Tow Professional - Volume: 5 Issue: 9

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TOW PROFESSIONAL

CONTENTS

Volume 5 • Issue 9 2016

www.towprofessional.com

I ND US T RY NEWS

ToP Products

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26 - 49 |

Top Products

6 |Jerr-Dan 8 | Tow Museum 10 |TRAO 12 |APTRA / Omadi & BESI 14| Tow Trucks for Tots

Fuel 4 thought 18 | What is Fuel for Thought?

Insightful talk 20 | Effective Communication

Giving Back 23 |Marietta Wrecker Gives Back

Industry Insurance Feature 24 |Tie Down Straps

50 | Industry Insurance 52 | Hal Kresser Insurance Agency 53 | Mike Keith Insurance, Inc. 54 | Austin Insurance, Inc. 55 | Interline Risk Services, Inc. 56 | WEISS Insurance 56 | LDC Insurance Services, Inc. 56 | KBK Insurance Group 56 | Sea Crest Insurance Agency, Inc. 57 | Steeltow Insurance IN EVERY ISSUE 4 | Publisher’s Letter 58 |Dealers Place

2

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62 | Market Place 64 | Ad Index

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PUBLISHER’S

LETTER

TM

Professional Your Resource for Towing & Recovery

Volume 5 • Issue 9 www.towprofessional.com

PUBLISHER Darian Weaver President & Publisher darian@towprofessional.com

Tim Smith V.P. Sales tim@towprofessional.com __________________________

PRODUCTION Dana Scott Creative Director dana@towprofessional.com

Gene Eudy Proof Editor gene@towprofessional.com __________________________

CONTRIBUTING WRITERS

Christmas Time and Year-End Fun! Christmas time is exciting for the kids, stressful for the parents, rewarding for the grandparents, crazy for retail spots, and an especially busy time for the towing market.

Whenever people are on the road in abundance or trying to park in peculiar places at shopping malls, you will find tow trucks busily working trying to keep up.

As owners of tow companies, this time is so crazy because you have all the worries of a normal business with year-end coming, financials, budget, taxes, and planning all on your mind. On top of that, you have all the insanity that revolves around the Christmas craziness mentioned above. It is for this reason that we do our “Top Products of the Year” issue around Christmas. It makes for easy stress-free reading and focuses on products, gadgets, services, and other things that can help you improve your business, reduce your expenses or keep your employees more safe.

In this issue, we will feature the 2016 Top Products of the Year! Of course, we will have “Fuel 4 Thought” from the “Good Doctor,” D.J Harrington as well as, Insightful Talk from the always informative Dan Messina. We will also be covering some of the top insurers in our market and giving you more information on what and where they specialize.

Register now at www.southerntowexpo.com to participate in certified training courses or the Deep Sea Fishing Tournament. Spaces are filling up fast! If you haven’t put this show on your calendar yet, do it now! The area is beautiful and laid back, the events are one-of-a-kind, and the food /entertainment will keep it fun for all!

We here at Tow Professional, wish you and your family a very Merry Christmas and Happy and prosperous New Year!

Keep reading and stay safe,

Timothy A Smith Vice President Tow Professional Magazine 4

Tow Professional | Volume 5 • Issue 9 | www.towprofessional.com

Simon Birch - AW Direct Scott Fowler - Hal Kresser Insurance D.J. Harrington Dan Messina

__________________________

Executive and Advertising Offices 2007 Old Montgomery Hwy, Suite B Birmingham, AL 35244 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com Tow Professional is published nine times a year by Over The Mountain Media, Inc., P.O. Box 26308, Birmingham, Alabama, 35260, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices.

Tow Professional is distributed to qualified Towing & Recovery's Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.

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Jerr-Dan Introduces ‘JD Junior,’ Character to Welcome Next Generation of Drivers to the Family Towing Business Jerr-Dan Corporation, an Oshkosh Corporation Company and a leader in the towing and recovery business, will unveil its new character ‘JD Junior’ later this month on the company website.

Designed to introduce children to the world of towing by helping them gain an understanding of the towing industry at an early age, JD Junior is both instructional and entertaining and is featured as a miniature tow-truck.

The character engages with children, specifically those of tow owners and operators.

The ‘JD Junior’ character will be introduced via an interactive children’s web-

page – www.jerrdan.com/jerr-dan-junior, showing children the challenges their parents and other reallife road warriors face. JD Junior also illustrates the hard work and commitment that their parents and others bring to the job every day.

The interactive website is full of activities, including interactive adventures of JD and his family of trucks, online games, printable coloring pages, matching exercises and fill-in-the-blank stories. JD Junior’s family has been rescuing vehicles for generations. An energetic little tow truck, JD is always trying to help rescue vehicles. Although he’s a little too young and still learning the rules of the

road, children will help him get rid of his “training wheels” to become a full-sized tow truck in his family’s business.

“We’re changing the way we reach and relate to the tow community, engaging with the drivers of tomorrow to develop a deeper understanding and appreciation for the industry,” said Jeff Irr, Senior Director of Sales and Marketing for JerrDan. “We have a rich family history dating back to 1974. We want to celebrate the people who make our business possible, while inspiring the next generation to carry the torch.” www.jerrdan.com

Jerr-Dan and Advantage Funding Join Forces to Offer Comprehensive Support To Customers Jerr-Dan Corporation has introduced its first-ever financing program, Jerr-Dan Financial Solutions (JDFS). Through this program, distributors can now provide financing directly to their customers from Jerr-Dan on new and used Jerr-Dan equipment.

In an effort to streamline and consolidate the current financing process for both dealers and their customers, JerrDan has partnered with Advantage Funding, one of the nation’s premier independent commercial transportation lenders, to form a ‘one-stop shop’ for leases and loans. This partnership will enhance Jerr-Dan’s lending solutions in order to help customers meet their goals.

“Advantage Funding was the ideal partner to Jerr-Dan in this groundbreaking program,” said Jeff Irr, Senior Director of Sales at Jerr-Dan. “Not only are they familiar with our industry; they understand our customers’ needs.” The partnership combines Jerr-Dan’s tow industry 6

expertise with convenient access to lending support at the point of purchase as part of Jerr-Dan’s ‘Full Circle Program’ for dealers. Designed to facilitate business growth and improve customer relations, the program offers tailored finance plans, and strategies to enhance brand loyalty, among other benefits to both tow-truck distributors and buyers. Financing is competitive for dealerships of various sizes and credit ratings. Jerr-Dan also provides servicing to buyers through the name of the originating dealership, helping dealers build and maintain better relationships with their customers.

"Our partnership is designed to make financing solutions seamless and flexible to further enhance customer experience,” says Al Damiani, CEO of Advantage Funding. For customers, JDFS offers a vast range of benefits designed to make purchasing equipment more financially viable and manageable, including: • 100% financing with no down pay-

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ment for qualified buyers.

• Multiple competitive interest rates and terms are available.

• Terms ranging from 24-84 months.

• 24-hour turnaround on all credit submissions.

• Plans include consultation with industry experts, as well as assistance with used-asset disposal.

• For single-unit operators or owners of large fleets, JDFS simplifies the process of obtaining financing through fast, simple, hassle-free transactions.

• Financing plans are completely customizable, in keeping with the spirit of innovation that has characterized Jerr-Dan for more than 50 years.

For more information about Jerr-Dan Financial Solutions, please visit jerrdan.com/financing. www.jerrdan.com

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Dena Franklin Hired as Executive Director of the International Towing & Recovery Hall of Fame & Museum

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The International Towing and Recovery Hall of Fame and Museum (www.towingmuseum.com) announced today that Chattanooga native, Dena Franklin, has joined the team as Executive Director. Dena’s resume includes over 25 years of operations and businesses development experience. As a long-time small business owner, she possesses a full complement of skills in finance, legal, administrative, networking and marketing.

Member, and consecutive Board of Director roles within the Direct Sales industry. “The fact that I’m a new comer promotes a clear vision of the Towing and Recovery industry allowing it to be seen from the outside in as we build new relationships, nurture existing ones, and take the museum to its next level," Dena said. "I’m eager to learn and share the history, honor the men and women who are a part of it, and continue the growth of this well-respected

Dena’s career began in a family-owned business within the Construction Industry, motivating her to earn a dual degree in Mechanical and CAD/CAM Engineering Technology. Dena is crossfunctional collaborator with a strong commitment to team environment dynamics and growth. Her recent professional achievements include Trail Blazer honors, President’s Council

institution. George Connolly, President of the Museum, said “Dena’s business experience will bring a new set of eyes that will take us into the future. We would like to thank Angela for her vision of the museum and the contributions she has made.”

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internationaltowingmuseum.org

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Latest Towing Industry Overhaul Bill To Receive Changes, Vote Next Week Towing companies and lawmakers are close to an agreement on legislation that would make a number of changes to the industry.

Sen. Frank LaRose, chair of the Senate Transportation, Commerce and Labor Committee that's considering the bill (HB 341), said a handful of amendments to address issues raised in each camp will be added before the legislation is reported next week.

Lawmaker concerns include reversing penalties set in a previous towing industry overhaul bill (SB274, 130th General Assembly) and giving the Public Utilities Commission of Ohio more authority over towing businesses, Sen. LaRose said.

Under the bill, a tiered violation and penalty system would be created to separate major and minor penalties.

Industry advocates have been supportive of the change because new PUCO regulations that went into effect last month as a result of SB274 could be a death knell for businesses that commit administrative offenses such as failing to provide towing cost estimates or receipts.

"There are several changes where a major violation is turned into a minor violation," Sen. LaRose said. "There are a few members who have concerns about that so we're working through those discussions."

In addition to fines that increase along with the number of major and minor violations, the bill keeps in place the ultimate penalty of repeat offenders losing their Certificates of Public Convenience and Necessity that are now governed by the PUCO. Sen. LaRose said committee members are leery about a provision that would give the PUCO more control over the industry by allowing it to set towing rates.

Currently, tow away zone laws set the 10

rates at $90 for a tow and $12 per day for storage. Those fees would increase slightly to reflect the consumer price index, and the commission would hold a hearing after five years to potentially set new rates if the bill becomes law.

The price for tows that occur after traffic accidents have long been up for debate as insurers claim that some companies send inflated bills for coverage.

The bill creates a Towing and Quick Clear Board to review appeals while owners get their cars repaired.

Although the Association of Professional Towers-Ohio and the Ohio Insurance Institute are backing the solution, Sen. LaRose said changes may need to be made in that area of the legislation.

"I think there is a well-known sense around here that the administration just doesn't like creating new boards under the idea that we have quite a few already, and we just don't want to go creating new boards every General Assembly," he said.

Meanwhile, the Towing and Recovery Association of Ohio has submitted some of its own amendments. At least four are being considered, its counsel, Robert Mecklenborg said.

Among the request are that the final version of the legislation address problems that can occur when offering consumers

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that ability to pay with credit cards with the use of a mobile device and limit the prohibition on compensation for authority to tow vehicles to monetary compensation.

"These hard-working men and women perform an important service which promotes the free flow of travel and trade day after day often under severe and dangerous conditions. They perform these regulated and needed services only after considerable training and capital outlay," Mr. Mecklenborg told lawmakers.

"This bill gives you the opportunity to go beyond providing the traditional lip service to our small businesses by improving the regulatory climate in which they operate."

The legislation as it stands would give operators more leeway in various instances, such as increasing the number of miles a towing lot can be located away from the site of the tow and clarifying that drivers must deliver cars to low within two hours only if it's practical.

It also creates a process for a storage lot to receive a salvage title for abandoned or junk vehicles so that space can be freed up in a reasonable amount of time. Witnesses who testified in support of the measure on Thursday applauded the provision that makes changes to a process put in place by SB274. www.trao.org

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Arizona Professional Towing & Recovery Association Hires Angela Roper Barnett as New Executive Director The Arizona Professional Towing & Recovery Association announced today that Angela Roper Barnett has joined the team as Executive Director. Angela comes with close to 20 years of experience in the towing and recovery industry.

Angela has owned two towing companies in Texas and has been an industry instructor for 10 years.

While active in the towing industry, Angela served in volunteer roles with TRAA, the industry’s national association headquartered in Washington, DC, WTRAA, the Women’s Towing and Recovery Association, where she was

awarded the Tow Woman of the year award in 2007.

Angela’s experience in towing associations, as well as training, will help the APTRA reach new heights, and achievements than before.

Conor Gleason, President of APTRA, said “Angela’s wealth of experience in this industry as well as associations, will make her an excellent addition to APTRA’s team. We believe Angela will continue the great job Patti King began with APTRA and expand the association’s reputation and membership.” www.aptra.net

Omadi and BESI Join Forces to Help Towing Companies to Increase Profits Omadi, Inc., the custom mobile technology leader of towing software, teams up with Birdsong’s Environmental Solutions Incorporated, (BESI) the industry leader of environmental solutions education for the towing industry. BESI educates towing companies on how to increase profits while providing a safe and clean environment. This partnership helps towing companies to capitalize on the unique environmental processes and invoicing techniques that BESI teaches to be seamlessly integrated in the Omadi platform.

The environmental business goes hand in hand with the towing business.

Tow companies are already on the scene, so BESI helps them to learn how to make more money while they are there. Most every accident scene, be it a car, truck, 18-wheeler, dump truck etc., has some type of leakage or spillage. Whether it’s fuel, oil, gas, antifreeze, or even the load itself, it has to be cleaned up and disposed of properly.

“We are excited to be partnering with 12

the industry-leading towing software that Omadi provides,” said Darryl Birdsong, Owner of BESI. “Our Mission is to help companies to be more efficient and profitable and this partnership will enable us to give our clients every competitive advantage.”

BESI teaches towing companies how to start in the environmental industry with a small budget while helping to provide great benefits financially. Frequently, towing companies are putting absorbents down and scooping them up, which in essence is throwing money away. BESI teaches how to turn what is being thrown away into money. BESI helps companies to utilize their employees, trucks, and equipment more efficiently while helping them to increase profits.

“This partnership further demonstrates our mission of deploying dependable, uncommon and disruptive products for the towing industry. We are committed to integrating with all platforms and programs that will provide value to our

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current and future clients,” said Charles Lukens, CEO of Omadi.

The Omadi and BESI partnership will allow towing companies to reach a new level of efficiency and profitability. The Omadi software platform was built to help towing companies to take full control of their towing business and allows them to be more efficient by tracking, analyzing, and enhancing their workflow.

Omadi enables companies to streamline their processes and increases productivity while improving communication and replacing the need for multiple software solutions.

Omadi and BESI are focused on offering services that will increase efficiency and profitability for the towing industry. www.omadi.com/besi

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2016 Tow Trucks for Tots Parade Results

• Total Number of Participating Trucks: 226 (Did not break our Guinness Book of World Records of 324 Trucks)

• Furthest Distance Traveled to be in the Parade: 797 M (Bobs Radiator Service from Atco, New Jersey)

Women's • Worldwide Equipment Sales Tow Truck Olympics: Men and women contestants had to run a agility course for the fastest time.

Winners won a Gold, Silver or Bronze metal and 1st place received $250 2nd $150 and 3rd $100: 1. Unlock a door using a Big Easy 2. Put a strap and ratchet around a wheel 3. Put a set of wired tag lights on a car 4. Sweep up and put debris into a bucket 5. Cross finish line 14

Gold:

Danielle DuBois Chicago Auto Recovery Silver: Chloe Laffoon Superior Bronze: Holly Gustavson Suburban

Men's Gold:

Eric Gonzalez Suburban Silver: Dale Jackson First Response Bronze: Trevor Williams Tow Pro

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Fuel 4 thought

By D.J. Harrington, CSP

What is Fuel for Thought?

It’s a short question with an easy answer. There are four things that I want you to think about and consider doing this coming month. Hopefully, I’m going to add some fuel to your thought.

First Thought – Element: In Baltimore last month, I attended the INA Towing Forum with Element. It was extremely enlightening and informative. Gay Rochester and her wonderful team will indeed handle the group of Elite Towers that are already serving the network.

Element fleet management has over one million leased vehicles out there needing help and is looking for the best to do their superior service particularly for key clients such as Red Cross and Pepsi.

The head of the Red Cross spoke at the Forum and thanked the large group of towers for their professionalism and for 18

the quality of work they do. If you have the proper equipment and the customer service attitude needed, give me a call.

You see, INA has their design company already per each like Tampa 1st Rate, and Stepps Towing; they are looking for the best of the best. In some areas of the country, they could use a “back-up” professional. So, if they are already working a large truck roll-over, then you may be able to fill-in. Some areas of the country are still open. Call me if you’re interested.

Second Thought – Tow 123: Boy, what a difference a few passing years makes! I was working the booth at the Baltimore Tow Show. We had to have people come back to give them a demo.

Every one of the people from Auto Data Direct was showing others how to run an entire towing operation from a computer, tablet or smart phone. We had groups of

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towers looking over the shoulder of other towers to see how it works. I witnessed lots of companies switching to Tow 123NICE! If you want to know more about the latest technology for the lowest price, go to www.tow123.net and sign up for a FREE DEMO or call toll-free at 855-6869123. Ask for Gregg or you can call me directly.

Third Thought – eComply: Concerning my dear friends at www.ecomply.net, Mike James is the gold-standard of environmental compliance in the auto salvage industry. With their especially unique technology, towers do not have to lose sleep worrying about some agency entering their buildings asking to see their OSHA 300 Logs or asking them to answer other compliance questions about things that need to

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be done. eComply does of all your compliancerelated documents in one safe place--realtime data. So, when the regulators come in, give them a cup of coffee, then with ease, bring it up on your mobile device.

You can print right from your computer all the classes and any training done for your employees. It includes anything from blood-borne pathogens to forklift training, work-zone safety required training-all of which are done in real-time and online.

It’s simple and very cost effective.

If you have ten people or more both in office and out in the field, call me. I’ll have a person from eComply call to explain everything they can do to keep your tail-end out of the fire. Mike James teamed up with the same people that did “Webb MD.” That is why it is so cost effective, and you will no longer stay up at night worrying about being compliant with OSHSA and other agencies.

Fourth Thought – Southern Tow Expo and Beach Bash: Think about May 4th – 6th, 2017.

Mark my words. This will be the third largest tow show of 2017--the 1st being Baltimore, the 2nd the Florida Tow Show, and the 3rd Southern Tow Expo and Beach Bash! That one includes a deep-sea fishing tournament. I will be speaking just like old times. I used to have one of the biggest classes in Baltimore right up there with Wreck Master and movies with Tom Luciano. Wreck Master will be there in Orange Beach, Alabama also. Now I have to work on Luciano to come since he’s a professional fishing tournament guy. I know the Exhibitor Hall is filling up fast.

Lots of towers this past month told me Merry Christmas, DJ! See in you Orange Beach! Still available are rooms on the beach at $109 a night with a bonfire and keg party right there. This is what family memories are made of. Be proud you are

a tower. Let your family enjoy some quality time together while you learn techniques and strategies to improve your bottom-line.

I can’t wait to see you there! My cell number is 770-301-4122 if you want to talk about anything that I have written in these four thoughts. u

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Insightful talk

As the owner of your company, you have to communicate in many different ways to many different people. The way you communicate or talk to a dispatcher will be different than the way you talk to a driver. You then have to communicate with your customers, which will be different than the way you talk to law enforcement. Then there is the salesperson you talk to along with an insurance company, and so on and so on. You wear many different hats for many different people.

This is why communicating effectively is so important.

There are many potential problems that can be caused by poor communication skills. Poor communications could lead to employee turnover, more missed calls, and poor customer service, which will affect your company’s productivity.

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By Dan Messina

So why does poor communication in the workplace create issues? I found that employees want to feel like they are part of the company, and the lack of information makes them feel left out of the loop.

When I had my company, I told my employees everything relating to business along with some fun stuff that wasn’t personal. My wife would ask me all the time why I told the employees certain things. Simple-I wanted to keep them informed. After all, they run my company and make me money. I felt it was good for employee morale to keep them in the loop and let them help me make decisions relating to the business.

The one thing I want to be aware of is how I felt when I was communicating with others. Giving the wrong impression will send the wrong message. Keep this

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in mind when you are talking to people within your business.

Let’s look at a few things that lead to poor communication: 1. Not listening is probably the most common reason for poor communication.

When you are holding an employee meeting, some may not be listening because they don’t agree with your opinion, they have no desire to take part in the conversation or you may be talking about something that does not affect them. Learn to speak in a manner that holds everyone’s attention.

2. Making decisions based on assumptions often creates communication problems. By the way you are delivering your message, the people you are

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talking to assume that you are trying to say one thing and react one way, when, in reality, the message you are delivering means something totally different.

3. Assumptions are often made as you are delivering your message. You know what they say about making assumptions. When communicating your message, make sure it’s clear and precise.

4. As you talk, your body language will be interpreted in many ways changing the meaning of what you are trying to communicate. If your body language sends the wrong message, employees may not be willing to participate in what you are trying to accomplish.

5. Employees will ask questions without any detail. This leads to incomplete

answers. Make sure you use openended questions to get the proper answers you seek. This type of question includes details like who, what, where, when, and how.

6. Many times effective communication in the workplace is blocked by the overwhelming amount of information.

How many times have you seen the same message covering the same information just from a different sender? What ends up happening is that many employees start to ignore those messages.

7. Emotions play a big role in how we approach and accomplish things. If you have a death or illness in the family, the listener may receive the message as being sent angrily resulting in them reacting in a negative way when the same

message can be given in a positive manner encouraging your employees to listen more closely.

8. Sending a conflicting message can confuse the party you are talking to. Your

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Insightful talk body language says one thing and your words may mean something else. If the person you are talking to is confused by the delivery of the message, they may ignore it altogether.

9. Any type of distraction can result in a message being delivered or inter-

preted in the wrong way. Something going on around you or a phone ringing can be enough of a distraction to create a problem.

10. Because we all look at the world differently, we all have a perception of how life should be. The same applies

when communicating with people. We can’t change how they look at things, but we want to make sure the message we are sending is perceived correctly.

Remember when communicating that, there are other viewpoints and opinions.

Always keep an open mind, and don’t be afraid to try new things based on their viewpoints. You never know when their idea may be better than the original message you are trying to send.

11. Dealing with different cultures can create problems when trying to communicate with someone. All cultures have different beliefs and customs. They can often clash and build resistance with what you are trying to communicate.

12. Differences in languages that are spoken in the workplace can affect your ability to communicate. Words can be misunderstood and misconstrued causing negative communication barriers. I was traveling through west Texas one time, and I stopped to ask a policeman for directions. If he had not pointed, I would have never figured out what he was telling me since this was my first exposure to a west Texas accent!

13. In the towing industry, the workplace stress can have an effect on communication within the workplace. Attitudes can create a lack of focus decreasing productivity and weakening communications with employees. Good communication can reduce workplace stress.

Because I had to deal with so many different kinds of people at different levels of business, it was often difficult to communicate effectively. I learned quickly how to adjust my stress and body language so I did not send the wrong message. I recommend you get more involved with all your employees and make them feel like they are a part of your company. Remember, it all starts with you, and if you don’t communicate effectively, it could create a problem for your business and cost you in revenue. u

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Giving Back

Marietta Wrecker Gives Back to the Community Marietta Wrecker Service is a family owned and operated commercial Towing, Recovery and Transport Company that has been in business since 1974. The idea and inception of MWS was through the partnership of Mike and Terri Welchel.

In 1994, Terri purchased Mike’s shares of the company and has since been the President and CEO. MWS is currently transitioning into the second generation that is operated and managed by siblings Chris, Steve, and Heather.

During a planning session in the fall of 2015, Marietta Wrecker Service decided that one of the goals for 2016 was to give back to the community in a unique way.

MWS wanted to reach a group of people and support a cause that is often overlooked. Ovarian Cancer is close to our hearts because someone we love passed away from Ovarian Cancer in December of 2001.

Steve Welchel, co-owner of MWS watched his wife’s mother Ana Virginia Castro Jenkins go through her fight against Ovarian Cancer. The Company decided to dedicate a truck in honor of Ana and to help spread awareness throughout the community.

On March 24, 2016, MWS held a Truck Dedication event that revealed the new Ovarian Cancer Awareness truck.

Steve surprised his wife, Emilia Welchel by letting her think that the company was shooting a commercial. During the opening of the ceremony Steve said a few words: “Thank you for all being with us today as we have this celebration.

Today marks a special day for Marietta Wrecker Service. Something that affects all of our lives in one way or another is Cancer. The American Cancer Society estimates that in 2016 more than 22,000 new cases of Ovarian Cancer will be diagnosed and over 14,000 women will die in the US. Mortality rates for Ovarian Cancer have declined only slightly in the 40 years since the “war on Cancer” was declared.

Other cancers have shown a much greater reduction in mortality due to the availability of early detection test and improved treatments.

MWS is taking a stance in the fight against Ovarian Cancer. Our hope is that we can raise awareness and make a difference. Ovarian Cancer took the life of someone we love and because of that we wanted to honor her memory in a very special way. On December 29, 2001, my wife lost her mother to Ovarian Cancer.

Today we dedicate truck 149 in honor of Ana Virginia Castro Jenkins.”

The driver of our Ovarian Cancer Awareness truck wears a TEAL uniform every day and gives out information as well as awareness bracelets in an effort to spread awareness and educate people on this silent killer. Every Tuesday is celebrated company wide as TEAL TUESDAY.

Everyone on our team has a TEAL TUESDAY t shirt that says “I wear TEAL for the warriors, survivors and the departed.” Our Facebook page dedicates every Tuesday to Ovarian Cancer Awareness to help educate and spread awareness.

MWS feels so passionately about the cause that we felt we needed to do more and make a bigger impact. The natural thing was to partner with GOCA, Georgia Ovarian Cancer Alliance. Together we can make a bigger difference.

The MWS Management team is excited to have recently met with Doug Barron, Executive Director for GOCA, to decide how our partnership can educate more people and spread even more awareness.

Heather Welchel-Edens, Director of Sales and Marketing at MWS is working closely with GOCA on a plan of action moving forward. u

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TIE-DOWN STRAPS

BY SIMON BIRCH, AW DIRECT TECHNICAL PRODUCT MANAGER

This month, we are going to take a look at the different options available when it comes to choosing a tie-down kit.

While using chains and binders is still practiced by many, our industry has been gradually shifting to four- and eight-point, tie-down kits. This direction is likely to continue as modern vehicles become lighter and offer fewer attachment points for chains.

There is no hard and fast rule with tiedown kits that makes one style better than another; it really is a case of personal opinion and what the operator prefers. As has been discussed in this magazine in the past, the FMCSA and DOT require that any vehicle being carried on a flatbed or trailer must be secured at all four corners by an appropriate, adjustable securement device.

So, where do we start?

Let’s take a look at over-the-wheel sets 24

first. These are available in four- or eightpoint configurations, with several different attachments, including chain ends or hooks. Choosing which over-the-wheel set that works best for you, will often be determined by the attachment points you have on your flatbed. If you have banjo eyes or key slots in your bed, you will likely pick a kit with chain ends that you can drop into those slots. If you have D-rings, you will want to pick a kit that has some kind of snap hook.

If you decide an eight-point system is the one you prefer, and you have no attachment points in the center of your bed, you will have to both cut a hole and weld in some steel banjo eyes.

Alternatively, you could mount D-rings securely by bolting and/or welding them to the bed.

The webbing material used in these straps can vary from manufacturer to manufacturer and is typically graded by

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strength, flexibility and weather- or abrasion-resistance.

So what other options do we have to work with?

Recently, many operators have begun using axle straps around live rear axles and other solid lower suspension systems. This method allows you to secure the casualty to the bed, but still allows the suspension of the casualty to work, which results in a smoother, less jarring ride for the flatbed operator when driving loaded.

One of the drawbacks to using axle straps however, is it often seems like you need three hands during the attachment process: two to hold the ends of the strap together, and one to hook in the snap hook. To overcome this problem, AW Direct has developed the industry’s first ever, magnetic axle strap. By placing two high-powered magnets on each eye, hooking up has just become easier, quick-

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er and consequently much safer. Simply pass the strap over the axle or suspension component, snap the magnets together, then you have both hands free to secure your strap. This process is going to get you off the side of the road much quicker, thus minimizing your exposure to potential hazards caused by distracted drivers.

Another method of vehicle securement is what was once referred to as “sports car tie-down” or more commonly,

way to tie it down, enabling the operator to get off the roadside faster and safer.

So, if the lasso strap is not ideal, you may want to contemplate using an axle strap.

In a 36"L length, an axle strap is easily long enough to pass through even the widest of rims, and if you are using the magnetic version, snapping the rings together to enable a one-handed hook up will speed up your job even more.

So that covers using tie-downs for

“lasso strap.” This method uses a lasso style, 12'L strap with a single ring on one end, which is passed through the rim of a vehicle, and then back through itself and tightened using a ratchet assembly. While this is a simple and quick method, keeping the strap tight can sometimes be a challenge due to the angle of the strap and ensuring it adequately chokes the wheel assembly.

On some vehicles, going through the rim is absolutely the best and quickest

securing vehicles on flatbeds and trailers, but what about wheel lifts?

As there are so many different styles of wheel lifts available, and literally dozens of different wheel lift straps, it would be impossible to cover them all in this article. Providing you are using one wheel lift strap on each wheel, and they are secured in accordance with manufacturer guidelines, you are going to be in compliance and therefore safe.

But what if the unthinkable happens,

and the casualty comes detached from the tow truck? What is stopping it from running away, into oncoming traffic…or worse?

We all know that the law requires secondary restraints or safety chains, but we also know that on some vehicles, they can be difficult to install and as a result, are sometimes overlooked. To make matters worse, slip hooks or grab hooks can be difficult to thread through certain areas, then, when the suspension is going up and down while being towed, the hooks can get pinched due to their bulkiness.

This wear and tear can cause broken latches, rendering the hooks unusable.

An alternative solution to hooking safety chains directly to a vehicle is to use axle straps with protective sleeves. Axle straps are thinner, lighter and easier to install than heavy chains. The magnetic versions in particular, keep your hooks away from pinch points, speed up the hooking process and get the operator back on the road in a safe and compliant way.

As our industry continues to evolve, we are always looking for safer and more efficient ways to do our work. As an industry leader, AW Direct will continue to provide you with efficient alternatives and innovative solutions to your problems. u

AW Direct Helping You Help Them For more information: Call 800-243-3194, or visit http://tech.awdirect.com

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At every year’s end, we give you our roundup of the hottest products and services that came across our desks from manufacturers, dealers, and service providers in the towing market.

This year's list spans an impressive amount of categories, including towing software, GPS, damaged vehicle movement systems, synthetics, tools, lights, and many others.

This issue should be your company’s wish list going into the new year, as you continue to evaluate and select products to help you operate your towing facility more effectively and efficiently.

In every issue through the year, every single product or service we cover in the magazine is there because we

Jerr-Dan The Jerr-Dan 6 Ton XLP: When the job comes down to a matter of degrees, count on Jerr-Dan’s 6 Ton XLP series with a load angle as low as 7.5 degrees. A conventional deck produces a load angle as low as 10.0 degrees. Available with 21′ and 22′ aluminum decks, including dual-angle models. The XLP-6 features a low-profile subframe that lowers the deck height above the frame rail and provides greatly improved load angles. All 6 Ton XLP models have a 12,000 lb. deck capacity and can be equipped with a 3,500 wheel lift for extra versatility. Our exclusive patented Galvanized Steel Beam Technology™ provides unparalleled strength compared to any aluminum carrier design in the industry.

The Jerr-Dan 35 Ton JFB Wrecker: With innovative tool storage and unmatched performance, the 35 Ton JFB Integrated Wrecker is “best-in-class” in towing and recovery. Fabricated boom and underlift equipment provide the high strength demanded by today’s heavy duty tasks. The 5inch steel crossbar center pin coupled with the steel bushing are unparalleled in service life. Interchangeable tool compartments and optimized rigging management provide for an extremely efficient and entirely customizable interior.

Optimize your truck for the specific environment, tasks and application of your business. The 35 Ton Heavy-Duty Wrecker offers four tunnel box sizes, three levels of storage solutions and two body configurations. www.jerrdan.com 26

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think it’s something that you will find useful, so we're excited about each and every one in all of our issues. Our sole mission is to help you make purchasing decisions, so we’re all about products, all the time. This list reflects the “best of the best.”

It is a great time to be an owner of a towing or repossession company, because the market is overflowing with options for great products and services for your facility.

Here are some of the products and services that stood out to us this year.

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Industrial Netting

Keystone Tape & Supply

FMCSA regulation 393.192 requires containment of loose parts during transportation of damaged vehicles. CAR-GO-NET provides low cost compliance. Small, lightweight rolls can be easily handled by one person to form a “disposable tarp” that contains loose parts on damaged vehicles. A single roll 56” wide x 1,000-ft long weighs just 21 pounds and can easily be shipped via UPS or FedEx. CAR-GO-NET is designed for a single use, eliminating maintenance costs associated with reusable tarps.

Another fantastic product that Keystone Tape offers to help owners be more effective with their towing business! Keystone Tape & Supply has been on the converter side of adhesive base products for over 13 years setting high standards for supplying the finest grade products to many industries and has supplied the Salvage and Tow Industries with their Keystone Krash Wrap Films.

The aggressive but friendly wrap products have been a favorite and #1 product of its type sold in the Tow Industry.

Keystone has put in a lot of time road testing their products and continue to work with the end users to make sure their product will hold up and do the job it’s designed to do. The fast application and easy peel off at the end of its use has been the cornerstone of their product. The cornerstone will always determine the position of the entire structure. The Keystone structure is and always will be strong, so Stick with Keystone.

Product color choices are clear, blue, and white/black.

www.industrialnetting.com

www.keystonetape.com

CW MILL Equipment

Will-Burt

Since 1986, CW Mill Equipment Co., Inc. has been helping customers mount their aftermarket accessories in a better and easier way with CW Mounting Kits.

The hydraulic clutch pump equips a vehicle with live hydraulics when the engine is running, regardless of RPM’s or gear selection, with hundreds of kits fitting most ½ through 2ton class trucks built after 1985.

Salt spreaders, snow plows, dump bodies, tow trucks, and a long list of other hydraulically driven equipment operate thanks to these kits. CW’s kits have progressed into other applications, such as AC compressor kits for refrigeration trucks and auxiliary alternator kits for emergency response or newscast vehicles.

Night Scan Scout is the latest lighting product from The Will-Burt Company designed to Turn Night into Day. Towmen are faced with a variety of challenges because every recovery is different. Darkness will not be one of those challenges with Night Scan Scout on your wrecker, rollback or service truck.

Scout positions 40,000 lumens of bright LED light anywhere you need it with included wireless remote control. The combination spot and flood light pattern illuminates an area larger than 80’ x 250’, more than enough to cover a massive recovery scene. You can adjust the direction of the light from up to 250 feet away, allowing you to keep working safely and efficiently.

Scout is dust and water-proof and rugged enough to go just about anywhere. Mount it to any solid surface such as a roof, roll-bar, boom or tool box. It can even be installed upside down!

It runs off of your vehicles 12-volt power system so there is no need to purchase an expensive generator.

Scout is the must-have night time tool for any size recovery company that needs to work safely and efficiently.

www.cwkits.com

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Tow Ramps

• Lighter - Lightweight construction is easy to carry • Safer - Won’t slip, slide, or scoot on any surface and never scratches or marks your floors • Stronger - 100% solid core construction • Dimensions: 74”L x 10”W x 7”H with 5oº of approach • Supports 2500 lbs. per tire or up to a 10,000lb. vehicle • Weight: 15lbs. each • Load Porsches, Corvettes and other low cars • Provide a more professional appearance when transporting exotic cars • Reduces angle of approach onto flatbed • Reduce damage claims www.towramps.com

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Detroit Wrecker

Detroit Wrecker is proud to announce our sleek new, low profile, low center of gravity car carrier! The Devastator features a deck height from the ground of 38” and a load angle of 9 degrees on a 19-1/2 Ft. Bed with spring ride suspension. Will offer 22-1/2 Ft. Beds as well. Sandblasted & Powder coated.

Lifetime Warranty On Pins & Bushings. Ability to tighten both your bed pivot pin & wheel lift pivot pin! Place a deposit today. www.detroitwrecker.com

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AW Direct AW DIRECT RoadWise Jacket Fight cold weather and low light! Jackets include a water-repellent, ANSI Class 3 shell and zip-in, quilted liner so you can adapt to changing conditions.

AW DIRECT Magnetic Axle Strap Introducing the first ever Magnetic Axle Strap. This unique strap includes magnetic ends that hold tight for easier attachment! Exclusively from AW Direct. www.awdirect.com

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Dynamic Manufacturing Our Ford F450 Dynamic service truck, equipped with a battery tester and a supply of AAA batteries, is sent to assist the stranded AAA member. The service technician is able to test the disabled vehicle’s battery and electrical system in an effort to get the vehicle running under its own power. If necessary, the tech can even install a new AAA branded battery in the vehicle at the breakdown site. However, this time, the battery is not the cause of the breakdown. In many cases, the service tech needs to call for additional assistance. We don’t have to dispatch a tow vehicle to complete the service call and tow the customer to their repair facility; our Dynamic service truck can handle the job. This service truck is equipped with a 3500 lb. self loading wheel lift. The AAA member does not have to wait for another vehicle to arrive, and we do not have to send multiple vehicles to the same break-

down location.

Our Dynamic service vehicle is equipped with large storage boxes to hold enough AAA batteries to cover most vehicles on the road. The boxes have adjustable shelves with tiedowns so the batteries are secured at all times while in motion.

Additional tool box compartments are also installed to accommodate all normal roadside assistance tools and equipment as well as an air compressor with front and rear quick disconnects to allow the tech complete flexibility to service vehicles in all positions. Even with the additional storage boxes, the center deck is still open for additional storage of equip-

ment.

We improve operational efficiency and satisfy the customer with one vehicle and no additional wait time. We save on fuel, vehicle wear and tear and overhead while still providing the same high level of service our members have come to expect from AAA. www.dynamictow.com

Manufacturers Express Evans Cooling

• Patented 3" x 7ft SS Under lift strap w/removable ratcheting tool • Patented 2" x 5ft SS Under lift strap w/removable ratcheting tool • 2” Long Wide Stainless Steel Ratchet • 2” Standard Stainless Steel Ratchet www.mfrexpress.com 30

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Evans Waterless Heavy Duty Coolant has a boiling point of 375°F, and although it operates at normal temperatures, Evans has the capacity to safely operate and protect the engine at temperatures well above the boiling point of water. Evans coolant will not form vapor and operates at a much lower, safer pressure, eliminating hotspots and overboil, reducing downtime. This means continual productivity – and no worries of overheating.

Evans coolant also protects an engine from corrosion, electrolysis and cavitation erosion. Evans waterless formula protects from -40°F to 375°, lasts the life of the engine, and never needs changing out. With less downtime and decreased maintenance costs, Evans is a cost-effective alternative to water-based coolants. www.evanscooling.com

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ZACKLIFT The Patriot R.T.U. The industry's toughest removable towing unit is powered by the Zacklift 353, 30k Warn Planetary Winch, and 7" Bigfoot Stifflegs. Not only is it easily affordable, it will be the most profitable heavy-duty equipment that you'll ever own.

Optional Equipment: • Heavy-duty wheel lift: 15" to 24.5", 18,000 lb. rating • Custom aerodyne toolboxes • Smooth aluminum fenders • Industrial quality wireless remote control • Trailer 5th wheel hitch, locking spring forks, 5" & 10" risers, 5" & 8"

Steertek forks Specifications: • 35,000 lb lift rating • 84,000 lb tow rating • 131" reach • 0" overhang • 30 degree tilt range, 78" www.zacklift.com

Standard Equipment: • Hydraulic valve with both levers and remote control • Quality viper red paint • Glad-hands and third pneumatic tool line • 5 sets of high-tensile cast steel frame forks • Built-in fork rack • Chain attachment block, safety chains, and large chain pockets • Second receivers, 12" reach extenders • LED stop, tail, turn lights • Front leveler stands • Quick disconnects for hydraulic lines, air, and electrical • Rotomolded valve cover • Valve and cable guide, wire rope (1/2" x 200'), 3 ton swivel hook, and large drum • Bigfoot flip feet (pair) Volume 5 • Issue 9 | www.towprofessional.com | Tow Professional

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ECM Performance

Clore Automotive

In real world work applications, repeated short drive times at less than highway speeds are very common. Also, trucks are increasingly used as machines requiring long idle and extended use in PTO (Power Take Off) Mode. Both scenarios prevent a truck from properly going into its regen cycle which is supposed to clean the DPF filter.

This is where the trouble begins. A clogged DPF filter can result in diesel soot backing up into the engine, causing damage to the VGT actuator, turbo, fuel injectors and EGR solenoid. Also, the unburned fuel injected into the exhaust system, as part of the regen cycle, can go into the crankcase contaminating the engine oil.Customers unbolt the ECM from the engine block, unplug the harness connections and ship it to ECM Performance. www.ecmperformance.com

The latest addition to the Jump-N-Carry line, the JNCAIR takes multi-function professional jump starting to a whole new level. With automatic charging from a built-in charger, extra long cables, built-in air guage and a 12ft coiled air hose, the JNCAIR is as convenient as it is powerful. www.cloreautomotive.com

Drive Line Buddy Driveline Buddy is a patent-pending, new towing product introduced by Dave's Towing Service in Stockton, California. David Barton, owner of Dave's Towing Service, has 35 years of towing industry experience and developed Driveline Buddy to make storing the drivelines in medium and big rigs safer while in-tow. "Each and every Driveline Buddy is assembled by hand in our shop," says Barton. "Our goal is to help towers stay safe on the job and keep drivelines from falling out. Driveline Buddy is a crucial component to reaching our goal."

With Driveline Buddy, this process is much easier. Driveline Buddy provides a cradle and suspender that can be installed on the frame of the truck providing a safe place for the driveline to be easily secured within minutes for safe storing during travel.

We have been exhibitors at 6 major US Tow Shows this year and have received high praise from industry professionals that stop and take a look at the Driveline Buddy in action. Currently, there are just under 200 Driveline Buddy’s in use across the US and Canada, and we have received tremendously positive feedback from many of those operators.

“We bought one at the Vegas show. Worked so good, we purchased another one at the Arlington show.” -Roel Roy Buentello “Use it every time. I don’t like it, I love it!!!! I love and would recommend it to any other tower. By far, the best way to safely secure a driveline.” – Freddy W. www.drivelinebuddy.com

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Collins Manufacturing For 44 years, the unique dolly innovations of Collins Manufacturing Corp. are quite numerous. Besides being the first in 1972, to invent the articulating dolly that actually lifted a car off the ground, without the aid of jacks, thereby changing the towing industry worldwide, Collins was also first to invent or introduce: • 1977: Safety Ratchets • 1986: Safety Locks • 1995: Aluminum Axles • 2000: Greaseable Hubs • 2006: Aluminum Greaseable Hubs • 2006: Replaceable & Serviceable Components • 2006: Lightest-Weight Dolly • 2007: Aluminum 8" Wheels • 2009: Two-Toned Zinc Plating Optional • 2010: Aluminum Square Pry Bar • 2011: Aluminum Tow Cradles • 2012: Aluminum Carrier Dolly System • 2016: Two-Tone Zinc Plating Standard on SLZ Hi-Speed Dollies Collins offers the heaviest-duty dollies, rated at 4,280 lb static-load capacity. Between their tried and proven, patented HiSpeed Dollies for the highway to their patented Carrier Dolly

System, all dolly-towing issues are now covered.

Collins' aluminum Carrier Dolly System, is quite simple where it solves all the problems of Carrier loading: No hook points, allwheel drives, hybrid’s, and electric vehicles, whose wheels are locked and won't roll, are now easily winched up the bed with the Carrier Dolly System. The dolly lifts the vehicle, giving greater ground clearance. The winch cable is then hooked to the tow bar, which is hooked to the dollies, pulling them up the flatbed. The vehicle simply rides the carrier dollies. No chains, hooks, or cables, ever touch the vehicle.

Also, with the tow bar inverted and fitted to either of the carrier dollies, it now becomes a motorcycle dolly for winching up the carrier.

For vehicles without wheels, the Tow Cradle works perfect with both highway and carrier dollies. Rolling the vehicle up the bed is a far superior system versus dragging it up and down the bed, damaging both bed and vehicle. www.collinsdollies.com

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URGENT.LY

Marking Pen Depot

Urgent.ly – Not your traditional, profit-squeezing road club Urgent.ly is America’s new and trusted roadside assistance provider, and we’re changing the way people get roadside help. Smart on-demand, payper-use apps for consumers combined with advanced, real-time dispatch system for service providers is the fastest way to get connected with high margin, quality nearby jobs. Urgent.ly’s combination of great rates, fast digital payments, and easy-to-use apps makes it easy for roadside businesses to be profitable! And while we can go on and on about how our technology results in better capacity management and improved resource utilization, the important thing is what we’re hearing from our network of service providers.

They love our service.

Offering some of the highest payout rates in the industry, joining the Urgent.ly service provider network is free, with no minimums and no commitments. It’s a no brainer. www.urgent.ly

Auto Marker For Mapping Out Damaged Area On Auto Painted Surfaces and Windshields.

MarkingPenDepot offers the industries largest selection of markers from the biggest names in the industry: Markal, Dykem, Sakura, Artline, Sanford and Arro. We offer paint pens that leave permanent, removable, weather resistant, high temperature, low chloride and semi permanent marks. Bulk priced markers are available for large users at less than $1.00 each. Replaceable nibs are available for most markers. www.markingpendepot.com

Steck Manufacturing Access to unlock cars for emergencies in seconds without damaging cars is a normal activity with Tow Drivers today. Whether they are assisting the police with a child locked in a car or providing vehicle unlocking services to their customers via auto clubs or direct calls, this service is also a very important revenue source for their companies. Since many of the newer cars have theft deterrence built in, the old traditional multi-piece kits do not work well or can cause damage to the door linkages or door air bags. Tow Drivers provide these key services by using Steck Manufacturing’s BigEasy Lockout Tool kits. They find BigEasy’s 55” long rod made from ” steel gives them the firmness they need to access the various lock positions but also allows the tow driver the ability to flex the tool if needed.

The BigEasy kit is simple to use by first inserting the hard wedge and/or Easy Wedge into the top of the door to allow enough room to then insert the BigEasy tool to press or hook the door lock from inside the window rather than using the door panel.

Steck’s 4th Wheel Loader is a tough 24” x 14” hardened aluminum fabricated platform with two 4” x 10” Polypropylene roller wheels, six 5/8” holes for mini-J hooks for loading assistance and 1” axles which provides a safe platform to easily hold and secure up to 5 tons while loading a vehicle. The 4th Wheel Loader also includes two shims that allow the driver to raise the vehicle with busted ball joints, lost wheels and severely bent axles and place it at a desired height for secure loading on the roll back. The Loader is 4” high (without shim blocks) with a built in 6” X 1 ” handle which will allow you to store the 25 lb. Loader behind your seat or tool box. It also allows quicker loading and unloading while preventing further damage to vehicles by allowing the driver to center, pull and properly secure the vehicle on the roll back bed as well as preventing bed damage to the roll back. www.steckmfg.com 36

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In The Ditch Turn your carrier or wrecker into the ultimate recovery vehicle with the SidePuller from In The Ditch™. This patented design with a 15-year proven track record with over 1,000 units in operation, provides the operator with unlimited recovery capabilities.

Tackling tough recoveries on narrow roads with minimal lane closures is not a problem with your SidePuller. Available in 9, 12, and 20 thousand pound capacities, there is a SidePuller ideally-suited for your next carrier or tow truck no matter what the size or brand. The SidePuller was designed for the recovery specialist, with features that include multiple anchor points, stabilizer feet that provide a self-leveling pavement pad, or a ground-penetrating grouser and the ability to pull off the side or directly from the center boom head.

With the shift towards carriers for most light duty towing and recovery, operators have been faced with the need for durable tool boxes that can stand up to tough use, along with the capacity to haul a wide range of equipment. In The Ditch™ has met that challenge with their Pro Series™ Tool Boxes. Available in a wide range of sizes, these boxes are constructed out of 1/8” aluminum, twice the thickness of most other boxes, so they will hold up under the harshest conditions. Other features include a single paddle latch that operates dual two-stage rotary latches for easy one hand operation, a drip channel and automotive bulb seal to ensure a weather-tight seal to protect your valuable equipment, and stainless steel hinges that are so strong that the door will support up to 400lbs. The Pro Series™ Boxes are available with a wide range of options that include full and half shelf combinations, jack bracket, storage fenders, and top trays that all easily install on the boxes using the prewww.intheditch.com drilled mounting holes.

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RP Consulting Reach new levels of precision and safety with next-generation Sonetics wireless headsets in the Towman Master Case from RP Recovery Consulting Service.

Experience a big difference on-scene with faster incident response, improved precision, better protection and enhanced safety.

A Better Way to Communicate On-Scene – Talk hands-free with your crew while your equipment is running and without stopping work. No shouting, armwaving or hand signals needed; even out of the line of sight. *NEW* Listen-Through Situational Awareness – Hear your crew, traffic and other first responders on scene with independent volume control. Dial in the perfect mix for the scene.

Sonetics wireless headsets are rugged and built for demanding crews on tough recoveries. Available with Bluetooth. www.rprecovery.com

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Triple K Industries

We at Triple K Industries have been striving to bring you the best and most durable products for the past 21 years. We were the first to come out with the 5th Wheel Quick-Tach. We now have designed a completely new Heavy Duty Truck Lift and

named it the “TRUE TILT” obviously because of its tilting capabilities. We have the most features that have ever been put into an under-reach unit. www.triplekindustries.com

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Anchor Graphics

Wrecker Rentals Wrecker Rentals, Inc. provides full-service tow truck rental for the lower 48 states. They provide short-term (three-day minimum) and long-term tow truck rental of late model light duty wreckers and roll back tow trucks. They distribute trucks from Atlanta, Georgia, & Dallas, Texas, and, in most cases, can have a truck to you within 24 hours of approval. www.rentawrecker.com

TOWING SIGNS Anchor Graphics Offers Chorplast (corrugated) or aluminum signs in all shapes, sizes and colors.

State Compliant Now offering Reflective signs!

• Aluminum / Durable Rust proof .040 • Chorplast / High density fluted polyethylene • Variety of colors available www.anchorgraphics.com

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Icom North America Icom North America is based in New Hudson, Michigan and was launched in 2004. Icom manufactures, assembles, certifies, and distributes the patented Icom JTG II Propane liquid injection vehicle systems in both bi-fuel and mono-fuel versions. The Icom Bi-fuel Propane Liquid Injection system utilizes propane as a primary fuel source and reverts back to gasoline as a secondary fuel option in a

Icom has over 125 dealers and installation and service points across the United States and Canada. There are more than 25,000 vehicles equipped with the Icom technology in North America. www.icomnorthamerica.com

seamless transition with zero driver-input needed. With the Icom Propane Liquid Injection technology, you can expect to gain horsepower and torque over gasoline and lower your fuel cost between

30% to 50% as compared to gasoline and diesel.

Icom leads the industry with over 1,000 EPA certified vehicle platforms that are focused on popular fleet vehicles, especially those used in today’s tow truck fleets such as GM pickups trucks 1500, 2500HD, 3500HD, and vans or Ford F150, F250, F350, F450, F550, F650, F750 tow trucks, Flatbeds, and E-series vans and Ford Transits. This does not impact the vehicle’s manufacturer’s warranty and comes with its own 3yr 70,000 mile warranty.

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TruBalance

TowMart

When mounting hub-piloted wheels, all the weight of the wheel and tire rests on the top pilots, creating a gap in the bottom pilots, leaving the wheel off center. A small gap the size of a business card can result in an off center wheel and an "egg-shaped" motion upon rotation. This uneven motion results in tire vibration and irregular tire wear.

Even if you balance the tires, the wheel is still off center.

The TRU-BALANCE products bypass the hub-pilots and center the wheels back to the wheel studs, which is the true center of the wheel.

When the wheels are properly centered, the result is increased tire life, increased fuel mileage and an unbelievably smooth ride.

Tow Mart is your reliable online source for LED Lights, safety products, towing equipment, farm accessories and more. We carry only top quality safety and towing products from your favorite tried-and-true manufacturers as well as the most innovative products available today, and all delivered right to your door! Magnetic Tow Light Kit

www.tru-bal.com

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Each towing kit includes: • 4 pin round plug • 30 feet of all-weather cable • Two red 4-inch sealed stop/tail/turn www.towmart.com

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Windshield Cam Windshield Cam is the original and the leader in Multi Camera Truck Video Security for commercial trucks with a long 2 week recording time. The 4

Camera Windshield Cam System records all 4 sides of the truck & trailer, protecting you 24/7 against fuel theft, vandalism, hit & runs, traffic accidents and road rage.

The 2 side mirror cameras are very important in providing proof in sideswipes and merging accidents. The Rear Camera records all activity behind and lets you view behind you in real time. Nobody beats our cameras at night. This is proven equipment purpose built for trucks. Don’t gamble everything by using disposable car “dash cams” which don’t record at night, only record for a few short hours and do nothing for the sides and rear of the truck. www.windshieldcam.com

Lodar Lodar has now introduced a switch Panel into the range.

This is a perfect back-up to the Lodar radio system and can be fitted neatly in a tool compartment or the cab of a vehicle.

With up to 6 functions available, these fully lit buttons give that extra support where it is needed.

Lodar just keeps on providing innovative product for the towing industry. www.lodar.com Volume 5 • Issue 9 | www.towprofessional.com | Tow Professional

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Lift & Tow LLC

Series 3 3 Series $3,895 / Shipping not included.

Lift & Tow LLC is renowned for creating innovative systems that make the job of tow truck drivers safer and more efficient. Numerous towing companies and independent tow truck drivers use our series 3 system.

The series 3 system cloaks underneath any type of truck, from a three-quarter to a one-ton and even one-and-a-halfton truck. It features adjustable arms that range from 12’’ to 17’’; the wheel lift shoes can expand up to 80’’. These dimensions comfortably fit full-sized cars,

Series 5 vans and pickup trucks. Hydraulics control the lift system, which extends 62’’ from the end of the bumper. Additionally, the series 3 system has a tow rating of 7,500 lbs., with a lift rating of 3,500 lbs.

5 Series $4,995 / Shipping not included.

Lift & Tow’s 5 series system is the advanced version of the 3 series system.

Similar to the 3 series model, the 5 series is a hidden wheel system that rests underneath your truck to tows cars, pickup trucks and vans. The system has adjustable arms (12’’-17”) and wheel lift

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shoes that expand to fit myriads of uniquely shaped vehicles. Additionally, the 5 series model has a hydraulic control system that extends 62’’ from the back edge of the bumper.

The most significant difference between the 5 series and the 3 series model is that the 5 series powers up and down, as well as in and out. Additionally, it has a 3,500-pound lift and 7,500pound tow, providing drivers with the convenience of powering the boom out.

Z Series Towing Equipment $6,995.00 / Shipping not included.

Lift & Tow’s Z series system is a tow truck driver’s best friend, as drivers can complete towing jobs without even stepping out of their trucks. The Z series does not require manual labor, making a tow truck driver’s job safer while saving him time and money - patent pending.

As seen in the video, all tow truck drivers have to do is back up their truck to the vehicle they plan to tow and press a button on their remote; the system will take care of the rest. With this level of convenience, comes enhanced safety as drivers are spared the risk of stepping out into high-volume traffic . The lift powers in and out, and up and down,and open and close, all maneuvers as directed by the remote. The Z series can lift up to 3,500 lbs. and tows up to 7,500 lbs. www.liftandtow.com

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DK2 Winches DK2 Warrior Winch’s recent product is already setting a new industry standard. Featuring galvanized steel cable(s), balance valves, heavy-duty hooks, and auto tensioners, the JP Winch line is the only North American winch to include such luxuries as standard offerings. Although innovation in this industry is no foreign concept, it’s the process in which DK2 Warrior Winches reach new heights in product manufacturing that’s important.

“We pride ourselves on having a great relationship with our factory and the overall manufacturing process of our business,” says Bryan Johnson, DK2 Brand Director.

Having remained in the same factory since inception, DK2 Warrior Winch has been able to truly trust the products it’s releasing to the market. Aside from consistency of workmanship and material quality, the DK2 Warrior Winch factory prides itself on ensuring regulatory product compliance – especially in a highly regulated, often penalized tow industry.

The promise of quality, not just a great price, is a core selling point we see again and again with our customers,” says DK2 Warrior Winch Senior Sales Manager, Graham Leather. What most people don’t realize or fail to look into, is just how long a prospective winch brand has been in business. “We’ve seen a lot of (winch) competitors come and go. What many customers don’t know, is that Warrior Winches has been in business for over 20 years. That’s twenty years of customer retention and brand loyalty!” www.warriorwinches.com

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TowMate The top product from TowMate in 2016 is not so much an individual product, but rather an option that can now be added to most of their light duty and heavy duty wireless tow lights. TowMate has developed Lithium battery packs that increase the run time of their products significantly as well as the overall lifespan of the batteries themselves. With these latest developments, the batteries can now last up to 10 years as opposed to needing to be changed every one to two years. Another beautiful feature of these new battery packs is that, much like a cordless drill, they simply snap into place externally and can be swapped out with ease if you choose to purchase an additional one to keep on charge at all times. From the cutting edge Helios light duty wireless tow light with integrated backup lights and sequential turn signals, to the remarkable TM36Li that will run over 60+ hours on a single charge, TowMate has proven once again why they are the world leader in wireless tow light technology.

Collins Dollies 541-7 74-9220 collinsdollies.com

www.towmate.com

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Custom Built Manufacturing Custom Built Mfg. LLC came to be after 30 years in the Towing industry and 35 in the Auto Body Industry as Dangelo’s Auto Body and Repairs.

At Custom Built Mfg. LLC. it has always been about three things: 1} The Customer 2} The Customer 3} The Customer That has carried over into the Heavy Duty Towing Vehicles manufactured in KANE Pennsylvania, with the care and pride that only the small town attitude brings to the table. That being; Team Work and the very BEST our trucks can be All of the time. Quality is number One at Custom Built Mfg. LLC. Using Quality America Made; Steel, Aluminum, Fasteners, Hydraulics, Cables, Winches, Lights, Rings and Pinions for our Rotators, and as many accessories whenever possible. Custom Built means just that. Hand

crafted and hand fit for precise long life operation. From metal forming, welding to assembly our technicians have eyes on every step of the manufacturing process.

As well as Derek Dangelo’s {Owner}

Personal supervision at every step of the manufacturing processes. You will even see Derek involved in hands on when issues arise. www.custombuiltmfg.com

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Custer Products Engineered for high performance off-road use, Custer Products Never Night™ Off-Road Series LED Light Bars deliver superior performance, reliability, and value. State of the art LED technology provides excellent illumination while using very little battery power. Light bars combine a wide flood beam pattern, for the close proximity lighting needed for low speed technical driving, with a far-reaching spot beam pattern for high speed driving. Curved light bars are available for even greater light spread.

Rugged die cast aluminum housings and high impact polycarbonate lenses ensure durability for extreme off-road use. Certified IP-67 for water and dust intrusion. Eleven models are available, ranging 7” to 51” in length, perfect for automotive, ATV, truck, UTV applications.

Lighting systems include mounting hardware, and are supported by Custer’s renowned friendly and knowledgeable customer service.

Custer Products - for a little more money, you get a lot more light.

Custer Products Limited has created a tow light that will become the standard for the industry: the S.M.A.R.T. Rider.

S.M.A.R.T. stands for Simple, Magnetic, Alerting, Radio-powered Tow light. The S.M.A.R.T Rider clearly represents the best ‘bang for your buck’--S.M.A.R.T. Rider’s price is extremely competitive with other products that lack S.M.A.R.T. Rider’s features and quality.

The S.M.A.R.T. Rider is 23 ” long, 3” high, and 4 ’ deep, is constructed of polyethylene (not PVC) for amazing durability, especially in cold climates. The 42 LEDs stay bright for 12 hours between charges; battery replacement takes less than 10 minutes; and with 90 lb. pull rubber coated magnets (not boots), the S.M.A.R.T. Rider stays where it’s placed.

S.M.A.R.T. Rider comes complete with a 4-pin transmitter, a 12-volt cigarette charger, and complete instructions. It is shipped in a box ready for retail display.

If you compare S.M.A.R.T Rider with other light bars of similar size, you’ll quickly understand why S.M.A.R.T. Rider is the smart choice for the professional tow driver. www.custerproducts.com 48

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FlowStop

Spill Pools • 20, 66, 100, or 150 Gallon FlowStop Spill KIT • 16 oz rubber mallet • 3 Absorbant Pads • Pair of Nitrile Gloves • 3 / 0-1” Dia x 3” Tapered Plug • Pair of Safety Glasses • 3 / 0-2” Dia x 4” Tapered Plug • 3 / 0-3” Dia x 8” Tapered Plug • 3 / 1”x 3” wide Wedge x 12” • 3 / 1/2”x 3”x12“ Wedge • 3 / 3”x3“ wide Wedge x 12”

• 3 Indivdually Packaged FlowStop Football Containment Plugs • 3 Indivdually Packaged FlowStop Golfball Containment Plugs • 1 Sturdy Poly Storage / Carry Box www.flowstop.net

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It’s JUST Insurance, Right?

BY SCOTT FOWLER

Have YOU ever said that? Many of you feel that way, particularly if you haven’t had any claims. If you talk to some of your friends that have had claims, you will find out that not all insurance is equal after all.

I’ve talked to many clients that routinely shop their insurance at every renewal looking to save every penny they can.

Next to diesel fuel, DEF, and payroll, insurance is probably the next biggest expense; so, on the surface, that would seem to make sense.

However, with distracted driving-related collisions on the rise and a glut of personal injury lawyers, it’s not a matter of if, but when you have a claim. In days gone by, you could handle the damage out of pocket and move on. However, in a world where the accident attorneys are telemarketing accident participants within hours of a collision and convincing them they have a winning lottery ticket at your expense, it pays to have good insurance.

The problem is that you are a towing professional, NOT an insurance professional.

So, rather than shop for insurance, you would be better served shopping for an insurance professional.

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As I stated earlier, not all insurance companies are the same. The same is very true of insurance agents. There are fewer insurance companies offering coverage to your industry today than there were five years ago. This is due, in large part, to the increasing number of crashes involving commercial vehicles and the large suits brought by injury attorneys.

Now, there is no shortage of insurance agents; however, the list of agents that have knowledge and expertise in your industry is extremely short. In fact in our state of Ohio, for example, there are hundreds of agents that will write your insurance, but only about five that have expertise in your industry.

Our agency is one that is on that short list. Towing is a niche market for us because Hal Kresser, the agency principal, is very interested in the industry. He worked for a towing service when he was younger, and even today he is “Wreckmaster Level II” certified and can operate your equipment. Can your current agent do that? Hal is also involved in the industry as he is an active and participating member of the Towing and

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Recovery Association of Ohio. In fact he is so well respected that he was nominated and elected to be president of the local region and is currently serving his second term. Before he was an insurance agent, he spent twenty years as a cop. He is certified in accident reconstruction and knows the laws and how to deal with police officers very well. Therefore, he is good to have as an advocate in some of the collision claims that happen when there are disputes as to who to blame.

Also, he can help you decide when to fight traffic tickets and violations and when not.

When you choose the right agent, he will be able to place you with an insurance carrier that best suits your needs. As an independent agent, we have the ability to add new companies that enter the market. We can eliminate carriers that either leave the market or provide poor service to our clients. Also, the insurance companies themselves are always changing. We have seen companies come in to the towing market for a few years and then get back out. When that happens, you can lose your insurance through no

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Industry Insurance fault of your own. A good agent is on top of that and can make transitioning to another carrier seamless. You need to build a relationship with your agent. He is your advocate between you and your company as well as between you and others. He can help you decide when to file a claim or when to pay out of pocket. There have been instances where a claimant didn’t trust that, and we acted as the middle man for the payments. He can advise you on ways to keep your rates down as well as help you implement plans to avoid liability claims. We recommend things like putting cameras in the trucks to document crashes. They can be invaluable in situations where fault is in dispute. You should be communicating with your agent on a regular basis. If the only time you talk to your agent is at renewal time, then you need to make a change.

Choose the right agent and build the relationship on trust and integrity. The agent should be viewed as a stakeholder in your business. You need a good, well

managed insurance portfolio to help your business be successful and the agent needs your business to be successful to make his business successful. If you are contemplating any big expansion plans such as adding a new building or moving to a larger facility in another part of town, you should involve your agent during the planning stage to find out in advance what the impact on the insurance will be.

Many times I get the call to add something like a building or a second location to the policy after the fact. Then the insured is upset when he sees how much it costs. Now it’s too late. We looked at an insurance policy last year for a prospective client. They had been with their agent for thirty years. The agency had changed hands as people retired. No one had met with them for years. We reviewed the policy and saw that it was for an auto repair business, not a towing service that also sells vehicles. We asked the prospect, and he said that they had stopped doing body work fifteen or twen-

ty years ago. They had NO coverage for car sales or insurance to cover the inventory for sale. We wrote their insurance properly which basically doubled their current rate. However, they were now properly insured and happy to pay the higher rate.

In closing, let me reiterate that it’s not always about price. The cheapest policy out there isn’t worth a nickel if it doesn’t cover what happens to you. Also, choose the right agent and then include him in your business as a trusted advocate and stakeholder. It’s up to you to build and expand your business, and it’s up to you and your agent to protect it from others with a decent insurance product. u Scott Fowler is a commercial CSR and licensed agent. Hal Kresser Agency is licensed in Ohio, Kentucky, Indiana, South Carolina, Florida, and West Virginia. Hal and Scott can be reached at 877-412-3434.

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There are many misconceptions about how much money you are entitled to recover when your truck is out of service due to an accident. You are entitled to recover the net income of the disabled vehicle from the at-fault party. You cannot make such a claim with your own insurance company unless “lost income” is covered in your policy. Not all insurance companies offer lost income coverage on commercial vehicles. As in all insurance claims, you must prove the loss or damage.

The records you keep are the key to a fast, fair settlement. You have to provide records listing the annual mileage, cost of fuel, average number of tows and average price per tow for that vehicle. You will then need to list the average expenses, such as fuel, labor and maintenance, etc. Unless you want to spend hours digging through receipts and invoices, keeping this information on a per-truck basis is advisable. Daily logs can work well for tracking. If you want to simplify things even more, using an inexpensive dispatch/accounting software package like Towbook© can be a huge timesaver.

Those programs are tailor-made for the towing industry and give an owner this detailed info and more at the click of a mouse.

Net Income is the amount of profit (money) a business has after determining gross income and deducting all expenses like fuel, labor, maintenance, etc. In this simple example, all amounts are based on a six-month average. Start with $900 in receipts. Then subtract $128 fuel, $150 labor and $20 maintenance, and you are left with an average daily income of $602. Multiply that by the number of days the truck is out of service, and you have the amount you can claim.

Now you simply need to prepare a cover letter to the claims adjustor detailing the claim for lost income. Include the total amount of lost income and make sure you attach the supporting documentation as outlined above. Neatness counts! Documentation and reports that are well laid out and organized will build your credibility with the adjustor. www.kresseragency.com

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Insurance Companies Insurance

Originally established in 1950, Mike Keith Insurance has four Missouri locations offering a broad range of insurance products and services. Throughout these years, we have taken pride in helping our customers understand and select the right balance between affordability and quality of coverage. MKI focuses on keeping the interest of our client’s first and all employees strive to exceed customer expectations on every level.

A niche agency, MKI has been successful in the Towing & Recovery Industry by partnering with major Tow & Recovery carriers and fostering these relationships to be able to offer our insureds the best prices and the most comprehensive cov-

erage in the industry. With a growing base of “A” rated carriers, we are able to offer coverage in most states with no radius restrictions.

Our team of Towing & Recovery specialists includes Curtis Cooper, CPCU, Amy Berry, CIC, Amy Sockwell, CISR, Jamie Harrelson and our claims coordinator Susan Evanoff, all of which are dedicated to our Towing & Recovery customers. This team offers timely service, on-time renewal quotes, quick new business quotes and the knowledge and expertise required to make sure your operation has the proper coverage while not breaking the bank. Virtually available 7 days a week, this team will impress you

with their speed, knowledge and friendliness.

Mike Keith Insurance has become the agency of choice in the Midwest and is quickly reaching beyond as we expand our services to all areas of the map. Let us utilize our 60+ years of Insurance experience to show you what we have to offer in the arena of Auto Liability, Auto Physical Damage, Garagekeepers Liability, On-Hook/Cargo, Property, Workers Compensation and more. As your full service agency, we look forward to speaking with you soon regarding your Towing & Recovery Insurance needs. www.mikekeithinsurance.com

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Austin Insurance has specialized in Towing & Recovery insurance since 1991, and they are dedicated to quality service. By working with many different companies, they can offer a competitive insurance package. No matter if you own one truck or 30, are located on the East coast or the West, they are willing to fulfill your insurance needs.

Austin Insurance, Inc. has specialized in providing coverage for towing operations for many years. They have many companies to offer comprehensive packages to provide protection for all aspects

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of your business.

Austin Insurance, Inc. provides repossession insurance at affordable rates, including "wrongful repossession," hold harmless, and employee bonds.

They also offer the following other coverage’s. Please contact them for further information or with any questions you may have.

• • • •

Auto Transporters Trucking Insurance Motor Truck Cargo Salvage/Recyclers

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• • • •

Pollution Coverage Umbrella Workers Compensation Bonds

At Austin Insurance, Inc., "We'll come see you" isn't just a catchphrase. They want to provide you with not only insurance, but a full understanding of your coverage's, and they will do all that they can to make that happen, including coming to see you! www.wreckerins.com

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Interline Risk Services, Inc.

Insurance Companies Interline Risk Services, Inc. is a full-service retail insurance agency specializing in the transportation and towing industry. Our company is committed to providing outstanding service and superior coverage.

Our main objective is to assist clients in identifying their individual insurance needs and then developing a comprehensive and costeffective approach. Interline operates throughout the Southeast, and is licensed in Georgia, Texas, South Carolina, Florida, North Carolina, Tennessee, Mississippi, Virginia, and Alabama.

Our Towing Insurance products are designed to assist professional towing operations that specialize in the areas of heavy & light duty towing with transport, auto repair, body shop, salvage yards, auto transporting, and gas sales. Our coverage plan is extensive and insures a wide range of aspects including auto liability, physical damage coverage, on-hook with motor truck cargo, and general liability that covers premises and operations; even operations performed offsite. We have also included auto medical payments and personal injury protection in addition to options such as debris removal, garage keeper’s legal liability, hired and non-owned liability, no drive train exclusion, and garage liability. We are proud to offer the most flexible coverage in today’s market, and our insurance companies are “A” rated and include broad guidelines for drivers.

Interline is aware there are additional aspects of coverage that our clients might require and have multiple options available pertaining to your personnel and property. www.interlinerisk.com

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Cindy Horn, Janice LaVitte, and Bryan Westfall are a unit at Weiss Insurance that specializes in various transportation risks. They design your insurance policy to fit your insurance needs. Not all risks are identical; years in business, your own loss experience, driver experience, and type of business will affect your insurance cost.

They understand your business and your business needs. They wear many hats as independent agents, representing various insurance companies, which allow them to “design” a policy for you. Towing, Transportation, Repossession, Cargo, Excess Cargo, Garage and or Repair Facilities, and Auto Sales are some of the types of business that they write. They have markets for worker’s compensation, group health, property, general liability, and personal insurance. They are an “all lines” independent agent agency.

We at LDC insurance Services, Inc. have over 20 years’ experience in the Auto Transportation insurance industry. We personally understand the operations and coverage needs of today’s professional Tower and Auto Repossession Businesses.

Our programs are with A Rated Insurance Companies with underwriters who have developed many of the coverage forms used today.

Coverages we provide are: Auto Liability, General Liability, Garagekeepers, On-Hook, Wrongful Repossession, Property, Inland Marine & Excess.

Increased Liability limits are available along with Direct Primary Garagekeepers.

Policies can be written to include coverage for Auto Repair Shops, Salvage Lots &Used Car Sales.

We keep our clients year after year, because of our Personal Customer Service, the Best Pricing available, and our knowledge of the business.

www.weiss-ins.com

www.ldcinsurance.com

The Personnel of KBK have been involved in the design and marketing of Towing Insurance since 1987.

PROGRAM DESIGNED FOR PROFESSIONAL TOWERS Is Towing your main business? If so, this program was designed for you. Also covers most of your incidental operations. Broad Coverage. Prompt and fair claims handling.

COVERAGES • Auto Liability • Auto Physical Damage • Hired Car • General Liability • Garagekeepers Legal Liability • On Hook - Cargo • Non-Ownership • Property Renewal Credits For Safety Training Policies within 30 Days SAFETY PROGRAM • Video • Safety Manual • Monthly Safety Letters www.kbkinsgroup.com 56

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Sea Crest Insurance Agency, Inc. holds a strong focus on the towing industry and over the last 25 years has successfully cultivated relationships with dozens of insurance companies that specialize in the towing industry.

Sea Crest Insurance Agency, with a client list of over 800 towing companies that include fleet and single truck operators, is your one-stop-shop for all things related to the towing operation. Package policies in addition to mono-line policies are available as well as property coverage and excess/umbrella policies.

We have a product for every aspect of your business.

Our agency is committed to the success of our clients. This is due to our attention to detail and the expertise that our staff and agents bring to the table.

We look forward to the chance of gaining your business and bringing you greater success in the New Year! www.seacrestins.com

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Insurance Companies

SteelTow Insurance, LLC specializes in insurance for the towing and recovery, repossession and commercial truck sectors. The southern Alabama-based company is a family – owned and – operated business headed by Austin Metcalf with Judy Miller.

The company opened its doors in 2015 with 25 years of trucking-related experience, offering friendly and efficient customer service with an eye toward establishing trust and dependability – the foundation of a gold-standard business relationship.

SteelTow began by writing insurance in eight states but its exponential growth has expanded services to about 16 states in the South and Midwest, including Alabama, Georgia, Florida, Illinois,

Indiana, Iowa, Kentucky, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas and Virginia.

TOWING The risks of operating a tow truck are higher than for operating a personal vehicle.

SteelTow offers: • Start-up insurance • General liability • Auto liability • Garage Keepers (direct primary and or legal liability) • On-hook with cargo • Property • Wrongful repossession • Physical damage

REPOSSESSION There are extra risks involved in repossessing.

Here are some types of insurance to consider: • General liability • Physical damage • Wrongful repossession • Drive-away liability • Dishonesty bonds • Physical damage • Garage Keepers insurance • On-hook with cargo We continue to plan future inroads into other states. SteelTow Insurance offers comprehensive insurance packages for the tow truck, repossession and trucking companies.

Contact SteelTow Insurance for your insurance needs. “We will work diligently to get you the best rate.” www.steeltowinsurance.com

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Dealers place

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Dealers place

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Dealers place

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Dealers market place place

market place

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market place

IF YOU HAD TAKEN THIS SPACE, YOUR AD WOULD NOW BE BEING LOOKED AT

BY OVER 33,000 SUBSCRIBERS AND WOULD ALSO BE AVAILABLE TO MILLIONS MORE ONLINE.

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COMPANY

PG

COMPANY

PG

Agero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Hal Kresser . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Atlanta Wrecker . . . . . . . . . . . . . . . . . . . . . . . . 59

Holly's Message Service . . . . . . . . . . . . . . . . . . 55

Anchor Graphics . . . . . . . . . . . . . . . . . . . . . . . .57

Austin Hinds Motors . . . . . . . . . . . . . . . . . . . . 60 Austin Insurance . . . . . . . . . . . . . . . . . . . . . . . . 54

AW Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Beacon Software . . . . . . . . . . . . . . . . . . . . . . . . 21

Boxes 4 U . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Budget GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Collins Dollies . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Currin Graphics . . . . . . . . . . . . . . . . . . . . . . . . 62

Hide-a-Lift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 IAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

DPF Remedy . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Driveline Buddy . . . . . . . . . . . . . . . . . . . . . . . . .43 Dynamic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

ECM Performance . . . . . . . . . . . . . . . . . . . . . . .47

Flow Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

64

Smyrna Truck . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Southern Tow Expo & Beach Bash . . . . . . 32, 33

Tom Tom . . . . . . . . . . . . . . . . . Inside Back Cover

Superior Reciept . . . . . . . . . . . . . . . . . . . . . . . . 48

Industrial Netting . . . . . . . . . . . . . . . . . . . . . . . .63

Tow Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Jerr-Dan . . . . . . . . . . . . . . . . . . . . . . . Back Cover

Towing 123 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Interline Risk Services . . . . . . . . . . . . . . . . . . . .55

Tow Mate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Keystone Tape & Supply . . . . . . . . . . . . . . . . . . 47

Towing Museum . . . . . . . . . . . . . . . . . . . . . .16, 17

Lift and Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Tracker Management . . . . . . . . . . . . . . . . . . . . . .3

Lodar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

DK2 Winches . . . . . . . . . . . . . . . . . . . . . . . . . . 37

RV Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

INA Towing Network . . . . . . . . . . . . . . . . . . . . 29

In the Ditch . . . . . . . . . . . . . . Inside Front Cover

CW Mill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

DJ Harrington . . . . . . . . . . . . . . . . . . . . . . . . . . 57

RP Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Steck Manufacturing . . . . . . . . . . . . . . . . . . . . . . 8

LDC Insurance . . . . . . . . . . . . . . . . . . . . . . . . . 63

Deep South Wrecker Sales . . . . . . . . . . . . . . . 61

PG

ICOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Custer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19, 28

Custom Built . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

COMPANY

Manufacturer Express . . . . . . . . . . . . . . . . . . . . . 9 Marking Pen Depot . . . . . . . . . . . . . . . . . . . . . .63 Mike Keith Insurance . . . . . . . . . . . . . . . . . . . . 53 Murphy Auction . . . . . . . . . . . . . . . . . . . . . . . . .13 North American Bankcard . . . . . . . . . . . . . . . . 11 Ohio Power Systems . . . . . . . . . . . . . . . . . . . . 53 Recovery Billing . . . . . . . . . . . . . . . . . . . . . . . . . 40 Robert Young . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Tow Professional | Volume 5 • Issue 9 | www.towprofessional.com

TowTrax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Triple K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 United Plastic Fabricating . . . . . . . . . . . . . . . . . . 7

Urgent.ly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Virgo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 VTS Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Waters Truck . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Weiss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Will-Burt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Wrecker Rentals . . . . . . . . . . . . . . . . . . . . . . . . 59

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