INDUSTRY NEWS TOWING & RECOVERY
“TOW BOY - SERVICE PROVIDERS ARE TAKING BACK THE TOWING INDUSTRY”
W
e have been hearing for years that the global towing and roadside assistance market is undergoing a transformation to the digital age. As a towing professional that has been in the towing industry for nearly a decade, I am here to share that the transformation continues, with a mobile solution that focuses on customer service excellence. The solution is a self-service mobile application similar to Uber or Amazon with direct contact between the customer and the towing professional with no third-party intervention. This new solution is currently in development and planned for release in the summer of 2021. “Tow Boy - Service providers are taking back the towing industry”
• Take pictures of their vehicle to share with the service provider. • Select from drivers in their immediate area to expedite service. • Track the driver in real-time throughout the completion of the job. Service providers will: • Be certified prior to being added to the application. • Dedicated to providing excellent service while “Active” in the application. • Receive a reasonable rate for services (not sharing a large percentage of the rate with a third-party provider).
Customers will be able to: • Select from a menu of services.
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11/9/20 4:56 PM
