REGISTR ATION & MEMBERSHIP INFORMATION REGISTER ONLINE, IN PERSON OR BY PHONE Residents: Registration begins at 8 am on August 6. Non-residents: Registration begins at 5 am* on August 8. *Not all facilities open at 5 am. Facility operational hours are listed on page 4.
ONLINE (FASTEST) PLANOPARKS.ORG 1. Click ‘Registration’ at planoparks.org 2. Click on ‘Create Account’. 3. Complete your information (you must have an email address to create an account) 4. If you already have an account, Click on “Sign In.” If you have forgotten your password, enter your email address to have your login information sent to you. If you don’t have an email tied to your current account, you will not receive your login information. In that case, simply call any recreation center to set up your email and retrieve your login information.
IN-PERSON (ALLOWS FOR PERSONAL ASSISTANCE) 1. Go to any Plano recreation center: Carpenter Park Recreation Center, Liberty Recreation Center, Oak Point Recreation Center and Tom Muehlenbeck Recreation Center. 2. Our staff can help with your selections and registration. You will only be able to register one family at a time. If you need to register another family, you must have a second person (age 16+) with you get back in line to register the other family. 3. Pay all fees using cash, check, money order, American Express, MasterCard, Discover or Visa.
PHONE
(GREAT FOR THOSE NOT REGISTERING FOR A HIGH DEMAND CLASS) 1. Call any of the following recreation centers: Call volume will be very heavy the first two hours of registration. Carpenter Park Recreation Center, 972-208-8087, Liberty Recreation Center 972-769-4234, Oak Point Recreation Center 972-941-7540 and Tom Muehlenbeck Recreation Center 972-769-4404. 2. Register for the class of your choice. 3. Pay all fees using American Express, MasterCard, Discover, or Visa. 4. Your receipt can be printed or emailed.
4. Your receipt can be printed or emailed.
ADDITIONAL PAYMENT INFORMATION 1. Please make checks or money orders payable to the City of Plano. Print your driver’s license number and date of birth on your check. 2. A 10 % discount of on classes is offered for all registrants 60 and older. Trips and shows/ events are excluded. 3. NON-RESIDENTS (INCLUDING PISD) ARE CHARGED AN ADDITIONAL $4 PER COURSE. 4. If you do not wish to pay with a credit card, you may visit any recreation center PRIOR to your registering and place a credit on your account using cash or check.
FINANCIAL ASSISTANCE Financial assistance is available for Plano residents for annual tennis passes, memberships and recreation course programs. Please call 972941-7256 for additional information. (Application forms are available at planoparks.org.)
WAITING LISTS If a course is full you may ask to have your name placed on the waiting list for that course at no cost. Staff will notify, in waiting list order, the persons on the list and offer the opportunity to register for the course. Payment for the course will be required at the time of registration. If you are contacted from a wait list and enrolled for that course, you will be removed from any wait lists for similar courses.
REFUNDS Please read the following refund policy for courses, programs, trips and camps. Program refunds will be granted when requested two weeks or more prior to the start date of the program. Refunds requested less than two weeks prior to the start date of the program will not be granted unless the vacated spot is filled. If the spot is filled, a refund less a $5 administrative fee will be granted.
972-941-7250 8 planoparks.org
Medical refunds requested with a doctor’s note prior to the start date of the program will be granted in full. A prorated refund will be granted for a medical refund request received during or within one month of the program’s ending date. Trip refunds cannot be granted for non-recoverable costs. Trip refund requests will not be granted unless the vacated spot is filled. For trips provided by outside travel agencies, the travel agency refund and cancellation policies will apply. Outdoor Camp refunds will not be granted due to the following reasons: weather conditions, summer heat, sunburn, a camper’s behavior, absence from camp, or camp assignments. Parents are responsible for making sure children are registered in the correct camp program or session. If an error is found after registration, please call and have it corrected prior to the camp season.
