Franchise New Zealand - Year 29 Issue 03 – Spring 2020

BUY YOUR OWN BUSINESS

Spring 2020

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Year 29 Issue 03 $8.95

Fresh Start buying a franchise after redundancy PLUS | changing careers | what can you afford? | funding & finance endorsed by

Westpac Directory of Franchising Over 275 different franchises

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Language At CrestClean we are hugely proud of our cultural diversity with franchise owners from over 54 countries, all operating successful cleaning businesses.

To celebrate we invited some of our franchise owners to share their stories in their first language.

In a series of unique individual videos, hear what they most enjoy about being a CrestClean business owner.

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We have franchise opportunities all around New Zealand.

Call for an information booklet: 0800 273 780 or visit crest.co.nz Find us on Social Media!

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THE TIME IS NOW. Around the country, people are starting to think about escaping the 9-5, reinventing their careers, or living life on their own terms. Many are realising that franchise business ownership could be the opportunity they have been looking for.

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I have been made redundant three times, and each time it was lifechanging. The first time, I discovered franchising; the second, my wife and I came to live in New Zealand; the third, we started our own business – the business we still own today.

Make ‘living the dream’ your ‘new normal’ Wondering what your ‘new normal’ might look like?

Want to enjoy the security of a proven business model, safeguard your future, and be your own boss?

If you choose the right franchise, you could have all this and more.

So let us help you choose!

Iridium Partners help potential franchisees research, evaluate, and navigate the franchise industry. We’ll be by your side with advice and guidance as we pair you with a franchised business, examine the systems and processes, and help you take your first steps towards success.

We work with a number of high-profile and well-known brands to offer franchise opportunities, and can also assist with purchases outside of our network.

Talk to us for the information you need to make your ‘new normal’ anything but ordinary.

Call Nathan 0275 393 022 or email info@iridium.net.nz

iridium.net.nz

I.R.B. Realty Ltd Licensed REAA 2008

Each time, losing the security of a regular salary was scary, made worse by the blow to my self-esteem. Even if the cause was a company failure or take-over, it still hurt to be ‘let go’. And although it always led to something better, it didn’t seem that way at the time.

That’s why I really feel for anyone facing redundancy at the moment. The economists tell us that unemployment levels will be lower than feared, but that is little consolation for those who are in fear of losing their jobs – or who have already lost them.

What might be some consolation is that what happens next can be up to you. Not everyone wants to run their own business, of course, but if the idea has ever appealed then now might be the ideal time to explore it. In our cover story, we talk to three people who did exactly that after being made redundant several years ago, and one who is doing the same right now. We hope you’ll find it informative and inspiring.

Of course, buying a business is a big decision, and whatever your personal situation you’ll want to be sure that you are investing wisely. That’s why there’s a heavy financial focus in this issue. We look at how to work out what you can afford (page 46), financial reasons to buy a franchise (page 28), and there’s a guide to lowinvestment opportunities (page 66). Two buyers talk about the value of using an accountant (page 15) and a specialist banker discusses funding issues (page 22).

And if you’re considering a total change of career, we also explain how franchises train you to succeed (page 58).

Whatever your reason for reading this magazine, I hope you’ll find what you are looking for. Just remember – what happens next is up to you.

Simon Lord Publisher, Franchise New Zealand PS. If you want another copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz to get a free print or digital issue

PUTTING PEOPLE in BUSINESS

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

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TM

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FRESH START

10 Financial Reasons What Can To Buy A Franchise You Afford?

Why a franchise could be Philip Morrison explains your best option how to evaluate your own financial position

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When you lose your job, is buying a business a good option? We talk to people who decided to invest in themselves

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No Experience Required How can franchising help you build a business in a completely new industry?

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Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 9 Pet Project Pets in the City is a big business opportunity in a fast-growing industry 10 Clean Start Buying a Jani-King franchise was second-best decision ever for proud new Kiwis 11 Yelo Fever MeloYelo offers a lowinvestment entry into the fastgrowing market for e-bikes 13 Picture Yourself In Business Seasons Art Class offers franchisees a full-time income from a part-time business 14 Small Is Beautiful Dream Doors Nelson proves opportunities are everywhere 15 Get Off To The Right Start Wise buyers take specialist advice from Franchise Accountants 16 Updates Some recent news stories in brief from our website 18 Secure Future Touch Up Guys franchisees enjoy stability in uncertain times 19 Safe Hands Have years of workplace experience and want a nonphysical role? Talk to ASWEFA 20 It’s About Attitude Paramount Services offers a solid and secure opportunity for all

22 The New Normal Mike Haigh of Westpac on funding and doing business in uncertain times 25 The Next Level Crest PropertyCare offers industry-leading training and great local support 27 Built For Life Joining Trident Homes helps builder grow business ten-fold 32 Prepare For The Future Katrina Hammon on the changes facing franchisors 33 A Brand To Weather The Storm Columbus Coffee has been making friends throughout New Zealand for 25 years 34 Help & Support In Difficult Times The Westpac Franchise Summit is happening, along with online events as FANZ brings franchising people together 37 Informed Decisions Geotech Information Services uses data and analytics to help franchisors 38 Tales From The Top NZ franchise leaders share their stories in a new book 39 Opportunities At The Heart Of NZ South Island Ecomist franchises are available, and the timing is excellent

41 Finding Freedom Freedom Companion Driving offers maximum potential and minimal overheads 42 Life & Style Use your sales and management experience with Zones 45 A Good Investment Clients and franchisees alike find Milestone Homes is a brand to trust 50 The Time Is Now InXpress franchisee experiencing rapid growth as online sales grow 51 Right Behind You New franchisees find The Coffee Club franchise and customers see them through 52 Think Ahead Franchize Consultants suggest you start preparing your franchise for 2040 53 New Lease Of Life V.I.P. Home Services franchisees enjoy time for grandkids and a six-figure income 54 Why Use A Lawyer?

There’s no excuse for cutting corners when buying a franchise 55 Couriers Catch The E-Commerce Wave The Covid-induced home shopping boom has boosted business for Aramex 56 Fresh Beginning Black & White Coffee brings a new approach to the café scene

Spring 2020 Year 29 Issue 03

57 Howzat?

Cricket pro catches on to Kelly Sports for a new future 61 Teamwork Helped The Dream Work Jenny Lloyd loved her first Caci clinic so much she invested in another 63 Anchor Holds Firm Anchor distribution franchisees give credit where credit is due 65 Better Than A Bank Speed Queen offers a solid and sensible semi-passive investment 66 How To Evaluate A LowInvestment Opportunity Buying a job or following a dream? Franchising can offer an inexpensive way to go into business with some real support behind you 82 Proof!

Liquorland is an outstanding opportunity in a sector that’s going on growing 68 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

68 Franchise and Business Opportunities

Editor Simon Lord

Contact

For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email Business Development info@franchise.co.nz Sally Knight Copyright Production Manager Eve Brown

Writers Glenn Baker Crispin Caldicott Ross Lindsay Catherine Lord

All Franchise New Zealand media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

Submissions

78 Specialist Advisors

Editorial submissions and advertising enquiries should be directed to the publisher.

All articles published become copyright ©Franchise NZ Marketing Ltd Conditions

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

80 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned.

Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice.

Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

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Fresh Start When you lose your job, is buying a business a good option?

Simon Lord talks to four people who decided to invest in themselves

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ix weeks ago, John Eban left the Christchurch company he has worked with for 42 years. At the age of 61, he hadn’t planned for this to happen, but Covid-19 hit many companies hard – and none more so than the travel and tourism sector.

‘There had been several rounds of voluntary and forced redundancies, and it had become a pretty unpleasant environment,’ John says. ‘I was an engineer and I’d always been passionate about what I did, but now I was pretty disillusioned, to be honest. Then I saw an advert for a franchise called Pukeko Rental Management and thought, “I like the look of that!”

I have no experience in rental management whatsoever, but I’d always thought if I won Lotto I would buy a few properties and run them myself, so this appealed.’ John talked to the franchisor, agreed an exit plan with his employer, took a deep breath and walked out of the door for the last time.

John reckons that buying a franchise was the perfect option for someone in his position. ‘Because this is a new business with no established clients, it offered a relatively cheap buy-in. It won’t make money straight away, I realise that, but the redundancy will see me through the set-up period. There will be a fair bit of work required to build it up, but I’ll get a lot of training and support to help me do that. A franchise allows you to work for yourself in your own business with the added security of a safety net. There are people to talk to and help guide you in the right direction.’

John Eban

Transferable skills That guidance matters to people in John’s position. ‘On the face of it, what I was doing in engineering was so specialised that you don’t think of being able to do anything else, which makes it very daunting to start again. But what I’ve realised is that, actually, I’ve had a lot of training and got a lot of skills that are transferable into other areas: project management, leadership, time and resource management … 10 or 15 years ago, I might not have had all those skills, but now I’ve realised they are perfect for running my own business.’

The one area that John realises is a big gap for him is sales – something of a vital area when it comes to building a business. ‘If you’d told me a few months ago that I would need to do sales, I’d have gone screaming out of the room,’ he says, frankly. ‘But Pukeko has an online training course which is absolutely fantastic – it’s very, very helpful and I’m learning so much from that and from David Pearse (Pukeko’s founder) and the other franchisees that it’s been nowhere near as daunting as I thought. Everyone is so willing to share.

‘I did my first interview with a prospective client last week and rather than being a bag of nerves I went in full of confidence because I knew what I was talking about. They obviously thought so, too, because they signed up!’ So John has a 100 percent conversion record? He laughs. ‘I hadn’t thought of that – yes I do! What a great start.’

You’re not starting from zero Peter Mahon understands exactly where John is coming from. He was an engineer in the same industry, but six years ago he was recovering from minor surgery when he received a call from his boss summoning him to

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a meeting. Surprised, he rang a colleague who told him, ‘I’ve just been made redundant!’ so Peter wasn’t too shocked when he received the same news.

‘At first, it really affected my self-esteem,’ says Peter. ‘Not only did my employer not want me any more but, at the age of 57, it’s not easy to find another job. My wife and I had financial commitments so we started trimming costs, cancelling our Sky TV subscription, that sort of thing. In my younger years I could get a job doing pretty much anything I wanted, but now I found myself having to take on a pretty mundane role just to pay the bills.’

Like many other people, Peter considered the option of self-employment.

‘I had been self-employed in the past, but not very successfully,’ he admits. ‘I was good at what I did, but I didn’t have the systems and processes that you need to run a business properly so I got into a bit of a mess. I didn’t fancy trying to do it all again and starting from zero. But with a franchise, you’re not starting from zero – that’s the whole point.’

Peter had a friend who was a Jim’s Mowing franchisee. ‘I’d seen him doing well over the years and that had given me some insights into the value and discipline a good franchise could provide. Jim’s also has a division that provides testing and tagging services for electrical equipment in workplaces, and I thought that sounded like me.’

Peter Mahon

Too stubborn to give up There was no redundancy package to finance Peter’s business, ‘So we took a big gamble. My wife was still working for a bank, but had the option to cash out her retirement package early, so that was what we did. We bought a Jim’s Test & Tag territory close to home, and I promised my wife that I would work 8 hours every day : if I only had 6 hours work, I would spend the other two hours marketing for new clients, even if that meant walking the streets. And that was what I did.’

Peter says the other message that kept him going in the early days was from their accountant. ‘He said at our first meeting, “Peter, if you’re not going to work at it and give it 100 percent, don’t waste my time.” It was the best advice I ever got.

‘Some of my initial customers weren’t exactly A-class clients, but I was too stubborn to give up, and I soon forged ahead. 18 months after I started as a franchisee, we bought the Jim’s Test & Tag franchisor business for the Waikato. By then we had a history of success so were able to borrow the necessary funding from the bank, and we never looked back. These days, I help others make the transition just like I did.’

Peter understands only too well the fear and uncertainty that comes with redundancy – but, he says, it can also be a great opportunity. ‘It’s easy to get into a rut in a job, to stay just so that you will get paid, or work until it’s time to retire. Well, redundancy shakes you out of that and makes it easier to step out and take on a new challenge because you’re not risking your salary any more – there’s going to be no more money coming into your account next month, so what are you going to do instead? It forces you to step back and re-assess things.’

Franchise New Zealand

Spring 2020

Year 29 Issue 03

buying a franchise after redundancy Take ownership His role as a regional franchisor has given Peter some clear insights on what people need to succeed as franchisees.

‘Look, a franchise will give you a brand, a reputation, training and a system to follow, all from day one, but what you do with it is up to you. If you buy a franchise because you want a job without a boss, you probably won’t do very well. You need to be your own boss and be prepared to make critical decisions. If you meander round you might make a living, but if you take ownership you can do extremely well. I tell people who enquire about a Jim’s Test & Tag franchise: • Go out and look at other franchises • Write down the pros and cons of each one • Don’t go into it blindly – take advice ‘I won’t accept people if they haven’t opened their eyes first,’ Peter says bluntly. ‘Every franchise has its own culture, systems and is made up of different people. That means some franchises may be a better choice than others. Choose one that you think plays to your strengths – not the one that you think might make the most money.’

The need to earn When Fiza Rahinmann lost his Auckland sales job, his biggest concern was how he could support his wife and family. That was at the time of the last big crisis, the GFC in 2008. ‘I had been on a good commission-based package with the electrical retailers Hill & Stewart, and the redundancy gave me a bit of money but I didn’t know what to do with it – I just knew I had to earn $80,000 a year somehow, fast.’

Fiza had always had a dream of owning a business, and now he had the capital to get started, but what could he do? ‘I did lots of research and decided that commercial cleaning was my best option, so I went to talk to CrestClean. It was a proven business, which was reassuring; there was guaranteed work, which I needed; and I discovered that I could earn what I franchise.co.nz – PUTTING PEOPLE IN BUSINESS

wanted to earn, as long as I was prepared to put the work in.

‘I did wonder if I could do it myself without the need to pay franchise fees, but I didn’t have any experience, didn’t know how potential customers would react to an unknown name, and I didn’t want to take the risk. The franchise would Fiza Rahinmann provide everything I needed. Within two months, I was in business for myself.

I pushed myself hard in the beginning and got to $200,000 turnover within 5 years. That enabled me to pay off the loans and invest in some properties, and now I’ve downsized it a little to allow me to spend more time with my family, do cultural and charity work, and carry out renovations – because the business is mostly evening work, I had free time during the day to do a course at MIT and gain a carpentry qualification.

‘The funny thing is that when I first joined CrestClean, my friends laughed at me. They said being a cleaner was probably the lowest job you could get, and that it wasn’t a boy’s job. Having seen how well I have done, some of the same people are coming back to me saying “How can we do it too?”

‘I have my own business, I set my own time, I spend time with my family every morning and evening, and I have my weekends clear. It’s a great feeling.’

Not just a number any more When Alistair McCormick was young, he worked for a company that made concrete posts. ‘It did pretty well and the owner offered to sell it to me, but I knew I didn’t have the business sense to run it properly.’ It would be many years before Alistair eventually started his own business and, when he did, he chose to do it with the support of a good franchise behind him.

‘By then, I’d been made redundant on four different occasions – the last after 14 years at Fisher & Paykel in Dunedin, where I had been a team leader,’ recalls Alistair. ‘It made me realise that, as a worker, you’re just a number, but if you want a future, you have to be prepared to get off your arse and do something for yourself.’

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Buying A Franchise After Redundancy NEXT STEPS If you like the thought of owning your own business, find out more at the Franchise New Zealand website. Here are four articles to start: Time to Be Your Own Boss?

We look at the pros and cons of buying a franchise for people facing redundancy. www.franchise.co.nz/articles/56 Your Buyers Guide Part-time, full-time, indoors, outdoors, courier or café: whatever type of business you’re interested in, there’s a franchise to suit. www.franchise.co.nz/ article/2324 Find the Right Franchise A step-by-step guide to choosing a franchise that suits your own needs and abilities. www.franchise.co.nz/article/639 250 Questions to Ask Your Franchisor A comprehensive list to help you evaluate both the franchise opportunity and the franchisor. www.franchise.co.nz/article/77

Alistair had a friend who was a CrestClean franchisee and decided that could work for him, too. ‘There were lots of things I didn’t know, like how GST works, for example, but the franchise offered training, systems to follow and support both at the beginning and as you grew. In business, you’ve got to have a mentor, someone who cares about you and wants to help you succeed, and that’s what a franchise provides.’

Redundancy has been a good thing for me With four young children, and a mortgage to pay, Alistair and his wife Mary threw themselves into their work, determined to succeed. ‘There were certainly some sleepless nights in the early days, wondering if we had done the right thing, and other times when we’d watch people with jobs go home at 5 o’clock when we were just Alistair and Mary starting, but we knew McCormick this was a long term thing – we weren’t just going to try it out for a couple of years and then give up.

We started off with a turnover of just $30,000 and grew it to $200,000. I grew with the business, getting extra qualifications in carpet cleaning and floor resurfacing, as well as pure water window cleaning.

‘We’ve worked hard to get where we are today, but we’ve made a lot of money and been able to afford to do things we otherwise couldn’t have done. We’ve also built a substantial business and, when the time comes in a few years’ time, we’ll be able to sell that for a good sum.

‘You know, if I hadn’t been made redundant, I’d still be at Fisher & Paykel and I’d never have done all this – redundancy has been a good thing for me. Yes, there have been ups and downs, good things and bad along the way, but that’s life. I’ve learned a lot and it’s been very satisfying.’

I’m in control While Peter, Fiza and Alistair can all look back on their decision to buy a franchise after enjoying many years of success, John Eban is still in the early stages.

Even so, he has no doubts about leaving the company where he worked for so many years. ‘I haven’t thought about the place in the last six weeks at all!’ he smiles.

‘That’s telling me I made the right decision.’

And Peter Mahon sums it all up. ‘When people learn that I’m a licensed aircraft engineer, they look at me in amazement, wondering why I’m doing Jim’s Test & Tag. ‘I tell them I’m doing something I enjoy, I own my own business, I’m earning more than I used to, About the Author and the only person Simon Lord is publisher of who can make me Franchise New Zealand and has redundant now is me. worked in franchising for over 35 I’m in control of my years. Our thanks to everyone own life and who shared their experiences so generously.

I love it.’

www.mizin.nz

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Franchise New Zealand

Spring 2020

Year 29 Issue 03

Opportunity: Leisure & Education

Pets in the City is more than a play school for pets – it’s a big business opportunity in a fastgrowing industry

PET

PROJECT Greg Main (and Daisy)

F

ive years ago, Greg Main and Melanie Comins turned their passion into their business. ‘I have a background in international finance and insurance, and Melanie in skincare and marketing, but, like many dogowners, we are passionate about animals,’ says Greg. ‘That’s why, when Pets in the City came on the market, we could see the potential and bought it. A year later, we opened a second centre and now we are ready to franchise it throughout the country.’

Pets in the City is a dedicated indoor facility offering top quality care for dogs and cats. Based on the popularity of similar facilities in the USA, the original centre in Auckland’s Mt Wellington opened its doors in 2008 and, despite the GFC, was an instant success. It’s a business that thrives at times when others may not – Greg and Melanie’s second centre in Wairau Park has been a similar story.

All three Pets in the City centres are sited in industrial/commercial business parks close to motorway connections. ‘This is key to our operation,’ Greg explains. ‘Rather than being out in the country so people have to travel long distances to reach you, Pets in the City is fully indoors and based in city areas convenient for customers’ home and work.

‘There’s a big population of working people who need to leave pets in our care on a regular or irregular basis, and they will always seek convenience. We are only scraping the top of a massive market at present, and are currently looking for additional buildings in our preferred locations for many more centres in Auckland – and other cities too. We want to hear from people looking for a serious business opportunity doing something they love.

Greg calls it, ‘A doggie day-care centre, with hotel facilities (including Doggy Apartments and Cat Condominiums) for when their owners go away. ‘Today, with people having such busy lives, many pets get left by themselves during the working day and don’t get to play with others of their kind. Pets in the City provides a great environment for interaction and socialisation. We have a number of dogs that so enjoy coming here they simply rocket out of their cars, through reception and (with staff holding the gates open) into the playroom.

‘We offer two formats: a doggie daycare centre and a doggie daycare & pet hotel. The total investment required starts from $450,000, much of which can be financed. The rewards are considerable: not only do you get to work with animals and inspiring people, but you can also expect to be turning over $1,000,000 with excellent profit margins from day-care, hotel and additional services which provide a variety of income streams.’

‘We also offer additional services such as dog grooming, training and a puppy pre-school, all conveniently located under one roof, and even a pet taxi to pick up and drop off your pet. The dedicated team of petloving staff includes a qualified vet nurse, and we put the comfort, wellbeing and happiness of the animals in our care first and foremost. Pets in the City is committed to providing the ultimate experience, ensuring our four-legged guests are pampered, entertained and indulged with loving care and attention.’

Pets in the City offers franchisees a turn-key operation. ‘We will help find suitable premises and arrange fit-outs according to our experience – safety, security and hygiene are paramount,’ Greg says. ‘We provide assistance with operational set-up, full training, recruitment, marketing, business management systems and a suite of programmes and games to entertain and enrich our furry guests’ lives.

Profitable business model According to surveys, the pet industry in New Zealand is worth almost $2 billion – and growing. As business people, Greg and Melanie have been careful to deliver a practical and profitable business model which enables their franchisees to reap the benefits. ‘We wanted to prove the concept, so we purchased the Wairau Park site four years ago so we could go through the process of setting up a new centre from scratch to try, test and refine the whole process. With lots of learning under our belt, we opened our first franchised site in Silverdale in late August.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

A very rewarding business

‘Having come from the corporate world into establishing and nurturing our own business, we’ve learned a great deal and had a lot of fun along the way. Occasionally, we say it’s not really a job at all!

‘It’s a very rewarding business on all sorts of levels, so if you are an experienced manager looking for a change of lifestyle, a great business opportunity and would love to work with pets and their owners, we want to hear from you.’

Advertiser Info

Pets in the City www.petsinthecity.co.nz Contact Greg Main P 021 508 807 greg.m@petsinthecity.co.nz

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S Opportunity: Business & Commercial ‘Our job is to help people create small businesses and help them to grow,’ he explains. ‘Some of our franchisees started as part-time, built up to full-time and moved on to employing teams. Others have chosen to stay part-time, or manage their Jani-King business alongside other interests.’

Keeping it simple Harold says that starting your own business and finding customers could be scary for many, ‘But for us it was never a problem. Jani-King bring us clients, complete with costings and work schedules, and they also handle the usual time-consuming headaches of administration, payrolls, invoicing and chasing up payments. That means we can focus on doing the work well, building the business and training our staff.

CLEAN START

Buying a Jani-King franchise was the second-best decision ever for proud new Kiwis

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ven before boarding the plane home to China after their holiday, Harold and Lin Han promised themselves they would return to make New Zealand home. Eight years later, they achieved their dream – and went on to create their own successful business as Jani-King franchisees.

Harold had an established career in IT and Lin in retail management, but it was when they started looking for opportunities to increase their income in Auckland that they discovered Jani-King. It’s one of the world’s biggest commercial cleaning brands with over 13,000 franchisees, including 360 in New Zealand.

‘We had day jobs so we wanted regular night work, and that suggested commercial cleaning – which also introduced us to franchising,’ explains Harold. ‘My IT background makes me very thorough, so we contacted a number of commercial cleaning companies. Jani-King was easily the best – we contacted their head office, learned about the franchise, and talked to existing franchisees and clients.

‘They gave us a genuine understanding of the Jani-King business model and the way it supports franchisees, and our impression was of a very professional, people-orientated and caring franchisor. There was no pushing or hard sell, and having guaranteed work gave us a lot of confidence to invest our time and money into a Jani-King franchise in Auckland.

‘In the beginning, all we really wanted was extra income – we never imagined that the business would go so well. After just two years, we left our careers to focus full-time on running our own business. Now we employ 20-30 staff and are four-time winners of the Jani-King New Zealand Franchisee of the Year Award.

‘Being a multi-national brand also means Jani-King franchisees are kept up-to-date with the latest cleaning technologies and methods. With Covid-19, this has become even more important – clients are now far more aware of how important professional cleaning and cleaners are for the safety of their staff and customers. Actually, the lockdowns added another level of business growth for us – our clients rely on us to do a good job and now need their premises cleaned more than ever.’

Harold says that if you’re one of the people whose job is uncertain because of the pandemic, it’s definitely worth looking at Jani-King. ‘We say buying the franchise was the second-best decision of our lives.’ Only the second best? ‘The best was deciding to settle in New Zealand,’ he laughs.

A Jani-King franchise starts from $31,000 +gst which includes all training.

Franchisees are required to purchase their start-up kit in addition to this. There are also regional master franchise opportunities with Advertiser Info investment from $70,000 to as much Jani-King as $500,000 for an established region www.janiking.co.nz/ generating a turnover of $1.5 millionfranchise-opportunities plus. ‘You can start as small as you Contact want and grow as big as you want,’ P 0800 526 454 says Roger. ‘Do what Harold and Lin reception@janiking.co.nz did – call us and find out more.’

TAKE CONTROL

OF YOUR FUTURE MASTER FRANCHISE BUSINESS FOR SALE IN HAWKES BAY

01

Build on an already well-established business with existing franchise owners, customers, and guaranteed income streams.

02

You would be expected to have business management experience as you will be responsible for your staff and growing your existing territory, however, commercial cleaning experience is not a prerequisite.

03

Jani-King will assist you with training and provide the tools and guidance you require to support and grow your business.

‘The fact is that right from the beginning, Jani-King exceeded our expectations. We now know for sure that Jani-King goes way beyond what most franchisors do for their franchisees.’

Lots of benefits Roger Washbourne, the managing director of Jani-King NZ, says that the benefits of becoming a franchisee include: • Full training • Monthly billing at all levels • Positive lifestyle change • Work schedule flexibility • Operational and administrative support from local offices • Financial independence

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Sub Regional Master Franchises also available in Wairarapa, Taranaki, Manawatu, Bay of Plenty, Nelson, West Coast, Ashburton, Central Otago, and Southland.

0800 526 454

WWW.JANIKING.CO.NZ

Franchise New Zealand

Spring 2020

Year 29 Issue 03

Melo Yelo founder Rob McEwen

Yelo Fever

MeloYelo offers a lowinvestment entry into the fast-growing market for e-bikes

T

he market for e-bikes is virtually doubling every year. E-bikes have become popular for recreation, exercise and commuting, and enable Kiwis to enjoy the outdoors more easily. With the success of the Otago Rail Trail, it seems that every week a new bike trail is opening up, while cities and towns throughout New Zealand are developing dedicated cycle lanes.

Kiwi-owned MeloYelo is one of the fastest-growing brands in e-bikes – and they are looking for franchisees nationwide to sell and service their exclusive designs. Founded four years ago, the company enjoys a reputation for excellence at an affordable price. ‘The market is big but fragmented, so we set out to be the Toyota of the e-bike world,’ says Rob McEwen, the founder of the memorably-named MeloYelo.

how they work, ‘and talking myself hoarse,’ he chuckles. ‘Some days I make three or four sales, others I only make one. I’ve sold a lot of bikes.’

Malcolm says that about half of his business now comes from word-ofmouth and being known in the local community. ‘I walk around Taupo with my hat on and people say, “Are you the MeloYelo guy?” But with Rob’s marketing skills, he’s very good at driving business our way from the centralised marketing, too.’

Quality assured

‘Yes, you can pay $10-12,000 for an e-bike at the Rolls Royce end of the market, but we can provide well-designed, ultra-reliable bikes from $2,700-$4,200. Our range includes off-roader, commuter and touring bikes, so there’s something to suit everyone.’

Malcolm has been involved with MeloYelo from the beginning, when he retired from his maintenance job and joined MeloYelo as National Service Manager. That’s given him a lot of confidence in the brand.

‘MeloYelo bikes are designed and manufactured specifically for New Zealand conditions,’ he says. ‘We have a German engineer living in China who supervises the production side there, and the result is quality products that require less servicing than many more expensive brands.

And the brand is about to receive a big boost from joint promotions with Stuff and the Sunday Star Times over the next six months which will see 25 bikes given away and MeloYelo receive more than $1 millionworth of exposure. ‘It means new franchisees will start with a massive advantage,’ he says.

‘We provide a two-year warranty on all bikes, with a free service check after the first 200kms. We’ve seen bikes with over 9,000kms already.

The batteries are good for 500-600 charge cycles before performance starts to reduce, which is 2 years if you charge them every day; 12 years on once a week.’

Home-based opportunity It’s the sort of strategy you’d expect from the highly-experienced Rob, who ran his own hi-tech marketing agency with 35 employees in the USA before returning to New Zealand and combining his passions for clean energy and business in a number of ventures. That included founding EVolocity, a charity which challenges high school students to design, build and compete in electric vehicles. He originally created MeloYelo to help raise funds for the charity, ‘but I had no idea how much it would take off,’ he says.

‘Our first shipment was 14 bikes – now we’re doing 500 a year and are set to grow much faster – in the last few months, we’ve been 5-7 times up on last year. The demand is there; now we need franchisees who will get out there, demonstrate the products and treat customers so well that they can’t say enough good things about Melo Yelo. You don’t even need a shop – MeloYelo franchisees work from home.’

Show and tell In Taupo, Malcolm Dalgity knows exactly how well the business works. On a nice day, he gets out a brightlydecorated trailer and spends time down by the lake demonstrating the bikes, explaining franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Low investment With MeloYelo well-established, the company is now ready to appoint franchisees around the country to drive sales and provide service in all regions. ‘This is a work-from-home business with the potential to grow from around 10 hours a week to a full-time business in a couple of years – or even faster,’ says Rob. ‘There is also the potential to operate it as an add-on to an existing business, such as tourism or equipment servicing, or to employ people.’

The investment is just $7,500 +gst, plus the cost of demo bikes. There are no ongoing fees other than a requirement to invest 2 percent of turnover in local marketing. Full training is provided.

‘Franchisees provide both sales and service in their exclusive territory,’ Rob explains. ‘If you have some basic DIY-type skills the technical side is easy, and we have an excellent training programme with a lot of online resources.

‘More important is that you have the motivation to succeed and the ability to look after people, especially baby boomers. Sales people often talk more than they listen, but we want people who ask lots of Advertiser Info questions, who can understand their customers’ needs and guide MeloYelo their selection. www.meloyelo.nz ‘If you have some business experience and know how to deliver and exceed customer expectations, we want to hear from you.’

Contact Rob McEwen P 021 728 875 ebikes@meloyelo.nz

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Let’s imagine your perfect part-time business!

Think about up to $45,000 - $135,000 profit per annum for one - three days per week.

You Want:

A proven business - This business system has been growing since 2009. Proven successfully in UK, Europe and North America (and now in Australasia).

Low risk - This business has been designed with low risk as a key priority - it is even pandemic proof (tested recently of course).

Easy entry - One of the lowest entry points in franchising with the fastest return on investment (12 months on average).

Simple to run - It couldn’t be easier, we’ve set up all the systems for you.

Smart marketing - Automated process, we have evolved one of the smartest marketing systems available.

Everything for you - Training, Materials, Manuals, Advertising/ Marketing.

Ongoing support - We’re always there when you need us.

Materials updates - We are always keeping our product fresh.

You are:

Creative at Heart - But don’t need to be artistic (we train you).

A people person - You’ll make close relationships with your clients.

Empathetic - You want to make a difference to peoples lives.

Organised - It makes things run so much smoother, especially with our proven systems.

Ambitious - Able to start part-time but capable of expanding.

Successful - You have a goal and mindset of being able to achieve (we give you the tools and systems to do that).

Sound interesting?

Find out more about this rewarding enjoyable, lucrative and fun lifestyle business!

Local meetings are currently being organised - for more information and a casual chat, call:

World-class ongoing support material

09 636 0099

Proven NZ growth (exceeding projections)

Strictly limited availability

*Please note: Figures shown on this page are averages from recent data, actual results will vary depending on business environments.

We do:

Opportunity: Leisure & Education

Seasons Art Class offers franchisees a full-time income from a part-time business

picture yourself

Seasons Art Classes bring people together – and they keep coming back. That means franchisees can enjoy a lifestyle business which offers an executive income

IN BUSINESS W

hile many businesses have suffered in 2020 as we’ve gone up and down the lockdown levels, Seasons Art Class has benefited from the year’s uncertainties. It’s a business with no leases or wages to pay; there’s no stock and few fixed costs; and as people found time on their hands and an urge to do something creative, franchisees enjoyed a surge of enquiries.

‘Combine that with an opportunity that offers you the chance to work one day per week, manage your business from home, and make a smart return on a low initial investment, and you have the right opportunity at the right time,’ says David Craggs. ‘Franchisees can make up to $45,000 annual nett profit after expenses, and once you’re established that could increase to $135,000.

increasing their capacity either by additional classes or booking another venue for an extra day, which has been great.’

David says there is no limit to the number of classes a franchisee can organise, ‘And the really satisfying thing is that some students are already coming back for their third or fourth course. This shows how much people value their classes, and the relationships and connections that they make. During lockdown, we stayed in touch with all students, tutors and franchisees, offered free online classes and kept those connections going. As the curriculum changes every three months, people always have something new to learn – and, with the right numbers, a franchisee can make back their investment inside a year.’

‘For some people, this could be a stand-alone business; for others, a perfect second income that offers a substantial earnings boost for your family.’

Seasons has areas available throughout most of New Zealand. ‘We’re ready to appoint franchisees in Auckland, Christchurch and Wellington right now, with more areas to follow,’ David says. ‘The investment is $57,000 +gst, which ensures your exclusive operating area.’

Easy to operate

Bring your accountant

David and his wife Moira are the New Zealand master franchisees for Seasons Art Class. A proven franchise in the UK for over 10 years with over 150 branches, Seasons is a step-by-step art class that provides a place for students to discover themselves, learn techniques in a range of media and develop their skills in a sociable, relaxed setting.

‘Seasons Art Class is an easy business to operate part-time if you are well organised and enjoy people,’ David says. ‘Franchisees dedicate one day a week to be present and engaged in their class, with a few hours of business administration at home. They employ a qualified art tutor to run the class, and act as a classroom assistant themselves.

‘The tutors are sourced for them by Seasons: we supply comprehensive curricula four times per year, provide all the marketing material and guidelines, and look after everything from stock, advertising and recruitment to venue and training.’

That marketing is very effective. ‘We launched in New Zealand in April 2019 and hit the ground running, then we had a bit of a lull in February so we tested a social media marketing campaign they’ve perfected in the UK and bookings went through the roof.’

Fast growth ‘We originally told new franchisees when they started that they could expect a certain volume within 18-24 months. Well, two who started earlier this year have reached those volumes in just 6 months, and the remainder are showing a similar trend. Just about all our franchisees are franchise.co.nz – PUTTING PEOPLE IN BUSINESS

So what sort of people make good Seasons Art Class franchisees?

‘It’s good to have a delight in bringing people together and an interest in art, but you don’t need to be an artist yourself,’ David promises. ‘If you want a part-time business, are facing redundancy or are about to retire, this can be an excellent opportunity which offers you a genuine income and the ability to grow. Yes, it’s a lifestyle business, but in the right hands it can reward you with an executive-level income.

‘For only one day a week, an achievable profit of $45,000 or more is an excellent reward – and if you have the ambition to run additional classes, extra days or venues then it gets even better. All you need is a bit more time and energy.

‘We now say to potential franchisees, “Bring your accountant to the meeting” because the figures looked so good that people were under the impression we were hiding something! I have to say, those people who actually did bring Advertiser Info their accountant have all joined Seasons Art Franchise NZ Ltd the franchise,’ he laughs. www.perfectparttimebusiness.com ‘After only just over a year in New Zealand, territories are going fast. Call me to find out more – and don’t forget to bring your accountant!’

Contact David Craggs P 0-9-636 0099 M 021 293 5652 david@seasonsartclass.co.nz

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Opportunity: Home & Building

SMALL IS BEAUTIFUL

Dream Doors Nelson proves opportunities are everywhere

W

hat downturn? ‘We have never been so busy,’ says Dream Doors franchisee Morgan Tomlin. ‘We had always been on track for big growth this year and the momentum has continued. If anything, lockdown really helped us because the franchise got together every week via Zoom and tweaked our marketing and Franchise Management System processes to be even more effective. With people spending up on home renovation right now, enquiries are pouring into Dream Doors at an even greater rate.’

Dream Doors specialises in kitchen refurbishment, plus facelifts in laundries, bathroom vanities and wardrobes. ‘Why should a kitchen upgrade mean replacing perfectly good cabinets with expensive new ones?’ asks franchisor Derek Lilly. ‘Generally, it’s only the doors, drawer fronts or work surfaces that are worn out, and by replacing those you can get a brand-new kitchen for a fraction of the cost.’

Morgan and Karina Tomlin smallest Dream Doors region per capita in Australasia – into a powerhouse of drive and innovation. ‘The franchise provides great support through award-winning systems and monthly mentoring from Derek and the MD, Adrian Kay,’ says Morgan. ‘Yes, it has been a steep learning curve, but we’ve applied the grit and banked the experiences for the future. The most important thing is listening to your clients, understanding their desires, then using your skills, contacts and systems to deliver a result that exceeds their expectations.’

And with Dream Doors Nelson having just opened a new showroom, business is set to go on growing as Karina comes on board. ‘For the last five years I’ve been looking after our two small children,’ she explains. ‘The youngest will be joining his sister at school shortly, so I can join Morgan full-time.’

Have you got grit?

A happy accident Morgan is an ex-engineer and primary school teacher, while wife Karina worked at Christchurch airport as a property manager. The couple came to Dream Doors via a lucky accident. ‘We designed and built our “forever” home, but when we had to sell after just 18 months, we felt slightly cheated of our dream kitchen. The next home we bought had a fine kitchen layout, but we didn’t like the design or colours. Seeking something fresher, we happened upon Dream Doors and realised we had found a business opportunity we could thrive in. With our combined experience, we had every confidence we could make a success of it – and we have!’

Four years on, the Tomlins have turned their Nelson franchise – the

‘Morgan and Karina are a great example of hard-working business operators who have used the Dream Doors system to build a hugely successful business,’ says Derek. ‘If you think you could do the same, call me – we have opportunities in many parts of the country (plus Australia) from just $75,000. You don’t need building experience – you just need grit!’

Advertiser Info

Dream Doors (NZ) Ltd www.dreamdoors.co.nz/franchise Contact Derek Lilly P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

Rebirth brings success to buffet restaurant

VALENTINES Valentines rebirth began a few years ago and people are rekindling their love for the brand. There are so many tales of childhood memories, family gatherings and birthday parties at Valentines. They are treasured experiences for Kiwis and we are bringing those days back.

Creating the right combination of people, product and place, we are proving that Valentines can attract the new generation, too.

Our mantra is good food, great ambiance and friendly service, says Valentines’ Compliance Manager, Cathie Timms.

We are looking for people dedicated to building a brand that will benefit us all. If you have that drive, come and talk to us!

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ADVERTISER INFO

Our model ensures there’s something for everyone, while delivering a sustainable and profitable return for franchisees.

Valentines is planning to open a restaurant in every major city VALENTINES in New Zealand. www.valentines.co.nz CONTACT: Ravi Lal P 09-921 4032 M 021 522 720 ravi@valentines.co.nz

FOR SALE E S I H C N A FR

EI

WHANGAR

eet 31 Herekino Str

THIS IS A PROVEN SUCCESSFUL FRANCHISE THAT HAS BEEN AWARDED FOR SPECIAL OUTSTANDING ACHIEVEMENT IN THE GROUP Saddlery Warehouse Franchise advantages: 1. Proven resilience to market downturns.

2. High net operating profit results compared to retail averages.

3. Strong Franchisor Support including marketing and media p plans and training.

4. Exclusive brands to create market advantages.

5. Substantial buying power.

6. Progressive branding and online presence.

Interested applicants should apply to the CEO of the Franchisor on warrenb@saddles.co.nz and meet the following initial criteria: Ability to fund capital requirement est $160,000 plus stock at valuation circa $200–220,000 Equestrian experience if planning to manage the store day to day Provide suitable business references and operate in a dynamic team environment

www.saddlerywarehouse.co.nz Franchise New Zealand

Spring 2020

Year 29 Issue 03

Franchise Development

Wise franchise buyers take specialist advice from Franchise Accountants

GET OFF TO the right start Mike Taylor: ‘Anyone who buys a business without talking to an accountant first needs their head examined’

A

fter 30 years in the finance industry and with an MBA to his name, you might think Mike Taylor didn’t need an accountant’s advice when he looked at buying a franchise – but Mike disagrees.

‘If you buy a business without talking to an accountant first, you need your head examined,’ he says bluntly. ‘You need to know what you’re paying for, whether the price is over the odds, and what the most taxefficient structure will be to suit your own personal circumstances – let alone whether the business can be profitable or not!

‘I was with ANZ for 25 years, then 10 years with a finance company before being made redundant after the GFC, and I still went to a specialist accountant for help before buying my Open2View franchise. 10 years later, I own three areas in Auckland, have 10 photographers working for me, and I’m still working with Philip Morrison at Franchise Accountants to help me keep my business on track.

‘Franchise Accountants are specialists. They knew a bit about Open2View before I bought my first franchise, and took a lot of interest to get to know my business inside out. That was crucial to my success.

They put me on to the Xero online accounting platform from day one, which has saved a lot of time – doing my GST return takes me about five minutes – and when you send them information, they turn it around quickly so that you can actually do something with it.

‘Back in my banking days, I remember you would see Financial Year End information from clients in September or December, if you were lucky – far too late to spot any trends and do anything about them. Given the speed of change these days, having up-to-date information is vital.’

And Mike offers an unusual compliment. ‘Philip isn’t like a normal accountant – he’s an advisor. While the Franchise Accountants team handle the bookwork, Philip will sit down and chat, explain what you are looking at and what it means for your business with a real understanding of the issues. That’s invaluable for people with no business or finance background, which is why I have no hesitation recommending him to anyone buying or running a franchise.’

Reduce risk, increase success

Philip Morrison founded Franchise Accountants 10 years ago, and the company has since worked with over 1000 franchisees and evaluated over 250 different franchise brands all over New Zealand. Franchise Accountants is also five-times winner of the Service Provider of the Year title at the Westpac New Zealand Franchise Awards.

Philip Morrison

‘Not all franchise opportunities are created equal, and every buyer has

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

their own individual circumstances, so it pays to take professional advice right at the beginning,’ warns Philip. ‘You’re going to need an accountant when you do your tax returns, anyway, so get them on board before you buy to reduce the risk and give yourself every possible chance of success.’

Make a wise decision Another client currently working with Franchise Accountants to evaluate a new opportunity is Kimberley. She and her husband Simon have already owned one franchise, in the education sector, for three years, but now they are looking at moving into the food business by buying an existing franchised outlet. ‘It’s a big step up,’ Kimberley says. ‘It’s a much larger investment and requires a lot more day-to-day management, so we wanted to take advice from someone who really understood the franchise model and could compare this particular outlet to others in the same system.

‘It’s a big decision for us and although a broker will tell you lots of details and you form your own gut feel, we thought it was vital to get independent advice. Franchise Accountants came highly recommended as the specialists.

‘It’s like buying a house – the more you find out, the more you can see yourself doing this and you get emotionally invested in the purchase.

You need an unbiased, professional pair of eyes to look at the figures and see what’s really there. And it’s not just about the purchase price, or the profitability, or the assets – you also need someone to consider your own financial profile, the risk factors and the practical side of how to set things up and manage them.

‘We talked to Franchise Accountants and they asked us some very good questions, then produced a detailed report on the business we are looking at. That was followed by a 90-minute chat with Philip via Zoom, so that we could chat through things, ask questions, get comfortable with the numbers.’

Having run one business already, Kimberley says, ‘It would be easy to think, “Here’s what the business is currently doing, I could grow it, I could make $x more profit.” But Philip is very good at saying, “Look at the numbers in front of you, that’s what you are paying for,” and exploring the costs and implications. He prevents you getting carried away.’

At the time of writing, Kimberley and Simon hadn’t made their final decision about the new business, but they were certain of one thing – they’d recommend Franchise Accountants to anyone. ‘They are reassuring, professional and very approachable.

They’re great!’

Advertiser Info

Franchise Accountants www.franchiseaccountants.co.nz Contact Philip Morrison P 0800 555 80 20 M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

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news

UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine.

To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s a summary of some recent stories – read the full articles on the site.

Economic outlook not so gloomy A few months ago, the outlook for the New Zealand economy was extremely uncertain. ‘Today,’ says Westpac Chief Economist Dominick Stephens, ‘there is substantial evidence that the economy has fared better than even our forecasts (and we were at the less pessimistic end of the range).’ Writing in the latest Westpac Quarterly Economic Overview, he explains that part of that was due to the drop down to Alert Level 1 much sooner than expected, and the subsequent 102 days without community spread of Covid-19. But the more crucial factor was that the economy bounced back much more readily than anyone predicted once the alert level was lowered.

The economy’s rebound out of lockdown is apparent across a wide range of indicators, says the Overview. ‘Electricity demand rose swiftly as the restrictions were eased and businesses were able to reopen. By July, the first full month at Alert Level 1, spending on credit and debit cards had risen strongly and was higher than at the same time a year ago. Registrations of both cars and commercial vehicles were almost back to pre-lockdown levels. Consents for new home builds were also close to previous levels.

And the PMI surveys for both the manufacturing and services sectors have risen to levels consistent with strong growth.

FRANCHISORS HELP AS COST OF DELIVERY BITES INTO FOOD MARGINS

With many hospitality businesses suffering as distancing measures continue and alert levels fluctuate, the cost of delivery via services such as Uber Eats only adds to their problems. Uber Eats charges a restaurant or café up to 35 percent of the GST-inclusive price to deliver their food, and the restaurant cannot raise ‘Initially, it wasn’t clear to what extent prices to cover the charge. This has a significant effect upon profitability. the bounce in consumer spending reflected pent-up demand during the Recognising this, some franchisors are lockdown. But the length of time that helping franchisees through fee relief. spending has held up at these levels The Coffee Club has been providing its argues against this. A closer look at Auckland franchisees with a straight the card spending data shows that $5 rebate per delivery order, to help there was indeed a burst of activity offset the cost of using delivery in areas such as homewares and services. The rebate is offset against clothing, but even after this surge any franchise fee invoice for the week, had run its course, spending in these and has so far been made on over categories has held up.

2,700 orders.

‘Elsewhere, spending has either held steady or is yet to return to its pre-Covid levels. The areas that have seen the weakest recovery in spending are those that are affected by the loss of international tourism, such as transport, accommodation and recreational activities. In contrast, those areas that are largely driven by domestic demand are operating much closer to normal levels.

‘To be clear, much of the economic pain still lies ahead of us. Those sectors that are connected to international travel and tourism have taken a severe hit, and recent developments in the pandemic suggest that New Zealand’s borders will remain closed for even longer than previously thought. We expect that by the end of this year GDP will remain around 3% below its pre-Covid level.’

‘It’s simply in recognition of the fact that on Level 3, Uber Eats is making

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owed $80,000. Labour inspectors forced him to pay out $30,000 to several more.

Now three long serving former employees have told Stuff they were paid as little as $7 an hour while working for him, then sacked when they complained. Between them, they claim they are owed more than $630,000 in unpaid wages and annual leave. Workers’ advocate

‘Of course, we don’t charge franchise fee on the Uber Eats portion/ commission of the sale to begin with.

That’s pretty standard, although I believe there are some franchisors who do still charge their franchise fee on the gross sale. Personally, I think that’s terrible when the franchisee is not even receiving the 30-35 percent of the sale that goes to Uber Eats to begin with.’

Private company invests in Caci franchisor

Direct Capital is partnering with the family-owned Caci business as a shareholder to drive an ambitious growth strategy for its franchised chain of skin treatment and appearance medicine clinics. Co-founder David Smith said, ‘This is very exciting: to remain the market leaders we want to accelerate our growth and to do that we need access to additional capital. However, this is also highly personal for us, so we took our time to find the right partner, and one who shares our values.

‘We’ve found that in Direct Capital, who are a New Zealand firm that invests in private companies for the long-term and brings a wealth of experience in private company investment that will allow us to develop and grow.’

Direct Capital’s Director Gavin Lonergan said, ‘Caci appealed to us as a really trusted brand that is loved by its customers and is well-known all over the country. We’re committed to investing in high quality, growth-focused New Zealand businesses that lead their sector and we are looking forward to partnering with Caci as it continues to grow and thrive.’

FRANCHISEE ‘PERHAPS NZ’S WORST EMPLOYER’ A recent headline on the Stuff website asked ‘Is this NZ’s worst employer?’ The article was one of a series about liquor store owner Ravinder Kumar Arora, who is a multiple franchisee of the Australian-owned Bottle-O chain.

Arora’s businesses have reportedly failed 19 Labour Inspectorate investigations in the past six years.

He settled confidentially with one employee who claimed he was

up a significantly higher percentage of sales than usual,’ says Brad Jacobs, director of The Coffee Club NZ. ‘With the tighter margin on Uber Eats sales, and no usual in-store sales to balance this out, it can become an issue for the franchisees’ COG (Cost of Goods) figures quite quickly.’

Sunny Sehgal, of the Migrant Workers Network, says, ‘He is one of the worst employers we have ever faced.’ Arora denies those claims.

The most recent article in the series suggests that Bottle-O has stripped Arora of his franchises after the outcry about his employment practices but some stores appear to have retained their branding.

Bottle-O, which has 94 franchises

nationwide, has previously made a written statement saying that the company was awaiting the outcome of the latest investigations into Arora, who had told them the allegations against him were wrong.

Bottle-O said the company would do ‘a full audit’ of its retailers and ‘work with them to ensure continued compliance with the appropriate labour laws and awards’.

Arora and his wife Anuradha are reportedly applying for a full licence

Franchise New Zealand

Spring 2020

Year 29 Issue 03

www.facebook.com/FranchiseNewZealand

www.twitter.com/FranchiseNZ

Burger King US urges diet change for farting cows Burger King has released an advertisement encouraging US farmers to change cow diets in order to reduce greenhouse gas emissions.

The controversial video ad features children in cowboy hats singing about the impact methane gas emitted due to cow flatulence has on global warming.

Burger King claims adding lemongrass to cow diets could ease digestion and dramatically reduce methane emissions, but farm leaders say the ad is ‘condescending and hypocritical’. Some scientists also criticised Burger King’s message and its focus on cow flatulence, with one quoted as saying that nearly all enteric methane from cattle is from belching. ‘Suggesting otherwise turns this serious climate topic into a joke.’ The advert has already been watched over 3 million times on YouTube.

‘Simply not fair’ - franchise sector renews calls for action on rents

The Franchise Association has renewed calls for action to force landlords to negotiate on rents, saying that some very successful long-term businesses are facing bankruptcy owing to the actions of a few landlords who are not prepared to make allowances for cashflow damage caused

In Brief

• AUT Law School is offering a paper in franchise law as part of its 2020 LLB syllabus. This is believed to be the first time that a full franchise law course has been offered in New Zealand as part of a LLB degree. It will be taught by Adjunct Professor of Law Stewart Germann.

• Pita Pit has begun experimenting with ‘virtual restaurants’ under a separate brand which use existing kitchen capacity in franchisees’ stores but only deliver via Uber Eats. ‘Global trends have proven that virtual restaurants are now crucial for many businesses’ survival,’ says Pita Pit director Duane Dalton.

for a former Bottle-O store in Addington, Christchurch, despite community opposition. The licence is under the name The Liquor Store, and photographs of the green and white signage suggest similarities to the familiar Bottle-O logo.

The Labour Inspectorate announced several years ago that it would be targeting franchises where there were suspicions of employment abuses. While many of the resulting cases related to the

by lockdown. Kathryn Ryan of RNZ’s Nine to Noon featured the issue in a long segment with Robyn Pickerill of FANZ and two franchisors raising the question, ‘If well-supported franchisees are having such issues, how much harder must it be for independent business owners?’

P F

NZ’s Award Winning Franchise Law Team

Stewart Germann

Khushbu Sundarji

Principal

Senior Associate

C

1

2

• New Zealand-listed Restaurant Brands has bought 69 KFC and Taco Bell stores in the United States to add to its overseas operations in Australia and Hawaii.

Restaurant Brands is the master licensee for the KFC, Pizza Hut, Taco Bell and Carl’s Jr. brands in New Zealand. The company was partly taken over by a Mexican-based investor last year.

• Pizza operator Domino’s has experienced a 20 percent growth in annual profit arising from a surge in demand for home delivery during the global pandemic. Revenue across the chain’s operators in Australia, New Zealand and abroad grew 32.7% to $1.9 billion compared to the previous year.

widespread confusion over holiday pay and were without malice, there have been several cases where immigrant workers have been preyed upon by members of their own communities. Some franchises are now engaging with the Indian Workers and Migrant Workers Associations to help identify such issues. The Franchise Association (FANZ) has also worked with the MBIE to help franchisors educate their franchisees. Bottle-O is not a member of FANZ.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

•Specialist franchise skills •Experienced business lawyers •NZ and international reputation •A proven track record •Outstanding references

09 308 9925 www.germann.co.nz 17

Opportunity: Auto Services

SECURE FUTURE Touch Up Guys franchisees enjoy stability in uncertain times

S

tability. Income. Security. ‘Those are the biggest things people look for when buying a business, and everything has changed so fast this year that people are understandably worried about their future,’ says Martin Smith. ‘Online shopping and services have damaged a lot of businesses, while anything premises-based is at risk from lockdowns and landlords.’

But one of the industries to benefit unexpectedly has been car sales.

‘Because people haven’t been spending on overseas travel, many of them have been upgrading their cars instead,’ says Martin. ‘As a result, the car yards have been really busy – and that’s meant our franchisees have been flat out, too.’

Martin is the NZ master franchisee for Touch Up Guys, a mobile business that repairs vehicles by removing bumper scuffs, stone chips, scratches and other damage. Franchisees service both trade clients (such as car yards and fleet operators) and private customers.

‘History shows that this is a business which performs well no matter what the economy is doing,’ says Martin. ‘Any vehicle – car, truck or boat – is a big investment and it pays to look after it. The services our franchisees provide can’t be delivered over the internet, and because they are homebased and mobile there are no expensive premises. The vans are mobile workshops and carry all the equipment they need, including sophisticated colour-matching technology.’

A business for life Another measure of the security the franchise offers is the length of time franchisees keep their businesses.

‘A survey showed that the normal length of time franchisees spend in the same business in New Zealand is around 8 years,’ says Martin.

‘Well, our average is probably double that, and several of our franchisees have been with us for over 20 years. That says a lot for just how solid the opportunity is.

‘In fact, some of the guys are looking at retiring soon, which means that some well-established businesses could be available, as well as new opportunities.’

A complete Touch Up Guys package costs between $88,000 and $120,000 +gst depending on van leasing options. ‘This includes an exclusive territory, all the equipment you need, and full training,’ Martin says.

No experience necessary Martin says, ‘Touch Up Guys franchisees don’t need previous experience in repairs – just an eye for colour, attention to detail and the ability to chat to people and sell their services. Our specialised equipment makes it straightforward and efficient.

‘We are looking for men and women who want to achieve success through high quality work and excellent customer service. In return, we offer you high earning potential, low overheads, full training, ongoing backup and support, and real job satisfaction – for the long term! Call me now to find out more.’

Advertiser Info

Touch Up Guys www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Join our friendly, forward looking team New Zealand is simply brimming with vehicles and they each need to look 110% when it comes to selling them!

We are experts in quality repairs with professional training, highly polished systems and the latest in technology – making your work efficient and satisfying.

We've been operating for over 25 years with our franchisees offering a wide range of services and enjoying excellent returns.

This is a great time to join our franchise with new energetic franchisees required across New Zealand.

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Call Martin today to discuss the opportunities in your area 021 721 430

18

Franchise New Zealand

Spring 2020

Year 29 Issue 03

SAFE HANDS I

n the UK, between 5 and 8 people per million die in workplace incidents each year. In Australia, the figure is 15 deaths per million.

In New Zealand, says Worksafe, the figure is a horrifying 26 deaths per million – and it’s not because New Zealand has higher risk industries than others.

‘Each of those deaths is a worker who won’t be going home to their family ever again,’ says Treena Myers. ‘And when you add in many times that number in injuries, and time off work caused by workplace accidents, the social and economic cost of poor workplace practices in New Zealand is enormous. It’s an area where ASWEFA franchisees can make a real difference.

‘No matter your age, if you get on well with people and want a nonphysical role where your years of workplace experience can really make a difference, we want to hear from you.’

Train to be a trainer Treena and her husband Henry are founders of ASWEFA, which stands for A Safe Working Environment For All. ‘We work with companies of all sizes around the country to train their equipment operators in the classroom, in the workplace and online,’ Treena explains. ‘Our courses cover forklift operation and licensing; equipment with wheels, tracks and rollers; transporting dangerous goods; and the use of elevated work platforms.

If you have years of workplace experience, like people and want a non-physical role, talk to ASWEFA

happen, one of the first questions the investigators will ask is, “Has the operator been trained in the use of this machine?” Companies know that, which means we have a large range of clients across all sorts of industries, including national contracts and local operators.

‘Through the NZQA Unit Standard system, our courses also enable trainees to earn extra Level 3 credits, which give schoolkids a real head start when it comes to achieving the National Certificate. There’s a lot more emphasis on practical skills these days, and of course government contracts can provide an additional level of security for franchisees.’

Safe and secure business This range of clients means that ASWEFA can offer franchisees a safe and secure business opportunity. ‘Our in-house Customer Support Centre takes care of bookings and handles credit control, helping to ensure payment to franchisees,’ says Treena. ‘It also has the expertise to advise customers about different equipment and licences, and refresher course notifications, which is a big help to our trainees and customers.

‘The Customer Support Centre is also a big help to our franchisees, taking away a lot of the hassle of administration, providing professional sales and admin support and helping to generate repeat business. As a result, franchisees can make a very good income while enjoying a wellbalanced lifestyle.’

‘Our franchisees don’t have to be operators themselves, but will ideally have some experience in workplaces which use this type of equipment.

We train them to be trainers themselves, including a three-month national programme leading to a certificate in adult education. They also learn to use ASWEFA’s own programmes and systems, then we provide full support as they get established in their own area. There’s a sales person to help them build the business, and a shadow instructor to help ensure standards are met as they get comfortable leading classes.

And Treena points out another advantage. ‘Unlike, say, a cleaning business, it’s time-consuming and costly to set up as a trainer, which deters competitors. ASWEFA brings many years of experience, wellplanned programmes and systems, and a well-established reputation to your business.’

‘And while they are learning we provide a guaranteed income of $5,000 a month for the first six months. Once fully trained and established, we would expect them to earn considerably more than that.’

With two Auckland branches already established, ASWEFA is looking for franchisees with good people skills to open new centres and deliver training in city centres and other industrial areas around the country.

Many existing clients operate national businesses so franchisees will find a ready demand wherever they go.

Not an optional extra As Treena says, health and safety training is not an optional extra for companies these days. ‘The law requires that staff must be trained and competent, and legislation increasingly makes directors and managers responsible for that. If an accident does

Treena Myers: ‘You can make a difference’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Turn your experience into a rewarding business

The investment is around $70,000 +gst, with an additional $50,000 +gst required for training and certification, if needed. ‘If you already have all the necessary qualifications, you could get started from around $90,000 +gst,’ Treena suggests. ‘Remember, $30,000 of this is returnable as guaranteed income in your first six months.

‘By joining ASWEFA you can take your skills and experience and turn them into a rewarding income and a rewarding outcome – teaching people to stay safe and, ultimately, to save lives. If you have the skills and personality we’re looking for, we’d love to tell you more. Call us!’

Advertiser Info

ASWEFA www.aswefa.co.nz Contact Treena Myers P 0800 279332 M 021 211 9446 treena@aswefa.co.nz

19

Opportunity: Business & Commercial

IT’S ABOUT ATTITUDE

Paramount Services offers a solid and secure opportunity for all Bernie Campbell

B

aby boomer Bernie Campbell has never shied away from hard work.

When the Wellington Paramount Services franchise became available in 2018, she reckoned she had what it took to make a proper go of it.

At age 60, Bernie was ready to prove that she was still young enough to take up a challenge, seeing the business as her ticket to a successful retirement when the time came. Now, she says, ‘It was the best thing I ever did.’

Gail joined Paramount Services almost five years ago, bringing with her a background in the cleaning industry and in customer service.

‘I’m a “people person” and I love the personal contact that comes with my role as customer relationship manager (CRM). There’s a real family atmosphere within the franchise, with everyone helping each other succeed. At the same time, it’s all backed up by strong systems designed to make life easier for franchisees.

Taking over a business which already had a cleaning team of 15 people, Bernie has been joined by her former colleague Fiona and husband Peter as fellow shareholders. Fiona supervises the team, while Peter will be on board full-time from Christmas. ‘Our team understand the importance of consistently meeting our high standards, and knowing they are performing well gives me the most cause for satisfaction.’

‘Our point of difference is our people. Our franchisees are empowered to employ staff and grow their business. We encourage them to succeed, to look for constant service improvements and to work smarter, not harder.

Above all, we want them to be happy!’

Well-established

Being at the coalface, Gail knows the impact of Covid-19 on the business better than most. ‘Although there was an initial downturn during the lockdown – which was largely offset by the Government wage subsidy – business has since more or less returned to normal, and sales are actually on the increase,’ she says with satisfaction.

Paramount has provided commercial cleaning services to businesses, councils and government agencies for 40 years. Its 2,000 clients around the country are serviced by a network of franchisees, some of whom are owner-operators while others, like Bernie, manage larger teams.

The franchise offers both full-time opportunities and part-time ones, which allow franchisees to start smaller and grow to the size they want.

Investment starts from $15,600 +gst and full training is provided.

For anyone concerned about the security of starting a new business in uncertain times, Paramount provides a turnover guarantee for 24 months.

In addition, they bill the clients and collect the money, guaranteeing that franchisees will get paid each month. It’s a well-established business model that has seen the company named New Zealand’s Supreme Franchise System of the Year a remarkable three times in the last 12 years.

Making life easier for franchisees Bernie knew how successful Paramount franchisees could be from her previous role as the company’s head of operations. ‘I literally worked my way up from the bottom, which gave me a lot of inside knowledge,’ she smiles. ‘I also had experience in health and safety, QA (Quality Assurance), customer relations and staff training, so becoming a franchisee wasn’t daunting at all for me. But even if you start from scratch, Paramount has such good training and systems at all levels that making the change to self-employment can be surprisingly straightforward – I’ve seen lots of people do it.’

When Bernie needs advice herself, her ‘go-to’ person at Paramount’s local franchise support team is Gail Brown.

Pandemic’s silver lining

In fact, Covid-19 means that franchisees are in more demand than ever.

Galvin Bartlett, Paramount’s founder, says that there’s nothing like a pandemic to focus client attention on hygiene and cleanliness, and Paramount is at the forefront of things like new misting technology to fight pathogens.

‘We also expect to see a change of business model from sanitising at night to a regular schedule during the day, particularly at cinemas, banks and shopping centres. In addition, many places will move from a once-aweek clean to a daily one. That’s going to mean more work, so we’ll need more franchisees all over the country.

‘That’s good news for anyone looking for a solid and secure business in a world plagued with redundancies, relocations and the forced rethinking of retirement plans.’

A stand-out opportunity Bernie Campbell says business is humming and she is already planning her next phase of expansion. ‘We’ve exceeded our expectations over the past 18 months, despite Covid-19, and there’s plenty more to come for anyone prepared to take up the challenge.

‘I have to say that to get the maximum success and satisfaction from a Paramount franchise, you do need a strong work ethic – I’ve seen that time and time again. Put in the hard yards to keep clients satisfied and their sites running smoothly, and it will pay off.

I learned that from Galvin and the Paramount management team when I first joined, and that same high calibre of guidance and advice is still available to new franchisees coming on board.

‘If you have the attitude, determination and the work ethic to take a great opportunity and run with it, don’t hesitate – Paramount is a stand-out opportunity.’

20

Franchise New Zealand

Advertiser Info

Paramount Services www.paraserve.com Contact Dan Totty P 0-9-376 7850 M 021 925 504 dtotty@paraserve.com

Spring 2020

Year 29 Issue 03

www.paraserve.co.nz/cleaning-franchiseopportunities-nz

hyperlink test.indd 1

28/08/20 9:26 AM

Buying a Franchise: Financial Matters

doing business in THE NEW NORMAL Mike Haigh of Westpac on funding and doing business in uncertain times

B

usinesses of all shapes and sizes, across every industry, are still adjusting to the ‘new normal’ in the face of the Covid-19 pandemic.

No-one knows if there is more to come or when the world will return to previous levels of economic activity, but, as always, uncertainty presents both challenges and opportunities.

Here are a few thoughts to help franchisors, franchisees and franchise buyers navigate through these interesting times.

Are the banks still lending?

Interest rates are at record lows – but are the banks still lending? The answer is ‘yes’. However, they are more cautious, and more willing to lend to some industries than others. Buying a franchise business can actually improve your chances of getting lending approved, especially if you are buying into a recognised brand with a history of viability throughout the economic cycles.

One thing is for sure: it is more important than ever to find a bank that understands you, your proposed business, and your future plans.

Choosing a bank that has a strong understanding of the franchise model can significantly improve the chances of getting a loan approved.

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The unemployment opportunity After many years of low unemployment, the impact of closed borders on certain industries means that there are more people looking for both employment and business opportunities. For example, there are a lot of well-trained people from the airline and tourism industry who have transferable skills.

A franchise can offer an excellent opportunity to go into business for yourself for the first time, offering training, support and systems in areas where you may not be confident and enabling you to put your efforts into a business model that has been proven to work.

Rising unemployment also means that there will be a much higher number of people applying for jobs, and a higher quality of candidates.

If your franchise employs staff, this is good news – the lack of good candidates has held back the growth of many businesses over the last few years.

Business location People increasingly working from home has meant a sharp increase in commercial growth in the suburbs and regions. Some suburban

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• Affordable, accredited nationwide franchise • Group buying power • Simple business model • Full/ongoing training • Fresh, new branding • Comprehensive marketing support • Integrated point-of-sale • Low wastage operation • Jesters is more than just a pie shop! All new stores are equipped with a pie van, Kindo school fundraising and VIPie loyalty programmes, and catering solutions W E ’ R E L O O K I N G for passionate franchise partners to bring our ‘pies to the people’! For further information email mike@number8rg.co.nz

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22

Franchise New Zealand

Spring 2020

Year 29 Issue 03

hospitality businesses have reported double digit growth. This shift in spending is on track to become the ‘new norm’ for many.

As the balance changes, more locations may be available to new businesses in key areas. Prospective tenants are in a strong position to negotiate better terms with landlords in the current market. Aspects such as contribution towards fit-out, reduced rental bonds, and no rent periods during the start-up phase, may all be on the table.

Cash is king Right now, cash is crucial to business survival. After the first lockdown, most business owners will know their income and expenses better than ever before. That’s great – being able to forecast accurately and understand when your shortfalls might arise, and how much they will be, can mean the difference between paying creditors on time or falling behind. Understanding your cash cycle can help you put in place the right working capital facility to get you through those quiet periods without having to keep going to the bank for help.

Some businesses actually have significant cash reserves right now.

How best to utilise this cash when interest rates are at an all-time low?

Keeping cash in an overdraft or revolving facility can be a good option to reduce interest charges whilst leaving the cash available for unforeseen events or further lockdowns.

To market or not to market When sales are slowing, focus inevitability shifts to cutting costs.

Reducing marketing spend may seem a sensible move but can prolong your return to pre-Covid-19 trading levels.

Marketing wisdom says that there are two times when it is essential to spend on marketing: i) when the business is growing, and ii) in a downturn. While the second point might seem counter-intuitive, marketing space can be cheaper when other businesses are not spending and there is a surplus of space available. Marketing in this environment indicates that you are still in business, conveys confidence and can be a good opportunity to get your brand better known.

AN EXCITING

FRANCHISE OPPORTUNITY GROUP HOME BUILDER

Having experienced recent growth, it’s time for us to share our successful business model.

Compass Homes is a Group Home building company and is looking to expand nationwide.

We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

Also, we have recently seen a lot of discounting and other newly-minted delivery strategies to try and help improve sales. This may seem like the right thing to do but it is important to check your numbers first. If there is not enough gross profit left to cover operating costs, this can mean the business is doing a lot of work with no benefit to the bottom line.

Contactless – cost versus benefit There has been a sharp increase in the use of contactless payment technology over the past few months. Many banks offered free contactless debit transactions for a period to their smaller SME customers; as a result, consumers have come to expect the speed and convenience of this payment option at their local café or restaurant.

Some merchants have indicated they will switch this technology off when their free period ends.

However, costs are starting to come down to support consumer demand.

Mastercard and Visa have recently lowered their interchange rates on contactless payments, which means that the rates on both Debit and Credit contactless payments have dropped significantly. Merchants on an Interchange Plus pricing model should get this benefit immediately – speak to your bank to learn more about switching to Interchange Plus or getting better rates on your contactless payments.

Get in touch While it is important to pay heed to the risks inherent in an economic downturn, keeping your finger on the pulse and ensuring you have About the Author the right financial advice could help Mike Haigh is a Franchise you to capitalise on some golden Manager for Westpac in opportunities.

Westpac Franchise Managers around New Zealand have been busy working with customers on both an individual and network basis. The availability of system-wide data can make franchised businesses a very attractive and supportive option.

Don’t hesitate to contact your local specialist franchise banker for assistance.

Auckland. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

23

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Opportunity: Business & Commercial

Take caretaking to the next level With industry-leading training and great local support, a Crest PropertyCare franchise is a rewarding business

J

orge Maturana is just loving being his own boss. The former chef enjoys the freedom of working for himself. ‘No two days are ever the same, and the job gives me such a lot of variety,’ he says happily.

Originally from Chile, Jorge has been in New Zealand for 14 years.

He’s always had a hankering to work for himself and through Crest PropertyCare he’s living out his dream.

Family time is important to the 40-year-old and being able to set his own hours is a big bonus, he says. ‘Before I joined Crest PropertyCare I was working 60 hours a week as a chef. It was tiring being on duty evenings and weekends. Now I can choose the hours I do and I just love being outside and the great feedback I get from my customers.’

Great variety of duties Jorge enjoys the feeling of a job well done. His cleaning duties can include window cleaning (using the eco-friendly Pure Water system) and exterior washing of commercial buildings. His set tasks may also involve basic garden maintenance, such as grass cutting and cleaning pathways and other handyman jobs, including minor repairs.

‘I like starting early and I wake up with a lot of energy and happy to begin work. The sun is shining and you feel really good,’ he says. ‘It’s really satisfying when you arrive at a customer’s site and you get to work on dirty windows. It doesn’t take long, the result is sparkling clean windows and the customer is extremely happy with the result.’

With plenty of scope to grow his business by taking on more customers, Jorge is excited about the future. ‘I know I have made a good investment and I can see it growing already in terms of the income.’

Julian Carnow: ‘Yep, this is for me!’

New-found freedom Being his own boss with a Crest PropertyCare business has also given Aucklander Julian Carnow a new-found freedom.

The 58-year-old spent most of his life in the building and construction industry in South Africa. He had a variety of jobs, working his way up to foreman and then project manager. After moving to New Zealand, he decided to find something that he could turn his hand to and really make his own. ‘I’ve got a few years before retirement and I thought I’d do something for myself,’ he says.

An advert for Crest PropertyCare franchises in Auckland caught his eye: ‘I went to an information night and listened to what was being offered.

I took my wife along to a second meeting and decided, “Yep, this is for me.”’

Julian’s customers include a school, a medical centre and large corporate company. It might be an old cliché, but no two days are ever quite the same. He could be carrying out repairs inside or working outdoors cutting back bushes and trimming trees but, whatever’s involved, the work gives him a feeling of ‘a job well done.’

At one school where he works, Julian has been given the additional responsibility of being the acting property manager. ‘I like the autonomy of the role, the decision-making and getting the work done to a high standard. That’s the satisfaction for me.’

Guaranteed payment Crest PropertyCare teams provide caretaking and maintenance services to building owners, looking after their grounds, gardens and doing simple property maintenance duties. The business is part of the nationwide commercial cleaning company CrestClean.

Established in 1996, CrestClean has more than 650 franchised businesses involving nearly 2000 personnel serving customers throughout New Zealand. ‘With Crest PropertyCare, franchisees enjoy being their own boss, but they also have the security of knowing they are being supported by a large company,’ says CrestClean Managing Director Grant McLauchlan.

Caretaking contracts are organised and administered by CrestClean.

Franchisees are paid twice per month by CrestClean for the contracted services that they have performed. CrestClean also prepares and files GST returns, prepares annual accounts and files a franchisee’s tax return to keep their business compliant.

‘Caretakers may have a trade background or be a person with handyman skills. The franchise would also be ideal for a tradesperson seeking a hands-on business that is not physically demanding,’ Grant adds.

Jorge Maturana: ‘I know I have made a good investment’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘For an investment of as little as $35,000 +gst, plus a suitable vehicle, you can buy a business that will give you a good return – and there’s always the potential to increase your turnover and build the business you want.

Contact us and find out more.’

Advertiser Info

Crest PropertyCare www.crestpropertycare.co.nz Contact Rene Mangnus P 0800 273 780 M 027 434 9934 rene@crestclean.co.nz

25

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Joining Trident Homes helps builder grow business ten-fold

‘Trident Homes has tried and tested systems for managing all these aspects, with exclusive software and specialised training for recruiting staff and bringing them up to speed. As Shaun has discovered – they work!’

Exceeding expectations Shaun joined Trident Homes in 2018 and rapidly expanded to complete 16 homes in his first year. ‘I was led in the right direction by the franchisors and I did everything I was supposed to do,’ he laughs. ‘It proved to me the value of a great brand coupled with a great system – by following the formula and getting on board a construction manager and sales staff all focused on their particular jobs, I was enabled to go out and grow the business.’

Symone and Shaun Hurley

S

haun Hurley is on track to be building 40 homes a year. That’s a dream come true for the Ashburton-based Trident Homes franchisee.

‘I could never have achieved that without a really good franchise system behind me,’ he says. ‘When I was an independent builder, my best effort as a sole trader was just 3 homes in the year. My advice is simple – if you want to stand out from the pack, join Trident Homes while you can.’

Shaun had several years’ experience as a sole trader in the Canterbury town but, as he put it, ‘I wanted something a bit different, so I decided to do a bit of research into franchising. I could see those involved in building franchises were achieving volumes beyond my wildest dreams.

It was clear they had big advantages in terms of national buying power, marketing and contracts, as well as a lot of support – things an independent just doesn’t get.

Growth has been so impressive for Shaun that he recently purchased the adjoining franchise area of Timaru. ‘In terms of numbers, there hasn’t been a goal I’ve not met,’ he smiles, ‘but even I’m impressed with how fast things have gone. This franchise well and truly exceeds my expectations. It has allowed me to be far more competitive than I ever could have previously. If you have some building experience, are willing to adapt, keep an open mind and learn from the franchise – it works!’

Neil concludes, ‘Trident Homes is keen to hear from anyone who has the skills and desire to succeed that Shaun has demonstrated. The franchise fee of $50,000 +gst gives Advertiser Info you access to our unique designs, training, support and systems that are Trident Homes both efficient and profitable. www.tridenthomes.nz ‘If you are a trade-qualified builder or an experienced business manager with industry experience, and you’re looking for an opportunity to go to the next level, contact us. We have franchise areas available in many parts of the country.’

Contact Neil Hawker M 0275 321 191 nhawker@tridenthomes.nz David Pickles M 021 330 732 dpickles@tridenthomes.nz

‘I investigated a few promising franchises and I immediately gelled with Trident. They were completely professional, absolutely transparent from the word go, and keen and enthusiastic to support me. We were on the same page – and that gave me confidence.’

Systems that work Trident Homes is a New Zealand-owned company with a relentless commitment to excellence. ‘We pride ourselves on building innovative modern homes with customers’ needs front of mind,’ says franchisor Neil Hawker. ‘There is so much to consider when building a new house, so Trident Homes makes the process easy.

‘Our affordable designs and custom-made house plans can be tailored to suit any family’s requirements and budget without sacrificing quality.

They are all flexible so if the client wants to bring in an architect, or do a design and build, or custom draw on a particular section – we can do it.

‘With many years of building experience behind us and a fully tradequalified workforce, our mission now is to improve the quality of the nation’s homes by recruiting more franchisees to cover the country. For small operators like Shaun used to be, life can be very hard: you have to organise the marketing, quoting jobs, design plans, contracts and admin, chase unpaid invoices – all while managing contractors and suppliers and the actual building.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

27

S Buying A Franchise: Money Matters

Imagine if you could…

Thinking of buying or starting a business? Simon Lord shares ten reasons why a franchise could be your best option

P

eople buy a business for all sorts of reasons: to take up a great opportunity; to be their own boss; to work with family or friends; to secure their future; because they’ve been made redundant; to move to a new area; to follow their passion; to buy a job; to create a new lifestyle.

Whatever the reason, one thing is certain: everyone wants their business to make money, not lose it – and that’s why choosing a franchise can make sense. Here are 10 good financial reasons for buying a franchise rather than an independent business.

1. Buying power

• • • •

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If you run an independent business in New Zealand, you’ll soon find that there are only a few suppliers of the products or services you need – and, as an individual customer, you don’t have much negotiating power with any of them. That applies whether you’re buying office equipment, insurance, flour or lawnmowers.

As part of a franchise, though, you’ll be part of a bigger group of tens or hundreds of franchisees, and you’ll have someone negotiating with the suppliers on your behalf. Buying power is not all about getting the lowest possible price: it’s also about terms, marketing assistance and many other factors. A wise franchisor mixes all these elements to get the best possible outcome for the franchisee. That should result in better prices, better service and less stress for you.

That applies to marketing, too – as an independent café, you’ll never be able to afford to advertise on television, but join Columbus Coffee and you’ll find your latest menu items on TV and all over social media. Which brings us to …

2. Brand value Julie Evans was already a hugely-experienced hairdresser when she moved from the UK to live in Christchurch. Despite that, she bought a Rodney Wayne franchise – why? ‘The Rodney Wayne brand had huge longevity and respect, and I knew I couldn’t build “brand Julie Evans” to match that. It was a huge plus back then and I believe it still is,’ says Julie, who is now CEO of the franchise.

The value of a brand is not just that it puts a well-known name above your door – although that certainly doesn’t hurt. A restaurant called McDonald’s is going to attract more customers from the moment it opens than one called ‘Fred’s Burgers’, for example. More importantly, it tells people what they can expect. If someone wants their home cleaned while they are out, they will have more confidence in a franchisee from V.I.P. or Green Acres than from someone they’ve never heard of. They know the franchisee will have been through security checks and have proper training and insurance before being allowed into their home, and know that they will have standards to maintain.

Cindy Buell of MRH, which owns the Mexicali Fresh and Burger Wisconsin franchises, puts it simply. ‘Joining a well-known brand enables you to ride the wave instead of trying to create the wave all by yourself.’

3. Bank finance

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28

For most people, buying or setting up a new business requires some sort of funding – and this is another area where buying a franchise can make things easy. Finance providers know that franchised businesses often involve lower risk than independent businesses in the same industry, and banks with specialist franchise divisions have a good understanding of the various different models.

‘A good franchised business involves known financial inputs, including costs and working capital requirements, and good systems to help franchisees control costs and manage business growth,’ says Daniel Cloete, National Franchising Manager for Westpac. ‘That means we can much more easily structure appropriate finance packages for franchises Franchise New Zealand

Spring 2020

Year 29 Issue 03

10 Financial Reasons To Buy A Franchise

than for independent businesses. Of course, franchisees need some form of security, too, but in many cases where the franchise is a wellproven model, we can also fund against the projected business income – even for a brand new location.’

Specialist franchise bankers also build up expertise in different brands.

That means they know what is realistic when it comes to buying a business and may be able to make suggestions based upon your own particular situation. It’s not just about the initial funding, either – having the right funding package in place from the start can make it easier as your business grows, requires new equipment or goes through seasonal variations.

4. Budgeting Good businesses don’t just happen. They take hard work and, if you want to be successful long-term, they also take planning. This is where buying a franchise can really pay off, because you aren’t on your own – you have the support of a franchise team who have probably been through this before with many other people.

‘Because they have a lot of data on how their business model works, a franchisor should be able to provide you with practical assistance in all sorts of areas,’ says accountant Scott Travis of Hayes Knight. ‘These include market data, feasibility studies, budgets, cashflow forecasts and funding applications. If your franchise requires premises, they’ll also have detailed information on lease and management costs and percentages that can form an essential part of evaluating any particular location.’

Brian Mooney, who was formerly general manager with a well-known food franchise, says this is particularly valuable. ‘For example, if the franchisor knows from other locations the percentage of people entering a mall who will buy your product, then they can estimate the turnover of a new outlet pretty accurately. Some locations are never going to be profitable, so good franchisors don’t allow franchisees to go there – and you (and they) don’t lose a whole load of money working it out. It’s more risky for independents because they don’t have access to all those numbers.’

5. Break-even One of the financial concepts that is particularly important to any new business owner is that of break-even – the point at which your business starts paying for itself. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

The first break-even point is reached when your franchise is generating enough revenue to pay all the costs in the business, including servicing any debt, except paying yourself. The second comes when it can pay all the costs in the business plus pay you a reasonable market salary appropriate to the position that you hold within your business and the industry that you are operating in.

Knowing these figures (and being able to manage the various sales and costs that go into them) is vital. After all, it might feel good to see $10,000 sales coming over the counter every week, but if your breakeven point is $12,000, you need to do something about it now – not at the end of the year when your accountant breaks the bad news to you.

The good news is that buying a franchise means you should not only be aware of your break-even points and have clear goals right from the start, but that you should reach them faster than you would in an independent business. After all, you’ll have all the benefits of the brand, buying power and efficient operating systems behind you to help you hit the ground running. Different types of businesses will have different break-even times, varying from a few weeks to six months or more, but if you know what you’re aiming for and how you are doing – and you have a franchisor helping you to understand what to do next – it reduces a lot of the stress for a new business owner.

6. Business systems Reaching break-even quickly is partly achieved by putting your effort into the things that work, rather than the things that don’t work – another advantage of a franchise, where others have been there before you. As Daniel Cloete mentioned above, good business systems are a massive part of franchising. A well-established franchise will have years of experience across many different outlets, and will have developed ways of doing things and ways of managing the business that are efficient, effective and, above all, profitable. It is these systems that you are paying to learn and use when you buy the franchise.

‘Mowing lawns or cleaning houses might seem pretty straightforward, but there’s an art to making money from it,’ says Estelle Logan of V.I.P. Home Services. ‘If it takes you all Saturday morning to do your housework or mow the lawns at home, could you run a profitable business from doing just 10 properties a week? But with the right systems, you could do 5 or 6 houses or 10-15 lawns a day. We show you how to quote the job to make a profit, what products to use and how to do a professional job every time.

29

S Buying A Franchise: Money Matters

‘We also show you how to avoid mistakes that will cost you time, money and business growth. If you use the wrong sprays, scratch tinted windows or ringbark trees because you aren’t experienced and don’t have the right knowledge, the cost of putting damage right can be huge.’

8. Back-up

7. Benchmarking

The good news is that while benchmarking might show you where you can improve your business – and ultimately your financial – performance, you don’t have to work out how to do it all by yourself.

In addition to the franchise system and specialists at the franchisor’s office, most franchises also have personnel who visit and communicate with franchisees on a regular basis to help franchisees maximise their profitability and local market share, and ensure they’re maintaining the standards of the franchise and the brand.

One of the biggest benefits of being a franchisee, as opposed to owning an independent business, is that you are part of a group using a common brand, products, services and systems to operate your businesses.

Although you might all be using the same system, you won’t all be getting the same results but, by sharing information, you can learn what the normal range is, what you’re doing well and where you have room for improvement. Even better, by learning from those doing better, you can find out how to make improvements in your own business.

This support can come in a number of ways. First, there’s the sharing of benchmarking information and analysis of your data to see where improvements can be made. Secondly, there’s identifying what needs to be done – training, marketing, equipment/system upgrades or whatever is required to achieve those improvements. Thirdly, there’s overall business planning and reviews to help keep you on track towards your medium and long-term goals.

In a food business, for example, you might compare not just margins on different products but the sales mix across the franchise. Who is doing the greatest volume of high price or high margin items, and how are they doing it? Who has the busiest breakfast or afternoon periods, and what are the drivers of that extra business? Can you do the same?

Who has the highest staff productivity – are they motivating their staff through incentive schemes, or training them in sales skills, or paying extra to attract and retain good people? What is the average level of wastage across the franchise, and how are the top performers controlling it better?

‘The role of the field manager is to show franchisees where and how to develop,’ as Scott Travis points out. ‘It’s easy for business owners to focus on working in the business rather than on it – to get stuck behind the counter serving customers rather than be out developing new ones.

Although staying in touch with your customers is essential, a franchisee who spends their time doing too much of the low-paid work won’t grow their business. Part of the role of the field manager is to encourage you to get out and grow.’

A good franchise will also help you manage better, too, with systems and software tailored to your particular business that minimise the time you need to put in to get timely, accurate information that helps you stay on top of things.

And the other good news about field support is that all of this personal advice and encouragement doesn’t cost you anything extra – you’re already paying for it in your franchise fees. (read more about the value of field visits at www.franchise.co.nz/article/2051)

A good franchise will have systems in place to measure all these factors and ways of sharing reliable and highly relevant information that you can benefit from.

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Franchises available throughout New Zealand | visit www.jimstestandtag.co.nz/franchises 30

Franchise New Zealand

Spring 2020

Year 29 Issue 03

9. Buddy bonding Of course, your franchisor, your field managers and your suppliers aren’t your only source of support and guidance – a franchise also offers you a network of like-minded peers who are having exactly the same experiences as you – your fellow franchisees.

They understand what it’s like to have a staff member not turn up for a busy shift after a late night out, or face a sudden rush of work, or have to put in extra hours to be able to take the time off for your child’s prizegiving. They understand the frustrations of suppliers missing deliveries and the joys of landing a big new client. They know this because they’ve been there themselves and have already found solutions or known who to call on for help. And they’re the people that you can call upon yourself and will sit up late with at the annual franchise conference sharing stories of things that went right, that went wrong, or made them feel like a total idiot!

Don’t underestimate the financial value of this buddy network, because these are the people you will learn most from about creating, growing and managing a successful business. They are in the same franchise, with the same brand, same systems, same services, but they’re not in competition with you – they’ll want you to succeed. Above all, you won’t feel isolated, as independent business owners sometimes do. As Estelle Logan says, ‘As a franchisee you can have peace of mind that you are not in business alone – there’s always someone you can turn to for advice and help when things get tough, as they inevitably do sometimes.’

10. Building an asset Finally, we come back to the point we made at the beginning: whatever their reason for buying a business, everyone wants to make money. The way that they make money from the business, however, may differ.

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Buying a franchise as a way of buying yourself a job is quite common, and there’s nothing wrong with that if it gives you the lifestyle, flexibility and control you seek. However, if you’re going to be investing your money, time and career in a business, there’s an element of risk so you should look for it to pay you rather more than you could get by doing the same thing working for someone else.

‘In a lot of small businesses, there’s no difference between a working owner’s salary and the profit the business makes – they’re effectively the same thing,’ explains Scott Travis. ‘At the end of the year, the amount of profit you make is dependent on the amount of salary you’ve taken.’ Other factors, such as choosing to run a flasher car than the business really merits or overseas trips which combine business and holiday, may also impact upon apparent profitability.

That’s why, when it comes to valuing a business for sale, accountants and business brokers do something called ‘normalising the accounts’ to work out the true profitability. ‘This means working out what profit is left at the end of the year after removing all non-business expenses and a fair salary at market rates for the hours the owner actually does in the business (including director’s responsibilities),’ explains Nick Stevens of Link Business Brokers.

‘This leaves us with a figure we call EBITDA: Earnings Before Interest, Tax, Depreciation and Amortisation. The value of the business is based on this figure and, depending on the industry and perceived risk, may be a multiple of twice to five times the value, although it is typically three to four times.’

So where do franchises sit on these measures? Well, as we’ve seen, wages and salary are interlinked, making it hard to judge return on investment. The rule of thumb is that the higher the risk, the higher return you would look for – but franchises are generally regarded as low risk (which is why the banks like them, as we saw in point 3).

This tends to mean returns are often at the conservative end of the spectrum until combined with other earnings. ‘On the other hand, the lower risk and the value of a being part of a well-known branded network often means a franchise is more attractive,’ says Philip Morrison of Franchise Accountants.

‘That makes it easier to sell at a higher multiple than you might achieve for an independent business.’

In fact, if you’ve taken advantage of all the ten points above, you’ve enjoyed the advantages of buying power, branding and bank finance deals; you’ve budgeted well and passed break-even quickly, you’ve used the business systems and benchmarking to maximise your profitability, enjoyed back-up and buddies and ended up building an asset which is worth selling.

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That’s why buying a franchise can make good financial sense. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

31

Legal News

PREPARE FOR THE FUTURE Katrina Hammon of Wynn Williams Lawyers on the changes facing franchisors

T

he way that franchisors need to manage their legal obligations is changing. Franchisors are being drawn into their franchisees’ employment issues; Covid-19 has revealed frictions in landlord and supply chain relationships; health and safety non-compliance is resulting in wider responsibilities.

‘That’s why we’ve developed tools such as a pre-contractual questionnaire to help both franchisors and franchise buyers make sensible, informed decisions. If you get that right, it reduces the risk for both parties and protects against the damage and division caused by recruiting the wrong people.

At the same time, there is expansion by acquisition, private equity firms are looking to diversify by investing in well-known brands, and successful franchises are crossing the Tasman in both directions.

‘And with all the regulation there, Australia is more litigious, more adversarial in some ways – New Zealand is less dispute-driven. If you don’t understand the differences, it’s easy to get things wrong going to the other country.’

‘It all means that franchisors need help to look after their networks, protect their franchisees and ensure they are on a firm footing for the future,’ says Katrina Hammon. ‘And that means having access to legal advice from people who don’t just understand franchising but are part of a larger firm with expertise in other areas and can deal with investors, like private equity firms.’

Katrina is a partner with Wynn Williams, which has over 100 staff in its Auckland and Christchurch offices. Katrina spent eight years working in Australia, specialising in franchise law, helping Australian franchisors expand at home and internationally, and eventually becoming in-house lawyer for Sumo Salad before returning to New Zealand. It’s an experience that has given her a broad understanding of franchising working with global brands.

Expansion expertise

Acquisition and investment is another of Katrina’s areas of expertise.

‘We’re increasingly seeing franchises expand through acquisition, either domestically or internationally, and some networks that are straddling the Tasman are seeing good growth as a result. Conversion franchising is hot, too – for example, with private equity backing, I have assisted clients in gaining instant traction through purchasing stores rather than opening new ones.

Learning the lessons

‘It can be a good route but it requires expert assistance across a number of legal disciplines, including corporate affairs. That’s where Wynn Williams’ Advertiser Info wide-ranging expertise is so valuable in supporting our franchise clients, no Wynn Williams www.wynnwilliams.co.nz matter what their plans.

‘Kiwi franchisors can learn a lot from Australia about best practice to help them be aware of representations being made on their behalf and manage the risk of franchisee claims. Many disputes have their origins during the recruitment phase, and putting things in the disclosure document doesn’t really protect you if people don’t read them.

‘So if you are looking at improving your recruitment processes, expanding your franchise internationally, growing locally or bringing in new investors, talk to Wynn Williams for a fresh approach.’

Contact Katrina Hammon P 0-9-300 2647 katrina.hammon@ wynnwilliams.co.nz

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32

Franchise New Zealand

Spring 2020

Year 29 Issue 03

Food & Beverage

Columbus Coffee has been making friends throughout New Zealand for 25 years

a brand to

Cate Sutherland: ‘The community supports the cafe, and the cafe supports the community’

WEATHER THE STORM

K

iwis are great discoverers. We travel, find things we like, bring them home, adapt them and improve them. So it’s no surprise that one of our most well-established café brands is named Columbus – and it’s no surprise, either, that Columbus Coffee has found a warm welcome over the last 25 years in communities from Kerikeri to Invercargill.

‘Although we opened our first café in Auckland’s High Street, our uniquely New Zealand approach has enabled us to go to towns throughout the country,’ says managing director Graeme Tait. ‘Our franchisees are very much part of the local community, and that’s created a brand that customers trust.

‘Being locally-owned means we have our finger on the pulse. We keep an eye on overseas trends, but we like to think we’re more world-leading than world-following.’ It’s an approach that has seen Columbus Coffee and its franchisees win multiple awards over the years, and survive everything from SARS to the GFC to Covid. ‘We’ve been through them all and come out stronger every time, thanks to our loyal customers and dedicated franchisees,’ says Graeme.

‘I spent a week training at the support office in Auckland, learning the systems, the management side and the strategic stuff, then a month at Columbus Coffee in Ashburton learning all the roles. Our café was successful right from the start. The first two years were still hard work, don’t get me wrong, but by year three we saw real financial gains and it’s gone on growing.

‘The other great thing has been the friendliness of the franchise. It’s good to have a group of people to share questions with, not necessarily big issues but “What do I do if the ice machine is making a funny noise?”

– that sort of thing. If I weren’t part of a franchise, who would I talk to?

Columbus has recently set up regional What’s App groups to make it even easier to share.

‘And during lockdown, the franchise was great offering all sorts of practical help and advice to help us make it through and get ready for re-opening. It was also nice that Graeme got on the phone himself and made direct contact. Columbus really does have that family feel, despite its size.’

Community support goes both ways

Choose with confidence

Cate Sutherland explains the bond between franchisees and their customers. Cate opened Columbus Coffee Timaru four years ago, having lived in the Canterbury town for 30 years. ‘The community supports the café, and we support the community,’ she says.

Columbus Coffee now has 75 cafés around New Zealand, many in high street or mall locations, while some operate within Mitre 10 MEGA stores.

Investment levels start from $350,000 +gst.

‘For Daffodil Day, we always have a breakfast here for the South Canterbury Cancer Society – we have 13 staff and we all get dressed up and have a lot of fun. With Level 2 it will be a bit more complicated, but we’ll still serve 140 people or so over several sittings. Red Nose Day is the same, and last Christmas we put hampers under the tree for people to fill with gifts for the local hospice – they donated three big boxes!

‘If you are looking for a business opportunity, it’s important to choose something you can have confidence in,’ says Graeme. ‘Look at the category, the brand, the system and the return they can provide. Also, look at how they have weathered the recent storms and whether they have experience you can rely on.

A family feel

‘With 25 years behind us, Columbus Coffee is bigger than it’s ever been.

We have over 350,000 people in our Columbus Rewards programme – that’s about 7 percent of the population – and are constantly developing initiatives to stay fresh and relevant. We expect the same from ourselves as we do from our franchisees: be resilient, be robust and stick at it every day – you never know what’s going to be in front of you but, as Cate says, you do know Advertiser Info you won’t be doing it alone.

Cate was a catering manager at the local high school for almost 20 years before joining Columbus Coffee. ‘When I saw Columbus was opening here I said to myself, “If I don’t try, I’ll always wonder.” I’d never had a business of my own but I’d researched some of the issues, and I knew buying a franchise would take some of the risk away. Columbus have so much experience in setting up, providing systems, and helping people build businesses.

‘If you want a new opportunity in heartland New Zealand, like Cate, we have the experience to train and support you to build the best business you can. Contact us to discuss your options.’

‘In return, when we opened again after lockdown, our customers flocked back and showed us great support. Columbus Rewards is a very effective loyalty programme, but people were choosing to pay for coffees rather than redeem their free ones. In fact, July trading this year was much higher than last year!’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Columbus Coffee www.columbuscoffee.co.nz Contact Graeme Tait P 0-9-520 1044 M 021 988 345 graeme@columbuscoffee.co.nz

33

S Franchise Association News

HELP & SUPPORT in difficult times The Westpac Franchise Summit is happening, along with online events as FANZ brings franchise people together

T

he Westpac Franchise Summit is looking to be the franchising event of 2020. ‘Despite the current uncertainty about levels, we are pressing on with our plans and remain optimistic that the summit will proceed at Albany Stadium on Auckland’s North Shore,’ says Robyn Pickerill, the CEO of FANZ. ‘We will, however, have a backup plan for an online option if events overtake us.

‘Entitled Pulling Together for the Future, this will be an inspirational day full of informative franchising content for you and your support team.

There is a spectacular line up of speakers, panels and round table topics as well as the opportunity for delegates to reconnect, in what has been a tough year for many.’

Speakers include: Simon Power, GM Commercial, Corporate & Institutional, Westpac New Zealand, on Banking support for business and the outlook for the future Steve Ballantyne, Director, Story IQ, on Innovative franchise marketing for a changing world Mike Allsop, speaker, adventurer, pilot and proud dad on Going out and conquering your mountains

• • • • •

In addition, there will be three major panel sessions featuring a range of experts from different areas of franchising: Planning, innovation and sustainability in turbulent times Brad Jacobs, The Coffee Club Scott Jenyns, Aramex New Zealand Estelle Logan, V.I.P. Home Services NZ Facilitated by Callum Floyd, Franchize Consultants (NZ) Ltd New requirements for successful franchise field management Susannah Cowan, MTF Elizabeth Myburgh, FoodCo Ross Churchouse, Just Cabins Facilitated by Dawn Engelbrecht, sKids Understanding the new franchisee recruitment journey Meredith Taylor, Iridium Partners Simon Lord, Franchise New Zealand Media Dean Madsen, Westpac Nick Stevens, Link International Facilitated by Ian Robertson, Ecomist The MC will be Jackie Clarke MNZM, and the day will conclude with a networking dinner and entertainment. The Westpac Franchise Summit takes place at Albany Stadium on Thursday 15th October 2020. (note: the venue has been changed from Waipuna owing to quarantine procedures) For more information, go to www.franchiseassociation.org.nz

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34

Franchise New Zealand

Spring 2020

Year 29 Issue 03

Opportunity: XXXX Positive Action forums return With the return of New Zealand to Levels 3 and 2, during August, FANZ was quick to bring back the weekly Zoom meetings to help franchisors and franchise professionals share issues, information and solutions.

‘This is a development which none of us wanted to see, but as long as we are in this situation we will continue to bring the franchise sector together to help franchisors and their teams stay connected with the wider franchise world at this time,’ says Robyn. ‘Our thanks to everyone who has contributed; we know that the sessions are very much appreciated and your insights are invaluable.’

Westpac Franchise Summit

Find out more about the PAFAT Gold forums (Positive Actions Franchisors Are Taking) at www.franchise.org.nz.

FANZ website adds features for members The members-only area of the FANZ website has recently been enhanced to include additional information. Members can now access: • FANZ member logo and artwork

Thursday 15th October North Harbour Stadium

• Covid-19 resource material provided by members, government resource links and FANZ member offers of support • CEO newsletters • Awards photos • AGM Minutes, Financials and Chairman’s report • Life Member and Hall of Fame information Information on the Rules, Code of Ethics, Code of Practice, training, events and membership are all available in the public area of the website.

New board The Franchise Association has announced a new Board following its AGM in August. With David Dovey of the Exceed franchise, James Phillips of ASB, barrister Deirdre Watson and co-opted Board member Kim Grafton of helloworld stepping down from the Franchise Association’s Board, there were three vacancies to be filled in the recent elections.

The new Board members are: Dawn Engelbrecht of sKids Darryl King of Jackson Russell Lawyers Dean Madsen of Westpac Nathan Bonney of Iridium Partners also stood down at the end of his two-year term and was re-elected.

The returning Board members are: Callum Floyd of Franchize Consultants Brad Jacobs of The Coffee Club Sarah Archibald of Business Franchise Group The seven-person Board includes the usual mix of franchisors and advisors to give a broad spectrum of knowledge and experience across the whole franchise sector. At the first Board meeting after the AGM, Callum Floyd was re-elected Chair, while Brad Jacobs has taken over the role of Vice Chair from Deirdre Watson.

New members Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest members to join are: Bricks4Kidz Mizin

DrainPro ShowerFix

Contact FANZ CEO Robyn Pickerill (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

A day of sessions, speakers, networking and a casual dinner with entertainment to help franchisors reconnect and reset.

Events Calendar 15 October

Auckland

Westpac Franchise Summit

11 November

Auckland

Sunrise Session

9 December

Auckland

Christmas Function

For more details of these and other events in Christchurch, Wellington, Tauranga and other centres, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

www.summit.franchiseassociation.org.nz

35

Building tomorrow’s future

Research & Development

INFORMED DECISIONS Geotech Information Services uses data and analytics to help franchisors with location growth strategies and give insights into customers

A

franchisor is looking at setting a franchisee up in a new area. They have a choice of three locations, each with their own advantages and disadvantages. How do they decide which location offers the highest sales potential, chance of success and, ultimately, profit for both the franchisor and franchisee? ‘This is where data and analytics come into play,’ says Jeff Vassel.

‘However, a common challenge for modern businesses is a) understanding what data is available and how it can help plan for growth or solve business problems, and b) how to analyse and present this data efficiently and concisely, allowing key decision-makers to be able to interpret and act on the information.’

Franchise specialists Jeff is a Business Development Manager for Geotech Information Services. Founded almost 20 years ago, Geotech is a data analytics and location growth planning company that works with businesses on both sides of the Tasman – especially franchises. Geotech is a member of the Franchise Council of Australia and has also been actively involved with New Zealand franchises for many years.

Geotech helps retail and food companies get accurate insights into their businesses to drive network growth and solve problems. Their client list includes companies large and small across different industries, including brands such as McDonald’s, KFC, Spotlight, and the Kumon Education franchise.

‘Having deeper knowledge about your customers, what motivated them to visit your store, where they came from, and their buying habits can add incredible value to a franchised business’s network planning process,’ Jeff says.

‘For example, we did some work for one large café franchise. They believed that their market was young cosmopolitan adults, but after opening cafes in inner urban locations they were left scratching their heads as to why the stores were underperforming. Our analysis revealed that their key target market was actually families. Armed with this knowledge, they changed their strategy to focus on opening cafés in family areas – and performed much better as a result.’

How data can help Jeff says that there’s a mass of detailed consumer and market information available from government, research companies and corporations. ‘The challenge for many companies is knowing where to start, and what types of business problems data and analytics can help solve to assist with network planning and give businesses a competitive advantage. Here are some examples: Mobile Device Tracking Mobile Device Tracking is an exciting and recent evolution of data.

Analysis of mobile device positioning data can show you how people move around before and after they visit your stores; who else they shop with; how far they travel from; and what were their likely motivations for choosing your brand. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Jeff Vassel of Geotech Sales Forecasting & Strategic Network Planning By analysing the sales performance of stores in your network against their site, precinct and local market characteristics, it’s possible to identify the critical factors driving sales. These can then be incorporated into a forecasting model to predict future site sales performance.

Once developed, the model can help prioritise new site opportunities and optimise the performance of an existing network. Jeff recalls, ‘A few years ago, one major franchise regularly evaluated the risk of a new outlet cannibalising sales from others in the area by asking customers of its other stores nearby: “If we opened in x, would you go there instead?”

That was a very time-consuming and costly exercise. Geotech built an impact assessment model for the client that proved to be a lot more accurate in assessing real customer behaviour, and got results in a third of the time at a fraction of the cost.’

Spend and Credit Card Transactional Data Information on how much and what people tend to spend their money on in different areas can give incredible insight into consumer behaviour.

This can help assess what the demand is in any specific area for different products and services.

Additionally, information on retail precinct performance can be generated from merchant transaction data, allowing for the relative trading performance of retail precincts to be graded and compared.

Local Store Marketing Developing a ‘data driven’ local store marketing system and combining it with local demographic and traffic information ensures that the most effective local strategy/marketing is being adopted by every store in a network.

Channel Strategy ‘A big issue right now is online ordering and delivery, and how these interact with traditional bricks and mortar outlets,’ says Jeff. ‘Do online sales cannibalise in-store sales? While this may be true in some cases, for some of our clients we have actually found the opposite to be true and that they can act as complementary channels. Analysis of customer data can provide valuable insight.’

Have a chat Jeff says that undertaking a detailed review of store sales performance, learning from the best-performing stores and focusing on factors that really drive performance, can lead to better growth planning strategies.

Advertiser Info ‘Contact me for a chat and we can explain more about the data we have available and the way we have helped other franchises drive more profitable decisions. We’d love to hear from you.’

Geotech Information Services www.geotechinfo.com.au Contact Jeff Vassel P 0061 3 9544 0440 M 0061 4 2168 4444 jeffv@geotechinfo.com.au

37

Book Review

TALES FROM THE TOP NZ franchise leaders share their stories in a new book

How we did it

A

new book sets out to reveal some of the secrets behind the success of some of the country’s top franchise brands. In New Zealand’s Top Franchise Leaders, author Pete Burdon interviews 12 local franchisors and master franchisees to learn about the challenges they faced in building their franchise systems. Brands featured cover a wide range of industries and include Exceed Maintenance, CrestClean, Signature Homes, Liquorland, Night ‘n Day, Small Business Accounting and Kelly Sports.

The content will be of great interest to anyone starting out on franchising their own business, or facing the inevitable challenges along the way.

The founders of CrestClean talk about identifying market opportunities and raising investment capital; Jack and Melanie Harper cover the ‘light bulb moments’ that led to the creation of Driving Miss Daisy (and the research that went into turning the idea into reality); David and Karen Dovey of Exceed explain the core values developed with their franchisees that help the brand stand out in a service business.

In addition, Night ‘n Day’s founders, Andrew and Denise Lane discuss managing growth and the need for constant change over 30 years (and still being named the 19th fastest-growing company in New Zealand in the 2019 Deloitte Fast 50); Brendon Lawry of Liquorland and Simon Harkness of Kitchen Studio talk about the big differences between leading a corporate business and a franchise network; and Paul Jamieson of Kelly Sports describes the two main keys to being a successful franchisor.

The 170-page book takes a question-and-answer approach which keeps each section short and readable. It’s not a ‘how to do it’ manual, but more of a ‘how we did it’ that will interest, inspire and enlighten readers with its uniquely New Zealand stories. For those looking for more information, there’s also a chapter on Next Steps in Franchising to help people looking at franchising their own business, taking up a master franchise or becoming a franchisee themselves.

New Zealand’s Top Franchise Leaders offers a glimpse into the dedication, hard work and perseverance that is required to build a high-performing franchise system.

There are tales of challenges met and lessons learned, and real-life examples More Info of how the franchisor-franchisee New Zealand’s Top relationship works (or doesn’t). Above Franchise Leaders is all, it demonstrates that successful published by Global franchising depends not just on Publishing Group and is the franchisors, but the effort that available for $29.95 from all franchisees put in, too – something good bookstores, or can be that requires clear vision and strong ordered online from www. booktopia.com.au or www. leadership, especially in challenging franchiseleadersbook.com. times. It’s worth reading.

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Franchise New Zealand

Long Bay Village North Shore Auckland Spring 2020

Year 29 Issue 03

opportunities at THE HEART OF NZ South Island Ecomist franchises are available, and the timing is excellent

I

f you’re searching for a franchise business that performs essential services; offers multiple income streams; has strong customer loyalty; is simple to operate; and comes with excellent support systems, then an Ecomist franchise ticks all the boxes. The problem is, as you’d expect with a highly successful franchise, most of them were snapped up long ago.

As fortune would have it, though, two Ecomist territories in the South Island have just come on the market. One covers the beautiful MidCanterbury and South Canterbury region; the other covers the even more beautiful Otago-Southland region. The territories could be sold separately, or together to the right person.

Ecomist General Manager Ian Robertson says that the timing couldn’t be better for investing in these franchises. ‘Summer is always our busiest season, both areas offer excellent prospects for growth, and with New Zealanders rediscovering the glory of our own backyard it’s a great opportunity for new franchisees to escape city life and live the dream.’

Ecomist provides pest and rodent control services for commercial and domestic customers. Its familiar automatic aerosol dispensers are a fixture in homes and businesses throughout the country with insect repellents using chrysanthemum daisy-based natural pyrethrum. They also offer surface barrier sprays, odour bombs, insect grenades and fragrancers. ‘It makes for a huge market,’ says Ian.

Multiple income streams Ecomist is a division of Rotorua-based Damar Industries – a wholly New Zealand-owned company that manufactures its products here. ‘That’s enabled us to develop a hand sanitiser and aerosol surface sanitiser range under the ArmiSan brand, which is another range of products franchisees can offer,’ says Ian. ‘The commercial side of the business sees franchisees provide a regular service to commercial customers such as cafés, restaurants and fast food outlets; rest homes; schools; health centres; offices and shops. Franchisees visit premises and install our dispensers, which are programmable to maximise efficiency and economy. After installation, they are serviced on a monthly basis, with franchisees checking for battery life, contents and insect activity. Franchisees can also offer complete pest control programmes for rodents and other unwanted guests.

‘Ecomist provides fully-programmable dispensers to the customer and charges a monthly fee for servicing them. These regular monthly service calls are the main reason why the franchisees build such amazing relationships with their clients, and this can lead to add-on pest control services.

‘The domestic side is serviced mostly through our website, where customers place and pay for orders which are then sent to the franchisee to fulfil via courier or hand delivery. It means the franchisee gets the benefit of every sale in their territory, and starts to build a relationship with clients via installation if required and after-sales service. That leads to more sales and more referrals to grow the business.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Ecomist franchisee Dave Gerrie and (right) GM Ian Robertson

World-class reputation Ecomist services are held in high regard by their customers – and this is backed up by a recent survey asking the question: ‘Would you recommend us to family and friends?’ to determine the company’s Net Promoter Score (NPS). ‘It’s an international concept,’ Ian explains.

‘Anything above 40 is deemed outstanding, 70 or better is World Class.

Our score was 70 first time out!

‘It shows how good our franchisees are, and how much they are valued.’

The franchise also proved its value during the Covid-19 Level 4 lockdown, both for the 18 franchisees around the country and their customers.

‘As pest control specialists, franchisees were deemed essential service providers so they did have some emergency work to keep them going,’ recalls Ian. ‘But we also saw a rise in website sales of 300 percent in April, which provided critical revenue to help them through – and they have enjoyed significant year-on-year increases each month since then.’

Full training provided Ecomist franchisees come from diverse backgrounds. ‘So far they include a qualified nurse, someone from the radio industry, and an ex-real estate and vehicle salesperson,’ Ian smiles. ‘In every case they have grown their Ecomist businesses year-on-year, and the future is looking positive.

‘What they have in common is energy and drive, self-motivation and sound business acumen,’ he says. Full training is provided – mostly onthe-job in your own territory – plus external training to receive a Level 3 qualification in urban pest management.

‘Established Ecomist franchises are solid and profitable businesses. One of the major strengths of the opportunity is the fact that our franchisees have exclusive territories and are therefore not competing against each other for business. We recently completed our national conference and enjoyed some stimulating workshop sessions all about helping everyone grow and succeed. At times like these, especially, it’s great to be part of a family.

‘So if you’re looking for a business with a great reputation, a strong business model and a product that’s always in demand, take a look at Ecomist. Then take a look at that wonderful South Island scenery and give me a call – we have customers waiting!’

Advertiser Info

Ecomist Systems www.ecomist.co.nz Contact Ian Robertson M 0274 334 513 ian.robertson@ecomist.co.nz

39

Westpac New Zealand Franchise Awards 2019

Winner

Service Provider of the Year

Reduce the risk when buying a franchise.

Use our new online pre-purchase evaluation platform to find out if buying a franchise is the right fit for you!

Enter your details into our purpose-built platform and get a full, comprehensive report, including financial and lifestyle evaluations, that will tell you if buying a franchise is the right choice for you. Developed by Franchise Accountants, with specialised franchise experience, this platform is the only one of its kind that compares your data with like-for-like franchises and businesses, along with your personal expectations and financial position.

Know before you invest!

7 reasons to talk to us BEFORE you sign up Comprehensive pre-purchase evaluation reports Business structures to minimise risk, maximise protection Proven solutions and systems to save time, money and tax Specialist advice complete with listening and understanding Specialist franchise mentoring and ongoing support The knowledge and experience of New Zealand’s premier dedicated franchise specialist A New Zealand franchise industry award-winning service

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14/11/19 2:50 PM

Opportunity: Home & Lifestyle

FINDING FREEDOM Freedom Companion Driving offers maximum potential and minimal overheads in a rewarding business

F

reedom comes in all sorts of forms. For someone with limited mobility, it might look like a car turning up for every appointment with a helpful, friendly driver. For a disabled child requiring help to get to class, it might look like a trusted, reliable ride. And for someone looking for a solid business opportunity, it can look like a Freedom Companion Driving franchise.

Angela Barker and her husband Gavin have been running their Freedom franchise in Whangarei for over two years, with one car and a wheelchairaccess van. ‘We knew we wanted to work for ourselves and chose Freedom because it’s a valuable service that will always be in demand. As well as giving us a very good life/work balance, our income from the business has exceeded our expectations, and the support from franchisors Joanne and Mike Bush has been amazing. Right at the start they took us to meet local people at ACC and the DHB to introduce our services and help organise the paperwork, and we’ve gone on growing ever since.’

In turn, franchisors Joanne and Mike Bush are full of praise for the Barkers and the other 21 Freedom franchisees around the country. ‘During the various lockdown levels, they’ve been positive and enthusiastic, and that’s been welcomed by their clients,’ Joanne says. ‘Of course, it was tough – schools were closed and many of our elderly clients weren’t able to go out during the lockdown, but we did provide services for shopping and medical issues. Being ACC-approved transport, and with most of our franchisees Total Mobility Service providers, business bounced back fast.’

A full-time business Joanne says that Freedom Companion Driving is an affordable way to create a business that’s both personally and financially rewarding. ‘If you love working with people but have perhaps lost your job or returned from overseas looking for a fresh start, we have opportunities all around our beautiful country, including Hastings, Palmerston North, Central and South Auckland, Christchurch and Invercargill.

‘This is a full-time, work from home business with minimal overheads – no commercial property leases, no stock and, for most of our franchisees, no employees. An investment of $33,000 +gst includes exclusive territory, training and initial start-up package; a suitable vehicle (less than 5 years old) and necessary licences are additional, costing in the region of $20–25,000 depending on vehicle. As well as generating a good income, franchisees are also building a saleable asset for the future.’

‘When it comes to the actual role, you have to like driving and have a kind and patient personality,’ says Joanne. ‘Because many of our customers are elderly and may be hard of hearing, you need excellent communication and language skills and a good, clear phone manner.

‘You also need a bit of ambition and initiative – the confidence to get out into the community and talk to people, such as setting up a meeting with a rest home manager and going in for a chat to introduce yourself and the Freedom service. It’s a nice, ‘feel-good’ sector to be in, and we provide full training and support, but to grow your business you have to put in the effort.’

Quick starters In Christchurch, Dean Stewart and wife Jeanne are new to business ownership. They bought their Freedom Companion Driving franchise just weeks before the Covid-19 lockdown but are now very definitely driving in the fast lane. Dean put his many years’ sales experience to work to establish relationships with disability organisations and institutions, while Jeanne drove ACC clients. Within weeks they were operating a wheelchair access van as a second vehicle. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Dean Stewart: Growing fast

‘I’d grown disheartened by companies I worked for putting sales ahead of customer satisfaction,’ explains Dean. ‘We started looking at selfemployment opportunities and saw Freedom Companion Driving. Due diligence confirmed that Freedom is all about relationships and customer care. As the first franchisees in Christchurch, we’re now starting to get word-of-mouth recommendations and growing fast. We’re looking forward to exploring other opportunities, too, such as driving tourists visiting the city and district.’

Advertiser Info Joanne sums it up. ‘If you love to help people and want to be self-employed, Freedom Companion Driving is a great opportunity. Call me for a chat and find out more.’

Freedom Companion Driving Services www.freedomdrivers.co.nz Contact Joanne Bush P 0800 333 499 franchises@freedomdrivers.co.nz

Looking for a business with heart?

Join Freedom Drivers

Make a difference in your community

Are you looking for a flexible lifestyle business building community relationships in a growing sector?

Are you kind and caring?

A good communicator who enjoys driving?

Freedom Drivers provide affordable, personal transport and assistance for all ages.

Full training and ongoing support provided.

We are expanding our network

Call now to ask about availability in your area!

0800 333 499 franchises@freedomdrivers.co.nz - www.freedomdrivers.co.nz

41

Home & Building

Use your sales and management experience to build a rewarding business with Zones Landscaping

LIFE & STYLE G

et up. Go to work. Come home. Go to bed. Wince and repeat.

If that’s the story of your life, maybe it’s time to consider a change. ‘If there’s one thing that’s become obvious over the past few months, it’s that life’s too short to do something you don’t enjoy,’ says Matt Steele. ‘And with job security a thing of the past, if you are dissatisfied or unhappy in your current job, now’s a good time to look for something more satisfying and secure.

‘The question for many people is, “What else could I do?” Well, if you’re a good manager, enjoy selling something different and maybe have a bit of a creative streak, come and talk to us at Zones Landscaping. We can offer you an interesting and fulfilling opportunity with a proven business model that will make the most of your experience. Your main role will be selling projects and leading your team (including a project manager and professional designer), using your experience and our systems and process to build a very successful business.’

Adding value

Thelma Meyer: ‘It’s as exciting as it is rewarding’

handles all the nitty gritty from turning the first sod to hosing down the driveway. Franchisees can also develop recurring income by providing a maintenance team to keep the customer’s new investment in great shape.

‘Our franchisees get huge satisfaction from a job well done, plus all the benefits of owning a thriving business which enables them muchneeded flexibility. One simple thing many people miss out on is taking their children to school. Several Zones franchisees have mentioned how difficult this was when they were stuck in the corporate world, and how much they appreciate it now. Zones is your own business and you can make the time for things that are important to you.’

Zones Landscaping franchisee Thelma Meyer agrees, saying, ‘Creating a wonderful landscape out of a blank canvas for so many people is as exciting as it is rewarding. Some of the best projects have been about improving the indoor/outdoor flow, and people doing inventive things around getting the barbecue inside or the kitchen outside, or just getting the garden and pool area to work together.’

Zones are specialists at designing, building and renovating outdoor living spaces including gardens, decks, lawns, pools, outdoor kitchens, lighting, fencing and even waterfalls. Matt, the company’s General Manager, explains: ‘Over the last decade the trend has been for people to renovate, expand or improve their home, rather than upping sticks and moving on. Getting a specialist team in to landscape your property can add huge street appeal to your home – and huge value, too.’

Build an asset of your own

Zones is one of three franchise brands created by strategic marketing specialist Traffic to service the massive home renovation, landscaping and maintenance market. Refresh Renovations specialises in managing home renovations; Oncore franchisees organise home maintenance, repairs, decorating and installation; while Zones manages residential landscaping.

‘Zones will provide you with full training and a tried, tested and proven business model that will enable you to build a valuable asset of your own. Using the lead-generation system developed for Refresh, we expect established franchisees to enjoy a turnover of between one and two million dollars per annum and a minimum return of 10-15 percent on sales. The franchise fee is $50,000 +gst.

All three brands benefit from the same effective lead generation systems and business support provided by a team of experts in marketing, IT, training and strategy – not to mention the considerable buying power that a group of nearly 100 franchisees can wield.

‘Many people look at franchising because they are seeking a satisfying career with the flexibility and lifestyle the corporate treadmill prevents, but they don’t know what would suit them. Well, here’s an excellent opportunity to grow and build a business with the support and experience of a large company behind you – it just happens to Advertiser Info be in the creative and enjoyable Zones Landscaping industry of landscaping. www.zones.co.nz

A job well done There are already 15 Zones Landscaping franchisees around the country, with room for many more. ‘Zones is a one-stop-shop that enables clients to complete an entire makeover of their garden, grounds, backyard or estate,’ Matt explains. ‘Franchisees begin with a no-obligation on-site consultation and then work with their team to create a suitable design.

Zones works to a pre-determined fixed budget for all-inclusive work, and once a design is complete and approved, the project manager

42

Zones franchisees have various backgrounds, including experience in sales and marketing, accounting and event management. ‘The common thread is a desire to own their own business, and a bit of a passion for outdoor living, landscaping or gardening,’ says Matt. ‘Empathy with clients and an ability to see potential is also necessary.

‘Contact us today to find out more about whether Zones could offer the challenges and rewards you are looking for.’

Franchise New Zealand

Contact Refresh: 0800 000 951 Zones: 0800 000 843 Oncore: 0800 001 048

Spring 2020

Year 29 Issue 03

Grow your own profitable landscaping business We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

• The only design and build landscaping franchise in New Zealand • World-class IT systems and processes • You need management and sales skills, not trade skills • A proven business model which generates a great revenue stream • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 000 843 www.nzfranchiseopportunities.co.nz

Whatever your business, we’ll help you get one step ahead.

Caci is one of the many New Zealand franchise businesses we’ve helped grow and achieve their goals.

Talk to our experts today about how we can help you.

Rohann Dobbin Stu Cheeseman James Phillips

021 942 178 027 231 9158 027 449 2170

Email franchising@asb.co.nz for more information.

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56180 19981 0820 Franchise Magazine Ad - Caci Clinic.indd 1

20/08/20 9:33 AM

Opportunity: Home & Building

Clients and franchisees alike find Milestone Homes is a brand to trust

Nigel Smith

A GOOD INVESTMENT T

he building industry is known for its ups and downs, but after 17 years in the business, the Milestone Homes franchise stands out for its consistently reliable and effective model. With the brand well established in many parts of the country, the company is now looking for business and marketing-savvy people as new franchisees.

Milestone director Nigel Smith says that residential construction has bucked the trend of the current crisis, with more and more people seeing homes as a safe investment. ‘If you talk to people repatriating back here from overseas, or those seeking long term investments, residential housing is very attractive. I looked at one of our franchisees’ new threebed homes in the Lower North Island just last week. It sold for around $516,000 and is now rented out at $560 per week – an exceptionally good return for investors.’

Whether it’s an investment property or a family home, building a home can be an overwhelming business. ‘Here at Milestone, we have become a trusted brand by taking the stress away from the client and leaving them with a home of fantastic quality at a great price,’ Nigel explains.

‘Our three-dimensional simulator gives customers the ability to flythrough their proposed home and see the impact of changing features to help them make the right choices before work starts.’

Milestone’s marketing manager, Lisa van Vuuren, explains. ‘We are process-driven so, rather than designing every new home from scratch, we have adaptive plans for every site and condition. Ten years ago, clients would come to us wanting to build a house on a section they were buying. Today we can be involved in every aspect of a new home from finding land, to finance, to assisting the sale of the old home and anything else that crops up. It means local franchisees need to have a range of management skills and know their area well.’

For business people and managers The success of Milestone Homes means the company needs additional franchisees to make the most of the brand’s reputation. ‘Milestone is highly respected within the industry for good reasons,’ says Lisa. ‘Nigel is a Director on the board of the Registered Master Builders, and is on the board of BRANZ and Construction Health & Safety NZ. His expertise has given Milestone excellent connections within the industry, so potential franchisees will be buying into a complete brand in every sense with a wealth of knowledge and experience behind it.’

Family feel One of the other benefits of Milestone’s continued improvement over the years has been what Lisa calls ‘the family feel’. ‘When you become a Milestone franchisee, you are not buying a stand-alone business,’ she emphasises. ‘New franchisees are always welcomed with open arms at their first event and everyone assists each other. It’s a huge support network with a cumulative knowledge that goes well beyond the tangible.

‘We have a common purpose and desire: to build first-class homes, improve our families’ futures to enable financial stability, and reap the rewards of success. If you share those goals and want the brand and systems to achieve them, contact us today.’

Advertiser Info

Milestone Homes www.milestonehomes.co.nz Contact Nigel Smith P 027 220 1377 nigel.smith@milestonehomes.co.nz

The Smart Choice.

Become a smart business owner with Milestone Homes.

This is a unique opportunity to enter the exciting and dynamic business of new home building in a market segment that is poised for significant growth in the years ahead. milestonehomes.co.nz

Existing Milestone franchisees come from many walks of life. ‘A building background is not essential,’ says Nigel. ‘A knowledge of, or keen interest in, the building process is helpful, but business skills are the most important ones. We have husband and wife teams who have complementary skills in building and marketing; it suits a construction manager with the desire to strike out on their own; or someone from the corporate world full of enthusiasm for a new challenge backed by our proven model.

‘Franchisees are supported from a centralised business hub shared with Residential Building Services. It’s a long-standing relationship which provides the structure, systems, processes and experience to deliver consistent service nationwide.

‘Unlike a cleaning franchise or café that generates cashflow from week one, franchisees need to think long-term. Two of our franchisees who joined two years ago are seeing the real rewards coming in now – once that tap is turned on it does flow smoothly and with increasing volume.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

45

Buying A Franchise: Money Matters STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

WHAT CA

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING • Join a network of retailers committed to customer service excellence • Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand.

For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

LOVE YOUR LAND

afford Before you start looking at any particular franchise, you need to know what’s possible. Philip Morrison explains how to evaluate your own financial position

O

ne of the results of rising house prices is that many people are using the increased equity in their homes to realise a dream and fund them into their own business. Franchises are particularly attractive to first-time business owners as they can be in business ‘for themselves, but not by themselves’. Having an established brand, proven business systems and specific training and support are all compelling reasons to choose a franchise.

Buying any business is a big decision that often requires a significant capital investment secured over the family home. It therefore demands careful scrutiny of the financial risks involved, as well as other factors such as family support, time commitment, relevant experience, your aptitude for business and your people skills.

In this article, we’ll show you how to examine your personal financial capacity to determine the price range of franchise opportunities you can realistically consider, and how to evaluate the maximum price that you could afford to pay for a franchise. This is especially important if you are considering buying an existing franchised outlet; paying too much at the outset will affect your profitability and returns for a very long time.

To illustrate the points, we have created a theoretical case study of a prospective franchisee called Arthur Hunter.

What have you got?

The first step for any potential franchisee is to work out your personal equity or net worth so you can determine what franchise systems are realistically within your financial reach.

Follow the arches and find the gold.

Find out how to become a Macca’s franchisee.

mcdonalds.co.nz/franchise-opportunities

46

You can determine your personal equity by compiling a personal statement of financial position. This involves noting what you own – your large personal assets, such as your house or investment property – and deducting what debt you owe. The balance left over represents your personal equity. We suggest you only include assets valued at over $5,000.

In the example in figure 1, Arthur, our potential franchisee, and his wife Rochelle have a house which has a current market value of $600,000, a car which has a current market value of $20,000, a redeemable life insurance policy with a current value of $10,000, and savings of $25,000 deposited at the bank. The only debt in this example is a $360,000 mortgage secured over the house and no credit card debt or hire purchases. Subtracting the debt from the assets, the figures show that Arthur and Rochelle have a net worth (equity) of $295,000.

Franchise New Zealand

Spring 2020

Year 29 Issue 03

CAN YOU

d?

Fig 1 Statement of Personal Financial Position

www.istockphoto.com/gunnar3000

Own (Assets)

It’s worth noting that how much people can borrow often depends on their specific circumstances, and can vary between banks based on their lending policies and risk assessment of different industries. In the current climate, although interest rates are at record lows, financial resilience to survive uncontrollable business disruptions also needs to be worked into any assessment.

House

$600,000

Car

$20,000

Insurance Policy

$10,000

Savings

$25,000

Fig 2 Maximum Purchase Price of Franchise

Total Assets

$655,000

Personal Equity

$145,000

Less Owe (Debts)

Debt – Business Loan

$145,000

Mortgage

$360,000

$290,000

= Equity

$295,000

Money available to open a franchise (incl Working Capital) Less Working capital required

$30,000

= Maximum purchase price of franchise (excl Working Capital)

$260,000

When Arthur seeks to borrow against this equity to purchase a franchise, the banks will value his assets a little differently. For example, the bank may allow a potential franchisee to re-finance only to a level up to 80 percent of the house’s value – this would be quite normal. The house has a current market value of $600,000, so the bank’s maximum figure would therefore be 80 percent of $600,000, which is $480,000. When you deduct the mortgage of $360,000, the maximum by which you could therefore increase your borrowings against the home would be an additional $120,000.

The $25,000 Arthur and Rochelle have in savings would also be considered equity/personal funds available for purchasing a franchise.

Let’s say that, in this case, the car and the insurance policy are not taken into consideration for raising funds. This means that the total equity/ personal funds that Arthur has available for the purchase of a franchise is $145,000 (ie. $120,000 + $25,000). See figure 2.

What can you borrow?

Now, as well as the $145,000 of equity/business funds that Arthur has available, he may also be able to take out a business loan, which will be repaid (‘serviced’, as the banks say) from the cashflow of the business itself. Well-established franchises often have preferential arrangements with one or more of the major banks.

Over-extending yourself is the single biggest mistake people make when buying a business, so a good rule of thumb is to have a minimum 50 percent equity – don’t borrow more than another 50 percent. From observation, franchisees with lots of borrowing are more vulnerable during tough times and struggle to be sustainable. Following this advice would give Arthur the ability to borrow an additional $145,000, making a total available of $290,000 (see figure 2).

However, Arthur also needs to allow for something called Working Capital – the money you need to have available on a daily basis to make routine payments and buy stock or materials (see a full explanation at www.franchise.co.nz/article/1872). It takes most new businesses time to start generating real revenue, even with a strong franchise brand behind them, so Working Capital needs to be built into Arthur’s calculations from the start. In the example, Arthur has allowed $30,000 for Working Capital, so the total amount he has available to buy a business is reduced to $260,000. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

For Arthur, the next step is to establish the minimum income he requires the franchise to generate to enable him to live comfortably day-to-day.

What do you need?

Figure 3 illustrates the personal expenses that Arthur and Rochelle expect to incur each year, based on current prices. This example also includes a provision to cover KiwiSaver. When you perform this exercise for yourself, be realistic; many potential franchisees underestimate the amount that they believe they can live on. Make sure you include food, utilities, clothing, holidays, repairs and maintenance, etc. Although it’s not shown in this example, some franchisees will rely on a spouse or partner’s income to cover some or all of these costs. If Rochelle is going on working while Arthur concentrates on the business in order to provide ongoing income and reduce risk, they should consider how secure her position is.

This example includes interest and principal repayments that would be due on the increased mortgage of $480,000. It shows that the couple require an after-tax income of $61,000 each year to live day-to-day and repay their increased personal mortgage, so the franchise business will need to generate a gross income of about $79,000 for the numbers to work.

Fig 3 Personal Finance Requirements (per annum) Living costs

$26,000

KiwiSaver

$1,000

Home mortgage (note – unless fixed, interest rates may change)

$34,000

After-tax income required

$61,000

Income tax (after deductions)

$18,120

= Gross income required (before tax)

$79,120

47

Buying A Franchise: Money Matters

Want to own your own business AND be part of a national team?

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Work hard Play hard Have Fun Doing It! you? You might be

just the right person

'

to make Churros Ole! the fantastic

NZ-wide franchise it deserves to be.

48

However, just being able to pay the bills is not enough. Arthur is going to be investing money, time and his career in this business so, as with any investment, he should expect a return on those too. The return on the funds you invest in a business should be over and above the salary/ wages you require. Also, it should reflect the risk involved: Government bonds tend to pay a very low rate of return, because there is almost no risk involved. Banks pay a slightly higher rate of interest as the risk is slightly higher. If you win big, Lotto pays a massive rate of return – but it’s statistically unlikely that you will, so the risk is massive. In buying a business, you should look for a return higher than that which you would get if you put the money in the bank, but a good franchise should offer less risk than setting up in business on your own. In business ‘for yourself but not by yourself,’ remember?

The return on investment you consider appropriate therefore depends on your assessment of the level of risk involved. You may be content with a lower return if you are mostly using your capital to buy yourself a job, or your primary aim is to build an asset worth selling for a capital gain at the end of your ownership – a strategy which requires different analysis. As personal circumstances vary, we recommend taking advice from a franchise-experienced accountant on the process of assessing an acceptable rate of return.

As for time and career prospects, any business owner will tell you that, at least in the early days, they worked harder and longer than they ever had when employed by someone else. You are therefore likely to invest many, many hours in establishing your business, often seven days a week at first. You must therefore also consider whether the potential return on any particular business will justify the time and effort you will put into it.

What will suit?

Armed with the figures that he has calculated above, Arthur knows that in his current situation the maximum he is able to spend on a business is $260,000, and he needs it to provide a minimum gross income of

The concept’s developer and franchisors Take a hard look at Churros Ole! — and reap are returning to Europe giving you the benefits of an eight year head start the opportunity to make use of their eight years of hard, but exciting and • Over 85% GP! • A unique food service rewarding work. They have developed • Market leader with niche products • Established retail and wholesale and tested the products, systems, franchising frameworks and built • Very low overheads • Full training and support a fabulous eye-catching brand, • 8 years trading history showing consistent growth website and social media exposure.

• Proven products and systems with the framework for franchising underway You can see the passion the owners have for their brand and products Contact Matthew on 021 142 7482 here www.churrosole.co.nz and on Facebook and Instagram info@churrosole.co.nz www.churrosole.co.nz

'

Does this sound like

Risk, reward and effort

Franchise New Zealand

Spring 2020

Year 29 Issue 03

$79,120 – in addition to whatever rate of return on investment he and his accountant have decided is acceptable.

Of course, there are other possible options if Arthur and Rochelle are willing to consider them. He could sell his house and invest the lot in a business, or he could rent his house out and go to live somewhere cheaper. Either of these would make a significant change in his financial situation, although they are potentially high risk, high return strategies – and would require total commitment to the new business not just from Arthur but from his family, too. Again, good financial advice will help rework the figures accordingly.

Whatever Arthur decides, he is now in a position to consider franchises that suit his financial situation. Of course, it’s important that he also chooses something that he will enjoy and which will provide the training, support and market positioning that will help his business succeed (see the list of 250 Questions to ask Franchisors at www.franchise.co.nz/ article/77). The next stage is to start getting financial information from his chosen franchises.

Understandably, franchisors will want to know that a prospective franchisee is serious before they start parting with detailed financial information about their business model. They will therefore want to know that Arthur is a suitable candidate (and Rochelle, if she is going to be working in the business) and in a position to fund the franchise, so they’ll need to see the above information first. They will also probably want Arthur and Rochelle to sign a confidentiality agreement ensuring that they will only show any figures to their professional advisors.

Something to be aware of is that any figures provided are only forecasts based upon the franchisor’s model and experience in other locations.

Although an experienced franchisor should have a good knowledge of the real costs of running the business, they can’t know for sure what level of sales will be achieved in any area before that business opens.

The figures provided will not therefore make representations, warranties or guarantees of performance, so they are only a starting point for further analysis. As a potential franchisee, it’s up to you to determine the assumptions on which the forecasts are based before placing any reliance on them. This reinforces how critical it is to seek independent assessment of the numbers from a franchise-experienced accountant who has benchmarking data based on like-for-like business performance.

Of course, if Arthur looks at buying an existing franchised business, there will be specific data available for analysis (see Understanding the Numbers at www.franchise.co.nz/article/36). However, care must still be taken to ensure that the figures provided by an outgoing franchisee are realistic and accurate.

Three simple steps If, like Arthur and Rochelle, you want to get into a business of your own and are starting to think about what you could afford, following these simple steps will help you be realistic right from the start.

1. Work out your own financial position as accurately and as honestly as you can.

2. Establish the income that you require from the business to meet your current commitments, and add a reasonable return on your investment.

3. Carefully consider the projections for the potential opportunity.

In the next issue, I will look at the sort of information that Arthur might receive about a franchise, and how he and his accountant might test the assumptions made and look at the impact different performance figures might have on the prospective business. If you can’t wait, you can find part 2 – called Will It Make Money? – online at www.franchise.co.nz/ articles/40 Remember, you don’t have to do all this on your own – in fact, you shouldn’t try to do it all on your own. Seek the advice of a specialist franchise-experienced accountant to help you evaluate the opportunity, About the Author review the projections and provide you Philip Morrison is principal with an independent opinion. Although of Franchise Accountants, every successful franchisee will tell an award-winning specialist you that they are passionate about accounting practice which has worked with franchisees of over their business, profit counts more than 250 different franchise brands passion when you’re still considering throughout New Zealand. which franchise to buy. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

DON’T

generalise DO check It's often said that buying a franchise is less risky than starting business on your own.

This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff.

And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor.

So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector.

YOU LEAP They’ll help you read between the lines and get the real answers.

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We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

49

Opportunity: Business & Commercial

THE TIME IS NOW InXpress franchisee experiencing rapid growth as online sales grow

B

havin Shah started his career as a technical engineer in the IT industry before gravitating towards sales and business development.

Having worked on a contract basis with a state government agency in Australia, he knew he had the ability to respond to new challenges. That gave him confidence he could handle owning his own business.

‘I made a checklist of what I wanted from a business: it had to generate passive income; give me time to spend with my young family; be challenging; and be something I had never done before.’

When he read about InXpress, Bhavin realised that it ticked all the boxes.

Founded in the UK in 1999, InXpress handles logistics for SMEs to save them time, money and hassle, making it easy for companies to send packages anywhere in the world. With online retail taking off more than ever right now, the 380-plus InXpress franchisees are ideally placed to benefit.

Franchisees are free to focus on sales without being directly involved in the shipping process. Clients use the InXpress WebShip Plus platform to arrange shipments, while the courier company collects the parcels and arranges customs clearance. WebShip Plus also manages quotes, invoices and shipment tracking, leaving franchisees free to seek out new clients, identify their issues and suggest solutions.

‘Franchisees benefit from the recurring income that their clients generate,’ explains Geoff Hargreaves, the company’s Franchise Development Manager. ‘That makes InXpress ideal for someone with business development skills like Bhavin. The investment is just $29,900 +gst and, once established, a franchisee can achieve an income of $20,000 a month – or even more!’

Bhavin Shah

Make money saving money Bhavin examined the InXpress business model and finances in detail. He had no experience of the freight and shipping industry, but discovered InXpress offers extensive, tried-and-tested training and support, as well as established systems which would provide everything he needed to build a strong and successful business. In the last two years, that’s exactly what he’s achieved.

‘InXpress focuses on smaller clients who can benefit the most from our massive buying power with the courier companies and appreciate our straightforward systems,’ he explains. ‘Customers get access to the reduced shipping costs we offer, and can absorb that into their margins or pass the savings along to their customers to be more competitive. And while they’re saving money, I’m making money.’

InXpress franchisees don’t need a permanent office or large staff – just a laptop, phone and transport. The result has given Bhavin everything he Advertiser Info was looking for. ‘I enjoy the work-fromanywhere lifestyle and the flexibility InXpress that it gives me to operate (almost) at www.inxpress.com/nz my own hours.’

Contact Geoff says InXpress has opportunities right now throughout New Zealand. ‘To find out more, call me today.’

Geoff Hargreaves P 0-9-884 9759 sales.nz@inxpress.com

Your Opportunity to Join the Narellan Pools Community is HERE! We are looking for highly talented and passionate people hungry for growth and success to join our special community of pool builders.

• • • • • For more information contact Brett Williams 027 559 7528 bwilliams@narellanpools.com www.narellanpools.co.nz 50

Franchise New Zealand

Spring 2020

Year 29 Issue 03

Opportunity: Food & Beverage

RIGHT BEHIND YOU New franchisees find The Coffee Club franchise and customers see them through

Scott Smith, proud new owner of The Coffee Club, Orewa

M

any people might think that buying a new business then having to close it down temporarily after just six weeks because of a global pandemic was a disaster – but to Scott and Della Smith, it confirmed that they had made the right choice of franchise in the right location. ‘And what a great story to tell the grandkids!’ laughs Scott.

In the few months since the couple took over The Coffee Club Orewa, north of Auckland, they have learned they have two communities they can rely on: the franchise and their customers.

Scott spent those first six weeks of ownership building customer relationships and his own confidence, then the Level 4 lockdown hit. Scott remained calm and looked for the positives. ‘I said to myself, “It is what it is”. This was something I couldn’t control.

‘We’d made a lot of traction in those first weeks – it was hard work, but the training had been excellent and I loved it. Fortunately, we’d gone into business with enough capital behind us, just in case something went wrong. I didn’t expect this of course, but that planning for a rainy day really paid off.’

A team effort

‘Lockdown was definitely a shock but, after hitting the ground running in a new business, it was actually quite nice to slow down, have family time, and see the real value of a good franchise at work,’ says Scott. ‘We had clear communication from The Coffee Club in a time of uncertainty, and a group of experienced people who were ready to stand up and fight for their franchisees as needed.

‘The team is brilliant. My business development manager was a franchisee himself, so he really knows what it’s like and cares about my success.

Brad Jacobs and Andy Lucas, the directors of The Coffee Club in New Zealand, are young, smart guys who are really passionate about the brand and their franchisees. It’s a tight culture and a great place to be.

‘When we moved down to Level 3 I wasn’t planning to open for takeaway orders, but they talked me into it, and by the time we were in Level 1, we were flying!’ Since re-opening, Scott has seen large weekly growth and is beating the equivalent sales weeks from last year.

Family support

Scott came to the business with sales, marketing and management experience in large FMCG. That gave him an understanding of customer support and finance but, he says, ‘I took on a franchise because I wanted to do something for myself, with the backing and support of a great brand. My family understood that I was done with the corporate world and needed to move on, they supported me every step of the way – that was really important to me. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘I knew a bit about franchising from working with franchises as a supplier, and I knew about The Coffee Club because Della and I had lived in Australia for a few years and took our kids there all the time. It was always clean, friendly and you knew what you were going to get. But I’d never run a café before, so having the best training, systems and support was going to be vital.’

Community feel Orewa has always been a part of Scott’s life. ‘I spent weeks here in the family motorhome when younger, and Della and I got engaged just down the road, so when Della spotted The Coffee Club here was for sale, it all clicked.

‘This is such a community town. It’s got a great mix of people, and with Millwater nearby is a real growth area. What I didn’t expect was to have such great customers, who know my name and ask after the kids. They really care about how my family and I are doing – there are hundreds of people who are genuinely glad to see us open again. I used to wake up and dread going to work, but now I absolutely love it.

‘The locals want to come out and support us – and they share the love around all the local eateries, which is important in a small town. Everyone works hard for their money, and if they choose to spend it with us then they should absolutely enjoy the experience. Hospitality is the business of serving people and making them want to come back, so we put in the work to ensure they do.’

We made a great choice After six dramatic months, Scott and Della couldn’t be happier with their decision. ‘Turnover is up, customers are happy and I’m loving the challenges and all the smiles,’ says Scott. ‘We haven’t allowed Covid-19 to define what happens in our business, and we have learned that we made a great choice in The Coffee Club.’

The Coffee Club is looking for franchisees throughout the country, including key growth areas in Nelson, Napier, Auckland and Ashburton. Investment levels range from $350,000 Advertiser Info to $400,000 +gst.

The Coffee Club Andy Lucas says, ‘If you’re a people person with a passion for good food, great service and excellent coffee looking to step into your own business, give us a call.’

www.thecoffeeclub.co.nz Contact Brad Jacobs P 0-9-304 0008 M 0275 263 333 b.jacobs@thecoffeeclub.co.nz

51

S Franchise Management

THINK AHEAD Franchize Consultants suggest you start preparing your franchise for 2040

F

ranchise agreements commonly have a total combined term of 15-20 years. ‘That timeframe provides a rigidity to franchisee and franchisor business models that can’t easily be adapted,’ says Dr Callum Floyd, the Managing Director of Franchize Consultants. ‘Decisions made at the start will influence how a franchise performs for many years to come.’ He offers two examples from New Zealand franchises.

Franchising your business or improving an existing network?

Do it once, do it right.

1 A new franchisor set their royalty at 4 percent when they first started.

Today, they have a nationwide network of profitable franchisees but make very little profit themselves. With proper research and planning, they could have set an easily-affordable 5 percent royalty. This would not only have generated an annual profit of around $1 million, but have allowed them to provide more support – boosting profits further for franchisees and franchisor alike.

2 A franchisor defined and sold 12 exclusive territories to cover New Zealand. Time showed that there was actually scope for more than 100.

Proper research would have identified this and allowed the franchise to achieve greater market penetration. In turn, that would have generated more buying power, more awareness, and helped drive stronger franchisee and franchisor returns.

‘These examples show that franchising is a complex process,’ says Callum.

‘Optimising long-term value requires a much more considered approach than most companies realise – and many consultants can provide.’

Franchize Consultants is a six-times winner of the Service Provider of the Year title in the Westpac New Zealand Franchise Awards. ‘Thirty years of experience have given us a wealth of understanding about structuring franchises in all sorts of industries. We not only help new companies design franchise networks; we also review franchise models for existing companies to help them improve performance.’

New franchisors If you are considering franchising a business, Callum suggests thinking ahead to 2040 and conducting as detailed planning as practicable to create a strong foundation for future returns. Key areas include: • Detailed franchising feasibility and implementation planning, including fee structures, ways of generating revenue, support costs and territories; • Franchise agreement and disclosure document development; • Franchisee and franchisor operating manuals; • Franchisee recruitment process and infrastructure; • Support office team preparations.

Established franchisors Established franchisors also need to look to the long term to give them perspective on changes needed now to secure a more certain, sustainable and rewarding future. These might include:

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

• A comprehensive review of performance, structure and management, at both the franchisor and franchisee level; • Current and expected changes affecting customers, marketing, supplies, technology and competition;

Brilliant Commercial Cleaners

• Best practice, legal and other environmental forces; • Franchisor vs franchisee responsibilities; • Fee structures and support services.

‘A comprehensive assessment of gaps, threats, and opportunities in all these areas allows you to identify goals and strategies for the benefit of all stakeholders,’ says Callum. ‘Expert guidance can help you harness the potential and value from your franchise business – contact Franchize Consultants to find out how we can help.’

52

Advertiser Info

Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year

Franchise New Zealand

Spring 2020

Year 29 Issue 03

Linda and Allan Jeffries: ‘This was possibly our best move ever!’

NEW LEASE OF LIFE V.I.P. Home Services franchisees enjoy time for grandkids and a six-figure income

T

his was possibly our best move ever,’ say Allan and Linda Jeffries.

‘By buying a V.I.P. outdoor franchise, we’ve gone from a stressful life to earning a six-figure income in just over a year – despite Covid-19. We even have time to play bowls and enjoy our grandchildren.’

Matamata-based Allan and Linda were chicken farmers for over 20 years.

‘For the last 5 years we were working 12-hour days, 7 days a week. We really wanted our lives back, especially as we were approaching 60, so we sold that business in December 2018 and haven’t worked a weekend since,’ Allan says happily.

But the couple weren’t ready to retire. Wondering how to secure their future, they started looking at businesses for sale and soon came across V.I.P. ‘We had owned an independent lawnmowing business years before, but it can be hard going on your own,’ Allan recalls. ‘But with V.I.P. we knew the franchise’s reputation and everything they presented at our first meeting was, frankly, excellent. We then had an accountant look over the books and the figures – he already knew a couple of other V.I.P. franchisees – and basically he gave the business a big tick, so we had no doubts.’

Safety net A big attraction for Allan and Linda with the V.I.P. package was the paid training period for new franchisees. ‘Knowing we’d have income for our first four months took the fear out of it, and it is a great safety net whilst you get going.

‘We also had confidence in the V.I.P. system and training. We spent an entire month learning the systems and how to be efficient, as well as meeting our clients, which felt quite luxurious, really! And it’s not just lawnmowing – V.I.P. allows you to do everything from gardening to washing windows. It’s very useful to be able to adapt and do some gardening during the season when lawns are growing more slowly – clients are bound to ask you if you can do hedges or trees, and having the right equipment means you need never turn work down.

‘The 0800 number on our trailer attracts attention wherever we go, and the V.I.P. call centre handles and distributes enquiries as they come in, so we never miss out on jobs while we are busy. There’s certainly plenty of work out there!’

Choose what, where and how you want to work V.I.P. offers two different types of franchise: outdoor (lawnmowing, gardening and outside jobs) or indoor (all types of cleaning). ‘You choose the level you start at and enjoy the security of an income guarantee while you are getting established,’ says Estelle Logan, who with husband John is V.I.P’s national franchisor in New Zealand. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘Many of our franchisees work together as couples, like Allan and Linda, but there are also lots of opportunities in both franchises for individuals looking for a secure income – whatever their age.’

Linda says, ‘Allan and I have always worked together, we like it. We use the same vehicle and the normal routine is that Allan starts the linetrimming and I start the mowing when we arrive. Then, depending on the job, Allan blows down the paths or adds another mower. It’s been harmonious all along – buying this franchise was a way to get our lives back, and it’s most certainly worked.’

Support when you need it Perhaps the most remarkable thing about Allan and Linda’s journey was the momentous interruption caused by Covid-19. ‘We’ve effectively only had one full season since we started just over a year ago, and this autumn we were all unable to work for six weeks. Despite that, we are doing very well, earning a perfectly good six-figure income on probably only four-and-a-half days a week. We’re certainly home by 3pm each day.

‘Over the lockdown period, Estelle, John and the V.I.P team were superb.

It’s obvious they really care for their franchisees, providing support in all sorts of ways not just for the franchisees themselves but their wider families, too – and they waived all fees for the duration.

‘At our age we are very happy to be making a very good income, but there are other benefits too. We don’t want to be the richest people in the grave and if we keep this up we will be fit and healthy for our grandchildren for many years to come.’

Your success is our success Estelle Logan says, ‘Allan and Linda wanted their lives back and now have a thriving business which still gives them time to enjoy their family.

They can also choose what to do next; as their business grows, they can expand, employ staff or sell excess business to new franchisees joining V.I.P. ‘V.I.P. franchisees don’t have expensive premises or equipment, there’s no rent to pay and minimal fixed costs. They don’t have to worry about redundancy or reduced hours. Instead, they enjoy a lot of flexibility, and we are delighted the Jeffries have made such a success of it.

‘We care about our franchisees because your success is our success,’ Estelle says firmly. ‘We have opportunities available in your area right now, with a variety of investment levels, so contact us today to find out more.’

Advertiser Info

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

53

Buying A Franchise: Legal Matters

why use a LAWYER? There’s no excuse for cutting corners when buying a franchise – here are 8 good reasons to take legal advice

O

ccasionally, disappointed franchisees call our office to ask for advice. Their message is almost always the same: ‘We’re in a bit of trouble.’ In most cases, they admit to not having bothered to consult a lawyer before buying their franchise. Well, to save you making the same mistake, here’s our list of the reasons why people don’t use lawyers, and the reasons why they should.

1. It’s such a good franchise. It might indeed be a good franchise, or it might just be a large franchise, or it might be a franchise that’s past its peak. A good reputation is important but it’s what’s in the franchise agreement that counts. Use a lawyer.

2. I read through the agreement, it looks pretty straightforward. Oh really? You read all 40 pages of legal jargon and understood the lot? Do you know what the term is and what happens at the end of the term?

Do you know who you can sell it to? Do you know what your obligations are and how many ways you can lose the business if you break them?

Use a lawyer.

3. I need all my money for the business, not to pay expensive lawyers.

There are lots of expenses involved in starting a new business, but it’s easier to think of items such as equipment, advertising or even insurance as investments. Think of legal advice as a form of investment,

too – it ensures that you are properly equipped with the knowledge to make the most of your new business. Use a lawyer.

4. There’s no point in paying a lawyer, the franchisor won’t change the agreement anyway. Franchisors don’t generally change terms and conditions to suit individuals, that’s true, but some franchise agreements are more onerous than others. The time to find out what you are getting yourself into is before you sign, not after. Use a lawyer.

5. The guy who handled our house sale looked it over. Franchising is a specialist area that requires advisors with knowledge of what should and shouldn’t be included, what’s reasonable and what’s unreasonable. They also know most of the players. Use a lawyer - but use a specialist one (see the Directory on page 78).

6. I bought an existing franchise and the franchisee said the agreement was OK. What else was he going to say? He might have been desperate to get out of it. Use a lawyer.

7. There wasn’t enough time. If a franchisor puts you under pressure to sign a franchise agreement, take a big step backwards. You should get all the information you need on which to base an informed decision at least 14 days before having to sign anything. That gives you time to yes - use a lawyer.

8. I don’t trust lawyers. So you had a bad experience once? Get over it.

You need a specialist on your side to help you make the right decision.

Start by making a right decision now. Use a lawyer.

DONUTS

For more information contact us admin@epiphanycafe.co.nz www.epiphanycafe.co.nz

54

CAFE FRANCHISE OPTION ALSO AVAILABLE North and South Island Franchise New Zealand

Spring 2020

Year 29 Issue 03

Photographer: Tom Allan

Opportunity: Business & Commercial

COURIERS CATCH THE

e-commerce wave The Covid-induced home shopping boom has boosted business for Aramex franchisees

T

he year 2020 may have been tough, but it’s turned out to be a time of remarkable growth for Aramex franchisees. As Scott Jenyns, the CEO of Aramex (formerly Fastway Couriers) points out, ‘While it placed immense pressure on everybody, there was a massive silver lining for us – the surge in e-commerce volumes generated by house-bound Kiwis.

‘From late April to early July, our Courier Franchisees were picking up more parcels every day than on their busiest single day in 2019. For a period of time, volumes effectively doubled, and months later they are still higher than normal. Kiwis have become accustomed to the convenience of online shopping. That’s great news for our existing franchisees and means more opportunities than ever for new ones.’

Make it easy Scott says that Aramex customers throughout the country were able to ride the e-commerce wave and adopt online sales almost overnight thanks to Myfastway – Aramex’s self-service, electronic label consigning platform.

‘Aramex has the technology to make transactions seamless for both business-to-business (B2B) and business-to-consumer (B2C) customers.

Opening a Myfastway account takes just a few minutes and was responsible for thousands of new customers during the lockdown.

‘There was so much demand that we had to re-introduce an Uber-style model called Blu Couriers where drivers use their own vehicles to complement the existing Aramex fleet. This proved highly effective in meeting the sudden surge in online retail shopping and addressing the resultant business-to-consumer delivery growth.

‘The new service can be easily ramped up to deal with volume spikes – such as those experienced on Black Friday, Cyber Monday and at Christmas – when our franchisees regularly experience higher demand for their services. It allows Aramex franchisees to focus on the needs of their customers and grow their core business all year round.’

The opportunities Aramex offers two very different franchise opportunities. Regional Franchisees operate the depots in their respective regions, providing logistics and back office support services for individual couriers as well as managing administration and contracts in their area. ‘That’s a large investment, large return opportunity,’ says Scott.

Courier Franchisees own their own vans and do pick-ups and deliveries for our clients, as well as building on-the-ground relationships and generating new business. With 300 Courier Franchisees around the country, it’s a very secure business and, Scott says, now is a good time to get involved. ‘Parcel volumes are up 15 percent and showing no signs of reducing, and we have individual courier opportunities available nationwide – particularly in the larger metropolitan areas.

‘The business attracts people from all walks of life, both young and old, and Courier Franchisees require an upfront investment of just $25,000 to franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Zane Townshend, General Manager of Aramex Hawke’s Bay

$35,000 +gst and a late-model vehicle. It’s an area where the old saying “hard work pays off” is totally applicable – the more effort you put in, the higher the return.

‘That means you need to be energetic, relatively fit, and friendly,’ explains Scott. ‘You must also be personable and outgoing because we want people who can develop relationships. After all, couriers are the primary point of contact with customers.’

All the support you need Anyone looking at purchasing an Aramex Courier Franchise for the first time can expect to be backed by high-calibre support, says Scott.

‘Collectively, the national support team has more than 100 years’ experience in Aramex and Fastway, and many have owned and operated one of our franchises themselves, so they know what it’s really like. They will provide full training to get you earning fast, with ongoing assistance right across the board from operations to marketing and technology.

‘Having good systems to help you be quick and efficient around parcel pick-up is vital to your earning power, and we have access to the latest technology to keep you ahead. Aramex is one of the top five logistics providers in the world, operating in 72 countries, and that gives us a lot of experience to draw on. As Aramex, we also now offer a seamless transaction under one name for international e-commerce businesses selling and delivering consumer products to New Zealanders.’

Scott says there’ll be more promotion of the Aramex brand in the months ahead to remind customers of the worldwide logistics firepower available through their local courier.

There’s never been a better time The Aramex franchise support office is based in Hawkes Bay, the home of Fastway Couriers since 1983, with a new development planned for 2022 that will create a Centre of Excellence facility doubling as the local courier operation, depot and national training facility. ‘This will help our franchisees build better businesses than ever,’ says Scott. ‘It will also allow us to trial new services and technology prior to any national or global roll out, and offer more opportunities for staff and franchisees to progress further across the wider Aramex community.’

For anyone concerned about the risk of becoming self-employed in the current climate, Scott points out: ‘I’ve seen this business weather two global Advertiser Info crises – the 2008 Global Financial Crisis and the Covid-19 pandemic.

Aramex New Zealand That’s shown just how well-insulated www.aramex.co.nz/ our franchise model is from any franchising fallout. In fact, with the growth of Contact online retail, there’s probably never P 0-6-833 6333 been a better time to catch the wave – P 0508 NZ Aramex get in touch and find out more.’ recruitment@aramex.co.nz

55

Opportunity: Food & Beverage

FRESH BEGINNING Black & White Coffee Cartel brings a new approach to the café scene

I

f the recent lockdowns have proved one thing, it’s that the freedom New Zealanders miss most is access to great coffee – and loyal fans of Black & White Coffee Cartel were quick to form socially-distanced lines to get their fix as soon the cult café’s doors opened again.

Created by Bink Bowler in 2014, Black & White took its inspiration from the little cafés you find on every street corner in France or Italy. ‘They all roast their own coffee on the spot and grind it just moments before it is brewed. The result is a divine aroma which I defy any coffee-lover to pass by, and a cool and funky feel unlike the big chains with their massive kitchens and huge overheads.

‘Look at our Facebook page and you won’t see a dull corporate sameness to every outlet – we go for raw and funky. We serve classicstyle café food, of course – croissants, pastries, bagels, scones, sandwiches – but some of our cafés make on-site, some buy in. Some of our highest trading shops don’t have kitchens at all – they just focus on customers in need of a grab-and-go coffee fix.’

This bespoke approach means that investment levels vary according to location and operation, starting from around $300,000 for a fullyequipped turn-key business.

Today there are already 12 Black & White Coffee Cartel stores around the South Island, with opportunities for more, and the company is looking

for franchisees to take the concept north. Multi-store franchises are a possibility for the right people. The company is managed by Tony Yin – who has extensive experience in the café industry – with former All Black captain Reuben Thorne as major shareholder and co-director.

A business of your own The key to the success of Black & White Coffee Cartel has been to turn owners into roasters as well as entrepreneurs. ‘Roasting is an art, so we train you to help you deliver a great product every time,’ says Tony.

‘And there’s another advantage to roasting on the spot – economics.

We buy beans direct from the importer on a long-term contract, and they arrive in sacks at each café exactly as they left the farm in Honduras or Brazil. By roasting their own beans in-house, franchisees save 50-60 percent on the product cost. Better margins, better returns and a fresher product, too!’

Tony says that many people with experience in the café industry are drawn to Black & White because of its points of difference, ‘But we’ll consider anyone as long as they have a love of Advertiser Info coffee, enjoy hard work and Black & White Coffee Cartel love making people smile. www.blackandwhitecoffee.co.nz Hospitality is within – you’ve Contact either got it, or you haven’t. If Raphael Garcia you have, then come and join M 021 223 1992 us – we’ll support you to build raphael@blackandwhitecoffee.co.nz a business of your own.’

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56

Franchise New Zealand

Spring 2020

Year 29 Issue 03

Opportunity: Leisure & Education

HOWZAT? Cricket pro catches on to Kelly Sports for a new future

F

rom the age of 5, Anish Desai has always been keen on sport. ‘I loved all sports growing up, and became very good at soccer and cricket.

By the time I was 15 I planned to be a professional cricketer.’

Anish played representative cricket for Hamilton and Northern Districts, but was always aware of the need to have a plan for life after cricket. ‘I knew I wanted to be involved in sports management at some stage in my life. I’m a pretty open, approachable guy and I’ve always enjoyed coaching so I spent the Kiwi winters of 2018 and 2019 playing cricket in Ireland and doing a lot of coaching there.

‘When I came back to New Zealand, I began to look for opportunities that would combine my passions and studied sports business management through Massey University online. I’m now 26, and I think I’d reached a stage in life where I realised that I could make a great career with sport at its core, but maybe not as my 15-year-old self imagined it.’

Kelly Sports gives Anish Desai a work/ life balance with a solid business opportunity

And that was when Anish came across Kelly Sports. Kelly Sports franchisees provide in-school and after-school sports programmes at hundreds of schools around New Zealand, teaching fundamental skills and encouraging kids to have fun and give all sorts of sports a try.

‘Kelly Sports can play a vital part in giving children confidence and setting them up for life,’ says Paul Jamieson, the managing director of Kelly Sports New Zealand. ‘Schools have a crowded curriculum these days and sometimes sports and physical activity are being squeezed off the agenda. The result is that far too many kids just don’t get the opportunity to learn the basics. Our franchisees are welcomed and help make a fundamental difference to children wherever they go.’

Too good to turn down Anish contacted the franchise and got very positive vibes from the word go. ‘Paul is a very genuine guy, and the more I talked to him and researched the franchise, the more I realised how good their system is.

I felt their values and goals matched mine, and what they offer kids is far better than any other organisation can offer.

‘I decided Kelly Sports was simply too good an opportunity to turn down. Yes, I could pursue a professional cricket career for a couple of years, but then what? I think many people in my position have to think about the future beyond professional sport, and I was so impressed with the opportunity that I felt it was worth making the change now. I’ve leapt into Kelly Sports because I’m passionate about what it offers kids, and the franchise provides the support that I needed to help me make the transition into a business of my own.

‘Kelly Sports was too good to turn down,’ says Anish

‘Kelly Sports franchisees are trained to market and manage the programmes, as well as run them initially, and as the business grows they can employ as many coaches as they need to meet demand. It’s a way to turn my passion into my business.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

It gives me great joy Having started in March 2020, Anish had just four weeks of operation in Tauranga before the schools all closed for lockdown. ‘But the way I look at it, I started once so I could easily start again. The franchise was very supportive, helping me approach the schools and getting to know the people and parents I will be working with. And being a bit of a known name locally does no harm,’ he smiles.

Having started his new business twice, what advice does Anish have for others in his situation.? ‘I’d say talk to as many people as you can: friends, family, business people, etc, but above all other franchisees.

I spent a lot of time with the Hamilton franchisees and that was invaluable.

‘Kelly Sports offers great programmes and, as the franchisees will tell you, is incredibly rewarding if you have the right qualities. A love of sport is top of that list, but you also need organisation, communication, approachability, honesty and reliability. Working with children gives me great joy, and you can see so clearly how much of an impact sport can have in their lives. When I hear a child say, “I loved that,” or “I learned that and I want to go back and do more,” then I know I’ve done my job!’

A very solid business Kelly Sports is looking for more people like Anish to run programmes in most parts of the country. The investment starts from $35,000, and with revenue streams from both schools and parents, franchisee income can climb into six figures, says Paul.

‘With 25 years’ experience behind us, Kelly Sports is a very solid business opportunity. If you have the passion and the drive we can teach you how to create a successful business and will work hard to assist you every step of the way, as Anish will testify,’ says Paul.

Advertiser Info ‘This is a franchise that can give you a great deal of satisfaction together with a great work/life balance. Call me – I’m happy to put you in touch with our franchisees so you can draw your own conclusions.’

Kelly Sports www.kellysports.co.nz Contact Paul Jamieson M 021 409 241 paul@kellysports.co.nz

57

Buying A Franchise: Getting Started

IN GOOD TIMES & IN BAD TIMES HAIR NEVER STOPS GROWING Ready to style your life your way?

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People will always need a high quality haircut at a reasonable price. For 30 years Just Cuts has offered a proven system for hairdressing, where there is always demand. And with Just Cuts, the loyalty of our Clients lies with the brand, rather than a particular Stylist.

J J You don't need to be a hairdresser as the Just Cuts system empowers the Team to run the day to day for you.

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READY TO BE YOUR OWN BOSS?

NO EXPER How can you build a business in a completely new industry? Franchising can help you do just that, and online training makes it even easier

B

uying a franchise can enable you to shift not just from employment to business ownership, but from one career or one industry to another.

As we’ve seen in our cover story (page 6), engineers can become property managers or safety specialists; salespeople and technicians can run professional cleaning businesses. Throughout this magazine, you’ll find lots more examples of people changing direction to achieve their goals.

But how do you learn a whole new business from scratch? The answer is: one step at a time. You might be new to learning the business, but most franchisors will have been through the process of teaching it many times before, and they will know what you need to know, when you need to learn it, and how it is best taught.

In fact, 70-80 percent of franchisors say ‘No experience needed’ when they are looking for franchisees – and they mean it. Many actually prefer new franchisees not to have specific experience in the industry concerned, as newcomers can learn the franchise’s systems without having to unlearn conflicting practices first.

Of course, you still need to have the right skills, even if you have no experience. Your chosen franchise might require you to be able to lead a team, or have sales ability, or practical skills. You’ll need to be able to learn and follow systems designed to help you operate your business efficiently and profitably. And you’ll certainly need commitment and enthusiasm for what you do, determination to overcome difficulties, and the support and understanding of friends and family as you focus totally on your business when you first start.

So, assuming that you have the right qualities, what can you expect as you start a new chapter of your life?

Learning the basics The nature of your initial training will vary according to the complexity of the franchisee’s role and the degree of familiarisation required with new equipment and/or systems.

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58

For example, a training programme designed to help you run a café franchise – where you will be producing product, recruiting, training and managing staff working shifts, running a retail operation, complying with hygiene requirements and handling all the usual administrative, financial and marketing tasks required to run a business profitably – is going to be rather longer and more detailed than one designed for a lawnmowing franchisee. But even then, if you are going to learn to mow 15 lawns a day, you need to know how to do it well, quickly, safely and without wearing yourself out. The training will teach you all that.

Of course, the nature of any training programme will depend on a franchisor’s resources, size and experience. In some of the new franchises, training may be carried out by the franchisor themselves, while established franchises will often have a team that specialises in training new franchisees in a purpose-built location. In some cases, new franchisees may usually be trained overseas in Australia or the US, although the current closed borders mean that local or online training (see below) are required. Whatever the training, though, it is likely to combine some classroom time with ‘on-the-job’ experience in a companyowned outlet, or possibly with an experienced franchisee.

One thing is certain: no matter how good or thorough the training programme, it will require the new franchisee to take in a huge amount of information in a relatively short time. A newcomer will probably be horrified at all the things there are to know about business management, even before taking the actual operation into account. But all the systems are in place to help you – your first task as a new business owner is to learn how to use them.

Franchise New Zealand

Spring 2020

Year 29 Issue 03

ERIENCE REQUIRED

Running your own business It’s important to realise that, even after you have completed your initial training and opened the doors of your new business, you won’t be on your own. The franchisor will usually supply an experienced field support person to work with you in your own territory both prior to and immediately after opening. They will help to reduce your nervousness by ensuring that everything is set up properly so that you can apply your training. Once open, expect the field support person to stay with you for long enough for you to feel reasonably comfortable operating on your own. They are not there to run the business for you, but to make it easier for you to learn how to run it yourself.

The amount of time that this takes will vary enormously. In food or retail businesses, a week or so of on-site support before and after opening would be quite usual. In some franchises – particularly service-based ones – the training and opening periods may overlap if, say, the franchisor’s representative goes out to meet prospects with you and helps secure your first clients. And after the initial on-site support ends, you can still look forward to plenty of ongoing support, including: • Personal visits from field support people or specialist team members • Telephone support • Online support • Meetings and mentoring from experienced franchisees • National conferences • Ongoing training, both online and onsite

The rise of online training The recent lockdowns have accelerated one of the recent trends, which is the move to providing franchisee and staff training via online programmes. These have a number of advantages: • They reduce travel and accommodation costs; • They can be accessed at suitable times (this can be important if, for example, the new franchisee is working out their notice in an existing job, or a staff member has family commitments); • They can be taken at a speed the trainee is comfortable with; • They ensure that all trainees receive consistent information so best practice is always being taught; • Programmes can easily be repeated at any time if needed.

Online training can start even before you buy a franchise, with the Franchise Association running a free Pre-entry Online Education Programme to help prospective franchisees. The five 45-minute modules include downloadable content and short videos, and can be accessed at www.franchiseassociation.org.nz/online-course. Some franchisors make completion of this course compulsory before entering a franchise. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

At Dream Doors, the company has developed a 40 hour pre-franchisee training programme called The Learning Centre. ‘We require all our prospective franchisees to complete this course so they have a thorough understanding of what the business is about and how it operates,’ explains franchisor Derek Lilly. ‘We took the opportunity to update this during lockdown, as well as adding a complete online Heath & Safety feature to our Franchise Management System.’

New ways to manage change Something you need to be aware of when buying a franchise is that it will involve constant change, both for yourself and any staff you may employ. Businesses don’t stand still; customers’ tastes change; and new products, equipment and compliance requirements mean constant retraining. This is another area where online training has come to the fore.

Brad Jacobs of The Coffee Club says, ‘We used the two lockdowns to move all of our existing Training Academy modules online – these cover things like Good Food, Great Service, Excellent Coffee, Health & Safety, etc – and even things like our team handbook and new team induction programme. All are hosted on the Intuto platform.

‘The move was made for a few reasons. It wasn’t about removing or reducing face-to-face training – that’s still essential. It’s more about efficiency, easy record-keeping, simple compliance checking for councils, safety for franchisees and team members, reduced printing costs, etc.

‘Covid-19 wasn’t a huge driver to do this, but the lockdown gave us the chance to get the huge task done while the operations team had the time to do it.

‘And of course there is the added benefit of being able to complete training remotely in times when travel might be restricted. For example, our Excellent Coffee trainer can run a Silver Barista Academy via Microsoft Teams. Instead of having to courier physical workbooks, assessments, etc to the cafes (and then try and get them all sent back for assessment), the team members log in live and work through the course together with her.

The team member completes the assessment immediately and there’s no delay in getting the information back and forward. It’s very efficient.’

Learn new skills fast Stella Blake of Paramount Services agrees. ‘During lockdown, we moved to a cloud-based video communication that allows central management to set up virtual video and audio conferencing, with recording that can be published to webinars, live chats and multiple screen sharing.

‘The mobility of the app from a phone system also enabled our qualified assessors to go on site virtually and observe the skills of our franchisees in real time. This meant learning continued during lockdown and qualifications were achievable. In this current climate, it was more important than ever that our franchisees reached Level 3 standard to

59

Buying A Franchise: Getting Started

apply general knowledge of infection prevention and contamination as a cleaner. This would normally take eight months to complete, but with video conferencing our franchisees completed the qualification in under three.’

Stella says Paramount is also using the system to help interview potential franchisees at a time when travel can be difficult. ‘Everyone wants to meet with you, and by sharing screens, I can demonstrate how they can transfer their skills from one industry or region to another. For many people, that can be scary, especially if the change is the result of a job loss or shift in their current field. But the abilities they have already acquired in their professional experience can be put to good use seamlessly helping them to be effective and successful with a Paramount franchise. Transferring and leveraging transferable skills is key to being flexible in today’s rapidly evolving and volatile market.

‘The use of video conferencing has enabled us to assist franchisees and their staff to identify their current skillset and upskill and, most importantly, to make stronger connections with Paramount – wherever they are.’

Questions to ask So if you’re looking at a franchise opportunity, how can you decide whether it will offer the training you need to help you succeed in a new industry? Here are some suggestions: 1. Speak to existing franchisees and ask them about their training experience. Was it well-structured and easy to follow? Did it leave them feeling confident that they would be able to manage their business? Did it seem to cover the essentials of what they needed to know in the early stages? Was there further training as they became more experienced, and was it appropriate to their needs?

2. Experience the business from a customer’s perspective. Visit several outlets or observe several different franchisees at work. Do they seem

60

confident and well-trained? Are they operating in a consistent way? If there are staff, do they seem well-trained and efficient? Is the franchisee visible in the business and are they leading their team well?

3. Ask how new franchisee training is delivered, who it is delivered by and what experience they have – both as operators and as trainers. If there is an online element, can this be carried out while still in your existing position?

4. Ask to see some of the training resources and assess how current and how thorough they are. When were they last updated? If the franchise comes from overseas, have the training materials been modified for New Zealand conditions?

5. Ask if the training is certified or assessed to ensure that trainees absorb and can demonstrate the learning. Is it linked to any formal training programme or national standard?

6. Find out what ongoing training has been offered in, say, the past 12 months and verify this with franchisees. If there is online training, ask franchisees if they found it well-structured, practical and useful.

One of the major reasons for buying a franchise should be that it offers a lower risk way of going into business than trying to do it alone. The training you will receive from the franchisor is a big part of reducing that risk.

By choosing a franchise that offers excellent initial and ongoing training, you will not only increase the speed with which your business starts to make a return on your investment – About the Author you will achieve greater success in the Lorraine Lord was training long term and build a bigger, better manager for an award-winning and more satisfying business for your franchise in the UK and helped many new franchisees establish future. their businesses

Franchise New Zealand

Spring 2020

Year 29 Issue 03

Opportunity: Health & Beauty Jenny Lloyd (centre): ‘As a Caci franchisee, you’re part of a big team’

Jenny Lloyd loved her first Caci clinic so much that she invested in a second

teamwork helped the

DREAM WORK

J

enny Lloyd already had business management experience before opening her first Caci clinic in Whangarei in 2005. With her husband, the mother-of-three and trained beauty therapist had co-owned a petrol station near Hokianga in the Far North, complete with a Lotto franchise. That experience would stand her in good stead.

Nine years after opening her skin and appearance medicine business in Whangarei, Jenny purchased a second Caci clinic in Orewa, just north of Auckland. How does she manage the two? ‘By living in the beautiful town of Mangawhai, almost half-way between the two clinics,’ she explains.

‘I have trained and qualified staff in both clinics, and spend two days per week at each, working 9am to 7pm. On Fridays I work remotely from home and I always have my phone should there be an issue.’

And, of course, she has the franchise behind her. ‘Being a Caci franchisee, you’re part of a big team,’ she points out. ‘We have a wonderful support network behind us with proven systems, equipment and products. As a small business owner I have to wear many hats, so it’s great to have so many knowledgeable people available to help with issues we all face.’

Support makes all the difference Jenny speaks highly of the Caci support team. ‘Caci has dedicated Regional Support Managers to assist with sales and support – if they don’t have the answer, they’ll get it for you. Caci also has a wonderful training academy which offers online and practical training, and I have attended numerous workshops over the years to fine-tune my financial and operational literacy.’

That online element really paid off during the Covid-19 lockdown. ‘The academy put on several webinars that proved really successful for keeping our staff up-skilled and motivated for their return to the clinic,’ Jenny says. ‘Franchisees received guidance around what the process and procedure would look like at the various alert levels, plus assistance on health and safety protocols, support with the government’s wage subsidies and rent relief from our landlords.

‘Caci also created a useful networking tool to address any unanswered questions and concerns, and we had regular Zoom group huddles that were great for keeping us informed and supported. All in all, being part of a great franchise makes all the difference.’

Building loyal customers According to Jenny, ‘Marketing is another minefield where most people without a marketing degree struggle. It can be expensive, too, so having Caci’s fabulous marketing team to support us with social media and local marketing takes a huge load off our plates.

‘A few years ago, Caci introduced a membership and subscription model to the business which was a game-changer. It makes treatments franchise.co.nz – PUTTING PEOPLE IN BUSINESS

affordable to a wider range of customers and also keeps them engaged and loyal to the clinic, rather than to an individual staff member, as can happen in a hair salon.’

During April’s lockdown, that subscription model proved to be highly effective. ‘It allowed Caci franchisees to retain an income stream while businesses all around them had no revenue.’

Doing it right In fact, 2020 has proved to be a very successful year for Jenny. Caci Whangarei won the overall Gold Clinic Award at the franchise’s national awards, and the biggest thrill for her was the level of customer satisfaction reflected in the Orewa clinic’s high Net Promoter Score (NPS). ‘I guess we must be doing something right,’ she smiles.

And she is upbeat about the future. ‘Business has been booming!

Customers who may have spent their money on overseas trips in the past are now treating themselves to more skin treatments. Perhaps it was all those Zoom meetings that prompted them – webcams aren’t exactly flattering,’ she laughs.

Is it for you?

So what sort of person does it take to be successful as a Caci franchisee?

‘Well, you certainly don’t have to be a beauty therapist to run a successful clinic, although a passion for the beauty industry – and skin and appearance medicine in particular – is a definite advantage,’ says Jenny. ‘Being a people-person is beneficial, as it is in any business – if that’s you, Caci provides full training so you can hit the ground running – and the support is there to help you grow.

‘Caci is continually researching new treatments and products to ensure we retain our market share. It’s not about gimmicks or latest trends; they ensure all treatments we perform are results-driven, and are thoroughly tried and tested before they’re rolled out to the network.’

Caci is celebrating its 26th anniversary this year. It has franchised clinics throughout New Zealand across both metropolitan areas and regional territories, and Operations Manager Penny Chapman says there are a number of opportunities currently available.

‘Investment levels start Advertiser Info from $150,000-250,000 Caci +gst. If the population and www.caci.co.nz/franchising demographics work, we Contact can help you to get into a Penny Chapman Caci clinic in your chosen P 0-9-320 2614 area,’ Penny promises.

M 021 959 933 ‘Contact us and find penny.chapman@fabgroup.co.nz out more.’

61

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Opportunity: Food & Beverage

ANCHOR HOLDS FIRM Ariella and Grant Wilson: ‘Confident’

Anchor franchisees give credit where credit is due

G

rant Wilson says his business could have gone down the Covid-19 drain like spilt milk during the lockdown if he hadn’t had Anchor Milk behind him. ‘It gives us confidence that the franchise is wellprepared to support us through anything,’ he says.

‘As well as products, Fonterra constantly streamlines supply chain logistics in ways to better benefit franchisee incomes. Our business and admin systems are also continuously upgraded to a level a sole trader could never hope to achieve.’

Grant and wife Ariella have been Anchor franchisees since 2011. From a relatively small territory centred on Porirua, the couple have enjoyed strong revenue growth as they expanded throughout the whole of Wellington, including Hutt Valley, to create a multi-million dollar business.

A name to trust

The couple brought 26 years’ experience in the food service and supply/ distribution industries when they came to New Zealand from South Africa. ‘We love working for ourselves, and being franchisees gives you the best of both worlds: you control your own destiny but have the comfort and security of a big brother to call on. With Anchor Franchise being part of the Fonterra Co-operative Group, brothers don’t come much bigger than this!’

Ensuring safety, ensuring business Anchor franchisees operate independently-owned businesses supplying products such as Primo, Fresh N Fruity, Mammoth, Mainland, Kapiti and Calci-Yum, as well as Anchor itself. With milk and other dairy deliveries being declared an essential service at all levels, franchisees had to keep going throughout the crisis. ‘As much as the wage subsidy helped, it was the support we got that played a crucial role in getting us through,’ Grant says.

‘Fonterra organised all the PPE we needed, along with taking us through procedures to ensure the safety of our staff and customers. That allowed us to focus on customer service at a time when our customers were facing their own challenges. The franchise also helped devise the logistics of dividing our 18 staff into two teams working one week on, one week off. This contributed in no small way to our being able to pay all our staff their normal wages and keep our team together.

‘Then, every day throughout the lockdown, Fonterra called us with government updates, procedural adjustments and administration assistance to ensure we could continue servicing our reduced customer base. This high level of support continues to this day and will probably go on doing so until the virus is finally beaten.’

Grant and Ariella also have plenty of praise for their customers – the dairies, supermarkets, restaurants and cafés, as well as the chains that Anchor supplies nationally. ‘So many took the blows then bounced back post lockdown, particularly those prepared to think outside the box to give their businesses greater customer appeal.’

Sales bounce back Grant says that his own business got back to pre-lockdown sales levels pretty quickly. ‘Having national clients to supply around Wellington helped, and we also picked up new customers to replace all those office-based corporates whose staff were still working from home,’ explains Grant.

‘Anchor’s reputation is a big plus which goes well beyond local ownership and brand recognition. People understand and appreciate Anchor’s community initiatives such as Milk for Schools, Local Legend and supporting food banks. There’s also the continued development of products that meet the needs of a generally more health-conscious society. Organic Blue is going strong for us with a2 Milk gaining traction and Zero Lacto is picking up nicely. At the same time flexibility within the franchise has allowed us to acquire and distribute non-dairy plant-based milk. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

There are currently a number of Anchor Franchise opportunities around the country for people with the skills to operate a fast-moving distribution business. Investment levels range from $750,000 to $1,300,000.

Grant and Ariella are happy with the decision they made all those years ago. ‘Would we become Anchor franchisees all over again? Yes. Are we confident in Fonterra’s leadership? Again, yes. As much as people still drink milk during a pandemic or recession, it Advertiser Info was Fonterra’s support that Fonterra Brands (New Zealand) Ltd enabled our business to www.anchordairy.com/nz come through the last few Contact months relatively unscathed.

AnchorRecruitment@fonterra.com It’s a name to trust.’

NZ’s Favourite Milk!

We’re looking for motivated, ambitious, sales focused business people to join our team!

Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year!

If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you.

Please email us today: Shannon.Davidson@Fonterra.com

NZ’s most loved dairy brands!

Strong support National distribution Franchise opportunities starting at $750k 63

LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.

If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz

Opportunity: Retail

low rents; zero staff; potentially cashless operation; and remote management.

better than a bank

‘While the washers and driers themselves are incredibly robust, it’s the way that we have matched them to new technology that has boosted the overall appeal of this business opportunity. It means that you could theoretically live in the Bay of Islands and operate a business in Invercargill.’

And going cashless not only enables complete remote operation, but also eliminates any security and health issues associated with the handling of cash.

Excellent work/life balance All these factors added up to a deal-maker for Catherine. ‘Having a semipassive business was extremely important to us as we both have fulltime jobs and don’t have time during the week to focus on a hands-on business. It meant a lot of thought had to go into our planning to ensure the smooth operation of our laundromat, which we launched under the name In A Spin in the seaside town of Orewa, north of Auckland.

Catherine Wickham: ‘What a great business model!’

Looking for a solid and sensible semi-passive investment?

Take a look at Speed Queen

W

ith a background in finance, Catherine Wickham had always wanted to invest in her own business, but wanted something that would enable her to continue in her corporate career. A few years ago, while on holiday, she walked into an unattended laundromat to catch up on her holiday washing. As she sat watching her clothes go through the wash and dry cycles, she noticed the large number of customers coming and going and thought to herself, ‘Wow, what a great business model!’

She initially looked at purchasing an existing laundromat business, but an accountant suggested she didn’t need to pay for someone else’s goodwill when she had the skill to create her own. That’s when she discovered Speed Queen.

‘My husband James and I spent a lot of time researching the market,’ Catherine says. ‘Speed Queen are the market leaders with very robust but stylish machines and innovative technology that now enables cashfree operation and remote management.

‘When we contacted them, the Speed Queen team were also extremely helpful in assisting us through the process of setting up a brand-new laundromat. They assessed locations to see how viable they were, produced concept drawings, ordered all the machines and helped with payment solutions. They also managed the all-important council consent process.’

Just what you’re looking for Royce Little, Speed Queen’s head of laundromat sales, says laundromats offer, ‘Everything you could want in a business opportunity – there are

‘Thanks to the technology, we can be anywhere in the world and still successfully run our business. Pre-Covid, we were on holiday in Fiji and still able to assist customers with problems straight away because of the Speed Queen app on our smartphones.’

The app allows Speed Queen owners to access marketing and support functions, obtain operational reports and resolve issues within the laundromat, including responding to customer queries and managing individual machines. If a token happens to get stuck or an ‘error’ light appears on a machine, the owner can instruct the customer to load their washing into another machine, which can then be started remotely.

There’s further peace of mind for owners via their smartphones too, with the ability to monitor laundromats through in-store security cameras.

‘It’s been perfect for us as we are a busy family and it’s important to have a work-life balance,’ says Catherine. ‘I focus most of my attention on marketing and the customer experience, but I find this can easily be done in the evenings or the weekends.’

Stable and secure Even the Level 4 lockdown didn’t affect the business badly. Catherine says they considered themselves lucky to be deemed an essential service, which meant they could continue to operate during the weeks of lockdown.

‘We didn’t have to make many changes: just increased daily cleaning, adding sanitiser pumps, limiting the number of customers in the laundromat at any one time, and additional signage to ensure our customers stayed safe. We did have reduced revenue for a short time but were still able to pay all our bills on time, making this a very secure investment.’

20-30 percent return – or even more Speed Queen laundromats are pretty much turn-key businesses, says Royce. ‘We won’t give the green light to anyone unless the fundamentals are right, including site selection, demographics and parking.

‘The required deposit is around 30 percent – which is generally between $75-100,000 – and there is a solid financial package available for buyers. The return on investment is around 20 to 30 percent – that’s a lot more than you’ll get from a bank, and we’ve had some owners do much better than that.’

Right now, Royce wants to hear from people who have the desire to build a successful Speed Queen business in any part of the country. Current investors include a retired CFO, some dairy owners who opened one next to their shop, and a group of young executives who wanted a moneyearning sideline without interrupting Advertiser Info their careers.

Catherine’s laundromat is equipped with Speed Queen machines

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘A Speed Queen laundromat is a solid and sensible investment that offers a high level of business security through uncertain times,’ he says. ‘Contact us today to find out more.’

Speed Queen www.speedqueen.co.nz Contact Royce Little P 0-9-528 5600 royce@speedqueen.co.nz

65

Buying A Franchise: What To Look For

LOW-INVESTMENT OPPORTUNITIES Franchising can be an inexpensive way to go into business with real support

A

popular misconception is that low-investment franchises are about ‘buying yourself a job’. In some cases, that can be true – and there’s nothing wrong with that. In other cases, however, a small investment can actually offer a franchisee the chance to start small and grow a sizeable business. It all depends on what you want – and what you choose. Lowinvestment franchises cover a huge range of business types. Look through the Directory on page 68, or go to our website at www.franchise.co.nz where you can search the same Directory by different investment levels.

What should you expect?

If you’re looking at a franchise that costs $50,000, how can you expect it to differ from a franchise that costs $200,000 or more? Less than you might think, it would appear. Whether it’s a cleaning business or computer services, you should still expect: 1. A proper franchise selection process that assesses your suitability for the business – not just whether you can carry out the work involved, but whether you can communicate with customers, make sales if required, run the business successfully and maintain standards.

2. Assistance with getting any finance you may need from a reputable lender – perhaps by helping you prepare a presentation for a bank.

3. Full training in both the operational side and the management side.

This may involve everything from equipment maintenance to scheduling, quoting, invoicing and credit control. It may cover goal setting, calculating break-even and the use of computer systems.

4. On-the-job experience that helps you learn the business before you start relying on it for your income.

SPRAY & WASH SOLUTIONS

5. Printed or online manuals that detail every aspect of running your business (nobody will expect you to remember every detail you’re told in training, so make sure you know where those details are available).

6. Marketing and advertising that attracts customers for you.

7. Ongoing support where you need it. You will be better at some aspects of the business than others. That’s normal, so make sure you can get help to improve in the areas where you are weak.

8. To be part of a network or community of franchisees with whom you can share ideas and experiences. This helps ensure that you don’t feel alone, as many individual business owners do.

Having said this, every franchise will differ. Some franchises will find work for you; others will teach you how to get your own customers. In service businesses, some will carry out quoting for you; others will explain the quoting process so you control it yourself. Some will carry out credit control and effectively charge for the service – others leave it to you.

The important thing is that you choose a franchise that you have checked out and believe you can trust. Beware: in the low-investment part of the market, there will always be fringe operators who are prepared to prey on the uninformed or the careless, especially those with redundancy or retirement money. Take care and take advice.

What will the investment really be?

One of the first things to check out in any franchise is what the total investment will really be. The figure quoted for a business might be just $30,000, but this could just refer to the amount of cash you need to put in initially to pay the fee. In addition to this, you may also need to finance equipment, a vehicle or premises and have enough money left to cover your living costs until you get established. This need not be a problem – funding options such as vehicle leases or loans are often available – but you need to be aware of the total involved right at the very start. Apart from anything

PROVEN SALES & MARKETING SYSTEM SPRAY & WASH FRANCHISE Residential and Commercial Building Washing: -Systems -Marketing -Customers

-Training -Equipment -Health & Safety

We have developed chemical formulations, well thought out equipment packages and methodologies that will ensure you are able to run an efficient and quality customer focused business from day one.

0800 88 11 23 66

henryn@sprayandwash.co.nz

www.sprayandwash.co.nz Franchise New Zealand

Spring 2020

Year 29 Issue 03

else, it will enable you to compare different franchise opportunities on an equal basis.

Here are some of the elements that you may need to consider. Ask if all the below are included or additional to the quoted figure. If they are additional, ask what figures you should allow for.

Initial Fee The cost of buying the right to operate the franchise.

Training Sometimes charged separately from the additional fee, or may involve travel and accommodation costs.

Equipment Most franchises involve some specialist equipment. How much does it cost? Can it be financed or leased in some way?

Fit-out Retail premises will need to be appropriately laid out. There will be signage costs. Even home-based businesses will ideally require the setting up of some form of office space.

Vehicle Nearly all franchises will require you to have a suitable and appropriately sign-written vehicle. Do you need to buy this upfront or can it be leased?

Working capital Although some franchises will produce an income from day one, many don’t. This means you will need money to live on and to fund the business’s growth until it starts to be profitable. How much will you need and how long for? The franchisor should be able to advise you.

Establishment costs Setting up a business costs money. You need to consult a lawyer and accountant (do not skip these steps) and put in place the right business structure to protect you.

Many franchisors have finance packages that enable new franchisees to get into business for the lowest possible level of up-front investment or have developed a variety of ways to keep the up-front investment down.

Some offer what are effectively ‘lease to buy’ schemes that enable you to increase your ownership of the business gradually by paying for it through the profits you make. If this is offered, check with existing franchisees that the business’s profitability really will generate sufficient profits to make this practical, or you could end up worse off than a ‘wage slave’.

Is there a guarantee?

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One feature that some low-investment franchises offer is a guarantee of work or income. While this can be reassuring if you are leaving a regular pay cheque behind for the first time, it is still not the same as being employed.

The amount guaranteed is likely to be enough to see you through difficult times or the initial start-up period, but if you do not believe that you will be able to achieve your real goals in any particular franchise then it is not the one for you. You can find out more about guarantees at www.franchise. co.nz/article/242.

What return should you look for?

In franchising, as in most things in life, you get what you pay for. Don’t expect a five-figure investment to produce a six-figure income straight away. It can happen, of course, but usually only after you have put in a few years of hard work. That’s why it’s important to go into any business with a realistic expectation of what you can achieve. If you want to replace a $100,000 salary, don’t expect to do it on a $20,000 investment.

Talk to the great team at ASCO Legal

Decide what your goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a tax-free capital gain when you sell them. What do you realistically want to achieve? Can your chosen franchise deliver it?

Once again, this is an area where franchises differ. In some businesses, your return will depend on the hours you yourself put in – in other words, your income will be limited by the hours you work. If you’re looking to buy yourself a job, this may be exactly what you want. The fact that you own the business, and that a good franchise will assist you in making the most of each potential working hour, should mean that you achieve a higher income than you would receive if you were employed in a similar position.

Finally Just because you start your own business with a low-investment franchise, it doesn’t mean that it will always be a small business. Many franchises offer the opportunity for you to grow a business beyond what you can handle yourself, even if you start part-time to establish your business before giving up your day job.

Whatever you do, take the time and take the advice you need – a good rule of thumb is to invest an hour of research for every $1000 you plan to invest.

And make sure you choose a franchise that suits you in terms of both the money and the time you have to invest. Choose wisely and, regardless of budget, you could find you’ve got the opportunity of a lifetime. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Roxanne, Alistair, Kylie Luzette and Donna

Feel free to give our team a call to discuss your legal needs.

Our valued clients enjoy a fresh perspective on the practice of law — a client-centred one.

Our team is friendly, approachable and efficient. We work hard to help both our franchisor and franchisee clients obtain the most benefit out of franchising, providing quality pragmatic advice.

09 308 8070 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145

www.ascolegal.co.nz 67

Franchise and Business Opportunities

Westpac Directo Over 275 different franchises What does it cost?

What’s available?

How many are there?

Who do I contact?

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

A-B

What do they do?

get more information

0800 Sunshade

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

4 4

P 0-6-876 9675

9Round

Health & Fitness

$200,000

Total body results in a quick, convenient kickboxing and functional fitness workout.

10 700+

M 0061 27 672 2312

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service, repair and inspection market.

37 37

P 0-9-966 8704

AA Driving School

60

Leisure & Education

$30,000

AA Driving School is New Zealand’s leading driver training organisation. Seeking motivated people interested in partnering with us to grow their own driving instructor franchise. Contact us now if you’re keen to run your own business and enjoy teaching others.

120 120

Alan Pearce P 0800 723 239 E aadtcareers@aa.co.nz W aa.co.nz/driving-instructor-franchise

A Buyer’s Choice Home Inspections

56

Home & Building

$32,500$65,000

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

17 200

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Accessman

22

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms.

There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz

Food & Beverage

$7500,000$1.2m

Market leader in the sales and distribution of milk products and beverages throughout New 50 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country 50 Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Shannon Davidson E anchorrecruitment@fonterra.com W anchor.co.nz

Health & Fitness

$300,000$650,000

Leading 24/7 fitness franchise. Proven systems, voted one of the top global franchises.

46 4000+

P 0-7-974 4589

Business & Commercial

$20,000

Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

275 1600

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

Business & Commercial

$145,000

ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Environment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience.

2 2

Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz

At Your Request Franchise Group

Home & Commercial

$14,000

NZ’s premium home, commercial and lawn service franchise system.

200+ 200+

P 0800 297 297

Baby On The Move

Retail

$300,000

Specialising in rental and sales of baby and toddler car seats and other products.

17 17

P 0-9-547 2244

Bakers Delight

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

Bark Busters

Pet Education

$22,000$30,000

Love dogs? Join our Bark Busters team. We need you in Auckland.

5 275

P 00614 3980 3078

Bedpost

Retail

$50,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

Active+

Anchor Franchise

63

Anytime Fitness Aramex (formerly Fastway Couriers)

55

Armstrong Smarter Security ASWEFA

19

Bird On A Wire

Food & Beverage

$450,000

Free-range rotisserie chicken and good vibes for forward-thinking foodies.

4 4

P 0-9-304 0008

Black & White Coffee Cartel

56

Food & Beverage

$250,000$450,000

Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing first microroasting coffee company franchise. Offering turn-key cafés with a competitive operational model.

Full training and support provided. We have brought the independent coffee shop to the masses.

12 12

Raphael Garcia M 021 223 1992 E raphael@blackandwhitecoffee.co.nz W blackandwhitecoffee.co.nz

BoatsmartHQ

24

Auto & Marine Services

$20,000

BoatsmartHQ has developed a unique business opportunity in the marine industry. Franchisees build and manage a fleet of marina or drystack-based boats. This ensures boats are safe, seaworthy and ready for use. 5+ years’ experience in the marine sector required. Full or parttime options.

4 4

Jeff Taylor M 021 173 0938 E jeff@boatsmarthq.com W boatsmarthq.com

Books & Gifts Direct

Retail

$25,000

Books and gifts sold directly from lunchrooms and receptions.

40 40

P 0-9-477 0012

Brazooka

Food & Beverage

$400,000$600,000

The Brazooka brand captures the outgoing vibrancy of Brazil in an experience where you live life 1 in full colour. It’s fun, cheeky and a little bit crazy (just like Brazilians). A restaurant where patrons 1 sit back and enjoy ‘the full Brazilian BBQ!’

68

Pete Bucher M 027 578 2626 E petebuke@msn.com W brazooka.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2020 Year 29 Issue 03

Franchise and Business Opportunities

tory of Franchising 68 Franchise and Business Opportunities

78 Specialist Advisors

80 Other Services

Looking for a business opportunity but don’t know where to start?

Choose by industry

Choose by investment

Note

Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

Franchise and Business Opportunities investment from

company

page number

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

get more information

Breakers Restaurant

Food & Beverage

$100,000$450,000

Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997.

8 8

P 0-6-834 0537

Bricks 4 Kidz

Leisure & Education

$75,000

One of the world’s largest providers of STEAM-based educational enrichment programmes, for over 10 years Bricks 4 Kidz has been providing experience-based programmes to encourage creativity, promote learning through play, spark interest in science, technology, engineering, art and maths using Lego bricks.

8 750

Lorraine Yu P 0800 LEGO4K M 021 222 6033 E nz@bricks4kidz.com W bricks4kidz.co.nz

Brumby’s Bakery

Food & Beverage

$300,000$450,000

Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing 6 offer from your standard independent or local supermarket. Thanks to extensive market research 250+ our current business model is a vast improvement with vibrant branding.

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

2 2

P 0-9-390 8979

BurgerFuel

Food & Beverage

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

56 79

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

Burger Wisconsin

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new 22 sites planned throughout New Zealand and an existing store refresh programme underway. It’s a 22 gourmet opportunity for operators with good taste.

Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you.

P 0800 283 399

Health & Beauty

$150,000$300,000

At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is 54 your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of 54 a successful New Zealand business.

Penny Chapman P 0800 266 119 M 021 959 933 E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

Café2U

Food & Beverage

$82,000$160,000

Follow your dream of business ownership with the support of the world’s largest mobile coffee 11 van franchise in the fast growth coffee industry. Café2U provides opportunities for small business 240+ entrepreneurs to deliver great coffee and food to businesses, events, and functions.

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W cafe2u.co.nz

Café Botannix

Food & Beverage

$480,000

Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

4 4

P 021 483 500

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

7 7

M 021 409 763

Carlton Party Hire

Business & Commercial

P.O.A

We are the biggest party hire and event company in New Zealand with a reputation for creating perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire team working behind the scenes to make every function successful.

8 8

Suzanne Young P 0-9-577 0330 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

P 0-9-525 8700

Carpet Court

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet 57 Court franchise partners benefit from the advantages of scale when it comes to all aspects of 57 business, including buying power, marketing, product range and other business support services.

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee.

43 1650

Geoff Smith P 0-3-446 8600 M 027 339 829 E geoff.smith@cartridgeworld.co.nz W cartridgeworld.co.nz

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Cavalier Homes

Home & Building

$25,000$55,000

Cavalier Homes is a progressive and innovative franchise residential building company.

New 10

P 0800 228 254

Central Landscape & Garden Supplies

Home & Building

P.O.A

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. 9 Will suit hands-on owner operators with a passion for excellent customer service who take pride 9 in customer satisfaction.

Champion Travel Referral Agents

Travel

$51-$4500 Affiliated with helloworld. Unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee entitles agents to earn a percentage of commission rebates on personal and referral travel bookings made under contract. See www.championtravel.co.nz for more information. ‘It pays to book Champion Travel!’

8 8

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

Cleancorp

Home & Commercial

$25,000

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Loraine Fitzgerald P 0-9-304 0599 M 021 944 636 E loraine@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

Business & Commercial

$20,000

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do 130 it for you. Well-established and growing strongly throughout regional New Zealand. Now looking 130 for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

Caci

61

Search the Westpac Directory of Franchising at www.franchise.co.nz

2 2

B-C

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

69

Clean Rite

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

C-E

get more information

Home & Commercial

$15,000$55,000

Home and commercial cleaning – no job is too big or too small.

21 21

P 0800 101 216

Business & Commercial

$14,600

An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners.

Comprehensive training, equipment, uniform, business cards and provided.

280 1000

Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s not hard to see why owning a Cobb & Co. is a special opportunity.

8 8

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

Coffee Culture

Food & Beverage

$350,000+

Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently 20 expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer 20 support and training that’s second to none.

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

18 18

M 021 287 2220

Colourplus

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Cleantastic Commercial Cleaning

31

Columbus Coffee

33

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

71 71

Graeme Tait P 0-9-520 1044 M 021 988 345 E graeme@columbuscoffee.co.nz W columbuscoffee.co.nz

Compass Homes

22

Home & Building

$120,000$150,000

Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

7 7

Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz

Computer

$27,500

We are looking for entrepreneurs to join our well-established franchise network.

6 400+

P 0800 728 768

Business & Commercial

$40,000

Complete business consulting system, proven across New Zealand and overseas. Seeking experienced and committed professionals who want to help business owners succeed. Highly profitable and flexible lifestyle opportunity with all training, systems and support provided.

New 16

David Thexton P 027 376 0443 E hq@consultx.com W consultx.com

Cookie Time

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

48 48

P 0-3-349 6161

Cookright Kitchen Services

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Corporate Cabs

Business & Commercial

POA

NZ’s most professionally driven cab service. We invite you to join our fleet.

396 396

P 0800 789 789

Computer Troubleshooters ConsultX Business Success Programme

26

CrestClean

2

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean 625 prepares GST returns, accounts and tax returns. Full training programme provides career 625 pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz

Crest PropertyCare

25

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide.

Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years 260 we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to 260 Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$450,000

Cutshop is a successful business offering contract cutting services to kitchen and wardrobe retailers, interior fit-out specialists, and designers of bespoke products all over New Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

3 3

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Design Builders

Home & Building

P.O.A.

Design Builders is a thriving, established business with an outstanding reputation for the quality of our work. If you have the right attitude and motivation to be a Design Builders Regional Partner, you’ll get the support you need to grow your very own successful business.

7 7

Andrew Price P 0800 456 456 M 027 601 6607 E andrew.price@designbuilders.co.nz W designbuilders.co.nz/partnership

Diamond Fusion

Home & Building

$50,000

Diamond Fusion are offering an opportunity which gives you the flexibility to run your own 8 business with the support systems and products to make it a success. Seeking motivated people n/a with great sales ability and focus. Full training provided plus equipment and start-up stock.

Fraser Benton M 021 234 4170 E franchise@diamondfusion.co.nz W diamondfusion.co.nz

Donut King

Food & Beverage

$200,000

Donut King is a speciality donut and coffee chain now available in NZ.

4 350

M 021 0225 0052

DrainPro

Home & Building

$40,000

DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

4 4

Nathan Williamson P 0-3-342 1278 M 021 217 1616 E nathan@drainpro.co.nz W drainpro.co.nz

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$40,000$45,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today.

Our NZ franchises are an extremely affordable small business option.

75 117

Paula Lee P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

7 7

P 0-4-972 2364

Education

$20,000$25,000

Connecting quality teachers with early childhood education centres via a clever app.

1 1

Penny Tkaczuk M 021 409 676

Home & Commercial

$30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

Education

$100,000

EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

12 14

Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

Dream Doors

14

Dynamic ECE Relievers Ecomist

39

EduExperts

Electrify.nz

23 23

Retail

$25,000

Seeking people with passion and ambition to be a specialist e-bike retailer.

10 10

M 021 644 405

EmbroidMe

80

Business & Commercial

$95,000

EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them.

Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

14 350

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Epiphany Café

54

Food & Beverage

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

6 6

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Esquires

Food & Beverage

$300,000$450,000

At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of over 29 years with well-designed systems to help support your journey with us.

25 31

Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz

70

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2020 Year 29 Issue 03

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Expense Reduction Analysts

Business & Commercial

$79,500

Disruption could be just what you are looking for! Earn an executive income working from home as part of Expense Reduction Analysts, the cost management franchise voted the world’s Best White Collar Franchise for the 3rd year in a row at the Global Franchise Awards.

26 700+

Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463 W expertmathstuition.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

Home-based, mobile franchise - experts in leather, vinyl and plastic restoration.

10 245+

P 0-3-374 3366

Fifo Capital

Financial Services

$49,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

fit20

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

1 135+

Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-4-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

27 27

P 0-7-850 5556

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

13 13

Ray Bloomfield M 027 915 4979 E ray@flooringdesign.co.nz W flooringdesign.co.nz

Footloose Shoes

Retail

$150,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, caring transport. With the population of New Zealanders aged 65+ projected to double over the next 25 years there has never been a better time to own a Freedom Drivers franchise.

20 20

Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, onions and condiments. Excellent return on investment.

20 21

Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$100,000$175,000

Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens.

16 16

P 0-6-355 3480

Gloria Jean’s Coffees

Food & Beverage

$300,000$450,000

We’re proud to be an international award-winning company. We attribute our success to our strong network of Master Franchise Partners. Nobody works alone. We provide excellent training, a proven franchise model, along with ongoing support to help their business grow from strength to strength.

6 330

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

650 650

Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

Green Homes NZ

Home & Building

$20,000

Design and build sustainable, high performing and energy efficient homes for Kiwis.

6 50

M 027 255 0000

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$180,000$200,000

New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

11 11

M 021 755 947

Hachi Hachi

Food & Beverage

$350,000$500,000

New Zealand’s latest success in affordable, fast and fresh Japanese cuisine.

5 5

P 0-3-341 5288

Harrisons Carpet

Home & Building

$80,000

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, 50 and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique 1800 opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz

Harrisons Curtains & Blinds

Home & Building

$70,000

Own your own interior design business. Fully supported franchise opportunity available from Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Home & Building

$100,000$200,000

Heatsavers is New Zealand’s only unique foam injected insulation system that specialises in wall, ceiling, subfloor insulation and sound proofing. Seeking customer-orientated focused people wanting to grow their own business with over 12 years of innovation and development to help and support them.

1 1

Craig Cargill M 027 710 7732 E craigcargill@heatsavers.co.nz W heatsavers.co.nz

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model.

3 3

M 027 364 2431

helloworld Travel

Retail

$150,000

helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best Travel Brand 2018, combined with national marketing and service awards, helloworld offers our franchise partners best in market returns and the opportunity to share our passion for travel with your community.

90 360

Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide.

Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Hire-A-Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance, building and renovation services.

Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Jason Hill P 0-9-845 2640 E jason@hireahubby.co.nz W joinhireahubby.co.nz

Hire A Maid

Home Services

$15,000$35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68 68

Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Hudsons Coffee

Food & Beverage

$275,000

Hudsons Coffee has been delivering coffee excellence for 21 years with cafes across Australia, Singapore and shortly New Zealand. We are seeking passionate franchisees to help us spread our love of coffee nationwide. Training provided. If you are obsessed by all things coffee contact us.

New 100+

Khushboo Badiyani M 021 786 685 E khushboo.badiyani@gmail.com

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

11 11

P 0800 486 434

Freedom Companion Driving Services

Heatsavers

41

4

3 3

E-H

Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz

If you’re just starting in franchising, talk to someone who isn’t.

Search the Westpac Directory of Franchising at www.franchise.co.nz

71

InXpress

50

Jamaica Blue

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

I-L

get more information

Business & Commercial

$29,900

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

3 350+

Geoff Hargreaves P 0-9-884 9759 E sales.nz@inxpress.com W inxpress.com/nz

Food & Beverage

$320,000$450,000

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd.

Exciting opportunities nationwide with a brand you will be proud to call your own.

10 174

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King

10

Business & Commercial

$22,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing 360 full operational sales administration support for franchisees. There has only been one name to 13K+ turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jesters Pies

22

Food & Beverage

$200,000$280,000+

Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, 14 ongoing support and the tools required for you to maximise your investment. Seeking passionate 50+ franchise partners prepared to work in the business who are committed to excellent customer service.

Mike Connell P 0-9-557 3057 M 021 274 2772 E mike@number8rg.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Cleaning

Home Services

$34,000

Specialised home and commercial cleaning businesses for sale across New Zealand.

21 400

M 021 343 445

Jim’s Dog Wash

Home Services

$25,000

Opportunity for dog lovers to make a great income in your own business.

3 69

P 0800 454 654

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

Jim’s Test & Tag / Jim’s 30 Fire Safety

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Jim’s Trees & Stump Removal

Home Services

$40,000

Become your own boss. Includes full business and systems training.

7 40+

P 0800 454 654

Jumping Beans International

Leisure & Education

$12,500

Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working 4 with children? Passionate about child development? Seeking entrepreneurial, creative freedom 4 while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now.

Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.nz

Just Cabins

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

48 48

Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 29 years.

24 205

Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz

Just Kidz Educare

Leisure & Education

$600,000

Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre7 school education and care. Franchise options available for people with passion and commitment 7 to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

Kelly Club

Leisure & Education

$35,000

We offer you an opportunity to own your own business and make a real difference in children’s lives. Running before and after-school care, and holiday programmes kids just love. Our simple franchise model is easy to understand and we provide full training and support.

48 63

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

19 19

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Kitset Assembly

Home Services

$60,000

Kitset assembly is our business and demand for the service is extremely high.

16 178

P 0508 454 873

Kiwikrane

Leisure

$50,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain softtoys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

51 163

Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 46

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

$175,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Steve Bunyan P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Clinics New Zealand

Fitness, Health & Beauty

$300,000$450,000

Laser Clinics New Zealand provide non-invasive aesthetic threatments, such as laser hair removal, cosmetic injections and skin treatments. We are the global leaders in our industry, with a unique 50/50 award winning franchise partnership model. You will earn $100k salary and receive ongoing support and training.

15 150+

Liz Seeto M 00614 0217 1399 E franchising@laserclinicsnewzealand.co.nz W laserclinicsnewzealand.co.nz

Laser Plumbing & Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal 56 growth over the last 10 years. Laser group’s market leadership position has been earned through 150+ innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

Oliver Wright M 027 302 0502 E support @lasergroup.co.nz W laserelectrical.co.nz

Latitude Homes

Home & Building

$50,000$150,000

A business opportunity that puts you in control of your future with proven financial rewards.

11 11

M 021 614 360

LawnFix

Home Services

$75,000

Lawn specialist service that offers the full lawn package.

5 5

M 021 191 1214

Lawn Rite

Home & Commercial

$15,000$65,000

Join the professionals taking care of residential and commercial lawns and gardens.

19 19

P 0800 101 216

LCF Fun Languages NZ

Leisure & Education

$2,000

We offer language clubs for children in childcare centres and schools.

7 5000+

P 027 717 1284

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Grace Lao P 0-9-909 6560 M 021 372 766 E grace@lifemaideasy.co.nz W lifemaideasy.co.nz

Retail

$300,000

Liquorland is New Zealand’s premium liquor franchise with over 130 stores nationwide. If you are 130 a customer-focussed retailer with a passion for our industry, now is an exciting time to join us.

130

Dave Yurak P 0-9-621 0350 M 0274 572 210 E enquiry@liquorland.co.nz W liquorland.co.nz

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Just Cuts

Kelly Sports

Liquorland

LJS Seafood Restaurants

72

58

57

82, 83

13 13

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2020 Year 29 Issue 03

Lone Star

Food & Beverage

Mad Butcher

Food & Beverage

Maintain To Profit

Home & Building

Maison de Crêpes

Food & Beverage

Majestic Tea Bar Espresso & Chocolate

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

M 021 725 458

$59,000

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is 11 primarily a sales and project management licence business opportunity. A passion for renovating, 11 property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz

$250,000$390,000

Simple but beautiful, French-themed and inspired. We can now offer franchise opportunities in a growing, boutique, Parisian-style crêperie restaurant business serving unique, nutritious, quality food and beverages.

1 1

Sheena Hemens M 027 465 0101 E sheena@maisondecrepes.co.nz W maisondecrepes.co.nz

Food & Beverage

$290,000

Premium café concept revolutionising the tea culture and café market across New Zealand

6 6

P 0-3-423 9760

$400,000$700,000

L-N

McDonald’s

46

Food & Beverage

$1.5m

The world’s market leader in the quick service restaurant industry. We are seeking highly qualified applicants to apply for our 12 month franchisee training programme. Resilience, strong business acumen and a willingness to relocate anywhere in New Zealand are key criteria.

170 38000

Bernadette Fowler P 0-9-539 4300 M 0274 318 402 E franchising@nz.mcd.com W mcdonalds.co.nz/franchise-opportunities

MeloYelo EBikes

11

Retail

$13,500+

MeloYelo E-Bikes has successfully established a work-from-home distribution channel for selling and servicing e-bikes. Seeking driven, self-motivated people with good mechanical skills who know how to engage with customers and make them feel at ease. Excellent training and technical support. Low start-up costs.

New New

Rob McEwen M 021 728 875 E ebikes@meloyelo.nz W meloyelo.nz/franchise

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

M 021 956 107

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz

Mexico

Food & Beverage

P.O.A.

Mexico is a well-established, strong and well-loved Mexican restaurant. New locations available nationwide. Seeking people with a passion for hospitality. Full training and support provided.

12 12

Angela Manihera E angela@mexico.nz W mexico.net.nz/franchises

Midas

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jason Wilson P 0-9-415 0235 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

42 42

P 0800 500 123

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com

Home & Building

P.O.A

Established over 15 years ago, Milestone Homes has common ownership and support systems New with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing New relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide.

Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz

Mini-Tankers

Business & Commercial

$75,000$150,000

The only on-site diesel refuelling franchise in New Zealand.

70 70

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Home & Building

$300,000

New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system.

New New

Gordon Green P 0800 46 49 46 M 0277 46 49 46 E gordon.green@mizin.nz W mizin.nz

Mobile Hand Car & Marine Grooming

Auto Services

$10,000$39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Money Metrics

Financial Services

$50,000

A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like- minded colleagues with the best tried and tested systems for operating a public practice business.

2 2

Cassandra Park M 0274 544 255 E cass@moneymetrics.co.nz W moneymetrics.co.nz

Mr Rental

Home & Building

$600,000

Make the sale once and get paid over and over again.

17 89

P 0061 7 3622 2888

Mr Whippy

Food & Beverage

$50,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

MTF Finance

Financial Services

$250,000

MTF Finance is a nationwide network of offices, helping New Zealanders to get the things they 45 need to enjoy life and succeed in business. Using MTF Finance’s system to market, approve and 45 originate loans, you’ll manage your loan book using our web-based management system.

Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz

Muffin Break

Food & Beverage

$330,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none.

Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins.

39 299

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

My After School Headquarters (MASH)

Leisure & Education

$30,000$35,000

Make a difference in children’s lives today with our out-of-school programmes.

28 28

P 0-3-366 9408

Home & Building

$50,000

Narellan Pools are looking for highly talented and passionate people hungry for success to join our special community of pool builders. Now is the time to make a move and secure your future.

Training and support provided. Build wealth and a saleable asset.

19 80

Brett Williams P 0-7-846 8761 M 027 559 7528 E bwilliams@narellanpools.com W narellanpools.co.nz

Navigation Homes

Home & Building

$100,000$350,000

Profitable house-building franchise. Proven systems, support and the best national supply prices. 12 12

M 021 477 506

Nettl

Business & Commercial

P.O.A

Nettl is an online communications and web studio franchise from the UK.

5 150

M 021 820 474

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

4 4

M 027 583 1601

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$300,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, 54 uniformed image, full staff training, assistance in shop layouts and designs, profit reports, 54 assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W http://nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

M 021 228 7395

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? 27 A proven after-school tuition provider delivering exceptional results, is looking for education 70 experts to join our expanding franchise network.

Milestone Homes

Mizin

45

8

Narellan Pools

NumberWorks’n Words

50

32

58 2100

Jan Gumbley P 0-9-522 0800 E franchising@numberworks.com W numberworks.com

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists?

Search the Westpac Directory of Franchising at www.franchise.co.nz

73

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

N-P

get more information

NZ House Surveys

Home & Building

$26,000$39,000

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams.

7 7

P 0-6-354 9194

NZ Post Retail Agency

Retail

P.O.A

One of NZ’s largest retail networks. We offer our communities a wide range of postal and bill payment services for consumer needs for personal and business needs.

600+ 600+

E agencyselection@nzpost.co.nz W nzpost.co.nz

Home & Building

$75,000

NZA Apprenticeships is a managed apprenticeship company who recruit, employ, place and 4 mentor apprentices in the building and construction sector. Seeking passionate, committed 4 potential franchisees that can manage their own territory and develop a successful business. Full training provided, background in construction not necessary.

Chris Hilson M 021 247 4799 E chris@nza.org.nz W nza.org.nz

Oil Change Kings

Auto Services

$150,000$300,000

Oil Change Kings have a wealth of vehicle industry experience and provide full professional training and mentoring on all aspects of the fast oil change industry, as well as technical and marketing support.

New New

Jeremy Wilson P 0-3-329 6556 M 027 227 6031 E jeremy@directionsltd.co.nz W oilchangekings.co.nz

Oil Changers

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

14 14

P 0-3-343 6080

Home & Building

$50,000

Oncore is New Zealand’s leading team for residential and commercial repairs, maintenance, insurance work, and product installations. We are looking for people with experience in managing people, processes and sales.

12 12

Dan Vincent P 0800 001 048 E danv@traffic.net.nz W nzfranchiseopportunities.co.nz

Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

7 160

Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

NZA Apprenticeships

Oncore Services

36

24

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Oxygen8 Consulting

77

Business & Commercial

$25,000

This is a unique opportunity to take charge of your own future as part of a business consulting firm. Work independently but not by yourself. Build your own portfolio of clients whilst working alongside a highly experienced consulting team. Proven system, excellent training and support.

20 20

Steve Potts P 0-9-215 7186 M 021 981 422 E steve@oxygen8.co.nz W oxygen8.co.nz

Pack & Send New Zealand

32

Retail

$210,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

16 135+

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Palmers

Retail

$1,000,000

New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market.

18 18

P 021 483 500

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing.

111 111

Richard Lambden P 0-9-261 0871 E operations@paperplusgroup.co.nz W paperplus.co.nz

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

11 11

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Business & Commercial

$30,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

160+ 160+

Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz

Auto Services

$35,000

Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

1+ 1+

Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz

Leisure & Transport

$20,000$70,000

Offering the best value-for-money car hire in New Zealand for over 30 years.

11 11

M 027 257 4500

Other

$400,000+

Pets In The City has a number of opportunities to purchase either an existing profitable Doggie Daycare/Pet Hotel, or open a new turn-key store. Seeking franchise partners passionate about pets and people who want to be part of the rapidly growing $1.8bn pet industry.

2 2

Greg Main M 021 508 807 E greg.m@petsinthecity.co.nz W petsinthecity.co.nz

Pform

Leisure & Education

$50,000

A performing arts education business running quality classes and productions for 25+ years.

4 4

M 021 990 705

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders 19 and retrofit insulation to existing homes. Licensees generally operate this business from home, 19 employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz

Pit Stop

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

45 45

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Pita Pit

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

100+ 534

M 021 355 880

Platinum Homes

Home & Building

$100,000 - Seeking people ideally from a construction or sales background. $250,000

17 17

M 021 535 031

Plumb’In Bathrooms

Home & Building

$215,000$260,000

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded products.

3 3

P 0-9-448 1095

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

3 3

P 021 530 830

Poolwerx

Retail

$59,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path in franchising enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas.

4 250+

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Poppies Books

Retail

$190,000$250,000

Seeking warm, friendly individuals. Ongoing support provided for this lifestyle business.

4 4

M 021 828 818

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

ProGroup Franchise

Home & Building

$39,950

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support.

65 65

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz

Property InDepth

Home & Building

P.O.A.

Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team.

25 25

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise launched in March 2016, we now have operations up and running nationwide. There are still opportunities available in many locations throughout New Zealand.

12 12

Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz

Provender NZ

Food & Beverage

$89,000$195,000

NZ’s leading supplier of workplace refreshment vending. Home-based, profitable.

70+ 70+

P 0800 661 663

Provista Balustrade Systems

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Paramount Services

20, 21

Paramount Vehicle Grooming Pegasus Rental Cars Pets In The City

Pukeko Rental Managers

74

9

22

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2020 Year 29 Issue 03

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

RaD Car Hire

Leisure & Transport

$25,000$250,000

Locally owned franchises providing car hire services nationwide since 1987.

23 29

M 027 257 4500

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

10 10

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

RE/MAX

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. Contact us today.

25 7000+

P 0-9-393 7000

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

4 4

M 021 919 844

Home & Building

$100,000$150,000

Refresh is the global leader in home renovations. It provides franchise owners with financial freedom, as well as the security of a proven process. We’re looking for business oriented people to join Refresh as franchisees, not builders.

34 49

Lal Meyer P 0800 000 951 E info@refresh.co.nz W nzfranchiseopportunities.co.nz

Restore Rite

Home & Building

$35,000$50,000

Oxidised aluminium joinery and garage door restoration at a fraction of replacement cost.

5 5

P 0800 101 216

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a 51+ hairdresser but strong people skills combined with an excellent customer focus and management 51+ expertise are all critical elements that make a successful Rodney Wayne franchisee.

Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz

Leisure & Education

$7,500

Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

7 50+

M 021 878 335

Retail

$300,000$460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

Proven, successful, Whangarei franchise now available. Good ROI, strong franchisor support.

Substantial buying power, exclusive brands. Proven resilience to market downturns. Would suit team player with business experience.

7 7

Warren Brewin P 0-9-970 1058 E warrenb@saddles.co.nz W saddlerywarehouse.co.nz

Scratchpad

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

4 4

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Seal-A-Fridge

Home Services

$30,000$50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services offers you the opportunity to be your own boss.

160+ 290+

P 0-9-278 4930

Shake Out

Food & Beverage

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high-quality steel frame buildings.

10 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000$450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand.

1 40

P 0800 345 686

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

19 19

M 0274 462 997

ShowerFix

Home & Building

$50,000

Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried 3 and tested model. Initial training and ongoing suppport provided. Good margins and low 3 overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

Duncan Ferens P 0-9-451 9102 M 027 8366 379 E duncan.ferens@thenzcoffeeco.co.nz W sierracoffee.co.nz

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience 11 building homes for Kiwis from 11 franchises supported by a National Office. If you have building 11 or construction management experience and are looking for your next opportunity please contact our CEO.

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

sKids

Leisure & Education

$45,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Home & Building

$125,000

If you want to build an enjoyable business without lots of staff and like meeting people, Skyhooks 3 could be for you. Small lift and tight access specialists. We’re seeking down-to-earth practical 3 individuals with common sense. Training and support provided, you will be required to obtain NZQA.

Rory Antony/Kyle Bryant M 021 248 3111 / 021 404 331 E info@skyhooks.nz W skyhooks.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability.

We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

14 5000

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Fitness

Health & Fitness

$450,000

Internationally recognized brand that proves innovation is the key to brand agility.

56 2000+

M 0061 435 841 811

Spagalimis Italian Pizzeria

Food & Beverage

$50,000$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Conversions welcome.

5 5

M 027 465 4986

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Retail

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, 100+ you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest 1m+ and largest manufacturer of commercial laundry equipment.

realtyRETURNS The Property Improvers Refresh Renovations

Rodney Wayne

62

56

Rugbytots NZ Saddlery Warehouse

Sierra Boutique Café

Skyhooks NZ 4x4 Minicranes

Speed Queen Laundry Services

14

38

48

64, 65

32 32

170 170

Q-S

Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

Find the right franchise by starting with the right people.

Search the Westpac Directory of Franchising at www.franchise.co.nz

75

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

S-W

get more information

Speedy Signs

80

Business & Commercial

$95,000

New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

25 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Spray & Wash

66

Business & Commercial

$38,000

Spray & Wash Solutions offers a professional exterior building washing service for homes and businesses. We have developed chemical formulations, equipment packages and systems to help you run an efficient and quality customer-focused business from day one. Full training and support, no experience required.

4 4

Henry Norcross P 0800 881 123 M 021 981 234 E henryn@sprayandwash.co.nz W sprayandwash.co.nz

Stihl Shop

46

Retail

$400,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

69 69

Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business.

Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes NZ

Home & Building

POA

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

19 19

M 021 595 582

Storage Box

Retail

$150,000

The preferred home and office organisation specialists providing solutions to New Zealand customers.

20 20

P 0-9-271 1025

Streetwise Coffee

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have become symbols of coffee perfection. We’re seeking people nationwide who love the thought of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

25 25

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$90,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W swimartfranchise.com.au

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

11 150+

Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

You don’t need to be a baker, our excellent training course teaches you how.

33 220

P 0-9-475 9634

Retail

$40,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

63 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Coffee Guy

Food & Beverage

$55,000$120,000

The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today.

29 29

Andrew Morgan P 0-9 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W thecoffeeguy.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

Leisure & Education

$55,000

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided.

7 125

David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand

The Wheel Magician

Auto Services

$69,750

We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

14 14

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Chocolate Lounges and Bars

Food & Beverage

$150,000$350,000

A unique food and beverage concept including chocolate, coffee, food, retail and alcohol.

4 10

P 0061 3 9480 1030

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programmes for clients.

14 14

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Tint a Car

Auto Services

$25,000

Over 45 years’ experience, backed by passionate experts and unrivalled marketing support.

8 133

P 0-9-442 4195

Topline Roofing

Home & Building

$50,000$75,000

A market leader in roofing, now offering the opportunity to join expanding network.

New New

P 0800 111 818

Total Fitouts

Business & Commercial

$50,000

Commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

P 0800 348 888

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Toyworld

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

24 180

M 021 390 954

Transworld Business Advisors

Business & Commercial

$89,500

Transworld Business Advisors are one of the largest business broking franchises in the world.

With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

1 580

Mark Lewis P 0800 777 731 M 021 355 569 E mark@twba.co.nz W tworldfranchise.co.nz

Home & Building

$50,000

Trident Homes are offering the opportunity to operate a business which is 100% NZ-owned.

Established, recognised and growing brand. Seeking trade-qualified builders or experienced business owners with good people skills who are passionate about home building. Full training and ongoing support.

8 8

Neil Hawker M 0275 321 191 E nhawker@tridenthomes.nz W tridenthomes.nz

U-Sell (Park & Sell Yards)

Auto Services

$100,000

U-Sell help members of the public sell cars in a caryard environment.

6 6

P 0-9-391 1339

UBX Training

Health & Fitness

$250,000

UBX is the fastest-growing boxing and strength concept in the world.

1 80

P 0061 458 150 123

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals 19 using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the 19 franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Food & Beverage

$300,000$400,000

New Zealand’s iconic buffet restaurant is seeking hospitality-minded franchisees with drive, passion and energy. We provide full support and training including systems and marketing.

Franchisees can enjoy a sustainable and profitable return on their investment.

5 5

Ravi Lal P 0-9-921 4032 M 021 522 720 E ravi@valentines.co.nz W valentines.co.nz

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile

Home & Building

P.O.A

Becoming a Versatile franchisee is your chance to own your own business without the challenges of going it alone.

35 35

Jaimee Ferris M 027 481 5880 E marketing@versatile.co.nz W versatile.co.nz

The Christmas Heirloom Company The Coffee Club

The Seasons Art Class

Touch Up Guys

Trident Homes

Valentines Buffet Restaurants

51

12, 13

18

27

14

V.I.P. Home Services

53

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

120+ 1200+

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Wake Up With Make Up

67

Beauty

$30,000

Exciting opportunity for passionate people with an eye for detail in a growing beauty treatment brand. We provide customised permanent makeup services for clients wanting to enhance their natural features including eyebrows, eyeliner and lips. Previous beauty experience essential.

Current permanent makeup education not essential.

5 5

Michelle O’Byrne M 027 249 5518 E michelle@wakeupwithmakeup.co.nz W wakeupwithmakeup.co.nz

76

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2020 Year 29 Issue 03

description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities get more information

Wash Rite

Home & Building

$45,000$70,000

We are currently looking for hardworking and dedicated people around New Zealand.

31 31

P 0800 101 216

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.co.nz

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

7 7

M 021 952 397

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

7 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Sales and installation franchises available in New Plymouth and Gisborne.

21 21

P 0-3-343 1876

Winner Winner

Food & Beverage

$500,000

Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W winnerwinner.co.nz

Woolgro

Home & Building

$25,000$50,000

Woolgro is a unique and proven system to establish premium lawns

6 6

P 0-9-570 1985

X-Clean

Business & Commercial

$65,000

Sales and distribution franchise, superior cleaning product range. Would suit someone with sales 2 background.

2

M 0274 717 337

Xpresso Delight

Food & Beverage

$51,995

Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semipassive income with life-style benefits.

17 155

Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz

Zambrero

Food & Beverage

$300,000

Serving fresh, healthy and flavoursome Mexican food, Zambrero NZ launched in 2014 and has grown to 13 restaurants. The Zambrero family is supported by a team with extensive experience in franchising, QSR operations, supply chain, finance, marketing, construction and fit-outs, commercial leasing and more.

13 189

Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com

Zexx NZ

Food & Beverage

$5,000$25,000

Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails.

12 16

P 0800 556 022

Home & Building

$50,000

Zones is New Zealand’s only franchise specialising in design and build landscaping services.

Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

8 8

Matt Steele P 0800 000 843 E matt.steele@zones.co.nz W nzfranchiseopportunities.co.nz

Zones Landscaping Specialists

42, 43

W-Z

investment required

Aramex (formerly Fastway Couriers) see page 55

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

1,600

NZ$ 100,000

Churros Olé! see page 48

Matthew Collier M 021 1427 482 E info@churrosole.co.nz W churrosole.co.nz

Food & Beverage

Churros Olé! is an eye-catching brand with fantastic niche products that are loved worldwide. Looking for a new owner to take the retail, wholesale and franchise business nationwide. 8 years of growth with lots more opportunity. Are you ready to reap the rewards?

2

P.O.A

CrestClean see page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

625

NZ$250,000

Hog’s Breath Cafe

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz W hogsbreath.co.nz

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

80+

P.O.A

Jani-King see page 10

Jeff Groenewald P 0800 526 454 M 021 540 626 E jeff@janiking.co.nz W www.janiking.co.nz/franchiseopportunities/

Business & Commercial

The master franchise opportunity combines the growth potential of a dynamic well established franchise concept with the proven profitability and reliability of the commercial cleaning industry. Join the King of Clean today and contact us for more information. Unit franchises are also available.

13000+

NZ$70,000$500,000

Jim’s Test & Tag see page 30

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level.

We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

V.I.P. Home Services see page 53

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

company

get more information

industry

Looking for a change

from your corporate world, current career or business?

We are looking for excellent people to join our growing network as consultants to assist business owners nationwide • Work from anywhere in New Zealand • Excellent business systems • Proven consulting tools • Efficient client acquisition processes

Apply here: oxygen8.co.nz/become-consultant Or call Steve Potts on 021 981 422

empowering business

description

YOU'RE HOLDING OUR WORK

Crucial Colour are proud printers of Franchise New Zealand • 100% NZ-owned • 110% ready to support your franchise We proudly support & supply our nationwide customers with a comprehensive range of printed material solutions from one of the most efficient and environmentally-sustainable print facilities in the industry.

Contact us today

say “Franchise” for a priority quote P 09 589 1550 E steve@crucialcolour.com

Find more info franchise.co.nz

number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz

When print service matters

We’ve had franchise specialists longer than most NZ franchisees have been in business.

Search the Westpac Directory of Franchising at www.franchise.co.nz

77

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ACCOUNTANTS Baker Tilly Staples Rodway Auckland

Baker Tilly Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

National

Kaison Chang P 0-9-968 9194 E kaison.chang@bakertillysr.nz W bakertillysr.nz

Baker Tilly Staples Rodway Christchurch Limited

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

BDO

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz

BDS Chartered Accountants has more than 20 years’ experience in appraisals, due diligence, structuring advice, cashflows and budgets, loan application support, full taxation and accounting services. With branches in Auckland Central and Albany, serving clients throughout NZ, we’ve got you covered.

National

Peter Taylor P 0800 829 627 M 021 882 430 E petert@bdsaccountants.co.nz W bdsaccountants.co.nz

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

BDS Chartered Accountants

78

Blackler Smith & Co

Franchise Accountants

15, 40, 78

Hayes Knight

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Hamish Smith P 0-9-363 3251 M 0274 450 977 E hamishsmith@kpmg.co.nz W kpmgenterprise.co.nz

Orb360

Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees.

They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National

Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Rohann Dobbin P 0800 272 476 M 021 942 178 E rohann.dobbin@asb.co.nz W asb.co.nz

BNZ

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country.

Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions.

Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Inspired Accountants

79

FINANCE PROVIDERS ANZ

ASB

Find more info franchise.co.nz

Westpac New Zealand Ltd

44

22, 84

National

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

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Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2020 Year 29 Issue 03

service

description

location

FANZ

page number

company

Specialist Advisors get more information

FRANCHISE CONSULTANTS Franchise Accountants

15, 40, 78

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Coach

80

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Franchize Consultants (NZ)

52

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

67

At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and National & efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality Worldwide pragmatic advice.

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Penny Catley P 0-4-910 6505 E penny.catley@baldwins.com W baldwins.com

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Bradley Botting P 0-9-950 3880 M 0274 769 738 E franchise@bottinglegal.com

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

Checketts McKay

Central Otago’s leading franchise lawyers with over 25 years’ experience providing expert advice locally and nationally.

Central Advising franchisors and franchisees. Franchise establishment and franchisee purchase advice a speciality. Disputes resolved. Otago, When you need franchise and business law advice, talk to us.

Southland, National

David Foster P 0-3-443 0800 M 021 248 2343 E david.foster@cmlaw.co.nz W cmlaw.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

Dentons Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E hayley.miller@dentons.com W dentons.co.nz

Duncan Cotterill

Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

National

Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

LAWYERS

Gaze Burt

49

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

79

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

INSPIRED ACCOUNTANTS

experienced Franchise lawyers for the greater Wellington region

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?)

• Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

• • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com

Find more info franchise.co.nz

ASCO Legal

gibsonsheat.com

If you’re just starting in franchising, talk to someone who isn’t.

Search the Westpac Directory of Franchising at www.franchise.co.nz

79

Goodwin Turner Commercial Lawyers

3

Harmans Lawyers

Harris Tate

79

FANZ

company

page number

Specialist Advisors description

location

get more information

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law.

National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892 E andrew.skinner@martellimckegg.co.nz E steven@martellimckegg.co.nz W martellimckegg.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Australia

Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au

Quantum Law

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2020 and Global Law Experts – Boutique Franchising Law Firm of the Year 2019.

National & Worldwide

Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

Stewart Germann Law Office, Lawyers and Notary Public

17

Turner Hopkins

Find more info franchise.co.nz

Wynn Williams

32

The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master National franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

The award that spells confidence and trust

Katrina Hammon P 0-9-300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

Need a quality sign fast?

Retail signage, digital, health & safety, Covid-19 signage, vehicles wraps, building signs – every type of sign! We offer a complete signage solution from design to manufacture and installation at 25 locations across NZ.

Visit your local showroom today or call 0800 SPEEDY (77 33 39) speedysigns.co.nz

Need Uniforms & PPE?

Service Provider of the Year

We make it easy for franchisors, providing an online shop for their franchisees.

We supply and brand uniforms, promo products, PPE, keeping your branding consistent.

Full service, quick turnaround, proof provided, no minimums.

Uniforms & Promotional Products To view samples visit one of our 14 showrooms nationwide, or call 0800 77 33 30 embroidme.co.nz

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists?

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Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2020 Year 29 Issue 03

service

description

location

FANZ

page number

company

Other Services get more information

OTHER SERVICES ABC Business Brokers

Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Beans & Rice

Designers

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

National

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

Big Thinking Business

Training book for franchisors

Ann has spent over 30 years working with high performing teams, showing managers how to motivate National their poor performers and encouraging employees to learn, unlearn and relearn. Use her book ‘My Dear Franchisees’ as a training tool and to assist with induction into your franchise system.

Ann Andrews M 027 246 5585 E ann@bigthinkingbusiness.co.nz W annandrews.co.nz

ClockworX

Bookkeeping Services

Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive.

National

Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz

Crombie Lockwood

Insurance

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Designers

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts.

Contact our national accounts team to help you manage your brand on a national basis.

National

Sarah Archibald P 0-9-577 4223 E info@embroidme.co.nz W embroidme.co.nz

enableHR & HR Assured

HR Management Software

enableHR and HR Assured provide premium HR solutions for your business. We combine software, telephone advice and professional services to ensure site compliance, oversight and consistency in your network. Smart HR solutions that work for your network. It’s your choice.

National

Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz

Excel Digital

Printing & Marketing

Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

National

Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

EmbroidMe

80

Franchise Association of New Zealand

34, 35

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Infinity

34

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management.

Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Geotech Information Services

37

Network & Location Planning

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

South East Asia

Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

Iridium Partners

4

Franchise Recruitment

We’re people passionate about franchising! Experienced franchise, operational and HR professionals.

We realise that success isn’t achieved alone, whether you’re a franchisee-to-be, or a seasoned franchisor, we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

National & Worldwide

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

OneHQ

Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.

National

P 0800 663 476 E enquiries@onehq.nz W onehq.nz

Signs & Graphics

NZ’s largest signs and graphics company. We consult, design, manufacture and install. Retail, digital, vehicle signage and everything in between. Contact our national accounts team to help manage your brand on a national basis. 25 locations from Whangarei to Invercargill.

National

Sarah Archibald P 0-9-577 4223 E info@speedysigns.co.nz W speedysigns.co.nz

Mediation

Trish has been on the panel of Mediators for the Franchise Association for 10 years. She was previously a lawyer and has been a mediator for 20 years. Franchise disputes need to be resolved quickly. Trish conducts online mediations and face-to-face mediations.

Auckland & National

Trish Blyth M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Speedy Signs

80

The Mediator

Waipuna Hotel & Conference Centre

34

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

Find the right franchise by starting with the right people.

Search the Westpac Directory of Franchising at www.franchise.co.nz

81

Opportunity: Retail

PROOF! Liquorland is an outstanding opportunity in a sector that’s going on growing Sharon Wiggins

A

The satisfaction of ownership

So did Covid-19 put a halt to all that? ‘Covid has had its challenges but, as you might imagine, creating a good experience at home is a trend that has accelerated,’ says Liquorland CEO Brendon Lawry. ‘Our franchisees have been taking the opportunity to help customers try new products and create the experiences they want when having friends over.’

Sharon Wiggins agrees.

Sharon was an accountant for many years, advising other people on how to run their businesses, and had long harboured a desire to do it herself. When the opportunity to purchase Liquorland Taupo came up, she jumped at the chance – and has seen her business thrive at a time when other retailers have struggled. ‘This is a strong cashflow business that, run properly, offers very healthy returns,’ she says.

t the beginning of 2020, sales at Liquorland’s 130 stores around New Zealand were already benefiting from a number of industry trends. These included a rise in home entertaining, the resulting growth in the premium drinks market, and increased demand in ‘better-for-you’ segments such as low alcohol, low sugar and low carb drinks.

Brendon says that the quality, capability and experience of Liquorland’s franchises is central to the business. ‘Selling alcohol to Kiwis is a responsibility we take very seriously – it’s a privilege, not a right,’ he says. ‘And, like most service businesses, Liquorland is all about people.

The better you treat your staff and customers, the more positive the outcome. If you understand this, and have the business acumen and retail skills to make the most of the opportunity, a Liquorland franchise can be a very sound opportunity.

‘In a retail environment, it’s the size of your heart and strength of your character that matters. An average Liquorland will have 3-4 employees.

Standout retailers understand what it takes to enable their staff to be great, and can articulate what’s required to offer the customer the experience they deserve.’

A resilient business Liquorland is part of Foodstuffs New Zealand, which also operates Pak’nSave, New World, Four Square and Gilmours. That gives the group massive buying power, and massive support, too – something that really paid off when lockdown hit.

‘Level 4 really pushed the limits of what our supply chain and stores could deal with in a very short timeframe,’ Brendon admits. ‘We set out very early on to focus hard on the things we could control, and poured our energy and focus into the Liquorland support network. There were daily crisis meetings to help everyone understand the directions from government agencies, and ensure we knew well ahead of time what our obligations would be at each Alert level. Our own Franchise Advisory Committee helped communicate these to franchisees.’

Brendon is proud of the level of support and assistance they were able to coordinate and deliver to franchisees during lockdown, covering such issues as funding and wage subsidies, deferment of franchise charges, negotiating extended credit with suppliers, rent relief, PPE for stores and a contact tracing tool.

‘But most of all, I’m proud of how our franchisees responded and how they performed once we launched the ‘Click and Collect’ service across all stores. As a result, they were soon trading strongly again. Liquorland has traditionally been pretty resilient in times of economic hardship and, with the right plans in place, 2020 is proving to be a challenge we can navigate too.’

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Sharon is currently the chair of Liquorland’s Franchise Advisory Committee, which works closely with the support office. It’s a role she enjoys tremendously: ‘Keeping up to date with happenings in the liquor industry is paramount and I enjoy being involved in the strategic direction of Liquorland. We have a team of talented and enthusiastic franchisees around the country, and the FAC ensures franchisees are involved and informed to help us all keep the standard of our businesses as high as possible.

‘As a business owner, you have to understand your business drivers and be able to turn your hand to anything, but you must also be prepared to ask for advice when you need it. That’s where the franchise is so valuable – it provides a level of support that others can only dream of.’

That support includes a full promotional programme including FlyBuys and Airpoints, strong supplier terms agreements, marketing across digital, social and traditional media channels, data analytics and insights and, importantly, an operating model that shares profits with franchisees.

A great time to invest As an experienced business owner, Sharon can’t recommend Liquorland highly enough. ‘Provided you’re prepared to learn all aspects of running the business and to work hard, it’s always a great time to invest in a Liquorland franchise,’ says the former accountant.

Brendon says that Liquorland has a number of locations available around the country, including new developments, conversion opportunities and existing stores being offered for sale with an established customer base as older franchisees retire.

‘We have a proven track record of success, a network of successful franchises and an excellent reputation as responsible and understanding employers,’ he says. ‘If you love retail, love delighting your customers and love the liquor business, contact us and find out more.’

Franchise New Zealand

Advertiser Info

Liquorland www.liquorland.co.nz Contact Dave Yurak P 0-9-621 0875 M 027 457 2210 enquiry@liquorland.co.nz

Spring 2020

Year 29 Issue 03

If you are a customer focused retailer or have a passion for our industry, now is an exciting time to join us.

Liquorland is New Zealand’s premium liquor franchise with over 125 stores nationwide.

Liquorland benefits include: •

• Excellent supplier terms

• Support office expertise in operations, merchandise, finance, IT and marketing •

• Annual profit share rebate

•

• Flybuys, Airpoints and Click & Collect

•

• Ongoing product and service training

•

• National promotional and marketing programme

•

• Nearly 40 years’ experience as a Franchisor

•

• Alignment with Foodstuffs NZ

•

• New Zealand’s most preferred liquor retailer*

If you’re interested in becoming a Liquorland franchisee please email enquiry@liquorland.co.nz or phone Dave Yurak on 027 457 2210

liquorland.co.nz

* Shopper Tracker Statistics 2019.