Franchise New Zealand - Year 30 Issue 01 – Autumn 2021 by Franchise New Zealand

BUY YOUR OWN BUSINESS

Autumn 2021

franchise.co.nz

Year 30 Issue 01 $8.95

CHANGE YOUR LIFE How buying a franchise can help you achieve your goals

where to start | why buy new | reduce risks | questions about money endorsed by

Westpac Directory of Franchising Over 275 different franchises

We Speak Your

Language At CrestClean we are hugely proud of our cultural diversity with franchise owners from over 54 countries, all operating successful cleaning businesses.

To celebrate we invited some of our franchise owners to share their stories in their first language. In a series of unique individual videos, hear what they most enjoy about being a CrestClean business owner.

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WATCH THEIR STORIES

crest.co.nz/filipino

crest.co.nz/mandarin

crest.co.nz/fijian

crest.co.nz/korean

crest.co.nz/spanish

crest.co.nz/fiji-hindi

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We have franchise opportunities all around New Zealand. Call for an information booklet: 0800 273 780 or visit crest.co.nz Find us on Social Media!

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/crestfranchises

@crestclean

THE TIME IS NOW. Around the country, people are starting to think about escaping the 9-5, reinventing their careers, or living life on their own terms. Many are realising that franchise business ownership could be the opportunity they have been looking for.

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It’s not often that people say of an article in a business magazine, ‘It brought tears to my eyes,’ but that was the reaction of the first people who read our cover story this issue. We set out to tell the stories of people who had changed their lives by buying a franchise, and found tales of sacrifice, determination and sheer hard work as people used their franchises to build a better future for themselves and their families. They shared their experiences with honesty and humour and have earned the right, as Tency Sabu says in the article, to sit back and say, ‘We did it.’ We thank them all, and applaud them for their achievements. The past year has been a difficult one for many businesses, but it has proved the value of franchising again and again. I have seen more tears in the eyes of a franchisor talking about negotiating rent reductions for a franchisee with a stubborn landlord; heard tales of the franchise team who offered not just business planning during lockdown but mental health support and children’s games; and I’ve experienced franchisees saying over and over again, ‘Our business wouldn’t have survived without the franchise.’ You’ll find some examples in the profiles on the following pages, and you’ll also find many success stories. As we move beyond the pandemic economy, people seeking to make a change in their lives will have more opportunities than ever to seize the chance to transform their futures. As our cover story shows, it won’t always be easy but, with the help and support of a good franchise behind you, it is more possible than you might think.

Strong support National distribution Franchise opportunities starting at $750k

In the following pages, we look at the advantages of buying a franchise (p22), the benefits of choosing a new franchise over an existing business (p58), answer 10 common questions about money (p28), offer some advice about leases (p48), suggest some questions to ask franchisees (p42) and, if you need further advice, provide a guide to useful articles on our website (p36). For intending franchisors, there’s also a (slightly scary) list of myths about franchising (p54). If you want to change your life, we hope you find this issue both inspiring and informative. Good luck! Simon Lord

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

CHANGE YOUR LIFE

Four franchisees explain how buying a franchise helped them achieve their goals and transform the future for their families

The Risks 22 Reducing Of Self-Employment 28

What To Expect

Owning a franchise can Philip Morrison looks at make going into business for 10 questions about money yourself more attractive when buying a franchise

Why buying a new franchise can make more sense than buying an existing business

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 6 Change Your Life How can buying a franchise help you achieve your goals? 9 Donuts Get Sales Moving Epiphany offers fast-selling add-on treats for cafés and other food outlets 11 Success Through Support Compass Homes franchisee forges ahead in first year – despite Covid 12 The Perfect Touch Touch Up Guys has prime areas available in Auckland and elsewhere 13 Out Of The Box Loving the brand helped couple into their own business with Caci 15 Home And Dry Speed Queen offers a robust passive investment with remote operation and high returns 16 Updates Our pick of the top news stories from franchise.co.nz 19 Taking Home Improvement Mobile Harrisons helps you build a financially-secure future within a trusted franchise network 20 Mediating Agreed Outcomes The Mediator helps resolve disputes to minimise the impact on your business

21 Make An Educated Decision Daniel Cloete from Westpac has some advice to help franchise buyers find funding 22 Reducing The Risks Of Self-Employment Estelle Logan outlines some of the ways that buying a franchise can make going into business for yourself an attractive option 25 Keeping It Fresh It’s not just giving away cars that keeps Columbus Coffee customers coming back 26 Proof Of Concept Just Cuts is recession-proof, pandemic-proof and online shopping-proof 27 Powering Into The Future MeloYelo franchisees make e-bikes accessible, affordable and practical 28 What To Expect Philip Morrison looks at 10 common questions about money that come up when buying a franchise 31 Start Small Dream Big Cleantastic offers a low entry cost opportunity with a 24-month income guarantee 32 Birthday Treat Donut King celebrates 10 years in New Zealand with opportunities in Auckland and beyond

33 Use Your Work Experience To Train Others ASWEFA put their practical knowledge to good use 34 Changing Up The National Franchise Conference is back in June 36 Start Here A guide to working out whether a business opportunity is right for you and where to find the resources you need 39 Living The Good Life For Vikrant Rohit and his parents, buying a Paramount franchise was a turning point 41 Fresh Air, Fitness & Family V.I.P. Home Services franchisee finds a new life earning well and doing what he loves 42 Questions To Ask Franchisees How to find out what a franchise is really like 47 What We’ve Learned From Covid-19 Franchise Accountants have some advice for franchise buyers and franchisees 48 Leases & Landlords Paul Turner and Scott Goodwin offer some notes for franchisees regarding leases 51 On Location PeopleCare franchisees save customers time and money with mobile occupational health monitoring

Why Buy New?

Autumn 2021 Year 30 Issue 01

52 Welcome Change New country, new business, new life for Dream Doors franchisee 53 A Date With Destiny Joining Aramex turned out to be the right move at the right time 54 10 Major Myths For Intending Franchisors Franchising can be a great way to expand your business – but you have to know what you’re getting into 56 Focus On The Future Franchize Consultants offer advice to help franchisors plan ahead 57 On The Ball New franchisees give an honest opinion of joining The Coffee Club 58 Why Buy New? 12 good reasons why buying a new franchise can make more sense than an existing one 74 Picture A New Future Seasons enables franchisees to earn a full-time income from a part-time business 60 Westpac Directory of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

60 Franchise and Business Opportunities

Editor Simon Lord Client & Publication Co-Ordinator Zara Askew

Contact

For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz

Business Development Copyright Sally Knight All Franchise New Zealand Writers media are copyright ©Franchise Glenn Baker NZ Marketing Ltd. and no part Crispin Caldicott may be reproduced without the Ross Lindsay specific written permission of Catherine Lord the publisher.

Submissions

70 Specialist Advisors

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

73 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

CHANGE YOUR LIFE How can buying a franchise help you achieve the goals you have for yourself and your family?

Shashi and Malcolm Brown

wning your own business is about more than money or lifestyle. For some people, it’s about getting a better education for their children, or living how or where they want. For others, it’s about healthy living, overcoming setbacks or investing for a financially-secure future. To find out more, we talked to four franchisees in two very well-established New Zealand franchises – CrestClean, which is celebrating its 25th anniversary this year, and Rodney Wayne, which has been franchising for over 30 years.

A better future for your children Growing up in the tiny island nation of Kiribati, there aren’t a lot of prospects for young people. ‘When you finish school, it’s hard to find a job,’ says Teneaki Nawaia. But she and husband Francis transformed things for their family when they came to New Zealand and bought a franchise. ‘One of our sons is graduating from AUT next week with a degree in accounting, our second daughter is at Massey University and plans to become a teacher, and we are buying our own brand new house in Wellsford. Our dreams have come true!’ Life started to change for the couple when they were one of just 70 Kiribati families to win a ballot giving them the opportunity to live and work in New Zealand. Until then, Francis had been working as a deckhand on cruise ships, away for up to 18 months at a time and leaving Teneaki to raise their eight children largely on her own. The move meant splitting up the family, with just the two youngest children accompanying them for the first two years. ‘They went to school, we went to work,’ Teneaki laughs. ‘I was a caregiver in a rest home and Francis worked on a farm, both low-income jobs, so we also did a part-time cleaning job, but it was still hard. ‘One of my relatives was a CrestClean franchisee and she said we could make more money by owning our own business. The rest of our children had now come over and we needed extra income to support them, so we saved up bit by bit until we could join the franchise on a part-time basis in 2010. It was hard work at first – I was working night shifts as a carer and sometimes I would come home, change uniforms and go straight out cleaning – but it grew and after five years we quit our other jobs to work full-time on our own business. That was in 2015 – now we have 21 clients, are working around 20 hours a week each, and are making much more money. ‘We have had so much support from CrestClean. Neil Kumar, our regional manager, not only found our clients for us but understands our goals – he is the one who suggested buying our own house rather than spending money renting, and even helped us find properties. We are so grateful!’

Where do you see yourself in five years? Malcolm Brown knows all about buying houses – he and his wife Shashi own four of them in the Bay of Plenty. It’s a big turnaround for a man who had to start again financially when his first marriage ended after 26 years and he had to sell his his previous four properties.

But six years ago he married Shashi, five years ago he bought his CrestClean franchise, and it’s been all go ever since. ‘I was a sales rep for 17 years, always on the road and paid on commission,’ he recalls. ‘I did well – I’ve always been very goal-motivated – but I absolutely hated it. Shashi is also very driven, so when we got together 10 years ago we moved to Tauranga and she set up a hairdressing salon there. Once it was self-sufficient, she said it was my turn. ‘Over the years I’ve learned that if you are going to do something, aim for the best so I looked around and decided CrestClean was the opportunity I was looking for. They’d set up the business for me, find the contracts, handle the health and safety and insurance angles and provide all the back-up and support I needed. I talked about it with Jan Lichtwark, the franchise’s regional manager in Tauranga, and he asked me, “Where do you see yourself in five years?” I told him I wanted more houses and a bit of time on my hands – and I’ve got both.

now at the start of very promising careers. That’s no surprise in some ways – Joseph was a mechanical engineer back in Kerala before an illness left him with a brain injury which prevented him from continuing his management career as head of a large firm in India. As Tency was an experienced senior nurse, they chose to move to Dunedin in 2002, determined to do the best they could for their family after their bad luck. ‘At first, it was really hard,’ Tency confesses. ‘My husband had communication problems and couldn’t study any more, so he was working in supermarkets for minimum wage while I was nursing. We had a mortgage to pay off and two highly academic children to support. We looked at franchises but I couldn’t risk leaving my job. Then we met a young couple from Kerala who had

I have no regrets at all Teneaki and Francis Nawaia

What advice do these franchisees have for anyone else who is looking to change their life for the better? ‘Know your strengths and weaknesses, and look for a business that utilises your strengths,’ says Tency. ‘Choose what suits you as individuals, and what suits your family’s situation.’ Malcolm agrees. ‘Decide what your goals are and share them with the franchisor, so they can help you build your business in a way that will achieve what you want.’ Pradeep and Kanan Chauhan

‘Along the way, we’ve had time to spend with the kids as they grew up, go to sports with them and also bring them up in a professional environment and help them set their own goals. Now our son has two degrees and his own home, and our daughter is a Chartered Accountant. They wouldn’t have had these opportunities in Suva. I have no regrets at all.’

Overcoming illness Tency and Joseph Sabu have no regrets either – both their children have earned engineering degrees from Canterbury University and are franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘When the children went to Canterbury University, we moved too and were able to continue in the franchise – it is very flexible. We supported the children with food and accommodation through university so they only needed student loans for tuition fees. Now we have a brand new home which we will pay off in three more years. I still have my nursing career but we have cut down on the hours now and we are free in the mornings. It’s very satisfying – we sit in the lounge with a coffee, smile and say, “We did it!”’

You can do it too

‘We went to talk to them and were sold on the business within fifteen minutes. Although we’d been in business as independents, we felt the support of the franchise was very attractive – the brand was so well known and offered very good purchasing power, which is always valuable when you are starting up. ‘To be honest, I planned to help my wife get established in Birkenhead then move on to a new project after six months or so, but 20 years later I’m still here and it’s never been boring. We added a second salon in 2005 and a third in 2010, but they were a bit spread out, so we sold the original one and opened another in 2015.

The couple bought a franchise, starting with just one client and growing slowly over the first year. ‘We took the advice of our regional manager and chose the contracts we wanted, mostly schools and kindergartens so there would be school breaks and we could take some rest. It was hard work but it suited us because I could also apply for annual leave to help with the cleaning during term time. It was stressful at first because it was all so new to me, and it took time to work out what Joseph could and couldn’t do, but Crest were very understanding, very helpful, and we grew to have three employees and earn very well. ‘Yes we worked hard and in the beginning we came home with aches everywhere, but I found there was a wonderful medical remedy for that – you go online and look at all the money in your bank account and the aches just disappear!

‘I bought a $60,000 business and I’m now doing over $100,000. I could employ people and get more work if I wanted, but this gives me time to do up the houses I buy. The businesses provide the cashflow and the banks like the stability that the franchise provides with regular contracts. Everyone needs a place to live, so it’s a matter of getting good tenants then looking after them so they stay. Each payment I receive I put a little bit aside and that helps fund the next house.’ Pradeep Chauhan’s wife Kanan is a hairdresser too, but he admits it’s not a business he knew anything about himself before they joined Rodney Wayne in 2000 – now the couple own three salons. ‘I studied in Auckland, then I ran an IT school in Fiji before we married and returned to New Zealand in 1994 for our children’s education. We ran a restaurant for five years before selling up and wondering what to do next. Kanan had trained as a hairdresser and suggested we buy a Rodney Wayne.

bought a CrestClean franchise and were really flourishing. I thought this could be something for us – Crest supply the contracts, Joseph could do the physical work and I could do the communications while still working full-time. But it’s not just about money – it would also bring Joseph more security and happiness to be able to put his illness aside and be proud of his business.’

Tency and Joseph Sabu

Pradeep says, ‘Remember that every business will have its ups and downs. The great thing about a franchise is that you are part of a family – there are other people there to support you, and you can solve problems as a group. But don’t rely on the franchisor to do everything for you – you have to use your own initiative too.’ And Teneaki has the simplest advice of all: ‘Do what we did – find a good franchise that works for you, then work hard for yourself. We encouraged our daughter and her husband to join a franchise with CrestClean and they have already bought their own house – and About the Author our nephew Simon Lord is Editor of Franchise has done the New Zealand and has worked in same, too. It is franchising for over 35 years. Our a very good way thanks to everyone who shared their very personal stories with us to change your for this feature. life.’

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Opportunity: Food & Beverage

DONUTS GET SALES MOVING Epiphany licence offers fast-selling add-on treats for cafés, service stations, hotels and other food outlets

Donuts make every occasion special

ife hasn’t been easy for small operators in the food business over the last year – but since Pawan Pathela put the Epiphany Donuts flag outside his Botany Town Centre store last September, he hasn’t looked back.

handmade in a centralised kitchen, some using seasonal fruits such as berries, apples and passionfruit, while other toppings include salted caramel, red velvet and green tea. There are also muffins, scones and a range of coffees and iced drinks, including milk teas.

Pawan’s KiwiYo & Churro store already offered frozen yoghurts, smoothies, shakes, waffles and churros, but after the lockdowns of 2020 he wanted something different to boost his turnover and bring in new customers.

But while the franchise is still expanding, ‘Not every location requires a dedicated Epiphany outlet,’ says Jeths. ‘That’s why we developed the Epiphany licence model to suit existing outlets looking to add new readyto-serve products which return a good profit margin as well as attracting new customers.

‘I had seen the growth of the Epiphany Cafés chain with their famous pillow-soft gourmet donuts, and thought they were exactly what I was looking for. They do a great range, so it would mean I have different products to offer at all times of day, whatever the weather. ‘I contacted Jeths Lacson, one of the founders of Epiphany, and he said, “Let’s talk.” It led to a whole new licence arrangement for Epiphany that allows cafés, service stations, hotels and food outlets like ours to add Epiphany products to their product line-up. ‘The donuts are baked centrally and delivered fresh to our store through a very easy ordering process – and they really sell! It has made such a difference that we are now thinking of opening a second outlet at Flat Bush,’ says Pawan.

Epiphany leads to instant success So what is Epiphany’s secret of fast-selling success? The story began in Hamilton in 2015 when friends Jeths Lacson and Mark Epifanio decided they had to do something to bring New Zealand the texture and taste of donuts they had enjoyed so much during overseas travels. After much trial and error, one day they quite literally had an epiphany (a moment of sudden and great realisation), successfully creating the recipe for the perfect pillow-soft donut. In February 2016 they opened the country’s first Epiphany Café in Hamilton’s Casabella Lane. It became such a huge hit that in 2018 it was named ‘People’s Choice Regional Winner (Upper North Island) at the Meadow Fresh Café of the Year Awards, and they had started to franchise the concept both as an in-mall kiosk and a stand-alone café offering all sorts of treats. That saw Epiphany named Best Emerging Franchise of the Year in the Westpac New Zealand Franchise Awards 2018.

Adding customers, adding sales Today, there are already 20 Epiphany locations throughout New Zealand. Epiphany Café offers a range of 36 different donuts franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Epiphany Donuts are supplied direct to outlets, and our innovative donut mix means they are served as pillow-soft and as fresh-baked tasting as the moment they were made,’ says Jeths. ‘The system means we can supply licensees and franchisees throughout both the North and South Islands.’

Up and running in three weeks The Epiphany Donuts licence costs $10,000 +gst for donuts, scones and muffins. Epiphany Iced Drinks is an additional licence at $10,000 +gst for the full package, or $5,000 +gst for the Milk Tea Range only. Finance is available from Epiphany’s approved lender. From signing the agreement, a retailer can be up and running in just three weeks, with a start-up package including a branded display cabinet, donut trays and product labels, Epiphany Donuts teardrop flag or sandwich board, marketing collateral, branded packaging, website and social media marketing. Depending on outlet size, this package is around $3,500 +gst. ‘Return on investment is possible in just six months,’ Jeths suggests.

South Island entrepreneur sees value It’s a deal that immediately appealed to James Godinet, the owner of MetroMart convenience stores. James was among the first to sign up for the Epiphany licence, and will be bringing the famous Epiphany Donuts to the South Island in five of his stores in March. ‘We’d often looked at donuts for further increasing the MetroMart product range and our customer appeal,’ explains James. ‘From my own experience, Epiphany pillow soft donuts are the best. ‘I see this as being two great, evolving New Zealand brands working together and selling top quality products. Epiphany will be very much part of our growth plans and, down the line, I can see us adding scones and muffins as well as selling Epiphany Iced Drinks.’

Find out more Jeths says, ‘The additional brand awareness, distribution, marketing and buying power generated by this expansion will benefit Epiphany franchisees and licensees alike. ‘It’s also a great opportunity for those who have found business tough over the past year to add something truly unique to their range and get sales moving again. There are low set-up costs, low ongoing costs and minimal waste. Call me and learn what Epiphany could do for your bottom line!’

Advertiser Info

Epiphany www.epiphanycafe.co.nz Contact Jeths Lacson P 0-7-211 7350 M 021 337 329 admin@epiphanycafe.co.nz

Opportunity: Home & Building

SUCCESS through SUPPORT Compass Homes franchisee forges ahead in first year – despite Covid

have never worked in an area where I have had this much top-level support,’ says Daniel Sterling. ‘I’ve found I didn’t buy a business – I bought a set of instructions in how to be successful!’ Daniel is the Compass Homes franchisee for Northland, Whangarei and Hibiscus Coast. After 20 years in the newspaper industry, several of which were in design, marketing and strategy, he followed his interest in building and moved from media into putting up big farm sheds. ‘That also fulfilled my desire to get outdoors away from the computer screen,’ he explains. ‘However, an accident made it clear I needed to get off the tools and I ended up working for a local boutique luxury building company, before taking over as general manager. Then I came across Compass Homes and met up with CEO Bronwyn Bindon in November 2019. ‘I recognised that the problems I’d found in the boutique company were all down to a lack of systems, or failures within the systems they did have in place,’ Daniel says. ‘My first impression with Compass Homes was that they had thought about the whole process of building individual homes for clients and created processes to follow and a network of support to look after you and help you grow. My experience since has entirely endorsed that.’

Daniel Sterling will build 20 new homes in his first year

‘We have 10 franchisees already established and are now looking to expand to other parts of the country. Daniel is not the first franchisee to demonstrate how well our systems work and how good an opportunity this can be. The franchise fee is just $50,000 +gst.’ Daniel himself concludes: ‘Compass Homes are true to their word. The service, support, constant education and financial auditing mean the system will all keep you on track and make it hard to go wrong. If you are reasonably switched on, and are prepared to follow instructions, this is a fantastic opportunity.’

Advertiser Info

Compass Homes www.compasshomes.co.nz Contact Bronwyn Bindon P 0-3-379 1111 M 021 46 13 13 bronwyn@compasshomes.co.nz

Fast start Daniel was so impressed with his research into Compass Homes that he decided very quickly to take up the franchise. ‘My friends and family all thought I was mental, but then they usually do,’ he laughs. Unfortunately, the signatures were barely dry upon the paper when the first lockdown struck New Zealand, and everything went on ice. ‘I think it’s a further seal of quality for the franchise that despite Covid-19, I am virtually on budget for the fiscal year,’ says Daniel. ‘In my first full year, I will complete no fewer than 20 homes.’ Such is the speed with which Daniel has been able to grow his franchise that Compass Homes is already one of the highest-ranked and biggest building companies in his base town, Whangarei.

First class training ‘It’s all down to the support that Compass offers – every detail has been thought through and systemised,’ Daniel says. ‘If I have a question, Compass has an answer for everything. It means that all I need to do is manage, sell and build, because the designs, paperwork and instructions are all there. All the training was first class, and has been created from the perspective of someone who has been there, done it all and been successful. I thought I knew a bit about sales, but after the Compass sales course I tore up my old manuals. ‘The franchise package also includes an online project management program that helps me manage timelines and allows customers to follow building progress with automatic updates. All these systems make us far more competitive than other companies – we are converting a massive 95% of our hot leads into builds!’

Delivering real value Compass Homes was founded 19 years ago, and has always sought to achieve significant cost savings without compromising on quality. ‘By value-engineering design, and positioning for the sun to provide savings on heating bills, we can keep costs down and deliver real value,’ says Bronwyn. ‘What sets us apart is our ability to build to any budget from first home to high-end. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

AN EXCITING

FRANCHISE OPPORTUNITY GROUP HOME BUILDER

Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

Opportunity: Auto Services

THE PERFECT TOUCH

Brett Kehely

Touch Up Guys has prime areas available in Auckland and elsewhere

ccording to Martin Smith, ‘The ideal Touch Up Guys franchisee is someone who loves working with their hands, likes cars and is a bit of a perfectionist.’ It also helps if they know what they want from life, like Brett Kehely. Four years ago, Brett was driving through Auckland in his Audi TT when he saw a Touch Up Guys franchisee at work and stopped for a chat. The franchise happened to be for sale, and Brett ended up buying it! ‘After a very pressured career in the corporate world, I had been looking towards early retirement, but I wasn’t quite there yet,’ Brett explains. ‘Touch Up Guys is a mobile service that repairs bumper scuffs, stone chips, scratches and other damage on vehicles of all types, and I was interested to learn more about it. ‘Having chatted to Martin, the NZ master franchisee for Touch Up Guys, and some of the Guys themselves, I realised that with this business I could make good money, have fun, enjoy cars and still retire early.’

Constant demand

‘I’ve since had four really good years in my Central Auckland territory, but now the call of our property on the Coromandel is proving too much and I’m ready for the next stage in my life – so I’m putting my lucrative business on the market. ‘There has simply never been a shortage of work in this area, even during the

last Covid-struck year. I’ve been in constant demand and if I wanted to, I could probably make a big living from the car dealerships alone. ‘Instead, I’ve enjoyed a decent work/life balance, paying myself $1200 a week and getting a lot of pleasure out of producing great results for local people. For someone with the right drive and enthusiasm, though, there is so much potential in this territory it wouldn’t surprise me if they were able to put on a second van to service the car yards.’

No experience required

‘A complete Touch Up Guys package for a new franchisee costs between $88,000 and $120,000 +gst, depending on whether the mobile workshop is leased or bought outright,’ Martin explains. ‘This includes an exclusive territory, all the equipment you need, and a three-week training course followed by on-site support for at least a month. ‘You don’t need experience – we use highly-advanced specialist equipment which makes colour matching a straightforward process, and it’s a business that’s proved resistant to both lockdowns and online sales. After all, you can’t fix a scratch over the Advertiser Info internet! ‘So if you are keen to run your own business in a thriving industry, give me a call,’ suggests Martin. ‘Central Auckland is now available and ripe for expansion, and we have new areas available around the country, too.’

Touch Up Guys www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Join our friendly, forward looking team New Zealand is simply brimming with vehicles and they each need to look 110% when it comes to selling them! We are experts in quality repairs with professional training, highly polished systems and the latest in technology – making your work efficient and satisfying. We've been operating for over 25 years with our franchisees offering a wide range of services and enjoying excellent returns. This is a great time to join our franchise with new energetic franchisees required across New Zealand.

Call Martin today to discuss the opportunities in your area 021 721 430

Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Health & Beauty

Loving the brand helped couple into their own business with Caci

OUT OF THE BOX W

hen your heart’s set on opening a Caci skin and appearance medicine business, just do it – even if there’s a global pandemic raging all around you.

activity. ‘Having that level of professional marketing from the franchise team has certainly been a load off my shoulders, and enabled me to focus on the business,’ says Emma.

That’s how it was for Emma Hague and husband Steve O’Connor. Covid-19 had suddenly thrown the country into turmoil, but the couple were determined to make things happen, and the Caci support team were right behind them.

And their accountant will be pleased to know the business is on track to meet growth predictions. ‘With travel restrictions increasing people’s disposable income, and the huge increase in Zoom video calls where people get to stare at their own faces, Caci franchisees all over the country have seen increased demand,’ explains Steve.

‘We signed up during the March 2020 lockdown, and when we opened our clinic in Howick on 22nd September, Auckland had just gone down to Alert Level 2,’ recalls Steve. It might have seemed like a brave move, but the couple had extensive business experience and were an ideal match for the well-established franchise. Steve had sales, management and people skills, having owned a local bar and restaurant, while Emma had gained accounting and sales expertise in the family business before working at an Auckland Caci clinic herself. ‘I kept coming home and saying to Steve how much I loved working there,’ says Emma. ‘I had always been interested in the beauty sector right from my school days, and over the Christmas holidays we took stock of our lives and Steve said, “If you love Caci so much, why don’t you get your own?” And when we found a franchise was planned for Howick – our own backyard – there was never any doubt that Caci was the way forward.’ ‘Everyone’s heard of the brand, and although we looked at other opportunities, Emma already had her heart set on Caci,’ says Steve. ‘The franchise is like a beautifully polished box, with everything inside that you could possibly need to run your own business.’

Right people, right place, right results Emma and Steve were encouraged by Caci to conduct proper due diligence before making the decision to proceed. The accountant they chose was already familiar with Caci, ‘Which was so helpful,’ says Steve. ‘He was able to tell us what we needed to do to succeed, and understood the need for having the right staff in place.’ Six months after opening, Caci Howick has three full-time employees – two therapists and a cosmetics nurse – as well as a part-time receptionist. Emma takes care of the day-to-day management of the clinic as well as sales, with new customers also coming from the franchise’s extensive social media Emma Hague and Steve O’Connor franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Excellent training and support Emma and Steve say that the level of training and support from Caci has been ‘phenomenal’ and has far exceeded their expectations. ‘The whole process has been great, right from the day we first signalled our interest, to signing the agreement and organising our clinic’s fit-out,’ says Steve. ‘We had Caci head office staff pitching in to help us open on time after Auckland’s second lockdown – they just looked after us so well.’ Emma agrees. ‘The support was amazing the first week I was open, and that just made everything run so smoothly. It was all so easy and straightforward, thanks to their help, and at no time did either of us feel overwhelmed.’ ‘It feels like Caci always set the bar high, then make sure all their franchisees are above that bar,’ adds Steve. ‘That’s in everybody’s best interest, of course, but they really do care, and if you have a particular issue they are quick to provide the specialist help you need.’

A happy place Emma admits to experiencing enormous satisfaction from helping customers overcome their skin-related issues. ‘I especially love watching the progress of customers who can be a little self-conscious and lacking in confidence about their skin when they first come in. But when their skin health treatment is finished, wow, they are totally transformed!’ The couple look upon their clinic as a ‘happy place’ – not just for them and their staff, but also for their customers. They’re also happy with how the business is performing financially and admit that they will consider investing in another clinic down the track. Penny Chapman, Caci’s Operations Manager, says, ‘If you have a passion for the beauty industry – in particular, skin and appearance medicine – plus a desire to help others, then Caci is the brand to build a successful business on. Investment levels start from $150,000-250,000+gst, and there are a number of opportunities available throughout New Zealand in both metropolitan areas and regional territories. ‘You don’t need to be a beauty therapist yourself – just have plenty of people skills and a good head for business. With our training and support, as Emma and Steve are finding, you can go places. Call me to find out about opportunities in your chosen area.’

Advertiser Info

Caci www.caci.co.nz/franchising Contact Penny Chapman P 0-9-320 2614 franchisesales@fabgroup.co.nz

LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz

Opportunity: Retail

HOME AND DRY Speed Queen offers a robust passive investment with remote operation and high returns

aundromats might seem like a slightly old-fashioned idea, but in fact they are more in demand than ever. Apartments are growing smaller and the cost of buying and maintaining a washing machine and dryer rules out buying your own – especially in lower socio-economic areas. ‘We’re following a trend that started in America 20 years ago where selfservice laundromats have just become more and more popular,’ says Royce Little, Laundromat Sales Manager for Speed Queen. ‘And that makes laundromats almost the perfect business opportunity. They operate with cheap rent, no staff, are potentially cashless for added security, and are even capable of being run remotely. You don’t need a primary high street or mall site – provided there’s plenty of parking available, a far less glamorous and much cheaper site is ideal. The only human requirement is a cleaner, and some owners like to do that themselves. ‘We’re proud to say that Speed Queen has never built a laundromat that has failed, and a lot of that comes down to site selection, something we have done a lot of research around. Owners and investors have come to us on occasions with a site we consider bad, and we don’t hesitate to say, “Keep looking.” After all, it’s a near-perfect model for passive income and we have no intention of spoiling our record.’

Cashless operation Speed Queen was founded in 1908. The company is the oldest and largest manufacturer of commercial laundry equipment in the world, and it also leads the market with technology – something that has made Speed Queen an even more attractive proposition for an owner/investor. The company has been operating in New Zealand for over 25 years. ‘For years, the need to take coins was the Achilles heel of all vending operations, but times have changed,’ Royce explains. ‘Now we have our own cashless technology company which ensures EFTPOS and credit cards are compatible with the machines. This means we can offer clients and investors a completely cashless operation. ‘Of the hundreds of sites we have built around New Zealand, we now have over 50 that are already running completely cash-free. It’s revolutionised the industry by enabling many owners to operate entirely remotely. You can live and work in Auckland while running a business in Tauranga, and vice versa.’ Speed Queen is a solid investment from another aspect, too, says franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Royce. ‘Some people have found the weak link in this industry to be the machines themselves; however, being American, Speed Queen machines are pretty indestructible. They will work reliably day after day for a massive 15-20 years on average.’

Broad range of owners Reflecting the appeal of the business model, Speed Queen laundromats attract a broad range of investors. ‘We have a retired CFO who wanted an interest and some passive income – he now owns two,’ says Royce. ‘Some dairy owners put together a deposit and opened one next door to their shop, increasing traffic to both. A group of executives in their 20s realised they could have a money-earning sideline without interrupting their careers and set up a store – they are about to set up their second, too. Really, the concept will work for anyone prepared to put in a bit of effort and some initial legwork who can raise about a 30 percent deposit.’ How much is that? ‘A medium-sized investment will be between $250,000 and $300,000, with a deposit of $75-100,000,’ Royce suggests. ‘The return on the total investment is in the region of 20-30 percent and we’ve had some owners do much better than that!’

Easy to operate ‘Operation really could not be easier. We’ve done all we can to make this a pretty turn-key business and will hold your hand right the way through the process. We can offer a great financial package and won’t let you go ahead until you have the fundamentals right – site selection, demographics and parking. We’ll help with all the essential council regulations and after that, the process should be very quick – open the doors and your business is ready-to-go with as much involvement from you as you choose. ‘If you’re looking for a passive investment, then, it’s worth investigating Speed Queen,’ says Royce. ‘We’re looking to hear from anyone who Advertiser Info has the desire to build a successful Speed Queen business in any part of the country. www.speedqueen.co.nz I can guarantee we’ll support you every step of the way so, whatever Contact your situation, give me a call and Royce Little P 0-9-528 5600 let’s discuss how Speed Queen royce@speedqueen.co.nz can help you.’

news

UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s a summary of some recent stories – read the full articles on the site.

What a difference a year makes Franchize Consultants' first Franchising Confidence Index survey since January 2020 showed that franchisors and specialist service providers are feeling much more confident about the year ahead. It compares well with January 2020 when Covid-19 was still a distant cloud on the horizon. In terms of sentiment, the franchising community is more positive on most indicators compared to 2020. Franchisors’ net sentiment is positive on six out of the nine measures - with significant improvement in results covering general business conditions, access to franchisees and access to suitable staff. The general business conditions outlook by franchisors of net 20 percent is stronger than other research involving general business. Franchisor sentiment for franchisor growth prospects showed improvement at net 31 percent, up from net 17 percent in 2020. Service Providers’ net 55 percent improved even more from net 21 percent. Access to suitable franchisees has been the biggest challenge facing franchisors every year since 2012. In 2021, that fell to fourth place behind Covid uncertainty, access to finance, finding suitable staff and franchisee investment/ operating costs. However, access

to finance need not be an issue for good business models, says Daniel Cloete of Westpac. ‘The low interest rates are making it easier, and banks do have money to lend for funding and would be keen to do so for profitable businesses.’ Whilst still positive at a net position, the outlook for franchisee sales has unsurprisingly declined compared to January 2020 with uncertainty as to the full extent of Covid-19 impact. It depends on which sector you’re in, though, though; building and construction, home improvements, logistics and businesses in essential services are reporting positive sentiment with strong growth in sales. The survey also asked: What will provide the greatest opportunity related to franchising development in 2021? Key themes identified included an increased number of potential franchisees (from returning New Zealanders, corporate redundancies and former employees); focus on financial metrics (eg. profitability and costs) and franchisee benchmarking; and site and asset availability from failing businesses. Also mentioned were market share gains from shrinking competitors; leveraging value of being part of franchise system; low interest rate; eventual border opening; growth of the New Zealand brand; and local tourism.

DEMAND FOR BUSINESSES OUTSTRIPS SUPPLY A report from business brokers ABC Business Sales suggests that the current business sales market is experiencing a significant gap between supply and demand, leading to increased prices. This could make greenfield franchise opportunities more attractive (see page 58). The report analyses the volumes of business transactions completed, average business prices, demand data and supply trends including the number of new businesses coming to market. It also explores the material difference in annual yields when comparing property investments to business acquisitions. According to the report, three key demand factors have created high levels of demand since the lockdowns of 2020. These are: • Returning expats • Newly unemployed looking to business ownership to replicate lost income • Low interest rate environment At the same time, ABC has experienced a drop in new business listings. The result has been an average price increase of 4 percent for non-hospitality SME businesses. Hospitality business prices also increased by 2 percent, despite the impact of the lockdowns last year. With property prices soaring, the report also looks at the yields available from business ownership as opposed to residential ownership. It finds business ownership returns are six times higher than those from residential property and, while acknowledging the higher risk of business ownership, says, ‘We don’t believe the risk premium for investing in a business is anywhere close to six times higher than residential property.’ The growth in demand, and the increase in prices for existing businesses, might be expected to have a knock-on effect for greenfield franchise opportunities which offer proven branding, systems and support and the opportunity for greater capital gain while not attracting the premium for existing cashflow.

ECONOMIC OVERVIEW - MIXED BLESSINGS Despite a sharp bounce-back in economic activity, growth will probably be subdued this year. Expect a wider economic lift-off when the border re-opens, says Westpac in its latest Economic Overview.

‘In this quarter’s Overview, we have reached some surprising conclusions,’ says Dominick Stephens, Westpac’s Chief Economist. ‘GDP may have been strong recently, but we think the “summer without tourists” will cause a decline over the six months to March. ‘We estimate that disruptions to global supply chains will cause inflation to spike to 2.5 percent

by June this year, but that it will drop back to 0.8 percent by June 2022. That’s partly because supply chains will normalise and partly because we anticipate a big lift in the exchange rate, to 78 cents against the US dollar. Finally, we point out that the housing shortages that have long dogged New Zealand are now rapidly receding thanks to booming construction activity.’

The big constant is house prices. ‘Every Economic Overview since August 2019 has warned that low mortgage rates would lead to rapid house price increases. Our thinking has not changed, and we are now forecasting 17 percent house

price inflation in 2021. But by the same logic, we continue to warn that when interest rates do eventually rise, house prices will fall.’ While the Overview doesn’t comment specifically on the outlook for franchising and small business, the overall outlook reflects the hugely different levels of confidence across different sectors of the franchise market. With record low interest rates looking to continue for some time yet, and the promise of an improving global economy, franchises with good business models in the right sectors look set for continued growth.

Franchise New Zealand

Autumn 2021

Year 30 Issue 01

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Coffee franchise launches collagen product

You might associate collagen with skin care, but recently there’s been a trend for people to add it to their diet via drinks, claiming that it benefits energy levels as well as helping maintain hair, skin and nails. Now Columbus Coffee has joined forces with another New Zealand brand, Dose & Co, to offer the company’s popular collagen creamer product via its 75 cafés around the country. The creamer can be added to hot or cold beverages, and is free from dairy, sugar and sweeteners, artificial colours and flavours, fillers and binders. ‘Over 75 percent of Dose & Co’s collagen creamer customers say they use their creamer with coffee, so taking the Dose & Co offer into cafés was a natural step for them and we’re delighted to be their partner,’ says Anna Walker, Group Brand & Marketing Manager for Columbus. ‘Covid-19 has amplified the desire for people to look after their health and wellbeing, and having beverages and food on offer that meet that need is a key part of our strategy. For a number of years we’ve offered a Lifestyle range to meet dietary and lifestyle needs, and this collaboration with Dose & Co is a really nice extension of that offer.’

NZ’s Award Winning Franchise Law Team

In-store spend up, online down Kiwis ended 2020 on a strong note with a total retail spend for December of $6.1 billion, 2.3 percent higher than December the previous year. Figures from Datamine show that in the lead up to the holiday period, New Zealanders spent $620 million more than in November.

The figures also suggested that New Zealanders are supporting local by opting to spend in person rather than online. In-store spend, at $5.4 billion, has grown 13.4 percent since last month and 4 percent compared with December 2019. As in previous months, online spend has continued to show negative

In Brief

• Restaurant Brands is planning to open 10 new Taco Bell stores in New Zealand and Australia in the coming year. There are already three outlets here, all company-owned. Restaurant Brands has not announced any plans to franchise the brand to individual owner/operators here. • Britain’s Supreme Court has ruled that Uber drivers are workers and not selfemployed and are entitled to benefits like holiday and sick pay. This could have an impact on the largely deregulated ‘gig economy’ model which doesn’t offer the support of a franchise. • Supermarket franchise group Foodstuffs has expressed concerns about the planned increase to sick leave, saying that costs to businesses could double

growth compared to the same month last year, particularly spend at overseas companies, which is down 21.6 percent. With a 48 percent drop in Travel and Accommodation spend, compared to December 2019, New Zealanders instead have spent money on:

Stewart Germann

Khushbu Sundarji

Principal

Senior Associate

• Liquor Stores (18.6 percent yearon-year increase) • Furniture, Appliances and Homewares (15.1 percent yearon-year increase) • Health Goods and Services (13.1 percent year-on-year increase) • Clothing and Footwear (11.1 percent year-on-year increase)

and it is unlikely that businesses would recoup these costs in productivity gains. • Wahlburgers, the Boston-based restaurant company founded by brothers Mark, Donnie and chef Paul Wahlberg, is planning 20 locations across Australia and New Zealand. The Australian master franchisee plans to open five outlets here over the next five years. It is not yet clear whether the brand will be sub-franchised to individual operators. • The Pack & Send franchise has been bought by international franchisor MBE Worldwide, which also owns Mail Boxes Etc, AlphaGraphics and PostNet. Pack & Send will continue to operate as an independent company; the brand is operated in New Zealand under a master franchise arrangement.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

•Specialist franchise skills •Experienced business lawyers •NZ and international reputation •A proven track record •Outstanding references

09 308 9925 www.germann.co.nz stewart@germann.co.nz 17

TRISTRAM

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17,990 + ORC

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WWW.TRISTRAMMG.CO.NZ 132 WAIRAU ROAD, NORTH SHORE | 255 GREAT SOUTH ROAD, GREENLANE

Opportunity: Home & Building

Harrisons helps you build a financially-secure future within a trusted franchise network Curtains, flooring and energy: everything the home owner needs

TAKING HOME IMPROVEMENT MOBILE H

arrisons might be a long-established family business, but it’s always moved with the times. Founded in Whangarei in 1962, the company launched its pioneering mobile carpet retailing franchise in 1992. It was an instant hit – by taking the showroom to people’s homes, Harrisons Carpet & Flooring enabled customers to choose the perfect new floor coverings on-the-spot while doing away with the need for franchisees to maintain costly premises. The model was so popular, it was extended to solar panels, home ventilation and battery storage with Harrisons Energy. Soon after, the company moved into window coverings with Harrisons Curtains & Blinds. ‘With over 100 franchisees around the country, we are now the leading mobile in-home service providers, helping New Zealanders create a warm and inviting home they love to live in,’ says Dan Harrison, the company’s franchise recruitment manager. ‘And because we specialise in bespoke solutions that can’t simply be bought over the internet, it’s a great way for franchisees not just to maximise their earning potential but to build a business of their own which has real value. ‘Very high customer demand means we have some outstanding opportunities available right now in all three services. If you are looking for a business that offers flexible work hours, and are happy to visit people in their own homes to provide the right solutions for a range of needs, we want to hear from you.’

No experience needed While franchisees have to be comfortable in a sales role, they don’t need sales experience, says Dan. ‘Customers trust the Harrisons brand. We are not a hard sell company, and our franchisees come from all sorts of backgrounds – you just need to like people. We’ve built our reputation by providing customers with the right solutions for their needs and making life easy for them. Franchisees visit people at times that suit them, can provide quotations on the spot, and we even offer Flybuys. Once a sale is made, the installation work is carried out by experienced installers.

‘We provide exceptional training and a powerful, proven business model. There’s a dedicated support manager to help you grow your business and ensure you never feel alone, and meetings with other Harrisons franchisees to share ideas and experiences. We’re not a big corporate; we’re a family business and there’s a lot of spin-off between the services. ‘Best of all, there’s a sophisticated marketing programme with television advertising and online promotion that provides a guaranteed percentage of leads to complement your local marketing and networking. This enables you to concentrate on providing exceptional service to customers.’

Easier than you think ‘Motivated franchisees can expect to achieve exceptional returns, with some earning $150,000-plus,’ says Dan. ‘Yes, you have to work hard to achieve that, but the business also offers you great flexibility – it’s not a 9-to-5 job, so you can schedule your days around family commitments, sport or whatever you like, and our call centre will block out those times. Most franchisees tend to start late, end late, with around 10 appointments a week of 60-90 minutes each. ‘We have a variety of entry options: you can purchase an established business with ongoing cashflow, or take up a new franchise at an entry level price. Investment levels vary from $60,000 +gst for entry level opportunities. Harrisons offer a negotiated deposit, and the opportunity to pay off the cost of the business while you are making money. ‘We especially have new opportunities for Harrisons Energy franchisees, where we have partnered with LG for solar panels and Tesla for batteries. As people refurbish their homes – or build new – they are increasingly looking to lock in the savings we can offer. It does tend to be a higher average sale, but you don’t need to be an expert, as we will teach you everything you need to know.’

Take the next step With people travelling less and spending more on their properties right now, Dan is keen to talk to people interested in the Harrisons opportunities. ‘This isn’t about finding more franchisees, though – it’s about finding the right franchisees. We invite you to meet the team, talk to existing franchisees and ensure you feel really comfortable about what you are getting into. That makes it a lot easier when you start.

Choose quality floor and window coverings in your own home

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘So visit our website and see some of the videos our franchisees have made, then give us a call or email us and we’ll arrange a time to chat. We’ll go through any questions you have and let you know what options are available to you, so you can decide if you’re ready to join the Harrisons family – and build a business of your own.’

Advertiser Info

Harrisons www.harrisons.nz/join-us Contact Dan Harrison M 021 242 4131 danh@hah.co.nz

Franchise Relationships: Resolving Issues

mediating

AGREED OUTCOMES The Mediator helps resolve disputes to minimise the impact on your business

Face-to-face or online Trish has conducted mediations involving franchise brands in the cleaning, transport, hospitality, building, courier, lawnmowing and after-school care sectors. Her online mediation service is a great option for franchisors and franchisees who live in different parts of New Zealand or overseas, further reducing costs.

n any relationship, things can go wrong sometimes – what matters is how you put them right. ‘That’s especially important in franchising, where disputes between franchisors and franchisees can impact not just on customers but on the whole franchise network,’ says Trish Blyth, better known as ‘The Mediator’. ‘Disputes are a costly distraction for everyone; mediation is a faster, cheaper and less stressful way to resolve a dispute than through a Court or Tribunal.’

Scott Goodwin, from North Shore-based franchise specialists Goodwin Turner Trish Blyth is The Mediator Commercial Lawyers, engaged Trish for two recent mediations involving high profile franchises. ‘Trish was very professional. The parties were entrenched in their positions, but Trish used her skills to help them work together and we signed a settlement agreement that met both parties’ needs and that both lawyers were happy with.’

Trish is one of New Zealand’s foremost mediators with over 30 years’ experience. Having trained originally as a mediator, she went on to become a lawyer – but returned to full-time mediation after seeing how much time, energy and money her clients spent dealing with their disputes through legal channels.

And Scott Jenyns, CEO of Aramex New Zealand, also recommends The Mediator. ‘Trish mediated a difficult situation with a franchisee and we achieved a great result. She was able to help the parties listen to each other and work out the best way forward. In this case, that meant ending the franchise relationship with an agreement that suited both parties.’

‘Mediation is a process for resolving disputes where an independent mediator assists the parties to negotiate and reach a mutually satisfactory settlement,’ she explains. ‘Having been on the Franchise Association’s Mediation Panel for over 10 years, I know the process has several advantages in a franchise relationship. The franchisor and franchisee can often resolve their dispute, get back on track and move forward together.’

As Trish says, ‘Disputes are rare in most franchises, but when they do arise it’s good to have a solution available that doesn’t involve both parties immediately reaching for their lawyers. If you are a franchisor or franchisee with an issue, let me help you resolve it quickly before it affects your business, your brand and your customers. Call me or visit my website to find out more.’

As part of this process, Trish coaches the parties to communicate better so that they can work together more effectively in the future. But if the outcome is agreeing to end the relationship, mediation can help work out a smoother transition for all parties.

Advertiser Info

The Mediator www.themediator.co.nz Contact Trish Blyth P 0800 02 MEDIATE M 021 677 950 trish@themediator.co.nz

Be Your Own Boss!

PEACE OF MIND MOTORING

Automotive interest or aptitude? Talk to the great team at ASCO Legal

Roxanne, Alistair, Kylie Luzette and Donna

Feel free to give our team a call to discuss your legal needs.

Our valued clients enjoy a fresh perspective on the practice of law — a client-centred one. Our team is friendly, approachable and efficient. We work hard to help both our franchisor and franchisee clients obtain the most benefit out of franchising, providing quality pragmatic advice. 09 308 8070 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145

www.ascolegal.co.nz 20

A Midas car care franchise could be a most rewarding business opportunity for you. You drive the business and help customers to enjoy driving their cars.

Benefit from access to our business systems and management tools. Benefit from the national multi-media advertising and marketing campaigns that continue to build our brand. Benefit from favorable idas group buying terms for parts and equipment. Benefit from training and on-going business support that helps to keep you on top of your game. Benefit from using your skills and talents to gro a successful profitable and valuable business. Established workshops and new territories available now!

Email franchise@midas.co.nz for a free information pack.

Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Buying a Franchise: Financial Matters

make an EDUCATED DECISION Daniel Cloete from Westpac has advice to help franchise buyers find funding

ne of the biggest concerns for anyone in franchising is always whether or not suitable franchise buyers have access to finance. That concern was raised again in the latest Franchising Confidence Index from Franchize Consultants (see page 16). As a specialist franchise banker, I’d have to say that finance is certainly available and that buyers will find banks ready to lend on good business propositions – and at record low rates, too. For buyers, though, it’s important to understand what makes a franchise a good business proposition from their own point of view, as well as the bank’s. Covid-19 has damaged some industries and opened up new opportunities in others. Corporate restructuring and an influx of returning Kiwis has increased the demand for profitable businesses in resilient industries. While some buyers will be well-capitalised, others will be looking for lowerinvestment franchises. Making a wise decision therefore requires buyers to consider many issues: which industry; which location; which franchise brand; and what investment level.

There is an exhaustive list of 250 Questions to Ask Franchisors at www.franchise.co.nz/articles/77.

How much do you need? When looking to buy any business, the first thing to find out is how much money you require. This is not always straightforward: franchise adverts can be confusing because franchisors don’t all use the same assumptions. • If the capital requirement is listed as between $150,000 and $200,000, what is included in this price?

Daniel Cloete

• Does it include the franchise fee and, in the case of a new outlet, the fitout? Does it include equipment, legal costs and accounting fees? • Is the amount the total cost of your investment, or is it only the cash or free equity required? (which could be all or half of the full set-up costs). The next important question if you want your business to be profitable is not, ‘How much can I borrow?’ but rather, ‘How much can the business afford to repay?’ while still delivering you a decent wage and good return on investment. To know this, you need to look at the business financials, or see indicative figures from the franchisor, and discuss them with your accountant. With the current low interest rates this would be easier, but the term of the lending can still make a significant difference to your monthly repayments. You’ll also need to know how much working capital will be required. This simply means the amount of cash you need to operate the business effectively. It is used to pay the bills; for example, wages and phones, and sometimes to carry stock until the business generates some income. Very few businesses can operate without working capital.

Finding funding

But how do you do this? The secret is to become an educated franchise buyer and ask the right questions, of the right people. There’s a lot of information freely available, in this magazine and on its website, from banks, the Franchise Association of New Zealand and professional service providers. Unfortunately, potential franchisees don’t always take the time to access this information, or to act on it if they do. As a brief introduction, then, here are the main points to look out for when you start researching an opportunity.

Armed with all this information, you can then start looking for the funding you need. Here’s another question: does your bank have the franchising experience to deliver real added-value lending to your business?

Industry and trends

A specialist franchise banker can also assist you beyond the initial lending stage with ongoing transactional banking services that will directly influence your bottom line. If there’s a special package available for your chosen brand, it means that every time the franchisor negotiates more benefits for the systems, you will automatically qualify as well.

Before considering any particular franchise system, you need to learn about the viability and trends in the industry you are looking at. For instance, our population is ageing and has less time because of career pressures, which means franchises delivering services are growing. People are demanding healthier choices in fast food, and more variety in casual dining. New migrants are creating new markets, as well as introducing new products and concepts into New Zealand. Education, leisure, beauty, health and fitness sectors are also changing. So ask: • Is there a real need for this product/service? • How stable is that need? • Is the product/service still growing as a category? • How are changing technology and online services affecting this sector? • How large is the current market? The potential market? • How much competition is there in the category already? • How long have those companies been established? • Are there several franchises to choose from? • What do they have in common, and how are they different?

Question the franchisor Having checked out the industry, you then need to find out about the franchise systems in that sector. The franchisors’ own websites will give you some of that information but finding out any detail will require you to contact the franchisor directly. They may then send you an information pack, but you will also want to ask questions about such issues as: • Length of franchise term;

• Initial and ongoing fees;

• Total investment required;

• What you get for your money;

• Evidence of franchise support, training and reinvestment; • Multi-unit opportunities. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

If your chosen franchise is a well-established one, using the right bank could enable you to fund against future cash flow, thereby lowering your equity requirement and enabling you to afford a much larger business than would otherwise be the case.

These are only a few of the initial questions. A specialist franchise banker and accountant will be able to assist you with all the factors involved, including offering different funding options, transactional solutions and suggesting optimum funding and tax structures for your specific business.

Other people to ask Franchisees often love to talk about their business, and you can learn a great deal from them about the realities of running the business – see 50 Questions to Ask Franchisees at www.franchise.co.nz/articles/935. The final important person to talk to is a specialist franchise lawyer. They can explain your rights and commitments under the franchise agreement and check the details, including such things as the terms and conditions of the lease if premises are involved. It would be sad if you purchased a business only to find the lease expiring in six months or rent increasing so About the Author dramatically that the business is no longer Daniel Cloete is the National profitable.

It’s worth it Educating yourself at the beginning will give you the best possible chance of making the right choices. It will also help you get the funding you need to ensure your new business has every chance of success, both in the beginning and on an ongoing basis. Get good advice and act on it. It’s your money, your livelihood and your future.

Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

Buying a Franchise

REDUCING the RISKS of SELF-EMPLOYMENT Estelle Logan outlines some of the ways that buying a franchise can make going into business for yourself an attractive option

orking for somebody else isn’t exactly secure these days, especially in some of the industries hard-hit by Covid. When you buy your own business, though, as long as you choose wisely you can overcome that and be more in control of what you do and when you work. It also means you can react quickly to meet your customers’ needs and secure your livelihood. But working for yourself does mean taking some risks. The trick in business is to reduce that risk as far as possible. That’s where buying a franchise can pay off. If you do your pre-purchase research (otherwise called ‘due diligence’) carefully, then choosing the right franchise business can reduce your risk considerably.

reduce THE RISKS You see, while you might know a lot about yourself – your willingness to work hard, your ability to overcome problems, your determination to succeed, your pleasure in doing a good job – you don’t necessarily understand everything you need to know about running a business. As national franchisor for V.I.P. Home Services in New Zealand for over 26 years, I’ve often heard people say, ‘Why would you buy a franchise to mow lawns or clean houses? It’s so easy!’ Well, the answer is that there’s an art to mowing lawns and cleaning houses professionally and knowing how to make money and build a business while doing it. Think about your own property. How long does it take you to do your housework or mow the lawns? Most people we talk to will say, ‘It usually takes me all Saturday morning.’ If you were doing it as a business and it took half a day per time, could you really make money only doing 10 properties a week? But a franchise will not only help you find customers – it will teach you how to clean 5-6 houses per day or mow 10-15 lawns or more per day to a professional standard. That’s the difference between doing a job and running a business. Here are some examples to show how franchising can help you reduce the risks involved in going into business. These are mostly drawn from the home services sector, but the same applies to franchises in all sorts of industries. Remember, franchising is not just about branding and marketing – it’s about training and systems that allow you to make the most of the time you put in and help you achieve a profitable return on your investment.

reduce TRIAL & ERROR What equipment do you need to start your new business? Where can you get the best deal? How will it be supported? What products should you use to get the best results in an efficient way? What are industry standards? These are all important questions when you first start, but they’re questions to which your franchisor will know the answers. They will have researched the best possible methods, and researched new products and equipment as they come on the market. With the strength of the franchise, they’ll also have negotiated good deals. As a franchisee, you have immediate access to all these advantages from the very start of your business.

reduce MISTAKES Mistakes are costly – both in time and in the growth of your business. In our business, if you use the wrong sprays or damage trees because you don’t know any better, the cost of remediation can be huge. Scratching tinted windows when you clean them can be very expensive, while using the wrong products on showers or bench tops can void manufacturers’ warranties. This sort of knowledge is included in your training and regularly updated. It keeps your risks down and your reputation high.

reduce TIME When you first start in business, you’ll spend a lot of time learning how to do things, when to do things, how to get customers, etc. If you’re doing it alone, you’ll only learn from your mistakes. If you’re trying to build a mobile business, you’ll probably find you spend more time travelling to jobs than actually doing the work that brings in the money. It could take a long time to start turning a profit. Also, how do you quote each job to ensure that you can make a fair profit while being competitive? As a franchisee, you will be taught this and more by experienced professionals. This minimises the time from training to profitability as you apply the knowledge of a proven system. One of my favourite sayings is, ‘The only bad job is an under-priced one!’ No matter how difficult or time-consuming a job may be, if it has been priced correctly it will be a good job. Under-pricing will lose you money or cause you to cut corners and make customers unhappy.

reduce STRESS A lot of people get into business for themselves to get away from working for others, to be rewarded for the efforts they put in, and to make their own decisions. But being a business owner is stressful – it requires discipline, knowledge, training, assistance and advice. That stress doesn’t just fall on you – it can also affect your partner, children, family and home life. As a franchisee, you are not alone. You have a support team available at the touch of a phone, other franchisees to share experiences with, and someone to turn to for advice when things get tough – like they did last year. When Covid hit, all kinds of businesses had to adapt fast. From online ordering to in-store or in-home practices, specialist products and procedures had to be introduced – along with manuals and training in how to deliver them. Franchisees were saved a lot of time and stress because the franchise team did all that for them, as well as helping them understand and access the various subsidies available.

reduce GUESSING Guessing what products to buy, what to charge, where to advertise, when to replace equipment or expand your offer is no way to run a business. With a franchise, you’ll have access to manuals, advice, formulas and recommendations from people with real experience. They’ll have seen and helped other people who have faced exactly the same questions as you, and will have data and information to help you make the right decisions as you grow. That means you can focus instead upon serving your customers and growing your business.

reduce RESEARCH If you’re running an independent business, where do you go for information and how do you know how good it is? What are the best Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Franchises For Sale!

chemical-free cleaning methods? You can go to three different suppliers and all will promote their products or equipment but what really is the best for you? What’s the best way to reach new clients? Franchisors do this research, which means you don’t have to spend your own time doing it. That gives you more time to spend out on the tools or serving customers – the things that actually generate income.

reduce COSTS Because franchisors can negotiate on behalf of tens or hundreds of franchisees, they have much better buying power than independent business owners. That applies not just to equipment and products, but to all sorts of services such as insurance or communications. Such deals can improve costs, payment terms or servicing arrangements. Some franchises also have preferential arrangements with banks, making it easier to secure finance – you may even be able to borrow against the business itself. Having an established name behind you will bring in customers right from the start and save you the cost of building your own brand from scratch. The level of knowledge required to keep up with changes in the digital marketing world is ever-increasing, and if you’re on your own you’ll have to pay for that either in wages or to a third party. It’s worth looking at the way a franchise operates to see how else it can help you become more efficient or profitable, too. For example, for a mobile business, spending time travelling to and from far-flung jobs can be frustrating and time-consuming – and means you can’t service so many customers in a day. V.I.P. works a geographical system which reduces franchisee down-time by providing them with new enquiries in the area they are already working. As the business grows, travelling time is reduced – increasing earning power.

reduce TRANSITION The transition between employment and working for yourself is immense. No longer do you receive regular pay; no longer do you get sick pay, holiday pay or days in lieu. Instead, you have to accept that when you’re not working, you’re not earning, and you have to put money away for GST and tax requirements, too. That takes organisation.

After 20 plus years developing our brand and systems in Northland, we are ready to expand into the rest of New Zealand.

No experience is required, however a knowledge of interior design and colour co ordination would be beneficial. We are looking for driven sales people who aren’t afraid of a bit of hard work to reap the rewards of this profitable home based business.

Call Paul P. 0800 blindguy M. 021 254 8275 E. paul@blindideas.co.nz www.blindideas.co.nz

With a franchise, you’ll be provided with systems to help you get on top of all that and make the transition into self-employment easier. V.I.P. provides business mentoring and regular support meetings with ongoing training to help franchisees manage their businesses better.

reduce THE UNKNOWN Going into business for yourself is scary. The truth is that, until you do it, you cannot be certain whether you are going to make money or not. Even then, things like loans, cashflow, taxes and unexpected costs mean that it might be many months before your accountant can tell you how you are really doing. It’s different when you buy a franchise. A franchisor will know exactly what costs are involved in setting up the business, and be able to give you examples of how other franchisees have grown and progressed over time. They will explain funding and cashflow requirements and know about any seasonal variations in their particular industry. In some cases, they may even offer paid training or work guarantees. The result is that you have a clearer picture of what is required, and what is possible, from day one. Best of all, you won’t be left on your own to struggle. With any franchise, you will be required to pay ongoing franchise fees in some form: a flat weekly fee, a percentage of turnover, a mark-up on product or service supplied, or one of several other methods. In return, you’ll receive ongoing advice, assistance and information, from specialists experienced in your own particular business – something that’s been especially valuable to franchisees during the past year, when support and group interaction has helped many franchises get through times of uncertainty. About the Author The franchisor’s purpose is to help you succeed and build the best possible business you can. Add this to all the other advantages, and you’ll quickly see why a good franchise can be a far more attractive – and far less risky – option than going it alone.

Estelle Logan and her husband John have been NZ National Franchisors for V.I.P. Home Services for 26 years. V.I.P. is a multiple award-winning franchise having received awards in franchisee, master franchise and system categories. Estelle is also a past Chairman of FANZ.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Franchises available now, guaranteed initial income. Do you want to earn $100,000 - $300,000 per year? The amount will depend on your efforts. Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity to invest in a turnkey franchise business focusing on the huge demand for home building inspections. We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are also seeking independent contractors to work in some of our established franchises. Become part of an international franchise network of around 200 inspectors. Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021945140

BE A PART OF THE MEXICO SUCCESS STORY!

After eight years of service as New Zealand’s most loved Mexican restaurant, over 10,000 customers every week and over five million(ish) Margaritas shaken and sipped, we are welcoming new owners to the Mexico familia. For more information get in touch! hola@mexico.net.nz WWW.MEXICO.NET.NZ/FRANCHISES

Food & Beverage

It’s not just giving away cars that keeps Columbus Coffee customers coming back Darren and Catherine Millburn receiving their award from Columbus Coffee CEO Graeme Tait (left)

KEEPING IT P

eople just want to be here,’ smiles Columbus Coffee franchisee Catherine Milburn. ‘I’ve treated my staff just as if they were my family, and with the franchise’s constant innovations and fresh ideas, they are always excited and keen. In this business you have to be outgoing and customer-centric, and it pays off – our customers want to be here too, which is why we’re so successful.’ It all goes to show that attitude is more important than experience. Trained in social work, Catherine spent eleven years with the NZ Drug Foundation in a desk-bound job with occasional travel. ‘I was ready for a change then, when I was at a conference in San Diego, my husband phoned to say we were buying a Columbus Coffee! Five years on, I have to say he made the right decision!’ It wasn’t just a whim, though – at the time, Darren was manager of the Mitre 10 MEGA store in Porirua. Columbus has an ongoing relationship with Mitre 10 MEGA, with in-house cafés in many of the superstore’s outlets. ‘Darren had seen the potential and recognised that Porirua was on an ever-upwards trajectory, and I had worked in hospitality and retail in the past, so it seemed like a great idea to get into a progressive but much-loved New Zealand brand,’ says Catherine. ‘And that’s how it worked out – I was surprised and delighted to be named Franchisee of the Year for Columbus in only our second year of operation.’

Driving interest Catherine says that owning a café can be more flexible than people might think. With children of 7, 8, and 18, she has plenty going on outside the business. ‘The key is to have staff you can rely upon,’ she smiles. ‘A lot of my team have been with me for more than four years: three left for study and subsequently returned, and nobody has left on bad terms. If you create a healthy culture, they won’t let you down, and they won’t let their lovely customers down either.’ Columbus Coffee now has 75 cafés around New Zealand in high street or mall locations as well as within Mitre 10 MEGA stores. ‘What keeps the company so fresh is the attention to detail in our menu development, and the flow of exciting campaigns such as the recent competition to win an MG car,’ says Catherine. ‘That produced a big upsurge for us as we had lots more people coming back in to get an entry form – it was a bit like getting a Lotto ticket every time they came to a café. We had something like 100,000 entries and attracted a lot of new customers, which drove both traffic and sales.’

Strong relationships Giving away cars may be an excellent way of driving traffic, but it’s the quality and consistency that Columbus Coffee is known for which keeps customers coming back. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

fresh

‘We have a huge number of customers on our Columbus Rewards loyalty programme,’ Catherine continues. ‘One of the most recent campaigns gave a free regular beverage with a kitchen menu meal to any Super Gold Card holder. It was available Monday to Friday, and was as popular with the staff as it was with the customers – we’ve built strong relationships with our regulars, and it was lovely to be able to reward them like that.’ And in the trend-setting end of the market, Columbus Coffee has gone into partnership with the country’s number 1 collagen brand, Dose and Co, to offer the brand’s popular dairy-free collagen creamer product as an addition to their drinks. ‘It was a real point of difference to offer customers the option of a “dose of wellness”, and got a lot of people thinking,’ says Catherine. ‘It enabled all of us to talk to our customers about something new and different, and keep them engaged.’

Invest with confidence ‘If you are looking for a business opportunity, it’s important to choose something you can have confidence in,’ says Columbus Coffee General Manager Jon Hassall. ‘With 25 years’ experience behind us, Columbus Coffee is bigger than it’s ever been. But things constantly change, and it’s our emphasis upon constant development that has kept us so fresh and relevant to customers. ‘We have seasonal menus, and while we are famous for our coffee quality, we also offer variety such as our recent Decadent Frappé range to ensure there’s always something new in your local Columbus Coffee. That’s important when our customer rewards programme has over 350,000 members – about 7 percent of the population! And yes, we are still a New Zealand-owned brand, which has enabled our franchisees to be successful right across the country from small towns to city centres.’ Columbus has opportunities available with investment levels starting from $350,000 +gst. It’s an investment Catherine and Darren Millburn have never regretted. ‘Hospitality can be a fickle business, so having a solid, friendly brand behind you the whole way makes a big difference. Columbus Coffee still has a family feel about it and there has always been support when we’ve needed it. It’s everything a franchise should be.’

Advertiser Info

Columbus Coffee www.columbuscoffee.co.nz Contact Jon Hassall M 028 8500 1300 jon@columbuscoffee.co.nz

PROOF OF CONCEPT Just Cuts is recession-proof, pandemic-proof and online shopping-proof

Laurie Broomhall

hen Laurie Broomhall and husband Paul invested in their first Just Cuts franchise in Whanganui eight years ago, it never occurred to them that the business would shrug off the triple shocks of online shopping, global pandemics and economic recessions. In hindsight, though, it’s obvious – as Laurie points out, ‘Hair still grows, it needs cutting and that can’t be done online.’

It’s a model that enabled the couple to develop three salons within the franchise (as well as managing a fourth) and saw Laurie named 2020 Franchisee of the Year after a hugely challenging year. Laurie lost Paul, her husband of 40 years, to cancer in April 2020, but he had lived to see them receive the Just Cuts Client Choice award five years running – an achievement Laurie attributes to following the Just Cuts system. Perhaps unexpectedly, the couple had no hairdressing experience prior to buying their first franchise, with Laurie having worked in office admin and partnered with Paul on various business and renovation projects. ‘We bought the franchise originally as an investment which we could operate alongside full-time employment,’ Laurie recalls. ‘It was wellestablished, with proven systems and processes, and we had an interest in people – both clients and team. But the business just grew, and we added more salons to give us a very comfortable lifestyle.’

Nothing but praise After the worst possible year in 2020, Laurie has nothing but praise for her chosen franchise. ‘The Just Cuts training and support covers everything from day-to-day matters to constantly looking for the latest technologies to keep us ahead of the market. When we went into lockdown, the franchisor team was in contact with government agencies for all the information we’d need; we had help to apply for the employment subsidies; and I was able to keep all our staff. If I hadn’t, I’m sure we’d have been overwhelmed by the huge post-Covid client influx! ‘Another significant benefit is the way Just Cuts franchisees work together to encourage and help each other. And my team has been great – the award belongs to them, really. All my stylists are fully-qualified hairdressers who’ve worked so hard during a year like no other. I’m so proud of them.’

All around the country Just Cuts is the Southern Hemisphere’s largest fixed-price, no appointments hair salon chain. For new franchisees, the investment ranges from $170,000 to $270,000 +gst. There’s a flat fee turn-key franchise structure that Advertiser Info is simple and transparent, requiring a commitment of just 14 haircuts per week – Just Cuts everything else is yours. www.franchising.justcuts.com ‘Our success shows that, wherever you are in New Zealand, Just Cuts can offer you a great opportunity,’ smiles Laurie. ‘If you want a business that really is a cut above most franchises, talk to Just Cuts.’

Franchise New Zealand

Contact Zenardia Anderberg P 0061 2 9527 5444 M 0061 4 8860 0036 bdm@justcuts.com

Autumn 2021

Year 30 Issue 01

Opportunity: Retail

MeloYelo franchisees make e-bikes accessible, affordable and practical David Morrison-Jones: ‘The MeloYelo formula is excellent’

POWERING INTO THE FUTURE D

avid Morrison-Jones spent many years working as a performance coach with a range of companies from corporates to start-ups, so he recognises an opportunity when he sees one. ‘I’m also very keen on triathlons, so bikes and swimming are very much my thing,’ he says. Is it any surprise then that, last year, David became the third franchisee of MeloYelo electric bikes? ‘Well, actually, although I know a lot about bikes, I knew very little about the electric versions,’ he admits. ‘Then my wife, Jane, wanted one and while researching options she noticed an advert for the MeloYelo franchise. I knew it was a market that was growing fast, with dedicated cycle lanes in cities and bike trails throughout the country, so I got in touch with the company. ‘I had several long conversations with MeloYelo founder Rob McEwen, and probably just as long chatting with the other franchisees. It all gelled – I liked the product, the equipment and the culture of the company which is big on trust, collaboration and community. I started trading from my home in Nelson in October 2020, and Growth has come with a capital G ever since.’

e-Bikes for all Rob founded MeloYelo five years ago with the stated intention of being the ‘Toyota of the e-bike world.’ As he says, ‘You can pay $12,000 for an e-bike at the top end of the market, but at MeloYelo we can provide a custom-fitted, ultra-reliable bike from between $3,200-$4,200 and we have a range of exclusive designs to suit everyone from off-road to commuting, as well as touring and leisure. ‘But you need to get people to realise how affordable, easy, practical and fun an e-bike can be – and that means having people on the ground to demonstrate the products and help match people to the right machines. That’s where we need franchisees around the country who have some business experience and know how to deliver and exceed customer expectations.’

Five advantages for franchisees So what are the big advantages of the MeloYelo brand for a franchisee? ‘First, you don’t need expensive retail premises,’ says David. ‘I have a workshop in my garage and people contact me for a test ride via the MeloYelo call centre which hotlinks enquiries from my area straight to me. ‘Second, Rob is a marketing guru with 20 years’ experience, and his campaigns generate lots of enquiries – he even arranged a big promotion with Stuff over summer. In addition, every franchisee has a branded trailer or van, so you soon get pretty well known in your area. That’s brought in many new clients, from the older demographic who were keen cyclists but are finding the hills a bit much, to brand new users. For example, one customer franchise.co.nz – PUTTING PEOPLE IN BUSINESS

who lives in Stoke needed to commute to central Nelson daily and had been considering a second small car. An e-bike proved ideal for her journey which is now shorter, more pleasant and has saved her a packet in both capital and fuel costs. ‘Third, the hours are flexible. This sounds a bit weird, but I once sold a bike from my bath! Most people who are interested in purchasing an e-bike have usually done a lot of research. This person called and said, “Wow, you’re offering a far better spec’d machine at a better price than anything else in the market.” ‘That’s the fourth benefit – the MeloYelo formula is excellent. Our e-bikes are easy to put together, easy to service, dependable and without a Rolls Royce price tag. They come with a two-year warranty and a free service check after the first 500kms. Some bikes have exceeded 9,000km already! ‘And finally, there’s great training and back-up from MeloYelo, along with a Franchise Manager tasked with helping to get you up and running and keeping you up to speed with anything new.’

Growing demand, growing business Rob says that MeloYelo bikes are designed and manufactured specifically for New Zealand conditions. ‘Throughout the last six months, other brands have suffered major disruptions to their supply chains, but MeloYelo achieved consistent product supply. That’s enabled us to keep growing. ‘Initially, the franchise can complement an existing income or business and, with the right approach it can generate significant profits within three years. It can also work well for couples who divide the roles, one taking care of sales and customer interaction while the other assembles the bikes, fits them to the customer and handles servicing. ‘The keys to success are strong product knowledge (our training is extensive); the right personality; knowing how to build customer loyalty and referrals; and the drive to build your own business. The investment is $7,500 +gst, plus the cost of demo bikes. ‘The demand for e-bikes is only going to grow as people realise a bicycle with rechargeable assistance is a genuine option, so if you enjoy bikes and biking and have some basic DIY skills, I’d love to hear from you. We have several territories still available in different parts of the country, so contact me and find out more.’

Advertiser Info

MeloYelo www.meloyelo.nz Contact Rob McEwen P 021 728 875 ebikes@meloyelo.nz

Philip Morrison looks at ten common questions about money that come up when buying a franchise

WHAT TO EXPECT

when you buy a franchise F

ranchising can be a great way to get into business for yourself, but if you’ve never been self-employed before then it’s important to go in with your eyes open – to take off the rose-tinted glasses and be aware of the realities of owning your own business. That’s especially the case when it comes to financial matters. Here are 10 areas where newcomers often don’t know what to expect.

1. Set-up costs – what’s included and what’s not? Franchises come in many different types and sizes; you can buy a franchise for as little as $5,000 or more than $1,000,000. But however much you’re planning to spend, you need to know what is included and what is not before you sign the contract. When considering set-up costs, some of the common areas to investigate are: What does the franchise fee cover? Normally, it will cover the right to use the brand and systems – but what else is included? A launch promotion and initial marketing? Manuals? Training? If training is provided, does it take place in NZ or overseas? Who pays for the travel and accommodation costs? Do you get paid while you are training, or do you have to allow for this when planning your budget? Is there a work guarantee or an income guarantee? When do they apply and for how long? Set-up costs will vary considerably depending on the type of franchise you have chosen: for example, home-based, mobile or premises-based? Do you have to provide a rental bond? Are there any fit-out costs? Is the fit-out on a fixed price contract or just an estimate? Is external signage included? Do you require a vehicle? What type? Must it be new or second hand? Is signwriting included or additional? What equipment or initial stock costs will be incurred? Can items be leased to preserve initial capital? Any good franchisor will detail all the above prior to signing so that you don’t find yourself faced with unexpected costs. However, it’s important for you to know whether or not such costs are included in the figure initially quoted to you. One question often overlooked is: have adequate provisions been made for professional costs – your lawyer’s and accountant’s advice? Who pays the franchisor’s legal costs? Are the costs of leasing negotiations allowed for? Don’t make assumptions on any of these areas: be specific with your questions and your research. There’s a helpful list of 250 Questions To Ask Your Franchisor at www.franchise.co.nz/articles/77.

2. Ongoing fees – how much, what for and when? All franchise systems require their franchisees to pay ongoing fees in some way. These fees are the life blood of the franchise system; they fund various services from the franchisor such as support, analysis and development, and also provide the franchisor with the return on their own investment. Ongoing fees, sometimes called royalties, management fees or licence fees, are separate to and additional to the upfront franchise fee you paid at the beginning. One question we are often asked is, ‘Can I negotiate the fees downwards?’ The answer is almost certainly no; fees have been calculated to support a certain level of services and return, and should be the same for every franchisee in the network. In addition to the normal ongoing fees, there may also be specific fees charged for other services. All of these fees need to be factored into your cash flow planning. In many cases, defaulting on paying your franchise fees will mean you are in breach of the terms of your franchise agreement and face the risk of losing your franchise.

3. Ongoing costs – what’s included? It’s important to realise that when you buy a franchise, you are running your own business. The ongoing fees that you pay will provide some services, as detailed above, but you will be responsible for everything else: rent, rates, repairs, stock, equipment maintenance, point of sales systems, staff wages, KiwiSaver contributions, fuel, power bills, local advertising, etc, etc. All of these have to be budgeted for and included in your cash flow projections. The good news is that although you have to pay these costs, your franchisor should be able to give you a clear guide as to how much they will be and provide systems for you to calculate and manage them. Even better, the franchise should have benchmarking systems in place that allow you to compare how you are doing in each of these areas against other franchisees in the group, so that you can see where there are areas for improvement.

4. Sales projections – how are they calculated? Unlike costs, franchisors can’t know what sales you will achieve with 100 percent certainty – there are too many variables, including your own performance. It’s therefore important for you to ask how any sales projections were calculated to know how much reliance you can place on them in making your buying decision. Were sales projections based on existing franchisee sales currently being achieved within the system? Is your site or territory directly comparable to Franchise New Zealand

Autumn 2021

Year 30 Issue 01

others? Are the projections based on trading in New Zealand or overseas outlets? Businesses often take time to get established, so how long does it usually take to reach expected sales levels? What are the assumptions used to create the sales projections – eg, operate 6 days a week for 10 hours a day, or 5 days a week for 8 hours a day? A franchise which has good benchmarking processes in place can provide valuable insights. Beyond that, consulting an accountant who has experience with, and data on, the franchise you are seeking to buy can assist in this process. Finding like-for-like comparisons from actual data can create realistic sales expectations and targets for you, so that you know from the start what you need to achieve each week and can measure your progress. Talking to other franchisees in the system can give you insights about realistic sales levels and what you need to do to cover your wages and finance your borrowings (see page 42). Having realistic expectations is essential.

5. How do I pay taxes & GST? There are two main reasons for business failure: the first is lack of capital, so choose a business you can afford in the first place. The second, however, can creep up on you – not planning for your tax obligations. That’s why you need to work through a number of key questions with your accountant before you start your business. Do you put yourself on the payroll and pay PAYE once a month? What about KiwiSaver? Employer or employee contributions? Which payroll system should you use? Or instead of a salary, should you take drawings? Drawings are withdrawals you take as an owner that have no tax attached at the time, although it will need to be paid later. If you do take drawings, how do you record them in your books? When does the tax on the drawings become payable? Drawings will often move you from being a PAYE tax payer to being a ‘provisional tax payer’. It can be tempting to use the money for other things ‘in the meantime,’ so beware. The Accounting Income Method (AIM), which allows you to pay your income tax as you go, may merit consideration. There are various GST payment cycles ranging from monthly to sixmonthly filing and different methods for calculating GST. This is a common area where cash flow suffers if you don’t get it right. For all these reasons, taking tax advice from an accountant before you start trading is critical to operating a business – the IRD doesn’t accept ignorance as an excuse.

6. What can I put through the business? This is one of the most common questions I hear from new franchisees. Operating a business means that you can claim certain types of expenses against tax, which is not the case if you’re a wage or salary earner. What you can claim, however, will vary depending on your individual circumstances.

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I often hear people saying things like, ‘My friend’s accountant said I could claim the household dog food as a security cost,’ or ‘My new designer wardrobe can be claimed as uniforms.’ Such bizarre or excessive claims are frowned upon by the IRD, which has benchmarks on all industry types. Any excessive personal expenses put through the business may trigger an IRD audit – a disruptive process for any business. The IRD do prescribe certain types of costs that can be claimed within defined parameters. Common areas include a proportion of home office expenses such as telephone and internet costs, a proportion of rent, interest, insurances, power, etc. Good record-keeping will be essential to follow these costs. As a rule of thumb, expenses claimed need to have a connection to deriving income: for example, filling the boat with fuel will be a deductible expense if you are a fisherman, but not if you operate a stationery store! Again, it pays to get advice from an experienced accountant on this to set realistic expectations on what you can and can’t claim.

7. When can I have a company car? It takes time to get a business up and running profitably, so unless you need one to operate then you will need to wait. You have to make the money before you spend the money, and leaving cash in the business franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Opportunity: Money Matters

is critical – you’ll need to spend it on more stock, more staff, more marketing or whatever before splashing out on a new BMW. Knowing your break-even point, reaching critical mass, paying all your taxes and operating costs will all help you achieve your ultimate goal. If you do need a vehicle, take advice on claiming motor vehicle expenses before you buy it. Being realistic on the type of vehicle is important – that Beemer may not be deemed appropriate for delivering spouting! Some vehicle types will attract Fringe Benefit Tax (FBT) while others allow your business to claim 100 percent of the operating costs without incurring FBT. Other questions include: how much of my vehicle running costs can I claim as a business expense? Do I need to keep a log book? Can I claim the GST on the purchase of my vehicle? What happens when I sell it? This is a complex area and each case needs to be evaluated on its own merits.

8. How much can I earn? This is a million dollar question, although the answer is unlikely to be ‘a million dollars.’ The real question is, ‘How much money can I take out of the business without damaging it?’ A one-man-and-a-van franchise is likely to produce a different result from a large restaurant employing 50 staff. Some questions you should ask yourself are: How much money do you need to live on? Are you comfortable with earning less than what you are being paid now until your business is established? Although some new businesses do offer a return from day one, most take time to be able to start paying you back. You need to find out how long this will take. The franchisor and other franchisees should be able to give you some guidelines, but using a specialist accountant who knows the franchise is your best bet. Putting together a business plan and a cashflow budget

will assist you in establishing what income you could reasonably expect to earn before you sign.

9. How much will my business be worth? When the time comes to sell your business and move on, how much can you expect to get for it? Well, it’s just like selling your family home – what you can get for it depends on what someone is willing to pay. As a general rule, though, a high-performing franchise business with a recognised brand will be easier to sell than an independently-owned business. A successful business with good cashflow will fetch more than a struggling one. Profitability, a track record of consistent performance, a good location and good record-keeping all contribute to how much a business is worth.

10. Do I need to pay for advice? If you had a particular medical problem, you’d consult a specialist rather than your GP. In the same way, if you’re considering buying a franchise, consult a specialist franchise lawyer, banker and accountant. They won’t be learning on you, and they’re likely to know the franchise system and the franchisor involved. They’ll know about the specific issues, set you on the right path and, ultimately, save you time, money, headaches and even tax. Having realistic expectations is important for your future success and your future happiness, so don’t try to save money or take short-cuts. Do proper pre-purchase evaluation. Remember, good advice pays, not costs.

About the Author Philip Morrison is principal of Franchise Accountants, a specialist accounting practice which has worked with over 250 different franchise brands throughout New Zealand.

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Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Opportunity: Business & Commercial

start small

DREAM BIG Cleantastic offers a low entry cost opportunity with a 24-month income guarantee

Satwinder Singh Chumber: I’m making good money and working towards my goals;

he great strength of Cleantastic is that you can start part-time and build your business from there,’ says Satwinder Singh Chumber. ‘I started my Taupo-based commercial cleaning business in 2015 and today I’m making good money and working towards my goals.’ Satwinder studied forest management and did a Bachelor of Applied Management degree before working in the forestry industry for a couple of years. ‘But I didn’t feel it was the right path for my future, so I bought a courier franchise in 2013, then in 2015 I started doing one hour, six days a week with Cleantastic. In 2018, I sold the courier franchise so I could give 100 percent to my cleaning business. ‘Starting part time with one or two clients enabled me to learn the business from the bottom up. The training was excellent and taught me how to do a professional job in the most efficient way every time. The hard work began to pay off because I soon began to get referrals. Cleantastic are very good at providing clients to get you started, but also teach you how to find them yourself and do your own quoting. Just by putting my card around businesses in the area, I picked up more and more work, and after just six months I felt able to sell my courier run and concentrate on my new business. ‘Now I have six long-term clients including an accounting firm and a supermarket, which gives me some of the weekends to do the smaller jobs I can handle in a couple of hours. Yes, I work long hours, but I feel it’s worth it to create the future I want.’

The right attitude Greg Paget, franchisor for Cleantastic NZ, says that starting small enables franchisees to learn the business and gain confidence before growing the business and going full-time. It’s a highly effective model. ‘Most of our nearly 300 franchisees started this way – we provide comprehensive training, equipment, uniforms, business cards, manuals and a client base to get you started, then provide ongoing support to help you secure new clients. We can train you in what really works best so that you have a sustainable business which generates a good income in return for your efforts. ‘You don’t need cleaning experience – we can train you in everything you need to know – but you do need to have the right attitude to put your clients’ needs first, and good communications skills to ensure you understand and meet those needs every time. Satwinder has both these qualities, and they have really paid off for him.’ Satwinder provides an example. ‘Early on, I realised one of my clients was very particular. I talked through the possible issues with the franchisor, and then talked it through with the client to work out exactly what they wanted and how best to meet their needs. I’ve had no issues in nearly two years, so I think I can say I have happy clients – and happy clients means good business!’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

A real business Cleantastic offers many advantages to someone wishing to get into business on their own account. ‘You don’t need a big vehicle, which keeps your upfront costs and overheads down,’ Satwinder says. ‘The entry cost is lower than many equivalents, and Cleantastic train you to invoice your clients and collect payments yourself, so you are not paying higher fees to have the franchisor do that for you. This is all part of learning real business skills – not just doing cleaning.’ But you aren’t left to sink or swim, as the last year has proved. ‘With businesses shutting down for so long, changing Alert Levels and new cleaning routines for Covid-19, the support from Cleantastic has been really valuable,’ says Satwinder. ‘It would have been hard being a single operator, but being with the franchise meant we knew what we were doing all the time and could communicate that to our clients and keep them reassured.’

Guaranteed income Cleantastic has more opportunities available throughout New Zealand right now. ‘The Covid-19 pandemic has highlighted the need for good, reliable cleaning systems in businesses,’ says Greg. ‘Potential clients are looking for quality service in every aspect from systems to training, to health and safety, and of course good Public Liability Insurance. We’ve developed good employment systems for our franchisees to use, and have worked a lot with MBIE and the Labour Inspectorate to ensure they comply. ‘Entry costs are very affordable and start from as low as $19,600 +gst, including equipment, and with finance available (with some conditions),’ says Greg. ‘Best of all, a new franchise comes with a guarantee of income for 24 months. That allows a franchisee to more than double their investment in their first two years, and reflects our confidence and experience in this business. ‘If you want to start small then grow to achieve your own dreams, call us. We take pride in developing motivated individuals into becoming successful business owners.’ Satwinder has the final word. ‘The franchise is a great deal for anyone like me who wants to build a business. If you are passionate, then Cleantastic offers first class tools. It’s had a very positive influence on my life.’

Advertiser Info

Cleantastic www.cleantastic.co.nz Contact Greg Paget M 021 727 353 gregpaget@cleantastic.co.nz

Opportunity: Food & Beverage

BIRTHDAY TREAT Donut King celebrates 10 years in New Zealand with opportunities in Auckland and beyond

veryone deserves a treat, and nothing brings joy like donuts,’ says Craig Watson, the New Zealand master franchisee for Donut King. With over 6 million donuts sold here since 2011, you can’t argue with that. ‘After last year’s lockdown, our stores rebounded quickly. People love donuts, and if they have to stand two metres apart to get them, they will. We also introduced online ordering for home delivery, with classics like chocolate rings and custard-and-jam filled donuts being especially popular. It’s not a big part of our business but it’s another add-on and, overall, sales have been really strong. This is a very resilient business model.’ Donut King was established in Australia in 1981 and has over 300 stores there and 5 in NZ offering freshly-baked products from cinnamon donuts to iced cakes, glazed and novelty items. ‘Then there are hot dogs, ice creams, drinks and character birthday cakes from Disney, Pixar and Marvel to ensure we have something for all seasons and all ages from 3 up to 70-year-olds who want a nice treat and a coffee,’ says Craig. ‘Put those in the right location and the business can fly!’

Right location, right deal After 28 years in senior management in the shopping centre industry, Craig knows all about getting the right location – and the right deal. ‘That can make a big difference. The investment for a fully-equipped turn-key kiosk is around $300,000 +gst but with landlord contributions, it’s possible for $200,000 in some places, and some of that can be financed.

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‘That includes finding the site, lease negotiation, design, council and franchise fees, fit-out, equipment and all the training you’ll need to be able to run a highly profitable business. We also provide opening support to ensure you get off to the best possible start then, as you build up volume, your fixed costs remain the same while your profitability grows and grows.’

One store or more? Having proven the model in both the South and North Islands, Craig is now seeking franchisees for key locations across Auckland and other centres. ‘You’ll need good communication skills to befriend customers and handle staff, but you don’t need baking experience. ‘We provide all the training you need to cook and present the product properly, with systems that make it a very easy business to manage – most franchisees employ a baker so they can concentrate on customer service and the financial side rather than doing the baking themselves. ‘And once you are established, the opportunity also exists to own additional stores. Some of our Australian franchisees are operating up to four or five units and doing very well out of them indeed,’ says Craig. ‘We’d love to discuss the opportunity with you, so contact us to find out more.’

Advertiser Info

Donut King www.donutking.co.nz Contact Craig Watson P 0061 418 360 392 craig@donutking.co.nz

I bought a Pit Stop franchise

and I’ve never looked back Franchise opportunities nationwide. Call Les 027 222 7487 for a chat. Visit www.pitstop.co.nz/franchising Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Opportunity: Business & Commercial

USE YOUR WORK EXPERIENCE ASWEFA franchisees put their practical knowledge to good use

to train others

ealth and safety are top-of-mind across all industry sectors these days. New Zealand has a poor safety record and penalties are increasing, meaning workplace training is a high-growth industry. ‘It’s an exciting time to get involved – and a great opportunity to start your own business,’ says Treena Myers. Treena and her husband Henry are founders of ASWEFA (A Safe Working Environment For All). It’s a well-established business that delivers a variety of professional workplace training courses to companies and individuals. Courses cover everything from forklift licensing to industrial equipment involving wheels, tracks and rollers – as well as dangerous goods and elevated work platform courses. With two busy offices already well-established in Auckland, Treena is looking for the right people to take the courses to other parts of the country. So who would make an ideal ASWEFA franchisee? ‘First and foremost, you need to be a “people person” who understands the importance of safety in the workplace,’ Treena says. ‘You could be a contractor or tradesperson who has plenty of experience but is now finding the job too physical, or perhaps someone on the floor in warehousing or manufacturing who can’t see any advancement without higher education. This is an opportunity to put your experience and people skills to use to build a successful business of your own. ‘It’s an opportunity to change your life and tap into a support structure that delivers a guaranteed income, without the normal stresses that come with a traditional business.’

Six months’ guaranteed income Treena explains that you don’t need to be a qualified trainer to invest in a franchise. ‘We organise all the necessary training to ensure that you are registered, and all the policies, procedures and training material is in place, ready to follow and implement. We also take care of all the business admin for franchisees – everything from invoicing to credit control to handling bookings – and we also do a lot of the sales. We have a very good reputation and many of our clients operate sites around the country, generating ready-made business for new franchisees. ‘This is what makes ASWEFA such a standout opportunity – you can get on with training people, while the Customer Support team uses tried and ASWEFA franchisees deliver training in-class, online and in the workplace

tested systems to support what you do, right down to the mailing out of certificates to those who have completed the course.’ It’s a relationship designed to get the new franchisee off to a flying start, says Treena. ‘There’s an initial three-month training period, and we guarantee six months’ income to ensure the franchisee can focus on getting up to instructor level and getting established.’

Perfect timing Workplace training is a growth industry delivering certainty in a time of uncertainty, says Treena. ‘There has been a rise in the number of people wanting to upskill, relicense or become re-employed – we were inundated with work in the lead-up to last Christmas, and there has been no sign of a slowdown in the first two months of 2021. That’s not surprising, given the huge range of workplaces that require professional training courses, from manufacturing and industrial sites to freight and logistics, retail and wholesale, construction and roading, as well as the film and television industry. Many sites have a steady turnover of staff which provides a constant source of business for a training provider, with forklift safety training being a major source of revenue (clearly a much-needed service when you look at YouTube compilations of forklift ‘fails’). ‘But it’s no laughing matter,’ says Treena. ‘The changes to the Health & Safety Act place more responsibility on the shoulders of managers, and individuals can now be charged for safety breaches. There’s no escaping responsibility, and companies now prefer to pay to have the responsibility of training handed to a skilled third party rather than handle it in-house. That’s meant a sudden upshift in demand for professional trainers, which is why ASWEFA is such an attractive business proposition.’

Opportunities all over ASWEFA is a professionally-developed franchise born out of Henry and Treena’s many years’ experience in the workplace training industry. ASWEFA is a ground-floor opportunity with solid support that can be established in almost any region of New Zealand. The couple are particularly interested in appointing franchisees in Hamilton and Whangarei. ‘If you’re a hands-on, relatable type of person with excellent people skills, and you rate workplace safety highly, we would love to hear from you,’ says Treena. ‘We’ll ensure you’re fully trained in every aspect and will support you to build the business you want.’ Above all, Henry and Treena are genuine in their desire to see their franchisees do well. ‘We always say that if franchisees win, we all win, so we are determined to see you succeed. Get in touch and have a chat, then come and see what we do. It really is a great opportunity to create a new role for yourself and do a lot of good for others.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Advertiser Info

ASWEFA www.aswefa.co.nz Contact Treena Myers P 0800 279332 M 021 211 9446 treena@aswefa.co.nz

S Franchise Association News

CHANGING UP T

he National Franchise Conference is happening in July 2021 at Claudelands in Hamilton. With last year’s event having to be postponed, the 2021 event, from 30 June to 2 July, is more eagerly anticipated than ever, with the larger venue expected to attract more than 200 delegates eager to catch up after a year of disruption and change. ‘We saw at the one-day Westpac Franchise Summit in September how much people value getting together, and have designed a programme that allows for plenty of networking and workshop time as well as valuable input from key speakers,’ says Robyn Pickerill, the CEO of the Franchise Association which organises the Conference. ‘Delegates can choose their own accommodation, reducing costs to attend.’ The original theme of Shifting Gears - Prospering in a Changing World seems more appropriate than ever in 2021. ‘The Conference will be an opportunity to learn from the experts how franchises from different sectors are handling the change,’ Robyn says. Speakers include:

The National Franchise Conference focuses on prospering in a changing world

Arif Khan is the CEO NZ for Restaurant Brands, who are the local master licence holders for such global franchises as Pizza Hut, KFC, Carl’s Jr. and the recently-launched Taco Bell. Arif will be talking about the evolution of Pizza Hut since it first opened in New Zealand in 1974, and how it has met the ever-increasing challenges of the past few years. Rodney Wayne CEO Julie Evans will talk about the company’s journey to stay fresh and relevant in the digital world. She’ll be joined by Lachlan McPherson, the brand developer for Rodney Wayne who was ranked New Zealand’s number one creative by Campaign Brief magazine. Lachlan’s work for Coca-Cola has a chapter devoted to it in the book How Asia Advertises: The Most Successful Campaigns in Asia Pacific and the Marketing Strategies Behind Them. Michelle van Gaalen is managing director of two well-known New Zealand brands, Smith & Smith and the Laser Plumbing and Electrical franchise. With over thirty years’ experience in business and leadership roles, and currently a member of the board of the Superannuation Fund Authority, Michelle will talk about the changing role of leaders in today’s

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See www.autoblast.co.nz/franchising for more info.

 021 328 435  (09) 443 6574 Glenfield, Auckland  @autoblastnz • www.autoblast.co.nz 34

Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Opportunity: XXXX

world and the roles and responsibility of franchisors around leadership. Coping with stress was the topic of one of the most popular sessions at the Summit, so mental health ambassador Mike King will reveal how to identify behaviours of depression in the workplace, how franchisors can best support personal and professional wellbeing, and understanding your own personal wellbeing. This is a journey that will give everyone hope.

Looking at buying a franchise?

Panels and sessions New for this year, there will be three facilitated peer panels looking at specific periods in a franchise’s journey from new start-up to established brand. The first looks at start-up recruitment, training and marketing; the second at Franchise Advisory Councils, running a franchisee conference and dealing with challenging franchisees; and the third at continuing innovation, succession planning and the challenges of managing expanded networks. Additional sessions will focus on marketing funds, strategic partners and employment issues, with a presentation from the MBIE on latest developments. There will also be a full programme of networking and social events, and a range of trade stands.

Open to all ‘This is an event for everyone – you don’t need to be a member of FANZ,’ says Robyn. ‘If you are involved in franchising, are thinking of franchising your business or buying a master franchise, do come. You’ll make contacts, make friends and enjoy the exchange of experiences and ideas between people immersed in the realities of doing business in a changing New Zealand via franchising.’ Further details will be released shortly, including details of contingency plans in the event of changing alert levels. Find out more and book now at https://conference.franchiseassociation.org.nz/

Awards entry made easier Planning is well under way for the 26th annual Westpac New Zealand Franchise Awards, which are open to all FANZ members. ‘With no Awards last year owing to the pandemic, we’re looking for even more entries from franchisees and franchise systems from all over the country in our 26th year,’ Robyn says. ‘We’ve made the entry process clearer and more concise, with fewer upfront questions to enable more people to get involved. We’ve also appointed a new judging panel who will bring a strong understanding of franchising and the franchisor/franchisee relationship to the process to ensure that the Awards are still as relevant and prestigious as they’ve always been. ‘We’ll be launching the Awards in May, so watch out. If there are stars in your franchise system, we want them to enter!’

New members Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest members to join are: • Autoblast • My Guy • Red LBP Contact FANZ CEO Robyn Pickerill (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

Events Calendar 13 April

Auckland

FANZ Breakfast

29 April

Tauranga

FANZ Twilight

30 June–2 July

Hamilton

Franchise Conference

18 August

Auckland

FANZ Twilight

9 September

Tauranga

FANZ Twilight

30 October

Auckland

2021 Franchise Awards

Look for this sign BEFORE you sign! If you’re looking at buying into a franchise, look to make sure the franchise system is a member of the Franchise Association of NZ. This shows that they are committed to best practice franchising and are operating in accordance with the FANZ Code of Practice and Code of Ethics.

FANZ encourages you to make an informed choice. Visit www.franchiseassociation.org.nz or call 09 274 2901 for more information.

For more details of these and other events, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

How do you decide whether a business opportunity is right for you? Here’s a guide to working it out and where to find the resources you need to make the right decision

t’s the dream of many people to own their own successful business, but it’s not easy – after all, if running your own business were easy, everyone would be doing it. That’s why franchising is such a popular option. When you buy a franchise, you get a known brand to promote you, proven systems and processes to follow and the benefits of group buying on everything from products or ingredients to insurance. You are also trained in how to run every aspect of the business efficiently, and have ongoing support to help you achieve maximum profitability. In New Zealand, there are over 600 different franchised brands and 37,000-plus franchised outlets. It means that there’s a massive choice available to you, whether you want a brand-new start-up or an existing business; something part-time or full-time; office hours or evenings; mobile, fixed or home-based; working alone, with family or with staff; city-based or regional. The only question is: How do you choose? Here’s a guide to help you answer the big questions and break the process down into bite-size chunks. In each case, we’ll cover the basics, then direct you to relevant articles on our free website that go into each area in more detail.

Learn how franchising works Although most people have heard of franchising, few really understand how it actually works. The basic principle is that someone develops a business format and an operating system which has some advantages over existing businesses in the market. By franchising, this person (called the franchisor) then replicates or clones his or her business in other geographic areas by granting the right to another (the franchisee) to operate the same business system under the same name. It’s important to note that this right is usually granted for a fixed term, not forever. The franchisor gains income from an initial fee paid by the franchisee to gain access to the franchise brand, training and systems, and from ongoing fees paid by the franchisee. These ongoing fees, which may be calculated in a number of ways, also pay for ongoing training, coaching and mentoring for franchisees. There are limitations, though – for example, a franchisee may have to be open certain hours and sell only certain products or services (a McDonald’s franchisee couldn’t suddenly decide to sell pizza).

thinking of buying a franchise?

START HERE 36

Here are some useful articles which explain more about franchising and offer some examples. In each case, enter www.franchise.co.nz/article/ then the number shown – eg. www.franchise.co.nz/article/81 www.franchise.co.nz/article/ Franchising for beginners

Fresh start after redundancy

3242

What’s the point of franchise fees?

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What type of franchise would suit you? If you think that buying a franchise would help you achieve your business, financial and personal goals, then you first have to work out what type of business you want to own. You’re going to be spending most of your waking hours thinking about and working in your business, especially in the first couple of years, so it needs to be something that you enjoy. That might be something related to your previous experience, or it might involve a complete change. If it’s related to your previous experience, be aware that owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas. If you’re going for a complete change, you might want to follow a passion (eg. for food, fitness or education), or you might be motivated by a change of lifestyle (eg. getting out from behind a desk to mow lawns or moving from the city to somewhere with less traffic and lower house prices). You might even be seeking a semi-passive or recurring income opportunity. Whatever the goal, look for a business where your skills will become real strengths. Do you prefer working by yourself or leading a team? Are you a ‘hands-on’ person or a ‘hands-off’ person? Are you a night owl or an early Franchise New Zealand

Autumn 2021

Year 30 Issue 01

If you’d like to read this article online with clickable links to all the references, go to www.franchise.co.nz/article/2903 bird? If you’re an early riser, a late night pizza business isn’t for you. If you like a lie-in, you won’t enjoy being a baker.

The further you get into the process, the more detailed the information you will receive.

Here are some articles to help you think about what’s available, what might suit you and help you work your way through the maze:

Through open and honest communication with the franchisor right from the start, you give yourself the best chance of finding a franchise where you will feel at home. For this reason, you shouldn’t hesitate to ask questions. Many years ago, we developed a list of questions that potential buyers might want to ask franchisors, and we’ve been adding to it ever since. We’ve come up with some questions to ask their franchisees, too – after all, the franchisees are the ones who are already living the business that you are considering. Go through these questions and mark the questions most relevant to your own situation, then make sure you get the answers:

www.franchise.co.nz/article/ What to think about when buying a franchise Ten key stages in choosing the right franchise for you

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A buyers’ guide to different types of franchises

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The advantages of moving to the regions

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www.franchise.co.nz/article/

What can you afford? Franchises are available in a huge range of industries, and vary in cost accordingly from under $5000 to over $1 million. You may have savings or investments to draw upon, an inheritance, a redundancy payment or a Lotto win. In many cases, though, franchisees require some sort of additional finance. This could be funding from a family member or a bank.

250 questions to ask your franchisor

What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses. Many franchises will insist on your having, say, 50 percent of the start-up costs in cash. Believe them – if they say you can’t afford their franchise, you can’t. They don’t want you to fail any more than you do.

Although there are many reasons for wanting to buy your own business, one thing is certain: no-one goes into business to lose money. This means looking at lots of figures, which is why you need to invest in a professional advisor to analyse the figures, minimise the risk, look after you, educate you and, eventually, to help you set up the business in the best possible way to suit your individual circumstances.

Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potential capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it?

If you are buying a new franchise, franchisors should be able to provide you with figures based either upon the performance of an existing franchise or company-owned outlet, or with figures based upon an average of stores.

You can only answer all these questions by careful research, and an honest evaluation of your own situation. Here’s how to start:

PLUS – see questions to ask franchisees on page 42

Will it make money?

If you are looking a buying an existing franchised outlet, there should be lots of information available on its trading history, including Profit & Loss accounts, a Balance Sheet and a Cashflow Report.

www.franchise.co.nz/article/

10 financial reasons to buy a franchise

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What can you afford?

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Funding your franchise

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Will it make money?

The beginner’s guide to understanding the numbers

PLUS – see why buy new on page 58

Evaluate the options

Don’t cut corners – get professional advice

After going through the first three steps, you should have a pretty clear picture of the sort of business you are looking for, and the level of investment you can afford. The Directory at the back of this magazine lists almost 300 different franchise opportunities. It’s a great place to start, and to make it even easier the online version is searchable by brand name, industry type and investment level – see www.franchise.co.nz/ franchise-opportunities

Before making up your mind, there’s one further stage to go through: getting the details of your potential purchase checked out by an accountant, a lawyer and, if you are seeking finance, a banker.

For any business to succeed, it must provide a product or service that people actually want, at a price they are willing to pay, and which delivers a profit to the business owner after all costs are taken into account. Crucially, the level of profitability must be high enough that both the franchisor and franchisee can make a fair income from the business. Here are three articles that will help you evaluate the options available to you and avoid disappointment: www.franchise.co.nz/article/ How to spot a quality franchise

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Researching your franchisor

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Danger signals

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Ask questions – get answers Having found some opportunities that look promising, contact the franchisors and ask for more details. Don’t be nervous about this; good franchisors are not just interested in selling you a business. They want someone who fits into their culture as well as having the drive and commitment to succeed. Generally, they will send or direct you to more information and, if you have the qualities they are looking for and are interested in exploring further, will invite you to a meeting. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

It’s important that each of these professional advisors should have franchising knowledge, as it is a specialist area and an inexperienced advisor may either miss or misunderstand some element. Franchise specialists know what to look for, and will probably have background knowledge of the franchise you are considering buying. That could help reassure you, or save you making a mistake. In either case, it will be money well spent. www.franchise.co.nz/article/ What is due diligence?

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Why use an accountant?

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Why use a lawyer?

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Finally There are three key parts to having a successful franchise business, and two of them are set in stone before you even open your doors on the first day. These are: 1. Choosing the right business. 2. Having a clear understanding of what the business involves. If you follow the above steps and follow the advice in the articles referred to, you stand the best possible chance of getting these right. The third step is making it all work, which will take dedication, hard work, and listening to the advice of your franchisor team – but that’s another story. To read more about that, go to www.franchise.co.nz/article 1720.

Franchise mag ad Autumn paths.indd 1

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Opportunity: Business & Commercial

LIVING THE GOOD LIFE Vikrant Rohit: ‘It’s all thanks to Paramount’

High standards are paramount After ten years managing their Paramount Services franchise, the Rohits are still impressed by the ongoing level of online training and support delivered to them.

For Vikrant Rohit and his parents, buying a Paramount franchise was a turning point in their lives

hen Vikrant Rohit emigrated from Fiji to Auckland in 2008 with his father Anil, mother Visha and younger brother Avneel, little did he realise that just two years later he would be co-owner of a Paramount Services commercial cleaning franchise. Why would he? He was only 16 at the time!

‘I was surprised when we first started,’ admits Vikrant. ‘I thought when you bought a cleaning business, you’d simply pick up a vacuum cleaner and get to work. But professional cleaning is a whole different world, and Paramount give you all the help you could possibly need to start and grow your business. They set a very high standard and teach you how to work quickly and efficiently, manage your time and do it right first time. It’s also important that everyone is kept up-to-date on products, safety and compliance issues, especially these days, so everything is provided for you.’ That includes finding new customers. ‘I would say most of the new work comes from the Paramount support office, but there’s no stopping franchisees sourcing new business for themselves – and I often do,’ laughs Vikrant. Maintaining good customer relationships is also important, and Vikrant is proud to say that some of their clients go back eight or nine years.

Overcoming Covid

But now, at 28 Vikrant can look back on a satisfying and productive decade with the family business and the many lessons he’s learned along the way – including a healthy respect for the Paramount franchise and the support team who helped them succeed.

The global pandemic has had a direct impact on both Vikrant’s personal and professional life. With New Zealand’s border closed, he was forced to postpone his wedding to his Fijian-based fiancée and has only been able to communicate by phone over the past year. But at least he didn’t have to worry about the family business.

Looking back, he says, ‘My dad was a teacher back in Fiji and Mum a bank manager, so to give up their jobs, move to New Zealand, and commit their savings to a business was a major step. But friends and family recommended they look at Paramount, and an uncle was already a franchisee, so it was the only opportunity they really considered.’

‘Some customer sites did close, but Paramount gave us great support through the pandemic, and we’ve already made up almost all of the ground we lost during the 2020 lockdowns. That’s the advantage of having such a good sales team behind you.’

Although he was at school at the time, Vikrant vividly remembers the day his parents went to Paramount to discuss buying a franchise. ‘My mother was very excited when she came home,’ he says. ‘We could all see it was such a family-oriented business.’ And Vikrant has no regrets that when he left school, he went straight into the family business. ‘I much prefer it to working for someone else, and I get a lot of satisfaction from that. Ten years on, the business is doing well and it’s been a great journey – we have our own house and we are living the good life.’

Manageable workload ‘You might think that a cleaning business would involve really long hours, but that’s not what we’ve experienced,’ says Vikrant. ‘Sure, you have to apply yourself to the business, particularly in the early days, but if you manage your workload and stick to a coordinated and structured plan so you’re not zig-zagging all over town, then it’s easily manageable.’ In recent times, with Visha having largely stepped back from the business, it’s Anil and Vikrant who are hands-on with one staff member. ‘Our clients are various commercial worksites and offices across Greenlane, Penrose, Ellerslie and Grey Lynn, but I generally work 8 hours a day, 5 days a week, like any normal job. The difference is, it’s our business,’ Vikrant smiles. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Future plans Vikrant is now in the process of taking over responsibility for the business from his parents and, with Paramount’s backing and lessons from the recent past still fresh in his mind, he’s ready to focus on making the business even more successful. He’s happily sticking with Paramount Services because, as he points out, Paramount has always stuck by his family. ‘They’ve sourced new contracts for us, taught us how to structure our business and how to improve ourselves. I’ve learned so much from them all and now it’s time to reap the benefits. ‘We’ve gone from new immigrants to home and business owners, and have a sound foundation for the future. It’s all thanks to Paramount.’ Rachael Cameron of Paramount says that the franchise has full- and parttime opportunities available throughout New Zealand. ‘With the right attitude and commitment, you can be in business for yourself with the support of one of the best-known names in the industry. Contact me now to find out more.’

Advertiser Info

Paramount Services www.paraserve.com Contact Rachael Cameron P 0-9-376 7850 M 027 290 3157 rcameron@paraserve.com

Whatever your business, we’ll help you get one step ahead. Caci is one of the many New Zealand franchise businesses we’ve helped grow and achieve their goals. Talk to our experts today about how we can help you. Rohann Dobbin Stu Cheeseman James Phillips

021 942 178 027 231 9158 027 449 2170

Email franchising@asb.co.nz for more information.

asb.co.nz/franchising

Jackie and David Smith Caci Founders ASB Bank Limited 56180 19981 0220

56180 19981 0820 Franchise Magazine Ad - Caci Clinic.indd 1

20/08/20 9:33 AM

Opportunity: Home Services

FRESH AIR, & family FITNESS V.I.P. Home Services franchisee finds a new life earning well and doing what he loves

atrick Bright sounds surprised and delighted. ‘I have weekends off. I have time for my family. I’m fitter than I’ve been for years, I’m doing something I love and earning twice the hourly rate I got before with a lot less stress. Buying a V.I.P. Home Services franchise has been the best thing I’ve done for my fitness – and just about everything else in my life!’ Patrick bought his own business after 32 years in the retail sector. ‘As manager of a major retail store, I was always working,’ he says. ‘There was no freedom to do anything I wanted, no time for my family, and I was often doing 90-hour weeks with constant demands from “on high”. Being inside all day every day isn’t healthy, so I needed to make a change – I wanted to work outside and I wanted to do something physical, but I also wanted to make good money. That’s when I contacted V.I.P.’ V.I.P. offers two different types of franchise: outdoor (lawnmowing, gardening and outside jobs) or indoor (all types of cleaning). ‘You choose the level of earning you want to start at, then go through a comprehensive programme which trains you not just in working efficiently to maximise your earning power, but in setting goals and managing your business too,’ says Estelle Logan, who, with husband John, is the national franchisor for V.I.P. in New Zealand. ‘You also enjoy the security of an income guarantee while you are getting established.’

Comfortable and reassuring ‘From the first meeting, I immediately liked Estelle and John,’ says Patrick. ‘They obviously have a well-run company and explained everything in clear language so I knew exactly how the franchise worked. I was quite comfortable with everything on offer, and the financial risk to buying a franchise was not huge.’ After years of being paid a steady salary, though, Patrick admits he found the transition daunting. ‘I’d always been paid every month, whether I worked hard or not, and had to make a big adjustment in my mind to realise that unless I went to work, I wasn’t going to get paid,’ he laughs. ‘The income guarantee period was reassuring, though, so I went ahead and bought a medium-sized business returning $1,000 per week on the borders of South Auckland. I felt it was better to start off with a smaller round and expand it as I got faster and more confident, which is what a lot of V.I.P. franchisees do.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Patrick Bright

Building a business ‘My training with the company was an incredibly good period in which I learned all the ropes from professional mowing techniques, repairs and maintenance, to pricing for jobs and business management. At the end of the first week, I realised how unfit I was – I really was pretty sore. But in the eighteen months since I joined, I’ve lost about 20 kilos and put on a lot of muscle. It really is a free gym membership, and I can do most lawns in half the time it used to take me! ‘I’ve also been offered lots more gardening work, particularly hedge and tree pruning for my regular customers, and their neighbours have joined the party – I’ll be doing a hedge and their neighbour will pop out and ask me to do theirs too. I love it. Being in retail, you have to be a ‘people person’ and it’s a skill that has transferred very well to my own business. For some of my older customers, a three-minute chat means the world.’

A real family feel What means the world to Patrick is his family. ‘After all these years, I actually have weekends off and have time for a family life. Only last Friday, I was able to take time to go to my 13-year-old daughter’s athletics, something I could never have done before. ‘I’m really enjoying it. I’m not tied to one place, I have the flexibility to take long weekends, I’m making a really good living and V.I.P. is a wonderful support network. If you’re prepared to work and ready to get fit, this is a great business with a real family feel!’

Choose what you want Estelle Logan is delighted by the changes Patrick has made to his life. ‘Patrick wanted a new life with more time for his family, and V.I.P. has given him just that. He has established a great business in just 18 months and can grow it to whatever size he wants, with the option to employ staff or sell excess business to new franchisees joining V.I.P. ‘Flexibility is at the core of what V.I.P. offers: there are no expensive premises or equipment, there’s no rent to pay and minimal fixed costs. There’s no fixed level for investment, either, so you can expand at whatever speed you are comfortable with. ‘We love supporting people in building the future they want. We have franchise opportunities available in your area right now for both outdoors and indoors work, so give us a call today.’

Advertiser Info

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

Buying A Franchise: Research

questions to ASK FRANCHISEE Want to know what a franchise is really like? Ask the people who are already there

ne of the best sources of information about any opportunity you may be considering is the existing franchisees in the same system. After all, they have already made that choice and are living the life. By talking to them either in person or via phone, WhatsApp or Skype, you can learn what that life is really like. You will get a realistic assessment of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. Here are some tips to help you get the best out of your researches. • Choose which franchisees you interview. You want to talk to a mix of established people who understand how the franchise works and its potential, as well as more recent franchisees who have been through the latest training. You especially want to talk to franchisees in locations or territories similar to the one you are considering. • Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees from the franchisor and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information. • If possible, talk to at least four or five franchisees. They will all have different experiences and the more people you talk to, the more realistic and balanced an impression you will get. There’s always a risk of catching someone on an exceptionally good or bad day so you need to be able to put that feedback into perspective. • Interview people face-to-face or over the phone, rather than via email. People will be much more brief and more guarded when giving written responses and you won’t be able to listen to their tone or ask follow-up questions. Also, people can be reluctant to put something in writing if they think there is a chance of it getting back to the franchisor – even accidentally. • Do prepare for interviews – whether in person or over the phone – in advance. Keep them as brief as possible. If you’re serious, franchisees will usually be happy to answer questions but remember, it’s not their job to tell you about the franchise. They have their own business to run so talking to you is taking them away from that. Be appreciative. To help you prepare, here are some questions you might like to think about. Don’t ask every franchisee every question – pick the areas that are of most concern to you and focus on those.

How does it suit? The first thing you want to know is what sort of person you are talking to and how they run the business. Ask:

Franchise New Zealand

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Year 30 Issue 01

What was the impact of running the business upon your family and social life when you first started? What is it now? How has your experience matched up to what the franchisor told you?

EES

Preparation An established franchisee should be able to evaluate the training they received. Of course, no training can prepare you for everything, so you need to be certain that on-site and ongoing support will be available to help you fill in the gaps when you first start. How good was the training? How far did it prepare you for running your own business? How well did it cover day-to-day operations? How well did it cover business development, sales and other subjects? Has the training programme changed since you went through it? Do you think it has improved? What sort of support did you receive when you first opened? How helpful was it? Did you receive enough support? What sort of marketing support did you receive? Was it effective? How did you make the best use of the opportunities it created?

Ongoing Once you are up and running, you’ll need a different type of support. You’ll be paying for it, usually through a flat fee, royalty or product markup of some kind, so you want to be certain you’ll get value for money.

What was your previous experience before buying this franchise? What did you know about the industry? What skills do you consider essential for success?

How good is the support you receive from the franchisor? What form does it take? How often does someone visit your business? How responsive is the franchisor to requests?

What do you enjoy about the business? What do you dislike? What hours are you open? How much time do you spend doing preparation, organisation or paperwork after hours? How much of this do you do at work and how much at home?

What marketing and promotional campaigns are provided? On the whole, are they effective? What additional activities do you have to carry out yourself?

Do you need help finding your way to everything you want in life? Discover how to find your own way with Jim’s Test & Tag A Jim’s Test & Tag Franchisee has the ability to enjoy all the joys of being self-employed with the benefit of an extended support network that will provide ongoing business and technical advice.

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Franchises available throughout New Zealand | visit www.jimstestandtag.co.nz/franchises franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Looking for a business with heart?

Buying A Franchise: Research

Join Freedom Drivers

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Are supplier relationships good? Are there restrictions on what suppliers you can use? Do the preferred suppliers generally provide good value for money? Have you had to have a re-fit within the term of your franchise agreement? How much consultation was there? Did it increase sales?

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If there is any specialist software provided, how good is it? Is it easyto-use? Is it reliable? Do all franchisees use the same system? Does the franchisor carry out benchmarking across the franchise network? Is this helpful? How do they follow up? If there is an exclusive territory, is it of a size to allow you a reasonable return? Have there been any disputes over territories with the franchisor or other franchisees? What level of competition have you experienced? Does the franchise offer real competitive advantages? What are they? Tell me how the franchisor supported you during the last year. How quickly did they help you react to changing alert levels? Was there any fee relief for any period when you couldn’t trade? Has the franchisor met its obligations under the franchise agreement? Have there been any areas of dispute? How were these resolved?

Financial It might seem rude to ask strangers about what they earn, but if you want to choose a business that suits your needs then you need to know if it can meet your expectations. Here are some questions that shouldn’t seem too intrusive. Were the franchisor’s projections correct about the amount of capital and/or borrowing you would initially require? Did they include working capital? Have you had to increase your investment since?

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Were there any hidden fees or unexpected costs? If so, what were they? How long were you trading before you achieved break-even? How long before you started generating income from the business? Has the return been in line with your expectations? What has the single greatest effect upon your annual net profit?

Technology Technology is increasingly affecting all kinds of businesses. Is your intended franchise switched on to the opportunities and threats it offers? Is the point of sale or invoicing system easy to use? Does it provide you with information that is of help in managing your business? Does it allow easy benchmarking against other franchisees? What information about your business does the franchisor have access to? Does it enable them to assist you better? Does the franchise have a good website, and how does it affect franchisees? Does it offer products direct to customers? Do you feel you are in competition with the website or is it a good source of leads or business for you? Does the franchise have a co-ordinated social media strategy or do franchisees do their own thing? Are there guidelines in place? What was the last piece of technology introduced by the franchisor? How easily were you able to incorporate it into your business? How helpful was it? Was it worth the cost to you?

Relationship One of the most important aspects of meeting a number of franchisees is that it will give you a feel for the type of people who are attracted to – and who succeed in – the franchise. If you buy into the franchise, these are the people who will be your colleagues and your mentors. How comfortable will you feel with them, as well as with the franchise itself? How would you describe your relationship with the franchisor and other franchisees?

Home-based Minimal overheads No debts New Zealand’s leading refreshment vending franchise Originating back in 1991 with honesty snack boxes, today the franchise operates highlysophisticated food vending, hot and cold drink, and coffee machines in workplaces around the country – as well as the honour vending boxes. Franchisees select high-traffic locations and re-stock the machines with a range of snacks, healthy foods, confectionery and drinks. Group buying power means that each franchisee can enjoy a healthy margin on some of the country’s most popular food and beverage brands New and existing businesses are available as some long-standing franchisees prepare to retire. Investments range from $50,000 to $250,000. Start-up franchises are available in most main centres from $100,000, including new cashless-enabled machines. Contact Philip Horrocks 0800 955 965 philip@provender.co.nz

Have there been problems between franchisees – eg, competing for customers? How did the franchisor manage the situation? Have there been significant disputes between a franchisee and the franchisor? How were they handled? Did you feel the franchisor acted in the best interests of the franchise as a whole? Is there good two-way communication with the franchisor? How does this happen? How often? How often do you meet or chat to other franchisees? In person? Over the phone? On-line? If you were starting again (without the operational knowledge you have now) would you buy the same franchise again?

Put Yourself in the Picture

Finally Remember, although you want to find a business that will be a good financial proposition, you also want to find one where you will be happy. After all, a franchise is made up of more than a brand and a set of operating instructions – it’s made up of people. By talking to other franchisees, you’ll gain an insight into the culture of the business, the type of people it attracts and how you might fit in. Talking to a variety of different franchisees should not only give you that knowledge; it should also give you a better understanding of what you need to do to be successful. Do it right and it could be others coming to ask you questions in a few years’ time.

More Info See also the article 250 Questions to Ask Your Franchisor at www.franchise.co.nz/article/77

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘You don’t need to be super-smart to succeed at this – you just need a can-do attitude and a reasonably outgoing personality. If you’ve got those, then you should do well.’ Jamie and Linda Parker, Hawkes Bay read more at: www.franchise.co.nz/shunts/626

Step up to a Master Franchise A CrestClean Master Franchise provides a rewarding management level business for individuals and couples. Our team members come from a variety of backgrounds, each operating a successful Master Franchise across 21 territories nationwide. “In 2018 I purchased the Master Franchise in the Manawatu and my territory includes Palmerston North and Kapiti Coast. Previously, I worked in a corporate environment. This opportunity came up and I now feel I have a secure future mapped out working full time in my own business, with the support of a national corporate behind me.”

Shareen Raj

Master Franchisee Manuwatu

“In 2010 I had 12 franchise teams and now in 2021 I have 68. I’ve had great support from CrestClean to achieve this. Stable growth comes from the fact that our franchisees are business owners. They work hard to grow their businesses. We support them and manage their relationship with our customers, so they can simply focus on doing a great job.”

Jan Lichtwark

Master Franchisee Tauranga

Rob, a former building industry worker, loves owning a Master Franchise. “The opportunity came up to be part of the CrestClean family and it’s been the best decision I’ve ever made. Work’s fun and you get to meet a lot of people and solve a lot of problems. You get to organise your day the best way to suit you.”

Rob Glenie

Master Franchisee South Canterbury

Rotorua / Taupo Master Franchise territory is available now! A unique opportunity to own a management level business in one of NZ’s best regions.

Call now 0800 273 780 or visit crest.co.nz/masters

Financial Matters

WHAT WE’VE LEARNED

from covid-19 Philip Morrison of Franchise Accountants has some advice for franchise buyers and franchisees

Philip Morrison

reported working under extreme pressure to meet impossible deadlines, but their efforts were appreciated by franchisees.

With all these changes and some sectors retrenching staff, many people have considered changing career paths and purchasing a franchise business. So what has Covid taught us? And how has it impacted evaluating buying or owning a franchise?

Uncertainty is the new certain. It is a breeding ground for anxiety and fear, and financial pressure can be a catalyst for health issues, as well as sleeplessness and pressure on family relationships. People needed to develop strategies for coping, building emotional resilience as well as financial resilience. Even as accountants, we had conversations with clients around mental health issues, and these may become more common, the longer the impact of Covid lasts.

n the past year, we’ve all had to adjust to the challenges of living and working in a Covid environment. Covid has impacted business owners disproportionately, but also unequally. Some industries have been dreadfully damaged while others have boomed; CBD locations have fared worse than suburban; and urban centres worse than provincial.

Change is a constant Covid 19 impacted every business in different ways and to different extents, but ‘change’ has always been a constant. Previous generations have dealt with war, natural disasters, political upheavals, recessions and new technology from the steam engine to the internet – or, more recently, Uber and Tesla. We all have to adjust to new landscapes. Franchise Lesson: When looking at buying a franchise, take time to understand the cycles of the industry sector it operates in. Is the sector emerging, growing, maturing or in decline? There are good opportunities out there, but you need to evaluate the sustainability of any particular franchise model. Take advice from specialist franchise advisors who are abreast of changes in sectors and how different franchise systems are performing in those sectors.

Cashflow is the life blood Last year, the primary focus of every business owner was to evaluate whether the cashflows of the business would be sufficient for it to operate sustainably. Understanding the cashflow drivers of your business is vital. At Franchise Accountants, we worked with hundreds of franchisees, building cashflow models, evaluating cashflow streams and advising on strategies to bridge the cashflow gap. Building financial resilience in the business for the future also became a major goal. Part of this involved focusing on rolling 3-monthly cashflow planning, rather than 12-monthly business planning. Rapid change requires a more short-term tactical focus. Franchise Lesson: As a franchisee, you need to know the numbers that count; know your breakeven; know your cashflow cycles; and develop a menu of strategies to execute when required. Take advice from a franchise specialist accountant who knows your business and your circumstances.

Adapt and adopt Covid constraints fuelled innovation and adoption of new business practices for many: the growth of digital solutions; contactless payments; online ordering of products or services; ‘click and collect’ and doorstep delivery are now the new normal for many businesses. Franchise Lesson: Most franchise networks have been quick to adapt both their support structure and franchisees’ businesses to the changing landscape. In some cases, this has required reconfiguring of delivery systems, products and services; investment into new plant and equipment; or reworking of systems and processes. A lot of franchisors franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Support networks

Franchise Lesson: The old definition of franchising as ‘working for yourself but not by yourself’ was never truer. Franchisees are able to access peer support, advice and guidance, as well as operational advice. This strengthened the culture within franchise systems and emphasised the value of being part of a franchise group. It’s a compelling example of the value of being part of a franchise as opposed to owning a standalone business.

Financing Debt servicing has become topical following the disrupted trading of the last year. Some businesses have a higher proportion of debt than others. For highly-geared businesses, the issue has shifted from having security to borrow money in the first place to their ability to service the loan they already have (or now need). In some cases, rationalising and restructuring of loans has been necessary to put the business in a better position. Franchise Lesson: Work with your franchise banker and franchise accountant to build cashflow models to establish responsible levels of debt servicing. As an existing franchisee, be open to extending debt repayment terms, or re-capitalising the business if required. Taking the right decisions now will pay off in the future.

Risk versus reward Evaluating a franchise business always involves balancing risk (the capital and time you invest) versus the potential reward. That hasn’t changed; there are still many excellent franchise opportunities available in both new and existing locations. However, it is more important than ever to conduct more in-depth sensitivity analysis (or ‘what if?’ scenarios) to ensure robust evaluation of key elements for viability. Franchise lesson: Franchise systems with proven business models that have weathered the Covid storm can mitigate risk. Using benchmarking can also assist with business evaluation of the critical areas: business Advertiser Info viability; sustainability; and Franchise Accountants profitability. We recommend www.franchiseaccountants.co.nz commissioning a full Contact Pre-Purchase Evaluation Philip Morrison report from a specialist P 0800 555 80 20 franchise accountant M 021 22 99 657 before committing to any pmorrison@franchiseaccountants.co.nz business.

Franchise Management

LEASES & LA Paul Turner and Scott Goodwin of Goodwin Turner Commercial Lawyers offer some notes for franchisees regarding leases

he initial Covid-19 lockdown a year ago, and the various changes of alert levels since, have caused a lot of franchisors and franchisees to examine their lease agreements. While many landlords have been prepared to offer some form of rent relief to tenants who were locked out of their premises or otherwise had only restricted trade, others have insisted on receiving full rent or only minimal reductions. As a result, we have been involved in many more lease negotiations and disputes than might typically be expected otherwise. Our experience is that the following things vary greatly: • What particular leases say about this sort of “no access” situation; • How different people might read and interpret the same clause in a lease; and • What people think is ‘fair’ in a given situation (we often find that people seem to lose a degree of reasonableness or objectivity, and push for more extreme positions when they’re under stress). We’ve had good success at helping clients resolve disputes in this area, and one benefit of being in a good franchise system with a supportive franchisor is that they may also be able to give you some support and guidance when things get tough. If possible, however, it’s obviously better to avoid potential disputes in the first place – and that starts with paying attention, and negotiating well, when you’re first considering entering a lease. There is no one-size-fits-all solution that will suit all franchisees and all leases, but here are some general tips for franchisees entering new leases in these Covid-19 times.

Pay attention to the form of lease The most recent ADLS forms of lease have had the clause 27.5 which tenants have wanted to rely on. This states: If there is an emergency and the Tenant is unable to gain access to the premises to fully conduct the Tenant’s business from the premises because of reasons of safety of the public or property or the need to prevent or overcome any hazard, harm or loss that may be associated with the emergency including: … (c) Restriction on occupation of the premises by any competent authority. Then a fair proportion of the rent and outgoings shall cease to be payable for the period commencing on the date when the Tenant became unable to gain access to the premises to fully conduct the Tenant’s business from the premises until the inability ceases. Other forms of lease are often created more by landlords and as a result, are more ‘landlord-friendly’. Many of these haven’t had a clause equivalent to the one in the ADLS document, and tenants have been disappointed to learn that they had no contractual entitlement to a rent abatement even in more severe lockdown situations.

Franchise New Zealand

Autumn 2021

Year 30 Issue 01

LANDLORDS An ADLS lease is often likely to be a better starting point for a tenant if you can get that (though we note that larger landlords operating malls or office buildings are likely to insist on their own forms of lease so you may not get that option). Even if you won’t necessarily be able to get an ADLS form of lease, or other satisfactory rent abatement clauses dealing with Covid type lockdown situations, it’s important to understand what the lease does say – and what risk that brings.

Beware of clauses that ‘pre-agree’ what abatement is fair Many landlords now seem to include clauses which try to specify in advance how lockdowns will affect rent. The certainty that would bring would seem at first glance to be good for tenants, but most of the clauses we’ve seen are drafted for the landlord’s benefit and aim to limit what the tenant might otherwise try to argue was ‘fair’.

www.mizin.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Franchise Management

Leases tend to run for a long time, and we question whether it is sensible to try and agree now what might be fair or appropriate many years from now, in a situation that could be quite different. For instance, future pandemics (even those caused by Covid-19 variants let alone entirely different viruses) might look, and be handled, quite differently. A different virus/disease could have entirely different characteristics, and those could make a difference to how a government responds. As a result, it is hard to tell now what the impact on the tenant and their business might be. How can anyone be sure then of how rent should be affected as a result, for situations that could occur a long time in the future, under different governments? The ADLS clause was deliberately drafted in a non-prescriptive way which required a determination at the time of what was ‘fair’. This was done to give that flexibility and avoid unfair outcomes no-one would have seen coming. For the same reason, we would recommend caution about agreeing to ‘fix’ lockdown outcomes in advance in your leases, even if that does seem tempting. We believe a tenant would usually be better off with a clause that allows a ‘fair’ abatement, which can be debated at the relevant time, taking the actual circumstances into account.

Consider seeking shorter lease terms or asking for ‘break clauses’ In uncertain times, it can be difficult being sure of much. Some businesses have unexpectedly thrived as a result of changing demands resulting from Covid, while others have suffered more. Generally, shorter lease terms, with rights to renew the lease for extra periods, are better for tenants as they still give the option to stay on for the same period if all is going well, but it’s easier to exit sooner if things go badly. Alternatively, you might try to negotiate for an ability to exit the lease early so long as you give a minimum agreed amount of prior notice. A landlord’s position likely depends on how much other demand there is for the space, but you don’t get what you don’t ask for.

Beware of giving unlimited personal guarantees Generally, if a landlord has to call on your personal guarantee, something has gone seriously wrong and the tenant is facing loss of their business and liquidation of their company. Although it is sometimes reasonable for a landlord to want a tenant to stand behind their company’s lease obligations and have some personal ‘skin in the game’, you may want to negotiate some limits to any guarantees that are given. Many landlords will be most likely to agree to limit the maximum liability under your personal guarantees if you ask at the time you’re about to sign up. They tend to be less reasonable later, when actual issues have arisen, and you’re trying to keep the shirt on your back. Having limits on guarantees may protect you in a worst-case scenario, but it could also help to focus the landlord on trying to mitigate their losses when things go wrong. Again, however, you don’t get what you don’t ask for, so it’s worth seeking limits on guarantees as part of any lease negotiation.

Final message Even in the best of times, leases are serious contracts and need to be treated as such – so that’s even more the case in times of uncertainty like these. A good lawyer should be able to explain risks, point out things that could be improved for you, and generally help you get the benefit of other people’s hard-earned lessons. You only get one chance, so don’t waste that opportunity!

About the Authors Scott Goodwin and Paul Turner are Directors of Goodwin Turner, specialist franchise lawyers. Based on Auckland’s North Shore, they service clients all over New Zealand.

MAKING IT EASIER TO START, RUN OR GROW YOUR FRANCHISE Our Business Specialists throughout New Zealand are ready to help make business easier for you. They understand the specific requirements of franchises and you will also find a range of practical tools, resources and offers at ANZ Biz Hub. Visit anz.co.nz/bizhub or give us a call on 0800 39 40 41 to find out how we can help your business thrive.

ANZ Bank New Zealand Limited 06/19

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Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Business & Commercial

PeopleCare franchisees save customers time and money with mobile occupational health monitoring for workplaces

ON LOCATION W

hen it comes to health, it’s better to have a fence at the top of the cliff than an ambulance at the bottom. That’s even more true in the workplace, where legislation requires that employers take care to protect their staff and provides for large fines if they don’t.

‘Most at-risk industries such as construction, joinery, road building, engineering, forestry and agriculture, do their best and provide staff with protective equipment,’ says Ian Kebbell. ‘But effective health monitoring requires ongoing checks by occupational health clinics, which means staff need time off to visit clinics. In cities, this can take several hours, while in provincial areas it can mean writing off the whole day. ‘This costs employers a lot of productivity – and it’s even worse for someone who is a contractor or self-employed. In fact, I’d suggest that 80 percent of SME’s consider traditional clinic-based health monitoring services as unachievable,’ Ian says. That’s why Ian has developed PeopleCare – purpose-built, fullyequipped mobile occupational health monitoring clinics. ‘By bringing to the workplace the testing and interpretation of lung function, hearing, vision and the effects of hand/arm vibrations from things like power tools, we reduce time off the job to around 20 minutes per employee.’ And to fast-track the benefits of the service nationwide, Ian has worked with the award-winning Franchize Consultants group to create a genuine business opportunity for the right people.

Full training provided ‘While we welcome enquiries from potential franchisees with backgrounds in health, wellbeing and occupational safety, it’s not essential,’ says Ian. ‘Our internal and external training enables franchisees to operate as technicians and test and carry out initial interpretations. We have an occupational health practitioner in the business to further review results and recommend mitigation actions. ‘It means anyone who has genuine empathy and an interest in people can be trained in operating a profitable and rewarding business.’

Built on experience

Inside a mobile clinic

Health and wellbeing have long been part of Ian’s life. In a competitive market, Ian bought a fledgling commercial cleaning company in Wellington. SuperCare aimed to create healthy environments by raising the bar for service, reliability and fair ethics

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Since 2012 he has grown it from a staff of just 8 to employing 160plus around the country, with a client list of national and international companies. ‘A couple of years ago, I started looking at further potential innovations to contribute to workplace health,’ Ian explains. ‘I spent six years as a paramedic with Wellington Free Ambulance, so I was very familiar with the impact poor health can have on people, and thought there was a real need for a mobile workplace health monitoring clinic.

‘Through connections, I found someone in England who was already operating something similar and learned a lot from their years of experience, including the need for specialist features at fit-out and a suite of leading-edge testing and diagnostic technologies. After combining them with our own experience and developing our own proprietary business software, we took PeopleCare out on an extensive road test. Response proved the market to be huge, so we have a unique business opportunity here for the right people.’

New and repeat business The franchise package includes full training, marketing support and an exclusive territory large enough to provide a high level of income once established. The investment for new franchisees is around $200,000 +gst. ‘The largest part of that is the fully-equipped, purpose-built, mobile clinic, which can be financed as an asset, so in practice you need a lot less to get started,’ says Ian. ‘Depending on your circumstances, you may also want to budget for additional working capital to cover living expenses over the first few months. ‘Providing annual health monitoring means that, after the first year, a lot of your income should come from repeat business, offering plenty of opportunity to grow. As you build the business, it’s also feasible to employ suitably-trained staff to enable the clinic to operate for more days or longer hours, maximising its earning potential. ‘All territories are greenfield, so new franchisees need to be prepared to put in the effort to promote their business locally, armed with our training and marketing toolbox. But to be honest, we’ve found that driving on to a worksite with your mobile clinic attracts a lot of attention and, once workplaces have found out what you do and how much time it can save, that can pretty much seal the deal.’

Life-changing Summing up, Ian says that this is a life-changing opportunity that also protects others’ quality of life. ‘PeopleCare offers you a chance to make a real difference while also building a profitable and successful business of your own. You’ll be dealing with people’s health and livelihood, so we have very strict criteria for franchisees and we expect you to have a lot of Advertiser Info questions for us, too. ‘PeopleCare is a brand new franchise so we have opportunities all over the country, but it’s also a carefullydeveloped business model from a very professional company. To learn more, contact me and let’s talk.’

PeopleCare www.peoplecare.co.nz Contact Ian Kebbell P 0800 50 80 30 M 021 629 626 ian@peoplecare.co.nz

Opportunity: Home & Building

WELCOME CHANGE

New country, new business, new life for Dream Doors franchisee

ndu Sudhakar was so impressed by Dream Doors that she bought her new business over the internet. Three years on, it’s going very well indeed. ‘We’re growing 25 percent year on year, despite Covid-19, which is more than I expected and well ahead of the targets I laid out in the business plan for my Entrepreneur Work Visa. It’s been thrilling and exciting and the franchise has been everything I could have asked for - I recovered my initial investment in the first few months.’ Originally from India, Indu lived in Singapore for 16 years where she had her own interior design business. Wanting to move to New Zealand, she recognised that it would be daunting to set up on her own in a new country with a very different culture and housing style, so started looking at franchises and found Dream Doors. Dream Doors specialises in modernising tired homes through replacement of kitchen and wardrobe doors and surfaces, re-using the existing cabinetry to save time, money and waste. ‘The franchise obviously aligned with my project management experience, and they had a lot of expertise which I thought was a good basis for starting my own company,’ recalls Indu. ‘I talked a lot with franchisor Derek Lilly and his team over Skype and we were on the same wavelength, so I decided to go ahead. I began training just weeks after arriving in New Zealand, and started my brand-new business in Wellington soon after. ‘Dream Doors has excellent systems, and the training was well structured and detailed. Their award-winning Franchise Management System is

Indu Sudhakar

very good - I use it all day, every day, to stay on top of my business. It manages my leads, keeps track of all the communications with customers, and literally covers all aspects from first contact to sign-off, including quoting, ordering and installation.’

It works After three years, Indu is getting plenty of referrals from happy customers as well as repeat business. ‘Some clients have more than one property or are so pleased with their kitchen they want their bathrooms or wardrobes done too,’ she says, ‘I started by working from home, but now have a small office/showroom and employ three full-time installers and an office manager. We don’t need a workshop, as we install what is made by our suppliers. That leaves me to focus on sales and customers. ‘It works – Dream Doors is a great franchise model, and would appeal to anyone who has sales and management skills but wants to be a business owner rather than an employee.’ Dream Doors still has franchise opportunities in Northland, Taranaki, Manawatu, Kapiti Coast, Otago, Central Otago and Southland. ‘If you want a great business in one of these areas, call me,’ says Derek Lilly. The entry cost is just $75,000 +gst.

Advertiser Info

Dream Doors (NZ) Ltd www.dreamdoors.co.nz/franchise Contact Derek Lilly P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

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LOVE YOUR LAND

Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Opportunity: Business & Commercial

A DATE WITH DESTINY When the demand for online shopping exploded, joining Aramex turned out to be the right move at the right time Stuart and Carol Spittle

tuart Spittle spent 20 years as CEO of a large manufacturing company, before deciding to move out of corporate life in the mid-2000s and take control of his own destiny. Unfortunately, Destiny had other ideas. ‘My wife Carol and I had a couple of franchised businesses but lost them in the Canterbury earthquake of 2011,’ he explains. ‘So we changed tack and moved to the Bay of Islands where we bought into the motel industry. We sold out in 2016, planning to retire, but after a couple of years we thought we really needed to do something to get re-engaged again. ‘I was looking for a high-performing, well-operated opportunity with good systems and profitability,’ he explains. ‘When the Aramex Northland Regional Franchise came on the market, it ticked all the boxes. Having been a franchisee before, I knew what to look for, and with my background in logistics it has proved a very good fit.’

A name to trust Aramex is one of the biggest courier companies in the world, operating in 72 countries. It joined forces with New Zealand’s own Fastway Couriers in 2016, with the Aramex name now firmly established here and operating through a well-established network of 18 Regional and over 250 Courier Franchisees. Regional Franchisees operate the depots in their respective regions, providing logistics and back office support services for individual Courier Franchisees as well as managing administration and contracts in their area. Courier franchisees own their own territories and provide pick-up and deliver courier services for our clients, as well as building on-theground relationships and generating new business. Courier Franchise opportunities are available nationwide and can be viewed at www.aramex.co.nz/franchising/courier-franchise.

From problem to opportunity Stuart and Carol might have thought Destiny was after them again when, just four months after taking over their Northland business, the whole country went into lockdown. ‘Instead, it was certainly a great boost to us so soon after we started,’ says Stuart. ‘It accelerated the take-up of online shopping by about five years, and who’s going to deliver all those parcels? We are.’ Scott Jenyns, the CEO of Aramex, confirms: ‘From May to July 2020, our Courier Franchisees were picking up more parcels every day than on their busiest single day in 2019. For a short period, volumes effectively doubled, and they have stayed high as Kiwis became accustomed to the convenience of online shopping. ‘Aramex customers throughout the country were able to ride the e-commerce wave and adopt online sales almost overnight thanks to Myfastway – Aramex’s self-service, electronic label consigning platform. Opening a Myfastway account only takes minutes, and thousands of new customers signed up in a few short weeks.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Such a massive surge could have taxed the new Northland franchisees, ‘But the systems Aramex have in place make any fluctuations in volumes easy to handle,’ says Stuart. ‘The big benefit we enjoy is that Aramex’s regional franchisees and depots interact with each other seamlessly. Although we are all independent businesses, we work very much as a team.’

Support makes it easy ‘Coming into unfamiliar territory as a franchisee, having the right support is required to cut down the learning time and become more productive. I think it is probably the same with any new venture – there is always a settling in period as you adjust and develop sufficient skills to push forward. ‘We started knowing we had a robust system, then Covid trampled through the middle of everything yet we were flat out. As a Regional Franchisee you are dealing with quite a lot of moving parts: we have roughly 14 vans spread between depots in Warkworth, Whangarei, Kerikeri and Kaitaia. Most belong to Courier Franchisees who are business owners themselves, so you need a strong system behind you as well as your own management skills to bring it all together. The support from Aramex made the experience much easier.’

Exceeding expectations Stuart has also been impressed with the Aramex franchise agreement. ‘Unlike many franchises, there is a perpetual agreement with no renewals required provided a level of performance is maintained,’ he says. ‘That’s true for both Regional Franchisees and Courier Franchisees. Also, many such agreements allow for a franchisor to make arbitrary changes when licences are up for renewal, but Aramex doesn’t. That gives you confidence to invest. ‘I have to say that Aramex has exceeded our expectations already in terms of both operation and performance,’ concludes Stuart. Scott Jenyns says that anyone looking at purchasing an Aramex franchise can expect to be backed by high-calibre support. ‘Collectively, our national support team has more than 100 years’ experience and many of them have owned and operated one of our franchises themselves, so they have direct experience. ‘For anyone concerned about becoming self-employed in the current climate, this business has ridden out many crises over the past 36 years. With the growth of online retail, there’s probably never been a better time to become part of our team across the country. Contact us to learn more.’

Advertiser Info

Aramex www.aramex.co.nz/franchising Contact P 0-6-833 6333 P 0508 NZ Aramex recruitment@aramex.co.nz

Franchise Development: Starting Up

10 MAJOR MYTHS for intending franchisors Franchising can be a great way to expand your business – but you have to know what you’re getting into, says Simon Lord

f you’ve ever talked about franchising your business, you’ll soon find yourself having conversations with people who have strong opinions about the subject – both good and bad. Unless you are talking to someone with first-hand experience of several different franchise systems, you’re likely to come across a lot of half-truths with people repeating what they’ve heard or read elsewhere. Here are 10 of the most dangerous myths for new franchisors.

1. Franchising is a licence to print money Wrong – at least initially. Before franchising, you have to have developed a successful business and created a brand, products or services and delivery systems that are replicable in other markets. You then need to invest in all sorts of ways – feasibility studies, structural analysis, pilot operations, protection of intellectual property, legal and financial advice, development of manuals and training programmes and recruitment marketing, to name but some – before you grant your first franchise. The cost you can charge as an upfront fee will not recoup all that investment, and the revenue you gain from your first franchisee will not cover your ongoing support costs. It is only as your franchise grows and others come on board that you will start to see a return on all your hard work.

2. Once it’s established, the franchisees do all the hard work Wrong again, I’m afraid. Yes, once you reach the established stage a good franchise can be extremely profitable for the franchisor, but it won’t qualify as passive income – there’s still a lot of work for the franchisor to do. The franchisees may be serving the customers, but the franchisor needs to justify every royalty payment that they receive from franchisees. That means providing leadership, research, product development, marketing, support, training, mentoring, communication and much more. You might note that this requires an additional set of skills to those used to build the original business, so that probably means employing appropriate staff – new staff.

3. Franchise failure rates are low, so it’s a great way for my business to grow This is a dangerous half-truth. Franchisee failure rates are low – generally, much lower than for independent small businesses, although the statistics are never entirely clear on how much safer. But the failure

rate of franchisors is almost certainly higher than the failure rate of businesses as a whole. This is because unless people go into franchising with the right attitude, the right research and the right advice, they are only going to create a whole lot of new problems for themselves.

4. I know this business better than anyone else does, so I can franchise it myself Plenty of chefs make great hamburgers but they didn’t create McDonald’s. A franchise is about systems, consistency and standards. You might have those in your business but how are you going to communicate them to others? How are you going to structure your business so that franchisees have a territory that is large enough to support them without being so large that they cannot service it properly and leave gaps for competitors? How will you ensure that the fees franchisees pay are big enough to fund the services they need while allowing them a good return on investment? Can you be sure you have the right controls in place to retain the integrity of the brand while giving franchisees the ability to exploit it on a local basis? I’d bet that most of those failed franchises I mentioned above skimped on getting more than basic legal advice when they started to franchise. Yes, you might know your business better than anyone else – but do you know the business of franchising?

5. I want franchisees who are just like me I’ve heard this one many times, and my reaction is, ‘Oh, boy.’ Let’s look at it this way. You have built a business from scratch. You have entrepreneurial flair, the drive to challenge the way things are done, a desire always to do better, a willingness to take risks and fail. Do you really want to try to direct 20 or 40 or 100 franchisees just like you? Or do you want people who are prepared to take the systems you have built; to apply them diligently in their own area and devote their energies to what works rather than play with what doesn’t? You need to select franchisees who are willing to work within a system and who are prepared to listen to advice. Of course they need that entrepreneurial streak to make the most of the opportunity, but too much of it and you’ll have constant battles. As Michael Gerber said, ‘Entrepreneurs do not buy business opportunities, they create them.’ That means that a true entrepreneur will never be fulfilled working within a system. However, an apprentice entrepreneur may find a franchise a fantastic place to learn about business, for the benefit of franchisor and franchisee alike.

6. I want people just like my current employees If you’re running a successful business with good staff, you might think that all you need to achieve success as a franchisor is more of the same. But several companies have attempted to convert by granting franchises to existing branch managers and it rarely works. Why should this be? Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Well, unlike staff, franchisees have to be comfortable with risk and to have built up a certain level of assets. They must be prepared to take responsibility and work harder than ever before in order to learn a new business and create success. People with an ‘employment’ mentality tend to come from a different place. They may be motivated by fear of losing their jobs, or expect things to be much the same as employment except that they will have a share of the profits. They expect the franchisor to act like a boss, to tell them what to do and to take responsibility for the franchisee’s actions, success or failure. The ideal franchisee needs a mix of abilities – to be able to follow a system but drive it passionately to exploit it to the maximum in their own area. Does that sound like your employees?

7. My business mentor suggests that I franchise and they will help me do it Many people know the theory of how franchising is supposed to work, but very few – in New Zealand, at least – have actually done it successfully. And even fewer have experience of doing it more than once, in a variety of different industries and with a variety of different structures designed to suit the individual needs of each client. There are only a few consultant organisations in the country that are really capable of doing a proper job when it comes to developing a new franchise (see page 71). Is your mentor one of them? If they have your best interests at heart, they will help you research the specialists who can really help.

8. Franchisees are my customers Franchisors sometimes say, ‘My franchisees are my customers.’ But it’s not true. While a franchisee may have bought the franchise and be paying ongoing fees, the relationship is much more complex. After all, a customer can walk away if he or she is not happy – a franchisee can’t (or not without significant financial and/or legal repercussions, anyway). It’s also a myth to say that franchisees are the franchisor’s friends. They are not, because the relationship is based upon unequal power – but it can be a friendly relationship.

9. Franchisees must do as they are told Most franchise agreements include a provision that the franchisee must act in accordance with the franchise’s operations manual. As this manual can be changed by the franchisor, this means that franchisees basically have to do as they are told – right? Well, no. Apart from the fact that the Courts tend to take a dim view of franchisors who abuse their power, a successful franchise is based upon mutually trusting and interdependent relationships between franchisees and franchisor. Franchisees own their own businesses and they are responsible for their own success. They also build up a good knowledge of their own market. These are some of the benefits that the franchisor probably pointed out when selling the franchise. So don’t be surprised to find that franchisees have their own opinions and won’t meekly do as they are told in the way that staff or managers might. As the old adage goes, ‘You can tell staff what to do – but you have to sell franchisees on an idea.’

10. Franchising is a legal minefield, so I just won’t call it a franchise It doesn’t actually matter what you call it – franchise, distributorship or just plain ‘business opportunity’: the nature of the relationship will be similar and the business will still be subject to the ordinary law of contract, together with statutory regulation of fair trading, intellectual property and competition. Pre-contractual representations (the most common causes of franchise disputes) are regulated under the Contractual Remedies Act, the Fair Trading Act and common law. And while there is no franchise-specific legislation in New Zealand, any future regulation would be likely to include a broad enough definition to include many of the above. Not calling it a franchise doesn’t change a thing. So there you have it: 10 major myths for intending franchisors. Franchising can be a great growth strategy for a business but it’s important to start off with the right expectations. Do that – and get the right advice – and you could join the franchise success stories. Find out more about franchising your business at: www.franchise.co.nz/advice-centre/2

DON’T

generalise DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS

About the Author

Simon Lord is Editor of Franchise New Zealand and has worked in franchising for over 35 years.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

S Franchise Management

FOCUS ON THE FUTURE Franchize Consultants offer advice to help franchisors plan ahead

he annual Franchising Confidence Index revealed that while there was improvement in sentiment among New Zealand franchisors and service providers across a number of areas, they also expected challenges in the areas of franchisee operating costs and access to finance (see page 16). Covid-19 and changing Alert Levels have further heightened uncertainty for many. ‘Many franchise systems have weathered the Covid-19 storm – along with many other changing factors – extremely well over the last 12 months,’ says Dr Callum Floyd of Franchize Consultants, which runs the annual survey. ‘But the responses highlight the importance of a number of franchise system management practices for the 2021 year. Some will need a much closer focus to ensure franchise networks, and franchisee businesses, continue to be positioned well for the long term.’

Choosing to franchise your business? Or improving an existing one Get award winning help at every step

He offers five key management practices for the year ahead: 1. Close monitoring of franchisor and franchisee performance from both a profitability and sustainability perspective. This will identify and prioritise key performance or situational improvement opportunities and needs. A focus on franchisee performance will be particularly important to optimise existing businesses. 2. Strategic and contingency plans need to be developed for ongoing Covid-related issues such as further lockdowns and closed borders, along with changes and innovations required from other moving factors. These include customer needs and behaviour, technology, workforce trends and key economic variables including interest rates, inflation, economic growth, unemployment, property values and legislative changes. 3. Franchise structure and management must adapt to a changing environment, including: potential changes to franchisee and franchisor roles; resource requirements and processes; communication structures; manuals and training systems; franchise agreements; information structures; and so on. In particular franchise agreement and franchisee manual changes are very important, as well as opportunities to ensure many franchise support practices (eg. field management and business planning) are formalised. 4. Increased franchisee engagement, including a focus on understanding and supporting group and individual franchisee circumstances, needs, plans and objectives. Franchisees can often be facing unique local situations and challenges during this time. 5. Given the last year and the ongoing uncertainty, there needs to be focus on total franchise system team wellbeing, including franchise support office leadership and staff, franchisees, franchisee staff and suppliers – not to mention the franchisors themselves, who may have come under considerable pressure to have all the answers.

Help available

Get the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

‘Many New Zealand franchisors have been incredible in their response to Covid-19, providing great support to franchisees, and adapting their business models at both a franchisor and franchisee level,’ says Callum. ‘Despite all the challenge of running the existing business, though, franchisors also need to be forward-thinking and provide direction, planning, innovation, support and encouragement for long-term mutual Advertiser Info franchisee and franchisor success. ‘This is an area where good external input can help identify issues, opportunities and necessary actions to protect the investment of all stakeholders. Contact Franchize Consultants to find out how we can help.’

Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz Six times winner service provider of the year

Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Opportunity: Food & Beverage

ON THE BALL New franchisees give an honest opinion of joining The Coffee Club

Willy and Anja Gerdsen: ‘Building something together for our future’

hen Covid-19 put a stop to international travel, Willy and Anja Gerdsen saw an opportunity close to home – and took it. After years of travelling the world as a soccer coach, Willy’s career was on hold indefinitely – and it was the push he needed to fulfil another dream. ‘I’ve spent so much time working in national and international leagues overseas, while Anja has stayed here, that I wanted to spend more time with my wife,’ says the former Young All Whites and Junior All Whites coach. ‘We love coffee, food and community, and decided this was our chance to work and build something together for our future.’ Anja adds, ‘I’ve worked in accounts, customer service and studied IT support, and it was time for a new adventure. Of course, job opportunities were limited last year so it was time to make our own.’ The couple made the most of lockdown, using the time to do lots of research, find out about franchises available and get some food and beverage service qualifications under their belt. They decided they wanted something that had the background support, proven model and proven systems, ‘But where we could add our own personal touch, too,’ Willy says. ‘When we saw The Coffee Club down the road from us in Silverdale was for sale, it was the right brand, right area and right opportunity.’

All the help you need The Coffee Club is a multiple award-winning franchise, with over 50 franchisees operating 65 stores across New Zealand. When Willy and Anja met Brad Jacobs and Andy Lucas, The Coffee Club New Zealand’s directors, they walked away with the feeling this was the business for them. ‘They’re very approachable, very hands-on to help you get set up, and they know what is going on in the industry. It’s very valuable insight for newcomers like us.’ ‘The Coffee Club has a well-proven track record,’ says Andy. ‘Our franchises are supported by best practice systems which have been developed and proven over more than 30 years. These include property experts, outstanding training, operational support with a fleet of business development managers, and an innovative marketing strategy. Our training and support can help anyone with the right attitude and a passion for great service and excellent coffee into their own business – regardless of experience.’ As a professional coach himself, Willy found the brand’s training programme very thorough. ‘It’s very practice-oriented, not just sitting in a classroom for days. We worked with different franchisees to get real-life experience in their cafés and learn what it’s like on an hourly basis from opening to closing – and beyond. It’s not always easy, and there’s a lot of information to take in, but it’s all vital.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Highest growth ever Their experience in business, customer service, managing teams and building relationships has quickly proven a winning combination for Willy and Anja. In the four months since taking over The Coffee Club Silverdale, they have seen some of the highest growth ever across the franchise – in the middle of a pandemic! ‘We weren’t naïve going in,’ says Willy. ‘We knew that it would be tough learning a whole new business and getting ourselves established, but we got through it. We started by refurbishing the café, which attracted attention and gave us every opportunity to build a good reputation and foster relationships with people who quickly became regular customers. Thanks to The Coffee Club’s support, we were never alone in dealing with any problems – there was always someone to help when we needed advice. The only surprise is how much busier we were than we expected, but that’s a good thing!’ Of course, running a busy café takes one thing above all – teamwork. Fortunately, Willy is no stranger to building and motivating a team. ‘We couldn’t do it alone. Our goal is to provide excellent service and get to know our customers, so having a good team behind us to represent our business is key. We all want to make sure every customer is happy, then they will come back,’ Anja says. Placing adverts in local newspapers, school newsletters and supporting groups and sports teams in their neighbourhood has also been key to embedding the team in their local community. ‘It’s all about making those connections,’ Anja explains. ‘The Coffee Club is a well-known brand, but we are also a small, locally-owned family business, and that’s something people want to support.’

Building our future Andy says that The Coffee Club still has opportunities available in key growth areas around the country. ‘This is a chance to make a big change, live where you want and do something you can be passionate about.’ Investment levels range from $350,000 to $400,000 +gst. Willy concludes: ‘I’m an honest German, and I have to say that in all the research we did, The Coffee Club came up trumps. Of course, with Covid there have been challenges along the way, but we have a store we’re really proud of, support on every level from the franchisor and our community, and Anja and I really feel we are building something together for our future.’

Advertiser Info

The Coffee Club www.thecoffeeclub.co.nz Contact Brad Jacobs P 0-9-304 0008 M 0275 263 333 b.jacobs@thecoffeeclub.co.nz

Buying A Franchise

WHY BUY NEW?

have a lot of support from the franchisor to help you achieve it. Listen to that advice, put it into practice and growth will follow.

3. Capital gain Let’s look at goodwill again from the opposite direction. When you start a new business, not only are you paying nothing for goodwill but, as you build your reputation and client base, you are developing goodwill of your own. When the time comes to sell, that increases the value of your business and the price you can get for it. In many cases, the capital gain you achieve on buying a business, building it and selling it for a much higher price, will be effectively tax free. It’s much harder to make a similar level of capital gain on an existing business.

4. Area If you’re looking for an existing business within a franchise, your choice will be limited to those which are currently for sale. This means you may need to look at moving to a new area, or face a long commute, to get the business you want.

12 good reasons why buying a new franchise can make more sense than buying an existing one

hen you look at buying a franchised business, you’ll often have two options – buying a brand-new location that you’ll need to set up from scratch, or taking over an established business that has been run by an existing franchisee or under company management. An existing outlet might seem tempting. It will have an established customer base, positive cashflow and, if it employs staff, trained people in place who can help as you get to grips with the challenge of running your own business. Buying a new franchise – what some franchisors call a ‘greenfields’ location – can offer a lot of benefits as well. Here are 12 key points to consider before you make your decision.

1. Price In most cases, a new franchise will cost less than an established one, because you will not be paying a premium for ‘goodwill’. Goodwill is the reputation that a business has built up – the factor that has customers coming through the door and results in proven sales performance. If a business is profitable, you can expect to pay a significant amount for goodwill over and above the value of the business’s equipment, fit-out and other assets – and established businesses are in short supply at the moment, driving prices up (see page 16). A new business may not have those sales yet, but something to bear in mind is that a franchise with a well-known brand will already have goodwill in a brand-new location even before it opens its doors. That’s why you get queues outside a new McDonald’s, or why companies like Aramex or Jim’s Test & Tag can provide new franchisees with work from their very first day.

2. Potential It’s said that when a new franchisee takes over an existing business, the turnover goes up – or down. One thing it rarely does is stay the same. The risk is that when you buy an existing business, it may already have got as good as it’s going to get. The seller might tell you about all the potential it has, but if it’s so easy to grow, why haven’t they already done it? Unless you’re buying a business that has been poorly-managed and are confident that you have the skills, energy and ability to turn it round, growth isn’t always easy. When you buy a franchise unit in a new location, you may start with a turnover of zero but you have massive potential. Benchmarking should enable you to see what is realistic in any particular location and you’ll

If you’re prepared to do that, fine – but opening a new franchise might allow you to be exactly where you want to be with far less disruption to your home life. Starting a new business is a time when you need all the family support you can get, so keeping things simple may be a better option.

5. Location New shopping areas and housing developments are springing up all the time. If you want to take advantage of these new markets, you have no choice but to open a new business to service them – and a franchise offers many advantages. Franchisors will usually have done their homework on where and when a new unit will become viable, have the contacts to acquire the best locations and the negotiating power to do the best deals. Where retail premises are required, landlords will come to franchises first looking for established brands to provide pulling power and marketing muscle – the muscle that will bring you customers from day one. And a new business will come with a full-term lease, meaning you can arrange funding over a longer period. You can also negotiate things like the rental bond, lease terms and fit-out contributions to suit you, whereas with an existing business you can inherit some less-than-favourable terms or escalation clauses (see page 48).

6. New fit-out Franchisors – and landlords, too – know the value of keeping an outlet looking bright and fresh. Most will require a revamp every three to five years, and this is unlikely to be cheap. When you buy a new franchise unit, you have all that time to build your business before a re-vamp becomes necessary. If you buy an existing unit, you’re likely to have less time, and if you’ve stretched your budget or borrowing to the limit to buy into the business in the first place, that could give you problems.

7. New equipment Much the same applies to the equipment you need to operate your business, whether fixed or mobile. With a new franchise, you’ll be provided with the latest equipment chosen by the franchisor to be appropriate to the business you are operating. It will come with training, support and guarantees, and may even be able to be financed via an equipment lease, using up less of your precious capital. Buying an existing business means buying used equipment. It may not be current standard, you don’t know how it has been maintained and, if it proves unreliable, there won’t be much you can do about it. I know of one multi-unit franchisee who, on selling one of his units, first transferred Franchise New Zealand

Autumn 2021

Year 30 Issue 01

all the newer equipment out of it to one of his other stores before the purchaser came in. Which brings us to …

8. Know who you’re buying from When you buy a new franchise, you are buying direct from the franchisor – someone who you will be working with for the next 5-10 years, someone who wants you to succeed and grow, someone who has a reputation to maintain and also has plenty to lose if you should fail. If they are a member of the Franchise Association, they are also bound by a Code of Practice and a Code of Ethics, and are required to provide a full disclosure document prior to your signing the franchise agreement. That’s a very different story from an outgoing franchisee. They will have no ongoing relationship with you or the brand – their primary concern is, understandably, to capitalise on their hard work by getting the maximum price they can for the business.

9. Training In a new franchise, all the operating systems and equipment will be set up properly from the very beginning. They will be the very latest systems, building on everything that has gone before, and designed to work together as efficiently and profitably as possible. Crucially, they will also be the systems that you learned during your training period. Buy a re-sold franchise and all sorts of things will vary subtly from what you learned. It will take time to spot the differences, to learn them and work out how to change them. Remember, also, that having non-standard systems or equipment may make it more difficult for the franchise support team to help when you have a problem.

10. Settling in When you set up a new business, it grows with you – you (usually) have time to adjust to the everyday demands and challenges, and to get used to processing work efficiently. This means you can give every customer the type of service you want them to be impressed by. Take over an existing business and you’re likely to be flat-out from day one. If you can’t cope with that, customers will think the business has gone downhill since you took over. It’s a lot harder to win them back if they start going somewhere else.

11. Set your own culture An existing business comes with an existing culture. If you have staff, they will be used to doing things a certain way – the way the previous owner wanted. They may be great and supportive, or they may have fallen into bad habits and not be operating the franchise the way it’s supposed to run – the way you will just have learned. That can lead to problems as you try to take charge. A new franchise gives you the opportunity not just to select the people you want to work with and train them accordingly, but to train your customers, too. How do you want them to think of your business? How often will they come to you? What do they expect to buy from you? If you’re mowing their lawn, are you also removing their garden refuse? If they like your coffee, will they also think to come to you when arranging lunch with a friend? It’s easier to set up perceptions than change them.

12. How far can you go? The final point comes down to what sort of challenge you want to take on, and what will give you most satisfaction: taking over an existing business or starting a new one from scratch? If you have an entrepreneurial streak, have confidence in the franchise you choose and have confidence in your own ability to listen, to learn, to apply yourself and, if necessary, to build and lead a team that shares your goals, then buying a new business and setting it up from scratch could prove more rewarding than anything else – both personally and financially. You’ll certainly have to work hard and put in the hours, but you’d have to do that anyway to make a success of an existing outlet. With a new business, though, you’ll have the satisfaction of seeing it grow from nothing and knowing that you did this. And you’ll also have the excitement of seeing just how far you can take it with the support of the franchise behind you. For some, taking over an existing business with existing cashflow feels like the safe thing to do. As the above points suggest, though, the greatest potential for gain often lies in the new. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Data Drives Profitability For Franchises Geotech Information Services help inform business decisions based on detailed customer data analysis, to improve the outcomes for franchisors and franchisees. We provide concise, reliable, useful information to give insights that have benefited NZ franchises like Kumon, Ben & Jerry’s, Snap and Nandos. No matter how small or large your network, Geotech can help you: ▶ Gain deeper knowledge about your customers’ behaviour ▶ Improve sales forecasting accuracy ▶ Optimize network performance ▶ Quantify cannibalisation in the network ▶ Plan effectively for sustainable growth Learn how to find the real gold in data mining. Contact Jeff Vassel now. jeffv@geotechinfo.com.au

www.geotechinfo.com.au

Franchise and Business Opportunities

Westpac Directo Over 275 different franchises What does it cost?

What’s available?

How many are there?

Who do I contact?

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

A-B

What do they do?

get more information

0800 Sunshade

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

4 4

P 0-6-876 9675

9Round

Health & Fitness

$200,000

Total body results in a quick, convenient kickboxing and functional fitness workout.

10 700+

M 0061 27 672 2312

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service, repair and inspection market.

37 37

P 0-9-966 8704

AA Driving School

Leisure & Education

$30,000

AA Driving School is New Zealand’s leading driver training organisation. Seeking motivated people interested in partnering with us to grow their own driving instructor franchise. Contact us now if you’re keen to run your own business and enjoy teaching others.

120 120

Alan Pearce P 0800 723 239 E aadtcareers@aa.co.nz W aa.co.nz/driving-instructor-franchise

A Buyer’s Choice Home Inspections

Home & Building

$32,500$65,000

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

17 200

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Accessman

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

ActionCOACH New Zealand

Business & Commercial

$49,500

Many business professionals are tired of the continuous uncertainty that looms over their heads. ActionCOACH is in the business of business coaching and it allows you to be in control of your own future, whilst offering the ultimate in career fulfilment.

12 1000+

Chané Vieira P 027 700 5312 M 027 541 3708 E newzealand@actioncoach.com W actioncoach.com/newzealand

Active+

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz

Food & Beverage

$7500,000$1.2m

Market leader in the sales and distribution of milk products and beverages throughout New 50 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, 50 Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Shannon Davidson E anchorfranchise@fonterra.com W anchor.co.nz

Health & Fitness

$300,000$650,000

Leading 24/7 fitness franchise. Proven systems, voted one of the top global franchises.

46 4000+

P 0-7-974 4589

Business & Commercial

$20,000

Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

275 1600

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

Business & Commercial

$145,000

ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Environment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience.

2 2

Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz

Home & Commercial $14,000

NZ’s premium home, commercial and lawn service franchise system.

200 200

P 0800 297 297

Auto services

P.O.A

New Zealand franchise Autoblast has perfected a new method for vehicle underbody rust removal and rust prevention. We are seeking partners who firstly believe in customer service excellence, and who have an appreciation for all things automotive and their aesthetics.

1 1

David Kirkham P 094 443 6574 E david@autoblast.co.nz W autoblast.co.nz

Baby On The Move

Retail

$350,000

Specialising in rental and sales of baby and toddler car seats and other products.

14 14

P 027 472 7040

Bakers Delight

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

Bark Busters

Pet Education

$22,000$30,000

Love dogs? Join our Bark Busters team. We need you in Auckland.

5 275

P 00614 3980 3078

Bedpost

Retail

$50,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

BiForm Solid Composite Decking

Home & Building

$55,000

BiForm Solid Composite Decking offers an environmentally friendly, low maintenance, alternative to traditional hardwood timber. Strong presence in the industry in a market with growth potential. Offers composite decking, screening, and flooring solutions. Operating successfully since 2004. Full training provided.

New New

Tau Aupa’au M 021 640 006 E tau@biform.co.nz W biform.co.nz

Bird On A Wire

Food & Beverage

$450,000

Free-range rotisserie chicken and good vibes for forward-thinking foodies.

4 4

P 0-9-304 0008

Anchor Franchise

Anytime Fitness Aramex (formerly Fastway Couriers)

Armstrong Smarter Security ASWEFA

At Your Request Franchise Group Autoblast

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2021 Year 30 Issue 01

Franchise and Business Opportunities

tory of Franchising 60 Franchise and Business Opportunities

70 Specialist Advisors

73 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

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Choose by investment

Note

Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

Franchise and Business Opportunities investment from

company

page number

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

get more information

Food & Beverage

$250,000$450,000

NZ’s rapidly growing first micro-roasting coffee company franchise offering turn-key cafés.

12 12

M 021 223 1992

Home & Building

$50,000 $200,000

Blind Ideas is a window furnishing company. After 15 plus years developing our brand and system in Northland, we are ready to expand into the rest of New Zealand. We are looking for driven salespeople to join our franchise business.

1 1

Paul Whitehead P 0-9-438 8345 M 021 254 8275 E paul@blindideas.co.nz W blindideas.co.nz

BoatsmartHQ

Auto & Marine Services

$20,000

Unique franchise opportunity to manage a fleet of marina or drystack-based boats.

9 9

M 021 173 0938

Books & Gifts Direct

Retail

$25,000

Books and gifts sold directly from lunchrooms and receptions.

40 40

P 0-9-477 0012

Brazooka

Food & Beverage

$400,000$600,000

The Brazooka brand captures the outgoing vibrancy of Brazil in an experience where you live life in full colour. It’s fun, cheeky and a little bit crazy (just like Brazilians). A restaurant where patrons sit back and enjoy ‘the full Brazilian BBQ!’

1 1

Pete Bucher M 027 578 2626 E petebuke@msn.com W brazooka.co.nz

Food & Beverage

$100,000$450,000

Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997.

8 8

P 0-6-834 0537

Business & Commercial

$89,950

Founded by the legendary Brian Tracy and new to New Zealand. You can own your own professional and profitable coaching and training business when partnering with FocalPoint. You will receive extensive training, ongoing support and access to the comprehensive FocalPoint professional development and business coaching resources.

New 200+

Andrew Phillips M 0061 418 500 721 E aphillips@focalpointcoaching.com W focalpointcoaching.co.nz

Bricks 4 Kidz

Leisure & Education

$75,000

Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us!

8 750

Lorraine Yu P 0800 LEGO4K M 021 222 6033 E lyu@bricks4kidz.com W bricks4kidz.co.nz

Brumby’s Bakery

Food & Beverage

$300,000$450,000

Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing offer from your standard independent or local supermarket. Thanks to extensive market research our current business model is a vast improvement with vibrant branding.

6 250+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

2 2

P 0-9-390 8979

BurgerFuel

Food & Beverage

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

56 79

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

Burger Wisconsin

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

22 22

Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you.

2 2

P 0800 283 399

Health & Beauty

$150,000$300,000

At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of a successful New Zealand business.

54 54

Penny Chapman P 0800 266 119 M 021 959 933 E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

Café2U

Food & Beverage

$82,000$160,000

Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

11 240+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W cafe2u.co.nz

Café Botannix

Food & Beverage

$480,000

Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

4 4

P 021 483 500

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

7 7

M 021 409 763

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

P 0-9-525 8700

Carpet Court

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee.

43 1650

Geoff Smith P 0-3-446 8600 M 027 339 829 E geoff.smith@cartridgeworld.co.nz W cartridgeworld.co.nz

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Cavalier Homes

Home & Building

$25,000$55,000

Cavalier Homes is a progressive and innovative franchise residential building company.

New 10

P 0800 228 254

Blind Ideas

Breakers Restaurant Brian Tracy’s FocalPoint Coaching and Training

Business Buddy Caci

Search the Westpac Directory of Franchising at www.franchise.co.nz

B-C

description

Central Landscape & Garden Supplies

Home & Building

P.O.A

Champion Travel Referral Agents

Travel

$51-$4500 Unique business opportunity for travelers in New Zealand. Referral agents earn up to 10% commission rebates on personal and referral domestic travel bookings made under contract. Affiliated with helloworld. See www.championtravel.co.nz for more information. Save money and earn money - ‘It pays to book Champion Travel!’

Cleancorp

Home & Commercial $25,000

Clean Planet

Business & Commercial

Clean Rite

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

C-E

get more information

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

8 8

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Loraine Fitzgerald P 0-9-304 0599 M 021 944 636 E loraine@cleancorp.co.nz W cleancorp.co.nz

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Home & Commercial $15,000$55,000

Home and commercial cleaning – no job is too big or too small.

21 21

P 0800 101 216

Business & Commercial

$14,600

An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided.

280 1000

Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Coffee Culture

Food & Beverage

$350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

20 20

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

18 18

M 021 287 2220

Colourplus

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Cleantastic Commercial Cleaning

$20,000

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

Columbus Coffee

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

71 71

Graeme Tait P 0-9-520 1044 M 021 988 345 E graeme@columbuscoffee.co.nz W columbuscoffee.co.nz

Compass Homes

Home & Building

$120,000$150,000

Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

7 7

Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz

Computer Troubleshooters

Computer

$27,500

We are looking for entrepreneurs to join our well-established franchise network.

6 400+

P 0800 728 768

Cookie Time

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

48 48

P 0-3-349 6161

Cookright Kitchen Services

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Corporate Cabs

Business & Commercial

POA

NZ’s most professionally driven cab service. We invite you to join our fleet.

396 396

P 0800 789 789

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. 625 CrestClean prepares GST returns, accounts and tax returns. Full training programme provides 625 career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz

Crest PropertyCare

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide.

23 23

Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$450,000

Cutshop is a successful business offering contract cutting services to kitchen and wardrobe 3 retailers, interior fit-out specialists, and designers of bespoke products all over New 3 Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Design Builders

Home & Building

P.O.A.

A thriving, established business with an outstanding reputation for quality work.

7 7

P 0800 456 456

Diamond Fusion

Home & Building

$50,000

Diamond Fusion are offering an opportunity which gives you the flexibility to run your own business with the support systems and products to make it a success. Seeking motivated people with great sales ability and focus. Full training provided plus equipment and start-up stock.

8 n/a

Fraser Benton M 021 234 4170 E franchise@diamondfusion.co.nz W diamondfusion.co.nz

Food & Beverage

$200,000

Donut King is a speciality donut and coffee chain now available in NZ. Proven business model for over 38 years. Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily.

5 350

Craig Watson M 0061 418 360392 E craigwatson@donutking.co.nz W donutking.co.nz

Home & Building

$40,000

DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

4 4

Nathan Williamson P 0-3-342 1278 M 021 217 1616 E nathan@drainpro.co.nz W drainpro.co.nz

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$40,000$45,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 75 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 117 Our NZ franchises are an extremely affordable small business option.

Paula Lee P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

7 7

P 0-4-972 2364

Dynamic ECE Relievers

Education

$20,000$25,000

Connecting quality teachers with early childhood education centres via a clever app.

1 1

M 021 409 676

Ecomist

Home & Commercial $30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

EduExperts

Education

$100,000

EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

12 14

Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

Electrify.nz

Retail

$25,000

Seeking people with passion and ambition to be a specialist e-bike retailer.

10 10

M 021 644 405

CrestClean

Donut King

DrainPro

Dream Doors

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2021 Year 30 Issue 01

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

EmbroidMe

Business & Commercial

$150,000

EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe 14 focuses on the business-to-business market providing apparel for uniforms and branding them. 350 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

EncoreNZ

Business & Commercial

$60,000

EncoreNZ are recruitment specialists working with NZ businesses to build great teams. We want to help more people into employment across the country. If you’re a recruitment specialist wanting to own a recruitment business, we’d like to talk to you about our proven franchise system.

2 2

Teisha Pihama M 022 406 3567 E franchise@encorenz.co.nz W encorenz.co.nz

Food & Beverage

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

6 6

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Esquires

Food & Beverage

$300,000$450,000

At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of over 29 years with welldesigned systems to help support your journey with us.

25 31

Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz

Expense Reduction Analysts

Business & Commercial

$79,500

Disruption could be just what you are looking for! Earn an executive income working from home as part of Expense Reduction Analysts, the cost management franchise voted the world’s Best White Collar Franchise for the 3rd year in a row at the Global Franchise Awards.

26 700+

Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463 W expertmathstuition.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

Home-based, mobile franchise - experts in leather, vinyl and plastic restoration.

10 245+

P 0-3-374 3366

Fifo Capital

Financial Services

$49,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

fit20

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

1 135+

Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-4-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

27 27

P 0-7-850 5556

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

21 21

Jeremy Yeoman M 022 602 8482 E opportunities@flooringdesign.co.nz W flooringdesign.co.nz

Footloose Shoes

Retail

$150,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

1 1

Daniel Nixon P 0-9-810 8119 M 021 813 778 E daniel.nixon@foundationone.co.nz W founddationone.co.nz

Epiphany Café

Foundation One

Business & Commercial

$49,000

Commercial property maintenance, refurbishment and projects. Opportunity to build a substantial successful business using proven model. Suit ambitious, customer-focused property professionals, facilities managers, project managers, BDM sales commercial property and building related trades people. Initial and ongoing training provided.

Freedom Companion Driving Services

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, 20 caring transport. With the population of New Zealanders aged 65+ projected to double over the 20 next 25 years there has never been a better time to own a Freedom Drivers franchise.

Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$100,000$175,000

Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens.

16 16

P 0-6-355 3480

Gloria Jean’s Coffees

Food & Beverage

$300,000$450,000

We’re proud to be an international award-winning company. We attribute our success to our 6 strong network of Master Franchise Partners. Nobody works alone. We provide excellent 330 training, a proven franchise model, along with ongoing support to help their business grow from strength to strength.

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

650 650

Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

Green Homes NZ

Home & Building

$20,000

Design and build sustainable, high performing and energy efficient homes for Kiwis.

6 50

M 027 255 0000

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$185,000

Our purpose is to turn the world into fresh food fanatics with healthy food that is not only good for you, it’s food you love to eat. New Zealand’s very own born and bred food franchise. Give Mark a call to find out more!

10 10

Mark Forsyth M 027 442 9531 E mark@habitualfix.com W habitualfix.co.nz

Hachi Hachi

Food & Beverage

$350,000$500,000

New Zealand’s latest success in affordable, fast and fresh Japanese cuisine.

5 5

P 0-3-341 5288

Harrisons Carpet & Flooring

Home & Building

$150,000

Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for passionate people to join our nationwide Carpet & Flooring franchise network.

50 50

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

Harrisons Curtains & Blinds

Home & Building

$45,000 -$70,000

Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

20 20

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

Harrisons Solar Energy

Home & Building

$20,000 -$60,000

Harrisons Solar Energy is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for people passionate about sustainability and technical sales to join our nationwide Solar Energy franchise network.

16 16

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

Health & Beauty

$49,000

Join our unique business model, with access to the latest aesthetics industry technology and training.

5 5

M 027 357 6272

HB Laser Skin Clinics

E-H

Talk to our franchise specialists today on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

Heatsavers

FANZ

description

get more information

Home & Building

$100,000$200,000

Heatsavers is New Zealand’s only unique foam injected insulation system that specialises in wall, ceiling, subfloor insulation and sound proofing. Seeking customer-orientated focused people wanting to grow their own business with over 12 years of innovation and development to help and support them.

1 1

Craig Cargill M 027 710 7732 E craigcargill@heatsavers.co.nz W heatsavers.co.nz

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model.

3 3

M 027 364 2431

helloworld Travel

Retail

$150,000

helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best 90 Travel Brand 2018, combined with national marketing and service awards, helloworld offers our 360 franchise partners best in market returns and the opportunity to share our passion for travel with your community.

Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Hire-A-Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Jason Hill P 0-9-845 2640 E jason@hireahubby.co.nz W joinhireahubby.co.nz

Hire A Maid

Home Services

$15,000$35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68 68

Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Hudsons Coffee

Food & Beverage

$275,000

Hudsons Coffee has been delivering coffee excellence for 21 years with cafes across Australia, New Singapore and shortly New Zealand. We are seeking passionate franchisees to help us spread 100+ our love of coffee nationwide. Training provided. If you are obsessed by all things coffee contact us.

Khushboo Badiyani M 021 786 685 E khushboo.badiyani@hudsonscoffe.co.nz

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

11 11

P 0800 486 434

InXpress

Business & Commercial

$29,900

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

3 350+

Geoff Hargreaves P 0-9-884 9759 E sales.nz@inxpress.com W inxpress.com/nz

Jamaica Blue

Food & Beverage

$320,000$450,000

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting opportunities nationwide with a brand you will be proud to call your own.

10 174

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King

Business & Commercial

$22,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

360 13K+

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Food & Beverage

$200,000- Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, 14 $280,000+ ongoing support and the tools required for you to maximise your investment. Seeking 50+ passionate franchise partners prepared to work in the business who are committed to excellent customer service.

Ancelin Colls P 0-9-557 3057 M 021 621 157 E ancelin@number8rg.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Cleaning

Home Services

$34,000

Specialised home and commercial cleaning businesses for sale across New Zealand.

21 400

M 021 343 445

Jim’s Dog Wash

Home Services

$25,000

Opportunity for dog lovers to make a great income in your own business.

3 69

P 0800 454 654

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Jim’s Trees & Stump Removal

Home Services

$40,000

Become your own boss. Includes full business and systems training.

7 40+

P 0800 454 654

Jones & Co Cleaning, Property & Lifestyle Solutions

Home & Commercial $9,000 Services

Exceptional industry rates & guaranteed income. No cleaning or business experience necessary. Comprehensive training, tools, marketing and resources provided with ongoing support. There is no selling, no invoicing, no collecting of payments, no processing GST returns – we do it all for you!

1 1

Ally Kelleher P 0800 566 352 M 021 939 490 E office@jonesandcoservices.com W jonesandcoservices .com

Jumping Beans International

Leisure & Education

$12,500

Leading edge, fun, early childhood physical activity and skills classes for under 5’s.

4 4

M 021 264 0619

50 50

Fenton Peterken P 0-9-889 8776 E sales@justcabins.co.nz W justcabins.co.nz

Jesters Pies

Jim’s Test & Tag / Jim’s Fire Safety

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

H-K

Just Cabins

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

Just Cuts

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 29 years.

Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz

Just Kidz Educare

Leisure & Education

$600,000

Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

Kelly Club

Leisure & Education

$35,000

We offer you an opportunity to own your own business and make a real difference in children’s 48 lives. Running before and after-school care, and holiday programmes kids just love. Our simple 63 franchise model is easy to understand and we provide full training and support.

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

25 25

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Kitset Assembly

Home Services

$60,000

Kitset assembly is our business and demand for the service is extremely high.

16 178

P 0508 454 873

Kiwikrane

Leisure

$50,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain 51 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate 163 machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

Kelly Sports

7 7

19 19

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2021 Year 30 Issue 01

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description

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industry

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page number

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Franchise and Business Opportunities

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La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 46

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

P.O.A

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Steve Bunyan P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Clinics New Zealand

Fitness, Health & Beauty

$375,000

Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

16 165

Fiona Harcourt M 00614 0030 3272 E franchising@laserclinicsnewzealand.co.nz W laserclinicsnewzealand.co.nz

Laser Plumbing & Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 150+

Oliver Wright M 027 302 0502 E support @lasergroup.co.nz W laserelectrical.co.nz

Latitude Homes

Home & Building

$50,000$150,000

A business opportunity that puts you in control of your future with proven financial rewards.

11 11

M 021 614 360

LawnFix

Home Services

$75,000

Lawn specialist service that offers the full lawn package.

5 5

M 021 191 1214

Lawn Rite

Home & Commercial $15,000$65,000

Join the professionals taking care of residential and commercial lawns and gardens.

19 19

P 0800 101 216

LCF Fun Languages NZ

Leisure & Education

$2,000

We offer language clubs for children in childcare centres and schools.

7 5000+

P 027 717 1284

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Grace Lao P 0-9-909 6560 M 021 372 766 E grace@lifemaideasy.co.nz W lifemaideasy.co.nz

Liquorland

Retail

$300,000

Liquorland is New Zealand’s premium liquor franchise with over 130 stores nationwide.

130 130

P 0-9-621 0350

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$400,000$700,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

M 021 725 458

Maintain To Profit

Home & Building

$59,000

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

11 11

Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz

Maison de Crêpes

Food & Beverage

$250,000$390,000

Simple but beautiful, French-themed and inspired. We can now offer franchise opportunities in a growing, boutique, Parisian-style crêperie restaurant business serving unique, nutritious, quality food and beverages.

1 1

Sheena Hemens M 027 465 0101 E sheena@maisondecrepes.co.nz W maisondecrepes.co.nz

Majestic

Food & Beverage

$250,000 - Majestic is a premium boutique café brand creating exceptional experiences for locals across $450,000 New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.

9 9

Chris Cox P 0-3-423 9760 M 021 521 669 E chris@majesticteabar.com W majesticteabar.com

McDonald’s

Food & Beverage

$1.5m

Seeking highly qualified applicants to apply for our 12-month franchisee training programme.

170 38000

P 0-9-539 4300

Retail

$13,500+

MeloYelo E-Bikes has successfully established a work-from-home distribution channel for selling and servicing e-bikes. Seeking driven, self-motivated people with good mechanical skills who know how to engage with customers and make them feel at ease. Excellent training and technical support. Low start-up costs.

New New

Rob McEwen M 021 728 875 E ebikes@meloyelo.nz W meloyelo.nz/franchise

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

M 021 956 107

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz

MeloYelo E-Bikes

Mexico

Food & Beverage

P.O.A.

Mexico is a well-established, strong and well-loved Mexican restaurant group. New locations available nationwide. Seeking people with a passion for hospitality. Full training and support provided.

12 12

P 0-9-520 1044 E hola@mexico.net.nz W mexico.net.nz

Midas

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jason Wilson P 0-9-415 0235 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

42 42

P 0800 500 123

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Milestone Homes

Home & Building

P.O.A

Milestone Homes delivers a proven and smart franchisee package nationwide.

New New

M 027 220 1377

Mini-Tankers

Business & Commercial

$75,000$150,000

The only on-site diesel refuelling franchise in New Zealand.

70 70

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Home & Building

$300,000

New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system.

New New

Gordon Green P 0800 46 49 46 M 0277 46 49 46 E gordon.green@mizin.nz W mizin.nz

Mobile Hand Car & Marine Grooming

Auto Services

$10,000$39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Money Metrics

Financial Services

$50,000

A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.

2 2

Cassandra Park P 0800 638 7427 M 0274 544 255 E cass@moneymetrics.co.nz W moneymetrics.co.nz

Mr Green

Home Services

$20,000

Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years.

200 200

Mark McIlroy P 0800 MRGREEN M 021 196 2196 E mark@mrgreen.co.nz W mrgreen.co.nz

Mizin

Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com

Find out how our experience can help your franchise succeed, on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

description

FANZ

industry

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company

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Franchise and Business Opportunities page number

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Mr Rental

Home & Building

$600,000

Make the sale once and get paid over and over again.

17 89

P 0061 7 3622 2888

Mr Whippy

Food & Beverage

$50,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

MTF Finance

Financial Services

$250,000

MTF Finance are looking for hardworking people with lending and business management 47 experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. 47 Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz

Muffin Break

Food & Beverage

$330,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins.

39 299

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

My After School Headquarters (MASH)

Leisure & Education

$30,000$35,000

Make a difference in children’s lives today with our out-of-school programmes.

28 28

P 0-3-366 9408

MyGuy

Home & Building

$41,000

Property maintenance company with a focus on quality workmanship, exceptional customer service and a healthy work/life balance – no business experience required, full training and ongoing support offered.

1 1

Leon Allen M 0275 058 236 E info@myguy.co.nz W myguy.co.nz

Narellan Pools

Home & Building

$50,000

Looking for highly talented and passionate people hungry for success.

19 80

P 0-7-846 8761

Navigation Homes

Home & Building

$100,000$350,000

Profitable house-building franchise. Proven systems, support and the best national supply prices.

12 12

M 021 477 506

Nettl

Business & Commercial

P.O.A

Nettl is an online communications and web studio franchise from the UK.

5 150

M 021 820 474

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

4 4

M 027 583 1601

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$300,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

54 54

Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W http://nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

M 021 228 7395

Education

$70,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 66

Jo Powell P 0-9-522 0800 E franchising@numberworks.com W numberworks.com

NZ House Surveys

Home & Building

$26,000$39,000

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams.

7 7

P 0-6-354 9194

NZA Apprenticeships

Home & Building

$75,000

Recruit, employ, place and mentor apprentices in the building and construction sector.

4 4

M 021 247 4799

Oil Change Kings

Auto Services

$150,000$300,000

Provide full professional training, mentoring on all aspects of the fast oil change industry.

New New

P 0-3-329 6556

Oil Changers

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

14 14

P 0-3-343 6080

Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

7 160

Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

NumberWorks’n Words

Oxygen8 Consulting

Business & Commercial

$25,000

This is a unique opportunity to take charge of your own future as part of a business consulting 20 firm. Work independently but not by yourself. Build your own portfolio of clients whilst working 20 alongside a highly experienced consulting team. Proven system, excellent training and support.

Steve Potts P 0-9-215 7186 M 021 981 422 E steve@oxygen8.co.nz W oxygen8.co.nz

Pack & Send New Zealand

Retail

$160,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

17 140+

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Palmers

Retail

$1,000,000

New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market.

18 18

P 021 483 500

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing.

111 111

Richard Lambden P 0-9-261 0871 E operations@paperplusgroup.co.nz W paperplus.co.nz

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

11 11

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

$30,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

160+ 160+

Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz

Auto Services

$35,000

Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

1+ 1+

Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz

Leisure & Transport

$20,000$70,000

Offering the best value-for-money car hire in New Zealand for over 30 years.

11 11

M 027 257 4500

Business & Commercial

$195,000

New mobile workplace health monitoring franchise. Mobile clinics providing lung function, hearing, hand, arm, vibration and occupational vision testing on site at workplaces. Operating with a high standard of ethics is important for us, so naturally we will be seeking franchisees who share our values.

New New

Ian Kebbell P 0800 50 80 30 M 021 629 626 E office@peoplecare.co.nz W peoplecare.co.nz

Pets In The City

Other

$400,000+ Seeking franchise partners passionate about pets and people.

2 2

M 021 508 807

Pform

Leisure & Education

$50,000

A performing arts education business running quality classes and productions for 25+ years.

4 4

M 021 990 705

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

45 45

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Pita Pit

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

100+ 534

M 021 355 880

Platinum Homes

Home & Building

$100,000 - Seeking people ideally from a construction or sales background. $250,000

17 17

M 021 535 031

Plumb’In Bathrooms

Home & Building

$215,000$260,000

3 3

P 0-9-448 1095

Paramount Services

38, Business & 39 Commercial

Paramount Vehicle Grooming Pegasus Rental Cars PeopleCare

Pit Stop

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded products.

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2021 Year 30 Issue 01

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

Poolwerx

Retail

$59,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path 4 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Poppies Books

Retail

$190,000$250,000

Seeking warm, friendly individuals. Ongoing support provided for this lifestyle business.

4 4

M 021 828 818

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

ProGroup Franchise

Home & Building

$39,950

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support.

65 65

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz

Property InDepth

Home & Building

P.O.A.

Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team.

25 25

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 12 launched in March 2016, we now have operations up and running nationwide. There are still 12 opportunities available in many locations throughout New Zealand.

Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz

Food & Beverage

$89,000$195,000

NZ’s leading supplier of workplace refreshment vending. Home-based, profitable franchise offering a range of NZ’s biggest names and own brand snacks and drinks. Earn a great hourly rate with no office, no boss and no overheads. New and established businesses available.

70+ 70+

Philip Horrocks P 0800 661 663 M 027 495 5965 E philip@provender.co.nz W provender.co.nz

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

RaD Car Hire

Leisure & Transport

$25,000$250,000

Locally owned franchises providing car hire services nationwide since 1987.

23 29

M 027 257 4500

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

RE/MAX

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. Contact us today.

25 7000+

P 0-9-393 7000

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

realtyRETURNS The Property Improvers

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

4 4

M 021 919 844

Red LBP

Home & Building

$49,000

Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and a report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and ‘bung-backs’.

11 11

Matt Jull P 0800113191 E sales@redinspect.co.nz W redlbp.co.nz

Restore Rite

Home & Building

$35,000$50,000

Oxidised aluminium joinery and garage door restoration at a fraction of replacement cost.

5 5

P 0800 101 216

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

7 50+

M 021 878 335

Saddlery Warehouse

Retail

$300,000$460,000

Leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Scratchpad

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

4 4

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Seal-A-Fridge

Home Services

$30,000$50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services offers you the opportunity to be your own boss.

160+ 290+

P 0-9-278 4930

Shake Out

Food & Beverage

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

10 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000$450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand.

1 40

P 0800 345 686

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

19 19

M 0274 462 997

ShowerFix

Home & Building

$50,000

Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing suppport provided. Good margins and low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

3 3

David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz

Provender NZ

Provista Balustrade Systems Pukeko Rental Managers

Rodney Wayne

3 3

P-S

P 021 530 830

We tailor financial solutions to fit your franchise. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

Sierra Boutique Café

FANZ

description

get more information

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

32 32

Duncan Ferens P 0-9-451 9102 M 027 8366 379 E duncan.ferens@thenzcoffeeco.co.nz W sierracoffee.co.nz

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

sKids

Leisure & Education

$45,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

170 170

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Skyhooks NZ 4x4 Minicranes

Home & Building

$125,000

We’re seeking down-to-earth practical individuals with common sense. Training and support provided.

3 3

M 021 248 3111

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Fitness

Health & Fitness

$450,000

Internationally recognized brand that proves innovation is the key to brand agility.

56 2000+

M 0061 435 841 811

Spagalimis Italian Pizzeria

Food & Beverage

$50,000$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Conversions welcome.

5 5

M 027 465 4986

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

14, Retail 15

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

Speed Queen Laundry Services

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

S-T

Speedy Signs

Business & Commercial

$150,000

New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

25 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Spray & Wash

Business & Commercial

$38,000

A professional exterior building washing service for homes and businesses.

4 4

P 0800 881 123

Retail

$400,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

69 69

Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes NZ

Home & Building

POA

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

19 19

M 021 595 582

Storage Box

Retail

$150,000

The preferred home and office organisation specialists providing solutions to New Zealand customers.

20 20

P 0-9-271 1025

Streetwise Coffee

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 25 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Stroud Homes

Home & Building

$95,000

Are you a highly motivated, licensed builder who is looking for a fresh approach to building new homes for your customers? We’re looking for builders like you to join the industry-leading Stroud Homes team as franchisees.

6 36

Mark Harris M 027 606 0063 E mark.harris@stroudhomes.co.nz W stroudhomes.co.nz

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$90,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W swimartfranchise.com.au

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

11 150+

Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

You don’t need to be a baker, our excellent training course teaches you how.

33 220

David Reid P 0-9-475 9634 M 021 625 555 E davidr@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

The Christmas Heirloom Company

Retail

$40,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

65 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Coffee Guy

Food & Beverage

$55,000$120,000

The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today.

29 29

Andrew Morgan P 0-9 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W thecoffeeguy.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

74, Leisure & Education 75

$57,000

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided.

17 235+

David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand

The Wheel Magician

Auto Services

$69,750

We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

14 14

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Chocolate Lounges and Bars

Food & Beverage

$150,000$350,000

A unique food and beverage concept including chocolate, coffee, food, retail and alcohol.

4 10

P 0061 3 9480 1030

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programmes for clients.

14 14

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Stihl Shop

The Coffee Club

The Seasons Art Class

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2021 Year 30 Issue 01

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Tint a Car

Auto Services

$25,000

Over 45 years’ experience, backed by passionate experts and unrivalled marketing support.

8 133

P 0-9-442 4195

Topline Roofing

Home & Building

$50,000$75,000

A market leader in roofing, now offering the opportunity to join expanding network.

New New

P 0800 111 818

Business & Commercial

$50,000

Commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

P 0800 348 888

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Toyworld

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

24 180

M 021 390 954

Transworld Business Advisors

Business & Commercial

$89,500

Transworld Business Advisors are one of the largest business broking franchises in the world. With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

1 580

Mark Lewis P 0800 777 731 M 021 355 569 E mark@twba.co.nz W tworldfranchise.co.nz

Home & Building

$50,000

Trident Homes are offering the opportunity to operate a business which is 100% NZ-owned. Established, recognised and growing brand. Seeking trade-qualified builders or experienced business owners with good people skills who are passionate about home building. Full training and ongoing support.

8 8

Neil Hawker M 0275 321 191 E nhawker@tridenthomes.nz W tridenthomes.nz

U-Sell (Park & Sell Yards)

Auto Services

$100,000

U-Sell help members of the public sell cars in a caryard environment.

6 6

P 0-9-391 1339

UBX Training

Health & Fitness

$250,000

UBX is the fastest-growing boxing and strength concept in the world.

2 80

P 0061 458 150 123

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$300,000$400,000

Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

5 5

P 0-9-921 4032

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile

Home & Building

P.O.A

Your chance to own your own business without the challenges of going it alone.

35 35

M 027 481 5880

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200+ choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Wake Up With Make Up

Beauty

$30,000

Exciting opportunity for passionate people with an eye for detail.

5 5

M 027 249 5518

Wash Rite

Home & Building

$45,000$70,000

We are currently looking for hardworking and dedicated people around New Zealand.

31 31

P 0800 101 216

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.co.nz

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

7 7

M 021 952 397

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

7 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Sales and installation franchises available in New Plymouth and Gisborne.

21 21

P 0-3-343 1876

Winner Winner

Food & Beverage

$500,000

Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W winnerwinner.co.nz

Woolgro

Home & Building

$25,000$50,000

Woolgro is a unique and proven system to establish premium lawns

6 6

P 0-9-570 1985

X-Clean

Business & Commercial

$65,000

Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background.

2 2

M 0274 717 337

Xpresso Delight

Food & Beverage

$51,995

Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits.

17 155

Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz

Zambrero

Food & Beverage

$300,000

Serving fresh, healthy and flavoursome Mexican food, Zambrero NZ launched in 2014 and has grown to 13 restaurants. The Zambrero family is supported by a team with extensive experience in franchising, QSR operations, supply chain, finance, marketing, construction and fit-outs, commercial leasing and more.

13 189

Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com

Zexx NZ

Food & Beverage

$5,000$25,000

Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails.

12 16

P 0800 556 022

Total Fitouts Touch Up Guys

Trident Homes

V.I.P. Home Services

Looking for a change

from your corporate world, current career or business? We are looking for excellent people to join our growing network as consultants to assist business owners nationwide • Work from anywhere in New Zealand • Excellent business systems • Proven consulting tools • Efficient client acquisition processes

Apply here: oxygen8.co.nz/become-consultant Or call Steve Potts on 021 981 422

empowering business

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20

T-Z

Find more info franchise.co.nz

description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities

www.franchiseaccountants.co.nz

Specialist support to help your franchise succeed. Get in touch on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz investment required

Aramex (formerly Fastway Couriers) see page 53

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

1,600

NZ$ 100,000

CrestClean see page 46

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

625

NZ$250,000

FocalPoint Business Coaching see page 29

Andrew Phillips M 0061 418 500 271 E aphillips@focalpointcoaching.com W focalpointcoaching.co.nz

Business & Commercial

FocalPoint is a world leader in professional business coaching and training. We are a franchise organisation of business coaches and trainers who work with executives and business owners to enhance their companies and their lives. FocalPoint is about people. We are a community of over 200 business coaches worldwide who are changing the world through business leadership and education.

200+

NZ$175,000

Jim’s Test & Tag see page 43

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

Mr Green

Mark McIlroy Home Services P 0800 MR GREEN M 021 196 2196 E mark@mrgreen.co.nz W mrgreen.co.nz

Regional master franchises available in lawnmowing and gardening, commercial and home cleaning, home handyman. Founded in New Zealand in 1992.

200

NZ$25,000

V.I.P. Home Services see page 41

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

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ACCOUNTANTS Baker Tilly Staples Rodway Auckland

Baker Tilly Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

National

Kaison Chang P 0-9-968 9194 E kaison.chang@bakertillysr.nz W bakertillysr.nz

Baker Tilly Staples Rodway Christchurch Limited

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

BDO

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Accountants

8, 47, 69

Hayes Knight

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Hamish Smith P 0-9-363 3251 M 0274 450 977 E hamishsmith@kpmg.co.nz W kpmgenterprise.co.nz

Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

National

Jay Changlani M 022 3456 107 E sachin@orb360.co.nz W orb360.co.nz

ANZ

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National

Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

ASB

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Rohann Dobbin P 0800 272 476 M 021 942 178 E rohann.dobbin@asb.co.nz W asb.co.nz

BNZ

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson South Island – René Artz

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Inspired Accountants

KPMG

Orb360

FINANCE PROVIDERS

Westpac New Zealand Ltd

21, 76

National

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2021 Year 30 Issue 01

service

description

location

FANZ

page number

company

Specialist Advisors get more information

FRANCHISE CONSULTANTS Franchise Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing

47,

mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison

P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Coach

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee

National &

David McCulloch

recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been

Worldwide

P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz

a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

W franchisecoach.co.nz Franchize Consultants

(NZ)

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and

National &

Callum Floyd

documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading

Worldwide

P 0-9-523 3858 E callum@franchize.co.nz

management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

W franchize.co.nz LAWYERS ASCO Legal

At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and National &

Alistair van Schalkwyk

efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality

P 0-9-308 8071 M 021 0274 2011

Worldwide

E alistair@ascolegal.co.nz

pragmatic advice.

W ascolegal.co.nz Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support

National

Justina Knox

in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with

P 0-7-839 1122

disputes and the successful negotiation of franchise exits.

E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and

National

E franchise@bottinglegal.com

protection, franchise operation and dispute resolution. Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

Bradley Botting P 0-9-950 3880 M 0274 769 738

franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is

National

Chris Bradley/Matt Carson/Linda Fox

author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many

M 021 899 609

national franchise systems.

E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

Checketts McKay

Central Otago’s leading franchise lawyers with over 25 years’ experience providing expert advice locally and nationally.

Deirdre Watson -

Central

David Foster

Advising franchisors and franchisees. Franchise establishment and franchisee purchase advice a speciality. Disputes resolved. Otago,

P 0-3-443 0800 M 021 248 2343

When you need franchise and business law advice, talk to us.

Southland,

E david.foster@cmlaw.co.nz

National

W cmlaw.co.nz

National

Deirdre Watson

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

Barrister

P 0-9-309 6988 E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

Dentons Kensington

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new

Auckland &

Hayley Miller

Swan

franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as

Wellington

P 0-9-379 4196 E hayley.miller@dentons.com

we have significant IP and litigation expertise.

W dentons.co.nz Duncan Cotterill

Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and

National

P 0-4-499 7809 M 027 288 2339

chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute

E hamish.walker@duncancotterill.com W duncancotterill.com

resolution. Gaze Burt

Hamish Walker

international expansion. Covering all your franchise and broader business needs, including distribution networks, supply

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise

National

Michael Bright

development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is

P 0-9-414 9800

extensive over many years and we understand the important and significant fundamentals required for quality franchising.

E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset,

Greater

Claire Byrne

before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can

Wellington

P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com

assist.

W gibsonsheat.com

ACCOUNTANTS

experienced Franchise lawyers for the greater Wellington region

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

• • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com

Find more info franchise.co.nz

INSPIRED

gibsonsheat.com

We tailor financial solutions to fit your franchise. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

Goodwin Turner Commercial Lawyers

Harmans Lawyers

Harris Tate

FANZ

company

page number

Specialist Advisors description

location

get more information

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892 E andrew.skinner@martellimckegg.co.nz E steven@martellimckegg.co.nz W martellimckegg.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Australia

Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au

Quantum Law

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2020 and Global Law Experts – Boutique Franchising Law Firm of the Year 2019.

National & Worldwide

Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

Turner Hopkins

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

Wynn Williams

The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master National franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

Find more info franchise.co.nz

Stewart Germann Law Office, Lawyers and Notary Public

The award that spells confidence and trust

Katrina Hammon P 0-9-300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

Need a quality sign fast? Retail signage, digital, health & safety, Covid-19 signage, vehicles wraps, building signs – every type of sign! We offer a complete signage solution from design to manufacture and installation at 25 locations across NZ.

Visit your local showroom today or call 0800 SPEEDY (77 33 39) speedysigns.co.nz

Need Uniforms & PPE?

Service Provider of the Year

We make it easy for franchisors, providing an online shop for their franchisees. We supply and brand uniforms, promo products, PPE, keeping your branding consistent. Full service, quick turnaround, proof provided, no minimums.

Uniforms & Promotional Products To view samples visit one of our 14 showrooms nationwide, or call 0800 77 33 30 embroidme.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2021 Year 30 Issue 01

FANZ

page number

company

Other Services service

description

ABC Business Brokers

Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Crombie Lockwood

Insurance

Crombie Lockwood is one of NZ’S largest insurance brokers. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members. Protect your business with SMARTpak, our smart insurance solution for franchisors and franchisees.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, National to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Designers

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

National

Sarah Archibald P 0-9-577 4223 E info@embroidme.co.nz W embroidme.co.nz

enableHR & HR Assured

HR Management Software

enableHR and HR Assured provide premium HR solutions for your business. We combine software, telephone advice and professional services to ensure site compliance, oversight and consistency in your network. Smart HR solutions that work for your network. It’s your choice.

National

Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz

Excel Digital

Printing & Marketing

Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

National

Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

location

get more information

OTHER SERVICES

EmbroidMe

Franchise Association of New Zealand

34, Franchise 42 Association

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which Worldwide enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Network & Location Planning

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many wellknown international brands.

South East Asia

Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

Iridium Partners

Franchise Recruitment

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

National & Worldwide

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

National

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

MYOB

Accounting & Payroll MYOB offers easy online accounting software that has everything you need to take care of your Software franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

OneHQ

Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.

National

P 0800 663 476 E enquiries@onehq.nz W onehq.nz

Geotech Information Services

Speedy Signs

Signs & Graphics

NZ’s largest signs and graphics company. We consult, design, manufacture and install. Retail, digital, vehicle signage and everything in between. Contact our national accounts team to help manage your brand on a national basis. 25 locations from Whangarei to Invercargill.

National

Sarah Archibald P 0-9-577 4223 E info@speedysigns.co.nz W speedysigns.co.nz

The Mediator

Mediation

Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years.

Auckland & National

Trish Blyth P 0800 02 MEDIATE M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Tristram European

Vehicle Fleet

Tristram European has a dedicated Fleet Business team to guide and advise your company through Greater its vehicle fleet requirements. Exclusive fleet pricing for franchise and business owners, fuel Auckland discounts, insurance cover, emergency assistance and comprehensive support from our finance team Area and service representatives.

Darren Bird P 021 964 989 E darren@tristrameuropean.co.nz W tristrameuropean.co.nz

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through Greater to international conventions. Full food, beverage and leisure facilities complete the offering. “World Auckland famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings Area and leisure market.

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

Waipuna Hotel & Conference Centre

Search the Westpac Directory of Franchising at www.franchise.co.nz

Opportunity: Leisure & Education

PICTURE A NEW FUTURE Seasons enables franchisees to earn a full-time income from a part-time business

eople might be talking about side hustles to earn some extra cash, but most of the options require unsociable hours, a lot of hard work or a lot of risk. And new tenancy rules and building requirements (not to mention soaring house prices) have made investing in property less attractive, too, despite record low interest rates. ‘So how would it be if I told you our franchisees can make a nett profit of over $45,000 a year by working just one day per week?’ asks David Craggs. ‘That’s exactly what you can achieve with Seasons Art Class – and once you’re established, that could increase to $135,000. ‘For some people, this could be a stand-alone business; for others, a perfect second income offering a substantial earnings boost for your family,’ suggests David. ‘And, best of all, you’re helping other people have fun!’

Step-by-step for students and franchisees alike David Craggs and Moira Hall are the New Zealand master franchisees for Seasons Art Class. Seasons is a step-by-step art class that provides a place for students to discover themselves, learn techniques in a range of media and develop their skills in a friendly, relaxed setting. ‘As a franchisee, you need to dedicate just one day a week to be present and engaged in your classes, with a few extra hours of business administration at home,’ says David. ‘We provide all the marketing material and guidelines and look after everything from stock, advertising and recruitment to venue and training. ‘You’ll contract a qualified art tutor (sourced for you by Seasons) to run the class, and act as a classroom assistant yourself, as well as laying on refreshments – that’s all part of building the social side which is a big draw. ‘Seasons supplies comprehensive curricula for a series of 14-week programmes, so there’s always something new for students to keep them coming back – in the UK, some students are on their seventh or eighth class, and we’re seeing the same trend developing here, too,’ says David.

Bring your accountant A proven franchise in the UK for over 10 years with more than 150 branches, the franchise has expanded to Europe and North America and launched in New Zealand in April 2019. The concept rapidly took off, with franchisees reporting full classes and demand for more in their first few months. And while Covid-19 put a temporary halt to events during lockdown, business soon bounced back with students saying how much they missed their classes. There are now 17 franchisees established around New Zealand, with new opportunities still available in many areas, ‘Although, given the returns, these are going fast,’ warns David. ‘We encourage potential franchisees to bring their accountants to meet with us. Several have taken us at our word, then gone on to buy the franchise. It really is that attractive.’

You don’t need to be an artist So what sort of people make good Seasons Art Class franchisees? ‘It’s good to have a delight in bringing people together and an interest in art, but you don’t need to be an artist yourself,’ David promises. ‘If you want a part-time business, are facing redundancy or are about to retire, this can be an excellent opportunity which offers you a genuine income and the ability to grow. Yes, it’s a lifestyle business, but in the right hands it can reward you with an executive-level income. ‘Most of our franchisees have other businesses or occupations but this is an easy business to operate part-time if you are well-organised and enjoy people. There’s a very high level of student engagement and enjoyment which is deeply satisfying for all parties. Students are mostly professional adults and retirees. ‘The figures alone show the demand, and there is a very fast return from a low initial investment – exclusive territories are available for just $57,000 +gst. With the right numbers, you can make back your investment inside a year.’ David ends, ‘For a part time business, we think an achievable profit of $45,000 or more is an excellent reward. Call me to find out more about opportunities in your area.’

Advertiser Info

The Seasons Art Class www.perfectparttimebusiness.com/newzealand Contact David Craggs P 0-9-636 0099 M 021 293 5652 info@seasonsartclass.co.nz

Franchise New Zealand

Autumn 2021

Year 30 Issue 01

Ava Limite ilab d Br le a anc nd G hes oing fast !

Work part-time... Earn a full-time salary.* You’ll also have plenty of time for summer holidays.

A proven business - This business system has been growing since 2009. Proven successfully in UK, Europe and North America (and now in Australasia). Low risk - This business has been designed with low risk as a key priority It is even pandemic proof (tested recently of course). Easy entry - One of the lowest entry points in franchising $57,000+GST** with the fastest return on investment (12 Months on average). Simple to run - It couldn’t be easier, we’ve set up all the systems for you. Smart marketing - Automated process, we have evolved one of the smartest marketing systems available.

You are:

Creative at heart - But you don’t need to be artistic (we train you). A people person - You’ll make close relationships with your clients. Empathetic - You want to make a difference to peoples lives. Organised - It makes things run so much smoother, especially with our proven systems. Ambitious - Able to start part-time but capable of expanding. Successful - You have a goal and mindset of being able to achieve (We give you the tools and systems to do that).

*Up to $45,000 - $135,000 profit per annum for one - three days per week. **Includes all materials and advertising for your first course.

We do:

Everything for you - Training, Materials, Manuals, Advertising/Marketing, etc. Ongoing support - We’re always there when you need us. Materials updates - We are always keeping our product fresh.

Sound interesting?

Then you’ll be wanting to discover more about this rewarding enjoyable, lucrative and fun lifestyle business! On-line meetings are currently being organised - For a casual chat and more information, just contact: info@seasonsartclass.co.nz or call: 09 636 0099

*Please note: Figures shown on this page are averages from recent data, actual results will vary depending on business environments.

You Want:

Franchise leaders need market leaders. As the most experienced bank in the franchise market, we’ve helped Kiwi businesses from a variety of sectors including retail, fast food, hospitality and service industries succeed.

WPC1583

Get in touch at 0800 177 007 or franchising@westpac.co.nz

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Franchise New Zealand - Year 30 Issue 01 – Autumn 2021

Articles inside

10 Major Myths For Intending Franchisors

LEASES & LANDLORDS

Questions To Ask Franchisees

Picture A New Future

Why Buy New?

On The Ball

Focus On The Future

A Date With Destiny

Welcome Change

On Location

What We've Learned From Covid-19

Fresh Air, Fitness & Family

Living The Good Life

Use Your Work Experience

Birthday Treat

Start Small Dream Big

What To Expect

Powering Into The Future

Poof Of Concept

Keeping It Fresh

Reducing The Risks of Self-Employment

Make an Educated Decision

Mediating Agreed Outcomes

Taking Home Improvement Mobile

Home And Dry

Out Of The Box

The Perfect Touch

Success Through Support

Change Your Life

Donuts Get Sales Moving