March 2010

March/April 2010

the

Vol 3 Issue 2

of

2010 chair’s

Message inaugural

Meeting

2010 new board

Members

workplace

Harassment & Bullying in the workplace a monthly publication of

onthecover:

2010 Board Chair, Arlynn Dupuis P.M. Agreement #40052226 If undeliverable, return to: 175 George Street North, Peterborough, ON K9J 3G6

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yourstaff Stuart Harrison Ext. 202 General Manager Cynthia Hamu Ext. 201 Office Manager Shelley Gauthier Ext. 204 Administrative Assistant Anne Arnold, CSP Ext. 200 Membership Services Manager Cathy Martin Ext. 214 Event Coordinator/Marketing Assistant Lindsay Walker Ext. 210 Front Line Coordinator Krista Laidley Ext. 205 Licensing Supervisor Reception Ext. 0

yourboard

executive/finance Arlynn Dupuis Chair Ayotte Dupuis O’Neill Mary LaRocque Past-Chair Marlin Travel Tony Smith Vice-Chair Tristone Media Group Jef Dueck Treasurer 91.9BOBFM/Country 105/Energy 99.7 Stuart Harrison Secretary Greater Peterborough Chamber of Commerce Betty Johnson Director-At-Large Century 21 United Realty Drew Merrett Director-At-Large Merrett Home Hardware Building Centre

directors Jason Becker BDO Canada LLP Paul Bichler The Eco Laundry Room Bob Doornenbal The Peterborough Examiner Brad Hilker Peterborough Regional Health Centre Jim Hill Pan-Oston Limited Patric Marren Nationwide Barter Kamran Qayyum Siemens Milltronics Process Instruments Inc. Lisa Smith United Way of Peterborough & District

4 5 6 8 10 16 17

inside

Message from Your 2010 Chair

Inaugural

regular features

2010 Board

Board New Board members

Workplace Investigating harassment & bullying

Upcoming Events Chamber News from the CCC & OCC

on the cover

5

catering/meetings

7

marketing

9

member matters

12

new members

13

chamber events - breakfast club - club laurus - business after hours

14

benefacts

19

here’s my card

20

the voice of business

Gala Rocky Mountain Romance

editor shelley gauthier Managing editor cynthia hamu DESIGN treehouse studio Cover Photo miranda studios Printing commercial press

contributors

Mayor Paul Ayotte City of Peterborough Karl Moher Douro-Dummer Deputy Reeve County of Peterborough Herma van Beek Peterborough County Federation of Agriculture

The Greater Peterborough Chamber of Commerce 175 George St. N. Peterborough 705.748.9771 www.peterboroughchamber.ca

Arlynn Dupuis Arlynn Dupuis is a partner in the law firm of Ayotte, Dupuis, O’Neill and is the 2010 Chair of the Board.

www.berkeleyintelligence.com

appointments

Robert Woodman

Additional Contributors include:

Robert Woodman is the President, Investigator and Certified Fraud Examiner with Berkeley International Intelligence Inc. in Lakefield.

705-652-9090

Jason Becker, BDO Canada LLP Paul Bichler, The Eco Laundry Room Jim Hill, Pan-Oston Limited Lisa Smith, United Way of Peterborough & District Please see the subsequent pages for photos and brief biographies of these new Board Members.

Chair’smessage

byArlynn Dupuis, Ayotte Dupuis O’Neill

2

Turning Adversity into Success 009 was a challenging year for the Chamber and I suspect, given the economic climate of the past year, for many of our members. However, a recent article in The Walrus magazine about the Canadian Olympic Committee’s “Own the Podium” program reinforces the idea that adversity and the challenges that come with it can be the catalyst for success.

In Montreal in ‘76 and Calgary in ‘88, Canada did not win a single gold medal. We are the only nation ever shut out at its own Olympics and we’ve done it twice. When the 2010 Winter Games were awarded to Vancouver and Whistler, the COC (with a great deal of financial assistance from the Government of Canada and many corporate sponsors) decided that hosting and participating were not enough.

We wanted to win and launched the Own the Podium program, disbursing $117,000,000.00 aimed at launching our athletes to the top of the medals podium.

2002 Canadian Olympians who reported that “they were being beaten by athletes who had better suits, or better runners on their bobsleds, or better skis, because the manufacturers were giving the best ones to other countries”.

There are lessons here for all of us who want to better our businesses. I can see two, but I’m sure many more exist:

The money has been directed towards traditional needs such as better coaching and training camps for our athletes.

However, funding has also been directed toward more innovative and technological advancements. According to The Walrus, the reason so much money has been spent on this research is largely due to the

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Lesson #1: Listen to those who are “in the trenches”. After Canada’s poor showing at the 2002 Olympics, the COC went back to basics and set up debriefing meetings with its athletes to try to find out what caused our poor showing and how it could be fixed. As a business owner, take the time to speak with your customers, clients, employees etc. about the services you provide and how they can be improved upon. It would have been easy for the COC to make assumptions but instead it asked the questions of those who were directly experiencing the problems and, as you will see below, the answers were simple and surprising.

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thevoiceofbusiness

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Lesson #2: Don’t keep doing the same things over and over and expect different results (Einstein’s definition of insanity!).

After the 2002 debriefing, the COC realized that our athletes were disadvantaged not only by a lack of funding in the traditional coaching and training areas but also by a lack of funding

to “science of sport”. The COC became more innovative and initiated research into such things as snow and ice friction and the creation of wired ski helmets and sleeker speed skating suits. After identifying the problem the COC tried something new.

While the 2010 Games don’t begin until mid-February it has already been predicted that Canada will win more combined medals than any other country, including several gold.

Here at the Chamber, we are facing our own challenges. As our members know, in the fall of 2010 we will no longer be providing licensing services.

This represents a significant loss of revenue for our Chamber, revenue that must be replaced.

To meet this challenge we have a great base, with a strong staff, diverse board and clear financial understanding of our assets and what lies ahead. We are utilizing the lessons outlined above. In December several “think tank” meetings were held with members throughout our community to set a working list of avenues the Chamber may take in meeting our revenue expectations. Over the course of the next few months, Chamber board and staff will be pursuing new ventures and, as revenue generating through licensing is no longer a possibility, we will be creating new initiatives. As incoming Chair, I have every confidence we will meet this challenge. Let the games begin.

Inauguralmatters

t

he 2010 Inaugural Meeting was held at the Annual Board Retreat, where the 2010 Board Chair, Arlynn Dupuis, was sworn in by Mayor Paul Ayotte. Your 2010 Board of Directors are: Executive:

Chair

Past-Chair

Vice-Chair

Treasurer

Secretary

Arlynn Dupuis

Mary LaRocque

Tony Smith

Jef Dueck

Stuart Harrison

Ayotte Dupuis O’Neill

Marlin Travel

Tristone Media Group

91.9BOBFM/ Country 105/ Energy 99.7

Greater Peterborough Chamber of Commerce

Director -At-Large

Director -At-Large

Betty Johnson

Drew Merrett

Century 21 United Realty

Merrett Home Hardware Building Centre

Directors:

Appointees:

Jason Becker, BDO Canada LLP

Mayor Paul Ayotte, representing the City of Peterborough

Paul Bichler, The Eco Laundry Room Bob Doornenbal, The Peterborough Examiner Brad Hilker, Peterborough Regional Health Centre Jim Hill, Pan-Oston Limited

Karl Moher, Douro-Dummer Deputy Reeve, representing the County of Peterborough Herma van Beek, representing the Peterborough County Federation of Agriculture

Patric Marren, Nationwide Barter Kamran Qayyum, Siemens Milltronics Process Instruments Inc. Lisa Smith, United Way of Peterborough & District

The Chamber is thrilled to welcome four new Board Members to this esteemed group of individuals. They are: Jason Becker; Paul Bichler; Jim Hill and Lisa Smith. Please see the subsequent pages for photos and brief biographies for each of these new Board Members.

onthecover: 2010 Board Chair, Arlynn Dupuis This month’s cover features our 2010 Chair, Arlynn Dupuis of Ayotte, Dupuis, O’Neill. Read her message to the Chamber members on page 4.

thevoiceofbusiness

5

boardmatters New Board Members

Jason Becker:

Paul Bichler:

Jim Hill, CMA:

Lisa Smith:

Jason Becker is a Partner in the Peterborough office of BDO Canada LLP. Jason received his Chartered Accountant (CA) designation in 2000 and his Certified Financial Planner (CFP) designation in 2003.

Jason has over 12 years of experience providing accounting, advisory and tax planning services to clients in a wide range of industries including manufacturing, construction, education, health care and non-profit organizations.

Paul was born in Toronto and has a B.Sc. in Finance and Economics from LSSU in Sault, Michigan.

He has worked for Ford Credit, Hyundai/Kia and Samsung. He has also been an entrepreneur in the trucking industry, bottled water and along with his business partners, Brant Kelso and Natasha Bick -Kelso he co-founded The Eco Laundry Room, an environmentally friendly coin laundry, that has been in operation for over two years in Peterborough and they are opening a new laundry in Toronto in January 2010. Paul has lived in Peterborough for three years and is also active in politics.

Jim is currently the V.P. Finance and Administration at Pan-Oston Limited. in Peterborough and serves on the Peterborough Theatre Guild as Finance Manager.

He has served on several local not-for-profit boards as well as on the United Way Fund Raising Committee and as a Junior Achievement Advisor.

Lisa Smith graduated from Trent University in 1999 with an Honours Bachelor of Administrative Studies and also holds a Certificate in Human Resource Management from Fleming College. Lisa has worked in the non-profit sector for 11 years specializing in program management and organizational development.

Lisa is currently the Director of Organizational & Community Development with the United Way of Peterborough & District and is responsible for United Way’s community investment projects, which seek to build stronger community, leaders and organizations. Prior to coming to United Way, Lisa worked as a Program Manager for organizations focused on building economic opportunities for rural communities.

Jason is an active member of the community. Currently he is the past president of the Kinsmen Club of Peterborough and previously he was the treasurer for both the Festival of Trees and Kawartha Child Care Services.

Jason has been married to Martha for 14 years and they have two children – Josh, 11 and Ali, 9.

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thevoiceofbusiness

He was part of the successful start-up and eventual sale of QuadrAlliance Inc. In 2002 Jim and three partners formed Complete Retail Solutions, Inc., growing the company to become a major competitor in the Canadian retail fixture sector. In 2006, the start-up company became equal partners with Retail Logic in the ownership of the Canadian operation of Pan-Oston Limited.

Jim and his wife Vedra raised their two children in Lakefield.

Most recently, Lisa developed an online certificate program, in partnership with Fleming College, in Notfor-Profit Leadership, and is currently the professor for this program.

catering/meetings No Ties Required Viamede Conference Resort When it comes to corporate events, Viamede Conference Resort & Spa offers a twist on the ordinary. Not only are the events customized to meet every situation, the Resort offers a laid-back approach to corporate events.

Don Bennett, owner of Viamede Resort, offers an insight into their philosophy. “For years, companies have had ‘open door’ policies – where anyone could visit the boss at any time with concerns or ideas. At Viamede, this open door concept translates into meetings where people can get to know one another in a relaxed atmosphere.”

After a productive morning of learning about new products, corporate philosophy or vision, team-building activities take the employees back to the basics of having fun. Bennett says, “Companies are going back to investing in their people to build

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loyalty, camaraderie and a sense of ownership. Team building is an effective way to start this process.”

Businesses have choices at Viamede Resort for their functions. Meeting rooms can be set up for break-out sessions for up to 40 people; the main dining room can be utilized not only for meals, but also for presentations for groups of 100; and the Boathouse Restaurant with its pub-like atmosphere lends itself to an evening of social networking.

Previous corporate clients agree that when an employee has an opportunity to “take off the tie”, the return on investment is a productive workplace.

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thevoiceofbusiness

7

workplacematters

byRobert Woodman, Berkeley International Intelligence Inc. Investigating “Harassment/Bullying” In The Workplace

w

orkplace investigations at times are laden with complications which present unique challenges for management, necessitating difficult decisions to be made. A good investigator must possess a solid understanding of due process requirements, as well as excellent communication skills, a lack of which would most certainly result in a shabby and inferior investigation.

In Ontario Superior Court case Stone v. SDS Kerr Beavers Dental, it was reported the judge found in favour of the Plaintiff, who was terminated with cause for engaging in sexual harassment. The judge determined the workplace investigation was “flawed”, as it was conducted by an inexperienced HR employee, and the sub-standard investigation played a significant role in the Plaintiff’s termination. The court was especially concerned that the accused was not afforded the opportunity of explaining his actions or rectifying the situation. The Plaintiff was given only a very vague description of the harassing behaviour and the complainants were not identified.

Corporate management / HR Professionals should be proactive by including the following checklist in the “Security Procedures” section of the company’s policy & procedure handbook / manual to ensure proper protocols are followed and thorough investigations are conducted in order to obtain airtight conclusions, thus avoiding potential costly litigation.

Evaluate the complaint Be mindful that not all anonymous complaints warrant an investigation. If you have a reluctant complainant, consider alternate solutions that may not involve an investigation, such as a transfer to a different department or location, or perhaps additional education and training.

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thevoiceofbusiness

Choosing an investigator It is recommended that Corporate Counsel not be involved in the investigation process. It could be a representative from HR, but in most instances, it should be an external experienced and impartial investigator.

Avoid delay The investigation, followed by the decision making process, must be carried out expeditiously, with the decision communicated to the complainant and the accused without delay. Delay causes disruption in the workplace.

Investigation scope Control the scope of the investigation, which can easily grow and take on a life of its own. An overly broad and unstructured investigation tends to cause more disruption in the workplace, takes more time and becomes quite costly.

Provide support Morale is an essential component within any organization.

Management should provide emotional support to all participants by recommending the company EAP or suggesting a paid leave of absence.

Full disclosure The investigator must be cognizant and respectful of the rights of both the accused and the complainant throughout an investigation. Both parties must be made fully aware of what is being said about them. All allegations and the identity of witnesses must be disclosed.

Legal representation Although it is an internal investigation, Counsel for the complainant, the accused and even witnesses should be permitted to participate by being present during questioning.

Denying an accuser’s request to have their counsel present may be misconstrued as being unfair and highhanded. One caveat; Counsel’s participation should be restricted to prevent them from interfering with the conduct of the investigation.

Evaluate employer action In the event the investigation reveals the employer condoned the accused’s behavior without taking action, this must be a consideration in evaluating the conclusions and deciding the proper corrective action.

Education Distribution of the company’s “harassment policy”, together with in-house training, should be an ongoing process.

Redistributing the policy every six months or during each performance review reinforces the message with all employees.

Choose discipline carefully There are different levels of harassment severity and termination is not always the best actionable route to take. Keep in mind, dismissed employees have the sympathy of the courts on their side, and when determining whether an employee who is found guilty of harassment should be dismissed with cause, a contextual analysis will be adopted.

marketing It is time to refresh your stale marketing?

By Brian Stephenson, Creative Director, Treehouse Studio Have a look at your current marketing material. Are your ads, flyers, brochures, website or any other marketing programs collecting dust? If so, it could be time to refresh your business image.

Keeping a strong marketing brand is more important than ever, as clients are less likely to be brand conscience than 10 years ago. Now prospective clients have become more marketing savvy, and look to find who is adapting to them (by selling directly to them).

Re-evaluate who your target market is and compare it to when you first started. Has it changed? Are they older or younger?

Up-scale or more down to earth? Should my message be broader or more narrow? Look at other areas of your business with your marketing or creative professional to make a more informed decision.

What are your options? You can start from scratch, and make everything look new; or it could be as simple as re-writing your marketing material. Remove outdated information for something more current or update old photos. Even changing the format can make a big difference. Remember… your competitors could be doing a better job at marketing their services or products to your clients.

Brainstorm and work with a creative professional who can help you target your client base, revitalize your business image and keep you looking fresh. It will be the best decision you make this year!

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Brian Stephenson, Creative Director

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t 705 930-5426 e brian@treehousestudio.ca

Event Digital Productions

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Documentary Media Promotional Media Special Events Training Media

705-875-0111 event_digital@me.com

youradhere

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• Inform your fellow chamber members with industry news that could help them in their day to day operations, and help promote yourself with up to 240 words • Reach over 1000 members of the Chamber, plus members of Sales & Ad, Women’s Business Network, Kawartha Manufacturers Association, Home Builders Association, plus major industrial and non-industrial employers • $150 / mo. with a 6 month commitment

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Anne Arnold, CSP Embroidery Setup up to 5,000 stitches until April 30, 2010

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Phone (705) 748-9771 x200 Fax (705) 743-2331 Toll Free (877) 640-4037 Email anne@peterboroughchamber.ca 175 George Street North Peterborough, Ontario, Canada K9J 3G6 www.peterboroughchamber.ca

thevoiceofbusiness

9

March Upcoming Events... businessafterhours tuesday, march 2

, 2010

nd

Peterborough Square featuring The Peterborough Festival of Trees & Manpower Services Canada Ltd (*Please register at Festival of Trees store front - lower level, off Simcoe Street staircase) location: Peterborough Square, 360 George Street North time: 4:00 - 6:00 pm cost: Free, compliments of OLG Slots at Kawartha Downs please note: Pre-registration is required for this event.

breakfastclub tuesday, march 9 , 2010 th

location: Carousel Restaurant, 116 Lansdowne Street East guest speaker: Amy Simpson, MicroAge Technology Solutions time: 7:30 am cost: Pay for your breakfast please note: You do not need to register for this event.

Proud of Our Past, Positive About Our Future

Peterborough Omemee • Bobcaygeon

(705) 742-4245 • 1-800-387-1627 www.darlinginsurance.net

121st annualgeneralmeeting & Political Power Hour tuesday, march 23rd, 2010

Details: Agenda includes the 121st Chamber Annual General Meeting plus the Political Power Hour with all four levels of government represented, along with a special presentation from the Honourable John Milloy, Minister of Training, Colleges and Universities, and Minister of Research and Innovation. City, County, Provincial and Federal representatives will each give a ten minute presentation, followed by a question and answer period. date: Tuesday, March 23rd location: Holiday Inn Peterborough Waterfront time: 7:30 am – 9:30 am cost: $20 Members, $30 Non-Members + GST please note: Pre-registration is required for this event.

clublaurus thursday, march 25 , 2010 th

location: The Historic Red Dog, 189 Hunter Street West guest speaker: Nicole Truman, GPA EDC time: 5:00 - 7:00 pm cost: Free, compliments of The 2nd Floor Lounge & The Historic Red Dog please note: Pre-registration is required for this event.

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thevoiceofbusiness

April Events: businessafterhours tuesday, april 6 , 2010 th

Peterborough Lions Club Community Centre & Rayco Refrigeration Peterborough Ltd

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breakfastclub tuesday, april 13 , 2010

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location: Carousel Restaurant, 116 Lansdowne Street East guest speaker: Sofie Andreou, Sofie Andreou & Associates time: 7:30 am cost: Pay for your breakfast please note: You do not need to register for this event.

clublaurus thursday, april 22

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location: The Historic Red Dog, 189 Hunter Street West event: Downtown Scavenger Hunt time: 5:00 - 7:00 pm cost: Free, compliments of The 2nd Floor Lounge & the Historic Red Dog please note: Pre-registration is required for this event.

Looking Ahead:

businessafterhours tuesday, may 4 , 2010 th

Peterborough Kia

location: 238 Lansdowne St. East time: 4:00 - 6:00 pm cost: Free, compliments of OLG Slots at Kawartha Downs please note: Pre-registration is required for this event.

39th annualgolftournament wednesday, june 9th, 2010

location: Kawartha Golf & Country Club time: Lunch 11 am – 12:45 pm, Shot gun start 1:00 pm cost: $150 + GST per person sponsord by: Cabinetree please note: Many sponsorships opportunities available. For more information contact Cathy at 748-9771 ext. 214 or email at cathy@peterboroughchamber.ca

registrationinformation Unless otherwise specified, registration is required for all Chamber events.

To register, please call 748-9771 Ext. 0 or email register@peterboroughchamber.ca

Wednesday March 3rd

Holiday Inn Peterborough Waterfront 6-7 p.m. – Social Hour, 7 p.m. – Dinner 8 p.m. – Guest Speaker

Edward Loyst, CEO & Executive Chairman, Franchise Bancorp Inc. Living Lighting was founded in 1968 by Edward Loyst, Chairman and CEO of Franchise Bancorp Inc. The TSX listed multi concept franchise company owns Living Lighting, Rafter Home Stores, Panhandler Shoppe, Global Pet Food stores and Ryan’s Pet Foods. Living Lighting grew into Canada’s largest chain of franchised residential lighting stores. Mr. Loyst is a director of several companies including Aragorn Holdings Ltd., Index Gift Imports Ltd and Indian River Reptile Fund.

He is a co-founder of the Canadian Association of Franchisors and served as chairman for 5 years as well as a director of the Retail Council of Canada and as a chairman of their franchise committee.

Edward will be addressing such issues as entrepreneurship, franchising your business, and surviving a bank attack. You won’t want to miss this one!!

Next Month – Wednesday, April 7th

Christine Magee,

President & Co-founder, Sleep Country Canada

You can register for these events by visiting our WBN website at www.womensbusinessnetwork.net Cost is $35.00 per person and must be prepaid.

Guest registration for March’s meeting is Thursday, February, 23, 2010.

Don’t miss out on these wonderful opportunities.

Promoting and supporting women in business through personal and professional growth opportunities.

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11

MEMBERmatters headlines

Changes to the Voice of Business If the expression “less is more” is true, then the Voice of Business magazine is for you! The Chamber’s popular magazine will be published bi-monthly in 2010 and will feature more pages, more editorial, and new advertising features. For advertising information, please contact Anne Arnold at 748-9771 Ext. 200 or email anne@ peterboroughchamber.ca

The Urn Gallery Offers Handcrafted Urns

The Urn Gallery carries a line of wooden cremation urns that are handcrafted here in Peterborough by Dan Woods. Using both domestic and exotic woods, Dan creates unique one of a kind and affordable urns. Check out the designs at www.theurngallery.ca at the Urban Crafters Market in Portage Place or call 705-743-2755.

david’s Opens on George Street

For those of you who love to check out new restaurants, you can try david’s on George Street. Owner Mary Pappas promises a variety of international and European entrees in a casual fine dining atmosphere. david’s is located at 25 George Street, which is at the corner of George and Lake. Call 705-740-9191 for more information.

40 Years Combined Experience in Bo Pizza

Trish Mock and Richard Chaplin just purchased Bo Pizza in the fall. The business is located at 2695 Marsdale Drive, across from Beavermead Park.

The couple has a combined 40 years experience in the business, they’ve added to the menu which now features pizza, pasta, subs, pitas, salads and wings, and they are giving the place a new look. Eat in, take out, or delivery, full details are online at www.bopizza.com

New Partner forms McGillen Keay Law Offices

Robert C. McGillen C. Ian Keay Continuing the Practice of P. DOUGLAS GALVIN

Robert McGillen is pleased to announce his association with Ian Keay and the formation of their new law firm practicing in the following areas:

real estate - wills - estates - corporate law

Robert McGillen Law Office is pleased to welcome Ian Keay to the law practice.

Effective January 1st the firm is now known as McGillen Keay. Ian Keay will practice primarily in the areas of real estate, wills & estates, and corporate law. The law office will remain at 347 Charlotte Street, call 705-748 2241 or email bob@mcgillenlaw.com

Makeover Complete for Historic Red Dog

The Historic Red Dog has completed its makeover by partnering with Shawn Stephenson and Brian McAllister, owners of Buster Rhino’s Southern BBQ. Michael Skinner, CEO of Kawartha Entertainment Group, The Rooster and the 2nd Floor Lounge, says the new partnership allows the Red Dog to offer great pub fare, 24 taps, 18 scotches, and a 100 inch HD Screen. The Red Dog is located at 189 Hunter Street. Call 705-872-4530 for more information.

Soehner Displays and Exhibits Inc. Awarded Readers’ Choice Award

Soehner Displays and Exhibits Inc. was awarded the 2009 Durham Times Readers’ Choice Awards for Display Equipment. Soehner Displays is located at 2 Price Street in Brooklin. For more information, please call (905) 665-7847 or visit them online at www.soehnerdisplays.com

Monarch Charter Services Inc. Expands Their Fleet

Monarch Charter Services Inc. has recently added Lincoln Stretch Limousines to their fleet of vehicles. With the addition, they are now providing “entertainment transportation” guaranteeing the same high quality of service that their customers have grown accustomed to.

Their office has also moved to 2806 Meadowview Road in Peterborough.

For more information, please call 705-743-3230 or visit them online at www.monarchcharters.com

civil litigation - family law bob@mcgillenlaw.com ian@mcgillenlaw.com

Bus. 748-2241 Fax. 748-9125

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thevoiceofbusiness

P.O. Box 1718 347 Charlotte Street Peterborough, ON K9J 7X6

Does your business have some new and exciting news to share? If so, please submit your information (approximately 75 words) to editor@peterboroughchamber.ca by the 1st of the preceeding month for inclusion in the next month’s issue (i.e. February’s newsletter, January 1st deadline).

Please note that information will be printed at the General Manager’s discretion.

newmembers

 please utilize their services whenever possible 

welcome to our new members who joined the Chamber from Dec. 8, 2009 - Feb. 9, 2010

Advanced Moving and Storage Inc.

Lindsay Broadband Inc.

Smitty’s Consulting

Creative Life Coaching

Eileen Madder, Manulife Securities

Swish Chalet

Transportation/Trucking & Freight Forwarding Michelle Etchells (705) 741-0553 Coaching - Corporate & Personal Kelley Mazda (705) 743-7778 www.creativelifecoaching.ca

david’s

Manufacturing - Consumer Products David Atman (705) 742-1350 www.lindsaybroadbandinc.com Financial Consulting, Planning & Services Eileen Madder (705) 741-5287

McGillen Keay

Consultants – Business, Management & Retail Joe O’Reilly (705) 749-3338 Restaurants & Catering Paul Cousins (705) 745-5577 www.swishchalet.ca

Restaurants & Catering Mary Pappas (705) 740-9191

Legal Services Robert McGillen, Ian Keay (705) 748-2241 www.peterboroughlawyer.com

Whitfield Home Improvements

King’s Crossing Tap & Grill

Plan to Inspire

Kawartha Claim Services

Siggi’s Helping Hand

Correction from last issue: phone number for Universal Painting 876-0086

Restaurants & Catering Kevin Isaac (705) 874-1234

Event Planning Ruth Greig (705) 768-5626

membertomember

savings program

Residential Construction Siegmar Buschhaus (705) 760-5855

Residential Construction Michael Whitfield (705) 872-2156 Insurance Bruce Patterson (705) 292-6901

Check out the downloadable flyer on the Chamber website at peterboroughchamber.ca for a complete listing of all the great savings you and your employees can enjoy by simply being a member of the Chamber.

NEW this month:  M & M Recycling and Disposal

Simply state that you are a member or an employee of a member

company of the Peterborough Chamber of Commerce at time of booking your bin and you will be given a 10% discount on all hauling rates within the greater Peterborough area.

(705) 652 3505

 Marlin Travel

Offering 10% off all travel boutique items. 50 bonus Air Miles

reward miles per booking for any vacation package or cruise.

Mary LaRocque 705 748-6200 mary.larocque@marlintravel.ca www.marlintravel.ca/1239

thevoiceofbusiness

13

Chamberevents clublaurus

sponsored by:

January  The Historic Red Dog  by Lindsay Walker, Front Line Coordinator January In January Club Laurus shifted to The Historic Red Dog. The newly restored restaurant/bar, with its big screen tv and fabulous food, was the perfect location for our New Year Social and Interactive Wii Tournament. Congratulations to tournament champion, Sean Auger from Flat Fee Realty Inc! The start of a new year is a great time to look at where Club Laurus has been, and

where it is going. The group’s mandate is “cultivating success in business for the next generation”. Geared to those 40 years and under, monthly events offer a mix of professional development, networking, and social interaction with other young business professionals. 2009 presentations included online social networking, tax information and tips, and economic development and environmental sustainability; networking activities included speed networking and Business Bingo; and fun/social activities

included our annual Trivia Night. 2010 events will include a presentation on financing for your business, a fun scavenger hunt, and more! Check out the Upcoming Events section for more information. Events will be held between the 2 sponsor venues – The 2nd Floor Lounge and The Historic Red Dog. And remember, if you don’t “qualify” to attend this 40 and under group, please share the information with any of your employees who might be interested.

breakfastclub

 by Betty Johnson (Century 21 United Realty), Breakfast Club Committee Co-chair December

January

Cammie Jacquays of Pure Power Solutions was our guest speaker on December 8th, 2009. Her talk was timely as she spoke to us about creating our business plan for the coming year.

The speaker for our January breakfast meeting was Sharla Trudell of GoSmallBiz. com. Sharla is a local Certified Management Accountant who is also an independent associate for Prepaid Legal and GoSmallBiz.com. She spoke about the services available to individuals and small business owners through Prepaid Legal.

An affordable monthly membership gives you: access to a top rated law firm available to answer questions on unlimited issues, write letters or make phone calls on your behalf and many other benefits. Top rated small business consultants will answer any question within 2 days. An online database of legal form templates which you can personalize for your own situation, print out and have the law firm review, plus many other benefits.

We learned the key of a business plan is not so much the actual paper it is printed on, but the process the business owner must go through to create the plan. Writing down your plan is the first step to making things happen.

Look at the reasons for your business, your mission, vision and the objectives that will allow you to reach your goals. The key is to improve your business planning skills and create the roadmap for business success.

Sharla also has a monthly networking breakfast club, hosted by GoSmallBiz.com to help small business owners network and meet other small business owners to promote their businesses and talk to others about issues facing them. Check out www.sharlatrudell.com or call 761-0200 for further details.

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thevoiceofbusiness

January Breakfast Club Winner Profile Congratulations to Mike Goselin of FBC Inc. FBC is Canada’s leading farm and small business tax specialist.

For 58 years, they have provided a unique year-round membership that covers their Members’ business and personal tax needs throughout their lifetime. Contact Mike Goselin (1-800-265-1002) to understand how FBC’s tax preparation and related services can benefit you.

1-800-265-1002 www.fbc.ca

sponsored by:

businessafterhours 

by Bob Behan (The Protectors Group), BAH Committee Chair

January – Jake’s Neighbourhood Grill Volunteers – People who practice working on behalf of others on a particular cause without payment for their time and services. Volunteering is an unselfish activity intended to promote or enhance the quality of life of a community.

The Peterborough Chamber recognized the efforts of approximately 70 people who fall into this category at the January BAH. It is little wonder why the Peterborough Chamber continues so successfully given the quality of volunteers whose efforts compliment those of the Chamber personnel.

Jake’s Neighbourhood Grill, renowned for their delicious “All You Can Eat Ribfest” Tuesdays, hosted the event and took the opportunity to prove they serve a complete

variety of outstanding dishes. Members sampled numerous menu items and were more than impressed with the superior quality of the offerings. You can enjoy Jake’s as a group in a private dining room or as an individual or family in the bar area or at a regular dining table.

Congratulations to Kevin and Susan Ross who will celebrate their 25th anniversary of operating Jake’s. This remarkable achievement is a testament to their long term commitment of providing high quality food products, friendly customer service and all at an affordable price.

The contribution of the Chamber volunteers is appreciated but thanks is also owed to all of the community volunteers who help Peterborough be a better place to live.

February – Canadian Canoe Museum “Don’t judge a book by its cover” describes the sentiment repeated at the Canadian Canoe Museum BAH. Once you open the doors to this venue I guarantee you will be impressed.

The CCM is a fantastic museum created by passionate collectors, dedicated volunteers and supporters to honour a truly amazing wonder, the canoe. The canoe served to take its passengers through many adventures and the CCM takes its patrons to many exciting stops enhanced by the stories associated with each exhibit.

Yes, it is very interesting from a historical perspective. Yes, it focuses on Canada. Yes, it is educational. It has all of those attractive features and more, but most of all it is an awesome entertainment experience.

The CCM also provides the opportunity to actually live some history. They offer a number of unique courses lead by highly skilled craftsmen to ensure your success. You can experience the basics of fingerweaving, handcraft a black cherry paddle, weave a woodland pack basket, build a wanigan or make a Hudson’s Bay blanket coat.

I am genuinely sorry that it took me so long to enjoy the experience of an amazing facility located in our own back yard. Thank you CCM for sharing your treasures with us.

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1-888-NEXICOM · 705 775-6394 thevoiceofbusiness

15

chambermatters by Perrin Beatty, President of the Canadian Chamber of Commerce

‘Buy American’ Agreement Reached The agreement announced on February 5th between Canada and the United States on ‘Buy American’ provisions represents an important step forward putting Canadian companies in a better position to benefit from remaining U.S. infrastructure stimulus funding and establishes a mechanism for negotiating further access to U.S. markets. This means we are now in a stronger position compared with our main competitors.

The Canadian Chamber has been doing a great deal of work around Buy American, and while we will continue

to push for greater engagement and to counter protectionism with our largest trading partner, we commend both the Canadian and U.S. governments on this productive agreement. In the many media interviews the Canadian Chamber has done over the last 24 hours, our message is that limiting the damage done by the Buy American provisions is a positive step forward.

Another important outcome of this process was the speedy and comprehensive work done by the federal and provincial/territorial

News from the OCC Ontario Government Strikes Panel to Review Workplace Safety Changes to Ontario’s Workplace Safety System could lead to more regulations for business following a review currently being conducted by the Ontario government.

The Ontario government recently appointed an Expert Panel that will review and make recommendations on ways to strengthen Ontario’s Workplace Safety System. The Expert Panel is to report back to the Minister of Labour with its recommendations Fall 2010.

The Panel will begin its review by researching workplace safety practices in national and international jurisdictions. They will also review a range of issues including: • Continuum of safety practices in a workplace and entry-level safety training • Impact of the underground economy on health and safety practices • How existing legislation serves worker safety

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Tony Dean, former Secretary to Cabinet has been appointed Chair of the Expert Panel. For further information please contact Mary Hogarth, Senior Policy Analyst, maryhogarth@occ.on.ca, 416-482-5222 ext. 233 For additional information on Ontario Chamber of Commerce activities, please refer to their website at www.occ.on.ca

governments to get this offer to the U.S. This sets an important precedent for greater co-operation during current and future free trade negotiations. This is a major step forward domestically and will bode well going forward.

For additional information on Canadian Chamber of Commerce activities, please visit their website at www.chamber.ca

chambergala by cathy martin, event coordinator

t Event Sponsor

Grand Prize Sponsor

Rocky Mountain Romance he Chamber’s 121st Annual Gala event was held on Saturday February 6th, sponsored by Lansdowne Place, and was in honour of our 2010 Board Chair, Arlynn Dupuis. The Gala was held at the beautiful new club house of the Peterborough Golf & Country Club and guests were again given the chance to win our fabulous trip, sponsored by TV Cogeco, this year to the Canadian Rockies!

Congratulations to our trip winner, Robert Gauvreau, of Robert D. Gauvreau Professional Corporation - Chartered Accountant.

This evening would not have been possible without the work of our dedicated volunteers and the support of our wonderful sponsors!

Thank you to our 2010 Gala Committee: • Jef Dueck (Chair) – 91.9 BOBFM, Country 105, Energy 99.7 • Sharon Legon (Vice-Chair) – 1st Call Property & Equipment Service • Kim MacDonald – That Special Touch Wedding & Event Décor • Lisa Hutchinson – CAA Travel

Thank you to our 2010 Sponsors: • Event Sponsor - Lansdowne Place • Grand Prize Trip Sponsor – TV Cogeco • Appetizers – Shimano • Décor – The Peterborough Examiner • Wine – McWilliams Moving & Storage • Band – The Historic Red Dog • Cocktail Band – Ayotte, Dupuis, O’Neill Law Office • Early Bird Limo – Ambassador Limousine

• Guest Photos – Collins Barrow Chartered Accountants –The Vincent Press • Coat Check – 1st Call Property & Equipment Services • Roses – D.M. Will Associates Ltd. • Additional Sponsors - Carlson Wagonlit Stewart Travel - Cabinetree - Coach Canada - Diversified Communications Door Prize Donors: • CAA Travel • Impact Staging and Design • Peterborough Golf & Country Club • Pro-Tech Pool & Spa Service • That Special Touch Wedding & Event Décor • 1st Call Property & Equipment Services

Custom Clothing, Work boot and Embroidery Programs

Silk Screening and Promotional Products also Available

thevoiceofbusiness

17

sponsored by:

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Page 1

Always there...Always informed

w w w. p e t e r b o r o u g h e x a m i n e r. c o m 18

thevoiceofbusiness

E XAMINER THE PETERBOROUGH

benefacts

by Brian Bulger

Focusing in on Eye Care When you think about eye care benefits, what’s the first thing that comes to mind?

For most people it’s glasses, contact lenses or even laser eye surgery.

Although eye exams may not come to mind first, they are an increasingly important benefit to many employees today. More so now since many provinces have eliminated eye exams from their health care services.

Eye exams are an important part of maintaining our overall good health.

Why? Because a comprehensive eye exam performed by an eye care specialist not only assesses the condition of a person’s vision, but can also detect the onset of Eye Disease, Glaucoma, age-related Macular Degeneration and Diabetic Retinopathy. These are conditions that cause people to lose their sight, but if they’re detected early on, the degenerating process can be slowed or perhaps even stopped.

The Chambers of Commerce Group Insurance Plan provides coverage for eye exams by a qualified

Ophthalmologist or licenced Optometrist. And if eye wear is still the main focus for your employees, you can choose plans with benefits for prescribed glasses, contacts and laser eye surgery. In addition discounts of up to 20% on eye wear purchases is included with all Extended Health Care coverage options with the Preferred Vision Services program at participating retail outlets.

Updating eye wear when prescriptions change can assist employees to increase their productivity by reducing and eliminating vision-related health issues such as headaches, blurred vision and eye strain.

Canada’s Boomers represent a third of our country’s population and therefore make up a large number of today’s workforce. The growing number of retail stores selling eye wear in towns across Canada is a testament to the increasing need for vision care and eye wear products as we grow older. I purchased my first pair of eye glasses two years ago and my wife bought her first

Please note: the Chamber & Licensing Offices will be closed on the following dates: n Good Friday

Friday, April 2nd

n Easter Monday

Monday, April 5

n Victoria Day

Monday, May 24th

n Canada Day

Thursday, July 1st

n Civic Holiday

Monday, August 2nd

n Labour Day

Monday, September 6th

n Christmas Holiday

Friday, December 24th at noon (Re-opening at 8:30am on Monday, January 3rd)

th

* Please note: The licensing offices will also be closed on Thursday, November 11th for Remembrance Day, the Chamber office will remain open.

pair two months ago. I had no idea what eye glasses cost until I needed my own. I know now though, and holy smokes, a good pair of glasses is anything but cheap.

When you think of benefits for your employees don’t lose sight of the importance of eye exams. And if the average age of your group is 38 or older, you can bet that many of your employees will greatly appreciate having coverage for eye wear too.

This article has been brought to you exclusively by your Chambers of Commerce Group Insurance Plan Agent/Broker, Brian Bulger.

For more information, Brian can be reached at 741-1400.

If the tooth fairy won’t pay your dental bills,

WE CAN!

HELP IS HERE, WITH AFFORDABLE GROUP COVERAGE DESIGNED SPECIFICALLY FOR SMALL TO MEDIUM SIZED BUSINESSES. See why over 20,000 business owners selected this plan!

Brian Bulger

(

1.877.277.0677 www.chambers.ca

)

p. 705.741.1400 f. 705.741.1225 e. bbulger@thelifeinsuranceguy.com w. thelifeinsuranceguy.com

thevoiceofbusiness

19

HEATHER HARVEY Certified General Accountant

Providing small to medium sized businesses and entrepreneurs with accounting and financial management services.

469 Water Street Peterborough, ON K9H 3M2

Bus: (705) 743-8200 Fax: (705) 748-0225 Email: hharvey@ontariobusiness.net

Hearing Tests Hearing Aids Repairs Latest Technology

Sharon Canzi,, B.C., B.C., H.I.S. H.I.S. 267 Charlotte St., Peterborough • 150 Strickland St., #4, Lakefield •

Here’s myCard

705-742-6134 705-652-0089

MARTIN WORMALD

President

RENT SECURITY SYSTEMS LTD. Burglar Alarms - Fire Alarms - Closed Circuit TV Fire Extinguisher, Distress Alarms ULC Alarm Monitoring P.O. Box 2481, 480 The Parkway Peterborough, ON K9J 7Y8 Tel: 748-2001 Fax: 748-2041 Email: martin@trentsecurity.com Website: trentsecurity.com

Martin Boruta President

martin@shawcomputer.com

1434 Chemong Road, Unit 1 & 2 P.O. Box 2379 Peterborough ON K9J 7Y8 Telephone: (705) 742-2204 Fax: (705) 742-8312