January / February 2011 by Peterborough Chamber of Commerce

January/February 2011 Vol 4 Issue 1

Trades

See page 13 for results...

2010 Chairâ&#x20AC;&#x2122;s

Message

Financial, Membership, Policy & Program

Year in Review a bi-monthly publication of

P.M. Agreement #40052226 If undeliverable, return to: 175 George Street North, Peterborough, ON K9J 3G6

POWERTRAIN

Al Karpenko Ainslie MGR. Hogan PARTS Buckhorn PRESIDENT Peterborough ext. 222

ext. 256 6

Todd Dennis Collin Steve Ridout Welsh White Beesley SALES MGR. FASTLANE MGR.

CONTROLLER Peterborough ext. 223

Bridgenorth ext. 229

Peterborough ext. 250

SERVICE MGR. Peterborough ext. 227

Mark Moffat SALES MGR. Bridgenorth ext. 225

Chris Quinlan

BODY SHOP MGR. Norwood ext. 228

“We are dedicated to being the best dealer you’ve ever done business with.” At Holiday Ford Lincoln we are excited and proud to represent Ford and Lincoln here in Peterborough and the awartha’s. We understand that our customers have many choices when purchasing or servicing their vehicles. Kawartha’s. ith this thi in i mind i d we’ve ’ established t bli h d our goall “to “t be b the th best b t dealer d l our customers t h d b i ith ” With have ever done business with.” We don’t need to be the biggest, we just want to be the best in the minds of the only people that matter, our customers. To be the best we need to do things differently. That‘s why we include a lifetime power train warranty on all our quality checked pre-owned vehicles. If you purchase a pre-owned quality checked vehicle from us we’ll guarantee the engine and transmission for as long as you own the vehicle. Isn’t that different? We’re at the corner of Lansdowne and Spillsbury in Peterborough. Oh and by the way, have you driven a Ford Lately?

Ext. 204 Ext. 200 Ext. 214 Ext. 0

yourboard

executive/finance Tony Smith Chair Tristone Media Group Arlynn Dupuis Past-Chair Ayotte, Dupuis, O’Neill Jef Dueck Vice-Chair 91.9BOBFM/Country 105/Energy 99.7 Drew Merrett Treasurer Merrett Home Hardware Building Centre Stuart Harrison Secretary Greater Peterborough Chamber of Commerce Bob Doornenbal Director-At-Large The Peterborough Examiner Patric Marren Director-At-Large Nationwide Barter

directors Jason Becker BDO Canada LLP Brad Hilker Brad Hilker FCMA Jim Hill Pan-Oston Limited Ian Keay McGillen, Keay Sharon Legon First Call Property & Equipment Services Kamran Qayyum Siemens Milltronics Process Instruments Inc. David Smith Monkman Gracie & Johnston Lisa Smith United Way of Peterborough & District

appointments Daryl Bennett, Mayor City of Peterborough Karl Moher, Deputy Reeve, Douro-Dummer Township County of Peterborough Herma van Beek Peterborough County Federation of Agriculture

regular features

Financial 2010 Treasurer’s Report

on the cover

member matters

2010 Report

new members

Policy

chamber events 14 - young professionals group - breakfast club - new member reception - business after hours

Membership

2010 Report

Program 2010 Report

Upcoming Events

catering/meeting

marketing

benefacts

here’s my card

the voice of business Managing editor cynthia hamu

Your Chamber News from CCC / OCC

DESIGN treehouse studio Printing commercial press

contributors

Arlynn Dupuis

The Greater Peterborough Chamber of Commerce 175 George St. N. Peterborough 705.748.9771 www.peterboroughchamber.ca

inside

Arlynn Dupuis is the 2010 Board Chair and Attorney & Partner with Ayotte, Dupuis, O’Neill. Arlynn can be reached at 705-748-2241

Jef Dueck

Jef Dueck is the 2010 Treasurer and Account Manager for Country 105/ Energy 99.7 FM/91.9 BOB FM. Jef can be reached at 705-742-8844

Drew Merrett Drew Merrett is the 2010 Membership Committee Chair and is the Owner of Merrett Home Hardware Building Centre. He can be reached at 705-743-3553

Kamran Qayyum Kamran Qayyum, PMP is the 2010 Policy Committee Chair and is Senior Project Manager with Siemens Milltronics Process Instruments Inc. He can be reached at 705-740-2930

www.nationwidebarter.ca

Ext. 201

4 5 6 7 8 10 16

www.siemens.com

Ext. 202

www.homehardware.ca

Stuart Harrison General Manager Cynthia Hamu Office Manager Lindsay Walker Administrative Assistant Anne Arnold, CSP Membership Services Manager Cathy Martin Event Coordinator Reception

www.country105.fm

yourstaff

2010 Chair’s Message

Patric Marren Patric Marren is the 2010 Chair of the Program Committee and is President of Nationwide Barter. Pat can be reached at 705-748-5155

MESSAGEfrom

byarlynn dupuis, (Ayotte, Dupuis, O’Neill)

Your 2010 Board Chair his past year has seen some significant achievements for Peterborough and its business community. Some clear signs of success are the commencement of construction at the Peterborough Airport, as well as completion of the new Trent Community Sport & Recreation Centre. There are some further activities taking place at the Chamber that, if successful, will have just as great an impact on developing not only our business community but also other regions surrounding us. As most of you are aware, the Government of Canada and the Government of Ontario have committed $3,000,000 for the rehabilitation/ reconstruction of the Canadian Pacific Railways’ Havelock Subdivision to reintroduce passenger service between Toronto and Peterborough and support the enhancement of freight. Recently the Chamber met with various levels of government with respect to the establishment of a not-for-profit corporation to assist with the structure of this railway project.

Endodontists End Your Tooth Pain

The Chamber is taking the lead role to drive this major project to fruition. We anticipate that our recent efforts with respect to rail will continue well into 2011. Another highlight of the past year was completion of the significant renovations to our Chamber building, enabling us to lease professional office space to various businesses throughout our community. Our Chamber building looks fantastic and leasing arrangements have been successful. This will help generate lost revenue due to the termination of the Chamber’s licensing services contract. Many thanks to Chamber staff for their support and patience during the renovations. Some of the external issues we concentrated on over the last twelve months, including increased membership, better lobbying of local governments, and providing better services to our members are best set out in the various committee reports and I encourage all members to review the many initiatives we have dealt with or been an integral part of over the last year.

Consider visiting an endodontist if you experience any of the following: • Sensitivity or pain caused by hot or cold foods • Constant tooth pain with swollen gums and sensitivity to touch • Sharp tooth pain when biting down • Continued sensitivity after a regular dental procedure • Pain or pressure in a tooth previously treated by root canal • Facial pain that may be related to your teeth • You are considering extraction “A patient in pain needs us yesterday, not tomorrow”

www.kawarthaendo.com

thevoiceofbusiness

64389479

425 Water St., Suite 200 • Peterborough , ON K9H 3L9 Phone: 705-750-0700 • Toll Free: 877-313-7066 • 24 Hr Emergency: 705-772-9070 • Fax: 705-750-1041

I appreciate the opportunity to serve as the 2010 Chair and thank you for your support and participation. It is a privilege to be part of such a wonderful organization! Your Chamber is not unlike any other member-driven association. We rely on member input and support in order to be successful and I am happy to report that our membership numbers and income have remained strong over the last year. I appreciate the opportunity to serve as the 2010 Chair and thank you for your support and participation. It is a privilege to be part of such a wonderful organization!

FINANCIALmatters

byjef dueck (Country 105/Energy 99.7/91.9 BOB FM), 2010 Treasurer

2010 Treasurer’s Year-end Review

s everyone knows, the past year has been one of significant change for the Chamber, but I can reassure everyone that we are really moving forward! With the closure of Licensing and the opening of our new Business Centre, our business model has undergone a significant overhaul. Along with that transition has come a physical restructuring of our historic building. Entering 2010, we had only ideas on paper. As the months passed the plans and costs became reality and construction began. Despite the changes, the Chamber continued doing all the other things they do (including Licensing Bureau services), and even through the sound of hammers and saws, office relocations, dust, etc, the staff at the Chamber was nothing short of exceptional! Forecasting the 2010 financial year in the fall of 2009, knowing that we were about to enter a year of change, meant we had a lot of variables that were tough to estimate accurately. However, the early, proactive action by Stu and the Board of Directors ensured we covered as many angles as possible. After much deliberation, our Final Budget for 2010 was to essentially break even at +$100 Net Profit. Here’s how the year played out…

Licensing Bureau – 42% of Revenues Our budget for the Licensing Bureau anticipated a decline in transactions beginning in September as we neared our closing date. However, that did not happen and we remained very busy right up until our closing date of November 29th. This meant we were able to exceed our budget, coming in at 110%. Membership – 35% of Revenues Membership revenues also remained strong and just over budget at 101%. There is little doubt members believe they are getting exceptional value from your Chamber, and we continue to see strong renewal rates and new members. Miscellaneous – 23% of Revenues Miscellaneous revenue consists of many revenue streams generated by such line items as the membership directory, group insurance, advertising and interest income revenue. Due to changes in a number of our advertising platforms, as well as continued shortfalls with interest income on investments, Miscellaneous Revenues fell short of budget by 7%. Special Events

King Street Market • Peterborough

LOANS AND BUSINESS SUPPORT G R O WI N G F U TU RES TOGETHER

The numerous special events run by your Chamber are an extremely important contributor to the income stream, and the Chamber is constantly working to make them better! This year also saw the addition of a new event in the “9 n’ Dine”! Special Events yielded a net profit of over $65,000 in 2010 – 17% over our forecasted budget. So, thank you, and please keep attending the events! With the Licensing Bureau now closed, building renovations have now entered a final phase. Because

of that, a new line was created in this year’s budget that will also be prominent in the 2011 Budget and forward: “Rental Income”! A few vacancies remain available in our new Business Centre and we are working hard at finding and accommodating tenants that have a need for what we are offering. Other building improvements are also underway that we hope will bring many long term benefits. And, speaking of construction, the Chamber website was also rebuilt in 2010 and along with that we have started using a new Chamber Management database that is very efficient and user-friendly. It has also brought many more effective opportunities for advertising and we have already experienced some great success selling those new programs and advertising offers. The break-even budget for 2010 was a challenging goal with all the uncertainties in the past year, but Stu and the Chamber did an excellent job controlling expenses as well as finding new and better opportunities to increase revenue. The bottom line is a great achievement, as your Chamber will finish the year with a “Pre Audit” Net Total within $1,500.00 of a +$100 (break-even) budget. We may have a few more ‘certainties’ entering 2011, however it will officially be the transition year to move into our newly revised business model. The Board approved a 2011 budget deficit of $16,900. That said, your Chamber has done its homework and we are all eager to put the changes into action and move toward a balanced budget in 2012. It was my privilege to serve as your Chamber Treasurer in 2010, and I welcome Drew Merritt as your 2011 Treasurer!

thevoiceofbusiness

MEMBERSHIPmatters

bydrew merrett (Merrett Home Hardware Building Centre), 2010 Membership Committee Chair

2010 Year in Review

e keep growing and growing!! You know you are with the right organization when there are new members joining every month. The Peterborough Chamber of Commerce is the number one choice for businesses in Peterborough. Here is what we are working on for 2011 to give you even more benefits: ➢• Affinity Programs - Over the next year we will be offering special programs that are available to only Chamber members. They will decrease your day to day expenses and directly affect your bottom line. ➢• Website - Have you seen our web site lately? Check out the Chamber Market which offers coupons to businesses. Our goal is to have over 50 different coupon offers available. It costs you nothing to put a coupon on the site. AMoore Consulting A Plus Weddings, Mediation & Arbitration A1 Inspections, Jim Mollohan Alvin I Schieck Ask Jude Virtual Assistant BE Catering Best Write Communications Blossoms Fresh Fruit Arrangements Bobcat of Durham East Boston Pizza Peterborough North Burrows Insurance Group Inc. Canadian Shield Pest Control Canadian Welding Skills Capture Creative CFC Pix, Charlotte Clements Photography Charlotte Products Limited/EnviroSolutions Christian Horizons Church Hill Retirement Residence Clips Accounting Services Complete Air Aviation Services Ltd. Constance O’Neill - Event Design & Decor Cosmetic Transformations Creations of Love Creative Audio DJ Services Crunching The Numbers Dancing Blueberries Cupcakery & More Dats Precision The Drive Home Designated Driver Service East Metro Auto Leasing Enhancing Abilities Self Employment The Eventz Cafe Evo Canada, Margaret Wood Fine Details “The Car Cleaning Specialists” Fire’s Alive Glenn Windrem Trucking Global Point Energy Golf One

thevoiceofbusiness

•➢ Ambassador Program - We have “Chamber Ambassadors” that are at every event working the crowd to make introductions for new members, as well as existing members that haven’t been getting out to the events. Look for the A-team name badges. Below is a list of the New Members that have joined up to November 30th, 2010. When you are dealing with them, let them know you are a Chamber Member and achieve some networking.

Goodies on George Harris Group Havelock Country Jamboree Brad Hilker, FCMA The Holistic Health and Education Centre Holsag Canada HRC Foodservice Inc. I WATCH INC Integrated Networks Insta-Insulation Investors Group Financial Services Inc., Lacey Carslake, CFP John Rubie Professional Corporation CA Kawartha Claim Services Kawartha Endodontics Kawartha Gourmet Coffee Company Inc., Kawartha Heritage Conservancy Kawartha Lakes Construction Kawartha Lakes Event Design Kawartha Sod Kawartha Youth Orchestra KB Insulators Ltd. Kidd Bros. Construction Ltd. King Bethune House, Guest House & Spa KLM Counselling Services Jenny Lalla, Centum Core Financial Inc. Lindsay Broadband Inc. LKW Architect Eileen Madder, Manulife Securities Maskens’ Mobile Studio McCurdy Consulting Solutions McGillen Keay Melinda’s Custom Sewing & Upholstery MobiTek Mobile Computer Support Needles in the Hay Nerds on Site Ninex Asset Management Ontario Commercial Realty Ltd.

Page Design and Print Painting & Decorating by Brennan Jenish Party Depot Superstore Inc. The PC Professor Per Diem Offices That Work Incorporated Pet Styling by Becki Peterborough Inn & Suites Hotel Peterborough Orthotics Limited Peterborough Petes Souvenir Store Plan to Inspire Pre-Paid Legal Services Real Electrical Services Riteway Solutions Group Ltd. RKM Distributing Roberts Construction & General Contracting Runway 27 Cafe Russell Moving and Junk Removal Saucy Girl Fitness Savino Human Resources Partners Shopease Foods Inc. Siggi’s Helping Hand Smitty’s Consulting Solrcon, John Lawford Sunrise Power Corp. Swiss Chalet Torbram Electric Supply Travel Professionals International by Bruce Pickett Trillium College T-Zone Peterborough Ben vanVeen, Sutton-Group All Pro Realty Inc., Brokerage The Venue Peterborough Water Depot - Peterborough Whitfield Home Improvements Youth Now Interventions Services

Policymatters

bykamran qayyum (Siemens Milltronics), 2010 Policy Committee Chair

2010 Year-end Review

ow!!! What a fantastic year. It was a most amazing year to embrace the opportunities and transform them into actions. This was the most valuable year for me with never ending learning possibilities. The Chamber Policy Committee was deeply involved in major strategic complex issues. Here are a few key activities which the Committee has accomplished during the year 2010 and the activities that will be completed in 2011: Places to Grow Legislation The Growth Plan for the Greater Golden Horseshoe (GGH) is a provincial plan that establishes a policy framework for managing growth in the GGH to the year 2031. With a vision to building stronger, more prosperous, and complete communities, the Growth Plan will guide municipal and provincial decisions on a wide range of issues that include transportation, infrastructure planning, land use planning, urban form, housing, natural heritage, and resource protection. However the growth

numbers used in the report for Peterborough are very low. Low growth numbers has an impact on Tourism, the 407 Extension and Train to Peterborough. The Chamber invited City Planners to Policy Committee meetings, initiated discussions and established actions which were communicated to various government levels raising concerns on the incorrect figures. We thank Jim Hill and Bruce Danford for their tireless efforts, for being vocal about this error and its impact on Peterborough. The Government has announced a review of the Places to Grow numbers. The Chamber will continue to follow up this activity in the next year and will take necessary actions as required. Train to Peterborough

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Train, whether it is freight or passenger, both are important for Peterborough. Several organizations are dependent on the freight service to sustain their business. Passenger train is important for a reduction in pollution, stress and road maintenance as well as an increase in tourism in Peterborough. Provincial and federal funding is available for the rail link, however, the report from Places to Grow is not in favour to support the train link to Peterborough. The Chamber has taken a lead role in this issue by raising our voice to various levels and has arranged several meetings with the key stakeholders including the MP, MPP, City & County to look for alternate options to bring the train to Peterborough. As part of the steering committee for looking for alternate options, the Chamber is working on a proposal to create a Not-for-Profit/Charity rail corporation. The idea is to create an independent corporation which

can run the rail line to Peterborough. This has already been successfully implemented in British Columbia and in the United States. Many thanks to Tony Smith and Arlynn Dupuis for their constant support. This activity will continue into the next year. Highway 407 The provincial government has announced that the planned extension of Highway 407 to Highway 35/115 will now be split into two phases, with the first phase ending at Simcoe Street in Durham Region. Years of preparation and study are simply being set aside in favour of a two-phase approach which delays the expenditure but causes significant problems in the meantime. The Chamber has sent a letter to Premier Dalton McGuinty and MPP Jeff Leal highlighting the problems caused by this decision and recommending that this project proceed as planned, in one phase with a completion date of 2013. The Chamber will continue to be vocal on this activity into the next year. Prosperity Round Table Report/ Government Affairs Committee The Chamber is an active member of the Government Affairs Committee. This committee comprises of independent business groups and politicians from all levels of government, including the Mayor, Warden, MPP and MP or their representatives. The purpose of the committee is to bring all levels of Government and Business Community leaders to a common platform of understanding on the key issues and opportunities which the City and County are facing. This Committee is moving forward to its original purpose.

...continued on page 17

thevoiceofbusiness

PROGRAMmatters

bypatric marren (Nationwide Barter/ MyWebsitestore.ca) 2010 Program Committee Chair

2010 Year-end Review

he role of the Program Committee is to continue to promote a positive image of the Greater Peterborough Chamber of Commerce throughout the community. Our committee is responsible for maintaining current Chamber events, as well as developing new exciting opportunities for our members to network and have the ability for professional development. Our committees and sub-committees involve many member volunteers who donate their time and expertise to organize and run all of our events. In combination with a great partnership with Chamber staff we create successful events. Recognizing our volunteers is crucial in the success of our Chamber of Commerce. Sharon Legon leads the way as Chair of the Volunteer Management Committee. In conjunction with our January Business After Hours we will celebrate all those members who give up their time to ensure the success of our Chamber. We urge all members to join us on January 4th, 2011 at the Chamber Office to say: “Thank you”.

Robert C. McGillen C. Ian Keay Continuing the Practice of P. DOUGLAS GALVIN

Robert McGillen is pleased to announce his association with Ian Keay and the formation of their new law firm practicing in the following areas:

real estate - wills - estates - corporate law civil litigation - family law bob@mcgillenlaw.com ian@mcgillenlaw.com

Bus. 748-2241 Fax. 748-9125

thevoiceofbusiness

P.O. Box 1718 347 Charlotte Street Peterborough, ON K9J 7X6

The Chamber’s Annual Gala was held on February 6th at a new venue: the Peterborough Golf and Country Club, and this venue suited this event perfectly! The theme was “Rocky Mountain Romance” and a lucky winner walked away with a prize for a trip for two out west. The Committee Chair was Jef Dueck and this committee created a wonderful evening to honour our 2010 Chair Arlynn Dupuis. The Annual General Meeting (AGM) was held at the Holiday Inn in March, which not only contained information of the business of the Chamber, but also included the “Political Power Hour”, which provides representatives from all levels of government the ability to update attendees on their political activities. The Annual Golf Tournament at the Kawartha Golf and Country Club in June was once again sold out! Even though the weather wasn’t perfect it didn’t damper the participants from having a great time. Golf Tournament Chair Bob Doornenbal and his team created another fantastic event. In 2010 the Chamber started a new event call the 9’n Dine Golf Tournament. Carol Pedler and her team created this event from the ground up, which was a ninehole scramble golf tournament at Keystone Links. This event started at 3pm and was followed by a fantastic meal. The Annual Prosperity Tradeshow took place on September 15th at the Morrow Building, and this

year we increased the number of booths available to members. We were sold out and saw a very steady flow of people throughout the day. A special thank you to our show sponsor: MicroAge. As Chair of this event I want to thank our very effective committee and the Morrow Building staff for their assistance. We have already had members express their desire to have a booth next year so please if you want a spot please book your spot early for 2011. The Business Excellence Awards were a huge success. This year we included a new Skilled Trades category, bringing the number of awards to 18. This event celebrates the successes and achievements of our Business Community and, with over 500 people in attendance we wish to congratulate Chair, Drew Merrett and his team on a fantastic event. Also a special thank you to Teresa Kaszuba of CHEX TV and Bob Doornenbal of the Peterborough Examiner for keeping us on track and entertained all night long. A special award went to Mary Carolyn Hart of Lazer Graphics as “Business Citizen of the Year”. Congratulations to all finalists and winners! Our Breakfast Club meets on the 2nd Tuesday of every month at the Carousel Restaurant and Bob Tyne managed this group for most of the year. Cora Whittington has assumed the Chair’s position for 2011. This group meets to network and enjoy speakers on a variety of topics and also helps members develop their elevator speeches. This is a great way to start your work day. Business After Hours (BAH) is one of the Chamber’s biggest and

most successful events. Bob Behan has the responsibility of the Chair role, which he excels at. Host businesses have an opportunity to showcase their product and services to 100+ members monthly. This event is made possible at no cost because of our BAH Sponsor: OLG Slots at Kawartha Downs. Young Professional Group (YPG), formerly Club Laurus, is a group for business owners and employees who are under 40. Chair Jason Chessar and his committee have developed a great schedule of meetings that allow participants to network, as well as develop and create relationships, all in a fun atmosphere. This group also has a fantastic sponsor: The Venue, allowing members to come at no cost every month.

This has been a great year in our Program Committee. There are a few new events that will be joining the Chamber in the near future. A special thank you to all committee and sub-committee members for all of your hard work this past year. As well, thank you to all event sponsors and members who attend each of these events, and a special

thank you to Chamber staff who manage the events to ensure their success. We would like to welcome Bob Doornenbal as the 2011 Program Committee Chair!

Well Earned Reputation... “We always live up to our reputation and exceed your expectations.” – Bill Graham A proven reputation for over 25 years. • Burglar Alarms • Fire Alarms • Closed Circuit TV • Card Access Systems • Medical Alarms • Peterborough’s only ULC Listed Monitoring Station

onthecover: 2010 Board of Directors “The 2010 Season” This issue’s cover is a pictorial display of our dedicated 2010 Board of Directors, each of whom are tirelessly devoted to ensuring your Chamber is second-to-none!

480 The Parkway, Peterborough 705-748-2001 • trentsecurity.com AD2_v2_PMS300U.indd 1

Showplace Performance Centre And The Esmeralda Enrique Spanish Dance Company Presents

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“FLAMENCO FROM THE HEART” Friday February 4th, 8:00 pm The power and passion of flamenco will warm your heart and enliven your soul in this evening of extraordinary dance and music Call 742-7469 www.showplace.org www.flamencos.net

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January Events: businessafterhours tuesday, january 4 , 2011 th

location: Chamber of Commerce and New Chamber Business Centre, 175 George St. N. time: 4:00 – 6:00 pm cost: Free, compliments of OLG Slots at Kawartha Downs please note: Pre-registration is required for this event

breakfastclub tuesday, january 11 , 2011 th

location: Carousel Restaurant, 116 Lansdowne Street East guest speaker: Meaghan MacDonald, Habitat for Humanity time: 7:30 am cost: Pay for your breakfast please note: You do not need to register for this event.

youngprofessionalsgroup (YPG) Proud of Our Past, Positive About Our Future

Peterborough Omemee • Bobcaygeon

(705) 742-4245 • 1-800-387-1627

thursday, January 27th, 2011

location: The Venue, 286 George St. N topic: Join us for our fun `New Year Social Event’ as we host you at YPG’s official new home, The Venue! time: 5:00 - 7:00 pm cost: Free, compliments of The Venue please note: Pre-registration is required for this event

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February Events: businessafterhours tuesday, february 1 , 2011 st

location: Merrett Home Hardware Building Centre, 1460 Lansdowne St. W. time: 4:00 – 6:00 pm cost: Free, compliments of OLG Slots at Kawartha Downs please note: Pre-registration is required for this event

thevoiceofbusiness

February Events: 122nd annualchambergala

Event Sponsor:

saturday, february 5th, 2011

Honouring Incoming 2011 Chair of the Board, Tony Smith Join us for our Hawaiian Luau Gala, featuring the chance to win the grand prize trip to Hawaii, sponsored by TV COGECO! location: Peterborough Golf & Country Club time: Cocktails 6:00 pm Dinner 7:30 pm, followed by dancing to the music of Terry Guiel and Jericho’s Wall cost: $125 per person (taxes included)

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Trip includes return airfare, luxury resort accommodations, car rental and, compliments of Marlin Travel, complimentary vouchers to enjoy the local sights. For more about the grand prize trip details, please check out our website at www.peterboroughchamber.ca For those members who have paid for their tickets by Friday, January 21st, their name will be entered into the Early Bird Draw, to win Limousine Service for the evening, compliments of Ambassador Limousine. To register: Please contact the Chamber via email at register@peterboroughchamber.ca or by calling (705) 748-9771 x0.

breakfastclub tuesday, february 8 , 2011 th

location: Carousel Restaurant, 116 Lansdowne Street East guest speaker: Hannah Routley, Greater Peterborough Health Services Foundation speaking on Family Health Teams time: 7:30 am cost: Pay for your breakfast please note: You do not need to register for this event.

youngprofessionalsgroup (YPG) thursday, february 24th, 2011

location: The Venue, 286 George St. N topic: Scott McDermott, R.J. Brown Insurance Brokers on `Growing Your Business’ time: 5:00 - 7:00 pm cost: Free, compliments of The Venue please note: Pre-registration is required for this event

registrationinformation Unless otherwise specified, registration is required for all Chamber events. To register, please call 748-9771 Ext. 0 or email register@peterboroughchamber.ca

Wednesday, February 2nd

Holiday Inn Peterborough Waterfront 5:30 – 6:30 p.m. – Social Networking 6:30 p.m. – Dinner • 7:30 p.m. – Speaker

Proudly Presents:

Meg Soper Humour That Can Make the Difference “Wit, Fit and Balance… Strategies for Success” Meg is a keynote motivational speaker and Humourist. Her emergence as a corporate motivational humorist was inspired by her belief that laughter is one of the most effective ways to deal with the day-to-day stress in our lives. This presentation will tackle such issues as life balance and our ability to bounce back when faced with stress. Meg uses her stories to emphasis the fact that humour is one of the key techniques to decreasing the everyday stress in our lives. You will leave in stitches, armed with a number of practical strategies geared towards a healthier, happier and more productive workplace environment while maintain a sense of balance. Meg has shared the stage with such celebrities as Ray Romano and Ellen DeGeneres. She is co-author of the book, Expert Women who Speak … Speak Out. Meg has appeared on the CBC Television Network, Women’s Television Network and Prime TV, as well as being featured in many radio programs and comedy festivals. Meg has a tremendous ability to connect with her audience and take every event to a higher level.

Next Month

Please note: the Chamber & Licensing Offices will be closed on the following dates: n 2010 Christmas Closure n Family Day n Good Friday n Easter Monday n Victoria Day n Canada Day n Civic Holiday n Labour Day n Thanksgiving n 2011 Christmas Closure

- Friday, December 24th at noon, re-opening at 8:30am on Monday, January 3rd, 2011 Monday, February 21st Friday, April 22nd Monday, April 25th Monday, May 23rd Friday, July 1st Monday, August 1st Monday, September 5th Monday, October 10th – Friday, December 23rd at 2pm, re-opening at 8:30am on Monday, January 2nd, 2012

Wednesday, March 2nd – 6 p.m. – 9 p.m. Guest Speaker: Andi Marcus, President Mistura Beauty Solutions ALSO WBN 50th Anniversary Gala May 4th – Gala - The Venue May 5th – Conference & Tradeshow – Trent University You can register for these events by visiting our WBN website at www.womensbusinessnetwork.net. Cost for February's meeting is $35.00 per person and must be prepaid. Guest registration deadline for February's meeting is Thursday, January 27, 2011 Don’t miss out on this wonderful opportunity. Promoting and supporting women in business through personal and professional growth opportunities.

thevoiceofbusiness

MEMBERmatters Down Syndrome Association of Peterborough is on the Move

This agency has recently moved into their Respite Home to 65 Brock Street. All programs and services for individuals with Down Syndrome, their families, educators, medical professionals and the community will operate from this new location. Respite House provides individual bedrooms, qualified staff, recreational and educational events, community inclusion, life skills training, high quality personal care and behavioural supports. Respite care includes day and evening respite, school breaks and weekend respite. For further information, please call them at 749-6695 or visit their website at www. downsyndromepeterborough.ca

Nightingale Nursing Expanding Their Services

Nightingale Nursing recently announced a new list of services being offered. Home Maintenance for Seniors focusing on home safety; installation of: bathroom grab bars, chair lifts or railings, garage door openers, raised bath seats; change light bulbs, fix deck boards, door frames, door knobs, caulking around the bathtub, weather stripping, no job is too small; as well as exterior home maintenance, snow removal, shoveling, raking of leaves, trimming, and other landscaping services. For more information visit their website at www.nightingalenursing.net or call them at 652-6118.

Camp Kawartha Website Updates

Camp Kawartha & The Kawartha Outdoor Education Centre has recently updated their website making it “new-and-improved”. To check out these changes visit them at www. campkawartha.ca or, if you would like to speak to them call them at 652-3860.

We’re here to give you the best in Communication and Security services along with out famous award winning customer support. Give us a call or simply drop in to discover for yourself why more and more people in Peterborough are switching to Nexicom.

775-NEXI (6394) 12

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nexicom.net

Kawartha World Issues Centre [KWIC] Launches New Program

KWIC is excited to announce a new flagship program, the KWIC World Issues Café, to be launched January 29th, 2011. Details coming your way soon! For more information check out their website at www.kwic.info or call them at 748-1680.

Liz Lewis is on CBC’s Dragons’ Den!

On Wednesday, January 26th, at 8:00pm, CBC’s Dragons’ Den will be showcasing one of Peterborough’s own entrepreneurs. Liz Lewis appears before the Dragons to pitch her first Sexapalooza (produced by Black Kat Enterprises) consumer tradeshow in the U.S. which will be at the Philadelphia Expo Centre November 2011. Ms Lewis has been producing the highly successful Sexapalooza in Ottawa, Toronto and Hamilton for the past 3 years. For more info www. sexapalooza.ca

AMoore Consulting

Alicia Moore recently introduced AMoore Consulting, offering a host of business services including recruitment and employee selection, training, scheduling, WSIB, business planning, advertising, virtual reception, and web solutions. You can contact Alicia at 928-0816 or visit her website at www.amoore.ca

Does your business have some new and exciting news to share? If so, please submit your information (approximately 75 words) to info@peterboroughchamber.ca by the 1st of the preceeding month for inclusion in the next month’s issue (i.e. February’s newsletter, January 1st deadline). Please note that information will be printed at the General Manager’s discretion.

Trades Ansell Mechanical Ltd. Our licensed staff can service your specialized Commercial, Industrial Process Heating, Refrigeration, Air Conditioning, Ventilation, Sheet Metal, Plumbing and Back Flow Preventor Testing. Ansell Mechanical Ltd. offers 24 hours a day, 7 days a week service. http://www.peterboroughchamber.ca/Construction%2c-Industrial-and-Trade/Plumbing%2c-Heating-and-Air-Conditioning/AnsellMechanical-Limited

You Deserve An Anden Bathroom Offering quality renovations and fixtures for all your kitchen and bathroom renovations since 1991. Large showroom with knowledgeable staff to help choose the right products for your next home improvement. www.andenbathrooms.com/

Grainger Uniform Rental Locally owned and operated for all your garment rental needs.Walk on mats, shoptowels and garment sales,too. http://www.peterboroughchamber.ca/Retail/Trophies-and-Uniforms/Grainger-Uniform-Rental

newmembers

 please utilize their services whenever possible 

welcome to our new members who joined the Chamber from Oct. 18 – Dec. 8, 2010

Best Write Communications Marketing Consultants, Publicity Jane Davidson (705) 874-5416 Boston Pizza Peterborough North Restaurants & Catering Cory Luedtke & Justin Airhart (705) 742-6464 www.bostonpizza.com Global Point Energy Solar Energy Equipment Rob Hawthorne (705) 741-2300 www.globalpointenergy.ca

Maskens’ Mobile Studio Music Services Aaron Maskens (705) 740-7739 www.maskensmobilestudio.com

Roberts Construction & General Contracting Residential Construction Jeremy Roberts (705) 201-1464

Tacit Accounting & Tax Financial Consulting, Planning & Services Gillian Kunza & Michael Konopaski (705) 743-0266

Mike Cochrane and Son Roofing Roofing Mike Cochrane (705) 927-0785 www.mikecochraneroofing.com

Russell Moving and Junk Removal Transportation/Trucking & Freight Forwarding Clifford Russell (705) 775-0465 www.russellsjunkremoval.com

T-Zone Peterborough Beauty Salons, Fitness, Spas & Tanning Linda Michon (705) 775-5506

Moncrief Sales Retail - Other Nina Moncrief (705) 876-0691

Kawartha Gourmet Coffee Company Inc., Food & Beverage Store Rick Storey (705) 768-3261 www.ourmachinedemo.com

Ontario Commercial Realty Ltd. Real Estate Agents, Brokers & Appraisers Doug Lytle (705) 201-5007 www.ocre.ca

LKW Architect Architecture Lexi Kolt-Wagner (705) 775-3102

Peterborough Inn & Suites Hotel Accommodations Brij & Jasleen Sahni (705) 876-6665 www.peterboroughinn.com

thevoiceofbusiness

Chamberevents youngprofessionalsgroup breakfastclub  by Cathy Martin, Event Coordinator The fall was a fantastic season for the Chamber’s Young Professionals Group with lots of great speakers headlining their monthly networking events. As September was campaign time for the recent Municipal election, our YPG group had the opportunity to hear from both Mayoral candidates and ask their questions. October featured an informative presentation from Alex Mortlock and Cathy Mitchell of Peterborough Green-Up on `Greening Up Your Workspace”, and November featured a presentation on Joint Ventures. In December YPG merged with the Business After Hours to host the wonderfully successful Christmas Social event at the home of our YPG sponsor, The Venue! Thank you to our fantastic YPG committee volunteers for assisting to greet all of our Chamber members at this event.

 by Anne Arnold, CSP, Membership Services Manager YPG is extremely excited about our January 2011 event which will be hosted for the first time, in our new home, The Venue! Please join us on January 27th for our `New Year Social’ from 5-7 pm.

YPG CHAMBER

YOUNG

PROFESSIONALS

GROUP sponsored by:

1135 Lansdowne St. Peterborough (705) 748-9570

363 Kent St. Lindsay (705) 878-8908

November This month’s speaker was Jane Martin, Senior Home & Auto Insurance Agent for CAA. Jane gave us a brief overview of what CAA has to offer and reviewed ways with us that you can buy your insurance. She explained how insurance works and how premiums are calculated. Jane also explained what happens to your premium dollars and what your insurance contract actually pays for. She then went over some “did you know?” facts. The breakfast meetings are always being attended by our newest members each month to try networking in a smaller setting. If you are a new member and haven’t attended yet, please give our group a try. Our next breakfast meeting is booked for Tuesday, January 11th, 2011 at 7:30am at the Carousel Restaurant and our guest speaker will be Meaghan MacDonald of Habitat for Humanity. We hope to see you there!

newmember reception  by Sharla Trudell, GoSmallBiz and A Team Volunteer

Branded Merchandise & Apparel

Specializing in Promotional Silkscreening & Embroidery

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Our semi-annual New Member Reception and mini-trade show was held in the Chamber Boardroom on Tuesday, November 23rd. It was an extremely well attended event with 14 businesses new to the Chamber represented. The range of business was wide and had representation from the following areas: Financial and Human Resource Consulting, Education and Re-training, Insulation, Sewing, Electrical Supply, Asset Management, Mediation and Arbitration Services, and a Mobile Recording Studio. This is a great indication that the Peterborough business environment is alive and well! A special welcome message was given by Chamber Board member, Bob Doornenbal of the Peterborough Examiner, who spoke of the many opportunities membership gives. Our next New Member Reception will be held in April of 2011.

sponsored by:

businessafterhours



by Bob Behan (The Protectors Group), BAH Committee Chair

 by Cathy Martin, Event Coordinator

November

Chamber Christmas Social – The Venue

We would like to thank OLG Slots at Kawartha Downs for hosting the November BAH. Chamber members enjoyed the delicious food offerings, an interesting and informative view of the gaming business, and the experience of playing in a Slots Tournament just for fun. Laurie Crowe of The Quality Inn established herself as the champion of the Slots Tournament and left with a slightly heavier wallet and the smile of a winner.

Every year, in the month of December, the Chamber combines the regular BAH and YPG events into one fabulous Christmas Social event, and the December 7th Social was no exception! With record-breaking attendance, over 250 members excitedly entered the doors of the brand new `Venue’ for an evening filled with delicious food, wonderful entertainment and great networking!

OLG Slots at Kawartha Downs is the sponsor of our BAH event and their support allows the Chamber to provide these monthly business-building opportunities to members at no cost. OLG’s efforts as a welcoming host and terrific sponsor are sincerely appreciated!

The Venue, owned by Michael Skinner and managed by Christian Tanna, has recently opened on George Street and is Peterborough’s newest multifunctional event space. The Venue will host national touring artists in concert, corporate functions, seminars, weddings, conventions, Christmas parties, gala events and much more! Chamber guests entered through the stylish and comfortable Lobby Wine Bar which opens up to the massive Main Hall where members were able to sample wonderful hors d’oeuvres and goodies donated by many of our fantastic members! Members were entertained by the brilliant music of Jake Dudas and had an opportunity to win one of the generous door prizes donated by our members.

Thank you to the fantastic staff of The Venue who were so welcoming as they invited us into their new home. The event was truly memorable! The Chamber wishes to thank the following members for their delicious additions to the evening: BE Catering Best Western Otonabee Inn Bo Pizza Boston Pizza Peterborough South Captain George’s Fish & Family Restaurant david’s No Small Affair Ricky’s All Day Grill Rubidge Retirement Residence SKH Catering & Party Rentals Sticklings Specialty Bakery Ltd. Sweet and Spicy Gourmet & Catering The Venue

Adult Computer Programs Absolute Beginner Computer Program

This program addresses the most basic computer skills for individuals who have little computer experience.

Computer Fundamentals Program This program provides the fundamentals of MS Word, Excel, PowerPoint and Outlook.

Microsoft Office Specialist 2007 (MOS-2007) Program Microsoft Office Specialist 2007 designation can be earned in any of five Office 2007 Programs (Word, Excel, Access, PowerPoint, Outlook).

(705) 742-4152 113 Park St. S., Suite 102 www.scholarscanada.com

Saturday, February 5th, 2011 at the Peterborough Golf & Country Club

This year our grand prize trip for two, is a Trip to Hawaii sponsored by Cogeco

Cocktails at 6:00 pm Dinner at 7:30 pm Dancing to follow with music by “Jericho’s Wall” Sponsored by Kawartha Endodontics

Event Sponsor

Level A & The Staffing Connection Grand Prize Sponsor

Entertainment Sponsor

Cogeco

Kawartha Endodontics

thevoiceofbusiness

catering/meetings Kawartha Golf & Country Club For any further information please contact Kawartha Golf & Country Club has been serving the Greater Peterborough and the Kawartha Lakes area for over 75 years. Martin Piché: 705.743.3737 Our challenging 18 hole course, designed by renowned architect 777 Clonsilla Avenue, Peterborough ON Stanley Thompson, features impeccable course conditions, gm@kawarthagolf.ca mature trees and natural tranquility. The Club is a member owned, member oriented, semi-private facility. Families and friends gather at the Club to enjoy each Join One of the Best Rated Layouts in Ontario... Here, in the Heart of Peterborough other, golf, social activities and the amenities provided. The Club offers a multitude of membership options to suit your lifestyle as well as many socials events and networking opportunities. Nominated as one of the top 25 golf courses in Ontario, the course provides a constant variety by combining varying degrees of difficulty with breath taking views and all this right in the “heart of Peterborough”.

C A L L N OW F O R YO U R P E R S O N A L TO U R & S AV E !

kawarthagolf.ca • 705.743.3737

Kawartha Golf & Country Club is also a 4-Season Banquet and Catering Facility. We offer full-service catering, with menus customized to suit your taste and your special event. Our facility has breathtaking views and beautifully landscaped gardens which provide the perfect backdrop for your event. Whether you are planning a Wedding, Formal Party, Casual Party, or Cocktail Reception, Kawartha Golf & Country Club’s professional staff can handle all of the particulars to ensure that your event will be truly unique and memorable. We are known for consistent quality, service, and value, whether it is a lunch for 15, a meeting for 50 or a Wedding for 250. Allow us to work with you to create an affair that fits your budget and will exceed your expectations.

• Prime Location • Healthy Lifestyle • Multi-Membership Options • Corporate Memberships • Fantastic Junior Programs • Reciprocal Privileges at 4 Top Rated Courses • Great Networking • Couples “Social Golf” Days • Friday Nights “Golf & Dine” & Much Much More!

3 Hot Spots All in One Place!

Peterborough’s

251 George St. N., Peterborough

Riley’s

Olde Towne Pub Wing Night Daily Specials Fireplace Lounge Live Entertainment 7 Days a Week

(705) 750-0375

The Junction

Petrina’s

Entertainment Complex Nightclub Meetings and Banquets Wedding Receptions Jack and Jills Private Rooms

Taps & Billiards Rooftop Patio Corporate Events 20 Pool Tables Fully Licensed

(705) 743-0550

(705) 750-1445

Peterborough Golf & Country Club

Offering Members a Sense of Community Since 1897

“Memberships Available” Be sure to book your special event with us... • Weddings • Receptions • Corporate Events • Meeting Rooms • Functions from 10-200 Persons

1030 Armour Rd. www.ptbogolf.com

743•5010

NO TIES REQUIRED

s Flexible Meeting Space s Unique & Fun Team Building Activities s Choice Accommodations s Customize Service

705 654 3344 žwww.viamede.com

thevoiceofbusiness

We endeavour to be Peterborough and area’s number one choice for catering excellence and customer satisfaction. We’re excited to announce our new website...

www.cateringplus.org

705-876-6399

Your Ad Could be here! Contact Anne Arnold, CSP to book your space (705) 748-9771 ext 200

Policy Matters... continued from page 7 GPA EDC Update Over the years, the Chamber has been closely involved with the GPA EDC on various activities. The GPA EDC plays a crucial role in the development of Peterborough City and County. Laura Lauzon has kindly updated the Policy Committee on the GPA EDC’s successful implementations. Thank you Laura! Peterborough Partnership Council on Immigrant Integration (PPCII) Growth comes with diversity and the Chamber strongly believes in and adopts diversity. The Chamber is working with other organizations to support and to attract foreign trained professionals to Peterborough and sits on the advisory committee for PPCII. Municipal Elections Think Positive and Think out-of-the-box – the Chamber brought new ideas not only to the business community but also to the community in general. Municipal elections play an important role in the growth and development of the City and County. Hence, PETEWATERSPEC.AD:Quark ad template the Chamber initiated an awareness series

in the community, like a breakfast meeting between the mayoral candidates in October to get their views on economic development, infrastructure, growth, and strategy for the future. The Chamber also initiated the “Think About Voting” Campaign. This campaign was to convey the message that municipalities are multi-billion dollar industries and voters need to think about that when considering a candidate. Both activities went very well and good press coverage brought about a better awareness to the community on the selection of people who will run the city.

in the health care team would be beneficial to the community. The sub-committee will continue their work into the next year to submit the resolution by March 1st.

Health Resolution

Finally, words fail to express my appreciation and sincere gratitude to Stuart Harrison – the driving force for the Chamber. His tremendous energy, expertise, winning attitude and passion in all activities is an absolute phenomenon.

As part of the Strategic Plan, the Chamber supports resolutions that impact the community and has recently started the reinstatement of the health resolution policy - to include other professionals in the health care system team. Currently physicians are the focal point for all the health-related issues. The health resolution proposal is to include other professionals like Pharmacists, Chiropractors, Physiotherapists and Optometrists, so they can take necessary actions directly, like prescribing certain medicines which only doctors can prescribe 2:52 now. Involving other 6/19/09 PM Page 1 key members

I would like to convey my heartfelt thanks to all the Policy Committee members for their continuous dedication and enthusiasm on each of these issues. A special thank you to Lindsay Walker for capturing our endless discussions, and then shaping them into understandable minutes and actions.

It is my great pleasure to announce that the 2011 Chairperson is Jef Dueck, who has a versatile experience as 2010 Policy Committee Vice-Chair and 2010 Board Treasurer. My best wishes to Jef and the 2011 Policy Committee.

Always there...Always informed

w w w. p e t e r b o r o u g h e x a m i n e r. c o m

E XAMINER THE PETERBOROUGH

thevoiceofbusiness

marketing Thank you Peterborough... By Signarama, Peterborough Signarama is proud to be a part of the Peterborough Chamber of Commerce business community, and would like to thank all the Chamber staff for their hard work and dedication to the promotion of local businesses. Peterborough has a unique and diverse economy – products and services from many different sectors, including manufacturing, wholesale, retail, transportation, tourism, education and healthcare. At Signarama, we can offer signage solutions for any type of business you have – whether it’s a start up or a retrofit, we can fit your needs and budget. Further, we are fully equipped with 2 large service trucks to take care of your sign maintenance and service needs; Tim Horton’s, KRPRDSB and Costco are just a few of our customers who know the importance and value of well maintained signage! Our team of installers and technicians love a challenge and can offer you suggestions on how to keep your signage in good repair and working for you,

Event Digital Productions

Myke Parrington

Documentary Media Promotional Media Special Events Training Media

705-875-0111 event_digital@me.com

Output Format to: DVD or WEB ready

especially during your closed hours. Our sales staff is particularly knowledgeable in how to best promote your image to your customers, and are eager to help out at any time. Drop in to our showroom at 774 Rye St., and talk to any one of our team members– we are always happy to see our existing customers, and delighted to meet new ones!

• Inform your fellow chamber members with industry news that could help them in their day to day operations, and help promote yourself with up to 240 words • Reach over 1000 members of the Chamber, plus members of Sales & Ad, Women’s Business Network, Kawartha Manufacturers Association, Home Builders Association, plus major industrial and non-industrial employers • $150 / mo. with a 6 month commitment

Call Anne Arnold to book your spot, first come-first served. Grow your business.

Anne Arnold, CSP Membership Services Manager

10% OFF our Creative Services for all members. Contact us and see how we can grow your business. Brian Stephenson, Creative Director

t 705 930-5426 e brian@treehousestudio.ca

thevoiceofbusiness

Phone (705) 748-9771 x200 Fax (705) 743-2331 Toll Free (877) 640-4037 Email anne@peterboroughchamber.ca 175 George Street North Peterborough, Ontario, Canada K9J 3G6 www.peterboroughchamber.ca

benefacts by Brian Bulger

Couple Rates for Health and Dental Options: They’re smart and they save firms money A few years ago the Chambers of Commerce Group Insurance Plan introduced a third marital status to their benefit program. In addition to the Single and Family rates, which are the industry standard, they created a Couple rate for a number of their health and dental coverage options. The Couple rate is available to employees who require health and dental coverage for themselves and an adult partner, and also to employees who are single parents with any number of children. When you consider that Baby Boomers make up approximately 30% of the work force and many of them are now empty-nesters, the introduction of Couple rates is perfectly timed. I’m not sure if the number of single parent families

If the tooth fairy won’t pay your dental bills,

WE CAN!

HELP IS HERE, WITH AFFORDABLE GROUP COVERAGE DESIGNED SPECIFICALLY FOR SMALL TO MEDIUM SIZED BUSINESSES. See why over 20,000 business owners selected this plan!

Brian Bulger

(

1.877.277.0677 www.chambers.ca

p. 705.741.1400 f. 705.741.1225 e. bbulger@thelifeinsuranceguy.com w. thelifeinsuranceguy.com

)

is growing, but I find that their numbers are also significant today.

What is the most important thing you have learned in business?

Not only is this a more equitable way of providing benefits to insured firms, it is also current with the times and can save considerable money for firms and their employees. When I compare the premium costs between the two statuses within the Chambers’ Plan the Couple health rates are a little better than 23% less than the Family health rates. The Couple dental rates are even better at close to 30% less than Family rates. Family health and dental rates are priced for families with three or more members. So, if your firm has employees who require coverage for only themselves and their spouse, you’re paying more than your fair share for them to your group insurance provider. Take a moment right now and consider how many of your present employees would qualify for Couple rates. For each one of them your firm could save between $800 to $1,000 per year on average for their combined health and dental coverage. Creating a Couple status for health and dental rates is just one of many reasons why the Chambers of Commerce Group Insurance Plan is the largest insurer of group benefits for small businesses in Canada. Due to being well-received the number of health and dental options that offer Couple rates is being expanded upon over the next few months.

“Kaizen – The concept of never ending improvement. This is what my years in business have taught me”

Eileen Madder, Financial Advisor Manulife Securities