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Botswana Institute of Chartered Accountants Annual Report Integrating skills and best practice into the next generation for Botswana’s Transformation Year 2019
Finance and Administrative Report Continued Key Financial Highlights Total income (including subvention) increased to P27 843 038 (2018: P26 739 921) mainly due to the following: •
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Membership fees increased by 18% as a result of membership subscription fee increment of 5% and additional members. The Institute experienced a 1.6% growth in the membership numbers, from 4 634 to 4 708. Furthermore, the introduction of the 50% penalty for late renewals after the 31st December contributed to the increase as members renewed their membership. Seminars and CPD workshops income increased by 15% due to additional seminar sessions, a total of 43 paid up CPD events were carried out in comparison to 35 in the prior year Number of the BICA qualification students increased to 454 (2018: 404).
Expenses during the period under review increased by P2 626 161 from 2018 mainly as a result of the following;
b) Information Technology Strategy The IT Strategy that includes Implementation of Integrated Information Systems and increase in Online Services was approved by the Council during the year.
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Development of learning programmes for the BQA accreditation process in relation to CPD and BICA qualification, and the related increase in seminars. 19% increase in staff costs as a result of the recruitment of seven additional staff members. INFORMATION TECHNOLOGY
a) My BICA Portal The Institute’s MYBICA Portal registration continued to grow during the year and closed the year at 3 575 members (2018: 2 796). The increase was due to ongoing initiatives to increase awareness around the existence of the Portal.
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BICA Annual Report 2019
Human Resources During the year, seven vacancies were filled as listed below.
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Mr Oarabile Sedigeng Manager-Information Technology Mr Oduetse Boditse Human Resource Services Officer Mr Oaitse Dube Manager-Training, Examination, Exemption & Accreditation Ms Tshepo Boitumelo Technical Officer Ms Kelebogile Kagiso Membership Services Officer Ms Nonhlanhla Ledimo Assistant Public Relations and Marketing Officer Mr Khudu Khumo Information Technology Officer At the close of the year, BICA recognised and awarded long term service awards to Mr. Boemo Gaolathe for attaining 15 years, Ms. Veronica Mogapi 10 years and Ms. Verily Molatedi, Tumelo Tsheole, Merapelo Ramarula attained five years of continuous service with the Institute. Staff turnover remained low in 2019 with only two employees leaving the Institute.
Training and Development areas to capacitate the Institute In addition to on-job-training, the Institute continues to provide its staff members with training conducive to both professional and personal development. Staff members participated in various trainings to enhance their skills in line with the Institute’s mandate; the trainings included Investment in Excellence, Executive Assistant Seminar, Report Writing Skills, Speech Writing Skills and other CPD related programmes.
The implementation of Integrated Information Systems Project is expected to commence during the second quarter of 2020. This initiative will improve operational efficiency, customer service delivery and support to members.
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5.6.5
Public Relations And Marketing In 2019, we continued to invest in Public Relations and Marketing function to engage our stakeholders to ensure we are well positioned to meet their needs. The Institute reinforced its efforts to create awareness about BICA’s mandate and positioning the BICA qualification’s international portability in the local market. The Public Relations and Marketing function implemented the following marketing and communications activities informed by the Institute’s strategy for the period 2017-2021:
a) bica Bulletin As an Institute sharing organisational events with our members is our utmost priority hence the production of the biannual publication dubbed the bica bulletin. The first edition was released in July and the second in December 2019. The articles were consolidated with the assistance of members and stakeholders. The electronic version of the newsletter was shared with members through emails and was published on the website.
b) BICA Ethics Hotline As part of living its core values, the Institute embarked on a campaign to promote the BICA Ethics hotline whose purpose includes reporting individuals and firms offering accounting services without registering with BICA as per Section 30 of the Accountants Act of 2010. This hotline can also be used to report BICA members, employees and other stakeholders doing business with the Institute suspected of theft, bribery, fraud, dishonesty, harassment, intimidation and blackmail. The campaign commenced in February 2019 using integrated communication tools including email signatures, print and social media as well as the use of the Technical bulletin, bica Bulletin, the annual report and events. c) Customer Relatipnship Management (CRM) The Institute has increased efficiency of responding to stakeholder feedback through the implementation of the CRM system. The CRM system measures the frequency of enquiries received and the response turnaround time. The CRM report is produced and analysed on a monthly basis and remedial action taken, as appropriate. d) Digital Engagement For most of our members, digital media is becoming the norm. To connect with digitally savvy clients, we continued to use digital media during the year. The platforms include BICA website, Facebook, LinkedIn and Twitter. The members mainly engaged with us about our services. Regular updates were made in all the platforms to ensure the members are abreast of the emerging developments in the Institute and the industry. To make the digital platform more effective, the PR and IT departments continue to work closely in ensuring that our digital platforms are appealing to our members and user friendly.
BICA Annual Report 2019
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