A P U B L I C AT I O N O F P I E D M O N T M E D I C A L C E N T E R
January / February 2014
PiedmontPulse myPMC.com/pulse
|
803-329-1234
MAKING THE RO U N D S
|
222 S. Herlong Ave., Rock Hill, SC
TIME WELL SPENT: Our practice
managers want to help you make the most of your next trip to the doctor.
L
et’s be honest: nobody really looks forward to going to the doctor. Taking time off work can be a hassle, and an aversion to waiting rooms and hospital gowns can make you want to put off scheduling an appointment. To help make sure that your next visit goes as smoothly and painlessly as possible, we asked our practice managers to pass along some of their best patient tips:
Need to be seen immediately? If you’re seeking a same-day appointment, it’s best to call your doctor’s office within the first hours after opening. Once they have had time to process cancellations they received overnight, the person who answers your call will know what time slots have become available. Another option is to visit an urgent care or express care facility, where no appointment is required. You can even use InQuickER (PMCinquicker.com) to check-in online and avoid sitting in the waiting room for too long.
EMERGENCY ROOM or URGENT CARE
CHECK-IN
ONLINE
AND SKIP THE WAITING ROOM
If you’re taking time away from work or other obligations, your top priority may be getting through your visit as quickly and efficiently as possible. Our practice managers work hard to ensure that patients receive excellent care in a timely manner, but some patients end up having needs that require more of the Physician’s time and attention than they can anticipate. Unfortunately, this can cause delays for other appointments throughout the day. Though we do everything we can to stay on track while still providing our patients with exceptional care, please understand that days in a medical office are often unpredictable.
To increase your chances of being seen quickly, aim for taking one of the first couple of appointments in a day or the one right after lunch. You can also let the receptionist and your nurse know up front if you are on a tight schedule. The receptionist should have an idea of how the schedule looks for the day, and may be able to advise you about how long you can plan to be there. If you discover that your appointment is going to take longer than you have time for, consider rescheduling for another date.
We value our patients’ opinions, and would ask that if you have any comments, concerns or suggestions for a facility you’ve visited, please contact the practice manager of that office directly. All of our practice managers are committed to providing quality medical care while maintaining a high level of customer service and patient satisfaction. To find contact information for all of the practices in our PMC Physician Network, visit myPMCNetwork.com.
CEO CO RN E R
A message from Bill Masterton President and Chief Executive Officer
L
ooking back at 2013, it was a paramount year for us here at Piedmont Medical Center, with notable achievements in awardwinning medical services and community outreach. I’m excited about the momentum with which we’ve started the new year here at Piedmont and am very optimistic that 2014 will prove to be just as monumental.
to celebrating the opening of our new Emergency Department that is even bigger and better equipped to handle the needs of the growing community we have the pleasure of serving. We had a very successful year as we focused on meeting a tremendous need in this community by recruiting more primary care physicians to the area. We opened a new urgent care center on Sutton Road in Fort Mill, placed a fantastic husband-and-wife team of physicians Drs. Pratik and Saumya Mehta at Piedmont Family Practice at Baxter Village and continue to build our PMC Physician Network throughout our service area.
On December 3rd, we held our groundbreaking ceremony for the expansion of our Emergency Department, and were grateful for the presence and support of our state and local elected officials and community leaders, as well as many of our neighbors here in Rock Hill. Construction commenced that afternoon, and was well underway by the beginning of the new year. We look forward
PMC WELCOMES NEW LEADERSHIP TO OUR BOARD I am also proud to welcome several new members to the hospital’s Governing Board. The board helps to guide us in achieving our mission to deliver exceptional healthcare to every person we have the privilege to serve. New members include: Dr. Anthony DiGiorgio, President Emeritus of Winthrop University
The Honorable Doug Echols, Mayor, City of Rock Hill
Grier Sandifer, (L-R) Ted Matthews (PMC Governing Board), Dr. Shelton Sanford, Mayor Doug Echols, Representative Ralph Norman, CEO Bill Masterton, Dr. Chad Eller, Representative Gary Simrill and Senator Wes Hayes at Piedmont's Emergency Department Expansion Groundbreaking Ceremony.
Senior Vice President, Bank of York
The Honorable Gary Simrill, Member, SC House of Rep. District 46
I look forward to the fresh perspective they will bring to the Piedmont Medical Center Governing Board in 2014 and truly appreciate their service.
YOU WON’T BELIEVE WHAT’S IN YOUR OWN BACKYARD!
Nationally recognized healthcare.
4 2
Learn more:
HOSPITAL
PIEDMONT MEDICAL CENTER SAFETY SCORE
SM
The Hospital Safety Score issues A, B, C, D or F grades to all U.S. hospitals based on how safe they are for patients. During the Fall 2013 grading period, the publicly available data showed that this hospital had patient safety procedures in place that exceeded the standards of other medical institutions.
myPMC.com
Scan the QR code to download the Hospital Safety Score App and see the scores of other nearby hospitals. You can also see this hospital’s complete dataset at www.hospitalsafetyscore.org
| 803-329-1234
to
Understanding the new healthcare law may seem complicated at first – but our campaign is here to help. Click here for a guide through the law and how to get enrolled. It just takes three steps!
Learn 1
Compare 2
ENROLL! 3 www.pathtohealth.com
LIF ELI N E
Piedmont Medical Center EMS and Safe Kids York County partner to help prevent accidental injury.
W
e are proud to announce that in February, Piedmont Medical Center EMS will be nationally recognized for winning the 12th Annual Nicholas Rosecrans Award for demonstrating leadership, commitment, and innovation in preventing injuries through Safe Kids York County. Safe Kids is a local non-profit organization led by PMC EMS and made up entirely of community volunteers. In 2013, they held over 450 child safety seat checks, 200 events and helped to provide over 50 donated car seats to families in need or those who had unsafe seats. These are just a few of the achievements that they’ve accomplished in the last year, and we are thrilled that they are being nationally recognized for their efforts to help keep our children safe.
For more information about Safe Kids York County and their community impact, visit yorkcountysafekids.org.
EMPLO Y EE S P O T L I G H T
Honoring Piedmont Medical Center’s retired nurses and employees.
O
n Monday, December 16th, we honored two long-standing members of the Piedmont Medical Center family as they embark on their journey into retirement! Debbie Bartle worked in the Laboratory for more than 44 years, and Martha Padgett served over 45 years in the Surgery Center. Bill Masterton, our CEO, spoke at the celebration, expressing our deep appreciation for their dedicated years of service to our hospital. Both ladies entertained their family members, friends and PMC colleagues
with special memories from their time here over the years. They each remember the day when they helped with moving the hospital from the old location on Ebenezer Road at York General Hospital to our current campus on Herlong Avenue – almost 31 years ago!
Piedmont’s President and CEO Bill Masterton congratulates long-time hospital employees, Martha Padgett (left) and Debbie Bartle, on their retirement and thanks them for their dedication and service.
Martha surprised the group with an amazing collection of old newspapers, magazines and scrapbooks that she kept through the years! Thank you, ladies, for all you have done, and congratulations on your retirement! 3
Our Mission: To deliver exceptional healthcare to every person we have the privilege to serve.
PIE DM O N T P R I D E
C
ongratulations to our most recent Service Excellence Award Winners! Employees are nominated for these awards by patients and their families or fellow employees. Each month, one person is selected by their colleagues as the Employee of the Month. We also honor one outstanding Nurse with the DAISY Award each month. Quarterly awards are chosen for our Leader of the Quarter and Physician of the Quarter.
These employees set an excellent example of what it is to have Piedmont Pride and to truly put the well-being of their patients and peers before themselves. This group is no exception!
OUR HOSPITAL SERVICE EXCELLENCE AWARD WINNERS: NOV. EMPLOYEE OF THE MONTH
Dorothy Jones
Environmental Services
I N TH E N EW S
DEC. EMPLOYEE OF THE MONTH
NOV. DAISY AWARD RECIPIENT
Dessy Dumlao
Vickey Hearsey, RN
Women's Diagnostic Center
Labor & Delivery
LEADER OF THE QUARTER
Joel Dean
Director of Information Services
PHYSICIAN OF THE QUARTER
Brian Mika, MD
Board-Certified, Psychiatry
Stay connected with Piedmont Medical Center news and updates at myPMC.com/news.
REINDEER ROMP BOASTS RECORD PARTICIPATION
P
iedmont was proud to be the Presenting Sponsor of the 6th Annual Reindeer Romp 5K on December 7, 2013. Each year we partner with Girls on the Run Tri-County to host the race as a part of ChristmasVille, held in Old Town Rock Hill. This year’s event was met with some less-than-ideal weather, but that didn’t stop runners from coming out in droves to race! Our largest crowd ever of over 1,500 runners of all ages filled Main Street, Rock Hill, donning their reindeer antlers, all while their families and friends cheered them on. A big “thank you” to everyone who helps make this event possible year after year.
DON'T FORGET TO WEAR PINK TO THE GAME
Pink Out Night! Sponsored by Piedmont Medical Center
4
WINTHROP EAGLES WOMEN'S BASKETBALL Feb. 6 at 7 pm • Winthrop vs. Gardner-Webb Free admission with donation
I N TEN S I VE SH A RE...
From Patient to Advocate: Sheila Caldwell’s Journey to the Heart2Heart Foundation
W
hen Sheila Caldwell had a heart attack on May 30th, 2012, she was only 50 years old. Her family has a history of heart disease; her father had his first heart attack at the age of 42, and a heart transplant at 51. “My family joked that I was lucky to have made it to 50 before I had my first one,” she says. Sheila realized very quickly that there was a disparity for heart disease education in York County when she was unable to find a local organization that could help her raise awareness by sharing her story. Having lived in York County for 20 years, she felt very passionate about making resources available to help educate local women on how to prevent heart disease. Through her own cardiac rehabilitation, Sheila got to know Deb King, RN, Clinical Coordinator of Cardiac Rehabilitation at PMC, and together they formed the Heart2Heart Foundation. Though the all-volunteer foundation is only one year young, they have already established regular Lunch-and-Learn programs with physicians as guest speakers, and partnered with Piedmont to offer screenings at local businesses and health fairs. They have also been very active in promoting the monthly health risk assessments at the hospital and provide scholarships for those with limited resources. Heart2Heart has been busy with other special events to raise awareness – including coordinating its first-ever Old Town Zombie Crawl 5K race in Rock Hill this past October. Over 200 runners participated, many of them getting “zombie-fied” before the race in ghoulish make-up and tattered attire, making for one scarily fun event that raised awareness for the organization in a big way. Continuing that momentum, Heart2Heart has been invited to travel to Columbia in February, where Governor Nikki Haley will sign a special proclamation in honor of Heart Month and to help the Foundation bring attention to the heart health issue in our state.
For American Heart Month in February, Heart2Heart will be holding their second annual Heart Gala, “Celebrate With Heart.” The event is a semi-formal red dress/ red tie event that brings the community together to support their cause and raises money for the foundation. Last year’s event had approximately 100 attendees and was able to fund educational materials for community events in 2013 and provide 30 Heart Health Risk Assessment Screening scholarships to women at high-risk of developing heart disease. In 2014, Heart2Heart hopes to provide at least 10 of these scholarships per month, and add a special children's curriculum about heart health to their educational materials. This year’s Heart Gala will be held on February 15th at the City Club of Rock Hill from 6 pm to 10 pm. Early bird tickets are $50 each through February 1st. Attire is semi-formal.
For more information about the Heart Gala or the Heart2Heart Foundation, visit theheart2heartfoundation.org.
FREE MEDICAL ID CARD! Have your medical information available to doctors and emergency responders: • Emergency contacts • Current medications • Existing medical conditions & health history Call 803-329-1234, choose option 2 and ask for your FREE card. 5
VOL U N TEER A U X I L I A RY
Some of the most visible and valuable people at Piedmont are the volunteers.
MENDED HEARTS GROUP PROVIDES CARE AND SUPPORT TO RECOVERING CARDIAC PATIENTS
I
f you or a loved one has ever experienced a cardiac event, you know that the entire experience, including recovery and life after hospitalization can be overwhelming. You go home with plenty of instructions from your doctor, but there are still so many questions. How will I feel? Will recovery be difficult? How much will my life change? What should I expect? Will I ever get back to feeling normal? The dedicated volunteers of Mended Hearts work to help cardiac patients understand the answers to these questions. They offer support to patients and their families during the transition back to everyday life and recovery. Mended Hearts is a national non-profit organization with more than 300 local chapters and satellites across the country. Piedmont is proud to be a partner and the host site for Rock Hill’s chapter #289.
to place AEDs (automated external defibrillator) in various locations in the area. The group has also sponsored the development of other Mended Hearts chapters in the region.
Chapter #289 is currently 37 members strong and made up of a vibrant bunch who have a true compassion for others and a real spirit of service. Being a part of the organization not only allows the volunteers to help others, but it helps them personally as well. “It’s not just for the patients; it’s for you too, to help you get better,” says Don Cahill, Treasurer and Mended Hearts member for nine years. “It’s support. It’s rehab. We have speakers at meetings for education, and there is camaraderie between all of us that have been through similar situations. All of this helps you stay on the road to recovery.”
Joe Ogrinc is the incoming president of the Rock Hill chapter, taking the reins from outgoing president Don Moe. Joe became a member of Mended Hearts six years ago after he had a stent put in. He personally visits with patients several hours each week. “It’s about realizing how lucky I am to be alive, and remembering that every day is a gift,” he says, reflecting on his experience with the organization.
One of the local chapter’s initiatives is a unique peer-to-peer visiting program, where trained volunteers visit with patients in the Heart & Vascular Center. They provide moral and practical support, helping them understand what it will be like once they leave the hospital. In addition to these regular visits, Mended Hearts also holds regular support group meetings and educational opportunities to help cardiac patients continue their ongoing recovery and stay healthy. They make a conscious effort to impact the community by providing nursing scholarships and working
Piedmont Pulse Pulse 6
Volunteers from the local chapter of Mended Hearts work with recovering cardiac patients to answer questions, suggest resources and provide much-needed moral support.
For more information on how to get involved with Mended Hearts, contact Piedmont’s Cardiac Rehab department at 803-985-4657. Mended Hearts will host their annual golf tournament fundraiser on Saturday, April 26. For information or to register, contact Gerald Kemp at 803-684-9512 or visit mypmc.com/events for updates. For information on how to become a volunteer, contact 803-329-6828 or visit myPMC.com/volunteer.
Sign up to receive future Piedmont Pulse newsletters directly in your e-mail inbox! Visit myPMC.com/pulse.
WAL K W I TH A D O C
Take steps for a healthier lifestyle: January 11 • February 8 • March 8
W
e are thrilled to partner with “Walk with a Doc,” a non-profit organization that strives to help the community take steps to better their health. This program is held once a month at the Piedmont Medical Center Trail at Riverwalk. Walkers joining the featured physician have a great opportunity to ask questions about their health, and enjoy the camaraderie of others in the community! Join us for Walk with a Doc the second Saturday of the month at 8 a.m. First time registers will receive a free t-shirt and pedometer.
PA R K S , R E C R E AT I O N & T O U R I S M
WE LCO M E O U R N EW PH Y S I C I A N S
Registration is FREE. Call 803-329-1234 and choose option 2 or online at myPMC.com/events to register.
Now Open: Piedmont Express Care at Sutton Road
O
ur newest facility opened in December, offering the residents of Fort Mill and surrounding areas quick, high-quality medical care right off of I-77 at Exit 83. Whether you’re seeking a wellness exam, treatment for a minor injury or illness, or a vaccination, Piedmont Express Care at Angela Jenny, DO Meridith Womick, MD Sutton Road can fit urgent healthcare into your busy schedule – no appointment required. Meet our new physicians: Dr. Angela Jenny is a board-certified physician in family medicine. She graduated from Lake Erie College of Osteopathic Medicine and has experience in urgent care. Dr. Meredith Womick specializes in emergency medicine and graduated from The University of Toledo College of Medicine.
FOR WHEN IT’S URGENT – Open Everyday, 7am - 7pm PiedmontExpressCareSuttonRoad.com • 803-835-2088
515 River Crossing Drive Suite 180 • Fort Mill, SC Located at the corner of I-77 and Sutton Road
EXIT
83
InQuickER: The Smarter Way to ER and Urgent Care When you need immediate medical care, it’s never convenient; and often spending time in the waiting room is the worst part. Now, there’s a better way. We’re proud to be the first hospital in the region to offer an online check-in service for our ER and three Urgent Care Centers, so you can wait in the comfort of your own home. Checking in online is quick, convenient and you’ll be seen by a healthcare professional within 15 minutes of your scheduled time. To learn more, visit pmcinquicker.com. 7
January
CA LEN DA R O F E V E N T S EVENTS
HEALTHY HEART RISK ASSESSMENT
20 20 QUIT SMART! Smoking Cessation Counseling Scheduled one-on-one, $10 per one-hour session. Call 903-985-4651 to set up a time.
HEART MALL WALK & HEALTH FAIR
EXPECTANT PARENTS TOUR / FREE 22 22
1
5
Jan. 5, 18 • 1 pm 18 5 18
12
15 2 15
Feb. 20 • 7:30 am • $39.95 PMC Women’s Tower Resource Center
25 25
MENDED HEARTS ANNUAL DINNER
WALK WITH A DOC / FREE
6
Jan. 4, 18 • 8 am 18 4 18
Feb. 1, 15 • 8 am PMC Women’s Tower
Jan. 11 • 8 am 1 15 1 15 Feb. 8 • 8 am Piedmont Medical Center Trail at the Rock Hill INFANT CARE Outdoor Center (Located at the Riverwalk Development) Jan. 4, 18 • 2 pm 4 18 4 18 Feb. 1, 15 • 2 pm PARTNERS IN BUSINESS HEALTH & WELLNESS FAIR / FREE 1 15 1 15 PMC Women’s Tower Jan. 29 • 8 am - Noon 29 29 The Palmetto Room, Historic Rock Hill SIBLING BOOT CAMP Jan. 5 / Feb. 2 • 2 pm CELEBRATE WITH HEART 52 52 PMC Women’s Tower
8 11 8 11
HEALTH SYMPOSIUM
Feb. 1 • 8 am-Noon 1 1 Westminister Towers Wellness Extension in Rock Hill • $5
PVD SCREENING / FREE 5
5
Feb. 5 • 10 am-Noon PMC Women’s Tower
2ND ANNUAL HEART GALA
Feb. 15 • 6-10 pm • Semi-formal City Club of Rock Hill • $50 Heart2HeartFoundation.org • 803-524-5671
15 15
LUNCH-N-LEARN: DR. HARRY HICKLIN
Feb. 19 • Noon 19 19 City Club of Rock Hill • $20 Heart2HeartFoundation.org • 803-524-56714
GRANDPARENTS 101 52
52
Jan. 5 / Feb. 2 • 3 pm PMC Women’s Tower
INFANT MASSAGE CLASS 63
63
Jan. 6 / Feb. 3 • 6 pm PMC Women’s Tower
YOUNG PARENTS TO BE 63
63
Jan. 6 / Feb. 3 • 7 pm PMC Women’s Tower
TOTAL JOINT – HIP & KNEE 7
Jan. 7 • 2 pm & 23 • 4 pm 23 7 23
27 4 27
Feb. 4 • 2 pm & 27 • 4 pm PMC Women’s Tower, 3rd Floor 15
Registration is required for all events except for support groups. To register, please call 803-329-1234, and press 2 or visit myPMC.com/events Visit myPMC.com/pulse for a listing of all current events and more details.
Jan. 20 / Feb. 17 • 7 pm PMC Women’s Tower
FREE SUPPORT GROUPS BREASTFEEDING Support Group
Every Tuesday 10 am-11 am PMC Women’s Tower 2nd Floor Perinatal
2
CHILDBIRTH PREPARATION
Jan. 12 / Feb. 9 • 3 pm PMC Women’s Tower
BEYOND BREAST CANCER Support Group
CLASSES 4
9 12 9 12 17 20 17 20
SURGICAL WEIGHT LOSS PROGRAM GIRLS NIGHT OUT AT THE LIBRARY PRE-SURGERY SEMINAR / FREE Feb. 26 • 6:30 pm Jan. 9 / Feb. 13 • 12:30 pm 13 9 13 9 Piedmont General Surgery 26 26 York County Library • Free 9
INFANT CPR
BREASTFEEDING CLASS
Feb. 22 • 8-10 am Rock Hill Galleria • Free
Feb. 1, 2, 15 • 1 pm Feb. 25 • 6:30 pm • 803-831-8291 PMC Women’s Tower 25 25 City Club of Rock Hill $15 for members & $25 non-members
Associates, Rock Hill Jan. 9, 28 / Feb. 13 28 13 6 pm • Women’s Tower 913 28 Feb. 25 • 6 pm PMC Women’s Tower
February
Jan. 2, 16 • 5:30 pm
16 2 16 Feb. 6, 20 • 5:30 pm PMC Women’s
20 6 20 Diagnostic Center DIABETES Support Group 26
26
Jan. 2 / Feb. 6 • 6 pm PMC Women’s Tower
SURGICAL WEIGHT LOSS Support Group 74
74
Jan. 7 / Feb. 4 • 6 pm PMC Women’s Tower
US TOO - PROSTATE CANCER Support Group
74
74
Jan. 7 / Feb. 4 • 7 pm PMC Doctor’s Dining Room
SPINAL CORD INJURY Support Group 11 14 11 14
Jan. 14 / Feb. 11 • 5:30 pm PMC Women’s Tower
MENTAL HEALTH Support Group 19 15 19 15
Jan. 15 / Feb. 19 • 7 pm PMC Women’s Tower
EMPTY ARMS Support Group 17 20 17 20
Jan. 20 / Feb. 17 • 7 pm PMC Women’s Tower, Conf. D
MENDED HEARTS Congestive Heart Failure Jan. 28 • 6:30 pm
28 28 PMC Heart Center, 2nd Floor SCLERODERMA Support Group 15
Feb. 15 • 1 pm PMC Doctor’s Dining Room