INTUITIVE MACHINERY MAINTENANCE
WITH HASTINGS DEERING HASTINGS DEERING’S HDADVANTAGE IS HELPING CUSTOMERS ANALYSE THE PERFORMANCE AND HEALTH OF THEIR CAT MACHINERY. ROADS & INFRASTRUCTURE LEARNS MORE FROM CORBET’S GROUP’S EXPERIENCE.
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f one were to view Hastings Deering’s values, words such as ‘care, communication and commitment’ are emphasised again, and again. As part of its commitment to support customers, long after a sale has been made, the Caterpillar machinery supplier now has 14 workshops across Queensland and the Northern Territory. For the Hastings Deering service team, technology plays a role in delivering their support to customers, through the HDAdvantage service and maintenance program. HDAdvantage is a management tool, enabling customers to monitor data, which gives an insight into the overall
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ROADS MAY 2022
health and productivity of their Cat construction machinery. As Ross Meyer, Hastings Deering’s Manager of Business Solutions explains, the HDAdvantage tool offers the “next step” in machine maintenance. “HDAdvantage is a complimentary service program which combines Hastings Deering’s service capabilities with the Cat technology,” he says. HDAdvantage provides access to machine data, such as working hours, daily fuel burn, service history and machine location. It can be accessed via both the Cat platforms –the Cat App and My.Cat. Com – and the Hastings Deering online portal, allowing operators to receive
notifications for service reminders and critical machine faults. In addition, customers will receive crucial alerts and preventive maintenance notifications recommending what needs to be done and, most importantly, putting them in contact with the Hastings Deering Service Support team to provide immediate solutions. It’s designed to reduce chances of unplanned downtime and helps to maintain the heath of the construction machine for customers. CORBET’S GROUP’S EXPERIENCE Lee Wodetzki, Operations Manager of Corbet’s Group, has benefitted from the HDAdvantage. He says the program has
