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Industry leader: Beti Ristevska TRAILER MAGAZINE SPEAKS WITH BETI RISTEVKSA, SENIOR CUSTOMER SERVICE ADVISOR AT SCANIA’S PRESTONS FACILITY IN SYDNEY, TO LEARN MORE ABOUT HER JOURNEY IN THE ROAD TRANSPORT INDUSTRY. BETI JOINED SCANIA WITH NO ROAD TRANSPORT HISTORY BUT IS RISING THROUGH THE RANKS WITHIN THE BUSIEST SCANIA DEALERSHIP IN THE COUNTRY. Q:What first drew you to the commercial road transport industry? A: I was working for an industrial storage and automations company for around 13 years and decided I wanted a new challenge and to work for a larger company with more opportunities to advance. I knew a bit about Scania, and I am married to a truck driver. Scania was good about upskilling me for a Customer Service Advisor role, and supporting me on my journey. On my second day they flew me to Melbourne for training. Q: What does a standard day for you look like? A: Firstly, no two days are the same, which is great. In my new role I am responsible for five other staff, three females and two males. We talk with customers everyday regarding their servicing and repair needs. Good communication is the key – often and early – especially if we’re going to need more time to complete a job. Q: What has been a highlight of your
Beti Ristevska.
career so far? A: One of the highlights was winning two
advancement is merit based. Until last year,
their Scania trucks to remain in business, so
Scania Credit Awards in 2019, one for Integrity
we had a female CFO, and there are very
we play an important role which does bring
and one for Team Spirit. It felt so good to
senior women in the business, so I don’t
a good degree of job satisfaction.
be recognised for the efforts I put in, after
see gender as a barrier to success here. We
just two years at Scania. Also, the promotion
have women truck drivers as customers and
Q: What do you think could be improved?
to my current role was a pleasant surprise.
women working in parts, customer service,
A: Scania is a good role model for the
I was happy that the work I had done at
finance and many other jobs.
industry with a very open hiring policy, and a commitment to training and upskilling the
Scania for three years had been recognised Q: What is the best thing about the
people it employs. There are no barriers to
transport industry?
success if you are motivated and driven and
A: In our roles we’re helping to get our
we can see this throughout Scania Australia.
Q: What do female-driven events in
customers back on the road as soon as
We need to tell the story to everyone that
commercial road transport mean to you?
gender does not limit potential because there
A: Within Scania there is a growing number
possible so they can deliver the goods that we all need to live our lives. Many small
of women in all manner of jobs and
family owned concerns depend entirely on
transport industry for everyone.
and rewarded, and I feel that I am on a good career path.
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Trailer Magazine OCTOBER 21
are many stimulating and satisfying jobs in the
