ECO SPA
Winner of the 2021 ABIA Australian Salon/ Spa of the year 5 treatment rooms or more.
According to Hannah, all team members are carefully and thoughtfully picked and are all conscious, knowledgeable and inspired individuals. “They put their all into our extensive training, their heart into treating their guests and working as a team to deliver a high level of quality each and every day. They are so proud of our team’s ABIA achievements and have been on such a high since the awards announcements. We have noticed an extra spring in everyone’s steps!” Receiving some beautiful congratulatory messages, phone calls, emails and flowers from clients and suppliers has been very special for the team. “The last couple of years has seen my role transition from working in spa, to working remotely from home since having our baby girl mid 2019.,” explains Hannah. “My time consists of finding a balance between business and mum life-my - two favourite things!”
“To be crowned winners for 3 huge ABIA awards including overall Best Salon/Spa of Australia was absolutely mind blowing,” says Hannah Loreto. “We made a promise to ourselves back in the very beginning to finish every day better than the last. To put one foot in front of the other and keep moving forward. We set goals and followed our dreams and to be here now at the top as multi ABIA award winners is just so surreal. I have no words to truly describe what this achievement means to myself and our team. We are all on cloud 9 (and will be for quite some time I think!)” The Eco team got glammed up in glitzy dresses and gowns and gathered together at Sebel Mandurah where they live streamed the Awards Ceremony on a huge projector screen. “We celebrated well into the night with some ‘eco’ inspired cocktails called ‘The Eco Serum’, ‘The beloved Orange Chair’ and ‘The Sneaky Shortbread’!” “The memories of our ABIA Party and hearing the announcements together as a team is a moment that will be etched in my heart for the rest of my life.” Many things have changed over the last 8 years at Eco Spa. From one little nail table and treatment room to a 17-service area Wellness Spa and everything in between. One thing, however, has always remained the same since the beginning – Eco Spa have always given 110% into everything they do and they have never taken their foot off the pedal.
The last few years haven’t always been easy, especially during the Covid19 forced temporary closures. “We made the most of the situation utilising our time away from services as wisely as we could by improving our space, re-painting, renovating, training, updating our skills and added to our service menu with new treatments and packages. We also launched our ‘Eco Spa Home Facial Journey Boxes’, including everything needed for our guests to perform a Deluxe Cosmeceutical Facial Treatment at home, including signature Eco Spa Relaxation Rituals and a full instructions card to master their self-care spa experience at home! We provided free home contactless delivery by our team and managed to cover some rent expenses and bills during this time.” Learning to adapt, pivot and respond during stressful business situations Hannah believes is key to the longevity of any business in this day and age. “The last couple of years has also seen a huge increase of demand in the wellness industry as more and more people prioritise their health and well-being. We were prepared for this boom from previous years of forward planning and systemising that has seen our best successes to date.” Holding strong importance on synchronised and consistent procedures to maintain the longevity of the spa, is the basis on which every decision is made at this award-winning spa, holding Eco in good stead for the long term goal which is to take the brand to a national scale and deliver their promise to clients - Changing the world one spa treatment at a time.
“Winning the 2021 ABIA’s is a huge pat on the back for our team and is confirmation that we are on the right path,” says Hannah. Beauty Biz Year 14 Issue 6
29
