PSi July 2014

July 2014 – £4.00

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Professional Security Installer

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Contents p3_000_PSI_sep11 25/06/2014 18:54 Page 2

July 2014 – £4.00

July 2014 www.psimagazine.co.uk

www.psimagazine.co.uk

Professional Security Installer

5 Editorial Canon’s recent acquisition of Milestone has thrown the VMS market a curve ball as the famously ‘open’ platform developer is taken over by the camera company.

6 Industry news News and events from the security and fire industries

11 Appointments We meet some of this month’s movers and shakers

13 The PSi Interview This month we speak to Joon Jun of IDIS about how the company has developed since it first came to our attention a year ago

17 Editor’s Choice The pick of the latest security products available on the market with QR codes for easy access

20 Product test This month our independent testers put Contralube through its paces

23 IFSEC 2014 - Hot in the city London ExCeL was the venue for IFSEC and Firex this year. So how did the new site perform and what was the buzz going around the event? Here we reveal all

32 The integrated world Integration is the current trend in the security market, but what does it mean for you and your customers?

Special protection Not all security technology is battle-hardened and ready for anything so be sure to check out our overview of some of the latest vandal-resistant equipment this month.

37 The Premier Awards countdown This month, Brockett Hall will be the venue for the PSI Premier Awards 2014. Join us for a day to remember

39 Make your contracts work for you

CONTACTS

The secrets for winning and managing contracts

PSi QR Codes For ease of access, some of the items in PSi carry QR codes. Simply scan with your phone to visit relevant websites.

42 A tender subject How to use an unsuccessful tender to your advantage

51 Managing the IP move The move to IP should be a marathon, not a sprint

55 Standards talk With Adrian Mealing, Chairman BSIA Security Equipment Manufacturers Section

56 Supporting installers Matthew Phelps looks at the importance of technical support from your suppliers

58 Off the wall CCTV footage of the unexpected and unexplainable!

59 The PSi Directory Your guide to vendors and service providers

www.psimagazine.co.uk Cover pic: Dreamstime

EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: andy.clutton@psimagazine.co.uk DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8310 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@proactivpubs.co.uk DISPLAY ADVERTISING Paul Amura Tel: 020 8295 8307 Fax: 01322 292295 E-mail: paul.amura@proactivpubs.co.uk

Security-based editorial contributions to PSI are welcomed, and the Editor reserves the right to alter or abridge text prior to publication. The views expressed in PSI are not necessarily those of the publishers.

Editorial and Advertisement Office PRO-ACTIV PUBLICATIONS LTD PO BOX 332 DARTFORD DA1 9FF © Pro-Activ Publications Ltd 2014

ADMINISTRATION Tracey Beale Tel: 020 8295 8306 Fax: 01322 292295 E-mail: tracey.beale@proactivpubs.co.uk

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher.

MANAGING DIRECTOR Mark Quittenton

ISSN: 1360-6476

CHAIRMAN Larry O’Leary

PSI is currently available for an annual subscription rate of £48.00 (UK only)

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EDIT leader jul14_000_PSI_jul14 25/06/2014 17:27 Page 1

Wireless security for how you live your life We believe that security should adapt to meet life’s needs, not the other way around.

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Ideal for homes and small businesses, the Premier Elite 12-W LIVE features 8 Ricochet enabled wireless zones, with another 4 zones for wired devices. The on-board LCD keypad ensures a superior user experience, and provides access to a new Ricochet learn function for easier programming and faster installations.

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EDIT leader jul14_000_PSI_jul14 25/06/2014 17:28 Page 2

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New Ricochet® enabled wireless peripherals: Premier Elite OH-W Wireless Optical & Heat Fire Detector

EDITORIAL

The VMS shake-up There were many subjects up for discussion at IFSEC this year (see our review later in this edition) however one stood out as the topic of choice obody saw it coming, but just before the IFSEC rollercoaster began in mid-June, Canon announced that it had signed an agreement to acquire Denmark-based Milestone Systems A/S, the provider of video management software (VMS), via its subsidiary Canon Europa N.V. The official statement said that the agreement would: “...create a formidable player in the fast growing network video surveillance market by combining the strengths of Canon’s innovative imaging technology with Milestone’s best in class video management software expertise.”

Canon apparently has a clear ambition to drive future growth through diversification and has identified network video surveillance as a strategic new business area. It is hoped that bringing Milestone into the Canon Group will significantly enhance Canon’s software capabilities in this sector.

Rokus van Iperen, President & CEO, Canon Europe, Middle East and Africa, explains: “We are making an important strategic investment to realise our objective to expand in this market.”

Which is entirely acceptable. If you want to grow your company there are three routes: diversify, acquire or partner. In this instance Canon has decided to go for option two and acquire a company that widens their capability, presence in the market and database of customers in one swoop. And this is one massive statement of intent from a company that only exhibited at IFSEC for the first time a few years ago with a handful of cameras. Clearly Canon sees the security market as one it can compete in and with one of the largest VMS providers under its wing, the company has instantly improved its standing in the market.

The reason why the acquisition was such a topic for debate at the trade show was that the strength of Milestone has been built on the fact that it is a vendor agnostic company with an open platform – that is why its systems are so popular. Industry cynics and the other VMS suppliers are now questioning the direction in which the company could be steered.

Genetec President & CEO Pierre Racz told PSI: “It will be very interesting to see how other camera manufacturers and end-users react to this and how this will impact the future of Milestone's product development path, specifically in relation to their open platform message.”

Clearly the intent is for Milestone to remain independent as Lars Thinggaard, President & CEO, Milestone Systems said: “Canon respects how we built our business with our partners and supports our strategy of providing open platform solutions and therefore the need to remain a standalone company within the Canon Group. We feel this step is right for taking both our business and support for suppliers and partners to a new level.”

But in order for Canon’s CCTV camera arm to grow doesn’t it need to take some kind of premier status with new Milestone customers and will the VMS supplier have to start recommending Canon cameras? Only time will tell (we will endeavour to look more in depth at this story over the coming months) but Canon has now taken a big step up in the security market with this acquisition and has shaken up the VMS sector to boot.

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Andy Clutton EDITOR 5

EDIT news jul14_PSI_jul14 25/06/2014 15:18 Page 2

INDUSTRY NEWS

INDUSTRY NEWS In brief Optex has announced its new EMEA headquarters based in Maidenhead – part of the company’s strategy to capture and support customer demands from the growing security market across Europe, Middle East and Africa.

Pro-Vision Distribution has signed an agreement to supply and support the Wavestore range of IP network based video surveillance solutions.

6

Top two VMS names remained unchanged in 2013 Recent Canon acquisition Milestone Systems and Genetec remained the two largest suppliers of video management software (VMS) in 2013 in a market worth more 900 million dollars, according to recently published estimates from IHS through its Video Surveillance Intelligence Service.

The global VMS market is forecast to grow to over $3 billion in 2018 with all four major world regions analysed (EMEA, Americas, China, and Asia) exhibiting strong double-digit expansion. The Chinese market is forecast to grow fastest.

“Milestone Systems and Genetec have been the largest suppliers of VMS for the past five years. However, there have been big changes in the rankings of other top ten suppliers,” said Jon Cropley, principal analyst for video surveillance at IHS. “Hikvision and Avigilon are just two companies that gained share”.

Despite this, the overall VMS market remains fragmented with no single supplier possessing share greater than 10 percent.

Milestone Systems had the largest share of the global market in 2013 (it shared the top spot with Genetec the year before). Milestone also retained the largest market share in EMEA while Genetec retained the largest market share in the Americas.

The VMS space will remain highly competitive within the next five years and many big changes in the top ten market share ranking can be expected.

Market share estimates are based on supplier revenues from the sales of VMS software and licenses during the 2013 calendar year; shares are not calculated from software shipments or installations.

Andy Fyvie of BT Redcare Fire and Security with Geoff Tate of the SSAIB

Installers voice trends at inaugural Forum The SSAIB recently held its inaugural Installer Forum in association with BT Redcare and IFSEC International. Taking place at the BT Tower, the event presented a forum for installers and engineers within the security industry to voice their opinions on the trends and challenges that they face.

Geoff Tate, Chief Executive of the SSAIB took the opportunity to present an overview of the latest standards, acknowledging the volume of standards installers need to comply with and how these are set to be stabilised.

Topics of particular interest to attendees included the challenge installers face to keep competitive pricing against larger organisations, as Wade Lindo, Managing Director of Jigsaw Security Solutions details. Security consultant Rick Mounfield, Operations Director of Blackstone Consultancy stressed that attending industry events is crucial to keeping up to speed on developments within the industry due to the speed technology is progressing, regarding it as professional development.

Discussing trends around IP and the possibilities for full system integration, remains a talking point within the industry.

Identifying the right scenario for this to be implemented can range on the domestic use of commercial properties, as well as the client specification, as Steve Slade, Sales Director of Essential Group stated.

BT Redcare’s Neil Richards, Head of Sales identified the need for companies to specialise in a broad range of products to enable installers to implement them into differing situations, following feedback directly from the industry.

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EDIT news jul14_PSI_jul14 25/06/2014 17:30 Page 5

Summer sees security risks raised

Warmer weather and longer daylight hours are potentially triggers for increased property crime, according to Farsight Security Services with statistics from its remote monitoring station show that 23% more audio warnings were issued in June 2013, compared to December 2013.

Car forecourts – open sites traditionally at high risk of crime – were the most targeted. Across all car forecourts monitored by Farsight, an average of 263 audio warnings were issued every 24 hours in June 2013. That figure drops by a third in December 2013.

Educational premises saw 411 audio warnings issued in June 2013, compared to well under half that number, 191, issued in December of the same year. The number of audio warnings issued at leisure sites, including football stadiums, parks and golf courses, was a quarter higher in June 2013.

Malcolm O’Shea-Barnes, senior operations manager at Farsight, says: “These statistics highlight that sites really are targeted more frequently during the summer months. Security is often compromised with open windows being forgotten about or empty premises being left unmonitored as people head off on their summer holidays. Even intruders don’t like the cold weather, so the summer seemingly provides them with plenty of opportune moments. With the longest day of the year approaching, it’s essential that site owners ensure their security is optimised. Each of the audio warnings issued may well have prevented thousands of pounds worth of damage being caused.”

London lock showroom opens

Abloy UK has opened its new London showroom located at the Building Centre on Store Street. The launch of the showroom, which features products such as electric locks, CLIQ Remote and compliant access controlled door solutions, coincides with Abloy’s 50th anniversary.

Visitors are able to get hands-on experience with interactive demo points to try the door locking solutions. Industry professionals can also get information about courses run by the Abloy Academy and RIBA-approved CPD points, with literature available to take away.

Some of the electric locking solutions presented at the showroom include Abloy’s EL560, EL520 and EL590 locks. Abloy also puts forward its case for specifiers to select electric locks over door magnets for use on fire doors and emergency escape points, as they are a more compliant solution.

At the launch event, Andy Clutton, Editor of PSI and Risk UK magazines said of the showroom: “The facility is in a really good venue in London. It’s a great idea to have it here and it should attract people. Architects, installers and end-users will benefit from seeing the Abloy London showroom.”

Jon Burke, Marketing Manager for Abloy UK, said: “As this is Abloy UK’s 50th anniversary, the opening of our new London showroom stand signifies another milestone in the progression of the brand. It can be difficult to demonstrate just how effective our solutions really are when visiting clients in their office and this new facility allows visitors to truly appreciate the benefits of the range in delivering secure and compliant electric locking.”

THE BOTTOM LINE I N A S S O C I AT I O N W I T H C S L D U A L C O M

The interview that gets the facts from the top This month Simon Banks talks to Damian Parker, Regional Operations Manager for Protec Fire Detection PLC, the largest privately owned Fire Detection & Security Company in the UK. Many fires start in unoccupied buildings, why are only 5% of fire systems remotely monitored?

The majority of clients are unaware of business continuity risks and view their fire alarm system as a Health and Safety tool. A large cross section of small commercial and retail businesses would not be able to continue trading after a significant fire. Minimising the risk with low cost monitoring has created a substantial increase in new connections. Little expense for peace of mind!

There is currently tougher legislation for security than fire, do you see this changing?

Obviously life safety should be treated with higher regard than property protection. Approved third party audit schemes such as the NSI fire scheme help by ensuring understanding and compliance at all stages of the project.

Enforcement of the fire regulatory reform order is key and fire alarm companies can also help by ensuring that clients receive a fully certificated fire alarm system with the correct level of building protection. Fire systems have improved significantly over the years, but correct design and implementation will always be of paramount importance.

Nearly 50 years of business is quite an achievement. What specific areas do you attribute to the success of Protec Fire and Security?

Customer communication and support, efficiently controlled company expansion and in-house product innovation and development have been crucial. These elements have been complemented by continuity of directors and loyal staff. We have also diversified into Security and Public Address systems. We are genuinely interested in learning new technologies and can only grow by continuing to deliver a good service for our loyal and supportive customer base.

As an advocate of Apprenticeships in the fire and security industry, what are the main benefits?

I joined Protec as an installation engineer at 21 years old and I believe it is essential to combine both the practical and theoretical elements to provide balanced learning for the apprentice. We have recently put 16 employees through a 2 year City & Guilds Fire and Security course at Burnley College. The group was a mixture of younger trainee staff and mature learners who had been with the business for many years and wanted to expand their knowledge.

The process is already underway to place this year's new starters. It is important to give the apprentice a medium and long term career path to keep that knowledge base within the company and to build on their personal successes and development.

In your role as Regional Technical Chairman for NSI, how important is it for NSI Installers to engage with regional meetings and share common interests?

I think it is essential for NSI member companies to attend the regional meetings. So much can be learned especially concerning your routine audit inspections. Industry and ACPO standards updates are explained and presented in a relaxed manner allowing questions to be raised and any concerns debated. Receiving technical bulletins from NSI for distribution throughout your team is useful but the meetings offer the very earliest warning of any potential threats.

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EDIT interview psi jul14_PSI_jul14 26/06/2014 11:12 Page 1

INTERVIEW

IFSEC 2013 was the first time that the UK security industry first really heard about IDIS. Today the company has evolved, as revealed

by Joon Jun in an exclusive interview with PSI oon Jun is the Executive Vice President, Head of Global Business Division at IDIS. He has a background in electronics and joined the company almost a year after the unveiling of the company at IFSEC last year. PSI caught up with him at IFSEC 2014 where the strapline ‘One Solution. One Company.’ was the major thrust of the IDIS message.

J

How have the last twelve months been for IDIS and how are you settling in?

I have been working for IDIS for four months and in that time I have been learning about the industry and the directions in which we should go as a company. For the last fifteen years our business was as an OEM provider supplying many of the world’s most popular brands with hardware and software.

It was at IFSEC 2013 that we started business with our own branded products with the launch of DirectIP which has performed really well in the UK since then. However we realised that being an OEM supplier compared to being a branded product supplier are quite different roles so we needed to change our company structure to be in the branded market, which is a process we have now begun with the development of a new strategy for IFSEC 2014.

Last year we launched the DirectIP product which made installing IP surveillance easy for those who were unfamiliar with networked technology. It is true plug-and-play nature meant that no prior IP experience is required in order to set up the system. This year we are talking about ourselves as a total solutions provider, announcing additional products such as monitors and recording systems and also integration with partners in other areas, so there is a big difference in the direction we are moving on from last year. We do not want to be known simply as a hardware provider.

What has been your impression of the UK surveillance market and how the move to IP has progressed?

One thing that I have quickly come to realise is

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ONE YEAR ON... that the UK is very much a pioneer of CCTV and has an established history in regard to surveillance. Therefore it is the number one market in Europe in terms of demand so it is very important for us. It was because of the size of the UK market that we decided to put our first subsidiary here (in Brentford).

There is a legacy of analogue cameras in the UK and so there are some concerns with the migration process. We knew that what the UK camera installers really wanted was help in the move from analogue to IP, which is why the launch in 2013 captured the attention of so many people because we showed the first real plug and play system. This then made people realise that the total cost of ownership was reduced and the overheads incurred in the installation of systems and maintenance were also lowered due to this simplified method of fitting IP. Of course not everyone wants to move into IP in the same way and we have had to react to this. Some installations benefit from retaining the existing cabling and legacy technology so using encoders rather than putting in complete new systems has given these applications another approach to going IP. In the UK there has been much made of the need to educate installers on IP. Do you think that simplifying installations addresses this in the long term or is it all about getting people onto the network?

Having technology that simplifies the process of installing IP surveillance means that you don’t need to go on any in-depth training courses beforehand. We believe that people should not have to learn about something when they can just do it instead!

When do you think IP will completely dominate in the UK and what will finally drive the change? Will analogue ever be phased out?

While everyone agrees that the market will change to IP and that this will happen very soon, I do not think that analogue will ever totally disappear. There will always be some market areas that stick with analogue because, for them, it is cost-effective. The majority of the market will certainly move to IP, in terms of how

This month PSI talks to Joon Jun of IDIS

“We knew that what the UK camera installers really wanted was help in the move from analogue to IP, which is why the launch in 2013 captured the attention of so many people” 13

EDIT interview psi jul14_PSI_jul14 26/06/2014 11:12 Page 2

INTERVIEW

foothold in the television market, especially as the major manufacturers are pushing consumers in this direction.

The CCTV market moves slower than the domestic market but it does follow the same trend. I think this kind of megatrend cannot be slowed down, so while some companies are early adopters of UHD CCTV at the moment, and it may appear to some that they are pushing the technology too early, it will not be long before there are many more operating in this market.

For a manufacturer you do not want to be playing ‘catch-up’ in terms of technology so this is typical of the kind of area that we need to watch carefully and make sure that we are able to go in that direction if that is what our customers tell us they want.

It was at IFSEC 2013 that IDIS started business with its own branded products with the launch of DirectIP

quickly this will be it is difficult to predict.

Although as most of the CCTV system R&D these days is in IP technology I think this shows that there will be a slowing down of new analogue cameras on the market indicating that the change will happen quickly.

If you think in terms of the switch from video tape recorder to DVD recorder and now streaming services, this transition has been very quick – the market has developed in a relatively short period of time and the newer technology is often more cost effective. I think a similar scenario will unfold in the security market.

Technology-driven markets do change very quickly and security technology follows the patterns of the domestic consumer sector especially as the move to 1080p televisions, home networks etc are familiarising installers with the technology and how simple it is to use.

Just because something looks complicated or has lots of features it does not mean that it has to be difficult to install and use.

What do you believe are the essential technology changes that we will see for surveillance in the future?

As we already discussed there is a long legacy of analogue technology in the UK and people are very familiar with it, therefore anything new that comes along is instinctively going to be considered more difficult to install. Connecting people with IP technology and showing them how easy it is the main concern for us.

Technology-wise, the improvement of image quality is a trend that has continued since the days of the first camera. UHD technology today is a very small part of the business, but in three years this could be the normal image quality for surveillance.

I think that high quality products are essential for the future. Poor quality technology will not last the course and it is only the better quality systems in terms of build, image, features etc that will thrive in the market in the future.

Is there a risk of the technology moving too fast for installers and their customers to catch up?

Full HD is now common in the consumer market and while UHD has not had much attention just yet, by this time next year 4K could have a

What is the biggest single issue for the global CCTV community right now?

I believe there are two major issues. Firstly there are too many players in the CCTV industry all with their own technologies and this confuses the market. The second issue is that of costeffectiveness, which is actually linked to the first problem with the confusion of having so many sources for hardware and software and various ways to integrate them.

“UHD technology today is a very small part of the business, but in three years this could be the normal image quality for surveillance” 14

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EDIT ed choice jul14_000_PSI_jul14 25/06/2014 17:22 Page 2

EDITOR’S CHOICE

EDITOR’S CHOICE The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at some of the products we think you won’t want to miss this month.

Adding functionality to door entry Designed for use with Videx Security’s VX2200 Door Entry System, the new Event Logger and Caller Display provides extra functionality. This addition will give users additional management data on how their VX2200 system is being used.

The VX 2200 low, medium and high rise door entry system has Secured by Design accreditation and has achieved the STS202 BR2 level of burglary resistance. The 2214 Event Logger and Caller Display connects to the two-wire bus and is powered by a low voltage 12Vdc power supply that is usually already available.

It records activities with and time and date stamp such as which apartment or tenant is being called and who is opening the door of a building.

Up to 4000 events off-line and an unlimited number on-line can be stored when connected to a PC by an RS232, RS485 or USB. For high security applications, a remote relay and push to exit button input are also provided. Reports can be created, customised and then printed or exported to an Excel spreadsheet for management purposes. Individual log-ins for system users and administrators can be created. www.videx-security.com

Transmission and connectivity all catered for Meeting the need for CCTV video transmission and connectivity solutions across a variety of media, COP Security has announced Connexx - a range of over 100 products. Suitable for Coax and CAT-5 UTP applications, Connexx solutions include a range of HD-SDI ancillaries, for use with COP HDSDI DVRs, cameras & monitors - all designed for 1080p high-definition video signal transmission.

A solution for cable runs up to 300m and needing no power, Connexx Passive CAT-5 products cater for up to 4 video, data & audio signals being sent down a single UTP cable. For distances up to 900m, the Active range of products also caters for up to 4 video, data & audio signals via a single CAT-5 cable, and includes PSUs as standard. For those looking to fulfill power & video transmission applications, the Connexx CAT-5 Power over Ethernet (PoE)

www.psimagazine.co.uk

Cleaning up the image Cameras that are installed on poles or vehicles often provide jittery video streams due to strong wind or, for speed domes, high zoom factors. In order to solve this problem, all RIVA Full HD cameras now include a video stabiliser software license as a standard feature at no extra costs. In addition, RIVA offers two standalone video stabilizers for analogue cameras with D1 resolution of 702x576 pixels.

Both solutions are designed for pole or vehicle mounted fix cameras or PTZ cameras with a high zoom factor. Using algorithms such as the analysis of the image background, burnt-in text and moving objects are ignored automatically. Furthermore, the video delay is with less than 80 milliseconds.

The one channel video stabilisers, with analogue in- and output, are installed as plug and play and work at temperatures between minus 20 and plus 60 degrees Celsius. Additionally, the model RS1000A includes an automatic fog reduction control and provides clear images even in misty visibility conditions. www.rivatech.de server can connect and supply 12v power for up to 16 cameras, receive video and transmit RS485 data. Where installing coax or UTP cabling is problematic, Connexx 2.4/5.8Ghz Radio Transmission ranges offer a video & audio transmission alternative. Being simple to install, this wireless range offers installers a costeffective way to cover large distances but without the associated cable and labour costs.

Completing the Connexx range, peripheral system products such as VGA and RS485 Video Amplifiers and Distributions, Surge Protection modules, Modulators, and HDMI Convertors and Extenders are also available. www.cop-eu.com

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EDITOR’S CHOICE

Network camera range is further extended Samsung Techwin has further expanded its WiseNetIII network camera range with the introduction of six new 3 megapixel models. The new ONVIF compliant day/night network cameras and domes are all able to capture colour images when lighting levels are as low as 0.1 Lux at a frame rate of 30fps at 2048 x 1536P. All of the new models in the series utilise P-iris technology which optimises clarity and depth of field, whilst enhanced Wide Dynamic Range, which with performance greater than 120dB, overcomes the challenge of strong external lighting and large amounts of glass.

Utilising bandwidth friendly H.264 compression with the option to also use MJPEG compression, all of the models incorporate a multi-crop feature, enabling users to highlight and crop areas of interest in order for the camera to only send the images within that area at a preferred resolution and frame rate. www.samsungsecurity.com

Testing CCTV – without the cameras Doo Technologies has announces the launch of the Xstream Generator Suite (XsG) which enables users to test network bandwidth, storage capacity and the Video Management System (VMS) prior to installation. The XsG simulates the behaviour of a camera system sending virtual video fluxes through the network to the VMS without needing a live camera.

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Infra-Red and White-Light both in one unit Raytec has expanded its flagship range of VARIO illuminators to include a new, all-in-one Infra-Red and White-Light solution - VARIO Hybrid, which seamlessly combines Raytec’s latest Infra-Red and White-Light LED technology into a single unit for easy installation and increased functionality.

VARIO Hybrid works in conjunction with external detectors or alarm inputs to provide event triggered lighting on demand and proactively deter crime. The Infra-Red can be used for general CCTV surveillance and the White-Light can be triggered only when needed on alarm via external devices, e.g. on detection of a subject, to act as a visible deterrent or to provide additional colour picture information.

Illumination on demand is effective at deterring crime and also reducing the system’s running cost and environmental impact. The same illuminator can now not only provide IR illumination for video surveillance or act as a visible deterrent, but can also provide a safe and well lit area for pedestrians or workers when they enter the area. www.rayteccctv.com Composed of three complementary applications, the XsG tests a network for a given quantity of cameras and visualises the reactions of the system configuration in real-time. The XsG user is able to view graphs and statistics about the network before proceeding with a system installation.

The Xstream Generator Suite is described as an added value for all actors in the integration chain, providing analyses, determining the durability of the system or simply proving the capability of a new CCTV installation. dootechnologies.com

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Project1_Layout 1 21/02/2014 15:02 Page 1

The next generation in HD surveillance solutions that simply works IDIS has been established for over 15 years and is a leading player in delivering digital technology to the surveillance market. We are now pioneering and introducing the next generation of HD network surveillance solutions.

IDIS offers a single source for fully integrated HD cameras, NVRs and VMS. A one-stop solution that is easily implemented, cost effective, intuitive to use, fully compatible and free from the complexities of the cur-

rent market alternatives. All our products and solutions are underpinned by DirectIP™, our unique technology protocol, which delivers the ultimate operational and functional performance including uncompromised real-time surveillance even with full HD resolution. The next generation is here with best-in-class performance, resolution, reliability and it’s designed to offer versatility across a range of business and security environments.

www.idisglobal.com Excellence in surveillance IDIS Europe Limited 1000 Great West Road, Brentford, London, TW8 9HH, United Kingdom

T +44 (0)203 657 5678

F +44 (0)203 697 9360

E uksales@idisglobal.com

EDIT test 1jul14_000_PSI_jul14 26/06/2014 10:57 Page 1

PRODUCT TEST

PRODUCT TEST Newgate Simms – Contralube 770

or those of you unfamiliar with the product, Contralube is a synthetic gel designed for the protection of high and low voltage electrical/electronic connections and contact areas/surfaces.

F

Since water ingress and oxidation/corrosion of contacts can play a significant role in faults with security products in external applications, specifically CCTV connections, our evaluation concentrated on these areas.

Corrosion A simple test was completed using two steel nails immersed in water. One was coated with the 770 gel and the other not. These were then monitored over a period of five days to view the progress of corrosion.

Discolouration of the water was noticed within a 24hour period and the untreated nail began to show signs of corrosion by the end of day three. No evidence of corrosion could be seen on the treated nail throughout the test period.

Water ingress The product is available in two forms: 1) 880 – a green coloured gel intended for high voltage/arcing applications including contacts, circuit breakers and disconnects 2) 770 – a clear gel for use with low voltage electrical/electronic connections and contact surfaces THE MANUFACTURER’S CLAIMS FOR THIS PRODUCT INCLUDE: - Prevention of water ingress - Prevention of oxidation - Halt vibration corrosion - Prohibit contact wear

9 out of 10

Connections to both ends of a 10k resistive load were made using wires simply twisted together.

Each twisted connection was then dipped in the Contralube gel before being submerged (uninsulated) in a beaker of water. The circuit resistance was checked regularly over a period of several days to determine whether an electrical short or significant change in circuit resistance would result. Circuit resistance remained constant throughout the five-day test period.

In summary Based on our observations during testing, Contralube 770 can certainly contribute to the prevention of water ingress to electrical connections and reduce the likelihood of faults occurring due to corrosion or oxidation in harsh environmental applications. The product is available in 8 gram sachets or a 25 gram tube.

Water ingress and oxidation/ corrosion of contacts can play a significant role in faults with security products in external applications 20

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Project2_Layout 1 22/03/2014 11:48 Page 1

Net2 Entry Simple Door Entry from Paxton - Now Even Smarter All NEW Features!

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Project1_Layout 1 25/06/2014 15:39 Page 1

®

Galaxy Flex

Galaxy Flex for even more choice and added flexibility With Honeywell Galaxy Flex you can go where you want, when you want, with total peace of mind. Innovative, intuitive and easy to use, Galaxy Flex is a fully equipped hybrid intruder alarm for residential and commercial applications. Now it provides added benefits including three housing options, a ‘night-set’ mode, and GX Remote Control - a dedicated Mobile App allowing remote control at the touch of a button. For maximum protection and convenience, use Galaxy Flex.

All other company names and products are trade names, trademarks or registered trademarks of their respective companies.

For more information on how to leverage Galaxy® Flex for your next project visit www.galaxyflex.com or call 08448 000 235 © 2014 Honeywell International Inc. All rights reserved.

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IFSEC 2014

HOT IN THE CITY...

Following a long run at the NEC in Birmingham, this year IFSEC came back to London for three days in June. How was it for you? here has been much written and discussed about the reasoning behind UBM Live’s decision to move the UK security industry’s number one exhibition back to London so there is no need to go into that again – but it is safe to say that on the 17th June when the doors at ExCeL opened for the first day of the 2014 event there was an air of expectancy among the visitors.

Certainly there didn’t seem to be a shortage of bodies coming through the doors (at the time of writing the organisers had yet to release the ‘official’ visitor numbers) which was a positive sight for those who may have been holding their breath, given the financial outlay that exhibitors had made to attend.

By midday on the Wednesday of the show the aisles were packed. There were a number of stands (Pyronix, Avigilon, IDIS) that were so full of visitors that the one-day alone probably gave more leads than the exhibitors expected from the week. Needless to say, those who were concerned as to the attendance levels were relieved.

It should be pointed out, in the interest of journalistic fairness, that while the overall number of visitors appeared to be more than

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healthy, some exhibitors felt that there was a lack of presence from those in the North. It’s always tricky to quantify this early on, but if over the next few weeks the organiser release a demographic of the breakdown of where the visitor base came from we will let you know.

The new venue It had become accepted that the NEC is a little ‘tired’ and needed a bit of TLC, so the much newer ExCeL was always going to impress as a venue – and it did not fail in doing so. Most of the people we spoke to (see boxouts) felt that the single hall was a much better way to host the booths rather than the multi-hall approach at the NEC, where it was not uncommon to find yourself in a different show – only being made aware so by the change of carpet colour.

With the incredibly long aisles being allocated A-H it made finding stands simple although, as a personal request from me, it would be nice to have had more stand numbers in evidence so that you knew whether to turn right or left for D500 or D1600. This confusion did result in us missing one of our 38 pre-arranged appointments (sorry Senstar but we finally found you!) so this problem could be addressed in the future.

All in all, the venue itself seemed to have been given the seal of approval by most of those we spoke to.

Most of the people we spoke to felt that the single hall was a much better way to host the booths rather than the multi-hall approach at the NEC 23

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IFSEC 2014

My IFSEC: Adam Stroud – Paxton

ExCeL: Initial impressions are that it was a good move to bring the show to London. It seems nice and busy and the hall is a good shape for navigation.

Trends: From our perspective there is more of a focus on integrated systems, which should come as no surprise to anyone. There is a major focus on simplicity; as technology gets better, the technology must get simpler for the installer. For example, we have extended our stand to feature a training facility and a speed trial test to demonstrate this with products.

Next year: I can see the simplifying of technology trend continuing in 2015 and accelerating. We certainly hope to have more products that follow this ideology at the show next year.

The trends

We expected that certain trends would be in evidence this year with the increased utilisation of smartphones, tablets etc, the simplification of IP CCTV (or zero configuration as Samsung called it) and the growing focus on technology integration being touted heavily from manufacturers and vendors. Certainly these did prove to be the major focus points of many stands as the widespread adoption of networked systems has allowed interoperability between access control, CCTV and other disciplines.

There were of course a few technologies at the event that stood out. We knew beforehand that some companies (Sony, Axis, Hikvision) were going to be demonstrating 4K systems, but on seeing the images they were indeed impressive.

Obviously this UltraHD quality is not going to be ideal for every application, or even in many customer’s budget ranges, but if the level of interest proves to be high enough it is possible

My IFSEC: Jon Burke – Abloy

ExCeL: The early impressions of IFSEC are favourable. I think the new venue opens up the market and it is definitely better than the NEC was; it’s better laid out and easier to navigate. I get the impression that the stands are occupying a larger space than at Birmingham and I’m confident that it will attract new visitors, specifically the South East people who didn’t want to take time out in the working day to travel to the NEC. I believe that 60% of our market is located in the South East so we need to have a presence in this area. Right location, great venue!

Trends: In terms of what I’m seeing at the show I think there is much more technology integration and intelligence being demonstrated, which brings new opportunities for specifiers and installers.

Next year: There will be much more integration and we’ll see more suppliers come together in partnership, and maybe some more acquisitions.

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IFSEC REVIEW

Allegion looks back at IFSEC International 2014 Leading global provider of security and safety solutions, Allegion (formerly Ingersoll Rand Security Technologies), has reflected on another successful year at IFSEC International.

Allegion’s range of Electronic Access Control (EAC) products attracted the attention of delegates at the exhibition, held at ExCel in London earlier this month Jayne Shields, Marketing Manager from Allegion, commented: “The Allegion team had a highly productive time meeting key contacts and demonstrating an extensive range of products at IFSEC International.

Biometrics was the buzzword, with the technology increasingly seen as a viable option for all types of applications. Allegion is proud to be at the forefront of developing and providing biometric solutions for a range of applications and markets.”

The Schlage Handkey II proved popular on stand. The access control reader utilises fieldproven hand geometry technology to map and verify the size and shape of a hand in less than one second. It can be used as a stand-alone security solution or form part of a networked system. A version is also available to use for time and attendance purposes to link into HR and workforce productivity systems.

Axis hails “another successful year” Axis, joined by five of its application development partners, showcased the latest innovations in network video technologies, products and software at the IFSEC international security trade show.

It offered visitors the chance to see how network video can be used to constantly drive business improvement and performance in addition to the traditional areas of safety and security. Cloud hosting, edge-embedded analytics, and efficient transmission proved to be areas of much discussion and interest.

Atul Rajput, regional director, northern Europe, Axis Communications reflected, “We were thrilled that we were able to show people how Axis continues to push the boundaries in innovation with our new UHD 4K resolution camera and amazing electronic image stabilisation (EIS) technology.”

Axis was also pleased to have area of the stand dedicated to a number of recently released and innovative products. Atul Rajput commented, “We are proud of our history of innovation within the network camera market and at the show we were able to further demonstrate how our investment in R+D continues to allow us to produce new and exciting products. We demonstrated a wide range of products at the stand including the AXIS Q1615 camera with EIS and Wider Dynamic

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Visitors were presented with the latest TBS 3D touchless finger scanner, the first fingerprint capture technology to reconstruct the 3dimensional features of the human finger by capturing the finger geometry, ridge and valley detail.

Allegion also showcased the latest in its PegaSys wireless intelligent access control range, along with its aptiQTM multi technology readers. PegaSys offers a choice of electronic and mechanical entry components, based on RFID technology. AptiQTM multi technology readers allow users to upgrade existing security systems to smart card or NFC technology without having to replace existing credentials.

The readers were well received at IFSEC, with feedback highlighting the benefits of using a smartphone as a credential. The aptiQTM reader allows mutually encrypted communication between the card, reader and diversified keys, which protect data integrity and prevent unauthorised access. Plus, aptiQTM contactless smart credentials come with a variety of data storage options and impressive data transfer rates.

All Allegion products are offered with industry needs in mind and are backed up by the company’s quality, design and testing capabilities. www.allegion.co.uk

Range (WDR) Forensic Capture which enables an extremely high level of detail to be visible in both dark and light conditions and the brand new, discreet, AXIS F Network Camera Series - also with and WDR Forensic Capture. In addition to the new camera products Axis Camera Extension, a free tool for SketchUp that provides 3D CAD camera models with interactive functionality to visualize the camera’s coverage in the SketchUp application, created a lot of interest with customers queuing up to see a live demonstration.

During the show Axis also announced that according to the latest IHS research report they continue to hold a global market-leading position in network video. In the Americas and EMEA regions, Axis maintains its leading market share position in security cameras, network cameras and video encoders, according to the latest analysis from the IHS Technology Video Surveillance Intelligence Service. Due to the convergence from analogue to digital installations, Axis has increased its security camera market share in the Americas and EMEA regions and strengthened its leading position in relation to the second ranked vendor. www.axis.com

“We were thrilled that we were able to show people how Axis continues to push the boundaries in innovation with our new UHD 4K resolution camera technology.”

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IFSEC 2014

My IFSEC: Tony Lannon – D-Link

ExCeL: I think this is a great venue and is in a great position to serve the international visitors.

It could be difficult for some people to get to, but saying that in order for the industry and the show to grow, the event needed to be refreshed. I don’t think we will hear that people have not turned up; some will attend just to see how the new show looks, and there will always be those that winge, but that has to be expected when such a major change takes place.

Trends: We are seeing a big movement from some of the bigger players in the 25MP side of the CCTV marketplace now looking at moving into the 1MP market. There are some really cheap products being launched, which the quality of is yet to be determined. There is a definite switch to a more ‘cost-effective’ approach.

Next year: I think the market will move even further into IP. I do feel that the hybrid side of the market has not taken off so people are now more interested in IP especially as they are finding that it is not as difficult to install as they thought. There is the realisation that is installers do not get on board with IP now they will probably be out of work in the next few years. Next year we will see more IP manufacturers at IFSEC and even more of the cheaper products being launched.

Greg Kulesza of IDIS speaks at a media event

that further development will result. Around five years ago the same toe in the water was dipped for 3D CCTV, with that particular idea being shelved for the time being after the excitement waned. If 4K generates enough of a buzz (it was popular with visitors) and takes more of a foothold in the consumer TV market then maybe we will see a bigger push to 4K sooner rather than later. The mood among other exhibitors was

cautious towards the higher res cameras, but time will tell.

Another application being demonstrated on a number of stands was the use of what is traditionally a security technology, for nonsecurity purposes. A couple of the VMS exhibitors were showing applications for retailers that defined footfall, linger and hot spots – information that retailers find very useful, not

My IFSEC: Karl Pardoe – March Networks

ExCeL: I think this is an impressive venue and it will attract different levels and types of visitors, with a lot more end-users coming to the show this year. In terms of familiarity, it can be a bit tricky. We have had some people come and visit us and the first thing they say is “We’ve found you!” however day one has been good and I expect tomorrow (Wednesday) to be very busy. On a personal note I do think that the food and drink facilities here are much better than at the NEC and this can only be encouraging.

Trends: I have had a quick look around and I did notice that there are a number of people talking about vertical markets. Most of the shows I have attended in the past seem to have a scattergun approach whereas this year the stands appear to be showing sectors where manufacturers feel they are strongest.

Next year: We will be back!

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IFSEC REVIEW

Bold Gemini at IFSEC London 2014 Bold Communications demonstrated how the Gemini solution provides a complete integrated monitoring platform for alarms, data, audio and CCTV at IFSEC 2014.

The stream of visitors to the three live Multiview workstations on the stand were able to have a “hands on” experience of how easy it is possible to handle and manage multiple remote security products at a single position.

Our demonstration areas were configured with core alarm control handling screens, CCTV events and live video, park monitors, interactive site maps and online plans, task schedules and all were audio enabled.

We were able to show how Gemini automates, filters and applies rules, leading the operator through an easy to follow handling

process, providing all required information with a single click.

The software has been developed with integration designed in at the planning stage so all activity is presented to the operator in the same way regardless of its origin.

The show has always attracted a diverse range of visitors from alarm receiving centres, installers, system integrators as well as an interesting mix of end users.

All the Bold team at IFSEC enjoyed the opportunity to demonstrate Gemini’s comprehensive capabilities and discuss our visitors’ specific requirements.

Interestingly, on the exhibitors’ side, there seemed to be an increasing proportion of software and solutions providers rather than the traditional product manufacturers and distributors that used to dominate IFSEC. This may have been hastened by the move to London though it is a trend which has been continuing for some time.

Though some UK visitors from further north may have avoided the journey to the metropolis, this was at least compensated by people from the south. We look forward to seeing the organiser’s independently audited figures for visitor numbers and type, and comparing them with our own experience. www.boldcommunications.co.uk

We were able to show how Gemini automates, filters and applies rules, leading the operator through an easy to follow handling process, providing all required information with a single click

designed to make it easy for visitors to learn about which of the company’s extensive range of IP network cameras, domes and recorders is the ideal match for specific applications and environments, as well as how they can fully support a wide range of video analytics and VMS options. The stand was divided into various vertical market zones, such as retail, airports, banking and transportation with each zone enabling visitors to identify the best combination of equipment for individual projects. There was also a ‘Zero Configuration’ zone which provided an opportunity to get hands on with the products and discover how easy they are to set up. www.samsungcctv.com

“All the 1.3MP, 2MP and 3MP models within the family of WiseNetIII network cameras and domes are extremely easy to install and set up”

Changing the Face of IP At IFSEC 2014 Samsung Techwin showed how it is changing the face of IP. It demonstrated how the features and functions incorporated within its latest generation of ‘zero configuration’ WiseNetIII IP video surveillance cameras and ‘plug & play’ network recording devices, are revolutionising the way you work with IP. “All the 1.3MP, 2MP and 3MP models within the family of WiseNetIII network cameras and domes are extremely easy to install and set up, as are all the Samsung Techwin NVRs,” said Joanne Herman, Marketing Manager for the Security Solution division of Samsung Techwin Europe Ltd. “However, it is the open platform capabilities of the WiseNetIII DSP chipset that will have the most significant impact on the demand for IP network based video surveillance solutions, and will create considerable sales growth opportunities for our business partners, installers and system integrators.”

The open platform nature of the Samsung Techwin WiseNetIII DSP chipset cameras provides users with complete freedom to choose their perfect combination of video analytics and video management software (VMS) which best matches their individual requirements.

The Samsung Techwin stand had been

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IFSEC 2014

My IFSEC: Sabine Sikor-Petz – EVVA ExCeL: It is really exciting to be at the show because there are so many companies here and there are so many new products with each booth being really incredible in terms of the presentation and the technology on show. I think events can be quite stressy, but fun also.

I met a guy in a pink ballet costume earlier and I asked what he was doing here. He said that he is a cleaning fairy! I like it here and I find it quite exciting. We’ve had lots of visitors to our stand, looking at the new systems and reading our magazines, so we are very happy with the level of interest we have seen at the show. were keen to point out that new channel partners are always very welcome.

The big news

least for selling shelf space and advertising. This is an area that gives installers another ‘in’ when recommending surveillance software, as their customers will like the idea of additional functionality. In fact many of the VMS companies

In the two editions prior to this one we had covered most of the new product releases and technologies being announced at the show so the big news tended to revolve around mergers, acquisitions and partnerships.

With the increasing popularity of integration there are three avenues open to manufacturers; go into partnership with an established name, buy the established name, or go out of your comfort zone and expand your R&D to develop your own systems. Each of these was addressed in some form at the event.

No announcement was bigger than the news, which came only a few days before IFSEC but was announced officially at the show, of the acquisition of Milestone by Canon. The camera company has set itself as a serious player in the market with the purchase of one of the largest (argue it out amongst yourselves) VMS providers in the world. Quite how this will fit in with the previous Milestone mantra of being vendor agnostic remains to be seen, although the message from the companies is that the two will remain as separate entities. We will, of course, have more on this in the near future.

Not all companies want to take this approach, recognising that established brands can benefit

My IFSEC: Dominic Jones – Axis ExCeL: So far (by midday on day two) the show has been very busy and we’ve had an interesting mix of visitors coming onto the stand with endusers, installers and UK/international people stopping by. We have had no problems with the venue and have been impressed by the attendance.

Trends: We’ve had a lot of interest in the 4K camera and it is obvious that it will be a big trend in the future. We have been live streaming footage on the stand and visitors have been fascinated to see it for themselves and to view the quality of the pictures. It has definitely created a lot of interest!

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IFSEC REVIEW

Risco shows innovations at IFSEC

At IFSEC this year RISCO Group showcased its core intruder, SMS and detection range as well as a number of recent innovations. The highlights included: • VUpoint: a revolutionary live video verification solution which seamlessly integrates with the advanced wireless panel, Agility 3 and the flexible hybrid panel, LightSYS 2. Powered by the RISCO Cloud, VUpoint provides an unprecedented level of security and live video monitoring capabilities to monitoring stations and home and business owners alike. Simple to use VUpoint is a true plug and play solution which integrates with alarm panels via the RISCO Cloud through a standard web browser. Live video verification has never been easier.

• BWare: Recommended by Benchmark Magazine, BWare is a state-of-the-art detector series with an impressive mouting height of up to 3.2 metres, designed for commercial and highend residential installations. It combines an elegant design with RISCO Group’s unique detection technologies including K-Band Microwave and Anti-Cloak. Additional features include lookdown zone and convex lens for increased catch performance, a protective PCB cover which ensures problem free installations and gold-plated wall and cover tampers which increase reliability. Available inDT, QUAD and Bus versions.

• iRISCO: Designed for home and business owners the updated iRISCO app has a sleek, new design with a clear interface and added options for enhanced usability. The new app also supports the soon-to-be-released live video verification solution VUpoint allowing the home and business owners to keep their premises in their pocket. Users can receive alerts and video clips in response to an alarm, or use video streaming to view on their home/ business from a phone for total peace of mind.

• LightSYS 50: The launch of the professional, hybrid security system, LightSYS 2 has been so successful RISCO has taken it to 50 zones! Suitable for both wired and wireless applications LightSYS 2 50 will have Grade 3 options, 30 outputs and even more partitions. The ideal solution for installers looking for one panel to suit virtually all of their needs.

Visitors to the stand received a FREE 30 day trial of the ground-breaking marketing tool kit which offers installers simple ways to sell and market their solutions and services more effectively.

“Installers really benefitted from visiting our stand at IFSEC this year”, enthused Steve Riley, Commercial Director, UK & Ireland at The RISCO Group. “We showcased our core intruder, SMS and detection range, alongside brand new technologies such as VUpoint, IRISCO and BWare. The main focus was on how we can help installers to generate more business, increase their margins and secure and protect their recurring revenue.” www.riscogroup.com/uk

“The main focus was on how we can help installers to generate more business, increase their margins and secure and protect their recurring revenue” www.psimagazine.co.uk

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IFSEC 2014

My IFSEC: Brian Kelly – Bold Communications

ExCeL: We have had a consistently busy couple of days with a reasonable number of visitors to the stand. The interesting thing for us is that many of them have been end-users. This may be due to the fact that the nature of the show has changed having evolved from previous years; it is now more software and solutions based than products. The other obvious change is that the visitor profile is more international which is good for us. Before the show we spoke to some of our northern customers to see if they were coming down, but as some are in the public sector they did not show any indication that they would be attending and the same for some of our trade customers.

Next year: I will look at the new contacts we have picked up from the show over the next three months and see where we are with re-booking. I think that it can take a couple of years for a show to build up to its true potential. from partnering up rather than via simple acquisition. Among those revealing deals were Panasonic and Bravida with an OEM agreement.

The Scandinavian integrated supplier of technical installation and service solutions, partnering with the household name will see the “Integra” access and intruder platform added to the Panasonic portfolio of security products.

Not to be outdone in the VMS companies to be announcing news was Genetec who revealed a couple of ‘integrations’ most notably with Assa Abloy and Vidcie. Both open up new avenues of opportunity for the company and show how they see the widening of their application functionality as key to future growth.

Conclusion

Depending on who we spoke to and where they were situated in the hall, there were a few differing opinions on how the show had gone.

Some felt that it had been a great show and had brought in some quality leads while others felt that a perceived dip in the number of northern installers had given way to an increased number of southern end-users.

This may largely tie-in with the impression that the make-up of the show is changing (much like the industry) to absorb more software-based solutions and systems that provide non-security services. Certainly the old IFSEC of guarding companies and alarm manufacturers has given way to the network-centric event we My IFSEC: John Davies – TDSi have now, mirroring the direction of ExCeL: We have done the analysis for the number of the security sector itself. While there visitors to our stand and for day one we had the same were some manned guarding and number as we had in Birmingham last year – so there intruder alarm exhibitors in evidence has been no drop in numbers. However, the they were not well represented. complexion of the people we have seen has been Next year the show is going to be at different with more end-users and not as many the ExCeL again and we will only then consultants as we expected. We have not seen as see how really successful this year has many of our partners from the North of England as been. If the inaugural Technology Live we had previously hoped, but we know that some of event from Clarion goes ahead next them will be visiting on day three. Volume-wise I feel year then we will have another angle the visitor numbers has been about the same after two days as we would have seen previously. to consider, but on the face of it, UBM Next year: We will certainly be back in 2015; we have already signed up and will take a bigger Live (to whom we have no affiliation) stand too. We have shown new readers this year and will have new controllers next year and we has achieved its goals; a fresh new will also be announcing an extension to our biometric range as well – we will have a lot more to venue for a changing market with shout about! plenty of footfall.

My IFSEC: Steve Riley – Risco

ExCeL: This year the show has exceeded our expectations. We’ve certainly had a high level of footfall, as we normally do, but we were a little worried before the show started with it being in a new area. From a quality perspective the show has been excellent and it is fair to say that in terms of installers we’ve seen a high turnout from the South East, but not so much from the North and South West. Quality-wise the visitors have been good and what is encouraging is how everyone has grasped the concepts we bring. We’ll know better afterwards, but I think it has been a successful show for us.

Trends: We’re definitely seeing more manufacturers moving into the Cloud space, which is encouraging for us. Certainly integration and security moving to be part of the ‘Internet of things’ is a trend we are experiencing here and will continue to do so, not just at security shows but facilities and business events as well.

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EDIT feature integration jul14_000_PSI_jul14 25/06/2014 18:09 Page 1

INTEGRATION

The integrating world

Before the word ‘convergence’ came into force in our sector, the worlds of IT and security were separate entities, however since the widespread adoption of IP technology the two sectors are merging fast. What happens when the security and IT sectors cross paths? Integration is the answer efore networkable technology came along it was probably true to say that each individual component of a security system focussed purely on the single job it was meant to do. Cameras looked for potential incidents or tracked individuals, access control systems allowed authorised entry, intruder alarms alerted the user if there was a break-in and fire systems detected fires as early as possible. All of these worked perfectly well as disparate units, however, there was more functionality to be had by combining the disciplines.

Today’s technology is designed to be able to work alongside other systems to create a whole new, connected solution that is intuitive and proactive. A surveillance camera is no longer just looking at a scene, it’s also able to look for smoke, suspicious items and irrational behaviour.

When linking cameras to other systems, alarms can be raised, doors locked, lights switched on and any number of other actions taken on the strength of what the camera picked up. What’s

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Today’s technology is designed to be able to work alongside other systems to create a whole new, connected solution that is intuitive and proactive 32

more, you throw in something like a PSIM suite and you have an overall security system that could keep an enterprise safer than at any previous point in time.

Location, location…

With the benefit of putting all of these systems on to a network, end users can now look at their security systems online from anywhere in the world, at any time of the day – if they want to. If the user doesn’t fancy logging on to check the system while away the technology can automatically inform the owner via SMS that they are experiencing a technical problem and in some cases even make a decision on what needs to be done.

These remote features may well be of interest to the end-user (at this stage some industry people think they are more of a novelty than a necessity) but they do provide some benefits for installers. For example, offering remote maintenance and set-up capabilities. Having a camera on a network can allow you to check all is well over the medium without having to jump in the van for a drive. This can also apply to other technologies including alarms and access controllers.

The other benefit that remote security brings for the installer is the possibility of repeat (or recurring) revenue. You can charge a fee for access to the ‘app’ that allows the user to view images etc and achieve a regular return on previous work.

While all this sounds great there is still a word of warning for installers approaching a job involving integration: you should not just plug security technology into the existing network at the customer’s site without checking first.

However amazing the benefits offered by modern technology are, it wouldn’t be the done thing for a security installer to fit a range of IP-enabled equipment without first consulting the IT manager who will be dutifully expected to welcome fifty shiny new CCTV cameras onto his network. The procurement process often now involves both parties, meaning that they now both need to be aware of the developments in technology.

As the networking of security technology becomes more commonplace, then the IT manager is having more of an influence in the procurement procedure and the introduction of IP into the world of security is bringing more people than ever into the sector. This absorption of IT into the security world is changing the way that systems are specified, bought, sold and installed.

Furthermore as we pointed out in PSI May 2014 the existing network itself may not be the best option for your security equipment. Sonia Blizzard of Beaming told us: “The internet is a widely available network, but it is consumer

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EDIT feature integration jul14_000_PSI_jul14 25/06/2014 18:09 Page 2

oriented, which does not lend itself to the security market. ISPs carry out maintenance on their networks in the early hours of the morning when traffic is at its lightest so that any disruptions will only affect a small number of their customers.

However for 24/7 monitoring services, a loss in connection or bandwidth is not acceptable. It could be said that for alarm receiving centres and remote video monitoring stations, the busiest part of the day is during the night, so they should not be taking risks with connectivity while maintenance is being carried out.

“Another issue that we have seen quite often is where we have corporate clients experiencing a slow-down in connectivity and not being able to identify why there is a problem. It turns out, as is often the case with large corporations, that there is an overnight data backup over the network which affected the performance of the connection with the ARC,” continued Sonia. “As security measures such as CCTV, alarms etc. combined with the services of an ARC are not cheap, it makes sense to have a specialised network connection that is unaffected by the regular data traffic of the organisation.”

When, not if

“The internet is a widely available network, but it is consumer oriented, which does not lend itself to the security market” the security market in general is experiencing is with regard to the number of people from the IT side of the spectrum offering security installation services. Indeed IT distributors and IT integrators are increasingly, competing with traditional security distributors and security integrators.

With IT distributors looking to add video surveillance products to their product range it could be good news for the traditional IT integrators who are also looking to enter the video surveillance industry, as they will already have the established relationships with their IT distributors. However, many IT integrators are not looking to their distributors for the security knowledge they lack but are instead going directly to the manufacturers of the cameras they are using.

A key finding from another IHS report, “IP Trends in Security – A Survey of Systems Integrators and Installers” report is the influence IT managers have in the decision of what IP-based video surveillance products are chosen. IT

The migration to IP-based video surveillance is firmly established and the question is no longer “when will IP-based equipment sales overtake analogue equipment sales?” as for some application areas this has already happened. A recent report from IHS looking at the global video surveillance market suggests that in terms of revenues, the market for network cameras was much larger than the analogue camera market in 2013. However, unit shipments of network cameras are not forecast to exceed those of analogue cameras until later in the decade.

Forecasts for network cameras with 4 megapixels and above have increased. Growth in demand for 180/360 degree network cameras and 4K cameras is a major reason.

The ability to integrate technologies has further driven this growth, but as with many technologies, there is more than one way to go down the networked security route. In fact during a recent discussion with an industry insider it was surmised that the term IPCCTV as a description for a networkable camera could well be an anachronism due to the fact that there are systems available that can make an analogue camera go ‘online’.

Whatever the outcome of that thought process, the arrival of IP-technology has brought its own questions, and simultaneously changed the shape of the market place. With the emergence of IP-based technology, one of the big changes that

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INTEGRATION

managers were ranked ahead of other key influencers such as physical security managers, chief security officers and consultants in their ability to influence which IP-based video surveillance products are chosen.

One reason for this influence may be the fact that IT budgets are typically larger

than the associated security budgets. Instead of security managers buying an IP-camera and speaking with the IT department about how to incorporate it into the network, increasingly the IT department will buy the security equipment from their budget and incorporate the device into their network.

More than cameras In the UK, we all know that analogue systems are well established, but as we’ve said IP is not just limited to CCTV. Many of the new developments to hit the market in the last few years are IP-enabled so this emergence of the IT integrator into the

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market indicates how the security landscape has evolved in the last few years, and also how important it is that everyone in the security procurement process is aware of the way that security and networks go together for maximum performance and efficiency.

As every aspect of our daily lives appears to be going online, so is the security market. While some product launches over the last few years have had the appearance of a technology looking for a purpose, the ability to link proven systems together has reaped a number of rewards. For example for access control it has always been a factor that the person who swiped the entry card does not necessarily have to be the rightful owner of the card. The addition of biometrics to the process has helped, but via an integrated platform cameras can prove once and for all who held the card and whether they were alone or not. Plus with the addition of analytics to the camera, the owner’s identity could automatically be defined.

If it is found that it is indeed not the right person, then networked doors can be locked, lights turned on and alarms raised.

Essentially some of the features of this type of integrated installation depend on how secure the client really wants the system to be - and what their budget is, but if they are interested in having CCTV and access control for an important area, say a server room, then integrating the two makes sense.

Depending on the available budget you can further specify software (VMS, PSIM etc) to suit.

If you add in the potential building management scenario including various domestic controls such as heating, ventilation, key management, even down to charging an electric car, the integration of security systems into the total premises management system could probably be described as being in its infancy.

These are exciting times for the security sector thanks to IP, but in the same breath, the security installer needs to get up-to-speed with networks or face stiff challenges from IT and building automation quarters.

These are exciting times for the security sector thanks to IP, but in the same breath, the security installer needs to get up-to-speed with networks www.psimagazine.co.uk

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Have you tried Integriti yet?

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With a growing list of new installations take a moment to think of what you’re missing!

The Integriti system offers an advanced suite of software, hardware and integrated solutions to deliver complete management of your entire integrated system.

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EDIT awards jul14_000_PSI_jul14 25/06/2014 17:21 Page 1

PREMIER AWARDS 2014

THE FINALISTS FOR THE AWARDS THIS YEAR ARE:

CCTV PRODUCT 2014 American Dynamics – Illustra 600 Panasonic – WV-SP509E Redvision – RedCop Samsung – SNP-6200RH Bosch – Flexidome Starlight HD Pelco by Schneider – Sarix IL10 Axis – P5414-E PTZ

SOFTWARE/IT PRODUCT 2014 Milestone – XProtect ® Professional 2013 Genetec – Stratocast Nortech – Norpass 3 Siqura – EVE Beaming – ProtectNet Dallmeier – SMAVIA Siemens – Siveillance Command

TECHNOLOGY INNOVATION 2014 Elmdene – PoE Standby Devices IDIS – DirectIP Raytec – Vario IP Xtralis – FastTrace 2E Vicon – HD Express Genie – NVRPRO4 Dycon – DIN-Rail Solutions

COMMUNICATIONS PRODUCT 2014 Emizon – TCD KBC Networks – HT Range Comnet Europe – NetWave BT Redcare – Redcare Complete CSL DualCom – DigiAir Cloudview – Cloudview WebWayOne – G Series

INTRUDER ALARM PRODUCT 2014 Texecom – Premier Elite Kits Cooper Security – AX300 Pyronix – KX12DT-WE Risco – LightSYS 2 RSI Video – IMV Honeywell – Galaxy Flex Compound Security – RaiderVision

ACCESS CONTROL PRODUCT 2014 Paxton – Net2 Entry TDSi – DIGIgarde PLUS Urmet Domus – S-Steel Kit ESP – Enterview VX ievo – ultimate Genie – BIOFOB Videx – Portal Plus Siemens – Next Generation Card Readers

FIRE SAFETY PRODUCT 2014 Fike – Twinflex Pro Xtralis – VESDA E Klaxon – Sonos Pulse Aico – RadioLINK Range Eaton – LX Range Hochiki – CHQ-WSB2 Beacon Detectortesters – Scorpion

DISTRIBUTOR OF THE YEAR 2014 Norbain SD Midwich Security Pro-Vision ADI Global COP Security Videcon QED

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A WINNING DAY! his year the PSI Golf Day and the Premier Awards return to Brocket Hall, one of the most intriguing of any of the great houses of Britain. With a rich and varied history, the scent of scandal can be found in the fabric of the building back to its roots in the 13th Century right up to the present day.

Brocket Hall, as it is known today, was built by renowned architect James Paine for the owner Sir Mathew Lamb in 1760. However, the Hall stands on the site of two predecessors, the original of which was built in 1239.

One thing that hasn’t changed over the centuries is the warm welcome that Brocket Hall has always extended to its visitors. In the 18th Century, the concept of hotels didn’t really exist and large houses were built not only for the family to live in, but also to give them give them facilities for meeting and entertaining. It is fitting that Brocket Hall today should once again be used for this original purpose, and a pleasure for us to offer such a remarkable venue to our friends and guests for the day.

The Premier Awards Dinner will take place during the evening of 17th July, when we will announce who the winners are of the industry’s only Awards campaign based on the votes of security technology installers. Following the meal and presentations there will be afterdinner entertainment from former England international and Arsenal footballer Paul Merson and the chance to unwind in the luxurious surroundings of Brocket Hall.

During the day, the annual PSI Golf Day will pit the skills of the industry’s golfers against each other. With two pristine championship golf courses, the renowned practice facilities of the Palmerston Golf Academy and a charmingly positioned luxury Clubhouse on the banks of the Broadwater Lake, Brocket Hall Golf Club is one of the UK’s most exclusive golf venues and a fantastic venue for our Golf Day. For those looking to stay overnight the Regency stately home boasts 30 luxurious double bedrooms, all of which are named after individuals who have either lived in or been closely associated with Brocket Hall. Its suites are decorated with period antiques, oil paintings and beautiful wallpaper. Providing breath-taking views across the country estate, the luxury accommodation retains a quintessentially British look and feel, while reaching modern standards, befitting Brocket Hall’s international reputation.

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This year the PSI Golf Day and Premier Awards events are returning to Brocket Hall near Welwyn Garden City. Why not come and join us for the day on 17th July?

We hope you will be able to join us at Brocket Hall this year for a round of golf, awards dinner or both!

For more details on taking part contact David Lewis on 0208 295 8309.

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ProtectNet. A world where IP networks remain safe.

ProtectNet is a private dedicated network for the security sector. Enjoy the peace of mind provided by secure connections between CCTV and ARCs, and safe remote access for authorised third parties.

Read more at beaming.biz/protectnet or call for details 0800 082 2868

EDIT feature contracts jul14_000_PSI_jul14 25/06/2014 17:24 Page 2

BUSINESS TIPS

Making contracts work Adam Johnson looks at unlocking the secrets for winning and managing successful commercial contracts his is a ‘self- taught’ success story for turning contract requests into profitable commercial agreements and long term relationships. My mind works better with simplistic processes and I have a philosophy in life; “if I understand the complexities of a solution so will my potential customers” “Why make life difficult when success can follow simple guidelines”.

Here therefore are four simple key guidelines for winning and managing commercial contracts:

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Suppliers Whether your focus is installation, service or small projects, always negotiate with your suppliers and remember to take first before you give i.e. State your conditions before you make your offer with “If you ………..then we’ll”. This will keep your supplier listening to what he/she needs to do in order for you to concede and move towards a mutually beneficial agreement. It will also encourage you to keep momentum in a negotiation until you have exhausted all movement from your supplier whilst maintaining the relationship.

Take care: if your company authorises you to award a 20% discount rate across the board to win “branded/prestigious” accounts. This is great for new business and PR but the drawback is it can cause us to take our foot off the accelerator too early and therefore leave further movement on the table.

Remember: there is probably more movement to have and just like you, your suppliers will be able to use a large contract/commitment as leverage for winning new business in their marketing strategy. It is always a great buzz winning large commercial clients but always keep in mind that they will move from contractor to contractor if a better price is offered on a similar service basis. What is different in your ‘total value solution’ rather than the price alone? It’s also worth remembering that however great it is to have “branded” contracts it’s even better when these agreements are also making profit for your organisation.

Preparation The golden rule in preparation is always insist that each site is audited and any equipment

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identified as faulty or in need of upgrading is recorded and quoted for i.e. faulty equipment and old equipment should never be included in the new agreements.

Even if the client decides not to go ahead with your quoted works today, this information will be key in the future for both parties. In my experience, the larger contracts always strive to tie you into comprehensive three - five year ‘all inclusive’ contracts. During the first year this may be financially viable. Costs can spiral during the second and third year if your preparation was either inaccurate or inconclusive and these lengthy contracts are likely to eat up any profit made at the start.

Prevention is better than cure; ensure your preparation work is carried out in detail with the necessary audit trails. At the beginning you always have an opportunity to charge for items that may fail during the contract due to the client demands that old equipment that is still in good working order is utilised. Items that are highlighted as requiring an upgrade may fail later in the contract and if you prepare fully at the enquiry stage it will definitely pay off in the future.

There is nothing more embarrassing and unprofessional than installing replacement equipment to find out that it is not working

Cost savings A key focus for keeping cost down is to utilise existing equipment that has become dormant. Larger organisations quite often ‘chop and change’ their sites and at some point or another, as a contractor, you will be required to remove equipment from their stores or general sites that are either closing or reducing in size. My instruction to my team is to always keep equipment which is in a good working condition, test it later, and if it still meets industry requirements we can be creative in the solution we 39

EDIT feature contracts jul14_000_PSI_jul14 25/06/2014 17:24 Page 3

BUSINESS TIPS

present back to the client with instant cost savings which will motivate them to want to do business with your organisation.

Persuading some clients to use redundant equipment may be a challenge. Always ensure you have done your homework and gathered any logic to enable you to present a compelling argument which highlights the overall cost saving to the

If there is a way of offering the client options which will save them a lot of time, money and effort, there is a guaranteed sale 40

project.

Communicate the positives to the client and ensure they understand that the equipment still meets all health and safety standards. Use the logic of the original capital investment vs the cost saving of today if the item is re-used.

Make sure each camera, DVR, sensor or panel is tested. There is nothing more embarrassing and unprofessional than installing replacement equipment to find out that it is not working correctly. Rectifying such errors will also eat away at the profit % and therefore impact your bottom line.

If the above is done correctly it will not just save the client money but once a stock level is obtained it will also keep your cost down on a contract which is “fully comprehensive”.

Be ‘opportunistic’

The first lesson I learnt whilst managing commercial contracts was that you do not have to be the ‘salesperson’ to sell. In my experience sales guys have the pressure of bringing in the contracts, claiming commission then moving on to their next sale. It’s our job as Operation Managers to make the contract profitable for the business during the duration of the agreement.

Someone once taught me that selling is all about spotting a need and finding a solution which specifically benefits your client. This has been a major focus in winning a contract that was bought in as a “branded” contract and turning it into a long term relationship which is very profitable.

I have used this strategy frequently and it proves to be consistent as a winning solution. Every time you hold a meeting or have a conference call, look and listen for that need which requires a solution, then tailor the solution to benefit that specific client.

Remember; if there is a way of offering the client options which will save them a lot of time, money and effort, there is a guaranteed sale. All you have to do is persuade the client that they have a need in the first place. You can only persuade someone you cannot tell them to choose your solution. So how do you persuade them?

1) Create a persuasion methodology – Use belief and passion, facts and figures, and bargain with “If you…..then I’ll” 2) Offer cost savings throughout the duration of the agreement 3) Demonstrate genuine belief in your solution and pride in your organisation. Have a strong presence in the meeting. Professional body language and a good tone of voice.

4) Product knowledge and accuracy with facts and figures to build compelling arguments 5) Have clear objectives; how much you want to give away in terms of discounts to stay profitable.

I am a strong believer in my key rules. Each is applied to every contract request that crosses my desk.

You can contact Adam via LinkedIn at uk.linkedin.com/pub/adam-johnson/52/3b/40a/

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EDIT feature bid jul14_000_PSI_jul14 25/06/2014 17:23 Page 1

BETTER BIDS

Turn failure into success

Can installers really use an unsuccessful tender bid to their advantage, resulting in an increased chance of success in the future?

We asked Snap Edition to explain how this can be the case

Being turned down for a tender bid that you’ve invested time and effort in can be a disheartening experience 42

here are currently hundreds of public sector tender opportunities available in the security sector in a wide range of specialisms including burglar and fire alarm installation work, public security, law and order services, security fitting and prisoner escort services (amongst many others). Contracts range in length, remuneration and what is required in terms of application, however regardless of the type of contract, you can always expect to be asked for a range of policy documents. These could relate to health and safety; quality control; risk assessment; equality; the environment, and; business continuity. Creating these documents in the first instance is a difficult task but once you have them agreed, they will be available (with a few tweaks to reflect changes in legislation and circumstance) for all future tender applications.

Once your policy documents have been created and you invest the additional time completing your tender application, should that tender be unsuccessful, it can feel as if considerable time has been invested in something which has produced no additional revenue for the business.

As a result, you may be discouraged from the process in the future. However all is not lost and there are many lessons that can be learned which can help with the growth of your business as well as future tender bids.

Being turned down for a tender bid that you’ve invested time and effort in can be a disheartening experience. However, finding out where you went wrong can be a valuable exercise which will

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dramatically improve your chances of success next time. Feedback and discussion is key to understanding why your bid did not make it through to the next stage - both within your organisation and with the local authority. Public sector procurement staff are well versed on what makes a winning tender, and they will be able to help you understand where your weaknesses are in order to develop stronger tender responses in the future.

If you are unsuccessful with a bid and want to find out why, you can ask for feedback from the relevant public sector organisation (usually the local authority) within 20 days. The information about the contract is subject to the Freedom of Information Act, which means that you have the right to ask for detailed information about the bidding process, although this may incur a fee.

You also have the right to contest the decision made. To do this, you must formally write to the relevant government department outlining the reasons you are contesting their decision. Your letter should be professionally written in a nonemotive manner, and you should request a response from them. In most circumstances the procurement department will have strictly followed the rules, and the decision will have been made based on the most economically advantageous tender bid. If you do not intend to contest but are simply asking for constructive feedback, you should make them aware of this from the start.

To gain the most from the review process, you should consider an internal and external review.

The internal review will focus on establishing if the resources allocated to completing the tender bid were sufficient; if the document was easy to navigate and score; if the organisation met all of the compliance requests – i.e. policies, procedures, rules and regulations, and; if the document looks professional.

During the external review, establishing how your organisation fared in comparison to the competitors will be the focal point. Areas to consider include cost, appearance, and relevance of the answers to the bidding criteria, what differentiates your organisation from the competitors and vice versa.

In smaller organisations in particular, the person responsible for writing bids is usually someone who has gained writing experience within their career, but has a number of other responsibilities and has no formal tender writing or procurement training. This is where an external perspective can help. Understanding how bids are scored and government procurement works is a huge advantage, and if you don’t have those skills available in house, you should always consider external help.

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EDIT tavcom jul14_000_PSI_jul14 25/06/2014 17:36 Page 1

PROMOTION

Centre stage for integration For the many thousands of people who travelled to ExCeL, London on 17-19 June 2014, IFSEC International provided a superb opportunity to find out about the very latest products and technologies available to the electronic security industry, whilst establishing new business relationships at what is acknowledged as the industry’s greatest networking event s in previous years, a high percentage of visitors included in their IFSEC schedule attendance at one or more of the many free education sessions available under the IFSEC Academy umbrella. Among the seven separate education zones that could be found at IFSEC, was the Tavcom Training Theatre where ‘integration’ was the central theme of a programme of lectures hosted by Tavcom over the course of the three-day show.

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Standing room only

“There is perhaps no better career enhancing boost than the acquisition of accredited and recognised qualifications”

With the market for integrated security solutions expected to continue to grow dramatically over the coming years, the free to attend Tavcom educational sessions addressed a wide range of integration issues and were supported by expert speakers from across the security industry, including Richard Beckley of the Metropolitan Police, Professor Martin Gill of Perpetuity Research and Jon Laws, Senior Tutor for Tavcom Training.

As in previous years, the diversity of the subject matter of the lectures meant that there was something for everyone, including installers, sales and technical support people, specifiers and end-users; in fact anyone who is likely to be involved with the design and installation of an integrated security solution.

One of the key subjects to be addressed was how to effectively manage the process of migration to IP, whilst Richard Beckley of the

Metropolitan Police highlighted the importance of ensuring that images captured by video surveillance cameras, using a variety of compression formats, are from the police point of view, fit for purpose and can be used for persecution purposes. Professor Martin Gill presented his views on the latest technology from the criminals’ perspective. Are they really worried about the security industry’s endeavour to deter and detect them?

David Spreadborough, one of the UK’s leading experts in forensic video analysis, took his audience through a practical sequence of video events that he believes will cause major positive changes to improving the manner in which the security industry needs to adopt.

“We were very pleased to have had the opportunity for the fourth year running to share our expert knowledge with IFSEC visitors and at the same time promote the value of training,” said Mike Tennent, CEO of Tavcom. “It is so important that electronic security industry is perceived as a profession that offers the highest levels of pre and post sales support, as well as providing rewarding careers for those working within it.

There are many talented people in our industry and this is particularly so amongst those involved in the installation, servicing and maintenance process. It is important that these people are valued and respected as professionals and not just sees as ‘installers’ or ‘on the tools’. Whilst clearly there is the opportunity to learn new skills by working alongside experienced colleagues, there is perhaps no better career enhancing boost than the acquisition of accredited and recognised qualifications.”

Do you have an appetite for learning?

Visitors to the Tavcom stand at IFSEC 2014 were provided with a taste of the Bite Size courses, as well as the Tavcom long distance e-learning programmes, that have become so popular among students who prefer the convenience of learning at their own time and at their own pace.

Developed with installers and system integrators, as well as operators, security personnel and specifiers in mind, Tavcom’s Bite Size Training provides the opportunity for security industry professionals to fill in gaps in their knowledge without having to spend many hours researching on the Internet. There are 20 of them now online: see (www.tavcom.com/cpd-courses/bitesize-training/) and the number will grow over the coming weeks. When completed, each module offers two CPD (Continuing Professional Development) points.

44

www.psimagazine.co.uk

EDIT update jul14_PSI_jul14 26/06/2014 14:16 Page 1

FOCUS

VANDAL RESISTANCE 360 or 180 degree view dome now available Axis Communications has launched the M3027-PVE, a 5megapixel fixed dome that offers a 360° or 180° overview. The IK10 vandal resistant, day/night network camera is designed for indoor as well as outdoor use. Examples of suitable installations are inside or outside hotels, boutiques, restaurants and offices.

AXIS M3027-PVE can be mounted on ceilings, soffits or under porches to provide de-warped views such as panorama, double panorama and quad views, as well as view area modes where users can digitally pan, tilt and zoom in on areas of interest. Multiple streams in H.264 and Motion JPEG can be sent simultaneously. AXIS M3027-PVE offers I/O ports for connection to external devices.

All cameras in the AXIS M30 Series come focused at delivery, which means short installation time. They support Power over Ethernet (IEEE 802.3af ), which eliminates the need for power cables and reduces installation costs. www.axis.com

Vandal resistant camera with wide viewing angle Panasonic is introducing super dynamic face recognition to its range of vandal resistant network ATM cameras.

The WV-SW115 features a 104” wide-viewing angle and a discreet design to meet surveillance requirements in banking, as well as retail and hospitality applications.

The compact camera is impact-resistant and waterproof, promising the durability to withstand the most challenging weather conditions and threats from vandals. The SuperDynamic HD function offers high-sensitivity and improved image clarity, with enhanced face recognition in strong back light conditions such as the entrance to shops and banks. The camera is also enabled with 24-hour day and night functionality.

The camera has an SDHC/SD memory card slot for manual recording and backup in the event of network failure. The camera offers multiple H.264 (high profile) streams and JPEG streams, delivering simultaneous real-time monitoring and high resolution recording. panasonic.net

www.psimagazine.co.uk

Project1_Layout 1 26/06/2014 13:56 Page 1

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EDIT update jul14_PSI_jul14 26/06/2014 14:16 Page 3

FOCUS

Mini-series runs analytics and VMS at edge IQinVision has announced the release of the next generation of its IQeye Alliance-mini HD Megapixel series of cameras. The Alliancemini runs analytics and VMS applications at the edge and also features WDR, on-camera storage, and true day/night capability. It is available in H.264 vandal dome models with support for HD720p, HD1080p, and 3MP resolutions (5MP coming Q1 2014).

Both ONVIF and PSIA compliant, the Alliance-mini comes standard with both beige and black trim rings for aesthetics and convenience. Designed for discreet indoor ceiling, surface, and wall mount installations, it is ideal for education, retail, gaming, and healthcare applications. www.iqeye.com

Vandal-resistant HD IP camera The DDF4820HDVDN from Dallmeier is a HD network camera built into a vandal-resistant (IK10) dome enclosure. It provides real-time Full HD video (1080p/30) using the H.264 codec and supports resolutions up to 3-megapixel. Besides automatic and manual image optimisation functions and other setting options, it features automatic Day/Night operation supported by integrated ambient light sensing and a removable IR cut filter (ICR).

In addition, the camera is equipped with a fast (large maximum aperture) and motor-driven P-Iris megapixel varifocal lens (F1.2 – F2.3 / 3 – 9 mm) which allows for the adjustment and configuration of the zoom, focus and iris via the web browser. The P-Iris control technology, designed for a precise and automatic adjustment of the optimum aperture, is reported to realise an improved image quality compared to conventional DC auto iris lenses under almost all lighting conditions. In conjunction with the Digital Image Shift function, which provides for a subsequent digital fine alignment of the image section, installation of the camera is straightforward. www.dallmeier.com

www.psimagazine.co.uk

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EDIT update jul14_PSI_jul14 26/06/2014 14:16 Page 5

FOCUS

Corner camera is difficult to tamper with Modern video safety surveillance has to be able to observe locations with poor lighting conditions which are prone to vandalism. The Flexidome IP corner 9000 MP camera from Bosch addresses these requirements, making it particularly suitable for such critical areas as bus stations, care facilities, and hospitals.

The camera features high-resolution optics as well as a wide-angle fisheye lens for covering corners. Furthermore, in order to supply additional illumination as needed, integrated active infrared LEDs maintain video clarity, reportedly even in complete darkness. With a rugged and non-grip design, the camera is designed to be difficult to tamper with. Finally, it is equipped with Content Based Imaging Technology, which lowers bandwidth consumption and thus storage costs by up to an estimated 50 percent by way of intelligent Dynamic Image Noise Reduction (iDNR). This feature suppresses all irrelevant image noise artifacts, therefore substantially reducing the bandwidth required. uk.boschsecurity.com

10x zoom option in 960H domes A remotely operated, 10x zoom option is now available in Grundig’s 960H, analogue, vandal-resistant mini domes (GCA-C2357V) and bullet cameras (GCA-B2357T). Both cameras use a 3.8 to 38mm auto-focus zoom (AFZ) lens, with a viewing angle of 5.5° to 50°. The vandal-resistant dome option also features ‘U’ form IR LED illuminators it is UVV Kassen Certified – a German accreditation, which allows the camera to be used in banks.

The cameras are both true day/night and use the Sony 1/4” CCD, 960H, Ex-view HAD II sensor. This produces image resolutions of up to 700TVL in black and white and 650TVL in colour modes. Both cameras are IP66 rated and operate in ambient temperatures as low as -25°C, without needing a heater. A wide dynamic range (WDR) feature has improved scene contrast and high light compression (HLC) removes overexposed parts of a scene altogether. Each camera has 8 polygonal privacy zones, 12vDC or 24vAC power options, multilanguage menus and RS-485 remote set up. www.grundig-security.com

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EDIT feature ip jul14_000_PSI_jul14 25/06/2014 17:25 Page 2

IP SUCCESS

IP and customer confidence The move to IP should be a marathon, not a sprint, to prevent your customers losing faith with it he rise and rise of IP security continues apace.

It is increasingly the technology of choice for organisations looking to implement a system that can protect its people and assets, and it’s easy to understand why. Its benefits are commonly acknowledged – a unified view of a site’s security infrastructure, easier integration between access control, video and intruder alarm systems, remote web-based or mobile access, compatibility with building management systems and HR systems – and a world in which IP systems achieve close to 100 per cent penetration increasingly feels like an inevitability, rather than a possibility.

However, there is a potential stumbling block in IP’s path to total dominance; hype. It’s a hurdle that often appears when a technological revolution is in full swing. It has happened to IP in much the same way it is happening to ‘cloud’, ‘big data’ or ‘mobile’. Suddenly, these technologies are seen as a panacea, a silver bullet, the answer to every question. IP technology has huge strengths, but if we overpromise, specifying it for every customer irrespective of context, we risk undermining it.

Worse, we risk damaging confidence in it.

According to Jeremy Kimber, Honeywell Security Group, one of the best ways in business to delight customers is to ‘under promise, and over-deliver’.

He says: “Over-selling the benefits of a product or service, then failing to meet the customer’s falsely inflated expectations negatively impacts an individual or company’s reputation, increases customer churn and, crucially, leads to lost revenue. In the past we have seen this with video analytics systems. This is now a trap installers and manufacturers risk falling into in today’s IP market.

Yes, many IP product ranges on the market today are capable of incredible performance and packed full of cutting-edge features. However, there is a critical requirement to understand the customer’s unique set of requirements and the environment in which the products will be used.”

T

Under-delivering To confirm this Jeremy explains how Honeywell recently completed a number of mega budget IP projects for organisations based in Qatar, Oman and Kuwait. In each instance, the customer invested a large sum in designing a ‘state-of-theart’ IP security system from scratch with each component and the system network purchased to the highest specification possible.

www.psimagazine.co.uk

“As you might expect,” says Jeremy, “the high-definition IP cameras are capable of delivering to their full specification since the whole network is brand new, and both it and the system have been designed to provide the end users’ security staff with a ‘bells and whistles’ solution. But imagine a slightly different scenario; maybe a retail organisation in Europe with a budget a tenth of the size, looking to upgrade its system and purchasing a set of impressive-looking IP cameras to plug into a legacy network and recording hardware from a different supplier. The system might have an old hybrid DVR and network limitations, rendering it incapable of getting 100 per cent out of the IP cameras. Cue unhappy customer.”

The message here is simple; providing an IP solution – or any solution for that matter – isn’t a case of reading off an impressive list of product specifications. It’s about recognising the customer’s unique circumstances, understanding their challenges and limitations, and selling and delivering a realistic vision for them.

A matter of trust This matters. If manufacturers simply extol the virtues of a product’s spec sheet – a product which then goes on to underperform when it is installed in the wrong context – it will undermine installer and end user confidence in IP. Equally, for installers, while it’s tempting to specify multimegapixel IP cameras with their many advantages to a customer, the sale must only be made with a full knowledge of the customer’s set-up and an honest appraisal of how the product will perform in situ.

“The history books are littered with examples of technology that suffered simply because people didn’t trust it. Let’s make sure IP doesn’t join the list,” says Jeremy.

Life in analogue yet Another important consideration is the enduring power of analogue solutions. For customers with smaller budgets or straight-forward objectives for their security system, analogue is still often the perfect solution. Let’s take a small retail outlet with 10-15 staff, a stockroom, staff room and shop floor.

In this context, is it really in the best interests of the customer to rip out their existing system and replace it with something ‘all singing, all dancing’ that requires network upgrades, integrates with

IP technology has huge strengths, but if we overpromise, specifying it for every customer irrespective of context, we risk undermining it 51

EDIT feature ip jul14_000_PSI_jul14 25/06/2014 17:26 Page 3

IP SUCCESS

effectively, in addition to introducing higher spec cameras, where appropriate or affordable, and enhancing options for integration to access or use of technology like video analytics,” explains Jeremy Kimber. “Further it’s an opportunity for installers to win over security managers before asking them to sign huge cheques. It’s a ‘try before you buy’, that is guaranteed to, over time, deliver a much higher number of IP converts in a much shorter space of time than aggressively selling it to every customer in every context. The bottom line is this; IP sells itself. The key is giving end users the confidence to embrace it without a massive capital outlay.”

Education, education, education

their (non-existent) HR and (non-existent) building management system, or provides their security team (a security guard) with a forensic capability he may not have the ability to use effectively?

Possibly not.

Specifying IP in the right circumstances is critical – specifying it every time will lead to many security managers questioning its value.

Hybrid: The third way Let’s consider another scenario. Imagine a university with 20 or 30 different campus buildings; a collection of residential buildings, a host of different departments and lecture halls, sports facilities, shared public areas like libraries, theatre halls, bars or car parks. The campus’s security team might well have an array of different analogue cameras installed in different buildings and areas, and – to say nothing of squeezed budgets in the education sector – would likely not want to replace every piece of security equipment in order to benefit from IP. They might want a single view of all video through a common video management system based on NVRs or COTS servers, or even a video analytics system, plus opportunities for enhanced integration to access control systems, but the idea of ripping out their entire old infrastructure isn’t even worth considering.

In this context, hybrid solutions can be the perfect way of managing the migration to IP introducing the benefits of IP without major upfront cost or potential risks.

“By upgrading the head end management solution and replacing DVRs with NVRs, an installer can then use encoders to bring existing analogue cameras into an IP system, capturing and managing the information far more 52

For some installers, it’s tempting to run from IP because of its perceived complexities. Unlike a traditional closed circuit analogue solution – which installers have grown up with and instinctively feel comfortable with – an IP solution requires both a different technological approach and far more interaction with end user IT departments as well as their security teams.

Since the solution will interact with a company’s IT infrastructure of servers and networks, implementing it can be a daunting task.

“Grasping the nettle is important for a number of reasons,” reveals Jeremy. “The most compelling is cold, hard cash. Installers that don’t invest in educating their employees on how to install IP systems are missing out on pitching a potentially lucrative and rapidly growing revenue stream to commercial and public sector organisations. Equally, those that under-invest risk sending out engineers with under-developed skill sets to deploy solutions that are outside of their comfort zone. This can lead to errors, constant call backs which kill any profit on the job and – once again – a disappointed customer whose faith in both the installer and in IP as the appropriate solution for them, is dented.”

In short, while the IP market is booming there are still challenges that lie in wait. As an industry, selling solutions not spec sheets, investing in training and development across the board and winning customers around to the benefits of IP by introducing hybrid solutions must be the big priorities for the coming years.

Retaining end user support for IP depends on it.

Specifying IP in the right circumstances is critical – specifying it every time will lead to many security managers questioning its value www.psimagazine.co.uk

Project1_Layout 1 25/02/2014 11:03 Page 1

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Project1_Layout 1 28/04/2014 12:59 Page 1

EDIT standards jul14_000_PSI_jul14 25/06/2014 17:35 Page 2

STANDARDS

Cable concerns Connections “Alarm cable – it’s just a bit of wire isn’t it?” asks Adrian Mealing, Chairman BSIA Security Equipment Manufacturers Section

or many years, quite possibly the most critical part of any intruder alarm system has been taken for granted. The cable used for systems in the UK used to have a standard BS4737-3. Unfortunately, the introduction of PD6662 omitted his standard. Whilst initially that did not seem to be a problem, the last few years have proven otherwise.

Most control panel manufacturers detail the requirements of the cable that should be used. In nearly all cases 8 -10 ohms per 100Mtrs is the norm.

The lack of a current standard for cable is causing major issues for manufacturers and installers. This obviously impacts upon the end user, when the system misbehaves randomly, causes false alarms, or in the very worst case may not let the user actually operate their system.

The amount of counterfeit and low quality cable that is available, some even claiming compliance to the old standard is frightening. CCA, or Copper Clad Aluminium has been tested by many manufacturers, with some very worrying results. A reel of 100Mtr alarm cable claiming compliance to BS4737, and bought from a reputable wholesaler was tested by my own team, and measured at 36 ohms. The impact of this on the system performance is huge.

Much of the cable is also brittle, and the amount of actual copper at the absolute minimum, if it exists at all. Pulling cables puts strain on them, and the brittle nature of the problem cable is not always apparent during the installation, causing issues sometimes weeks or months after the installation.

Fortunately, BSIA manufacturers and installers identified the increase in these issues some months ago and have been working hard on a new British Standard for alarm cable with the hope that it will get pushed into Europe where the same problems exist.

Until this standard is in place, installers and specifiers are free to do as the please. The increased cost of copper across the globe forced cable manufacturers to look at alternative ways of providing quality cable that meets the requirements. Some of the manufacturers have done this; others have taken the alternative route and produced something that frankly is not fit for purpose.

So the next time you specify or install a system, make sure you use quality cable that meets the needs of the system, and will perform. A simple test with your meter will tell you if the cable is good or bad. Using a trusted supplier will help, but until the standard is in place, if you have problems on sites, new or existing, don’t just take the cable for granted. There is a very high probability that it could be the cause.

Next month: The impact of the wireless revolution.

F

www.psimagazine.co.uk

Hello again, At the beginning of June, a delegation from the Fire and Security Association met with the Security Industry Authority to seek urgent clarification of the situation regarding the planned extension of security sector Business Licensing, which is set for 2015.

As a result the following (in italics) was confirmed in writing to the FSA by the SIA in early June 2014.

If a person uses CCTV to monitor the activities of the public or to identify a particular person, and they are doing so for the purposes of one of the “manned guarding” definitions in Schedule 2 of the Private Security Industry Act 2001, then they require an individual licence (only when that activity is carried out in relation to a contract with a customer). The type of licence they may require (CCTV or Security Guard) will depend on why they are carrying out the activity.

This can be summarised as: •

Using CCTV to guard premises against unauthorised access or occupation = identifying a trespasser = Security Guard licence required;

•

Using CCTV to guard property against destruction or damage =protecting property = Security Guard licence;

•

Using CCTV to guard property against being stolen or otherwise dishonestly taken or obtained = protecting property = Security Guard licence;

•

Using CCTV to guard premises against outbreaks of disorder = not just identifying a trespasser or protecting property = PSS (CCTV) licence required;

•

Using CCTV to guard one or more individuals against assault or injuries = not just identifying a trespasser or protecting property = PSS (CCTV) licence.

A person who carries out CCTV activity that falls under Security Guard licensing would also be licensed for that CCTV activity if they hold a PSS (CCTV) licence. They would not require an additional (SG) licence.

Some ARCs monitor only Intruder systems designed for ‘visual verification’, to confirm an intruder alarm signal and hold up alarm.

This may comprise a still picture or short video of pre-alarm, alarm, and post-alarm, which is automatically sent to the ARC. The operator decides whether to advise the police about the activation (to reduce false alarms being passed directly to the police). Whether this activity is also licensable hinges on whether “surveillance” is being carried out.

If the individual in question is using a type of surveillance to guard against unauthorised access, theft or damage (note that “guarding against” includes providing information about what has already happened) then an SG licence is required.

However, if an individual simply responds to an alarm/message by automatically referring the matter to the emergency services, a private response service or a key holder, then this would not appear to be “surveillance” as there is no observation (visual or otherwise) or monitoring/assessment of the situation that amounts to “surveillance”.

So all those ARC’s out there monitoring visually confirmed alarms – you have to use licensed operators. To all those police forces accepting 999 calls for CCTV activations from uncertificated ARC’s, the caller and the uncertificated ARC is more than likely breaking the law if they are not licensed by the SIA. So when accepting visually confirmed alarms why not ask for the operators SIA license details to crack down on those breaking the law?

Bye for now

55

EDIT feature support jul14_000_PSI_jul14 25/06/2014 17:26 Page 1

SUPPORT

On a ‘need to know’ basis ver the last ten years or so there has been a seismic shift in the level of technology that is incorporated into intruder alarm systems. For example, the flexibility offered by the Internet enables systems to be controlled from any remote location, while high-end panels are now available that can accommodate up to 1,000 individual detector zones. Despite the many benefits these kinds of advances offer, even the most well trained and techsavvy installers sometimes need expert support and advice in order to get the best out of them.

Time is money, so when technical help is required, getting the right advice quickly is important. Suffice to say that the standard of technical support varies considerably amongst intruder alarm manufacturers, so it really does pay to address this issue at the early stages of Matthew Phelps, managing the purchasing cycle. director of Eaton’s security Installers need to consider the business, explains why, in an availability and quality of manufacturer age of fast paced technological support as part of the total cost of ownership, instead of just looking at advancements, high levels of the initial product price. Some technical support from your manufacturers providing low cost supplier is still vital. intruder alarm systems are only able to do so by offering technical support that is limited in scope, substandard or, in some cases, non-existent.

O

Cause and effect

Some manufacturers providing low cost intruder alarm systems are only able to do so by offering support that is limited in scope, substandard or, in some cases, non-existent 56

A short-term approach to intruder alarm product and system procurement can have significant financial and reputational ramifications. If an installer can’t get quick answers to technical and application based questions, it could well mean that work on-site has to be delayed and the associated costs of such actions can have a negative impact on any expected profit margins.

In schools and other educational establishments, for example, work often has to be carried out during school holidays. Therefore, working with a manufacturer that offers technical support during every working day – even over the Christmas and New Year period - can prove invaluable to companies whose jobs would otherwise be delayed.

Just as importantly is the reputational damage that can result from a poor purchasing decision.

An end user’s confidence in an installer’s capabilities can be severely dented if those onsite are unable to quickly resolve queries due to a lack of manufacturer support. In an increasingly competitive market, this could lead to contracts not being renewed or the possibility of any future work being unlikely.

Quick on the draw Although some manufacturers make great claims about the depth of their support structures, installers should always ‘scratch the surface’ to find out exactly what levels of service they can expect. Some stipulate certain pre-requisites before providing support, such as the completion of product training and access to technical manuals. All of this should be factored in to the ultimate purchasing decision.

When on-site time is of the essence, so anything less than an immediate answer to a phone call is a problem. It therefore pays to ask about a manufacturer’s average time to answer, as waiting for a call back is of little use when in the middle of a job.

That said, having a call answered is one thing but getting the required information in a clear, concise and helpful fashion is another.

Those offering advice should have experience of intruder, access control and IT installations.

Technology can also help and troubleshooting is made more effective if an installer is able to download the profile of the alarm system, email it to the support team, who can then replicate the problem and offer an appropriate solution.

Manufacturers that offer these facilities are fast becoming the partners of choice.

In addition, installers should not be afraid to ask to visit a manufacturer’s customer support facilities – those that have invested in their support infrastructure will be only too happy to oblige.

Serious business Obviously, having to spend as little time as possible on the telephone is the most beneficial scenario, so manufacturer support should also extend into practical training and knowledge provision.

Installers that take the time to invest in effective conversion training and product based workshops will find this an invaluable way to speed up installation times and lower their reliance on technical support services. Attending a course not only assists in providing knowledge about products, it will also look at how they can be used in a variety of applications. It is this depth of information that will help to ensure that any installed product is optimised to meet a customer’s specific system requirements.

The bigger picture Good quality support is so much more than a ‘nice to have’ feature – installers should view it as an integral part of a product offering and be very wary of partnering with manufacturers that cannot demonstrate the highest standards of technical back up. The costs associated with any on-site downtime can soon cancel out any savings on the initial purchase price. Therefore, ask the right questions in advance and take the long-term view.

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Project1_Layout 1 26/06/2014 14:20 Page 1

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EDIT off the wall jul14_PSI_jul14 25/06/2014 17:31 Page 2

COMPILATION SPECIAL OFF THE WALL

CAUGHT ON CAMERA Drunks take on stairs The first video of CCTV compilation clips this month features an array of drunks trying to get home and a very lucky bystander being missed by a flying TV. Of particular note is the gentleman attempting to use an escalator while being a little ‘worse for wear’. www.youtube.com/watch?v=24hvR0ELGIk

You lucky, lucky….

It’s not just in the Final Destination movies that people cheat death. In this compilation (probably the best one on this page) CCTV footage is mixed with hand held camera video showing some extraordinarily lucky people surviving a fatal incident by the skin of their teeth. Not for the faint hearted! www.youtube.com/watch?v=wm0ywsD9V88

The alien compilation As PSI readers know, there are two common types of CCTV footage we regularly feature in this section; ghosts and aliens. This video shows a number of incidents of supposed UFO sightings, but are more than likely either planes or insects on the lens. www.youtube.com/watch?v=YjReVZr3dnk

As we all know, CCTV has a real value in the fight against crime, however once in a while it captures the public doing something that is perhaps not altogether sensible or it catches a real one-off moment. Here we look at a look at CCTV clips from around the world…

Making an entrance Modern offices are often designed with aesthetics in mind rather than functionality as this collection of clips shows. A host of people walk straight into glass doors that they do not see, in one case resulting in a whole cup of coffee ending up over the door.

At least the person behind will see the entrance now. www.youtube.com/watch?v=bLA5kCcL32s

Risking it all Some people just can’t wait a few minutes for a train crossing to be clear and so put themselves and in some cases their children at risk by jumping barriers or crossing the tracks while the train is approaching. There has been a number of campaigns by Network Rail to highlight the dangers, but the problem persists. www.youtube.com/watch?v=3PcscQTlbFI

Smooth criminals – NOT! This final collection of videos show that the intelligence of some members of the criminal fraternity is not all that high.

We see a range of robbery attempts fail either due to bad planning or simple stupidity as in the felons putting their weapons down to collect cash. A highlight is the Apple store ram raid in which the driver cannot reverse the car out. www.youtube.com/watch?v=3j1gjQBikJw

58

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ACCESS CONTROL

SECURE ACCESS TECHNOLOGY LIMITED Authorised Dealer Tel: 0845 1 300 855 Fax: 0845 1 300 866 Email: info@secure-access.co.uk Website: www.secure-access.co.uk

AUTOMATIC VEHICLE IDENTIFICATION

NEDAP AVI PO Box 103, 7140 AC Groenlo, The Netherlands Tel: +31 544 471 666 Fax: +31 544 464 255 E-mail: info-avi@nedap.com www.nedapavi.com

Tel: 01964 535858 Email: sales@heald.uk.com Web: www.heald.uk.com

ACCESS CONTROL – BARRIERS, GATES, CCTV ACCESS CONTROL – BARRIERS GATES & ROAD BLOCKERS

FRONTIER PITTS Crompton House, Crompton Way, Manor Royal Industrial Estate, Crawley, West Sussex RH10 9QZ Tel: 01293 548301 Fax: 01293 560650 Email: sales@frontierpitts.com Web: www.frontierpitts.com

ABSOLUTE ACCESS Aberford Road, Leeds, LS15 4EF Tel: 01132 813511 E: richard.samwell@absoluteaccess.co.uk www.absoluteaccess.co.uk Access Control, Automatic Gates, Barriers, Blockers, CCTV

ACCESS CONTROL – BIOMETRICS, BARRIERS, CCTV, TURNSTILES

ACCESS CONTROL – MANUFACTURER

UKB INTERNATIONAL LTD

ROSSLARE SECURITY PRODUCTS

Planet Place, Newcastle upon Tyne Tyne and Wear NE12 6RD Tel: 0845 643 2122 Email: sales@ukbinternational.com Web: www.ukbinternational.com

Rosslare Security Products manufactures the Security Industry’s largest and most versatile range of Proximity and Smart Card readers.

Bletchley Park, Milton Keynes, MK3 6EB Tel: 01908-363467 Email: sales.uk@rosslaresecurity.com www.rosslaresecurity.com ISO 9001 and ISO 14001 Certification

www.insight-security.com Tel: +44 (0)1273 475500

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MANUFACTURE STANDALONE ACCESS CONTROL PRODUCTS PSU’S, KEYPADS, ELECTRIC LOCKS, BREAKGLASS, EXIT BUTTONS

RGL ELECTRONICS LTD “Products to Trust – Power to Help” Pelham Works, Pelham Street, Wolverhampton WV3 0BJ Sales: +44 (0) 1902 656667 Fax: +44 (0) 1902 427394 Email: info@rgl.co www.rgl.co

BUSINESS CONTINUITY

BUSINESS CONTINUITY SOFTWARE & CONSULTANCY

CONTINUITY2 E232 Edinburgh House Righead Gate Glasgow G74 1LS Tel: +44 (0) 845 09 444 02 Fax : +44 (0) 845 09 444 03 info@continuity2.com

CCTV POLES, COLUMNS, TOWERS AND MOUNTING PRODUCTS

ALTRON COMMUNICATIONS EQUIPMENT LTD Tower House, Parc Hendre, Capel Hendre, Carms. SA18 3SJ Tel: +44 (0) 1269 831431 Email: comms@altron.co.uk Web: www.altron.co.uk

CCTV

G-TEC Gtec House, 35-37 Whitton Dene Hounslow, Middlesex TW3 2JN Tel: 0208 898 9500 www.gtecsecurity.co.uk sales@gtecsecurity.co.uk

CCTV

PECAN

BUSINESS CONTINUITY MANAGEMENT

CONTINUITY FORUM Creating Continuity ....... Building Resilience A not-for-profit organisation providing help and support Tel: +44(0)208 993 1599 Fax: +44(0)1886 833845 Email: membership@continuityforum.org Web: www.continuityforum.org

Stortech Elec, Unit 2 spire green Centre Pinnacles West, Harlow, Essex CM19 5TS Tel 01279 419913 Fx 01279 419925 www.pecancctv.co.uk email sales@stortech.co.uk

CCTV/IP SOLUTIONS

DALLMEIER UK LTD 3 Beaufort Trade Park, Pucklechurch, Bristol BS16 9QH Tel: +44 (0) 117 303 9 303 Fax: +44 (0) 117 303 9 302 Email: dallmeieruk@dallmeier.com

PHYSICAL IT SECURITY

RITTAL LTD Tel: 020 8344 4716 Email: information@rittal.co.uk www.rittal.co.uk

CCTV & IP SECURITY SOLUTIONS

PANASONIC SYSTEM NETWORKS EUROPE Panasonic House, Willoughby Road Bracknell, Berkshire RG12 8FP Tel: 0844 8443888 Fax: 01344 853221 Email: system.solutions@eu.panasonic.com Web: www.panasonic.co.uk/cctv

BUSINESS CONTINUITY 4 Scotia Close Brackmills Northampton NN4 7HR 01604 769222 www.bcontinuity.com

COMMUNICATIONS & TRANSMISSION EQUIPMENT

KBC NETWORKS LTD.

CCTV

SURVEILLANCE / CCTV

IDIS EUROPE

Barham Court, Teston, Maidstone, Kent ME18 5BZ www.kbcnetworks.com Phone: 01622 618787 Fax: 020 7100 8147 Email: emeasales@kbcnetworks.com

DIGITAL IP CAMERAS

SESYS LTD

1000 Great West Road, Brentford, LONDON TW8 9HH Tel : +44 (0)203 657 5678 Fax : +44 (0)203 697 9360 uksales@idisglobal.com

Supplying digital IP camera for rapid deployment, remote site monitoring, fixed and short term installations. High resolution images available over mobile and wireless networks to any standard web browser.

MANUFACTURERS OF A COMPLETE RANGE OF INNOVATIVE INFRA RED AND WHITE LIGHT LED LIGHTING PRODUCTS FOR PROFESSIONAL APPLICATIONS INCLUDING CCTV SCENE ILLUMINATION, ARCHITECTURAL UP-LIGHTING AND COVERT SECURITY.

END TO END CCTV SOLUTIONS/RECORDERS, CAMERAS, NETWORK PRODUCTS

ADVANCED LED TECHNOLOGY LTD Sales: +44 (0) 1706 363 998 Technical: +44 (0) 191 270 5148 Email: info@advanced-led-technology.com www.advanced-led-technology.com

1 Rotherbrook Court, Bedford Road, Petersfield, Hampshire, GU32 3QG Tel +44 (0) 1730 230530 Fax +44 (0) 1730 262333 Email: info@sesys.co.uk www.sesys.co.uk

DEDICATED MICROS 1200 Daresbury Park, Daresbury, Warrington, WA4 4HS, UK Tel: +44 (0) 845 600 9500 Fax: +44 (0) 845 600 9504 Email: customerservices@dmicros.com www.dmicros.com

www.insight-security.com Tel: +44 (0)1273 475500

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INFRA-RED, WHITE-LIGHT AND NETWORK CCTV LIGHTING

RAYTEC Unit 3 Wansbeck Business Park, Rotary Parkway, Ashington, Northumberland. NE638QW Tel: 01670 520 055 Email: sales@rayteccctv.com Web: www.rayteccctv.com

CCTV SPECIALISTS

PLETTAC SECURITY LTD Unit 39 Sir Frank Whittle Business Centre, Great Central Way, Rugby, Warwickshire CV21 3XH Tel: 0844 800 1725 Fax: 01788 544 549 Email: sales@plettac.co.uk www.plettac.co.uk

TRADE ONLY CCTV MANUFACTURER AND DISTRIBUTOR

COP SECURITY Leading European Supplier of CCTV equipment all backed up by an industry leading service and support package called Advantage Plus. COP Security, a division of Weststone Ltd, has been designing, manufacturing and distributing CCTV products for over 17 years.

COP Security is the sole UK distributor for IRLAB products and the highly successful Inspire DVR range.

More than just a distributor.

COP Security, Delph New Road, Dobcross, OL3 5BG Tel: +44 (0) 1457 874 999 Fax: +44 (0) 1457 829 201 sales@cop-eu.com www.cop-eu.com

WHY MAYFLEX? ALL TOGETHER. PRODUCTS, PARTNERS, PEOPLE, SERVICE – MAYFLEX BRINGS IT ALL TOGETHER.

MAYFLEX Excel House, Junction Six Industrial Park, Electric Avenue, Birmingham B6 7JJ

Tel: 0800 881 5199 Email: securitysales@mayflex.com Web: www.mayflex.com

CCTV & IP SOLUTIONS, POS & CASH REGISTER INTERFACE, EPOS FRAUD DETECTION

AMERICAN VIDEO EQUIPMENT Endeavour House, Coopers End Road, Stansted, Essex CM24 1SJ Tel : +44 (0)845 600 9323 Fax : +44 (0)845 600 9363 E-mail: avesales@ave-uk.com

CONTROL ROOM & MONITORING SERVICES

THE UK’S MOST SUCCESSFUL DISTRIBUTOR OF IP, CCTV, ACCESS CONTROL AND INTRUDER DETECTION SOLUTIONS

NORBAIN SD LTD ADVANCED MONITORING SERVICES

210 Wharfedale Road, IQ Winnersh, Wokingham, Berkshire, RG41 5TP Tel: 0118 912 5000 Fax: 0118 912 5001 www.norbain.com Email: info@norbain.com

EUROTECH MONITORING SERVICES LTD.

Specialist in:- Outsourced Control Room Facilities • Lone Worker Monitoring • Vehicle Tracking • Message Handling • Help Desk Facilities • Keyholding/Alarm Response Tel: 0208 889 0475 Fax: 0208 889 6679 E-MAIL eurotech@eurotechmonitoring.com Web: www.eurotechmonitoring.com

EMPLOYMENT

EMPLOYEE SCREENING SERVICES

DISTRIBUTORS

THE SECURITY WATCHDOG Cross and Pillory House, Cross and Pillory Lane, Alton, Hampshire, GU34 1HL, United Kingdom www.securitywatchdog.org.uk Telephone: 01420593830

EMPLOYMENT

URGENTLY NEEDED… National Franchise Opportunities with an established Security Company with over 4000 installs specialising in Audio Monitoring.

Try before you buy scheme.

Contact Graham for full prospectus graham@securahomes.co.uk TEL: 01274 631001

sales@onlinesecurityproducts.co.uk www.onlinesecurityproducts.co.uk

IDENTIFICATION

ADI ARE A LEADING GLOBAL DISTRIBUTOR OF SECURITY PRODUCTS OFFERING COMPLETE SOLUTIONS FOR ANY INSTALLATION.

ADI GLOBAL DISTRIBUTION Chatsworth House, Hollins Brook Park, Roach Bank Road, Bury BL9 8RN Tel: 0161 767 2900 Fax: 0161 767 2909 Email: info@adiglobal.com

www.insight-security.com Tel: +44 (0)1273 475500

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COMPLETE SOLUTIONS FOR IDENTIFICATION

PERIMETER PROTECTION

DATABAC GROUP LIMITED

GPS PERIMETER SYSTEMS LTD

1 The Ashway Centre, Elm Crescent, Kingston upon Thames, Surrey KT2 6HH Tel: +44 (0)20 8546 9826 Fax:+44 (0)20 8547 1026 enquiries@databac.com

14 Low Farm Place, Moulton Park Northampton, NN3 6HY UK Tel: +44(0)1604 648344 Fax: +44(0)1604 646097 E-mail: info@gpsperimeter.co.uk Web site: www.gpsperimeter.co.uk

INDUSTRY ORGANISATIONS

PLANNED PREVENTATIVE MAINTENANCE

TRADE ASSOCIATION FOR THE PRIVATE SECURITY INDUSTRY

BRITISH SECURITY INDUSTRY ASSOCIATION Tel: 0845 389 3889 Email: info@bsia.co.uk Website: www.bsia.co.uk

THE LEADING CERTIFICATION BODY FOR THE SECURITY INDUSTRY

SECURITY MAINTENANCE CONSULTANTS • Planned Preventative Maintenance (PPM) Specialists • Price Comparison Service (achieving 20-70% savings) • FM Support / Instant Reporting / Remedial Work • System Take-Overs / Upgrades / Additions • Access, CCTV, Fire & Intruder, BMS, Networks & Automation • Free independent, impartial advice Tel: +44 (0)20 7097 8568 sales@securitysupportservices.co.uk

SSAIB 7-11 Earsdon Road, West Monkseaton Whitley Bay, Tyne & Wear NE25 9SX Tel: 0191 2963242 Web: www.ssaib.org

INTEGRATED SECURITY SOLUTIONS SECURITY PRODUCTS AND INTEGRATED SOLUTIONS

HONEYWELL SECURITY GROUP Honeywell Security Group provides innovative intrusion detection, video surveillance and access control products and solutions that monitor and protect millions of facilities, offices and homes worldwide. Honeywell integrates the latest in IP and digital technology with traditional analogue components enabling users to better control operational costs and maximise existing investments in security and surveillance equipment. Honeywell – your partner of choice in security.

Tel: +44 (0) 844 8000 235 E-mail: securitysales@honeywell.com Web: www.honeywell.com/security/uk

POWER

STANDBY POWER SPECIALISTS; UPS, GENERATORS, SERVICE & MAINTENANCE

DALE POWER SOLUTIONS LTD Salter Road, Eastfield Industrial Estate, Scarborough, North Yorkshire YO11 3DU United Kingdom Phone: +44 1723 583511 Fax: +44 1723 581231 www.dalepowersolutions.com

POWER SUPPLIES – DC SWITCH MODE AND AC

DYCON LTD Cwm Cynon Business Park, Mountain Ash, CF45 4ER Tel: 01443 471 060 Fax: 01443 479 374 Email: marketing@dyconsecurity.com www.dyconsecurity.com The Power to Control; the Power to Communicate

INTEGRATED SECURITY SOLUTIONS

INNER RANGE EUROPE LTD Units 10 - 11, Theale Lakes Business Park, Moulden Way, Sulhampstead, Reading, Berkshire RG74GB, United Kingdom Tel: +44(0) 845 470 5000 Fax: +44(0) 845 470 5001 Email: ireurope@innerrange.co.uk www.innerrange.com

STANDBY POWER

UPS SYSTEMS PLC Herongate, Hungerford, Berkshire RG17 0YU Tel: 01488 680500 sales@upssystems.co.uk www.upssystems.co.uk

SECURITY PRODUCTS AND INTEGRATED SOLUTIONS

TYCO SECURITY PRODUCTS Heathrow Boulevard 3, 282 Bath Road, Sipson, West Drayton. UB7 0DQ / UK Tel: +44 (0)20 8750 5660 www.tycosecurityproducts.com

UPS - UNINTERRUPTIBLE POWER SUPPLIES

ADEPT POWER SOLUTIONS LTD Adept House, 65 South Way, Walworth Business Park Andover, Hants SP10 5AF Tel: 01264 351415 Fax: 01264 351217 Web: www.adeptpower.co.uk E-mail: sales@adeptpower.co.uk

PERIMETER PROTECTION INFRARED DETECTION

UPS - UNINTERRUPTIBLE POWER SUPPLIES

GJD MANUFACTURING LTD

UNINTERRUPTIBLE POWER SUPPLIES LTD

Unit 2 Birch Industrial Estate, Whittle Lane, Heywood, Lancashire, OL10 2SX Tel: + 44 (0) 1706 363998 Fax: + 44 (0) 1706 363991 Email: info@gjd.co.uk www.gjd.co.uk

Woodgate, Bartley Wood Business Park Hook, Hampshire RG27 9XA Tel: 01256 386700 5152 e-mail: sales@upspower.co.uk www.upspower.co.uk

www.insight-security.com Tel: +44 (0)1273 475500

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SECURITY

ONLINE SECURITY SUPERMARKET

EBUYELECTRICAL.COM CASH MANAGEMENT SOLUTIONS

LOOMIS UK LIMITED 1 Alder Court, Rennie Hogg Road, Nottingham, NG2 1RX T - 0845 309 6419 E - info@uk.loomis.com W - www.loomis.co.uk

Lincoln House, Malcolm Street Derby DE23 8LT Tel: 0871 208 1187 www.ebuyelectrical.com

INTRUDER ALARMS – DUAL SIGNALLING

WEBWAYONE LTD CASH & VALUABLES IN TRANSIT

CONTRACT SECURITY SERVICES LTD Challenger House, 125 Gunnersbury Lane, London W3 8LH Tel: 020 8752 0160 Fax: 020 8992 9536 E: info@contractsecurity.co.uk E: sales@contractsecurity.co.uk Web: www.contractsecurity.co.uk

11 Kingfisher Court, Hambridge Road, Newbury Berkshire, RG14 5SJ Tel: 01635 231500 Email: sales@webwayone.co.uk www.webwayone.co.uk www.twitter.com/webwayoneltd www.linkedin.com/company/webwayone

LIFE SAFETY EQUIPMENT

C-TEC CCTV

INSIGHT SECURITY Unit 2, Cliffe Industrial Estate Lewes, East Sussex BN8 6JL Tel: 01273 475500 Email:info@insight-security.com www.insight-security.com

Challenge Way, Martland Park, Wigan WN5 OLD United Kingdom Tel: +44 (0) 1942 322744 Fax: +44 (0) 1942 829867 Website: http://www.c-tec.co.uk

PERIMETER SECURITY

TAKEX EUROPE LTD FENCING SPECIALISTS

J B CORRIE & CO LTD Frenchmans Road Petersfield, Hampshire GU32 3AP Tel: 01730 237100 Fax: 01730 264915 email: fencing@jbcorrie.co.uk

Aviary Court, Wade Road, Basingstoke Hampshire RG24 8PE Tel: +44 (0) 1256 475555 Fax: +44 (0) 1256 466268 Email: sales@takexeurope.com Web: www.takexeurope.com

SECURITY EQUIPMENT INTRUSION DETECTION AND PERIMETER PROTECTION

OPTEX (EUROPE) LTD Redwall® infrared and laser detectors for CCTV applications and Fiber SenSys® fibre optic perimeter security solutions are owned by Optex. Platinum House, Unit 32B Clivemont Road, Cordwallis Industrial Estate, Maidenhead, Berkshire, SL6 7BZ Tel: +44 (0) 1628 631000 Fax: +44 (0) 1628 636311 Email: sales@optex-europe.com www.optex-europe.com

PYRONIX LIMITED Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY. Tel: +44 (0) 1709 700 100 Fax: +44 (0) 1709 701 042 www.facebook.com/Pyronix www.linkedin.com/company/pyronix www.twitter.com/pyronix

SECURITY SYSTEMS INTRUDER AND FIRE PRODUCTS

BOSCH SECURITY SYSTEMS LTD

CQR SECURITY

PO Box 750, Uxbridge, Middlesex UB9 5ZJ Tel: 01895 878088 Fax: 01895 878089 E-mail: uk.securitysystems@bosch.com Web: www.boschsecurity.co.uk

125 Pasture road, Moreton, Wirral UK CH46 4 TH Tel: 0151 606 1000 Fax: 0151 606 1122 Email: andyw@cqr.co.uk www.cqr.co.uk

INTRUDER ALARMS – DUAL SIGNALLING

CSL DUALCOM LTD Salamander Quay West, Park Lane Harefield , Middlesex UB9 6NZ T: +44 (0)1895 474 474 F: +44 (0)1895 474 440 www.csldual.com

INTRUDER ALARMS AND SECURITY MANAGEMENT SOLUTIONS

RISCO GROUP Commerce House, Whitbrook Way, Stakehill Distribution Park, Middleton, Manchester, M24 2SS Tel: 0161 655 5500 Fax: 0161 655 5501 Email: sales@riscogroup.co.uk Web: www.riscogroup.com/uk

SECURITY EQUIPMENT

CASTLE Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY TEL +44 (0) 1709 700 100 FAX +44 (0) 1709 701 042 www.facebook.com/castlesecurity www.linkedin.com/company/castlesecurity

www.twitter.com/castlesecurity

VICON INDUSTRIES LTD. Brunel Way Fareham Hampshire, PO15 5TX United Kingdom www.vicon.com

www.insight-security.com Tel: +44 (0)1273 475500

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APPOINTMENTS

APPOINTMENTS Paul Ramsay Pyronix has released news of their newest appointment to their Board of Directors, Paul Ramsay, who has joined the company as an International Sales Director. This appointment will see Paul further develop the current EMEA and international markets outside of Poland, Russia and Italy - these three European markets are to be managed by Valeri Filianov.

Paul was previously at Norbain the electronic security distributor as their Divisional Director of Export Sales. During his eleven years at Norbain, International sales grew significantly with expansion into the Middle East with offices in the UAE and Saudi.

Prior to joining Norbain, Paul worked in the manufacturing industry for several companies including a business that was successfully acquired during his tenure by Tyco Electronics.

During this time he progressed from a UK sales role to Director of Asian Sales and East Coast Regional Manager where he relocated to the USA. He has been the recipient of the BSIA Chairman’s award for his contribution to export and is an active Liveryman of the Worshipful Company of Security Professionals.

Tim Denby VMS provider Wavestore has appointed Tim Denby as its Analytics Account Manager. In this newly created role, Tim will assist his colleagues within the Wavestore sales team to bring to the attention of consultants, installers and systems integrators, the new business opportunities offered by analytical products when they are integrated into Wavestore’s VMS. Previously Marketing and Sales Director of footfall and people counting specialists, Axiomatic Technology, Tim is well-known for his enthusiastic promotion of analytic solutions which he passionately believes can, when professionally planned and implemented, make a substantial contribution to business efficiency, as well as add considerably to the capabilities of a video surveillance system designed to detect criminal or terrorist activity. His previous involvement at Axiomatic Technology in the deployment of analytics projects for a number of businesses and organisations, as well as his time as Sales Manager for EPOS supplier, Point Four, has enabled Tim to acquire expert knowledge on how analytics can offer real life benefits and value to various vertical markets, such as retail and leisure.

www.psimagazine.co.uk

Arlene Horsburgh Videx has appointed Arlene Horsburgh as Area Sales Manager covering Cumbria, the North East of England, Scotland and Ireland. With over 15 years’ experience in the security and access control distribution markets, Arlene will build upon existing relationships with key Videx distributors.

Arlene has extensive knowledge of IP systems and this will be invaluable in the promotion of the new Videx IP door entry kits and Portal Plus access control systems. She will also work closely with installers and end users, including local authorities, promoting Videx’s products which have been tested to STS202 BR2 Level of Burglary Resistance.

Neil Thomas, National Sales Manager, says: “Arlene brings exactly the type of experience we are looking for to these important areas of the UK. She will provide in-depth support to distributors, installers and end users on commercial as well as social and private residential projects of all sizes.”

Jo Milne-Rowe Allegion has confirmed the appointment of Jo MilneRowe as specification leader for door solutions.

With more than nine years’ experience in the industry, Jo will be based at Allegion’s UK headquarters in Walsall. From the Midlands Jo will be conducting nationwide travel to showcase the brands in Allegion’s door solutions portfolio, including its specification hardware, automatic and steel door solutions.

Jo’s remit is to work closely with architects and contractors at the specification stage of commercial projects, to provide bespoke advice and support.

Colin Campbell, Door Solutions Sales Leader, UK & Eire, at Allegion, commented on the new appointment: “At a time when the industry faces changing regulations, it can be difficult for individuals to keep on top of every change, and Jo will lead on providing support and responding to queries relating to door hardware and solutions. Jo’s track record in this area will be invaluable when it comes to supporting sectors such as transport, healthcare, education and commercial informing on code compliance and new solutions, and bringing her product knowledge to the fore.”

Jorge Gomez Jorge Gomez has been appointed Vice President of Business Development for Samsung Techwin for Europe, Russia and CIS. Jorge is a seasoned security industry professional whose expertise and extensive knowledge of video surveillance and integrated security solutions has been acquired during successful spells at Honeywell, Thales and General Electric.

Based at Samsung Techwin’s European Headquarters in Chertsey, UK, Jorge will direct and provide leadership for the company’s business development team which is tasked with building relationships with key market influencers, including consultants, specifiers, installers and system integrators, in order to identify new sales opportunities for Samsung Techwin’s IP network based video surveillance solutions.

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