PSi November 2014

PSI Magazine NOVEMBER 2014

November 2014 – £4.00

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November

2014 – £4.00

Professional Security Installer

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ine.co.uk

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We’ll let the technology do the talking.

Contents p3_000_PSI_sep11 28/10/2014 14:23 Page 2

November 2014 – £4.00

November 2014 www.psimagazine.co.uk

www.psimagazine.co.uk

Professional Security Installer

5 Editorial We live in the information age so can security systems be sold as beneficial to business?

6 Industry news News and events from the security and fire industries

11 Appointments We meet some of this month’s movers and shakers

12 News Extra It was revealed this month that Vanderbilt Industries is to acquire the Security Products from Siemens business and rebrand it in Europe.

14 News Extra If the installation company you work for went up for sale would you buy it? We meet two people who did just that

16 The PSi Interview This month we speak to Atul Rajput of Axis about the IP surveillance company’s move into access control

November

2014 – £4.00

19 Editor’s Choice The pick of the latest security products available on the market with QR codes for easy access

22 Product tests This month our independent testers look at technology from Vivotek and Velocity

29 Power play

www.psimagazine.c

o.uk

Who’s at the door?

How can your customer be sure who is trying to access their building? Three factor authentication using PINs, biometrics and cards is ideal. Video entry systems are also essential for the security of a site. This month we look at all the technologies

Highlighting the quantifiable savings that can be achieved using switched mode power for security

33 Access control gets personal The only way to know exactly who is at the door is with biometrics. We look at the trends

CONTACTS

35 SUPPLEMENT: PSiX issue 5 Inside this edition you’ll find thought provoking opinions on the integrated side of networked security

49 Is remote really smart?

EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: andy.clutton@psimagazine.co.uk

The PSI Panel discusses the use of smartphones and tablets for remote alarm management

DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8310 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk

53 Meet the installer

ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@proactivpubs.co.uk

We talk to Matthew Harrison of CIA Fire & Security about the trends he is seeing in the marketplace

54 Inside Story and Update An in-depth look at new technologies

64 Product Focus A selection of the latest equipment for video entry

75 The PSi Directory Your guide to vendors and service providers

www.psimagazine.co.uk

DISPLAY ADVERTISING Paul Amura Tel: 020 8295 8307 Fax: 01322 292295 E-mail: paul.amura@proactivpubs.co.uk

PSi QR Codes For ease of access, some of the items in PSi carry QR codes. Simply scan with your phone to visit relevant websites.

Security-based editorial contributions to PSI are welcomed, and the Editor reserves the right to alter or abridge text prior to publication. The views expressed in PSI are not necessarily those of the publishers.

Editorial and Advertisement Office PRO-ACTIV PUBLICATIONS LTD PO BOX 332 DARTFORD DA1 9FF © Pro-Activ Publications Ltd 2014

ADMINISTRATION Tracey Beale Tel: 020 8295 8306 Fax: 01322 292295 E-mail: tracey.beale@proactivpubs.co.uk

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher.

MANAGING DIRECTOR Mark Quittenton

ISSN: 1360-6476

CHAIRMAN Larry O’Leary

PSI is currently available for an annual subscription rate of £48.00 (UK only)

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EDIT leader nov14_000_PSI_nov14 27/10/2014 16:41 Page 1

Wireless Pet Immunity for Residential Applications Every home deserves commercial grade detection performance, including those with pets. The wireless Premier Compact PW-W provides uncompromising EN50131-2-2 Grade 2 catch performance and pet immunity for pets up to 35Kg. This winning combination provides class leading performance and unparalleled false alarm immunity, allowing you to standardise on one wireless detector to meet all your residential needs.

Pet Immunity & Grade 2 Catch Performance • Provides pet immunity for pets up to 35Kg without desensitising the detector at lower detection levels.

• Texecom’s proprietary HOTLens™ technology, based around diffractive structures, can not only focus infrared, it can also filter and shape detection zones. This “beam-shaping” allows the optical system to be tuned so that it is more sensitive to humans and less sensitive to animals.

• Ricochet mesh technology brings commercial grade wireless signalling to residential applications.

Designed & made in the UK by Texecom

EDIT leader nov14_000_PSI_nov14 27/10/2014 16:41 Page 2

www.psimagazine.co.uk

EDITORIAL

Mesh Network Ricochet enabled devices create a system where each wireless device is capable of repeating messages from other wireless devices.

Self-Healing Ricochet enabled devices dynamically change wireless signal routing to utilise the most reliable communication pathway available.

Bi-Directional Two-way communication between Ricochet enabled devices and the control system increases efficiency and reliability while providing enhanced functionality.

Advanced Digital Signal Processing Algorithms Intelligently analyses the environment to determine genuine intrusion situations.

Digital Temperature Compensation Automatically adjusts the detector’s sensitivity when the ambient room temperature changes.

Automatic Sensitivity Adjustment Filters out background disturbances by automatically adjusting the detector’s sensitivity according to the environment.

www.texe.com Sales: 01706 220460

Buy the BI...

Security systems don’t have to only be fitted for security purposes. BI turns a grudge purchase into a valuable asset t’s no surprise to anyone that security is generally considered to be a grudge purchase by clients. Nobody really wants to have to pay out for CCTV or intruder alarms etc, but the society we live in demands it and, as a result, insurers require it. This could well be why there is never a queue of people outside the premises of security distributors on the morning of a new camera launch in the same way there is for mobile phones. For the customer, the products you fit are a necessity and up until now, they don’t add anything to the bottom line.

This has also made pitching for a contract a tricky proposition and why many companies choose their security solutions on a cost basis. How often have you been told that you didn’t get the job because someone else could do the work for a cheaper price?

Some companies are switched on to the “you get what you pay for” message but there are those who are simply ticking boxes for the insurance company and so choose the lowest cost system regardless of the actual quality or efficiency of the technology but regretting their decision when they need to rely on it.

With the development of analytics however this has changed the “sell” and not only provides some added-value for the customer but also allows you to bundle in additional benefits at no cost to you, while also giving you an edge over the lower price, corner-cutting competition.

The key in all of this is business intelligence, or as the marketing types call it, BI. It is this information that comes in addition to the security function of the equipment thus softening the blow of the initial cost as it also brings into the mix other departments within the business including business development, marketing and sales. In other words the security budget does not necessarily take the full impact of the purchase; it is spread across a number of areas of funding.

So what are we talking about? Well the obvious ones are those that come from the analytics that some manufacturers package into a system free of charge such as people counting (footfall) and direction of movement. For a retailer, in particular, this type of information can be shown to a potential brand manager as a reason to pay for a product placement within a store. If a retailer can show that the majority of people turn left or right, or move in a certain way through the store then this information can add a premium to the positioning of items – therefore making the retailer money and paying for the installation many times over.

Bundle all of this in with network access and you have the kind of information technology system that is very accessable and valuable to certain departments.

Many manufacturers that we have spoken to over the last twelve months see BI as a major trend for security systems and one that could open doors for the installer. This means that BI will be a focus of the future development of analytics as adding functionality is all about added-value.

This is the information age after all.

I

Andy Clutton EDITOR 5

EDIT news nov14_PSI_nov14 28/10/2014 13:41 Page 2

INDUSTRY NEWS

INDUSTRY NEWS Workshops to address Surveillance Code

In brief Samsung Techwin Europe has announced that its entire SmartCam range and CCTV All-in-One Kits will now be available at high street retailer Dixons.

Audio visual and electronics distributor CIE-Group recently celebrated 50 years in business, meanwhile WF Senate, distribution of electrical supplies and services, is celebrating 25 years of its Sector products.

The UK Surveillance Camera Commissioner, Tony Porter, has teamed up with the BSI to offer a series of workshops in November to encourage best practice, raise standards and encourage compliance with the principles laid down in the Surveillance Camera Code of Practice published in June 2013.

Tony Porter commented: “I want to raise standards across the industry from installers through to end users. It’s really important that people have easy access to a coherent and simple set of standards. These forthcoming workshops are designed to be interactive and will give people the opportunity to shape standards that directly affect what they do.”

The free workshops will be taking place in in Manchester, Bristol and London. Each event will look at the information currently available to CCTV/surveillance camera users, and explore the most effective way to structure and deliver this information.

Canon UK & Ireland agrees distribution with Pro-Vision Canon UK & Ireland has announced a new distribution partnership with Pro-Vision Distribution, the independently owned CCTV, access control and public address equipment distributor. The collaboration will bring Canon’s range of network security cameras to Pro-Vision’s customers and trade installers.

Pro-Vision will provide and support Canon’s range of network cameras, including the new VB-S805D and VB-S905F that combine monitoring with in-built analytics.

The analytic capabilities include detection of movement, abandoned objects, removed objects, camera tampering, passing and volume detection.

Simon Davies, Internal Sales Manager of Pro-Vision Distribution said, “Pro-Vision is pleased to add the Canon range to the portfolio of network-based security equipment we offer to UK installers. We are optimistic that the availability of Canon cameras will be popular amongst new and existing customers.

@ECAlive

/ECAlive

Electrical Contractors’ Association

EDIT news nov14_PSI_nov14 28/10/2014 13:41 Page 3

PSI to exhibit at 2nd NSI Installer Summit On 20th November 2014, NSI is again hosting a conference and exhibition crafted for the business needs of NSI approved security installers with the second NSI Installer Summit.

This exclusive event (being held at Mariott Hotel Country Club, Worsley Park, Manchester) comes after the success of the inaugural Summit earlier this year and features a bespoke seminar programme and exhibition providing installers with vital information on the industry and good business practice. The event exhibitor list features many well-known manufacturers and business solution providers including PSI magazine.

Richard Jenkins, NSI Chief Executive, provides his thoughts on the NSI Installer Summit said: “NSI approved companies are at the forefront of our industry delivering quality services to their clients they can be truly proud of. The NSI Installer Summit provides them with an opportunity to meet

together with leading edge manufacturers and service providers to help build an even stronger proposition for their clients.”

Andy Clutton, Editor of PSI magazine adds: “The Summit in March was a great opportunity for us to meet our NSI approved readers and we had lots of positive feedback for all of the new ideas that we have introduced recently. We look forward to meeting more installers in Manchester.”

In brief Corps Security has announced that its Corps Monitoring Centre (CMC) has achieved BS 8484 certification, the standard for lone worker protection.

The FSA is more than a badge: because it’s part of the ECA, it’s a valuable business benefit. Members have access to expert ECA advice on all aspects of human resources management - employment, recruitment, disciplinary matters, employment law and industrial relations.

FSA Members also get: s Specialist technical advice on design, installation, inspection and maintenance s The ECA Guarantee of Work to give your customers peace of mind s Discounted training courses s Commercial contracts and legal advice on a range of issues affecting your business s Credit rating and debt recovery services Joel Mulloy, Director, Abel Alarms

s Reduced rates for BUPA cover, life insurance and pension schemes s Health and Safety advice on how to reduce risks and comply with legislation

ECA. Here to help your business.

eca.co.uk

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EDIT news nov14_PSI_nov14 29/10/2014 09:47 Page 5

INDUSTRY NEWS

THE BOTTOM LINE Nitoe Security raises standards Nitoe Security has announced that it now has UKAS approved in ISO 9001:2008 and OHSAS 18001:2007. According to Thomas Peel, Nitoe’s Managing Director: “Over the past twelve months we have been pushing to build the company’s procedures in health and safety and also management systems. We decided that to meet UKAS standards was our goal to raise the company’s overall standards and profile.”

In fact 2014 is described by its MD as its “most successful year to date” with the company expanding to employ more staff. As well as ongoing contracts with local and national businesses, Tom and his team have been called upon to provide security for some important summer events, from The Royal Cornwall Show to Glastonbury Festival.

“Security takes on many different forms and is something that every business, whether large and industrial or small and commercial, needs to consider”, he explains. “We are now aiming to achieve the environmental standard within the next twelve months because we believe in the importance in being a company with ‘green’ Lee Martin, Tom Peel and Linda Ibbertson objectives.” of Nitoe with assessor Mike Barlow

Approved Contractor scheme for fence and gate systems ExMesh is to launch an “Approved Contractor” scheme later this year to provide fencing installation contractors with support in selling and installing its fence and gate systems. The desired outcome, says the company, is for fencing contractors to have the skills and knowledge required to deliver customers with the highest quality installations.

“The new ‘Approved Contractor’ scheme is a result of feedback from both our contractor partners and customers who want the assurance that these critical perimeter fencing systems are installed to meet the highest quality and safety standards,” says Stephen Shears, MD for The Expanded Metal Company, owners and manufacturers of the ExMesh brand of products. “To this end, we have invested in a new training facility at our Hartlepool site and created a two-day course syllabus run by our own in-house expert trainers that offers both hands on skills and technical theory across our range of products based on ISO best practice processes.”

The first training course planned for November will include five partners, each providing two attendees for the two-day course. Successful completion will provide Approved Contractors with modest discounts on future orders of ExMeshTM products.

“The course will be backed up by random audits of site installations to provide confidence that Approved Contractors deliver the highest standard of workmanship and we will also encourage partners to attend future courses as products and technologies evolve,” Stephen added.

I N A S S O C I AT I O N W I T H C S L D U A L C O M

The interview that gets the facts from the top This month Simon Banks talks to Steve Evans, Commercial Director for Kings Security Systems, one of the largest privately owned providers of security systems in the UK, trusted to protect people and property for over four decades.

Have you seen any change within the retail sector for signalling requirements?

Many retailers have made the decision to move away from PSTN signalling, removing telephone lines from their outlets and subsequently incorporating IP and wireless signalling into their intruder alarm signalling. Large retailers benefit from having robust IT infrastructures for other critical applications such as stock control and point of sale so it’s reasonable to assume that their IT infrastructures are fit for purpose.

This may not be the case in smaller business or SMEs. How important is UDL/Remote Servicing in the retail sector?

For many retailers a key focus has been to source a cost effective security solution which maintains a high level of security. Remote servicing capabilities replace the number of compulsory physical site visits saving valuable time and resource. There is also a growing expectation in the UK for retailers to lower their carbon footprint.

Remote servicing reduces fuel consumption for engineer site visits.

Remote servicing also reduces the duration of any downtime an alarm system may have and prevents a member of staff or keyholder from having to remain at the premises awaiting an out-of-hours engineer.

Have there been any new trends in retail crime?

Over the last five years the number of burglaries has been in decline. The average cost per incident has increased significantly across the same time frame leading us to conclude that criminals are increasingly targeting higher value/lower volume goods. Retailers continue to adopt increased security measures to protect their premises not only from burglary but also from the criminal damage incurred through a failed burglary attempt.

Continuity of business and ability to trade are vital. These become more enhanced at critical retail periods such as Christmas.

In your opinion is there a market for single path signalling for retailers?

There are a number of multi-site retailers still using digital communicators as their main signalling solution. The single path, radioonly systems that are now available make it possible to move away from the reliance on PSTN networks. This configuration provides increased security for their existing systems whilst making a saving by removing dedicated phone lines. It all comes down to the risk profile and location of the retailers’ sites. If for example their premises are within a guarded shopping centre, one could argue that the risk of burglary is reduced.

Some retailers believe that opening 24 hours a day reduces security risks, some argue that a ‘dumbing down’ of these risks is irresponsible?

We do advise that retailers look beyond risk to property and stock and apply more focus to their employees. It’s imperative that a hold-up alarm or personal attack signal is sent from the premises whatever the time of day. The same could be said of fire systems that may share the security system’s signalling path. It’s our view that whatever the location or opening hours, the security should be a robust and reliable for any grade of risk.

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EDIT news extra both nov14_PSI_nov14 27/10/2014 16:43 Page 1

NEWS EXTRA

Vanderbilt to acquire Siemens’ Security Products nce the deal is completed the business will be renamed Vanderbilt International and security industry veteran Joseph J. Grillo will be Managing Director, working from the new operational headquarters in Germany.

“The acquisition of Siemens’ Security Products, which fits our corporate strategy perfectly, matches Vanderbilt’s solid foundation and strong legacy built from nearly three decades in the security industry,” said Joseph Grillo. “Vanderbilt saw an opportunity to expand its product offering and Joseph Grillo, Managing Director of geographic market coverage.

Vanderbilt International The addition of SP represents significant value potential with its established installed base of customers and Vanderbilt Industries loyal resellers.

The market trend is for integrated has announced that it security management systems and more open has entered into an solutions from trusted suppliers. SP clearly agreement to acquire provides a vehicle to offer these solutions to a Siemens’ Security broader customer base.”

Siemens’ SP consists of products in the access Products business, control, intrusion alarm, and video surveillance part of the Siemens categories, which complement Vanderbilt Building Technologies Industries’ integrated product offerings. The Division acquisition includes brands as Bewator and Cotag in the access control segment and Alarmcom and Europlex in the intrusion alarm space.

O

Changes In an exclusive interview with PSI magazine, Lynn Wood, Product Portfolio Manager with Vanderbilt Industries said: “The most noticeable change (for UK customers) will be the brand name. Because the acquisition will not include the Siemens brand name, Vanderbilt International will become the new company name. Vanderbilt International will go back to using many of the long-established names of the product companies Siemens acquired in the 1990s and 2000s that led to the

“As significant as this acquisition is, the overall result for our customers is really quite simple: the same great people will continue to offer the same great products” 12

creation of SP, such as Bewator, Cotag, Europlex and Alarmcom.

“The second most noticeable change will be the company’s sole focus on its strategy of maintaining and growing its leadership position in offering integrated security systems incorporating access control, intrusion alarm and video monitoring systems. Now there is a singular purpose and strategic focus on being a productcentric company.

“Customers will continue to receive the same products and services and have the same sales, service and support contacts. As significant as this acquisition is, the overall result for our customers is really quite simple: the same great people will continue to offer the same great products. There will be no interruptions to our world-class service and no interruptions to the flow of products from both SP and Vanderbilt Industries.

“All products will continue to be offered by Vanderbilt International to the markets where they are currently available. Product lines will also continue to evolve through technology innovations and in response to market demand,” says Lynn.

In the UK When it comes to a UK presence for the business, Lynn explains: “Under Siemens, SP was managed from an operational headquarters in Solna (Stockholm), Sweden with corporate functions provided by the corporate parent. Under Vanderbilt, new operational and corporate headquarters will be set up in Germany with the new name of Vanderbilt International.”

VI will have approximately 240 employees in total, primarily located in and managed as follows; Sweden (Access Control Product line), Ireland (Intrusion Product line) and Germany (Video Product line, Technical Support and Supply Chain Management). Sales hubs will be operated in these countries as well as in the UK, France, Spain and Italy.

Lynn concludes: “Vanderbilt International will be very complementary to the Vanderbilt business in North America as SP has no employees in North America and Vanderbilt has no employees in Europe.”

Financial details of the transaction have not been released. The transaction is subject to customary closing conditions. The closing of the transaction is expected to occur by the end of the first quarter of 2015.

www.psimagazine.co.uk

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Conservation.

Protecting the wildlife of South Africa’s Kruger National Park from poachers was once an impossible challenge. But today the park uses Milestone XProtect®Enterprise and integrates license plate recognition to track poachers’ vehicles from one central location. Proving again that Milestone can solve problems that are more than security.

More than security

Milestone XProtect® is the world’s leading IP video surveillance management software and is reliable, future proof and easy to use. It supports the widest choice in cameras and seamlessly integrates with business and security solutions such as license plate recognition. Which means your possibilities are unlimited and you can keep your security options open.

Milestone is hosting introduction days for new partners in the UK and Ireland. Visit our website to sign up! www.milestonesys.com

Milestone Systems UK Tel: +44 (0) 1332 869380

EDIT news extra both nov14_PSI_nov14 27/10/2014 16:43 Page 2

NEWS EXTRA

MBO secures growth

IDS Security & Fire recently celebrated expansion and an upswing in contract wins following an MBO led by two directors who took the plunge and bought the company they worked for. PSI caught up with them…

“Post-MBO we are experiencing tremendous growth and our expansion makes us very busy, taking on more staff and gaining new contracts” 14

ulie Halton and Jennifer Horan had been working for IDS Security & Fire for twenty years and ten years respectively, when the business was put up for sale due to the impending retirement of the previous owner.

Rather than let the company, founded in 1991, be taken over, Julie and Jennifer mounted a successful management buy-out last year.

Now the duo of directors are celebrating business expansion with major private and public sector contracts in Wales and across the UK. This has led to job creation and a move to a new HQ on the Cardiff Business Park, Llanishen.

Julie Halton, Managing Director, who was previously finance director, said: "In many ways ours is the classic story of employees believing in their company so much that they buy it for themselves. We are both mums and had brought up our children whilst working at IDS and we did not fancy the prospect of the company worked in for so many years being taken over by someone else. We were so pleased that that the buy-out went ahead so smoothly, and we have not looked back ever since, recently securing a major £700,000 contract amongst many others.”

Jennifer Horan, Operations Director of IDS Security & Fire said: “It was a major leap forward for us to take over the reins of the company but the challenge has been made much easier due to the back-up of an extremely loyal and dedicated engineering and sales team behind us.”

PSI spoke exclusively to Julie and Jennifer to find out how it feels to own the company they once worked for.

J

Did you ever think you would be the owners of a company?

I don’t think either of us ever anticipated being company owners. We’d both worked our way up into senior management roles and though we had no intention of ever leaving, I think we both thought we’d gone as far as we could go within the company.

When the opportunity arose, it took some time for us to think it through and consider our options, but we were running things in our roles anyway, so it made sense. It has been such a rewarding process, and I think it goes to show that opportunities will always come, and you have to go for them, even if you don’t always plan for them.

At what stage did you decide to buy the business – why not wait and see who bought it?

The option was always open to us, right from the day our MD decided to sell the company.

He broached the idea with us, and was very supportive of us taking it over. He made it very easy.

I suppose it is not common for females to be taking on companies in the fire and security industry, but we knew the staff and hoped they would be 100 per cent behind us.

What advice would you give to any security industry employees about buying a business?

I would say to have confidence that you can do it, and it helps if you have a good team to support you. Experience in the industry is also key; you need to have a good grasp of the service industry you’re working in, and an understanding of your market and stakeholders.

The fire and security industry is very competitive, but we have done it by prioritising key areas. We have a particular focus on delivering quality and operating with integrity – putting our clients and customers first and naturally ensuring our installations comply with standards and meet customer requirements.

Ultimately we are protecting and safeguarding businesses and premises, so for us it’s not just about doing a good job, but offering a whole service.

Any plans for taking over any other security companies?

There are no plans to take over any other companies at this stage, as right now we are excited about what the future holds for IDS and further developing its potential. We are focused on driving and expanding the business and looking after our staff and clients. I am happy that post-MBO we are experiencing tremendous growth and our expansion makes us very busy, taking on more staff and gaining new contracts.

www.psimagazine.co.uk

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EDIT interview psi nov14_PSI_nov14 28/10/2014 13:10 Page 2

INTERVIEW

Continuing development This month we talk to Atul Rajput of Axis about various subjects including the company move into access control and the development of 4K

tul Rajput was appointed as the regional director of the Northern European region in March 2013 to develop and manage Axis’ strategic direction for the region as well as building the business and the team in line with corporate goals and objectives. He also takes an active part in shaping global strategy for Axis as well as driving new areas of focus, such as the ‘Axis Camera Companion’ for SMEs. Atul has been with Axis for over 15 years and has operated across a number of sales, technical and business development disciplines. He has been instrumental in raising awareness of the role that network video can play in key industry sectors such as retail and transport, overseeing important strategic projects within these sectors.

A

How have the last twelve months been for you?

We’ve maintained a presence at major international events, including IFSEC – where we showcased some of our most cutting-edge technologies, including the latest innovations in ultra-high definition 4K resolution and Axis software offerings – as well as, most recently, the Retail Fraud Show – where we unveiled the findings of our fourth annual survey into current and future use of CCTV by retailers which we conducted in conjunction with the Centre for Retail Research (CRR).

On the product innovation side, in June, we launched the Axis Q1615/AXIS Q1615-E indoor and outdoor network cameras, featuring WDRDynamic Capture and WDR-Forensic Capture, incorporating Lightfinder technology, HDTV 1080p resolution, electronic image stabilisation and shock detection. We have also entered a new product sector - the access control market, with the release of our first network door controller, the Axis A1001.

The main trend this year could be summed up by the fact that nobody really wants a surveillance camera anymore!

16

What are the typical trends you are seeing in the market?

The main trend this year could be summed up by the fact that nobody really wants a surveillance camera anymore! What they really want is an effective and efficient solution to a problem.

The continued migration from analogue to IP surveillance has enabled more functionality to be built into the video camera and security solution – ‘at the edge’ recording, analytics and even smarter access control – which has encouraged the move to more intelligent and proactive video surveillance systems that not only help improve safety and security, but

also bring tangible business benefits.

Recent developments that mirror trends in the IT and consumer video industry also mean that cloud-based video solutions or IP camera solutions, supporting on-board storage via a high capacity SD card and free software, have resulted in much easier-to-use and convenient camera systems with simpler installation and minimal maintenance.

You’ve recently moved into the access control sector, why is this?

Physical access control is a fantastic complement to our existing network video portfolio and provides our partners and end users with some unique integration possibilities. It’s a natural business development, which we see as a real evolution in our product offering, especially given the strong connection between physical access control and video surveillance.

Interestingly, the majority of access control manufacturers do not have a surveillance background, which provides an interesting point of difference for us. As with IP video, our approach will be to use an open and standardised API to deliver non-proprietary solutions that are easier to integrate with other security systems.

Do you have any plans to launch products in other sectors as well?

We have a specialist new business department in Lund, which is focused on exploring opportunities both within our current market and in new, complementary sectors.

16% of sales revenue is invested in R&D, with the result being several key innovations – from our Network Door Controller to our Q series range, which offers a wide dynamic camera, low light technology and image stabilisation all in the same unit. Then there’s the latest Axis Camera Companion app, which is already proving popular.

Are you experiencing much interest in using security systems for non-security purposes, such as business intelligence?

Yes, definitely. I often use the example of phones and how they’ve massively expanded beyond their original purpose. We envisage the same thing will eventually happen with IP cameras. Our recent retail survey, for example, highlighted integration with other business intelligence applications as the main reason retailers were choosing to migrate to IP video.

www.psimagazine.co.uk

EDIT interview psi nov14_PSI_nov14 28/10/2014 13:11 Page 3

SMOKE DETECTION

For example, in the retail sector, advanced features like footfall measurement, dwell time analysis and heat mapping can help analyse customer behaviour and inform operational and merchandising strategy in the retail sector. In our project with Superdry we worked closely with our partners to develop a solution to automatically notify nearby staff when a customer enters the fitting room area, so they can immediately attend to offer help and advice. We’ve also helped develop bespoke integrations with the store’s video management software and electronic article surveillance (EAS) system, to bring the different aspects of physical security within the store onto one unified platform.

This is just one project, but it demonstrates the principal of utilising network video in a way that has a measurable impact on business performance. Surveillance cameras used in this way represents a really exciting development area and one that promises some unique innovations in the years ahead.

How widespread do you think that 4K will be adopted in CCTV? 4K has becoming an established industry standard in areas such as movie production, and there’s no reason that it shouldn’t also be commonplace in the security sector. If you remember, we were among the first to introduce HDTV network cameras into the surveillance market, and we’re hoping to spearhead a similar transition to 4K technology. We recently launched the Axis P1428 Network Camera, with this in mind.

Unlike some of our competitors, who talk about 4K products but don’t currently have any available to distribute, our 4K cameras are already being deployed on projects across the world.

As an IP manufacturer, how long do you give analogue technology in the UK? This is a difficult question to answer definitively given the end of analogue has been heralded almost every year since IP technology was first developed. A recent report by IMS Research (now part of HIS), entitled ‘The World Market for CCTV and Video Surveillance Equipment’, pinned its colours to the mast when it forecasted that revenue from network video will overtake analogue for the first time ever during next year.

Certainly the general shift towards IP is demonstrable. For the last four years, we’ve carried out our annual retail survey, looking at this very trend, and monitoring the adoption of IP as a preferred surveillance. While it

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would be untrue to say that analogue is now obsolete, the network video adoption curve gets steeper every single year. As IP specialists continue to innovate, the emergence of even more sophisticated features and applications will further compound this trend. We’re clearly no longer speaking in terms of ‘if’ users will embrace IP technology, but ‘when’ and ‘to what extent’.

Do you have one piece of advice for security installers?

My best advice would be to focus on training and stay up-to-date with the latest industry developments and trends. It’s very important to know all the technical aspects of the products you are using – that’s a given – but outside that, installers need to be able to prove their expertise across a wide breadth of security competencies. There are a few qualification and training bodies now available to installers, including our own programmes.

Developing a good working relationship with your camera manufacturer will also pay dividends in the future.

What will be the future trends and product directions in the market?

Technology and features that were once the preserve of big business – or at least those with big budgets – are now becoming more accessible to the everyday user. We’ve seen this in the consumer tech market, and it’s a trend that’s closely mirrored in the security sector. One example mentioned earlier is 4K technology, which is raising the bar in term of image quality.

The other major development of course is IoT (Internet of Things), smartphones, smarthomes etc., phenomena which are all driving the development of smarter network cameras with increased functionality.

We’ve also placed a big emphasis on storage and ‘intelligence at the edge’ – running smart features like automatic number plate recognition at the edge. Advances like these – pushing at the fringes of what’s possible from a technological perspective, driving forward greater affordability for end users and broadening the applications of current security solutions – will be the key drivers to accelerated uptake of video analytics and engineer a move to more massmarket consumption throughout 2015 and beyond.

This year Axis entered the access control market with the A1001

It’s very important to know all the technical aspects of the products you are using, but outside that, installers need to be able to prove their expertise 17

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M O N I T O R I N G

LT D

is now NSI Gold Accredited AND SSAIB CERTIFIED CATEGORY 2 BS5979 BS8418 ARC AND RVRC ‡ IRELAND 36$ 65 65 ‡ NEW EU STANDARD BS EN 50518 ‡ LONE WORKER BS8484

Probably The Highest Accredited ARC In The Country.

ISO 9001

ISO 14001

OHSAS 18001

REGISTERED FIRM

REGISTERED FIRM

REGISTERED FIRM

Contact Nigel Bucklow: ARC Services on: +44 (023) 9248 8300 email: monitoring@adata.co.uk www.qvismonitoring.co.uk QVIS Partners

EDIT ed choice nov14_000_PSI_nov14 27/10/2014 16:37 Page 2

EDITOR’S CHOICE

EDITOR’S CHOICE The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at some of the products we think you won’t want to miss this month.

360 degree camera with additional zoom functionality The Axis Q6000-E Network Camera offers a 360° overview provided by four 2 megapixel camera heads, and when integrated with AXIS Q60-E simultaneously offers optical zoom on areas of interest while at the same time maintaining an overview of areas of up to 20.000m (215,000 sq/ft).

AXIS Q6000-E provides multiple, individually configurable video streams in H.264 compression to optimise bandwidth and storage and Motion JPEG is also supported for increased flexibility.

Any AXIS Q60- E camera is easily mounted inside the AXIS Q6000-E, allowing existing AXIS Q60-E installations to be upgraded to monitor wide areas, while simultaneously capturing every detail of interest. There’s no need for any mounting brackets or extra equipment as AXIS Q6000-E uses the same brackets and network cable as the AXIS Q60-E, minimising time and cost of installation. The camera is supplied with Power over Ethernet Plus (PoE+) through AXIS Q60-E, eliminating the need for power cables. www.axis.com

New kit range provides all necessary equipment

NVRs with integrated encoders allow use of analogue and IP cameras Milestone Systems has announced an new way to make the transition from analogue to digital technology so, says the company, there is no need to throw out older cameras that are still working, as users add new network devices to a surveillance solution.

The Milestone Husky series of NVRs will now offer versions with integrated encoders that make it simple to connect analogue and digital cameras, which run on IP networks, to the same box. This means that the customer can continue to use existing analogue cameras and add IP cameras over time.

The Milestone Husky Hybrid NVRs are aligned with the new Milestone encoder licensing meaning that only one hardware device license is needed for each analogue-to-IP encoder, regardless of the number of analogue cameras connected to the encoder. This applies to encoders with no more than one IP license. The Milestone Husky Series also supports the Milestone encoder licensing when external encoders are used on the NVRs. End users can choose from more than 200 encoders. www.milestonesys.com

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Eaton has announced the availability of a new range of kits from its security business, which are based around its i-on16 radio intruder alarm control panel. Designed to provide installers with all the equipment needed for a range of applications, the kits are available in four variants - Essential, Audible, Communicating or Complete.

As its name suggests, the Essential kit offers all the basic equipment needed for an installation and is comprised of an i-on16 control panel, a KEYKPZ01 keypad with two wired zones, a 734r radio door contact, three XCELRPT radio pet tolerant PIRs and five PROXTAGPK5 proximity tags. The Audible kit adds a 760es two-way radio sounder, while the Communicating version adds a FOB-2W4B two-way key fob, an i-SD01 speech dialler, a XCELWPT wired pet tolerant PIR and a WDC01 wired door contact. Finally, the Complete version includes all of the products found in the other kits in one package.

Matthew Phelps, managing director of Eaton’s Security business, commented, “The i-on16 kits have been configured following consultation with our installers and surveyors to establish the most popular combinations of products. The result is a selection of easy-to-use, install and maintain systems that are perfect for residential and small commercial applications.” www.eaton.com

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EDITOR’S CHOICE

Eight cameras for detection in all lighting conditions

Distributed wireless security alarm for discreet applications PowerMaster-33 G2 from Visonic is a distributed wireless security, safety and control system. It is suitable for SME usage and for residential customers who want a concealed alarm system.

PowerMaster-33 G2 utilises Frequency Hopping Spread Spectrum (FHSS) technology and a two-way synchronised TDMA wireless network, for streamlined communication and improved channel efficiency. With a transmission range of 2000m (6500ft) line of sight, it reportedly covers larger premises than traditional systems, without repeaters.

The PowerMaster-33 G2 accommodates more than 120 wireless devices; up to: 64 zones, 10 KP-250 PG2 keypads, 32 keyfobs, 8 sirens, 4 repeaters with optional GSM/GPRS/IP modules and a range of PowerG peripherals. All devices are configured from the wireless keypad and offers remote configuration and diagnostics with system status indications. www.visonic.com

360 degree 4K camera with built-in analytics The WV-SF481 360° 4K resolution camera from Panasonic features sharp and natural colour reproduction with strong low light performance – the 1/1.7” sensor operates down to 0.05lx in black and white mode enabling real day/night switching providing a 24/7 surveillance solution.

This is accompanied by a high resolution 4K engine,

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Canon Europe has unveiled eight Full HD and 1.3MP network cameras that combine developments in hardware design with analytics and dual streaming capabilities. The H-series (Full HD) comprises the VB-H43 PTZ, VB-H630VE vandal-resistant dome, VB-H630D fixed dome and VB-H730F fixed box cameras, whilst the M-series (1.3MP) includes the VB-M42 PTZ, VB-M620VE vandal-resistant dome, VB-M620D fixed dome and VB-M720F fixed box models.

Both the H-series and the M-series offer monitoring with detailed images and up to 15 intelligent analytic functions. The built-in analytics offer detection of movement, abandoned objects, removed objects, camera tampering, passing and volume detection. Both series also feature Auto Smart Shade Control, which automatically selects the optimum exposure level.

This feature helps ensure customers can achieve recordings and detection, even in difficult lighting conditions.

The new cameras will be available from December 2014. cpn.canon-europe.com

providing clarity at the centre and the rim of the image.

Aimed at applications such as banking, retail and logistics, the camera captures detail over a wider area than is commonly achievable with traditional security cameras, meaning greater coverage with fewer cameras.

The camera serves both marketing and security purposes, through heat mapping and people counting. This inbuilt analytics tools allows the user to identify where people move and stay within a room, which in a retail context for instance, can help measure the effectiveness of sales promotions, while data privacy is protected through motion scrambling. business.panasonic.co.uk

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Eaton’s Security business

Perimeter robot for quick response and patrol Senstar has unveiled RoboGuard, an autonomous perimeter surveillance robot that travels on a monorail and constantly patrols a secured perimeter. It conducts regular inspections of the fence line and can promptly respond to suspected intrusions. A complete system consists of autonomous robots, each covering up to 1 kilometer (0.6 mi), with a battery charging station for every two robots.

RoboGuard has two primary modes: routine patrol, in which the robot scans and searches for perimeter anomalies such as holes in the fence or suspicious objects, and response mode, in which the robot acts as first responder and rushes promptly to an intrusion alert.

Aimed at remotely monitored unmanned sites where a timely first response by manned guards would be impractical and/or cost prohibitive, RoboGuard can also cost-effectively augment guard forces. The robot is controlled by Senstar’s Security Management System (SMS). senstar.com/products/roboguard/

Alarm system speaks for itself!

The TAM401 ChatterBox Talking Alarm from Hoyles is a selfcontained audio module with loud speaker. The system can play any type of sound file, be it tones, music or voice and is typically used as the voice sounder for an intruder alarm, building welcome messages or general information messages.

The Chatterbox blends into existing systems with sound files held on an SD card . Four inputs allow up to 4 messages to be triggered. Professional recording of messages is available or users can utilise standard messages free of charge from the message library. The unit requires a supply of 12vdc which must be present before any sounds can be activated. www.hoyles.com

I’m Matthew Phelps, Managing Director of Eaton’s Security business. Working Smarter is a new series of columns where I, along with colleagues across the industry, examine the key issues affecting professional security installers.

Power Trip We are all guilty of taking batteries for granted and most of us rarely give them a second thought – until they run out of power that is.

Manufacturers operating in the security sector are highly reliant on batteries to power a range of devices including transmitters, receivers, panels, keypads and keyfobs, which is why they are paid such close attention.

There has been a move away from alkaline towards lithium batteries and their high density, long life, lower internal resistance and low selfdischarge are all good reasons why this has been the case. However, lithium batteries are not without their downsides and the case for using alkaline is still a strong one.

The main problem with lithium is safety. Microscopic metal particles can come into contact with parts of the battery cell – leading to a short circuit and risk of fire. Once ignited, a single battery can cause any others located nearby to overheat and also catch fire.

This danger isn’t over exaggerated either. Those charged with investigating the cause of the UPS Boeing 747 crash near Dubai in 2010 found that a fire originating from lithium batteries being carried in the cargo hold had caused it. Incidents like this are the reason why there is so much legislation around the storage and transportation of lithium batteries.

As a result, the US Federal Aviation Authority (FAA) has banned lithium batteries being transported as cargo on passenger airplanes. The United Nations has also designated them as Dangerous Goods and transport by road, rail, air and sea is governed by strict rules and regulations.

Conversely, alkaline batteries are the most widely used in the world, accounting for a massive 70 per cent of the primary battery market in 2011 with 10 billion individual units produced worldwide. This is not surprising given that they are less expensive than lithium batteries, yet have a perfectly acceptable energy density, a very long shelf life, and good performance over a wide range of temperatures.

The easy availability of alkaline batteries compared to lithium is another plus point and Eaton’s Security business has a stated policy of moving towards standard alkaline battery sizes for its products – AA and AAA – wherever and whenever possible. The simple reason for this is that purchasing a packet of alkaline batteries at any time of day is relatively straightforward. Furthermore, by reducing the range of battery types used in our products lowers the total cost of ownership for installers and end users.

We also believe strongly in incrementally improving the sustainability of our products and our approach to batteries is an integral part of this. When it comes to keyfobs, for example, we ensure that ours use batteries that are readily replaceable, don’t need soldering and, when the certified battery manufacturer is used, the fob retains its CE approval - all of which extends the usable lifespan of the product.

This is why we have decided to use batteries that are simple to source, install and replace – resulting in a process that is no more difficult than changing them in a TV remote control.

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Why don’t you tell us what you think at securityopinions@eaton.com or visit us at www.touchpoint-online.com

EDIT test both nov14_000_PSI_nov13 28/10/2014 13:11 Page 1

PRODUCT TEST

PRODUCT TEST This is a 1.3Mpixel IP camera that comes in a box complete with a lens and a bracket and user manual on a CD with a paper quick start guide. his is neither a high definition (1080p) nor a 720p camera. The chip is a one third inch progressive scan CMOS chip with a size of 1280 x 1024 pixels (giving 1.3 megapixels). Note, it is a progressive scan system, this being where the whole image is processed progressively “in one hit”, rather than where the viewed image comprises two interlaced fields of video. It is also neither a 16:9 aspect ratio, nor a 4:3 aspect ratio; it is a 5:4! It is an IP camera but it also has an analogue output on a BNC, which is fully functional whilst the IP output is active. This can help with lens setup and give the optional output to a local monitor or video switch. It should be noted, however, that there are no specifications associated with the analogue output regarding video levels and sensitivity etc. The analogue resolution measured on a conventional PAL input monitor, was at best 400 TVL. There was also evidence of Moire (see bricks images).

When you come to setup the camera it is, as now usual, necessary to install the manufacturer specific “Installation Wizard 2” to enable the camera to be detected and added into the recording devices. The detection of cameras is, of course, using the MAC address of the camera to identify all the Vivotek products on the network and you are thus able to change the default IP address of the camera, using this software.

Interestingly, the camera does not have a password protection by default.

As with many IP cameras there are two IP streams from the camera one with variable size images and frame rates, with the other set to a default of 640 x 480 for viewing on mobile devices. The settings can be varied in terms of frame size, frame rate and quality. It should be noticed that there is a warning that if fixed quality mode is chosen, at night with the increase of noise in the picture, that the data rate will increase massively to accurately reproduce the noise created.

This camera is rather unusual in that it includes the interesting option of setting the back focus using a defined custom window anywhere within the overall image, thus meaning that you can ignore objects either in front of or behind the position of the “target”, which might cause problems with an autofocus system.

The addition of up to five privacy mask windows is very simple, using the mouse to create

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“This is a camera that I would quite happily install as an upgrade from analogue to an IP network system”

The Moire pattern experienced

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The VIVOTEK IP8155HP IP camera the window size and place it, however they strangely suggest that the mask should be “.. at least twice the size of the object (height and width) you want cover.”

The power supply used for testing the camera was a PoE switch. There are connections for either AC or DC power on the terminal blocks on the rear of the camera. It should be noted that the size of the conductors is restricted to what appears to be approximately 20 AWG. There was a little frustration in trying to set the camera up. The manufacturers CD was used and installed on the laptop on which viewing was carried out. The set-up software tries to find an active internet connection, which in this case it could not. Manual set-up was then carried out.

The laptop being used has a Windows XP OS, which was then connected to a 24 port power over the ethernet (PoE) switch and the camera was similarly connected into the switch, creating are very simple network. Having used the Vivotek software, to identify the IP address of the camera, this software was then used to try and set the IP address to a different of “domain”. The process was followed three times, however the IP address would not change. On the fourth attempt, the address changed with no apparent problem and no obvious reason for the first three failures!

The camera was then viewed in a browser with the default being Internet Explorer. Firefox and Chrome were both tested and there appeared to be no difference in their operation, but do note that QuickTime software is needed as a “plug-in” to be able to view the images. With the data rate set at 8Mbps (maximum) and compression type as H.264 with the largest image size and 25 images per second the latency of our very simple system was just under four seconds.

The overall quality of the images and the production of the hardware was all good. This is a camera that I would quite happily install as an upgrade from analogue to an IP network system, because time could be taken to upgrade the transmission whilst leaving the analogue signalling paths in place and using the analogue output of the camera temporarily. The pdf manual is pretty good in that it is not the usual poorly written, badly worded document. The only real downside to this camera was the hassle experienced during the initial setup of the camera, whilst trying to allocate an IP address.

7 out of 10 www.psimagazine.co.uk

EDIT test both nov14_000_PSI_nov13 28/10/2014 13:22 Page 2

ADVERTORIAL

WebWay. Communicate Smarter. Go your own Way. WebWayOne is excited to introduce our new range of signalling devices.

All solutions were designed to meet your every need, to provide you with the best signalling device ever seen in the security market. The first and only genuine roaming 3G solution will change the world of signalling.

All solutions are available for you in the UK and Ireland, with local distribution and technical support. he solutions offer the smallest dual path signalling device, with the highest capability, lowest power consumption and an enhanced cellular footprint for maximum reliability and jamming protection.

We’ve developed an all new category of single and dual path systems and a unique range of single path solutions with radio recovery path. All devices use 3G/EDGE/GPRS Micro SIM with the enhanced roaming options, an industry first.

Roaming 3G and GPRS services increases reliability as well as transmission speeds and provides increased protection against heavy data traffic or jammers. This all provides move networks to access, smoother installations, fewer faults to handle and high speed communications for alarms and UDL. Each of the WebWay signalling devices has 2 camera Imaging capability on board for verification, so nothing has been left out giving installers all the options when specifying confirmed security and panic systems.

The new hardware is 40 times faster and has 14 times more memory, but is 50% more power efficient (less than 60mA signalling) than the previous generation. The design ensures every WebWay connection is future proofed. Installers can choose a solution with 18 inputs, modem capture or serial bus connection with access to the largest integration library for Contact ID, SIA, ARM & UDL. Devices have a 5 year warranty, extended for every year monitored until obsolete.

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Meet the brands We’ve designed the solutions which cover the key installer markets of bells upgrade, Digi replacement, dual path monitoring and high end integrated signalling.

Smart. The smallest, smartest dual path signalling solution.

Smart is the smallest, smartest dual path signalling device available. 3G/PSTN (IP ready) or IP/3G options have a range of Grade 2, 3 and 4 services to suit. Smart is just 107x89x20mm (serial connection).

Go Plus. A new category of high reliability single path signalling.

The new Go Plus solution defines a new category of single path system. IP is used as primary and 3G as the radio recovery path which will send fault diagnostics and alarms in the event of broadband service, equipment or power failure.

The ultimate in Digi modem replacement with the lowest ongoing fees. Go Plus can be upgraded remotely to the Smart, dual path monitoring services.

Chris Carter Brennan

Go. Simple, powerful, single path signalling.

Go is our range of single path signalling solutions using IP or 3G single path (the latter with IP ready on board).

WebWay World. Everything installers need instantly online.

Installers have free access to our online service WebWay World which is optimised for mobile and tablet. This enables installers to order, configure, commission and manage devices whilst on site. It’s the most popular and powerful installer website.

About WebWayOne WebWayOne is an international service provider for the security industry. Our headquarters, development, manufacturing and support are all in the UK. We’ve provided secure communications solutions to leading retailers, banks, businesses and domestic properties in ten countries.

We’ve brought new innovations to market using a measured quality process, making sure that the products installed operate to the highest standard, using the best technology available. We’ve been first to provide a 3G roaming SIM as standard with all our dual path systems, we got the largest catalogue of system integration and our real time management solutions deliver real peace of mind to monitored connections and those that rely on them.

Our solutions have been independently tested to the highest European Standards.

Contact us for more information: sales@webwayone.co.uk Telephone: 01635 231 500 www.webwayworld.com

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EDIT test both nov14_000_PSI_nov13 28/10/2014 13:12 Page 3

PRODUCT TEST

PRODUCT TEST Velocity IPRM-4S power system

The IP Remote Power Management (IPRM-4S) is a 4 Port Power Distribution Unit (PDU) and Remote Power Control (RPC) system available in the UK via QED, which allows you to control and reset a power supply. Alternatively, set the timer to reboot at a certain date and time. It is particularly useful when you need to restart an unresponsive server that is in a remote site or location thus avoiding inefficient call out journeys. he product does not need to be connected to a PC/Monitor. With its built-in web server simply connect the IPRM-4S to a router using a Cat5E ethernet cable and then access the interface remotely through a web browser. It uses international standard IEC 320 Inlet/Outlet connectors.

This device has an email function that can be used in various scenarios and conditions. When a power port is activated or deactivated, the device will send an email. When the scheduler is used, the device will also send emails when ports are activated or deactivated, allowing you to monitor the time and date of your device status which changes directly within your email.

When connected to the network, this unit can be used to control four individual mains power supplies, to various items of equipment that may, periodically, require resetting using the "three pin reset" technique (i.e. pull the plug out), but doing it using the network. The maximum output rating is a total of 10 A each means that you could run each of the four outputs each at a nominal 575 W (2.5 A),

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There are some useful features, such as the Auto Ping and time scheduling for power cycling or just simple on and off

7 out of 10 26

the maximum output from any individual output is 6 A according to the PDF Handbook, however the label on the unit itself gives the maximum individual output 8 A. Interestingly, the manual shows images of the rear panel with the four outlets and the text showing indicates outwards total of 15 A. One could argue that there should never be a need for equipment to be remotely power cycled, in that this always implies a failing of the system either in hardware or software terms. However, we live in the real world and we do indeed have situations where this type of equipment is necessary, plus you may have a need to just be able to remotely switch on equipment and this product therefore fills a niche.

It comes in its cardboard box with a mini CD containing the PDF manual. Do you need anything else? Yes an input power lead would be useful. The unit we had to test did not come with one, although the manual page 7 line 8 says "Please use the 10A Power lead provided that the mains input.." (Sic), implies that we should have had one. Thankfully the IEC lead needed is a commonly available type.

The CD did not auto run and we could not find the Auto Run.html file on the CD. The IPEdit.exe file was run and the device was found on the network. The factory default IP address is shown on page 9 of the manual, as 192.168.10.100, which we found to be incorrect. Having carried out a factory reset the IP address that was then showing in the QED IPEdit window was actually 192.168.1.100, which meant for us it was necessary to reset the IP address of the laptop (having preset it to 192.168.10.1) to enable it to communicate with the IPRM4-S. Once you get over the frustrations of the "inaccuracies" of the manual, there are some useful features, such as the Auto Ping and time scheduling (with timing set via an NTP clock service) for power cycling or just simple on and off.

The Auto Ping is useful in that if you have a slightly unreliable router, then if it is powered via the IPRM 4 – S, then if communication with the router is lost i.e. and has locked up, it will then automatically repower and reset the router.

The unit can also wake-up automatically (and turn the power on) on the LAN when it is sent a message on the LAN.

EDIT standards nov14_000_PSI_nov14 27/10/2014 17:14 Page 2

STANDARDS

Fast forward?

Has Fast Format had its day?

Asks Adrian Mealing Chairman BSIA Security Equipment Manufacturers Section aybe that's the wrong question, and maybe it isn't. Our desire for more and more detailed information from everything we interact with is to some degree driven by technology, innovation and the availability of information. It seems the more we have the more we want, sometimes this is true even when the extra information adds little or no value. Post recession it is no surprise that people are far more savvy with their money, and want and expect more from their investments. A security system is no different from any other technology purchase, and to that end, why is it still acceptable in many cases to use a communications protocol which adds little if any value to the installer or the end user.

Fast format, or pins is decades old, and has a limited capability in the amount of information presented to a monitoring station.

When an activation occurs they know something has happened, but not exactly what has happened. For example, let's take a typical installation, alarm is triggered, and message is sent to the ARC, a second activation and a subsequent message is sent. So the ARC now has enough information from the site to call the response authority and or key holder. When the call is made, how much information can be passed on? Basically, there has been a confirmed alarm at this property, please attend. The responders have no idea what they are turning up to, nor indeed where to look when they get there. The same situation using an extended protocol with more information available to the ARC and the responder surely adds value to the service, the responders know where to look when they get there. The installer if he needs to respond will also know what to expect if called out. If no remote access to the site is available to the installer, at least he will have some information available from the ARC. Now all of that may be a fairly simplistic view, but it becomes far more important when the site is not so simplistic. In a typical small installation with a limited number of circuits, this may be enough, but on a larger site the information available to all involved is at the best useless.

There is of course another side to this conundrum, Fast format or pins typically use a digital communicator connected to the clients phone line. Now in days gone by when the telephone service in the UK was monopolised, the system was pretty much guaranteed to work. In today's world, the consumer has a much wider choice, and switching of service providers is commonplace. The guarantee that the service will work no longer exists, and not only is the limited information available from fast format not adding value to the end user or the installer, it is also the most likely protocol to fall over if the service provider is changed.

Next month: Standards update - forthcoming changes to British and European Standards

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www.psimagazine.co.uk

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Available now!

Open

and flexible.

AXIS A1001 Network Door Controller AXIS A1001 is an easy-to-install door controller with built-in access management software and an open interface for integration with other systems.

With AXIS A1001, there’s finally an open and future-flexible alternative for physical access control — whether you need to install one door or 1,000.

Visit www.axis.com/products/access_control or Axis on Twitter: @axis_NEUR

Distributed by:

EDIT power nov14_000_PSI_nov14 27/10/2014 17:00 Page 2

POWER

The power to change With the need to improve energy efficiency and cut emissions in large public and private sector organisations in accordance with the CRC Energy Efficiency Scheme, power alternatives could be the best option for your customers eing ‘green’ is not always as straightforward as turning off the power or changing the lightbulbs. For security systems the power requirement is commonly 24/7, so can savings be made and if so, where? Furthermore, in an economic downturn (even though times are more comfortable today) do companies really see their environmental impact as a key issue when it comes to security? However, they now have no choice.

In the past, companies have not been restricted by environmental issues, nor was being ‘green’ a compulsory requirement and, as a result, some organisations used being environmentally-friendly as a method of showing how ethically responsible they were in advertisements.

Today however, with the widespread concerns regarding climate change, governments around the world have deemed it necessary to include regulations and legislation as to the performance of business in terms of their environmental impact, which is now often referred to as the carbon footprint. Indeed the impact of modern life on the environment is one of the major subjects raised at high profile G8 Summits and governments are keen to get “on message” introducing new targets and legislation to reduce power consumption (the UK government introduced carbon budgets as part of the Climate Change Act 2008 to help the UK reduce greenhouse gas emissions by at least 80% by 2050).

The UK carbon budget places a restriction on the total amount of greenhouse gases the UK can emit over a five-year period. Under a system of carbon budgets, every tonne of greenhouse gases emitted between now and 2050 will count. Where emissions rise in one sector, the UK will have to achieve corresponding falls in another.

The CRC affects large public and private sector organisations across the UK, together responsible for around 10% of the UK’s greenhouse gas emissions. Participants include supermarkets, water companies, banks, local authorities and all central government departments.

The scheme is designed to target emissions not already covered by Climate Change Agreements (CCAs) and the EU Emissions Trading System (EU ETS) and features a range of drivers to encourage organisations to develop energy management strategies that promote a better understanding of energy usage.

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Organisations that meet the qualification criteria are required to participate, and must buy allowances for every tonne of carbon they emit.

Qualification for the scheme is based on electricity usage. For Phase 2, organisations will qualify if, during the qualification year, they consumed over 6,000 megawatt-hours (MWh) of qualifying electricity through settled half-hourly meters.

Organisations that meet the qualification threshold must register using the CRC Registry, which is administered by the Environment Agency. Qualifying organisations have to comply legally with the scheme or face financial and other penalties.

Organisations which participate within the CRC are required to monitor their energy use, and report their energy supplies annually. The Environment Agency’s reporting system applies emissions factors to calculate participants’ carbon dioxide (CO2) emissions on the basis of this information.

Participants must purchase and surrender allowances to offset their emissions. Allowances can either be bought at annual fixed-price sales, or traded on the secondary market. One allowance must be surrendered for each tonne of CO2 emitted.

The allowance price in Phase 1 has been set at £12 per tonne of CO2.

Fines for failing to report on annual emissions could increase. Currently organisations are fined a one-off payment of £5,000; paying a further £500 for each subsequent day reports are delayed, up to a maximum of 40 working days - or £20,000 so there is quite a financial motive for compliance as well as the environmental factor.

For security systems the power requirement is commonly 24/7 so can savings be made and if so, where?

Security systems A report by CMR Consultants states: “Despite its simplification, the CRC can impose a significant cost and resource burden on an organisation. In addition, the scheme is being amended on a regular basis by the Government and there appears to be no sign of this changing.” It also recommends

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POWER

In the surveillance sector most conventional power supplies operate on 50 kHz - the same frequency as many CCTV cameras - which can lead to spurious interference lines developing a carbon management strategy, budget for the energy consumption allowances fees, and investigate the most effective ways of introducing energy-saving measures.

As previously stated there may be the impression that energy-saving measures are not possible for 24/7 fire and security systems, however there are simple alternatives that could help your customers avoid CRC fines. In such cases it would certainly prove prudent to look at alternative forms of power supply such as switched mode technology, already providing savings for various sectors of the market.

“Switched-mode is science, not magic,” says Tony Makosinski of Dycon. “It regulates voltage by rapidly switching a transistor so that it's either fully 'On' when there is no voltage passing through or fully 'Off' when there is no current passing through.” The result of this process is minimal power in the device, so very little is wasted as heat.

Additionally, the devices are smaller because they don't use mains transformers or heat sinks. In terms of the cost, it's the same as (or little more than) conventional linear PSUs. “If you change your current linear units to switched mode, the investment payback period can be as short as four months,” says Tony.

In addition to the cost savings in the amount of electricity used, there are other benefits of switched mode technology that would interest your customers. Those benefits include: • Greater efficiency as the switching transistor dissipates little power in the saturated and off states compared to semiconducting states

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• Smaller size and lighter weight as the high weight low frequency transformers have now been eliminated • Integrated PCB 'transformer-less' design • Smaller footprint • Built-in AC connector • Power supply overheating protection • Battery reverse connection and charge overcurrent protection.

In detail Intruder alarm systems frequently specify 1 Amp units, but access control systems will typically require 3 Amp and 5 Amp units due to the power requirements of system peripherals. Conventional linear 3 Amp and 5 Amp PSUs produce significant amounts of heat which means they often have to be fitted 'in the open' to ensure sufficient ventilation.

Switched-mode 3 Amp and 5 Amp units produce virtually no heat. They can be sited in ceiling voids and cupboards, in turn making them more secure and less obtrusive. Access control systems contain devices which need considerably more power than those used for intruder detection solutions. These devices - for example magnetic door releases and electric door strikes - often create substantial electrical 'spikes' when in operation.

“If you use a linear intruder alarm system PSU, this 'spike' can be sufficient to trip a fuse resulting in a door remaining open or locked shut,” explains Tony. A switched-mode unit has additional filtering to avoid this so that the door remains operational at all times.

In the surveillance sector most conventional power supplies operate on 50 kHz - the same frequency as many CCTV cameras - which can lead to spurious interference lines on video images that may be difficult to trace. “Better quality switchedmode PSUs operate on 66 kHz,” says Tony. “So, no interference!”

Some specialist CCTV cameras operate on a very narrow voltage band. Conventional PSUs can't guarantee such an accurate voltage delivery so use of such cameras can be limited. Switchedmode alternatives have a facility that lets you accurately set and maintain any voltage between 12 and 15 V DC. It can even maintain that voltage when main power is lost and the system is relying on standby batteries.

According to Tony, switched-mode has another critical advantage - it can actually save the host business a small fortune in running costs: “If you specify or use PSUs for intruder alarms, CCTV, access control devices, monitoring and/or communication solutions, IP network peripherals or BMS systems then you're probably wasting over 45% more electricity than is necessary.” In fact, any 12 or 24 V electrical/ electronic device employing

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a conventional linear PSU will cost the user serious money in the future.

A CONVENTIONAL LINEAR 1 AMP PSU'S ENERGY USE WOULD WORK OUT AS FOLLOWS: • Efficiency: less than 30% (though typically below 25%) • Output power: 13.6 W • Input power: 30 W • Electricity used per annum: 403 kWh A SWITCHED-MODE 1 AMP PSU'S ENERGY USAGE WOULD WORK OUT AT: • Efficiency: greater than 80% (though typically greater than 90%) • Output power: 13.6 W • Input power: 17 W • Electricity used per annum: 149 kWh (worst case scenario) • Annual saving (kWh): 403-149 = 254 kWh Savings and increased security aren't just restricted to existing buildings and systems. The construction phase of a new building or complex is often the least secure. One reason for this is that, during the build process, these large sites use 110 V AC electricity and only uprate to 230 V AC on completion of the building.

“As most UK security systems are configured for 230 V AC in operation, the hassle of fitting a temporary 230 V AC power feed just to power them

is often considered difficult,” says Tony. “New switchedmode PSUs have been designed to offer a readybuilt, high efficiency, multioutput DIN-rail for use with most security and electrical systems. A 110 V AC-input/12 V DC-3A-output DIN-rail PSU can be specified during this phase. That will enable basic CCTV, access control and other security-related systems to be fully operational even during the construction phase.”

When it comes to submitting a tender for a new contract any form of advantage is vital in order to be offering increased return on investment or added-value. In the case of switched mode technology the systems have been shown to make savings than can be quantified - something that your potential clients would be keen to see in any proposal. And not only will they save money on power usage but they will be more able to meet the legislation on consumption and can use this information however they deem fit to present it to market.

In the case of switched mode technology the systems have been shown to make savings than can be quantified

Have you tried Integriti yet?

Sophistication is not about size The Integriti Security Management System is an IP connected access control and intruder security system that offers sophisticated centralised management for both small systems on a single site, or large systems distributed across the country or across the globe.

With a growing list of new installations take a moment to think of what you’re missing!

The Integriti system offers an advanced suite of software, hardware and integrated solutions to deliver complete management of your entire integrated system.

Inner Range Europe Limited Units 10-11 Theale Lakes Business Park Moulden Way, Sulhampstead Reading, Berkshire RG74GB UNITED KINGDOM integriti@innerrange.co.uk

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Designed and manufactured by global surveillance powerhouse, IDIS, DirectIP combines plug-and-play simplicity with unrivalled performance and reliability, to deliver the most comprehensive video surveillance solution available. With unsurpassed image quality and resolution, DirectIP includes an affordable range of cameras, monitors, network video recorders (NVR) and video management software (VMS) for businesses large or small.

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BIOMETRICS

Access control gets personal The three factors of authentication can give a range of access control levels depending on the application. The highest level of security comes from adding biometrics to the list convenient way to establish higher security within certain areas of a building is an appealing idea to many security directors.

Whether it’s to more highly secure the pharmacy lab at a hospital, the laboratory at a government research facility or the tarmac at a small airport, some locations simply need to have more scrutiny paid to who is entering. Going beyond the card only – something they carry – and adding a PIN – something they know – many organisations employ multi-factor authentication at such locations. But, even that is done irregularly as this often means a different reader is needed. Yet, even when this is undertaken, somebody else can use still use another employee’s card and PIN. Only biometrics realistically provides the solution for authenticating “who” is at the door yet over the years since biometrics was first introduced onto the market it has had to deal with a certain amount of negativity such as that surrounding the storing of personal data and the cost implications of commissioning and installing the higher security measures. Meanwhile the technology itself has evolved considerably since the first unreliable fingerprint readers came to light and adding an extra layer of authenticity today does not cause the access bottlenecks of systems of old.

According to Neil Thomas of Videx: “Fingerprint systems are the most common as they require very little training and users typically only need to use the devices a few times before becoming familiar. Because of this ease of use, the demand for finger print readers has increased over recent years.”

The use of fingerprint readers also increases levels of security when compared to proximity readers or keypads because PIN numbers can be discovered and fobs or tokens can be lost, copied, or shared among colleagues. Also, PIN codes or proximity fobs can be given to an individual with no authorisation to access the premises.

“Several years ago, biometric readers were used mainly in very high security applications including government and military properties but recently their use has become more widespread in commercial and residential applications,” says Neil. “Typical applications for fingerprint readers today include access control within schools, hospitals, medical facilities and sheltered accommodation, security within commercial

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premises and controlled entry to residential properties.

Membership management applications within clubs, libraries, leisure facilities and caravan parks has also increased due to their ease of use.”

Cost Many installers have been reluctant to use biometric readers instead of conventional access control readers because of their perceived high cost. Where lower cost options have been available, such as those using thermal sensors which were more competitive than the hi-end sensors, these have not always been reliable.

Because of this, biometric readers have not been considered conventional access control systems by many installers. However, technology has improved significantly recently with the introduction of more accurate, sturdy and durable capacitive and optical sensors. As a result, installers are starting to see the difference in quality and reliability at competitive prices allowing them to propose a higher security product and increase their margin compared to other access control readers.

In terms of reliability Neil Thomas reveals that today’s systems are not as fragile as their predecessors: “Although capacitive sensors are a bit more fragile when compared to optical sensors and need cleaning from time to time, they are more competitive, more secure and easier to integrate into smaller housings,” he says. “Readers now supplied with the latest capacitive touch or swipe technologies are much more robust than previous capacitive sensors because of the protective coating and metal frame. The use of capacitive sensors rather than optical also provides further advantages in that fingerprints cannot be falsified by pressing a finger onto a mould.”

Typical applications for fingerprint readers today include schools, hospitals, medical facilities and sheltered accommodation, plus commercial premises and controlled entry to residential properties.

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BIOMETRICS

Checking the exact requirements of each application will help to keep costs down as well as provide the right system for the job Personal data

It is now possible to have biometric information stored in the access control card itself meaning that the proximity or smart card wouldn’t work unless verified by the authorised person’s thumbprint on the card

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With biometrics (as with some other forms of security) there exists the problem of personal data storage, exactly who has access to it and how secure it is. People not familiar with the technology may be concerned that images of their fingerprints are stored in the reader or the software. However, readers simply analyse the unique features found within the patterns on a person’s finger and compare them to the template stored in the reader.

There is no actual image of the finger stored, only data containing the ridges and troughs of the fingerprint pattern.

“The move away from thermal sensors, which take a thermal image of your finger, to capacitive sensors, which take different points of your fingerprint and convert them into encrypted codes, means that even in the case of theft of the reader personal data cannot be retrieved,” explains Neil Thomas. “As added reassurance, systems are now available using double technology combining a high security MIFARE proximity reader with a fingerprint reader in the same housing. This method allows the fingerprint to be stored on the Mifare card which is retained by the user instead of the reader. Using this dual method means users have to present their proximity card before their fingerprint.”

Furthermore it is not just the readers than can check the card and the biometric factors, it is also possible to have the biometric information stored in the access control card itself meaning that the proximity or smart card wouldn’t work unless verified by the authorised person’s thumbprint on the card. Kim Humborstad of Zwipe explains: “With a biometric card, the facility would reap all of the security and access control advantages of the smart card plus biometrics. A contactless card credential, which works with proximity and/or smart card readers, with on-card fingerprint reading is available to provide all the assets of the card and eliminate its most glaring deficiency, not knowing who is holding it. The biometric card quickly reads the user’s fingerprint in less than a second. Eliminating the problems of solely deploying PINs and standard cards, the wirelessly powered biometric card lets users authenticate themselves directly on the card through something they are, a fingerprint or thumbprint. Only then will the card system

activate the lock. This is much more secure than simply using a standard card, which verifies only something the user carries.”

The biometric card is described as being more secure to use than other ID and authentication solutions and fingerprint data is captured by the oncard fingerprint scanner and is thereafter encrypted and stored only inside the card. No exchange of data is conducted with external systems. This provides secure template management since the fingerprint never leaves the card. It also eliminates user concerns with privacy issues. The card is unique to the user and only the authorised card holder can activate card communication with the reader. When a positive match occurs, the biometric card activates encrypted communication with the lock or reader in the same way as other ISO 14443 contactless proximity or smart cards.

One, two, three For those asked to add the most defining of authentication methods to access control, biometrics technology reading palm, finger, eye, facial, voice, ear or any other defining body part is the solution. But three-factor authentication is not required in all areas of security and adding extra layers to any system will usually increase the cost of the installation. Checking the exact requirements of each application will help to keep costs down as well as provide the right system for the job. Fortunately with the advances in technology it is fairly simple to match the requirements of the customer with a reader and card, or both, to suit the application.

It is worth remembering that in applications with a lot of users, there will often be a small percentage of people whose fingerprints cannot be recognised due to damage or wear to the finger print or because of adverse weather conditions. Double technology readers will allow certain people to have access with an alternative proximity reader or keypad.

For the moment it seems that biometric technology will be associated with personal data risks, but it is clear that the use of such security measures is becoming more acceptable with the public as fingerprint technology features widely on laptops and more recently smartphones – surely the biggest growth area of technology for a decade.

The next generation of technology users appears to be quite comfortable with using biometrics and the more commonplace biometrics becomes the less “secrecy” there will be about its uses. We have moved a long way from the first systems on the market and the latest systems on the market should be able to help you find the right combination of processes to provide the customers’ required levels of authentication.

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INTELLIGENT DYNAMIC NOISE REDUCTION (IDNR) TECHNOLOGY Innovative technologies found in Bosch HD and Megapixel IP cameras can effectively reduce network bandwidth requirements and subsequent storage costs, while maintaining high quality and detailed images.

Megapixel cameras deliver ultra-detailed images with more useful information – but this comes at a cost. The volume of data required to transport and store these images has risen significantly. The bandwidth demands that this places on the network infrastructure and the increase in required storage capacity adds significantly to total IP system costs. Disk space is one of the most expensive components of IP systems. Higher storage costs can ultimately cost you the difference of winning the next large project. The best place to reduce these costs is at the source – in the camera. And this is where Bosch takes a multi-pronged approach to reducing the quantity of data while retaining high quality of image: • Content-based Imaging Technology (CBIT) to reduce noise • Region prioritization to target important information • Optimized encoder efficiency to increase compression ratios The combination of these technologies has a significant impact on the bit rate/quality ratio which is directly proportional to storage and network costs.

The key to noise reduction Noise is a random pattern of pixels visible in the image. Some degree of noise is always present in any electronic device that transmits or receives a signal. Image noise is an undesirable by-product of image capture and the most detrimental factor in clogging the encoding process which leads directly to exaggerated bit rates for a given image.

Intelligent Dynamic Noise Reduction (iDNR) Classic noise reduction can take two forms. Spatial noise reduction averages the pixels within a frame to reduce noise. Temporal noise reduction involves averaging pixels over several frames to cancel out noise artifacts.

Intelligent Dynamic Noise Reduction (iDNR) is a new approach that uses a combination of these two methods and dynamically adjusts them based upon light levels and the CBIT analysis of moving objects in the scene.

Temporal noise reduction is very effective for static images but can cause problems when there is motion in the image. If temporal noise reduction is applied to moving objects, ghosting may be visible in the image where objects are blurred or repeated. CBIT analysis identifies those frames in which there is movement and passes this information back to the DSP which then adapts the temporal noise reduction for these frames. iDNR uses three factors to control spatial and temporal noise reduction: • CBIT movement analysis • Scene light level • User-set levels By combining these processes, iDNR optimizes bandwidth by dynamically tuning the degree of noise reduction based upon an analysis of important objects moving through the camera’s field of view. When the scene is quiet or no motion is present, bandwidth is minimized. When an important object is detected, bandwidth increases to capture maximum details. iDNR’s advanced algorithm can reduce bit rates and storage requirements by up to 50 percent in certain scenes without reducing video quality.

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Megapixel cameras are more susceptible to noise as the pixels on the sensor are smaller and are not able to collect as much light. More amplification is required which introduces noise. Low-light scenes also contribute to an increase in noise levels.

A first in the security industry, Bosch introduces a new technology for controlling the image processing. Content-based Imaging Technology (CBIT) is an intelligent scene analysis system that examines the actual content of the video image and provides feedback to the digital signal processor (DSP) to re-tune the image processing.

Bosch is the only security camera manufacturer with full control over image processing with intelligent video analysis (IVA) and Motion+. With this ground-breaking platform CBIT enables the sensors, the image processing and IVA to work as one module. CBIT radically improves the image quality in many areas but also has considerable impact when used to reduce noise.

Turning iDNR into real savings The savings that can be achieved with iDNR are easy to calculate. In our tests, bit rate reduction showed savings of up to 58 percent in one example. This can be directly correlated to savings realized in storage costs. So, in essence, if a video storage device costs 8.000 you may possibly only need to spend 3360 for the same amount of image detail being stored.

Bosch has engineered the ability to tune the image pipeline based on scene content. As a result of this, we are able to implement Intelligent Dynamic Noise Reduction (iDNR) which can reduce noise in an image based on motion and light levels. iDNR generally delivers up to 50 percent bit rate reduction over standard VBR in scenes without motion. Combined with the full range of CBIT features, this means an overall reduction of up to 30 percent for your surveillance system – this means a dramatic reduction in required storage space, power and cooling which enables you protect your assets, your budget, and the environment.

Remember, it is always possible to reduce bit rate - but this normally affects image quality adversely. The key benefit of iDNR and region prioritization is that you get significantly lower bandwidth without loss of image quality.

Bosch cameras provide the most usable image possible by optimizing the detail-to-bandwidth ratio. This equates to considerable savings on storage costs without jeopardizing image quality!

Ultimately, the Megapixel camera that provides the highest quality video with the lowest bandwidth and storage requirements will be the most desirable choice for the customer.

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NETWORKING

Physical vs virtual security

any people will use their computer for most of their business needs, including correspondence, invoicing, accounting, documentation and research, instead of looking to physical tools as simple as a pen and paper or a book. Similarly, there are hordes of people out there who, in this technological age, will prefer to do any form of every day communication behind the safety of a computer screen. Ordering a takeaway, booking a table in a restaurant, planning a trip or even organising a meeting - all of these tasks can easily be completed by using technology.

So with this dependence on technology in mind, why do we still continue to put the our virtual security at the bottom of our list of priorities, instead ensuring that physical tools have the best possible insurance and yet leaving our internet based possessions uninsured and insecure? These days, businesses put a lot of effort into ensuring that their physical assets such as cars, equipment, offices and computers are insured and secure, so why do they not give the same amount of consideration to virtual security?

For example, a business that uses CCTV to ensure that their premises are safe is putting time and money into ensuring the security of something physical. However, the chances are that this business has not considered this technology needs some form of virtual security as well. CCTV equipment can be hacked into, just like any other computer, and valuable data can easily be lost or equipment tampered with remotely with just one slip or little mistake. When CCTV equipment was not connected to the internet and was purely a camera, cable and a video tape, this would not have applied. However now that technology has moved on, we need to think about where CCTV images are stored, how they can be accessed and whether they are secure.

So what is “Physical” and “Virtual” security?

Whilst physical security involves making safe assets you can touch, such as cars, houses, and computers, virtual security involves the protection

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EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: andy.clutton@psimagazine.co.uk DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8310 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@proactivpubs.co.uk DISPLAY ADVERTISING Paul Amura Tel: 020 8295 8307 Fax: 01322 292295 E-mail: paul.amura@proactivpubs.co.uk

of data and other information that is stored remotely across the internet, or in the cloud. Many businesses use cloud storage and software systems for their day-to-day business, including payroll, invoicing, provisioning, banking and other sensitive information. Compared to the US, where companies are forced by law to take reasonable steps to protect themselves from cyber attack, UK companies do not spend a lot on cyber security despite the havoc which can be wreaked on a business by virtual crime.

Virtual security isn’t just a fad and it isn’t going to stop being important. Businesses need to learn the importance of keeping data safe and this applies to the CCTV security sector as well. Whilst you are protecting physical assets through surveillance, you are transporting sensitive information across the internet when retrieving images and holding highly confidential information about key holders and other sensitive business data on your own systems. It is important to your business to avoid the devastation of data loss and the impact of the consequences associated with that. You may have never thought about it before, but your company could be a target for virtual criminals due to the nature of what you do.

Once a device or technology is left unsecured, criminals may prise away your important data, your employees’ sensitive information and even access to your finances. This could have devastating results in your business and impact your clients too. Therefore, assessing the risks associated with transmitting data across the internet and mitigating these by investing in your own virtual security should be taken very seriously indeed. The attitude companies can hold is, unfortunately, “it won’t happen to me”, but the chances of it happening to you are exactly the same as the chances of it happening to the business down the street. If left to chance, it will eventually happen to you, so why don’t you take steps now to enhance your virtual security as the sooner you do, then the safer you will be.

Security-based editorial contributions to PSI are welcomed, and the Editor reserves the right to alter or abridge text prior to publication. The views expressed in PSI are not necessarily those of the publishers.

Editorial and Advertisement Office PRO-ACTIV PUBLICATIONS LTD PO BOX 332 DARTFORD DA1 9FF © Pro-Activ Publications Ltd 2014

We live in a modern age where technology is changing so rapidly that sometimes we complain of not being able to keep up. MD of Beaming, Sonia Blizzard, talks through our priorities

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ALTOGETHER NOW hen it comes to integrated security solutions, today’s installers are having to contend with a phenomenal array of systems and providers in their quest to deliver a solution for their customers. Along the way they need to seriously consider whether the best route is to deal directly with one large multi-national vendor or, instead, to turn to a number of specialist providers who can bring the pieces of the puzzle together. Of course at a practical level, whichever path is chosen it is all about whether specific elements, such as an access control or alarm system, are actually going to work together in a seamless way.

For large scale projects, like office complexes, airports, hospitals or manufacturing plants, installers may be tempted to specify one major supplier for the bulk of the security system elements. Often there is a belief that this is the best way to tap into the expertise necessary to combine disparate systems in a coherent, risk-free, way. If things do go wrong the thinking goes that at least there is only one person to seek out for remedial action. However, from the outset, it needs to be appreciated that there can be a downside to literally putting all of your eggs in one basket.

The reality of taking a ‘one provider fits all’ approach and working with a ‘generalist’, may be that, although on the surface everything operates together, by virtue of the security systems’ common origins, a performance gap can be left that could otherwise have been bridged. By limiting the options, each security integration element is, in reality, going to be less likely to represent the most innovative, or user friendly, solution that could be delivered.

Obtaining a proper understanding of a customer’s needs must be top of the agenda for all parties involved in the security system integration process, including, critically, installers. From a Harmony Alliance perspective, we feel that it is time for a re-think on how security integration is conducted by focusing on a way of combining the benefits of a ‘one-stop-shop’ with specialist providers’ expertise whilst also ensuring, crucially, that the process is solutions-driven. Consequently, companies who may not be the biggest players in the marketplace overall but who lead their own respective fields - whether that be intruder alarms, access control, detection at the perimeter or security system power supplies – should be given a much greater role at the project level. The reality is that when they coordinate their efforts this knowledge can prove invaluable in helping installers, and end users, to unlock a solution that is fit-for-purpose.

Considering the Harmony Alliance, for example, our initiative, launched at the recent Global Security

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Clym Brown, spokesperson for the Harmony Alliance, looks at the subject of joined up thinking for security integration

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Summit, is all about bringing specialist like-minded providers together – with complementary capabilities - who can offer a new perspective on major projects beyond that offered by traditional players. We believe that, moving forward, it makes sense for the market to focus on ‘best of breed’ security integration coupled with the reassurance that each part of the system has the potential to work together. Crucially, with the Alliance, at the project level, we are not looking to offer products without first appreciating the real requirements on the ground.

In some respects the new Alliance we have created, which features five UK-headquartered electronic security manufacturers - specifically Elmdene International Limited, GJD, ALT, Texecom and TDSi - formalises already existing links where products from several companies have commonly been specified together. A good example of this is the fact that in recent years there has been a requirement from customers using Texecom’s intruder alarm products to be able to integrate these with TDSi’s access control systems.

Ultimately, this led to an announcement earlier in the year regarding compatibility by the two companies.

We believe the Harmony Alliance very much reflects the demand for new thinking on the ground.

The rolling out of this initiative is designed to deliver the sort of product breadth, and reach, necessary to compete head-on with the established competitors in the marketplace across a broad spectrum of security applications. It is all about opening up choice in the marketplace. No longer do installers always want to be tied-in with a traditional player to achieve the seamless, and wide ranging, integration they are looking for. If we consider an airport in this context, where there is a need to secure key areas and assist passenger movement, the combined expertise of specialist providers can be wide ranging. It is perfectly possible in this way to encompass: access control readers and controllers, intruder alarms and wireless products, external movement detectors - to provide an early warning of potential dangers - and highly efficient and reliable power supplies to meet the demands of security-critical components.

So the message for those installers with a major project in mind, and looking to bring together multiple security elements, is that today there are many more options out there in terms of who you can work with, and how the right solution for your client’s needs can be delivered. Certainly, we feel that the Harmony Alliance is indicative of the way that security integration is moving, particularly, given the level of knowledge needed to keep up with the advances in any one specific area. By combining key product specialists under one umbrella in initiatives like this there is now the depth and range in place to help ensure that the solution which is being proposed is actually fit-forpurpose.

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Who we are A group of UK-based, world-class electronic security manufacturers have united to create something never seen before - an alliance that brings together best-in-breed specialists collaborating to offer customers LQQRYDWLYH VHFXULW\ VROXWLRQV DQG LQWHJUDWLRQ WHFKQRORJ\ ZLWKRXW VDFUL¿FLQJ IUHHGRP RI FKRLFH DQG IRUFLQJ compromise. Through cooperative product developments, support and distribution partnerships and an open-arms approach to support, they are working to improve the customer experience for installers and end users around the world.

Collaborate – Innovate – Protect Harmony alliance members are experts in their specialty. The alliance brings them together to develop unique solutions for customers, making each individual part of the security system work more effectively with each other part. They work with integrators to help customers solve problems, and ultimately, protect the lives, livelihoods and properties of our end-users.

Contact www.harmony-alliance.com info@harmony-alliance.com

ALLIANCE MEMBERS:

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Ensuring onboard availability For onboard rail applications, ensuring maximum availability of security and surveillance systems, as well as passenger services, is critical. The deployment, operation and maintenance of such systems are equally important, says Santos Muro of Korenix UK

PoE+ allows more powerful PTZ cameras and other onboard Infotainment technologies to be deployed 6

ow to bring the latest security and surveillance systems (e.g. CCTV), as well as onboard entertainment technologies (Infotainment) such as passenger display screens and WiFi services, to the demanding rail sector is a challenge. Reliability of these onboard technologies is critical for both train operators and passengers, while also improving the maintenance of onboard devices when trains are on the move.

Designed for harsh industrial environments, ruggedised Ethernet managed switches have the ability to check the connectivity status of the attached device. If the device becomes unresponsive, it can be automatically restarted and a desired notification of the incident is then sent to the requested parties. This type of solution allows for the first-line support step to be carried out regardless of the location or time of the incident and the corresponding alerts can be tracked in order to build a clearer picture of whether a particular device or unit is in need of repair or maintenance, and if so, the appropriate scheduled maintenance can be arranged, without the train having to be removed from the track.

Today, as more data is being used and demanded from rail operated services and for passenger requirements, a Gigabit backbone of the core train network is now typically required for these products and services. This backbone is perfect for providing onboard CCTV and WiFi services.

For network hardware such as Ethernet managed switches and end devices (CCTV cameras, Infotainment displays, WiFi technologies, etc.) it is important to consider the IEEE standards relating to Power-over-Ethernet (PoE), as some hardware manufacturers provide non-standard versions. The original IEEE standard for PoE devices is designated as 802.3af normal PoE maximum 15.4Watts per port. However, this power rating may not be sufficient for the latest high power cameras, particularly the units that offer PTZ (pan-tilt-zoom) functionality. Many IP cameras now have integral motors and drives or other features such as fans or heaters.

Some switch manufacturers may only offer units that satisfy the normal PoE power standard (i.e. 15.4Watts), which may not be sufficient. The latest IEEE standard is designated as 802.3at High power (or PoE+) maximum 30Watts per port.

PoE+ therefore allows more powerful PTZ cameras and other onboard Infotainment technologies to be deployed.

Even if an existing rail carriage network already has a variety of non-PoE switches installed, the IEEE POE+ standard specifies that plugging in a

H

non-PoE unit to the network will not harm this device as power is not sent until the switch (Power Sourcing Equipment) and the end device (PD powered device) have confirmed via an ‘automatic system check’ that PoE is actually required by the device.

Another key benefit of deploying PoE/PoE+ switches is that deployment costs are reduced, as additional cable runs are not required throughout the carriages. This also reduces the total weight of cabling, which contributes to improved fuel efficiency of the train. Cable looms are very expensive and so anything that can be done to reduce the amount of cabling required and the space needed for ducting of cables under carriage floors and overhead, is attractive to a rail operator.

If a train is currently taken out of service for a routine maintenance check after a set number of hours, by deploying managed switches, this service interval can be increased and savings made by monitoring onboard equipment and systems. An example is the deployment of a managed switch to monitor a rail carriage door system, a safety-critical system. Early indications of wear or impending component failures can be reported early and any remedial action taken in plenty of time before the door system fails completely forcing the train to be taken out of service.

Other advantages of PoE/PoE+ switches are that they offer a variety of manageable features.

All switches should be certified to the relevant European Rail standards, i.e. EN50155 and EN50121-4. In addition, the following factors must be carefully considered before selecting a suitable supplier of managed switches: Extended Life - Most rolling stock and rail projects require an extended unit shelf life of 15 years or more. Industrial, ruggedised switches should therefore be selected on the basis that they would satisfy this extended product lifecycle and allow the train operator to “fit-and-forget” these switches. This also means that any hardware spares (and product software updates) must be available throughout this extended period.

Vibration-Resistance - When selecting a suitable switch for a rail application, vibration is another critical factor to consider. This is important as the switches may be installed close to a railway line. The vibration from trains travelling past 24/7 is therefore often sufficient to break any standard device within a short period of time. Similarly, if the switches are installed onboard a train, they will have to withstand the high vibrations from the engine and from the

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CONNECTIVITY

continual movements of the carriages as they travel along the track.

Almost all onboard systems have issues with either loose connections or internal components failing due to high vibrations, typically after only a couple of years of service. It is therefore recommended that switches are mounted with M12 Ethernet connectors as the emerging standard for on rail communications. This will prevent vibration damage to both the cable ends and switch ports, ensuring constant connection throughout the product lifecycle.

Temperature Rating - In train security and surveillance applications, as well as onboard passenger Infotainment systems, typically at least one managed switch is located in each carriage or in a junction box at the trackside, with other switches installed at the point of the CCTV camera. Here, a key factor to consider is the temperature rating of the switch. Most switches operate between 0°C and +40°C. However, over the past few years, temperatures across Europe and the UK have been pushing towards new record highs, with summer temperatures in the high 30s and winter temperatures as low as 20°C, particularly in the more rural locations. In these environments, ruggedised switches need to be deployed. Designed from the component up, these switches typically offer operating temperatures of -40°C to +75°C, although this will vary from one switch manufacturer to another.

These switches have typically undergone rigorous specialist testing to ensure that they can operate reliably at these extreme temperatures.

Onboard Power - Unlike most industrial environments, on a train, availability of power is much less reliable and is more prone to spikes and voltage drops. This means that most rail devices including switches require a very wide operating range in order to ensure not only continued operation, but also to prevent damage to the equipment. For example, on train engine start-up, power is often cut off completely to the switches initially and then put on again after a short period of time. Switches must be designed to cope with this fluctuating availability of power.

Typically, if a switch is deployed on a main power line of a train, even though the switch is rated at 110V DC, it may be required to operate over a very wide voltage range of between 77V and 137V DC. Unmanaged Switches - Some rail operators are still considering the use of older, unmanaged switches for onboard train solutions. While these switches can seem more cost effective in the short term (due to their lower unit cost), over the long term, new applications will be identified that will almost certainly require managed switches to be installed, which means that twice the investment will be needed.

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Unmanaged Ethernet networks do not have the variety of data management and security features such as VLAN, QoS and IGMP (see below in ‘software’). These are used to ensure security of data between different vendors sharing the network. These types of features enable priority to be given to certain types of data traffic over the network. For example, vendor systems that are either safety-critical or provide high security data can be given higher priority than other vendor systems over the network. Also, in the case of video surveillance applications, managed switches also provide features that prevent network storms, which can interrupt the reliable operation of safety-critical surveillance cameras.

All managed switches should operate on ‘open’ connectivity standards, allowing for complete interoperability with other products and vendors.

Switches should be provided with software that allows full configuration into any network topology. As with all software, patches and bug fixes are required from time to time. These are standard across all reputable switch manufacturer ranges and are typically provided free-of-charge to customers. Allowing software updates also offers the opportunity of providing rail operators with new additional features to an existing hardware platform as these are developed over time, which is critical if the devices are required to operate reliably over an extended life of 15 years.

Switches should also be supplied with built-in protocols (switch ports) such as VLANs (Virtual Local Area Networks) to allow multiple companies/vendors to share the same physical network/backbone installed on the train, while simultaneously ensuring full separation of data.

Managed switches also enable detailed reporting of network activity, allowing for maintenance to inspect what has been happening to a particular onboard device over time and ensuring the correct product support.

All managed switches should operate on ‘open’ connectivity standards, allowing for complete interoperability

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SMART SECURITY

Feature-led performance Samsung Techwin launches high performance 64 channel NVR

The SRN-4000 is able to simultaneously record and multi-stream the transmission of images at a high bandwidth speed of 400Mbps

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he ability to record in realtime the images from 64 x 2 Megapixel cameras may be impressive, but it is the features that make the SRN4000 so highly resilient and easy to use that are likely to attract the attention of installers and system integrators who are looking to minimise the total cost of ownership of their clients’ video surveillance systems.

The SRN-4000 is able to simultaneously record and multi-stream the transmission of images at a high bandwidth speed of 400Mbps. It also offers the potential to record and store, via 12 internal hard drives, video captured by 64 x 2 Megapixel cameras for up to 108 days or up to 43 days for the same number of 5 Megapixel cameras. As well as the full range of Samsung Techwin IP network cameras, the SRN-4000 also supports other manufacturers’ cameras which are ONVIF compliant.

The 12 internal hot-swappable hard drives support RAID5 and RAID6 recording which provides protection against unrecoverable read errors as well as whole HDD failure. The SRN-400 also features an iSCSI interface giving users access to very large storage devices, if required.

A lot of thought has gone into the SRN-4000’s on-screen user interface to ensure that it can be configured in only four steps using the ‘Easy Setup’ wizard, whilst cameras can be registered without complication via a quick set up process.

The provision of a local monitor output means that a separate PC is not needed to carry out any of these functions. A mouse and a monitor can simply be connected directly to the SRN-4000 and installers can then easily add and set up cameras.

“The SRN-4000 has a long list of features designed to ensure that it is highly reliable and resilient as well as easy to use and operate,” said Tim Biddulph, IP Product Manager for Samsung Techwin Europe Ltd. “Our design engineers have, for example, built in a hard drive ‘Hot Swap’ facility so that recording is not interrupted if a fault occurs, whilst power reliability is enhanced by way of a dual power supply. The SRN-4000 will

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continue to operate with a single power supply while the failed unit is replaced.”

Fast and efficient searching The SRN-4000 enables users to quickly find and review video of any incident by using a combination of advanced motion detection as well as video analytics and metadata search options.

Images can be searched by classification, e.g. keyword search such as ‘car’ or ‘people’, whilst a heat map feature provides the opportunity to statistically analyse concentrated spots of activity.

Samsung Smart Security The Security Solution division of Samsung Techwin manufactures video surveillance products designed to meet the current and future needs of security professionals. The products utilise innovative technologies, many of which are unique to Samsung Techwin and which can deliver tangible benefits and outstanding value to those involved in combating criminal activity, whilst offering time and cost saving advantages to installers and system integrators.

Samsung Techwin’s’ philosophy of delivering Smart Security is reflected in a product portfolio which provides customers with the flexibility to choose the best solution for the job in hand. A complete end-to-end IP network solution range includes NVRs, licence-free viewing and recording software and an impressive line-up of high definition megapixel cameras which feature Samsung Techwin WiseNetIII DSP chipsets and incorporate our ‘Three pillars’ of development; Image quality, Bandwidth Utilisation and Ease of Use. ‘Hybrid’ options include encoders which provide a cost effective and easy to implement method of adding analogue cameras to an IP network based video surveillance system.

Customers also have the option to choose from a comprehensive and competitively priced range of analogue cameras, DVRs and monitors.

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Project1_Layout 1 25/02/2014 11:03 Page 1

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EDIT psi x articles_PSIX_aug14 27/10/2014 17:08 Page 3

Smart communications S

Andrew Jones, Marketing Director at Multitone explains why it is sometimes better to separate voice and data systems

mart mobile devices have, by their very nature, brought voice and data convergence to a mass market. It’s easy to be convinced they offer a panacea communications solution – addressing all needs and offering the best value for money. However, when critical communications are a key requirement the situation can become much more complicated and it may even become clear that separating voice and data systems could be a better solution, which could contradict the Unified Communications trend. It is certainly possible to bring voice and data together when planned carefully with the right level of consideration for the longer term but it may not be that one size fits all and alternative designs and infrastructure may prove to be a more effective solution.

One of the biggest benefits to using smartphones in an organisation is the ability to not only use the commercial cellular services but also private networks (either a private cellular/GSM network or even a WIFI-enabled solution) – and rightly so, this is the kind of flexibility that is highly useful and simply was not available in the past. Today we continue to build our onsite networks and links to the outside world to provide high speed rich data content to suit our needs. However, as each year passes the content, definition of graphics and tolerance to delays shift, requiring us to carefully manage and upgrade our onsite wifi and internet connectivity so it provides the best for our employees for the foreseeable future. We continue this stepwise investment to keep abreast of IT demands of our users and as far we know this trend is set to continue. So is introducing VoIP, (Voice over IP),

onto WiFi network that continually struggles to keep abreast of our needs counterproductive, as while it uses an existing asset, upgrading for voice is not inexpensive. The answer is not a simple one. The issue with VoIP is that voice grabs bandwidth making less available for data. As we struggle to keep up with our data needs, introducing something which deteriorates our level of service, may not be sensible. We also need to consider vulnerability to disruption. If WiFi goes down and we lose voice and data, the disruption is more serious to the business that just losing data. So should businesses, especially where comms are an important part of the operations, consider voice and data separately?

When it comes to voice communications, VoIP systems have long been touted as a cost-effective and user-friendly way of making voice calls which are perfectly suited to running over powerful WiFi systems. However, the downside to using VoIP is the bandwidth resources it demands to carry voice over a network. While it uses an existing asset, upgrading a WiFi network for voice is not inexpensive.

For many organisations it will involve substantially increasing the WiFi capacity to gain the desired result. Modern voice systems such as onsite mobile networks could bring the benefits of smart devices and onsite reliability to an organisation without the burden on IT with savings not only in terms of the systems and the financial outlay for them, but also with regards to the time and resources required by the IT team and department in running them. Whilst there are considerable benefits to incorporating the IT and communications functions in one department, it also means that the resources of this department

As we struggle to keep up with our data needs, introducing something which deteriorates our level of service, may not be sensible 10

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VOIP/DATA

can suddenly be heavily stretched.

It’s a bold statement, but could it be better to separate voice and data systems? Whilst this seems to contradict the popular unified communications message, when an organisation wholly relies upon its communications having diversity and resilience is a very desirable feature.

In some cases this might feel like a step backwards – but actually this is a great strength of using smartphones which are able to utilise both WIFI and private or public GSM mobile networks and making full use of dedicated apps to administer this efficiently. It also means that the IT/Communications team can plan in detail the best ways to address communications needs for data without the interruption of voice.

The use of a private mobile network has many advantages when smart devices need to be part of the mix. Owning a private GSM network onsite can be economical whether deployed through onsite base stations or over a DAS (Data Acquisition System) network. It will not only remove public mobile network dead-spots within buildings, it also provides resilience when then public networks become congested or experience failures. Equally, onsite calls are owned and managed by the business so capacity can be managed in accordance with demand, whilst data and text messaging can be performed without the

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delay of crossing public networks – making your most common communications method quick and reliable. Voice calls avoid a potentially congested WIFI network, but can still be made from the same device as data is sent and received. In the event of a network failure, voice calls plus text and mobile data continue.

If used properly smart devices could be the future communications tool of a robust solution which offers excellent capacity and resilience across WiFi, private GSM and public GSM networks. Whilst the pervasive trend is undoubtedly towards unification, careful planning of the infrastructure is essential and for some businesses this will mean diversification to ensure users get the most from these systems. It is of course possible to integrate data and voice data streams over a single IT network successfully, but this requires careful upgrades and may ultimately impact on the overall performance of data when the need for information and rich content is booming so returns on investment could be not so attractive.

Happily the flexibility of smart devices means that different technologies can be used in the network design without an adverse impact on the people using the service. Whilst network design may be becoming more complicated, the usability of communications looks set to become even easier.

The use of a private mobile network has many advantages when smart devices need to be part of the future communications mix

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EDIT panel nov14_PSI_nov14 27/10/2014 16:50 Page 1

PANEL

But is it really smart…?

O ver the last couple of years the rise of the smartphone and tablet PC has led to a number of systems allowing remote access to security systems. While such technology appeals to users is it really a safe option? In the first of a two-part feature (next part in the December edition), the PSI Panel looks at the use and security of hand-held remote monitoring.

Does remote alarm management via a smartphone or tablet pose any threats to security and could it be seen as a replacement for ARC services? The first part of a two-part Panel debate starts here...

Geoff Tate – SSAIB This interesting and increasingly important topic has prompted a good deal of debate within the security industry and is a subject that’s been raised a number of times within the BSI meetings that I attend on behalf of SSAIB. In addition we have held discussions with both the NSI and ACPO on the subject.

These latter discussions, for example, have focused on the growing demand from users and installers to control their intruder and hold-up alarm systems (I&HAS) remotely via mobile devices such as smart phones. This demand has led an increasing number of manufacturers to develop interfaces/smart phone ‘apps’ for this purpose.

In addition to compliance issues, our concern relates to the impact the use of such devices might have on the integrity of systems and on the potential for creating false alarms during setting/unsetting.

Whilst European Standards do not specifically prohibit this use of a device that is not part of an intruder alarm system to “control” an I&HAS (BS EN 50131-3 Annex C includes requirements for “non-I&HAS interfaces”), BS 8243 includes detailed requirements – particularly relating to unsetting – which assume the “user” is located at the supervised premises. These requirements will need to be considered in the context of the use a smart phone or tablet being used to set/unset an I&HAS. Consideration is currently being given to these issues by the relevant BSI committee, which may result in an amendment to BS 8243 and/or PD6662.

While there is a demand for the use of smartphones/tablets to operate I&HAS, and manufacturers are naturally keen to provide such a facility, there are issues that need to be carefully considered. Insurers are justifiably concerned about the security of such devices, as well as the practical use of using such devices remote from the supervised premises. Equally, I

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assume the police are concerned about the potential for false alarms being created during setting and unsetting.

So safeguards are required to ensure mobile devices are reliable and minimize false alarms when operated. Clarification in this area could come from amendments to PD6662 and/or BS 8243.

Clym Brown – Texecom

With the proliferation of portable smart devices and the continual hype surrounding the ‘internet of things’, modern building management systems are increasingly expected to have smartphone and tablet interconnectivity.

Already users rely on smart devices to securely store and share their most private and sensitive information; ranging from personal details, photos and contacts through to location services and future calendar events. With mobile banking and recent advances in mobile payments, users expect devices to be secure and service providers to be competent at securing and protecting their data.

It should go without saying that services offered by security alarm professionals will exceed these requirements. Users have an inherent ‘trust’ and it is vital that interaction with professional security equipment lives up to these expectations.

Data security, encryption, immunity from hacking; these are all specialist areas that require specialist knowledge, which reside

While there is a demand for the use of smartphones/tablets to operate I&HAS there are issues that need to be carefully considered 47

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PANEL

(continued from page 47)

outside the traditional electronic security manufacturers skill set. As a result there is a lack of clarity on the integrity of some services currently available.

Providing internet-enabled devices and services is possible without investing in high security protocols, which can be tempting for some when targeting a first-to-market competitive advantage. Cloud-based services in particular are relatively easy to offer if security and data protection is not the core concern. However for professional security services, integrity is an imperative, and high quality professional providers should invest heavily in ensuring the highest levels of data protection. Some current offerings are more secure than others, and I suspect that the industry can do more to guarantee the integrity of services on offer.

The security industry exists to protect people, property and assets. Protecting personal data is a new, increasingly important, aspect of achieving this goal.

Steve Riley – Risco Group

The answer to this question depends entirely on the security levels of the remote alarm management system being used. If a system isn’t bought from a reputable manufacturer then it’s possible that remote alarm management via a smartphone or tablet could pose a threat to security.

I can’t speak for other alarm manufacturers but our panels are connected and can be remotely controlled through the Risco Cloud platform which is encrypted using AES128 encryption. Panels can only be operated remotely by a defined web user, their password and an access code from the physical alarm system. The chances that an autonomous hacker could gain control over a panel through a secure cloud enterprise system such as this is extremely low.

We do come across installers that are reluctant to embrace remote alarm management and to a point it is understandable. Cloud is relatively new term that is used everywhere at the moment and with any new technology like this there are always security concerns at the outset. The recent episode with iCloud accounts being hacked does not help with the general opinion about cloud systems being easy to compromise. Just like any other technology people need to be savvy about what they are doing and make sure that they have all of the suitable security measures in place.

Unfortunately now, because a handful of

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celebrities couldn’t choose proper passwords, the public feeling is that iCloud (and other cloud based systems) have a problem, when they don’t. It might be fair to say that we are now at the stage with the Cloud as we were with IP security a decade ago, when people were concerned about systems that were not ‘closed’ being accessed by unauthorised persons. If the Cloud is installed and used properly there are virtually no security risks.

Remember: “Stupidity is something you can only partly save people from..”

Peter Houlis Security Institute/ 2020 Vision Systems

There is considerable debate going on about this subject in the industry and at BSI meetings. Recently a BSI discussion document was circulated identifying those areas in the current system standards that would require possible amendments to accommodate such technology use.

Clearly, manufacturers are very keen to sell such a facility, which hooks nicely into home automation, and we are all living and working in increasingly connected homes and businesses.

However, the media is awash with stories about hackers attacking internet-connected devices. In an attempt to highlight the vulnerabilities of the ‘internet of things’, a security researcher with Kaspersky Lab hacked his own living room and discovered fourteen vulnerabilities, clearly identifying a major security issue. Similarly, in a recent BBC documentary it was shown how many of the devices on offer could easily be hacked, primarily by accessing the Wi-Fi from a poorly secured network.

While the system or app might have a high level of encryption, the protocol might be very secure, but if basic network security is mismanaged then hackers are being allowed in the front door of the network undetected, giving

Chris Carter Brennan – Webwayone It will be the duty of security system manufacturers to ensure that any user control is safe. This applies already to alarm panel remote management/service, and will need to apply to browser or mobile app based notifications and management.

Many secure applications exist for mobile banking etc. but as recent events show social media and some storage applications are less so. Security manufacturers will need to be mindful of their reputation and make great efforts to build solutions which protect the access to systems, but also avoid connecting electronic intruders to end users computer networks for other malicious purposes. Done properly, mobile system management and notifications will add new revenue streams and improve customer services. There is a constant trade-off between productivity and security of any software application, and the security industry needs to be ready or lose out to new entrants.

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PANEL

(continued from previous page)

them time to look around and see what is interesting to access. This weakness makes the move from monitoring via an alarm response centre a risky business especially for insurance companies, who will prefer to stick to tried and trusted methods, although it is unlikely that the type of users taking the smart phone/tablet option will have considered using ARC monitoring.

Ultimately, I believe use this type of application will be sold as a bolt-on to most systems, especially in the domestic sector, just as CCTV via tablet is being sold. However, I am reminded of the warning “beware technology looking for an application”: how many people want to spend time looking at images of their empty building once the novelty value has worn off?

Finally, there is also the police position to consider. I believe they would not wish to ban the use of this technology but they would be concerned if its use resulted in an increase in false alarms.

Brian Kelly – Bold Communications

One aspect to this question is whether remote alarm management by smartphone or tablet is a threat to the professional services provided by conventional alarm receiving centres. Selfservice alarm monitoring has been around for over ten years and there has been no significant increase in its adoption in recent times though who knows what might happen in the future.

With regard to the intrinsic integrity of personal devices, this is an area of cross-over between dedicated security monitoring technology, which is designed for the purpose and consumer technology, which isn’t.

Despite all the recent publicity about data and phone hacking, there remains an enthusiasm to download apps

and click internet links without enquiring too much into their provenance. Added to which are the technophobes who find adopting any form of security difficult and cumbersome. The result is widespread malware and vulnerabilities which expose users to very real security threats.

There is a hierarchy of risk here with, at one extreme, the consumer who receives SMS notification of an alarm on their phone and, at the other, the security professional using a mobile device to access and manage remote security systems. The measures taken to ensure that this process can be conducted securely is proportionate to the threat and scope of loss in each case. While there are circumstances where it would be useful for a criminal to know, for example, that a keyholder has received notification of an intruder alarm, this might also be gleaned from observing the bell box on the wall. However, gaining access to security passwords and making malicious changes to security data could lead to serious loss and harm.

Unlike the grudge spend on security measures, most people like their smartphones and tablets. Security product and service providers have not been slow in exploiting this positive outlook. One of the main drivers for the enormous popularity of mobile devices is the convenience they provide. Regrettably, this is comparable to leaving your front door open and hoping you don’t get burgled. On the basis that convenience must be sometimes be sacrificed for security, users might consider whether they should access sensitive data without using antivirus programs, a secure VPN and/or data encryption. And if they don’t, and something goes awry, they might be reminded of the comments of Gunther Oettinger, the new European Commissioner for the digital economy – “Stupidity is something you can only partly save people from.”

John Davies – TDSi The only real concern about remote alarm management via a smartphone or tablet is if they fall into the wrong hands. The device should be secured through the means of a PIN code or (where applicable) a fingerprint encryption anyway, but when the device contains an application that controls remote alarms it is vital that this app is also independently secured by a second layer of security.

Online/logical security is already trusted on many varieties of mobile device so there is no reason to think it should be any less so for the administration of physical security systems.

However, in much the same way as logical security, it is dependent on the level of protection at the endpoint to ensure overall security is upheld and guaranteed.

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COMPLETE IP RANGE

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EDIT meet the installer nov14_000_PSI_nov14 27/10/2014 16:42 Page 2

SECURITY PEOPLE

This month we chat to Matthew Harrison of CIA Fire and Security

Meet the installer

Do you use a distributor or buy direct from manufacturers?

We work closely with manufacturers for technical training and to get the latest updates, however we have a long standing relationship with the distributor Enterprise Security Distribution to supply our products.

Is third party accreditation beneficial to you?

Third party accreditations are definitely beneficial to us as a company and, most importantly, to help offer the client piece of mind that we have achieved certain standards.

Accreditations like NSI, BAFE, SSAIB etc. create a strong brand and guidance throughout the industry.

The difficulty often comes when you step outside industry specific accreditations such as Health and Safety etc. There are so many different options and you can be asked for different ones from different clients. You are then faced with trying to get them all or turning away work.

What would be a typical project for you?

A typical project would be very hard to define for us as they all vary. We install all types of systems which can range from a basic intruder alarm system in a four bed semi to a high end system that integrates intruder, fire and access control system for a large commercial property. We have a process to follow for all clients regardless of size. Firstly we survey the property and ask several in-depth questions to gain a deeper insight of the client’s specific needs. During the survey we advise the client where we would install certain aspects of the system and what equipment will be used. Following the survey we send out a quote based on the client’s needs.

Once the price has been agreed and the contracts signed we then install the system exactly to the client’s requirements.

Do you think there is a skills shortage in the industry? Any trouble recruiting installers?

There is a major skills shortage within the industry. It can be difficult to recruit fully qualified engineers, which is why we believe it is best to recruit apprentices and train them up to become the engineers we need. This past year we have participated in the 100 in 100 campaign which is a fantastic initiative to get more companies to recruit apprentices and entice young people into apprenticeships.

Are there any common requests from customers that give you problems?

Managing client expectations is the biggest challenge we face, living in an age where everything is instantaneous means people want everything done now. We maintain a high level of customer service and believe that our personal approach to clients sets us apart from others.

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What is the security industry’s biggest myth?

From a business perspective it would have to be that callouts are a great source of income.

Although you can charge the client for a callout, they can actually become a drain on resources.

For example if one of our engineers gets a callout at midnight, not only do we have to pay him extra but we also lose him for half a day the next day.

Losing one engineer for half a day doesn’t seem like much but that is half a day of billable hours where he could be working on site.

From the public’s perspective – The outdated notion of people thinking nobody listens to alarms when they go off. This is untrue as there is a lot going on behind the scenes that many are unaware of such as police response, keyholder response, action from the monitoring centre etc.

Name: Matthew Harrison Job title: Operations Director Time in security/fire: 20 years Company name: CIA Fire and Security Location: Cirencester, Gloucestershire Areas of expertise: Security Systems, Fire Alarms, Gate Automation Accreditations: NSI Gold, NSI Fire Gold, ISO 9001:2008, BAFE SP203

What would make your job easier?

Having a plethora of skilled engineers. As mentioned before there are not enough skilled engineers in the industry, having more of them available would increase productivity drastically.

It would mean that we would be able to respond to callouts quicker and carry out maintenance on more systems per day. It also means we would be able to take on a heavier workload.

What is your ultimate/fantasy electronic security product?

My fantasy security product would be a wireless detector that could be installed in a building within seconds and provides no false alarms.

Will England ever win the football World Cup again?

Certainly not in my lifetime.

If you won £25,000 what would you do with it?

I would take my whole team and their families on a weekend break.

“Third party accreditations are definitely beneficial to us as a company and, most importantly, to help offer the client piece of mind” 53

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INSIDE STORY

Surveillance HDD now aids recovery ngineered for surveillance and video analytics applications, the Surveillance HDD is a drive that employs data recovery services designed to restore data from malice or accidental failure, keeping systems in the field longer and reducing post deployment expenses.

“Over 413 petabytes of data are produced in just one day by video surveillance cameras installed worldwide in 2013 — that’s 150,000 petabytes of data every year, most of which are stored on high-capacity surveillance systems for archive or video analytics purposes,” said Scott Horn, Seagate vice president of marketing. “That data is invaluable to the user to either meet industry regulations or leverage for content analysis or security— so when data loss occurs it’s an expense to the customer. Seagate’s Surveillance HDD with Rescue services addresses this issue head on and alleviates these concerns.”

It is reported that Seagate Rescue services can typically restore data within two weeks depending on the type of recovery— with up to a greater than 90 percent success rate in data recovery. Activated at time of purchase, the rescue plan provides three years of data recovery at the fraction of what it would cost to recover data lost due to anything from computer viruses to natural disasters and more.

“Over 50 percent of users who had an accident with their drive have experienced data loss,” said Balaji Thangaraj, vice president for research at Boston Analytics. “The Seagate Surveillance HDD with Seagate Rescue Services provides consumers and system integrators alike with the critical reliability they expect in an easy, affordable solution, enabling them to gain peace of mind that their content is protected.”

A seventh-generation optimised surveillance HDD, the drive now expands to capacities of up to 6TB and can store up to 600 hours of highdefinition (HD) content. The drive is reported to have a 1 million hour MTBF, (mean time between failure) allowing the product to be kept in the field longer while reducing the cost of field deployment and maintaining customer retention.

The drive is also engineered for low power consumption and heat emissions allowing solution providers design flexibility, however it is the combination of the dedicated surveillance capabilities with recovery services that should help catch the eye of the security installer, so PSI caught up with Larry Lummis, Director of Consumer Electronics Product Management at Seagate to find out more.

E

Seagate Technology recently unveiled a dedicated surveillance hard disk drive (HDD) featuring Seagate Rescue services. We take a closer look

54

What are the common incidents that can lead to data loss?

While disk drive reliability continues to improve, instances such as fire, flood, and mishandling of the drive itself can lead to data loss. For example, we had a recovery where thieves destroyed a surveillance DVR during the commission of a robbery. The police contacted us and we were able to recover the drive – a salvage that ultimately led to the apprehension of the criminals.

Does the installer of the system need any specialist IT knowledge in order to use/set-up the restore function?

No specialist knowledge is required. When the drive is purchased, the serial number is automatically recorded. Should the drive fail, the user follows three simple steps: • Submit a claim by calling 00.800.4732.4283 in the UK. The wider European number is 1.405.324.4714.

• The Seagate representative will advise them as to whether they need to await pre-paid shipping materials or ship the drive to the nearest collection point • The data is recovered and sent back to the user

How does the restore function work? Does it back-up data to the cloud?

Rescue is not a cloud function. It involves recovering the data directly from a damaged drive, and returning that data to the user.

What types of HDDs should be replaced with this new surveillance drive?

All surveillance applications should use drives specifically designed for surveillance to reduce the risk of dropped frames or early failure, particularly given the data intensive 24x7 nature of surveillance environments. The Rescue feature provides additional insurance on top of the surveillance-specific design, ensuring that all the data recorded will be available should it be required. www.seagate.com/www/surveillancehddrescue

www.psimagazine.co.uk

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IP Solutions

HONEYWELL IP VIDEO – A SOLUTION FOR EVERY NEED. Honeywell has the IP capability to expand, enhance, migrate and upgrade your video system. ●

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Upgrade current systems to add new features and benefits, using products that can be easily integrated, both into new and existing systems

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Visit stand E43 at Transec 2-3 Dec 2014

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INSIDE STORY

Easy IP access control ith a structured system architecture, userfriendly software and intuitive mobile applications, Aliro can be managed from virtually any Internet-connected device and since each door has one access point, the system’s architecture is very straightforward. This reportedly makes it easier for installers to design the system and prepare cost estimates.

The access points can also be used as capture stations, eliminating the need for additional hardware. With system costs proportionate to the number of doors to be protected, the architecture also improves cost transparency for users.

Access points can be connected to the system via the IP network as well as via traditional bus connections (RS485). The access points are preconfigured for standard applications and can be used without any modification. If needed, installers can easily customise the standard configuration to meet user-specific requirements.

Aliro uses current-generation MiFare card readers and feature an integrated OLED display which shows messages and instructions based on user credentials, thus allowing direct interaction with the card holder.

Since the software used by Aliro is web-based, it needs to be installed on only one PC. The software automatically detects the access control units in the system and, if the installation is IPbased, assigns them network addresses.

Configuring the software is quick and easy thanks to its intuitive user interface.

PSI caught up with Matt Haynes, Commercial Operations Manager, Security Products from Siemens, to discuss the technology and the concept behind it.

W

Aliro, the new access control system from the Security Products business segment of Siemens reportedly makes IP access control easy. We find out how…

How much network knowledge will installers of Aliro really need to have?

Very little! Unlike IP CCTV the amount of network bandwidth utilised on an Aliro Access Point door controller is very small by comparison, so the installer will not need to carry out complex network bandwidth calculations, for instance.

From an installation perspective the Access Point just needs to be plugged directly into the network for the software to be able to automatically find it.

The controllers are DHCP enabled which means they are automatically allocated an IP address from the network so the need to have fixed addresses is removed.

To install the software also requires little networking knowledge as fundamentally Aliro is designed to be easy to install and use

So is the idea to give installers an easier route into networked access control?

56

Absolutely. ‘IP at the door’ has become the standard approach methodology for access control installations, and Aliro offers this. With its ‘one door, one controller’ architecture it makes specifying and costing an installation easy, as the price is proportionate to the number of doors required.

This of course extends further than just the Aliro hardware as it also applies to network points and door furniture, making it a simple to use component within a wider installation. However, we have not forgotten about legacy systems or installations where existing hardwired systems are already installed, as the Aliro controller offers the facility for connection to a further 7 controllers via RS485, catering for flexible topology whilst providing a future proofed installation.

Does ease of installation mean fewer features?

No, not at all. Aliro MP1 is targeted at the standard access control market and provides simple, low cost, flexible solutions that can grow as the system evolves – up to 100,000 users, 10,000 cards, comprehensive photo ID support, integration into intruder alarms, flexible reporting, automatic backup and restore functions - to name just a few of the highlights.

How does the remote management of the system work?

Remote access is available through the dedicated app – for both the installer and the end user. The installer can log onto any number of Aliro sites that they maintain in order to gain instant access to any pre-configured system notifications that have occurred eg. Comms issues, doors forced or power failures etc. This enables the installer to react effectively and efficiently to any issue, increasing their added value to the customer. For end users the dedicated app allows real-time monitoring, user management and administration directly from their smartphone. It offers the ability to disable alarms, lock and unlock doors, authorise users and check who’s in and who’s out – wherever they are.

If the system requires some remote management in the form of software configuration changes, this can easily be achieved, as the system can be accessed from any device with an authorised internet connection. Installers can therefore use their remote login to potentially make any alterations or changes to the system without the need to visit site. This, again, allows for faster responses, increased customer satisfaction levels and revenue enhancement potentials. The intuitive web browser software equally allows for flexible end user operation and administration of their Aliro system from anywhere, making system function programming simple whilst ensuring updating is always efficient.

www.psimagazine.co.uk

Project2_Layout 1 28/07/2014 16:49 Page 1

ADI has the product solutions for all your needs

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EDIT update nov14_PSI_nov14 27/10/2014 17:31 Page 2

PRODUCT UPDATE

Two cameras improve on predecessors RIVA has extended its product line and offers two new compact cameras with remote focus and zoom control. The new compact dome camera RC3402HD-6311IR is an enhancement of the RC3402HD-6211IR. Both dome cameras are suited for indoor usage.

Compared to the previous model, which achieves an illumination distance of up to 15 meters with 10 integrated LEDs, the new RIVA camera achieves an illumination distance of up to 20 meters with 14 IR LEDs. Furthermore, the new model has an automatically adjustable iris lens that responds to changes in light levels.

The new mini-bullet camera RC6702HD6311 is an enhancement of the RC6702HD6211. Both bullet cameras are suited for indoor and outdoor as well as day and night usage. The new bullet camera achieves an illumination distance of up to 20 meters with its 16 IR LEDs and the predecessor model achieves an illumination distance of up to 15 meters with 12 IR LEDs. The cameras are ONVIF compatible and offer features like a micro SD card slot for local recording, dual video stream, PoE and WDR. A frame rate of up to 30 fps at a resolution of 1920x1080 pixels (Full-HD) is achieved. www.rivatech.de

Wire-free fire door closer listens and learns A wire-free, digital fire door closer that ‘learns’ the sound of a specific fire alarm has been launched by Geofire. Easily retrofitted to any door, this closer learns the sound of a specific fire alarm, releasing the door in the event of a fire. The closer is swing-free too, making the door responsively light to handle, and the simple answer to legally holding open fire doors to ease access.

The digital technology that’s behind the Agrippa door closer ensures the closer’s releasing trigger reacts only to the precise sound of the fire alarm rather than extraneous loud noises, so false activations are virtually eliminated.

The Agrippa’s closing speed is adjustable, with a holding angle of 65-105 degrees, and it can be programmed for daily release. It requires two C-cell batteries (which reportedly last for twelve months).

The closer is approved to EN1155, EN1154 and CE Marked, with additional features that include a seven segment LED display, manual release button and a low battery warning display. www.geofire.co.uk

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mercury full page_Layout 1 24/10/2014 14:44 Page 1

ge d le w o n k r u o y n Could you pass o f o n io t a r e n e g t to the nex s? e ic t n e r p p a s m securit y syste Do you have a minimum of five years installation experience?

Do you feel that you have the ambition to succeed in the training industry?

If so, Mercury Training Services Ltd have the following career opportunities for you!

• Full & Part Time qualified trainers & assessors • Trainee trainers & assessors (Mercury will help you to become fully qualified) Who We Are Operating since 2005, Mercury Training Services Ltd is a trusted provider of a range of high quality funded and corporate Security and Security Systems training and Apprenticeships.

We are now expanding our provision to other areas of the security industry and looking to appoint Installation trainers / Assessors with experience in the installation of Intruder alarms, CCTV, Access Control and Fire Systems.

Vacancies exist in the Midlands and Cambridgeshire regions to deliver our Apprenticeship offer.

This is an exciting opportunity to join an established, passionate team to help shape our Apprenticeship delivery. We are looking for Trainers and Assessors to mentor apprentices through the complete apprenticeship cycle for the City & Guilds Apprenticeship in Electronic and Security Systems (Fire, Intruder, Access and CCTV).

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For a confidential discussion contact Paul Lawton-Jones on 01384 482186

EDIT update nov14_PSI_nov14 27/10/2014 17:34 Page 4

PRODUCT UPDATE

Stainless steel EVC unit announced Baldwin Boxall has added a new outstation to its Omnicare EVC (Emergency Voice Communication) system. The Advance disabled refuge remote unit has a stainless steel finish and will include the same features as the green version – raised, luminescent text, Braille and induction loop.

Disabled refuge outstations for the OmniCare range come in a choice of styles – standard or advance.

Outstations (also known as ‘remotes’) on the OmniCare system are wired in a loop configuration.

Also available in the range is the combined unit which features a disabled refuge remote and fire telephone in one housing.

To avoid hoax calls, the disabled refuge remotes are ‘in standby’ until the master panel is triggered by the fire panel during an emergency. However, the remotes can be set to be permanently active if this is preferred. www.baldwinboxall.co.uk

Best foot forward…

Technical industry clothing brand, Helly Hansen Workwear, has unveiled its new safety footwear collection for Autumn/Winter 2014. The new range is described as “walking the line perfectly between safety, design and performance”.

Durability, grip and high abrasion resistance are some of the key features that the collection boasts, ensuring that protection and safety are top of the agenda. Of particular interest to installers could be the Oslo Boa WW shoes.

These sporty performance models feature a BOA® lace construction and a Vibram® outsole, which has a rubber core for slip resistance and a TPU frame for durability. The shoes have a WED® (Wire Electricity Discharge) Strobel sole, which allows them to maintain antistatic properties even when the insole is removed or replaced. They also come with light-weight and flexible Enigma Zer® composite nail penetration protection and toe protection. The Olso Boa WW is detailed with a Dualmicro® heel insert for durability. www.hhworkwear.com

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Project1_Layout 1 28/10/2014 14:02 Page 1

THE FUTURA IS HERE. BPT’s revolutionary IP video entry monitor for a world of communication

AVAILABLE NOW

for more information visit www.bpt.co.uk or call 01442 230 800

Futura

Functions

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EDIT update nov14_PSI_nov14 27/10/2014 17:37 Page 6

PRODUCT UPDATE

Readers for indoor and outdoor use Rosslare Security has released its new family of Open to Secure (O2S) smart card readers which support reading from and writing to the secure memory of RFID technologies such as MIFARE DESFire EV1, MIFARE Plus, and MIFARE Classic.

The O2S family of readers utilise a threepass authentication technique together with a random number generator (high-speed triple-DES data encryption) and a flexible memory organisation structure to guarantee data integrity during contactless transactions. They can be programmed as a Card Serial Number (CSN) or as a MIFARE Plus/DESFire application data reader. The MIFARE Plus/DESFire reader utilises DES encryption and is compliant with the Common Access Card (CAC) standard for secured access control systems.

The readers meet IP65 and are suitable for both indoor and outdoor use. www.rosslaresecurity.com

Stainless steel recodable locks for multi-users Squire has added new rustproof versions to its CP40 and CP50 recodable combination padlocks. The new CP40s and CP50s padlocks in 40mm and 50mm body widths are resistant to corrosion for weather resistance. Importantly, the distinctive light blue protective body cover makes them ideal for outdoor use on boats, sheds, gates, vans, lock-ups and storage areas.

The locks feature a stainless steel, rustproof shackle in 6mm or 8mm diameters respectively and a tough die-cast alloy lock body. Over 10,000 code combinations are offered too with a fully recodable four-wheel dial, which cannot be accidentally recoded.

The digit wheels are spaced apart making it easier for those who find smaller dials more difficult to operate. Recoding is straightforward too, as they can be coded ‘alike’ so one sequence opens several locks - ideal for multiusers at home or work. www.squirelocks.co.uk

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Project2_Layout 1 24/10/2014 13:33 Page 1

Connect with the best of the best in CCTV and Access Control, analogue or IP with Pro-Vision.

Instant access to over 60 of the leading brands.

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EDIT focus nov14_PSI_nov14 28/10/2014 14:43 Page 2

PRODUCT FOCUS: VIDEO ENTRY

IP video entry terminal with touchscreen

Video door system to help technology upselling Legrand has launched the compact Bticino Classe 100 range which is designed with a white finish and easy to recognise push button icons.

Units are available in audio only or audio and video options and the video unit provides a colour 3.5 inch screen. Bticino Classe 100 internal units are sold either separately or in kit form alongside the Sfera modular audio and video entrance panel range.

The units can be wall mounted, using the simple mounting bracket supplied, or positioned on a table or any other flat surface using a purpose-designed support. Richard Hayward, lead marketing manager for Legrand’s wiring devices business said: “The launch of the new Bticino Classe 100 range provides the ideal opportunity to upsell to a product with better functionality for a similar price to a much lower specification system. As a result, the units provide an ideal opportunity to take the next step in the evolution in door entry - from audio to video, black and white to colour, and now handset to hands free.” www.legrand.co.uk/bticino

The Futura from BPT is a 7” IP video entry terminal compatible with the BPT XiP system.

SIP and VoIP compatible, the touch screen monitor enables the use of the networked video entry, featured in a flush mount design.

The monitor receives calls and video calls from XiP units and also performs and receives calls from any other IP monitor or smartphone/tablet (iOS or Android) with XiP Mobile App installed. It locally records incoming video calls from entry panels: auto-answer mode or manual recording mode and recording can be downloaded from the receiver to a PC. Polyphonic ring tones can be selected or customised by user.

Futura is able to control doors, gates and other openings using programmed AUX commands, and unlimited door locks can be controlled. www.bpt.co.uk

Building automation server with touchscreen display The MxDisplay from Mobotix is a fixed remote station for an IP video door intercom.

With a few swipes the user can call up, for example, an overview of the cameras in the building and the most recent video messages from the door intercom or generate a new access transponder for a guest. No matter which menu the user is in, a tap on the key icon immediately displays the live image of the door intercom. Keeping the button pressed a while longer will open the door. If necessary, this can be secured further using a PIN or transponder. The MxDisplay can be integrated flush with the wall and is available in black or white.

64

The MxDisplay can be operated wirelessly and can also be used as a base station for other displays in the building. Smart phones and computers can be used to log into the display via the network or integrated Wi-Fi in order to use all the functions in the same manner. A ringing at the doorbell is then forwarded to the smartphone or the workstation. Thanks to the Wi-Fi Access Point function, the MxDisplay creates Internet access for these smart phones and computers, which makes it unnecessary to set up an additional Wi-Fi system in the building. www.mobotix.com

www.psimagazine.co.uk

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SCCI Alphatrack operates one of the largest and strongest installation, service and maintenance teams in the UK within our industry. Our ability to deploy skilled workforce and mobilise projects on a large scale ation nwi wide de is is un unri riva vall lled ed.. nationwide unrivalled.

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EDIT focus nov14_PSI_nov14 28/10/2014 14:48 Page 4

PRODUCT FOCUS: VIDEO ENTRY

Net2 Entry upgrade improve customer experience The latest upgrade to Paxton’s IP door entry system, Net2 Entry, is v2.13 which is an updated interface for improved user-

experience and server back-up for added peace of mind. The ring volume is now adjustable and can be set at the panel for added convenience, avoiding disruption to neighbours in residential areas.

New monitor icons and images, such as ‘call not answered’ for video voicemail, provide an improved layout for a more intuitive and easy to navigate system.

Video voicemail functionality updates include implementation of the timestamp feature to show the date and time a voicemail was received, an inbox indicator displaying the quantity of messages a user has, and a red LED on the handset that flashes when a new message is received. These features help users stay on top of their messaging and organise their inbox.

Software updates include a new demo mode, which allows installers to demonstrate the system prior to hardwire installation to ensure user confidence. The panel now also supports SIP backup server, providing users with peace of mind in the eventuality that the primary server fails. www.paxton.co.uk

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ProtectNet. A world where IP networks remain safe.

ProtectNet is a private dedicated network for the security sector. Enjoy the peace of mind provided by secure connections between CCTV and ARCs, and safe remote access for authorised third parties.

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EDIT focus nov14_PSI_nov14 28/10/2014 14:51 Page 5

PRODUCT FOCUS: VIDEO ENTRY

Digital entry panel with IP protocol Elekta is the digital entry panel with IP protocol that opens the door to IPerVoice, Urmet Domus’s digital system featuring a polished finish and stylish design lines. Functions are presented on a 3.5” colour display. Video door phone functions are supplemented with all functions of the Urmet IperVoice system: call from name directory, video message with customisable logo, route indication from entry gate to selected residence, integrated video surveillance. All this is available on the Elekta unit through soft-touch controls arranged on the unit body that features rounded corners, chrome-plated edges and a smooth, polished surface that lends it a uniform, stylish appearance.

Elekta is the digital entry panel for the IPerVoice digital system, and comes in flush mount style.

Elekta Steel is the vandal resistant version of the panel.

Elekta Steel has flush polished steel body with flush moving elements: this design concept, featuring IK09 impact resistance and IP45 protection against the infiltration of liquids, reduces the possibility of damage and lends it a sturdy, pleasant appearance. Elekta Steel comes in flush mount style and is secured to the wall with Torx screws. Its compact flush steel body offers no pry points. www.urmet.co.uk/ip-systems/

IP door entry with added features Kristallo videophones from Videx are available in a white or black finish and with or without a handset. They are able to receive calls from the IP door panels and intercommunicate with other devices on the system. They are also compatible with the SIP protocol to communicate with other SIP devices.

The videophones can be powered with either a dedicated 12Vdc power supply or via POE using a POE switch or router.

Setup is straight forward with either direct setup from the on screen programming, via the integrated web server or through the wizard software supplied. Features are available through the videophone menu and include local weather information (if an internet connection is available), call logs with time and date synchronised to the internet (if available), video memory and rapid call facilities. A do not disturb function is standard with many features customisable to the users requirements. www.videx-security.com

www.psimagazine.co.uk

Connections Hello again, This month sees both SMS & NMS upgrading its entire network infrastructure and telephony platforms, providing additional resilience between the Manchester and Portsmouth centres and improving its virtual alarm handling network and phone answering services.

As always we have never been shy with investing in technology that will enhance our customers experience both online and on the phone with our two centres, the current upgrades will assist further with improving our service levels and capabilities. The investment which is just short of £100,000 is the next stage of the company’s growth strategy and will underpin its continued growth for future years.

It is fair to say that ARC’s and RVRC’s that conform and abide by the standards do have a heavy burden of cost associated with the delivery of their services and that many have, in an effort to drive down cost, heavily automated their dispatch systems. Here at SMS & NMS we believe there is a time and a place for auto notifying alarm activity and using operator intervention for the services that form the core function of an ARC or RVRC. We appreciate that the success of our business thus far to date is because of the people we employ and the relationships they build with our customers. “Liveware” cannot and will not be replaced by hardware and software here at SMS & NMS, otherwise we just become an impersonal machine that no longer relates to its customer base.

Having said that, our primary function is to dispatch alarms to the emergency services, closely followed by answering dedicated out of hour’s lines for our customers in a timely and efficient manner. With the amount of signalling that is now received into alarm handling software that is supplementary information and not relevant to our core function, it is necessary to automate some of the low priority technical or supervisory alarms so as not to have to dramatically increase the operator headcount.

For every business the cost of sale is an important key performance indicator, especially when customers demand highly competitive rates and more value added services for their fees and ARC’s / RVRC’s are no different. A 24/7 365 business is expensive to run and our industry is expensive to invest in as well. However, we have been doing that successfully for over 30 years now and have seen lots of competitors come and go and for sure we will see more of that in the future.

So as you can see we are still going strong, growing and planning for the future by investing in our infrastructure and support services and if you would like to have your customers monitored by a highly motivated, professional team who also in turn help you grow your business and leverage your margins, then please do not hesitate to give me a call for a competitive quote.

With over 1700 installers using our services, we are obviously doing something right!

Bye for now

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APPLICATIONS

FIRE DETECTORS FIT FOR KING’S o meet an ongoing refurbishment of all of the fire detection systems within the King’s School, which sits in the grounds of Canterbury Cathedral school, more than 150 Apollo XP95 units were installed throughout the Meister Omers building

by Triangle Integrated Fire Systems. The level 1 system is supported by a Kentec Syncro AS control panel which monitors 16 zones on a single loop.

Terry Hailes, Operations Director for Triangle Integrated Fire Systems, said: “We’ve now worked on 14 different system installations at The King’s School over the past four years. All of these have been Apollo XP95 and Kentec Syncro systems with the exception of the

T

70

original Chapel where Apollo’s Wireless XPander range was used as no drilling was allowed for cabling due to the building’s age. For Triangle, the fact that Apollo offers open protocol systems which are forward and backward compatible is a big attraction to us specifying the products.”

Jez Albin, M & E Manager at The King’s School, concluded: “The safety of pupils at The King’s School is the most important consideration for us, and the Apollo fire detection system provides peace of mind for staff and parents alike.”

Cameras protecting patients and caregivers

Security collaboration for Police Scotland

With expanding care operations comes the responsibility of protecting not only patients’ physical health, but also the environment in which Fortis Healthcare and their caregivers work on a day-to-day basis. Such was the case with one of its hospital locations in Ludhiana, India which has fitted Vivotek technology.

Guarding expensive medical equipment and the safety of staff and personnel was the primary concern of this project. When it came to choosing the right hardware, there were four main aspects of surveillance that played into the decision: patient movement, patient security, employee security, and grounds security. Inside the hospital 54 Vivotek IP8133 cameras were mounted. The cameras features tamper detection, 32-channel recording software and a built-in PIR sensor for human detection.

Five IP8332 units were used for monitoring goings-on outside of the hospital. The bullet-style network camera has a removable IR-cut filter for day and night functionality, IR illuminators effective up to lengths of 15 meters, and multiple stream capabilities.

All video streams captured by the cameras are fed through video management software called ST7501, enabling the user to fully control and manage the streams from a single location. Using ST7501, real-time remote monitoring, recording, playback and event trigger management functions can be operated by the user.

ISM, in collaboration with systems integrator Scotshield, has announced an integrated custody security management system for Police Scotland at the new Kittybrewster facility in Aberdeen. The custody suite includes 60 cells, a virtual court, an identity parade suite and accommodation for a local community policing team.

The newly completed custody suite includes a number of security subsystems integrated into one PSIM solution (Genesys2), including CCTV, access control, intercoms, affray alarms, intruder detection, fire detection and cell call.

Genesys2 facilitates the integration of thirdparty hardware on a single software platform with a GUI showing real-time active icons enabling users to see the activity and events as and when they happen. A complex log enables managers to produce audit trails.

System interoperability is accomplished via an action list application. This enables every device for each system to interact via cause and effect scenarios with graphical maps and memos/instructions relating to the individual alarms, which are then communicated to the operators.

All events are automatically triggered when a device changes state. Human error is therefore eliminated.

www.psimagazine.co.uk

Project1_Layout 1 28/10/2014 14:57 Page 1

Southern Monitoring 0844 871 2223 and Northern Monitoring 0844 871 2224 BT B Redcare CSL CSL DualCom DualCom EMIZON EMiZON ArchAngelPassivSystems Loneworker RISCO RISCO Group Group RSI RSIVideo Video Technologies Technologies WebWayOne WebWayOne

Trust the Largest Independent Supplier of Monitoring Services in the UK

EDIT application nov14_000_PSI_nov14 27/10/2014 16:13 Page 3

APPLICATIONS

German retailer makes CCTV visible to deter crime Geutebruck is providing security solutions for Stadt-Parfümerie Pieper outlets, Germany’s largest owner-operated perfume chain. The 130 perfumeries sells perfume, cosmetics, toiletries and beauty accessories in a “hands on” environment and thus items are relatively

easily stolen. The company has tackled this problem with a video security concept that is based on deterrence as well as the efficient resolution of theft, designed by Wellmann Security Technology.

On average, 10 to 16 cameras were installed in each perfumery. Each camera was positioned to capture critical areas. This is not done secretively, but rather as ostentatiously as possible. As soon as customers enter the store they see the multi-monitor operation in the entrance, providing an effective deterrent to potential thieves.

To ensure that images are recorded at the right time, the recordings are initiated based on events. This tool is called “Activity Detection” with the images stored locally on re_porter, Geutebruck’s business surveillance system. If an incident occurs, the security control centre at the company’s headquarters can retrieve data remotely. In this case, image analysis tools facilitate the retrieval of relevant sequences. Every policy inquiry with date, time and location initiates a search procedure and the corresponding video sequence is found quickly and is provided on a data storage medium. The images make it possible to identify the offender and provide proof of the payment process at the EC terminal. The video data is tamper-proof and is admissible in court.

HAVE YOU CONSIDERED HIRING AN APPRENTICE TO GROW YOUR INSTALLATION BUSINESS Starting November/December 2014 | Duration: 14 months

FUNDED SECURITY SYSTEMS APPRENTICES MERCURY – Find the Apprentice for you by pre-vetting candidates Industry recognised Apprenticeships certificated by City & Guilds in CCTV, intruder alarm, fire alarm and access control systems.

The course is designed for flexibility, incorporating work-based practical learning with you the employer. & Attend Mercury Training classrooms each month to study for the technical knowledge certificate.

LOCATIONS: MIDLANDS AND EAST ANGLIA AGE Grant Available: £1500 for each Apprentice employed before December 2014 CONTACT: Mercury Training Services Ltd | Email: employers@mercurytrainme.com | Telephone: 01384

EDIT application nov14_000_PSI_nov14 27/10/2014 16:17 Page 4

Automated check-in aided with wireless access Allegion has completed a project to provide an electronic access control system for B&B Hotels Italia. Paul Taylor, UK Sales Leader for CISA Hotel Locking Systems for Allegion, said: “The team set out to design a security solution which would work in tandem with the check-in system, as well as fitting with the hotels’ overall aesthetic and service offering. CISA eSIGNO fitted the brief.”

B&B Hotels Italia incorporates automatic reception areas in each individual hotel, enabling guests to check in at any time. A touch screen kiosk at reception allows guests to enter their personal information and check-in/check-out details, and the Ariane Systems software interfaces with the CISA encoder, programming the security card which is then dispensed to the guest.

CISA eSIGNO features intuitive opening (by holding the card up to the reader), which minimises wear and tear. It requires no wiring or invasive work on the door resulting in a simple installation – whether on new projects or upgrading of an existing system. The system is available in a wireless, battery-powered version which offers the possibility of control over the entire system from a central station, even in the event of a power failure.

Nick Fund, Access Control Consultant for B&B Hotels, said: “The chain’s plans for expansion and ongoing investment in the refurbishment of its existing hotels, and the speed at which it opens new establishments across Europe, make CISA contactless locks a winning solution which makes the renovation and reopening of existing hotels much easier.”

Music instrument retailer installs biometric access control ievo biometric technology has been used alongside Paxton Net2 for door access control and Thinking Software’s Rota Horizon solution to track employees’ time and attendance throughout the premises of retailer Gear4music and to aid payroll.

14 ievo biometric readers were used in total, a combination of both the ultimate and micro for dual internal and external use. The ultimate fingerprint scanners were used in the warehouse and external doors where users may be exposed to certain environmental or occupational conditions for example dampness and/or dust and dirt. The micro fingerprint reader was used for internal doors, mainly on the offices and showroom. Paxton Net2 provides access levels to employees only after 5pm into the main showroom that is otherwise open to the general public.

Over 100 registered employees can scan in and out on any of the 14 biometric devices in order to log their attendance and Thinking Software’s Rota Horizon is used to supply HR with scan login times for hours worked and breaks taken. An iPad is installed on the main door entrance, which links to the scanning logs so users can see who is on the premises at any one time.

“Installing all of these systems together was a very straight forward process. The only real challenge we faced was wiring some of the readers together, but with ievo technical support on-hand, we quickly overcame the issue.

Once the user’s fingerprint data was taken using the ievo® desktop registration readers, the system worked first time, which was important for the deadline we had to meet” Mark Illingworth, Managing Director, Robinsons Integrated Solutions.

www.psimagazine.co.uk

EDIT off the wall nov14_PSI_nov14 27/10/2014 16:19 Page 2

OFF THE WALL

CAUGHT ON CAMERA Capturing the beast?

Out of focus CCTV footage hit the news wires this month claiming to show the infamous Huttock Top Beast. A farmer reported a sighting of the beast to the police after it jumped into a farmyard in Rochdale, and killed a chicken. The footage shows a chicken in the yard and a black animal coming into view from the left of the screen. The first reports of the Beast were in 2008 – so it hasn’t grown much…. www.youtube.com/watch?v=Yg-WoZTQKBA

Robbers pay price of ATM theft Police have released dramatic footage which shows a gang of masked raiders stealing a cash machine from the University of East Anglia. The raiders brazenly pulled the ATM off the wall in front of on-looking students and drove off. Fortunately the police reacted swiftly and three men were sentenced to prison after admitting three other ram-raids and a series of house burglaries in Norfolk and neighbouring counties. www.youtube.com/watch?v=oW8j6Z-4IUM

Caught with his pants off

As we all know, CCTV has a real value in the fight against crime, however once in a while it captures the public doing something that is perhaps not altogether sensible or it catches a real one-off moment. Here we look at a look at CCTV clips from around the world…

Fine art, lousy thief This footage shows a man attempting to put a 2 foot (0.6 meter) by 1 foot (0.3 meter) picture under his jumper, before simply walking out of the Castle Fine Art Gallery in Birmingham with the picture under his arm. Gallery staff confronted him outside the shop moments afterwards when the man handed over the picture, but he fled before police arrived. www.youtube.com/watch?v=n4XuTpDqRZc

Can’t stop, places to be…

CCTV cameras were fitted on refuse collection lorries on the Isle of Wight and subsequently captured cars and vans mounting the pavement, sometimes at speed, thus highlighting how impatient drivers are taking risks when they get stuck behind the lorries. The recently release footage also shows that there were some near-misses for workers pushing wheelie bins across the pavement. www.youtube.com/watch?v=bo42xrBmPQo

CCTV is often used to track people suspected of crimes or to locate individuals on the run. This footage shows an unfortunate chap in a hotel who decides to put his breakfast tray in the corridor, while in the nude, only for the door to close behind him.

Thanks to the power of CCTV we can follow the whole sorry episode as he goes to the foyer for help scaring a woman and her child in the lift on the way. www.youtube.com/watch?v=iZINjp-2wXU

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www.psimagazine.co.uk

oct14 dir_000_RiskUK_jan14 06/10/2014 16:10 Page 1

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oct14 dir_000_RiskUK_jan14 06/10/2014 16:10 Page 2

AUTOMATIC VEHICLE IDENTIFICATION

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Tower House, Parc Hendre, Capel Hendre, Carms. SA18 3SJ Tel: +44 (0) 1269 831431 Email: comms@altron.co.uk Web: www.altron.co.uk

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ABSOLUTE ACCESS Aberford Road, Leeds, LS15 4EF Tel: 01132 813511 E: richard.samwell@absoluteaccess.co.uk www.absoluteaccess.co.uk Access Control, Automatic Gates, Barriers, Blockers, CCTV

G-TEC Gtec House, 35-37 Whitton Dene Hounslow, Middlesex TW3 2JN Tel: 0208 898 9500 www.gtecsecurity.co.uk sales@gtecsecurity.co.uk

CCTV/IP SOLUTIONS

DALLMEIER UK LTD

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3 Beaufort Trade Park, Pucklechurch, Bristol BS16 9QH Tel: +44 (0) 117 303 9 303 Fax: +44 (0) 117 303 9 302 Email: dallmeieruk@dallmeier.com

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Barham Court, Teston, Maidstone, Kent ME18 5BZ www.kbcnetworks.com Phone: 01622 618787 Fax: 020 7100 8147 Email: emeasales@kbcnetworks.com

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SESYS LTD High resolution ATEX certified cameras, rapid deployment cameras and fixed IP CCTV surveillance solutions available with wired or wireless communications.

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oct14 dir_000_RiskUK_jan14 06/10/2014 16:10 Page 3

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COP SECURITY Leading European Supplier of CCTV equipment all backed up by an industry leading service and support package called Advantage Plus. COP Security, a division of Weststone Ltd, has been designing, manufacturing and distributing CCTV products for over 17 years.

COP Security is the sole UK distributor for IRLAB products and the highly successful Inspire DVR range.

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oct14 dir_000_RiskUK_jan14 06/10/2014 16:10 Page 4

COMPLETE SOLUTIONS FOR IDENTIFICATION

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1 The Ashway Centre, Elm Crescent, Kingston upon Thames, Surrey KT2 6HH Tel: +44 (0)20 8546 9826 Fax:+44 (0)20 8547 1026 enquiries@databac.com

14 Low Farm Place, Moulton Park Northampton, NN3 6HY UK Tel: +44(0)1604 648344 Fax: +44(0)1604 646097 E-mail: info@gpsperimeter.co.uk Web site: www.gpsperimeter.co.uk

INDUSTRY ORGANISATIONS

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THE LEADING CERTIFICATION BODY FOR THE SECURITY INDUSTRY

SECURITY MAINTENANCE CONSULTANTS • Planned Preventative Maintenance (PPM) Specialists • Price Comparison Service (achieving 20-70% savings) • FM Support / Instant Reporting / Remedial Work • System Take-Overs / Upgrades / Additions • Access, CCTV, Fire & Intruder, BMS, Networks & Automation • Free independent, impartial advice Tel: +44 (0)20 7097 8568 sales@securitysupportservices.co.uk

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HONEYWELL SECURITY GROUP Honeywell Security Group provides innovative intrusion detection, video surveillance and access control products and solutions that monitor and protect millions of facilities, offices and homes worldwide. Honeywell integrates the latest in IP and digital technology with traditional analogue components enabling users to better control operational costs and maximise existing investments in security and surveillance equipment. Honeywell – your partner of choice in security.

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DALE POWER SOLUTIONS LTD Salter Road, Eastfield Industrial Estate, Scarborough, North Yorkshire YO11 3DU United Kingdom Phone: +44 1723 583511 Fax: +44 1723 581231 www.dalepowersolutions.com

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DYCON LTD Cwm Cynon Business Park, Mountain Ash, CF45 4ER Tel: 01443 471 060 Fax: 01443 479 374 Email: marketing@dyconsecurity.com www.dyconsecurity.com The Power to Control; the Power to Communicate

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INNER RANGE EUROPE LTD Units 10 - 11, Theale Lakes Business Park, Moulden Way, Sulhampstead, Reading, Berkshire RG74GB, United Kingdom Tel: +44(0) 845 470 5000 Fax: +44(0) 845 470 5001 Email: ireurope@innerrange.co.uk www.innerrange.com

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TYCO SECURITY PRODUCTS Heathrow Boulevard 3, 282 Bath Road, Sipson, West Drayton. UB7 0DQ / UK Tel: +44 (0)20 8750 5660 www.tycosecurityproducts.com

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ADEPT POWER SOLUTIONS LTD Adept House, 65 South Way, Walworth Business Park Andover, Hants SP10 5AF Tel: 01264 351415 Fax: 01264 351217 Web: www.adeptpower.co.uk E-mail: sales@adeptpower.co.uk

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GJD MANUFACTURING LTD

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Unit 2 Birch Industrial Estate, Whittle Lane, Heywood, Lancashire, OL10 2SX Tel: + 44 (0) 1706 363998 Fax: + 44 (0) 1706 363991 Email: info@gjd.co.uk www.gjd.co.uk

Woodgate, Bartley Wood Business Park Hook, Hampshire RG27 9XA Tel: 01256 386700 5152 e-mail: sales@upspower.co.uk www.upspower.co.uk

www.insight-security.com Tel: +44 (0)1273 475500

oct14 dir_000_RiskUK_jan14 06/10/2014 16:10 Page 5

SECURITY

ONLINE SECURITY SUPERMARKET

EBUYELECTRICAL.COM CASH MANAGEMENT SOLUTIONS

LOOMIS UK LIMITED 1 Alder Court, Rennie Hogg Road, Nottingham, NG2 1RX T - 0845 309 6419 E - info@uk.loomis.com W - www.loomis.co.uk

Lincoln House, Malcolm Street Derby DE23 8LT Tel: 0871 208 1187 www.ebuyelectrical.com

INTRUDER ALARMS – DUAL SIGNALLING

WEBWAYONE LTD CASH & VALUABLES IN TRANSIT

CONTRACT SECURITY SERVICES LTD Challenger House, 125 Gunnersbury Lane, London W3 8LH Tel: 020 8752 0160 Fax: 020 8992 9536 E: info@contractsecurity.co.uk E: sales@contractsecurity.co.uk Web: www.contractsecurity.co.uk

11 Kingfisher Court, Hambridge Road, Newbury Berkshire, RG14 5SJ Tel: 01635 231500 Email: sales@webwayone.co.uk www.webwayone.co.uk www.twitter.com/webwayoneltd www.linkedin.com/company/webwayone

LIFE SAFETY EQUIPMENT

C-TEC PHYSICAL CONTROL PRODUCTS, ESP. ANTI-CLIMB

INSIGHT SECURITY Unit 2, Cliffe Industrial Estate Lewes, East Sussex BN8 6JL Tel: 01273 475500 Email:info@insight-security.com www.insight-security.com

Challenge Way, Martland Park, Wigan WN5 OLD United Kingdom Tel: +44 (0) 1942 322744 Fax: +44 (0) 1942 829867 Website: http://www.c-tec.co.uk

PERIMETER SECURITY

TAKEX EUROPE LTD FENCING SPECIALISTS

J B CORRIE & CO LTD Frenchmans Road Petersfield, Hampshire GU32 3AP Tel: 01730 237100 Fax: 01730 264915 email: fencing@jbcorrie.co.uk

Aviary Court, Wade Road, Basingstoke Hampshire RG24 8PE Tel: +44 (0) 1256 475555 Fax: +44 (0) 1256 466268 Email: sales@takexeurope.com Web: www.takexeurope.com

SECURITY EQUIPMENT INTRUSION DETECTION AND PERIMETER PROTECTION

OPTEX (EUROPE) LTD Redwall® infrared and laser detectors for CCTV applications and Fiber SenSys® fibre optic perimeter security solutions are owned by Optex. Platinum House, Unit 32B Clivemont Road, Cordwallis Industrial Estate, Maidenhead, Berkshire, SL6 7BZ Tel: +44 (0) 1628 631000 Fax: +44 (0) 1628 636311 Email: sales@optex-europe.com www.optex-europe.com

PYRONIX LIMITED Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY. Tel: +44 (0) 1709 700 100 Fax: +44 (0) 1709 701 042 www.facebook.com/Pyronix www.linkedin.com/company/pyronix www.twitter.com/pyronix

SECURITY SYSTEMS INTRUDER AND FIRE PRODUCTS

BOSCH SECURITY SYSTEMS LTD

CQR SECURITY

PO Box 750, Uxbridge, Middlesex UB9 5ZJ Tel: 01895 878088 Fax: 01895 878089 E-mail: uk.securitysystems@bosch.com Web: www.boschsecurity.co.uk

125 Pasture road, Moreton, Wirral UK CH46 4 TH Tel: 0151 606 1000 Fax: 0151 606 1122 Email: andyw@cqr.co.uk www.cqr.co.uk

INTRUDER ALARMS – DUAL SIGNALLING

CSL DUALCOM LTD Salamander Quay West, Park Lane Harefield , Middlesex UB9 6NZ T: +44 (0)1895 474 474 F: +44 (0)1895 474 440 www.csldual.com

SECURITY EQUIPMENT

CASTLE Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY TEL +44 (0) 1709 700 100 FAX +44 (0) 1709 701 042 www.facebook.com/castlesecurity www.linkedin.com/company/castlesecurity

www.twitter.com/castlesecurity

INTRUDER ALARMS AND SECURITY MANAGEMENT SOLUTIONS

SECURITY SYSTEMS

RISCO GROUP

VICON INDUSTRIES LTD.

Commerce House, Whitbrook Way, Stakehill Distribution Park, Middleton, Manchester, M24 2SS Tel: 0161 655 5500 Fax: 0161 655 5501 Email: sales@riscogroup.co.uk Web: www.riscogroup.com/uk

Brunel Way, Fareham Hampshire, PO15 5TX United Kingdom www.vicon.com

www.insight-security.com Tel: +44 (0)1273 475500

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APPOINTMENTS

APPOINTMENTS Chris Pinder Tavcom Training has announced the appointment of Chris Pinder to spearhead its marketing and development activities.

Chris is well known throughout the security industry, having carried out important roles for the BSIA and NSI during a career which spans 17 years.

“I have known Tavcom for as long as I have been in the industry,” said Chris. “I am thrilled to have the opportunity to contribute towards their future growth of such a professional organisation as Tavcom.”

Jo Capstick, Catherine Walton, Hannah Whittle & Emma Worden Quality Essential Distribution has announced four new appointments to strengthen the team at its Preston headquarters. Jo Capstick, formally of Concordia Cables is the new purchasing manager at QED and is joined by Catherine Walton, Hannah Whittle and Emma Worden (also formerly of Concordia) in internal sales.

Ian Smith, Sales Director at QED said: “The appointments were needed to help deal with the growing sales and support requirements we are providing today. With the wide range of products we supply it is vital that our customers can get the information and help they need as well as the quality equipment we are known for. The new starters bring a range of work experience and knowledge to the company and I wish them all the best with their new roles with us.”

Phil Campbell Maxxess has appointed industry stalwart Phil Campbell to the position of UK and Ireland Sales Manager based out of the company’s European head office in Bracknell, United Kingdom. Phil will lead the UK and Ireland sales region for the firm’s signature product eFusion to meet the demand for integrated solutions that increase resilience while streamlining security operations. Working across the security buying chain, he will be instrumental in driving the Maxxess partner program collaborating with consultants and integrators. He will be responsible for

www.psimagazine.co.uk

Donna Butterworth COP Security has appointed Donna Butterworth to the role Area Sales Manager for the North of England. Donna’s new role will encompass supporting customers to maximise the use of COP’s range of CCTV products, in particular their new range of Nexus IP surveillance equipment.

Previous to her new role at COP, Donna’s professional career has spanned over 25 years within the security equipment distribution industry. With experience gained at Gardiner Security, Network Video Centre and more recently, DVS, Donna brings a wealth of experience in CCTV system design, extensive manufacturer product knowledge and distribution sales management.

Neil Smith, Ray Edwards & James Carpenter AD Group has taken on three new members of staff as it aims to grow and support the client base of its solution arm, AD Network Video.

The new appointees will also support established technology as well as new solutions such as Virtual NVR, introduced in July, which provides evidential footage for a range of industries.

Ray Edwards joins as a field application engineer from Trinity Mirror Group where he was IT network support engineer. He is joined

by Neil Smith (pictured) in the same function, who has joined from EDS Fire & Security.

James Carpenter joins as internal sales representatives to generate new business and assist in further strengthening client relations. maintaining and building relationships with key end users predominantly focussing on markets where security is mission critical.

Phil brings with him more than 30 years’ sales experience in the electronic security industry, where he has been responsible for bringing many IP-enabled security systems to market. Most wellknown for his tenures at CCTV Warehouse and CCTV Center, Campbell has a track record in sales, marketing and account management, as well as an understanding of security systems deployment from design and integration through to final commissioning and training.

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