PSI September 2015

September 2015 – £4.00

001_001_PSI_jun15 21/08/2015 15:54 Page 1

@SecurityDrum

www.psimagazine.co.uk

Professional Security Installer

IN MY OPINION Andy Rainforth of Grosvenor Technology

INTRUDER ALARMS Growing the domestic market

PRODUCT TESTS Grundig GCH-K1327T-1 camera & Makita DHP453RFW drill

EDITOR’S CHOICE A look at the best new products

WHAT’S THE BIG IDEA? How companies develop the systems you want

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Pyronix Ltd. | Secure House | Braithwell Way | Hellaby | Rotherham | S66 8QY | UK

Contents p3_000_PSI_sep11 25/08/2015 12:10 Page 2

www.psimagazine.co.uk

September 2015 – £4.00

September 2015 @SecurityDrum

www.psimagazine.co.uk

Professional Security Installer

5 Editorial When a new technology gets a foothold in the domestic market it can take off in other sectors, so will the new BT channel showing football in 4k affect CCTV sales?

6 Industry news News and events from the security and fire industries

11 Appointments We meet some of this month’s movers and shakers

12 Fire training warning

IN MY OPINION Andy Rainforth of Grosvenor Technology

INTRUDER ALARMS Growing the domestic market

PRODUCT TESTS Grundig GCH-K1327T-1 camera & Makita DHP453RFW drill

A study from Hochiki Europe has delivered a stark warning to the fire safety industry

14 Order at the border The impact of CCTV on the current struggles in Calais

16 The deal is done A look at the Samsung Techwin/Hanwha Group deal

18 Editor’s Choice The pick of the latest security products available

20 Test - Grundig GCH-K1327T-1

EDITOR’S CHOICE A look at the best new products

WHAT’S THE BIG IDEA? How companies develop the systems you want

Our independent product reviewer takes a closer look at bullet camera from Grundig

22 Test - Makita DHP453RFW We spend some time with the Makita DHP453RFW 18V 3.0Ah Li-Ion LXT cordless drill

25 The PSI Interview

What’s the big idea?

Innovation is a staple of successful business, no-one can afford to kick back and rest on their laurels, but how does an intruder alarm manufacturer ensure R&D is moving them in the right direction for the market?

This month we talk to Andy Rainforth of Grosvenor Technology

29 Intruder improvements How does an intruder alarm manufacturer ensure R&D is moving them in the right direction for the market?

CONTACTS

PSi QR Codes

For ease of access, some of the items in PSi carry QR codes. Simply scan with your phone to visit relevant websites.

33 VMS - open for business Here we take a look at VMS technology and how the free options differ from specialised software

37 Meet the installer Paul Rosenthal of Amthal Fire & Security is in the hot seat this month

41 The route to IP There is more than one way to build a networked system

47 Reasons to be ‘alarmed’ The PSI Panel looks at the domestic alarm market

EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: andy.clutton@psimagazine.co.uk Twitter: @SecurityDrum DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8310 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@proactivpubs.co.uk DISPLAY ADVERTISING Paul Amura Tel: 020 8295 8307 Fax: 01322 292295 E-mail: paul.amura@proactivpubs.co.uk

56 Off the wall

ADMINISTRATION Tracey Beale Tel: 020 8295 8306 Fax: 01322 292295 E-mail: tracey.beale@proactivpubs.co.uk

CCTV cameras catch some amazing things....

MANAGING DIRECTOR Mark Quittenton

67 The PSi Directory Your guide to vendors and service providers

www.psimagazine.co.uk

CHAIRMAN Larry O’Leary

Security-based editorial contributions to PSI are welcomed, and the Editor reserves the right to alter or abridge text prior to publication. The views expressed in PSI are not necessarily those of the publishers.

Editorial and Advertisement Office PRO-ACTIV PUBLICATIONS LTD PO BOX 332 DARTFORD DA1 9FF © Pro-Activ Publications Ltd 2015 All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher.

ISSN: 1360-6476 PSI is currently available for an annual subscription rate of £48.00 (UK only)

3

EDIT leader sept15_000_PSI_apr15 24/08/2015 13:20 Page 1

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Designed & made in the UK by Texecom

EDIT leader sept15_000_PSI_apr15 24/08/2015 13:21 Page 2

www.psimagazine.co.uk

32 Zone Wireless Kits Kit 1 1 x Premier Elite 48-W 1 x Premier LCDP 1 x Premier Elite Impaq Contact-W 3 x Premier Compact PW-W 5 x Premier Prox Tags Kit 2 1 x Premier Elite 48-W 1 x Premier LCDP 1 x Premier Elite Impaq Contact-W 3 x Premier Compact PW-W 5 x Premier Prox Tags 1 x Odyssey X-W Backplate

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www.texe.com Sales: 01706 220460

EDITORIAL

The footy factor The new football season is well and truly underway, but could the 2015-2016 fixtures spark a rise in sales of 4K CCTV cameras with BT announcing a new live 4K sport service to couch supporters?

O

ne of the biggest drivers of technology growth is the strength of domestic take-up. If the home market for a particular device, format or system is strong then it can affect future sales in other sectors and determine longevity with consumers.

For example, there was a short period when 3D televisions were looking like they could be about to take-off in a big way especially with many of the latest movies being shot in 3D and cinemas spending fortunes to get geared up to show the films. In light of this some CCTV manufacturers began to dip toes in the R&D of 3D surveillance, however 3D did not gain any major traction with the consumer market and today the domestic 3D market has proven to be no more than a brief novelty.

The latest trend in home entertainment is 4K. Current sales predictions indicate that there will be more than one million 4K televisions sold in the UK by the end of 2015 equating to an increase of 500% in one single year. Impressive stuff considering that until now there has been very little 4K content that viewers can watch.

The security industry has also taken a leap into 4K and many of the camera manufacturers are stating that it will not be long until the standard for CCTV will experience a rise in resolution as a result.

What might make that move happen even quicker is the news that all 4K TV owners have been waiting for as BT has announced it is set to launch its Ultra HD set-top boxes which will allow, for the first time in Europe, live viewing of sport in 4K. For an extra £15 a month customers will be able to access sport in the highest definition yet and it is a wise move indeed as sport is one of the two biggest drivers of any service, along with porn. Don’t forget it was the porn industry that got behind Blu-Ray while Microsoft wanted us to go with HD discs. Even the biggest IT giant in the world can’t compete with the porn industry. Similarly, if you get the sports fans on-board you’re on your way.

If the take-up of 4K sport is good (and let’s be honest Sky probably won’t be far behind BT in the market so expect something from them soon) then it will likely move 4K on in other sectors, specifically CCTV. And while it might be a while before we have 7K TV and above the change in what people will come to expect from their domestic viewing capabilities will only serve to raise the bar.

All of which means that confident predictions like those from Canon’s Julian Rutland et al in PSI recently that 4K will be the standard in surveillance in 2016 could well be a safe bet, thanks to the footy factor.

Andy Clutton EDITOR 5

EDIT news sep15_PSI_feb15 24/08/2015 17:24 Page 2

INDUSTRY NEWS

INDUSTRY NEWS Dycon Power Solutions gains certification from BSI Following an examination of the operation of the company and its quality management systems

by British Standards Institute (BSI) Inspectors, Dycon Power Solutions of Cwm Cynon Business Park, Mountain Ash in Wales has received ISO9001:2008 Certificate of Registration No. FM635032 for the ‘design, sale and manufacturer of electronic power supply solutions and ancillary equipment’.

Tony Allen, Dycon Power Solution Managing Director, commented: “We are proud that we have achieved this important quality management system recognition in such a short time after the formation of the company and the opening of our new factory.

Our aim has always been to develop and build the most reliable power supply products in the market and this is an important step in that process. ”

Crime report shows impact on burglary victims

In brief The Door & Hardware Federation (DHF) has welcomed the 100th company to join its Powered Gate Group, Trios Secure, an independent supplier of building and perimeter access and security solutions.

Mayflex has been presented with the Milestone Solutions distributor of the year award for 2014. The award was presented to Gary Harmer, Director of Sales Electronic Security at a recent Milestone MPOP event.

6

A study of 500 small to medium business owners, commissioned by charity Victim Support and ADT, found that businesses are being repeatedly targeted by criminals which is causing them to lose up to 151 days of trading over the lifespan of the business.

Over a quarter of businesses that were targeted were victims of burglary (27%), while 24% suffered theft from an outsider. The study also found that one in five (19%) business owners are targeted by theft 20 times or more across the lifespan of their business.

19% of the 500 small and medium business owners who were surveyed had suffered from vandalism, with businesses targeted by crime of this nature an average of nine times.

The impact of crime on trade and staff morale is vast, with the majority of owners suffering emotional distress (69%), experiencing lost income (42%) and fearing that they will become a victim again (33%).

Wholesale owners felt particularly vulnerable to crime, with over half (52%)

Digi Security is aqcuired by Chubb Fire & Security Chubb Fire & Security has acquired Digi Security, a provider of security solutions with a focus on IP digital technology, remote monitoring and technical guarding solutions.

Chubb is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp.

“This strategic acquisition enhances our security offering and is beneficial to Chubb, Digi and our customers,” said Alastair Reynolds, managing director, Chubb Fire & Security. “We look forward to introducing Digi technologies to the wider Chubb group. I am delighted to welcome the Digi team to Chubb and we look forward to supporting and developing this outstanding business in the best interest of our customers.”

Dan Gould, founder of Digi Security, said, “This acquisition will provide Digi the ability to increase in scale and continue to develop innovative and optimal security solutions for the combined customer portfolio.”

The terms of the transaction will not be disclosed. worried that they would be targeted again and over a quarter (26%) concerned about the security of their business.

Meanwhile, the majority of businesses (75%) did not have the necessary security precautions in place until after they had suffered commercial crime.

ADT and Victim Support have joined forces to launch ‘Take No More’, a campaign to help tackle burglary across England and Wales. The initiative will run free crime prevention schemes for householders and business owners, increase awareness of support services for burglary victims, and campaign to ensure that those victims get justice in court.

www.psimagazine.co.uk

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Track

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Our focus is helping you to locate, track and zoom in on details. Bosch motion control cameras off er you total control of what you choose to see, and the level of zoom you use to identify objects over large distances, regardless of movement. Learn more at Tel: 01895 878095 | Email: security.systems@uk.bosch.com

EDIT news sep15_PSI_feb15 24/08/2015 17:25 Page 5

INDUSTRY NEWS

Securitas to integrate services with electronic technology

Securitas has announced the creation of a new team which will integrate traditional guarding solutions with electronic security technologies.

According to Securitas Chief Technology Officer, Arthur Agnew: “There are some big changes happening in the security industry today, skilled labour is becoming more expensive and sought after, and technology is developing at a fast pace, at the same time as becoming more affordable. In addition, a new generation of high-capacity telecom networks means the transmission of images and video is becoming more viable and secure. The opportunity is here to utilise technology more intelligently and, when coupled with specialist remote services, savings are there to be made.

“Advances in video analytics and intelligent cameras are enabling us to determine suspicious or dangerous behaviour at an early stage, thereby minimising the risk of business interruption. This means we are better equipped to detect potential crime before it happens – and do it more costeffectively than before.”

Securitas saw these developments as an opportunity to make investments in technology, monitoring and response capacity.

IFSEC organiser reveals trade show attendance figures for 2015 IFSEC International 2015 organiser UBM EMEA has announced the figures from the event. Running from 16-18 June at ExCeL London, IFSEC International reportedly welcomed 23,079 visitors through the doors, increasing attendance by 2% from 2014, driven by UK attendees.

It was reported that the security show benefitted from the co-located events within the Protection & Management Series, attracting an additional 4,536 visitors from across the venue.

According to the organisers the show continued to attract senior decision makers from across the industry with a 14% increase in end-users and a 42% increase in directors and company holders. Video surveillance, access control and integrated security remain significant areas of interest, while the increasing topic of safe cities, which was reflected by the education available on the show floor.

THE BOTTOM LINE I N A S S O C I AT I O N W I T H C S L D U A L C O M

The interview that gets the facts from the top This month Simon Banks talks to Steve Riley, RISCO Group’s Commercial Director for the UK & Ireland. RISCO is a proven leader in the global security solutions market, manufacturing and marketing end-to-end solutions for the professional security market.

You have a long history within the industry, what drove your decision to join RISCO? It was a very easy decision to join RISCO. The innovation and roadmap was and continues to be very exciting. This is an unprecedented era for the professional security industry and for the first time brands such as Google are demonstrating an interest in our market. There is an increased demand for value added services and our advanced range of award-winning cloud based security solutions allows installers to meet these requirements and protect and grow their business.

What features are currently most in demand by end-users and do they have higher expectations for their security systems?

The buzzword at the moment is ‘Smart’ and we have pioneered the use of Smartphone apps, cloud connected panels and video verification. As I mentioned previously, super-brands have already entered the ‘Smart Home’ market and as an industry we need to take action and protect ourselves. By listening to what’s happening outside of the industry and learning from the mistakes made by independent retailers we can work together to make ‘Smart Technology’ work for us. The prize for doing this is significant – as the IoT (Internet of Things) delivers huge value for the customer and replaces the grudge purchase mentality we often see today.

How are you helping installers to meet these demands and grow into new verticals?

New markets have opened up and the landscape is now much bigger than people moving house and those recently affected by burglary.

Installers need solutions that help them add new revenue streams, protect their existing ones against abuse and also to offer more value to the end-user. Everything a professional security installer needs to compete in this new ‘Smart’ era is available to them today and it’s all powered by the RISCO Cloud. We are aiming to help them transform into a true service provider with tiered levels of paid for services for their customers.

What areas of growth do you expect to see in the next 5 years?

We are already seeing a lot more integration between security technology and other home systems with the development of the IoT. The market for apps and remote management is not slowing down. The next generation is very much about connectivity and applications that put more power in the hands of the end-user and offer real opportunities for the security installer. The use of security systems for non-security purposes is also primed for growth – we have already seen the use of footfall monitoring in retail premises for example. We’re in a time where it’s important that the installer widens their offering. As more value added analytics and features come to market, non-security applications will only become more important for installers.

YOU SAID IT! At Lifeline we only partner with quality organisations such as @CSLDualCom to provide clients with award winning solutions. #securemybusiness Tweeted by @Lifelinealarms – March 17 Tweet us @CSLDualCom

www.psimagazine.co.uk

Get Social Find our other social pages here...

9

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Value engineered Competitively priced megapixel and Full HD bullet cameras and domes from a brand you can trust.

Delivering a heavyweight performance at an ultra light price, WiseNet Lite 1.3 megapixel and 2MP Full HD cameras and domes share many of the features built into Samsung Techwin’s award winning WiseNetIII camera series. Plus, a Hallway view function for the efficient monitoring of narrow vertical areas such as aisles, corridors, tunnels and roads.

With WiseNet Lite, Samsung Techwin continues to support installers with affordable solutions that will meet budget limitations, as well as demanding functionality requirements of any size video surveillance project.

Securing your future WWW.SAMSUNGSECURITY.CO.UK STESECURITY@SAMSUNG.COM T: +44 (0) 1932 82 6700

Join us at IFSEC on Stand G800

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EDIT news extra sep15_PSI_may15 24/08/2015 13:52 Page 2

NEWS EXTRA

Fire safety training warning A study from Hochiki Europe has delivered a stark warning to the fire safety industry, finding nearly half (49%) of European fire safety equipment installers are not familiar with the latest fire and emergency lighting legislation ccording to the survey of European fire equipment installers, over two thirds (67%) are looking to manufacturers specifically to improve their knowledge on fire and lighting safety legislation. This is closely followed by industry bodies, with sixty per cent of respondents saying they turn to professional associations to learn about the latest legislation.

Paul Adams, Deputy Marketing Manager at Hochiki Europe commented on the findings: “To think that nearly half of European installers we spoke to do not feel fully comfortable with current legislation is a shock. As manufacturers, we clearly need to step up and take responsibility for improving their understanding.”

In the study nearly two-fifths (39%) of respondents admitted they had not received any fire or emergency lighting training in the last two years. Yet, ninety per cent of installers felt that their clients would benefit from them receiving more training.

A

sector they could be missing out on through lack of knowledge.

Paul Adams concluded on the findings: “It’s not surprising that many installers across Europe are struggling to keep up with legislation when they may have not received any training in the last two years. The results suggest that installers do understand and see the benefits of training on their ability to carry out projects effectively. It’s clear that we now have to come together as an industry to ensure that the correct training is being promoted and delivered across the board. Not only will this help installers feel more confident in their jobs, it will protect the lives of people across Europe by ensuring all fire safety standards are met on every project.”

Confidence

“It’s clear that we now have to come together as an industry to ensure that the correct training is being promoted and delivered across the board” 12

Of those that had received training, three-quarters felt confident or very confident in understanding different types of fire safety technology, and recommending and designing a fire safety solution.

The study also examined confidence within key industry sectors, and revealed that eight out of ten (83%) installers feel they have enough knowledge to deliver the best fire safety solution for public sector or leisure projects.

Conversely, less than a fifth (18%) said they felt this way about offshore environments, a key growth

www.psimagazine.co.uk

Project1_Layout 1 24/08/2015 12:49 Page 1

“We only deal directly with professional security installers”

Kim Williams Internal Sales Manager

By not selling access control through distributors we are able to avoid their mark-up and avoiding the middleman means we can pass these savings directly to you.

Dealing direct also means we can guarantee we only supply professional security installation companies, just like yours.

Installed by professionals and supported for life – that’s the Grosvenor difference and the foundation of our six star partner charter.

To see what the other 5 points of our partner charter mean to you head to:

www.grosvenortechnology.com/partnercharter

We are Grosvenor Technology Access Control as it should be

EDIT news extra2 sept15_PSI_may15 24/08/2015 13:53 Page 2

NEWS OPINION

Order at the border Britain has announced new measures to clamp down on illegal immigrants who make it across the Channel, and the Government has pledged extra funds for CCTV. Gary Trotter of Hadrian Technology told PSI recently that he believes CCTV can help bring order to the border e’ve all seen disturbing images on the news of suspected illegal immigrants attempting to get into Britain, while many people have been unlucky enough get caught up in delays and gridlock caused by the migration crisis at the Channel Tunnel.

Seeing thousands of lorries queuing on the M20 after all the disruption was a worrying sight. Unless this issue is tackled effectively, it is not going to be a problem that affects only the South East of England; it will have a serious impact on every part of the country and potentially be very damaging for many businesses.

It was encouraging to see the Government announce £7m in extra funds to help police at the border and secure key sections of the site. A lot of that money has been earmarked for CCTV cameras, and that will be an extremely effective way of bringing control to our borders.

Everyone operating in the CCTV field has greatly welcomed this development and we are pleased to see this technology being identified as a top priority to try to bring order at the Channel Tunnel.

The advantages of CCTV in these circumstances are massive. The images will give security officials and police a bigger field of view, more coverage, along with better monitoring and analysis.

Crystal clear images will help to make monitoring and detection much easier at the border – a benefit that will hopefully act as a deterrent to migrants attempting to come into the country, as well as giving police and security officials a faster response time.

Security personnel will be able to monitor incidents, react quickly and advance to flashpoints in Calais and Coquelles, where migrants are attempting to smuggle their way over the border. Thermal imaging on cameras, combined with analytics in the software, allow the CCTV operator or police to respond far more

W

“Once security is stepped up in Calais, it will be only a matter of time before the migrant problem is transferred to other sites” 14

quickly to incidents as they are about to occur, rather than having to react after migrants have breached security fences.

It has also been revealed that sales of CCTV systems for lorries have risen by 400 per cent since the Calais migrant issue began. This will help companies who want to secure their goods and protect their staff, as well as their reputation in the process.

Using CCTV technology will have a tremendous impact in tightening up security and helping to catch migrants attempting to make their way into the country illegally, but it is important to stress that this is also about saving lives.

There are many benefits of using a CCTV camera. The biggest advantage of installing cameras at the Channel Tunnel will be the deterrent to migrants attempting to board lorries. If they know they are being monitored and will be caught as they attempt to stow away on vehicles, they will think twice. Prevention is always better than a cure - something we always impress on potential clients in retail, leisure and commercial sectors.

Through our expertise in dealing with large industrial environments, being able to manage the whole site is key to solving this issue.

Migrants are using smart phones to update each other and “spotters” are on hand to target vulnerable HGVs and establish where police are located. Having a network of CCTV cameras would remove this problem as they would locate where stowaways are congregating.

Our experience of crime prevention and public protection would suggest that, once security is stepped up in Calais, it will be only a matter of time before the migrant problem is transferred to other sites, so it is vitally important other ports start looking at tightening up security in advance.

www.psimagazine.co.uk

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See what once could not be seen.

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EDIT business sept15_PSI_may15 24/08/2015 13:05 Page 2

BUSINESS

The deal is done!

The deal for Hanwha Group to buy a controlling share of Samsung Techwin has gone through, so what does this mean for installers? hen it was announced at the tail end of 2014 that an agreement had been signed which would see the controlling shareholders of Samsung Techwin, including Samsung Electronics, Samsung C&T and other Samsung Group affiliates, sell their holding stakes in Samsung Techwin to Hanwha Group, there were more than a few raised eyebrows, especially as it was only a few years ago that Samsung had begun making such an effort to try to be number one in the surveillance market.

For those who don’t know, the South Korean Hanwha Group (founded as Hanwha Explosives) is involved in a range of businesses spanning manufacturing, construction, finance, services, and leisure industries. The Group has 52 domestic and 90 overseas affiliates and in 2013 achieved a total revenue of USD 35.13 billion, whilst its assets were valued at approximately USD117.4 billion. The deal was for the acquisition of Samsung Techwin, Samsung Thales, Samsung General Chemicals and Samsung Total Petrochemicals, however the whole agreement originally faced some union opposition from Samsung workers worried about the impact of such a huge investment on their jobs (Hanwha had agreed the pay the fee in instalments).

Jong Wan Lim, Managing Director of the Security Solution for Samsung Techwin Europe said following the initial announcement: “Customers can be assured that it is ‘business as usual’ and that there will be absolutely no disruption to the supply of products or to the normal high levels of pre- and post-sales support that customers have come to expect from Samsung Techwin.”

When the deal was first announced there was much talk in the industry. There had been suggestions that the product branding would be changed to Hanwha but this was countered swiftly, and early on, with the announcement that the name Samsung Techwin would stay along with core technologies and the R&D

W

“Customers can be assured that it is ‘business as usual’ and that there will be absolutely no disruption to the supply of products or to the normal high levels of pre- and post-sales support”

For more security business news read The Paper at www.thepaper.uk.com 16

employees. Certainly those in the company saw its takeover as an opportunity for growth under a new group owner.

In regard to the name change, in Korea, Samsung Techwin has now changed its name to Hanwha Techwin, whereas in Europe it will remain as Samsung Techwin Europe and the Samsung brand on products will be retained.

The company will expand its range of businesses into home safety, personal equipment and cloud services based on Samsung Techwin’s fundamental technologies.

Following on from the announcement that Hanwha Group had completed its acquisition in July, Kim Cheol-kyo, President of Hanwha Techwin said: "Hanwha Techwin will serve as the growth engine for the group and will receive dedicated support from the group. We will play the role of a bridgehead for the globalisation of the group through the achievement of our longterm vision.”

At a ceremony celebrating the deal it was also confirmed that the Hanwha Group, reportedly the world’s largest solar cell manufacturer, has significant interest and expectations regarding the security and surveillance business and is planning to promote it as a global top tier business on a long-term basis. Supported by group level investments Hanwha will enhance the security division into a total solution provider through mergers and acquisitions as well as partnerships and joint ventures. It will also invest in proprietary technology and human resources to enhance the business capabilities.

At the ceremony, Hanwha Techwin presented its goal of achieving annual sales of €7.7billion by 2025.

There certainly will need to be some security business growth if the company wants to stay in touch with the likes of rapid growers Hikvision, Dahua and the new Canon group. As with the recent Vanderbilt and Canon powerplays it appears that Hanwha has no desire to change the customer facing aspects of the acquired company in the immediate future. For the UK installer then, it looks like it might be business as usual with Samsung Techwin for the time being.

www.psimagazine.co.uk

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Professional, Flexible, Essential with an Edge...

Illustra, from Tyco Security Products, features the widest range of IP cameras in the industry, including the low-cost, reliable Essentials Series, the mid-range, highly versatile Flex Series and the feature-rich, ultra high-resolution Professional Series.

Illustra also features an Edge Series which provides a complete recording solution with built-in VMS software.

Pro

Precise, Accurate, Fast

Flex

Clarity, Performance, Value

For more information:

Call: +44 (0) 208 750 5660 Email: salesacvs@tycoint.com Visit: www.illustracameras.com Š 2015 Tyco Security Products. All Rights Reserved.

Used with a vast number of ONVIF-compliant video and access control management systems, including those from Tyco Security Products, Illustra is part of an end-to-end security and surveillance solution that not only keeps what you value safe, but enables your business to operate effectively.

Essentials

Simple, Sharp, Affordable

Edge

Complete, Fast, Licensed

EDIT ­ ed choice Sept15_000_PSI_jun15 24/08/2015 13:17 Page 1

Cameras with analytics open up new opportunities VCA has launched a range of IP network video devices featuring analytics technology. While the company offers its analytics technology as an OEM solution, it is now also offering its own brand of products to assist installers and systems integrators to generate new revenue streams.

“We see our range of analytics devices generating new business opportunities in two distinct market sectors, i.e. intelligent perimeter protection and business intelligence,” said Kevin Waterhouse, Executive Vice President, Global Sales for VCA. “We will now be offering our own brand range with pre and post sales support services directly to installers and systems integrators so that they can benefit from our experience and knowledge of these specific market sectors.”

In terms of business intelligence the video analytics incorporated into the new camera models opens up the opportunity to gather reliable and verifiable data to help a range of businesses and organisations such as banks, casinos, hospitals, educational establishments, retailers and hospitality venues, to achieve a greater understanding of the behaviour of people who work or visit their premises.

This means that in addition to providing security personnel with a tool to detect and combat theft and other criminal activity, the technology is also capable of capturing metadata which can be graphically displayed in customisable reports, to provide marketing, health and safety, human resources and other operational departments with the information they need to achieve their business objectives. www.vcatechnology.com

Wireless kit gets a revamp

Texecom has revamped its UK wireless kit offering. Designed to provide more performance and more value than previous wireless offerings, Texecom’s five new 32-zone wireless kits simplify the Premier Elite wireless kit range, making selecting the right Ricochet enabled wireless kit easier than before.

All Texecom wireless kits are based on the Premier Elite 48 platform, offering up to 32 Ricochet enabled wireless zones in wireless, self-contained and hybrid panel formats.

Compatible with Premier Elite mobile apps and Premier Elite ComWiFi connectivity, each Premier Elite Wireless Kit provides scalability and design flexibility.

Texecom will be discontinuing older wireless kits. www.texe.com

Kit form call point protector glows in the dark!

IP access control without networking knowledge InfinitePlay is a 100% IP based plug and play system that doesn’t require sophisticated networking knowledge, ensuring all security installers and electrical contractors can readily fit it as a new standalone system or add it to an existing IP based door entry system for a cost-effective extension option.

Key components to the system include a wall mounted 7” touchscreen LCD monitor built on the Android operating system and a choice of vandal resistant entry panels with a variety of finishes. The keypad comes with a 5 megapixel camera while noise cancelling technology built into the microphone to ensure background noise in kept to a minimum.

Of specific interest to installers, InfinitePlay uses existing IP network infrastructure, CAT5 cable and RJ45 connectors for a potential reduction in cabling costs. www.stanleysecurityproducts.com 18

Safety Technology’s Euro Stopper is now available with an embedded substance that glows in the dark. The Glow Guide pigment will release light for up to eight hours in darkness or dimly lit areas and charges up after 30 minutes exposure to natural or artificial light.

The unit is a clear, tamper proof protective cover that helps prevent malicious or accidental activation of an alarm.

The polycarbonate call point protector is also now supplied in a kit form, allowing assembly of the product in the way which best suits the application, with the choice of red or green housing shell, language, mounting option, sounder and breakseal facility. www.sti-europe.com

www.psimagazine.co.uk

EDIT ­ ed choice Sept15_000_PSI_jun15 24/08/2015 13:17 Page 2

EDITOR’S CHOICE

EDITOR’S CHOICE The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at some of the products we think you won’t want to miss this month.

NVRs integrate with a variety of data sources 3xLOGIC has announced the release of its VIGIL V250 Series NVRs which come with either 4 or 8 port embedded PoE switches, are pre-configured with VIGIL VMS software and have 2TB and 4TB storage, respectively.

These NVRs offer integration with a variety of data sources including point-of-sale (POS), ATM, access control, alarms and audio devices, and provide both audio and video verification of events and reporting with automated notifications.

Reportedly designed for simplicity, the new 3xLOGIC NVRs offer a setup wizard, so that users with no IP video experience can quickly set up the NVR and start recording and remotely viewing video. The wizard also provides plug-and-play capability with 3xLOGIC VISIX and ONVIF-S cameras for easy deployment.

The V250s configuration provides the network components required to deploy a traditional VMS. The alarm, serial, and audio inputs are built-in, and this series includes 4 or 8 PoE ports for IP devices.

VIGIL’s exclusive MULTIVIEW engine and its RapidStream compression technology enable users to remotely stream and view high-definition video with minimal impact on network bandwidth.

Users can view video remotely without any advanced network configuration using the communication service, VIGIL Connect. www.3xlogic.com

HD-TVI range introduced eneo CXTEND is a new range of HD-TVI (High Definition - Transport Video Interface) cameras and DVRs. “The eneo CXTEND range comprises 4, 8 and 16 channel DVRs and cameras in bullet, box, fixed dome and PTZ formats,” explained Jochen Elsesser, Business Development and Marketing Director at eneo. The eneo CXTEND cameras are compatible with our existing camera mounts and brackets. Both eneo CXTEND economy and premium cameras offer 720p and 1080p video.”

The premium cameras offer a feature set which includes auto-focus zoom (AFZ) modules; wide dynamic range (WDR); pointing zoom; HLC / BLC / 3DNR and Sens Up; and UTC (up the coax) which enables camera set-up and PTZ control. The DVRs record both HD-TVI and analogue video streams for flexibility and also support audio recording. All CXTEND HD-TVI products inter-operate with the central control and image transmission iRAS software, which manages up to 1024 analogue, IP and HD-TVI cameras in a single system. www.eneo-security.com

NOTE: All technical specifications listed are provided by manufacturers

Wire-free signalling featuring eSIM technology WebWay Nano is a wire-free signalling device for UDL and alarm signalling for home and low risk solutions.

Nano is engineered for engineers being easy to install and future proofed. Nano is W72 x L113 x H16 (including plastic mounting base) draws 55mA and requires only a three wire connection to leading alarm panels for UDL and SIA. Nano has the same display and buttons as the existing Pro and Mini platforms. Engineers can replay the configuration, see signal strength and all other parameters and diagnostics. Installers can use WebWay World to configure Nano featuring automatic Transmission Site ID creation for UDL only signalling for remote access to panels. Once installed view subscriptions billing data online, with management options to change signalling grade and add ARC monitoring to sites.

WebWay has replaced the traditional SIM with an eSIM on the new Nano. eSIM is a SIM within a microchip which improves manufacturing, streamlines administration and adds security to the solution. WebWay eSIM is registered to all 3G, EDGE and GPRS networks and automatically selects the best available service. www.webwayworld.com

www.psimagazine.co.uk

19

EDIT test 1 sep15_000_PSI_mar15 24/08/2015 16:22 Page 1

TEST

PRODUCT TEST The Grundig GCH-K1327T-1 bullet camera

8.5 out of 10 What’s in the box?

Camera Owner’s manual Mounting plate Video test lead Fixing screws Allen key Focus adjustment tool

T

his is an IP66 day / night 2 Megapixel HD bullet camera with integral IR LEDs using Ex-SDI transmission to extend the range over the HD-SDI standard. It has been tested with the compatible Grundig GRXK4416A Hybrid recorder.

Features

1920 x 1080p at 25 or 30 images per second.

Stated as 30 to 45 metre IR responsiveness dependant on scene reflectance. The ability to vary the light output means that this can be configured to suit the location’s likely subject distance or simply reduced to extend the life of the 42 LED array.

Performance

NOTE: PSI Tests are not carried out by editorial staff.

Manufacturers have no input in the reviews or results

20

Supplied with a lead consisting of two BNC feeds, one for the HD output and one for an SD output and a 12vDC / 24vAC power connection. The mounting arm allows for easy wall or ceiling fitting.

A removable cap on the underside of the camera gives access to the varifocal lens zoom and focus controls, a two pin video output connector for engineering use, a variable LED level control and a mini-joystick switch to access the camera menus.

The varifocal lens adjustment is quite tricky to get right especially when mounted at height but once set the locking screw fixes the position cleanly with no focus shift.

A plastic adjuster tool is provided to assist with these adjustments.

The SD video output was a standard 1v p:p signal with good levels of sync pulse and colour burst so could potentially be used to drive a local monitor although the output does not give the full image size of the HD output.

Menu Options

The menu structure is all controlled by the

joystick switch and starts with a top level menu that has options for the following: Preset Mode – Outdoor (default), Lowlight, Hallway, Indoor or Elevator Menu Set-up – Takes the user to the main configuration menu Mode Select – Ex-SDI (default) or SDI Exit – Return from menu Main menu options: 1) LENS – DC (default) or Manual 2) EXPOSURE – Brightness, Shutter speed, Sensup and AGC level 3) BACKLIGHT – Off (default), HLC inversion or BLC 4) DAY & NIGHT – Extern (default), Auto, Colour or B&W 5) WHITE BALANCE – Auto (default), AWB, AWC or Manual 6) DNR – Middle (default), High, Low or Off 7) IMAGE – Sharpness, Colour Gain, Gamma, Mirror, Flip D-Zoom and D-WDR 8) DIS – Off (default), On (zooms in by approximately 20%) 9) MOTION – Off (default) or multiple settings to zoom in on activity and trigger alerts 10) SYSTEM – Comms ID and Baud rate, Frame rate, Freq, Language, Titles and Reset 11) RETURN – Back to top level menu The image submenu also has options for Defog, Shading and Privacy zones to be activated.

Conclusion

A very well featured camera that gives good results with a compatible HD-SDI recording system. Relatively easy to set up and configure and reasonably engineer friendly.

www.psimagazine.co.uk

Project1_Layout 1 29/09/2014 20:58 Page 1

Designed and manufactured by global surveillance powerhouse, IDIS, DirectIP combines plug-and-play simplicity with unrivalled performance and reliability, to deliver the most comprehensive video surveillance solution available. With unsurpassed image quality and resolution, DirectIP includes an affordable range of cameras, monitors, network video recorders (NVR) and video management software (VMS) for businesses large or small.

EDIT test 2 sep15_000_PSI_mar15 24/08/2015 16:23 Page 1

TEST

TOOL TEST

The Makita DHP453RFW 18V 3.0Ah Li-Ion LXT Cordless Drill

The Makita DHP453RFW is a three function combi drill with hammer action, percussion drill and screwdriver functions. It is part of the LXT Lithium-ion range of tools that utilises the same battery unit for each item in the portfolio from radios and drills to a coffee maker and even a powered bicycle.

T

his year Makita is celebrating 100 years since it was founded as a privately managed company offering sales and repair of motors under the name "Makita Denki Seisakusho." After years of testing and improving its technology, Makita began exporting electric motors in 1935. In 1938 the company was incorporated under the name "Makita Electric Works, Ltd. Makita UK is located in Milton Keynes with a manufacturing plant in Telford. As part of the Makita global network of ten manufacturing and assembly plants, Telford is described as the only full-production facility for power tools in the UK and has been running construction on many of the company’s cordless power tools since 1991.

In 2015 power tools are quite different from their predecessors and today the trend among the manufacturers is to utilise the flexibility of a range of tools that benefit from the same interchangeable battery pack.

The LXT Lithium-ion range from Specification Makita follows this trend with a few notable features that will suit the Battery Power 3.0 Ah professional tradesperson. One of Battery Type Li-ion these is the extremely fast battery Brand Makita charge times.

The DHP453RFW we reviewed Capacity Steel 13 mm came with a 3.0Ah battery pack Capacity Wood 36 mm (supplied as standard for this unit) Carrying Facility Moulded case along with a fast charger unit. The Charge Time 22 minute battery took its full charge in just Chuck Capacity 13mm over 20 minutes which is considerably quicker than some Chuck Type Keyless other units we have tried in the Colour Black/White past. And if you want more battery Manufacturer Guarantee 1 years life the company boasts that the Model No DHP453RFW 5.0Ah battery will charge in just 45 minutes.

No. of Batteries Per Pack 1 If you’re worrying that the drill No. Torque Setting 16 will drain the battery quite quickly No Load Speed 0-400/-1300 rpm too there is a nifty sign to look for Gearbox Speed 2-Speed Variable on your pack. The small star on the battery indicates the battery Power Voltage Supply 18 V protection system which Total Product Weight 2.1 kg automatically cuts off the power to Weight Ex. Batteries 1.4 kg the tool to extend battery life.

9.0 out of 10

22

The combi drill itself has 16 torque settings and two speeds plus trigger sensitive speed control for finer work. It also has the usual three settings for hammer action, percussion drill and screwdriver and is keyless for easy bit change.

The drill comes in a blow-moulded case with space for two additional batteries (plus the already included charger and screw bit) available from 1.5Ah to 5.0Ah. In tests we used the unit for a number of tasks and it fared extremely well. Brickwork was no problem at all, but for woodworking we would have liked a slightly quicker speed but that is just being picky. The screwdriver function was effortless.

People always want to know the negatives rather than the positives from reviews yet apart from the drill speed for woodwork it’s not easy to find one with the DHP453RFW. There’s no light on the drill and it’s not available in the recognisable Makita teal, but that’s as negative as we can be.

The unit we tested is currently (August 2015) on sale for £119.99 at Screwfix and while you can certainly pay more (the Makita DHP459RFE from the LXT range is listed at £389.99) you can be confident that the DHP453RFW will more than meet your requirements from a lightweight unit.

www.psimagazine.co.uk

Project1_Layout 1 24/08/2015 13:43 Page 1

Project1_Layout 1 29/06/2015 13:43 Page 1

Design for success

Honeywell Specifier Programme a smart approach to solution design Providing the right security solution for your customer takes knowledge and technical expertise. With the new Honeywell :WLJPÄLY 7YVNYHTTL `V\ UV[ VUS` ILULÄ[ MYVT H WSL[OVYH VM THYRL[PUN Z\WWVY[ I\[ ^L»]L HSZV KL]LSVWLK HU PUUV]H[P]L VUSPUL KLZPNU [VVS [OH[ ZPTWS` HUK X\PJRS` PKLU[PÄLZ [OL TVZ[ HWWYVWYPH[L products to match your project and customer needs. :THY[ KLZPNU ZH[PZÄLK J\Z[VTLY =PZP[ ^^^ OVUL`^LSSZWLJPÄLY JVT \R [V ÄUK V\[ TVYL

To explore our new design tool visit www.honeywellspecifiertool.com Scan the QR code or visit www.honeywellspecifier.com/uk to sign up to the programme. © 2015 Honeywell International Inc. All rights reserved.

EDIT interview psi sept15_PSI_mar15 24/08/2015 13:18 Page 3

INTERVIEW

Supporting security installers ndy Rainforth joined Grosvenor as Sales and Marketing Director in 2014. He was previously Sales Director for UK & Ireland at Honeywell Security Group, and prior to that Head of Sales and Marketing at Pyronix.

A

How have the last twelve months been for yourself and for Grosvenor?

It’s been really exciting, both personally and for the business. We have been extending the team in our US operation and we have opened a new office in Hong Kong, to act as a hub for the Asia Pacific region. This means we can provide a better service to our global clients and look to extend our technical support hours to all our customers. In the UK we’ve been busy with the launch of our Sateon Pro range and developing our new partner charter.

What is the relationship between Newmark and Grosvenor?

Grosvenor is a subsidiary of Newmark, which itself is a relatively small PLC. It’s the perfect scenario in many ways as our customers benefit from the surety of dealing with a publically listed company but one where access control is a major part of the business. This ensures that significant investment is made in R&D and that access control remains central to the PLC’s strategy.

You recently launched your 6 Star Partner Charter – what was the idea behind this?

We spent a long time gathering opinion from lots of access control installers about what’s important to them. We offer something different that we believe will truly resonate with many companies. For example, by not using distributors and cutting out the middleman, we are able to pass cost savings on to installers. It also means we can control who our products are sold to, and we only deal with NSI or SSAIB accredited companies demonstrating our commitment to the professional segment of the highly fragmented security market. Too often electrical contractors or general tradesmen are able to compete with professional installers, due to the numerous routes through which some manufacturers’ products can be purchased.

Our Pro-Care agreement offers life-time software support and lifetime warranty on hardware, giving our customers both peace of mind and the opportunity to build recurring revenues with their clients.

Many installers will know you for the Janus system. Is this still supported at all? Do you still get requests for it?

We have thousands of Janus and Siteguard systems installed globally and we still have a huge demand for the product, both for extensions to existing systems or where an end user with a multi-site Janus estate is constructing a new building and wants to use the same platform. When we start to talk to those type of clients though, they increasingly see the benefits of moving to the Sateon platform and we have launched a Janus/Sateon upgrade path that makes this process smooth and simple.

One of the features of the charter is UKbased technical support. Why do you feel this is specifically important?

The challenge for those manufacturers that have chosen to move their technical support outside the UK is two-fold. For phone based support,

This month we talk to Andy Rainforth of Grosvenor Technology about dealing with accredited installers and designing services to meet their demands

“By not using distributors and cutting out the middleman, we are able to pass cost savings on to installers”

(continued over)

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EDIT interview psi sept15_PSI_mar15 24/08/2015 13:19 Page 4

INTERVIEW

(continued from previous page)

Sateon 2.9 has recently been announced. The upgrade will assist integrators with opening up new opportunities in the offline lock market

“For an installer to make the transition from a system they are familiar with, to a new one is a leap of faith; they have to trust that the new supplier will be there to help” 26

knowledge of legacy systems and installations can be an issue and their field based support can be found lacking.

Our support in the UK is extensive and growing. Our phone based team are on hand to answer queries both simple and intricate and our Professional Services team are able to provide support on-site with commissioning complex systems or migrating databases where existing systems are being integrated or replaced.

I believe we can only offer this level of service because we are access control specialists, we’re not dabbling in lots of sectors.

Sateon is browser based. Why is this a benefit and does this mean that installers will need special training in order to fit it? Do you provide this?

In a word; ease. Ease of install and set-up for installers, ease of use for end-users. If an administrator is comfortable using an internet browser such as Windows’ Internet Explorer or Mozilla’s Firefox then they will find Sateon simple to use and they don’t even need to be onsite, just anywhere with an internet connection.

This system architecture also overcomes any challenges from an IT perspective that are found in traditional client / server environments.

All that said, for an installer to make the transition from a system they are familiar with, to a new one is a leap of faith; they have to trust that the new supplier will be there to help. This is another benefit of dealing directly with installation firms, as they have a relationship with us from day 1, not just once something has gone wrong.

Anyone adopting Sateon is fully trained to install and commission the system. We conduct this at a customer’s premises or at one of our offices and we certify the engineers that complete the training. At that point an installation firm begins to enjoy the benefit of our partner charter, but unlike some of our competitors, we only train NSI and SSAIB companies.

Is integration a subject that you are increasingly being asked about?

End-users are increasingly aware of the benefits

of a ‘one-card’ or more accurately a onecredential solution and integration is at the heart of this, particularly at the top end of the market. What’s important is the ability to offer open-protocol solutions that are not locked into proprietary formats – clients don’t want to be told that by choosing manufacturer X’s access control solution they are locked into manufacture X’s CCTV or Intruder solution.

As for specific types of premises, different end-user groups are looking to achieve different things. We have universities that use Sateon as a hub for integrating several third party databases, speeding up several business systems and increasing efficiencies. Corporate clients may by looking at a one-card solution to help achieve their energy reduction targets, through integration into elevators or HVAC systems.

We have end-users from airports to intelligence agencies and all of them are looking for different levels of integration and interoperability. They one thing they all have in common is the desire to achieve a solution that’s practically bespoke to them, in one credential, and that’s where flexibility becomes key.

What do you think the major trends of the next few years will be in the security market?

At a macro level we’ve seen a number of divestures and acquisitions in recent times as some of the global giants continue to shift into what they consider key growth areas in the industry and I think we will continue to see this type of consolidation.

From a technology standpoint, smart devices and wearable technology will impact the access control sector perhaps more quickly than other sectors and the Internet-of-Things will also steer future product development.

For manufacturers serving the mid-tier of the market, where our Sateon Pro range is aimed, I believe that as all competitors become ‘featurerich’, the market could become commoditised, for those that don’t have a compelling commercial proposition.

At the mid-high end I believe the battle will shift from selling hardware to providing software as a service (SaaS) to enable the manufacturers and their customers to yield recurring revenues.

www.psimagazine.co.uk

Project1_Layout 1 24/08/2015 12:47 Page 1

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Project1_Layout 1 24/08/2015 16:42 Page 1

EDIT Feature Alarms Sep15_000_PSI_mar15 24/08/2015 13:40 Page 2

INTRUDER ALARMS

Intruder improvements Innovation is a staple of successful business, no-one can afford to kick back and rest on their laurels, but how does an intruder alarm manufacturer ensure R&D is moving them in the right direction for the market?

A

s we reported in PSI not so long back, the intruder alarm is probably the oldest established part of the electronic security industry. And while times and technologies change (especially since the first systems were developed in the mid-1800s) the basic premise of the solution has not; essentially sensors placed around a site are connected to a panel which manages the alarms and response.

Over the years developments such as wireless, remote monitoring and connectivity breakthroughs have all enhanced the process and each of these innovations have themselves improved from technology evolutions since inception.

The benefits of these improvements to the alarm system have certainly benefitted the customer and the emergency services with false alarm reductions and more efficient performance, but what have been the benefits for installers?

Well, for starters, wireless systems have allowed alarms to be fitted in listed buildings, remote monitoring of the panels has brought maintenance costs down and the time spent on installing the equipment has been cut.

The latest big development in the sector is the introduction of Cloud technology which gives your customers and yourself access to remote services which enhance the operation and ownership of the alarm system.

Yet the basic day to day role of the intruder alarm remains the same, so how do

manufacturers go about improving this established mainstay of the industry?

According to Tris Young of Pyronix the end user experience is of paramount importance when planning the development of any new product.

“Despite a heavy focus on standards and innovation, we must remember who is paying for the system and who has to live with our solution on a daily basis,” he says. “The market has been rapidly evolving during the past few years and as such; the ‘standard operation’ of a security system is no longer enough to satisfy the marketplace, as smart technology encroaches into every facet of the home and business.

“Therefore, the task within our R&D is to provide forward thinking solutions that anticipate the needs of tomorrow and to balance that with the simplicity demanded by the discerning homeowner.”

Indeed there is no room in the market for developing technology ‘just for the sake of it’ to then try and sell it to an industry wary of spending money it does not need to. It is therefore important to find out what the installer and customer really want.

“Technology in the intrusion panel market has a number of drivers,” says Alistair Enser of Vanderbilt. “Wireless techniques which reduce installation costs, and software that offers features that may or may not be opened.

Simplicity in the sense of common hardware platforms also enables manufacturers to tailor the

“The market has been rapidly evolving during the past few years and as such; the ‘standard operation’ of a security system is no longer enough to satisfy the marketplace”

(continued over)

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EDIT Feature Alarms Sep15_000_PSI_mar15 24/08/2015 13:40 Page 3

INTRUDER ALARMS

(from previous page)

“The secret to great intruder alarm control panel design is the ability to offer all the options whilst maintaining simplicity and making the process as intuitive as possible”

same product to different sectors of the market using software as appropriate. The requirements of domestic users are relatively straightforward and unlikely to go beyond the basic functions whereas commercial users want great security but with multiuser operation, transparent audit trails and useful reporting functions. Networking utilising IP will undoubtedly gain further traction the challenge is at what level – field device, control panel or integrated with other systems?”

So it’s not simply a case of adding new features to the panel when launching a system to market. Installers and customers want advanced technology, we all love features, but they must have benefits and simplicity is key. We saw similar changes in the engineering sector a decade or so ago when machine/operating panels started reverting to using dials and more user-friendly GUIs and this thinking rings true today in many walks of life from smart TVs to intruder panels.

“Modern intruder alarms are already packed with features – from adapting to new international standards through to offering solutions to a myriad of installation environments, intruder alarms today offer more features, more options and more customisation than ever before,” says Clym Brown of Texecom.

“The secret to great intruder alarm control panel design is the ability to offer all the options whilst maintaining simplicity and making the process as intuitive as possible. Just like computer operating systems, the easier and more intuitive an intruder alarm is to program and use, the more benefits are gained from the system.

Some of the most advanced intruder alarms on the market are also the easiest to program, with a combination of intelligent programming defaults, intuitive menu structures and software-based programming & diagnostic tools making even the most complex tasks simple and straightforward.

“From my experience installers want more

Some intruder alarm developments haven’t lasted the distance such as this one shown in a cutting from Modern Mechanix in 1933

30

features, not less,” says Clym. “The R&D challenge is to incorporate and offer greater design flexibility, whilst simultaneously simplifying and shortening the programming process.”

Sectors and growth The market is divided into the clearly distinct requirements of consumers where price is an issue, and therefore service becomes a key revenue stream. The more successful companies offer the complete proposition from design and installation, to monitoring. In the price driven area of the consumer market wireless based panels and devices are a popular entry-level solution purchased through the big DIY outlets. There is a wired retrofit market where professional standard panels are installed in homes and small commercial facilities and shops.

According to Alistair Enser: “Features are moving down from the enterprise level as they are commoditised or built in to the simplest unit.

PIRcams are now commonplace and rudimentary access control and even fire detection come with some panels at a relatively modest cost. This indicates that often the technology is leaving the standards behind with the ability to integrate different functions in unrelated systems.”

Cost remains a huge factor in the security industry. We have all experienced the economic issues in the UK, with some areas like the previously fast moving new build sector grind to a sharp halt and the demand for large commercial systems tail off dramatically too.

“We have seen the market split, with the majority of new installation and upgrade work (that guided the focus of the market) coming from the domestic sector, with a renewed interest from the smaller commercial and retail sectors during the past year or more,” explains Tris Young. “With a further breakdown towards the types of systems, we can see that the growth has been in the wireless market, as technology has leapt forward, reliability improved and the cost of equipment become more reasonable.”

The success of wireless systems has been clearly linked to the shrinking economy and a need to ensure that every moment on site counts.

This, married with the faster paced lifestyle of us all, means that spending all day off work while a system is installed is a thing of the past.

Tris continues: “The strong growth of the domestic sector, as well as the home owner's growing desire for and comfort with gadgets, apps and smart control, results in a number of new and more popular innovations for the smart home. In the past eighteen months, major retail consumer electronic stores have transformed from the normal white goods, A/V and computers

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EDIT Feature Alarms Sep15_000_PSI_mar15 24/08/2015 13:41 Page 4

environment, to focus their efforts on smart home generation, with apps and controllers for lighting, heating, and even personal fitness, with an onsite ‘geek squad’ to support the technophobes on their journey. This clearly has an impact on the standard intruder system and must anticipate the demands of the consumer.”

From a manufacturer’s perspective, deciding on how best to segment the intruder market is more aligned with a particular manufacturer’s market positioning, routes to market, and overall strategy.

“Whilst it is easy to segment end applications into residential, commercial and enterprise, many installation companies cater for multiple segments and want to standardise on a single platform to cover any eventuality,” says Clym Brown. “Learning and training on applicationspecific products is costly and time consuming for installation engineers, and we often see products that are capable in a wide variety of applications being the most successful.

“Our own particular solution has been to design and develop next-generation technologies and solutions that enhance all market sectors.

Sure, we have different product models with certain feature sets with applications in mind, but we strive to make all our products accessible and ensure that everyone benefits from the latest technology advancements. Having a portfolio designed to allow installers to pick and choose from a known platform is a great value-add as it provides both flexibility and certainty.”

Moving forward As we have discussed, the technology developments in intruder alarms have not just been aimed at the end user, the installer has also benefitted from the new features and in some cases the integrator has actually driven the enhancements made by the manufacturers.

“We have seen the demand from many installers for us to develop new solutions, providing innovative products to give them an edge over the competition and to transform the security system from a grudge purchase to a wanted accessory for the home,” reveals Tris Young. “Control of the system through the smart phone has been the most common request and with standards adapting to keep up with market trends, this will be one of the most significant changes to the industry since the introduction of DD243 back in 2002.”

The key difference here is that the change is driven by the end user’s desire for new technology and therefore provides a strong motivation for the installer to seek out alternatives.

Tris continues: “We see a hunger for new and

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advanced solutions, as well as a drive towards cloud-based solutions that provide recurring revenue streams to boost the profitability of the installer.

This move is not universal and one of the things that has not changed fully, is the need for the feeling of comfort and security and of sticking to what you know for many installers. However, they are noticing that their competitors have moved on and that they too need to advance or risk becoming obsolete. With the right support from the initial discussion, through the sale, installation and commissioning and continued through the life of the panel, we see the reluctance to seek out new solutions is no longer a factor.”

Which is a good thing to hear as installer reluctance to move forward with new developments has certainly got some history in the security industry. For example, it has long been the opinion of some industry insiders that the trepidation surrounding IP in favour of continuing to install known analogue CCTV technologies led to a slower than anticipated migration to networked surveillance. Wariness of the unknown is understandable, but manufacturers are well aware of the market forces and fears involved.

“It’s a big consideration for an installer to change control equipment, and not one taken lightly,” says Steve Riley of RISCO. “We often hear about price being the be all and end all but I’m not convinced at all that an installer would change panel for the sake of saving a fiver! A shortage of supply of talent, particularly in engineering, can sometimes prevent security companies from embracing technology and new ways of working they believe will grow their business due to the concern of potentially needing to replace an engineer who doesn’t want to embrace change – a vicious circle for sure.

“On the other hand there are many companies in the UK that can see how these developments can help them generate more business, improve their operational efficiencies, and grow and protect their recurring revenue – these are the companies who, in my humble opinion, will continue to have longevity and success in these sectors – especially as the IoT brings the consumer superbrands into this arena, and the IP network security providers continue to move further into electronic security. It’s incumbent on manufacturers to ensure we make it as smooth a transition as possible into these technologies for our industry partners.”

NEXT MONTH: The business opportunities from Cloud-based alarm systems

Not all options for intruder prevention are viable choices in the UK such as this US one from 1899

“We often hear about price being the be all and end all but I’m not convinced at all that an installer would change panel for the sake of saving a fiver!”

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EDIT Feature VMS sep15_000_PSI_mar15 24/08/2015 13:22 Page 2

VIDEO MANAGEMENT

VMS - open for business?

Video Management Software (VMS) is an important factor in the success of a CCTV installation – it can be the difference between the system working as the end user expects it to, or not. Here we take a look at the technology and how it can affect the end result

T

alking to some manufacturers you could be led to believe that a good surveillance system is made up primarily of a quality camera, with some form of recording/management device along the line, however this is not really an accurate description of a complete CCTV install that works for the customer beyond the basics.

The VMS is the engine of a surveillance system, it is the visible element that the controller interacts with and also provides the functionality of the hardware – it is much more than just a video playback function.

The software is often supplied free along with the camera allowing the installer to get the system up and running using the dedicated program and enabling the operator to see footage from the cameras from the go. There are benefits (mainly cost) and pitfalls (lack of flexibility and integration of third party systems) of using the freeware that comes with hardware as Chris Whitting of Milestone told PSI recently: “Free VMS software is something that a lot of camera manufacturers do,” he said. “I would suggest that what they are supplying is not actually a free VMS in the sense of what we see as a true VMS, rather they are offering an application for delivering recorded video. If you are in a market in which you only need to record from a small number of cameras and you have very limited budget and requirements, then the free options are useable. However when you want to do serious video analytics, deliver real business intelligence or expand the scope of the system in a business critical environment: rolling it out across a retail chain for example or integrating video with access control or intruder systems, you will see the limitations of the freeware very fast.”

Indeed if the installation is a relatively small job with only a handful of cameras and no requirement for analytics, and on a low budget, then the free VMS is a viable option, especially as some of the freeware coming out these days is increasingly more feature-rich. Motion detection, for example is a common ‘freebie’ with cameras so if there are acceptable limits to the requirements of your customers then freeware could be a winner all ‘round. After all, specifying bespoke or specialised VMS to a contract will put the price up – but you do get what you pay for.

Yet even though the camera manufacturer does

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not, on the face of it, make any money from giving away software there is a lot of R&D time and money put into developing operating systems that offer high levels of functionality. At IFSEC this year for example, we saw software announcements from IDIS and Pelco that take their surveillance cameras into new areas beyond just security. Cynics would point out that often these free VMS systems are only developed to tie customers into using cameras and other hardware from single sources/manufacturers. Which is why specialised VMS systems such as those offered by the likes of Milestone, Genetec, Mirasys and Avigilon et al can take a security installation on to a whole other level with the ‘open’ nature of the software, allowing the integration of technology from a host of manufacturers, not just the camera company.

In fact openness has been a major factor in the growth of integrated security systems over the years, and while there has been a bit of confusion about the open standards (ONVIF, PSIA), the willingness of the specialised VMS developers to offer software development kits etc to other companies has led to a much more flexible operating systems that the original graphical user interfaces (GUIs) of the past and the proprietary offerings from camera companies.

“An open platform system is ideal because it will not present barriers to developing and upgrading your systems as a business expands or changes direction,” said Chris Whitting, and this is why VMS companies recognise the benefits of working with third parties.

The VMS is the engine of a surveillance system, it is the visible element that the controller interacts with and also provides the functionality of the hardware

33

EDIT Feature VMS sep15_000_PSI_mar15 24/08/2015 13:27 Page 3

VIDEO MANAGEMENT

(from previous page)

The key to selecting the correct VMS for the job will be subject to the “what do you want the system to do today, and in the future, and how much do you want to pay for it?” equation

One software package that talks to a range of devices is of more value than having disparate systems working independently of each other resulting in an installation that cannot develop or give the performance and results that the customer wants. And it’s not just about going forwards either – there is a hefty amount of legacy built into VMS packages so that existing equipment could well be compatible with software that is bang up to date – not something you would normally think of when it comes to software.

Don’t think that this is some new development either, back in 2011 Genetec put together a White Paper on the need for an open VMS solution and it still resonates true, stating: “Even today, with all the technologies available, the industry is struggling to fully succeed at building security solutions that fulfil the users’ true needs—a cohesive video and access control system that is efficient, nonproprietary, and cost effective. With the recent advancements in software technologies, and the ongoing discussions between manufacturers,

integration has become a popular substitute for traditional interfacing. However, even integration has its limits. The answer can be found in a single software that manages access control, intrusion and video through non-proprietary security appliances. This next-generation security platform provides unity between video, access and intrusion systems with built-in reporting and alarm management functionalities. It goes above and beyond the basic functionalities of interfacing, integration and even PSIMs, offering end-users an efficient, flexible and cost-effective option to system unification.”

As with many installations the key to selecting the correct VMS for the job will be subject to the “what do you want the system to do today, and in the future, and how much do you want to pay for it?” equation as with many contracts.

With the continual development of new technologies such as body worn cameras, remote monitoring and increasingly complex video data analytics, VMS selection is just as important as camera selection in getting the desired end result for your customer.

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SEE WHO’S CALLING WHEN YOU ARE IN...

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Remote viewing capability (1)

True wireless system

Downloadable pictures to PC

Accept multiple handsets and stations

You can know who’s at the door from anywhere in your home/office or garden/yard (within 100m). The system will also store an image of visitors who have called in while you were away.

ADVANCED WIRELESS INTERCOM SYSTEM WITH VIDEO www.optex-europe.com marketing@optex-europe.com +44 (0)1628 631 000 (1) the door camera unit needs to be powered to allow this function.

EDIT meet the installer sept15_000_PSI_may15 24/08/2015 16:34 Page 2

together raising standards

Meet the installer Do you use a distributor or buy direct from manufacturers?

Over the years we have built some significant relationships with key distributors alongside long term manufacturer relationships. We believe we work in loyal partnership on both accounts, giving and gaining business from each other. And we hope this will continue for the future success of the supply chain as a whole.

Is third party accreditation beneficial to your company?

Third party accreditation is essential for the public sector and commercial work we do, both from the security perspective, alongside the requirements for fire safety and also health and safety.

From Amthal Fire & Security’s own core mission perspective, in our desire to provide unrivalled quality and customer service; third party accreditations gives our customers peace of mind that we will deliver what we say we will as a credible business.

What would be a typical project for you?

Our projects are vast in type, requirements and even sector, so it would be difficult to identity a single typical project. However, we are currently working on projects whereby integrated and scalable systems are key drivers to fire and security protection; by example as we have recently installed at Malborough School, Watford Palace Theatre and Trinity Estates.

The Company was born in the residential sector with intruder alarms installation, but we now cover commercial, health, public and private sector properties, alongside retail and more recently into education and building and facilities management offering complete fire and security solutions.

Generally, we believe that customers now come to us as we take the time in the first place to survey any site and work up the bespoke requirements for security and fire safety, to make sure all operational objectives for security and fire safety are achieved.

Another aspect, which is becoming more integral to our offering, is the ability to take over existing systems in place and maintain them. We often do this in a phased work programme and continue to offer advice and consult with our clients after completion, to ensure they are protected to the highest level with latest product innovations and fulfilling all legal duties as and where required.

Do you think there is a skills shortage in the industry? Any trouble recruiting installers?

Without a doubt! It has been well documented that the UK is facing its biggest skills shortage for a generation, with a talent gap across a range of professions. And the construction industry, a key economic driver, has been particularly hit hard.

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This month we talk to Paul Rosenthal of Amthal Fire & Security

From our perspective, the biggest issue with the skills shortage in the industry is that people have no long term experience and a lack of engineers understanding the specific disciplines of the industry, instead being trained as ‘multidisciplined’ which often does not suit the intricacy of design in security and fire safety.

We have committed significantly to an annual apprenticeship programme to encourage jobspecific skills. This is something we have invested in for the last 10 years and that has already proven its value in supporting the team, and an initiative we will continue to support and grow as a business.

Name: Paul Rosenthal Are there any common requests from customers that give you problems?

One of the many issues we face is the uncertainty of requirements. New and existing customer understanding, when the initial enquiries are made, is often very different to what is actually required. It is our job to ensure we are prepared as a company that eats, sleeps and breathes fire and security - for all eventualities to adapt to the customer and offer the best advice and way forward.

What is the security industry’s biggest myth?

Understanding where we are now to where we are going to be in ‘tomorrow’s world’. In terms of technology, the world as a whole is rapidly changing, but also in fire and security, where we have come from and where we are going to be, is literally world’s apart.

I have been in the industry 25 years, which is a long time and hence seen many changes. It’s exciting to think about what the next 25 years will bring; we are already seeing significant advances in home automation and intelligent buildings and this is a trend that will only continue to become more mainstream.

Security will become integrated with air conditioning, heating, lighting systems and all controlled by one device. You only have to look at the advancement of CCTV as one example, from a one recording device to purely analytical ability to keep track of communities to show how security is advancing rapidly with the time and technology available.

On a practical level as well, we have seen that criminals are becoming more sophisticated in their approach, finding more digital tools to increase their chance of success. This is why it’s critical to keep innovating in our industry so that new smart methods of prevention are launched, and we continue to work closely with Police forces to keep our customers safe and secure.

What would make your job easier?

I think this links back to the skills shortage question. For us it is always about balancing growing our team with the ability to keep to our

Job title: Sales Director Time in security/fire: 25 years Company name: Amthal Fire & Security Location: St Albans, Hertfordshire Areas of expertise: Intruder alarms, fire detection, access control, CCTV – bespoke security systems and fire management Accreditations: We are accredited by the Security Systems and Alarm Inspection Board (SSAIB) United Kingdom Accreditation Services (UKAS) and British Approvals for Fire Equipment (BAFE.)

“It is our job to ensure we are prepared - as a company that eats, sleeps and breathes fire and security - for all eventualities to adapt to the customer” 37

EDIT meet the installer sept15_000_PSI_may15 24/08/2015 16:39 Page 3

together raising standards

company, staff and our clients to benefit.

“As a Director at Amthal Fire & Security, it’s important for me to say that passion is critical to my job and what makes me want to come to work”

core values of delivering high quality security systems, that reflect the technology available.

This is why we commit to apprentice programmes to ensure we have the best talent to achieve our customers’ requirements.

As a Director at Amthal Fire & Security, it’s also important for me to say that passion is critical to my job and what makes me want to come to work.

I have been in the industry for a long time and it still excites me with the changes occurring.

So whilst there are inevitably challenges and of course we’d all love to spend more time by the beach, I am proud of what we have achieved in terms of sector growth and team development, aligned with a strategic growth plan.

I look forward to continuing this for the

What is your ultimate/fantasy electronic security product?

We always love to embrace new technologies and stay at the forefront of innovative design to inform our customers of latest product advances, being particularly excited at the moment about RFID capability and also analytical CCTV. However, for my ‘ultimate fantasy’ electronic security product, I have always thought of the possibility of an invisible barrier that could surround a building. Today, there is naturally perimeter security systems or a beam but both, realistically, can easily be overcome by the determined criminal. Imagine a force field barrier that remained invisible offering total protection to the building.

Will England ever win the football World Cup again?

As they say, if you don’t have a dream, how are you going to have a dream come true? So let’s keep dreaming.

If you won £25,000 what do you think you would you do with it?

I would give it all to a local charity of my choice, such as Grove House or Great Ormond Street.

Why would I want money, it doesn’t make you happier anyway!

Project1_Layout 1 26/03/2015 21:24 Page 1

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EDIT IP sep15_000_PSI_mar15 24/08/2015 13:29 Page 2

IP OPTIONS

Choosing a route to IP CCTV Genuine plug and play systems make IP migration easy and the pioneers of the technology have not rested on their laurels since early breakthroughs. The direction of the CCTV market is set, so what are the oprions for moving forward?

W

hile for some time we have been told that one day in the not too distant future all systems will be networked and analogue will be history there are still lots of people who like working with analogue technology and lots of users who get the type of surveillance they want from it. Some people have no need for a networked IP solution, so why switch (or migrate as it is called)? Furthermore as long as the analogue market remains popular in certain quarters, some manufacturers will carry on producing cameras and installers will continue fitting and maintaining the systems.

Of course networked technology today is big business and there are scores of camera manufacturers trading solely on the back of IP CCTV. This means that for these businesses to thrive they need installers to fit IP technology rather than analogue, which is why the major marketing push of the most visible companies in the market is regarding IP - there aren’t many people shouting about new ranges of analogue cameras at trade shows.

Many installers have long-established and probably extensive contracts for the maintenance of analogue systems and we have been told for some time that one of the main reasons why the IP side of things has not yet blown analogue out

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of the water is the lack of networking knowledge amongst UK installers. Both factors could therefore lead to a bit of a slowdown when it comes to the ‘migration’ angle, but for how much longer can you rely on your analogue business to keep you afloat? It is widely considered that the encroachment of the UK surveillance market by IT installers will only serve to make the analoguecentric security installer obsolete so some element of IP installation service could be seen as vital as the world continues to embrace networking.

In the past the so-called education gap between the traditional security installer and IP technology has existed with a feeling that networking is somehow more complicated than the existing analogue format and with some validity too. Sometimes new technology is promoted in a manner that shows its features and benefits, but in a confusing manner because the person/company showing the product is expecting a similar level of understanding from the audience. Throw in all of the tech-speak of integration and it’s understandable that some feel a bit bewildered by it all.

More confusion is created by the various options that allow people to have a form of IP CCTV without changing all of the components of

Confusion is created by the various options that allow people to have a form of IP CCTV without changing all of the components of their original system

41

EDIT IP sep15_000_PSI_mar15 24/08/2015 13:29 Page 3

IP OPTIONS

(from previous page)

Cameras and NVRs of manufacturers vary but the premise remains the same – for the untrained security installer who has never fitted IP technology before, all he/she needs to do is put the cameras up and plug them in

42

their original system. In no way are these technologies inferior (and their popularity certainly shows that they are very well thought of by installers and customers) but when there are numerous options it can muddy the water a bit.

So while HD-SDI, encoders and various other technologies all offer alternatives and genuine benefits, some people view them as a temporary halfway house to full migration – usually those who work in IP. Again, it is worth noting that CCTV should be fit-for-purpose, so going ‘full IP’ is not a requirement for every application and the ROI on fitting an encoder rather than ripping out the whole existing surveillance system to begin again from scratch is obvious.

However IP surveillance solutions have not been left undeveloped. In the last few years we have begun to see technology branded as ‘plug and play’, meaning that all you need to do is plug something in and you have completed the build.

Unfortunately (again let’s blame the early IP promoters) while the hardware was plug and play, the software behind it definitely wasn’t. There was still plenty to do in the program interfac) with locating ports and naming of each camera etc that it was not uncommon to see eyes glazing over in product demos. Yes it was much easier than previous systems, but still required a good understanding of networking, licensing and software management and for some people plug and play was a bit more plug and pray in those days even though the idea had already been mastered by some companies operating in the access control market and with the cheap IP security systems found in high street retailers.

Today we are all familiar with the genuine plug and play options on the market; just plug the cameras into one end of the cable and the NVR into the other and the system automatically does the rest. Of course you could then go on to tweak the system as desired, but this simplification of the process made everyone sit up and take notice

and aided those looking to take a small step away from their analogue comfort zone.

Cameras and NVRs of manufacturers vary but the premise remains the same – for the untrained security installer who has never fitted IP technology before, all he/she needs to do (once the network cables have been fitted) is put the cameras up and plug them in. This ‘Zero Configuration’ (as Samsung Techwin calls it) means that the world of networked security is no longer a closed shop to the analogue-centric installer bringing with it new features that you can promote to customers – not all of them security related either. For example, business intelligence data such as footfall, hotspots etc are all valuable to various sections within a company and may well allow surveillance budgets to be increased as other departments contribute to a contract in recognition of the information they can gleam from analytics.

Going forward When technology is simplified in such a manner as plug and play offers it does not deal with the still prevalent education gap, so if you need to fit something more expansive in the future you are technically still left out in the cold when it comes to networking, but have no fear, R&D never sleeps.

Companies like IDIS, D-Link, Samsung Techwin, Videcon, Vicon, Y3K, Pelco etc will not sit back and leave plug and play alone now that they have established systems for the market, they will continue launching new and more advanced equipment as resolutions, bandwidth, analytics etc all improve with time. It would therefore seem that unlike some technologies, plus and play will not be seen as a halfway house to ‘going IP’ over the coming years. In fact with the developments we’ve seen so far with plug and play, plus the weight of some of the major companies operating in this sector, it may well be the way that much of the IP market evolves in time to come.

But let’s not forget the analogue infrastructure that exists in the UK and how this can be of benefit to the installer. We have already discussed the confusion that exists surrounding ‘migration’ and the way that IP systems are promoted as ‘replacing’ analogue technology. It is true that every element of a surveillance system could change to create a networked system, but it does not need to. There are those in the industry that feel that while the future for the DVR might not be so long-term in an IP world, the final part of the analogue jigsaw to disappear will be the cabling, and if that is the case then the aforementioned switches could be big sellers and there are a number of solutions (including ones from those

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EDIT IP sep15_000_PSI_mar15 24/08/2015 13:33 Page 5

IP OPTIONS

(continued from page 42)

that promote plug and play) that allow the use of

Networked surveillance doesn’t have to be as complicated or expensive as you might think

certain pieces of the analogue process.

We see technology trends evolving all of the time and it is often a while before the whole switch over is completed because the market has taken its time to settle on its favoured method of delivering the required results. Take for example digital music. We all realised in the mid-80s that vinyl records and cassettes had hit the skids and we wanted crystal clear music on the move. There have been a number of formats since then such as

MiniDiscs and even now CDs appear to have had their day to give us a music industry dominated by the instant gratification of downloads. We can argue forever in the quality of the final result, but this is the direction that the market has taken us.

I’m all for CDs, so I recognise that I can’t buy the music I want on vinyl anymore (the chances of some of my favourite bands being able to afford to put out vinyl is extremely unlikely) but I don’t want to do downloads. This puts me in the same ball park as the installer who wants the benefits of networking CCTV but is more comfortable with something akin to an analogue solution. For him/her the plug and play technology or a combination of switches and encoders or hybrid solutions is ideal.

Networked surveillance doesn’t have to be as complicated or expensive as you might think as not every solution has to be integrated with access control or analytics, but the direction of the market has been determined. Installers need to have plans in place for meeting IP in one format or another as the age of analogue is behind us and your customers will increasingly be asking for features such as remote access via smartphones and tablets that another IP familiar competitor will be more than happy to deliver.

ARE YOU MISSING SOMETHING?

@securitydrum follow PSI on Twitter for news, views & comment

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EDIT panel sep15_PSI_mar15 24/08/2015 14:16 Page 1

PANEL

Reasons to be ‘alarmed’

n the recent YouGov/Vanderbilt European Security Barometer report it was revealed that only 28% of British households have intruder alarms while just 7% have CCTV and only 5% are using pad/card access control. In light of these figures we asked the PSI Panel why the numbers are so low in the UK and what can be done to raise the figures.

I

Alex Carmichael – SSAIB

The residential security market has long been a ‘holy grail’ for service providers keen to extend their services beyond the established commercial/industrial sector. Big brand names including the likes of British Gas in the late ’90s teamed up with specialist system providers to have a crack at this sizable untapped area, but somehow large scale success has proved elusive.

Relevant factors here may include the cost of installation, maintenance and monitoring, the different nature of protective risks facing householders compared with businesses, insurance requirements, and the relative lack of awareness among home owners – witness, for example, the number of houses still using ‘Type B’ unmonitored intruder alarms. Householders

simply do not expect to make use of the type of sophisticated electronic security that a commercial security manager would regard as a basic necessity.

Yet this scenario is changing and represents an opportunity for installers and system integrators to take advantage of these evolving circumstances. At this point in the technology cycle, for instance, surveillance is more adaptable, user-friendly and price competitive than it’s ever been. Home owners are becoming used to advertisements from equipment suppliers pointing out e.g. how they can check up on their house using IP cameras which can be viewed over a mobile phone while sitting on a beach in Thailand. What’s more, they can walk into High St shops such as Maplin and see this kit on the shelves for themselves. At the same time, recent stories about increasing withdrawal of police response to domestic break-ins are gathering pace in the media.

From a commercial business perspective then, so far, so good. But the dangers of DIY security are manifest – as are the claims that watching a burglar breaking in on your phone whilst hundreds or even thousands of miles away is either an easy or practical solution to such risks.

Security providers therefore need to explain and promote the benefits of professionally specified,

The PSI Panel ponders on the recent YouGov/Vanderbilt European Security Barometer report and what can be done to raise the use of intruder alarms in Britain today

Nobody installs a burglar alarm, CCTV or access control in their home because of the delightful LEDs on the panel, or because it is the latest must-have accessory for the wellappointed des res

(continued over)

www.psimagazine.co.uk

47

EDIT panel sep15_PSI_mar15 24/08/2015 14:17 Page 2

PANEL

(from previous page)

Tell us what you think at @SecurityDrum

By increasing this desire for fully integrated and connected homes among the public, installers will increase their business and install more professional security solutions as a result

48

installed and monitored systems – including the advisability of 'Type A' monitored intruder alarms to provide 24/7 monitoring to ensure continued police response.

For public reassurance, residential customers need only use a certificated installer to gain the many benefits available from such an accredited body. I would urge certificated security companies to sell the advantages they gain from this accreditation and thereby steal a march on their market competitors into the bargain.

Stephen D Green SyI & Gourdiehill Associates

Security is invariably a grudge purchase, and particularly so in a domestic setting. Nobody installs a burglar alarm, CCTV or access control in their home because of the delightful LEDs on the panel, or because it is the latest must-have accessory for the wellappointed des res. The degree of penetration achieved by security companies into the domestic market is instead a simple function of individual perceptions of the security risks being faced, locally and nationally, and the ready availability of other less intrusive forms of mitigation. The higher the perceived risk, the more will be spent to counter it. The reportedly poor levels of security technology uptake suggest that the majority of the British public perceive their individual risk as being low. I, for one, am pleased to live in a society that is not quite as paranoid about security as the tabloids would have it be. I’d like to think this reflects a maturity

of risk appreciation that sees through the headline, although risk research suggests otherwise.

This seeming discrepancy may also be explained by the availability of simpler, less psychologically-intrusive forms of risk mitigation such as comprehensive household insurance. It is a perfectly legitimate management technique to offset security risk onto someone else. This does, however, suggest that the marketing forces of the security industry may be aimed at the wrong target. Is it not the insurance companies, rather than individual homeowners, who have the data available to correctly assess potential security risk, area by area, and thus calculate the likely reduction in their exposure accruing from installation of a specific solution? By partnering with insurance companies and leveraging their global risk management dominance, security companies could offer customers a more holistic solution to the benefit of all parties, through reduced premiums, higher equipment sales and enhanced deterrence.

Julie Kenny - Pyronix

The latest numbers could be so low because of the perception of security systems in the UK. In an ideal world nobody would need a security system and everyone would be safe in their homes, unfortunately this is not the reality and systems remain categorised as grudge purchases.

If the public already feels safe, then, unless there are burglary occurrences in their area, they will not feel the need to purchase a professional security system.

To increase these figures though, we do not need burglary to escalate, instead, we need to change the perception of a security system from being a grudge purchase to something the public wants in their homes.

After 40 years of this grudge purchase perception, this can be accomplished with the integration of smart devices, IP cameras and automation outputs. These additions of technology will eventually create ‘all-in-one’ solutions with fully connected homes.

Here the system becomes more of a lifestyle option, with the added benefit of professional security included. Once this is achieved, and we are beginning to see this shift

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EDIT panel sep15_PSI_mar15 24/08/2015 14:18 Page 3

“Consumers apply decision making criteria to security technology in the same ways that they do with other items, so installers must also recognise what these are, think laterally and focus on the value proposition” with the latest offerings in our industry, security can ride this wave to correspondingly increase security sales and bolster these figures.

Installers need to proactively embrace this change and engage and demonstrate the benefits of this new technology and connected homes to both their new and existing customers.

This modifies their offering to more of a lifestyle choice of a connected home that is secure, which is something the end users will desire, rather than something they feel they ought to have.

By increasing this desire for fully integrated and connected homes among the public, installers will increase their business and install more professional security solutions as a result.

Alistair Enser – Vanderbilt

Although the results of the report were a surprise to many, it is necessary to understand the reasons why these figures are so low, while remembering that since the 1990s the percentage of households with intruder alarms has steadily increased. Consumers apply decision making criteria to security technology in the same ways that they do with other items, so installers must also recognise what these are, think laterally and focus on the value proposition.

For example, in a poorer, higher crime area the key considerations might be the price of a system and its ability to deter crime. Conversely, in a more affluent area the softer benefits of interconnectivity, remote access functionality and other web-based controls may well add a level of value that justifies a premium price. At the same time, a web app will be of no direct use to an elderly person who rarely leaves the house, but it might be hugely important to this person’s family, so that they can view remotely or receive a panic alarm.

Although growth is slow there is increasing interest in access control and CCTV within the residential sector. Why? Put simply, the technology is more accessible from a cost perspective and the value proposition in terms of additional benefits such as web-based access has increased. Due to social media, there is also greater awareness of crime, even though the underlying rate is stable.

CCTV and access control can also bring peace of mind and management value. Many working

families use cleaning services or other trades when they are not at home, so instead of handing out physical keys or taking the morning off work, it is possible to let authorised personnel in remotely, set and unset an alarm, whilst monitoring CCTV in case of dispute. 10 years ago the cost of this would be too high for most people, while now it is more affordable.

Society, technology, connectivity and accessibility are constantly evolving – the successful installers of today, and tomorrow, will undoubtedly need to reflect this in the services they sell.

Steve Riley - RISCO Group

The numbers are low as typically intruder alarms are a grudge purchase by people that have either just moved house, have been burgled previously, or know someone who was recently burgled. Articles in the media surrounding austerity and the associated public sector cuts leading to police potentially not attending burglaries will not help the cause in the short term either.

I’d be interested to know how many of the 28% of British households with intruder alarms are serviced regularly. We’ve all seen the proliferation of blank, unbranded bell boxes which would generally mean that a system is not a maintained, police response system.

In order to raise the number of British households with an intruder alarm the industry has to start to demonstrate how alarm systems can add offer added value to consumers.

Embracing Cloud technology will open up markets that haven’t traditionally been a core focus for the professional installer. Suddenly the domestic landscape is much bigger and markets such as technophiles, assisted living, latch key kids and remote delivery management will open up.

What’s my advice to installers? Look at your value proposition – why should a consumer choose you, what can you offer them that an electrician can’t and how do you differentiate yourself from your competition?

To quote Henry Ford ‘If you do what you’ve always done, you’ll get what you’ve always got’.

This has never been more relevant to the security industry than it is today.

It’s my opinion that the only way to increase (continued over)

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49

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PANEL

(from previous page)

“I have found that many seem to consider the thought of an intrusion to be a very remote possibility. Even if such an event should occur, the thought of having the TV, DVD player, PC or laptop stolen, does not seem to concern many people” the number of British Households with intruder alarms is to embrace the opportunity that ‘Smart’ technology brings and use it to change the way we present our products and services to the domestic market.

Joel Babb - Farsight Security Services

Put yourself in the shoes of someone who has little experience of security. For many, a house alarm is likely to be associated with the thought, “it’s 3am and next door’s alarm is going off again!”

After that, they’ll probably try to get back to sleep, not think, “what a great idea, I want one of those protecting my house.” A burglar alarm screaming in a residential street is about as welcome as rain on a bank holiday weekend.

Along with not wanting to be ‘that’ neighbour, perhaps the statistics from the barometer show that many see security systems as additional costs they won’t see a return on.

Although we in the security industry know that’s not true, for many it’s the same old situation of security being a ‘grudge purchase’.

Installers can target those who haven’t invested in their security in a number of ways. By teaming up with a monitoring station like Farsight they can offer a professional service that will eliminate the risk of alarms going unnoticed whether they’re nuisance alarms or due to an incident.

In fact, the survey highlights that just three per cent of homeowners have invested in remote monitoring of their security systems. Perhaps that’s where the key lies?

Beyond that, the residential market needs to be sent a message from installers that even the smallest value of personal effects and household goods would benefit from protection. Intruder alarms, CCTV and entry systems are not exclusively for the rich.

It would also help if the home insurance companies offered higher incentives for people who have alarms systems installed, not only installed but also externally monitored. Currently, there is some reduction in policy costs but not enough to make the investment of a system worthwhile for the household.

50

Mark Lee - Lifeline Alarm Systems I am sure many will agree with me, when I say, security is not given a high degree of importance by the majority of households. It is very often only the more discerning customer or those who have had the bitter experience of suffering an intrusion that place security nearer the top of their priority list.

Personally I have found that many seem to consider the thought of an intrusion to be a very remote possibility. Even if such an event should occur, the thought of having the TV, DVD player, PC, laptop or whatever stolen, does not seem to concern many people unduly, because we are in such a throwaway society. In the end the insurance company will most likely give us a cheque so that we can replace our lost items with brand new, sharper, smaller, neater more powerful versions of the old ones. The fact remains though, that we still do have a number of household items that can amount to significant sums of money.

However, the factor that really does hit home with customers, is the invasion of their personal space. Often a householder will even want to move or relocate to another property, because they cannot cope with the emotional impact. Add to this the additional emotional losses of lost data, identity theft and personal sentimental effects.

As an installer, one of the areas that we emphasise is the latter. Being careful not to unduly scare or frighten people, we outline these possibilities and let the customer consider the potential impact. Being completely assumptive about informing the customer that they will be notified of activation via the monitoring station as being completely normal, mentally prepares customers as to how systems operate and increase the perceived value of a professionally installed system.

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Project1_Layout 1 24/08/2015 12:51 Page 1

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WD, the WD logo, WD Purple, and AllFrame are trademarks and/or registered trademarks of Western Digital Technologies, Inc. in the U.S. and/or other countries. All other marks that may be mentioned herein are the property of their respective owners. Reference herein to any third party trademark or otherwise does not constitute or imply endorsement, sponsorship, guarantee or recommendation thereof by Western Digital Technologies, Inc. As used for storage capacity, one terabyte (TB) = one trillion bytes. Total accessible capacity varies depending on operating environment. Product specifications subject to change without notice. Pictures shown may vary from actual products. Not all products are available in all regions of the world. © 2015 Western Digital Technologies, Inc. All rights reserved.

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Project1_Layout 1 25/08/2015 11:22 Page 1

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EDIT focus Sept15_PSI_mar15 24/08/2015 16:13 Page 1

FOCUS - FIRE

Alerting the deaf and hard of hearing

ONE NUMBER - 50 BRANDS

Geofire’s ‘listen and learn’ technology is being used to alert deaf or hard of hearing people if the fire alarm sounds while they are sleeping.

The Agrippa Pillow Alarm is a battery powered, wire-free unit with a pad attachment that simply goes under a pillow. It uses ‘listen and learn’ digital wire-free technology that listens for the unique sound of a specific fire alarm. If the fire alarm sounds the pillow pad vibrates, high intensity LED lights flash and an LCD screen displays ‘fire’. As it’s compact and portable it can be moved around a building as required. www.geofire.co.uk

Alarms enhanced to increase performance

Innovation with integrity

The 160e Series from Aico is an alarm containing enhancements on the 160 Series to increase protection and performance. The alarms are up to 18% slimmer when compared to the previous 160RC Series.

The units have also been made easier to install as additional screw holes have been incorporated into the base. The holes themselves have been adapted to enable N° 8 screws to be used and bigger terminals have been incorporated to readily accommodate 1.5mm² cable, making it easier to wire.

Components within the alarms provide improved performance in response time and resistance to false alarms. The Ei164e Heat Alarm has a new thermistor giving a faster alarm response when the trigger temperature is reached. The Ei166e Optical Alarm has a new cylindrical sensor chamber encapsulated by a bonded protective mesh to keep out potential contaminates such as dust and insects whilst still allowing the free flow of smoke.

The new 160e Series includes optical, heat and ionisation alarm models. These mains powered alarms come with 10 year rechargeable Lithium cells to provide over six month’s back-up in the event of a mains failure. 160e alarms are compatible with existing Aico alarms and accessories, enabling for full system upgrades or simple system expansion using the new models. www.aico.co.uk

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A DM Group Company

01743 440 500 Professional Security for

Security Professionals Pro-Vision Distribution Ltd sales - 01743 440 500 sales@provision-cctv.com www.provision-cctv.com

EDIT focus Sept15_PSI_mar15 24/08/2015 16:14 Page 2

Triple pole call point for functionality

KAC Alarm Company has extended its security range with a Triple Pole Call Point designed to provide functionality for the access control market.

The M8 device is for use with internal security controlled locking systems and provides a complement to KAC’s double and single pole variants. The third pole provides additional flexibility to activate a local alarm or sounder or to connect to the building’s security system. Activating a combined evacuation response from a single device supports today’s growing demand for building system integration.

Raxa Chauhan, KAC Product Manager, comments: “The new M8 device, with its triple pole feature is ideal for integrated systems, where both access control and security monitoring is required. As the M8 has a third pole, it can switch three separate circuits. This ensures failsafe unlocking of the exit and supports best practice evacuation in the event of an emergency.” www.kac.co.uk

120 point adressable ASD

The VESDA-E VEA aspirating smoke detector (ASD) is an addressable version of Xtralis’ VESDA-E ASD portfolio that provides information on the location of a potential fire source. VEA supports up to 120 individually addressable sampling points networked to a single central detector.

The centralised detection architecture also offers auto supervision and cleaning, lower servicing time by up to 90% and, according to the company, decreased total cost of ownership so dealers can multiply their service revenues and margins with the increase in productivity. www.xtralis.com

Manual Call Point Misuse?

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Every false alarm is costly, disruptive and detrimental to safety. It may also affect customer service, productivity or the general routine of any organisation.

Safety Technology International (Europe) Ltd For more information please contact Sales: Telephone 01527 520999 info@sti-europe.com I www.sti-europe.com MANAGEMENT SYSTEMS

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EN54-11 Cert no. 653a/01 ReSet Series 01

The Euro Stopper® is an effective deterrent in helping to significantly reduce false alarms, saving time and money. Quick and easy to install and protecting within minutes, when lifted, a powerful 96 dB integral alarm is activated drawing immediate attention to the area and a prankster will either run or be caught.

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The Euro Stopper frame now ‘glows in the dark!’ Call Sales to find out about this new innovative innovat technology

EDIT focus Sept15_PSI_mar15 24/08/2015 16:15 Page 3

FOCUS - FIRE

Aesthetically optimised sprinklers Tyco Fire Protection Products has introduced the Tyco Rarid Response Series LFII Residential Pendent and Recessed Pendent Sprinklers (TY3934). The new sprinklers are designed for use in wet pipe sprinkler systems.

Incorporating decorative, fast response, frangible bulbs available in both 155 and 175 degrees with ½” threads, the Series LFII Residential Sprinklers protect larger room sizes with lower pressures and are intended for use when aesthetics and optimised flow characteristics are a key consideration.

Areas with finished ceilings can benefit from the recessed version of the Series LFII Residential Sprinklers. This employs a two-piece style 20 recessed escutcheon which provides 6.4mm (¼”) of recessed adjustment or up to 12.7mm (½”) of total adjustment from the flush ceiling position. www.tycofsbp.com

Wall and ceiling VAD range extended Hochiki Europe has extended its VADs range to include products which are suitable for conventional sounder circuits.

Hochiki Europe’s extended range now includes eight conventional beacons, which can be used as wall or ceiling devices. All of the new products feature high output red or white LEDs, which provide the installer with additional flexibility when deciding on the requirements of each installation.

Advanced optics and lens design are also included, which gives omni-directional light coverage of 0.4 lumens per m2 or 0.4 Lux at low current draw. To guarantee reliability, Hochiki Europe has had its VADs tested and assessed by an EU notified body to determine their coverage volume, based on the distance at which the required illumination is met. www.hochikieurope.com

Connections Hello again, BT Redcare have served a formal notice for the termination of service dated 30th September 2015 for affected Redcare Secure units that have not been upgraded, or where SIMs need replacing.

We have identified all the sites affected and have been updating our customers for some while on their progress with regard to swapping out SIM’s and upgrading units.

Suffice to say there are still many systems yet to have the work carried out, one of the bones of contention for installer being, who’s paying for my site visit?

If you do not use SMS or NMS and have not received any correspondence with regard this important announcement, please contact your ARC as a matter of urgency. Once the termination date has passed and service has been terminated any outstanding Redcare Secure units will not be capable of being reinstated. A new Secure unit will need to be ordered with the associated connection fees. FAILURE TO ACT WILL RESULT IN A LOSS OF SERVICE! In August we hosted a signalling network meeting at our office in Waterlooville to discuss emerging EN standards for the polling of signalling systems. We also discussed single path failures, confirmed communication failures and issues associated with installers requiring single path failures to be auto-logged in the ARC software. We reviewed what was practically taking place in the ARC / Installer environment (despite the requirements of the standards) due to the high level of either planned or unplanned network outages resulting in multiple single path failures being received at the ARC. From an ARC’s perspective we know that installers do not always understand all the nuances of each signalling network, what the polling rates are, what’s done at network level to filter single path failures (where there is a known cause or if the site is open) and what is actually sent to the ARC under the various conditions. It was also apparent that not all the network suppliers understand all the various ARC software suppliers’ features and how we have to bundle signals together to create a confirmed alarm during the set period or over the last 96 hours.

The emerging revised EN50136 standards are looking at increasing the polling times considerably, the more you poll the more single path failures will be reported, so the problems will increase and the ARC’s / installers have a bigger problem to cope with. Having said that the networks also have a major problem with installers who order a dual path signalling device but then only connect it as single path signalling, as it skews what is sent to ARC’s. Polling rates increase in the event of one path being down (not commissioned) which sends more polling fails to the ARC potentially resulting in more false alarm activity.

It seems ironic that a single path Redcare classic cannot have a communication failure actioned to the police unless it has been preceded by an unconfirmed alarm, (which is an unlikely event as the line is normally cut before the break-in) but as an industry we willing to action polling fails for dual path signalling systems not configured correctly.

Bye for now

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Tavcom Resettlement

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recently left, or is about to leave, the armed forces, then Tavcom Resettlement is the service for you.

Tavcom Resettlement – specialising in placing service leavers into security sector employment

Contact Tavcom for more details +44 (0)1489 895099 resettlement@tavcom.com

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EDIT focus Sept15_PSI_mar15 24/08/2015 16:20 Page 5

FOCUS - FIRE

Remote access fire management SMaRT Web from Drax Technology is a cloud and subscriptionbased system which enables users to access fire alarm management remotely on any device.

Sold through an annual renewable licence, SMaRT Web can be used by service and maintenance organisations, facilities and estates managers and end user organisations to prove which devices have been checked during weekly testing and quarterly maintenance visits.

SMaRT Web enables service managers to differentiate their offer from the competitors. Equally, they can use the tool to drive enhanced operational efficiencies by reviewing service and maintenance status on demand while also delivering enhanced customer engagement. It further drives close customer interaction by enabling users to view the status of the system and measure engineer performance, at any given time, while proactively alerting them to any issues with the system itself. www.draxtechnology.com

Visual detection system gains approval

FireVu’s Visual Smoke and Flame Detection System has obtained FM Approval from FM Global. As a respected testing standard for certifying products that prevent property loss in industrial or commercial applications, FM Approval is stipulated by many international companies in their invitations to tender. FireVu’s attainment of this approval means that these applications will benefit from its diversity and sophistication.

Following research and examination at the FM test facility, FireVu’s solution was found to conform to the performance requirements of the Approval Standard for Video Image Fire Detectors for Automatic Fire Alarm Signalling. FireVu’s Video Smoke Detection technology detects, identifies and analyses smoke and flame at the start of a fire. www.firevu.com

Southern Monitoring 0844 871 2223 and Northern Monitoring 0844 871 2224 BT Redcare B!!!!!!!!!

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EDIT application sep15_000_PSI_mar15 24/08/2015 16:24 Page 2

APPLICATION

Lewis chessmen protected from fire

N

otifier by Honeywell technology has been installed to protect the Lewis chessmen. Six of the walrus ivory chess pieces dating from the 12th century are to be housed in a newly-created museum at Lews Castle on the island of Lewis in the Outer Hebrides.

Besides accommodating the chessmen, the new museum at Lews Castle will also house some of the island’s most important archives. To give early warning of any fire incident, the new archive area in the museum has been protected by a FAAST aspirating unit. For aesthetic reasons, two FAAST aspirating units have also been installed to monitor fire safety in most of the hotel finished so far.

Elsewhere in the hotel, which will be completed in a third and final phase, optical smoke detectors have been deployed.

Both the hotel and museum are currently networked to two Notifier

by Honeywell Pearl control panels, with provision for the respective sites to be operated separately in the future. A Notifier Emergency Voice Communication System has also been installed in the hotel over two levels. Optical smoke devices protect the public and office areas of the museum, while in the kitchen and plant room, SMART2 multi-criteria smoke and heat detection has been deployed.

The installation was carried out by Crane Communications of Belfast.

Barrier to solve resident access problems is installed Delta Security has installed a car park barrier into North West London’s Waterford Way that gives residents access without the use of a remote control or needing to leave their cars.

The barrier is controlled via Intratone cloudbased technology, with residents’ mobile phone numbers registered into the receiver enabling access by calling a free-phone number.

Waterford Way, managed by Origin Housing, is located next to a primary school in a controlled parking zone, and a solution was required to solve residents’ access issues during school pick up and drop off hours.

Stacey Walkes, Neighbourhood Manager at the development, says unauthorised users were causing understandable frustration: “Residents’ cars were being blocked in and

www.psimagazine.co.uk

there was a bottlenecking effect as a result of more people trying to use the car park than it was designed for. This led to disagreements between parents and residents, antisocial use of car horns, and even police intervention.”

Residents can either use their mobile phones or manually enter a code to gain access and Stacey says installation went well: “We have received numerous positive comments and compliments from residents.

“The barrier gives appropriate access to residents, contractors and emergency vehicles and has alleviated the issues of people using the car park illegally.”

The barrier installation extends the relationship Delta has with Origin Housing, with existing contracts including the installation of Delta’s Model 9 Steel Doors and access control solutions into a number of the housing association’s developments.

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APPLICATION

Illuminators identify intruders in Las Vegas Raytec Vario IP PoE LED Network Illuminators have been installed at an estate in a Las Vegas country club community. With multiple residences having experienced break-ins at night that resulted in extensive losses, the owner of the estate turned to IP video technology for protection.

Axiom Design, responsible for the system design and technology integration for the project, was faced with a situation that required a broad security solution to help successfully detect, identify and alert the client and an off-site central video monitoring station. The system was also required to be easy for the client to operate efficiently and quickly in order to confirm activity on the premises and alert the authorities.

The city of Las Vegas has a ‘No Response’ policy which states that without verification, no emergency responders will be dispatched as the level of false alarms is far too high.

Following an assessment, Axiom recommended a multifaceted IP security system designed to the clients’ needs, with information centrally managed and seamlessly relayed between all devices by two software platforms: a Crestron integrated home automation control system and a Mobotix video software (VMS) platform.

Given that most crime happens during the hours of darkness, Axiom recognised that responsive IP White-Light LED technology was a crucial element for tying all parts of this project together and achieving not only the CCTV image verification needed for a police response, but also to deter crime from occurring in the first instance.

The final hardware system consists of an early detection laser, Mobotix M15 thermal and S15 optical cameras, and Raytec’s Vario IPPoE WhiteLight Network LED Illuminators. Integrated into the Crestron home automation system with a range of other access control devices, the laser detector raises an alarm into the Crestron system on identification of an intruder on site. This in turn raises an alarm into the Mobotix VMS to activate the thermal camera in the exact area that the intruder has been detected.

The high quality images provide sufficient verification of the intruder, and qualify the site for dispatch of an emergency police response.

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APPLICATION

Cameras help create safe environment for NHS Trust

Creating a safe environment for patients, staff and visitors is a constant challenge throughout the NHS and particularly so within mental health facilities. With this in mind, 19 mental health units located throughout the Norfolk and Suffolk NHS Foundation Trust estate have been recently equipped with IP network based video monitoring systems manufactured by Samsung Techwin.

“We are committed to the ‘Safewards’ initiative’, a key aim of which is to reduce the rates of conflict in in-patient mental health settings,” said Mark Milliard, Capital Projects Manager at Norfolk and Suffolk NHS Foundation Trust. “We believe that the use of smart technology, such as IP network based video monitoring systems, can play a large role in helping us achieve this objective.

“The analogue systems that were installed a number of years ago became increasingly unreliable and we made the decision to upgrade them with IP network based systems,” explained Mark. “A key advantage of being able to transmit images over the network is that it provides the flexibility for any authorised user to view live or recorded video captured by any of the cameras from their PCs. We realised that this would provide us with much more flexibility in terms of how we monitor activity at the mental health units, compared to the analogue CCTV systems which could only transmit captured images to a central location.

“It made sense to source the cameras from just one manufacturer and from an ongoing maintenance point of view, to deploy the minimum possible number of different camera models,” said Mark. “I decided, therefore, to carry out my own research as to which manufacturer had a product portfolio which could best cover all our requirements, as well as offering us the value we were looking for.”

Mark established that only three Samsung Techwin cameras would need to be specified to provide coverage of areas both inside and outside all 19 mental health units. All three models are part of the Samsung Techwin WiseNetIII camera range and include the SNV-6084R vandalresistant 2MP Full HD network dome camera, which has built in IR LEDs to enable images of any activity to be captured, regardless of the lighting conditions.

Mark also selected the SNO-6084R weather resistant bullet cameras which are equipped with a motorised varifocal lens and built-in IR (infrared) illuminators. The third model to be specified by Mark was the SNV-6012 2MP Full HD vandal-resistant flat dome camera. The images from all of the cameras are recorded onto Samsung Techwin SRN-1670D NVRs. The installation of IP network based video surveillance systems at the 19 mental health units has been carried out in phases and, following the completion of a tender process, the contract for phase three of the project was awarded to ACW Electrical Suffolk.

62

Fire risk reduced with early warning system

Southern India textile showroom Pothys displays and sells silk garments and sarees with a flagship store located in Chennai. The flammable nature of silk products combined with the risk of overheating electrical cables poses a high fire risk.

Conventional point detectors were previously installed in their showrooms; however these did not provide adequate early warning of fire and time to investigate and prevent escalating consequences. They were also considered to be difficult to maintain and monitor. The detectors were connected to a main fire panel for purposes of monitoring and assessing alarms. This was a difficult system for staff to use: the panel was unable to pinpoint the exact location of a fire or identify the condition of individual detectors.

VESDA was suggested as an alternative solution for early warning detection and ease of monitoring.

The proposed design to protect nine stores included VESDA VLC and VLP detectors. VESDA System Management (VSM4) software was also integrated into the design for ease of monitoring.

Two VESDA detectors were installed on each floor with each store containing anywhere from six to ten floors. One VESDA VLP detector was installed in the showroom on each floor, protecting the show room area while a VLC detector was installed in the false ceiling to provide additional protection. Each store contains between ten to twenty detectors protecting the entire facility.

The installation of VESDA VSM4 provided a more user-friendly monitoring experience for Pothys to assess and respond to any event.

VSM4 allows Pothys to monitor VESDA systems of multiple stores all from one location, with the ability to provide the location and devices involved in a particular event. This helped the staff to minimise time required to find the threat and initiate an appropriate emergency response. VSM4 also allows for remote monitoring with any predefined event notifications e-mailed or sent via SMS to two people responsible for managing the system.

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APPLICATION

Open VMS solution for Harley-Davidson dealerships

Wavestore Video Management Software (VMS) is helping to maintain a high level of security at two Harley-Davidson dealerships.

Harley-Davidson of NYC Tribeca is a two-level space in the heart of New York City. The Manhattan located dealership is run by Asaf Jacobi, President of Harley-Davidson of NYC, who also has responsibility for the Harley-Davidson of NYC’s main dealership in Queens, NY. With a requirement to deter would be thieves, as well as create a safe and secure environment for staff and visitors at both dealerships, Asaf Jacobi turned to systems integrator AISG. Asaf wanted a full turnkey solution which would not only cover his security requirements with alarm and video systems, but also provide

the media needs of the store with a monitor wall and sound system.

Wavestore was selected for the video surveillance part of the project. An old analogue video surveillance system in the Queens store was upgraded to a hybrid system, whilst the Manhattan dealership was equipped with a total IP network solution.

AISG worked closely with the Harley NYC IT department to set up remote alarm and video monitoring, as well as local networks, whilst a Wavestore management and storage server was set up to support domes and 360 degree cameras manufactured by Vivotek. Configuring the cameras was seamless thanks to Wavestore’s open platform technology.

“With a lot going on at both locations, the ability to view the stores remotely, gives me mobility and more freedom to move around. The system is reliable and offers flexibility. Plus, it is easy to use, and as I learn more, the product gets consistently better over time,” said Asaf. “You can really tell the difference. The new system is more effective. I am able to zoom in and focus on one area and get a really clear image.”

The Wavestore solution deployed at the two dealerships is scalable and provides a platform that makes integration between disparate technologies simple. Asaf will therefore be able to deploy additional cameras if and when required and, with Wavestore’s ability to support third party technologies, such as video analytics, he is planning in the future to take full advantage of the open platform VMS to capture valuable business intelligence and operational data to maximise customer satisfaction. He is also considering integrating the stores’ access control systems in order to obtain visual verification of who has entered restricted areas, such as staff and stock rooms

Control room gets the ‘wow’ factor

Winsted has equipped a new control room for Bulgarian security provider SOT 161. The centre monitors the assets of companies and properties around the clock andit was realised by SOT that the ability of its staff operating effectively in the control room was a major factor influencing the response time and outcome of incidents, so an ergonomic solution was a must. Winsted were invited to provide ideas for the control room furniture requirements and produced computer aided design (CAD) drawings and colour renders giving a complete visualisation of the project.

While great importance was given to workstations having an optimum ergonomic design, the use of space and aesthetics were also important considerations in selecting the correct console design and room layout for the control room.

Winsted proposed and delivered a solution based upon a Prestige Sight-Line console, with a stand-alone M-View media wall selected for its aesthetics. The consoles design allow for 19” rack mounted electronic equipment, and use of Winsted’s Versa-Trak display mounting system for ergonomic comfort and adjustability. Combined with VESAcompliant brackets, Versa-Trak has enabled screens to be easily attached and provides horizontal and vertical adjustability for optimal viewing angles and sight lines for the operating staff.

Also incorporated into the consoles design was enhanced cable management system consisting of a large dual-cable raceway hidden inside the console, keeping all cables hidden from view, but easily accessible.

‘The aim of the new control room was to create a solution that meets the current requirements and at the same time be flexibly extended for future requirements’ commented Darren Allen, Winsted’s European Sales Manager. ‘The consoles combined with the modern interior really give the room the wow factor.’

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Call us on 0845 123 3843

Fire and Security Recruitment Business Development Manager - UK and Ireland Competitive Salary Offered. Our Ref: C500624 FSJ are recruiting for a CCTV Business Development Manager based in the UK / Ireland.

A specialist security systems company have an excellent opportunity for a CCTV Business Development Manager to join their team where they will be responsible for (but not limited to): • Generating awareness and demand for the Company’s products, growing its presence and brand awareness.

• Engaging with customers, building relationships and developing new sales channels • Maintaining excellent relationships with existing customers • Developing solid business plans The successful candidate will be an experienced Business Development Manager with proven experience working with IP Security Solutions.

You will have a strong technical background and a high level of experience working with IP based products and solutions.

In return, they are offering a competitive salary and a host of benefits.

Project Engineer – London and Surrounding Areas Salary: Circa £40,000 Our Ref: C501293

Security Design Engineer – M1 Corridor (between Luton and Manchester) Salary: £30,000 to £34,000. Our Ref: C501391

FSJ are recruiting for a Project Engineer based in London and surrounding areas.

FSJ are recruiting for a Security Design Engineer based along the M1 Corridor.

A large software manufacturer are looking for an experienced Project Engineer to join their team to assist with the implementation of projects. The successful candidate will work with the client to ensure that the projects are implemented successfully and to the relevant time scale.

A leading fire and security systems company are looking to add a Security Design Engineer to their team where they will be responsible for supporting the sales team in the design of security systems, ensuring that solutions are technically sound, meet industry requirements and generate profit for the business.

You will ideally have technical experience/training and be capable of maintaining a positive relationship with clients.

DUTIES INCLUDE: • Testing of the application in the field • Configuration of the product • Giving operational training to clients • Support/maintenance • De-bugging of Windows Applications • Installation of SQL Server and administration.

A Degree in IT or Engineering would be advantageous.

To apply, please contact Robert Bruce on 01509 615292

In return, they are offering a competitive salary and a host of benefits including a company vehicle.

Fire and Security Systems Salesperson – South of England Salary: Circa £34,000. Our Ref: C501138

To apply, please contact Brodie Stelfox on 01509 615292.

FSJ are recruiting for a Fire and Security Systems Salesperson based in the South of England.

A Fire and Security specialist company are looking to add a Sales professional to their team where they will be responsible for developing, building and growing end user business and systems maintenance. You will obtain your own business opportunities, conduct site surveys and prepare quotations for converting opportunities and quotes into sales.

The successful candidate will have proven experience and knowledge of Fire and Security systems and have an excellent background in sales.

Candidates must be hard working and focussed with the determination and willingness to listen, learn and succeed.

To apply, please contact Alan McFadden on 01509 615292.

Key Account Manager (Healthcare) – South East of England Salary: £30,000 to £40,000. Our Ref: C501492 FSJ are recruiting for a Healthcare Key Account Manager in the South East of England.

We have a brilliant opportunity for a Healthcare Key Account Manager to join a Security systems solutions company based in the South East of England where they will be responsible for expanding the customer portfolio, identifying new business opportunities with both new and existing customers and developing the accounts being managed.

The successful Key Account Manager will have proven experience in Sales, generating new business with major customers, ideally within the Security sector. You will have a knowledge of the range of services and solutions within the technology-security sector and have an annual managed sales volume of approximately £600k+.

Candidates must be hard working and self motivated with strong communication skills, both written and verbal.

In return, they are offering a competitive salary and a host of benefits including an excellent commission scheme, with an earning potential of up to £25k on attainment of target, realistic on target earnings of £65k.

To apply, please call Brodie Stelfox on 01509 615292.

ADDITIONAL DUTIES WILL INCLUDE: • Supporting the bid team with any design work for bids and tenders as required.

• Supporting and assisting the Account Managers to increase sales • To communicate and manage relationships with multiple stakeholders (internal and external) on designs to ensure they are relevant and in line with the scope of work The successful Security Design Engineer will have previous security system design experience and have a strong knowledge of CCTV, Access Control and Intruder Alarm systems. You will also have experience of seeing projects through from start to finish.

Installation experience is advantageous but not essential.

UK Business Development Manager – M1 Corridor (between Luton and Manchester) Salary: £40,000 to £45,000 Our Ref: C500953 FSJ are recruiting for a UK Business Development Manager along the M1 Corridor, between Luton and Manchester.

A leading Security Solutions Manufacturer are looking for a Regional Sales Manager to join their team where you will responsible for the development of new business opportunities for the Company’s portfolio in your area.

Additional duties will include major end user identification, solution provision, account development and also the development of new routes to market including IT integrator and IT resellers.

As well as attending industry events and exhibitions; you may also have to travel throughout Europe on occasions for product training and event participation.

The successful Sales Manager will hold a degree level qualification or equivalent with secondary qualifications, ideally within the IT Sector. You will have a minimum of 5 years experience and a proven track record in business development within the Electronic Security industry combined with Sales experience selling integrated systems to key end users

Candidates must be self motivated and hard working with the ability to work under pressure. You will be able to adapt to changing timescales and be proficient in the use of Microsoft Office programmes including Excel and Outlook.

In return, they are offering a competitive salary and a host of benefits including a company vehicle.

To apply, please contact Alan McFadden on 01509 615292.

Security Systems Engineer – London Salary: £35,000 to £40,000 Our Ref: C501337 Fire and Security Jobs are recruiting for a Security Systems Engineer based in London.

You will be responsible for the service, fault finding and repair of various Security Systems including CCTV, Intruder Alarms, and Access Control systems at a static site in London, whilst ensuring that all services, repairs and call outs are carried out as quickly and efficiently as possible in accordance to Company policies and procedures.

The successful Security Engineer will have at least 2 years proven experience working with a range of Security Systems, including CCTV, Access Control and Intruder Alarms.

In return, they are offering a competitive salary and a host of benefits.

They are offering a competitive salary and a host of benefits including a company vehicle; therefore a Full UK Drivers Licence is essential.

To apply, please contact Alan McFadden on 01509 615292

To apply, please contact Craig Murdoch on 01509 615292

Fire and Security Jobs | 20 The Office Village | North Road | Loughborough | LE11 1QJ Tel: 01509 615 292 | Fax: 0845 123 3849 | Email: admin@centogroup.com

www.fireandsecurityjobs.com

EDIT off the wall aug15_PSI_may15 24/08/2015 14:15 Page 2

OFF THE WALL

CAUGHT ON CAMERA Bar is bugged by ghost?

Another month, another video claiming to show the presence of a ghost in a pub or club. This is apparently the moment a figure is caught on camera floating down the hallway of the Dream Water Lounge wine bar in Stockton Heath. Staff have regularly complained of an eerie and uncomfortable atmosphere at the premises, as well as a number of 'unexplained' occurrences such as taps turning on and loud banging. This time it’s an insect on the lens. www.youtube.com/watch?v=zZzcw9MJPM4

Parking mad driver

CCTV footage filmed in West Lothian, Scotland, showing the driver of a yellow Fiat slowly trying to position his car into a gap between two cars went viral in early July.

Unfortunately for the driver (who did not hang around to leave insurance details) it mostly ran under headlines such as “Is this Britain’s worst driver?” and “Worst parallel parking”. At the time of press the identity of the Fiat driver is unknown however the owners of the other cars involved have come forward. www.youtube.com/watch?v=xxwBsL2JNfU

Cowboy CCTV install filmed

This video captured by Eagle All Security in London shows some shoddy CCTV installation work at a client’s premises. Apparently a customer had their system installed by someone charging for the job upfront and being too lazy to run a cable properly they run the cable through the airflow vents, leaving cables hanging without correct protection. If you ever needed proof that customers shouldn’t hire an installer just because the price is cheap, this is it.

As we all know, CCTV has a real value in the fight against crime, however once in a while it captures the public doing something that is perhaps not altogether sensible or it catches a real one-off moment. Here we look at a look at CCTV clips from around the world…

Customers dish out justice

When an armed robber decided to hold up a petrol garage in Brazil he didn’t reckon on the customers taking offence. After gesturing that he has a weapon in his jacket the terrified cashier empties the till into a bag. On leaving the shop on a motorbike the robber is sent flying by customers who ran over and captured him. One enraged motorist plants six kicks on the criminal as the growing crowd try to subdue the robber. The eventual fate of the robber is unknown. www.youtube.com/watch?v=7jZwfMC5230

More shoppers come to the rescue Police commendations were handed out to two men who sealed a robber inside a shop in Manchester after an armed criminal attempted to steal cash and cigarettes. Ron Smith, 78, and Robert Anderson, 72, held the door of S and P Convenience store tightly shut to stop the bungling thief from escaping. In CCTV footage Liam Redford, 19, can be seen frantically trying to flee while more people turn up outside to thwart him. He was finally captured and is serving two years after pleading guilty. www.youtube.com/watch?v=Uopcm2sT40I

www.youtube.com/watch?v=2apkmyx6D3g

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TRADE ONLY CCTV MANUFACTURER AND DISTRIBUTOR

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july15 dir_000_RiskUK_jan14 06/07/2015 12:07 Page 4

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DYCON LTD Cwm Cynon Business Park, Mountain Ash, CF45 4ER Tel: 01443 471 060 Fax: 01443 479 374 Email: marketing@dyconsecurity.com www.dyconsecurity.com The Power to Control; the Power to Communicate

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INNER RANGE EUROPE LTD Units 10 - 11, Theale Lakes Business Park, Moulden Way, Sulhampstead, Reading, Berkshire RG74GB, United Kingdom Tel: +44(0) 845 470 5000 Fax: +44(0) 845 470 5001 Email: ireurope@innerrange.co.uk www.innerrange.com

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GJD MANUFACTURING LTD Unit 2 Birch Business Park, Whittle Lane, Heywood, OL10 2SX Tel: + 44 (0) 1706 363998 Fax: + 44 (0) 1706 363991 Email: info@gjd.co.uk www.gjd.co.uk

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SECURITY

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J B CORRIE & CO LTD Frenchmans Road Petersfield, Hampshire GU32 3AP Tel: 01730 237100 Fax: 01730 264915 email: fencing@jbcorrie.co.uk

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OPTEX (EUROPE) LTD Redwall® infrared and laser detectors for CCTV applications and Fiber SenSys® fibre optic perimeter security solutions are owned by Optex. Platinum House, Unit 32B Clivemont Road, Cordwallis Industrial Estate, Maidenhead, Berkshire, SL6 7BZ Tel: +44 (0) 1628 631000 Fax: +44 (0) 1628 636311 Email: sales@optex-europe.com www.optex-europe.com

PYRONIX LIMITED Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY. Tel: +44 (0) 1709 700 100 Fax: +44 (0) 1709 701 042 www.facebook.com/Pyronix www.linkedin.com/company/pyronix www.twitter.com/pyronix

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BOSCH SECURITY SYSTEMS LTD PO Box 750, Uxbridge, Middlesex UB9 5ZJ Tel: 01895 878088 Fax: 01895 878089 E-mail: uk.securitysystems@bosch.com Web: www.boschsecurity.co.uk

SECURITY EQUIPMENT INTRUDER ALARMS – DUAL SIGNALLING

CSL DUALCOM LTD Salamander Quay West, Park Lane Harefield , Middlesex UB9 6NZ T: +44 (0)1895 474 474 F: +44 (0)1895 474 440 www.csldual.com

CASTLE Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY TEL +44 (0) 1709 700 100 FAX +44 (0) 1709 701 042 www.facebook.com/castlesecurity www.linkedin.com/company/castlesecurity

www.twitter.com/castlesecurity

INTRUDER ALARMS AND SECURITY MANAGEMENT SOLUTIONS

SECURITY SYSTEMS

RISCO GROUP

VICON INDUSTRIES LTD.

Commerce House, Whitbrook Way, Stakehill Distribution Park, Middleton, Manchester, M24 2SS Tel: 0161 655 5500 Fax: 0161 655 5501 Email: sales@riscogroup.co.uk Web: www.riscogroup.com/uk

Brunel Way, Fareham Hampshire, PO15 5TX United Kingdom www.vicon.com

ONLINE SECURITY SUPERMARKET

EBUYELECTRICAL.COM Lincoln House, Malcolm Street Derby DE23 8LT Tel: 0871 208 1187 www.ebuyelectrical.com

TO ADVERTISE HERE CONTACT: Paul Amura Tel: 020 8295 8307 Email: paul.amura@proactivpubs.co.uk

www.insight-security.com Tel: +44 (0)1273 475500

EDIT people sept15_000_PSI_may15 24/08/2015 13:03 Page 2

APPOINTMENTS

APPOINTMENTS Aaron Gardiner Aaron Gardiner has joined Promat UK as an Area Sales Manager and will be responsible for overseeing the company’s sales operations in the Northern and Southern Home Counties.

“This is an important appointment for our sales team as it reflects the fact that we are continuously growing and evolving our sales support across the country,” says Promat’s National Sales Manager, Neville White. “We are delighted to welcome Aaron to the team.”

One of Aaron’s key tasks will be to help develop specification leads for the company, and he will be working closely with architects and specifiers throughout the Home Counties to help create individual solutions to their specific requirements.

Chantel Smith

Chantel Smith has joined Inner Range Europe as Business Development Manager for the UK and Eire. With more than ten years’ industry experience, Chantel boasts an impressive track record within the access control and security systems market. Previously responsible for managing major accounts for security companies such as Frontline and Tyco, the Business Development Manager is set to be a valuable asset to Inner Range Europe’s UK and EIRE sales team.

Tim Northwood, General Manager at Inner Range Europe said: “Chantel brings a wealth of industry experience and knowledge to the table, highly desirable to our existing customer base and of course enabling Inner Range Europe to explore and take advantage of new growth opportunities.”

Guy Fox

Charles Penning

Guy Fox has been appointed marketing officer at the MLA and will be based at the headquarters at Daventry, Northamptonshire.

While studying for a business entrepreneurship degree at university he started doing some acting work and landed the lead role in the music video for the 2008 Scouting For Girls hit, Heartbeat. He was also an extra in the 2015 film Brash Young Turks.

Before joining the MLA, Guy gained marketing experience at Howdens Joinery and completed internships with Auto Express car magazine and a marketing agency.

Glenn Fletcher

IDIS has appointed Charles Penning to the position of Technical Specialist. Based out of the IDIS European headquarters in London, Charles will strengthen the UK technical team to provide technical support and training across the UK and Ireland.

Charles brings with him over ten years’ security industry experience and a wealth of technical expertise in both analogue and network surveillance. He most recently spent four years in technical roles with Samsung Techwin following tenures with Bosch and Forward Vision CCTV.

www.psimagazine.co.uk

Wavestore has appointed Glenn Fletcher as Head of Sales. Glenn has worked within the electronic security sector for twelve years, seven of which with Milestone where he was UK and Ireland Country Manager.

“I am delighted to have the opportunity to provide leadership for Wavestore’s talented sales team,” said Glenn. “I am looking forward to working closely with my colleagues to ensure that we provide consultants, installers, systems integrators and our distribution partners with the best possible preand post-sales support.”

In addition to heading up Wavestore’s sales efforts, Glenn will have particular responsibility for driving Wavestore’s ‘Better Together’ Partner Programme.

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