PSI August 2020

August 2020 – £4.00

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Professional Security Installer

MEET THE INSTALLER Joseph McGee of Securitatem Group

PSI PREMIER AWARDS Time to vote!

PRODUCT TEST Satel Opal Plus

EDITOR’S CHOICE A look at the best new products

SURVIVING AND THRIVING Staying afloat in lockdown

FREE hygiene kit with all control panels FREE hygiene kit with all control panels

Back to work Back to work with Pyronix with Pyronix

Helping you help helpothers others Helping you As commitmenttotosupport supportour ourvalued valued Aspart partof ofour our ongoing commitment customers, providing aafree freehygiene hygienekit* kit*with with customers, we’re now providing every control control panel, to help every help installers installersreturn returntotowork worksafely safely during this this uncertain uncertain time. during time.

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Enter our fantastic GAP our fantastic GAP prize Enter draw and win ‘Growth prize draw andpacks! win ‘Growth Acceleration’ Acceleration’ packs!

Pyronix Limited, Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY, UK Pyronix Limited,T:Secure House,700 Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY, UK +44 (0)1709 100 E: sales@pyronix.com W: www.pyronix.com T: +44 (0)1709 700 100 E: sales@pyronix.com W: www.pyronix.com Aug ad.indd 1

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August 2020 www.psimagazine.co.uk 5 Editorial It looks a lot like the lockdown is drawing to a slow conclusion in the UK, but not in time for the security industry trade shows. How was your 100+ day experience?

6 Industry news News and events from the security and fire industries

11 Social media What caught our eye on our Instagram feed this month (minus the sport)

12 TESTED - Satel Opal Plus The detector is put through its paces by an independent reviewer

16 Editor’s Choice The pick of the latest security products with information from the manufacturers and handy QR codes

19 How was it for you?

How are systems integrators dealing with the many challenges of lockdown – and what lies ahead for them?

We asked PSI reader Nicky Stokes, of ISD Tech, to give us an insight

22 Upgraded intruder packs unveiled We take a closer look at the launch of upgraded alarm panel packs from HKC

Did you slowdown in lockdown?

2020 has been a difficult time for businesses trying to stay afloat when social distancing and running on reduced staffing levels. In this edition we talk to an installer about how he coped during the lockdown

25 PSI Premier Awards 2020 Over the last few months we asked you to nominate your favourite products, suppliers and training schemes and now it’s time for you to choose the best of the finalists

31 Meet the installer

CONTACTS

Security life with of Joseph McGee, CEO at Securitatem Group in Kent

39 New launches for 2020 Ajax held an online product portfolio launch in July. Here we reveal the new technologies that were announced for the remainder of the year

42 Digital developments

EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: andy.clutton@psimagazine.co.uk Twitter: @SecurityDrum DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8310 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk

We talk to Victor d’Allancé of Intratone about the access control market in the UK and trends in 2020

ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@proactivpubs.co.uk

45 Attack of the clones

DISPLAY ADVERTISING Paul Amura Tel: 020 8295 8307 Fax: 01322 292295 E-mail: paul.amura@proactivpubs.co.uk

Richard Tweedie of PAC examines the scale of the fob and token cloning issue

48 Better business

ADMINISTRATION Tracey Cole Tel: 020 8295 8306 Fax: 01322 292295 E-mail: tracey.cole@proactivpubs.co.uk

Jim Rathbone reveals how you can best retain contracts

MANAGING DIRECTOR Mark Quittenton

49 The PSi Directory Your guide to vendors and service providers

www.psimagazine.co.uk

CHAIRMAN Larry O’Leary

PSi QR Codes For ease of access, some of the items in PSi carry QR codes. Simply scan with your phone to visit relevant websites.

Security-based editorial contributions to PSI are welcomed, and the Editor reserves the right to alter or abridge text prior to publication. The views expressed in PSI are not necessarily those of the publishers.

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ISSN: 1360-6476 PSI is currently available for an annual subscription rate of £48 (UK) or £99 (overseas)

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EDITORIAL

The end in sight?

As our period of lockdown looks like it’s beginning to come to an end, what have we learned from the time we’ll remember as “Around the House in 100+days”...? hen the country first went into lockdown we couldn’t have imagined that it would last as long as it has. As the Prime Minister announced the preventative measure to stay home on March 23rd there were plenty of us who initially thought not only about hoarding toilet roll, but also about what to do with all the evenings off and some with their furloughed days too. I for one became a master of the ukulele, put on weight, saved a fortune in petrol, watched all the Marvel films in order and kept the garden very tidy. You might also have a new skill as you found extra time on your hands. You probably added hosting conference calls and Zoom-type meetings to your skillset.

Unfortunately, if your meetings were anything like mine, there will have been a few video calls when you spent the entire time looking at someone’s ceiling or straight up their nose as their camera positioning was a little off. Webinar watching was also the done thing for a time as was visiting virtual exhibitions, but they just didn’t have that ‘personal’ feel.

Business wise there was a slowdown in lockdown for those operating in the service industries, and some in the security sector did not dodge that bullet either. Our trade shows, for example, were all cancelled until 2021 despite the hopeful initial postponements to September 2020. It is the right move as exhibitors and visitors would have faced difficult decisions in whether to attend or not with social distancing restrictions. As stated earlier, trade shows thrive on personal interaction and if you can’t see faces or shake hands it all becomes rather sterile.

Touching elbows just isn’t the same and the need for hand sanitising on every visited stand wouldn’t be fun by Day Three.

But business is coming back now and not only for people making masks. There have been some (see Interview in this edition) that have kept busy throughout the last four months and many manufacturers and distributors have stayed buoyant providing supplies and service where needed - well done all. The lack of trade shows means that PSI is receiving high numbers of calls from companies wishing to promote the products they had hoped to show in the May, then September, events which is a great sign of a strong sector ready to bounce back.

We’re now all wearing masks to make everyone feel safe and to try and get the public out of the house and into shops so that the retail economy can pick up. Barring a second major lockdown the signs are there for a recovery and when it comes to security, installers I have spoken to in the last few weeks are reporting that projects are starting up again. Good news at last.

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Andy Clutton EDITOR 5

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INDUSTRY NEWS Sentinel and Facewatch announce partnership

ADI and Avigilon agree distribution

ADI Global Distribution has announced a distribution agreement with Avigilon. ADI customers across Europe, Middle East and Africa (EMEA) will have access to Avigilon video solutions which includes more than 100 new products being added to the ADI portfolio.

Hemant Trivedi, general manager for ADI EMEA said: “We are excited by this new partnership and the benefits it will deliver to our customers.”

Avigilon products will available for purchase online and in ADI branch locations across the EMEA region.

“We are excited to work with ADI to offer our ecosystem to their customers,” said Paul Such, vice president of EMEA Sales Avigilon at Motorola Solutions. “With ADI’s geographic footprint and distribution channels, we will be able to expand our reach further across the security market.”

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A new technology partnership between Sentinel and Facewatch has enabled them to offer an integrated solution focused on improving workplace security.

Michael Askew, CEO at Monitor Computer Systems, said: “Profit margins in retail are so tight that losses from theft can undermine the viability of stores. The Facewatch facial recognition system provides a means of preventing shoplifting before it happens, resulting in loss reduction. By immediately alerting store managers and security guards of the entrance of a suspicious person, a low-key

Evolution launches new engineer training academy Evolution is expanding its Training Academy to help address the skills challenge threatening the security industry.

The Academy looks to welcome a range of potential employees, from new starters to more experienced engineers with time served.

For beginners, Evolution will provide training on the elementary skills including basic circuits, relays, lock and reader circuits, and practical skills such as soldering. For the more experienced engineers, the purpose is to upskill with training on the fire and security systems and technologies that Evolution specifies and installs. These include but are

In Intruder truder

sales@oprema.co.uk sales@oprema.co.uk +44(0)29 2064 1509 oprema.co.uk oprema.co.uk

response can deter would-be thieves. Where staff are unable to respond to potential theft or anti-social behaviour, the Facewatch system can transmit notifications to a Sentinel alarm receiving centre, where the operators can respond by issuing audible warnings over the store PA system. Eight ‘Til Late stores can gain particular benefit from this remote protection service during the hours when managers are not present and staff are particularly vulnerable. We believe that this combination of Facewatch and Sentinel technologies will be a big step forward in the fight against crime.”

Nick Fisher, CEO at Facewatch, added: “As we come out of lockdown and enter a tough period of high unemployment and a long recession, crime and anti-social behaviour, which is already showing a huge spike, will only get worse. It is therefore incredibly timely that we have been able to partner with Michael and his team to deliver the integration upgrade now.”

not restricted to CCure, Lenel, Kantech, S2 Systems, and Honeywell.

The training will not only be personalised and bespoke, but it is also ‘mobile’ such that it can be delivered remotely.

Louise Gough, HR Manager at Evolution, says the launch of the Academy represents a significant investment: “We assess the skills levels and knowledge of every candidate when they apply to determine their training requirements, and then create a four-day training programme tailored to their needs.

The challenge is how do companies attract, train and retain the best talent and one of the answers to that is by teaching engineers bestpractice from the start. By subsequently building on those good habits, we create a new generation of engineers who are highly professional, highly skilled, and add real value to the companies they work for and the clients they serve. Training is constantly updated and refreshed, both to satisfy their own appetite to learn, but also to ensure their knowledge reflects the broad range of skills a modern-day engineer needs to work across multiple departments and teams”

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Look no further ONVIF steamlines with open source development

ONVIF, the initiative for IP-based physical security products, has announced it is implementing open source for its network interface specifications for physical security technology. The move will streamline administrative and collaborative processes while also leveraging the collective ingenuity of the global developer community. ONVIF interoperability specifications are already publicly available as open standards and are used as common communication interfaces between devices and software clients, such as IP surveillance cameras, video management software and physical access control systems from different manufacturers.

The use of GitHub, an online open source development platform, will reportedly allow for easier contribution and collaboration on ONVIF specifications by applying software development tools to specification engineering.

barox technology now available through Oprema barox Kommunikation has announced that its video transmission products are now available through Oprema.

“Oprema is delighted to become a distributor for the barox range of network switches,” says Tim Duggan, Technical Director at Oprema. “barox switch products offer many features that are tailored specifically for network video and security applications. In

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This will enable software engineers and developers from security, IoT, Artificial Intelligence, cloud services and other industries to contribute new ideas and proposals, spurring greater feature interoperability and new interface specifications that will help ONVIF continue to contribute to these industries.

Other important aspects of ONVIF, such as the development of ONVIF profiles and test tools, the conformant product submission process, the activities of the ONVIF committees and working groups, and the ONVIF membership and governance structure remain unchanged.

“The data that powers our businesses and homes relies on feature-rich and standardised pathways of communications for interoperability, and ONVIF will continue to evolve to provide those pathways,” said Per Björkdahl, chairman of the ONVIF Steering Committee. “Augmenting our development methods with open source adds a collaborative and convenient platform through which ideas can be discussed and implemented and eases many of the administrative burdens that are inherent in the standards development process.”

addition, they offer many features that other manufacturers don’t, with many barox features targeted specifically towards IP cameras – which fits-in perfectly with us.

“Our new partnership will benefit both parties. barox has a new UK distributor promoting their brand and products, while Oprema has a new product range, one that fits in a different space to our existing offering. So Oprema’s customer base now has access to a new range of high-end switching equipment – with the added benefit of the level of service and support they are accustomed to. Moving forward, Oprema will be offering system design, training, and on-site commissioning services for barox, as we strengthen our partnership over the coming months Commenting on the new distribution partnership, Rudolf Rohr, barox Co-founder & Managing partner said: “From my point of view, Oprema is a perfect fit and with the company being a Milestone distributor, barox offers exactly the right switches and a fully featured Milestone plugin.”

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THE BOTTOM LINE The interview that gets the facts from the top

I N A S S O C I AT I O N W I T H C S L

Genetec announces integration with Bosch MAP 5000 intrusion panels

Genetec has announced the latest integration to result from its partnership with Bosch Security Systems with the news that users of the Bosch MAP 5000 intrusion alarm panels can now directly connect to Genetec Security Center through the Intrusion Manager, combining intrusion, video and access control into one interface.

Integration with Genetec Security Center ensures operators can monitor all intrusion events on dynamic maps alongside other security data such as video footage or access control records. This provides a fuller real-time understanding of what is happening in the facility so that organisations can react faster and contribute to more efficient day-to-day operations.

The integration also provides customers with additional intrusion management capabilities. This includes the ability to operate all intrusion systems from a central location, an alarm persistence feature that identifies where alarms originated, and a specialised interface to ensure operations can quickly arm specific zones while continuing to monitor the rest of the system. Furthermore, it offers the potential for customers to take advantage of other integrations and modules available within Security Center. For example, with Genetec Mission Control, users can implement a decision support system that ensures each intrusion event is handled in compliance with the organisation’s standard operating procedures.

“This integration further deepens our long-standing and mutually beneficial relationship with Bosch, bringing true value to our joint customers and partners,” commented Francesco Serra, Vice President, Sales, Europe at Genetec.

“While our existing intrusion management features have long helped customers to manage their systems more easily and to catch intruders faster, this new integration allows us to extend those benefits to new areas across Europe.”

Check out the PSI Security News podcasts on Spotify The PSI Security News podcasts are available on Spotify, Apple and Castbox along with Spreaker and via the PSI website. Just search for “PSI Security” and you’ll find all of the recordings so far, ready for streaming or download.

This month Simon Banks talks to Darren Rewston, Creator of CheckMyCCTV™, a software solution that remotely performs maintenance checks for multi-brand, multi-location CCTV systems, to ensure they’re working and fit for purpose 24/7.

How has the demand for remote access to CCTV systems changed during the lockdown?

Over the past few months, many Installers have seen their traditional business models disrupted and have understandably spent time reviewing their estates.

Many have used this time to upgrade and future-proof older connections by moving aspects of their maintenance onto a remote checking platform. When the lockdown started, no-one knew how to react! Installers had sites that couldn’t be attended by an engineer, where stock was being stored and endusers were obviously concerned. As the risk to premises and people grew, so did the demand for remote access to ensure systems were working correctly. This was reflected in a significant increase in the number of connections compared to the same period last year. Installers wanted to be able to prove to their customers that they were still offering them a great service, even if they couldn’t physically attend a site.

Has the way we monitor CCTV systems changed because of this?

In many instances, yes it has. Lots of ARCs have transitioned from their normal 12-hour monitoring set up, to 24 hours, whilst thousands of maintenance visits had to be done remotely instead of onsite. Going forward, I think this is part of the “new normal”, especially for multi-site estates, where huge savings in cost and workload reduction can be had by doing most of their service checks remotely, allowing the company to focus efforts on new business. However, simply moving these checks online does not solve the entire issue. For large multi-site retailers or critical infrastructure projects, sites are often under different management teams, and checking sites manually, even remotely, still takes a lot of time and resources. Having the ability to check thousands of sites automatically and autonomously, using an online checking platform, can save hours of time every single day. We also see instances where end-users need to complete daily checks of the CCTV systems. This can be replaced entirely with automated remote checking which also ensures they take place in a consistent format and issues are reported as they happen.

How can remote maintenance platforms benefit CCTV Installers and ARCs?

The need to be proactive, rather than reactive, is increasing all the time. With regular automated checks, issues can be identified and resolved before they become a problem. Remote maintenance checks allow Installers and ARCs to create a proactive service for their customers, reducing the need for the enduser to report faults and ensuring systems are working and fit for purpose. Onsite annual maintenance visits are still required to clean equipment and check the hardware isn’t damaged – but this only ensures the CCTV is working one day a year. For the other 364 days, it is the end-user who must spot issues on the system. Furthermore, any faults identified during a site visit may need parts to provide a fix, which could take days or weeks and could have been an issue for months. Remote access allows Installers to proactively check for and identify issues, allowing them to be prepared to fix an issue remotely, or arrange a maintenance visit if required.

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EDIT test1 aug20_v9_000_PSI_mar15 23/07/2020 17:31 Page 1

TEST

PRODUCT TEST

Satel Opal Plus

panel has a layer of thermoplastic elastomer covering all mounting hole drill-outs and the cable entry point to help resist moisture penetration of the IP54 rated enclosure.

There are 11 screw terminal connectors along the top of the circuit board. These are of good size to suit a standard terminal driver and are identified from left to right as follows: AM, AM, TMP, TMP, NC, NC, COM, +12V, LED, SVCE & D/N. Where AM = Anti-masking normally closed relay output, TMP = Tamper output (normally closed relay output), NC = Alarm Output (normally closed relay contact), COM and +12V are the power supply input pins, SVCE = remote control configuration set and D/N = Dusk sensor output (open collector circuit).

The “Manual” is presented on a large folded 600 x 420mm sheet with small light-grey text on white, with seven different languages sharing the space so it is not ideal for field use. The website pdf downloads do allow you to copy and paste the language of interest however, so it is worth spending some time before installation to produce your own document with screen captures of any diagrams you may need.

The detector may be mounted directly on to a wall or at a 45° angle using the corner mounting bracket. Alternatively, the pivoting ball-joint racket can be used, and this allows the detector to be mounted with a range of 90° horizontal and 60° vertical. When using one of these brackets, the supplied microswitch can be fitted and connected in series with the internal tamper switches or wired to a separate tamper circuit.

What’s in the box?

Opal Plus Dual-Tech Device Wall mounting pivot bracket Corner mounting bracket Misc. fixings Bracket tamper microswitch Instruction sheet Optional items Hood (shown on this page) Remote control fob Manuals on memory stick

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he Opal Plus is a Grade 2 outdoor Dual-Tech (Passive Infrared and Microwave) detector with anti-masking and remote configuration.

An in-built dusk sensor can be used for home automation use. The detection angle is up to 100° with a maximum range of just over 15 metres. It is supplied with additional brackets for pivoting or corner / angle mounting with colour options of white or grey for the UV resistant housing.

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Getting started A single captive cross head screw holds the top cover in place and once the cover is removed all of the connectors and controls are visible. Two cross head screws hold the PCB in place by two keyhole slots that when released allows the board to be removed from the rear casing. The plastic back

Set-up options The three buttons on the circuit board are Minus, Plus and Mode to the right. Pressing the Mode button for more than two seconds enters the configuration routine. This allows changes to be made individually to the microwave and PIR sensors and to change the light level at which the dusk sensor switches. The mode button is used to select which element to configure and the Minus and Plus button are used to increment or decrement the sensitivity or setting as appropriate. Holding the Mode button for a further two seconds returns the device from its configuration with all settings saved in nonvolatile memory. The optional OPT-1 Keyfob is most appropriate for adjusting the sensitivity as it allows real-time assessment of the sensitivity without having to constantly return to the

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The Smart Choice for the Professional Installer Introducing our upgraded Quantum 70 Pack 2 & 3 More Detectors plus Onboard WiFi

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10/07/2020 12:16:48

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TEST

(continued from p12)

This dual-tech detector is straightforward to install with multiple mounting options, and relatively easy to configure especially when used with the remote Keyfob

device. As an alternative, depending on the method of control and wiring, the SVCE (Service) terminal can be externally linked to the common to enter configuration mode without removing the device cover.

When in configuration mode the first setting is for the microwave sensor; here the Green LED flashes to show the sensitivity setting with a fast rate indicating higher sensitivity and the Yellow LED shows activation. Similarly, when in PIR setting mode the Yellow LED flashes to indicate sensitivity and the Green LED signals motion detected. For the Dusk setting the Red LED flashes to indicate its setting and the Yellow LED illuminates when the light level is below the set threshold. The mode switch takes you out of the setting and on to the next.

Default individual sensor values can be restored by holding down the Plus and Minus buttons momentarily when in configuration mode, or for all sensors by holding them both down for more than three seconds.

Operation When power is applied the Green, Red and Yellow LEDs sequence for approximately 40 seconds as the detector goes through its start-up routine.

Once operational the left hand side Green LED is used to indicate microwave sensor detection and the right hand side Yellow LED shows PIR detection. When both sensors are activated the centrally mounted Red LED illuminates to indicate

an alarm has been triggered. The LEDs can be disabled for discrete use by removing the 2-pin link at the top of the board or for remote switching, the LED terminal on the PCB can be switched to Common to Enable / Disable the LEDs. The PCB has front and rear mounted tamper switches and an additional microswitch is provided for fitting into the wall brackets if they are used.

The detector draws around 20mA when in use and has an operating temperature range from 40°C to +55°C. Temperature compensation is included to take account of wide temperature variations.

Individual alarms signal for 2 seconds. The normally closed alarm contacts presented a resistance of approximately 25 ohms before going open circuit on alarm. The anti-masking output had a similar 25 ohm resistance and the Tamper was less than 1 ohm when secure going to open circuit on fault condition.

The microwave sensor operates at a frequency of 24GHz.

Performance The Opal Plus detector performs well and has configuration settings that once familiar with, are easy to work through and set up. When mounted at its recommended 2.4 metre height it is capable of detecting movement beyond 15 metres and includes creep zone coverage. Pet immunity (animals up to 20kg) is built in, though higher sensitivity settings may reduce the performance.

Anti-masking detection is based on the microwave sensor with movement at 10 – 20cm from the detector triggering the AM relay for 2 seconds.

A low voltage supply of less than 9V for more than 2 seconds will raise a continuous alarm output until correct power is restored.

The optional hood provides an additional level of weather protection and is simply clipped onto the rear casing.

Conclusion This dual-tech detector is straightforward to install with multiple mounting options, and relatively easy to configure especially when used with the remote Keyfob.

8.5 out of 10 NOTE: This PSI Product Test was carried out by an independent third party, not editorial staff.

The manufacturer had no input in the review or the final result

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EDIT - ed choice aug20_v9_000_PSI_jun15 23/07/2020 17:33 Page 1

EDITOR’S CHOICE

New RTE button for contactless access The hands-free request to exit (RTE) button from PAC fits into a standard single-gang electrical backbox and with simple wiring into PAC controllers including the 512 and 212 devices, as well as the Easikey 99 and 250 products.

Where an existing push to exit button is in place, the contactless RTE can be retrofitted and its infrared technology is designed to prevent interference with other infrared devices located on-site. Housed in a stainless steel faceplate, a prominent two colour LED changes from red to green when a successful request has been identified. It is also dust and water resistant to IP65. www.pacgdx.com

Battery powered PIR detector covers a 30m range Luminite Electronics has launched a new external PIR detector specifically aimed at the CCTV and alarm market.

The ESD30 detector provides a covert PIR detection range of up to 30 metres. The battery powered wireless PIR detector can transmit to any EasySwitch receiver over a range of up to 500 metres (line of sight) to form part of a lighting or alarm system.

The detection area is 30m out and 20m across and the internal optics can be adjusted so that the unit does not have to be mounted facing the area to be covered. The unit can be easily adjusted for pet immunity to reduce false alarms.

When the PIR is activated a high power red LED light will glow giving an added layer of security to deter intruders. The detector can be powered by 4 x AA batteries or 1 x 9v PP3 providing up to four years of battery life. www.luminite.co.uk

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VMS upgraded with enhanced event location Qognify has announced the launch of the Cayuga R15 VMS for multi-site corporate and enterprise projects focusing on enhanced usability and connectivity, improved maintainability and analytics.

One of the main goals while developing Cayuga R15 was to help security personnel quickly identify, locate and evaluate an event.

This can present a real challenge when operating large systems with widely distributed locations and a large number of cameras.

Cayuga R15 solves this problem by supporting the use of the Esri ArcGIS mapping platform, enabling cameras to be positioned on a map and available globally – depending on access rights. Multiple views or areas of interest within one map source as well as the clustering of icons depending on the zoom level make it easy to keep the overview on the map at any time. www.qognify.com

Occupancy management added to platform

The latest version of Net2 – v6.04, from Paxton is now ready for installers to download. It features Net2 Occupancy Management which allows the limitation of the number of people in any given area; either barring access or sending an email or text to the building manager when a space nears capacity. It works across multiple areas of a site and can be set to operate a one in, one out system to support social distancing measures. In addition to this update, installers who want to use thermal scanning to help limit the spread of the virus can do so with a choice of hardware integrated from Hikvision, Dahua & ZKTeko. www.paxton-access.com

NOTE: All technical specifications listed are provided by manufacturers

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EDIT - ed choice aug20_v9_000_PSI_jun15 23/07/2020 17:33 Page 2

EDITOR’S CHOICE The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at a few of the products we think you won’t want to miss this month.

PoE extender cameras save time

Radar solution can determine object information InnoSenT has developed a new radar solution for close range applications.

The iSYS-5005 utilises 24 GHz MIMO radar technology and has new features such as radar tracking and can also determine object information.

The iSYS-5005 FMCW radar system differentiates objects via three dimensions: distance, speed, and angle information (3D radar resolution). The sensor detects multiple objects simultaneously and clearly distinguishes them from each other. This increases accuracy and presents the capability to differentiate objects allowing them to be precisely located within the space. The signal processindelivers current object data in real time.

The system is predestined for two applications: security monitoring and on-demand door opening. www.innosent.de/en/index/

The new Wisenet PoE extender cameras are designed to save integrators and end users time and money when there is a requirement to install two cameras within 80 metres of each other.

For retrofit applications where an additional camera is needed, system integrators need to simply substitute an existing Wisenet camera with a PoE Extender camera, and then re-install it at the new camera location, with both devices being able to share the same cable run.

With the ability to support all PoE cameras within the entire Wisenet range, the new 2 and 5 megapixel PoE Extender indoor and outdoor dome cameras provide an equally cost effective solution for new installations as they reduce the number of network ports and switches, as well as the amount of cabling, required. Installation ease is matched by a reduction in the cost of the time system integrators would normally have to spend on site to install a new camera. hanwha-security.eu

Camera management software and app for simple set-up TRENDnet has introduced Mira, a new professional-grade surveillance camera management software.

Mira is also the name of the software’s companion app, a free surveillance camera app for mobile devices.

The Mira VMS software includes camera management features designed to simplify the monitoring of surveillance footage and the management of IP cameras. It includes much of the same features as previous TRENDnet VMS software such as live view for up to 64 IP cameras; motion detection, scheduling, and event trigger recording options; playback by event; and custom viewing modes. Mira VMS software also offers new features including support for Mac computers, e-maps for floor plan designs, and mobile app integration.

Mobile app support provides instant alerts that allow for immediate action to help reduce risks and damages. The company’s new IP cameras can be set-up with a mobile device by scanning the QR code on the camera with the Mira mobile app to start the installation process. The Mira mobile app also offers access to live video, saving screenshots and videos and push notifications. www.trendnet.com

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Access Control

Intruder Alarm

Automation

Multiple Devices

No Software Required

Easy Setup with Checklist Prompts

Send IP Alarms via Multipath-IP Network

INTEGRATED ACCESS SECURITY POWERFUL WEB BASED CONTROLLER T: +44 845 470 5000 |

E: ireurope@innerrange.co.uk

innerrange.co.uk

EDIT Interview psi aug20_v9_PSI_mar15 23/07/2020 17:38 Page 2

No lockdown slowdown How are systems integrators dealing with the many challenges of lockdown – and what lies ahead for them? We asked PSI reader Nicky Stokes, MD of ISD Tech, to give us an insight

s we all know, life in 2020 has been a bit different since March and no corner of the UK has remained untouched by the consequences of the lockdown. As security systems installers the restrictions of social distancing and isolation have led to a change in the way you do business. Some installers were initially reduced to carrying out emergency and remote maintenance only while others managed to keep a good level of work on the go as systems specified for preventing the spread of the virus or detecting symptoms gained momentum.

To get an idea of how installation companies may be doing after over 100 days of lockdown, we spoke to Nicky Stokes of ISD Tech who remains positive about the future.

A

How have the last 100 days been for you?

At the moment, things remain busy. Even with social distancing measures in place, we’ve continued to handle all aspects of integration, including surveillance, access control and intercom, which are our core projects.

Did you use the furlough scheme?

With projects continuing through lockdown we’ve been fortunate not to need to furlough any of our staff. Obviously not everyone is in the same situation as us but were lucky to be working on essential projects in the healthcare sector, as well as for customers in the gaming industry and in broadcasting. And we’ve tried hard to keep proactive and adaptable.

Some projects have been delayed. For example, one of our US customers closed all their facilities due to Covid-19, and this held us up. But we’ve since been able to go in by taking the right precautions. We’re making sure we’re using the correct PPE, and our engineers sit separately on breaks, travel in separate

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vehicles, and avoid using public transport.

We’ve had to adapt processes to minimise the risk of infection to project team members and reduce the need for staff to quarantine.

How have you found the supply of kit?

Like many systems integrators, we’ve had to work around the fact that deliveries of kit have become more erratic. Previously we could rely on next day availability, but supply chain challenges have made it harder to predict when some things will arrive. One of major access control vendors closed their factory, which had a knock-on effect – so we had to work quickly to find alternatives to work around the problem.

Some of our suppliers, like IDIS, have kept us in the loop throughout the period and we have managed to maintain a good level of supply.

INTERVIEW

“Even with social distancing measures in place, we’ve continued to handle all aspects of integration, including surveillance, access control and intercom, which are our core projects”

How can you make virus solutions a permanent fixture?

Our approach has been to look for ways that customers might be able to re-purpose temporary measures to give value in the future.

For example, where we’ve been deploying thermal imaging in reception areas, we’ve shown how the same cameras can be redeployed in comms and plant rooms to monitor server-racks, or air conditioning, etc. These are quite often requirements that should have been addressed before, but security is often a siloed

Nicky Stokes (second left) receiving an IDIS Customer Recognition Award last year

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EDIT Interview psi aug20_v9_PSI_mar15 23/07/2020 17:38 Page 3

INTERVIEW

(continued from previous page)

function, meaning other department heads are often not familiar with the benefits thermal cameras can offer. So, we are explaining how this technology is really good at alerting to the overheating of components that is often the precursor to a complete equipment or system failure, resulting in expensive repair services and call out fees. So, now is a good opportunity to get buy-in from other departments, and to get budgets released, which is exactly what we’re doing for many large London-based buildings.

At the same time, most of our sales activity has moved to video conferencing. And with new

“Looking further ahead, we are optimistic. We have a mixed portfolio of customers, so although some non-committed projects have been put on hold for the next year, we have others that are too far advanced to cancel”

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technologies, such as video analytics that can be deployed to address occupancy density, we need to demonstrate these capabilities virtually – and not just show how they can address immediate challenges but how they can deliver operational efficiency and valuable intelligence in the future.

It’s really important for manufacturers to have up to date marketing and sales support assets, and in particularly videos showing examples of technology working on sites similar to the potential customers. Particularly when it comes to new applications that use AI and deep learning, it’s those materials that are helping us close deals.

How do you feel about the future?

Looking further ahead, we are optimistic. We have a mixed portfolio of customers, so although some non-committed projects have been put on hold for the next year, we have others that are too far advanced to cancel. We’ve seen areas like food production affected by the disruption to fast food businesses – but that’s been offset by a boom in areas such as pharmaceuticals and gaming. For example, one of our gaming customers has just taken on a new eight-storey building in central London. So, I’m confident projects in these critical or fastgrowth sectors will keep us busy for the remainder of the year, while many other businesses will need time to adapt and assess the economic impact.

It’s been a learning curve and everyone is thinking on their feet and trying to do the best they can. We’ve been working with facilities and property managers, especially those managing multi-tenanted high-rise towers, and they realise the big challenge ahead of them to achieve anything close to how they previously operated while adhering to new safety guidelines.

I think that as with any new situation there will be ‘first wave’ solutions, and then there will be improvements further down the line. Where you have high occupancy buildings and challenges with lift queues that’s going to be very difficult to solve with social distancing, especially in busy areas of major cities. It may be that remote working will play a bigger role from now on. In fact, some companies have realised for the first time it’s actually more productive and cost-efficient to have some staff working from home.

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A Brighter Future is on the Horizon. oprema.co.uk +44 (0)29 2064 1509 sales@oprema.co.uk

EDIT Inside Story Aug20_v9_000_PSI_mar15 23/07/2020 17:44 Page 1

INSIDE STORY - HKC

Upgraded intruder packs unveiled HKC has announced upgrades to its Quantum 70 Packs 2 and 3 with more detectors plus on-board Wi-Fi now included. We take a closer look..

The packs have now been updated, at no extra cost, to include more detectors as well as an on-board Wi-Fi communication module

he Quantum 70 from HKC Security, an Assa Abloy group company, is a fully integrated, wireless control panel using the company’s two-way wireless technology. On-board horizontal and vertical antennas have been designed to ensure that end-device signal paths will be robust across a range of applications. With an integrated keypad, siren and communication module, installation is simplified, and the aesthetics and design lines mean that it can be mounted anywhere in the premises.

The panel is available in several self-contained packs each with varying peripherals. These packs have now been updated, at no extra cost, to include more detectors as well as an on-board WiFi communication module. The upgraded packs both feature the Grade 2 Q70 Control Panel with 70 wireless zones along with the following devices:

T

Pack 2: Q70 Control Panel plus: • 3 RF Quad PIRs • 1 RF Miniature Door Contact • 1 External RF Siren Pack 3: Q70 Control Panel plus: • 1 RF PIR Camera • 2 RF Quad PIRs • 1 RF Miniature Door Contact • 1 External RF Siren 22

To find out more about the upgraded packs and the benefits they bring for installers, we spoke to Nick Quigley at HKC: What is different about the new packs compared to previous versions?

The key differences are the inclusion of an additional PIR Quad detector in both Pack 2 and Pack 3 along with an on-board WiFi module replacing the traditional dialler (DTV). This is achieved without impacting the cost of the Packs.

Did the changes to the packs come about from installer feedback?

Indeed, they did, installers have moved towards IP communication as a solution for their communication needs and by including WiFi on board they can now connect their customer to the HKC App. It also means that they can remotely access their client sites using the HKC Engineer App saving both time and money.

What are the benefits of buying the Q70 system in a pack?

One of the key benefits is that the Quantum Panel includes an on-board keypad, built in siren and now WiFi as standard. Alarm users usually want an App to control their system remotely and these Packs allows the installer to set the customer up on HKC’s SecureComm Cloud allowing full remote access to their system. The App signals all alarm activations by both text & audibly and the user

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EDIT Inside Story Aug20_v9_000_PSI_mar15 23/07/2020 17:44 Page 2

can check the activity log at any time. A hidden benefit is that this also gives the installer remote access to the customer’s site.

Which applications are the packs most suitable for?

The Quantum kits are designed primarily for the residential and small SME/Commercial applications. For larger premises and applications HKC’s SW 10270 is a hybrid panel with an over 200 wireless zone capability.

What does HKC’s SecureComm Cloud bring to an installation?

The communication landscape has evolved immensely over the last 5 years with a massive jump to IP signalling. This has opened several opportunities to make life easier for today’s Professional Installer. HKC have invested significantly in its SecureComm Platform which has delivered multiple benefits to our installers from remote access to upgrading software without leaving their office. The Cloud solution also features an end to end billing module to allow installers build and control their recurring revenues.

SecureComm Features include an end user App (pictured right), engineer App, upload /download, remote maintenance and enables you to manage recurring revenues.

How do you think intruder technology will evolve going forward?

I believe we will see continued convergence in the marketplace. Intruder, CCTV, access, in addition to home management devices, have continued to become part of the expected norm in terms of home and business systems. I would expect App technology to keep pace with these growing needs.

Additionally, we are seeing detection devices becoming smaller – indeed HKC have just launched an RF Miniature Contact sensor and will later this year launch a similar sized RF Inertia and Contact sensor.

For more information visit www.hkcsecurity.com

SecureComm Features include an end user App, engineer App, upload /download, remote maintenance and enables you to manage recurring revenues

ARE YOU MISSING SOMETHING?

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EDIT awards pages Aug20_v9_000_PSI_apr14 23/07/2020 18:50 Page 2

PREMIER AWARDS 2020

NOW IT’S TIME TO VOTE! ver the last few months we asked you to tell us which products and suppliers were worthy of recognition as the best that the industry has to offer. Features, benefits, ease of installation and best service are all factors in the reasons why the following entries were nominated, but as to who the final winner in each of the categories is comes down to the online votes cast by the industry.

Take the time to look at all of the entries then visit our website (www.psimagazine.co.uk) to cast your votes for your favourites. Final date for voting is September 21st so be sure to make your selections by then. So here are the finalists for the PSi Premier Awards 2020:

O

The nominations are in and collated so we’re now able to announce the finalists in this year’s PSi Premier Awards campaign. Who will be victorious in 2020? It’s all down to YOU to pick the winners in each category…

Hikvision - Panovu

CCTV PRODUCT OF THE YEAR 2020 AXIS - Q6125-LE A PTZ with built-in Optimised IR enabling unobtrusive surveillance, the Q6125-LE can see as much as 20° above the horizon with the same sharp image quality as below the horizon.

Bosch – NDE-3503-AL The Flexidome IP 3000i IR is built for 24/7 performance, with a range of surveillance features, including Essential Video Analytics, and is designed for easy installation. The compact and minimalist design provides installation flexibility with various mounting options.

Dahua - IPC-HDW4431EMP The 4MP IR Eyeball Network Camera features H.265&H.264 triple-stream encoding, 25/30fps@4M(2688×1520) with a 2.8mm fixed lens (3.6mm,6mm optional), built-in mic, max. IR LEDs Length of 50m and Micro SD memory, IP67, PoE.

Hanwha Techwin Europe - Wisenet PNM-9085RQZ The 20MP IR PTRZ Multi-directional Camera supports remote PTRZ (Pan, tilt, rotate and zoom) setup, saving installers time and effort of making adjustments on a ladder to change the setting.

Each lens and its IR sensors move together when users control the lenses.

Hikvision’s PanoVu Series cameras capture panoramic images via multiple sensors, rendering 180° or 360° imaging with real-time ultra-HD resolution. The integrated design of panoramic and PTZ cameras offers fast detail positioning over panoramic areas.

Honeywell – 30 Series With a 50-metre Smart IR LED range, a camera resolution of up to 5MP, and secure stream video encryption, the 30 Series benefits small-tomedium businesses (SMB) and entry-level enterprises that want to reduce their liability cost and their total cost of ownership.

IDIS – AI in the Box IDIS’s Deep Learning Engine, which powers the DV-2116 AI in the Box solution, can recognise potentially significant movements and characteristics of people and vehicles, while ignoring activity that isn’t relevant.

Panasonic - U-Series The range includes cameras with dome and bullet designs, varifocal and fixed lens options, Full HD and 4MP, along with vandal resistant and weather-proofed designs for outdoor models. The U-Series uses H.265 compression and smart coding.

QVIS –Viper IP Bullet The 2MP camera with 2.8mm fixed lens boasts 1020m IR night view distance and is PoE supported.

The unit is rated IP67 and is made with a metal housing and a sealed camera module to ensure maximum durability.

Uniview – 4K with Audio The Uniview UIPC3638SR3-DPZ 4K autofocus IP turret camera has a built-in microphone allowing users to see and hear during live view and playback. For maximum security you can utilise Smart Analytic features via a mobile app.

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EDIT awards pages Aug20_v9_000_PSI_apr14 23/07/2020 18:50 Page 3

PREMIER AWARDS 2020

SOFTWARE/ANALYTICS PRODUCT 2020 BT Redcare – Ultimate Ultimate uses a private IP connection on the network and comes with a backup, powered by two 4G SIMs. There’s battery backup in the alarm panel to keep things running, even in a power cut. Enhanced monitoring means experts will know about any problems with your connection in just 90 seconds.

Milestone – XProtect Professional+ XProtect Professional+ is IP VMS designed for mid-sized businesses, supporting an unrestricted number of cameras, devices and servers. Including multi-layered maps and full alarm management capabilities operators have a complete overview of the entire installation making it the ideal choice for institutions such as schools, retail chains, and production plants.

CSL – My Base My Base allows installers to take full control of their entire signalling base by receiving live updates of triggered events, the ability to inspect the current signal strength of any device on each available path. Finally, configuring and updating your device is as simple as a few clicks and can be done remotely.

Paxton – Net2 Designed to make the management of any building very simple, Net2 is a networked access control system. It can be administered using one or more PCs and can be monitored and managed from a central location. It is a complete solution that encompasses wireless and door entry.

RISCO – RISCO Cloud The predominant role of the RISCO Cloud is to handle and manage communications between security systems installed in the homes and businesses of subscribers and multiple alarm monitoring service providers. RISCO Cloud enables the security system to be programmed and controlled via a number of web-based applications and utilities.

Texecom – Texecom Cloud Design Automator – Design Automator Design Automator is a Software as a Service (SaaS) solution for the security systems industry that automates the engineering process, eliminates human error and delivers system wide consistency, whilst saving both time and money. The solution can be applied to new installations, system upgrades, system migrations and data unification activities.

Hanwha – Face Mask Detection app Wearing a mask is part of the protection against the spread of COVID-19 and has been adopted as a precautionary measure in many workplaces.

Individuals not following company policy can be detected using video analytics on-board the Wisenet X Series cameras.

Texecom Cloud’s built-in remote maintenance and Health Check services automate and record the maintenance process, making it easy for installers to offer maintenance contracts and saving unnecessary site visits – adding recurring value to end users and saving installation companies time and money.

Videcon – Deep Learning Plus DLVA provides a far more accurate approach to filtering out false alarms than motion detection and traditional video analytics. Instead of simply looking for changes in pixel values, DLVA utilises multi-layer, neural network algorithms to effectively learn the object's profile. It then uses a combination of pixel values, edges, vector shapes and a host of other visual elements to recognise the object as a person, vehicle or animal.

Facewatch - Facewatch Facewatch’s cloud-based facial recognition security system safeguards businesses against crime. The facial recognition technology sends instant alerts when subjects of interest enter a business premises. It is the only shared national facial recognition watchlist.

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GET YOUR ‘SOLUTIONS FOR THE NEW NORMAL’ BROCHURE! Norbain has released a brochure of comprehensive solutions from a range of suppliers that can help us all get back to a new normal way of working and living.

The brochure contains all the products that are already up on the dedicated section of norbain.com, and includes solutions for: CONTACTLESS ACCESS CONTROL

SOCIAL DISTANCING

THERMAL IMAGING

REQUEST A BRANDED COPY If you’re a Norbain customer, we can offer you a version of the brochure with your company branding – perfect for sending out to your customers.

Just request a copy by emailing us at marketing@norbain.com.

View brochure online: www.norbain.com/resources View solutions on website: www.norbain.com/covid-19 info@norbain.com

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EDIT awards pages Aug20_v9_000_PSI_apr14 23/07/2020 18:50 Page 4

PREMIER AWARDS 2020

TECHNOLOGICAL INNOVATION OF THE YEAR 2020 Arcules - XProtect Hybrid VMS Arcules-XProtect integrates cloud-based VSaaS with Milestone XProtect hybrid on-premise video management software (VMS) to deliver a solution for organisations looking to centralise their dispersed video surveillance operation.

CSL – Router CSL Router offers instant 4G connectivity for CCTV, HVAC, EAS, access control, payment terminals and more. The range includes single and dual SIM options. Both send data via 4G, providing an instant, encrypted connection to the internet on sites where wired broadband is unavailable, impractical or slow.

Secure Logiq – HD Surveillance Servers The HD Surveillance Servers have been optimised to handle multiple streams of HD video data.

Secure Logiq has worked with VMS manufacturers to remove the limitations traditionally restricting server throughput creating the most powerful HD surveillance servers available.

DSC – Iotega Iotega is an all-in-one smart security and home automation platform for residential and small commercial properties. It provides customers with the security along with the freedom to add smart home devices, according to their preferences.

HID Global – HID Real Time Location Services HID Location Services is a location engine powered by a Bluetooth to Wi-Fi network, delivering location-aware data to address people, high-valued assets and equipment applications under a single IoT umbrella.

Honeywell – MAXPRO Cloud Powered by Microsoft Azure, MAXPRO Cloud is a smart, flexible, scalable technology representing one of the first innovations from Honeywell's connected buildings platform, designed to drive business efficiencies and empower SMBs to work smarter.

Security & Safety Things - Open IoT platform Security & Safety Things connects the ecosystem of camera manufacturers, developers, integrators and customers through a platform; an open OS for smart security cameras based on the Android Open Source Project (AOSP) that runs on any compatible camera.

TRENDnet - 18-Port Gigabit PoE+ Smart Surveillance Switch The TPE-3018LS switch is designed to simplify the installation and management of surveillance networks. These ONVIF switch is optimised for the surveillance industry; surveillance mode provides a graphical dashboard interface with detailed information about the switch and each connected PoE device.

MaxxOne-M1P-IPC-080 A combination test unit for both analogue and IP CCTV systems. Its touch-screen control allows selection of a wide range of functions such as camera testing and set up, wireless network signal strength monitoring and multi-meter functions all in one compact unit.

Seagate – SkyHawk AI Designed for AI Surveillance, the drive supports up to 64 HD cameras and 32 additional AI streams with capacities up to 16TB. The HDDs deliver zero dropped frames with ImagePerfect AI and boast workload rates at 550TB/yr for high reliability.

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EDIT awards pages Aug20_v9_000_PSI_apr14 23/07/2020 18:51 Page 5

PREMIER AWARDS 2020

INTRUDER PRODUCT OF THE YEAR 2020 Ajax – MotionCam MotionCam is an electro-optical combined radio channel security detector with a photo camera that takes a series of photos following the instant motion alarm for an accurate situation appraisal.

Honeywell – MAXPRO Intrusion Galaxy Dimension, Galaxy Flex and Galaxy FLEX+ are now integrated with MAXPRO Cloud, a fully integrated access control, intrusion and video security as a service platform. Users can manage their security system from anywhere at any time via a web browser or app.

Optex – Bridge

RISCO - Beyond DT

The Bridge provides a visual verification solution for monitoring stations /ARCs that is hosted in the Cloud. It is an IP device that connects CCTV cameras to monitored intrusion alarm panels and sends a video stream to the Visual Monitoring Portal.

Beyond offers a combination of dual technology and integrated camera, providing visual verification capability via the iRISCO smartphone app, web interface or monitoring station. Features such as Sway Recognition and Digital Correlation help reduce false alarms.

Orisec - W-CP-40T

Satel – Slimline PIRs

The wireless touchscreen 40-zone standalone alarm panel is Grade 2 and has up to ten on board zones and up to five panel outputs. The integrated touch keypad has NFC proximity tag support and an integrated wireless expander with an integrated two-button personal alarm.

Pyronix - Enforcer V10 with ProControl+ The Enforcer V10 detects, communicates, interacts and raises the alarm in more ways than before. ProControl+ is the smart device app for providing users with control over their properties and can be used for standalone security or video systems, as well as fully integrated solutions with the range of Pyronix Full-HD Wi-Fi cameras and Hikvision video devices.

The units provide a detection area with dimensions up to 20 m x 24 m and 90° viewing angle. Slim Line detectors dynamically adjust the motion detection algorithm to changes in ambient temperature, so these changes do not affect the effectiveness of the detectors.

Texecom – Impaq S Series Shock Sensors The new Impaq S Series reportedly provides a step change in shock detection performance, with VIBER Accelerometer Technology providing a high level of accuracy for vibration detection compared to piezoelectric technology.

Vanderbilt – SPC Connect 3.0 The latest version of SPC Connect, the remotely managed, cloud-based, intrusion detection solution, includes an entirely reworked user interface and focuses on more intuitive user operations giving installers an overview of the installed SPC systems out in the field.

Visonic – Powermaster 30 G2 PowerMaster-30 G2 is a professional wireless security alarm system. PowerG combines several field-proven wireless technologies like those used in cellular networks and Bluetooth with the reliable AES encryption method.

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OUR SYSTEMS PROTECT BUILDINGS.

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TO ENTER BUILDINGS. Intratone’s wireless intercoms and access systems are the perfect solution for installers wanting to safely get back to work during COVID-19. They’re quick and easy to install, and better still, you can practice social distancing, with no need to enter the building or individual flats. It’s installation for the new “normal”.

Find out more at intratone.uk.com

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EDIT awards pages Aug20_v9_000_PSI_apr14 23/07/2020 18:51 Page 6

PREMIER AWARDS 2020

ACCESS CONTROL PRODUCT 2020 Assa Abloy – SmartAir With intuitive management software, managers control, identify and update exactly who can open every door. They get an instant overview of their site’s security status. The user-friendly interface is accessible from almost any standard PC, tablet or smartphone.

HID – Signo Readers HID Signo Readers are designed to transcend the traditional approach of securing doors by being connected and managed in a modern, distributed ecosystem. This functionality empowers access control systems to dynamically respond as new needs, configurations, or threats arise.

Hikvision - Face Recognition Terminal Hikvision’s face recognition terminals are embedded with deep-learning algorithms for access control and office scenarios for improving building operations, workforce management and safety operations. Three face recognition terminal models are available, each featuring algorithms resulting in fewer transmission delays and a reduced load on backend components.

Honeywell - OmniAssure The Honeywell OmniAssure 2.0 XS Smart readers are a range of access control readers for reading high frequency 13.56 MHz credentials.

OmniAssure 2.0 XS readers come with and without PIN keypad, with software controlled interface for Wiegand, Clock and Data, TTL and RS485.

Inner Range - Inception Inception is an integrated access control and security alarm system with a design edge that sets it apart from the pack. With web-based software built directly into the main system controller, the Inception system is easy to access using a web browser on a computer, tablet or smartphone.

Keri Systems – NXT NXT is Keri's newest access control platform providing system flexibility, ease of use and cost effectiveness. Utilising true peer to peer Ethernet communications for networking between controllers and software, the system has eliminated the single point of failure prevalent in some other access control systems.

Pacom – 8003 The Pacom 8003 is an intelligent IP-enabled hybrid controller that provides intrusion detection and access control for up to eight doors. The 8003 is built using Pacom-Edge technology, which represents a new family of devices enabling advanced security capabilities across an organisation’s Ethernet backbone.

Paxton – Paxton10 Access control and IP cameras regularly co-exist in the same buildings yet are rarely integrated due to the complexity. Paxton10 combines both technologies to remove the complexity and deliver the benefits of an integrated solution.

RBH – Axiom X Bringing together different aspects of security management can be challenging. Axiom stands up to the challenge by combining access control and alarm monitoring with video, building management automation, asset tracking, guard tour and visitor management, and more security functions into an elegant and versatile security management solution.

Vanderbilt – Bluetooth Low Energy Reader BLE readers consist of a contactless door release button with virtual credentials available through an ACT Enterprise license, and a free end-user app.

The BLE readers aim to give a unique user experience with four identification modes for easy management: “Shake to Go”, “Show to Go”, “Manual Button Mode”, and “Hands Free Mode”.

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BUSINESSES MUST ACT URGENTLY TO PROTECT STAFF AND CUSTOMERS. VIDECON HELPS YOU DO THAT. Thermi-Screen BODY TEMPERATURE DETECTION SYSTEM Thermi-Screen a Body Temperature Detection System that can accurately detect facial temperatures with an accuracy of ±0.3ºC up to 4 metres away. Ideal for monitoring body temperatures at entrances to events, transport hubs and buildings.

Occupi by Ocucon AUTOMATED OCCUPANCY MANAGEMENT SYSTEM Occupi allows for a highly accurate, fully automated, unmanned control over the occupancy level of a building. Set maximum occupancy levels and restrict the size of groups allowed to enter with this fully automated system that integrates with access control.

Thermi-Scan THERMAL ANALYSIS ACCESS CONTROL SYSTEM Thermi-Scan is a thermal analysis access control system that works standalone or integrates with existing access control to allow entry based on any combination of face recognition, body temperature, mask detection and QR code or card/fob entry.

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PREMIER AWARDS 2020

DISTRIBUTOR OF THE YEAR 2020 ADI Global ADI Global has over 50 years of experience in the specialist security sector and provides installers with security solutions and bespoke support services to meet the everchanging demands of the industry. With more than 200 worldwide locations each product division has its own team of product specialists.

Norbain

CCTVdirect

Oprema

CCTVdirect started its journey back in 2007 and has since become one of Europe’s leading CCTV and security distributors.

Always researching new solutions and developing its customer offering, the company prides itself on its hand-picked team, from technical specialists to industry-leading account managers.

Oprema is a multi-brand distributor of CCTV, fire alarm systems, access control, intruder alarm and data products to the trade. The company is listed as one of the fastest growing Welsh companies and strives to help customers through the provision of training, access to an expert technical team and design of bespoke solutions.

COP Security

Quality Essential Distribution

COP has over 24 years of trading experience. Its efficient warehouse holds £4 million stock and is run with complete stock rotation. A dedicated warehouse team builds and tests all products before shipping to keep out-of-box failures amongst the lowest in the industry.

Norbain is a specialist security distributor of both IP and analogue technologies, boasting over £10 million stockholding of industry-leading brands – together with a guaranteed 98% availability of its catalogue lines. Norbain is also known as the home of the Vista technology brand.

Since establishment in 1997, Quality Essential Distribution has been supplying and distributing a diverse range of security consumables and equipment to the European security market and over the past 23 years has grown considerably and continues to do so.

DVS

Smart R Distribution

Formed in 2003, DVS has quickly established itself as one of Europe’s most successful multi-brand distributors of electronic surveillance products. A fast paced and energetic organisation, DVS reportedly holds the largest stock of Hikvision's 4K cameras in the UK and boasts a Hikvision training academy.

Smart R Distribution is the dynamic name in the world of access control and smart building technology. Bringing a breath of fresh air to the distribution and supply of everything required for today's smart building. Smart R Distribution is not a general supplier but is a multi-disciplined, specialist distributor.

Dynamic CCTV

System Q

Trade only distributor Dynamic CCTV was established in December 1994 with the aim of reducing the prices charged for CCTV equipment at the time. Now in its 26th year of business the company has been so successful it has relocated to larger premise no less than four times.

EET Europarts EET Europarts is part of the EET Group, founded in 1986 and today one of Europe´s leading distributors within IT, security and surveillance, home entertainment and lifestyle electronics. EET Group has 28 sales offices with activities in 26 countries in Europe, employing approximately 500 employees.

System Q is a UK distributor and manufacturer of CCTV equipment. Its customer base is truly global with over 15,000 customers in the UK and overseas, with some as far away as Australia. The company aims to serve the interests of the CCTV installer, only supporting those that install CCTV as their main sector of business.

Videcon Videcon is a trade-only distributor of security products and services.

Trading since 1995, Videcon’s expertise encompasses all aspects of security distribution from products to training and aftercare service. It is the home of the Concept Pro CCTV brand comprising security products for IP, AHD and traditional analogue CCTV platforms.

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MANUFACTURER/DISTRIBUTOR TRAINING AWARD 2020

Abloy Academy

Paxton Installer Training

The high performance of products can only be realised by the abilities of the people who install them. The Abloy Academy was developed to provide training of the highest standard and give reassurance to clients of installer competence and specialist product understanding. The Academy offers dedicated facilities covering presentations, education and hands-on practical training.

Free training from Paxton includes installation techniques and fault finding as well as useful information regarding the administration and use of systems. All courses are available at the Paxton Technology Centre, located next to the Brighton head office. Net2 training can also be provided at the installer’s premises (UK mainland only) when there are four or more installers being trained.

CCTVdirect Uniview IP Academy

Pyronix Training

As the largest UK distributor of UNV IP solutions, CCTVdirect offers in house training on UNV products. Training courses offer a hands-on practical training programme to get to know the products and keep up to date with the software.

Courses are strictly for CCTV installers.

Training options, including face to face, online and office based, are designed for professional installers who want to understand Pyronix products, technology and the latest innovations, whilst learning how to efficiently install and program them. Starting with training is an easy way to build confidence with products when recommending them to customers. Certificates are available for all types of training.

DVS Delivering Knowledge Academy The Delivering Knowledge Academy was established to provide customers with an intimate CCTV training experience with the goal of familiarising attendees with installing and managing the latest security technology on the market. Our full day courses offer a mixture of classroom based theory and hands on practical work.

Hikvision HCSA Course For those looking to become an authorised Hikvision installer, the entry level HCSA Course is the one to attend. This course has been developed to help individuals and companies improve their competence and skills in a professional and skilled manner. The HCSA course teaches installers how to set up, install and operate Hikvision cameras.

In a new award category for 2020, we want to know which training scheme run by a manufacturer or distributor has impressed you the most and helped improve your product knowledge

RISCO University The RISCO University was established with the intention of providing RISCO professionals with a one-stop shop to acquire the necessary professional skills to stay ahead of the curve.

Upgrade skills conveniently – anytime, anywhere.

Texecom Academy Texecom Academy has been created to think differently about security, to redefine what it means to be a ‘security professional’, and to provide the skills, tools and mindset that will define the future of security – for your customers and for your business.

GS Yuasa Academy Oprema Almanac Almanac is an online series of videos compiled by experts at Oprema which review different surveillance and intruder technologies and explains how they work and are installed. There are also on the spot reports from trade shows and company visits.

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The GS Yuasa Academy has been designed to provide technical training and assessed accreditation for GS and Yuasa battery users including workshop technicians, distributors and colleges. With engaging presenters and learning pathways tailored to individual job roles, the academy is designed to make battery learning fun and easy to follow.

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together raising standards

Meet the installer What would be a typical project for you?

One of the joys of this role is that no two days are the same, so in that sense we don’t have typical projects. We provide a range of bespoke services for diverse clients including governments, commercial clients and in residential settings including high net worth clients. So, one week any one of our engineers maybe conducting a routine service in an anonymous government building. The following week may be in an exclusive Beverly Hills mansion undergoing renovation, stripping out and refitting new systems; working closely with other professional partners including specialist architects, builders, and interior designers to meet the exacting standards of finish demanded.

Do you have any 'go to' technology?

We use a range of manufacturers and some specialist technologies depending on the user requirements. However, my preferred suppliers for intruder alarms remains Texecom where we have an excellent working relationship with Michael Govier, the Customer Alignment Manager and for CCTV is Avigilon where we work closely with Rob Scott. Both these companies invest in developing their technologies to maximise the potential of their systems. The features available provide us with the ability to work smartly across the globe coordinating and responding to complex situations ultimately delivering safety and security for our cohort of clients. We have direct and close relationships with both companies who provide us with an outstanding level of personal support and service when designing installing and maintaining bespoke systems for high profile clients.

Security life with Joseph McGee of Securitatem Group in Kent Name: Joseph McGee Job title: CEO Securitatem Group Time in security/fire: 25 years Company: Securitatem Installations (part of the Securitatem Group) Location: Harrietsham, Maidstone, Kent Areas of expertise: Physical security including VIP protection, installations including CCTV, intruder alarms, access control Accreditations: NSI NACOSS Gold, ISO9001, Alcumus Safe Contractor and Alcumus Safe PQQ contractor, BSIA member, Armed Forces Bronze Covenant

themes. Firstly it provides reassurance that as a company and group of people we have the experience, skills, and abilities to deliver to set standards. Internally such accreditations provide clear benchmarking with consistent standards that every member of staff must work to. Changes in technologies and thinking mean that we have access to and are exposed to the latest standards.

Having a shared understanding across the business assists the leadership team and all members of staff to pull in the same direction.

Externally accreditations such as being on the NSI Gold register is readily recognised as the ‘Gold Standard’ across industry sectors and provides customers reassurance that the company can do what it says! Without doubt we have won business by ensuring that we have the right accreditations to reassure industry partners and clients that we take our work seriously and are at the top of our game.

“Without doubt we have won business by ensuring that we have the right accreditations to reassure industry partners and clients that we take our work seriously and are at the top of our game”

What is the best thing about working in security?

I was fortunate enough to start my career in law enforcement working closely with like-minded professionals in some very challenging environments around the world. The opportunity to continue working with like-minded highly skilled professional colleagues where we have a very clear company vision with an ethos and philosophy to deliver to the highest of public service standards for our private clients. Meeting and exceeding those standards of excellence that I set for myself and the team is really satisfying.

Is third party accreditation beneficial to you?

It is vitally important to us across a number of

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together raising standards (continued from previous page)

(L-R): Adam Rust, Installations Director and Joseph McGee, Group CEO

“We consistently try to recruit more female engineers and involve professional bodies to offer security installation as an alternative career choice, this is an ongoing challenge” 38

Do you think there is a skills shortage in the industry?

Recruiting and equally important retaining good people requires continuous investment.

We had a round of recruitment prior to Covid 19 striking and were very fortunate to find and recruit some very skilled and committed individuals, however we worked very hard over a period of time to find the right people, it wasn’t easy. There is a clear shortage of suitably qualified engineers, equally important to us is finding the people with the right aptitude, and attitude to work in a consistent and selfdisciplined manner to the exacting standards we maintain. We consistently try to recruit more female engineers and involve professional bodies to offer security installation as an alternative career choice, this is an ongoing challenge.

Of course, employment is a two-way relationship we ensure we offer competive pay scales, provide a welcoming flexible and friendly working environment. We passionately believe in continuous professional development and all our staff are provided opportunities to maintain and develop skills and grow with the company. We are fortunate enough to be able to work in some stunning buildings and locations around the world which all engineers get to experience if they so wish. We are growing and will be recruiting again soon which will include apprenticeships as well as qualified engineers. We have an Armed Forces Bronze Covenant and use that to help advertise roles widely across the armed services, but equally use social media and traditional advertising to attract the widest pool of talent possible from which to select our new team members.

Are there any common requests from customers that give you problems?

Particularly, high end installations clients are always interested in aesthetic appearance of buildings and do not want any of the security features to be visible. There is a significant amount that we can do to conceal peripherals, we work with 3D printing specialists to hide as much

of the units as possible, carefully designed placement and specialist matched painting of parts of the units that do not compromise the standards or function. Much to the annoyance of many high-end interior designers we cannot make it all invisible and makes for some interesting conversations! Positively though this drives innovation, tests our creative thinking and problem-solving skills, invariably we find the right compromise which meets the necessary security standards while dealing sympathetically with the aesthetics of the installations.

What is the security/fire industry’s biggest myth?

I think from a customer perspective is often, “It won’t happen to me.” Invariably exposing a level of naivety on the threat and risk present.

Engaging with new clients to get a real strategic understanding and assessment of the threats and risks they or their business face is a complex, methodical and time-consuming process.

Designing bespoke responses ensuring protective security measures and mitigations are proportionate, effective and responsive can be a really challenging argument to make, however educating without scaring clients is an immensely satisfying part of the role. Building trust is key to improving their situational awareness, safety and security and is always a positive thing to do.

Implementing a professional and multi layered security regime will never provide 100% guarantees that it won’t happen, but it will prevent, delay or deter all but the most determined attempt by any malicious individual intent on causing harm. Doing that in the public service and now in the private sector is not a bad reason to get up out and of bed each day!

What advice would you give to a younger version of yourself?

Academically work harder, schooling is ultimately more beneficial than playing rugby. At every opportunity, network!

Will England ever win the football World Cup again?

Wrong shaped ball for me to have an informed opinion on, now Rugby World Cup – yes of course we will!

If you won £25,000 what would you do with the money?

As a group we actively support the charities, Veterans for Wildlife and Medway Street Cops. We also support a local school to enable students to play sport in an international arena. I would heavily donate to all of these causes.

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New innovations for 2020

In July, Ajax held an online event to present its new technologies for 2020. Here is a breakdown of some of the announcements he virtual presentation watched in 96 countries and held in nine languages covered the devices and software that Ajax had been working on in the first half of 2020.

These included:

T

Two-factor authentication and session control

No matter how advanced the security system is it has an Achilles heel – a user account that can be accessed by others. Ajax decided to add modern digital security tools and from early May all Ajax users can utilise default sessions control and an option to activate two-factor authentication. With these, attackers will not be able to access the user’s account even knowing a login and a password. And if an account is accessed from a suspicious device, the users will immediately be notified about this and will be able to terminate a session.

power supplies, allowing users to power the devices from a battery.

Hub 2 Plus

The new central unit has a processor that is four times more powerful than in a normal hub and has eight times more memory. It supports more detectors than the previous models – up to 200, including those with photo-verification, and more cameras – up to 100 pieces. LTE support is available for the first time. In total, there are four independent communication channels: 2х SIM (4G/3G/2G), Ethernet, Wi-Fi. In this way, even an abnormal series of failures or malfunctions in the network equipment will not prevent the system from communicating with the outside world.

AJAX

The new central unit has a processor that is four times more powerful than in a normal hub and has eight times more memory

Ajax CEO Aleksandr Konotopskyi takes viewers through the virtual presentation

An alternative power supply

Owners can now protect movable property without power supply – yachts, delivery vehicles, mobile containers, camper vans. The new PSU 12V and PSU 6V replace standard hub

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AJAX

(continued from previous page)

SpaceControl – A command from the key fob can be sent by double or long pressing.

• Socket light indication setting: It will be possible to adjust/switch off the brightness of the plug lighting.

StreetSiren DoubleDeck

Ajax has introduced StreetSiren DoubleDeck, a wireless outdoor siren with a mount for a branded front panel. It can display the logo and the contacts of a security or an installation company that is responsible for the security of the facility.

OS Malevich 2.10

For a modern look, Ajax has introduced StreetSiren DoubleDeck, a wireless outdoor siren with a mount for a branded front panel

Hub data import

With the next update of the branded OS Malevich operating system, Ajax will have the Data Import function. If, earlier, the process of reconnecting all detectors from an old hub to a new one could take several hours, now, an installer should now be able to manage it in five minutes. Now, there is no need to reconfigure the central unit, dismantle and reconnect each device in the system, invite users, and define their rights. To import, users will only need access to the old hub and an internet connection.

OS Malevich 2.9

The release of OS Malevich 2.9 is scheduled for this August. The new version of the operating system will be available to the hubs of all models within a month. The OS update will also bring a number of additional features: • Temporary device shutdown will allow users to avoid false alerts if the devices are not working correctly • Pulse mode is a temporary power supply to a relay and the Socket smart plug. It will allow users to configure automation scenarios and home protection more comfortably.

• Custom type alarms for the Button: The panic button can be programmed for a specific notification type – intrusion, fire, medical assistance, panic button, gas alarm.

• Smartphone coordinates transfer: When the panic button is pressed, the coordinates of the smartphone will be transferred to the security company app.

• Protection against accidental pressing for 40

Looking ahead, in the Autumn, Ajax will present a new operating system OS Malevich 2.10, which will contain a number of software solutions. After this update, alarm confirmation with multiple detectors will become available, and an optional two-stage arming/disarming mode will be introduced.

MultiTransmitter

The new MultiTransmitter integration module allows the integration of third-party wired detectors into the Ajax system. It is now possible to connect 18 wired devices to it simultaneously and set up an alarm type for each of them.

There is no need to remove cables that have already been laid or to throw away the old detectors; cable devices will be connected to MultiTransmitter and will transmit alarms to the Ajax hub via the Jeweller radio network.

Then, the hub will send them to the user’s smartphone and the security company’s monitoring station. There is an option to use groups, 24/7 arming mode, and even involve third-party devices in scenarios. Now, the user will also be able to add Ajax security system detectors, which will work together with the wired ones.

911: monitoring station

For security companies and large corporate clients, Ajax presented a beta version of its own central monitoring station — 911. With it, any security company will be able to monitor alarms and there will be no need to worry about buying and configuring servers, organising network infrastructure, or dedicated IP. Just connecting a computer to the Internet and logging into the Ajax PRO account will be enough as all processing takes place in the Cloud.

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Get Recognised Get Registered

The Professional Register Raising Professional Standards in the Security & Fire Industry Recognising Competence and QualiďŹ cations for Individuals who Install & Maintain Security & Fire Systems.

Find out more or Register now at:

www.ctsp.org.uk

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INTRATONE

Digital developments This month PSI talks to Victor d’Allancé of Intratone about the access control market in the UK and trends in 2020 ast month we looked at how the property management sector is one area in particular that could reap significant security benefits by implementing more digital ways of working such as GSM solutions for access control. This month we continue the focus on this technology talking to Victor d’Allancé, UK Country Manager at Intratone, to find out about how the wireless systems are being received in the market.

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Victor d’Allancé, UK Country Manager at Intratone

The impact of smartphones on the access control market has been amazing. A homeowner can answer a call from their intercom anywhere in the world and choose whether or not to grant access

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How is the UK business doing?

Intratone is a subsidiary of Cogelec, a company that has been innovating and manufacturing intercoms and access control systems in France for 20 years. We are recognised market leaders in France and have built a strong reputation across Europe over the years. The UK has always been a part of our plans – we actually hired our first UKbased sales rep in 2011.

2019 was an exciting year for Intratone. When I joined the team in April 2019, we had a small team who were generating good business, but one key focus has been to lay the groundwork for long-term success here in the UK. This has included: 1. Honing our strategy – we’re market leaders across Europe, and we have a business strategy that’s proven and effective. Naturally, to make it work in the UK, we’ve had to adapt to the market.

Taking the time to really get to know the ins and outs of our partners and their businesses has helped us refine our strategy to the specifics of the UK market.

2. Finding our new UK HQ –finding a long-term

home for Intratone UK has been critical. It’s more than just an office, it’s a space that gives us the opportunity to grow our team, host our partners for meetings and trainings, and provide support for our customers.

3. Building out our team – making sure that we have the right people, in the right roles has been hugely important. We have a fantastic team of 20 people in the UK, with dedicated Area Sales Managers based in regional markets around England, Scotland, and Wales. Our London HQ is home to our Inside Sales, Finance, Marketing and Tech Support teams.

At the start of 2020, we hit the ground running.

While the past few months have presented many unexpected challenges for everyone, demand for our solutions has stayed strong and we’re still on track with our ambitious growth targets and vision for the UK. How has the pandemic affected the demand for access control?

COVID-19 has undoubtedly changed the market overnight. Lockdown and social distancing have shaken up old ways of working and pushed the market towards digitalisation. Traditional access control solutions just don’t offer the flexibility needed to respond to what is going on in the world today.

When the pandemic first started, our CEO told us to be prepared because the benefits of our technology would fit the demands raised by a situation like this, especially with the need for contactless access and to be able to work quickly and without disturbing the tenants.

Contact-free is a feature that is in large demand for access control. There is a lot of interest in our proximity readers and transmitters, which allow residents to gain access to entry points without touching any panels or touchpads.

Our online management portal allows housing associations and property managers to have complete oversight over their building access from anywhere. They can make updates in realtime – from changing resident details, to deactivating a lost key fob, to granting access to contractors – without having to leave their house or their office. While it’s a different way of working for some, this shift towards digitalisation allows housing professionals to take back control of their properties and their time.

Finally, we have seen a real increase in interest from the installer community. Our solutions help

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installers get back to work – they are able to satisfy their customers by installing quickly and without having to go into properties to fit systems. They are able to complete installations while complying with social distancing guidelines.

We are thrilled that our solutions can help keep the industry going and get installers back to work quickly and safely.

There are many ways to grant access, how can installer make the right decision?

Installers have a big responsibility – their advice can directly impact the security of a property and the safety of its residents. It’s important for installers to stay on top of innovations in the market and new technology, which is often much easier said than done, but it’s key to futureproofing their business and creating loyal customers.

In making access control decisions, the more you know about your customers, the better. What are their pain points? Why are they looking for a new system? Who are their residents? The better you understand who your customers are, the easier it is for an installer to identify the right system for the job.

Last, I’d encourage installers to challenge their customers – all too often, we see old, outdated systems being specified for projects, because “it’s what we had before”. By challenging customers to consider new technology, installers are in a unique position to really help transform the day to day lives of property professionals.

How has the rise in the use of smart phones affected access control?

The impact of smartphones on the access control market has been amazing. A homeowner can answer a call from their intercom anywhere in the world and choose whether or not to grant access.

When I first started in this industry, I told my friends and family about the technology and they said it sounded like such an obvious function – but the hard part is not the idea, it is making the system work and having a successful business.

The growth of mobile phone use has been stunning and for us it helps improve what we can do for customers. We know that before breaking in, most burglars ring the doorbell first to see if anyone is home, but thanks to the use of smart devices the homeowner can answer the door without being there so the burglar does not know that the house is actually empty, but he knows he's been seen and someone is aware that he is there. I would say that the popularity of smartphones and tablets has transformed the industry and, to be honest, I think we are only at the beginning of what these devices can be used for in the security sector.

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How secure is GSM – can it be hacked?

As you can imagine, this is a question we get asked quite often. Considering we have been working with this technology since before it truly became mainstream, our development team in France has been able to adapt and evolve our systems as the technology has improved, to keep our systems as secure as possible. We implement industry best practices for data security, including secured https connections, hosting our data in secure data centres, strict control and management of our data, among other measures – all in accordance with GDPR. What’s particularly advantageous about our systems is that our GPRS and 4G modules are not connected to a particular provider’s data network, so they are not accessible in that manner. While we can’t speak to the security of other applications of GSM technology, as a company, Intratone takes the privacy and security of our customers very seriously, therefore we are regularly reviewing and improving our systems.

I’d encourage installers to challenge their customers – all too often, we see old, outdated systems being specified for projects, because “it’s what we had before”

What does the future hold for the security industry?

I think that social distancing will continue to be the norm for some time meaning that contactless access control will remain at the forefront of people's minds and take place as the preferred solution. Similarly, I can see the continued push towards digitisation and the use of technology for applications that were previously inefficient.

Technology is meant to make our lives better and I think that is what we will continue to see this develop in the future as our social requirements change.

For more information visit intratone.uk.com or email: info@intratone.uk.com 43

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Attack of the clones?

A significant number of the cards and tokens used in both residential and commercial access control systems are vulnerable to cloning. Richard Tweedie, product delivery and quality assurance manager at PAC, examines the scale of the issue, outlines the various levels of security available and suggests what to look for in order to mitigate any risk. ontactless access control systems typically store data in cards and tokens, as well as increasingly in mobile phones, however, in some cases these can be cloned. What’s particularly concerning is that, depending on their level of security, it is possible to do this using tools that can be purchased online for as little as £10. As a result, manufacturers are increasingly incorporating advanced encryption into their devices so that they cannot be copied, while also producing access control systems with different levels of security to suit specific applications.

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Motivating factors

There are several reasons why cards and tokens are cloned, ranging from seemingly innocent to totally nefarious. For example, within the

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residential sector it is sometimes done to avoid paying official fees for replacement devices, to allow a friend or relative access, or to simply avoid any immediate hassle if a device is misplaced. Within corporate environments a copy might be used to gain unauthorised entry to property, duplicate access privileges, commit time and attendance fraud, carry out monetary transactions such as cashless catering or transport fares, or to access privileged systems or facilities.

It’s now easier and cheaper than ever before to compromise some access control systems. In the earliest days of cards and tokens, radio frequency identification (RFID) 125/153kHz unencrypted technology was the de-facto choice for most manufacturers, and many systems with this technology are still in use. Although it took

ACCESS CONTROL

There are several reasons why cards and tokens are cloned, ranging from seemingly innocent to totally nefarious

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ACCESS CONTROL

(continued from previous page)

A chain is only as strong as its weakest link, so when you are recommending an access control system, or when your customers are first looking to have one fitted, it is advisable to carry out a comprehensive risk assessment hackers a number of years to work out how to infiltrate RFID systems, a cursory search on YouTube throws-up numerous videos of individuals cloning cards and tokens with apparent ease. In some cases they can even be copied using radio or ‘skimming’ techniques to extract data.

For systems utilising this type of older technology, the only way to protect against this threat has been to adopt multimode authentication, such as a PIN and card readers that require an identification device in addition to a user specific PIN code. This solution is still valid with the right access control readers, providing best practices on keyholder management are deployed.

Risky business

A chain is only as strong as its weakest link, so when you are recommending an access control system, or when your customers are looking to first have one fitted, it is advisable to carry out a comprehensive risk assessment. As part of this process the end user should consider whether they want all credentials to be unique and/or if a system administrator should be allowed to 46

generate duplicate cards or tokens. They should also assess how easily a card or token could be copied without access to administrative software and if a higher level of security, such as encryption, would be more desirable. For systems already in-situ, one highly recommended course of action is to carry out a penetration review to identify whether credentials can be cloned or copied.

The internal threat should also be considered. For instance, the transactions on an audit report are no longer acceptable as proof of someone’s activities, as an individual can simply claim it was not them and that their card or token must have been copied. In addition, many corporate compliance rules can easily be broken by employees modifying their cards and tokens to perform actions such as secure document printing, and logging on to unauthorised computers and IT equipment.

Level best

Various types of cards and tokens are available but some offer greater protection against copying than others. There is no ‘one size fits all’ solution and the technology types can be broken down into low, medium and high grades.

Not surprisingly, low security devices have a higher risk of being cloned. These solutions can be generated on-site by an end user, which although practical, can allow duplicate

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SMOKE DETECTION

credentials to be cloned quite easily. With medium security devices cloning is possible with the right knowledge and tools. Within this category are manufacturer generated cards and tokens that have identification data written on to a chip with no encryption in place between the reader and the credential. Generally, duplicates will need to be sourced through a manufacturer, a locksmith or somebody with specialist chip programming capabilities.

High security solutions, however, use encryption to prevent cards and tokens being cloned. For example, Advanced Encryption Standard (AES) compliance is recognised as being ultra-secure. Devices that incorporate it can better protect data by ensuring that a reader validates the credential before processing the data and forwarding it to the rest of the system.

Furthermore, The National Institute of Standards and Technology (NIST) has published guidance to help improve the evaluation of the administration, enforcement, performance and support properties of mechanisms that are embedded in access control systems – and additional advice about the key security principles to be considered when procuring RFID smartcards and readers for access control system is on offer from Centre for the Protection of National Infrastructure (CPNI).

On the move

When it comes to high security, mobile credentials that allow a user to authenticate their smartphone and use it as a key to gain access can also be highly resistant to cloning, particularly when information is stored in the cloud. The reasons for this are quite straightforward – people generally have their

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smartphones with them at all times and rarely allow others to use them. These devices also feature two-factor authentication (2FA) incorporating biometrics and have functionality that allows them to be tracked.

In 2017, Gartner predicted that by the end of this year 20 per cent of organisations will use smartphones in place of traditional physical access cards and tokens. Recognising their growing popularity, leading access control providers have developed Bluetooth based systems with a range of identification modes including placing a smartphone in front of a reader, placing a hand close to a reader, simply passing in front of a reader, or tapping a smartphone screen twice. By downloading an app a virtual credential can be configured in a smartphone wallet, allowing the user to have multiple virtual ‘keys’ for different areas or sites. Some systems can also be configured to use proximity based NFC instead of Bluetooth, or a combination of the two.

One of the reasons that cloning has become widespread is that the chances of getting caught are close to zero. In even the most serious cases prosecutions are disconcertingly rare and by the time an alarm is raised the culprit has usually covered their tracks to evade detection

Staying vigilant

One of the reasons that cloning has become widespread is that the chances of getting caught are close to zero. In even the most serious cases prosecutions are disconcertingly rare and by the time an alarm is raised the culprit has usually covered their tracks to evade detection. In a world where 100 per cent protection can’t be achieved, it is imperative that an access control system is reviewed and tested on a regular basis to highlight any vulnerabilities – even the resilience of systems with the highest levels of protection may decrease over time as copying techniques improve.

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EDIT Business aug20_v9_000_PSI_mar15 23/07/2020 18:05 Page 1

BUSINESS

How to retain contracts In the latest in this series of articles on growing your service business, Jim Rathbone looks at the importance of retaining contracts and how to maximise retention and minimise attrition Let us consider four essential factors in achieving high contract retention: Recognise the critical importance of contract retention It is far more expensive to acquire new customers than it is to keep and develop existing customers.

Security installers should do everything they can to recognise the signs of an “at risk” customer and win back their loyalty. Even more now than ever, due to the impact of Covid 19 on the economy, customers are looking harder at their costs and how to reduce them. This can lead them to seek alternative quotes for service contracts at renewal time.

Retention of customers and service contracts is of paramount importance and this can fall between the cracks of a dual focus on technology and on winning sales to new customers

Jim Rathbone is the Managing Director of Rathbone Results which supports security installers to increase profits and grow recurring income jim@rathboneresults.com

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Deliver a positive experience throughout the customer journey Much business advice is focused on sales and marketing and on attracting new customers. Yet retention of customers and service contracts is of paramount importance – and this can fall between the cracks of a dual focus on technology and on winning sales to new customers.

I like the “ICARE “model described in Ken Blanchard’s book “Legendary Service”: • “I” stands for ideal service. Begin by asking yourself how you can ideally meet your customers’ needs.

• “C” stands for customer service culture.

Develop an environment which focuses on delivering what your customer needs.

• “A” stands for attentiveness. Be attentive to what your customers are saying and what they want.

• “R” stands for responsiveness. Show your customers how much you care by the speed and effectiveness of your response.

• “E” stands for empowerment. Empower your employees to deliver great customer service Measure and analyse contract attrition rate levels Measure contract attrition levels so that you know your contract attrition rate. Annual structural attrition, in normal business cycles, runs at around 5% i.e. lost contracts due to customers moving, business liquidations, etc. If attrition is greater than 5%, this indicates that contracts are being lost because the customer has chosen to engage a competitor due to perceived poor service or because they do not believe they are getting value for money.

Track the reason why the cancellation has occurred e.g. poor service, price (value for

money), liquidation, move of home or business etc. When it is not about relocation or liquidation, take action to address the customer’s concern.

Develop and deploy multiple retention strategies: a. Have regular service level agreement reviews with key customers and make customer care calls. Segment your customers to identify those that represent 80% of your total contract value. Have regular face to face SLA meetings with your highest value customers. Make a planned call to customers whose annual contract is more than £1000 three months before the contact expires. Confirm during this call that the customer is satisfied with the service you provide and that there are no service delivery issues. If there are issues, resolve them speedily. Confirm their intention to renew the contract in advance of the renewal notice being sent. If they are satisfied, use the call to cross-sell other services on disciplines you are not currently servicing. b. Review your written renewal communications. This can often just be an invoice with the price for the coming year. Why not also include a reminder of the benefits of the service contract you offer and a reference to the full range of product disciplines you can service? c. Respond effectively to a cancellation request. When customers request to cancel their contracts, ask them for their reasons and offer them an alternative that counteracts their perceptions. Make sure your staff is well trained in offering alternatives and have access to all relevant customer data. d. Market to new occupiers. Develop a clear sales process for communicating with the new occupiers of a private residence or commercial building. This may involve direct mail followed up by telephone. e. Develop win-back strategies. Contact your lost customers and make them an offer to win them back. This can be done by email, or by letter, ideally followed up by telephone. The customer may have initially left you to take up a lower priced offer from a competitor - but their service experience with the new supplier might be negative and they may be having buyer’s remorse.

Retention of customers and service contracts are vital for the business success and profitability of the security installer. Given its importance, it makes sense to deliver a positive experience throughout the customer journey, measure and analyse the attrition rate and develop and deploy multiple retention strategies.

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DIR PSI aug20_v9_000_RiskUK_jan14 22/07/2020 16:35 Page 1

ACCESS CONTROL

ACCESS CONTROL

KERI SYSTEMS UK LTD

Tel: +44 (0) 1763 273 243 Email: sales@kerisystems.co.uk www.kerisystems.co.uk ACCESS CONTROL MANUFACTURER

HVM

FRONTIER PITTS LTD

+44 (0) 1293 422800 marketing@frontierpitts.com

www.frontierpitts.com

NORTECH CONTROL SYSTEMS LTD. Nortech House, William Brown Close Llantarnam Park, Cwmbran NP44 3AB

Tel: 01633 485533 Email: sales@nortechcontrol.com www.nortechcontrol.com ACCESS CONTROL – SPEED GATES, BI-FOLD GATES

HTC PARKING AND SECURITY LIMITED St. James’ Bus. Centre, Wilderspool Causeway, Warrington Cheshire WA4 6PS

Tel 01925 552740 M: 07969 650 394 info@htcparkingandsecurity.co.uk www.htcparkingandsecurity.co.uk ACCESS CONTROL

INTEGRATED DESIGN LIMITED

Integrated Design Limited, Feltham Point, Air Park Way, Feltham, Middlesex. TW13 7EQ Tel: +44 (0) 208 890 5550

sales@idl.co.uk www.fastlane-turnstiles.com

CCTV

CCTV POLES, COLUMNS, TOWERS AND MOUNTING PRODUCTS

ALTRON COMMUNICATIONS EQUIPMENT LTD Tower House, Parc Hendre, Capel Hendre, Carms. SA18 3SJ

Tel: +44 (0) 1269 831431 cctvsales@altron.co.uk www.altron.co.uk

DIR PSI aug20_v9_000_RiskUK_jan14 22/07/2020 16:35 Page 2

CCTV SPECIALISTS

PLETTAC SECURITY LTD

Unit 39 Sir Frank Whittle Business Centre, Great Central Way, Rugby, Warwickshire CV21 3XH

Tel: 01788 567811 Fax: 01788 544 549 Email: jackie@plettac.co.uk www.plettac.co.uk

CONTROL ROOM & MONITORING

CCTV MONITORING

AWARD-WINNING, LEADING GLOBAL WHOLESALE DISTRIBUTOR OF SECURITY AND LOW VOLTAGE PRODUCTS.

ADI GLOBAL DISTRIBUTION

Distributor of electronic security systems and solutions for over 250 leading manufacturers, the company also offers an internal technical support team, dedicated field support engineers along with a suite of training courses and services. ADI also offers a variety of fast, reliable delivery options, including specified time delivery, next day or collection from any one of 28 branches nationwide. Plus, with an ADI online account, installers can order up to 7pm for next day delivery.

Tel: 0161 767 2990 Fax: 0161 767 2999 sales.uk@adiglobal.com www.adiglobal.com/uk

LEADING DISTRIBUTOR OF CONVERGED IP SOLUTIONS, INCLUDING CCTV AND ACCESS CONTROL

MAYFLEX GUK

Independent security provider offering CCTV monitoring, CCTV Data Protection Assessments, Key Holding, Alarm Response. Competitive trade rates for Installers. ISO 9001, 27001 Accredited.Innova House, Innova Park, Enfield, EN3 7XH

www.guk.co.uk monitoring@guk.co.uk 01992655659

DISTRIBUTORS

Our product range not only covers IP security products but also incorporates the cabling infrastructure and the Ethernet switching products necessary for a comprehensive security installation. We have a knowledgeable team of sales and technical experts that provide advice and support with system design and product choice. You can also order online up to 8pm for next day FREE delivery.

Excel House, Junction 6 Industrial Park, Electric Avenue, Birmingham, B6 7JJ

Tel: 0800 75 75 65 www.mayflex.com

THE UK’S MOST SUCCESSFUL DISTRIBUTOR OF IP, CCTV, ACCESS CONTROL AND INTRUDER DETECTION SOLUTIONS

NORBAIN SD LTD

210 Wharfedale Road, IQ Winnersh, Wokingham, Berkshire, RG41 5TP

Tel: 0118 912 5000 Fax: 0118 912 5001 www.norbain.com Email: info@norbain.com

ONLINE SECURITY PRODUCTS

Security distributors direct to installers, property maintenance & facilities management companies

Phone 0800 880 6123/0113 850 6123 sales@onlinesecurityproducts.co.uk www.onlinesecurityproducts.co.uk

INDUSTRY ORGANISATIONS

TRADE ASSOCIATION FOR THE PRIVATE SECURITY INDUSTRY

BRITISH SECURITY INDUSTRY ASSOCIATION Tel: 0845 389 3889 Email: info@bsia.co.uk Website: www.bsia.co.uk Twitter: @thebsia

DIR PSI aug20_v9_000_RiskUK_jan14 22/07/2020 16:35 Page 3

INTEGRATED SECURITY SOLUTIONS

SECURE CONNECTIVITY PROVIDERS

SECURITY PRODUCTS AND INTEGRATED SOLUTIONS

HONEYWELL COMMERCIAL SECURITY Tel: +44 (0) 844 8000 235 E-mail: securitysales@honeywell.com INTEGRATED SECURITY SOLUTIONS

INNER RANGE LTD

Units 10 - 11, Theale Lakes Business Park, Moulden Way, Sulhampstead, Reading, Berkshire RG74GB, United Kingdom

Tel: +44(0) 845 470 5000 Fax: +44(0) 845 470 5001 ireurope@innerrange.co.uk www.innerrange.com

POWER

CSL GROUP

T: +44 (0)1895 474474 sales@csl-group.com @CSLGroupLtd www.csl-group.com LIFE SAFETY EQUIPMENT

C-TEC

Challenge Way, Martland Park, Wigan WN5 OLD United Kingdom

Tel: +44 (0) 1942 322744 Fax: +44 (0) 1942 829867 Website: www.c-tec.com

SOFTWARE SOLUTIONS

SOFTWARE SOLUTIONS

UPS - UNINTERRUPTIBLE POWER SUPPLIES

WEBEYE LTD

Open VSaaS platform to deliver, process and manage alarms. Be better informed with intelligent alarm information delivered quickly to all stakeholders.

6a Hazel Court, Blidworth, Nottingham NG21 0RY

ADEPT POWER SOLUTIONS LTD

Adept House, 65 South Way, Walworth Business Park, Andover, Hants SP10 5AF

Tel: 01264 351415 Fax: 01264 351217 www.adeptpower.co.uk sales@adeptpower.co.uk

SECURITY

INTRUSION DETECTION AND PERIMETER PROTECTION

OPTEX (EUROPE) LTD

Redwall® infrared and laser detectors for CCTV applications and Fiber SenSys® fibre optic perimeter security solutions are owned by Optex.

Platinum House, Unit 32B Clivemont Road, Cordwallis Industrial Estate, Maidenhead, Berkshire, SL6 7BZ

Tel: +44 (0) 1628 631000 Fax: +44 (0) 1628 636311 Email: sales@optex-europe.com www.optex-europe.com

Tel: 0115 7149990 Email: sales@webeyecms.com www.webeyecms.com

TO ADVERTISE IN THE PSi DIRECTORY contact Tracey Cole on

0208 295 8306 tracey.cole@proactivpubs.co.uk

EDIT Social aug20_v9_000_PSI_may15 24/07/2020 10:47 Page 2

SOCIAL MEDIA

SECURITY ON SOCIAL MEDIA A look at what’s been happening on PSI’s Instagram feed this month (apart from all the sport...)

psimagazine

www.psimagazine.co.uk

11

TOUCH-FREE,

ACCESS IS EASIER THAN EVER MinMoe FACE RECOGNITION TERMINALS • Access control and time attendance tracking • Optional version with thermographic camera built-in delivering efficient skin temperature measurement

• Accuracy rate over 99% and recognition speed under 0.2 seconds • Fast recognition in low-light environments - Search Hikvision