Steve Riley explains how manufacturers should take a proactive approach to support
The PSi Panel of experts give us their top tips for boosting sales
Outlining best practices for specifying wireless intruder alarm systems
Unwanted alarms can significantly influence the dependability and efficiency of security systems
Skills for Security recently held an event that brought together 160 leaders and influencers from across the security sector
This month we chat to Alistair Enser of Reliance High-Tech
A selection of some of the many products tested by PSi
R t t emo e managemen
IN AT NUMBER TEN…
Depending on when you read this edition, you will either be just about to vote or will have voted in the UK General Election and we could have a new PM too. What will this mean for business?
I don’t really get excited about politics, especially when we’re in the same month that the Euro Football Championships is taking place. But the news channels are all over the election polls and predictions of what one expert thinks might happen compared to another - all with their own agendas and political leanings conveniently sidelined. A bit like asking a former Man Utd player about the merits of Trent Alexander-Arnold playing in midfield – we kind of know what’s going to be said beforehand and who they think could do a better job.
The security industry works very closely with the government. BSIA and Skills for Security, to name just two organisations, are about as close to Westminster as you can get, working hand in hand with MPs on worthy initiatives. It’s fantastic that these two bodies can keep our sector in the forefront of minister’s minds, and amongst other things, help develop UK business trade, raise standards and train up the next generation of installers.
So what will happen if, as all of the pollsters predict, you’re reading this with a Labour government in place? It’s tricky to make a guess because politicians do like to be vague in manifestos and in Labour’s case they didn’t reveal much anyway as they sailed through the pre-election with a lead they had by default not action.
If they are true to their word in terms of new policies, there will need to be extra funding found from somewhere to pay for the propositions made before any votes were cast. Just watch how they go about doing this. For example, while the parties say income taxes will not rise, no doubt they initially won’t but the threshold for paying a higher rate of tax will widen to take in more people – that’s how politics works. “We didn’t raise taxes” they’ll say, yet you find yourself paying more…
As many installation companies are SMBs you will be hoping that taxes, rents, business rates, utility costs etc will not be in the spotlight for fundraising. It’s the things they don’t mention in manifestos that you need to worry about. Also, if you regularly have engineers going into cities, an expansion of ULEZ schemes to new areas of the UK to raise more dough will not be welcome along with any higher fuel duties and pay-per-mile initiatives.
A new government honeymoon period may even be a positive in the short term until they start losing the wider public support. This is why Keir Starmer as PM is a bit like playing Trent in midfield; once the selection has been made, wait and see what occurs - you can always make a timely substitution if required.
Andy
Clutton EDITOR
Remote management
Third party panel integration
Dual radio version
ADI ADDED VALUE
INDUSTRY NEWS
SSAIB staff complete fire risk assessment course
SSAIB RECENTLY sent two members of its office team on the C.S. Todd & Associates Fire Risk Assessment course. The course is tailored for individuals with foundational knowledge
of fire safety principles and practices, equipping them to perform or audit fire risk assessments effectively.
Participants engage in a hands-on workshop exercise and are assessed through a
written examination on the final day.
Throughout the course, Fire Schemes Administrator, Lauren Dunlavy and Office Manager, Sheridan Doyle developed an understanding
Reliance High-Tech invests in new HQ
RELIANCE HIGH-TECH has announced a £2m investment in new corporate headquarters in Bracknell, Berkshire. The move allows the business to expand in the UK’s electronic security sector.
The offices on Bracknell’s Easthampstead Road offer more space to meet with customers who visit from across the UK and provide a base for Reliance HighTech’s support staff, sales, marketing, administrative
and financial functions.
As the firm operates nationwide, it also has offices in Manchester, Pontefract and Glasgow.
“The opening of our new headquarters represents the next step in the evolution of the company”, explained Alistair Enser, chief executive officer at Reliance High-Tech.
“The move not only allows us to develop the business further but demonstrates our ongoing commitment to our customers and employees.
We will be holding a grand opening in the near future, and we look forward to
in multiple areas such as means of escape and fire protection measures, fire safety legislation, and the principles and scope of fire risk assessments.
On completion of the course, Lauren and Sheridan were both extremely proud of their achievements and were grateful for the knowledge they picked up. SSAIB then funded their applications to join the Institute of Fire Safety Managers (IFSM) which gives professional status to both and continues the joint initiative between SSAIB and IFSM allowing workforces to upskill.
SSAIB Board Member, Peter Houlis presented Lauren and Sheridan with their certificates, alongside IFSM Chairman, David White who said: “I’ve no doubt this training, along with the benefits of IFSM membership and CPD will enhance Lauren and Sheridan, SSAIB, and their customers”.
inviting guests to see the new facilities as soon as everything is in place!”
Easy web management
Configuration
Flexible authentication
Professional access applications
Support Wiegand, OSDP V2.X, advanced access strategies
Integrate
www.hikvision.com/uk
ADI ADDED VALUE
FSM Awards 2024 winners are revealed
THE WINNERS of the third edition of the Fire & Security Matters Awards were announced by organiser Western Business Media. The ceremony took place in June at the Coventry Building Society Arena.
Organised in conjunction with Western Business Media’s B2B magazines Security Matters and Fire Safety Matters, this year’s Fire & Security Matters Awards received over 320 entries and achieved a record crowd of over 800 guests. The evening was hosted by celebrated comedian Jason Manford.
The Headline Sponsor for the event was the BAFE Fire Safety Register, which is celebrating 40 years of operation in 2024.
Fire & Security Matters Awards sponsors in 2024 also included Aico, Apollo Fire Detectors, C-TEC, EMS, FFE, Hikvision, Hyfire, Kentec, Millwood Servicing, Miller Knight, Klaxon, Safelincs, Texecom, Tio Fire Safety, The Fire Safety Event, The Security Event and Siderise. Industry supports included ASIS UK, the Fire Industry Association, the Independent Fire Engineering and Distributors Association, the International Foundation for Protection Officers, the Institute of
Fire Safety Managers, the Institute of Strategic Risk Management, the National Security Inspectorate, the Security Systems and Alarms Inspection Board and The Security Institute.
Here are the details of this year’s award winners:
Fire Safety Installation Company of the Year (Sponsored by Apollo Fire Detectors)
Winner: M&G Fire Protection
Fire Safety Project of the Year (Sponsored by the Institute of Fire Safety Managers)
Winner: Fire Protection Association
Fire Safety Campaign of the Year (Sponsored by Aico)
Winner: Zzeus Training
Fire Industry Woman of the Year (Sponsored by FFE)
Winner: Hayley Burgess (Institution of Fire Engineers)
Fire Safety Team of the Year (Sponsored by EMS)
Winner: Institute of Fire Safety Managers
Fire Safety Manager of the Year (Sponsored by Tio Fire Safety)
Winner: Stephen Patten (Securitas)
Fire Safety Innovation of the Year (Sponsored by Safelincs)
Winner: Detectortesters (Testifire XTR2)
Fire Safety Manufacturer of the Year (Sponsored by Fire Safety Matters)
Winner: Advanced
Security Installation Company of the Year (Sponsored by Hikvision)
Winner: Marlowe Fire & Security
Security Project of the Year (Sponsored by the Security Systems and Alarms Inspection Board)
Winner: Mitie Fire & Security Systems
Security Guarding Company of the Year (Sponsored by the National Security Inspectorate)
Winner: Mitie Security
Security Campaign of the Year (Sponsored by Security Matters)
Winner: Galliford Try Asset Intelligence
Security Industry Woman of the Year (Sponsored by The Security Event)
Winner: Kim Brechin (SecuriGroup)
Security Team of the Year (Sponsored by Texecom)
Winner: UMBRA International
Security/Risk Manager of the Year (Sponsored by Ignite CPD)
Winner: Leigh Harper (Cundall)
Security Innovation of the Year (Sponsored by Security Matters Live)
Winner: ASSA ABLOY (ABLOY Cumulus)
Security Manufacturer of the Year (Sponsored by PSi magazine)
Winner: Gallagher Security
ESG Company of the Year (Turnover under £10 million) (Sponsored by Millwood Servicing)
Winner: HAIX
ESG Company of the Year (Turnover over £10 million) (Sponsored by Millwood Servicing)
Winner: Advanced Distributor of the Year (Sponsored by C-TEC)
Winner: Illumino Ignis
Lifetime Achievement Award (Sponsored by Siderise)
Winner: Mike Bluestone MA CSyP FSyI (Executive Director, Corps Consult)
For more information about the Awards, including all the commended companies, visit here:
Distributor of Choice for Security, Fire and AV
CPD training for wireless access control
ABLOY UK has announced the launch of a new RIBA approved CPD training programme focussed on wireless access control. This initiative aims to provide a comprehensive knowledge and insights into advancements in security technology.
The CPD training programme addresses the increasing demand for wireless access control solutions. Drawing insights from industry research, including the annual Wireless Access Control Report, the course explores the benefits and applications of wireless technology in modern security infrastructure.
Some key learning outcomes that attendees can take from this course include an overview of wireless locking basic principles and architecture, and how having an integrated online system offers a multitude of benefits.
The training also examines the integration of wireless technology into existing access solutions and organisational systems, illustrating compatibility with current infrastructure and creating safer and more efficient environments.
Jason Boyce, Commercial Project Manager at Abloy UK, said: “When wireless locking first came to the market as an alternative, there was a nervousness that suggesting wireless as a credible replacement would upset the industry. Experience has taught us that wireless is not only a credible alternative but, in many cases, a better solution.”
“This course is not just about learning new skills; it’s about adapting to evolving trends, refining existing expertise, and ultimately, ensuring that professionals are equipped to tackle the challenges of wireless access control specification with confidence.”
APPOINTMENTS
RAFF MIAH
TEXECOM HAS announced a key addition to its UK sales team with the appointment of a new digital sales lead. With over 25 years’ technology sales experience Raff Miah has joined Texecom in the newly formed role which will see him lead the digital sales function to increase support for key installers, integrators, and end-users. Prior to joining Texecom, Raff held roles in the telecommunications sector which included over ten years in fire and security signalling sales managing various alarm signalling project sizes from enterprise to SMB.
YAROSLAV SAPOZHAK
AJAX SYSTEMS has appointed Yaroslav Sapozhak as key account director for the European market.
With over a decade of experience in direct sales and leadership roles across EMEA and APAC regions, Yaroslav brings extensive expertise to Ajax Systems.
Throughout his career, Yaroslav has demonstrated an ability to introduce workflow automation solutions, drive sales growth, and lead successful sales teams. His strategic insights and industry knowledge make him a valuable addition to Ajax Systems. Yaroslav commented: “I’m privileged to join Ajax Systems - I look forward to leveraging my experience to contribute to the company’s growth plans and further strengthen its position in the European market.”
MIKE ESTALL
KENTEC ELECTRONICS has appointed Mike Estall as senior specification development manager. He brings extensive experience in building solutions, fire systems, and integration with other building platforms to Kentec and will be sharing his knowledge through a series of CPD courses for Kentec customers and partners.
JOSH SLACK
PROMAT HAS appointed a new commercial director. Joshua Slack has taken on the role having served as the company’s national specification manager for the previous three years.
In his new role, Josh will sit across the Promat specification and commercial sales teams and take responsibility for the sales growth of the business in the UK.
Having worked within the company for nearly eight years, Josh brings a wealth of experience in the specification and application of passive fire protection products. He holds the IFE Level 3 Certificate in Passive Fire Protection and brings a wide understanding of construction.
JAMIE KEYTE
GUNNEBO ENTRANCE Control has promoted Jamie Keyte to the position of country manager for the UK & Ireland, to oversee all business growth, sales and operations. Jamie’s journey with Gunnebo began as an apprentice at 16, and his dedication, hard work, and exceptional leadership skills earned him this significant role.
“I am incredibly honoured and excited to take on this new role as country manager for the UK & Ireland,” said Jamie Keyte. “Gunnebo Entrance Control has been my professional home throughout my career, and I am deeply committed to our mission of providing innovative and secure entrance control solutions. I look forward to leading our talented team.”
Prior to Kentec, Mike worked as the director of fire engineering at the TenBroeke Engineering Company, and specification development director at BBC Fire — Marlow Fire & Security. His experience includes designing fire alarm and safety systems for a range of environments and technical needs, developing detailed site surveys, writing specifications in line with UK standards
and compliance, and conducting fire risk assessments. He is a member of the IFE (Institute of Fire Engineers) and the IFSM (The Institute of Fire Safety Managers).
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PRODUCT TEST
WHAT’S IN THE BOX?
• Control panel
• QR Code access sheets
• Termination resistors
• Keypad
• Install guide
• Termination resistors
• Links & fixing
The i-on G2SM panel and its associated keypad form part of a grade 2 expandable alarm system with the main panel accepting up to 10 zones with expansion capability of up to 50. It includes secure cloud connectivity with app monitoring for customer use and engineering support. Optional expanders have 10 zones rather than the usual 8 and a 30-zone radio expander can be used. The wired connection bus allows for up to 20 devices such as keypads and expanders. Up to 50 users can be allocated.
GETTING STARTED
The steel-cased panel which has dimension of 245 x 239 x 90 mm and a weight of around 2.2 kg without battery, has two captive crosshead screws holding its cover in place. Three fixing points are available for wall-mounting with the top one being open for hooking in place during fixing. A three core mains feed is required to connect into the fuse block at the top of the unit next to the mains transformer. Rear panel access holes allow suitable entry points for all cabling.
The keypad includes a single screw and wall fixing for the tamper breakoff point.
that the battery capacity supports the system for 12 hours including two 15-minute alarm periods, to meet Grade 2 requirements.
All screw connections are of sensible size accepting standard 3mm terminal drivers. Alarm inputs are at the edge of the pcb and central to the panel so readily accessible for installation. The panel is supplied with a set of 10 x 2.2k and 10 x 4.7 k resistors for alarm and tamper monitoring. These are the default
values, but other options including values of 1.0k/1.0k, 2.2k/2.2k or 4.7k/4.7k are possible. The system allows for up to 10 two-wire alarm fully supervised loop inputs but if 4-wire is used the total inputs are halved.
The panel has space for a 12-volt 7Ah battery which may add up to 2.5kg to the total weight. Guidance is given to ensure value value are p to 10 i input
KEYPAD MENU OPTIONS
KEYP
At firs as “Ea LCD 9.5 / 10
“Press that the supports
At first power-up a startup message such as “Eaton v5.23” appears in the keypad’s LCD display, then after a short delay “Press addr button(s) on wired keypads” appears to show the system has entered configuration mode. You then need to set an address for the keypad by pressing the A and Tick keys together for about three seconds and an address will be allocated, such as “b1-d51” indicating device 51 on bus 1.
There then follow the options for Language, Country Defaults, Partition or Part set mode, System Grade, Wiring Type, Confirmation Mode (if UK selected), Installer code, Remote Password, and User 1 code.
A telephone style numeric keypad allows for alphanumeric characters to be entered, with the # key toggling between upper and lower case.
BROWSER MENU OPTIONS
The panel has DHCP enabled by default so it should be relatively straightforward to access the panel when connected to a suitable network, however the panel’s webserver is not enabled by default so this setting must be changed using the installer menu on the keypad.
Once accessed using the Installer PIN and remote password, the menu is clearly laid out with the option tree to the left with the following categories, and their results shown in the main window space: About Panel – information on the panel name and basic details with quick access to D&T and Logs.
Program Zones – shows all the zones and their status.
Shunt Groups – Five shunt groups status. Outputs – Panel Wired, Plug-by and Keypad with status.
Custom Outputs – Status display. Cameras – Up to 5 camera details.
Part Set – Setting details and exit / entry timings.
System Options – User, Installer, Confirmation, Hardware, Radio, Masking, Date & Time, Updates, and Social Care options.
Calendar Set – Events, Exceptions, and Force Set.
Contacts – Up to 12 recipient details.
ARC Reporting – Disabled / Single / Alternate settings for alarm receiving centres.
Line Fail Response – Method and Timing. IP Network – Ethernet and Cloud settings, and Browser timeout.
View Log – Log display and filtering. Signal Strength – Remote, Hold-up and Pendant alarm devices if used.
Virtual Keypad – on-screen functional representation of the site keypad.
An additional Hardware View is provided at the top of the menu tree, this gives simplified access to Panel details including Zones with resistance values, Control of Outputs, and Ethernet details. Keypad settings and any additional devices are also shown here.
The browser does not show any associated help files, but detailed manuals can be downloaded from the Eaton website.
HARDWARE
The Panel has a well laid out pcb with power in from the transformer secondary at the top left, with the 4-way bus connection and the battery connector just below. After an engineer keypad port and the RJ45 network connector, is a 5-way with O/P 1 (Open Collector) on the first terminal and 0v and 12v outputs on the others. The alarm inputs then follow down the rest
A VERSATILE GRADE 2 WIRED ALARM SYSTEM WITH IMPRESSIVE REMOTE CONNECTION AND MANAGEMENT
of the left-hand side with the alarms grouped in pairs with a common return for each pair, these are arranged as a 6-way for the first 4 inputs, then a 9 way for the remaining 6.
At the centre right of the pcb is a nine-way connector for Loudspeaker, Auxiliary Tamper, and Siren / Strobe devices. Beneath these is an SD card slot. This can be used to store compatible network camera images or for off-line firmware updates.
The board also contains additional connectors for a plug-on module, a plug-by communicator and engineering use. These support dual path communication modules.
The main bus is a simple 4-wire link using 2 wires for 0 and 12v and 2 for RS485 A & B connections.
Three status LEDs show the power supply is operating, the network has activity, and a heartbeat flash every two seconds to indicate normal operation.
PERFORMANCE
The keypad has full travel physical buttons with a clear layout with four-
arrow cursor buttons for navigating through the menu options. These buttons show permanently green when in quiescent mode with no alarm conditions and any button will activate the keypad illumination and display backlight for use with a default timeout of 10 seconds if not set to “On”.
Installers can sign up to the Eaton SecureConnect service using the supplied QR code and similar links are provided for the Android and iOS user apps. The SecureConnect portal can provide scheduled automated System checks to meet the requirements of BS9263:2016 with reports sent to your inbox and / or the customer. Exception reports are classified for filtering those requiring engineer attention.
Connecting up to five compatible IP cameras allows the customer or ARC to verify alarm conditions.
CONCLUSION
A versatile grade 2 wired alarm system with impressive remote connection and management
SECURITY ON SOCIAL MEDIA
A look at what’s been happening on PSI’s Instagram feed this month (apart from all the sport...)
@psimagazine
SERAGE, a British brand that provides high-quality AI CCTV solutions with embedded advanced AI functions such as Face Recognition, ANPR, thermal and smart illumination to name a few. Enjoy exceptional service with our dedicated technical support, project design department, and hands-on workshops at the Serage Academy.
EDITOR’S CHOICE
The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Here are a few recent launches that caught our eye.
Eye level camera for identification
HANWHA VISION has launched the TNVC8011RW, a 5MP AI IR wall mount camera ideal for entrances and exits, retail outlets, drive-throughs, self-checkout areas, and other areas where a clear view of faces is essential for identification purposes. Unlike cameras mounted high on walls which typically provide a top-down view, the TNVC8011RW is designed to be installed at eye level, so clear views of faces
Triple sensor for accurate detection
THE SOTERIA Tri-Sensor detector (dual optical/heat/ CO) from Apollo uses dual optical sensing technology to detect smoke particles and discriminate against false alarm stimuli. It has a centrally located heat thermistor, along
with a CO sensor enabling three methods of detection. The detector is designed to be connected to a two-wire loop circuit carrying both data and power. A short circuit isolator is integrated into the unit. The Soteria Tri-Sensor mounts two LED indicators which illuminate red when in alarm, yellow to indicate a fault and green to indicate protocol activity. apollo-fire.co.uk
are possible, even when individuals are wearing hats or using umbrellas.
A panoramic lens provides a nearly 180-degree field of view, with an adjustable tilt lens of 25 degrees, resulting in no blind spots. Meanwhile a 5MP resolution captures all the detail required for identification. IR functionality operates at distances of up to 15 metres. hanwhavision.eu
New panel mount Mifare proximity reader
VIDEX SECURITY launched XPROX-MO, a panel mount Mifare proximity reader designed for use with the Videx WS4 web server access control system and compatible with third-party access control systems supporting the Open Supervised Device Protocol (OSDP).
The reader supports a range of Mifare cards and
tags, including Classic, Plus, Desfire and Ultralight. It is also compatible with applications utilising Desfire cards where data encryption is achieved using 128-bit AES on both the reader and cards/ tags. The reader’s design aligns with the UK industry standard, fitting a 40mm x 40mm cutout. videxuk.com
Converter module provides additional power
DYCON POWER Solutions has launched a converter module that provides an additional 12VDC 3A power output from its existing range of 24VDC power supplies.
Installers of 24VDC equipment and systems often find that they also need a 12VDC power feed for other peripherals in the
battery. Dycon’s D25D60K2412 module does away with the need to have separate 12VDC and 24VDC PSUs to drive such systems.
The D25D60K2412 also removes the need to have a separate battery to back-up the 12VDC device as it uses the already-connected 2 x 12VDC batteries supporting the
BFT AUTOMATION has announced the launch of the next generation of the Phobos and Kustos motors, as well as the new Phobos Veloce, a 24v motor for residential use. The updated electromechanical operators are currently available in single and twin swing gate kits and offer
The new Phobos and Kustos models have been redesigned and come with improved features including magnetic limit switches located on top of the motor to enable easier and faster installation, patented vibration feedback for adjustment of limit switches, quieter motors that are retrofit for older systems and all new models are now 30% faster than the older versions. bftautomationuk.com
Safety radio always stays connected
has announced DIMETRA™ Connect and THE MXP660 TETRA radio that allow front-line responders to automatically switch between land mobile radio (LMR) and broadband networks. Together, they help teams stay connected to their communications lifeline, supporting critical
collaboration, productivity and safety.
The design of DIMETRA Connect protects front-line responders’ focus by automatically switching between Terrestrial Trunked Radio (TETRA) and broadband networks without manual intervention, maintaining users’ preferred features
and talk groups. The new MXP660 has all the hallmarks of a Motorola Solutions TETRA radio, with additional capabilities, including built-in LTE, AItrained background noise suppression for clear audio and an extended operational range.
motorolasolutions.com
Access controller kits now available
COMELIT-PAC has launched the PAC 511 DCi Access
Controller Kits, designed to equip distribution partners and installers with all the tools necessary to enable quick and easy installation, regardless of the size or type of the premises. The kit features all the essential components, including one PAC 511 DCi unit housed in a sturdy metal enclosure,
complete with a 3A PSU power supply unit. It also features a GS3 Mullion HF reader, delivering security features for enhanced access control. With the inclusion of an Admin MT reader, administrators can securely add credentials to Access Central. The kit comes completed with ten PAC OPS fobs, providing convenient and secure access for authorised personnel. pacgdx.com
BT REDCARE SERVICES TO CONTINUE
Through a new collaboration agreement, existing customers of BT Redcare will have access to continued service and migration delivered by AddSecure who will continue the Next Generation fire and security alarm signalling services in the UK
Following BT Redcare’s plans to cease operations from August 2025, AddSecure will step in as a partner to take on the responsibility of managing customer relationships with alarm receiving centres currently using BT Redcare’s Next Generation portfolio of alarm signalling devices.
Wim Harthoorn, Director of Sales for Smart Alarms at AddSecure, said: “Our team is committed to ensuring a seamless transition while upholding the same level of excellence that BT Redcare customers have come to expect. This means that existing services will continue without interruption, requiring no action from
customers. Installed BT Redcare alarm signalling units will continue to function as usual.”
Simon Warner, Director of UK Portfolio Businesses, BT, said: “We are pleased to have secured this agreement with AddSecure, so UK alarm installers can
Wim Harthoorn, AddSecure Redcare UK
continue to benefit from next-generation technology, alarm equipment and services even after BT Redcare closes in August 2025. We are now focused on supporting our existing customers to ensure a smooth transition.”
To find out more about how the deal came about and what it means for installers, we spoke to Wim Harthoorn, Director AddSecure Redcare UK:
FOR THOSE WHO DON’T KNOW ADDSECURE, WHO ARE YOU AND IN WHICH SECTORS DO YOU OPERATE?
AddSecure is a European provider of secure IoT connectivity and end-to-end solutions that help customers to optimize operations, drive business value, and safeguard critical functions.
With a legacy dating back to the early 1970s in alarm signalling solutions, we have evolved beyond securing communications for alarms alone. Through continuous innovation and strategic acquisitions
THERE ARE TWO CRITICAL DEADLINES IN THIS TRANSITION: AUGUST 2025, WHICH MARKS THE PHASE-OUT OF THE REDCARE LEGACY PLATFORM, AND DECEMBER 2027, THE SUNSET OF THE BT PSTN NETWORK
across Europe, we now address diverse challenges in fields such as public safety, rescue services, building security and automation, elderly care, transport and logistics, construction, utilities, smart cities, and beyond.
IT WAS A SHOCK WHEN BT REDCARE ANNOUNCED THEY WERE PULLING OUT OF THE MARKET ESPECIALLY AS WERE IN THE MIDDLE OF THE PSTN SWITCHOVER. HOW DID YOUR AGREEMENT COME ABOUT?
I became aware of the BT Redcare announcement on the evening of January 31st. Recognising the potential implications, I immediately engaged in discussions with our CEO Stefan Albertsson and our Chief Corporate Development Officer, Sten Olsson, to explore possible collaboration. We decided to reach out to BT to propose a partnership.
Within a couple of weeks, we reached a consensus on the key terms. This swift alignment was due to clear communication and a shared vision. Formalising the agreement into a detailed legal document was the next step.
Given the time constraints, AddSecure and BT were motivated to work efficiently, showing exceptional professionalism and mutual respect by addressing issues promptly and swiftly conducting the drafting and review processes. Our concerted efforts paid off with the successful signing of the collaboration agreement, made possible by the strong collaboration and commitment of all stakeholders involved.
WHAT HAS BEEN THE REACTION ABOUT THE NEWS FROM INSTALLERS SO FAR? I GUESS THEY MUST BE PLEASED GIVEN THE NUMBER OF CONNECTIONS THEY HAVE IN PLACE. AddSecure, in collaboration with the BT Redcare team, reached out to customers to gauge their interest. I personally conducted face-to-face meetings with a wide range of customers, from large enterprises to small businesses, ensuring
a representative cross-section of our target market. The feedback from these meetings was overwhelmingly positive. Customers of all sizes expressed strong interest and support for the collaboration. This enthusiastic reception gave us the confidence to move forward more quickly than initially planned. As a result, we decided to formally announce the BT Redcare agreement on June 4.
HOW WILL YOU MANAGE THE CONNECTIONS AND THE TAKEOVER –WILL INSTALLERS, CUSTOMERS AND MONITORING CENTRES NOTICE ANY DIFFERENCES?
AddSecure and BT are fully committed to ensuring a seamless transition for BT Redcare customers who decide to migrate to AddSecure. These customers can count on uninterrupted service continuity for their existing Redcare NGP connections.
CAN INSTALLERS CONTINUE TO MIGRATE CUSTOMERS WITH BT REDCARE DEVICES, OR WILL YOU ONLY BE MANAGING EXISTING CONNECTIONS?
Both companies, AddSecure and BT Redcare are dedicated to prioritising the upgrade from legacy Redcare alarm platforms to the NGP solutions. This strategic focus guarantees that customers receive high-quality service and comprehensive support from experts in alarm signalling at every stage of the transition and migration process.
ONCE THE SWITCHOVER DEADLINE HAS PASSED, WILL THE HARDWARE REQUIRED FOR NEW INSTALLATIONS STILL BE BT REDCARE UNITS OR WILL YOU HAVE YOUR OWN TECHNOLOGY?
There are two critical deadlines in this transition: August 2025, which marks the phase-out of the Redcare legacy platform, and December 2027, the sunset of the BT PSTN network. AddSecure is dedicated to ensuring a smooth transition for all alarm signalling installations affected by these deadlines by offering the Redcare NGP solutions as the preferred alternative.
EXISTING SERVICES WILL CONTINUE WITHOUT INTERRUPTION, REQUIRING NO ACTION FROM CUSTOMERS. INSTALLED BT REDCARE ALARM SIGNALLING UNITS WILL CONTINUE TO FUNCTION AS USUAL
EMPOWERING INSTALLERS
In the realm of modern security, the integration of smart technology has become a cornerstone for safeguarding properties efficiently and conveniently.
We asked Steve Riley, Division Director at Comelit-PAC to explain how manufacturers can take a proactive approach to support installers to embrace the shift to smart integration. Here, he presents ways to seamlessly implement advanced measures quickly and efficiently with no compromise to design or compliance:
It’s hard to conceive of a time when we didn’t need secure entry into buildings or sensitive areas. The use of smart devices and high-tech change has been adopted in the world of access control, with biometrics and other forms of access as a “virtual key” in the built environment becoming more prevalent.
As smart security continues to evolve, so will the options for building access control. The IoT market is growing exponentially and we have to keep innovating, to stay ahead.
Installers play a pivotal role in the adoption, promotion and implementation of such smart technologies.They must have the confidence to offer correct specifications, products and services. This includes having the necessary tools, training, and resources to effectively deploy them to enable minimal disruption.
As the demand for smart security solutions continues to grow, installers are faced with new challenges and opportunities. On the surface, they must stay abreast of the latest advancements in technology, understand the complexities of integrating different systems, and ensure seamless operation and user experience for their clients. They need to educate clients about the benefits of smart security solutions and guide them in selecting the right products and configurations to meet their specific needs and requirements.
KEY CHALLENGES
One of the key challenges installers face
when deploying smart security systems is the seeming complexity of integration. Smart security systems often consist of multiple components, such as access control panels, surveillance cameras, sensors, and software platforms, which need to work seamlessly together to provide comprehensive protection.
Integrating these components requires specialised knowledge and expertise, as well as the ability to troubleshoot and resolve any compatibility issues that may arise.
Manufacturers can offer installers pre-configured system packages and integration tools that simplify the process and ensure seamless compatibility between different components.
These packages can include all the necessary hardware, software, and documentation required to deploy a complete smart security system. This needs to be done regardless of the size or type of the premises, reducing installation time and minimising the risk of errors or misconfigurations.
Ongoing training and certification programmes can ensure up-to-date knowledge. These programs can include topics such as product installation and configuration, troubleshooting
techniques, and best practices for system design and deployment.
By investing in installer training and certification, manufacturers can ensure that installers have the knowledge and skills required to streamline the set-up process and deliver high-quality installations, providing excellent service to their clients.
POST-INSTALLATION
For customers, the ideals of concept to completion go way beyond the installation phase. In line with today’s reliance on data and remote monitoring, the need for ongoing technical support and resources are essential.
Manufacturers can provide installers with access to online portals and resources where they can find product documentation, installation guides, troubleshooting tips, firmware updates, and other valuable information.
These resources can help installers quickly resolve issues and stay informed about the latest product updates and developments. Manufacturers can also collaborate with installers to develop customised solutions and services tailored to meet the unique needs of their clients.
By working in partnership, we can gain valuable insights into customer requirements, preferences, and pain points, allowing them to develop innovative solutions that address specific challenges and deliver maximum value to end-users.
HOW TO UPSELL SECURITY
Tim Northwood –Inner Range
When it comes to upselling, there is one word that installers should keep in mind: integration. We all know that project requirements evolve over time, during the installation itself and beyond, so using a security product as a base that can enable integration with other solutions – be it CCTV, intruder detection, or visitor management, builds the foundation for future business. There are hundreds of adjacent technology options so the potential for upselling is significant. Top that with excellent customer service and consultation and you’ve got the ideal solution.
Johnathon Dale –Abloy UK
The dynamics of the access control market are changing, with digital wireless technologies more popular than ever before. Research shows they are becoming the new norm, with 85% of organisations already operating an electronic access control system, and 39% featuring wireless access.
Specifiers and installers need to embrace the future of digital access control technologies to achieve innovative, integrated and futureproof locking solutions, and education is key to upselling to customers.
Although we are seeing a shift toward digital solutions, it is vital that installers position themselves as a trusted advisor, with the knowledge and practical skills to ensure they specify and install the right digital access products in suitable applications.
What are your tips for upselling security installations? What is the best approach to get more business from existing customers?
Having lots of customers to service is a great position to be in, but how can you go back to those clients and make further sales and improvements to
Sam Cherri – Serage
When encouraging end users to upgrade, one of the strongest points installers can highlight is that some brands now incorporate advanced AI capabilities such as face detection, Automatic Number Plate Recognition (ANPR), vehicle and pedestrian detection, and live notifications. These features offer significant advantages for crime prevention and management. In the past, such advanced functionalities were not accessible, especially for small to medium applications due to budget constraints. However, with the advent of affordable AI systems, these features are now within reach. I highly recommend that installers, when approaching existing customers for upgrades, send demo
Education on basic escape and fire door safety is critical and the most important aspect of access control. Specifiers must know how to identify if solutions are first and foremost safe and compliant, ahead of communicating the benefits of upgraded digital access solutions.
Spotting an existing access control provision that is potentially noncompliant and informing security and facilities managers can not only help ensure the life safety of a building’s occupants, but also begin a conversation on retrofit solutions that do meet regulations - often with a raft of additional benefits.
Developing knowledge of the latest security solutions will help installers understand the different aspects of each solution and which environments and applications they are best suited to. This allows them to advise customers more effectively and put across an educated and persuasive
the installations? Here, the PSI Panel of experts give you their top tips for upselling existing customers:
videos showcasing these AI features. Manufacturers will provide these videos to installers, allowing end users to see firsthand the enhanced functionalities they will gain by upgrading. This visual demonstration can effectively communicate the value and practicality of the new features, making it easier for customers to understand the benefits and make informed decisions about upgrading.
argument for upgraded digital system.
Training needs to be an ongoing process, and with standards being updated all the time and technology evolving so rapidly, it’s important to refresh knowledge regularly –whether that’s on basic compliance or how to fit the latest technology.
John Lutz Boorman – Hanwha Vision
Securing more business from customers relies on adding value. If they haven’t already done so, installers must shift from operating as a hardware provider to acting as a business partner that helps clients run their operations more efficiently. One development of recent years not only makes this possible but also presents installers with a unique commercial opportunity: AI.
Applications for AI are fast emerging across a wealth of vertical sectors, opening up new commercial opportunities for installers. In traffic management, for example, AI cameras can be deployed to identify road blockages to ensure roads run smoothly or count and classify vehicles to assist with infrastructure planning.
Beyond operational insights, AI cameras are deployed to solve the ageold problem of false alarms. AI detects and classifies people, vehicles, faces, licence plates and more in real-time, while ignoring video noise, waving trees or animals - all of which might normally be the cause of false alarms with standard motion detection
technology. Incorporating AI into an existing video installation can be as simple as adding cameras that feature AI ‘at the edge’, where they deliver improvements to image quality while also reducing false alarms.
The benefits of AI are clear and offering them to customers helps installers provide a more valuable service beyond security alone. By offering business intelligence through AI, installers can attract other stakeholders and open up new budgets at customer organisations. If you’re not selling AI already, you should be!
Alex Page & Chris Newey – Resideo
Chris - Consumers want security products that they can rely on and that can adapt to their needs over time. They also want products that in an increasingly more connected technology world can make life a bit simpler. So, installers that can offer systems like these to match the growing expectations are going to be in the strongest position to deepen their relationships with their customer base.
Alex - Being able to successfully navigate the world of home automation integration sets installers up for success. Taking the conversation from advising on minimising the mains electricity
costs of a security system, by using battery operated peripherals and low voltage panels, to also advising on the benefits of heating control integrationincluding geofencing technology - to help homeowners be more energy efficient in heating their home can be a real point of difference.
Chris - Overall, installers that can offer added value to their customers by installing a system that is scalable and connected means a bigger opportunity to develop their relationship with their customer from a one-time installation transaction.
Dave Tate – Ajax Systems
We believe that upselling security installations isn’t just about increasing sales — it’s about enhancing the customer experience and ensuring comprehensive protection. Our tips for upselling include:
Understand customer needs: Engage with your customers regularly to understand their evolving security needs. Personalised solutions resonate more and demonstrate genuine care for their safety.
Highlight technological advancements: Inform customers about the latest advancements in security technology. Show how upgrades like smart sensors, advanced alarm systems, and integrated home automation can offer enhanced protection and convenience.
Provide value-added services: Introduce additional services like 24/7 monitoring, maintenance packages, or extended warranties. These not only provide peace of mind but also build long-term relationships.
Educate on benefits: Clearly articulate the benefits of upgraded systems. Emphasize aspects like improved response times, reduced false alarms, and potential insurance savings.
Leverage testimonials and case studies: Share success stories and testimonials from other customers who have benefited from upgrades. Real-life examples can be powerful motivators.
Offer flexible financing options: Provide flexible payment plans or financing options to make the decision easier for customers who might be hesitant due to cost. By focusing on these strategies, installers can effectively communicate the added value of upgraded security systems, fostering trust and encouraging customers to invest in their safety.
Kevin Sherwood – CIE-Group
We believe the first step to upselling security installations is understanding the needs of your client. Our most consistent tip is simple – thoroughly read each tender document from cover to cover.
By carefully studying the brief, you can identify the client needs, products required, as well as how these can integrate into one easy-to-use system that will provide simple management with long-term benefits for the client. This process also creates an informed opportunity to run through expectations with the client, before tendering. System control is key for every project. Over time, a client can end up with multiple interfaces on one PC, or numerous cloud portals, which do not talk to each other or operate as a fully integrated system. The operator can become overwhelmed with several systems to manage lifts, access control, video door entry, or barrier control.
For new and existing clients, if we leave a complicated system in place, it becomes unwieldy for staff to use which can be demotivating. It’s also more challenging
Jamie Barnfield – IDIS Europe
One of the best upselling strategies is to build solid long-term relationships with existing customers. Salespeople like chasing the next big win, and the temptation is always to move on once a project is completed. But I’m strongly of the view that if an integrator has put in effort to make a customer happy, it’s smart to nurture that relationship.
Professional account management is key. That means putting in timely calls to make sure the customer is getting best use from their new solution, or making site visits to see how things are going.
There are ways to build relationships without being pushy. For example, when a new video system beds-in, it’s common for operators to get used to ways working that overlook some useful VMS features. And with high staff turnover in security teams, there’s value in short refresher training sessions.
It’s also useful to talk to existing customers about successes with their systems, and also any new challenges. If you do this, it means when tech upgrades or new products become available, the door will already be half open to selling them.
to get newer team members up to speed on how it works.
Start by explaining the
challenges of having a complex system. Clients and staff like easy-to-use, convenient and future-proof solutions, so sell-in the benefits of upgrading to a more streamlined system. If these multiple control platforms can be integrated into one simple control platform, it’s easier to use, train staff and maintain.
Upselling is a skill based on knowledge and confidence in the products you are specifying. We work closely with our partners to provide industry skills, product training, support and instantaccess resources to ensure you can advise and upsell to your clients.
Ultimately, your clients want to work with you. If you can offer the fully integrated system that fits their needs, they won’t look elsewhere.
Recently we’ve seen examples with customers adding higher performance video intercoms to their surveillance systems – a quick upgrade that enhances security and improves visitor management.
In retail and hospitality settings, we’re seeing 4-channel AI boxes providing quick routes to using analytics for business intelligence and increased operational efficiency with heat maps, people counting, and occupancy monitoring. A single pilot store can soon lead to further rollouts across branch networks, as well as integration with point of sale (POS) and ERP systems, giving head offices a branch-by-branch view of their entire operation.
In short, with effective account management integrators can show that they understand their customers’ ongoing challenges and position themselves to deliver continuing system upgrades.
Carl Meason –Fenix Monitoring
This one seems to fall into my lap, of course as an ARC owner the immediate idea to “sell up” to an end user is bolting-on Intruder and CCTV monitoring to your installs. This has always been an option but in my experience both as an installer and ARC owner many have been turned off by the thought of either dealing with an obstructive ARC or are intimidated by the administration, but it is not as difficult as it once was. Monitoring now has easy set up and low maintenance and is a fantastic way of developing long standing recurring and growing incoming. Making monitoring part of your sales routine you would soon have a second income stream, installers already have ready-made customers, they have done the hard work already. The depth of simple devices that are integrated into most mainstream panels and easy programmable equipment means the historic engineering skill that was once essential to get these services up and running is no longer necessary. Support from ARCs, suppliers and distributors means this is easily brought to life. For those installers with commercial properties and especially with multiple sites, there are further options with reports, remote maintenance and other remote services, connection to an ARC opens up a new world of opportunities. Monitoring is a nobrainer for me.
HOW TO SPECIFY ALARMS
Outlining
best
practices for specifying wireless intruder alarm systems
As the security industry evolves, the demand for reliable, high-performance wireless intruder alarm systems continues to grow. For professional security installers, understanding the best practices for specifying these systems is crucial to ensuring optimal performance and reliability.
INDEPENDENT TESTING AND COMPLIANCE
One of the fundamental steps in specifying a wireless intruder alarm system is ensuring that all components and systems are independently tested to relevant European standards. The wireless standard EN 50131-5-3 is particularly important as it governs the performance and reliability of wireless interconnections within intruder alarm systems. Compliance with this standard ensures that the systems meet stringent requirements for security, reliability, and interference resistance.
Key considerations include:
• Range and signal integrity: Wireless systems must offer robust signal integrity and sufficient range to cover the intended area without interruptions. Professional installers should consider systems that provide extended wireless transmission ranges, which can be further enhanced using
AUTHOR: This article was written by Adrian Mealing, Director and Chair of the Security Equipment Manufacturers Section at the British Security Industry Association, a UK expert on several CEN TC79 working groups, including WG11, responsible for the wireless interconnections standard, and Head of Industry Affairs at Texecom.
additional devices to hop signals over larger distances.
• Interference management: Effective interference management is crucial for maintaining system reliability. Wireless systems should be capable of distinguishing between genuine interference and benign signals, reducing unnecessary service calls and optimising maintenance efforts.
• Battery performance: Reliable battery performance is essential for wireless devices. Systems that offer improved battery longevity through advanced firmware updates and energy-efficient designs help in reducing maintenance frequency and ensuring continuous operation.
• Installation and maintenance efficiency: Systems designed with installers in mind, featuring easy-to-use components and robust hardware, can significantly reduce installation time and potential faults. This not only enhances the installer’s efficiency but also provides greater satisfaction for the end-user.
• Environmental resilience: Devices should be rigorously tested under various environmental conditions to ensure they can withstand extreme temperatures and other challenging conditions without compromising performance.
OVERCOMING OBSTACLES AND INTERFERENCE
A critical factor in the performance of wireless intruder alarm systems is understanding how obstacles and interference impact radio signal transmission.
• Physical obstacles: Various materials can affect the strength and quality of radio signals. Common building materials such as brick, concrete, and metal can absorb or reflect signals, reducing transmission range. For example, a 90mm thick dry red brick wall can reduce signal power by up to 50%, shortening the transmission range by 30%. Thicker materials, especially those with higher signal absorption coefficients, can have an even more significant impact.
• Environmental factors: Weather conditions like rain, snow, and high humidity can also obstruct radio signals. These elements can cause signals to weaken or scatter, impacting the overall reliability of the wireless system. Therefore, systems must be designed and positioned to minimise exposure to such environmental challenges.
• Interference from other devices: Interference from other electronic devices operating on the same frequency can disrupt signal integrity.
This includes reflected signals from obstacles which may not cause significant attenuation but can still impact the device’s effective range. Moving a device slightly can sometimes mitigate these dead spots caused by interference.
• Reflection and diffraction: Radio signals can reflect off surfaces, particularly those made of metal or mirrors, reducing signal strength. Diffraction, where signals pass through small openings in obstacles, can also occur without significant signal loss. Understanding these phenomena can help in strategically placing devices to maintain effective communication links.
OPTIMISING DEVICE PLACEMENT
The positioning of wireless devices is crucial in maximising their range and effectiveness. Here are some best practices:
• Height and central location: Positioning the control panel and other central devices at an optimal height and in a central location can significantly improve signal coverage. Avoid placing
these devices near large metal objects or dense materials that can absorb or reflect signals.
• Avoiding clusters of electronic devices: Ensure that wireless devices are not surrounded by other electronic devices that could cause interference. For instance, mounting a control panel too low or near numerous other devices can lead to poor signal propagation.
• Correct mounting: Using appropriate mounting bases for devices, especially on metal surfaces, can prevent signal absorption. For example, a deep base for a wireless shock sensor can allow better signal transmission compared to a shallow base on a metal frame.
BATTERY LIFE AND PERFORMANCE
Battery performance is another critical consideration. Wireless devices should be designed to maximise battery life without compromising functionality. Different usage modes, such as “Always Awake,” “Auto,” and “Hybrid,” can be employed to balance performance and battery longevity based on the specific requirements of the installation environment.
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• Choosing the right batteries: Opt for high-quality batteries from reputable brands to ensure reliable performance. Cheaper alternatives might offer similar capacities but often underperform under real-world conditions.
• Optimising battery modes: Devices that report activations frequently will drain batteries faster. Configuring devices to report only after a period of inactivity or only when the system is armed can significantly extend battery life, especially in high-traffic areas.
CONCLUSION
Specifying a wireless intruder alarm system requires careful consideration to ensure maximum performance and reliability. Adhering to European standards like EN 50131-5-3, focusing on signal integrity, interference management, battery performance, and installation efficiency are all critical elements that professional security installers must prioritise. By understanding the impact of obstacles, environmental factors, and proper device placement, installers can deliver superior security solutions that meet the highest standards of safety and reliability.
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Hikvision’s HikTech Stars is a community where innovation and passion for technology converge. As an ambassador, you will be at the forefront of cutting-edge technology, receiving the latest Hikvision products to test and provide valuable feedback that shapes future innovations. The programme offers exclusive tools and trainings designed to enhance your skills and knowledge in security and beyond. Besides technology, the HikTech Star programme is a gateway to a vibrant network of like-minded enthusiasts and professionals. Engage with peers, share experiences, and expand your professional network through community meetups and events.
Everything we do starts with authentic relationships, and we are eager to begin our dialogue with you. When you become a HikTech Star, you’re more than an ambassador, you’re a pivotal part of our community, helping Hikvision connect and grow within the industry.
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AVOIDING FALSE ALARMS
Security alarm systems have successfully identified unauthorised entries into premises throughout the years. However, false alarms occasionally occur and can cause issues for security agencies and homeowners.
False alarms, also known as false trips or unwanted alarms occur when a security system correctly detects an event, activating a detection device such as a motion sensor or smoke detector, but this is due to accidental or harmless conditions. Upon receiving these signals from a security panel, the security monitoring centre faces the challenge of distinguishing whether an incident constitutes a “true” alarm. Because of this, dispatchers are trained to adhere to dispatch procedures regardless of the kind of system from which the signal originated.
A dispatcher will inform the individuals listed in the alarm system to verify the alert and send emergency responders or authorities unless the triggered device is a panic button. The monitoring centre
promptly sends the police department upon an alarm to minimise response times. The listed contacts of the security alarm system are subsequently notified. Companies rely on dispatchers to believe that alarm signals are genuine and need immediate attention. Verifying the authenticity of a fire alarm signal can be time-consuming and may potentially lead to fatalities. This “better safe than sorry” strategy saves time, money, and lives, but responding to false alarms can disturb police and fire services and divert attention from “real” alarm events and crises.
CAUSES
Unwanted alarms can significantly influence the dependability and efficiency of security systems, but not in the most
positive way. These cases occur when security systems detect threats resulting in unnecessary activations. Many false alarms stem from human error, but there are ways to mitigate these risks by employing an advanced security system initially.
False alarms can take many forms, each with its causes and effects. Security systems manufacturer Ajax identified the common sources of false alarms, such as sensor misinterpretations or system faults, to develop targeted mitigation measures. There are many types of false alarms, each with its causes and effects. Among them are:
• Environmental factors: By altering sensor readings, variations in environmental factors like temperature, humidity, or airflow can cause false alarms.
• Equipment malfunctions: False alarms may be caused by defective equipment parts or wiring problems.
• User error: Human error, such as mistakenly pressing the panic button
or improperly disarming the device, can result in false alarms.
• Interference: External interference can cause false alarms and impair signal transmission. Examples of these sources include electromagnetic fields and radio frequency interference. Nearby electrical equipment or power lines may interfere with sensor signals, leading to false activations of sensors.
• Animals: Pets and wildlife can set off false alarms in security systems to detect motion. Motion sensors can be activated by small animals, birds, or even moving foliage, mainly if the sensitivity levels are not set correctly.
• Unclean environment: False alarms can also happen because of dust on or near the detectors or when rodents or insects nest nearby.
• Movable objects: It help to move or have removed anything that can set off motion detectors before arming the system. Typical items include holiday decorations, balloons from a recent party, and drapes that move when the
air conditioner is on.
Security administrators can successfully reduce the occurrence of false alarms by implementing targeted mitigation techniques and having a thorough grasp of the different forms of false alarms.
Using a modern security system to secure a property is simple. Nevertheless, the availability of this option may be eclipsed by the inconvenience caused by false alerts. A complete strategy that includes careful installation, regular maintenance, and the incorporation of the latest technology is needed to mitigate false alerts. Preventative actions to reduce the number of false alarms and improve system dependability are suggested:
PROPER INSTALLATION
Careful setup is the basis of a trustworthy security system. It entails strategically arranging control panels, sensors, and other parts to optimise coverage and reduce false alarms. Several variables
A COMPLETE STRATEGY THAT INCLUDES CAREFUL INSTALLATION, REGULAR MAINTENANCE, AND THE INCORPORATION OF THE LATEST TECHNOLOGY IS NEEDED TO MITIGATE FALSE ALERTS
must be considered to ensure precise detection and reduce false alarms, including sensor placement, mounting height, and environmental factors.
As a professional installer you will conduct in-depth site surveys to find possible causes for false alarms, such as busy locations, environmental dangers, or electromagnetic interference. Take care of these factors through the installation process, thus ensuring the system is set up for dependable functioning right away.
UPKEEP
A security system’s long-term reliability depends on routine maintenance. To find and fix possible problems before they become more severe and cause false alarm events, routine maintenance and inspections are advised. This entails performing diagnostic tests, confirming signal strength, and aligning sensors to guarantee optimal system operation. Maintaining the device’s body and environment clean is also essential.
TECHNOLOGY
Modern technology integration is essential for reducing false alarms and improving system dependability. Ajax for example, uses technology such as image processing, motion sensors, and signal processing algorithms, allowing them to analyse sensor data instantly.
Additionally, Ajax provides integrated solutions that connect security sensors with other technologies like access control and video surveillance cameras.
Preventing false alarms before they become problematic is more manageable today, thanks to modern technology offering useful information and management via mobile apps and CCTV cameras.
IMPROVING DETECTORS
In security systems, intrusion detectors are the first line of defence, but unwanted alarms can reduce their efficacy. As an installer, follow these methods for maximising the performance and dependability of intrusion detectors:
• Placement of the sensor: Optimising detection accuracy and reducing false alarms depend on the placement of the sensors. It’s best to place sensors strategically in high-traffic areas, entry points, and vulnerable places to guarantee thorough coverage.
• Sensitivity adjustment: Changing the sensitivity of intrusion detectors is another crucial step in their optimisation. Adjusting sensitivity levels according to the particular environment and security needs is another task a security company will perform.
• Techniques of calibration: Calibration methods are essential to guaranteeing the precision and dependability of intrusion detection systems.
FALSE FIRE ALARMS
In fire alarm systems, false alerts pose problems that need specialised fixes. Several things can cause false fire alarms,
A CERTIFIED SPECIALIST IS THE ONLY PERSON OR CONTRACTOR WHO SHOULD MANAGE THE FIRE
ALARM SYSTEMS
such as unfavourable weather, broken systems, unmaintained equipment, or human mistakes. Frequent reasons for false fire alarms include smoke or dust emanating from non-fire sources, steam from showers or aerosol sprays, failure to communicate about the fire alarm system being tested or maintained, malfunctioning detecting apparatus, or unintentional activations.
Serious repercussions can result from false fire alarms, such as needless evacuations, delays in contacting emergency services, and a decline in confidence in the dependability of fire detection systems. False fire alarms also result in lost production time, associated costs, and disruption of the affected business’s services.
There are various techniques to reduce false alarms and improve the precision of fire detection systems. Ajax Systems recommend the following:
• Advanced detection technology: To increase detection accuracy and lower false alarms, use multi-sensor detectors and intelligent algorithms.
• Environmental monitoring: To differentiate between natural fire hazards and sources of smoke or heat that are not fires, use verification protocols to confirm fire alarms before initiating emergency responses. This could involve using several detectors or dual-sensing techniques to guarantee the accuracy of alarm signals.
• User education: Comprehensive user education and training programs assist users in understanding the correct procedures for triggering fire alarms, thereby reducing the number of false activations caused by human error.
• Education of installers: Education and training programmes help engineers to understand the correct procedures for triggering a fire alarm, thereby reducing the number of false activations caused by human error.
• Maintenance: Standards demand periodic inspections and maintenance of the fire alarm system. Competence in a fire alarm servicing organisation performing the check-ups and upkeep can be assured by using an organisation certified to inspect and service fire alarm systems.
The significance of prompt and precise reaction procedures in the case of an actual fire emergency is important; this entails timely alerting emergency services, maintaining open lines of contact with building residents, and organising evacuation protocols. A certified specialist is the only person or contractor who should manage the fire alarm systems.
The levels of false alarms have dropped rapidly in recent years as technology and training has improved. What is important is continuously developing verification procedures, detecting algorithmic refinement, and installer/user training.
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CELEBRATING COLLABORATION
In the grand setting of the House of Lords, Skills for Security recently held an event that brought together 160 leaders and influencers from across the security sector.
The gathering was more than a celebration; it was a testament to the power of collaboration in overcoming some of the industry’s most pressing challenges. The event underscored the importance of partnerships in addressing the skills crisis, making security a career of choice, and enhancing the recruitment and retention of apprentices.
The security sector is facing a multifaceted crisis, with skills shortages at the forefront. As the leading apprenticeship provider, Skills for Security, with almost 1,000 apprentices currently in learning, has been at the vanguard of efforts to bridge this gap. The House of Lords event provided a unique forum for discussing solutions that are both meaningful and impactful.
One of the key topics of the evening was the urgent need to make security a more attractive career option. This involves not only raising awareness about the diverse opportunities within the sector but also creating clear and compelling
career pathways. The event highlighted the innovative strategies that various partners are employing to appeal to the next generation of fire and security professionals.
Another major focus was the recruitment and retention of apprentices. With the sector’s growth potential being hampered by a lack of skilled workers, it is essential to ensure that apprentices not only enter the field but stay and thrive in their roles. Discussions at the event explored best practices in mentorship, ongoing education, and support systems that can help retain talent.
Skills for Security is making significant strides in tackling these key issues through substantial investment in infrastructure and resources. Our commitment to building state-of-the-art training facilities ensures that apprentices receive the best possible education and hands-on experience. Additionally, our dedicated Talent Acquisition Team plays a crucial role in identifying and nurturing
the next generation of fire and security professionals, ensuring a steady pipeline of skilled workers for the industry.
Our innovative Skills On-Demand platform is another cornerstone of our strategy. This platform provides flexible, on-demand training solutions tailored to the needs of both employers and apprentices, allowing for a more dynamic and responsive approach to skills development. By offering training that can be accessed anytime and anywhere, we are removing barriers to entry and making it easier for individuals to pursue and advance in their careers.
Skills for Security also places a strong emphasis on hosting and participating in key industry events. The National Apprenticeship Show, WorldSkills UK (WSUK), and Exhibition X are just a few of the events where we actively engage with potential apprentices, employers, and industry leaders. These events provide invaluable opportunities for networking, knowledge sharing, and showcasing the latest advancements in security training and technology. They also play a critical role in raising the profile of the security sector and attracting new talent.
The evening was also a celebration of the partnerships that have been instrumental in driving these initiatives forward. Skills for Security extends its heartfelt thanks to our sponsors: ComelitPAC, Dahua, CSL, Orisec, Risco, Honeywell, Ajax, HID, The Security Event, PureTech, Pyronix, Texecom, Fenix, CQR, and HKC. Their support has been invaluable in our mission to elevate the security sector.
The House of Lords event was a significant milestone in our ongoing efforts to address the challenges facing the security industry. By bringing together the sector’s brightest minds and most dedicated leaders, we are confident that the solutions discussed will lead to meaningful change. As we look ahead, Skills for Security remains committed to fostering partnerships and driving innovation to ensure a robust and resilient future for the security sector.
that the security and fire safety industry is undergoing a period of rapid transformation. From economic rebounds to advancements in technology and pushes for new legislation, alongside support for budget, time and stretched personnel resources.
together raising standards
MEET THE NSI INSTALLER
Security life with Alistair Enser of Reliance High-Tech
WHAT ARE YOUR COMPANY’S MAIN BUSINESS ACTIVITIES?
One of the UK’s largest independent security integrators and a provider of lone worker and body worn camera solutions, Reliance High-Tech supports customers in the commercial, government, critical national infrastructure, education, public space, logistics, data centres, police and utilities sectors, among others.
IN WHAT WAYS DOES NSI CERTIFICATION DIFFERENTIATE YOUR COMPANY FROM COMPETITORS AND ENHANCE YOUR CREDIBILITY WITHIN THE INDUSTRY?
We highly value our NSI Gold certification as it confirms our expertise and reassures customers that they are dealing with someone they can trust to keep their people, property and assets safe.
For Reliance High-Tech, securing and maintaining accreditations such as ISO 27001, ISO 22301, Cyber Essentials Plus and, of course, NSI Gold status, is
important as it shows we take customers’ needs importantly and are willing to invest in the service as a result. In today’s fast changing world of technology and cloud these skills are ever more important.
WHAT EMERGING TECHNOLOGIES DO YOU SEE SHAPING THE FUTURE OF THE INDUSTRY, AND HOW IS YOUR COMPANY ADAPTING TO STAY AHEAD?
Historically video surveillance was very much an ‘after the event’ solution, with the vast majority of systems not actively monitored. The same with access control and intrusion. Now, with AI and the cloud, we can add so much more value to the user, not just for security, but also using the data within the systems to provide insights, predictions , quicker analysis and improved outcomes.
In addition, by harnessing the power of cloud, really complex analytics can take place to bring lots of enhanced benefits such as behavioural analysis and advanced video searches allowing you to search
EVERYTHING WE DO STARTS WITH PEOPLE AND CULTURE. NOT EVERY PERSON OR CUSTOMER IS COMPATIBLE AND IN MY VIEW THAT IS OKAY.
Name: Alistair Enser
Job title: Chief Executive Officer
Time in security/fire: 30+ years
Company name: Reliance High-Tech
Location: Bracknell, Manchester, Pontefract and Glasgow
or even proactively (real time) highlight unusual or dangerous behaviours such as health and safety breaches or potential attack events. The ever-increasing ability of access control to connect with third party systems such as IOT sensors, lighting, HR, workplace scheduling, and other SaaS solutions allows space for AI to grow and help provide predictions, linking
events, analysing usage, footfall and trends and delivering additional benefits for cost saving and productivity to the end user as well as improved security.
I firmly believe there is a golden opportunity here for the industry, and at Reliance High-Tech we acted on it by investing at an early stage in the skills, talent and accreditations necessary for us to talk confidently with a range of stakeholders - from IT to Finance and Operations - and not just the Security Manager who used to be the sole point of contact. I would say to anyone on this journey that like many ‘frontiers’, it is neither easy, nor cheap, and the payback will accelerate over time. However, to use historical learning, none of us want to be running a Blockbuster video store in the world of streaming.
WHAT DO YOU FIND MOST REWARDING ABOUT WORKING IN THE SECURITY INDUSTRY?
As a self-confessed tech geek in and out of work, I have always enjoyed helping customers navigate a journey where they gain better efficiencies, unearth operational insights and enhance security through new and innovative uses of technology. From the first analogue cameras on coax cables, to object classification using AI at the edge, that journey has always been fascinating, and the fact that so much more is now possible with technology means the job is more rewarding than ever. No doubt there
are some remarkable, exciting and scary technologies on the horizon. For example, if you get a chance listen to Elon Musk talking about his Optimus robots!
IN LIGHT OF THE CHALLENGE THE INDUSTRY IS FACING IN ATTRACTING SKILLED ENGINEERS, WHAT STRATEGIES OR INITIATIVES DO YOU BELIEVE ARE MOST EFFECTIVE IN ADDRESSING THIS SHORTAGE?
At Reliance High-Tech, we operate a wellestablished apprenticeship programme, which ensures we have young people bringing talent into the organisation across all functions not just engineers. Increasingly, we also hire people from outside the security industry, from all areas as wide as telecoms engineers to prison officers. We are a people business and believe we can teach skills to anyone with the right aptitude, attitude and cultural fit. Of course in recent years we have also invested significantly in IT personnel, as they bring the skills that customers increasingly require as they embrace the cloud and AI, for example. The industry needs to do more, however, to show young people that a career in electronic security can be rewarding and is a very different job from even five years ago, when much of the day might be spent on a ladder fixing cameras to wall! I spend a lot of my time reinforcing this message and we work actively with charities such as Young Enterprise to reach out directly
into schools providing them with insights , support and mentoring.
WHAT HAS BEEN ONE OF THE BEST BUSINESS DECISIONS YOU HAVE EVER MADE?
A successful businesses relies on team work, and I am lucky to have a supportive and experienced board of directors, a skilled and passionate team of co-workers, and customers that value what we provide. No single decision has led to this, but I would say I and we are passionate about people, and we try to live this.
Everything we do starts with people and culture. Not every person or customer is compatible and in my view that is okay. The world is big enough for you to find your space where you can be you and be successful. Be true to your values and be yourself. Build a team of people you trust, but who will also challenge and be curious. Drive a culture of belief and an openness to change. Dare to be different.
With this in mind we have just invested £2m in a new office in Bracknell when other companies are reducing their footprint. We are creating a better space for our team, and for our customers, and technology partners. A space where they can grow, collaborate and enjoy. I am very excited about the future. We are in Industry 4.0 - the fourth industrial revolution - but I would also say we are now in Security 4.0 analogue, to digital, to IP, to Cloud and Analytics. Long live the revolution.
APPLICATIONS
CAMERA SYSTEM PROTECTS SOLAR FARM SITE
360 VISION Technology has been selected to supply its radar surveillance camera technology to a solar farm site in Ross-onWye, Herefordshire.
Capable of generating 1-Megawatt of electrical power, the solar farm site was constructed by Vartec EPC for Lowther Renewables, to help offset the carbon footprint of its parent company, AJ Lowther & Son, which provides a range of steelwork, cladding and refurbishment services.
In collaboration with Vartec, a technical specification for the solar farm was jointly devised by Craig Carton, 360 Vision Technology’s technical & customer support manager, resulting in the specification of a 360 Vision Predator Radar camera unit to secure the entire site.
The 360 Vision Predator Radar camera unit deployed integrates radar technology with a Predator 1080p HD camera, to offer a perimeter and wide area surveillance solution with up to 200m radius/400m diameter constant surveillance capability.
“The site’s remote countryside location, coupled with its significant slope and numerous access points along its perimeter, presented many challenges,” says Craig Vardy, managing director of Vartec. “Lowther Renewables required coverage of the entire solar farm and it would normally have required several traditional security cameras to provide adequate surveillance coverage which would have been prohibitively expensive. However, we were able to negate the need to install several surveillance cameras by specifying one 360 Vision Predator Radar camera unit to cover the same area.”
At the site, on detection of an object by the camera, an alarm activation is sent to the NX Witness VMS via an I/O module. NX Witness sends this alarm onwards to the Sentinel alarm management platform at the Doncaster Security Operations Centre (DSOC), where alarms are prioritised and evidence for the events is retrieved. This provides the operators with live and recorded video and audio, allowing them to make a decision as to the cause of the alarm. Operators are guided though predefined manual and automated actions, based on the cause, to ensure a rapid response to the situation. The whole alarm handling process is fully audited allowing further analysis and reporting post alarm handling.
BURGER KING INTEGRATES SECURITY ACROSS BRANCHES
WITH A need to integrate its security system and video surveillance across all branches in Norway, Burger King’s aim was to safeguard its buildings, equipment, employees, and customers — while causing as little disturbance to the operation of the chain’s restaurants as possible.
Installer AlarmLink Oslo AS recommended Ajax devices with each restaurant being equipped with a Hub 2 Plus Jeweller control panel. With four communication channels and LTE support, the hub can be connected to two separate Internet providers over Ethernet and Wi-Fi while having two cellular services ready for back up. It guarantees connectivity to Ajax Cloud and the central monitoring station. Through the app, restaurant executives with admin rights can manage the security system directly from their smartphones. They receive notifications when someone enters restricted areas, as KeyPad Jeweller is installed at the service premises entrance.
Restaurant staff integrated Ajax devices into their routine, using the Ajax app as the primary interface for the system. Managers arm the system when they leave and disarm it upon the arrival. They can control access to restricted areas and receive real-time notifications for any security breaches. All suggested features were integrated with Burger King’s existing video surveillance system eliminating the need for new installations.
FIRE PROTECTION FOR HEYSHAM POWER STATION
CYGNUS’ WIRELESS and EN 54 certified SmartNet-Pro fire detection and alarm solution has been installed at the Contractor’s Village at Heysham Power Station 1 in Lancashire, providing fire protection equipment in the challenging industrial location.
Installer Marlowe Fire & Security worked together with its client Equans on the project, selecting Cygnus’ SmartNet-Pro solution having successfully worked with the Cygnus team on several projects previously.
The Contractor’s Village consists of twenty cabins, each equipped with a detector and manual call point, connected to a SmartNet-Pro Control Panel in one of the nearest cabins to the main site, alongside an interface for the
signal to the main site.
Simon Hilton, Systems Account Manager, Marlowe Fire & Security said: “This project presented quite a challenge due to the amount of metal in the cabin construction, which would cause issues if installing a wired system, meaning we needed a product with robust signal strength. Thanks to SmartNet’s wireless capabilities, it ensured minimal disruption to the site and was quickly deployable.”
Heysham Power Station 1 experiences intermittent outages for maintenance purposes. SmartNet runs on wireless radio devices as part of a self-forming and self-healing mesh network technology, in which the infrastructure nodes connect dynamically to provide efficient
network performance. This ensures that the SmartNet fire detection and alarm system can keep operating through these outages for the continuous onsite safety of workers. Being wireless, the system not only reduces cabling complexities that would arise trying to install through metal, but also provides a scalable solution for future needs.
UPGRADED SECURITY AT BONK & CO SHOWROOM
Abloy UK has supplied Bonk & Co with a CLIQ Local Manager access control solution to secure its showroom in Inverness, with the system specified and installed by MacGregor Industrial Supplies.
The Bonk & Co showroom in Inverness is home to the company’s collection of premium branded stoves, range cookers and outdoor heating and cooking products. With over 25 feature fireplaces
on live display, the value of the goods housed within the premises meant they required an access control solution that would not only provide security to protect against theft, but also offer an overview of who had accessed what location and at what time to make staff accountable too.
Bonk & Co discussed options with MacGregor Industrial Supplies, who recommended Abloy’s eCLIQ enabled
hardware on access points, controlled by CLIQ Local Manager solution. The specification included padlocks to secure external gates, cylinders for key switches which control roller shutter doors, and cylinders for mechanical lockcases.
CLIQ Local Manager is a locally installed software that is used for the day-to-day management of CLIQ master key systems, ideal for small to medium sized businesses. The software allows system managers to perform a variety of tasks based on the specific needs of their environment, including managing access rights of user keys locally via desktop programming devices, and now, wall programming devices too.
Reagan Brice, Office Manager at Bonk & Co explained: “Due to the high value of the products that we supply, we needed a high quality, high security solution to ensure our assets were kept safe. We also required a solution that didn’t need too much infrastructure.
“CLIQ Local Manager really appealed to us as it allowed us to combine a variety of different locking solutions into one overall system. We are now able to program time schedules for different members of staff, and block lost or stolen keys should we need to.
“We also liked the ability to have audit trails, and being able to determine the movement of staff has increased security significantly. The fact we could install the system with minimal disruption was another benefit, and there was no need to run cables or introduce power supply units.”
HOTEL SAFETY MANAGED VIA CLOUD PLATFORM
The Atrium Hotel has an enhanced fire safety maintenance service for the safety of staff and guests, courtesy of Amthal Fire and Security. Ensuring fire safety compliance, the 573-bedroom hotel site team worked with Amthal to develop a complete maintenance programme.
Amthal’s status as an approved Honeywell Gent partner enabled it to utilise Honeywell’s Connected Life Safety Services (CLSS) cloud platform to maintain the fire systems across the hotel facilities and maximise performance, with minimal disruption to the hotel’s operations.
Francisco Quintero, Maintenance Manager at The Atrium Hotel Heathrow, says: “The safety and security of our hotel experience is critical. From an operational efficiency and compliance perspective, we needed to ensure the right approach to maintaining our fire safety systems. [Honeywell CLSS] enables real-time visibility to enhance timely, accurate decision-making by on-premise and remote staff, a great benefit to us all.”
Amthal uses CLSS to maintain all fire systems across the site, alongside testing emergency lighting, emergency voice communications and regular fire door testing.
Mark Hunter, Honeywell Gent Business Manager added: “Fire safety is one of the biggest challenges presented in any hotel environment. The need to balance an ongoing welcoming and relaxing environment that doesn’t compromise on the safety of guests.
“What Amthal demonstrates at The Atrium Hotel is the importance of not just installing the right specification of systems, but also maintaining them to maximise performance.”
SURVEILLANCE PROBLEMS OVERCOME IN BRISTOL
An end-to-end IDIS video solution has overcome performance, quality, and affordability challenges that had hampered public space surveillance in Bristol city centre. The upgrade, which tackled a growing list of problems including degraded picture quality, unreliable transmission and data storage, and poor usability, was completed at Temple Quay and Glass Wharf by KIS Fire & Security.
The successful project is now enabling operational improvements by the 24/7 security team which manages the site, says property manager Avison Young. The company reports faster responses to medical incidents and more effective prevention of petty crime and antisocial behaviour, thanks to surveillance coverage without blind spots and the ease with which officers can now retrieve and export GDPRcompliant video evidence to support police investigations.
The original video system at the Temple Quay and Glass Wharf was almost twenty years old and proving to be increasingly unreliable, with underground cabling and equipment prone to flooding and cameras
producing increasingly poor-quality images. The problems were made worse by a cumbersome VMS operating system, says KIS director Rob Morgan: “The prospect of a complete system upgrade seemed daunting because it would need complete replacement of the backbone infrastructure, cameras, recorders etc. and a new VMS management system.”
The new solution, managed by the licence-free IDIS Center VMS, includes 8MP IDIS PTZ cameras delivering images at up to 31x zoom; vandal-resistant 5MP IR dome cameras; 8-ch 4K recorders supporting UHD display; a network operator’s keyboard; plus mountings, POE switches, and all other network accessories.
KIS completed the upgrade ahead of schedule in under four months, with installation supported by IDIS plug-and-play DirectIP technology ensuring instant and seamless functionality of all devices. The system is also easier to use and now gives the security team complete area coverage, including full visibility along – and across – a waterway which runs through the site.
IMPROVED SECURITY AT HUGE E-CAR PARK
With 259 charging points and locally generated solar power to charge vehicles, Merklingen train station is believed to be the world’s largest e-car charging park. Situated between the cities of Stuttgart and Ulm, Merklingen was inaugurated in December 2022. The new train station serves approximately 1000 to 1300 passengers daily.
As a transport hub for the local municipality of Merklingen, it is important that visitors feel safe and operations run smoothly. Because of this, the management team of the Zweckverband Schwäbische Alb contacted Reif GmbH looking for an intuitive video system that was futureproofed and could support the management of the station’s e-car charging park.
Hanwha Vision was chosen thanks to its WAVE VMS, NDAA compliance, open platform, and camera features. In total, 37 cameras are installed around the station’s car park along with WAVE VMS enabling continuous monitoring of the building and surrounding locations. The cameras include the QNO-8080R, a 5MP Network
IR bullet camera, a TID-600R intercom and the XNO-9082R, a 4K IR bullet camera with the Wisenet7 chipset and video analytics including directional detection, audio detection, shock detection, and face/upper body detection.
The cameras work with the in-house parking management system to prevent unauthorised vehicles from entering the premises. They have also captured footage that was later used to investigate damage to property, helping operators to resolve such cases clearly and effectively with the video evidence. IK10 water and vandal protection was another selling point for the station team, as the cameras are all situated outdoors.
TRIED & TESTED
An overview of some of the products we have featured in PSI independent test reports over recent months. Manufacturers and distributors have no input in the testing or the final results so you can rest assured that these are genuine reports and not based on external influences.
UNIVIEW – IPC2325EBR5-DPZ
Score: 8/10
Promoted as a 5MP WDR Starlight Varifocal IP67 network bullet camera, the unit is based on a 1/ 2.7” sensor with a 2.7 to 13.5mm auto-focus motorized zoom lens giving a horizontal angle of view from 93.28° to 28.56°.
Review: A versatile solidly built external bullet camera with a wide range of configuration settings. The security settings allow the camera to be suitably locked-down but the lack of a forced “strong” password is a concern; perhaps a future firmware update will remedy this. BOSCH –FLEXIDOME
Score:8.5/10
Part of the Bosch Flexidome IP 3000i IR range, this fixed dome camera is impact resistant to IK10 with IP66 protection rating and has a 1/2.9” 5MP CMOS sensor, 3.2 to 10mm motorised lens and a range of “Essential” video analytic functions. It has a diameter of 137mm and height of 122.5mm. It has an operating temperature of -30°C to +50°C.
Review: A very capable dome camera with a wide range of configuration options.
ONCAM – C-12 INDOOR
Score: 8.5/10
This internal 360° view camera designed for ceiling or wall mounting, is based on a 12MP sensor and provides a fisheye image with a wide range of configuration options.
Review: A very powerful compact fisheye view camera compatible with a wide range of video management systems with simplicity of installation and good support documentation.
Score: 8.5/10
The AVA dome is an NDAA compliant vandal resistant (IK10) day /night IP66 dome for indoor or outdoor use with 4K imaging, built-in microphones and edge analytics. The dome uses Cloud connectivity to provide simple set-up and management.
Review: A well-engineered dome with impressive analytics capabilities and straightforward secure connectivity. Ideal for diverse or centralised systems with flexible notifications that can be received and managed from anywhere with available internet access.
HIKVISION – COLORVU DS-2CD2087G2-LU
Score: 9/10
This IP67, 8MP bullet camera is from the Hikvision ColorVu range. It is designed for 24-hour colour imagery with warm-white visible LED illumination support for zero light scenes. A wide 2.8mm lens version is standard with 4mm and 6mm options.
Review: X An extremely sensitive 8MP high-resolution camera with advanced detection capabilities, 24-hour colour capability and a wide range of security features.
I-PRO – WV-S71300-F3
Score: 8.5/10
The i-PRO WV-S71300-F3 camera is described as an internal IP44 mini box camera with overall dimensions of 102(w) x 48(H) x 21(D) mm. It has a clear protective cover that increases the dimension by approximately 1.5mm per side.
Review: A very compact camera whose appearance does not stand out, making it ideal for locations where overt security is not desired.
DAHUA – TIOC 2.0
Score: 8.5/10
The DH-IPC-HDW3549H-AS-PV-S3 is a 5MP full-colour fixed-focal eyeball WizSense network camera. It is the latest in the company’s TiOC (three- in-one camera) line which integrates 24/7 full-colour monitoring, active deterrence and AI into one solution.
Review: A very capable Eyeball style dome that has a wide range of features to help detect and deter intruders, with extensive cyber security settings. Used with the Dahua Smart NVR, camera supports intelligent search capabilities.
SERAGE –SRDNC5FW DOME
The Serage SRDNC5FW from G-TEC is an IP66 ‘Turret’ style 5MP dome with a fixed 2.8mm lens. It is based around a 1/2.7” high sensitivity sensor coupled with an F1.0 lens to give good colour images in low light. Visible and infrared illumination is built in, and a microphone provides audio. AI based video and audio detection is included.
Review: A very good allround performance from this compact dome camera. Excellent colour image quality in very low light levels and flexible detection and analytic capabilities.
Score: 8.5/10 HANWHA VISION –
Score: 9/10
The XNP-C9310R is a 4K, 31x Zoom IP67, IK10, & NEMA4X rated PTZ network dome. It has high sensitivity and longrange infrared support for day / night performance, with advanced AI management and subject detection capabilities.
Review: A feature-rich PTZ dome with straightforward configuration and operation. Excellent performance and network security features.
PYRONIX –HOME CONTROL DOORBELLCAM KIT
Score: 8/10
A smart HD video doorbell and wireless chime kit that allows users to receive real-time alerts from the front door and stay connected to home; never missing a visitor or delivery again. The DoorbellCam has an inbuilt mic and speaker for two-way contact.
Review: This easy to set up and straightforward to use video doorbell kit would be a great addition to any smart home system or simply to provide more functionality at an entrance way.
CSL – MINIAIR 2
Score: 9/10
MiniAir 2 is a single-path signalling solution that utilises a 4G/LTE-M path to signal an alarm from a protected premises to an ARC. It comes with a standby SIM as a backup to safeguard the system, if the active SIM fails.
Review: The product overall is great. It is a perfect solution to the PSTN switch over/ off as it means that existing systems that rely solely on PSTN signalling can continue to do so without the expense of upgrading the customers control equipment.
EATON – I-ON10 KP
Score: 9/10
The i-on Compact Security System is a Grade 2 wired intrusion detection panel with 10 zones and up to 10 users and 4 keypads. It is promoted as being suitable for simple, entry-level burglar alarm systems to protect homes and small commercial installations.
Review: A straightforward and engineer friendly grade 2 wired alarm system with a wide range of configuration options and simplicity of installation. Good documentation is supplied with the product.
VIDEX – GSM4KCR/4G
Score: 8.5/10
The Videx 4000 Series is a flexible modular audio call system capable of supporting up to 50 buttons. A range of modules are available - for the review the housing contained the 4810/4G Intercom and a 4903 Keypad. The intercom is designed for 4G networks but is also compatible with 2G and 3G networks.
Review: A well-engineered flexible and expandable 4G based intercom system that can be managed through a variety of local and remote methods.
AJAX – KEYPAD TOUCHSCREEN
Score: 9/10
The KeyPad TouchScreen Jeweller is an indoor unit compatible with Hub 2 and Hub Hybrid controller variants (with firmware OS Malevich 2.16.1 or higher) and the Rex 2 range extender. The 480 x 854 pixel 5” display with capacitive touchscreen is woken by proximity or pressing any part of the display area.
Review: A very simple to install and manage enhanced addition to the Ajax range. Gives increased user flexibility and control.
RUIJIE
– REYEEDNAKE –
IPK03 KIT
Score: 9/10
Ruijie Reyee devices are part of a range of network products. We reviewed the RG-EG105G-P Router, the RG-ES206GC-P Managed Network Switch and the RG-RAP2200(E) Access Point.
Review: This is an impressive range of cloud-managed network products that can be used to build well documented secure networks for security or office systems. Ease of remote access and system management simplifies long term support
2N – IP VERSO 2.0
Score: 8/10
This updated 2N product maintains compatibility with the original Verso range but provides upgraded features including a wide dynamic range HD camera and with extended capabilities due to the use of the ARTPEC-7 processor produced by parent company Axis.
Review: This is a highly flexible system with wide ranging capabilities and facilities.
Score: 8.5/10
The IPK03 is a video intercom kit comprising the E216 7” capacitive touch screen internal monitor and an S212 door station. Both items can be PoE or 12v powered and use wired network connections for communication.
Review: A very easily configured networked video door entry system that can be used as a simple video intercom or expanded with multiple door readers and displays, and remote connectivity.
SYSTEM Q – VOICEOFF VOX400
Score: 8.5/10
The VoiceOFF Vox400 is an IP65 externally rated alarm activated audio message player to welcome, warn or inform people. The unit is supplied with six pre-recorded messages and has the capability to have custom MP3 messages recorded onto a micro-SD card.
Review: A very simple to install, flexible audio messaging device that can be directly linked to alarm sensors, doorbells, pressure mats or control systems.
TEXECOM –CAPTURE
Score: 9/10
Capture motion detectors for use in a wide variety of professional security applications. With a choice of EN Grade 2 wired or wireless connectivity, wall or ceiling mounting, and a choice of detection technologies including dual element, quad element or dual technology sensing, Capture suits a wide variety of environments.
Review: The ease of connection with a range of switchable, built-in EOL resistor values simplifies the installation process. The potential for device branding will likely be appealing to independent installers.
PRODUCT FOCUS
Here is an overview of some of the latest detection and evacuation
Wireless fire detection range added to portfolio
New range tackles lithium-ion battery fires
THE LFX fire extinguisher range from Checkfire is designed to tackle the dangers posed by lithium-ion battery fires. Lithium-ion battery fires are the result of thermal runaway and catastrophic failure of the battery, caused by factors such as overcharging, overheating, physical damage, or internal battery malfunction, posing significant risks. Thermal runaway happens when Lithiumion batteries hit a
temperature of 60°C+, releasing toxic gases and igniting. Cooling the entire battery pack, even undamaged cells, is crucial to halt the process. This in effect, stops the chain reaction in the damaged cells of the battery from spreading further and causing additional cells to overheat and ignite. The LFX fire extinguisher range can extinguish lithiumion battery fires, as well as surrounding collateral Class A fires. checkfire.co.uk
COMELIT-PAC’S latest range of wireless devices is ideal for installations in which a wired solution may not be practical. Available with addressable or conventional transceivers capable of cloud and remote monitoring, the wireless devices eliminate the need for cabling. Supporting up to 32
a wired system allowing indication of tamper faults, battery faults, device faults, contamination levels and alarm reporting by the panel and remotely via the cloud. Added to the range available is a conventional transceiver, which may be installed as a standalone unit
real fire situations from false alarms. The alarm, based on an actual fire, or trouble signals, can be transmitted to a local network, or by two relays, also to the central fire
camera further increases fire safety by providing fire protection 24/7 thanks to its integrated infrared (IR) illuminator. bosch-presse.de
Fire alarm software for management and monitoring
ENVISION, THE cloud based IoT remote access, monitoring and system test solution from C-Tec, is compatible with Cast ZFP, XFP, Hush and Evac-Alert
systems. Using the system, all events are stored in the cloud, and checking the status of a system from a remote location is simple. The software also allows users to generate site-specific reports that can be scheduled to arrive daily, weekly, or monthly to help demonstrate due diligence via a verifiable audit trail. c-tec.com
Wireless EN 54 certified fire and alarm technology
CYGNUS RECENTLY launched the SmartNet-100 range, a wireless, EN 54 certified fire detection and alarm system that allows for a maximum of 100 devices on the network. SmartNet-100 has many of the features of the SmartNet-Pro range and is capable of rapidly detecting and alerting users to signs of smoke or fire, whilst also being resilient to false alarms. There is no need for wired boosters,
Smoke, heat, CO and environmental devices
A RANGE of smoke, heat, CO and environmental alarms launched into the UK and Ireland by WisuAlarm, a subsidiary of Dahua Technology is aimed at the professional installation market for domestic and residential systems –
including private homes and social housing. The range is suitable for grades D1, D2, F1 and F2 and categories LD3, LD2 and LD1 under BS 5839-6, and includes: interconnected smoke, heat and CO alarms, mainspowered smoke, heat and
CO alarms, environmental sensors to detect damp and mould and to monitor air quality, wireless gateway for landlord monitoring of social housing installations and
translators, or any other wired element, which removes the first fix stage of an installation. The network is built on a combination of battery powered radio devices, operating on a self-forming, self-healing mesh network using the Cygnus protocol across ten frequency channels operating at 865-868 MHz. The control panel is mains power operated.
cygnus-systems.com
the WisuAlarm app, which enables the monitoring of devices from any location. wisualarm.com/en/home
Call-point aimed at the construction industry
LUMINITE ELECTRONICS recently launched a new addition to its wireless Fire Alert range. Alertex Fire Alerts provide a clear visual and audible fire alert. All units in the range are battery powered and have a transmission range up to 1km, line of sight. Units can also be powered by 12v DC. Each unit acts as a repeater and the new addition combines a Fire Alarm button
with a First Aid button. When the Fire button is pressed, all units on site will play the selected default message or alarm and the IP Bridge will identify which unit was activated. When the First Aid button is pressed only the activated unit will sound a message to indicate notification has been sent to approved personnel. luminit e.co.uk
Evacuation alert system for intuitive operation
THE FIRECLASS FC-EAS Evacuation Alert System is an addressable panel that uses FC600 technology. It can have four standard power loops or two high-power loops, and each panel can have a maximum of 500 addresses. This provides the flexibility to allocate all available power, and 250 addresses, to the high-power loop, or to share resources across two shared power loops. The panel has a shallow housing that can accommodate batteries with a maximum capacity of up to 17Ah.The user interface has two rows of
toggle switches, LEDs, and floor labels that support up to 16 floors for each panel. It also features a small status module with 3 status LEDs. fireclass.co.uk
Monitor provides CO2 levels and temperature
Hispec has unveiled 15 new products, including a CO2 monitor, switch input module and a new range of lighting solutions. The latest addition to the air quality range gives readings for both CO2 levels and temperature. The product has adjustable alarm thresholds and provides users with eight-hour and 24-hour CO2 averages. Adding to its range of fire detection products, the company has extended its range of control units with
the new switch input module. Compatible with smoke, heat and CO alarms, the new module comes with a 10-year battery backup and can be connected with up to 20 Hispec fire devices per system. Plus, the new switch input module can be linked to sprinkler systems when changeover contacts are specified and can also be linked to EN54 fire panels. hispec.co.uk
• Reach more customers with a scalable security
• Drive customer retention with intelligent software and services
• Save time and money with remote maintenance
ACCESS CONTROL INNER RANGE
PSI Magazine Directory
Units 10-11, Theale Lakes Business Park, Moulden Way, Sulhampstead, Reading, Berkshire RG7 4GB United Kingdom
Hoyles are the UK’s leading supplier of custom designed equipment for the security and access control industry. From simple indicator panels to complex door interlock systems.
•Indicator Panels
•Complex Door Interlocking
•Sequence Control
•Door Status Systems
•Panic Alarms
•Cell Call & Affray Systems
•Bespoke Products
UK Manufacturers of high quality, unique, control and security systems supplied worldwide
SERAGE, an NDAA-compliant British CCTV equipment brand, established over a decade ago, is trusted for its dedication to quality, reliability, innovation and unwavering support to CCTV installers. Our commitment to excellence is evident in rigorous testing, cutting-edge technology, and innovative solutions. Recognizing installers as the industry backbone, SERAGE provides extensive marketing, technical, and training support. Committed to community-building, we foster collaboration through online forums and workshops.
35-37 Whitton Dene, Hounslow TW3 2JN
Tel: 020 3963 0100
sales@serage.co.uk www.serage.co.uk
EASY & SMART INTERCOM
SOLUTIONS
DNAKE (XIAMEN) INTELLIGENT TECHNOLOGY CO., LTD.
DNAKE is a leading provider of intercom and home automation solutions, specializes in designing and manufacturing innovative and high-quality intercom and smart home products. From its founding in 2005, DNAKE grew from a small business into a large, globally recognized player providing a wide range of intercom and smart home products, including IP-based intercoms, cloud platform, 2-wire intercoms, wireless doorbells, home control panel, smart sensors, and more. Its global footprint has expanded to over 90 countries and regions, with products being utilized across various sectors to enhance security and convenience in everyday life.
No.8, Haijing North 2nd Rd., Xiamen, Fujian Province, China
We lead in specialist recruitment for the Fire & Security, Telecoms, and M&E sectors.
With over 20 years of trading, Technical Resources work with the best permanent and contract staff, helping our clients to deliver their services.
Whether it’s permanent, contract, or larger recruitment programs - we deliver the right candidates to our clients. To do this, we have a great team of hard-working recruiters who know that getting recruitment right the first time is key to the success of the businesses we serve and the professionals we find jobs for. What makes us different? We reference check ALL our candidates. The projects you have need to be delivered. So, we will only send you candidates that we have previously used or successfully referenced. This saves you crucial time and ensures successful project delivery.
Concerned about compliance? Quality and compliance is in our DNA. Compliance checks are a key part of our weekly processes. And we don’t stop after placing the candidates with you. We run weekly checks on all contractor timesheets and will check in with you and your contractor too.
With nearly 40 years of experience, we design and manufacture market-leading security solutions for a range of buildings. Around 30,000 buildings are secured globally by Paxton products, every year. We utilise the latest technology to provide powerful, yet easy-to-install and use security solutions. Our products are designed for a wide range of sectors including education, healthcare, retail, leisure, commercial, the public sector and more. All our products are manufactured in the UK and are backed by our 5-year guarantee and hassle-free returns policy.
