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Faelsafe benefits from adopting cloud-based business platform Faelsafe Life Safety has transformed its business using BigChange field service management software. Since implementing the cloud-based platform, Faelsafe has reduced its administrative resource, eliminated paper from its mobile operation and improved the efficiency of engineers working across mainland UK. Andrew Hutchinson, Director of Faelsafe said: “Despite having job management software, we were still producing paper worksheets and reports, in triplicate, and having to wait for engineers to return to base before we could process them. This was labour intensive, resulted in delays in invoicing and meant dealing with customer queries was virtually impossible. “Since implementing BigChange we have slashed our administrative resource, we have removed every filing cabinet from the office, eliminated delays in invoicing and query resolutions and improved the efficiency of our engineers.” Headquartered in Leeds, Faelsafe made the move to BigChange following a recommendation from its IT support company. The complete job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource
Digital public address system improves shopper safety
Bosch Building Technologies has installed a digital public address and voice alarm system at Telford Shopping Centre. On 25 acres of commercial space, the IP-based Praesensa system from Bosch now provides music, announcements, and emergency alerts for retail stores, restaurants, as well as hotels and a cinema. The shopping mall operator was looking to upgrade the existing public address system with a future-proof and IP-networked solution for retail environments. Bosch partner North AVS refurbished all existing loudspeakers installed at Telford Centre across 16 zones via minor modifications on the end lines. As a result, system integrators merely needed to replace the obsolete control equipment – including a cumbersome call station with analogue buttons – and amplifiers. Since the upgrade, security staff at Telford Shopping Centre now control the public address system via a touch screen interface. Managed via OMNEO media networking technology, the software-based system combines live broadcasts and recordings from various media sources. The library includes background music in MP3 format, commercials from a message database, plus end-of-day mall closing messages on automated schedules. Automation also kicks in during an emergency, for instance in case of a fire: targeted to specific zones on the property, the public address system integrates with the fire alarm system to play pre-recorded alerts and
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management, financial management and business intelligence, has helped Faelsafe remove paper from its job allocation and reporting workflows. Engineers are automatically allocated work and completion reports, including photographs and customer signatures, are digitally captured, stored and shared with the back-office operation. Route scheduling and live tracking is also helping Faelsafe optimise the use of mobile engineers reducing time spent travelling between jobs.
“We have removed every filing cabinet from the office, eliminated delays in invoicing and query resolutions”
evacuation messages. Leaving full control to security, personnel can send live voice messages and manually trigger the evacuation protocol as needed at any time. Praesensa also delivers automated fault notification to the control desk within 100 seconds, thereby meeting EN54-16 standards for public address systems. Chris Titley, Facilities Manager, Savills said: “We are extremely happy with the quality and operation of the new Bosch equipment and the team are finding the system easy to use. It´s of paramount importance to have a reliable system and this is definitely ticking all the boxes.”
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