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As the nights get darker, put security
the spotlight
With autumn and winter approaching, enable your customers to illuminate their property, see what’s happening and act against potential intruders, with the LightCamera.
Providing powerful Full-HD performance, ultra-bright lights, and active defence capabilities, the LightCamera adds a new level of perimeter protection, interactivity and value to any property, integrating with Enforcer V11 installs, or as a standalone solution.
Enhance the safety of every property as the dark nights draw in.
for yourself!
Texecom Cloud and Texecom Monitor provide you with a one-stop solution with the increased digital capabilities and intelligence to make your business better
EASY SYSTEM PROGRAMMING, CUSTOMER & BUSINESS MANAGEMENT, ALL IN ONE PLACE ACCESS ANYWHERE ANYTIME. ALWAYS AVAILABLE, WHEREVER AND WHENEVER YOU NEED IT CONTROLLED AND MANAGED ACCESS GIVES YOU COMPLETE CONTROL OVER YOUR ALARM SYSTEM PORTFOLIO
RELIABLE, ENCRYPTED MONITORED ALARM SIGNALLING
IFSEC organisers have announced that the security show is going on the road to RAI Amsterdam in October 2023 for a new panEuropean security and fire safety event on the mainland. What can we expect for the foray onto foreign shores?
in 2019 the IFSEC event organiser (UBM at the time) announced that a show was planned for September 2021 in Netherlands, called IFSEC Europe. As we all now know, something rather major came along to scupper those plans and those of all of the events on the calendar for quite some time. However following a return to the ExCeL in London earlier this year the organiser (now Informa) has revealed that the new show is back on track for a 2023 start.
While IFSEC International in London will reportedly remain the showpiece event, IFSEC Europe will extend the brand into Europe and focus on tackling the challenges faced by the sector and creating a new environment where professionals can discover solutions to help deliver their projects. According to information from IFSEC, the new event will provide a platform for attendees, exhibitors and speakers to create a focused European security dialogue and address the key challenges faced by one of the world’s most interconnected and diverse markets.
Gerry Dunphy, Event Director of IFSEC International said at the launch: “IFSEC Europe will extend the IFSEC brand into a vibrant market to parallel and complement the London-based IFSEC International, which will remain IFSEC’s centrepiece event. It will provide a much-needed hub for the European security industry and create a new entry point for the European market for the UKbased firms that already attend IFSEC International.
“Amsterdam is centrally located and easily accessible, making it the ideal location for a pan-European security event. In addition, it’s a beautiful, dynamic, and exciting city, so it’s a joy to finally announce a major event there.”
I’m sure like many of you I look forward to finding out which hostelries of Amsterdam prove to be the after-show meeting venues and, no doubt, there will be stories of some individuals wandering off the path into areas of the city that offer other types of attractions than food and drink only to become legendary tales of the event. But does the industry need a new event in Europe? Well, some shows do have the feel of being mainly aimed at the countries in which they are being hosted even though panEuropean deals are key. With Brexit and new levels of bureaucracy to deal with, along with complicated supply chains and rising fuel costs, there is work to be done to achieve European-wide success for UK businesses. For those looking to work, sell into and partner with all of our overseas cousins IFSEC Europe could be the event to suit the modern industry’s needs.
For more information about the new training centre (above) see p34 in this edition
• Clear Safety, providers of safety, compliance and risk management consultancy, has successfully completed the assessment process to join the BAFE SP205 Scheme for organisations that undertake Life Safety Fire Risk Assessments.
Skills for Security has opened a new training centre in North London. Based in Watford, the new facility will be used to deliver both apprenticeship and pre-apprenticeship training to the fire and security sectors.
The centre has 4000 sq/ft of classrooms and workshop space and is kitted out with products and technologies. The workshops were
With latest results showing the annual rate of thefts involving vans in the UK could rise to more than 20,000 vans by 2030, Mul-T-Lok UK is encouraging van operators and owners to consider simple solutions to protect their vehicles and contents.
The same research predicts that 12,000 vans will be stolen in 2022, which is a rise of 169% over the last five years. Tools are the
Paxton has announced its new scholarship winners, each of whom will receive a threemonth paid internship to get hands-on work experience and £10,000 towards their cost of living in their final year. The company will also start to accept new applications for the programme in November.
designed to create a realistic working environment for the engineers of tomorrow.
David Scott, Managing Director, Skills for Security, said: “The opening of our latest centre in North London is a significant milestone for us. We are expanding nationwide to train apprentices from all areas of the country and meet the demand for developing the next generation of fire and security engineers.
“It is vital that we plug the skills shortage in our industry by investing in work-based training and development which will help businesses to grow and help the industry keep up with technological change. Increasing our centres and accessibility to deliver this training is a huge positive.
“We have had fantastic support from our partners in the opening of our new site with the likes of CSL, Hikvision, Texecom, Apollo and TDSi all having donated large volumes of product to support the learners in their journeys.
“This move enhances our coverage of the UK to reduce travel for our installers and their students. With Glasgow, Warrington, Birmingham and now Watford we are catering on a by-population basis and have plans to become more regional as we scale.”
favourite target of van thieves, with 67% of van break-ins resulting in stolen tools and equipment.
“The statistics speak for themselves when it comes to van crime and will only increase with time,” says Claire Blakemore, Managing Director of Mul-T-Lock UK. “They will continue to have devastating affects – whether a sole trader, small or large fleet operator – the potential for loss of livelihood and significant cost implications is extremely serious.”
• Chubb has been awarded a contract as part of a OPW project to build a new complex for the Republic of Ireland’s national police service. The contract requires Chubb to deliver a robust and scalable security solution that will include access control, intruder alarm and CCTV surveillance.
The BSIA has expanded its membership of Euralarm into its Services Section. This section provides a direct link to all services associated with installation, maintenance, and monitoring of security and fire systems across Europe and internationally.
The BSIA was already an active member of the Euralarm Security Section, representing the interests of manufacturers in regulatory and standardisation matters. The BSIA also represents the views of their members in their horizontal compliance, cyber security and marketing task groups.
Being member of Euralarm and the Services Section allows BSIA to participate actively and
The SmartWater Group has revealed its new identity, DeterTech. The new brand comes as the company embarks upon a geographic expansion of the business.
“I’m proud to lead an organisation whose purpose is to bring greater peace of mind to people and communities, every day,” explains Baba Devani, CEO, DeterTech. “Our values of commitment, inclusivity and ambition will guide us in developing new services and solutions, attracting top talent and entering new markets.”
The name change comes as DeterTech has also announced the acquisition of SmartGuard, a provider of temporary site security solutions. It follows the previous acquisition of Tag Security Holdings, providing a platform from which DeterTech can
influence the work of Euralarm for European and International standards impacting intruder & hold-up alarms, Access Control, Video Surveillance, fire alarm and other associated sectors.
Via its membership BSIA has a direct input into Euralarm’s position on matters connected with the European Union. E.g., directives and regulation, such as cyber security, data privacy, artificial intelligence etc.
Other benefits are the direct input into Euralarm’s discussions with the CENELEC contact management centre (those who set the rules for standards development), the development of position papers on topics associated with the section’s work, direct influence on the development and implementation of Euralarm’s strategy for the section and an opportunity to share knowledge and present the work of BSIA to other national trade associations, members and invited guests of Euralarm.
The expanded membership gives BSIA an opportunity to keep pace with work associated with European security services e.g., standards, qualification, training and a further ‘vote’ for BSIA in Euralarm’s General Assembly. This also provides an opportunity for the BSIA members to directly engage in Euralarm.
immediately emulate its success in the UK, offering its solutions at scale into the Nordics, Benelux and Germany.
“The next chapter in this great company’s story is just being written,” concludes Baba Devani. “With the backing of our investors Freshstream we have the expertise, resources and drive to be a trusted partner to customers across Europe.”
ADI Global Distribution has announced a new distribution agreement that will give its customers across EMEA access to Veracity’s transmission and installation tool product lines.
Kate Rose, marketing director for ADI EMEA said: “We are really excited to work with Veracity across EMEA, and we’re confident their product offering will further amplify ADI’s networking portfolio with an expanded product selection for our customers.”
Veracity specialises in IP video surveillance products, display solutions and integrated security management software to safeguard critical infrastructure sites like military bases, power and water facilities, transportation hubs, stadiums and prisons, with a growing presence in safe-city initiatives. Outside the security market, Veracity products have been successfully used in VoIP, IT, transportation, process control, data-logging, POE LED lighting systems, building management and safety monitoring applications.
“We are delighted to expand our global reach with ADI and offer our growing range of IP transmission products and solutions to their customers across EMEA,” commented Ashley Wyton, group sales director at Veracity. “Building upon our longstanding relationship with ADI in North America and India, we will utilise their strong distribution channels to help deliver our products to customers across the region.”
Veracity offerings available through ADI include longrange Ethernet and POE extenders, POE over coax adaptors, POE switches, video display controllers, network timeservers and a wide range of camera installation tools and accessories. These products will be stocked in hubs in the Netherlands and UK.
This month Simon Banks talks to Shaz Hussain, M&A Director at CSL Group. An expert with over 20 years of experience in Mergers & Acquisitions, Shaz began his career with Ernst & Young and PwC, before moving into the world of IoT with O2 and Telefonica.
What kind of role is M&A playing in the world of IoT?
As with any expanding industry where prospects for growth are significant, M&A is playing a key role in assisting business owners to help secure investment in their company, or even acquire other businesses, thereby capitalising on these opportunities faster. Technology is propelling many industries forward with IoT now underpinning many critical services. Critical service industries, including Fire & Security, demonstrate an attractive business model of reliable monthly and annual subscription revenue through maintenance and monitoring contracts. They guarantee recurring revenues and reliability of income which is a major attraction for investors. A buoyant M&A market does result in more investment activity as investors can see a path to be able to exit their investments.
What would your advice be to business owners who are looking to sell to, or merge with, another company?
M&A offers a great opportunity to realise the value of your life’s work. Business owners need to have a succession or exit plan as they look towards retirement or to be able to explore other interests. M&A ensures that your business is passed on to the right new owners. In most cases this involves a period of transition, with the previous owner staying on for 1-2 years, typically in a non-executive capacity, to facilitate a smooth handover to the buyer. This ensures continuity for customers, staff and owners alike.
Building value in the business ahead of any deal is vital. Driving growth and profitability margins that show an upward trajectory will always appeal to potential acquirers. Investing in better technology leading to lower maintenance costs and longevity of the systems, will help make your business more attractive and valuable. Even better is adding new, recurring revenue streams and diversifying your customer base. You can also future proof your business by investing in long-term solutions which all leads to the exit value going up!
Why do businesses look to M&A to assist growth?
Organic growth can be slow and require a lot of effort. Investing internally to aid growth requires large cash commitments that the business may not have, so will need to come from a private investor. Partnering with an external investment company spreads the risk as it will generally mean the business will have more financial resource. You will also benefit from the expertise and experience of investment partners, many of whom will know how the process works.
For those looking to start this process, a local accountancy firm will often offer multi-service support. This is a sensible and easy place to start the discussion and explore your options. They will know how to prepare for any such deal and would be able to match you with brokers and others who know the market.
over 30 years.
can’t tell you how many hours I’ve spent
FlipX indoor sensors from Optex feature a bespoke pyroelectric sensor that adapts to the human shape and a lens that can be ‘flipped’ to provide both narrow and wide detection in a single sensor.
By simply rotating the lens through 180°, the sensor can be used to protect narrow or long area such as a hallway up to 18m, or a wide, open area like a living room or retail store up to 12m at 85°.
FlipX Standard, the first to be released from the new series, is a Grade 2 sensor that also features a digitally enhanced signal recognition logic called Super Multi-Dimensional Analysis (SMDA), that means nuisance alarms caused by changes of light or temperature can be avoided.
FlipX Standard is available as a PIR model – FLX-S-ST – and for more challenging indoor environments as a dual-technology (PIR and microwave) model – FLX-S-DT. The latter is equipped with a robust microwave module, ensuring the durability of the sensor in challenging environments, particularly humid climates, and higher levels of capture performance by tailoring the microwave to the IR detection area.
optex-europe.com
FireClass from Johnson Controls is a range of open protocol fire detection products.
The range includes FC700 fire alarm control panels which are available as two-loop or eightloop addressable panels. The FC700 is a digital addressable fire alarm system with a TFT colour touch-screen user interface that is ergonomically engineered specifically for fire alarm control. Operation of the touch screen is possible with or without gloves and provides easy-to-use, intuitive user controls including keyless logon using RFID cards.
In order to optimise loop capacity, FireClass offers a system design solution. Each addressable loop can be connected as one high power (HP) loop or two shared power (SP) loops. This provides the system designer the flexibility of allocating all available power and 250 addresses to the HP loop, or to share resources across two SP loops. This level of optimisation can therefore reduce total installed system cost. johnsoncontrols.com/en_gb/
HikCentral Professional V2.3 has been released with three major updates based on Hikvision's Deepen Intelligent Applications. Existing functions have also been optimised, including video surveillance, access control, visitor, attendance and vehicle.
The main updates include an In-store Business Intelligence Solution which provides walk-in rate calculation at store entrance, global heatmap of customer's dwell time across the store and queue analysis at counter.
The new Route Management Solution offers route schedule, monitoring and analysis, also supports driver behaviour management and fuel consumption analysis.
Thirdly the Guard Patrol Solution helps security staff undertake patrol tasks efficiently with face or fingerprint, and report abnormal events immediately. hikvision.com/uk
Eagle Eye Smart Video Search, from Eagle Eye Networks, is a new AI feature which makes searching for video reportedly as fast and easy as searching the web. Built into the Eagle Eye Cloud VMS, the feature allows customers to search across all cameras and all locations and find the exact video they’re looking for, and quickly share video clips. There is no extra subscription fee, and no aditional camera, hardware or local installation is required.
Similar to a web search, customers type in descriptions such as “man with blue shirt” or “white Toyota car”. Results can be narrowed down by date, time, location or camera. een.com/video-search/
Code Handle from Assa Abloy offers a simple solution for keeping private rooms private, allowing access only to those who require it. The PIN code setting allows users to keep control of who has access, particularly important when needing to keep items away from the public, such as dangerous materials in hospitals or artifacts in libraries.
The unit requires no alterations to the current door set up and little maintenance with up to 30,000 cycles per battery life.
An LED display provides visual locked or unlocked status plus the unit has adjustable on and off acoustic signals for operation of the lever and pressing the buttons. assaabloy.com/uk/en
The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at a few of the products we think you won’t want to miss this month.
Hybrid DVR enables gradual upgrade to IP technology
The Concept Pro Lite VXH5AHDL-4 model is a four channel DVR that can record up to 5 megapixel analogue video and 2 megapixel IP video on all channels. It is a hybrid recorder compatible with AHD, HD-TVI, traditional standard definition analogue cameras, and IP cameras. The DVR offers a range of features suited for advanced applications, including remote monitoring station integration, P2P connectivity for remote viewing on mobile devices, and compatibility with the licensefree iPIMS VMS.
Ideal for pre-existing AHD Installers requiring a gradual upgrade to IP, hybrid support allows users to use cameras from separate platforms using the same cabling infrastructure. videcon.co.uk
All technical specifications listed are provided by manufacturers
The electronic motorised cylinder (EMZY), introduced to the market by EVVA back in 1992, has been completely redesigned thirty years later.
A new commissioning app makes many things a lot easier, for example, by learning the lock and door parameters and adjusting the torque accordingly. The new EMZY app offers a choice of two office modes and a selection of visual signals that appear on the thumb turn button. In addition, existing configurations can be transferred to each new EMZY thumb turn and various alarm states can be set
The motorised cylinder is fastened to the inside of the door and is operated from the outside as required via RFID access media, biometrics or by entering a code. The door is released from the inside using the EMZY button. It can be connected to third-party systems such as fire and alarm systems as well as building management and evacuation systems via the EMZY interface (I/O box). The EMZY is simple to mount and is therefore suited for retrofitting in surface or flush mounted installations.
The button which releases EMZY flashes when it is locked. The user intuitively pushes it to unlock. During the locking and release process, six LEDs rotate. Once the locking and release process is complete,
lights up briefly
the default output is SD (CVBS D1) composite video. Holding the joystick to the left for around 5 seconds will set it to AHD, right selects TVI, down selects CVI and Up returns to SD.
The two halves of the globe appear to form a sealed unit, there is no apparent way to open the device without damage.
A short press on the joystick button brings up the on-screen menu list. This is simple white text with no edging so does not necessarily show up well depending on the background. The menu lists:
: - Brightness and Exposure mode.
: - Mode – ATW, MWB, Gray World.
: - Mode – Ext, Auto, Color, B/W,
ZM4182 is a very low cost “Eyeball” style analogue HD dome given an IP66 rating and IR illumination. It can provide images in four different formats to suit most analogue DVRs; CVBS (D1), AHD, TVI or CVI. It has an IR cut filter for Day / Night operation with an array of 24 infrared LEDs controlled by a front facing light sensor for night-time illumination.
Dome camera
Instruction manual
Drilling template
Wall fixings and screws
The ZOSI ZM4182 is a very low cost “Eyeball” style analogue HD dome given an IP66 rating and IR illumination
The camera requires a 12V input into its power jack and provides video output via a BNC flying socket. Current draw was found to be around 60mA in colour mode and 230mA with LEDs on, so a 12 volt PSU with sufficient headroom for startup current should be used. The two cables feed out from a joystick module that has a combined cable feeding into the camera. The joystick is used to select the video mode and to access the on-screen setup menus. A small cover is provided to protect the joystick actuator from inadvertent pressing when being installed.
The camera has a removable mounting plate with three fixing holes. This base is removed by rotating the assembly anti-clockwise against the surround when viewed from the bottom.
The joystick can be used to set the initial video output format without needing to view the video,
: - Contrast, Sharpness, Saturate, 3 DNR, 2 DNR, DWR
VIDEO SETTING: - HD-CVBS, TVI, AHD, CVI.
LANGUAGE: - A range of 12 languages shown.
RESET: - Restore Defaults.
SAVE & EXIT: - Save changes. EXIT: - Exit menus.
The OSD will clear after 30 seconds if no joystick activity. Some settings take a few seconds to settle down and may restart the camera. If making significant changes, it was found to be better to power-cycle the camera to ensure that settings had taken effect and given the right results.
Within Video Setting, if CVBS is selected the standard of PAL or NTSC can be chosen, otherwise the pixel and frame rate is shown.
Both the supplied instruction manual, and the on-line version showed a different menu structure and additional commands that were not present on the tested model. This suggests a lack of version control and it seems unlikely there is any possibility of firmware changes.
The 2MP sensor gives a 1920 x 1080 pixel display when in HD modes. While this gives reasonable image detail, the dynamic range is limited, and it does not cope so well with high contrast scenes.
A very low-cost analogue HD camera that produces a 1080p colour image but will not likely provide the level of functionality and robustness required for a security or monitoring system
The AE exposure control can be used to adjust the overall light handling though this is identified as ‘Brightness’ and is rated from 1 to 100 but appears to have 16 discrete steps within this range. This means a compromise may need to be made between daytime and night-time performance. With outdoor scenes the ‘Brightness’ could be seen to occasionally make a step change as light levels varied.
The image showed a fair amount of video noise even at high light levels, the 3 DNR setting had no noticeable impact on this and the 2 DNR setting can reduce the noise but only at the expense of loss of image detail.
In certain lighting conditions a slow flickering could be observed when in CVBS mode; there is no flicker-less mode to prevent this.
At low light the infrared LEDs are controlled by a light sensor and come on at around 15 lux, then off around 30 lux. Oddly this illumination appears to be unconnected to the camera electronics as it will still operate if the camera is set to permanent
colour mode. The colour filter was seen to remove at around 5 lux and then is re-applied at levels
With internal scenes there was a tendency to IR filter hunting as the camera reacts to the IR content and switches back to colour mode which then gives a low signal level and forces the switch back to monochrome with an approximately 3 second cycle. This tendency to filter hunting could lead to a reduced service life.
The illumination does work to the specified 80 feet (≈25 metres) but if used for shorter internal distances, there is a noticeable bright spot for the central part of the image.
Colour saturation appeared low when in HD mode. This could be increased by changing to the maximum manual setting of 20.
In AHD and TVI mode the camera was occasionally seen to drop video momentarily or change signal level; this was originally thought to be a noncompatibility with the test monitor, but subsequent oscilloscope tests showed that the camera’s output signal was changing.
The CVBS video output waveform is a conventional 1v p:p into 75Ω with sync pulses of 345mV and 350mV chroma burst. The HD waveforms follow their respective standards for frame and line rates but were found to be defaulted to 30fps.
The camera has a stated 90° field of view from a 3.6mm lens, however the measured horizontal angle was closer to 76°.
Although mentioned in the manual, there was no option to invert or mirror the camera image.
A very low-cost analogue HD camera that produces a 1080p colour image but will not likely provide the level of functionality and robustness required for a security or monitoring system. It lacks the base sensitivity, flexibility of settings and performance of mainstream manufacturers’ cameras.
NOTE: This PSI Product Test was carried out by an independent third party, not editorial staff.
manufacturer had no input in the review or the final
out of 10
24v power connection for local supply, and with
local alarm connections
third party
listed as a great compact solution
The two cameras are easily set up as they are both tied to the 1 IP address, this can then be split into separate channels for viewing both cameras on separate input on your local recorder or VMS. Once connected to the camera, through the web browser, you are able to fully customise the camera channels to meet your desired preferences with the user friendly interface on the camera browser.
Each menu will provide you with a different configuration and options, with a simple dropdown menu to switch between camera 1 –PTZ, and camera 2 – Fixed lens. There is also the availability on the web browser of accessing guides and help menus specific to the function you are trying to configure, these are very well detailed and simple to follow, allowing each user to confidently navigate each option and configuration type.
The PTZ element of this camera provides great lowlight performance using Hikvision’s “Powered by” Darkfighter technology, giving you fantastic image quality in lowlight and daylight conditions. The PTZ element is a 2MP lens with 32x zoom capabilities with an additional 16x digital zoom, providing expansive coverage for most small to medium applications. This unit also comes with an inbuilt speaker and active deterrent LED’s which are fully customisable through the web browser, allowing you to set the durations of the alarm, select preset audio warning files and upload a customised audio files if you wish to create a greeting message, change the language or provide a custom warning specific to the application.
The Hikvision TandemVu
camera combines Colorvu and Powered by DarkFighter technologies to reportedly provide efficient and high-quality images both in lowlight and daylight applications. This compact dual camera solution is connected through 1 RJ45 connection
can utilise 1 IP address for applications where system expansion is limited. The unit is POE compatible as well as providing a separate
The smart detection functions allow you to set up object tracking and detection of Human and Vehicle, as well as a linkage function to the fixed lens camera to generate an alarm and alarm area to start object tracking. The cameras also include HikVision’s exclusive AcuSense technology which allows the for the precise detection and classification of humans and vehicles, reducing false alarms by up to 90%.
Overall, this unit will work perfectly for any small to medium applications providing an easy set-up, user friendly configurations and smart features that can be linked quickly and easily to both cameras
In the same housing, this unit also includes a 4MP 4mm fixed turret camera that utilises ColourVu technology allowing for high quality colour images even in dark applications without any supplementary lighting. The turret is fitted with 2 LED’s that can provide a supplementary white light as well as being utilised as an active deterrent.
By itself, this camera provides high quality images and works well in high and low light. With the ability to utilise video analytics to raise an alarm using detection areas, line crossing and other in-built analytic functions.
The huge benefit of this unit is being able to utilise both cameras in tandem with the fixed lens providing a generous overview of a scene and being linked to the functioning PTZ at its base.
Once calibrated through the web browser, this can create a very effective solution for vehicle and human tracking. Drawing a detection area on the fixed turret camera can start the tracking of the object for a customised period of time before the PTZ will reset to its parked position. One thing to note here is that the object tracking can only do this 1 object at a time, if this is being fitted in a busy area, there be tracking loss – but as this is a tandem view, the fixed lens will still provide recording and images of the overall scene as a redundancy.
simple to
CONS:
movement
Overall, this unit will work perfectly for any small to medium applications providing an easy set-up, user friendly configurations and smart features that can be linked quickly and easily to both cameras. With the use of the DarkFighter and ColourVu technologies, this camera will operate very well in both low and high light environments, and with the use of the AcuSense technology as standard, vehicle and human detection is reliable and effective even in high traffic areas, meaning that alarms generated from this unit are reliable.
Following on from the article in last month’s edition we take a closer look at
a new response service in the UK and find out how technology is evolving in the alarm sector
How receptive are your customers to adding monitoring to their installation package?
Money is tight so it is no surprise that there are plenty of domestic bells-only alarm systems in place today. What’s more, there is a trend towards anything with an app these days resulting in self-monitoring being a popular option. Recently a new service has come to the UK which could be an attractive choice for customers and an earner for installers.
RSPNDR is a Canadian company that formed four years ago but now supports over 200,000 properties and handled more than 50,000 call outs in the last year. The business sells through security providers including ADT, Chubb, Telus and installers and has already expanded into the US and recently brought its services to the UK and European markets.
The response service is of note to installers as it offers recurring revenue following the initial install and can be added to existing systems as we found out when we spoke to the company’s GM for Europe, Kevin Meagher:
Who are the people behind RSPNDR?
The company founders and management team all have a security background, specifically with regard to running and managing guarding companies, but they also happen to be entrepreneurs. They understood the challenges of getting guards to a particular place within a reasonable timescale and cost. They saw how high false alarm rates meant the police would not react and felt that some of the security industry’s attempts to address this through stricter regulations on installations simply increased the cost and complexity of systems which in turn, choked sales. This is when the idea first came to life.
How does the system work?
It is very simple; the easiest way to think about it is as Uber for manned guards! In essence we link into the software of alarm receiving centres so that when an alarm goes off and the alert goes to the monitoring station, the ARC can, with the simple press of a button, trigger a guard response. The second part of what we do is to manage a network of guard companies
across the country (typically two or three guard companies covering any one patch) with all of their guards carrying our app. This allows us to see their location so when the alarm goes off, we can quickly identify the nearest guard and direct them straight to the property.
So does the installer sign the customer up?
The channel to market for us is through ARCS to installers to customers. The installer would sell our services as an alternative to police or traditional keyholder response when the alarm is fitted and connected to the monitoring station, the installers simply tells the ARC that the customer has subscribed to the RSPNDR service.
What is the pricing model?
We typically charge an installer less than £1 a week for a domestic customer and this covers two free call-outs. A small business would pay about £2/week. In essence, we operate an insurance model. Normally about 20% of professionally fitted alarms will trigger a need for response services every year so if everyone pays a small premium, these cover the likely claims. We think everyone wins with this new business model. It’s designed to make response services more affordable and expand the market. This in turn will give guard companies
Kevin Meagher of RSPNDR
“The installer would sell our services as an alternative to police or traditional keyholder response when the alarm is fitted and connected to the monitoring station”
access to new tasks, whilst monitoring stations and installers will generate new, recurring revenue streams.
Can ARCs not provide the same service?
The problem that they would have in matching our service is in the building of the network and developing the technology to make it all happen on a national scale. The efficiency of traditional keyholding services depends on a particular guard company being available at the moment when the alarm goes off and access to the keys. This can delay responses and makes it costly. We think the priority should be to get a guard to the site as quickly as possible, find out if there is any evidence of a problem, and only get the keyholder if there is a need.
So speed of response is better?
In Canada, our average response time over the rolling twelve months is 26 minutes. We are sure we can beat that in the UK so we are giving customers the guarantee that we will get on site within 30-minutes. There are some obvious geographical limitations and we recognise that there will inevitably be some occasions where traffic and event will conspire to thwart our efforts. We back the guarantee up with promise that the call-out is free if we don’t get there in the 30 minute window.
There are plenty of UK homes that don’t have monitored alarms or prefer bellsonly. How can we change this picture?
I think this is a major problem for the industry. In my view, part of that is due to customers not being able to afford traditional response
services and preferring to go with selfmonitoring on an app to keep costs down. However, if installers could offer an effective response service for just a few pounds a month it becomes more appealing than the traditional keyholding option. We've already seen this happen in Canada where we had a lot of customers who wouldn't otherwise buy monitoring of any sort. They like the comfort of a professional security officer coming around in a uniform driving a branded security van to check their house or business.
Do insurance companies have a role in developing alarm adoption?
They do have a role, but I don’t think it will be in the way you might expect. In talking to insurers, they are not motivated by burglaries - their biggest losses are fire and flood related. Look at what ADT is doing in the US. They're shifting from professional systems to DIY in the domestic market and including water sensors, temperature sensors and fire sensors to help minimise the insured loss. The recent announcement that Google and State Farm are investing $1.5bn into ADT is further evidence of this trend. And I think this trend will be copied in the UK which is good news for us. We will be able to send a guard when a water leak is detected to switch off the water supply – not really a security alert but an incident that could be expensive for both the homeowner and their insurer.
How do you see the market evolving over the next year?
I have two predictions. The first relates to the likely disruption in the legacy market and the second is tied to changing customer expectations and the need to deliver more value. The disruption with the removal of PSTN could be significant, because customers will need to upgrade their systems if they want them monitored. To bring them to full standard will be expensive and we think our new service will prove to be a better alternative as we do not have the same demands. The second prediction relates to customer expectations and how we can add value. We are building RSPNDR into apps so that customers can summon a response and just like Uber, the homeowner will be able to monitor their progress and receive messages to let them know the situation. This will add a new dimension to the offering that installers can present to their customers and goes beyond traditional security services into areas such as insurance, repairs and maintenance.
“We think the priority should be to get a guard to the site as quickly as possible, find out if there is any evidence of a problem, and only get the keyholder if there is a need”
A look at what’s been happening on PSI’s Instagram feed this month (apart from all the sport...)
TheRt Hon Elizabeth Truss MP was appointed Prime Minister on 6 September 2022. She was previously Secretary of State for Foreign, Commonwealth and Development Affairs from 15 September 2021. She was appointed Minister for Women and Equalities on 10 September 2019. She was elected as the Conservative MP for south west Norfolk in 2010.
Notwithstanding the unfortunate death of the long-reigning monarch and all that involved The PM takes up the position at a time when there are concerns about the cost of iiving with a particular focus on fuel and food prices.
When times are hard new security installations could be viewed as a luxury and, as we saw during the lockdown/pandemic if belts are tightened there could be a slowing of fresh contracts for the trade. Plus of course there is still the fallout from Brexit to consider and how this will affect manufacturers, distributors, importers, exporters and product supply.
Given all of this what does the Prime Minister need to do to help the security industry? We asked the PSI Panel for their thoughts on advice they would offer the PM:
A very positive reform that I would like to see from the new Liz Truss government would be the introduction of a compulsory installation standard for CCTV. After all,
Early September saw the appointment of a new leader of the Conservative party and therefore, a new Prime Minister. There are a number of items on Liz Truss’s agenda that need dealing with, but what issues would the security industry like to see addressed?
we already have regulations covering other forms of electronic security, which reflect the fact that these are vital solutions.
Yes, we have installation benchmarks such as the NSI Gold Standard but these do not deter the ‘bang-it and hang-it’ type installers, or the inexperienced satellite dish engineers straight out of college who think they can deliver a CCTV system because they have a tool bag and some Cat 6 cable.
When systems aren’t installed properly, the failure impacts user confidence and undermines the security and safety benefits that CCTV should deliver.
I have seen some absolutely atrocious CCTV installations, botched systems in both domestic and commercial settings. We were recently called to a site where the installation was a definite case of “fit and forget”, with all the essential configuration and commissioning steps totally forgotten. As manufacturers we step in to help rectify these issues, and we have to explain to the customer what went wrong: that the technology was not at fault, it was the satellite dish man who didn’t know what he was doing.
“A very positive reform that I would like to see from the new Liz Truss government would be the introduction of a compulsory installation standard for CCTV”
Compulsory CCTV installation standards would protect customers and bona fide businesses, and prevent the inefficiency of rectifying botched work.
I also think it’s time to see NDAAcompliance requirements introduced in the UK, with a standards committee to oversee the authenticity of manufacturers’ NDAA claims.
This would give the NDAA customers confidence that the products they are installing are truly NDAA-compliant and not just a box with an NDAA sticker on it.
And measures like this need teeth. There should be penalties for any manufacturers found to be exploiting customers by making false NDAA claims.
Without a doubt, fire and security installers and the industry will be impacted by the increase in fuel and energy costs, and skyrocketing inflation which will need to be addressed. However, the crucial role the industry plays in protecting the nation means swift action must be taken by the new leader and her Cabinet, to protect the security and safety of the country.
The new Prime Minister will need to ensure that there is sufficient education around the ongoingnationwide PSTN closure by 2025. Although seemingly a few years away, many phonelines are already being switched to the new digital service, meaning fire and security solutions that rely on older analogue technology will no longer operate as they should. Awareness among installers and especially customers is not at the level it needs to be –meaning some premises will go unprotected. What's needed is a national awareness campaign to make sure this is communicated quickly and effectively.
Another similar ongoing conversation that new leadership should closely monitor is the upcoming decommissioning of 2G and 3G networks on which many alarm signalling solutions rely. Operators are quickly redeploying network equipment for 4G and 5G as the older networks can no longer support today’s data capacity requirements. These two transitions together present a significant opportunity for installers to bring in solutions connected via both 4G and IP and provide a kind of ‘double future-proofing’ against these two big shifts, and it’s vital that the new leadership does all it can to enable this.
Ultimately, installers hold the key to the nation’s safety and security, but this doesn’t mean they can do it all alone. More awareness and collaboration are needed in the industry to make the next few years a success for all parties involved, and it’s so often impetus from the very top which can kickstart that process.
The Prime Minister needs to get cost of living and fuel costs under control. If consumers stop spending it impacts the smaller installer, with a retail and hospitality downturn affecting national installers. Fuel costs impact all levels of the supply chain increasing costs that just can’t be absorbed.
A topic I would like to discuss with our new PM is the introduction of the UKCA safety standards, which come into effect at the start of 2023.
Essentially every product sold in Europe is currently subject to CE marking, in 2023 this is replaced by UKCA. Many security products also
“Without a doubt, fire and security installers and the industry will be impacted by the increase in fuel and energy costs, and skyrocketing inflation which will need to be addressed”
fall under the CPR (Construction Products Regulation) for emergency escape and fire safety. The Grenfell catastrophe further highlighted the importance of safety standards within the construction industry.
The introduction of these new UKCA standards is a major concern for the manufacturers who have always imported their products with the acceptable EU standards. They will now no longer conform, and a thirdparty declaration of performance certificate will be required, at an additional cost for the manufacturer.
There are rumours that some suppliers are considering creating a new SKU for products eligible to be sold in the UK. This will help ensure the correct products for the UK are received, but it have a knock on effect to manufacturing times and costs.
Although the UK Government have already extended the deadline due to the pandemic, the industry is still suffering the effects of the component crisis. The task involved in third party accreditors being ready for the change should be recognised as there is often large
There is a real fear that some unscrupulous suppliers/manufacturers could bypass the correct accreditation channels and nonconforming products flood the market.
The knock-on effect of this is that the UKCA mark will be devalued almost immediately, and cheaper products will flood the market to help plug the component shortage gap within the construction industry.
Obviously I would mention the fuel energy costs that affect all business large and small. Business will have to adapt very quickly or perish. Also, great acceleration on reviewing Chinese security products that continues to flood into the UK despite the ongoing possible security concerns.
Lastly, it would be a huge benefit to all if the whole security and fire compliance and accreditation agency’s, including standards, be reviewed and modernised for allowance of technology advancements and end-user
“If consumers stop spending it impacts the smaller installer, with a retail and hospitality downturn affecting national installers”
Eaton’s i-on range has been designed to satisfy the most demanding requirements of alarm systems professionals for domestic, commercial and industrial applications. Here we take a closer look at one of the products in the range, the i-on40H panel
Thei-on40H is a 40-zone hybrid (wireless and/or wired) control panel, which is expandable to 80 zones. It is aimed at installers who prefer using a radio or hybrid solution and is backward and forward compatible.
Due to this, it is suitable for larger floor plans and properties with outbuildings that require detectors, sounders and cameras to be located far away from the burglar alarm panel.
With SecureConnect enabled out of the box, the i-on40H offers smart security management and straightforward configuration using a web browser at no extra cost. It is also compatible with Eaton's range of radio peripherals and plug on communicators.
We caught up with Glenn Foot of Eaton to find out more about the technology:
To provide a perfect solution for hybrid installations, having the flexibility of both radio and wired zones built into the panel makes it extremely flexible. Upgrades are the best example, if there was an existing wired system, then the previous cabling can be used but at the same time it is really easy to add additional detection through radio devices.
Yes, the i-on40H is the successor to the original i-on40, this new version introduced cloud connectivity and expandability to name but a few enhancements. We have also taken the decision to replace the i-on30R with the i-on40H as they share many of the same attributes, essentially the i-on40H is a feature rich version of the i-on30R, the good news, The i-on40H is now priced as the i-on30R, so all the additional benefits of the i-on40H at a reduced price, great
value! It means that the i-on40H is fast becoming the go to panel for installers who know that for a radio or wired installation, it will cover most jobs.
Which type of applications should installers consider the panel for?
Its pricing and features such as hybrid functionality, expandability and 80 zone capacity mean it can be used in virtually any grade 2 installation, whether it be domestic or commercial. It really is a one size fits all type of panel.
So the panel is particularly cost effective?
Yes, the panel offers exceptional value for money, it makes commercial sense for a standard radio installation and for larger and more complex sites, there is no need to purchase additional radio expanders as it supports 30 radio zones out of the box. Similarly, where wired connectivity is desired then the panel has 10 wired zones built in. Additionally, if cloud and app connectivity is needed, a built-in ethernet port is included meaning there is no need to purchase additional equipment.
What measures are in place to make the panel easy to install?
As it is part of the i-on range, it shares the same easy to navigate and logical menu structure meaning that if you’ve fitted the entry level ion10 or advance i-onG3LM programming the
“The panel makes commercial sense for a standard radio installation and for larger and more complex sites, there is no need to purchase additional radio expanders as it supports 30 radio zones out of the box”
i-on40H kits are single-box solutions designed for residential and small to medium-sized commercial installations
system will be a breeze. For those that have not used an i-on panel they will find it simple to navigate and experienced installer are likely to be able to programme an entire system without even looking at the manual.
What are the peripherals that can be connected to the panel?
Eaton offers a wide range of radio keypads, detectors, sounders, sirens, fobs and other accessories including a fully compliant radio Hold-up device that is (as far as I am aware) the only radio product on the market to fully meet the requirements of BS8243 Multi-action HD, allowing a confirmed hold-up alarm to be generated from a single device.
What cyber security measures are in place?
We see cybersecurity as a growing issue for the industry as threats become more sophisticated, so this is an area of product development and support we take very seriously, all connectable Eaton products are fully tested by our own internal Cyber security division, who are themselves an approved testing facility. Additionally, we were the first manufacture to register with the BSIA CySPAG scheme which we thought was important to demonstrate our commitment to cybersecurity and protecting our customers.
The end user mobile application offers end users the ability to control their alarm system from anywhere at any time, combined with push notifications users are always informed of the condition of their alarms system whether it be notification of an alarm or just that the kids have got home and unset the system. Access to app is protected by biometric login, whether it be fingerprint or FaceID.
Will all alarm systems be wireless and app managed one day?
For the wireless part of the question, I would say no, this is because both radio and wired systems have their place in the market and installers will choose the most suitable method of connecting detectors and devices against the nature of the installation.
If by app management you are referring more to generally connected system rather than specifically end users, then I would say we already a long way down that journey. Often the word “app” is used with the end user in mind but when you expand it to connectivity there are many more possibilities such remote installer servicing, diagnostics & programming, connections to ARC’s and integrations to other systems. Connected systems can reduce the time and cost to installer as they no longer need to physically drive to sites to deliver customer service, this can now be down with a few clicks.
“The end user mobile application offers end users the ability to control their alarm system from anywhere at any time, combined with push notifications users are always informed of the condition of their alarms system whether it be notification of an alarm or just that the kids have got home and unset the system”
David Scott of Skills for Security details how the national training provider is continuing its expansion plans with a new centre in North London
reading an article in 2013 after
qualifying as a fire and security engineer and leaving the tools to progress into education about the growing concerns around competency and skills. Since then very little has happened, in fact, the concerns have only worsened. With an estimated Skills Crisis of over 30,000 engineers required to ensure fire and security providers can continue to meet customer demand. Quite a startling figure when you realise there are only 1,500 apprentices in the whole of the UK, meaning it would take approximately 25 years to actually meet that demand and by that time the problem is only going to be much much worse, which the Government have confirmed estimating engineering sectors will see a further skills shortage of around 250,000 by 2025. The solution is simple, isn’t it, we need more employers to recruit more apprentices. Sounds simple in theory, but in practice, it’s not or hasn’t been. Apprenticeships often have face to face element of teaching which can range from 1 day a week, to 40 days per year depending on the provider, the burden of which always lands on the employer to take on that cost to ensure apprentices attend the face-to-face delivery, with only a handful of employers in the UK the travel costs alone can reach the thousands of pounds. When I first took over at Skills for Security, we had one centre for delivery, in a village in Knutsford. It was a beautiful village but had terrible links to public transport and was not easy to get to from the motorway, so didn’t make an ideal locale for training. With around 100 apprentices enrolled at
As
of
the time, we watched over 80% of our learners travel from Birmingham and the South to get to Knutsford for training, some even putting in over 6-hour round trips from Norwich to attend. With the absence of local training providers, the number one barrier for employers recruiting apprentices was cost, not hiring costs, not day-today employee costs but training costs. For those travelling 6 hours to get to the centre, the costs were in the thousands for each training block.
In 2019, Skills for Security set in motion a new accessible model where we would remove barriers to apprentices and employers being able to access apprenticeship training. We have worked with industry partners, raised investment and worked tirelessly to make that goal a reality. In only three years we now have 7 sites across the UK with almost 15,000 sqft of training space in Glasgow, Southport, Mansfield, Oxford Warrington and now our Flagship site opening this month in Watford. This is in line with our mission to be THE leading national provider of fire and security training, bringing accessible apprenticeship training closer to where employers and apprentices need it. In the last three years, we have seen the number of apprentices enrolled on the fire emergency and security systems (FESS) apprenticeship programme quadruple, with an additional 200+ apprentices qualifying to become fully qualified fire and security engineers.
apprenticeships. We will aim, to publish the question
answer
the next column. If you want to
We are planning to take on an apprentice, how do I recruit?
have a team of account managers that will talk you through the process and even help you advertise on the government
or arrange for you to get a trainee to take on a work placement as part of our try before you hire.
We already have an apprentice, how do I sign them up?
The new site in Watford has the capacity to service over 600 new apprentices to the sector, with employers already reserved to start in September we are already on our way to seeing the first 100 apprentices enrol and start training at the new centre. The centre is state of the art and has the best training facilities in the sector, with 13 workshop bays used to create a realistic work environment for the apprentices to learn the hands-on elements of the sector.
enrol all year round to minimize barriers to entry, our enrolment process
fully digital and online with only a few forms to complete. Just get in touch with the email above and we will get back to
There is a long way to go before we can eradicate the skills shortage, but with a model that brings apprenticeship training to employers’ doorstep, and a team that believes in high-quality apprenticeship training we have an opportunity to grow the apprentices in the UK from 1,500 to over 10,000. Imagine that, eradicating the skills shortage in as little as 3 years instead of the projected 25 years.
The CENELEC TC79 committee on alarm systems is currently looking at a revision of EN50131-1, the European system standard for intrusion and holdup systems. Why is this standard important for Europe and what are the benefits of the revision for European citizens, alarm responders, policy makers, insurance companies and for the professional security industry? Here, with the help of Euralarm, we take a closer look…
In order to keep Europe a safe place to live, work and travel we need to protect ourselves and our resources against burglary and robbery. Therefore, many homes and buildings are equipped with an intrusion or hold-up alarm system. The requirements for the design of these systems are laid down in the European standard EN 50131-1. While the number of buildings that are equipped with such a system increased every year, the digitisation of our private and business world exploded. Technology evolved and smart homes and smart building became part of our connected world where each and every device is able to communicate with each other.
Remote access, remote services, connected devices, cloud-based systems and interaction with automation system are just a few examples of today’s possibilities.
Just like fire safety systems, all security systems have one thing in common: we install them while hoping we will never need to use them. But if the system is needed ‘we only have one chance’ to detect an incident. No matter if it is a panic, holdup, fire, or intrusion we cannot afford ourselves to miss an event. Missing an event can be the difference between no incident or a major incident. The same counts for tamper or technical problems which could lead to malfunctioning of a system. Because there is only one chance in case of an event, our industry wants to ensure that the equipment used in these systems have a maximum reliability. That is why the professional security industry already for a long time manufactures and delivers products and services that comply with the EN standards. For intrusion or hold-up alarm system this is the EN 50131-1 standard.
Just like fire safety systems, all security systems have one thing in common: we install them while hoping we will never need to use them. But if the system is needed ‘we only have one chance’ to detect an incident
Times are changing and technology moves forwards at high speed. More and more different types of sensors and systems become available mainly in the Do It Yourself (DIY) and IoT area
EN 50131 has a long history. The first version of the system standard was published in 1997 and was updated several times since then. Other standards in the EN 50131 range followed soon. Today the standard covers all aspects of intrusion and hold-up systems: from the system requirements to power supplies, intrusion detectors and pyrotechnic obscuration security devices. The advantage of a European standard is that it unifies the view on what an electronic intrusion and hold-up system is, as well as defines its functionalities and performance. The standard has helped end users, insurance companies, risk managers, installation and service companies, alarm responders and local authorities across Europe to understand what a system should do.
Since the introduction in 1997 the standard has defined the difference in requirements for low, medium and high risks. This differentiation is meant to ensure that there is a balance between measures and risks. Over the past decades, more parts were added and updated to keep the standards in line with the available technologies. To ensure a correct installation of a security system application guidelines were provided and, in most countries, professional security installers need to proof that they have the knowledge to classify the risks, choose the correct product and install the system in the proper way. Only with these requirements the security system will offer the desired reliability and will be accepted by end users, insurance companies and police response is provided.
In order to proof that security systems and
components meet the European standards, the products are tested by independent accredited laboratories. After being tested successfully the systems and components get their official EN compliant certificate. In most countries these certificates are needed to show compliance and get the product locally accepted. Some countries have additional requirements, like the PP6662 – ACPO policy in the UK or the ‘blockschloß’ functionality in Germany to meet the requirements from the local market. The confirmed compliance with the standards and technical specifications is a passport for the professional security industry in Europe and the base for the confidence in our products and services.
Times are changing and technology moves forwards at high speed. More and more different types of sensors and systems become available mainly in the Do It Yourself (DIY) and IoT area. They combine home automation and energy management with intrusion, safety and security functionality. The combined functionalities are added to the ‘home hub’ to provide the end user intrusion and hold up functionality. Reporting of events is done via IP or GSM to the building owner which can cause challenges to get events transmitted on time to responders. In general, these products and services do not comply with the standards for intrusion and hold-up systems.
Meanwhile, the number of buildings that are secured in this way increases every year, while the digitisation of our private and business world explodes. Technology evolves and smart homes and smart building are becoming part of our connected world where each and every device is able to communicate with each other.
Remote access, remote services, connected devices, cloud-based systems and interaction with automation system are just a few examples of today’s possibilities. This trend towards
Our intercoms offer more than just a point of access.
They deliver an advanced user experience that sets tenants free. Thanks to our wireless technology building access is granted via residents’ smartphone or landline, wherever they are. They never need to miss a delivery again!
our online remote management system frees up your time from both admin and site visits.
the freedom of secure, easy-to-use building access.
This trend towards digitisation is inevitably accompanied by a risk of cyberattacks. This evolution requires a revision of the EN 50131-1
(continued from p38)
digitisation is inevitably accompanied by a risk of cyber-attacks. This evolution requires a revision of the EN 50131-1.
Therefore, Euralarm took the initiative in 2020 to organise an open round-table to describe its vision on the future of the security standard. The outcome of the round-table discussion was that the standard should address a set of components complemented by a proposal bringing some nuance to the original 2 options. These outcomes have been presented to the working group in charge of this revision. Another significant contribution has been the proposal for the structure of the revised standard based on the 5 essential functions of an intruder and hold-up alarm system (detection, control and indication, notification, power supply and interaction with other systems) and considering the 4 performance aspects: effectiveness, reliability, robustness and resilience. Very recently, Euralarm fed the standardisation working group with substantial proposals for drawings depicting the boundaries of the system and a style for writing the content of the new standard.
Going forwards Euralarm wants to ensure that the updated standards on one side
include the use of new technologies and on the other side continue to ensure that the product, installation and services meet a set of functionalities and qualities and perform as expected in case of an event. This will give users the best insurance that their system works as they expect and that it does not miss any events. Euralarm also believes that the revision will have significant impact on the other standards and therefore suggest to establish, when achievable, a roadmap for the corresponding revision of these other standards. In particular, the revision of the EN 50131 product standards should be refrained until the content of the revised EN 50131-1 is stabilised.
Euralarm calls upon all stakeholders –insurance companies, risk managers, installation and service companies, alarm responders and local authorities – to join the work from Euralarm and its members and participate in the different working groups from TC79. Together with stakeholders on European or on national level we can keep Europe a safe and secure place to live, work and travel.
to
What would be a typical project for you?
At TouchStar we don’t really have a one size fits all approach, our projects are typically large scale and can cover one or many of our disciplines. As such, the projects we work on can range in size, from one door to multi door, multi-site operations, they can also span a wide number of sectors; anything from manufacturing and retail, through to education, healthcare, commercial and warehousing. That said, no matter what the size or scope of the project may be, we always deliver a complete end to end project management service covering consultation, design, installation and most importantly the ongoing support of a project.
Do you have any ‘go to’ technology and manufacturers?
As a designer and manufacturer our goal is to provide a best fit and tailored solution, to this end we have the benefit of owning our own ‘go to’ inhouse technology, however we do integrate our technology with a small number of industry leading third party equipment providers. Integrating door systems, car park barriers, gates and turnstiles, our security hardware products include ievo biometric readers as well as hardware products from Abloy, FAAC, Avigilon, Hikvision and IDL. By working with a smaller number of best-in-class technology providers, this has enabled us to raise the bar in relation to the quality and scalability of solution we can provide, but also from a service perspective, the solutions are easier to support and manage.
What is the best thing about working in this industry?
Relationships with customers, manufacturers and partners is a big part of what makes the industry great. When you have delivered a project within budget and on time, relationships stay strong, and it is great when people remain in contact even when they move on in the industry. As a business we have established many long-term relationships with our customers which in turn have become more of a partnership. For me, the ability to scale up, enhance and help support our customers as they grow their operations really is the most satisfying part of being involved in this industry.
Is third party accreditation beneficial?
More than we appreciate sometimes. Certification isn’t about just selling that badge but knowing as an organisation you are not only operating to your own internal standards, but you are also working in the same way as others do and as others measure. Every renewal of every standard we hold brings the next list of improvements we can step up to. Maintaining accreditation with our governing bodies means we are growing with the requirement of the times.
Name: Lynden Jones
Security life with Lynden Jones of TouchStar ATC based in Manchester
Job title: Managing Director
Time in security/fire: 12 years
Company: TouchStar ATC
Location: Manchester
Areas of expertise: Design, manufacture, installation and support of security solutions (access control, CCTV and intruder). Provision of Time and Attendance solutions
Accreditations: NSI Gold, Construction Line and Safe Contractor
Do you think there is an engineer skills shortage? Any trouble recruiting?
There is a shift in the employment industry from what I can see and I don’t think it is just restricted to engineers. Everybody is a part of this changing world and of late there have been many changes such as Brexit and COVID which people have had to accept and navigate We are lucky in that we have a well-established and loyal team, however I can see how the changes we have faced would make many reflect on things such as their quality of work/life balance or their financial position. Only when there is some level of stabilisation in the world will the market, customers, and staffing settle.
“Maintaining accreditation with our governing bodies means we are growing with the requirement of the times”
What impact has smart/home automation had on your business?
A lot of the products we sell in the domestic market have been derived from the commercial world, but there are also many smart/home automation products that are not applicable to the commercial world. What is great is that there is a better understanding of the technology available within our market and the benefits they offer, however we can’t deny there will always be the commercial pressure associated with cheaper domestic products.
What would make your job easier?
“We always work hard to ensure that both ourselves and our customers have realistic expectations when it comes to the outcome of a project, whether it is financial, technological or otherwise”
Are there any common requests from customers that give you problems?
For us, problems provide us with the opportunities to help grow and shape the products and solutions we offer. One of the most common ones is the expectation of value for money. At TouchStar, we always work hard to ensure that both ourselves and our customers have realistic expectations when it comes to the outcome of a project, whether it is indeed financial, technological or otherwise, when these expectations are not fully aligned that is when problems tend to occur.
What is the industry’s biggest myth?
One of the main myths is the assumption that upgrading an access control solution means that everything needs replacing at the same time such as readers, cards and locks. In most instances, this is not the case and many systems can work with existing door furniture and sometimes even the same wiring.
It would be great to see a national standard whereby a company is recognised as being to a particular standard, reputable and operating to agreed and fair pricing structure. This would not help raise standards within the industry, but ensure orders can be placed based on merits and not a free for all tender where the customer may be left with less than desirable options or a provider is forced to lower standards to meet cost pressures.
What is your ultimate/fantasy electronic security/fire product?
The ultimate would be true AI and not just machine learning. Something that is tapped into everything and can rationalise any input and complete any check before making an action. Until then – it is the users that make technology perform at its best, ensuring they are trained to the highest of standards will allow for optimum performance.
What advice would you give to a younger version of yourself?
As long as you are doing and doing to the best of your ability everything else will find its place. Never sit still and dream, but instead, plan, execute and review.
Will England ever win the World Cup again?
I am not one for football or watching any game/ sport. The only thing I have to say about this is; if you can’t lose with dignity you don’t deserve to win and if you can’t win with integrity you don’t deserve to play.
If you won £25,000 what would you do with the money?
Me personally I would invest in the younger version of me which is my son. He is bordering around this industry and has just started college. I am sure it would make his life easier if he had a leg up and I would encourage him to use it wisely. If this is for the business, I would invest in a young person to bring on board and teach our values to build them to be the best they can be.
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An overview of some of the products we have featured in PSI independent test reports over recent months. Manufacturers and distributors have no input in the testing or the final results so you can rest assured that these are genuine reports and not based on external influences.
Part of the Bosch Flexidome IP 3000i IR range, this fixed dome camera is impact resistant to IK10 with IP66 protection rating and has a 1/2.9” 5MP CMOS sensor, 3.2 to 10mm motorised lens and a range of “Essential” video analytic functions. It has a diameter of 137mm and height of 122.5mm. It has an operating temperature of30°C to +50°C.
Review: A very capable dome camera with a wide range of configuration options. Score: 8.5/10
The DC-S6283HRXL dome is an external IP66, IK10 rated, 1/2” CMOS 2MP Lightmaster PTZ ONVIF compliant dome with 36 times zoom lens and long range IR capability.
Review: A well featured PTZ dome with simple setup, excellent optical performance and enhanced IR illumination. Score: 8/10
Promoted as a 5MP WDR Starlight Varifocal IP67 network bullet camera, the unit is based on a 1/ 2.7” sensor with a 2.7 to 13.5mm auto-focus motorized zoom lens giving a horizontal angle of view from 93.28° to 28.56°.
Review: A versatile solidly built external bullet camera with a wide range of configuration settings. The security settings allow the camera to be suitably locked-down but the lack of a forced “strong” password is a concern; perhaps a future firmware update will remedy this. Score: 8/10
The 3xLogic VX-VT-56 is an IP66 bullet style external thermal camera with a 56° horizontal field of view. It has motion detection including video content analysis and temperature alarm capabilities built in.
Review: A very compact thermal bullet camera that is straightforward to install and set up. t is capable of detecting scene intrusion and creating alarms regardless of light levels and weather conditions. A variety of specialist analytics is included. Score: 8/10
This IP67, 8MP bullet camera is from the Hikvision ColorVu range. It is designed for 24-hour colour imagery with warm-white visible LED illumination support for zero light scenes. A wide 2.8mm lens version is standard with 4mm and 6mm options.
Review: An extremely sensitive 8MP high-resolution camera with advanced detection capabilities, 24-hour colour capability and a wide range of security features.
The Illustra Flex multi-sensor camera provides four 4MP camera views from a single location over a single network cable using just one IP address. The IP66 cameras can be flexibly positioned within the housing for full 360° coverage.
An interesting approach to the provision of multi-camera highly detailed wide-angle views from a single housing with straightforward installation and configuration. Score: 8/10
This internal 360° view camera designed for ceiling or wall mounting, is based on a 12MP sensor and provides a fisheye image with a wide range of configuration options. Review: A very powerful compact fisheye view camera compatible with a wide range of video management systems with simplicity of installation and good support documentation.
Score: 8.5/10
The DH-IPC-HDW3549H-AS-PV-S3 is a 5MP full-colour fixed-focal eyeball WizSense network camera. It is the latest in the company’s TiOC (three- in-one camera) line which integrates 24/7 full-colour monitoring, active deterrence and AI into one solution.
Review: A very capable Eyeball style dome that has a wide range of features to help detect and deter intruders, with extensive cyber security settings. When used with the Dahua Smart NVR, the camera supports intelligent search capabilities. Score: 8.5/10
Wisenet – PNM-C7083RVD
The PNM-C7083RVD multi-directional camera is a dual dome device that provides two 2MP views that can be individually set to suit locations while requiring only one network lead. The cameras provide AI object classification analytics and low light operation. They are IP66 & NEMA4X environmentally rated with an IK10 impact protection rating.
Review: An impressive and very flexible dual camera unit that is easy to install, configure and maintain. Score: 9/10
The AX Pro can be purchased as a kit or individual components. The reviewed system was a DS-PWA96-Kit1-WE kit with the seven parts as listed. It is a wireless Grade 2 alarm system that can be used stand-alone or integrated into a management system. Additional modules are available to link to home automation products and systems. The DS-PWA96-M-WE panel supports up to 32 areas and 96 zones.
Review: A compact wireless alarm system with extended battery duration and flexible remote management. The product is well suited to central monitoring with a range of protocols supported. A reasonably wide and increasing range of detector types with scope for integration with home-automation systems. Score: 8.5/10
This tamperproof and weatherproof contact extends perimeter protection applications to securing sheds, garages, gates etc, with remote voice push notification alerts via the smart device apps, HomeControl2.0 and ProControl+. Featuring an IP66 rating, this discreet and versatile Grade 2 device is described as easy to fit and calibrate.
Review: The product is constructed very well. The casing is made of a hard polycarbonate with a deep grey (anthracite) finish which makes the door contact look great. The overall performance of the product did not disappoint during testing as it managed to maintain a high signal strength at all times as well as being very responsive. Score: 8.5/10
The Ajax MotionCam Outdoor is an IP 55 rated combined external PIR sensor with inbuilt capture camera for use with the latest Ajax Hubs that support visual verification. The detector has settings for the image resolution and number of pictures sent on alarm. After dark the unit has two high-intensity infrared LEDs to provide illumination for the camera’s monochrome mode.
Review: A very simple to install and manage, extended battery life external PIR detector for Ajax based Hub 2 systems, with the advantage of visual verification. Score: 9/10
Eaton – i-on10 KP
The i-on Compact Security System is a Grade 2 wired intrusion detection panel with 10 zones and up to 10 users and 4 keypads. It is promoted as being suitable for simple, entry-level burglar alarm systems to protect homes and small commercial installations.
Review: A straightforward and engineer friendly grade 2 wired alarm system with a wide range of configuration options and simplicity of installation. Good documentation is supplied with the product.
Score: 9/10
MiniAir 2 is a single-path signalling solution that utilises a 4G/LTE-M path to signal an alarm from a protected premises to an ARC. It comes with a standby SIM as a backup to safeguard the system, if the active SIM fails.
Review: The product overall is great. It is a perfect solution to the PSTN switch over/off as it means that existing systems that rely solely on PSTN signalling can continue to do so without the expense of upgrading the customers control equipment. Score: 9/10
Capture motion detectors are intended for use in a wide variety of professional security applications. With a choice of EN Grade 2 wired or wireless connectivity, wall or ceiling mounting, and a choice of detection technologies including dual element, quad element or dual technology sensing, Capture suits a wide variety of security environments.
Review: The ease of connection with a range of switchable, built-in EOL resistor values simplifies the installation process. The potential for device branding will likely be appealing to independent installers. Score: 9/10
The LightSYS+ is an alarm system that can be configured for Grade 2 or Grade 3 systems and supports up to 32 partitions, 512 zones and 500 users. It is structured around an RS485 bus architecture and is supported by a wide range of optional modules including GSM 2G, 3G and 4G, Audio messaging, Listen & Speak units, and VUpoint IP cameras for visual verification
Review: A comprehensive alarm system which can be configured for small to large, single or multiple occupancy installations in residential, retail, or small to large commercial business properties. Score: 8.5/10
The Videoloft Cloud Adapter 8 is an eight channel bridging device which equips new and legacy video surveillance systems with Videoloft’s offsite cloud video solution.
Review: It is a very cost effective solution for those looking to update existing systems, upgrade the overall storage solution, or wanting to connect independent cameras to a recording and viewing platform without the need for a recorder or controller. Score: 8.5/10
The Wisenet TID-600R is a compact IP65, IK08 intercom unit featuring a 1/2.8” 2MP camera with a very wide viewing angle and infrared support up to 5 metres. It supports SIP 2.0 connection, has a touchless call option, edge storage and ONVIF compliance. It measures 165(h) x 49(w) x 48(d) cm with a weight of 490g.
Review: This is an impressive SIP 2.0 intercom unit that can be used in a wide range of situations especially in healthcare, where the touch-free method to initiate a call reduces infection risks. The HD camera and its event recording options can provide excellent evidential
This video intercom features a 10”touch display boosted by the Axis ARTPEC-7 processor, full-HD camera and WaveKey technology. The unit is rated IP65 and IK08, meaning that users can touch the display even if there is any water on its surface.
Review: The unit is easily customisable depending on the project, with ability to customise each resident if used in a domestic setting, and importing business logos and grouping for businesses in a commercial setting – a very elegant solution and great addition to the outside of any building. Score: 8.5/10
As the migration from PSTN to IP lines in the UK continues, Texecom’s primary alarm communication service, Texecom Monitor, is being utilised by a growing number of Alarm Receiving Centres (ARCs) in the UK. Here we find out why it is an attractive proposition
Following the launch of Texecom Monitor in April 2022 the system has been adopted by a host of alarm monitoring companies including SMC, Scutum Digital, EMCS, Fenix Monitoring, First County Monitoring and also Southern & Northern Monitoring. The company has recently announced that further ARCs have signed up with ASM, QVIS Monitoring and Corps Monitoring all becoming approved users of the technology.
Texecom Monitor offers SP2, SP2 Radio, DP2, DP3 and DP4 primary alarm signalling to leading Alarm Receiving Centres. The service is accessed from Premier Elite systems via dualpath SmartCom 4G communicators which provide connectivity to all the major UK telecommunication networks, including O2, EE, 3 (H3G) and Vodafone.
In essence Texecom Monitor makes adding primary alarm communications simple and easy. No messing about for installers in ordering bespoke equipment from ARCs for a particular, specific, site. No time-consuming wiring, programming and testing regime. No arduous
ARC account setup process. Texecom Monitor is fully integrated with Premier Elite alarm systems making alarm signalling plug-and-play for the field alarm installer.
Managing and monitoring Texecom Monitor is setup and configured through a Texecom Cloud account, giving installers total control and visibility and the ability to manage ARCs, Texecom Cloud diagnostics and Texecom Connect app management all from the company cloud account.
The field-service app TexecomPro provides installers with all the tools to setup, configure and diagnose connectivity, on the go. For your customers, Texecom Connect puts users in control of their security systems. Available on
The system has been adopted by a host of alarm monitoring companies such as SMC, Scutum Digital, EMCS, Fenix Monitoring, First County Monitoring and Southern & Northern Monitoring and more
Texecom Monitor is setup and configured through a Texecom Cloud account, giving installers total control and visibility
Android or iOS, the Texecom Connect app allows users to control Premier Elite security systems directly from their compatible smartphone or tablet device.
Texecom Monitor has been designed from the ground up with cyber security at the heart of the cloud architecture and has been penetration tested by leading cyber security experts to ensure compliance with the highest standards.
Texecom’s cloud-based architecture that powers Texecom Monitor provides layers of resiliency and redundancy - ensuring reliable communications. With dual path, fully roaming 4G communications backed up with multiredundant cloud transport systems, Texecom Monitor is a service you can depend on as it exceeds EN50136 DP4 signalling uptime requirements and has achieved 100% uptime availability in the last twelve months.
The Texecom Monitor digital platform can help raise service levels and reduce overheads for installation companies such as fuel costs and engineer on-site time in conjunction through the benefits of Cloud services. The system provides the simple and seamless answer to going All-IP whilst offering customers add-ons such as App management and control and increasing service levels to those with Premier Elite systems.
Amthal has worked with contractors in the fit out for the new NQ64 arcade bar in London, ensuring staff and guests can enjoy the retro arcade games and classic consoles safely and securely.
The new addition in Soho, NQ64’s eighth UK venue, now offers a choice of over 30 original arcade games including Time Crisis, Guitar Hero, Dancing Stage and Pac-Man, alongside a selection of gamer-themed cocktails.
In the build, contractors Clarke Gough ripped out the existing site, taking it right back to the brickwork and building from scratch to create the new NQ64 experience. This included removal of a legacy CCTV and intruder alarm, which Amthal replaced with a smart and monitored solution.
Andy Platt, Property Manager at NQ64 Arcade Bars said: “It’s always exciting to open a new venue, but bringing NQ64 to London has been a huge ambition of ours for some years. We think it will bring a whole new dimension to the entertainment landscape of the capital by transporting visitors back in time. This is whilst being the latest hotspot for those who just want to have a drink and a good night out in the capital.”
NQ64 Soho has a capacity for 300 people, for which safety and security was a top priority in the specification and design of the venue.
Andrew Clarke of Clark Gough Contractors added: “This was an immense project where every aspect of the design had to work with the retro
glowing neon graffiti theme of NQ64, right from the entrance through to the bar area.
“In the first fit stage, we had to include security to ensure compliance.Having Amthal on board right from the early stages of the design, and specification of the bar development was key. The team could offer advice and practical support on how and where to install the right systems to assure guest safety and peace of mind.”
Steve Holdway, Amthal Account Manager – Sales Team concluded:
“Security measures must be in place to protect everyone on site, and the property itself, and this extends to all part of the premises. What our work here shows is the importance of operating closely with contractors right from specification and design to ensure systems can be installed that blend with their surroundings, without affecting the experience of staff and guests.”
Abloy UK has supplied the SafePod Network with the Assa Abloy ARX access control solution to help secure the new research facilities located at universities across the UK.
The SafePod Network provides standardised safe settings across the UK for data that requires secure access for research. The network was launched in September 2021.
SafePods include the ARX access control
The Marina di Varazze tourist port needed to replace a completely analogue video surveillance system that no longer met its needs so the security team decided to invest in a new system to improve the quality of the recordings and give operators the ability to view footage remotely.
The aim of the upgrade was to improve the safety of the personnel assigned to the structure, of the shipowners and of the commercial premises located on the promenade of the port itself. Furthermore, there was the need to have the option of providing clear and effective documentation to the police in the event of a specific request/investigation.
solution to provide secure access to researchers, as well as CCTV, an area for dataset analysis, and an IT cupboard for the storage of services.
To provide a safe and robust environment for researchers, SafePods required a security solution that could offer a simple access system while ensuring it was kept physically secure.
Several access control system options were considered during the SafePod prototype and specification phase. A fingerprint reader was tested, but it did not meet the requirements in terms of reliability and ease of use.
Using ARX, for controlled access, researchers are supplied with a pre-programmed door card that can be swiped over the reader on the SafePod door to gain access and begin their research.
Darren Lightfoot, SafePod Network Manager explained: “SafePods were created to widen the opportunities for approved researchers to work with data that requires secure access and improve the quantity and diversity of public benefit research undertaken across the UK.
“The Assa Abloy ARX access control system was a key component for providing researchers with secure access to SafePods. The online management software is straight forward to use, and it was great that I could brand the swipe cards to give a custom and professional finish.”
Installation of the ARX solution was managed by JCI, who also provide services at other Universities operating the ARX platform.
There are expected to be around 24 SafePods primarily based in universities across the UK by the end of 2022.
The video surveillance system had to be able to protect the 232,000 square metres of port, of which 144,000 square metres is water, as well as shops, restaurants, bars, car parks, public areas and apartments.
The Marina security team had previously worked with XiX by Paolo Laterza so they once again turned to the company to install the first phase of cameras, the fibre-optic infrastructure, and all active equipment, switches, servers and clients.
XiX by Paolo Laterza advised investing in Wisenet Q and Wisenet X cameras and centralising the system to the VMS Wisenet WAVE.
The first phase involved the installation of IP cameras, in particular 33 bullet cameras and four speed domes. After completing this first phase, and with the changing needs of the marina, additional cameras were added, bringing the total to 67.
Marina di Varazze invested in Wisenet WAVE, Hanwha Techwin's VMS, to consolidate video feeds from both Wisenet cameras and legacy devices still in use. There is a control room on site to protect and monitor the marina 24/7, and thanks to Wisenet WAVE, operators can quickly access footage to investigate events and people of interest. In addition, operators can easily find the most appropriate footage and images relating to an event and export this data to be delivered, if necessary, to the police.
Islington Council has worked with Comelit-PAC to create a cloud based door entry solution for managing access control to communal residential developments across its housing portfolio.
London Borough Council, Islington has made the transition to a PAC cloud solution across its housing network, delivering improved security for residents.
Initially, PAC pilot tested the system across six blocks. The pilot was successful in working around residents to ensure a seamless transaction of fobs and secure access to communal areas. The works have now been extended to more locations across the borough.
The PAC security system can accommodate the high frequency movement of residents and operators who may need controlled access to communal areas. Overall, the PAC installation offers greater peace of mind and safe audit control.
From the borough’s perspective, the remote capability enables a much more efficient approach to managing access throughout our properties, enabling resident instant access, and old resident details can be removed and replaced as necessary.
At the same time, Islington has peace of mind that data captured is secure in the cloud, in compliance with latest standards.
DAHUA TECHNOLOGY UK & IRELAND
Quantum, 60 Norden Road, Maidenhead, SL6 4AY
Tel: +44(0)1628 882210 Email: sales.uk@dahuatech.com www.dahuasecurity.com/uk
Tel: +44 (0) 1763 273 243 Fax: +44 (0) 1763 274 106 Email: sales@kerisystems.co.uk www.kerisystems.co.uk
Integrated Design Limited, Feltham Point, Air Park Way, Feltham, Middlesex. TW13 7EQ Tel: +44 (0) 208 890 5550 sales@idl.co.uk www.fastlane-turnstiles.com
ZHEJIANG UNIVIEW TECHNOLOGIES CO., LTD. global.uniview.com info.uki@uniview.com
1000 Great West Road, Brentford, Middlesex TW8 9HH
Tel: +44(0)203 657 5678 Email: uksales@idisglobal.com www.idisglobal.com
F3 Enterprise way, Vale Business Park, Evesham, Worcs WR11 1GS Tel 01386 425810 Sales.uk@rbh-access.com www.rbh-access.com
BOSCH
PO Box 750, Uxbridge, Middlesex UB9 5ZJ
Tel: +44(0)330 1239979 uk.securitysystems@bosch.com www.uk.boschsecurity.com
Distributor of electronic security systems and solutions for over 250 leading manufacturers, the company also offers an internal technical support team, dedicated field support engineers along with a suite of training courses and services. ADI also offers a variety of fast, reliable delivery options, including specified time delivery, next day or collection from any one of 28 branches nationwide. Plus, with an ADI online account, installers can order up to 7pm for next day delivery.
Tel: 0161 767 2990
Fax: 0161 767 2999 sales.uk@adiglobal.com www.adiglobal.com/uk
SECURITY PRODUCTS AND INTEGRATED SOLUTIONS
Tel: +44 (0) 844 8000 235 securitysales@honeywell.com
Unit No: OneJLT-06-23, OneJLT, Plot No. DMCC-EZI-1AB, Jumeriah Lakes Tower, Dubai
Tel: +380445381310 Email: support@ajax.systems www.ajax.systems
Fortus is a distributor of security and fire solutions. We are the largest privately owned, B2B security distribution company trading across the UK & IRE within the key industry verticals of CCTV, Intruder, Access and Fire products. With more than 20 years’ experience in technology distribution with key brands, we can support you with any size project as well as offering next day delivery.
Tel: +44 (0)1462 708820 www.fortusuk.com
114 Power Road Studios, Chiswick, London W4 5PY
Intratone is a manufacturer and service provider of GSM door entry technology. Over the past 10 years Intratone has expanded its product portfolio to include a large range of video intercoms, proximity readers and digital noticeboards. Quick installation, no costly handsets, remote management via free cloud portal make our wireless system to a sustainable, real-time solution for all your accesses.
Tel: +44(0)208 0379012 Email: info@intratone.uk.com www.intratone.uk.com
HKC SECURITY LTD
James Hill Street, Littleborough OL15 8AE
Tel: +44(0)1706 373560 Email: ukinfo@hkc.ie www.hkcsecurity.com
WORLD-LEADING MANUFACTURER OF ELECTRONIC SECURITY EQUIPMENT
PYRONIX LTD
Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire S66 8QY
Tel: +44(0)1709 700 100 sales@pyronix.com www.pyronix.com
SECURITY YOU CAN TRUST
TEXECOM INTRUDER
Bradwood Court, St Crispin Way, Haslingden, Lancs BB4 4PW
Tel: +44(0)1706 212524 sales@texe.com www.texe.com
Paxton House, Home Farm Road, Brighton, BN1 9HU
We lead in specialist recruitment for the Fire & Security, Telecoms, and M&E sectors.
With over 20 years of trading, Technical Resources work with the best permanent and contract staff, helping our clients to deliver their services.
Whether it’s permanent, contract, or larger recruitment programs - we deliver the right candidates to our clients. To do this, we have a great team of hardworking recruiters who know that getting recruitment right the first time is key to the success of the businesses we serve and the professionals we find jobs for. What makes us different? We reference check ALL our candidates.
The projects you have need to be delivered. So, we will only send you candidates that we have previously used or successfully referenced. This saves you crucial time and ensures successful project delivery.
Concerned about compliance? Quality and compliance is in our DNA. Compliance checks are a key part of our weekly processes. And we don't stop after placing the candidates with you. We run weekly checks on all contractor timesheets and will check in with you and your contractor too.
Rivermead House, Hamm Moor Lane, Addlestone, Surrey, KT15 2SF 01932 837 777 info@tecres.uk.com www.technicalresources.co.uk
We’ve over 35 years of experience in the fire and security industry. Prepare and protect homes and businesses with our alarm signalling systems. From fast and affordable to best in the business, you can get every customer future-ready for all-IP. Simple to install, with a choice of fixed IP and wi-fi connected options. Dual SIM and roaming 4G for resilient wireless signalling. Many of them also come with no upfront costs and all with a 10-year guarantee and 24/7 support.
Tel: 0800 800 628 Email address: redcare@bt.com Twitter: @BTRedcare Website: www.redcare.bt.com
T: +44 (0)1895 474474 sales@csl-group.com @CSLGroupLtd www.csl-group.com
Challenge Way, Martland Park, Wigan WN5 OLD United Kingdom
Tel: +44 (0) 1942 322744 www.c-tec.com
With 37 years of experience, we design and manufacture market-leading security solutions for a range of buildings. Around 30,000 buildings are secured globally by Paxton products, every year. We utilise the latest technology to provide powerful, yet easy-to-install and use security solutions. Our products are designed for a wide range of sectors including education, healthcare, retail, leisure, commercial, the public sector and more. All our products are manufactured in the UK and are backed by our 5-year guarantee and hasslefree returns policy.
Tel: 01273 811080 support@paxton.co.uk www.paxton-access.com
PO Box 1288, Chelmsford, Essex CM1 9BQ
InstallerPro is designed for UK Fire & Security companies. With InstallerPro you will never miss a job, visit, or invoice again. Our system helps keep your business on track and maintain your compliance to BS/ISO standards, SSAIB, NSI, BAFE & GateSafe. InstallerPro comes preloaded with all the tools you need to get working straight away, and because its cloud based, you can work from anywhere. Import your clients from your old software and get started with InstallerPro today. enquiries@installerpro.co.uk www.installerpro.co.uk
Hazel Court, Blidworth, Nottingham NG21 0RY
sales@webeyecms.com
QED has appointed Daniel Jones in the role of Business Development Manager.
Daniel has over 20 years’ experience working in sales and has a vast array of knowledge within the security industry.
On his appointment, Daniel said: ‘’I’m really looking forward to hitting the ground running at QED. When the opportunity arose, I couldn’t wait to join the team and bring my sales expertise to help the company grow in the right direction.’’
Mayflex has appointed Billy Hopkins in the role of Account Manager for Converged Technology with an emphasis on IP security.
Billy joins Mayflex from Hanwha Techwin Europe where he was based for the last three years as a National Account Manager and prior to that worked for IDIS for five years in both business development and technical roles.
Simon Steer, Director of Sales for Security at Mayflex commented: “We are delighted to welcome Billy to the team, he’s got great experience in the security market, and he has a strong technical background which I believe is extremely beneficial when selling IP security solutions and supporting our customers to make the right decisions.”
Inner Range has welcomed Gareth Vaughan to its technical support team to bolster engineering support for integrators and endusers.
Gareth has more than 20 years’ experience in the security industry and is joining Inner Range in the role of Engineer – Application. Gareth will support customers with technical queries about Inner Range systems and integrations, as well as providing training for integrators and product demonstrations as part of the sales process.
Gareth said: “I’m looking forward to becoming an expert on the Integriti product range, specifically building my knowledge on large access control systems, and helping customers create exactly the solutions they need.”
QED’s Sales Director, Ian Garden said: “I’ve worked with Daniel before in a previous sales role, so I’ve seen first-hand what he can achieve with his hard work and dedication.”
Distributor
GTEC has appointed Rayan Cherri as its new Head of Sales. Rayan joins the business with over 15 years’ experience in sales and business development gained from eCommerce and the security industries across Europe and the Middle East.
GTEC has also appointed a new Marketing Manager; Kamil Nagorski. Kamil joins the company with a rich history in strategic marketing, branding and graphic design. He has led successful marketing work for brands in Belgium, Poland and France across various industries including FMCG, wellness and beauty. Security and CCTV is a new sector for Kamil to explore.
Shinsuke Kubo, Hochiki’s Managing Director for the Middle East operation based out of Dubai, is to take up the role of Commercial Director for Hochiki Europe, Middle East, Africa, and India. This new role will be based out of the UK head office in Gillingham with regular visits to the Middle East, where he will continue to play a key role in the development of this region and remain as a board Director. In his new role, Shinsuke Kubo will be focused on leading the product management team to develop the company's road map. He has already set up his key team with David Brown as Product Manager and Robert Head as Commercial Product Manager, who between them bring over 40 years' experience of working with Hochiki and within fire safety.
