Professional Security Installer www.psimagazine.co.uk £4.00–2022September Follow PSI Magazine MEET INSTALLERTHE Mark McGoldrick of Panthera Group PRODUCTTEST Assa Abloy Pulse SECURITYPEOPLE Finding the talent FACING PrepareFAILURE?SIGNALforlifeafter2Gand3GEDITOR’SCHOICE A look at the best new products
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5 Editorial Despite it involving technology that embraces AI, cloud, smartphone apps and analytics it feels like the security industry still isn’t seen as an attractive career 6 Industry news News and events from the security and fire sectors 11 Appointments Movers and shakers from the security industry 12Editor’s Choice The pick of the latest security products with information from the manufacturers and handy QR codes 16 A Premier League installation Leeds Utd FC has upgraded its network to improve the fan experience at Elland Road 18 Social media The posts that caught our eye on the PSI Instagram feed 20 The ECS goes digital David Scott of Skills for Security reveals a new method for delivering the course 23 Nurturing security talent George Zitko of Zitko Group on finding and retaining skilled security systems engineers and personnel 27 Video benefits for retails A look at the role of video beyond security in retail areas 31 Connection problems 2G and 3G connectivity is being phased out. Are you ready for the change? 34 A new alarm response An overview of the RSPNDR alarm response service 35 Cyber responsibilties We talk to Glenn Foot at Eaton about the developments in alarm systems and the new CySPAG initiative for manufacturers from the BSIA 43 Fire safety in schools How to approach fire safety maintenance 47 Meet the installer Security life with Mark McGoldrick of Panthera Group 57 The PSI Directory Your at-a-glance guide of essential contacts www.psimagazine.co.uk 3 Professional Security Installer www.psimagazine.co.uk £4.00–2022September Follow PSI Magazine MEET INSTALLERTHE Mark McGoldrick of Panthera Group PRODUCTTEST Assa Abloy Pulse SECURITYPEOPLE Finding the talent FACING PrepareFAILURE?SIGNALforlifeafter2Gand3GEDITOR’SCHOICE A look at the best new products CONTACTS EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: Twitter:andy.clutton@psimagazine.co.uk@SecurityDrum DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8300 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@psimagazine.co.uk DISPLAY ADVERTISING Paul Amura Tel: 020 8295 8307 Fax: 01322 292295 E-mail: paul.amura@proactivpubs.co.uk ADMINISTRATION Tracey Cole Tel: 020 8295 8306 Fax: 01322 292295 E-mail: tracey.cole@proactivpubs.co.uk MANAGING DIRECTOR Mark Quittenton Security-based editorial contributions to PSI are welcomed, and the Editor reserves the right to alter or abridge text prior to publication. The views expressed in PSI are not necessarily those of the publishers. Editorial and Advertisement Office PRO-ACTIV PUBLICATIONS LTD PO BOX ©DA1DARTFORD3329FFPro-ActivPublications Ltd 2022 All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. ISSN: 1360-6476 PSI is currently available for an annual subscription rate of £48 (UK) or £99 (overseas) Connection problems ahead? As part of its plans to enable a smooth transition to 5G, the UK Government has announced that 2G and 3G networks would be phased out nationwide by 2033. The shutdown could happen long before that, though... www.psimagazine.co.uk September 2022PSiQRCodes For ease of access, some of the items in PSi carry QR codes. Simply scan with your phone to visit relevant websites. PRODUCT TESTING 14 Assa Abloy – Pulse The cylinder lock is put through its paces by an independent reviewer
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Everyone reading this magazine will be aware of the skills shortage in the security installation sector; it’s no secret and has been public knowledge for some years. Trades are just not trendy careers at a time when people want to be social media influencers, app developers or celebrities. Times change; as we have all become more au fait with using a keyboard, smartphones and computers the jobs market and school leavers’ ambitions have altered to an increasingly IT savvy world. Take for example all of those people who left school, went to secretarial college and then onto an office with dreams of being the PA or secretary to the top brass. Now that we can all type our own emails that go out instantly, who needs a typist for a posted letter? As technology changes, it changes what we end up doing with it and roles evolve. Along the same lines, thanks to the pandemic many more people are working from home and the skills required to do jobs that don’t require a PC are disappearing. The post-war generation were proficient in DIY, general car maintenance and house repairs, whereas today those abilities are becoming scarce. Once you start providing equipment with fitted plugs, people don’t learn to fit one. When was the last time you opened a car bonnet and saw something that looked like an engine? Technology advances change what we need to do and what we are able to do. So why wouldn’t anyone want to join the security installation sector for a career in fitting systems? As we’ve discussed previously, this sector is full of sexy stuff - we’re inundated with AI, networks, analytics, apps etc so that’s got to be attractive. Perhaps older readers might suggest that the younger generation doesn’t want a career in which they could be called out at all hours or where the company car is actually a van. Many of the apprentices at the recent Next Generation event said that they entered the sector not because of the kit they get to play with or the attraction of a company van but because they already know someone in the trade who told them about the career security, the earning potential and the satisfaction that comes from doing a good job for the customer.
Promoting careers
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Ask yourself, how did you get into this sector? Yes there will be some who moved in from alternate trades such as electricians, but word of mouth means that we all have a role to play in promoting the sector as one that is a worthy lifetime career. It’s not like journalism, as the joke goes: How did you get into journalism? Same as everyone else, I failed all my exams at school and fell in with the wrong crowd. We can all do our bit to raise awareness of the value of installers and the career path for talented engineers.
This month we continue our look at the security installer skills shortage and what the trends are for engineers and employers in a busy recruitment market
Johnson Controls announces Vindex Systems acquisition
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“We are excited to bring our security expertise together and look forward to continued success.”
Adam says: “One of the major benefits of having secure, uncomplicated company ownership, is that we are always able to focus on making decisions for the best long-term outcome.”Tonyplans to use his retirement wisely, continuing to create useful and innovative inventions.
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Paxton founder Tony Ratcliffe reveals plan to step down 38 years after founding Paxton, Tony Ratcliffe, Group Chairman of the manufacturer,technology is stepping down. His son Sholto Ratcliffe will take on the role, continuing Paxton’s journey and his father’s legacy.Tony is retiring from his role after nearly four decades overseeing the company’s growth from a small annually.overworldwideoverthatinternationalmulti-million-poundkeypadlaunchingenterprisetheTouchlockin1985,toabusinessnowexportsto60countriesandsecures30,000buildings“WithPaxton,Ihave achieved more than I ever thought I could,” said Tony. “This is simply because of the challenges and the learning I have gone through. I hope that every employee can do what I have done and follow that path, which is to be challenged, to learn, and to get there in the end. The future for Paxton is so exciting, and with the new generation of people coming through, I think there are no limits for the company.”
Tony’s eldest son Sholto Ratcliffe is taking over his father’s long-standing role and the company will continue to be led by Paxton CEO Adam Stroud who has been with the manufacturer for over 25 years. Sholto has been working alongside Tony and Adam for the past nine years in preparation for this transition. In addition to his role as nonexecutive Group Chairman of Paxton, Sholto runs his own recording studio in London, where he balances both the technical and business aspect of the “Sometimesstudio.when the founder of a successful company retires, its future becomes uncertain,” comments Sholto. “It may be sold, restructured, or passed to multiple factions of shareholders. My job is to remove that uncertainty in the transition between generations and beyond, allowing the Paxton team to work safely in the knowledge that the company is not going to disappear.”
“We are excited to welcome Vindex Systems to the Johnson Controls family. This acquisition demonstrates the strengthening of our holistic security and safety services,” said Carl Hogg, General Manager, Integrated Security Solutions, Johnson Controls UK&I. “Joining Johnson Controls is a pivotal step for our team, providing an opportunity to build our reputation and deliver outstanding service to even more customers across the UK,” said Clive Talbot, CEO, Vindex Systems.
Tony Ratcliffe is retiring from his role after nearly four decades overseeing the company’s growth
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Johnson Controls has announced the acquisition of systems integrator Vindex Systems. The acquisition will further strengthen Johnson Controls’ range of electronic security solutions. Delivering turnkey security solutions, including system planning and design through to implementation, installation, support and maintenance, Vindex Systems delivers access control, CCTV and ANPR to a range of UK customers across the banking, retail, healthcare, aerospace and commercial property sectors.
In brief • Atlas Security has opened a new national control centre with technologiesadvancedtocreate a more environmentcomfortableforits staff and provide quality support for its customers.
“Our focus for the future is to continue working with key trade associations and standards committees using the technical expertise we possess, particularly of those colleagues in our Scope and Governance team, to constantly raise industry standards.”
As well as 50 years of fire testing at High Wycombe, this year also marks two further significant milestones. It is 25 years since the introduction of sister company BM TRADA’s QMark third party certification scheme, and 30 years since the inception of the Warringtonfire Certifire scheme.
Mark Cummings, Technical Director at Warringtonfire, said: “Since 1972, we’ve conducted tens of thousands of fire tests at our High Wycombe laboratory, all designed to ensure that the products our customers develop are safe, compliant and fit for purpose. It never ceases to amaze me that many of the products that we all walk past every day, in offices, airports, schools or hospitals, will have been developed and tested at our facility at High Wycombe and we’re extremely proud of our work.
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“We have come a long way since our first ever test at this site, and the products that our customers have developed and tested at our facility have undoubtedly had a positive impact on the built environment,” said Mark Cummings.
Jason Caldwell, marketing director at Immix said: “We’re pleased to be integrating the Ramtech WES solution into our CS/GF platforms, which will enhance the scope and capability for safety managers to prevent site emergencies from one all-encompassing system.”
In brief • Securitas has completed its acquisition of Stanley Security and Healthcare. The combined business will be called •Technology.SecuritasAmberstoneSecurity is set for significant business growth over the next five years after receiving a strategic investment from the Argenbright Group, a provider of human capital services headquartered in Atlanta, USA.
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Ramtech and Immix in monitoring partnership Wireless solutions firm Ramtech has announced a new partnership with security monitoring software provider Immix. The collaboration will enhance the technology offering of both firms, by delivering a combined complete fire protection and safety solution within the global securityUndermarket.thenew agreement, Ramtech’s WES wireless evacuation system will integrate with the Immix CS/GF platforms. The combined integration means that facilities and site managers can now monitor 24/7 security and fire risk across a range of industries through oneJohnsystem.Tyrer, sales director at Ramtech said: “Protecting properties, people and site assets has always been a top priority for Ramtech, pioneered by our wireless solution, WES. What this new partnership does is elevate further our ability to deliver real-time rapid response to site emergencies at the touch of a button, integrating site security with a range of building management“Alongsidesystems.ourremote management platform
Warringtonfire marks 50-year anniversary of fire testing Warringtonfire is marking the 50th anniversary of its first commercial fire test, which took place at a newly completed fire testing laboratory in High Wycombe in the summer of 1972. 50 years later, what is reported to be the UK’s oldest existing fire resistance testing laboratory, continues to operate.
REACT, the Immix integration ensures site and security managers now have an all-round monitoring solution, covering fire, medical and security“Operatingalerts.24/7, the integration will go some way to helping companies save on that huge expense that is associated with site damage across multiple service industries every year.”
The Zitko Talent team administers the entire programme on behalf of Chubb, while supporting and mentoring trainees.
The interview that gets the facts from the top IN ASSOCIATION WITH CSL This month Simon Banks talks to Paul Miller, a Chartered ManagingProfessionalSecurityandDirector of National Monitoring, Paul has been integral in the establishment of ECHO (Electronic Call Handling Operation).
The programme leverages Zitko’s expertise to attract and select candidates. As part of the process, specialist psychometric testing is to identify outstanding technical and learning potential. Chubb then selects and employs trainees from the pool, with manufacturers and educators contributing around 18-weeks of technical education and certified product training; all tailored to Chubb’s needs.
ECHO is a not-for-profit organisation delivering automated alarm signalling and messaging between ARCs and blue light services, speeding up the deployment of responders to emergencies. As more emergency services become ECHO-connected the potential for the more rapid intervention of responders at protected premises is widening. When alarms are activated, the police response is estimated at 1-4 minutes quicker as a direct result of being ECHO-connected. How well has ECHO been received by the industry?
ECHO-connected ARCs will get a faster Police response for their customers. How important is the role played by the ECHO Platform Integrators?
Zitko Group Managing Director, George Zitko, commented: “Chubb has an apprentice scheme already, but they’ve recognised the value of the Talent approach. That is, developing people with transferable skills and giving them a pathway into the industry”.
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Chubb launches accelerated development programme with Zitko Talent Chubb has launched an accelerated development programme designed to attract and train new industry-entrants in partnership with Zitko Talent.
For those still unaware of ECHO, can you tell us about the work you are doing?
THE BOTTOM LINE
I attended the recent British Security Awards in London. The event recognised security officers and companies working to keep people, property and places professionally protected, especially during the last 18 months. I was delighted that ECHO was announced as the winner of the National Partnership Award. Another recognition for the great work we are doing, bringing stakeholders together from across the sector, to deliver something fit-for-purpose for now and the future.
Andrew Collinson, Operations Director for Electronic Security, Chubb UK, said: “We have developed our own entry level engineers in-house before and some of our most successful people began with us this way. The accelerated development programme takes this to the next level. I believe it will be a significant source of talent; giving us people who will progress with us long-term. The programme’s been designed as a gateway for those who may or may not have previous engineering experience.
The key requirements are ‘aptitude and attitude’; qualities which recruitment partner Zitko Talent will assess with their proven selection process. By focusing on these qualities, Chubb aims to unearth hidden talent, especially among groups who are traditionally underrepresented in the industry”.
The first intake is currently being recruited ready for an autumn start. For more info see inGeorgeinterviewthewithZitkolaterthisedition.
It was important to the ECHO board that we selected Integrators who were the true experts in alarm signalling. With hundreds of thousands of connections into all UK ARCs, CSL and BT Redcare were an obvious choice and their expertise and professionalism have helped us to deliver this ground-breaking solution. Installers can be sure, that their ECHO service is in good hands!
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"We have been using CSL for years for our security communications, with the top tech support we wouldn't look anywhere else."
James Watkins – Google Review – 23 August Tweet us @CSLGroupLtd
The Police and ARC groups have welcomed this initiative and have been supportive throughout, alongside our stakeholder group, which includes all the leading industry associations. The next stage for us is to demonstrate the value that ECHO provides to Alarm Installers and their customers. Ultimately, it will be end-users who will benefit from ECHO as they will experience a vast improvement in response times. We also believe this will also be a useful tool for Installers, as a unique selling point and benefit over Apps to 999 systems which are unlikely to receive a police response.
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Whilst we have several ECHO-connected providers, only two are ECHO Platform Integrators – CSL and BT Redcare. These Integrators play a vital role in transferring the alarms from the ARC’s AMS to the Police. Without their expertise and reliability, the ECHO system would not have been possible. The Integrators have their own dual redundancy in place with backup processes at every stage. This guarantees the transfer of alarms, quickly and securely, from point A (the protected premises) to B (the ARC) and then on to C (Emergency Services).
The accelerated development programme will last approximately 18 weeks, starting with alternating blocks of technical training, field experience and manufacturer-led certified product training. Trainees will emerge as certified fire and security engineers, equipped with the knowledge required to work within Chubb’s installation and maintenance teams.
How has the progress of the ECHO project been recognised by the sector?
For more information about ECHO, please visit: www.echo.uk.net
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Secure Logiq has unveiled Logiqal CORE, the latest addition to its portfolio of HD surveillance storage solutions. Logiqal CORE is a software layer that has been designed to provide tailored redundancy for security industry applications and offers benefits to users in two main areas, virtualisation and resilience.WithLogiqal CORE, identical or disparate operating systems can be installed on a single server across a number of Virtual Machines (VMs). This overcomes application features and limitations. Implementing LogiqaltranslatesCORE into lower total costs of ownership by reducing the number requirements.powerspaceresources,physicalofservers,rackand securelogiq.com
Multisensor cameras with AI intelligence at the edge Johnson Controls has added a multisensor camera to its Illustra Pro range. Multisensor Pro Gen4 cameras are equipped with deep learning AI and the ability to classify many human and vehicle targets within a scene. A list of subclassification and object attribute capabilities for each sensor provides real time alerts and forensic search capabilities.Available in 20MP and 32MP models, the Illustra Pro Multisensor cameras boast WDR, defog and built-in IR illuminators, up to 30m (98ft) functionality. Four motorised, individually repositionable varifocal lenses utilising one network connection andone camera licence means a lower cost of deployment. All fourth generation Illustra Pro cameras can store up to 2TB of encrypted data per SD card slot. illustracameras.com
NOTE: All specificationstechnicallistedareprovidedbymanufacturers 12
EDITOR’S CHOICE
Multi-stream, multi-media hybrid encoder and recorder
Software for applicationsredundancytailored
Vemotion Interactive has released the VB-400, a rugged MIL-SPEC, multi-stream, multi-media hybrid encoder and recorder. The VB-400 encoder supports any mix of analogue and IP cameras, and HDMI and HDSDI inputs. Capitalising on Vemotion’s V-TX transmission technology, VB-400 delivers low latency and image quality transmitted at efficient bitrates, even within the most challenging of wireless (GPRS, 3G, 4GLTE, 5G, Wi-Fi and Satellite), or wired (UTP and fibre) networkSuitableconditions.foravariety of video transmission applications, the aluminium bodied MIL-SPEC VB-400 is ideal for use in harsh environments, such on-board vehicles or extremes of operating temperature. vemotion.com
Latest version of VMS leverages power of AI Hanwha Techwin Europe has launched Wisenet WAVE 5.0, the latest version of its VMS (video management system). Designed in direct response to the prolific rise in the use of AI, this version expands its focus on leveraging the power of AI analytics, cybersecurity, system usability and new interactivity capabilities for admins and end users.
Advanced Object Search is now available, so operators can search for objects which have been identified by analytics and stored in video archives by their specific attributes, such as object type, colour, gender, age, or clothing. This is also viewable in a new pop-out window to improve the flow of an operator’s work. Other updates include new usability and admin features that make it easier to manage video footage from groups of cameras using a range of recording options, such as motion and low-res, or motion and objects. hanwha-security.eu
Entire PTZ range is revamped i-PRO has added AI to its PTZ (pan, tilt, zoom) cameras and revamped its entire PTZ range, adding a total of 35 newDeliveringcameras.on its mission of AIification of the security industry, iPRO has added its first AI-enabled PTZ cameras to the S-Series. The cameras include a built-in AI processor enabling automatic tracking to make operators lives easier. The cameras can run two different Deep Learning AI applications at the edge of the network, reducing load and server infrastructure costs. Thanks to i-PRO’s open platform AI strategy, the Software Developer Kit (SDK) can also be used to integrate 3rd party specialist applications. I-PRO has also added PTZ cameras to its U-Series, its cost effective range for the most price sensitive installations. i-pro.com/eu/en/surveillance
EDITOR’S CHOICE
Codelocks has launched its first glass door smart lock, bringing intelligent access control to modern workspaces. Designed for use on glass doors, the CL4500 GD is an updated version of the CL4000, incorporating Codelocks’ NetCode Technology. The CL4500 GD is a medium duty electronic lock with a Rondo style patch lock to suit toughened glass doors. It has key override access and a 12-button backlit keypad for operation in dim light conditions. The lock can be fitted to a solid door frame using the flat strike panel, or to glass side panels using the additional strike box, meaning it can be installed in partial, or fully glass-walled rooms.
The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at a few of the products we think you won’t want to miss this month.
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NDAA compliant range of cameras is extended IDIS has launched four new 8MP and 6MP PTZ cameras that extend the company’s NDAA compliant line-up. The new choice of outdoorready and vandal-resistant 8MP (DC-S6881HRX) and 6MP (DCS6681HRX) models combine infrared (IR) technology with powerful 31x optical zoom, autofocus lenses and 30 frames per second to provide broad coverage, even in low-light settings.Designed for wide-area surveillance operations, the new models give users the ability to quickly verify security events, with the capability to clearly identify objects and recognise faces at distances of up to 300m for forensic purposes. Two-way audio also provides operators with the ability to pre-configure alerts or issue verbal warnings. This makes them ideal for town and city surveillance, road junctions, parking areas, perimeter security, and open areas within shopping malls, sports facilities, hotels, logistics firms, and warehouses. Camera features include IDIS Smart Failover ensuring uninterrupted coverage; built-in heaters; IDIS Intelligent Codec to deliver bandwidth and storage savings; true WDR, and electronic image stabilisation to minimise the impact of vibration and shaking. They also come equipped with motion detection, tampering alarms, and a range of smart PTZ features that can move between pre-set positions and zoom in automatically in response to detected objects or events.
idisglobal.com Smart lock for glass door installations is launched
codelocks.co.uk
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This IP55 rated lock cylinder is available in either a Scandinavian Oval or European DIN 18252 format design. It is based on a kinetic energy recovery system to allow battery free power and keyNFCcommunication.(NearFieldCommunication) technology is used for key updates and allowing use as a credential on compatible wired or wireless access control system doors.
The Pulse key relies on its programmed data for access rights and therefore the physical key has no individual or lock specific pattern that can be copied. Operation Inserting the Pulse key forces a central actuator that drives a geared micro-generator to provide sufficient charge for the internal electronics. The Pulse key has a pair of contacts that engage with sprung contacts within the cylinder as the key is fully inserted. These contact pairs are commoned and ground referenced to the key shaft, this ensures the key can be inserted either way round and provides a level of connection redundancy. Once contact is made the cylinder and key communicate using a bi-directional serial data stream. Two small LEDs are mounted with one on each edge of the key and these both give three rapid flashes to confirm valid data transfer. A small electromagnetic field burst can be detected on key insertion but no data is emitted. The cylinder begins its communication with the Pulse key with a 3v negative going serial data stream that appears to be at a rate of 400kb/s.
The Pulse key can also be used as a credential on compatible wired or wireless access control doors.
The central electronic assembly of the cylinder has a diameter of 13.8 mm and slides into the 14 mm aperture which has a slotted top section for alignment. An internal circlip hold the assembly firmly in place. Any attempts at forcing would likely shear the internal structure without releasing the mechanism.
Conclusion An impressive secure and flexible access control lock cylinder that is battery free and receives updates and transfers data from keys
The cylinder memory supports up to 70 authorised groups, a 100 key blacklist and a 500 event audit trail. Testing to beyond 200,000 opening cycles has been undertaken exceeding the requirements of SFF3522.
Performance Very smooth key entry and positive kinetic energy transfer. If the key’s code is valid, the cylinder rotates clockwise and once the door is released an anti-clockwise part rotation allows the key to be released.
2 x ‘Pulse’ Keys
Assa Abloy – Pulse Lock Cylinder
The Pulse process relies on its smart keys being programmed via an NFC contactless interface using Assa Abloy Incedo software. This software is available in three formats from Incedo Business Lite, Incedo Business Plus, and Incedo Business Cloud. The Free Lite version supports up to 32 wireless or 8 wired doors and 1,000 people with the ability to quickly add or remove people and provide system reporting. This is then scalable and upgradeable up to the Business Cloud software that allows full system management from any location without the need for dedicated on-site servers.
What’s in the box? Lock cylinder
An impressive secure and flexible access control lock cylinder that is battery free and receives updates and transfers data from keys programmed from a desktop reader
14 www.psimagazine.co.uk TEST
The Assa Abloy Incedo software is used to administer access rights. Construction The cylinder is encased in an oval nonferrous housing that can be supplied in Bright Chrome, Satin Chrome, Stainless Look, or Nickel finish. Two M5 screw holes are used to secure the cylinder into the door unit.
Programming
PRODUCT TEST
NOTE: This PSI Product Test was carried out by an independent third party, not editorial staff. The manufacturer had no input in the review or the final result
8.5 out of 10
“We recently increased the network bandwidth by putting more fibre into the network to support additional communications lines, such as for streaming games and interviews out over LUFCTV,” says Mark Broadley. “We replaced the network cores with even higher capacity connections, upgraded to the latest AlliedWare Plus operating system, and put a new management layer in place. With a single pane of glass management system over the entire network, we are able to view everything in much more detail.”
“There are so many moving parts to the network in this dynamic stadium environment. We have to meet so many different objectives under one roof, and we have to know that everything works just the way we need it to, without fail. Having confidence in all that makes my job so much easier,” says Mark Broadley. With nearly 200 cameras around the stadium, the CCTV is a key part of the infrastructure, designed to protect the 40,000+ fans and workers in the stadium on game days. As a failure of the CCTV system would trigger cancelation of a match, NETprotocol installed a dedicated network layer using an Allied Telesis switch that supports Power over Ethernet (PoE) to each camera around the campus, further ensuring continuous operation of the security system.
Leeds United’s network continues to be critical as more modern systems are onboarded and more services become digitalised. The team’s promotion to the Premier League prompted many upgrades in services and networking to support match day requirements for press, traveling teams, security and more.
With nearly 200 cameras around the stadium, the CCTV is a key part of infrastructure,the designed to protect the 40,000+ fans and workers in the stadium on game days
16 www.psimagazine.co.uk NEWS EXTRA
Leeds United FC’s Elland Road Stadium has capacity for 38,000 seated fans. From a network perspective, LUFC is challenging as it needed around the clock no fail network operations for all its internal businesses within the stadium grounds including back-office administration, call centre, hospitality and executive suites, ticketing, merchandise shop, press box, television studio and a CCTV security system that operates several hundred surveillance cameras throughout the whole stadium complex.
Leeds United Football Club (LUFC) is improving the customer experience for fans and visitors when using the turnstiles at its Elland Road Stadium in Leeds as part of an upgrade to its existing Allied Telesis resilient network core. The smooth working of the turnstiles, along with all other aspects of the club’s business, depends on reliable connectivity thanks to a network that has been in steady operation with no downtime for a decade and a half. Designed, installed, maintained, and supported by NETprotocol, a platinum-level Allied Telesis partner, the network covers the club’s Elland Road Stadium in Leeds and its training grounds 20 kilometres away in Thorp Arch,“OurWetherby.mission critical network operates every facet of our business – from back-office to security operations located around the ground,” says Mark Broadley, Head of IT and Facilities for LUFC. “We put our trust in NETprotocol’s expertise and Allied Telesis all those years ago when they assured us that the network would be highly reliable. The network has run continuously since then and that is valuable to us.”
Upgrading Leeds United FC
Leeds United Football Club (LUFC) has improved the customer experience for fans and visitors through the turnstiles following an upgrade
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SOCIAL MEDIA 18 SECURITY ON SOCIAL MEDIA psimagazine A look at what’s been happening on PSI’s Instagram feed this month (apart from all the sport...) www.psimagazine.co.uk
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SKILLS FOR
As many are aware, the occupational qualification structure for obtaining ECS cards was developed in 2018 and rolled out last year to the sector. This structure was to align with the future skills requirements of the FESS sector and the apprenticeship in England, with changes to the Scottish requirements currently undergoing a similar process. These changes were also brought in by a desire to professionalise the sector and meet the Construction Leadership Council’s move to ensure all CSCS Partner Schemes, such as ECS, are issued against a recognised qualification standard. For those who have been working in the industry for many years without formal qualifications, it was agreed that an assessment would be developed for a FESS Systems Operative to meet these sector requirements. The ECS FESS Operative assessments launched in July 2021, and questions are aimed at Level 2, covering aspects of installation, maintenance, and planning across each of the above pathways. Since the implementation of this, pass rates have been low, with ECS working with sector professionals to develop a bank of questions to help those seeking a card an opportunity to study in advance.
Skills for Security takes Systems Operative ECS course digital. David Scott explains more about the training programme You can read more about the content of each pathway here:
The ECS course goes digital
www.skills4security.com
As an approved ECS training provider, we are also able to put all engineers through the Systems Operative assessment via the ECS portal. So able to offer an end-to-end service for all of our employers and service providers.
We are struggling to recruit young people to join our company as trainees or apprentices SfS offer a free recruitment service where we advertise on the Government webpage and indeed to help locate the right young person for your business. This also forms part of our pre-apprenticeship programme where we bring young people in from school and put them through a 14 week programme of fire and security training. We currently have over 60 young people looking for placements across England.
YOUR SKILLS QUESTIONS ANSWERED
20 www.psimagazine.co.uk
SECURITY
Skills for Security appreciated that access to high-quality CPD training for engineers at this level is scarce so quickly created a bank of technical CPD accredited courses for each pathway to help improve pass rates and knowledge of our engineers across the sector. Since its development, we have seen over 100+ engineers complete our one-day course to help them prepare and pass the ECS systems operative assessment. With pass rates of over 80% this is proving popular throughout the sector. With demand for the course rising, Skills for Security’s technical director has been working with the team at SfS to develop a digital online course that is fully accessible 24 hours a day, seven days a week. Over the last few weeks, we have seen over 50 candidates complete this training via our LMS with positive feedback of over 95% of the content and quality of the course material. The course covers all aspects of the Systems Operative assessment and takes approximately 6 hours to complete. At the end of the course, all candidates will complete a mock assessment that, once passed, releases a CPD certificate for them to download. Like all SfS courses, they are priced with accessibility in mind, removing the challenges and barriers to high-priced CPD courses for engineers to complete, that is why this course has been priced at only £99 + VAT, and if you are a BSIA member or a partner of SfS you will attract an additional 20% off this fee.
Over the last few weeks, we have seen over 50 thecontentoverpositiveviacompletecandidatesthistrainingourLMSwithfeedbackof95%oftheandqualityofcoursematerial
As part of this column you can ask David questions directly about training and apprenticeships. We will aim, to publish the question and answer in the next column. If you want to participate in this, then email info@skillsforsecurity.org.uk
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Readers of PSI will be familiar with the work being done to raise the level of apprenticeships in the sector. But what about attracting expertise from outside the field of fire and security and developing existing engineers to widen and strengthen the pool?
The skills shortage across the security industry spectrum, specifically in relation to engineers, has been on the agenda for years and there are several initiatives in place to develop the profile of careers in the market.
It was announced recently that Chubb Fire and Security UK has launched an accelerated development programme, designed to attract and train new industry entrants in partnership with Zitko Talent. The programme will last approximately 18 weeks, starting with alternating blocks of technical training, field experience and manufacturer-led certified product training. Trainees will emerge as certified fire and security engineers, equipped with the knowledge required to work within Chubb’s installation and maintenance teams.
Continuing our focus on the future of the fire and security installation sector, PSI spoke to George Zitko of talent solutions provider Zitko Group to discuss the market and to discover more about a recently-announced partnership with one of the UK’s largest fire and security installers
“When I joined the industry back in 2004, we were talking about a talent shortage even then unfortunatelyand varying factors years”problemincreasingcontributedhavetothatoverthe George Zitko
Chubb joins a growing list of companies partnering with Zitko on the programme including Mayflex, Lenel S2, 360 Vision, CDVI, Suprema and Eagle Eye Networks. We caught up with George Zitko to find out more about the Talent scheme and how the requirements of engineers and employers are evolving along with the technology being installed. What trends are you seeing in the market today? If you'd have asked me about general security trends twelve months ago, the number one problem for security installers would have been recruiting talent, however that has now been superseded by supply chain concerns. The market is still very competitive and despite the news about the recession, this doesn’t appear to have had any impact on the market; installation companies are short of staff, but high on projects. Therefore, recruitment challenges for employers haven't gone away and the candidate market remains highly competitive. What has changed are the motivational factors for candidates given the economic and social issues of the last 3 years. Is it the same picture for all roles in the security and fire sector? In general, there is a massive shortage of people across the board, although there always has been. When I joined the industry back in 2004, we were talking about a talent shortage even then and unfortunately varying factors have
Finding future stars
23www.psimagazine.co.uk
INTERVIEW
contributed to increasing that problem over the years. At every point in the supply chain - from manufacturing, through sales and technical, to both fire and security disciplines - there are shortages. The market is fierce and it's competitive. And now, our data shows candidates asking questions based on topics like mental health and well-being, work life balance and commuting. Salary is now a growing issue because of the strains that have been put on people by the cost of living. Are installers expecting more from prospective employers? Engineers and project managers are in significantly higher demand than they were a year ago and that naturally causes a change in dynamic. Candidates feel more confident, aware, possibly even more bullish about their situation. A range of new emotions are now all in play. Candidates are meeting employers and expecting a pitch due to the number of opportunities available to them. For an active candidate it’s usually one of four or five suitable employers as a minimum. Candidates are asking better questions around other key topics like training, personal development and progression and expecting more from their interviewers.
Does this change how employers approach recruitment? The demand for good engineers means that, while in the past employers may have been able to conduct singular recruitment campaigns, for example posting a job advert - that simply won’t work today. Recruitment and retention is a holistic process from start to finish, incorporating more elements than ever before. Employers and hiring managers need to know their company’s mission, vision and valuestheir USPs and essentially what they can offer employees to make them different from the competition. This also needs to be backed up by their employer brand with evidential content like case studies, testimonials and employer ratings on their website and social media presence. The employers that don't do that are the ones that are going to suffer.
On the other side of things, is there a problem with employers coming to you expecting the perfect candidate? That's never changed as employers have always looked for the unicorn! It doesn’t matter what industry you operate in, people can get too entrenched in looking for the perfect candidate. In our view, there's no such thing as the perfect candidate, but there is the right candidate. We work with employers to convert an unrealistic checklist of requirements into an achievable list of skills, attributes, and experience. By putting retention at the heart of the recruitment process
24
INTERVIEW (continued from page 23)
Most interestingly our data also shows that the interview experience has a direct correlation to the rate of hiring success.
“It doesn’t matter what industry you operate in, people can get too entrenched in looking for the perfect candidate. In our view, there's no such thing as the perfect candidate, but there is the right candidate” www.psimagazine.co.uk
Absolutely. While candidates today are asking themselves different questions from what they might have prioritised in the past, fundamentally they still want to work for a good employer and work for a business that meets their own ideals and ethos. Money is an issue now. People are worried about a recession, house prices, fuel and energy costs. Candidates who would never have put money as their first concern when considering careers, are now being forced to. This changing dynamic needs to be reflected by the employer, whilst still understanding that conditions like flexibility around work life balance, employee engagement practices, well-being and mental health, financial support and advice, equality and diversity, training and development etc remain key factors in the decision to move.
So employers need to change their attitude to recruiting?
From when I joined the industry, it’s been continually evolving. We were moving from digital to IP and the genera IT skills within the industry were short of where they needed to be. Now, amongst other things it’s cloud, virtualisation, cyber and storage and the issue remains. In those days all of the large installation organisations were running really strong apprenticeship programmes, traineeships and YTS schemes creating a continual influx of talent into the industry. Funding for security training for forces personnel also meant an invaluable pipeline of ex-military professionals joining the industry at an adult and skilled stage. Since then, funding cuts and under-use of trainee schemes, added to now by the effects of the pandemic and the increased competition in the market means the picture has just got worse and worse. I've always believed in partnerships and solutions. Zitko as a business has never been about placing the same people in the same jobs with the same companies. So about two and a half years ago, Zitko Group was large enough and had the right personnel within the business, to launch Zitko Talent, which is all about solving the industry's talent crisis and ultimately placing 20,000 people with transferable skills into fire and security careers. The industry has a terrible time marketing itself. For example, we call it an industry, not a career. That's something I want to change. And we need to get the message out to the right people. Some great steps have already been taken – for example I'm a massive advocate of apprenticeships as I believe we need to be bringing young people into the industry. It's a great way to build engagement, talent, and skills. But Zitko Talent differs from apprenticeships in that it specifically targets retrainers with life experience and transferable skills, who can become effective within businesses, ideally within three to six months. We’re already seeing Talent candidates on callout or leading projects within that timeframe. We've re-engaged with the military through the Career Transitions Partnership (CTP) and other ex-forces organisations, and we are actively working with universities, councils, groups and STEM organisations while marketing fire and security careers to professionals in other trades and industries. We then ensure our employers have the framework and structure to support those candidates over their first 12 months as an employee, whether that’s through training, mentorship, guidance or consistent communication. This has so far meant retention rates of over 90%, something we’re incredibly excitedThere’sabout.someone to thank for all this. I'll never forget one of my first ever hiring managers was the Service Manager for Kidde Fire in Luton. He identified very quickly that telecommunications engineers trained fantastically well into fire within three months. He never asked me to recruit a fire alarm engineer, he would ask me to recruit in the fibre and telco sector and identify people that were excited by fire systems and life safety. We ended up recruiting over 30 people for him in a year when other installers were struggling to find anyone. That taught me the value of transferable skills and that's what I've championed throughout my career. Alternatively, what's the key to retaining rather than recruiting? We focus on retention with all our employment partners. We're not interested in placing someone and then having them leave a short time later - it doesn't do anyone any good. The key is to put retention at the heart of the recruitment process because if you are looking at short term fixes, you're going to get short term gains. Identifying the right person based on the right values to the right ethos is number one because if you get the recruitment right, that relates to 75% of the retention piece. In essence, there's no magic ingredient, but one Mark Staples, Ahsun Jilani, Steve Gray, Catriona Malone and George Zitko at the Lenel S2 Envision event in March 2022. Lenel S2 are Zitko Talent partners “We focus on retention with all our employment partners. We're not interested in placing someone and then having them leave a short time later - it doesn't do anyone any good”
SMOKE DETECTION
www.psimagazine.co.uk 25 and offering solid consultation and advice, our customers are then more likely to fill jobs with the right people who will genuinely add value and stay long-term. What is Zitko Talent?
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Generally it’s still true to this day that employers and recruiters like to see stability and progression on a CV, however the days of 34 years being standard tenure are long gone.
INTERVIEW (continued from p25)
“It's going to take time to change the picture in the sector, but one of our goals for 2023 is to place 250 Talent candidates into fire and security careers”
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thing that I've learned from managers and from senior HR professionals within the industry is the importance of communication. One of the biggest factors in someone's wellbeing within a business is their line manager. If there was one thing I'd recommend to every business, it is to focus on communication and ensure all of their leaders are regularly ‘checking-in’. Are your people happy? What are they saying? What are they doing? What are they feeling? What's going on in their personal lives? Are they on the right development path? It's the easiest thing to do; you don't need training or to go on a course to learn. Good communication equals good retention.
Along the same lines then, if an engineer isn't happy how important is it for them to communicate that fact rather than just looking to move? It's huge, but they must be given that platform to communicate. We can't always expect our people to come to us with their problems because sometimes the ones with the biggest problems are the least likely to come forward. You've got to give people the platform to speak and provide a trusting and open culture so they can be open without fear of reprimand.
required A simple
What do you think's going to happen in the future with careers in the sector? It's going to take time to change the picture in the sector, but one of our goals for 2023 is to place 250 Talent candidates into fire and security careers. The economy is going to go through some changes, clearly, and we are already seeing lay-offs and redundancy news. That doesn’t mean it is all doom and gloom. Despite some volatility I think the candidate market will remain fluid because I don't see the security industry slowing up. The businesses that have over-hired or overpaid to bring talent in to match demand will change strategy, and when that bubble bursts, there will be some good people on the market. It's an opportunity for employers to make sure that they've got whatever they need in place to attract those kinds of people. easy upsell no knowledge set-up that takes just 60 seconds to Creditactivatetospend with each time a policy you’ve sold is renewed.
The pace of change in retail has always been intense. From the introduction of selfcheckouts to contactless payments, the deployment of fully unattended environments and blended in-store and online shopping experiences, innovation has been the only constant.These changes have had a huge impact on physical, bricks-and-mortar stores. Where customers previously entered, browsed, purchased goods, and only left after interaction with a sales person – the buying journey has become far more varied and complex. In many cases, customers can now purchase goods instore, collect online purchases from the checkout or kiosks, and order goods online on their phones – all in the same physical store. All this means that retailers need to adapt quickly, and in the right ways, to ensure customers' needs are met – whatever they expect from their in-store experience.
Customer experiences
With the latest generation of smart video solutions, retailers can achieve a level of 'situational awareness' in-store that would not otherwise be possible, supporting better, faster customer service.
Smart solutions for retailers
With the latest generation of smart video solutions, retailers can achieve a level of 'situational awareness' in-store that would not otherwise be possible, supporting better, faster customer service 27
www.psimagazine.co.uk VIDEO
With the right AI capabilities built into a solution, for example, alerts can be generated automatically if the number of customers in the store or at any given part of the store exceeds a defined threshold. This allows staff to focus routine tasks such as deliveries, inventory, and merchandising, and turn their attention to helping customers on the shop floor only when required. Stores can also detect the build-up of queues at checkouts or kiosks and divert staff to those areas to reduce waiting times.
The industry's leading smart video solutions can also improve the overall shopping environment in countless other ways, from alerting staff when a product is sold out on a particular shelf, to detecting liquid spills or other obstacles that impact customers.
The good news is that the latest smart video solutions can help in three key ways:
Additionally, analysis of video data can help stores refine layouts and determine where kiosks and other in-store equipment should be positioned to minimise congestion and speed up customer journeys.
There is a lot of talk about how data analytics can improve retail operations, but according to Andy Martin, Retail & Logistics Lead at Hikvision UK and Ireland, video data has an especially powerful role to play. In particular, it has specific and compelling advantages in terms of enhancing customer experiences, boosting sales, improving operational controls and streamlining costly manual processes
While various other forms of data analytics can also provide data on the number of customers in store and their typical footfall, only video allows managers to see what a physical customer journey around the store looks like. This provides unique and unparalleled insights into how their experience can be improved, making video a true asset for customer service.
Finally, but equally importantly, automated alerts for sold-out stock, liquid spills, and other events saves a huge amount of time for staff, supporting cost reductions and ensuring that customer service is prioritised.
Business performance With smart video, stores can get real insights into how processes and product placement can be improved – leading to measurable performance gains and revenue growth. For example, the leading smart video solutions can identify merchandising 'hot zones', and to adjust product placement to maximiseBusinesssales.performance can also be increased as smart video cameras combine with other retail data points to improve in-store stock accuracy throughout the supply chain. This ensures that the right products are always available in store to maximise sales revenues and to avoid losses due to customers not finding what they need in stock.
for retail:
Equally importantly, stores can use AIenabled smart video solutions to minimise risks, such as shoplifting, that negatively impact their business performance. It becomes possible, for example, to send alerts automatically to security teams in the event of a security incident, helping to deliver major savings that contribute to the bottom line.
Another way smart video is improving efficiency is by cross-referencing transaction data with video data to reduce manual work and admin.One example of this is the ability to review video footage of orders being packed for customers at distribution centres. This speeds up dispute resolution and reduces costs associated with compensating customer complaints. Likewise, any errors relating to instore payments can be reviewed using video data that is linked with transaction numbers in checkout systems, reducing the need for indepth, manual accounting investigations.
Find out more about
Boosting efficiency In competitive markets, and in the face of intense online competition, retailers need to minimise their operating overheads and maximise efficiency. Here, the latest smart video solutions can help – providing insights that support more automated and efficient operations.Smartvideo, for example, is invaluable for brands looking to implement semi-attended or unattended retail stores. Video data provides the checks and balances needed to ensure that customers in these kinds of retail environments can find and purchase the products they are looking for, and that security at the checkout and in other areas across the store is taken care of.
In competitive markets, and in the face of intense online competition, retailers need to minimise their operating overheads and maximise efficiency. Here, the latest smart video solutions can help smart video solutions
VIDEO 28 (continued from page 27)
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SecurityPureTechFollow us on: 0345 863 9750 Find out about open/training days & book product demos Order & pay with ease Apply for a trade account Have You Tried Our NEW FREE App & Website? ON THE DOWNLOADGO?OUR FREE APP More OpeningBranchesSoon… Training Days With PureTech SecurityJoin Charlie James on one of our in-depth Dahua training courses WWW.PURETECHSECURITY.CO.UK (SCAN QR FOR THE PURETECH APP) To find out more about the Dahua training courses we offer, or indeed any other training courses that we offer here at Puretech, speak to your account manager today or email: maria.cannons@puretechsecurity.co.uk to request PureTechdetails.Training and Certification Program is designed to provide a thorough introduction to both new and seasoned security professionals. Or for anyone involved in the management and installation of professional CCTV projects, including engineers, installers, system integrators and security consultants. Congratulations to the 400+ engineers that have successfully completed one of the Dahua accredited training courses at one of our Puretech training academy locations across the UK&I.
Three of the UK’s four Mobile OperatorsNetwork(MNO) –Three, Vodafone and EE – have announced they will decommissionall their 3G networks by 2024 with EE closing their 3G network by 2023
COMMUNICATIONS
End of an era
There has been talk in the industry of decommissioning 2G and 3G for some time. In December 2021, however, as part of its plans to enable a smooth transition to 5G, the UK Government announced that the networks would be phased out nationwide by 2033. The shutdown could happen long before that, though.Some individual operators will switch off their networks, particularly their 3G networks, much earlier. In fact, three of the UK’s four Mobile Network Operators (MNO) – Three, Vodafone and EE – have announced they will all decommission their 3G networks by 2024 with EE closing their 3G network by 2023. Since its arrival, 2G mobile technology has been instrumental in machine-to-machine (M2M) communication, and it’s this approach that has underpinned how alarm signals are transferred between devices and ARCs. Even with the arrival of 3G, 4G and now 5G, most devices out there use 2G. As such, its retirement means that there’s a risk the millions of devices that rely on it– which includes a number of alarm signalling systems – will be left marooned.Theissue is compounded further by the pending switch-off of the copper-based PSTN, which is being replaced with a full fibre network
www.psimagazine.co.uk
31 Nick Whiting, Head of BT Redcare looks at the forthcoming sunsetting of 2G/3G networks and why security installers should take it seriously
The UK’s fire and security industry is facing two technological shifts that are already in Manymotion.alarm signalling solutions rely on 2G and 3G to send signals to alarm receiving centres (ARCs). But mobile operators are currently in the process of decommissioning these networks. No longer suitable for supporting the data capacity requirements of today’s communications, operators are redeploying network equipment and spectrum for 4G and 5G. At the same time, the PSTN (public switched telephone network) is due to be switched off by 2025, after which any devices that rely on the old analogue network will cease to work. As a result, alarm signalling solutions are becoming redundant as phone lines migrate to new digital services placing people and properties at risk. These changes present significant opportunities for installers to introduce their customers to next-generations solutions, connected via 4G and IP, future proofing them against these two technological shifts.
Decommissioning 2G and 3G
Another reason to upgrade now from legacy systems is that 4G and all-IP connections enable much greater monitoring of alarm solutions. Solutions today have greater capability to check devices to ensure they’re operating as they should, helping to mitigate the potential repercussions of a device failure – something often only discovered when they’re most needed and it’s too late.
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Timelines for the PSTN switch-off are fluid too, with Openreach introducing ‘stop sell’ of copper-based services once areas around a particular exchange reach 75 percent fibre coverage. In fact, the organisation has announced a nationwide stop sell from September 2023, meaning all exchanges will then be impacted if they hadn’t switched prior to that point. However, communication providers are already switching their customers to new digital services, to be able to meet the 2025 deadline, as they cannot leave it all till the lastIt’sminutevital, then, that serious thought is given to future-proofing alarm signalling systems across the country in order to ensure ongoing safety and security. Installers have a key role to play in this.
Trusted installers Responsible for the fitting of alarms and alarm signalling solutions, installers hold the keys to the nation’s safety. Whether a one-person operation or part of a global brand, installers are essential to the transition from 2G/3G and PSTN to 4G and all-IP networks respectively.
that can support the nation’s demand for connectivity with more bandwidth and speed. As with 2G and 3G, any legacy alarm signalling systems that rely on the PSTN to dial out to ARCs when alarms are triggered will no longer be able to perform their given task.
For themselves,installersif customer bases and/or portfolios are still largely using technology,legacy-basedthey risk getting overtaken by forward-thinking rivals
Time to engage now Given the timelines involved in the decommissioning of 2G and 3G, and the shutdown of the PSTN, it’s important that installers engage with their customers as soon as possible to keep them safe, secure and futureproofed.Forinstallers themselves, if customer bases and/or portfolios are still largely using legacybased technology, they risk getting overtaken by forward-thinking rivals who are already upgrading customers to next-generation alarm signalling
Ultimately,solutions.these impending changes will transform the UK’s fire and security industry for the better, but we must act now. Installers have an opportunity to educate customers about the transition, assuring them alternatives are already in place to keep them safe and secure and their homes and business futureproofed.
Customers want to engage with trusted installers. That means educating and providing solutions that are futureproofed against both the mobile and fixed connectivity switch. For example, if they install a dual path solution that uses IP alongside 2G/3G, it will need to be swapped out for another solution that relies on 4G or even 5G in a few years’ time. To help provide a better customer experience, it’s important that all new solutions installed now are ready for all the transitions taking place.
COMMUNICATIONS 32 (continued from page 31)
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34 www.psimagazine.co.uk RSPNDR
In the commercial sector, where risk and insurance requirements drive demand for specific security services, the market is robust; however, it has traditionally had low single digit CAG and businesses largely fight for market share to achieveHowever,growth.inthe domestic market the industry has significantly underachieved. Penetration of professional monitored security systems is below 4% with less than 1% of homeowners committing to response services by linking to police or keyholding services.
One of the main reasons for this underachievement is that the security industry has developed effective ways to monitor alarms, but the value of the service is seriously undermined by lack of effective and affordable response options.
In a connected world, monitoring and response services have become increasingly important to many industries, but not all services are the same
The problems with poor response services link back to historic issues relating to false alarms. Police in the UK have distanced themselves from the security industry because it was a waste of their resources when as many as 98% of events were false. Years of regulation and ever more robust technical requirements have done little to make material change and simply increased the cost and complexity which in turn, serves to deter customers from buying. For many buyers the core value proposition underpinning a purchase of a security system is the deterrent value and the peace of mind gained from knowing that if they have a problem, someone will respond. This is behind the US success where 24% of all homes have professionally monitored systems. It is easy to argue that better response services could address many of the challenges currently facing the UK security industry. Taking the police out of the equation by using local professional guard companies could help the security industry grow. It relieves the concerns associated with false alarms and puts more work to local guard companies that can easily fulfil the role of Police by getting to the property quickly to see if there is a problem.
In industrial applications, remote monitoring coupled with effective response for repairs and predictive maintenance is an essential requirement in any new designs. Everything from large combined harvesters to domestic boilers, are being connected to IP and monitored. In these applications, monitoring centres play an important role, but it’s the quality and effectiveness of the response services that underpins the value proposition and delivers ROI. There is a lesson in this for the security industry where, arguably, too much attention has been paid to the alarm systems and remote monitoring and not enough has been done to provide effective response. Perhaps this could explain why many feel the UK security industry may have struggled to realise its true potential.
RSPNDR has what can best be described as an insurance model. Customers can pay less than £1/week for guard response, and this will cover up to 2 call outs/annum with the guaranteed of a 30-minute response time or the call-out is free.
The knowledge that someone will react quickly to an alarm adds significant value to both the security systems and professional monitoring services. These new services are expected to grow the market for monitoring and response services by encouraging those who self-monitor or simply have maintenance contracts to upgrade to an affordable solution that delivers greater peace of mind. Alarm systems and monitoring are important. However, effective response services are a critical part of the value proposition. Give customers a credible service at a reasonable price point and more customers will subscribe to the value of alarms and monitoring.
A new approach to alarm response
RSPNDR has taken a different approach to alarm response building a national network of professional guard companies. When there is an alarm, the Uber-like platform instantly connects an ARC directly to the nearest available patrol, tasks and guides them to the site where they conduct an external check of the property before reporting the findings. As 98% of all alarms are false, keys are rarely needed and events can be quickly closed. Where there is a need to give guards access to a property; RSPNDR has partnered Loxal to create a digital key safe that the guard can access using their app. But it's not just the technology that has changed.
The knowledge that someone will react quickly to an alarm adds significant value to both the security systems monitoringprofessionalandservices
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Speaking at the time Glenn Foot, Chairman of CySPAG and Product Manager at Eaton said: “It is important that the industry takes responsibility for itself rather than being dictated to by other organisations.
“It is important that the industry otherbeingitselfresponsibilitytakesforratherthandictatedtobyorganisations”
To find out more about the scheme, why Eaton signed up and where the business sees the future for networked technology we caught up with Glenn Foot and began by discussing the current issues of note in the sector: Are you seeing any trends in the market today? There are a couple of technology trends such as the move towards IP, wireless systems and remote monitoring and management, but the main issue across the board is that the security sector is experiencing a lot of challenges with the supply chain. I imagine for the end customer it might be hard to believe how many different factors are involved with system manufacture from sourcing different components to redesigning products that will work with different components and the amount of effort involved in the process. Plus maintaining price is extremely difficult in these times with freight costs going through the roof and all of this means that planning is more critical than ever. And because the supply chains are overstretched it means that it is harder to react to new projects as instantly as we are used to. Despite all of this I’d say we've only had a few blips in supply and have generally managed to keep the entire product line going. This is not a problem exclusive to the security market is it? Every industry has been affected and we're all fighting for chips because the development of electric cars has massively reduced the number of units available – mainly due to the buying power of massive corporations that can put themselves ahead of the queue for components. Fortunately we have got very good, established suppliers that we've used for years and they are able to give us lead times going up to two years ahead. The problem of shortages affects the whole supply chain at the moment, from the manufacturer all the way through, but Eaton is a large global organisation so we also have good buying power in the market which has helped us a lot across all of the sectors we work in. How powerful is the Scantronic brand today? When I speak to someone for the first time it is quite often that a mention of the name
SECURITY
Taking cyber seriously
This month we meet up with Glenn Foot of Eaton to talk about the trends in connected technologies and find out how a new scheme is aimed at improving cyber security for all parties
Glenn Foot 35
“Unlike many cybersecurity schemes where the product is the main focus, CySPAG has taken a much broader view of and recognised that not only manufacturers of products, but the installer and client are key links to a cyber secure system. This code of practice ensures professionals with the security industry are taking all reasonable precautions when installing security equipment that has a cyber exposure.“Theoverall aim is to ensure products are produced and installed securely.”
It was announced recently that Eaton Security had become the first company to sign up to CySPAG, the British Security Industry Association’s (BSIA) cybersecurity group code of practice for safety and security systems.
What have been the major technology developments for alarms?
Does it surprise you that we’re in 2022 and still talking about cyber security? Absolutely not, cyber security will always be an evolving topic which needs to be focused on as new threats are always emerging. I think that most manufacturers in the industry are taking the right cyber steps but now they have the opportunity to sign up to a scheme that proves it and provides the information about what will happen should any problems arise. Take security updates for example, we've committed to doing security updates for two years after we make a product obsolete; so not two years from manufacture, two years after the date of obsolescence. Which is a cost to us but we’ve made that commitment to the market so that everyone knows that the system is supported. Is that the main benefit for installers then? It will mean that they’ll know that they’re not going to fit a system that is going to be left on its own - it will be kept up to date. However there is another side to CySPAG which is a code of practice for the installer. Both codes were written around the same time and so far only the manufacturer’s registration scheme has been launched. The installer scheme is currently being trialled by NSI with the intention to make that a registration scheme as well. This will recognise those installers who follow the code and give their customers cyber security peace of mind when they have work carried out. So to confirm, CySPAG is something that manufacturers and installers will sign up to – it’s not awarded approval?
CySPAG was created to enable manufacturers to show that they had committed to best practices when it comes to cyber security and I sincerely hope that other companies will join us on the scheme. We all need to be working together on this for the betterment of the whole sector.
SECURITY (continued from page 35)
“We've really taken a stance on connectivity and security because you can have all of the features you like but if the system is insecure, then you are going to have trouble at some point” www.psimagazine.co.uk
Yes, primarily because we wish to support the industry in moving forward in its approach to cyber security, which is why we were the first company to sign up to it as well! I was actually part of the industry-wide team behind the development of the scheme, yet even while we were compiling the requirements of the campaign I realised that Eaton had already got those measures in place. I honestly believe that CySPAG is a scheme that the industry needs because it's not enough for a manufacturer to say they are secure, they should be able to demonstrate their commitment to it and at the moment there isn't a cyber security standard or a common test that you can do to demonstrate how robust your networked technology is.
Our main focus in recent years has been IP connectivity of the systems to the point that today we've embedded IP functionality in all of our SecureConnect enabled panels; there’s no extra module required, the unit has IP connectivity out of the box. Taking that to the next level, we have our own cyber security division at Eaton who perform cyber security testing of all connected product before they are released to the market. We've really taken a stance on connectivity and security because you can have all of the features you like but if the system is insecure, then you are going to have trouble at some point. We’ve had that approach since 2008 and it carries right through to our Connect cloud platform today, which is fully encrypted and secure.
Scantronic for years and won’t fit anything else which is great endorsement for us.
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Is that why you have signed up to the BSIA’s CySPAG initiative?
CySPAG registration is only awarded once the manufacturer or installer has proven that they are able to meet the requirements of the scheme, it isn’t just a tick the box exercise. The scheme is very different to anything in any industry at the moment. A lot of schemes focus only on technology, but because we are a
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SECURITY professional industry in which products are manufactured and then installed, there are some great responsibilities for involved parties.
With a DIY system the level of cyber protection is often unknown and without any official support. This can easily lead to system becoming insecure as there is often no commitment from DIY manufacturers as to when or even if they will provide security updates.Additionally, if a system is totally reliant on an internet connection or an app to set up and control it, then this is ultimately not a robust and reliable security solution, if the internet connection fails or the mobile device runs out of battery, then the homeowner can be left with a non-functional or totally out of control system.Installers that that fit products compliant with EN50131 are providing homeowner with much more resilient, reliable and robust security solution because the standards that the manufacturers follow ensure that a simple thing such as loss of internet connectivity would never compromise the security of a system.
Integration with other systems such as home automation will continue to grow, driving toward the totally connected house of tomorrow. A simple example would be the when the security system is set, that the heating is turned down and lights automatically switched, therefore saving power when the building is not occupied.
38 www.psimagazine.co.uk
The scheme is open to both members of the BSIA and also non-members, with registration fees based upon the company’s status. Over the coming months the BSIA is planning to launch a scheme for installers. (continued from page 36)
lifecycle.Tosupport
The BSIA’s security equipment manufacturer’s cybersecurity registration scheme launched through its special interest group, the Cybersecurity Product Assurance Group (CySPAG) is a self-declaration registration scheme is based on the requirements of BSIA Form 343 Manufacturers of safety and security systems cybersecurity code of practice. Its aim is to provide a level of confidence to the supply chain that product procured for use in safety and security systems have been produced by CySPAG registered manufacturers who have processes in place to manufacture, supply products using cyber risk mitigation techniques and provide ongoing support throughout the product
Finally, what do you think will be the big industry talking points over the next few years? We've got a lot of technology changes in the pipeline such as the PSTN network disappearing as our communications go IP, which will be a
What has been the impact of DIY security systems?
So what will be the future for security systems? Connectivity will be key, more and more systems will be connected by default, this unlocks new possibilities for installers where they can offer new services such a remote servicing and even remote call outs. Connectivity can help reduce costs and the impact to climate change through the reduced need to physically travel to installation to provide support to customers.
The best approach to cyber security in our view is that it is a shared responsibility, meaning you can't put it all on the installer and you can't put it all on the manufacturer. The best example of this is with regard to security updates manufacturersas need to supply and communicate updates and installers needs to make sure that these are installed – any break in that chain and the system may not be secure. This is why there will be two codes to CySPAG and as an industry we need we need to take responsibility.collective
From a cyber security point of view, I think homeowners may be exposed to a higher risk if they use DIY systems.
What is CySPAG?
the scheme, the BSIA has created a CySPAG registration website, which allows companies to self-declare that their product(s) are produced using the process described in the BSIA’s Manufacturers of safety and security systems cybersecurity code of practice. Once accepted, the company will receive a certificate and can use a CySPAG badge of assurance on their products. The self-declaration will be valid for twelve months from the date of acceptance to the scheme, at which point the self-declaration must be renewed for ongoing registration.
“Installers that that fit products compliant with EN50131 are providing homeowner with much more resilient, reliable and robust solution”security
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INTERVIEW (continued from p38) major change for the industry as many systems have utilised PSTN for Speech dialler devices and ARC communications over many years. IP based solutions will replace the old technology.
The 3G service is also being phased out along with 2G, although 2G is expected to take a little longer to disappear. The coverage of 4G is increasing every day which means access to high-speed mobile connectivity is always improving which can give the same level of connectivity as if you were plugged into a router so installers can now benefit from remote access to systems without the need to worry about router connections. With 5G also rolling out mobile internet connectivity will only get Usingbetter.ourSecureConnect solution installers can do almost anything remotely with the same level of control, maybe even slightly more, than using the keypad. The way that installers react to problems will change and will not always require a physical call-out drastically improving the speed of response. I expect that installers will be able to be more proactive, productive and generate more business by using connected solutions in future; in fact we’re already seeing that happen with the technology that is out there today.
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Door hardware for example, plays an integral role in the security, traversal and fire safety of academic settings and can be operated 100’s to 1000’s of times each day, becoming tired in the process. As such, when door hardware is left to deteriorate it can lead to inadequate operation and thus compromise fire safety and security. During term time, a fire incident can affect the operation of an educational setting, disrupting student learning and disturbing staff morale - not to mention the economic strain as a result of building damage. Over periods of closure, this vulnerability can become even more alarming - particularly for unoccupied school buildings where many fires are started deliberately and arson is a common offence, accounting for up 70% of fire safety incidents for some local authority fire brigades. And with the UK Fire Service called out to extinguish fires in approximately 1,500 UK schools per year, the necessity of maintenance periods is more evident than ever. Fortunately, making positive change over the summer break can make an
The great British summertime has arrived, known for its quintessential rainy days, packed out beach fronts and extended educational term breaks. By the time we reach August, students of all ages - from primary schools to universities - have dashed out the doors in preparation for a summer of fun, leaving behind empty academic facilities in the process.Formost of the 32,163 schools, 277 colleges and 164 universities in the UK, the extended summer break is seen as a time to reset. Yet, it also provides decision makers with a prime period to assess and attend to their facilities ahead of the new term. Educational spaces are often prone to wear and damage, as a result of their high footfall (and naturally well-trodden environments).
www.psimagazine.co.uk FIRE
Making positive change over the summer break can make an instant impact, but where does the responsibility lie?
Lessons in school fire safety
While educational facilities revelled in a summertime of empty hallways and classrooms, Sue Corrick of Allegion UK explains why it is always the perfect time to assess fire safety measures
FIRE (continued from page 43) 44
Head of fire safety
Ready for open doors
Alarmingly, the latest research from the BWF Alliance has revealed that almost a third of those responsible for fire doors do not understand fire door responsibility under the Building Safety Act 2022
As is stated under the Regulatory Reform (Fire Safety) Order 2005, all educational establishments must designate a Responsible Person (RP) for matters associated with fire safety. In some cases, responsibility can be shared between a single person and the local authority or building owner, but as part of their obligations, the RP must possess a robust knowledge of fire safety and manage ongoing risk assessments, designed to help identify potential fire hazards within the premises. As part of their responsibilities, the designated RP must:•Ensure necessary persons are trained on fire•safetyConduct fire safety inspections, ensuring escape routes are clear and fire door sets are operating effectively • Ensure firefighting equipment meets regulations•Checkto ensure fire alarms and smoke detectors work correctly and effectively
Equipped with newly released budgets, reduced building footfall and blessed with time, the summer break presents responsible persons with an opportunistic six-week period to review fire safety and assess the operation of fire doors and their hardware. And while no academic facility is the same, all are legally bound under British and European law to possess operational fire door sets, which consist of:
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In the event of a fire, should an educational establishment be considered unsafe or breach the Regulatory Reform (Fire Safety) Order 2005, it is in danger of heavy penalties, fines and a damagedAlarmingly,reputation.thelatest research from the BWF Alliance has revealed that almost a third of those responsible for fire doors do not understand fire door responsibility under the Building Safety Act 2022. Passed in April, the new Building Safety Bill is designed to raise fire safety standards in multi-occupancy buildings, by giving residents more power to hold responsible persons to account. The change is applicable for those residing in halls of accommodation at universities and comes to further combat a rise in incidents, of which in the past year, London firefighters attended 1,262 incidents at student halls in the capital alone. Under new guidance the RP is required to present residents with annual information covering the importance of fire doors and selfclosing devices. Furthermore, residents are encouraged to raise any faults or damage to door sets immediately, helping to ensure maintenance is addressed quickly and professionally.
instant impact, but where does the responsibility lie?
• Door furniture • Hinges • Locks and latches • Door closers • Signage • Exit Abovedevicesallelse, fire doors must operate as intended. In the circumstance of a fire, it’s critical that fire doors close independently and all the way, and that hardware - including hinges, handles, door closers, locks and signage - is correctly installed and maintained. And so, when it comes to inspections, it is common practice to follow a stringent five-point check, where upon examination, a responsible person must review the certification, gaps, seals, hinges and the closing elements of a fire door, ensuring each element is functioning correctly. Fires are extremely unpredictable and can begin in and out of learning hours. And when you consider that something as rudimental as an incorrect hinge can produce a lifethreatening gap between the door and its frame, the need for regular maintenance periods is clear. The fleeting British summertime leaves a small - but manageable - window for the education sector to act, adding fire safety to their own curriculum before students return and begin their own courses in September.
Do you think there is an engineer skills shortage? Any trouble recruiting? The industry, without a doubt, is suffering a shortage of labour. We haven’t felt the effects of this too much. We are very lucky to have a fantastic group of long serving engineers who are all highly experienced and love that our work is so varied. They tell us that they like to work for the UK’s largest and leading scaffold alarm installer –it gives them kudos. For this reason, when we do recruit, we have always found it quite easy to attract the best engineers. Additionally, we operate a fantastic inhouse training scheme for those that are just starting out! What is the industry’s biggest myth?
What would be a typical project for you?
There’s no such thing as a ‘typical project’ for the security division at Panthera Group. The projects we secure range from domestic properties –whether that be a single house or block of flatsto commercial or historical buildings, or constructionEssentially,sites.our project scope varies hugely –one day the engineers might be installing an alarm on a scaffold at Westminster Abbey, the next a residential building on the Isle of Wight. Installation sizes can range from a small scaffold tower with one detector to a multi-zoned system with over two hundred different technology detectors. All scaffold alarm systems installed and certificated to NCP115.
I have personally been responsible for securing some of the most prestigious and historical buildings in the UK during their external refurbishment – that’s pretty cool. Is third party accreditation beneficial to you?
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Security life with Mark McGoldrick of Panthera Group based in Redhill raising standards
Absolutely! The Scaffold Alarm industry is saturated with installers, but what really sets us apart is our NACOSS Gold accreditation. With every installation we provide a certificate of compliance to NCP115, giving every client the peace of mind that their project has been secured to the highest standard within the industry.
Name: Mark McGoldrick
Job title: Director of Security Time in security/fire: 18 years Company: Panthera Group Location: Redhill, Surrey Areas of expertise: Complete construction site set-up: scaffold alarms, temporary site services, office and welfare fit-out, and hoarding and fencing (including EnviroHoard) Accreditations: Scaffold Alarms: National Security Inspectorate Gold Installer
www.psimagazine.co.uk Meet
together
For me it is supporting our clients throughout all stages of the project life cycle. Assisting with technical and costing advice at tender stage, designing the system, overseeing the installation, and finally providing on-going support until the system is finally dismantled.
Over the years, more and more insurers are now advising or in some cases stipulating (as a condition of the insurance) that an approved and monitored scaffold alarm is installed.
the installer
Do you have any ‘go to’ technology and manufacturers? All system we install are ‘temporary’, they might be required for one week or three years depending on the projects requirements. Choosing the right manufacturer and equipment technology to meet the demands of the construction sector cannot be underestimated, it is vital that the kit we install is robust, reliable and quick to install. After nearly twenty years of trading, we have tried many different manufacturers and technologies, we now use a mix of mains-powered and wireless systems, and have found that Texecom, Takex and Daitem suit our needs best. What is the best thing about working in this industry?
“The Scaffold Alarm industry is saturated with installers, but what really sets us apart is our NACOSS Gold accreditation”
For us specifically, I think that it is that people think that if they have an internal alarm system that they do not need an external scaffold alarm system. This is not the case. Insurers require homeowners, business owners and contractors etc to take all reasonable precautions to protect the building contents whilst works are underway.
What is your ultimate/fantasy electronic security/fire product?
To make memories, enjoy every moment with your friends and family, aim high and don’t be afraid to fail.
BEusingsmartphonetheFREEappSMART!
Read PSI magazine on your tablet or
Forever the optimist – I’ll say yes, I believe they will in the next 8 years.
If you won £25,000 what would you do with the money?
together raising standards (continued from
Will England ever win the World Cup again?
Easy; road trip around America in an RV. p47)
What would make your job easier?
A fully wireless system with unlimited zones, range, outputs and with the ability to solar powered cameras. What advice would you give to a younger version of yourself?
Longer lead in times from clients to install our larger systems; we work on 24 hours for standard installations but on larger fully designed schemes it would help if clients got in touch with us a little sooner.
www.pacgdx.com • pacgdxsales@comelit-pac.co.uk • 0161 406 3400 . PAC 511 DCi One Door Controller Coming in October
The DV-1304 is designed to deliver detailed analytics using cameras positioned for perspective view, without needing additional dedicated top view cameras. This minimises costs and makes it possible to analyse a wide range of metrics from even small-scale camera systems. Users don’t need additional analytics software or edge camera upgrades, making the IDIS AI Box for Retail uniquely affordable.
60 Series IP Cameras Honeywell is taking quality and reliability to the next level with the new 60 series line of 4MP and 5MP IP cameras including a 2MP outdoor speed dome. 70 Series IP Cameras - 70 Series AI cameras combine advanced IP imaging capability and exceptional picture quality with smart analytics to improve situational awareness in various types of enterprise applications or rugged locations.
The John S. McCain National Defense Authorization Act (NDAA) is a United States federal law which specifies the budget, expenditures and policies of the U.S. Department of Defense. For Fiscal Year 2019, the NDAA Section 889, prohibits the U.S. government from procuring video and telecommunication equipment from certain Chinese companies and their subsidiaries. In addition to the 30/60 cameras, MAXPRO® and Pro-Watch® VMS /NVR range, 30 Series Embedded NVRs and our ADPRO iFT/iFT-E IP NVRs follow Honeywell’s extensive cyber testing process and do not contain components from any of the companies highlighted in NDAA 2019, Section 889. Together with the Series 30/60 cameras they can be used to provide video systems compliant with NDAA 2019, Section 889. 35 Series IP Cameras - Amp up the security of your premises with intelligent video surveillance from the Honeywell 35 Series: Cameras made especially for small-to-medium sized businesses and sites.
video intelligence, even for smaller stores
The new IDIS AI Box for Retail is an NDAAcompliant, 4-channel add-on appliance that gives users powerful additional functionality from either their existing IDIS DirectIP® network cameras and NVRs or new systems.
Increasingly stores are using analyticsdriven metrics of activity in-store to increase sales and build customer loyalty, now the IDIS AI Retail Box makes this approach practical even for the smallest of stores.
With the advantages of rapid plug-and-play installation and no upfront or ongoing license fees, the DV-1304 gives retailers essential actionable intelligence, including queue monitoring, heat mapping, occupancy monitoring and real-time activity data from specified locations.
An industry-first dashboard can integrate up to 32-channels, cost-free, giving store staff at-a-glance intelligence and making it easy for both local managers and head office teams to generate reports on day-to-day activity and long term or seasonal trends. And IDIS has listened to retailers’ concerns around the need to maintain resilience against future infection risks: the DV-1304 retains the tools that proved so effective in its AI COVID Box and helped stores to be managed safely, including people counting, mask-detection, as well as occupancy and social distancing control.
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www.security.honeywell.comSecure your future in a connected world
The new IDIS AI Box for Retail, the DV-1304, gives retailers all the benefits of AI-powered business and customer intelligence, without the usual associated price tag.
www.idisglobal.com/index/product_view/3348IDISAIboxforretaildeliversadvanced
Open Door is an online service from PSI that provides in-depth information from a selection of market leading companies. Here are some of the highlights from the pages of Open Door.....
Lift integration with entry level access control
For customers with several sites and/or thousands of users, a high-level lift integration with our enterprise-level intelligent integrated access and security system, Integriti, provides a seamless, unified solution to manage access very efficiently.High-level lift integration means the lift can read user credentials from entry turnstiles, or door readers. The lift’s ‘destination control’ software takes into account where each of the building’s lifts are, the user’s designated ‘home floor’ as well as where other users are going/due to go, and instantly calculates the quickest lift for the new user. The user is then immediately directed to the most efficient lift. If users have access rights to more than one floor, they can update their preference in the lift itself. The integration works with access cards, as well as QR codes – including those on mobile phones – meaning visitors can benefit from the high-level lift integration as well as regular users. Anyone accessing the building will be swiftly directly to the quickest lift, and access can be touchless too – another benefit during the pandemic. In addition, the integration ensures tighter security around accessing different floors because this is all directly controlled by the integrated system.
www.innerrange.co.ukReducing crowding and improving security with integration
The Texecom Connect SmartCom is an Ethernet and Wi-Fi communicator that facilitates the Texecom Connect app experience by connecting any Premier Elite control panel to a local area network.
Integrating lift controls with an access and security system is a practical solution, whatever your budget, says Tim Northwood, general manager of Inner Range.
Does connectivity always have to be complicated?
For customers with single sites, such as small businesses, using our entry-level integrated access and security system, Inception, some lift integration is also possible. Users must present a valid access card to call a lift, and/or when choosing a floor from inside lift. This process restricts which floor selection buttons users can press, ensuring only legitimate users can access pre-agreed specific floors. The integration allows Inception to keep a record of ‘button feedback’, showing where users have been, which is helpful for both security purposes as well as tracking user movements if any infection is recorded.
Texecom’s new SmartCom 4G system adds new connectivity options for Premier Elite systems improving connection reliability. Providing access to Texecom Cloud and Texecom Connect services via single path (4G) or dual path (4G plus Ethernet or Wi-Fi), the SmartCom 4G is always on, always ready, and always available.
In today’s connected world your customers will be used to 24/7 remote access to a host of technologies and the ability to monitor and manage systems using personal devices such as smartphones and tablets. Security systems are also expected to be fully remotely accessible and many DIY systems are fully operated by mobile technology, but can professional systems also be managed by an app? And what about the complexities of always-on connectivity?
Texecom has solutions that deal with these issues and both enhance the service you can offer your customers when specifying modern, professional alarm systems boasting simple set-up and user experience.
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Use the QR code for more information
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SmartCom and SmartCom 4G Communicating exclusively using outbound connections, the Texecom Connect SmartCom removes the need to open any router ports, ensuring simplicity of installation and maximum security. As such, any installation that has a reliable internet connection can benefit from Texecom Connect with the addition of the Texecom Connect SmartCom.
Eventually, one part of the office was protected by an old wired system and the other controlled by Ajax wireless detectors connected to the wired alarm system via the ocBridge integration module. The variety of technologies had to be expanded with an anti-flood system and then integrated with an app that every team member would have on their MacPawiPhone.made a decision to integrate the outdated wired detectors into the Ajax system. This approach provides an opportunity to immediately use the benefits of Ajax and eventually expand the horizon of possibilities for further improvement.
The first step was to replace the outdated control panel with Hub 2 Plus starting a gradual switch to Ajax security equipment. The previously installed Ajax wireless detectors were simply added to Hub 2 Plus. Installers and the MacPaw security team immediately saw complete information about the devices: signal level, battery level, and temperature. The security team can now remotely change the sensitivity level or deactivate the detector. With the old control panel, such capabilities would have been unthinkable.Forexample: Previously, the security team could not see the exact charge level of each detector because the detectors were not connected to the Ajax hub. The team had to check each detector manually to know which one needed a battery change. From now on, the company receives the notification and knows when the battery change is required in advance.
MacPaw had a smart office system which controls the level of light, doors opening etc but integration with the old security system did not give sufficient flexibility and restrained the app and the smart office system development. For example, MacPaw had to call a specialist from the security company to come to the office and add a new user to the system, which was extremely inconvenient; from now on this can be done remotely.
APPLICATION
Smart office gets wireless smart security system
MacPaw has been creating and distributing apps for macOS and iOS since 2008 with products including CleanMyMac X, Setapp, The Unarchiver, and others. The company started in a dorm room as befits a startup and grew into an office space of over 3,000 sq/m. Today, the MacPaw office space is a model for many IT companies: renovation in style, numerous meeting rooms, a terrace, a gym, a room for relaxation and meditation, an amphitheatre area for presentations, two cats, and one of the largest displays of rare Apple equipment in the world.
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The second step was to connect the third-party wired system to Ajax via the MultiTransmitter integration module. The module has 18 wired zones for connecting devices and tampers that support four contact types: NO, NC (without resistor), EOL (NC with resistor), EOL (NO with resistor). Three MultiTransmitter modules were required for the part of the MacPaw office with the third-party wired detectors installed. More than 50 wired detectors were integrated with Ajax. The third step was to build a flooding prevention system. After updating the security system, LeaksProtect detectors were added by .simply place devices in the spots of potential water leakage. Relay was added to the system — in case of water leak, the relay sends a signal to the smart office system that sends a command to shut off the water.
MacPaw had a smart office system which controls the level of light, doors opening etc but integration with the old security system did not give sufficient flexibility and restrained the app Hoover, the cat and auditor, supervises the MultiTransmitter installation process
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GO TOCALLONLINE,OREMAILFINDOUTMORE: janusc4@grosvenortechnology.com+44grosvenortechnology.com(0)1279838000 BUILDING ACCESS & SECURITYMadeSimple. hardware that is modular, scalable and customizable, allowing for a manage your buildings access and and JanuseasilyC4 consists of Janus C4 is capable of contactless access control, occupancy management. to leading third party manufacturers security equipment.
The Great Northern Tower is a 72-metre (236 ft) high-rise tower block with 25 floors and 287 selfcontained apartments in the heart of Manchester.
The tower block has a concierge service too that also requires specific authorisation for entry into and exit out of the building.
A key challenge also presented itself in how a flat or apartment was called. The existing system was very complicated, and visitors had to look up a flat number on the system and then get a threedigit code to dial. This often led to people, from visiting friends and family to tradespeople and delivery drivers, dialling the wrong apartments and calling the wrong people.
An effective door entry system plays a critical role in convenient, secure and flexible access control as well as the safety and wellbeing of residents.
54 APPLICATION www.psimagazine.co.uk
“It’s probably the most challenging entry solution I have fitted but working closely with Videx ensured the job could be done”
25-floor tower block utilises GSM powered intercom
There also needed to be a specific concierge function on the system that could alert the main reception desk of a tradesperson coming to visit, or a parcel being delivered, for a resident who wasn’tReplacinghome.the system with a bespoke solution but retaining the existing access control fob reader aspect, all fitted within a glass wall, was highly complex. Installer Access Ability UK opted to fit a Videx 4G GSM system that integrated perfectly with the existing fob reader but, crucially, solved the key entry challenges residents and the concierge team were facing.
The building was completed in 2007 and fitted with a door entry system that, 15 years later, was hugely outdated and causing issues for entry into the tower block by residents, visitors and for conciergeResidentsuse.were consistently not notified when someone was calling their apartment, so they often missed deliveries and visitors. Parts of the system were failing and proving to be very expensive to replace. Residents enter the tower block via a fob system and although this operated normally, the rest of the system was deteriorating.
Barry Kimber, a director at Access Ability UK, said: “One major issue that we needed to solve was to enable effective, easy but secure door entry for residents to authorise entry in and out of the tower block. By installing a GSM intercom system with a VX2200 panel it meant residents could receive notification of someone at the entrance straight to their phone, whether they were home or not. For example, they could be on holiday or at work but receive a call to say a delivery had arrived, grant entry to the courier driver who can leave the parcel with concierge for safe keeping until the resident returns. In terms of calling each flat, visitors now simply need to enter the number of the flat and it calls that flat directly - there’s no need to look the flat number up on the system to dial a code to then input.
“The GSM powered intercom system also enables the concierge team to authorise entry for visitors to deliver parcels or fix appliances for example, when the resident is away. Conveniently, the intercom is very easy to adapt and modify and the concierge team can programme the system both locally and remotely when flat residence changes as people move into and out of the tower block.”Alongside the GSM technology, Videx also supplied a highly customised entry panel that was not only manufactured for The Great Northern Tower, to sit within a very difficult-to-navigate glass wall, and feature the existing third-party access control reader, but also carried bespoke engraving too. For example, the block numbers are clearly identified as well as the concierge serviceBarrybutton.Kimber continued: “It’s probably the most challenging entry solution I have fitted but working closely with Videx ensured the job could be done.”
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APPLICATION
Prague Airport integrates all security systems Prague Airport, has selected Qognify EIM (Situator) to interconnect its security systems and provide security control room personnel with a single incident management interface, as well as the ability to verify the validity of identification cards using mobile devices across thePragueairport.Airport, operates Václav Havel Airport Prague in the Czech Republic. The airport operates many security systems, and it wanted a platform to interconnect them, to correlate information and enable security scenarios and procedures for dealing with incidents to be set up. In doing so, it would provide the security control room staff with one effective tool, providing an overall overview, the ability to manage situations and speed up incident response.Thisnew platform has been built with Qognify EIM – an Enterprise Incident Management solution from Qognify integrating CCTV, electronic access control, electrical fire alarm, emergency alarm system, perimeter security, oversized cargo entry control, errand system and airportThesemapping.systems that were previously running in isolation now communicate bi-directionally with Qognify EIM, giving security control room personnel a single incident management interface. Now, when an alarm is triggered from any of the interconnected security systems within Qognify EIM, alerts are clearly displayed and presented to the security control room personnel on an on-screen map.
ACCESS CONTROL ACCESS CONTROL KERI SYSTEMS UK LTD Tel: +44 (0) 1763 273 243 Fax: +44 (0) 1763 274 106 Email: www.kerisystems.co.uksales@kerisystems.co.uk ACCESS CONTROL INTEGRATED DESIGN LIMITED Integrated Design Limited, Feltham Point, Air Park Way, Feltham, Middlesex. TW13 7EQ Tel: +44 (0) 208 890 5550 sales@idl.co.uk www.fastlane-turnstiles.com ACCESS CONTROL RBH SECURITY GROUP LTD F3 Enterprise way, Vale Business Park, Evesham, Worcs WR11 1GS Tel 01386 www.rbh-access.comSales.uk@rbh-access.com425810 CCTV BOSCH SECURITY AND SAFETY SYSTEMS POBOSCHBox750, Uxbridge, Middlesex UB9 5ZJ Tel: +44(0)330 www.uk.boschsecurity.comuk.securitysystems@bosch.com1239979 DRIVING INNOVATION TO AN AIOT FUTURE DAHUA TECHNOLOGY UK & IRELAND Quantum, 60 Norden Road, Maidenhead, SL6 4AY Tel: +44(0)1628 882210 Email: www.dahuasecurity.com/uksales.uk@dahuatech.com BETTER SECURITY, BETTER WORLD ZHEJIANG UNIVIEW TECHNOLOGIES CO., LTD. global.uniview.com info.uki@uniview.com ONE SOLUTION. ONE COMPANY IDIS GLOBAL 1000 Great West Road, Brentford, Middlesex TW8 9HH Tel: +44(0)203 657 5678 Email: www.idisglobal.comuksales@idisglobal.com DISTRIBUTORS
AWARD-WINNING, LEADING GLOBAL WHOLESALE DISTRIBUTOR OF SECURITY AND LOW VOLTAGE PRODUCTS ADI GLOBAL DISTRIBUTION Distributor of electronic security systems and solutions for over 250 leading manufacturers, the company also offers an internal technical support team, dedicated field support engineers along with a suite of training courses and services. ADI also offers a variety of fast, reliable delivery options, including specified time delivery, next day or collection from any one of 28 branches nationwide. Plus, with an ADI online account, installers can order up to 7pm for next day delivery. Tel: 0161 767 2990 Fax: 0161 767 www.adiglobal.com/uksales.uk@adiglobal.com2999 DISTRIBUTOR OF SECURITY AND FIRE SOLUTIONS FortusFORTUSisadistributor of security and fire solutions. We are the largest privately owned, B2B security distribution company trading across the UK & IRE within the key industry verticals of CCTV, Intruder, Access and Fire products. With more than 20 years’ experience in technology distribution with key brands, we can support you with any size project as well as offering next day delivery. Tel: +44 (0)1462 www.fortusuk.com708820 DOOR ENTRY STATE-OF-THE-ART WIRELESS SOLUTIONS INTRATONE UK 114 Power Road Studios, Chiswick, London W4 5PY Intratone is a manufacturer and service provider of GSM door entry technology. Over the past 10 years Intratone has expanded its product portfolio to include a large range of video intercoms, proximity readers and digital noticeboards. Quick installation, no costly handsets, remote management via free cloud portal make our wireless system to a sustainable, real-time solution for all your accesses. Tel: +44(0)208 0379012 Email: www.intratone.uk.cominfo@intratone.uk.com INTEGRATED SECURITY SOLUTIONS SECURITY PRODUCTS AND INTEGRATED SOLUTIONS HONEYWELL COMMERCIAL SECURITY Tel: +44 (0) 844 8000 235 securitysales@honeywell.com INTRUDER WHEN SECURITY IS ART AJAX SYSTEMS Unit No: OneJLT-06-23, OneJLT, Plot No. DMCC-EZI-1AB, Jumeriah Lakes Tower, Dubai Tel: +380445381310 Email: support@ajax.systems www.ajax.systems MANUFACTURER OF INTRUDER ALARM EQUIPMENT HKC SECURITY LTD James Hill Street, Littleborough OL15 8AE Tel: +44(0)1706 373560 Email: ukinfo@hkc.ie www.hkcsecurity.com WORLD-LEADING MANUFACTURER OF ELECTRONIC SECURITY EQUIPMENT PYRONIX LTD Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire S66 8QY Tel: +44(0)1709 700 100 sales@pyronix.com www.pyronix.com SECURITY YOU CAN TRUST TEXECOM INTRUDER Bradwood Court, St Crispin Way, Haslingden, Lancs BB4 4PW Tel: +44(0)1706 212524 sales@texe.com www.texe.com
RECRUITMENT PLACING THE BEST CANDIDATES IN FIRE & SECURITY TECHNICAL RESOURCES LTD We lead in specialist recruitment for the Fire & Security, Telecoms, and M&E sectors. With over 20 years of trading, Technical Resources work with the best permanent and contract staff, helping our clients to deliver their services. Whether it’s permanent, contract, or larger recruitment programs - we deliver the right candidates to our clients. To do this, we have a great team of hardworking recruiters who know that getting recruitment right the first time is key to the success of the businesses we serve and the professionals we find jobs for. What makes us different? We reference check ALL our candidates. The projects you have need to be delivered. So, we will only send you candidates that we have previously used or successfully referenced. This saves you crucial time and ensures successful project delivery. Concerned about compliance? Quality and compliance is in our DNA. Compliance checks are a key part of our weekly processes. And we don't stop after placing the candidates with you. We run weekly checks on all contractor timesheets and will check in with you and your contractor too. Rivermead House, Hamm Moor Lane, Addlestone, Surrey, KT15 2SF 01932 837 777 www.technicalresources.co.ukinfo@tecres.uk.com SECURITY SECURE ALARM SIGNALLING BT We’veREDCAREover35yearsof experience in the fire and security industry. Prepare and protect homes and businesses with our alarm signalling systems. From fast and affordable to best in the business, you can get every customer future-ready for all-IP. Simple to install, with a choice of fixed IP and wi-fi connected options. Dual SIM and roaming 4G for resilient wireless signalling. Many of them also come with no upfront costs and all with a 10-year guarantee and 24/7 support. Tel: 0800 800 628 Email address: redcare@bt.com Twitter: @BTRedcare Website: www.redcare.bt.com SECURE CONNECTIVITY PROVIDERS CSL GROUP T: +44 (0)1895 474474 sales@csl-group.com @CSLGroupLtd www.csl-group.com LIFE SAFETY EQUIPMENT ChallengeC-TEC Way, Martland Park, Wigan WN5 OLD United Kingdom Tel: +44 (0) 1942 322744 www.c-tec.com SECURITY MADE SIMPLE. PAXTON ACCESS LTD Paxton House, Home Farm Road, Brighton, BN1 9HU With 37 years of experience, we design and manufacture market-leading security solutions for a range of buildings. Around 30,000 buildings are secured globally by Paxton products, every year. We utilise the latest technology to provide powerful, yet easy-to-install and use security solutions. Our products are designed for a wide range of sectors including education, healthcare, retail, leisure, commercial, the public sector and more. All our products are manufactured in the UK and are backed by our 5-year guarantee and hasslefree returns policy. Tel: 01273 811080 www.paxton-access.comsupport@paxton.co.uk SOFTWARE SOLUTIONS FIRE & SECURITY MANAGEMENT SOFTWARE POINSTALLERPROBox1288,Chelmsford, Essex CM1 9BQ InstallerPro is designed for UK Fire & Security companies. With InstallerPro you will never miss a job, visit, or invoice again. Our system helps keep your business on track and maintain your compliance to BS/ISO standards, SSAIB, NSI, BAFE & GateSafe. InstallerPro comes preloaded with all the tools you need to get working straight away, and because its cloud based, you can work from anywhere. Import your clients from your old software and get started with InstallerPro today. enquiries@installerpro.co.uk www.installerpro.co.uk SOFTWARE SOLUTIONS WEBEYE LTD 6a Hazel Court, Blidworth, Nottingham NG21 0RY 0115 7149990 www.webeyecms.comsales@webeyecms.com STORAGE YOUR CLOUD. YOUR WAY SEAGATE STORAGE 60 Norden Road, Maidenhead, Berks SL6 4AY +440208 7127 4477 www.seagate.com
AllistonSam Comelit-PAC has appointed Sam Alliston as a new region.LondoncustomerssupportingresponsibleManager,DevelopmentBusinessforintheSouthern
“It’s fantastic to be joining Pyronix,” says Simon. “I’m looking forward to taking on all the challenges that come along with starting a new role. I’m excited to bring the experience I’ve gained in the security industry over the years to Pyronix, where I’m keen to continue to build on existing relationships and develop new ones.”
Sales Director, Guy Dodd, said: “I’m pleased to welcome Simon to Pyronix. With a wealth of knowledge across the security industry, he will be an asset to the team and is ideally placed to hit the ground running.”
Dan Banford joined Yee Group as an apprentice 17 years ago and is highly respected for his expertise and technical knowledge.SimonChapman, Yee Group Managing Director added: “We want to wish Steve and Dan every success in their new roles. They are both great role models for our engineers and we hope our customers will enjoy collaborating with them.”
Dylan Gwinn Linx International Group has announced the appointment of a new Group Training Manager, DylanDylanGwinn.joins the Group after a 13-year police career working in a variety of roles including firearms, criminal investigation and response policing. He has worked in a range of security roles within the UK and USA in relation to school shootings. He holds a Foundation Degree in Protective Security Management and a First Class Degree in Security Consultancy. Dylan will lead the Group’s training services and be responsible for developing and overseeing all current and prospective training programmes, ensuring they are up-to-date, compliant, and meet sector needs.
APPOINTMENTS 11
Sam joins with dedicated experience in the door entry market, working for manufacturers in the industry, focused on residential and commercial markets.
“I’m excited to embrace my new role and continue to help Comelit-PAC better serve our intermediaries and their customers,” says Sam. “I’m looking forward to leveraging my previous experience in the BDM team to build and develop relationships with our distribution partners which in turn will allow us to further strengthen our proposition and support a growing number of customers.”
Lauren Hallam Quality Essential Distribution (QED) has announced that Lauren Hallam, who joined QED in Jan 2022 as Customer Service Administrator, has been promotedto Purchasing Assistant. Amy McIntyre, Purchasing Manager said: “I’m delighted Lauren has joined the purchasing team to support the plans we have to accelerate and develop QED’s supply chain and give a more strategic focus to the role of purchasing within the business. Lauren’s experience and understanding of customer needs is a bonus and will come in useful when she’s speaking and negotiating with suppliers. I’m confident she will be successful in the role and help us continue to deliver high quality products and value to customers.”
APPOINTMENTS
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Steve Bullock has worked on installations across the Midlands for the past 25 years. Recently promoted to Project Manager, Steve has risen through the engineering ranks at Yee Group. Interestingly, despite all his technical knowledge the challenge he is enjoying the most is learning new management skills and meeting new customers.
MiddletonSimon Pyronix announcedhas securityworkingexperienceoverPyronixEastLondonandcoveringManager,newMiddletonSimonappointmenttheofasitsAccountNorthEastandofEngland.Simonjoinswith30years’intheindustry, across various roles.
Steve Bullock & Dan Banford Yee Group has appointed two new Project Managers from within the company. Customers will be familiar with team members Steve Bullock and Dan Banford as they are both established members of the engineering team.
