Shepparton Villages Annual Report 2013

Annual Report 2012-2013

www.sheppartonvillages.com.au

Contents mission

01 President’s Report Selina Quilty

Our mission is to enrich the lives of people in our care.

03 Life Members

values Our Residents are valued and are treated with dignity, respect and understanding, offered choice and are encouraged to exercise their independence.

Our staff are valued and through integrity, empathy and compassion contribute to the quality of life of our Residents.

We value all stakeholders and relate to them with integrity and openness, and are responsive to the needs of the local community. We value the environment and the effective use of resources to deliver quality care.

foundation of care Our care and services are individualised and are continually reviewed and improved.

04 Tribute to Frank Metzke 05 Chief Executive’s Report Kevin Bertram 11 Staff Milestones 12 Finance Manager’s Report Murray Burls 14 Executive Manager Care Services Report Kerri Rivett 15 Banksia Lodge

Hakea Lodge

16 Waratah Lodge

Grevillea Lodge

17 Boronia House

Acacia House

18 Lifestyle & Leisure

Human Resources

19 Education

vision To be a centre for excellence.

Admissions

20 Public Relations, Marketing & Fundraising

Manager’s Report Vicki Glazner 22 Reflection of last years special moments 24 Our Supporters

Shepparton Villages Annual Report 2012/13

President’s Report Selina Quilty

It gives me great pleasure as President of the Board of Shepparton Villages to present the 45th Annual Report.

The last twelve months have been extremely busy, and will continue to be so, because of the significant changes occurring to Aged Care funding.

These changes have been passed as part of the Living Longer Living

sector. It is also fortunate that Kerri has had experience with home care packages for the aged, as Shepparton Villages successfully applied to the Government and were granted 26 packages.

These packages mean that quality and continuity of care and support is ensured wherever and whenever

The demand for care and support will continue to grow in the Greater Shepparton Area with the over 70 population increasing by 69% in the next 15 years.

Better Aged Care Reforms Program in Parliament but are yet to be detailed.

In October 2012 the Board sadly accepted Jeanette Ryan’s resignation as Executive Manager Care Services.

We are grateful for the dedication and commitment that Jeanette always displayed in her work. With Kevin Bertram and Murray Burls, Jeanette made Shepparton Villages a professional aged care facility with rigorously high standards.

When Jeanette retired, we were extremely fortunate to have Kerri Rivett become Executive Manager Care Services. It was our good fortune that Kerri had opted for a ‘tree change’ from Melbourne. She brought with her a vast amount of experience and expertise in the aged care

a person needs it. These packages can be delivered in someone’s home or within our independent living units, and when the need arises for more complex care needs to be met, access to our residential care facilities is available. The delivered packages must fulfill the recipients’ needs ensuring happy, well cared for recipients. Skillful, committed staff will be trained to carry out the packages program in the near future.

The demand for care and support will continue to grow in the Greater Shepparton area with the over 70 population increasing by 69% in the next 15 years.

The Board has drawn up a Strategic Plan 2013 - 2018 looking at our needs for the future.

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As well as the home care packages mentioned which we will continue to apply for in future rounds, another key area is our infrastructure renewal and development. The Board hopes to replace Hakea Lodge, our oldest facility with a new and expanded ‘state of the art’ facility ensuring the best possible care in a home-like setting.

It will be built on the Chas Johnson Reserve purchased from Greater Stella Barber - Historian

Shepparton City Council in 2011. The Margaret Billingham land is also to be developed and will be incorporated into our redevelopment Master Plan at Tarcoola Village.

A system whereby residents and staff can ‘Have Their Say’ has successfully commenced. Attracting and retaining skilled staff and continuing staff education are important priorities.

Shepparton Villages Annual Report 2012/13

BOARD OF DIRECTORS Merushe Asim

BARRY CAMPBELL

FRANK DAWSON

GEOFF DOBSON

Master Planning Committee Risk Management Assessment Committee Master Planning Committee Commenced on Board: JULY 2004

Board Quality and Safety Committee Risk Management Assessment Committee Strategic Planning Focus Group Marketing Committee Commenced on Board: OCTOBER 1986

Risk Management Assessment Committee Finance Committee Master Planning Committee Commenced on Board: October 2009

Life Member Selection Criteria Committee Risk Management Assessment Committee Finance Committee Marketing Committee Master Planning Committee Commenced on Board: OCTOBER 2012

DAVID FORDYCE

JULIE GREEN

MIKE HALL

GRAHAM HILL, OAM

Finance Committee Life Member Selection Criteria Committee Strategic Planning Focus Group Risk Management Assessment Committee Master Planning Committee Commenced on Board: DECEMBER 1996

Risk Management Assessment Committee Strategic Planning Focus Group Board Quality and Safety Committee Commenced on Board: MARCH 2009

Finance Committee Risk Management Assessment Committee Commenced on Board: OCTOBER 2012

Risk Management Assessment Committee Board Quality and Safety Committee Life Member Selection Criteria Committee Marketing Committee Master Planning Committee Commenced on Board: OCTOBER 2002

ELIZABETH LEE Risk Management Assessment Committee Board Quality and Safety Committee Commenced on Board: OCTOBER 2012

In November there will be the launch of our book “The Passion and the Dream,” “Shepparton Villages, the first 50 Years.” Stella Barber, the enthusiastic and committed author of this history of Shepparton Villages has portrayed vividly when Rotary and other Service Clubs had the dream of creating a Retirement Village and the passion to follow their dream through. Former Board members and others with memories of those early days have assisted Stella. Thank you to all who took part.

How ‘Topsy’ has grown from those first buildings to the present three campuses!

As our Federal Member of Parliament at that time, Bruce Lloyd was present at the inaugural ceremony to establish Tarcoola. Bruce was also a member of the Board before retiring last year and was instrumental in our applying to many foundations for grants.

We lost two valuable members of the Board when Jen McCaffrey and David McKenzie resigned from the Board last year. We welcome new Board members, Geoff Dobson, Mike Hall and Elizabeth Lee who all bring a diverse range of talents and experience.

STEPHEN MERRYLEES

(VICE PRESIDENT) Board Quality and Safety Committee Life Member Selection Criteria Committee Risk Management Assessment Committee Strategic Planning Focus Group Marketing Committee Master Planning Committee Commenced on Board: OCTOBER 2004

FRANK METZKE Finance Committee Strategic Planning Focus Group Commenced on Board: February 1990 (Deceased Aug 2013)

This is my last Annual General Meeting of Shepparton Villages as a Board Member. With its strong vision for the future, its awareness of the need for ongoing sustainability in difficult times and its emphasis on the welfare of those in our care, I am privileged to be part of such an organisation.

Shepparton Villages was and is, instrumental in its ongoing provision of aged care services in Shepparton and Mooroopna. I would like to thank all my Board members for their commitment and generosity in giving of their time and talents.

For the assistance and support I have received I thank the executive: Kevin Bertram, Kerri Rivett and Murray Burls, and also Sally Clifton, Kevin’s Personal Assistant, who joined us last year. I also want to thank the staff and volunteers who do such a wonderful job in caring for our elderly residents.

Everybody has been so committed to the development of services to meet the changing needs of our times.

Shepparton Villages’ mission has always been to to enrich the lives of the people in our care. I am ever confident that this will continue to be so.

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SELINA QUILTY (PRESIDENT)

Board Quality and Safety Committee Life Member Selection Criteria Committee Risk Management Assessment Committee Strategic Planning Focus Group Marketing Committee Commenced on Board: OCTOBER 2004

It is with great sadness I have to report that our CEO Kevin Bertram will be retiring on July 31st next year. Kevin has worked extremely hard and long in making and keeping Shepparton Villages a leader in aged care. I know he would like me to acknowledge that his many achievements could not have been possible without the assistance and cooperation of his fellow members on the Executive Team, Jeanette Ryan for 15 years and now Kerri Rivett, our Executive Managers Care Services and Murray Burls, our Finance Manager. Kevin has always been committed and enthusiastic and is greatly respected by Aged Care Providers and our industry association, Leading Aged Services Australia for his leadership, knowledge and analysis of government aged care policy.

He continues to be a force for change as we restructure operational rosters and invest in new software and many other tasks to keep us up to date and be able to look after our residents in the best possible way. We will miss Kevin very much but wish him well in his well deserved retirement.

Selina Quilty President

Presidents Report Selina Quilty

Life Members BRUCE LLOYD, AM

JEANETTE RYAN

Bruce is an almost retired irrigation farmer at Bunbartha, having earlier retired in 1996 after twenty-five years as the Member for Murray in the National Parliament.

Jeanette was appointed as a Member of the Board of Shepparton Villages in 1997 and was asked to take over the role of the DON who went on 3 months maternity leave in January 1998. Shepparton Villages signed her up for a 3 months employment contract and consequently she resigned as a Board Member and her general membership was suspended in accordance with our Rules.

In Parliament he served as Parliamentary Secretary for Primary Industry, Shadow Minister for Primary Industry, Health, Communications, Transport, and Aviation. He was Deputy Leader of the National Party for six years.

He was made a Member of the Order of Australia (AM) in June 2005 and was a recipient of the Centenary Medal in 2001.

In January 2008 Bruce commenced on the Board of Directors at Shepparton Villages and retired from the Board in October 2012. During this time he brought to the table his business and financial acumen and his enquiring mind.

Bruce has assisted the Shepparton Villages Fundraising Department with his many connections with Trusts and Foundations, and his personal contacts with key business leaders.

He has also imparted a great deal of knowledge about parliamentary processes and lobbying. He was indirectly instrumental and supportive of our State Association of Providers – LASA, in setting up a National Office in Canberra for more effective lobbying with the politicians and senior public servants.

In 1991 he officially opened Grevillea Lodge as the Member for Murray.

Bruce has been a strong and generous supporter of Shepparton Villages for many years.

It soon became apparent that the task of moving us into a new paradigm of care and services as required under the new Aged Care Act and its Principles was going to take more than 3 months.

We managed to negotiate a full time position in a new role as the Executive Manager Care Services and resourced and supported her as she trained her team, managed the revenues, focussed on resident needs, and created a Quality System which did not exist previously. The change in our brand was indeed profound as over a number of years she changed the culture of our workforce with her commitment, clinical knowledge, leadership qualities and her general management abilities. Indeed under her leadership we managed to achieve 44 /44 outcome standards in each of our RACS every 3 years over that 15 year period. We had no complaints to speak of and no industrial unrest.

Jeanette’s view of leadership was one of leading at the front to get the job done and to set an example to her colleagues. She was well respected by

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the staff, residents, family members, the medical profession, the hospital staff, unions, suppliers and all associated with our operations.

She was heavily involved in the design of 3 of our 4 facilities ensuring staff amenities as well as resident amenities exceeded the standards, and was responsible with the support of the Board for the replacement of beds, lifting machines, spa baths, furniture and plant that ensured the safety of our residents and staff.

Jeanette retired after 15 years at the helm and in this time from an historical perspective she did more than any other individual to change the face of Shepparton Villages from an ad hoc organisation with no policies or procedures, no concept of quality, no training and no focus on revenue and expense to a contemporary organisation comfortable with the challenges aged care brings on a daily basis. But above all Jeanette set the clinical and professional standards and dedicated a great deal of energy into maintaining these at a high level.

She never ever just came to work to do her 40 hours a week; she dedicated many countless extra hours to make sure the systems worked, that we more than complied with the standards and that our residents’ needs came first.

She made a huge difference to the activities and reputation of Shepparton Villages and we are the richer for her choosing to commit to our organisation in the manner that she did.

Shepparton Villages Annual Report 2012/13

Vale Frank Metzke 1942-2013 Frank Metzke & Graham Hill, OAM

Volunteers ‘Thank You’ Luncheon

It is with great sorrow we say farewell to Frank Metzke, one of our longest serving Board members. Frank died unexpectedly on the 24th of August, 2013.

Frank joined the Board of Shepparton Villages twenty three years ago. He was a Member of Rotary, the organisation responsible for the initial dream of establishing a Retirement Village. Frank was very proud of his father-in-law, Jack Wall having been a founding member when the dream of building a Retirement Village was first mooted in the early sixties. Frank enjoyed telling stories illustrating Jack Wall’s devotion to Shepparton Villages, as in the time for example that Jack drove to Tarcoola from his farm to mend a resident’s tap one week-end.

Frank showed the same devotion and diligence in his own way, especially in regard to financial matters. He had wonderful analytical skills and could peruse a set of figures and immediately see anomalies and areas that required review or improvement. He was Chair of the Finance Committee when he died, a position he held for 23 years.

He was a standing member of various subcommittees, including the Strategic Planning Subcommitee and gave freely of his time to attend functions such as the annual Volunteers Thank you Luncheon.

Always most diligent in ensuring that Shepparton Villages operated from a sound financial basis, Frank was

Murray Burls & Frank Metzke Barry Campbell, Geoff Freer & Frank Metzke

conservative in outlook and decision making. He saw his work with us as a labour of love but had no hesitation in speaking out if he disagreed with any suggestions. Rarely missing a meeting, Frank would remind the Chair if a meeting was going over time, especially Board meetings.

Frank’s leadership was crucial during our transformation from a cottage industry to a professional organisation. His financial wisdom was always focused on finding positive outcomes for residents and staff. With Frank at the financial helm Shepparton Villages withstood the on-going global financial turbulence. For Shepparton Villages’ sound financial position we thank him.

Frank truly believed in the work of Shepparton Villages and the values that underpin it. He not only enriched the lives of people in our care, but also enriched our lives.

We will miss his steadfast common sense, knowledge, wisdom and humour.

Our most sincere sympathy is extended to his beloved wife, Della and family.

Selina Quilty President Kevin Bertram Chief Executive

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Shepparton Villages Annual Report 2012/13

Chief Executive’s Report Kevin Bertram Once again Shepparton Villages has achieved strong financial results and high care standards; our master planning of the Tarcoola site has progressed in accordance with our expectations and we developed a new strategic plan which will provide a challenging and exciting future for our organisation, our residents, our staff, our volunteers and our community.

All these people contribute to our activities, improve the outcomes, and help to make them more relevant and worthwhile; I thank them for their commitment and generosity of spirit.

In this report I wish to pay tribute to the following special people who have retired during the last 15 months: John Clarke (10yrs), Margaret Colliver (13yrs), Carmela Costa (17yrs), Malcolm Cross (16yrs), Anne Dalton (17yrs), Robin Evans (14yrs), Leah France (10yrs), Helen Freer (12yrs), Karen Gravina (16yrs), Kathleen Loadsman (27yrs), Ronda Montgomery (10yrs), Julie Neal (20yrs), Catherine Payne (16yrs), Lois Rogers (12yrs), Jeanette Ryan (14yrs), Gloria Schultz (29yrs). This also includes our Board President Selina Quilty who has applied her exceptional personal and professional talents in leading our organisation during a time of great change and many challenges.

Thank you all for the wonderful and rewarding memories of my time with a great organisation founded on community support and lasting values.

All have enriched the organisation with their skills, knowledge and commitment and should be very proud of their efforts and time with us.

The following excerpts are taken from our Strategic Plan 2013 - 2018 which is of fundamental importance because it describes our journey into the future and explains why we have embarked on that pathway.

OUR MODEL OF CARE In this Strategic Plan, the Board has resolved to add home care to the existing core services of residential aged care and independent living.

Our model of care is premised upon the ability of clients and residents to access high quality accommodation, support and care as they age and their needs increase. This “ageing in place” model extends from support and personal care in a client’s home or independent living unit through to complex high care needs in a residential aged care facility. At all stages within this continuum of care, services will be delivered in a manner consistent with the values identified above.

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KEY DRIVERS A range of factors are driving change: Increasing Demand The demand for care and support in the Greater Shepparton area will continue to grow rapidly with the over 70 year old population increasing by 69% over the next 15 years. The ageing population is also becoming more diverse in its care needs, complicated by a growing burden of chronic and complex disease.

Increasing Consumer Expectations Aged care consumers are seeking greater levels of safety, quality and choice from service providers.

The Changing Funding and Regulatory Framework Providers such as Shepparton Villages are being forced towards a more user pays approach as all levels of government are increasingly constrained in their inability to fund the care of the burgeoning aged population.

Competition is Intensifying The combination of limited government funding and increasing consumer expectations is driving a process of industry change producing larger, more sophisticated operators with better product offerings.

Margaret Billingham Site

Workforce Shortages A by-product of our ageing population is that the available pool of both professional and informal/casual carers is diminishing. This is driving a process of enhancing productivity through technology, work and workplace redesign, education and training. Competition for the available pool of labour means providers must be able to provide safe, high quality workplaces, sound professional development and career progression.

IMPACT ON SHEPPARTON RETIREMENT VILLAGE These key drivers and related change factors will impact on sections of Shepparton Villages differently: In Residential Care Our services need to be able to provide quality care to residents with higher and more complex care needs. This will affect all aspects of our residential services including staffing, organisational competency and appropriate care homes.

The removal of high care/low care distinctions in The Aged Care Act will see the much needed introduction of accommodation payments (bonds) in high care.

The Commonwealth will continue to erode the level of care subsidies and seek to replace these with a much greater contribution from users. This will have multiple consequences including: • Driving existing low/high care services to become transitional, high and sub-acute care providers; • Potential adverse impact on financial viability; • Providers will be expected to market the increased fee structure to prospective residents and their families.

There will be no diminution of industry regulation and the administrative burden on providers.

In Retirement Living As acuity levels in residential care continue to increase, the days of the low care “hostel” are increasingly numbered. Retirement Units, preferably supported by Home Care Packages, are increasingly filling this vacuum, particularly as average ages in villages continue to increase.

Consumer expectations also continue to rise with prospective residents looking for greater amenity, more diverse services, a great lifestyle and in many cases, co-located residential aged care services.

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Competition in the sector is increasing with new providers seeking to enter the market and established operators expanding their offerings.

Land availability, interest rates and returns on investment for the operator are key drivers.

In Home Care Home Care is the fastest growing sector of the aged care industry responding to the very reasonable desire of older people to remain in their homes for as long as possible.

This is also the most competitive sector of the industry in terms of gaining government funding, typically through the Aged Care Allocation Round where demand from service providers regularly exceeds the Government funded places by 30 to 1.

The sector is seeing the growth of a relatively small number of (notfor-profit) home care providers who control a large percentage of the government funded packages.

In coming years it is expected that the Home Care sector will be transformed by the extensive use of internet based technologies such as Tele-care, Telehealth and Tele- medicine. This will be accelerated by the roll-out of the NBN (National Broadband Network).

Shepparton Villages Annual Report 2012/13

A possible view of the future Tarcoola Village

TOTAL MASTERPLAN UNIT NUMBER: 73 UNITS LEGEND EXISTING ORIGINAL LIVING UNITS COMPLETED MASTERPLAN STAGES EXISTING FACILITY INDEPENDENT LIVING UNIT - TYPE A (3 BED DOUBLE GARAGE) INDEPENDENT LIVING UNIT - TYPE B (3 BED DOUBLE GARAGE) INDEPENDENT LIVING UNIT - TYPE C (2 BED DOUBLE GARAGE) INDEPENDENT LIVING UNIT - TYPE E (2 BED + STUDY + DOUBLE GARAGE) INDEPENDENT LIVING UNIT - TYPE F (2 BED + STUDY + 1 & 1/2 GARAGE) PROPOSED EXTENSION NEW ROAD ACCESS COMMON GREEN AREA STAGE 4 - 90 BED R.A.C FACILITY VEHICLE ACCESS PEDESTRIAN ACCESS ROUTES ACCESS GATE HOUSE

1

EXISTING GENERATOR TO REMAIN

2

EXISTING MAIN SWITCHBOARD

3

GAS METER RELOCATED

4

ACACIA HOUSE RAC ADDITION

5

MEN’S SHED

6

BOWLING RINK

7

COMMON GREEN AREA

SHEPPARTON VILLAGES - TARCOOLA VILLAGE - MASTERPLAN PROJECT NO.2590

DRAWING NO. MP11

DATE: 04 DEC 2012

SCALE: 1:1000

REV: P3

Key Result Areas In this Strategic Plan 2013-18, the Board have identified 5 Key Result Areas that will support the growth and development of Shepparton Villages and the aged care community over the next 5 years.

Key Result Area

Rationale

Expanding services to achieve an Integrated Continuum of Care

Older members of our community typically wish to stay in their homes for as long as possible. Expanding Shepparton Villages into the delivery of home care extends the continuum of care and provides a seamless pathway for residents from their home to our retirement living services (ILUs) and ultimately to the residential services.

2

High Quality Service

Business excellence is achieved by employing, training and valuing our staff who deliver person centred care, using efficient IT systems, superior quality and safety systems and advocating the Organisation’s values.

3

Attracting & retaining The skill and commitment of our staff is central to everything we do. A strategic approach skilful and committed staff to recruiting, training and retaining quality staff and management is vital to our ongoing development.

4

A well thought through Master Plan is required detailing how we use our available land to Infrastructure Renewal & provide quality services to our current and future customers. It is essential to deliver first class Development services to satisfy more discerning customers, in the context of heightened competition.

5

Good Governance & Financial Sustainability

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The Board’s role requires it to protect Shepparton Villages’ assets and income streams and it will continue to enhance the quality of corporate governance.

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Shepparton Villages Annual Report 2012/13

Mission, Values & Vision Our Mission, Values and Vision are important to us as they define the way we do business and identify our uniqueness as we track our achievements on our pathway to excellence.

On this pathway, some of the initiatives and achievements have been: Catering Department - Regethermic food system

- Urinalysis machines

- Stand alone catering facility

- IV Infusion pumps

- Refrigerated vans

- Bladder scanners

- Special meals – texture modified diets

- Professional relationships with allied health

- Moulded meals

- Active student placements

- Bratt pan and other specialised equipment

- Webster pack dose administration systems

- Vacuum packed soup system

- In the care centres, set up hairdressing salons, podiatry rooms, doctors consulting rooms

- Fee for service supply to other not for profit operations Geoffrey Scales - Catering Manager

Care Delivery - Acquired Vision Australia’s share of Acacia House - Clinical Care software

Ed McNair - Maintanence and Projects Manager

- ECG machines

- Replaced our divan beds & our hydraulic beds with electronic beds

Maintenance & Security

- Pressure reducing mattresses

- Employed our own electrician

- Patient lifters in lieu of over bed tracking

- Set up Essential Services system & software

- Over two different flood events provided emergency accommodation and care to 4 other aged care providers who had to evacuate their premises

- All care centres & admin have CCTV on external doors & corridors for added security

Lifestyle & Leisure

Property Acquisitions

- 3 buses for resident recreation

- Chas Johnson Reserve

- Synthetic turf bowling green

- Margaret Billingham land

- Mens shed - Volunteer programme

- The land adjacent to our northern boundary at Rodney Park

Rodney Park Village residents enjoy a game of Pool

- Other properties adjacent to Tarcoola and Kialla Gardens Villages

- Hand held computers

- Electrical Tag & test equipment

- Energy efficiency – heating, lighting - Water tanks for emergency use

- Rebuild 3 of our care facilities

Education

- Purchased 30 beds from Northcote in Melbourne and transfer to Shepparton

- Established mandatory training in our EBA

- Set up our own teaching centre

- Better Skills for Better Care – up skilling PCWs

- Achieved 15 beds in allocation round - Purchased 12 beds from another provider

Laundry

- Underground car parking at Acacia

- Ozone disinfectant systems

- Spa baths in care facilities

- No lift chemical feeds - Dirty to clean flow.

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Chief Executive’s Report Kevin Bertram

PR/Marketing & Fundraising - Established our own marketing

Kialla Gardens Support Group - Barbara Woodman, Barbara Trudgen, Isobel Fairmaid & Barry Laws

Tarcoola Village Support Group - Jim Woods, Dot Altadonna & Betty Bryant

centre - 2 major capital fundraising campaigns - Production of Annual Report, Newsletter, Information booklet & all promotional & marketing documentation - Television, radio & print media coverage - Website & Logo development - Events management

Rodney Park Village Support Group - Ian Russell, Pat Treacy, Phil Banfield & Pat Giovannini

- Establish connections & register for Philanthropic Trust & Foundation applications - Introduce Planned Giving Programme - Direct Marketing mail out programme for annual Pre Tax & Christmas Appeals - Building relationships with our supporters

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Independent Living Units at Tarcoola Village

Shepparton Villages Annual Report 2012/13

New Areas We are Researching & Considering - Integrated care system with medication management, ILU, Community Care as well as Residential Care, incorporating Continuous Improvement - Software for residential care, doctors, hospitals & pharmacy all in one medication management - Ehealth monitoring for community care - Solar, where economic Summary The many historical achievements as well as our Strategic Plan for the future demonstrates that we are an organisation of some substance with many innovations and achievements and an objective and defined view of where we want to go and how we intend to get there.

people fall into this category that it would be remiss of me to try and mention them all, for surely I will fail to mention someone and the lists would be virtually endless. However three people in particular – Jeanette Ryan, Murray Burls and Kerri Rivett will be on the top of all my lists. It has been my absolute pleasure to be in this leadership group and watch our people and our organisation mature and grow to meet the many challenges and to be an innovative aged care provider whose fundamental care delivery in my view is without equal.

successive Boards and the true meaning of community service can be seen in the resultant governance and achievements of Shepparton Villages.

Most of all, I pay tribute to the wonderful carers who give of themselves every single minute of every single shift in enriching the lives of the residents in our care. They are all worthy of a medal for meritorious duty and I am sure that if they were to wear this virtual medal the vast majority would do so with great actual pride.

“The Three Amigo’s” - Murray Burls, Kevin Bertram & Jeanette Ryan - September 2003

Retirement This will be my last Annual General Meeting because after nearly 18 years as the CEO of Shepparton Villages I have submitted my retirement notice effective 31st July 2014 so that I may spend more time with my family, and to do some of the things I have dreamed about such as travel, golf and spending time with my grandchildren. I am looking forward to this phase of my life with great excitement.

Looking back I have enjoyed my time in Shepparton and I pay tribute to all the wonderful people with whom I have worked and learnt about life and ageing. They have made a difference to the quality of my professional and personal life and my reason for being.

The special things that we have been able to achieve by working together for the benefit of our residents and staff will stay with me and are extremely rewarding in their own right; so many

They, plus the Board Members, administration staff and Care and Departmental Managers, volunteers and residents have all contributed to the conduct of Shepparton Villages which has embraced continuous improvement and has been both conservative and dynamic at the same time for the right reasons. At all times during my 18 years here our Board Members have continued the values and collegiate decision making that were the characteristics of the Founding Fathers. We have had many giants but foremost amongst them in my time have been Keppel Turnour and Lance Woodhouse. Their qualities and their vision, support and guidance have been exceptional over 50 years; these have been passed down through

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In the New Year the Board will commence its search for a new Chief Executive Officer to lead the organisation through the Aged Care Reforms over the next decade. These reforms will be significant as our population ages, health and nursing care costs increase, tax dollars become scarcer, the retention and attraction of staff becomes even more crucial, and accountability and reporting requirements are maintained at a high level.

Finally, thank you all for the wonderful and rewarding memories of my time with a great organisation founded on community support and lasting values.

Kevin Bertram Chief Executive

Chief Executive’s Report Kevin Bertram

STAFF MILESTONES Elaine Mundy

Helen Peirce

30 Years

25 Years

Ann-Maree Bramley

10 Years

Susan Cahill

10 Years

Lynne Coe

10 Years

Tina Curtis

10 Years

Geoffrey Scales

20 Years

There are two main schools of thought when it comes to recognising the efforts of staff in enriching the lives of people in our care.

One is to look at the real achievements of individuals in the actual care and services they provide to our residents – this is focussed on performance and quality.

The other school looks at the length of service of individuals and affirms that loyalty and commitment to our residents is the core ingredient to a successful organisation, and length of service is associated with that loyalty and is a measure of commitment.

Both are correct – there is definitely room for both quality and quantity at Shepparton Villages.

Most of our staff members demonstrate high levels of both; and these people have reached important milestones during the year and deserve to be recognised for the wonderful work they do on a daily basis. We thank them on behalf of residents and their families.

Donna Quinn

10 Years

Dawn Rogers

10 Years

Jodie Toohey

10 Years

Lynette Warren

10 Years

Casey Fifoot

Leah France

Leanne Hotchkiss

Virginia McPhillamy

Sherryn Mimis

Joanne Whennen

10 Years

10 Years

10 Years

10 Years

10 Years

10 Years

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Shepparton Villages Annual Report 2012/13

Finance Manager’s Report Murray Burls Shepparton Villages achieved a financial operating surplus for the year ended 30th June 2013 of $732,694. The result when compared to last year operating surplus of $519,831 has seen an increase of $212,863 in the net surplus.

The increase for 2012/13 can be attributed partially to: • Government care subsidies received in 2012/13 up on the 2011/12 Care Subsidies by $1,067,888. The increase in funding on last year by 8.9% is due to residents having increasingly higher dependency levels. The increased funding needs to be considered in light of increased operating costs and in particular the increased cost of wages, as extra resources are required to ensure our residents receive the appropriate level of care.

• Employee wages and on costs increased by $560,056 on 2011/12, an increase of 4.11%.

Capital expenditure for 2012/13 as reported in the cash flow statement is $6,083,539. The capital expenditure for the financial year relates to: • Further site redevelopment at Tarcoola Village, including the completion of a further 11 unit development at a cost of $2,838,260.

• Purchase of the Margaret Billingham units plus demolition costs for $1,650,477.

• Unit refurbishments across the three sites $606,731.

• The remainder of the capital expenditure $988,071 relates to the purchase and installation of equipment for the residential aged care facilities.

The increased Government care subsidies is due to a strong focus by our care team in the review and

assessment of our aged care clients to ensure that the appropriate level of funding is achieved and systems are in place to ensure that the funding claims can meet the rigors of Government funding audits. This strong growth in ACFI has enabled the organisation to achieve a sound surplus in 2012/13, particularly as the residential care facilities across the region experienced lower than normal occupancy rates for the year, this can be attributed to more residential aged care beds coming on stream and various community packages (home care) available to enable residents to stay at home longer, which is part of the longer term Government policy. Our Board recognised this policy direction and resolved through its strategic planning process to make application for home care packages in the 2012/13 Government allocation round. The

Kathy Mancini, Jenny Tobin, Margaret Colliver, Hayley Webb, Melody Freeman, Murray Burls, Elaine Tepper, Helen Mathieson, Luisa De Palma, Nicole Mackintosh & Sally Clifton. Inset Maria Wiedemann (Absent)

• Other operating costs increased by $407,443 on 2011/12, an increase of 8.4%.

• Interest earnings from investments were down on 2011/12 by ($119,275). The reduction was due to reduced yields.

• Depreciation expense up by $108,314.

The increase is relative to the unit development at the Tarcoola Village site.

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Finance Manager’s Report Murray Burls

Profit

Revenue & Expenses Revenue

Profit

Expenses

25,000,000

2,000,000

20,000,000

1,600,000

15,000,000

1,200,000

1,800,000

1,400,000

1,000,000

10,000,000

800,000

5,000,000

400,000

600,000

200,000

$ Year

2008

2009

2010

2011

2012

$ Year

2013

Revenue 2012/2013 Fees from Residents Govt Subsidies Other Income Fundraising Retention on Loans & Bonds Interest on Investments

$5,977,258 $14,031,271 $488,017 $218,156 $1,101,129 $923,037

Total

$22,738,868

2008

2009

2010

2011

2012

2013

Total Assets & Liabilities

26.3% 61.8% 2.1% 1.0% 4.8% 4.0%

Total Assets

Total Liabilities

90,000,000 80,000,000 70,000,000 60,000,000

Expenses 2012/2013

50,000,000 Wages & Oncosts Other Expenses Depreciation

$14,184,705 $2,595,636 $5,225,833

Total

$22,006,174

64.5% 11.8% 23.7%

40,000,000 30,000,000 20,000,000 10,000,000 $ Year

WORKFORCE STATISTICS - EMPLOYMENT STATUS 2012/2013 Casual Part Time Full Time Volunteers

148 245 43 178

Total

614

2008

2009

2010

2011

2012

2013

ACCUMULATED FUNDS Acc. Funds 27,000,000 26,000,000 25,000,000

WORKFORCE STATISTICS - EMPLOYMENT CATEGORY 2012/2013 Administration Care Workers Catering Diversional Therapist Food/Domestic Garden Maintenance Nurse Div1 Nurse Div2 Volunteers Board Volunteers Activities

20 167 16 14 74 12 7 40 86 12 166

Total

614

outcome from this application was the granting of an initial 26 home care packages. These packages will be rolled out in the 2nd half of the 2013/14 financial year. This is an exciting time for the organisation as we move into another phase of service delivery for aged clients within the Shepparton area. A further application will be made in 2013/14, with a view to increasing the number of home care packages over time and to meet the increased demand from our ageing population.

2013/14 will see some reconfiguring of individual care facilities rosters to enable the facilities to focus on

24,000,000 23,000,000 22,000,000 21,000,000 20,000,000 19,000,000 18,000,000 $ Year

2008

better care and service delivery to our clients, particularly now that the level of acuity of our clients is greater than in years gone by. Included in the 2013/14 budget is the allowance for an After Hours Nurse Coordinator to replace our On Call Nurse system, this will ensure that staff in the residential care facilities will have direct and immediate access to a qualified nursing clinician at all times.

A provision in the training budget is for the training of staff on the new residential care software package which is still to be finalised.

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2009

2010

2011

2012

2013

Over the next 12 months Shepparton Villages along with other aged care providers will endeavor to come to grips with the new Living Longer Living Better reforms. Although the overarching legislation has received royal assent the subordinate legislation (15 bills) has not been passed through the parliamentary process and may be subject to change once the Coalition has settled into office. All providers anxiously await the outcome of this process as vital strategic decisions are dependant on the impacts the legislation will have on the industry.

Murray Burls Finance Manager

Shepparton Villages Annual Report 2012/13

Executive Manager Care Services Report Kerri Rivett Care Services “Enriching the Lives of the People in Our Care and the Staff who deliver that Care.”

What a privilege it is to come to work for an organisation whose vision is to enrich the lives of the people who live in and or work at Shepparton Retirement Villages.

As I reflect over the past twelve months I and my team have achieved much. We have reviewed and restructured systems and processes to ensure that our staff and structures continually meet and or exceed the needs of the people in our care and staff that deliver that care.

Some of our major achievements have been: 1. The review and restructure of our quality systems. As a result of this review we have developed and implemented a Board Quality Committee, appointed an Evaluation and Service Improvement Manager and a set of Key Performance Indicators that measure our performance.

2. The review of our complaints system. This has resulted in the development and implementation of

Have Your Say Forms. This system has been taken up with gusto by residents, staff, families and their visitors.

3. The restructure of rosters in our care facilities to ensure that we have appropriately qualified staff in the right positions to meet the increasing acuity needs of our residents.

4. The review and restructure of the way in which care being delivered was captured for funding purposes.

This restructure resulted in increased funding.

5. The review of rosters at each facility to determine whether staff rosters met current resident needs. This review resulted in increase staffing numbers across a number of facilities.

6. The review of nurse on-call arrangements. This review has resulted in the development and implementation of Out Of Hours Clinical Care Coordinators.

7. The review and restructure of who and how care is documented. This has resulted in the appointment of ACFI and Care Support Officers within all facilities.

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8. Review of staff education and performance Performa. This review has resulted in the implementation of a simplified Performa that incorporates our organisational values.

To do so much over a relative short period of time I have required the support and assistance of a dedicated management team. As I have always said “I am only as good as the team with whom I work with”.

I believe that our strength lies in the compassion and commitment of our dedicated team of staff and volunteers who to me are a consistent source of admiration. I personally would like to thank all the staff and volunteers at Shepparton Villages for the care and services they deliver to our residents and families. Without your commitment, dedication and work it would not have been possible to achieve so much.

Over the coming year I look forward to working with all our staff, residents and their families as we continue to review and revise our systems and processes to ensure that the care we deliver to our residents is respectful, dignified, of best practice and most importantly enriches their lives.

Kerri Rivett Executive Manager Care Services

Executive Manager Care Services Report Kerri Rivett

MANAGERS AND COORDINATORS

DALE-MAREE FLORENCE

SUE HENDERSON

SUE CAHILL

ALANNA JALKANEN

ACFI Coordinator

Care Manager Banksia Lodge

Care Manager Hakea Lodge

ROSALEE DAVIS

JACINTA MUNRO

MARIA LANG

JENNIE BRITTAIN

Care Manager Waratah Lodge

Care Manager Boronia House & Grevillia Lodge

Care Manager Acacia House

Lifestyle & Leisure Coordinator and Volunteer Coordinator

JACINTA GOODMAN

MARYANNE JONES

HELEN MATHIESON

Human Resources Manager

Care Operations Manager and Education & Training Coordinator

Admissions Coordinator

MARGARET COLLIVER

Evaluation & Service Improvement Manager

Banksia Lodge: 64 beds “Having Your Say within Your Home” The residents at Banksia Lodge truly feel as if they live as part of the broader community and can have their say about how the facility is run via their active resident meetings. Many of the issues raised within this meeting have resulted in many changes not only within Banksia Lodge but across the program. Residents have initiated: 1. Pizza nights 2. Redesigned outdoor high-rise garden beds 3. Improvements to our evacuation documents

regarding their concerns. In response the Council met with the residents and after some negotiation their salt and pepper shakers were returned.

A home in which everyone can have their say without reprisal can only occur when staff work with residents and truly act as their advocates. The staff at Banksia Lodge are to be thanked for their efforts in ensuring that the residents can live within a home which is truly theirs.

Sue Cahill Care Manager Kath Randall - Banksia Lodge Resident & Chris Crawford

4. The annual Fete, which they raised $1,500

Occupational Health & Safety Coordinator

Hakea Lodge: 57 beds “Never judge a book by its cover” Hakea Lodge is over 30 years old and our long term plan is to build a new Hakea in years to come. Mention this to residents and you are met with “Hakea is home, we love the feel of this old building”. This demonstrates that a home is more that bricks and mortar, a home is about the people who live and work within these bricks.

Staff assist and encourage residents in their daily activities, catering to their individual needs and supporting them emotionally, physically and socially from when they first arrive right through to end of life.

Hakea Lodge has programs and activities including community outings that not only enhance their life experience but keep everyone engaged in the community.

5. The meal survey The major coup for the year, which most residents and staff refer to as the “Salt Gate Affair” was where the Local Council had recommended individual servings of salt and pepper. Residents found it difficult to open these tiny individual servings, hence they got together and wrote to the Council

Staff are on hand to help and support residents and their families with the transition into care and through the difficult times of Palliative care and bereavement.

15

Shepparton Villages Annual Report 2012/13

Recently, the son of a resident remarked, “I can’t thank the staff enough, the care is amazing, mum is really loved by the staff at Hakea Lodge. I am so grateful that she is able to be with people who really care in the last days of her life.”

Staff at Hakea Lodge are to be commended for creating an environment that feels like home where residents feel safe, supported and free to live as they choose.

Alanna Jalkanen Care Manager

Waratah Lodge: 30 beds “The Family Cottage” “I cannot fault the staff, they are all wonderful” quote from a resident’s family member.

Many of the residents and their family echo these sentiments as they join the Waratah family. In gleaning through the past 12 months of Resident Meetings Reports, Have your Say Forms and meeting residents and their families these words have been repeated over and over again.

Waratah Lodge is a close community of 30 residents and their devoted staff members. Regular resident outings, activities, in house shopping, meetings, clubs and of course the men’s shed keep all busy and involved.

Leslie Kenna - Waratah Lodge Resident

The staff at Waratah have created a place the resident’s can truly call home. The dignity and respect staff demonstrate everyday in the way they go about their work is highly commendable.

But, what would Waratah Lodge be without its residents who make this home a lively and robust environment?

We would like to thank the two Meteorologists who keep all informed of rainfall, weather conditions and new records in weather patterns. These two residents maintain the rainfall chart located in the entry near the office door. One of the two also provides a great service with the outdoor furniture keeping it dry and dust free for all those who use the garden area.

The Waratah Lodge family have been delighted by the recent purchase of new lounge furniture in a wonderful array of fabrics and colours.

At the most recent resident meeting, residents were delighted to meet Michael Hatton, the new senior gardener, and learn of his plans for the Waratah Lodge garden area which is to occur over the next 12 months.

As Care Manager I would like to take this time to thank the staff and residents for their help in making Waratah a great place to work and live.

Over the last 12 months I have noted that we are admitting people with more confusion and associated behavioural issues. These behaviours can be challenging to staff especially when trying to attend to a resident’s basic needs such as getting dressed. It can be distressing for a resident to be undressed when they suffer dementia as they are often unable to coordinate such tasks and, due to their confusion, do not understand why someone is taking off their clothes.

Staff who work in this area need to develop a trusting relationship with their residents to be able to undertake such tasks in a way that is less distressing for a resident. Staff do this by getting to know each and every individual resident, getting to know the resident’s likes, dislikes and past and developing a special relationship with the resident and their families.

Often families refer to staff who work in this area as “special”. Just the other day I had a family state; “I didn’t have to worry about my mother anymore when she came in here. I could see that she was well looked after”. After this resident’s passing the family sent a lovely card thanking the staff for their dedicated and loving care.

The staff are special and I personally would like to thank them for their dedication and commitment.

Rosalee Davis Care Manager

Jacinta Munro Care Manager

Grevillea Lodge: 30 beds

Jacinta Munro & John Price - Grevillea Lodge Resident

“My mind may wander but I am still me” Within this special facility live some of the most vulnerable elderly people in our community. All of our residents have some form of dementia and often live in their own past. Staff who work in this facility are very special as they connect with these residents by connecting into their past.

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Leigh James, Frank James - Hakea Lodge Resident (Centre) & Jan James

Boronia HOUSE: 30 beds

Acacia House: 60 beds

“A Great Big Family”

“Learning From our Residents and their Families”

As I reflect over the 12 months I have managed this facility I am consistently blown over by some of the feedback I receive from residents and their families. Recently a resident who had lived within the facility for over 7 years stated as she was passing away “I have lived everyday to the fullest, even through pain”. Another resident told me; “I came to this facility as a frail old lady, I now have a life, I have friends, I do lots and I look forward to every day”. This resident went on to say; “The staff are so kind to me and I feel like they are my extended family”.

As I reflect over the last 12 months, I and our staff have learnt much from the residents we care for and the many families that visit.

Our residents may be frail, however, they come in with varied and interesting lives. Many of our residents have been, and or continue to be, major contributors to the Maria Lang & Ron Groves - Acacia House Resident

To receive such comments makes me so proud of the staff that have created this home with life. The staff truly try to create an environment that is individual and enabling.

community and or the academic world. One of our residents recently celebrated her 100th birthday and at this event she was thanked for the many years she had contributed to the Salvation Army. Another resident was the first Phillipino women to become a pilot and she later became a distinguished academic and musician.

At the age of 79 she was awarded Victoria’s Senior Australian of the Year.

Even now in her 90’s she continues to play the piano for us.

This is a reminder to us all that as we age, we may have more wrinkles, be less mobile, but we are the same person we were in our twenties, thirties, forties, fifties and sixties.

One aspect of residents’ care that is very important to us is getting to know the relatives and friends who visit our residents. We are open to any information and advice they can give, as it is one way of listening to the people who we care for.

Jacinta Munro Care Manager

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Shepparton Villages Annual Report 2012/13

Our new Diversional Therapist’s have provided a whole range of creative activities ranging from painting, craft and sensory stimulation. Together they enjoy each others’ company, laughs, drinks and nibbles. Age brings on a new landscape for our residents.

Throughout the year staff have worked as a team to improve safety measures for our residents and raise the quality of care. They recognise the need for us to continue to grow and develop. Staff have undertaken a variety of courses ranging from activities, massage, cooking, technology, health science and pastoral care to name a few.

Maria Lang Care Manager

Lifestyle AND LeisurE “Doing Things I Want to Do” Over the last 12 months the residents have enjoyed a large number of varied activities across all the facilities.

Our residents love to get out and about and as one resident said; “It’s really good to get out and feel normal”.

The Big W trips are enjoyed by many residents as they love the coffee and people watching at the Market Place. The dedicated walking group at Banksia occurs regardless of the weather as one resident stated; “No such thing as bad weather just wrong clothing”.

Residents love craft and the new sewing machines are working overtime. The knitting and sewing groups across the facilities are busy making things for the various charities they support.

Sui Kim Pener & Ethel Jackson - Hakea Lodge Resident

During summer the “Men’s Shed” boycotted our heat policy and demanded that this policy be reviewed so that they could attend this group regardless. This resulted in the policy being revised and the installation of air conditioners in their shed. The group were extremely happy.

within Grevillea Lodge and Hakea Lodge to ensure that we have the right staff in right positions. This has been a challenging process for staff and I am extremely proud of how the staff have behaved whilst these restructures have been implemented.

Throughout the process staff have been open to change, flexible and at all times resident focused.

We have also redesigned our Performance and Education Performa to make it easy for staff to complete but to ensure our values are incorporated into everything we do. Feedback to date has been extremely positive.

Jacinta Goodman & Melody Freeman

Residents’ activities don’t happen unless you have the staff and volunteers to assist and organise things. I would like to take the opportunity to thank these staff for their tireless work.

Jenny Brittain Lifestyle and Leisure Coordinator

Human Resources “Employing the right people, in the right position, with the right culture” I can truly say I am proud to be part of Shepparton Villages as our staff take on new models to ensure that our care not only meets our residents needs but also meets legislative requirements.

As Charles B. Newcomb said: “Let us move on, and step out boldly, though it be into the night, and we can scarcely see the way”.

The last 12 months has been challenging for staff due to the number of changes that have occurred. Roster realignments have been undertaken

18

Our Enterprise Bargaining Agreement (EBA) has expired and negotiations have been underway with Unions for some time. These negotiations have been complicated by the Commonwealths proposed Workplace Compact. That is, Government wants to include this compact within our EBA and at this stage it would cost us more to put this in place than the income we would receive from Government.

As these negotiations are complex and lengthy the Board agreed to pay our staff a 2.75% increase outside of the expired EBA as they recognise the work our direct care staff do for minimal pay.

Executive Manager Care Services Report Kerri Rivett

Recruitment has been a major focus over the last 12 months as we need to ensure that we have staff that can meet our residents increasing medical/ psychological and social needs.

Shepparton Villages Staff Training Day

A major review of our on-call arrangements has been undertaken and in the coming year we will be implementing an After Hours Coordinator to support residents and staff with complex care issues.

An organisation is only as good as the staff it employs, hence it is imperative that we continue to employ the right staff that can fulfil and live up to Shepparton Villages’ Values. In closing I would like to take the time to thank our staff for the commitment and ongoing support in ensuring we live our Values in everything we do.

Jacinta Goodman Human Resources Manager

Education “A Place of Learning” At Shepparton Villages we are extremely supportive of staff undertaking education and maintaining and enhancing their skills.

Providing ongoing education and training our organisation ensures it has the skills and capabilities needed and that all employees are making the best contribution possible to the residents in their care.

All staff have undertaken mandatory training and completed their competencies over the last 12 months.

Let us think of education as the means of developing our greatest abilities, because in each of us there is a private hope and dream which fulfilled can be translated into benefit for everyones needs.

The profession of all staff involved with Aged Care is in constant change.

By continually learning how to learn together we have embraced the endless educational opportunities to improve the Health and Welfare of our residents.

I would like to take this opportunity to gratefully thank all our wonderful Health Professionals who have contributed to our education and training calendar.

Maryanne Jones Education and Operations Manager

Admissions “Making it easy to join the family” Joining the Shepparton Villages family can be a daunting and scary decision.

Leaving your home that you may have lived in all your life and learning to live in a community environment can be challenging.

As I reflect over the past year I remember one delightful but very apprehensive lady who entered care as she was unable to remain in her home. When I was showing her around she had lots of questions and worries about this and that, how would she get this and or have that done.

19

On the day she entered care, supported by her loving family, she met another resident who she hadn’t seen since they were at school together many years before, which delighted her no end. She has since continued to catch up with other people from her past which has made the transition into care much easier for her and her family.

Over the next few months I saw her and her family on many occasions each time they were full of praise for the care she receives. This family also made lots of comments about the change they had seen in their mother.

No longer was she apprehensive but rather enjoying herself immensely, undertaking many activities which includes fortnightly trips to the hairdresser, something she had never spoiled herself with before!

At Admissions we work to make the transition into care, as smooth as possible for residents and their families, negotiating the paperwork, explaining any queries and trying to make this daunting process a positive experience.

Helen Mathieson Admissions Coordinator Olga Argilla - Resident & Helen Mathieson

Shepparton Villages Annual Report 2012/13

Public Relations, Marketing & Fundraising Manager’s Report Vicki Glazner

“A Dream you dream alone is only a dream. A dream you dream together is a reality.”

John Lennon Those wise, poignant words by John Lennon epitomise the community spirit that envisaged and built Shepparton Villages. They also evoke the sentiment behind the Villages’ latest project - an historical record of Shepparton Villages’ 50 year journey.

The History of Shepparton Villages “The Passion and the Dream” - What emotions, what visual impressions those few words can evoke. They capture the driving force that motivated and challenged the team of dedicated volunteers and professionals. These efforts and commitment are now enshrined in our very own historian, Stella Barber’s beautifully crafted “The Passion and the Dream - Shepparton Villages, the First 50 Years”.

Shepparton Villages’ Board has embraced this opportunity to recognise the achievement of the founders in establishing Shepparton Villages and invite the wider community to share with them the knowledge and experience of this fantastic journey.

As Book Launch Day Thursday, 14th November rapidly approaches, we in Marketing look forward to what we believe will be a day of great excitement and discovery as residents, families, management and members of the general public open their own copy of “The Passion and the Dream” and begin to read this wonderful story.

Our sincere congratulations to everyone involved, especially to our friend Stella Barber, Historian and Author.

Volunteers The number and calibre of our volunteers indicates Shepparton Villages is truly fortunate to be part of a very caring and open hearted community. The empathy that is the strength of Shepparton Villages, is no better illustrated than in the caring attitude of our valued volunteers.

During National Volunteers Week as an acknowledgement of their dedication and importance to the Shepparton Village community, volunteers were welcomed to a very enjoyable luncheon catered by Geoff Scales and his talented team in May. The enjoyable and able Geoff Baker was entrusted with the role of M.C. with a tribute and welcome given by President Selina Quilty. The

20

diners, our beloved volunteers, were treated to a very personal power point presentation by our own Lyndel Ash celebrating their unselfish work during the year; then beautifully entertained

by Glenda Kriestfield and just when it seemed the day could not get any better, those gathered were thoroughly entertained by a special treat of a Ukulele quintet, lead by Muna Riches.

Our congratulations to all those involved in presenting this tribute to our wonderful volunteers - there truly is nothing stronger than the heart of a volunteer.

Accreditation In all endeavours it is important to recognise benchmarks, which makes the congratulations by Aged Care Standards and Accreditation Agency to Shepparton Villages in “setting a very high benchmark for the rest of the industry” a satisfying accolade. The high standard of staff dedication, care and compassion is what Shepparton Villages understandably would expect all our residents to enjoy.

The ability to achieve such a high standard of team work as displayed by our staff with residents, families and volunteers, must be the envy of many in the industry. Congratulations to all.

Public Relations, Marketing & Fundraising Manager’s Report Vicki Glazner

Public Support Shepparton Villages is very fortunate that even in a time of tightening fiscal conditions, sponsors from the corporate and business sectors, service clubs, support groups and the very generous members of the public continue to find it in their hearts and wallets to financially support Shepparton Villages projects to the total sum of $221,695. A complete listing of our supporters is provided on Pages 24 & 25.

The publication of “The Passion and the Dream” has been generously supported by the Sir Andrew and Lady Fairley Trust with a donation of $5,000, a very welcome grant of $7,000 from the Public Records Office, and $1,000 from the Rotary Club of Shepparton.

This is all valuable assistance toward the cost of publishing the history book and an example of the support received throughout the last 24 months.

Other examples of generous support are as follows: • The Men’s Shed received a grant of $12,409 for a new cooling/ heating system from the Victorian Government.

• William Angliss Victoria supported our multi-media project to purchase two cameras, one laptop and three music stereo units costing $2,000.

• To date $19,550 has been raised to support the 2013 Tax Appeal, with the goal of acquiring a Refrigerated Food Delivery Van – we are still receiving funds towards this project and the total continues to grow.

• The 2012 Christmas Appeal total of $13,270 has gone toward purchasing exercise equipment for our residents across all villages.

• The Aged Persons Welfare Foundation grant of $20,000 will go towards purchasing nine Unique Care King Single Beds & Mattresses.

wonderful folk who have shared their special photos, many of which will be included in our history book.

Cheryl Hammer

• FRRR grants of $9,756 will provide equipment for the Doctors Consulting rooms at each village.

• The total of $69,000 from the Ian Rollo Currie Estate Foundation and the Jack Brockhoff Foundation will assist in the refurbishment of Independent Living Units for the financially disadvantaged.

We are truly fortunate to enjoy such generous support and on behalf of Shepparton Villages a sincere thank you to all our supporters.

Media Support We have systems in place to inform the community of any special events being held at Shepparton Villages.

We thank the following Shepparton media organisations for their continued support and for their splendid publicity in various forms of television and radio advertising and promotional publications: - Southern Cross Austereo, Shepparton News, SN Weekly Win TV and the Shepparton Adviser. Let me make a special mention of The Prominent Group for their vital and generous support. Their contributions in various marketing publications assist enormously in the promotion and awareness of our appeals and special events. Special thanks for the contribution to our newsletters and advice on media releases must go to Cheryl Hammer and Erna Werner our pro bono journalists and to our wonderful history book volunteers in Lynne and Bill Lumley, Bunty Corbet, Barry Campbell, Erna Werner and to the many kind and

21

Marketing Department Working in Public Relations, Marketing and Fundraising is without doubt exciting and fulfilling, although the pace can at times become quite hectic. Thankfully I am blessed with very professional assistants/friends in Christine Davies - Planned Giving Coordinator and Lyndel Ash - Marketing Assistant. Their titles are a very constricted précis of their actual work load which covers a wide spectrum of office work and as any of the public who may call into our department will attest to, they manage their workloads effectively and with good humour.

Thank you both for your continuing hard work and support.

Lyndel Ash & Christine Davies

Shepparton Villages Annual Report 2012/13

Reflections of last years...

Dr’s John McKellar, Harry Lee, Graeme Jones & Paul O’Dwyer

Bob Dowdell & Merlyn Docking

Edward Lea, Kevin Bertram, Jeanette Powell MP, Don McKellar, Harry Brittain & Lex Zegelin

Volunteers ‘Thank You’ Luncheon May 2013

Pat Moran, Father Canon & Maree Walsh

Pet Therapy: Alison Amery - Hakea Lodge Resident

Pandora Avramopolous and Maree Schwarschnik

Edna Hill at Banksia Fete

Hakea Lodge Residents enjoy a game of Shuffleboard

Men’s Shed Fishing Outing

Janie Hunt with Hakea Residents, exhibiting her decorated egg collection

Men’s Shed participants enjoy a game of pool

Banksia

Grevillea

Boronia

22

Public Relations, Marketing & Fundraising Manager’s Report Vicki Glazner

...special moments

Mooroopna Rotary Visit at Tarcoola Village

Joy Ross-Edwards & Sam Commisso

Residents visit Shepparton RSL

Val & Geoff Hill

Pat Treacy, Muna Riches, Joyce Russell, Jim McLeod & Kath Treacy

Joan Bottomley & Nancy Fraser

Jennie Brittain, Peg Greenham & Rosalee Davis

Bert Frik, Ellie Hawkes & Mel Hawkes

Hope Hutchins & Chris Crawford

Dr Graeme Jones & Eva Stevens

Participants is the Inaugral Village Bowling competition

Hilda MacCurrach & Mel Mann

Waratah

Hakea

Acacia

23

Our Supporters Acknowledgements We would like to take this opportunity to thank all our members, donors, fundraisers, helpers and volunteers who have supported Shepparton Villages over this past year. We also wish to thank and acknowledge our many anonymous donors.

Trusts & Foundations Aged Persons Welfare Foundation Department of Human Services FRRR/McEwen Foundation Ian Rollo Currie Estate Foundation Public Records Office Victoria Sir Andrew & Lady Fairley Foundation The Jack Brockhoff Foundation The William Angliss Vic Charitable Fund

Business & Corporate Sponsors Ardmona Fresh Fruit Packers Pty Ltd Autobarn Shepparton Awon Manufacturing B M Consulting Civil Engineers Pty Ltd B V & D Moylan Bala Trading Co. Choices Flooring Shepparton CKH Painting Don Ash Cycles Garth’s Refrigeration Goulburn Valley Eye Group Griffiths Goodall Insurance Brokers Jeff Young Shoes Pty Ltd John Crawford Painting & Decorators Mailworks Shepparton Metzke & Allen Chartered Accountants Paul Wickham Pharmacy Priceline Pharmacy Shepparton Prominent Group Purdeys Jewellers Sfetco Nominees Shepparton Antique Restorations Shepparton Foot Clinic Shepparton News Signs & Lines Pty Ltd SMB Wordsmith Southern Cross Austereo Spade Computers T & M Batteries Willprint Shepparton Pty Ltd

Service Clubs & Support Groups Tarcoola Village Support Group Rodney Park Village Support Group Kialla Gardens Village Support Group Rotary Club of Shepparton

Individuals Peter Abbey Ian & Jan Almond Dorothy Altadonna Gillian Archibald Andrew Atkins Kevin Atley Ronda Attwood Ian & Lyn Bailey Noelene Baker Shirley Baker Leah Bakulis Jim & Frances Balaburov Rosemaree Baldi Philip & Marilyn Banfield Stella M Barber Stephen Barry Helga Behrends Banda Bellini Elizabeth Bellos Kevin Bertram David & Dolly Berwick Wendy Best Bill & Gwenda Betson Doug Betts Edgar Betts Graham Bicknell Jennifer Binion Ken & Cath Birkett Ian & Claire Boddington Laurie & Helen Bodycoat Joan Bottomley Betty Bourchier William & Marlene Bovaird Frank Bray Harry Brittain Alan & Maree Brown

24

Alexandra Brown Gerard & Janette Bruinier Betty Bryant William Burgess Stanley Burkitt Leah Burns Betty Bush Edmund & Antonetta Cahill Alf & Wendy Cann Betty Caple John & Carol Carnegie Frank & Audrey Carr Beth Chamberlain Kuen Chan David Chew Don & Kath Chilcott Edith Christoe Val Christoffersen Sheilla Chumo Desiree Clark Kerry Clarke Chris & Sandy Collier Joan Collas Michael & Beverley Condon Trevor & Meg Cook Ken & Janice Cooper Franca Cortara Carolann Cosgriff John & Ros Crawford Patricia Crowe Moira Cummins Trevor & Janis Dainton John & Maria Davidson Frank & Evelyn Davies Gary & Chris Davies Frank & Evelyn Davies William & Evelyn Davis Margarethe Dent Giovanna Di Blasi James & Nola Douglass Zelia Dryden Geoff & Linda Durling Mark & Sue Eastman Margaret Eddy

Ken & Norma Edis Collin & Janet Edwards Pat Edwards Bob & Annette Ellis Lisa Erdogdu Malcolm & Dorothy Erskine Wendy Fahey Don Fairless Winifred Fehring Erin Ferguson Elizabeth Foley Geoff Freer Betty Garraway Tom & Annie Garrett Henry & Maureen Garthwaite Beth George Beryl Gerrish Patrick & Margaret Giovannini Neil & Vicki Glazner Joe Goodall Barry & Faye Goodman Gary & Dorothy Grant Michael Gray Peg Greenham Helen Gregory Keiran & Noreen Griffith John Griffiths Shenae Guilfoyle Ron Guy GVGS Staff Association Darren Hall Robyn Hanley Allan & Audrey Harbrow Sue Harper Rachel Harry Shirley Hay Graeme Hayes John & Chris Head Kristy Hearn Kath Hehir Geoffrey & Valerie Hill Graham & Dawn Hill Steven & Michele Hodgkisson Graham & Sue Hofmeyer Norm & Edna Hogan Laurie & Lorna Honey Richard & Ruth Horton Leanne Hotchkiss Sue Howell Joan Howlett Dawn Hucker Roly & Sue Hunt A & G Iacopino Grace Jakob Lolene James Ken & Lois Johnstone Betty Jones

Graeme & Margaret Jones Michael & Jo Kearney Coral Kelly Robert & Margaret Kerambrun Richard & Norma Kerr Roger Key Ron King Ella Knox Emmy Kole I Landini John & Margaret Lawry Elaine Leahy Harry & Elizabeth Lee Bruce & Heather Lloyd John & Sue Lohse Alma Lucas Stewart & Pam Lynas Amanda Maher Helen Malcolm Bill & Grace Malins Helen Malins-White Ross Manley Gwen Markland Sue Marmo Adele Marshall David & Sue Marshall Meryl Maskell Belle Mason Noel & Dianne McAuliffe Lois McCrabb Paul McInneny Brian & Yvonne McNamara Max & Lorraine McPherson David Melrose Jean Midgley Giovanni Midolla Immaculata Milana Tessie Milne Trevor & Jenny Morris Keith & Judy Morris John & Joan Morrow Brian & Denise Moylan Alan & Dorothy Munro Bruno Mustica Joan Norton Francesco Noto Kate O’Dwyer George O’Keeffe Keith & Beryl Opie Cec & Gloria Pearson Bruce & Joyleen Pederick Laurence & Lorraine Phillips Kerryn Pickworth John & Jennifer Pleming Brian & Edie Poliness Ian & Jeanette Powell Betty Prentice

John Price Rena Price Kay Pugh Selina Quilty Rajni Rajni Bev Reither John & Anne Rendell Julie Roberts Ralph & Elaine Roberts Heather Robinson John Robinson Antonietta Romeo Murray & Margaret Russell Stewart & Betty Russell Giovanni Scifo Sam & Patsy Sfetcopoulos Santosh Sharma Barry & Lorraine Smith Leon & Edna Smith Adrienne Smith Jeanette Smith Terry & Nola Smith Sheryle Sorrenti Leon & Helen Soste Neil & Vicki Stephens Bruce & Leona Sterling Betsy Taig (Dec’d) Rodney & Margaret Taylor Josephine Tenace Margaret Tenace Joan Thomson Elizabeth Titterrell Lorraine Toohey David & Isobel Townsend Ross & Daphne Turnbull Peter & Elaine Twomey Santo & Teresa Varapodio Nina Varricchio Lorna Walker Jeffrey & Helen Wall Gwen Wallace Vera Watkins Malcolm Watt Lynnette Whittaker Maria Wiedemann Lois Willis Joy Withers Frank & Barbara Woodman John & Ann Woodsell Don & Mary Wormald Garth & Maria Wright Barbara Wright Eileen Wright Jeff & Anita Young

9 Batman Avenue, Shepparton 3630 Box 203, Shepparton 3632 Telephone: 03 5832 0800 Facsimile: 03 5821 3998 info@sheppvillages.com.au Shepparton Retirement Villages Inc. ABN 94 314 031 069 Association No. A0024266Y

www.sheppartonvillages.com.au Printed and Designed by Prominent Group. Phone 1300 655 363

All information correct at time of printing (OCTOBER 2013)