Property Brokers Licensed REAA 2008
Introducing 240 Broadway
propertybrokers.co.nz
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30 years strong and still growing
Nobody knew back on the 1st of June 1986, when Property Brokers commenced business, that 30 years on it would comprise some 40 offices and have more than 500 people in its family. The Property Brokers evolution has been sound and significant. The company is proudly provincial, committed to ensuring the towns and communities it services grow and thrive. We cover the full real estate spectrum being market leaders in residential, rural, lifestyle, commercial and property management. A compliance division complements the commercial services. We are members of New Zealand Realtors which we had a part in founding, and have become part of a group that sells almost a quarter of New Zealand’s residential homes. Our membership of Leasing Real Estate Companies of the World gives our clients access to a huge international network of buyers. Property Brokers’ commitment to training has seen it develop its own in-house division that I believe is second to none. Our commitment to produce an in-house marketing team of 10 people, a growing IT division to assist the various teams keep up to date and current with
Property Brokers’ head office and administration team. Tim Mordaunt technology and the ongoing investment in digital and social media has seen huge benefits for our clientele. Importantly, we understand that living and servicing provincial
communities is a partnership, and the company understands that supporting and contributing to charities and community events is vital when Property Brokers in return is supported by so many people. At Property Brokers, our values
and business ethos is about longterm relationships. It’s about the next transaction (not the current one), it’s about friends and family, it’s about growth and vibrancy. The Property Brokers team love living and working in this community and we are proud that
throughout our combined regions in the lower North Island no one sells more real estate than Property Brokers. Here’s to the next 10 years! Tim Mordaunt Managing Director Property Brokers Ltd
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EVENTS & NETWORKING MEMBER BRIEFINGS
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New location, new building, great new facilities
It was the perfect site. After taking possession of the former Cooper Rapley building on Broadway Avenue on March 1 2016, Property Brokers’ founder and principal Tim Mordaunt faced a constant stream of important decisions in the construction of their new building. Working closely with local architect Brian Elliott from Stapleton Elliott Designgroup, Tim’s vision of a state of the art, purposebuilt head office building was realised. ‘‘Brian and Steve from Stapleton Elliott and the whole Maycroft Construction team have been a pleasure to work with’’ says Tim. ‘‘And we are especially grateful for their professionalism and attention to detail.’’ The Property Brokers’ team finally moved into the new premises just before Christmas and during the last two months, they have been settling in. Rather than existing in four separate buildings, Property Brokers’ head office is now entirely under one roof. There are now 97 Property Brokers’ people all working together under one roof and Tim says the closer proximity promotes better synergies between all departments. ‘‘We’ve made an investment in our team and overall it’s so much better for our people and our clients,’’ Tim says. ‘‘Our team are really communicating here, there’s no feeling of isolation and it’s created a more cohesive business.’’ The new building is the fulfilment of a longheld dream for Tim, but perhaps his greatest pleasure is seeing the completion of their inhouse LOCAL Cafe and Eatery, where business people can meet and talk and enjoy genuine regional fare. ‘‘Promoting regional produce from
Property Brokers’ new head office premises at 240 Broadway Avenue.
Property Brokers’ Country in our own LOCAL Cafe and Eatery is an exciting opportunity for everyone.’’ Immediately on the front of the new building are two interactive touch screens promoting houses, rental properties, farms and businesses for sale in the huge Property Brokers’ portfolio. It’s another drawcard to invite the curious in, to check out a new neighbour on Broadway Avenue and a place to explore the best of Property Brokers’ Country. Now the driveway is sealed the new carpark connects Broadway Avenue right through to Main Street and the freshly planted gardens are taking root. Being more connected means Property Brokers provides a more enriched service
Congratulations Property Brokers on achieving 30 years in business We’re proud to be a part of your journey At Meridian we know one of the biggest keys to success is working with companies that understand your business. We must be doing something right as over 160,000 businesses, farms and homes throughout New Zealand have their electricity with us. Whether you are on a farm, run a business or want to make sure you’re on the best offer for your home, get in touch for a no obligation quote.
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overall. Whether it’s rural, residential or commercial property. ‘‘We can’t just be a one trick pony we have to be able to do it all,’’ Tim explains. The compliance, commercial, rural, lifestyle, residential and property management departments are working more cohesively and are closely interrelated. Whereas the IT department, training finance and marketing divisions were previously in opposite buildings, they are now together under one roof and servicing the 40 Property Brokers’ offices in Property Brokers’ Country. The spacious and well-lit tea room at the back of the building is the popular hub of the building and is a service and social space for the staff to refresh and connect.
Being part of the rural community means Property Brokers can bring their sophisticated systems into the provinces, benefitting local businesses and residents. ‘‘We’re not big city people here; I see our future is in the provinces and helping them to grow,’’ says Tim. ‘‘Our people are part of the community they are serving and our task is to resource them with everything they need, particularly regarding compliance issues.’’ Having a national network is invaluable for people on the move and especially for businesses looking for fresh outlets or offices. ‘‘That’s our future, to grow what we do and grow our rural business. We’re all about relationships.’’ As rural areas grow from more corporate investment, Property Brokers continue to develop excellent relationships with their business partners in bigger cities. ‘‘We can swap valuable referrals as we’re a significant participant in these markets. That includes providing accurate information for those looking closely at a business case in Property Brokers’ Country.’’ Property management in a small town is no less challenging than its city equivalent; it requires the same important systems and guarantees as a cosmopolitan investment. And when a property investor decides to capitalise on their investment Property Brokers can assist them to get the best possible sale.
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New touchscreen innovation Provincial real estate is being thrust into the future in Palmerston North with new responsive window displays creating a unique user experience for customers on the new purpose-built building. The new touchscreens at 240 Broadway Avenue, next to the new LOCAL Cafe and Eatery, allows visitors to search residential, lifestyle, rural, rental and commercial property listings by location, size and price, while enjoying fresh food and coffee sourced from the provinces – further connecting Palmerston North with the regions. The interactive technology allows users to have everything at their fingertips 24/7 and they can browse listings, send inquiries and email themselves a list of favorites all digitally without using a paper-based system. All listings will be constantly updated giving viewers the most up-to-date information on properties available at any time. Clients can also request an appraisal if they are looking to sell. Other features include sound from speakers above the screens so you can watch and hear video content, maps and directions to properties and calculated drive times. The listings are not limited to Palmerston North, allowing users to search for a property anywhere within Property Brokers’ Country which spans from Waikato down to North Otago. When the screens are not being viewed
The responsive window displays are a feature of Property Brokers’ new premises.
by a user, they will be used as display screens to advertise the company’s current campaigns and promote local community events that they are involved in, such as the upcoming production, A Chorus Line, in support of the Arohanui Hospice. The company that developed the technology is Labyrinth Solutions which began developing the interactive software for real estate companies in Auckland last year. ‘‘Our Interactive Touch Window is transforming the Real Estate Front Office experience for potential buyers and adds an innovative marketing platform for the vendors,’’ says Labyrinth Solutions managing director Vaughan Reed. ‘‘It’s refreshing to see the level of commitment Property Brokers have to their vendors by investing in customerfocused technology to showcase their properties and deliver a superior experience. ‘‘Additional to our Touch Window technology, we are working with Property Brokers to develop dedicated Touchscreens for Sales staff and Property Management – definitely keeping them ahead of the technology curve!’’ If the touchscreens prove to be successful in the Manawatu, Property Brokers plan to roll out the same technology in all of its major branch offices in the Hawke’s Bay, Wairarapa, Waikato and South Island regions.
MANAWATU & TRC TOYOTA From the team at Manawatu & TRC Toyota, we’d like to congratulate Property Brokers on their
> >
Proud to be involved in
Property Brokers new building Manawatu Toyota
Telephone 0-6-3436110
66 Walding Street, Palmerston North WE-7603550AA
(06) 356 7169
www.manawatu.toyota.co.nz
WE-7604468AA
Email: office@skelseyplasterers.co.nz
www.skelseyplasterers.co.nz
SEVENTY Y YEARS IN N BU USINESS
CONGRATULATIONS!
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Our city is strong and growing Kerry notches Grant Smith Mayor Palmerston North I’m delighted that Property Brokers has moved to a new headquarters on Broadway Avenue. It’s a sign that our city is growing and our economy is strong. Property values increased on average by 12 per cent in 2016, but our city remains an affordable place to buy a house and we have an exceptional lifestyle to boot. Our population continues to grow, our job market is buoyant, we are attracting new businesses, and our CBD
up 30 years
is thriving. I’d like to congratulate Tim and the team at Property Brokers for 30 years of service to Palmerston North, the Manawatu and provincial New Zealand and especially thank them for their ongoing contribution to our city. They’re well known for sponsoring community events, the arts and sports. It’s great to see locally owned and operated businesses giving back. I wish the Property Brokers’ team all the best for many more successful years ahead.
Property Brokers’ contribution outstanding Jono Naylor National List MP Palmerston North Tim Mordaunt and the team at Property Brokers have made an outstanding contribution to Palmerston North and the Manawatu. Tim has been a relentless champion for the region to reach its potential and has been prepared to both initiate and support many
ventures to ensure that can happen. While many businesses support local community activities there are few that can match Property Brokers’ unwavering support of sports teams, community groups and other initiatives. I am certain that our community is a better place for having Tim and the team at Property Brokers as a part of it, and I wish them well for the next 30 years and beyond.
We do it all and we do it well
Kerry Sutherland Longest serving employee I started with the opening of the Dannevirke office in 1987 and have the privilege of being the company’s longest serving realtor and employee. It is a long time but a ‘short journey’ looking backwards. In an industry, renowned for high staff turnover, Property Brokers has always retained its people and many of the Property Brokers’ team have been with the company a long time. The family and caring culture of the company has ensured lifetime friendships are made and the fun and enjoyment of the real estate business has made it easy to stay. I am proud to see, and been part of the growth, of an amazing company. My first company Christmas party was in 1987 at one of one of our own homes with perhaps 20 people attending. The company Christmas party last year at Wharerata had 400 or so attending. In my view, the company philosophy and culture has not changed greatly, if at all, and is a cornerstone of its success; work hard and care for your clients and each other, be part of your community, have fun and give generously. Tim’s vision for the company, the quality of the staff and their working culture, and the long-standing relationships the company has with the towns and people in them will ensure Property Brokers is successful for many more decades.
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WE-7580350AA
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The development of a well-known
Property Brokers’ mascot Perty supports the team at Relay for Life.
Before beginning his career in the real estate game in 1976, Tim Mordaunt worked in a stock firm as a valuer and farm management consultant, looking after budgets for farmers, valuing their properties, and assisting in the sale of their properties. This sparked his interest in real estate and Tim continued to thrive in the property sale aspect of his role. ‘‘Inflation was high and the real estate market was red hot and it was an exciting time. In my 20s I liked the fact that you develop a relationship with people and they trusted you,’’ says Tim. ‘‘You live on your wits, so if you work a bit harder and you’re a lateral thinker, and you can put buyers and sellers together, you can achieve really good results’’. On the 1st of June 1986 Tim and his business partner opened Property Brokers with a focus on rural and residential real estate, and began to establish the Property Brokers’ brand that is known and loved today. The name Property Brokers emerged after the team sifted through a range of names checking their availability through the companies’ office as they went. ‘‘We tried to get Property Advocates among others that were not available,’’ says Tim who decided upon the name Property Brokers. ‘‘Property Brokers reflected what we did.’’ In 1989-1990 Tim was invited to attend a conference in Hong Kong as a guest of Radio New Zealand and it was here that he met Jason Jennings, a business leader and best selling author from the United States of America who he was
privileged to have a private workshop with to discuss business. It was from this meeting that the famous tag line ‘This is Property Brokers’ Country’ was established and has remained a strong part of the brand since. ‘‘When we put Property Brokers’ Country on our resources (cards, signage) everyone takes ownership of it including staff and public. This is our patch – its strong, it’s real, and that’s why I like it,’’ says Tim. Property Brokers have only ever had two logos – the first was created in only five days after Property Brokers separated from United Realty in 1992. The current logo was designed by South African designer Paula Dashwood who designed the flag concept. ‘‘I wanted to get away from a square logo as everyone else had one,’’ says Tim. ‘‘She gave us a whole range of logos and nothing was square and generic, I really liked it as it made our advertising stand out. I like the flag as it has life in it.’’ Being independent, Property Brokers was the first company in the area to have a generic brand without a principal in the title. CONTINUES PAGE 7
Maycroft are delighted and proud to have been the main contractor to deliver this substantial local project to the region. We would sincerely like to thank all of our subcontractors and suppliers who contributed to this successful project. A big thanks to Designgroup Stapleton Elliott who have produced a landmark design and to our client who has been an absolute pleasure to work with.
6 Roy Street | Palmerston North | 06 929 4918
www.maycroft.co.nz
PROPERTY BROKERS ADVERTISING FEATURE
provincial brand FROM PAGE 6 ‘‘We wanted a brand that said what we did and have it grow into something people could take ownership of,’’ Tim says. A year later it was decided that a radio jingle was needed. The first jingle was made up using a combination of current Eagles hits, Stand by Me and Peaceful Easy Feeling, and after a year on the radio waves was removed due to copyright issues and The Eagles’ objection. Tim then commissioned the ‘Three Stooges’ in 1991 who came up with the current jingle ‘‘Property Brokers’ country, property with pride,’’ a jingle that everyone can resonate with and hum along to today. The first few years proved to be a struggle making sure that the brand was not compromised. ‘‘People were running different ads all over the place and there was no consistency. Guarding the brand and looking after the integrity and values of the brand has been a huge challenge to the company,’’ says Tim. To resolve this issue Property Brokers took control of all advertising and introduced a CMS system to manage all its marketing. Today Property Brokers has an in-house system called ‘Property Suite’ that does the same. Everything at Property Brokers, then and now, stems from five values that apply to not just their customer-facing
salespeople, but to everyone who has a role within the company. The five values were established in a workshop in 2001 when the management team went to Tongariro Lodge to undertake strategic planning. The values were formed over a few hours and have changed very little since. Tim is very passionate about the company’s values and believes they underpin who Property Brokers are, what they are and how they deal with people. ‘‘If someone doesn’t live and believe in the values then they don’t stay with us. ‘‘They drive our business and they are the foundation to the integrity of our business,’’ he says. The future of the Property Brokers’ brand looks positive, with its strong commitment to their values and principles ensuring greater expansion to come. ‘‘The brand will always be provincial and we always need to make sure we are grounded in country and not in city. ‘‘As long as I am involved in the company, we will stay focused in provincial New Zealand and let other people have the big cities,’’ says Tim. ‘‘Our model is provincial but we have plenty of towns we are not in yet so we will continue to grow.’’ Tim currently has three of his children and 500 Property Brokers’ families working within the company, driving it to succeed, and is confident that if they are all up to it, there is a great future ahead for the company.
The first Property Brokers’ office at 236 Broadway Avenue opened for business on June 1, 1986. The new home is pictured below.
Congratulations Property Brokers on
30
Congratulations Property Brokers on 30 years in business.
WE-7603521AA
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Fabulous fare on Broadway at LOCAL
High on Property Brokers’ wish-list for their new Broadway Avenue premises was to have somewhere extra special to take friends, business guests and the community for a quality coffee and excellent food. As a result they created LOCAL Cafe and Eatery, where the welcome is genuine, whether you’re sporting lycra, denim or the finest New Zealand worsted wool. And since everyone loves fabulous fare, a lot of care has been taken to make sure the menu is especially innovative. We have a temperate climate where artisans create uniquely New Zealand produce from rustic and romantic settings. Bex Mordaunt has tackled the newlycompleted cafe project with gusto, drawing on her experience gained in event and hospitality management to establish fashionable premises and a talented hospitality team. ‘‘LOCAL Cafe is a reflection of Property Brokers’ values, to be supportive of local business and showcase the best of the provinces. There are some fine merchants out there and if we help build their business we benefit our small towns.’’ Mordaunt explains their custom-designed insignia of two crossed forks sums up LOCAL’s intentions nicely. One is an old farm pitchfork, indicative of family-owned farms and burgeoning orchards, the other is a simple table fork, representing the enjoyment of dining at the modern comfortable surroundings of LOCAL. Speaking of her overseas travels and her subsequent return to New Zealand, Mordaunt
The team at LOCAL Cafe and Eatery, from left, Daryll Townend, Bex Mordaunt, Raumiria PuraHollings, Stasia McGoldrick, Tessa Hare, Kate Jackson and Brodie Hedley.
says that she had forgotten the ease and simple pleasure of sitting comfortably around familiar people, offering and receiving a welcoming smile and hello in our true, small town Kiwi manner. ‘‘It’s this familiar, friendly service LOCAL offers to everyone.’’ LOCAL opens through stacking doors to wide pavers and pleasant outdoor dining. The interior has high battened ceilings and is acoustically perfect, well insulated to prevent
the intrusive echoes that make it difficult to concentrate on conversation. The interior incorporates 55 seats in a range of seating styles including stylish sling back chairs resting on large flagstone tiles. More intimate dining booths are set beside banquette seating and there’s a long leaner with high sitting stools for folks to gather in animated interaction. Cafe clients are also encouraged to perch at the bar, read the newspaper and chat to Daryll the barista.
New Zealand beech detailing is a distinctive feature and coupled with steel framework it creates a modern take on the Kiwi farm gate and a nod to our provincial roots. Offering hospitality and connective conversation to those dining alone is part of LOCAL’s ethos. The doors open at 7am for Early Eats and locally roasted Arrosta coffee to drink in or take away. A selection of creative cabinet food including local baking is on hand, plus there are vibrant Lunch Bowls on offer, a combination of fresh seasonal salads and grains and your choice of protein to nourish the body. Provincial platters can be ordered for one, two or a few with a selection of deli favourites, breads, dips, oils, fruit and nuts, all guaranteed to please. Also on offer are Grilled Heroes, a signature gourmet toastie. Come Thursday and Friday late afternoon, LOCAL offers a place to connect, to order a wine and a platter while catching up on the week’s highs and lows before heading home or heading out on the town. Sunny days and Saturdays are bound to attract those controversial lycra-clad cyclists and secure bike racks are provided for their convenience.
N PE W O O N
Opening hours Mon - Tues 7.00am -3.30pm Thur, Fri 7.00am - 7.30pm Sat - 8.00am - 4.00pm
Provincial fare, prepared fresh daily 240 Broadway Ave cafelocal.co.nz cafelocalandeatery
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Regional manager updates Paul Whitaker Hawke’s Bay Regional Manager I have been with property Brokers 19 of the 21 years it has been in operation within Hawke’s Bay. From humble beginnings, Property Brokers like its Manawatu counterparts continues to dominate the real estate scene in the Bay. The Hawke’s Bay arm of Property Brokers now has nine offices and employs more than 100 people, becoming one of the region’s largest employers, constantly selling over 100 properties each month. The family values instilled from its Manawatu roots are very evident with a continued feel of culture and community running right through the organisation. After the opening of our very own Hawke’s Bay head office late last year, we would like to also congratulate Manawatu on their very own new state of the art building on Broadway.
Paul Roache Manawatu Regional Manager I started work as a salesperson for Property Brokers out of Pahiatua in 1993 and have been with the company ever since. It is an amazing company to work for because it cares about its staff and clients alike. It is generally in the tough times when we see the worst of people, (and companies), and that is when Property Brokers is at its best. Now, as Regional Manager for the Manawatu, Wanganui, Horowhenua and Tararua region, I get around most of the towns in the Lower North Island on a regular basis. It is always heart-warming when you hear people talk about the generosity of our company, there are few people that have not had someone close to them benefit from what this company has put back into its communities over the years. Provincial New Zealand relies on companies like ours to support and sponsor local organisation and we do it with pride.
Ian Walsh CEO - South Island Property Brokers became involved in the South Island six years ago and I was CEO of Hastings McLeod Ltd, the South Island business, for three years prior to that. With 40 years of trading in the South Island and 30 years in the North, we are very well known in our communities. South Island real estate is predominantly a provincial business where relationships are key. This fitted very closely with Property Brokers North Island business so the partnership has been very successful. We can now look after our clients anywhere in the North Island or South Island which is particularly valuable in the rural sector where clients often buy property in both islands. We currently have 11 branches operating from the West Coast to North Otago and hope to open more branches and expand further into the South Island in coming years.
Guy Mordaunt Wairarapa Regional Manager I began my career at Property Brokers in residential sales and quickly grasped the nuances of real estate, winning the prestigious Rookie of the Year award, amongst tough competition. In 2012 I took the reins as the company’s Marketing Manager and oversaw the restructuring of the Property Brokers’ Support Centre before being promoted to the position of Regional Manager of the Wairarapa, in May 2014. Property Brokers offers the full spectrum of real estate services operating out of all the local towns; Masterton, the home of the Golden Shears and a major service town for the region with none of the hassles of things like traffic lights! Carterton, one of the fastest growing towns in New Zealand, and the boutique village and big city shopping of Greytown. Martinborough’s vineyards are now internationally recognised and book town Featherston with its constant influx of Wellingtonians shifting for a better lifestyle. Our people are local and parochial and understand the intricacies of these individual magic towns and villages as well as the holistic qualities of the people that populate our own little corner of the East Coast. A popular commuting spot to the capital, we’re proud to have helped so many people discover the Wairarapa lifestyle as well as counting so many of the locals as clients who do business with us again and again. Whether selling a flagship farm or managing landlord’s investments. Helping people into their first home or their 15th the local Property Brokers team are lucky to have been trusted by the Wairarapa for 25 years to be the trusted advisor for all their property needs.
Greg Kellick Waikato Regional Manager I have been involved in the real estate industry for the past 17 years, primarily selling rural and development properties in the Taupo and South Waikato regions. I joined the Property Brokers’ management team in mid-2016 as the Regional Manager in the Waikato with a mandate to grow Property Brokers throughout the wider Waikato region. This has led to the addition to the existing Matamata, Te Aroha and Te Kuiti offices that of Taupo and Tokoroa, at least a further two Branches are on the horizon. The development of a dominant rural presence has also been a strong growth strategy which has seen Property Brokers grow the rural team significantly from Taumarunui through to Te Aroha to a group of 12 rural consultants supported by several lifestyle consultants. The fact that Property Brokers is a company built on ethical principles and genuinely care for their staff and clients in a way that is real, that isn’t lip service, is why people keep coming to do business with us. The overall company culture is one of inclusiveness and makes everyone feel valued.
39 Branches and still growing... NORTH ISLAND
SOUTH ISLAND
Palmerston North
1986
Greymouth
2010
Feilding
1987
Hokitika
2010
Dannevirke
1987
Rangiora
2010
Masterton
1992
Ashburton
2010
Woodville
1995
Geraldine
2010
Pahiatua
1995
Timaru
2010
Carterton
1995
Waimate
2010
Hastings
1996
Oamaru
2010
Greytown
1997
Westport
2013
Havelock North
1998
Rolleston
2013
Waipukurau
1998
Darfield
2016
Martinborough
1998
Napier
2000
Foxton
2000
Ashhurst
2001
Taihape
2004
Greenmeadows
2005
Marton
2005
Clive
2006
Wanganui
2008
Levin
2010
Matamata
2012
Te Kuiti
2012
Te Aroha
2014
Taumarunui
2015
Wairoa
2015
Ahuriri
2016
Taupo
2016 Property Brokers started with five people in 1986 and has grown, not by strategically planning every step but by recognising opportunities, by backing our own people and by having fun and enjoying it along the way. Our geographical growth has been by people wanting to join us, wanting to be part of an energetic, focused and appreciative real estate team. Most of our branches we have been asked to purchase by friends and colleagues who have wished to sell or retire from the real estate business. What sets us apart is our belief that the 500+ person strong team we have now is much more important than working alone, we put service above all else and work together for quality outcomes. Not only in our management and sales teams but our IT team, our Marketing people and our back-office support teams are second to none. The growth in systems, in support and in marketing has helped keep our sales team as market leaders, excited and passionate, enjoying the added value that Property Brokers is able to give them. We have grown, our people have grown, we have more than 70 people who have been with the company over 10 years, our management team are friends and we have strong relationships. Our business is personal.
Property Market Trends
over the past 30 years The 1980’s was a significant time of change in New Zealand The 1980’s was a significant time of change in New Zealand; The microwave oven made its first appearance and was considered a luxury item along with the VCR (video cassette-recorder), 11.5% of households had a home computer and the first generation of mobile phones were anything but mobile.
The 1980’s saw the steady decline of vinyl, as music lovers embraced first the cassette tape and the portability of devices such as the ‘Walkman’, and then the compact disc. Songs sung in Maori have rarely hit the ˉ charts in New Zealand, but in March 1984 ‘Poi E’ featured for 22 weeks, four of them at no. 1.
97,000
MANAWATU POPULATION
1986
In 1986 the country’s first animated fulllength feature, Footrot Flats, made its debut on the big screen and a goods and services tax (GST) was introduced at a rate of 10%. Thanks to inflation, the average weekly wage was $529, with an average household spending $120 per week on housing and $92 on food.
108,000 2016
HOME OWNERSHIP
75.2%
63.7%
1986
2016
MEDIAN VALUE
DAYS TO SELL $382,500
$400,000
$275,000
$300,000
71 1980
$171,250
$200,000
$100,000
43
$89,250 1986
2016 Residential
Source: REINZ
Lifestyle
2016
PROPERTY BROKERS ADVERTISING FEATURE
Providing professional advice and guidance
A game of Monopoly sees you loading little green houses on every property in the hope of collecting big rents off your fellow players, but the winning strategy is in loading your properties with those pocket-emptying red hotels. Life is like a game of Monopoly and you choose the level you play at. Gary Nichols, Commercial Division Manager at Property Brokers, concurs but playing at a commercial level needs expert guidance and professional advice. ‘‘It’s all about risk and return,’’ Gary explains. ‘‘A high-risk investment deserves a high commercial return - but there’s potential to better manage and mitigate a lot of that risk by having the right people managing your commercial property interests.’’ Before imagining the bricks and mortar management of a large factory or food-processing plant, Gary points out that current legislative requirements are more concerned with protecting the people who occupy buildings, rather than protecting the buildings themselves. Recent changes to the Health and Safety at Work Act supports this. ‘‘Really, our primary focus is in ensuring the building is safe for people to be in. As Health and Safety obligations increase, it is imperative that investors (often living remotely from their investment properties) involve independent local professionals, removing the bulk of the risk from the built environment.’’ Providing peace of mind for the property owner/investor is a Property Brokers Compliance Limited concern, with a team of specialist technicians taking care of fire alarm maintenance, building evacuation planning and trials, electrical maintenance and installation. Property Brokers Compliance are the people needed for issuing the all-important 12A Certificates, without which your Building Act Warrant of Fitness cannot be issued, leaving you with a noncompliant liability. New Zealand’s stock of commercial buildings, he proposes, needs professional expertise and input to ensure that they meet minimum requirements and comply - which can be a total nightmare to the fledgling commercial investor. Health and Safety regulations and the compliance requirements that accompany them are all about keeping people safe. After the tragic consequences of the Christchurch earthquake in 2011, a raised sense of awareness means people immediately understand the importance of emergency exitpaths, good on-site training, emergency planning, a building’s basic strength and fire resistance capability. A building’s Warrant of Fitness is vital to ensure people can get out if necessary. Any commercial investor owning property with selected systems and features will need to contract with appropriately qualified professional people to meet their compliance requirements. Property Brokers Compliance has ‘independently qualified person’ (IQP) status within the Building Act covering many of the
Property Brokers’ commercial team, back row, from left, David Klue, Marty Love, Kevin Carian, Greg Pearman and Gary Nichols; front row, Maura Tootill, Janine Hodgson, and Lynette Love.
The compliance team, back row, Tane Perenara, Mark Robertson, Matthew Tothe, Dave Coenders, Les Austin and Gary Nichols, front row, Melanie Smith, Jessica McFlinn and Emma Mill. lower North Island councils. The Property Brokers Compliance company forms a tight team and can call on fire technicians and electrical staff (supported by specialist sub-trades – lift and escalator maintenance etc.) to make sure the buildings they are managing are fully compliant, 24/7. From fire alarms to sprinkler systems, data cabling to fire extinguishers, there’s a maintenance programme for everything and it is scrupulously followed. It’s a challenge that relies on top systems, top people and a technical enquiring mind - all part of the commercial property management’s arsenal for longterm trouble free tenancies. Strategic Property Advisor
Marty Love, Commercial Property Manager Maura Tootill and our newest commercial real estate agent Kevin Carian have recently joined the commercial team, and are working to grow the suite of commercial property services – strongly supported by the Compliance business. This is a unique centre of expertise spanning the commercial arena – property strategy, property management, leasing and sales, as well as compliance - all delivered to our discerning clients from the commercial division. Gary says a lot of investors are remote, and rely heavily on a contracted professional service providers with the security of knowing their investment is being well looked after, maintaining very
high occupancy rates, with good solid cash-flow. ‘‘Without the right people and professional knowledge, you cannot consistently achieve these outstanding results.’’ Property Brokers Property Management also has a residential property management business of significance. This business has over 40 professional property management specialists covering 5500 rental properties. They take responsibility not just to manage the premises but to suggest and action changes that will improve the financial health of the investment. Properties are advertised concisely and background and credit checks actioned on prospective tenants. Making the
required property inspections at tenant entry, routine and exit points is a given. Their automated systems are constantly checking rent payments are in and all creditors are paid, along with the pleasing rent deposit to the property owner. Property Brokers Corporate Support team provides marketing services, information technology, finance, accounts, human resources, training and payroll. The total package is cloud based and secure so property owners and investors can simply hand over their keys and let the Property Brokers team make the most of your investment property. Property Brokers Limited — your one – stop – commercial – property - shop.
PROPERTY BROKERS ADVERTISING FEATURE Property Brokers’ rural team covers an extensive area across the country.
Rural team experts in their field Property Brokers are experts in rural property sales providing you with the best real estate advice in selling or buying rural property across the Lower North Island, Waikato, King Country and throughout Canterbury, Otago and the West Coast. Our rural sales consul-tants are great at what they do because
they are locals who are passionate about the agricultural sectors and regions they service. Our rural guys have been farmers, stock agents, rural bankers, valuers, farm advisors and everything in between, as well as great salespeople who know the market and industry inside and out. They know their patches well, and are
genuine good guys who have lasting relationships with the farmers on both sides of the fence. We believe a champion team will beat a team of individuals every day, especially in rural real estate. That’s why we have recently done something no other real estate agency has done before. Every
member of the Property Brokers’ rural team has signed a binding agreement to work together to sell your property. No working in isolation and no guarding listings. While you’ll still have a lead agent, you’re guaranteed to have a true team of equally committed agents, marketing experts and support staff working for you, who will put
your interests first, to get you the best result. Shaking your hand and doing business face to face is important to us and with the continued support of industry leading technology in our arsenal, we are able to keep you informed throughout all the vital stages of the rural real estate process.
Well done Property Brokers on 30 years in real estate and opening a new office. From the team at The Law Shop and Fitzherbert Rowe WE-7605888AA
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Perfecting the art of property management
Property management is not everybody’s cup of tea. It’s a fullon, busy job requiring lots of multitasking, a good memory and excellent interpersonal skills. Property Brokers have perfected the art of property management by setting up best-in-class systems that put the fine detail into an extensive computer programme, leaving the rental staff free to focus on serving clients in the best way possible. Their rental division head office is now in the new building on Broadway Avenue which means they’re better able than ever before to administer the finer detail of the 5500 rentals in their charge throughout provincial New Zealand. Property Brokers locally are enthusiastic about Palmerston North and Manawatu. They have a vast knowledge of houses for sale in our region and the rent you can expect in your area. Property Division Manager Janet Thompson says their reservation, viewing and maintenance systems are now all computer driven leaving those in the frontline to add true value to their landlord and
The Property Brokers’ Property Management fleet are out and about. tenant relationships. ‘‘We’ve automated a lot of the daily tasks so we can focus on making sure the landlord gets the best return possible on their property.’’ There are days of course when ‘‘stuff happens,’’ when there are problems to solve and people to reassure, that’s the nature of people. Janet says those are the times
she sees her staff truly shine, staying cool and calm and collected. They’re all highly proficient professionals and have a successful tenancy as their ultimate aim. ‘‘When we’ve all tapped into our systems the office runs like a welloiled machine.’’ Property Brokers have made a promise that if they say they’ll do it they will. They are all committed to
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the many rural and provincial communities they operate in. Property Brokers’ Country has a special meaning to the rental division as it’s the people of those communities they are directly serving. ‘‘Thing is, when the tenants and the landlord are happy they’re quiet, you don’t hear from them. The tenant is busy settling into their new home and the landlord is able to better focus on their day as we’ve taken all the worry out of their property investment.’’ Exclusive guarantees for their property investors remove the headache of finding and keeping good tenants. Firstly, they guarantee to cover
the rent in the absence of a tenant. This ensures their efforts in quickly securing a tenant and choosing well to maintain a good long-term tenancy. They also guarantee to pay any rent arrears, ensuring they stay totally on top of all rent deposits and are quickly onto any missing payments. They also offer to assist the investor in every way possible to maximise the value of their property so in the event of a sale their investment is fully realised. ‘‘We’ve got very happy investors who have handed us their property portfolio and we’ve taken the reins, liberating them to enjoy life without chasing tenants and doing maintenance.’’
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Playing a vital role in the theatre
After more than 40 years of Centrepoint Theatre, its history provides some very interesting insights not just about the life of the theatre, but on life in Palmerston North. The theatre first began in November 1973 at 81 George St. It had initially been a music club called The Boulevard. In his book on the history of Centrepoint Theatre, actor and playwright Peter Hawes says: ‘‘The Boulevard was closed down for various misdemeanours, presumably sex, drugs, pointed shoes and leather jackets,’’ thereby demonstrating there really is nothing new under the sun, just variations on a theme. Centrepoint Theatre has been providing dramatic insights into other people’s lives ever since its first night. They’ve produced more New Zealand plays than any other theatre and in 1993 produced an entire year of New Zealand plays. Some of Centrepoint Theatre’s sponsors have been with them for 16 or 17 years, a commitment that speaks volumes about the respect and appreciation local business people have for the performing arts. Centrepoint business manager Julie Barnes explains Palmerston North is a small business community with business owners often being approached multiple times for sponsorship. ‘‘The onus ends up going on a limited number of sponsors, but even in economic hard times they’ve stuck with us.’’ Julie says most sponsors choose between supporting sports or the arts, but Property Brokers have chosen to support both.
Bronwyn Turei headlines the cast of School Dance, Centrepoint’s latest production which runs until April 29.
‘‘Palmerston North is really theatre arts friendly and Tim Mordaunt has been wonderful over the years. He’s a really good theatre goer himself and has made time to interact with our various theatre directors, making them welcome and offering his support.’’ BNZ, principal sponsor for 17 years, saw a change in their sponsorship ideals in 2010
that led to their withdrawal. There were days of great gloom as dedicated staff and loyal supporters contemplated a bleak future. Tim Mordaunt stepped in and on his own initiative approached Fitzherbert Rowe to become cosponsors with Property Brokers. ‘‘If it wasn’t for his involvement at such a crucial time it could have been disastrous. We no longer get funding from Creative New
Zealand either.’’ When the theatre decided to reorganise their sponsorship format into Gold, Silver and Bronze sponsorship packages, Property Brokers and Fitzherbert Rowe were the first to become Gold sponsors. ‘‘It’s much more than just the money,’’ Julie says. ‘‘It’s the morale the sponsorship gives to us all, knowing that top people really believe in you, believe in what you are bringing to the city.’’ Julie says theatre is a tough business. ‘‘You’re taking risk after risk and it’s immensely fun but also incredibly stressful and you’ve got to have the backing of the community, it’s very important.’’ Live entertainment is facing a growing intrusion as the internet induces people to stay home and tap into the entertainment matrix. The introduction of their new Creative Director, Daniel Pengally, heralds a fresh direction for Centrepoint Theatre. ‘‘As our new creative director, Daniel is really keen to have more community participation and add extra support to our youth company. He wants to extend our Basement Theatre and offer adult acting classes through the year.’’ Julie describes Property Brokers continued support as ‘‘the oil in the machine, the very foundations we build each show on.’’
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Supporting Arohanui Hospice
At the latest Westpac Manawatu Business Awards 2016, Arohanui Hospice won a Not for Profit Award and a Large Business Award. Hospice Chief Executive Clare Randall says that’s not bad for a humble hospice. ‘‘It shows we are good stewards of public money,’’ she grins. Confirmation also comes professionally. ‘‘The last two clinical audits we’ve had confirm we’re doing it right as they had no recommendations to make at all. That’s fantastic.’’ The Arohanui Hospice team are an amazing bunch of very dedicated people. Although 80 per cent of care provided by hospice is to patients in their own homes, they are still embraced by the comprehensive Arohanui Hospice programme, including a 24-hour phone service and a 24-hour, seven day a week medicine dispensing service for urgent medications. ‘‘We’ve got an amazing medical team, including palliative care specialist Simon Allan, who will provide 24/7 medical care.’’ There is a close link between Arohanui Hospice and Property Brokers. Tim Mordaunt has been on the Arohanui Hospice Board of
Property Brokers’ managing director Tim Mordaunt and Arohanui Hospice chief executive Clare Randall.
Directors for over 20 years. ‘‘We really couldn’t do what we do, providing the level of support we offer free of charge to the public without the financial support from people like Property Brokers and we appreciate the additional public
relations Property Brokers provides.’’ When the Arohanui Hospice starts a new project, things move quickly and with great precision. They recently moved their main Rangitikei Street Hospice Shop to the corner of Walding and Lombard streets. They now
have six retail shops selling donated goods in Feilding, Levin and Otaki, and three city stores, one in Roslyn, another in Awapuni and the newly relocated store on Walding Street. The busy ‘op-shops’ assist the community in providing affordable clothing and household goods to local families. Most recently the Arohanui Hospice has established a need for a palliative services clinic in Horowhenua as 33 per cent of their patients are from the Horowhenua region. They’ve purchased a corner site in Levin using the professional assistance of Tim Mordaunt and the Property Brokers team. ‘‘Our boundary for Arohanui Hospice care is Peka Peka Road but it can take a nurse an hour to drive to Horowhenua from Palmerston North. There is a high need for palliative care in Horowhenua, opening a day clinic in Levin is sensible on many levels.’’ The new clinic will provide doctors, nurses, a social worker and activities based care. ‘‘We’ve also put together a carer’s toolbox to help educate and support those performing home care,’’ Clare adds. The refurbishment of the existing building in Levin is underway and Clare says the Horowhenua community have been fantastic. Arohanui Hospice supports over 800 patients and their families. There are over 600 volunteers involved in fund raising to meet their annual expenses. Property Brokers supports the Hearts and Homes fundraiser, held bi-annually and raising over $100,000. There’s also the Michael Higgins Golf Tournament and the Farming for Hospice programme where farmers graze cattle for hospice.
Mike West in the Morning with Gareth & Johnelle 6am – 10am Weekdays
Congratulations Property Brokers on 30 years in business
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Passionate Relay for Life supporters
Some of us will happily buy a bunch of daffodils, while the daring have their heads shaved in front of a large crowd. Others like to walk around a circuit in a relay, clocking up sponsored dollars at the finish line. Everyone’s commitment to the Cancer Society’s annual Relay for Life is different according to their own experience and depth of personal connection. ‘‘The money raised by our Relay for Life stays right here in our region,’’ explains Relay for Life coordinator Faye James. ‘‘It’s all benefitting the services we can offer to cancer survivors, their families and caregivers as we don’t get any government funding.’’ There are extensive Supportive Care programmes available, volunteer drivers who consistently drive cancer patients to attend appointments at medical facilities, sunsmart resources to protect communities from skin cancer; and a host of information resources and health promotion activities to help prevent and reduce the impact of cancer. Other contributions to the Cancer Society may come from bequests, automatic payments, special events and what Faye describes as major milestone gifts. ‘‘This is when perhaps a couple have a special anniversary or celebration and ask
Property Brokers are staunch supporters of the Cancer Society’s Relay for Life.
their family to give a donation to Cancer Society rather than buy them something they probably don’t need.’’ The money raised at their annual fundraiser, Relay for Life, is a substantial boost to the Cancer Society’s coffers. ‘‘We are very grateful for all those who
freely give their time and energy over an exhaustive two days each March,’’ says Faye. Property Brokers first put their hand up 17 years ago. They were Relay for Life’s first major cash sponsor in New Zealand and have set their big blue tent up every year since, creating a circuit landmark near the main
stage called Property Brokers’ corner; it’s just one more lap, and one more lap, and one more lap to go. When Faye approached Property Broker’s managing director Tim Mordaunt about their need for a more professional sound and lighting rig on the big stage, Tim was enthusiastic and approached the then Tony’s Tyre Service to co-sponsor what was a significant financial outlay. Since then, Higgins has become co-sponsor with Property Brokers and the professional entertainment system at Relay for Life continues to deliver. ‘‘Property Brokers have always been incredibly generous and supportive. ‘‘Their staff and sales consultants go all out for Relay for Life,’’ Faye says. ‘‘I know it’s probably an extra effort because the weekends are their busiest time as sales consultants.’’ There are other ways Property Brokers contribute annually to Relay for Life’s many expenses, including the annual Property Brokers’ Race to the Brewery, a relay of huge popularity that sees crowds making their way by road biking, running, walking and mountain biking from Property Brokers branch in Broadway Ave to the Tui Brewery in Mangatainoka. An enormous sense of camaraderie and achievement, plus a nice cold beer are just reward for sore calves and aching muscles.
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Sponsorship is way of paying it forward
Some like to watch the action from the safety of a nicely padded chair but our Manawatu Striders are out there in all weathers, challenging themselves and others to improve their speed and fitness. They’re also giving a boost to their mental health and enjoying some wholesome family fun. Manawatu Striders caters for runners and walkers of all ages and ability levels. They’re primarily a social club including harriers, road runners and walkers. ‘‘Some of our members are more competitive, which is fantastic also,’’ says Manawatu Striders Club Administrator Kim Fenn. There’s a lot of care taken in providing support, and the sharing of knowledge, to assist members in reaching their goals, which of course helps boost the Manawatu Striders membership. A healthy, glowing athlete attracts others to Manawatu Striders by a mixture of admiration, hope and envy. They share their Ongley Park clubrooms with The Cricket Club to mutual benefit. Each year Manawatu Striders hosts the popular Super Sevens which attracts an amazing 1200-1900 competitors. Even in the rain this year, Kim says 1100 runners were tackling the 7km and 3km course. ‘‘It’s a good family event,’’ says
Manawatu Striders start their 3km or 7km walk or run event. Property Brokers is a major sponsor of the Striders.
Kevin Palmer, spokesperson and former president. ‘‘Kids from 6 and 7 years old are doing the 7-km course and there are plenty of secondary school kids taking up the challenge.’’ They have a 7km course, as they have found 5km course is a bit short and the 10km course is a bit
too long for a family fun run, but entrants find the 7km course is quite respectable. Property Brokers sponsor Manawatu Striders, providing the big blue marquee that’s essential come rain or shine. They also support the advertising and marketing of Manawatu Striders’
events. ‘‘It’s their way of paying it forward,’’ Kevin explains, ‘‘and we share their contribution with those who perform our essential services, keeping everyone fed and watered and marshalled in the right direction.’’ Manawatu Striders’ assistance
with Race to the Breweries each year is vital, incorporating their valued support network. At the Super Sevens, Rose City Lions are paid to do the sausage sizzle, United Cricket Club man a water stop and Masters Indoor Netball run another, and the marshals are all provided by PN Heartland Lions. At the end of yet another successful event there is always a banana from Dole and a sausage from the Mad Butcher waiting at the finish line. ‘‘We meet on Sunday mornings at 8am at our clubrooms on Manawaroa Park, and Tuesday evenings at 6.15pm at our clubrooms. We also meet Thursday evenings at 6.15pm in the Hockey Pavilion on Manawaroa Street and during daylight saving the walkers meet at Whakaronga School instead.’’ New members and visitors are always welcome but sorry, dogs are not allowed, nor are bikes and scooters. ‘‘It’s a safety consideration we must insist on,’’ Kevin says.
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Race to the Brewery a major fundraiser
Manawatu Gorge Race to the Brewery is THE carpark, the first of six annual event, a fundraiser stages. passionately organised by This is followed by an Property Brokers and 11km run through the supported by a willing Gorge, a challenging walk community. up Hall Block Road for Property Brokers’ regional 7.5km, a mountain bike manager Paul Roache says ride across the Ranges Race to the Brewery has for 12km, a 7.5km cross been a major Relay for Life country run, before a fundraiser for seven years, final 5km dash to the and has raised over $100,000 Cyclists gather on the start line for the Race to the finish line, around about for the Cancer Society over Brewery which starts in Palmerston North and finishes at 60km all up, ending up at that time. Mangatainoka. the Tui Brewery in ‘‘Each year we’ve had Mangatainoka. entire race by themselves. teams of tradespeople, Tui Brewery marketing manager The entry fees of $500 per team professionals, sports teams, school Nick Rogers describes Race to the for a large team, $250 for a small groups, you name it. The spirit of team and $200 for a solo participant Brewery as a unique event that gets community and competition is local business involved and includes help provide much needed services amazing and it’s an awesome event a lot of fun along the way, while for the Cancer Society in the to be part of.’’ competitors also get to see the Manawatu. Business teams, club teams and amazing landscape of the Manawatu. Last year Race to the Brewery some particularly hardy individuals ‘‘It’s the only time people get raised $30,000 for Relay for Life are participating in one of the best access to some of the best scenery and the Cancer Society, with more team-building exercises in we have on offer.’’ than 50 teams competing Manawatu. Putting Race to the Brewery The race beings on Broadway With three team categories, there together is a massive undertaking is a team size to fit everyone. A large Avenue for registration and pre-race and it wouldn’t succeed without the briefing. team is made up of four to 10 efforts of the many marshals, cone Tim Mordaunt, Managing Director participants, a small team is 2 or 3 placers, field markers and time of Property Brokers, drops the flag participants, and last year, for the keepers the event requires. It is a to release the cyclists, as they head first time, there were four great event to be involved in. out for a 15km bike ride to the individuals, who completed the
Cast members Taryn Baxter, Alex Hughes, Cara Hesselin and Paula Fredericks in rehearsal for A Chorus Line.
A Chorus Line is like your best agent Property Brokers’ A Chorus Line is like marketing a property. They both require skill, training, discipline, flair and resourcefulness before achieving success. Thrown into the mix is the odd setback. Every agent has a skill set that enables them to meet with clients and convince them that their company is the best to market and sell their property. Property Brokers, which is celebrating its 30th year in business, saw in A Chorus Line a show that met its own exacting criteria. The hit musical goes behind the scenes and explores the world of auditioning and the people who put their bodies, voices and their personalities on the line to get a role in the next Broadway show. It’s a series of intimate and
absorbing vignettes about different dancers who seek that moment of stardom by trying out for a new musical. Their stories are about talent, effort, resourcefulness and maturity to accept disappointment, learn from it and then return stronger than ever. In the end the show has to satisfy an audience. The memorable song from A Chorus Line, What I Did For Love, expresses the leading character’s commitment to success. That’s showbiz but it’s also about today’s reality in the business world. Property Brokers’ A Chorus Line, with proceeds to Arohanui Hospice, runs from April 19-23 at the Regent on Broadway. Tickets can be purchased from Ticket Direct 0800-224-224.
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