JANUARY 2021 - PHILADELPHIA REAL PRODUCERS MAGAZINE by Josh Buchter

PHILADELPHIA

C O N N E C T I N G .

E L E VAT I N G .

I N S P I R I N G .

TOP PRODUCER COVER STORY

PAM ROSSER THISTLE Berkshire Hathaway HomeServices Fox & Roach Milestone Achievements CAROL MCCANN RE/MAX Millennium

Agent on Fire CARLOS SARMIENTO The Condo Shop at Keller Williams Philadelphia

Preferred Partner Highlight PAUL ARENA Centennial Lending Group

Developer’s Corner POST OFFICE RESIDENCES Mill Creek Construction, LLC 1 • Month JanuaryYear 2021

JANUARY 2021 @realproducers

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Publisher’s Publisher’s Note:Note: Let Them Let Them See You See You WorkWork

Developer’s Developer’s Corner: Corner: The Post The Post OfficeOffice Residences Residences

Preferred Preferred Partner Partner Highlight: Highlight: Paul Arena Paul Arena

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AgentAgent on on Fire: Fire: Carlos Carlos Sarmiento Sarmiento

Milestone Milestone Achievements: Achievements: CarolCarol McCann McCann

Top Top Producer Producer CoverCover Story:Story: Pam Rosser Pam Rosser Thistle Thistle

If youIfare youinterested are interested in contributing in contributing or nominating or nominating Realtors Realtors for certain for certain stories, stories, please please emailemail us at us josh.buchter@realproducersmag.com. at josh.buchter@realproducersmag.com. DISCLAIMER: DISCLAIMER: Any articles Any articles includedincluded in this publication in this publication and/or opinions and/or opinions expressed expressed therein do therein not necessarily do not necessarily reflect the reflect views theofviews The N2 of The Company N2 Company d/b/a Real d/b/a Producers Real Producers but remain but remain solely those solelyofthose the author(s). of the author(s). The paidThe advertisements paid advertisements contained contained within the within Philadelphia the Philadelphia Real Producers Real Producers magazine magazine are not endorsed are not endorsed or recommended or recommended by The N2 by The Company N2 Company or the or the publisher. publisher. Therefore, Therefore, neither The neither N2 The Company N2 Company nor the nor publisher the publisher may be may held be liable heldorliable responsible or responsible for business for business practices practices of theseofcompanies. these companies.

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If you are If you interested are interested in contributing in contributing or nominating or nominating REALTORS® REALTORS® for certain for certain stories,stories, pleaseplease email us email at josh.buchter@realproducersmag.com. us at josh.buchter@realproducersmag.com.

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publisher’s publisher’s notenote WrittenWritten by: Josh by:Buchter Josh Buchter

“Let “Letthem them themsee see seeyou you youwork...” work...” work...” “Let “Let them see you work...” WhoWho was your was your first boss? first boss? For me, ForIme, wasI14 was years 14 years old and oldhis andname his name definitely definitely timestimes where where he had heto had yell toto yell thetoback, the back, “YO JOSH “YO JOSH was Ernie. was Ernie. ErnieErnie was the wasowner the owner and head and head cook cook of a banquet of a banquet hall hall(WTF) (WTF) GET GET UP HERE” UP HERE” but itbut wasitthe wastimes the times where where I proactively I proactively calledcalled The Winslow The Winslow House House in Sicklerville, in Sicklerville, NJ. My NJ.official My official job title job title looked looked out for outwhat for what he needed he needed that I’d that getI’d“the get nod.” “the nod.” A gesture A gesture on myonfresh my fresh and crispy and crispy working working papers papers was “Pot was Washer.” “Pot Washer.” It wasIt wasthat indicated that indicated “this “this kid iskid good” is good” whichwhich wentwent a longa way long for wayme forinme in a tough, a tough, dirty dirty job but jobI but wasIjust washappy just happy to beto employed be employed and earnand earn- my humble my humble teenage teenage career career advancement advancement within within the organization. the organization. ing some ing some pocket pocket money money for myself for myself around around my school my school schedule schedule By 16By years 16 years old, barely old, barely with with a driving a driving permit, permit, I hadIthe hadkeys the keys to to ($5.50/hour ($5.50/hour to start). to start). At theAttime, the time, therethere werewere four halls four halls ranging rangingThe Winslow The Winslow House House with with a whole a whole list oflist new of responsibilities new responsibilities from from a 40 person a 40 person capacity capacity partyparty roomroom to a 400 to aperson 400 person grandgrand and was anddoing was doing relatively relatively well for wellmyself. for myself. I worked I worked therethere until until ballroom. ballroom. SomeSome Saturday Saturday nights nights all four all banquet four banquet rooms rooms wouldwould be be my freshman my freshman summer summer year year in college. in college. The Winslow The Winslow House House has has goinggoing at theatsame the same time.time. As you Ascan youimagine, can imagine, that’sthat’s a lot of a lot dishes, of dishes,sincesince changed changed ownership ownership and looks and looks like alike completely a completely different, different, glasses, glasses, silverware, silverware, trashtrash and of and course of course the industrial, the industrial, gunkygunky pots pots new and newimproved and improved place.place. I lostItouch lost touch with with ErnieErnie and Sharon and Sharon but I but I and pans. and pans. ErnieErnie and his andwife his Sharon wife Sharon wouldwould stay busy, stay busy, hourshours uponupon hope hope they are theydoing are doing well and wellIand appreciate I appreciate the lessons the lessons I learned I learned in in hours, hours, preparing preparing and cooking and cooking a truckload a truckload of food. of food. TheyThey wouldwould my years my years working working for them. for them. furiously furiously lay out laydishes out dishes for a for lineaof line waitstaff of waitstaff readyready to accomto accommodate modate hungry hungry sit-down sit-down guests guests and keep and keep buffetbuffet pans pans full for fullthe for theMy point My point in recounting in recounting this story this story is to have is to have you think you think aboutabout this this self-serve self-serve guests guests in other in other rooms. rooms. question...who question...who is your is your boss boss today? today? For myself For myself and the andmajorthe majority ofity theoftop-producing the top-producing REALTORS® REALTORS® and partners and partners within within WhileWhile in theinback, the back, beatsbeats blasting blasting on the onboombox, the boombox, usually usually with with the Philadelphia the Philadelphia Real Real Producers Producers community, community, our boss our boss is ouris our clients. WhenWhen you go you outgoofout your of your way to way make to make your your clients clients com-comone ofone myofco-worker my co-worker friends friends doingdoing our best our to best keep to keep up with up with the the clients. volume volume of incoming of incoming dirty dirty ceramic, ceramic, stainless stainless steel steel and cast and iron cast iron fortable fortable and reassured and reassured of your of your ability ability to look to out lookfor outtheir for their best best materials materials stacking stacking up onup us,onI would us, I would do something do something strategically strategically interests interests it willitleave will leave a lasting a lasting impression. impression. Putting Putting your your experiexperiwhichwhich I stillIdo still (indodifferent (in different ways)ways) to this today. this I’d day. goI’d around go around to to encesences to work to work and building and building confidence confidence leadsleads to referrals, to referrals, testimotestimonials nials and recurring and recurring business. business. DoneDone tactfully, tactfully, socialsocial mediamedia allows allows Ernie’s Ernie’s station station with with a freshly a freshly linedlined heavyheavy duty duty trashtrash can and canswap and swap out his outtrash his trash can just canas just it was as itgetting was getting closeclose to thetobrim the brim with with food food us to us show to show our clients our clients and their and their networks networks whatwhat we’rewe’re up to.up I to. I always say “activity say “activity creates creates activity.” activity.” So, keep So, keep up the upgood the good workwork scraps. scraps. Or I’dOr cart I’d away cart away used used chafing chafing dishes dishes that were that were in hisinway. his way.always Or sweep Or sweep up a mess up a mess he was hetripping was tripping over.over. Granted Granted therethere werewere this year this year and let and them let them see you seework. you work. It won’t It won’t go unnoticed. go unnoticed. 16 • January 16 • January 2021 2021

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Philadelphia Philadelphia Real Producers Real Producers • 19 • 19

developer’s developer’s corner corner Listed Listed by: Nicholas by: Nicholas Sylvestro Sylvestro (20/20(20/20 Real Estate) Real Estate)

THE THE

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20 • January 20 • January 2021 2021

“The “The Post Office Post Office Residences Residences is unique is unique for the forfact thethat factit’s that a it’s a community community with ten withhouses ten houses that that has ahas private a private drive drive to gettoin.get Also in. Also they have they have a huge a huge balcony balcony off ofoff of the master the master suite suite and aand big aroof big roof deck.deck. Honestly Honestly one of one theofnicest the nicest new construction new construction around.” around.” -Nicholas -Nicholas Sylvestro Sylvestro Listing Listing AgentAgent 20/2020/20 Real Estate. Real Estate. (267) (267) 668-2020 668-2020 nicksylvestro@aol.com nicksylvestro@aol.com @realproducers @realproducers

W W

We cordially We cordially welcome welcome you toyou The toPost The Office Post Office Residences Residences – a set – a set of new of construction new construction homes homes in theinheart the heart of Fishtown, of Fishtown, Philadelphia Philadelphia readyready for launch! for launch! TheseThese homes homes have have been been constructed constructed by Mill by Mill CreekCreek Construction, Construction, a builder a builder who cuts who no cuts corners no corners and showcases and showcases somesome of theofnicest the nicest housing housing in theinneighborhood. the neighborhood. We welcome We welcome you you to explore to explore and tour and nine tour luxury nine luxury townhomes townhomes each each individually individually span-spanning over ning 2,600+ over 2,600+ square square feet on feet theon2200 the 2200 blockblock of Dreer of Dreer Street, Street, alongalong TulipTulip StreetStreet & E Susquehanna & E Susquehanna Avenue. Avenue. EnterEnter a dynamic a dynamic spacespace filledfilled to thetobrim the brim with with the latest the latest amenities amenities available available today.today. The homes The homes themselves themselves are set aretoset be to 16be to 16 18 to feet 18wide feet wide – place – place an an emphasis emphasis on allon of all theofspace the space available available for living for living and gathering. and gathering. Approach Approach a beautifully a beautifully designed designed modern modern frontfront facade facade with with gor- gorgeous, geous, Anderson Anderson 400 windows 400 windows installed installed throughout! throughout! EnterEnter through through and you andwill youimmediately will immediately take notice take notice of theof10the foot 10high foot ceilings, high ceilings, the wide the wide plankplank oak floors, oak floors, and floating and floating staircases! staircases! The layout The layout of theoffirst the floor first floor consists consists of a more of a more than than generously generously sizedsized livingliving space, space, dining dining area,area, and ultra-modern and ultra-modern kitchen! kitchen! Explore Explore a beautifully a beautifully sculpted sculpted kitchen kitchen showcasing showcasing a prominent a prominent islandisland with with bar stool bar stool seating seating and aand lustrous a lustrous granite granite accented accented waterfall! waterfall! White White shaker shaker cabinetry, cabinetry, subway subway tiling,tiling, and aand sterling a sterling set ofset highof highend Kitchen-Aid end Kitchen-Aid stainless stainless steel steel appliances appliances and overhead and overhead hood/hood/ rangerange complete complete the chef’s the chef’s kitchen! kitchen! The granite The granite countertops countertops makemake for a for vibrant a vibrant combination combination – it’s –allit’s inall theindetails! the details! A powder A powder roomroom with with embellished embellished finishings finishings complete complete this first this level first level of theofhome. the home. Downstairs Downstairs in theinlower the lower level level of theofproperty the property is a quaint is a quaint study/ study/ den and denaccess and access to thetogarage the garage – YES– –YES private, – private, off-street off-street rear-facrear-facing parking ing parking is included! is included! Venture Venture upstairs upstairs to thetosecond the second landing landing and tour and two tourbedrooms two bedrooms and one andfull onehall fullbathroom hall bathroom with with custom, custom, modern modern vanities vanities and amenities. and amenities. The bedrooms The bedrooms are moderately are moderately sizedsized and offer and offer tons of tons natural of natural lighting! lighting! The hall Thebathroom hall bathroom dis- displaysplays a rustic, a rustic, slate slate tonedtoned tile and tilewhite and white shaker shaker cabinetry cabinetry with with a a granite granite vanity. vanity. Continue Continue to thetothird the third floor floor of theofhome the home – the–grand the grand master master suite suite fit forfitroyalty! for royalty! EnjoyEnjoy an expansive an expansive bedroom bedroom with with a a huge huge walk-in walk-in closet, closet, master master bath showcasing bath showcasing custom custom quartz quartz and and tile finishes, tile finishes, a shower a shower stall with stall with glassglass encasing, encasing, and aand double a double van- vanity with ity with the same the same luxurious luxurious finishes! finishes! Finishing Finishing the master the master suite suite is is a private a private balcony balcony off tooff thetoside! the side! Take Take your your tour further tour further upstairs upstairs to take to in take theinpanoramic the panoramic viewsviews from from the full therooftop full rooftop deck.deck. The sights The sights and sounds and sounds of theofcity thewill city will nevernever soundsound the same the same once once you’ve you’ve takentaken themthem in from in from up above up above with with your your closest closest friends friends and family. and family. EachEach of these of these townhomes townhomes have have been been givengiven the gothe forgoa for ten-year a ten-year tax abatement tax abatement as well. as well. WithWith such such a prime a prime location, location, thesethese homes homes are aare stone a stone skip away skip away from from all all of theoflocal the local shopsshops and eateries and eateries Fishtown Fishtown and the andnearby the nearby neighneighborhoods borhoods have have to offer! to offer! This This development development will easily will easily become become a a greatgreat starting starting pointpoint for anyone for anyone looking looking to properly to properly investinvest their their time time and money and money for years for years to come! to come! Contact Contact Nicholas Nicholas Sylvestro Sylvestro with with 20/20 20/20 Real Real Estate Estate for for moremore information! information!

2211 Dreer 2211 Dreer St., Philadelphia, St., Philadelphia, PA, 19125 PA, 19125 $679,900 $679,900 3 bed 32.5 bed bath 2.5$2, bath 500 $2,Selling 500 Selling AgentAgent Bonus!Bonus!

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Philadelphia Philadelphia Real Producers Real Producers • 21 • 21

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Veteran Veteran Owned Owned & Operated & Operated Philadelphia Philadelphia Real Producers Real Producers • 23 • 23

PAUL PAUL ARENA ARENA

CENTENNIAL CENTENNIALLENDING LENDINGGROUP GROUP preferred preferred partner partner highlight highlight WrittenWritten by: Dave by: Danielson Dave Danielson Photography Photography by: Bryant by: Bryant Sanders Sanders Photography Photography

24 • January 24 • January 2021 2021

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I never I never wake wake up up andand look look at what at what I doI do as as going going to work. to work. I doI do thisthis because because I enjoy I enjoy it. it. This This is an is an extension extension of who of who I am. I am. An Interest An Interest Becomes Becomes a Career a Career “I didn’t “I didn’t knowknow whatwhat I wanted I wanted to doto with do with The paths each each of us of take us in take ourincareers our careers the rest The challenges The challenges and issues and issues that arise that arise can can The paths theof rest myoflife. mySo, life.every So, every time time I sawI saw is individual. Before Before entering entering the busithe busi- him, him, threaten threaten a deal. a deal. That’sThat’s why it why means it means so so is individual. I would I would ask questions ask questions aboutabout whatwhat he he several several yearsyears ago, Paul ago, had Paulahad chance a chancedid,” did,” muchmuch to have to have a partner a partner working working with with you youness ness Paul remembers. Paul remembers. “Finally, “Finally, he asked he asked conversation that proved that proved to beto crucial be crucial in in me ifme and your and your clients clients who specialize who specialize in coming in comingconversation I was if Ireally was really interested. interested. I was,I was, and he and he his future. his future. up with up with solutions. solutions. said why said don’t why don’t you come you come join me joinpart-time me part-time and see andifsee it’s iffor it’syou.” for you.” “Italking was talking with with my cousin’s my cousin’s boyfriend, boyfriend, That’sThat’s where where Paul Arena Paul Arena and Centennial and Centennial “I was John,John, aboutabout whatwhat he did,” he did,” Paul rememPaul remem- Paul continued Lending Lending Group Group enterenter the picture. the picture. Paul continued to show to show interest interest and John and John bers.bers. “At the “Attime the time I wasI21. wasHe 21.told Heme toldheme hetook took him under him under his wing. his wing. Loan a Loan Officer, Officer, and Iand hadInever had never heardheard As Senior As Senior Mortgage Mortgage Consultant Consultant with with the the was awas of term. that term. He explained He explained that he that helped he helped“He gave organization, organization, Paul doesn’t Paul doesn’t just excel just excel at at of that “He me gavegreat me great advice. advice. He said Heyou saidhave you have people with with mortgages mortgages and financing and financing so so to earn solving solving situations. situations. He has Heahas passion a passion for it.for it.people to the earnbusiness. the business. You can’t You can’t have have just just they could purchase purchase a house.” a house.” EachEach day, he day, applies he applies his experience his experience and and they could one meeting one meeting … you…have you have to be to persistent be persistent expertise expertise to support to support the overall the overall process process — — and cultivate and cultivate relationships,” relationships,” Paul says. Paul says. ThereThere was something was something aboutabout whatwhat Paul Paul putting putting it all it together all together with with you. you. heardheard that intrigued that intrigued him. him. JohnJohn brought brought Paul on Paul ason hisasassistant. his assistant. “The“The Mortgage Mortgage Mechanic Mechanic was awas name a name recalls, he recalls, “At the “Attime, the time, I jokingly I jokingly that one thatofone myofco-workers my co-workers started started usingusing As heAs “He started “He started showing showing me the meropes the ropes and and if they if were they were hiring.” hiring.” for me. forItme. hasItstuck has stuck and Iand really I really like it, like it, askedasked usingusing his system,” his system,” Paul says. Paul says. “I did“Ithat did for that for because because I alsoI have also have a big apassion big passion for workfor worka couple a couple months months before before the person the person who who ing oning vehicles,” on vehicles,” Paul explains. Paul explains. Through Through time,time, his interest his interest became became was the wasopener the opener for the forcompany the company left.” left.” steadily steadily moremore serious. serious. Putting Putting it Together it Together with You with You

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Philadelphia Philadelphia Real Producers Real Producers • 25 • 25

At that At point, that point, Paul’sPaul’s namename camecame up up and he and gothethe gotjob. the job. “It was “Itawas great a great learning learning opportunity opportunity for me for…me exposing … exposing me tome thetooperthe operationsations side … side understanding … understanding how how underwriting underwriting and requirements and requirements work,” work,” Paul recalls. Paul recalls. “After“After doingdoing that that for 10for months, 10 months, I knew I knew I wanted I wanted to beto a be a loan officer. loan officer. So I took So I took my test, my passed test, passed it anditstarted and started originating, originating, and I’ve and I’ve nevernever looked looked back.”back.” The Mortgage The Mortgage Mechanic Mechanic at Work at Work

The love The Paul love has Paulfor hashis forwork his work ties back ties back to histopersonal his personal Mortgage Mortgage Mechanic Mechanic branding. branding. “The“The passion passion I haveI have for cars for is cars in my is in my blood.blood. I got Ithat got interest that interest through through my my dad. Idad. wasIliterally was literally born born around around it,” it,” Paul smiles. Paul smiles. Paul draws Paul draws on hisoncreativity his creativity and drive and drive to make to make it all it work. all work. “It’s incredibly “It’s incredibly satisfying satisfying to build to build a a car. It’s car.taking It’s taking all ofall those of those pieces pieces that that can’t can’t run under run under their their own power, own power, and then and then combining combining themthem together together with with wiring, wiring, the ignition, the ignition, the engine, the engine, the carburetor, the carburetor, the transmission the transmission … … combining combining it all it with all with the power the power of of something something that will thatmake will make over over 1,0001,000 horsepower horsepower is a great is a great feeling feeling of of accomplishment. accomplishment. It’s that It’s same that same kind kind nothing “It’s being “It’s being able to able seetosomething see something comecome to to nothing like being like being able to able help to people help people … … of feeling of feeling I get with I get with all ofall theofmoving the movingespecially fruition where where someone someone was renting was renting their their especially through through the difficult the difficult casescases where wherefruition partsparts in being in being a lender.” a lender.” and they and weren’t they weren’t sure if sure they if would they would clients clients may have may have been been turned turned downdown before before placeplace qualify to gettotoget their to their end goal end of goal getting of getting the the by more by more than than one other one other lender lender and then and then I’ve I’vequalify AfterAfter putting putting it all together, it all together, Paul gets Paul getsbeen been and being and being homeowners,” homeowners,” he says. he says. “I “I able to able gettotheir get their deal to deal thetoclosing the closing keys keys in andinliterally and literally takestakes his creations his creations for a fortable. a table. nevernever wakewake up and uplook and at look what at what I do as I do going as going That’sThat’s a verya very special special feeling.” feeling.” drive.drive. In fact, In for fact,the forpast the seven past seven years,years, to work. to work. I do this I dobecause this because I enjoy I enjoy it. This it. This is is Paul has Paulalso hasenjoyed also enjoyed spending spending somesome Teamwork an extension an extension of who of Iwho am.”I am.” Teamwork is keyisto key making to making things things of hisoffree histime free as time a drag as a car dragracer. car racer. run smoothly. run smoothly. EachEach day, Paul day, provides Paul provides outstanding outstanding service service Paul lives Paul and livesthrives and thrives at theatpoint the point wherewhere a purpose a purpose — putting — putting it all it together all together for for “I give “I my giveteam my team a lot of a lot credit. of credit. I work I work with with a awith with issuesissues meet meet solutions solutions with service. with service. processor thosethose around around him. him. processor and loan and partner. loan partner. We work We work side by side by side and sidewe andmaintain we maintain constant constant communicacommunica“No two “Nodeals two deals are the aresame. the same. I lookI at look attion between tion between me and methe andunderwriting the underwriting teamteam For more For more information information aboutabout whatwhat I do as I do a puzzle, as a puzzle, with with income, income, and the andborrower.” the borrower.” Centennial Centennial Lending Lending Group: Group: assets, assets, creditcredit … I have … I have to look to at look at Cell: 267-253-0261 Cell: 267-253-0261 all the allpieces the pieces and make and make themthem workwork Changing Changing the trajectory the trajectory of lifeofislife a high-ocis a high-ocEmail: Email: Parena@CLGHomeLoans.com Parena@CLGHomeLoans.com together,” together,” he emphasizes. he emphasizes. “There’s “There’s tane feeling. tane feeling.

26 • January 26 • January 2021 2021

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YOUR YOURMORTGAGE MORTGAGECONSULTANT CONSULTANT Understand UnderstandYour YourNeeds Needs SHOULD SHOULD

I'mI'mthat thatguy! guy!Let'Let's sclose closethat thatdeal dealtogether! together! “I'm“I'm self-employed self-employed andand feltfelt likelike every every loanloan QHƂEGTU YQTUV QHƂEGTU YQTUV PKIJVOCTG + YCU PKIJVOCTG + YCU EQPUVCPVN[ VQNF O[ EQPUVCPVN[ VQNF O[ UKVWCVKQP YCU UKVWCVKQP YCU KORQUUKDNG QT YCU KORQUUKDNG QT YCU UKORN[ PQV ECNNGF DCEM UKORN[ PQV ECNNGF DCEM + EQWNFP + EQWNFP V JCXG HQWPF C V JCXG HQWPF C bigger bigger blessing blessing thanthan to to ƂPF 2CWN #TGPC 2CWN ƂPF 2CWN #TGPC 2CWN YCU JGNRHWN YCU JGNRHWN CRRTQCEJCDNG CPF CRRTQCEJCDNG CPF ECTKPI 9KVJ QVJGT NQCP ECTKPI 9KVJ QVJGT NQCP QHƂEGTU VJG[ HQWPF QHƂEGTU VJG[ HQWPF TQCFDNQEMU CPF TQCFDNQEMU CPF RTQDNGOU YJKNG 2CWN RTQDNGOU YJKNG 2CWN found found solutions. solutions. It isIt is DGECWUG QH JKO VJCV + DGECWUG QH JKO VJCV + YCU CDNG VQ TGƂPCPEG YCU CDNG VQ TGƂPCPEG O[ JQOG CPF ƂPCNN[ O[ JQOG CPF ƂPCNN[ have have an amazing an amazing GZRGTKGPEG + YKNN JKIJN[ GZRGTKGPEG + YKNN JKIJN[ TGEQOOGPF JKO VQ TGEQOOGPF JKO VQ CP[QPG + ECP CP[QPG + ECP ,GPGÅ 2 ,GPGÅ 2

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Office: Office: 215-469-1000 215-469-1000 EXT EXT 320 320 Cell:Cell: 267-253-0261 267-253-0261 parena@clghomeloans.com parena@clghomeloans.com PArenaCLG.com PArenaCLG.com 11261126 Horsham Horsham Road, Road, Maple Maple Glen,Glen, PA 19002 PA 19002 Philadelphia Philadelphia Real Producers Real Producers • 27 • 27

28 • January 28 • January 2021 2021

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Philadelphia Philadelphia Real Producers Real Producers • 29 • 29

30 • January 30 • January 2021 2021

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agent on fire Written by: Katie Kohler agent on fire Photography by:

The TheCondo CondoShop Shopatat Keller KellerWilliams WilliamsPhiladelphia Philadelphia CarlosCarlos Sarmiento, Sarmiento, a REALTOR® a REALTOR® at Theat The Today,Today, CarlosCarlos specializes specializes in residential in residential CondoCondo Shop/Keller Shop/Keller Williams Williams Philadelphia, Philadelphia,marketing, marketing, sales and salesrentals and rentals in in is this is month’s this month’s “Agent“Agent on Fire.” on Fire.” Philadelphia. Philadelphia. He believes He believes there there is is no place no place else on else earth on quite earth like quitethe like the Greater Philadelphia Philadelphia area and areaowning and owning CarlosCarlos was born wasinborn Ecuador in Ecuador and came and to came toGreater property in the in area theisarea a great is a great privilege privilege the United the United StatesStates when he when washeeleven was eleven property and investment. years old. yearsHeold. overcame He overcame adversity adversity and and and investment. language language barriers barriers and truly andembodies truly embodies an an immigrant’s immigrant’s quest quest for success. for success. It’s whyIt’s why Still onStill theon fence? the fence? CarlosCarlos is convinced is convinced that that in workinand workinand his personal in his personal life, Carlos life, Carlos if you let if you himletshow him you showaround, you around, you’ll love you’ll love approaches approaches each day eachfullday of passion, full of passion, it hereittoo. hereAnd too.heAnd is more he is than moreready than ready integrity integrity and a and commitment a commitment to excel. to excel. to answer to answer the questions the questions that come that with come with buying,buying, selling,selling, upgrading upgrading and moving. and moving. It’s It’s all aofpart his unwavering of his unwavering commitment commitment About About ten years tenago, yearsCarlos ago, Carlos took a took classa class all a part to clients which which is focused is focused on theon best the best to learntohow learntohow wholesale to wholesale and flipand houses. flip houses. to clients serviceservice and the and best theresults. best results. At the time, At thehe time, washeworking was working at Vector at Vector Marketing Marketing wherewhere he achieved he achieved success success working working in salesinand sales running and running a district a district office. office. CarlosCarlos has specialized has specialized trainingtraining in realin real A friendA recommended friend recommended he should he should interview interviewestateestate negotiation negotiation makingmaking him a valuable him a valuable at Weichert at Weichert Realtors Realtors and Carlos and Carlos was offered was offeredally throughout ally throughout the process. the process. the rolethe ofrole broker’s of broker’s apprentice. apprentice. Carlos Carlos was was alwaysalways interested interested in real in estate, real estate, but when but when “Treating “Treating customers customers like family like is family bothisaboth a he started he started in the industry, in the industry, he began he began to see to see guidingguiding principle principle and a way and of a way life,”ofhelife,” said.he said. the opportunities the opportunities in terms in of terms charting of charting the the coursecourse for yourforown yoursuccess. own success. This “Agent This “Agent on Fire” ontook Fire”some took time sometotime to talk with talkReal withProducers. Real Producers. “I’ve been “I’ve working been working on commission on commission since Isince I was seventeen was seventeen so I love so the I love factthethat factyou that youThis interview This interview has been has edited been edited for length for length can control can control your own yourfate owninfate realinestate.” real estate.”and clarity. and clarity. How How has ahas background a background in marketing in marketing helped helped you in you real in estate? real estate? try something try something different. different. It’s a It’s combination a combination of contacting of contacting people people Carlos: Carlos: I am Ivery am very activeactive on social on social media. media. I try Itotry display to display the the directly directly and adding and adding the social the social mediamedia aspect. aspect.

houses houses with with videovideo marketing. marketing. MostMost importantly, importantly, I do aI lot do aoflot of prospecting. prospecting. I directly I directly contact contact customers customers that could that could be onbe the on the You went You went to Temple to Temple University University and deejayed and deejayed for ten foryears. ten years. market market or not oron not the onmarket the market yet. It’s yet.how It’s Ihow get Ia get lot aoflot myofclimy cli- You aren’t You aren’t shy about shy about your your love for lovePhiladelphia. for Philadelphia. WhatWhat are are ents and entsbuyers. and buyers. somesome of the ofreasons the reasons you love you it? love it? Carlos: Carlos: ThereThere is about is about 60% untapped 60% untapped potential potential in Philadelphia. in Philadelphia. It It WhatWhat advice advice would would you give you to give REALTORS® to REALTORS® or really or really any any reallyreally is theiscity theofcity opportunity of opportunity whenwhen it comes it comes to real toestate. real estate. I get I get business business owner owner who who is uncertain is uncertain about about how how they they should should people people from from New New York York coming coming here to here doto business do business because because therethere is is approach approach theirtheir social social media media efforts? efforts? land that landhasn’t that hasn’t been been bought bought and developed. and developed. You can Youget canfirst getdibs first dibs Carlos: Carlos: Be yourself Be yourself and add andoriginality add originality to it. to I add it. Iguests add guests to theto the right right now on now some on some of these of these areas.areas. PhillyPhilly reallyreally is a gold is a mine gold mine in in videos videos and look and for lookways for ways that the thatvideo the video content content can stand can stand out. out. somesome areas.areas. The opportunity The opportunity for growth for growth in Philadelphia in Philadelphia is evident. is evident. One of One theofvideos the videos I added I added a TikaTok Tikdance. Tok dance. It sounds It sounds cornycorny but itbut it attracted attracted people people to it. to I’mit.not I’mafraid not afraid to puttomyself put myself out there out there and and

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Philadelphia Philadelphia Real Producers Real Producers • 31 • 31

WhatWhat is something is something that makes that makes the experience the experience of working of working with with you stand you stand out? out? Carlos: Carlos: Setting Setting expectations expectations is very is very important. important. One of One theofthings the things

I loveI about love about real estate real estate is youisget youtoget choose to choose who you whowork you work with.with. I choose I choose my clients my clients as much as much as they as choose they choose me. Before me. Before we talk we talk aboutabout a house, a house, we sitwe down sit down and try andtotry create to create a relationship. a relationship. I let I let themthem knowknow that I’m thatgoing I’m going to beto honest be honest with with them.them. Setting Setting expecexpectations tations from from the start the start creates creates a better a better relationship. relationship. Clients Clients knowknow I haveI have their their best interest best interest at heart at heart and itand creates it creates a level a level of trust. of trust. I am here I am here for their for their best interests best interests and give and them give them the truth. the truth. Starting Starting out the outright the right way lets wayyou letsfinish you finish the right the right way as way well. as well. WhatWhat advice advice would would you give you someone give someone thinking thinking of becoming of becoming a REALTOR®? a REALTOR®? Carlos: Carlos: Real estate Real estate is notiseasy not but easyifbut youifimplement you implement systems systems right right

from from the start the start and collect and collect people’s people’s information information and nurture and nurture cli- clients from ents from the beginning, the beginning, it willithelp. will help. Patience Patience and prospecting and prospecting are extremely are extremely important. important. I come I come from from a verya heavy very heavy prospecting prospecting background. background. It taught It taught me about me about prospecting prospecting and going and going out toout gettothe get the business. business. If youIfstarted you started a restaurant a restaurant tomorrow tomorrow you would you would tell everytell everyone. You one.should You should do thedosame the same if youifare youinare realinestate. real estate. You want You want to tellto tell everyone, everyone, retainretain their their info and infocreate and create new clients new clients everyevery day. day. Also,Also, having having a mentor a mentor is a must. is a must. TheyThey have have been been through through it anditcan and can guideguide you. you. 20202020 was crazy. was crazy. WhatWhat is something is something you learned you learned that that you can you can see yourself see yourself doingdoing goinggoing forward? forward? Carlos: Carlos: I connected I connected with with clients clients more.more. WhenWhen therethere werewere restricrestric-

tionstions on showings, on showings, I caught I caught up with up with existing existing clients clients moremore than Ithan I usually usually wouldwould just tojust have to have a conversation a conversation with with themthem on a personal on a personal level.level. I know I know whenwhen their their birthdays birthdays are, Iare, know I know how many how many kids they kids they have.have. I don’t I don’t just call justabout call about business. business. This business This business is about is about creat-creating relationships. ing relationships. Our fiduciary Our fiduciary responsibility responsibility is to help is to clients help clients but but most most of all,ofthe all,client the client pickspicks the person. the person. WhenWhen real estate real estate opened opened back back up, I started up, I started to gettomore get more business business and referrals. and referrals. WhatWhat are some are some of your of your goalsgoals for this for year this year 20212021 and beyond? and beyond? Carlos: Carlos: For 2021, For 2021, I want I want to gettotoget $10 tomillion $10 million in sales. in sales. WhenWhen I I

writewrite downdown my goals my goals and create and create my business my business plan,plan, I set Igoals set goals on how on many how many clients clients I want I want to help to help and how and much how much money money I am I am goinggoing to make to make them.them. I work I work with with a lot aoflot investors of investors and Iand started I started to think to think aboutabout how much how much they they wanted wanted to make to make and am andworking am working to gettothem get them moremore involved. involved.

REAL REAL PRODUCERS PRODUCERS – REAL – REAL PEOPLE PEOPLE Favorite Favorite movie: movie: Wedding Wedding Crashers Crashers TV show: TV show: The Fresh The Fresh PrincePrince of Bel-Air of Bel-Air Restaurant: Restaurant: Mixtos Mixtos Podcast Podcast or book: or book: The Way The of Way theofSuperior the Superior Man Man Team:Team: All the AllPhiladelphia the Philadelphia sports. sports. “I’m a“I’m huge a huge European European Soccer Soccer fan, too.” fan, too.” Vacation Vacation spot: spot: Ecuador, Ecuador, Miami, Miami, Jamaica Jamaica

32 • January 32 • January 2021 2021

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Philadelphia Philadelphia Real Producers Real Producers • 33 • 33

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Philadelphia Philadelphia Real Producers Real Producers • 35 • 35

Carol Carol McCann McCann milestone milestone achievements achievements

RE/MAX RE/MAXMillennium Millennium CarolCarol McCann, McCann, a reala estate real estate broker broker withwith RE/MAX RE/MAX Millennium, Millennium, is theis the subject subject of this of month’s this month’s “Milestone “Milestone Achievements” Achievements” feature. feature. She started She started her real her estate real estate career career in January in January 19911991 and is and celebrating is celebrating her thirtieth her thirtieth anniversary. anniversary. During During her long her long and and successful successful career, career, she’sshe’s beenbeen ranked ranked in the intop the 10% top of 10% agents of agents nationwide nationwide many many times times in addition in addition to being to being listedlisted among among the top the 500 top real 500 estate real estate agents agents throughout throughout Philadelphia. Philadelphia. CarolCarol takestakes tremendous tremendous pridepride in in being being a trusted a trusted and knowledgeable and knowledgeable source source for information, for information, tips and tips and guidance guidance for buying for buying and selling and selling real real estate. estate. CarolCarol doesdoes a good a good bit ofbit her of her business business in Northeast in Northeast Philadelphia, Philadelphia, Fishtown, Fishtown, Port Port Richmond, Richmond, Huntingdon Huntingdon Valley, Valley, Abington, Abington, South South Jersey Jersey and the andJersey the Jersey Shore. Shore. ThisThis real estate real estate veteran veteran has experience has experience in in all areas all areas of the ofbusiness the business including including new new construction, construction, first first timetime buyers, buyers, foreclosures foreclosures and distressed and distressed properties. properties. CarolCarol is also is also an investor. an investor.

36 • January 36 • January 2021 2021

Outside Outside of working of working in real in estate, real estate, she she enjoys enjoys relaxing relaxing in Cape in Cape MayMay withwith her family her family and is and heavily is heavily involved involved in in coordinating coordinating pet adoption, pet adoption, fostering fostering and occasional and occasional pet sitting. pet sitting. She also She also lovesloves to bake. to bake. @realproducers @realproducers

WHAT WHAT CLIENTS CLIENTS ARE ARE SAYING SAYING ABOUT ABOUT CAROL: CAROL: AprilApril F. F. Marquita Marquita K. K. Danielle Danielle C. C. “Thank “Thank you for youbeing for being a bigapart big of part of “Carol is theisbest. the best. She helped She helped me get me get “Carol “Carol was great! was great! We were We were new to new theto the “Carol us finding us finding our first our home!! first home!! We love We it love it area and my home and was andvery was very professional professional areashe andhelped she helped us figure us figure out what out what my home and could and could not be not happier!” be happier!” and knowledgeable and knowledgeable and fast andwith fast with area would area would suit us suit best. us best. She’sShe’s very very paperwork. paperwork. I would I would recommend recommend her her quickquick to respond, to respond, organized, organized, profesprofesto anyone.” to anyone.” sionalsional and fun andtofun work to work with. with. We’reWe’re now in now ourinabsolute our absolute dream dream home.” home.”

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Philadelphia Philadelphia Real Producers Real Producers • 37 • 37

Carol took some time to answer questions about her milestone anniversary in real estate. This interview has been edited for length and clarity. What has kept you in the real estate industry for thirty years?

Carol: I’ve stayed in the business because there’s nothing quite like the satisfaction of knowing that I helped my clients realize a dream by purchasing their first home, investment property or a seller who’s looking for a fresh start and wants to relocate. I don’t think of myself as a real estate “salesperson,” but rather a real estate advisor. The gratitude I receive from my clients is very rewarding. What are some of the biggest positive changes in real estate you have seen over the course of your career?

Carol: The technology is amazing! When I started, the MLS system was a big blue book that we thumbed through with our clients in the office. Today’s real estate systems make my job 1000% more effective and efficient. Much of the talk has been about a hot real estate market. You work in a variety of areas. Which areas do you see are “hotter” than others?

Carol: Right now, a few come to mind. Fishtown, Port Richmond and Brewerytown have been on the rise for years. Northeast Philadelphia is also absolutely on fire! I’m seeing a few neighborhoods that I call “ones to watch” such as Wissinoming and Tacony as well. What advice would you give to someone starting their career as a REALTOR®?

Carol: As my husband says, I am always in REALTOR® mode. If I hear someone across the room mention what I call a real estate trigger word, I’m running to them with my card. You can never over-market yourself. Let everyone you know (and I mean everyone) know that you can help them with their real estate needs and be available to help them. Also, network with as many fellow agents as you can and grow a referral business. I have a steady stream of referrals from agents throughout the Philly area and across the country. Lastly, communication is key to a successful client relationship and career in general. Answer your phone in a timely manner or another agent will! Animals make regular appearances on your social media and you are involved in adoption and fostering. Why do you have such a soft spot for furry friends?

Carol: I have ways been an animal lover and have always owned dogs. I’ve literally lost sleep worrying about dogs that need to be pulled from high-kill shelters and taken to a rescue. I currently have two rescue dogs, three parrots, a parakeet and feed the deer in my backyard occasionally. Cue the theme from Snow White. Real Producers – Real People Favorite movie: A League of Their Own, American Hustle TV show: Shark Tank Restaurant: Vernick and Laurel Book: “Think and Grow Rich,” “The Miracle Morning” Place to go in the Philadelphia area: “I love to visit the museums.” Vacation spot: Aruba and St. Lucia 38 • January 2021

Real Producers – Real Achievements PAWS Volunteer animal advocate RE/MAX Platinum and 100% club awards RE/MAX Hall of Fame Award Top 500 among Philadelphia agents @realproducers

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Philadelphia Real Producers • 39

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Philadelphia Philadelphia Real Producers Real Producers • 41 • 41

PAM PAM

ROSSER ROSSER THISTLE THISTLE

42 • January 42 • January 2021 2021

toptop producer producer cover cover story story WrittenWritten by: Katie by: Kohler Katie Kohler Photography Photography by: Bryant by: Bryant Sanders Sanders Photography Photography

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BERKSHIRE BERKSHIRE HATHAWAY HATHAWAY HOMESERVICES HOMESERVICES FOX FOX&&ROACH ROACH

am Rosser am Rosser Thistle, Thistle, a Philadelphia a Philadelphia REALTOR® REALTOR® at Berkshire at Berkshire Hathaway Hathaway HomeServices HomeServices Fox &Fox Roach, & Roach, is thisismonth’s this month’s “Top “Top Producer Producer CoverCover Story.” Story.”

Pam is Pam an individual is an individual agentagent who has whospecialized has specialized in Center in Center City resales City resales for for over aover decade. a decade. As a lifelong As a lifelong resident resident of Philadelphia of Philadelphia and surrounding and surrounding neigh-neighborhoods, borhoods, she has shean has intuitive an intuitive knowledge knowledge of theofareas the areas wherewhere she sells. she sells. Pam Pam is so in is so tune in with tune Center with Center City, if City, youifshow you show her a her picture a picture of a street, of a street, she can she can oftenoften visualize visualize and describe and describe manymany of theofhouses the houses on theonblock. the block. She recently She recently helped helped buyers buyers purchase purchase a house a house she lived she lived in andinshows and shows manymany placesplaces wherewhere she has shespent has spent time with time friends with friends and family. and family. Her style Her style is to build is to build relationrelationshipsships with clients with clients for whom for whom she often she often helpshelps buy and buysell andmany sell many timestimes – as – as well as well their as their friends, friends, colleagues colleagues and family and family members. members. Pam is Pam a consistent is a consistent top producer top producer who typically who typically sells sells $12 million+ $12 million+ a a year year and has andtopped has topped $20 million $20 million in herinbest her years. best years. She has Shebeen has been a a REALTOR® REALTOR® sincesince July 2007. July 2007. WhileWhile she works she works as anas individual an individual agent,agent, Pam collaborates Pam collaborates with with colleagues colleagues throughout throughout the Berkshire the Berkshire Hathaway Hathaway network network to co-list, to co-list, referrefer clients clients to thetostrongest the strongest agents agents outside outside the city the city and to and maximize to maximize exposure exposure for her forlistings her listings through through open open houses houses she and she and otherother top agents top agents host.host. Buyers Buyers and sellers and sellers can count can count on Pam on to Pam beto honest, be honest, aggressive aggressive and and persistent persistent to help to them help them achieve achieve their their goals.goals. Her edge Her edge is decades is decades of of marketing marketing experience, experience, even even running running her own her PR ownfirm, PR firm, before before entering entering real estate. real estate. Her personal Her personal network, network, from from plumbers plumbers to stagers to stagers to City to City Hall contacts, Hall contacts, is extensive is extensive and helpful. and helpful. Now Now with with COVID, COVID, Pam has Pam has learned learned to blend to blend virtual virtual and live andexperiences live experiences and tap andnew tap networks new networks for for greater greater exposure exposure in creative in creative ways.ways. Recently, Recently, Pam was Pamnamed was named one ofone of Pennsylvania’s Pennsylvania’s top 50 top social 50 social mediamedia influencers. influencers. realproducersmag.com realproducersmag.com

Philadelphia Philadelphia Real Producers Real Producers • 43 • 43

HERE’S HERE’S WHAT WHAT SOME SOME CLIENTS CLIENTS ARE ARE SAYING SAYING ABOUT ABOUT PAM: PAM: Pam did Pama did superb a superb job ofjob bringing of bringing local local market market knowledge knowledge and and client-service client-service urgency urgency to thetohome the home buying buying process. process. WhenWhen I I was looking was looking for anfor agent, an agent, I wanted I wanted someone someone who knew who knew Phila-Philadelphia’s delphia’s in-town in-town scene.” scene.” This is This theisthird the third househouse Pam has Pamhelped has helped us with. us with. BeingBeing the the sellerseller is often is often stressful stressful and this andone thiswas oneno was different. no different. But But Pam did Pameverything did everything she could she could to smooth to smooth thingsthings out. Always out. Always available available to goto the goextra the extra mile to mile meet to meet our needs. our needs. She also She has also has a tremendous a tremendous amount amount of patience of patience combined combined with awith sense a sense of of urgency urgency whichwhich is invaluable is invaluable for her forclients.” her clients.” She helped She helped us make us make sure we sureknew we knew the ins theand insouts and of outs theof the homehome buying buying process process without without beingbeing overbearing. overbearing. She freely She freely shared shared with us with herusexpertise her expertise aboutabout Philadelphia Philadelphia and pitfalls and pitfalls to to look out lookfor. outMost for. Most importantly, importantly, she made she made us feel usheard, feel heard, point-pointing using to us listings to listings that fit that what fit what we were we were looking looking for.” for.”

In Pam’s In Pam’s free time free time she enjoys she enjoys spending spending time time with with her two herdaughters, two daughters, husband husband and extended and extended family. family. Any window Any window of opportunity, of opportunity, she may she may sneaksneak off tooff Cape to Cape May, May, a place a place of many of many memories memories and much and much happiness happiness sincesince she was sheborn. was born. As part As of part herof“Top her “Top Producer Producer CoverCover Story” Story” feature, feature, Pam answered Pam answered somesome questions questions from from Real Real Producers. Producers. This interview This interview has been has been edited edited for length for length and clarity. and clarity.

WhatWhat are some are some of theofthings the things that make that make the thethey sell My family My family and friends and friends are tangled are tangled theyand sellto and thetocity. the As city.Allan As Allan DombDomb true. true. Center Center City real Cityestate real estate market market unique? unique? reminds intoand bitspieces and pieces of Philadelphia of Philadelphia his- hisreminds us, “We us, are “Weambassadors are ambassadors to theto the into bits Pam:Pam: Center Center City Philadelphia City Philadelphia is a niche is a niche city.”city.” tory. tory. Like walking Like walking on the on1700 the 1700 blockblock of of I feelIthat feel itthat is my it isjob mytojob bring to bring people people

real estate real estate market. market. It’s a It’s collection a collection of of Locust by the byCurtis the Curtis Center, Center, I’ll point I’ll point out out in, have in, have themthem love Philadelphia love Philadelphia and get and get Locust urbanurban villages, villages, each each with with its own its vibe own vibe settled. where my dad’s my dad’s old office old office was. was. And that And that settled. And help And them help them whenwhen they want they want to towhere and loyal and loyal longtime longtime residents. residents. In theInlast the last sell. I’ve heJoe wasFrazier’s Joe Frazier’s lawyer. lawyer. And Joe Andwas Joe was sell.made I’ve made manymany homeowners homeowners a lot of a lot ofhe was ten years, ten years, new younger new younger people people and empty and emptymoney my dad myindad that in office that office the day theofday theof the money selling. selling. Timing Timing is everything. is everything. You You with with nesters nesters from from the suburbs the suburbs and other and other partspartscan’t can’t Frazier-Ali fight,fight, before before they headed they headed up toup to control control markets, markets, but appreciation but appreciation Frazier-Ali of theofcountry the country and the andworld the world have have caught caughthas been Madison Square Square Garden Garden for the forfight. the fight. has been strong strong here here the past the ten pastyears ten years so soMadison on and onmoved and moved into Philadelphia. into Philadelphia. This This manymany have have mademade their their nest eggs. nest eggs. has added has added so much so much energy energy and vibrant and vibrant You’ve You’ve said you saidlove you the loveBerkshire the Berkshire HathaHathanew restaurants new restaurants and businesses. and businesses. I know I know How How way HomeServices way HomeServices Fox &Fox Roach & Roach brandbrand do you dokeep you keep clients clients laughing laughing we have we have COVID, COVID, but Philadelphians but Philadelphians and company. and company. How How has ithas helped it helped you and you and throughout throughout the process? the process? are strong, are strong, resilient resilient and passionate. and passionate. your your business? business? Pam:Pam: I’ve always I’ve always lived lived in or in near or near Streeteries Streeteries are just arethe justfirst the step. first step. I’m I’m Philadelphia Philadelphia so I have so I have a longa history long history with withPam:Pam: Before Before real estate, real estate, I ran Imy ranown my own curious curious and excited and excited aboutabout all ofall theofgood the good the city theand cityknow and know the properties the properties inti- intimarketing marketing and public and public relations relations company. company. things things happening happening and to and come. to come. mately, mately, almost almost like they like are theychildren. are children. I I I know I know the power the power of a brand. of a brand. My broker’s My broker’s showshow houses houses I’ve lived I’ve lived in, been in, been in, sold, in, sold, brandbrand is powerful, is powerful, respected respected and opens and opens Match Match this lively this lively Philadelphia Philadelphia with with a corea corehad life hadexperiences life experiences in. I often in. I often have have a a doors.doors. I use Ithe useBerkshire the Berkshire Hathaway Hathaway groupgroup of Center of Center City real Cityestate real estate agents agents storystory that ties thatinto ties the intocity’s the city’s history history and and brandbrand as myasbrand. my brand. And IAnd am Pam, I am Pam, the the who are whocommitted are committed to thetoproperties the properties sometimes sometimes it seems it seems unbelievable. unbelievable. But it’s But it’s REALTOR®. REALTOR®. No need No need for a for fancy a fancy title. title. 44 • January 44 • January 2021 2021

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taxes.taxes. I mostly I mostly walk walk to show to show houses houses so so we have we have a lot of a lot time of time to talk toand talkfor andme for me to point to point out historical out historical landmarks, landmarks, restaurestaurants,rants, pocket pocket parks, parks, whatever whatever they like. they Ilike. I learnlearn a lot from a lot from them,them, too. too. With all With that allhas thathappened has happened in 2020, in 2020, what what are some are some waysways you have you have remained remained positive positive and productive? and productive? Pam: Pam: I wasIscared was scared like everyone like everyone else. But else.my But my

business business did not didskip notaskip beat. a beat. I adapted I adapted to vir-to virtual during tual during lockdown lockdown by partnering by partnering with awith a technology technology specialist specialist in myinoffice my office and using and using my broker’s my broker’s resources. resources. I spent I spent manymany hourshours on theonphone the phone easingeasing clients’ clients’ anxieties. anxieties. Not Not everything everything worked worked out, but out,REALTORS® but REALTORS® are resilient are resilient and most and most of us of have us adapted. have adapted. All year, All year, I’ve been I’ve been grateful grateful that real thatestate real estate as anas industry an industry was not waswiped not wiped out. Some out. Some industries industries are gone. are gone. It feels It feels like Agents like Agents as as trusted trusted guides guides are needed are needed now more now more than than ever. ever. In theInheat the of heat lockdown of lockdown whenwhen we we werewere finally finally deemed deemed essential, essential, agents agents had had to be to clear be clear and firm and on firm what on what was allowed was allowed in liveinsituations live situations for safety’s for safety’s sake.sake. We had We had to take to control take control of a lot of of a lot bizarre of bizarre situations situations to gettothe getjob thedone. job done. Settlements Settlements in parking in parking part of my adult life and enabled me, with part of my adult life and enabled me, with I am aI am Philadelphia REALTOR®. That’sThat’s a Philadelphia REALTOR®. lots. Witnessing lots. Witnessing signatures signatures through through the the to give a wonderful my husband, tomy givefamily my family a wonderfulwindows the top attracts clients thefor topme forand mewhat and what attracts clients my husband, windows of people’s of people’s homes. homes. I’m grateful I’m grateful for for Hathaway company culture life. Berkshire Hathaway company culturethe title and makes me happy. The company also also life. Berkshire and makes me happy. The company thecompanies. title companies. TheyThey werewere on theonfront the front me tome be to a strong agentagent and toand to lines lines inspires be a strong has all thealltools I needI need to runtoarun successhas the tools a success- inspires moremore than anyone than anyone in real inestate. real estate. share what I know with others. share what I know with others. ful business. The expansive Berkshire ful business. The expansive Berkshire Hathaway network in theinregion, nationally Hathaway network the region, nationally I run Itorun relieve to relieve stress. stress. So I ran So Iaran lot during a lot during and internationally has been helpful, too. too. Clients and internationally has been helpful, Clients praisepraise your in-depth your in-depth knowledge knowledge of oflockdown. lockdown. And enjoyed And enjoyed my home my home and my and my Warren Buffett, ChrisChris Stuart, Gino Gino Blefari Warren Buffett, Stuart, BlefariCenter Center City. How City. How are you areable you to able convey to convey family. family. I likeIalike blend a blend of in-office of in-office and my and my on theonlarger horizon. Joan Joan Docktor, LarryLarrya lifetime the larger horizon. Docktor, a lifetime of knowledge of knowledge that comes that comes with with cozy cozy homehome sweetsweet home.home. Flick Flick (father and son) many others I (father and and son)so and so many others I living living in theinarea the to area clients? to clients? can connect with with any time. Everyone is so is soPam:Pam: can connect any time. Everyone Sharing Sharing my joy myfor joyPhiladelphia for Philadelphia with with WhatWhat advice advice wouldwould you give you to give new to or new or nice. nice. We care each each other.other. ProudProud to be to be We about care about my clients my clients is what is what I loveI about love about my job my job aspiring aspiring REALTORS®? REALTORS®? guided by such smartsmart responsible leaders. guided by such responsible leaders.the most. the most. EarlyEarly on, I on, educate I educate themthem aboutabout Pam: Pam: Be open Be open to where to where your business your business is is the city thein city general in general and how and to how look to at look at coming coming from.from. Not where Not where you think you think it should it should In theInmany offices, the people I work with withproperties. the many offices, the people I work properties. I can’t I can’t resistresist sprinkling sprinkling somesome comecome from.from. Friends Friends and family and family seemseem logical, logical, are like One of myofformer teachers, arefamily. like family. One my former teachers,city stories city stories as weaslook. we look. Saying Saying things things but itbut could it could be open be open houses, houses, socialsocial mediamedia school moms, people I haveI have known eithereither like, “That’s school moms, people known like, “That’s where where KevinKevin BaconBacon grewgrew up up or a smart or a smart partnership. partnership. Give it Give three it three years.years. personally or from afar for are are (Locust personally or from afardecades for decades (Locust Street, Street, actually actually on the onmarket the market That’sThat’s aboutabout how long howitlong takes it takes to stabilize to stabilize my colleagues. TheyThey saw me my colleagues. sawpregnant, me pregnant, right right now).” now).” Or getting Or getting into ainto detailed a detailed a realaestate real estate business. business. Sadly,Sadly, the dropout the dropout knewknew my kids babies and toddlers. My My explanation my as kids as babies and toddlers. explanation of theoftax theabatement tax abatement program. program. rate israte something is something like 80% likein 80% theinfirst thecouple first couple company has been with with me through a good company has been me through a goodI loveI explaining love explaining Philadelphia Philadelphia real estate real estate years.years. It’s a hard It’s a business hard business that looks that looks easy. easy. realproducersmag.com realproducersmag.com

Philadelphia Philadelphia Real Producers Real Producers • 45 • 45

REAL REAL PRODUCERS PRODUCERS – REAL – REAL PEOPLE PEOPLE Favorite Favorite movie: movie: The Blues The Blues Brothers Brothers TV show: TV show: Saturday Saturday NightNight Live Live Restaurant: Restaurant: D’Angelo’s D’Angelo’s Book: Book: Working Working by Studs by Studs Terkel Terkel Team: Team: Philadelphia Philadelphia 76ers76ers PlacePlace to gotoingo the inPhiladelphia the Philadelphia area:area: Belmont Belmont Plateau Plateau to to watchwatch my daughter my daughter run run Vacation Vacation spot:spot: CapeCape May May

REAL REAL PRODUCERS PRODUCERS – REAL – REAL ACHIEVEMENTS ACHIEVEMENTS Past Past President President - Center - Center City Residents’ City Residents’ Association Association (Rittenhouse/Fitler) (Rittenhouse/Fitler) Sustaining Sustaining Member Member - Hill-Physick - Hill-Physick House House Committee Committee (Society (Society Hill) Hill) Past Past Board Board Member Member - Trinity - Trinity Center Center for Urban for Urban Life (Fitler Life (Fitler Square) Square) Past Past Board Board Member Member - Chestnut - Chestnut Hill Historical Hill Historical Society Society

REAL REAL PRODUCERS PRODUCERS - REAL - REAL TEAMWORK TEAMWORK Pam called Pam called Berkshire Berkshire Hathaway Hathaway HomeServices HomeServices Fox &Fox Roach & Roach President President Joan Joan Docktor Docktor an inspiration. an inspiration. Pam praised Pam praised managers managers she continues she continues to lean to on lean foronguidance, for guidance, including including Joanne Joanne Davidow, Davidow, Tom Tom Englett, Englett, LindaLinda Amsterdam, Amsterdam, Stefanie Stefanie Uff and Uff and Sue Walsh. Sue Walsh.

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