Quarriers is a registered Scottish Charity No SC001960
2022-23 People we support Feedback Results
Quarriers’ Inclusion Team contacted and met with 91 people we support across 36 of our services to find out how they felt about the care and support Quarriers and our staff provide.
We utilised different approaches and met people we support at various venues, on a one-to-one basis, group settings and over the phone. We spent time with people we support while they took part in activities including bowling and different groups/classes, e.g. arts and crafts, music therapy and parents’ groups, but most of the responses were gathered within services or people’s own homes.
The questions we asked were agreed by the front-line managers as relevant and, utilising a casual conversation approach, we gathered feedback on these questions.
The responses received created a snapshot of the factors that contribute to the overall journey that people take through our services. It provides focus for where we can do more and highlights positive and negative experiences. All feedback will be shared with Quarriers services, staff and management teams, to be followed up using various quality measuring tools.
Thank you to all the services that took part.
N.B. Not everyone who completed our survey answered every question. Numbers represent people who chose this answer.
2 People we support Feedback Results
Introduction
What you said
1. How satisfied are you with the support from your staff team?
3. Do you know how to complain if you are unhappy about anything?
40 11 10 7
I am not satisfied at all
2 I am only partially satisfied
9 I am satisfied
2 I am very satisfied
77
I am not aware of the complaint process
I am not entirely sure how to do this
I know I can complain, but I am unsure of the procedure
Yes, I am fully aware how to raise a complaint
2. Are you comfortable speaking to your staff team if you think something is not right? 67
time
Some people I would talk to, some not. Survey respondant
3 People we support Feedback Results
Yes,
18 No,
2
all of the
Yes, most of the time
very rarely
What you said
4. Do you feel you have a say in your support?
5. Do you feel your staff team listen and respond to your wants and needs?
5
75 Yes, all of the time 9 5 1
Yes, most of the time No, very rarely No, never
6. Do you feel that your staff team support you to make good choices around your health?
4 People we support Feedback Results
Yes,
Yes,
75
77
Yes,
1 No, very rarely No, never
all of the time
most of the time
9
9 1
all the time Yes, most of the time No, very rarely
What you said
5 People we support Feedback Results
Do you feel you are involved in your local community?
Do you feel you are achieving the outcomes you want?
Do you think your staff team have done their best to keep you safe?
are very warm and you can tell them anything. They always go over and above. Survey respondant 66 Yes, all of the time 11 6 Yes, most of the time No, very rarely 58 Yes, all of the time 10 3 Yes, most of the time No, very rarely 4 No, never 59 3 1 Yes, all of the time Yes, most of the time No, very rarely
7.
8.
9.
[Staff]
What you said
10. Have you had access to the appropriate PPE when required?
37 Yes, all of the time
2 Yes, most of the time
12. Have you had access to information to tell you about the latest restrictions and infection control measures?
40 Yes, all of the time
4 5
11. Have your staff team worn PPE when required?
51 Yes, all of the time
2 1 Yes, most of the time
No, very rarely
Yes, most of the time
No, very rarely
1 No, never
6 People we support Feedback Results
What you said
13. Have you been able to talk to and maintain contact with your friends and family?
56
Yes, all of the time
2 Yes, most of the time
14. What do we do well?
You can talk to some staff and they help you out if you need it.
Staff have been supportive.
15. What could we do to make it better?
Stop being so nosy. They ask a lot of questions.
Nothing. I like everything. Team is all female.
7 People we support Feedback Results
What you said
16. What do we not do well?
Communication.
Lots of cancellations.
17. What could we do to make it better?
Need more staff.
18. From 1 to 10, how do you rate your support provision from Quarriers?
8.98 average rating
8 People we support Feedback Results
Rating People who gave that rating 1 2 3 4 5 6 7 8 9 10 10 20 30 40 50 3 4 1 1 4 5 48
