Cleaning & Maintenance August 2018

AUGUST 2018

THE OFFICIAL PARTNER OF THE CLEANING SHOW

IN THIS ISSUE: Training & Education

A look at the importance and practicality of training and education in the cleaning industry.

Odour Control

A look at how poor air quality can lead to offensive odours and the spread of harmful bacteria.

Face to Face

with Mark Bresnihan, CEO of ICE

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The Official Partner of the Cleaning Show

AU GU S T 2018

PLUS: • Industry news • People • Contracts • Products

Training & Education

Odour Control

Face to Face

A look at the importance and practicality of training and education in the cleaning industry.

A look at how poor air quality can lead to offensive odours and the spread of harmful bacteria.

With Mark Bresnihan, CEO of ICE.

>>> page 22

>>> page 28

>>> page 26

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EDITOR’S LETTER

C&M

Be prepared This issue discusses – amongst other things – the importance

bases covered, then you are probably training to a satisfactory

and viability of training and education within the cleaning

level. BICSc can advise you on what training is available, and

sector. This is an emotive topic, and an issue that has caused

what training is appropriate for each job function.

much debate over the years. When faced with the challenge that cleaning operatives are too transient to warrant investment

The Worshipful Company of Environmental Cleaners is

in training, Stan Atkins, CEO of BICSc, often responds to the

also working on a new training and education initiative at

question: ‘What if I invest in training them and they leave?’ with

present - the establishment of a Chartered Practitioners

‘What if you don’t , and they stay?’

Register of Environmental Cleaners. Once established, this register will provide a new recognised professional

In my opinion, training isn’t an option – it is a necessity. But it

standard which is designed to ‘identify and distinguish the

needs to be appropriate – and cost-effective. With the increased

industry’s leading and most professional practitioners’.

levels of daytime cleaning, operatives are now ‘on show’ far

Individuals, as part of their career development journey,

more than at any previous time. Skill sets therefore need to be

should be able to engage from an appropriate non-chartered

broader, particularly as cleaning operatives are now the public

level and progress to Chartered Member through a formal

face of your business – you must be certain that they represent

learning process. WCEC will also seek to ensure that new

you in a consistent and professional manner.

educational career pathways will equally support vocational and diploma routes. WCEC is working in co-operation with

This doesn’t mean the investment of vast sums of time and

leading educational bodies such as City & Guilds, WAMITAB,

money. According to one US-based cleaning association,

BICSc and partners such as the British Cleaning Council in

training needs to cover five key areas: Client service skills,

delivering this new initiative.

health and safety skills, handling of cleaning equipment, time management skills, and quality control skills. Manufacturers

All aspects of training and education in the cleaning sector are

and suppliers can cover some of this, and in-house training

well catered for – it is up to you to ensure that you offer the

can handle much of the rest. More formal training can then be

appropriate solution to your employees.

sought as applicable – either once an employee has served a certain period of time, or has progressed within the company.

Wishing you a happy, clean, tidy and healthy month ahead.

There are, of course, a number of online tools that allow cleaning operatives to complete training either on the job, or in their own time.

At the end of the day, training is about removing risk – risk to the cleaning operative, risk to the public, risk to the customer,

Neil Nixon, Editor

and risk to your reputation. If you are happy that you have all

Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

Cleaning&Maintenance

AUGUST 2018 5

i-power your cleaning experience

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CONTENTS

C&M

22 Feature: Training and Education A look at the importance and practicality of training and education in the cleaning industry.

AUGUST 2018

08 15 17 18 26 28 36

Industry News In the news this month… BCC welcomes the BSA as new council member, CHSA raises £8400 for RNIB, The Tide Rises – event at Ashford International Hotel, Plan for change: the message from the CHSA’s House of Commons event.

People Personnel news and new appointments from across the cleaning and FM sectors.

Contracts We take a look at all the latest contracts awarded across the industry.

Clear Impressions Sponsored feature from Grundon Waste Management.

Special Report: Face to Face

32

With Mark Bresnihan, CEO of ICE. Feature: Odour Control

Special Report: Exchanging ideas to increase innovation

A look at how poor air quality can lead to offensive odours and the spread of harmful bacteria.

Phil Smith, group sales director at Templewood Services/LCC Support Services, highlights innovations that are transforming cleaning services.

New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment

16 BICSc Comment

Looking back at the past month in the cleaning sector.

A look at BICSc standards.

WWW.CLEANINGMAG.COM

20 BCC Comment Working towards a new professional standard for the cleaning sector.

21 Making a margin – a contractor’s blog Simon Gasson reports.

AUGUST 2018 7

C&M

INDUSTRY NEWS

BCC welcomes the BSA as new council member THE British Cleaning Council, which

to contributing to the BCC’s work by bringing

represents over 20 national trade and

the voice and expertise of service providers to

membership associations linked to the UK’s

the table.”

Stan Atkins, chair of the British Cleaning

cleaning, hygiene and waste management sectors, has welcomed the Business Services

Council, said: “The BSA is very active

Association (BSA) as a new council member.

across a range of issues which impact on cleaning including apprenticeships, working

The BSA is the industry body for the UK’s business services sector, supporting

conditions and procurement. Through its

enterprise across both the private and public

cleaning committee it has also run highly

sectors. With extensive experience in ICT and

successful programmes like the ‘responsible

digital services, business process outsourcing,

cleaner scheme’ which directly engaged with a significant number of major BSA member

facilities management, construction and infrastructure services, and managed public services, the BSA has also established a

Stan Atkins, chair of the BCC, and Lauren Kyle , chair of the BSA’s cleaning committee.

companies. The synergies we share therefore makes the BSA a natural partner for the

specific cleaning committee which provides

said: “The BSA is pleased to join the British

British Cleaning Council, and we are looking

a forum for its member companies to share

Cleaning Council at an important time for the

forward to it playing a full and active role in

industry best practice and engage with

cleaning sector. A collective voice is vital to

our work alongside the council’s other 21

stakeholders on important issues.

address the big challenges and opportunities

industry members.”

Lauren Kyle, head of cleaning at Sodexo

currently facing the industry, from the future

WWW.BRITISHCLEANINGCOUNCIL.ORG/

and chair of the BSA’s cleaning committee,

workforce to digitalisation. We look forward

MEMBERS

The Tide Rises –event at Ashford International Hotel

CHSA raises £8400 for RNIB MEMBERS and sponsors of the Cleaning & Hygiene Suppliers Association (CHSA), together with their guests, raised £8400 at the association’s annual gala ball for the chairman’s charity - the Royal National Institute for Blind People.

SOFTWASHING is the new buzzword for

service business. SoftWashingwill be used as an

exterior building and surface cleaning in the UK.

example but the lessons learned here are ideal

and the driving force behind the gala ball,

Purple Rhino’s SoftWash Systems Ltd is hosting

for any type of service business who wishes to

said: “The gala ball is always a highlight event,

an event on 25, 26 and 27 September at The

grow. Classes will be taken by Darran Smith,

bringing together some of our members and

Ashford International Hotel for anyone in the

founder of Purple Rhino, and Brandon Vaughan

their guests. A particular mention must go to

cleaning service industry who wants to learn

from All Clean, Oregon, USA.

Linda Belcher, our secretary. Her hard work

more about SoftWashing.

The Main Event - The Tide Rises is for serious

David Garcia, vice president of the CHSA

and creativity made this a very special evening.

entrepreneurs who want to learn how to stop

Putting something back is at the heart of our

- Discover SoftWash is aimed at those who want to

being a slave to their business.

ethos, so we always take the opportunity to

start in or add SoftWashing to their business. Each

WWW.SOFTWASH-SYSTEMS.COM

raise funds for charity at the gala ball. This year

The Tide Rises is split into three separate events

morning, classroom presentations will be hosted

we are celebrating raising over £8400 for the

by AC Lockyer who founded SoftWashing Systems

Royal National Institute of Blind People. A huge

in Florida USA. Each afternoon will be hands on

thank you to all our members and guests who

learning techniques.

contributed on the night, and to our sponsors

SoftWash Sales Boot Camp is a proven process for those who want to grow their 8 AUGUST 2018

who made the whole event possible!”

WWW.CHSA.CO.UK WWW.CLEANINGMAG.COM

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Many of our scrubber driers feature Kärcher’s DOSE system which delivers metered detergent on demand, ensuring safe and consistent results and preventing costly overuse. In many applications, our steam cleaners and hot water pressure washers can eliminate the need for detergent altogether.

Packed with a range of laboursaving features including automatic tank filling and tank rinsing systems, our scrubber driers can deliver up to 25% time savings*, meaning that operators can be more productive and spend more time cleaning.

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*based on a two tank clean

C&M

INDUSTRY NEWS

Plan for change: the message from the CHSA’s House of Commons event ‘PLAN for change’ was the message from Jon

is driving three key trends in how customers

Purdy, EMEA director of customer experience

want to interact with companies in the

at Kimberly-Clark, and Lord Jon Mendelsohn,

business-to-business market. Our customers

formerly Labour’s business and international

have moved online in their personal lives.

trade spokesperson in the House of Lords, at

They search for information and transact there

the Cleaning & Hygiene Suppliers Association’s

and expect the same in the corporate world.

(CHSA) recent House of Commons event.

People have got used to getting everything

on standards in the sector is to be applauded.

they want at the click of a button, 24-hours-

This commitment, however, will not be enough

Parliament in 2017 was EMEA sales operations

a-day, seven-days-a-week. These same

in the long term. The sector needs to be alert to

leader at Kimberly-Clark, is the CHSA’s unpaid

expectations are being carried forward to the

the ever changing commercial and economic

parliamentary adviser. He hosted the event.

business-to-business environment. Finally,

environment. Brexit is getting closer so it’s

customers now expect that communication

essential to prepare and secure the proper

in the future, businesses must understand

and support is tailored to their preferences

regulatory environment, and the concept of

their customers. Advancements in technology,

and delivered in a way that suits them. To be

‘clean growth’, environmentally sustainable

connected devices and data has led to a

relevant now and in the long term, companies

growth, is beginning to dominate. Companies

digital transformation that is changing the way

need to recognise and respond to this never-

in the cleaning and hygiene sector need to be

people operate in many aspects of their day to

ending process of change and adapt the way

aware of these and other factors and plan their

day lives, not only from a personal perspective

they communicate and support customers to

strategy accordingly.”

but also in their working world. This change

deliver strong customer experiences.”

WWW.CHSA.CO.UK

Stephen Kerr MP, who prior to entering

Jon Purdy said: “To stay relevant now and

Jon Purdy, EMEA director of customer experience at KimberlyClark, and Stephen Harrison, chairman of the CHSA.

Lord Jon Mendelsohn said: “The CHSA’s focus

Cleaning Show organiser announces Resource Management Show 19-21 MARCH 2019, EXCEL, LONDON

evolving to offer effective ways of reducing

VISITORS

Quartz Business Media – organiser of the popular

landfill for many local authorities. Add to this new

Everyone who has responsibility for waste

and well-established Cleaning Show – has

Chinese regulations, vehicles and machinery that

management, recycling and resources should

announced the launch of a new event focused on

utilise alternative fuel sources, and the increasing

attend this event. Being positioned alongside

resource efficiency and waste management. Called

demand for cost-effective and environmentally

the Cleaning Show, the event offers the perfect

the Resource Management Show - and running

friendly products across the cleaning, FM and

opportunity for local authorities, construction

alongside the Cleaning Show at London’s ExCel

waste management sectors and the justification for

managers, facility managers, corporate businesses,

on 19-21 March 2019 - the event will offer waste

launching this event becomes very clear indeed. In

schools, hospitals, hotels, transport providers, and

and recycling suppliers the perfect opportunity to

addition, numerous stakeholders have commented

leisure facilities to rethink the way they manage

meet the UK’s leading contract cleaners, facilities

positively about the bi-annual frequency and

waste. Registration to attend will be free of charge

managers, local authorities, and a wide range of

Spring positioning of the event. We look forward to

and will include entrance to educational workshops

other cleaning and FM-related businesses.

welcoming new exhibitors and visitors in 2019.”

and networking opportunities.

Steve Diprose concluded: “This new event

Steve Diprose, managing director of Quartz Business Media, said: “After speaking to a number

EXHIBITORS

- co-located with the largest, best, and longest-

of our existing exhibitors, visitors and suppliers,

The Resource Management Show provides an

established cleaning event in the UK – will provide

we have identified a real demand for a new event

opportunity for recycling and waste management

a forum for visitors to source the latest products

to answer current issues facing the resource

equipment manufacturers/distributors, product

and services, view demonstrations and try out

management sector. Together with our partners,

suppliers and service solution providers to present

equipment first hand; gain knowledge related

the British Cleaning Council, we found a number

their latest offerings and network with thousands

to key challenges and legislation affecting the

of compelling reasons to launch this new event:

of decision makers from local authorities, facility

industry through free seminars and workshops;

Brexit will require many companies to adapt their

managers, and public and corporate organisations.

learn from a series of free training academy

processes, particularly how waste management

Exhibitors will include: bin and waste container

sessions; network at a series of meetings and

is handled in terms of trans-frontier shipments,

manufacturers; street sweeping machine

association events; and generally remain one step

exports and imports; the use of plastics is also

manufacturers; ancillary product suppliers,

ahead of competitors.”

a current hot topic, and a wide number of

including brushes, scrubber driers and chemicals;

emerging technologies are being developed to

protective workwear suppliers; management and

Vanessa Van-Santen Smith:

break/shred/reprocess plastic materials; and

monitoring software providers; and support and

vanessavss@quartzltd.com; 01737 855041

Energy from Waste initiatives are continually

tracking system providers.

WWW.RESOURCEMANAGEMENTSHOW.COM

10 AUGUST 2018

For further information please contact:

WWW.CLEANINGMAG.COM

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C&M

INDUSTRY NEWS

Charity initiative to ‘twin’ toilets AXIS Cleaning and Support Services has ‘twinned’ toilets in three UK shopping centres with schools in Uganda, as part of a campaign to help provide water and sanitation overseas.

For each toilet in the UK ‘twinned’ through the

Charity golf day in aid of Young Epilepsy – latest news

Toilet Twinning initiative, a new toilet is built in an impoverished community. Axis Cleaning has

TAKING place on 21 September 2018 at

committed to twin toilets in each venue where

Stock Brook Manor, Billericay, Essex the

it wins new contracts this year - and has also

Pacific Support Services charity golf day

twinned toilets in venues where it has worked for some time.

Photo credit: Ralph Hodgson, Toilet Twinning.

now has 23 teams confirmed with only four spaces available - so book now! The day

especially shopping centres, we are well placed

will be followed by a dinner featuring a

Support Services, said: “People are at the

to partner with Toilet Twinning, and I am

silent auction, and auction and a raffle – all

heart of our business. It is therefore important

grateful to Houndshill, New Square and Mercury

hosted by Ed Giddins, former England and

for us as a company to ensure we engage

Shopping Centres for helping us to support the

Warwickshire cricketer.

in relevant projects and initiatives that

initiative. We are committed to twin every new

support communities that need help. With

toilet we maintain this year.”

further details: 01322 554 142;

our experience across a number of sectors,

WWW.AXIS-CSS.CO.UK

helen@pacificsupportservices. co.uk.

Simon Giles, COO of Axis Cleaning and

Please contact Helen Mulholland for

Loo of the Year Awards judging underway THE Loo of the Year Awards inspection team is

all the facilities that users will require? Do

Awards day time event on Friday 7 December

now completing the inspection of thousands

they meet Building Regulations Doc M and

at the St Johns Hotel, Solihull.

of 2018 Loo of the Year Awards entrant

Equality Act dimensions and the needs

washrooms throughout the UK, including

of users that require accessible toilets or

of the Year Awards, said: “The prestigious

many new entrants. The team is travelling

Changing Places facilities? Do they provide

event includes excellent hospitality, a

thousands of miles by road, boat and aircraft

adequate facilities for babies and children?

washroom supplier’s exhibition, top class

and will have visited hundreds of towns and

Are they attractive - light, inviting and have

entertainment, and unrivalled networking

cities while inspecting every category of ‘away

the ‘wow’ factor.

opportunities among leading cleaning

from home washrooms’.

Judging for the range of national and

Mike Bone, managing director of the Loo

and FM service providers and their key

UK/Ireland awards and trophies will be

customers. A leading must-attend event in

for purpose from the user’s perspective.

completed during October and the results

the cleaning and FM calendar.”

Are the washrooms clean? Do they provide

will be announced at the Loo of the Year

WWW.LOO.CO.UK

The inspection criteria is based on fitness

TCFM celebrates Eden Walk success TC Facilities Management (TCFM) joined

ensuring delivery of a safe and enjoyable

bronze standard in 2016, TCFM proposed a

centre manager, Ailsa Fraser, and other

shopping experience. Having achieved the

number of measures to contribute to Eden

members of the Eden Walk team at an awards

Walk’s goal of achieving the silver standard.

lunch to mark its achievement in attaining the

On the back of the latest award, TCFM is

British Land customer service silver standard.

already discussing with Eden Walk how this

The awards were held in London and more

achievement can be built on.

Ailsa Fraser, Eden Walk’s centre manager,

than 300 people were in attendance.

said: “The British Land customer service

The British Land customer service awards were first introduced in 2016 after the

programme has just completed its third

national roll out of its customer service

year. It has proven extremely successful in

standards across its complete retail, office

changing the attitudes of staff and colleagues towards our customers and to each other.

and development portfolio covering 25 million sq ft of floor space across the UK. The British Land customer service standards focus on a number of areas 12 AUGUST 2018

Pictured from left to Right: Ailsa Fraser, centre manager, Eden Walk; Joff Sharp, head of operations, British Land, and chair of Broadgate Estates; Holly Jackson, associate director of Broadgate Estates; and Cosmin Tecuta, contract director at TCFM.

It has ensured that British Land shopping centres stand out amongst the rest.”

WWW.TCFM.CO.UK WWW.CLEANINGMAG.COM

INDUSTRY NEWS

Incentive clients win big at Sceptre awards

C&M

ECH awards 2018 announces sponsors

INCENTIVE FM is celebrating after a number of its clients were recognised at this year’s Sceptre awards. Three of the company’s clients in the shopping centre sector were announced as winners and runners up at the awards ceremony.

The Sceptre awards recognise best practice across all aspects of the shopping centre industry from environment to customer

THE European Cleaning and Hygiene Awards

reward excellence in these areas, as well as

service. Friars Square shopping centre in

2018 has announced Lucart Professional as this

celebrate the outstanding achievements that

Aylesbury scooped the ‘security team of the

year’s silver sponsor for the awards scheme. The

are taking place across the cleaning industry

year’ award, whilst Bluewater shopping centre

only pan-European awards for the sector, they

in Europe.”

in Kent and Crystal Peaks shopping centre in

recognise the high standards of excellence in

Sheffield received ‘highly commended’ in the

the professional cleaning sector.

same category. Crystal Peaks shopping centre

Francesco Pasquini, sales and marketing

The award categories this year are sponsored

by Ceris Burns International, Greenspeed, Igefa GmbH, Lucart Professional, Truvox

was also recognised as a runner up in the

director of Lucart AFH division, said: “Our

International, and Werner & Mertz. Other

‘customer service team of the year’ category.

vision is to ensure reliability, performance

supporters include CleanMachines24.com,

In addition, the centre’s operations manager,

and sustainability in everything we produce.

Kenter GmbH, Rai Amsterdam, and Vectair

Steve Salisbury, was awarded the ‘operations

These are key themes for our industry as a

Systems. The awards ceremony this year will

manager of the year’ award.

whole. We are therefore thrilled to sponsor

take place on 15 November in Berlin.

WWW.INCENTIVE-FMGROUP.COM

the awards to recognise the success and

WWW.ECHAWARDS.COM

WWW.CLEANINGMAG.COM

AUGUST 2018 13

C&M

INDUSTRY NEWS

Two new representatives elected to the CHSA council KIMBERLEY-Clark Professional was

Accreditation Scheme means they don’t have

re-elected and RPC bpi recycled products

to be. They just need to look for the marque

elected onto the CHSA council at the AGM

to be certain they are getting the quality

held at the House of Commons. Caroline

product promised on the label. As a member

Stanley, UK marketing leader, will represent

of the CHSA council I am now in a position to

Kimberley-Clark Professional, and Lorcan

support actively this and other initiatives that

Mekitarian, sales director, will represent RPC

will drive forward our industry and provide real

bpi recycled products.

Bunzl, Harrison Wipes and Jangro were

have provided valuable information on topics

commercial benefits to members. I am excited

ranging from GDPR to regulations governing the

by the potential ahead.”

Caroline Stanley said: “The CHSA is highly

also re-elected, with David Cousins, Stephen

sale of chemicals. It is important we continue

Harrison and Jeremy Thorn, respectively,

to evolve and deliver for our members. With

respected in our sector. An important focus

continuing to represent these companies.

this in mind Caroline and Lorcan will make

for the CHSA is the engagement with the end

excellent additions to the council, bringing a

users and procurers of cleaning and hygiene

colleagues to the council,” said Stephen

new perspective and fresh ideas. I am delighted

products. My marketing expertise in both

Harrison, chairman of the CHSA. “The council

to welcome them on board and look forward to

the consumer and business-to-business

has achieved a great deal on behalf of the

their contribution.”

environments will help us make sure our

“We’re delighted to welcome two new

CHSA. Our Accreditation Schemes sustain

Lorcan Mekitarian said: “The CHSA’s

campaigns are successful. I am looking forward

standards, we secured Stephen Kerr MP as

Accreditation Schemes matter to the industry.

to working with my colleagues in the industry

our voice in Parliament, have invited industry-

Some of our customers are not experts in

and making a positive contribution.”

leading speakers to share their insights, and

the products and our membership of the

WWW.CHSA.CO.UK

European cleaning market reports strong growth – report ACCORDING to a recent report from Eurostat, the professional cleaning industry in Europe in 2016 registered a 6% year-on-year growth compared with 2015, with the largest contributors being Germany, the UK, France, Italy, and Spain.

Eurostat valued the European professional

of the European market.

• France - Euros 14.17 billion, representing 13% of the European market.

• Italy - Euros 13.75 billion, representing 12% of the European market.

• Spain - Euros 9.79 billion, representing 9% of the European market.

of the market from just 6% of the operating companies for the UK, followed by Germany with 19% revenues from 14% of the companies’ base.

In terms of numbers of staff employed in each country, the key workforce contributors were Germany (27%), Spain (13%), the UK (12%), and France and Italy (both at 11%).

cleaning market at Euros 106 billion in terms

The market was made up of just over

of invoiced products and services. The major

248,000 companies with 15% registered in

contributors by rank were:

France, 14% in Germany, 13% in Italy, 11% in

of the industry was once again the building

Spain, and 6% each in the UK, the Netherlands

cleaning sector, which accounted for 69% of

and Poland. In terms of productivity, the

total revenues.

UK and Germany lead the pack with 17%

EC.EUROPA.EU

• Germany - Euros 21.55 billion, representing 19% of the European market.

• UK - Euros 19.16 billion, representing 17%

Eurostat noted that the largest segment

Banking move prepares for international expansion PAL International, a leader in the provision

instrumental in driving the next stage of our

of hygiene products for the workplace, has

business lifecycle. As we look to expand our

moved its banking to HSBC in order to support

operation, targeting new commercial sectors

its international ambitions post-Brexit. The

and international territories, it is key that

family-run company based in Lutterworth,

we work with a bank that is able to provide

Leicestershire, manufactures a wide range of

the international platform and outlook that

cleaning and disinfectant wipes for professional

matches our ambition. With continued

use, particularly targeting the medical and food

support and advice from our relationship

manufacturing sectors. The deal with HSBC

director at HSBC, Kate Beretta, we are looking

will support the company as it purchases new equipment, continues international growth and promotes expansion into the professional 14 AUGUST 2018

healthcare environment.

Perminder Rupra, managing director, Pal International, said: “The deal with HSBC is

beyond Brexit to ensure continued growth for Pal International.”

WWW.PALINTERNATIONAL.COM WWW.CLEANINGMAG.COM

PEOPLE

C&M

Remembering Chris Klopper following a short illness. It gave

always enthusiastic and up for

Spurgeon Walker Klopper where

everyone the opportunity to share

challenges that were too rich for

notable achievements included

memories and stories of one of

the majority!

the UK launch of the Lexus

the industry’s great characters.

Prior to founding Mulberry,

Chris sold his house in 1995

Chris had worked on all sides

automotive marque.

Chris graduated with double

to fund the opening of Mulberry

of the client-agency-media

honours in journalism from

and led the development of

triangle. His journalism

the London College of Printing

the organisation from a single

experience included stints as

and was a fanatical supporter

office to a global marketing

a reporter for the Daily Mail, a

of Everton Football Club. He

communications agency

woman’s interest magazine, and

was also a good friend of mine,

operating on three continents.

a number of trade and technical

someone I could rely on for

19 July saw many of us from

His leadership, passion and

publications. After moving into

support and advice whatever

the cleaning and FM sector join

determination enabled Mulberry

the agency world, Chris worked

the situation. I will miss him.

family, friends and colleagues

to outpace many of its peers,

for a number of agencies gaining

for the funeral of Chris Klopper,

to grow sustainably and to

B2B, corporate and consumer

Cleaning Show send their

CEO and founder of Mulberry

leverage market opportunities

campaign experience before

condolences and very best wishes

Marketing Communications. Chris

in good economies and bad

rising through the ranks to

to Chris’s family, friends and

passed away on Sunday 17 June

for Mulberry’s clients. He was

become managing director of

colleagues at this difficult time.

Everyone at C&M and the

New head of engineering at ICE

Operations director for Westgrove Group

ICE has appointed Lee Owen

THE Westgrove Group has recruited

the rapid growth of the business

as its new head of engineering.

a new operations director to head

over the last few years it was

He joined ICE in 2013 as a field

up its service delivery function.

imperative we reinforced our

service engineer and progressed

Luanne Hall, who has worked in

operations at a strategic level.

quickly to the role of technical

FM across a range of sectors, has

Luanne’s wealth of experience

support manager the following

been brought on board to help

within facilities management in

year. He was then promoted to

am absolutely delighted to have

with the continuing growth of

the UK, as well as owning her own

field service manager in 2016 and

been given the opportunity to

the independent company which

business in South Africa, will add

was responsible for managing

head up the engineering team

celebrates its 20th anniversary

real value to the business. Our

over 30 field engineers in the

at ICE. Having started as a field

later this year. Hall, from Hale in

people are what makes us special

southern region.

engineer and progressed through

Cheshire, moved to the UK from

and we feel that in Luanne we

the company, I have a real

South Africa in 2005 where she ran

have found someone with the

of head of engineering and will be

understanding of the area, which

her own facilities services business.

all-important Westgrove DNA. I’m

responsible for ensuring that the

will stand me in good stead to lead

entire engineering team provides

the ICE engineering community.”

managing director of The

future of the company.”

an excellent service. He said: “I

WWW.ICE-CLEAN.COM

Westgrove Group, said: “Due to

WWW.WESTGROVE.CO.UK

Owen now takes the position

Claire McKinley Smith,

sure she will play a key role in the

Incentive strengthens senior team INCENTIVE FM has further

FM for the past four years in

operations director, Glenn Wilson,

we continue on our sustainable

strengthened its senior team

regional management roles,

and take a place on the main

growth path, it is vital that our

by appointing Claire Rumsey

responsible for overseeing key

board. Her remit will include

capacity planning ensures our

as operations director. The

contracts. She has a background

strategic client relationship

culture of senior level involvement

appointment will support the

in engineering and manufacturing,

management, supporting business

remains the same, both for our

company’s continuing growth

joining Incentive FM from Pall

growth and developing and

customers and our staff. It is an

and ensure that customers can

Corporation where she held the

delivering the business strategy for

important part of who we are and

continue to benefit from regular

role of manufacturing process

the operations.

Claire’s appointment will support

interaction with the senior team.

manager. In her new position

Rumsey has been with Incentive WWW.CLEANINGMAG.COM

she will work alongside fellow

Bruce McDonnnell, managing director at Incentive FM, said: “As

this approach.”

WWW.INCENTIVE-FMGROUP.COM AUGUST 2018 15

C&M

BICSc

BICSc standards!

OFTEN BICSc standards are referenced

BICSc Licence to Practice, which is a prerequisite for any additional craft

within the industry - predominantly

during the cleaning operation. The Institute also recommends joint inspections between the client

BICSc standards are contained

skills and will form part of our new

and the contractor. Finally, independent cleaning

in a document which has been

membership grades which are

quality inspections, which are effectively final

known for over 20 years as Best

available within our new individual

inspections and therefore do not allow re-work.

Value. However, there are other

membership grades. The new

BICSc standards will be a fundamental change

BICSc standards in existence

BICSc standards furthermore

from anything that has been produced since the

that are not as well known, for

will allow us to designate grades

inception of Best Value.

for both technical, supervisory

example - Key Performance

and management membership grades.

Indicators (KPIs) and Service Level Agreements

The new BICSc standards will be available

(SLAs) for the cleaning industry.

BICSc standards will continue to be monitored and maintained by our in-house verification team which travels the length and breadth of the country

There are also independent cleaning quality

free of charge to all BICSc Corporate Members

to ensure that the assessors are delivering to the

inspections and, of course, our standard operating

electronically and whilst a company remains a

prescribed BICSc standards. They are not just there

procedures for craft skills. Work is currently

corporate member all electronic updates will

to police our standards but to help and advise

underway to completely rationalise and revise

be delivered free of charge as and when they

in achieving and maintaining one of the primary

these documents. Best Value is currently being

are released. Hard copies will be available for

objectives of the Institute - to raise the standards

deconstructed section by section to form part of

purchase but obviously these will not be future

and of education and to build awareness of the

a new BICSc standards. The ever-popular BICSc

proofed to the same degree.

cleaning industry through professional standards

cleaning outcome criteria will be revised on a skill by skill basis.

An upgraded version of BICSc Productivity Rates will be also be available, this will contain a library of standard items.

BICSc Colour Coding has been around for

Our technical editor, Dr Eric Brown, is currently

and accredited training thereby:

reviewing section one of the new BICSc Standards

• Protecting the operative.

which will include, but not be limited to, a library of

• Providing a clean and safe environment.

standard times, and standard cleaning outcomes.

• Preserving assets.

The BICSc quality control model has three

• Promoting sustainability.

pillars for daily to weekly cleaning inspections,

• Producing best practice.

over 20 years as best practice, and this will

which happen in ‘real-time’, allowing for re-

For more information about BICSc accredited

be formulated into a BICSc standard. The

work to be carried out if a failure is discovered

training, visit: WWW.BICS.ORG.UK

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1

WWW.CLEANINGMAG.COM 08/08/2017 09:26

CONTRACTS

C&M

LHR contract extended ISS has secured an extension to its contract

targets in audits - all culminating in Heathrow

onsite led by David Nash, our aviation services

with Heathrow to provide soft services to

winning the ‘Loo of the Year’ Award in 2017 and

director, along with an eagerness of every team

Terminal 2 and Terminal 4 until December

being nominated for a Platinum Award.

member to strive for continuous improvement

In addition, ISS has now secured Terminal 3

in all areas, that the contract has been extended

waste management, recycling, and pest control

with the same scope of works. 189 employees

and that ISS now covers Terminals 1, 2, 3 and 4.”

services across both terminals since 2013.

have transferred from the former provider and

2022. ISS has provided maintenance, cleaning,

The ISS team of over 300 will continue to provide a service which focuses on the

the contract is for a 15 month period.

James Reynolds, managing director, ISS

Alan Russell, head of facilities management, Heathrow Airport, said: “ISS has delivered excellent services during the current contract

passenger experience, working in partnership

transport sector, said: “Our partnership with

term and we are delighted to be continuing our

with Heathrow. Achievements of the team have

Heathrow is very important to us and we are

partnership with the extension of this contract.

included working with retailers to increase the

committed to supporting the client to provide

We look forward to working with ISS to further

recycling ratio by a further 11%, trialling new

a fantastic experience for employees and

improve the customer and passenger journey

equipment and innovations, improving health

travellers alike. It is testament to the hard work

as we move forward. ”

and safety scoring by over 40%, and exceeding

and positive attitude of the dedicated team

WWW.UK.ISSWORLD.COM

Streamlined carpet cleaning at historic Stowe STOWE is an independent school housed

short-pile carpeting making up much of the

it decided to order four Multiwash 240 scrubber

in a former ducal palace and set within 750

floor space within the school that requires

dryers. The school has since taken delivery of

acres of landscaped gardens and parkland

daily cleaning. Keeping these floors clean and

four more units - which have a 24cm cleaning

in Buckinghamshire. The school’s founders

safe in such a busy environment is a challenge.

width - taking the fleet to eight.

saved the magnificent 18th century buildings

“Our pupils play numerous field sports, so

The new machines are compact and

- the former seat of the Dukes of

muddy footwear makes for an awful

highly manoeuvrable,and they are versatile:

Buckingham and Chandos - from

amount of dirty carpets in need

“They can clean hard floors and carpets in

demolition in 1922. Since opening

of constant cleaning,” said Helen

virtually one operation,” said Helen Bagby.

the following year, Stowe School

Bagby, head of support services

Multiwash can mop, scrub and dry floors in

has expanded, through restoration

at the school. “In such historic

one pass. Hard floors are left practically dry

of the old and construction of new

buildings with quirky staircases and

and safe to walk on, while the low-moisture

buildings, including art and music

corded carpets there are also access

process means even carpets can be walked

schools, a sports hall and indoor

issues and time constraints.”

on in minutes.

Helen Bagby concluded: “[The cleaning

swimming pool. Today the site’s

The previous cleaning regime

neo-classical and contemporary

relied mainly on hand mopping for

team] thinks they are great machines. Cleaning

facilities are used by some 800

hard floors and extraction machines.

is so much easier than before. We would have to

students - boys and girls, boarders

When the support services

wait for when the students weren’t here to clean

and day pupils.

team reviewed its floor cleaning

carpets. Now we can do them anytime we need

arrangements and examined the

to within our normal shift times.”

many equipment options available,

WWW.TRUVOX.COM

Stowe has a variety of floor types, with safety flooring and

Cordant cleans up in Tunbridge Wells TUNBRIDGE Wells Borough Council has renewed its contract with Cordant Cleaning for

a number of deep cleaning services.

The contract will be delivered using a

expertise has enabled us to deliver high standards across the portfolio and, as a result, continue to grow this partnership.”

a further three years and extended the remit

combination of static and mobile cleaning

to include additional services. It builds on a

teams supported by a dedicated contract

successful partnership which started in 2014.

manager. Cordant’s newly developed, bespoke

at Tunbridge Wells Borough Council, said:

Denise Haylett, head of business support

Under the terms of the new contract,

app CAR (Cordant Audit and Reporting) will

“Cordant Cleaning has worked closely with

Cordant Cleaning will continue to carry out

provide Tunbridge Wells’ stakeholders with

TWBC over the past four years, enabling

daily and periodic cleaning services across 24

valuable real time data about the performance

a transition in working practices that has

council properties. These include the town

of the operation.

ultimately led to our decision to renew the

hall, theatre, museum, crematorium, sport

Guy Pakenham, managing director at

contract. Realistic KPIs and SLAs are in place,

pavilions, and public toilets. The extended

Cordant Cleaning, said: “This is a high profile

and with the CAR audit tool I am positive that

remit will involve managing the provision

and complex contract covering different types

the contract will keep on track and meet the

and supply of washroom products, window

of buildings and locations, all with specific

targets set.”

cleaning across the cleaning estate along with

cleaning requirements. Our knowledge and

WWW.CORDANTGROUP.COM

WWW.CLEANINGMAG.COM

AUGUST 2018 17

C&M

SPONSORED FEATURE

Teamwork and engagement reaps bumper recycling harvest Thanks to the iconic Blue Planet II and widespread media coverage about the use of plastics, recycling is a hot topic. At home, most of us take the trouble to segregate out our different waste streams in accordance with local council recycling regulations, but during work and play it can be a different story. Scott Williams, Head of Contracts at Grundon Waste Management, looks at some of the tips for engaging employees and other partners, such as suppliers or contractors, in improved waste management.

For a project to be successful, it’s important for as many people as possible to be engaged, to understand what is trying to be achieved, and to share the path to success.

Last month’s World Cup was perhaps the ultimate example of this, as plenty of people who wouldn’t normally class themselves as football fans, became caught up in the excitement of how far England would progress. Recycling is perhaps not quite in that league, but there are plenty of things employers and facilities managers can do to create interest and enthusiasm.

We’ve been undertaking a great deal of work lately with different shopping centres, and there the task has been to get all the centre management teams on board, the tenants and their employees, cleaners and security personnel, and also the public. In all these cases, good communication and a 18 AUGUST 2018

partnership approach has been the key to success.

Activities which can make a difference include: • Education programmes for tenants - explaining the goals and why change needs to happen.

• Tenant Waste Engagement days giving everyone the chance to find out more and ask questions.

• Tenant Waste Management handbooks - explaining the dos and don’ts of recycling, segregation and contamination.

• Really simple, easy-to-understand picture signage and posters.

• Setting up ‘green teams’ of waste champions - encouraging those who are enthusiastic about recycling to spread the word among their peers.

• Training for cleaning contractors and security staff - making the most of a partnership approach by

involving everyone at each location.

• Regular on-site meetings - feedback is crucial as people need to know they are succeeding in increasing recycling and meeting targets.

• Public Engagement/Waste Awareness days - don’t forget the public and other visitors, make sure signage shows them where to place different recyclable materials.

• Tell your recycling success story with a photography shoot and a press release in local papers and on social media.

Benefits Those taking part are much more likely to participate if they can see the benefits themselves. For example, at the Sailmakers Shopping Centre in Ipswich, recycling percentages increased between January-May 2018 by 39% as a result of improved WWW.CLEANINGMAG.COM

SPONSORED FEATURE

engagement, and the increase has been so significant that the centre now requires us to deliver an additional weekly recycling collection.

As tenants are now segregating waste and recycling more, in turn they earn a rebate on their service charges when those materials are sold for recycling and reprocessing - a double win for both the environment and the bottom line.

At The Cotswold Plough Hotel in Clanfield, Oxfordshire, all hotel and restaurant waste had been going into general waste bins, with a resulting waste surcharge, partly because food waste is so heavy. With our support and engagement, the hotel’s management team and the kitchen staff introduced recycling bins, glass bins and separate food waste bins. In the first four months alone, general waste weight went down from an average of 450kg a week to around 140kg and the change was reflected in their lower waste management charges.

clear ones for quicker identification during the emptying process. This ensures a ‘belt and braces’ approach to correct segregation and helps avoid contamination.

It’s a similar story at West One Shopping Centre in the heart of London’s West End, where we have trained both cleaning and security staff in recycling dos and don’ts. For example, cleaners can now recognise when a compactor is likely to be full and that it is time to order a collection and replacement.

Security employees have been made waste champions as the centre manager says that because they spend time walking around the concourses, they see a lot of people doing the ‘wrong’ thing in terms of waste

C&M

disposal. If this happens, now they simply radio the cleaning team and it will be attended to.

Conclusion These ideas are just a few examples of the difference that good engagement and communication can achieve. Of course every location is different, but with our years of experience and expertise, we also know how to find the right solutions for the right requirements and we know how to get the people on board to get the right results.

So if you want to find out more, then talk to our team and we’ll help you spread the recycling word. Please contact: sales.slough@grundon.com 01753 686 777 WWW.GRUNDON.COM

Partnership At Sailmakers, the centre’s cleaning team are now primed to check the waste bins as they empty them, removing any items which have been put into wrong bins. To help them do this easily, we replaced black sacks with WWW.CLEANINGMAG.COM

AUGUST 2018 19

C&M

BCC COLUMN

Working towards a new professional standard for the cleaning sector Philip Morrish, Past Master of the Worshipful Company of Environmental Cleaners, reports.

MOST people have heard of social and

education piece is based on improving the general public’s awareness of the

charitable groups such as the Freemasons,

professionalism and importance of all

the Rotary Club and the Round Table,

cleaning industries and promoting

but I suspect not many know much

Register of Environmental Cleaners. Once established, this register will provide a new recognised professional standard (Chartered Member and Chartered Fellow) which will

about livery companies. In fact,

how both hygiene and cleanliness

definitively identify and distinguish the industry’s

livery companies have been in

are crucial to maintaining health,

leading and most professional practitioners.

active existence for over 1000 years

well-being and a safe environment.

Individuals, as part of their career development

In parallel, the WCEC’s charitable

in this country, and even today

works - which is carried out by a separate

there are over 100 still operating with a

journey, should be able to engage from an appropriate non-chartered level and progress

Charitable Trust - includes making grants and

to Chartered Member through a formal learning

donations in support of personal hardship,

process. WCEC will also seek to ensure that new

by the respective organisation, livery company

industrial education and training for the

educational career pathways will equally support

members are generally like-minded, socially

advancement of hygiene in the community, and

vocational and diploma routes.

conscious individuals who are committed to

other kindred charities.

cumulative membership about 60,000.

Regardless of the industry or trade represented

When first joining the WCEC every member

benefiting society. This is primarily achieved

As a result of this - and by working in cooperation with leading educational bodies such

through charitable trusts and fundraising events

commits to engage with and further promote

as City & Guilds, WAMITAB, BICSc and partners

which generate over £43 million to worthy causes

the already high standards of good commercial

such as the British Cleaning Council - the cleaning

each year. This impressive figure also excludes

practice and integrity within the industry.

industry will, for the first time, have a structured

individual donations from members.

In addition, they actively encourage their

learning and career pathway from an apprentice,

customers and suppliers, as well as other

to supervisor, through to a manager or director.

Cleaning itself has its own livery company, the

If you are interested in finding out more

Worshipful Company of Environmental Cleaners

professionals within their business networks,

(WCEC). Established in 1972, the WCEC is known

to do the same. WCEC members also support

about our work or our proposed Chartered

as a ‘modern’ livery company and was established

the continuous training of operatives and

Practitioners initiative, please contact the

to represent all sections of the cleaning sector. It

encourage the cleaning industry to undertake

WCEC’s clerk: clerk@wc-ec.com, or visit:

membership is drawn from every part of the UK

research and development projects in order to

WWW.WC-EC.COM.

and is predominantly made up of professionals

improve the performance of the sector.

The WCEC is a member of the British Cleaning

working in industrial and commercial cleaning roles or related supply and support industries.

WCEC, under the auspices of its Royal Charter, is also currently finalising a major educational

Council. Any views expressed by Council members are not necessarily shared by the BCC itself.

Like many other livery companies, the

project which has the potential to benefit the

WCEC has two core objectives. One of these

entire environmental cleaning industry - the

WWW.BRITISHCLEANINGCOUNCIL.ORG

is education, and the other is charity. The

establishment of a Chartered Practitioners

TWITTER: @BRITISHCLEANING

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online shopping at: www.f-w-c.co.uk/shop.htm Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk 20 AUGUST 2018

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MAKING A MARGIN - A CONTRACTOR’S BLOG

Technology now the norm in cleaning

C&M

DON’T MISS THE UK’S LARGEST CLEANING & HYGIENE EVENT

Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.

AT So Clean we’re nothing if not

devices and then signalling when the

IT-friendly. Five

work is complete

years ago I felt

and can be invoiced.

we were ahead of the game with our IT adoption, but nowadays it’s a necessity

It’s just incredible to think that all this was controlled not so long ago by printed works

rather than a nice-to-have, as

orders, spreadsheets and

there’s virtually no area of our

emailed instructions.

business that is not touched in

Organised by

The Voice of the Cleaning Industry

With their iPhones, iPads and Wi-Fi access, our area managers

it’s our specialist periodic teams

are all now effectively set up as

using WhatsApp groups to share

mobile offices, enabling them to

before-and-after photographs

carry out most operational tasks

of window cleaning and deep

on their mobile devices – tasks

cleaning, or managing our quality

that were previously paper-

audit programme on iPads, we are

based like timesheets, quality

enjoying the undoubted benefits

audits and job costings. Apart

that IT can bring to an outsourced

from anything else this means

workforce. I’m just grateful that

they waste far less time coming

both our field management and

to the office. I’m not saying they

back office teams embrace IT

weren’t productive when they

with open arms. We’re a fairly

came in, and of course face-to-

youthful outfit and I guess that

face contact with your teams

because our staff use technology

is important, but they’re busy

in their personal lives, they’re

enough as it is and what’s the

equally enthusiastic about using

point of driving 50 miles to do

it at work. This is critical, because

paperwork that can be done

with technology comes the

electronically on-site or at home

need for training and, as we all

and synched to the network

know, training for an outsourced

when they’re next online?

With the competing pressures

takes a fair degree of coordination.

of clients looking for savings

So if staff see technology as a way

on the one hand and the pay

of making their jobs easier, rather

rates of front line staff rising

than an imposition, that makes

on the other, it’s a relief to find

our lives easier.

an aspect of the business that

To give you an idea of how far

In partnership with British Cleaning Council

some shape or form by IT. Whether

workforce can be expensive and

Supported by

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offers some hope of keeping

technology has come, we are now

margins intact. So if overhead

using our contract management

savings from technology mean

software -TemplaCMS - to manage

that clients will allow us to pay

the work of our specialist teams,

our staff a decent wage, I’d

making use of its scheduling

say the industry genuinely has

functionality to plan the work

something to celebrate.

ahead, deliver daily and weekly

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tasks onto our teams’ mobile

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24/07/2018 09:44

C&M

TRAINING & EDUCATION

Face to Face With Stan Atkins, group CEO, BICSc BICSc has been at the forefront of training

to healthcare. While this situation persists, there

increased productivity and self-esteem. The

and education in the cleaning sector

will be no driver towards an entry point to the

correct training produces other benefits such

for many years. What are the current

industry leading towards a career path. This is

as reduced litigation and can promote good

challenges facing the industry?

not to say that enlightened employers are not

company culture.

The current challenges are somewhat reflective

undertaking craft training for their cleaning

of industry at large. For example, Brexit FUD

personnel, but unfortunately we do not operate

How useful are online training tools?

(fear, uncertainty and doubt), is playing its

on a level playing field.

Are they an adequate alternative to face

part. Of late there have been warnings from

to face training?

the manufacturing sector as well as service

It is always tricky to answer two questions

industries regarding the effects of not remaining

at once! There is definitely a place for online

in the customs union. The uncertainty is visible in

training especially with millennials. I frequently

the fact that companies are delaying in investing

do not read the instructions from Ikea (etc)

in training, plant and people.

and have a piece leftover at the end of the operation. My youngest son also doesn’t read

As with many other industries, particularly within the service sector, we are reliant on

the instructions on assembly etc - he just

the free movement of European citizens to fill

looks them up on YouTube. Online learning is

vitally important service sector staffing. We

in its infancy as far as the cleaning industry is concerned but to pretend it won’t have a major

are working with an aging workforce where experience and expertise are leaving the

How practical is formal training in

impact over the next five years would be like

industry at an alarming rate, making training

an industry where staff turnover is

being a Luddite.

and professional development alongside

notoriously high?

attractive recruitment policies and progression

I often quote the phrase, which unfortunately

take your driving test online! I am aware that

routes critical. For many years the cleaning

is not mine, when asked ‘but supposing

the theory test can be taken online but this is

industry has been viewed as not just a service

we train them and they leave’, responding:

enforced by a set of standards known as the

but subservient. A trained and efficient cleaning

‘supposing you don’t train them and they

Highway Code which is universally agreed.

operative should be viewed as a having a

stay’! As I have previously stated, some sort of

So, my points are: 1) The industry hasn’t got a

profession. Unfortunately, the industry is

entry level qualification is required. I am not in

universally agreed code of standards; and 2) I

divided and finds it difficult to speak with one

favour of legislation but as with all industries

personally cannot see any way of carrying out

voice and therefore is often not heard or - worse

if we don’t regulate ourselves eventually the

an assessment involving the use of machinery

still - misunderstood. Furthermore, while we

government will. The delivery of training to a

or complex cleaning processes without face

continue the race to the bottom as far as pricing

flexible workforce is only hampered by people’s

to face assessment. So, I guess the answer to

is concerned, there is no future. Carillion still

paradigms of what good training looks like.

the questions is yes they are useful and can be

reverberates but this is just one example of

Training can take many forms and increasingly

adequate but there are limitations to adopting

the purchaser not being able to determine the

is being made available in different modes with

this method of supporting training through

difference between quality and price - all too

technology providing new ways of learning.

online resources and exercises to provide

often contracts are let on price and terminated

Unless we grasp the nettle, training will continue

blended learning. In a nutshell, a mix of direct

due to poor quality/service delivery. In the

to consist of ‘follow Bob or follow Beryl’ which

training and online is an opportunity for the

cleaning industry profit should not be a dirty

is okay if Bob/Beryl know what they are doing.

industry. When it comes to assessment, a real

word. A sensible return ensures sustainability.

Anyone can clean but only those who have been

work environment is very important to observe

trained can clean properly and effectively.

technical skills but this can be supplemented by

A word of caution, however. You cannot

online theory tests.

How has the training landscape changed in recent years?

What impact does training have on staff

Over the last 25 years numerous training

retention and level of performance?

How important is it to have industry-wide

providers have come and gone. There have

Probably the most comprehensive document

training standards that the whole sector

been several government initiatives. I personally

published in the last 12 months is by the

adheres to?

wonder if the phrase ‘government initiative’ is

British Cleaning Council - The Cleaning and

This is partially covered in my answer above. It

not an oxymoron! Unlike the catering industry,

Support Services Industry Research Report

is vital that we agree achievable and acceptable

security industry and other service-related

2017. In companies that BICSc has worked

standards for the industry to adhere to so that

sectors, there is currently no legal requirement

with, structured training programmes have

we create a level playing field for training and

for any training for a cleaning operative across

improved morale, been shown to reduce staff

the industry has solid foundations from which

the spectrum, from daily office cleaning (DOC)

churn and, when implemented correctly, has

to grow. Furthermore, if such standards are

22 AUGUST 2018

WWW.CLEANINGMAG.COM

TRAINING & EDUCATION

C&M

agreed, skills training becomes transferable across the cleaning sector. Any training is better than no training but accepted accredited training increases the individual’s repertoire of skills and shows consistency across the piece.

Following on from the previous question, how important is it to have industry-wide procedures - for example, colour coding?

What role does BICSc play in driving this?

It is essential to have an industry-wide acceptance of procedures that do not have a statutory requirement and are often referred

Council and in due course it will lobby to have

early adopters of new technology but for these

to as common sense. The problem with

its revised standard for cleaning and hygiene

to take hold often requires three to six years.

common sense is that it is not very common.

and colour coding adopted. There are other

I am thinking of, for example, microfibre and

Over 25 years ago, BICSc developed a best

less obvious standard operating procedures,

robotics. It is clear that robotics and the Internet

practice colour coding system for the cleaning

however, that require consideration – for

of Things will have a major impact on the

and hygiene industry. This was some years

example, cable management.

working practices of cleaning operatives going forward. The issues raised by this changing

before the National Health Service produced its guidance. The Institute reviewed this code

In a fast-paced, ‘connected’ world of cleaning,

some eight years ago and enhanced it. The

what does the future of training in this sector

Institute has not been successful in gaining

look like? What initiatives does BICSc have

certainly for the last decade, to provide craft

universal acceptance of its best practice for

planned to meet future demands?

skills to cleaning operatives. Yet over the next

colour coding. Colour coding remains a practice

I have a fundamental issue with this question

decade, BICSc will be delivering technical skills

which is applied differently across the industry.

which relates to the phrase ‘fast-paced’. In my

to future technicians and cleaning industry

In order to drive progress I have placed this

personal view the cleaning industry is about

supervisory specific workshops and seminars.

challenge on the agenda of the British Cleaning

evolution and not revolution. There are often

WWW.BICS.ORG.UK

WWW.CLEANINGMAG.COM

culture are yet to be addressed.

The primary objective of BICSc has been,

AUGUST 2018 23

C&M

TRAINING & EDUCATION

Learning – on the job Saltgreen Residential Care Home in Eyemouth, part of SB Cares in the Scottish Borders, invited the Robert Scott team to carry out a review of its current floorcare system to find out where efficiencies could be made in reducing waste water, chemical use and to increase productivity.

Following an in-depth evaluation, Kelly Brierley, key account manager at Robert Scott, reports on her findings and how the team weas able to advise the care home on implementing a new microfibre cleaning system designed to save time, money and improve staff morale as a result.

Susan Chisholm, manager at Saltgreen

WE often get asked for by our distributors to provide a review service for end users. We

Residential Care Home, said: “Cleaning of

frequently visit them on our customers’ behalf

the home had previously included the use

to spend a day with their cleaning operatives

of traditional mops and cloths, and due to

to understand the challenges they face and

infection control policy a clean mop and fresh

recommend the best practices and products to

water had to be used in every room to avoid

get the job done. We then follow this up with

cross-contamination. As a business this had

on-site training to make sure any new products

a detrimental effect, meaning that our water

are demonstrated correctly and used properly.

consumption increased to approximately 300,000 litres per year to clean a 35-bed unit,

In this example, Saltgreen was using a very traditional system of mops and buckets, textile

Kelly Brierley

utility costs increased due to charges for water in and water out, chemical costs increased,

wipes and a lot of chemical cleaning agents.

Our distributor, Unico, asked Robert Scott to

and mopping systems, such as the Speedy

and time to clean increased as staff had to trail

introduce the Rokleen microfibre system, which

microfibre flat mop, are safer to use, lighter

back to change water with the access getting

is a trolley-based cleaning system consisting of

than traditional mops and significantly quicker

further away after each room. One of the claims

a core range of products that can be tailored

to clean with. Microfibre has been proven to

of the microfibre mop cleaning system was that

to suit the customer, designed to reduce

remove over 99.9% of dirt and bacteria while

I would see a reduction in time spent carrying

cross contamination and maximise cleaning

traditional systems often only remove 60%.

out tasks with this new system. This can be

standards across site.

Microfibre also removes dust completely,

quantified in real terms as, so far, I have seen

leaving no cleaning films behind and therefore

a 25% reduction in staff time spent doing the

along with the day-to-day cleaning of residents’

ensuring surfaces stay cleaner for longer.

same tasks with microfibre, compared to using

rooms, public areas and kitchens, it’s important

And finally, with care home cleaning in mind,

the old system. Not only has this improved

to ensure that any spillages or dirt caused by

microfibre enables cleaning without the need

staff morale greatly, which impacts positively

heavily trafficked areas can be quickly and

for noisy machinery such as vacuum cleaners

on productivity, but the home is visibly cleaner

effectively cleared without having to close down

and polishers.

and we are using fewer chemicals, which

In busy environments such as care homes,

sections of the building.

Of course, the successful implementation

reduces costs further. Another benefit is that

of any new system comes down to the

areas where we store chemicals and cleaning

mopping systems and cloths really do come

team responsible for cleaning the site and

equipment are far tidier and more organised

into their own. As one of the first companies

improvements they see in the user experience,

with the new system.”

to introduce microfibre products into the

as well as efficiencies for management who are

UK janitorial sector, we’ve been encouraged

responsible for running the business.

This is where the benefits of microfibre

Susan Chisholm continued: “Infection control audits are having better outcomes with

over the past 20 years by the increased use of

most areas’ results sitting at medium to high.

microfibre to not only clean a wide range of

Significantly, during a winter period where we

surfaces and floors, but also to help companies

are at high risk of infection outbreaks, we have

adhere to the demands of sustainability and

had none and this includes having two service

the environmental concerns associated with

users with Norovirus symptoms and no spread.

our industry.

One of the most positive outcomes for me as a manager is that the staff group feel listened

Microfibre mops and cloths are designed to clean surfaces without the use of chemicals

to and valued as they reported the difficulties

which means that cleaners can improve

they were having with the previous mopping

sustainability and dramatically reduce costs,

system and their high workload, which was

while eliminating the need for harsh chemicals

causing stress. Cleaning staff in this home are

and excessive amounts of water.

held in high regard as they are our front line of protection for infection control. At a recent

Microfibre mops and cloths can be washed and re-used many, many times over 24 AUGUST 2018

Saltgreen Residential Care Home

cleaners’ meeting the new mopping system WWW.CLEANINGMAG.COM

TRAINING & EDUCATION

was a discussion point and all staff spoke very

C&M

belongs in the past, and today’s modern,

Seeing such positive results from the

highly of the Rokleen system. They were so

implementation of the Rokleen microfibre

environmentally conscious businesses

enthusiastic, in fact, that they wanted to invite

system at Saltgreen demonstrates just how

will not tolerate cleaning regimes that

the Robert Scott team to a meeting to give their

effective a new system can be, from reducing

do not stand up to scrutiny from either a

positive feedback directly. The support team

water usage to improving productivity and

sustainability or environmental standpoint.

has also benefited from the new system when

morale in front line staff. As a company

Microfibre provides the best possible option

it has had cause to use it, making its role more

with over 90 years’ cleaning know-how

to not only clean quickly and effectively, but

efficient when cleaning up after the care tasks it

we’re confident that floor cleaning with

in a manner fit for a sustainable future.”

performs, such as bathing and personal care.”

chemicals and excessive amounts of water

WWW.ROBERT-SCOTT.CO.UK

‘Woolsafe-approved’ training CLEANING professionals looking to become

carpet cleaning course, with the following day

WoolSafe-approved can now do so with

moving onto a stain removal course.

The carpet course covers carpet identification,

Prochem Europe. The Surrey-based company runs regular WoolSafe fibre care training

cleaning techniques, and chemicals and their

courses at its training academy in Chessington.

uses. The following day’s discussions cover stain removal, understanding the chemicals needed,

The next course, to be held on Thursday

as well allowing some time for class-based,

6 September, is best suited to cleaners who have already reached a reasonably high level

become a WoolSafe-approved carpet care

of competence and experience in cleaning

specialist or not.

carpets and rugs. The course is also a useful

practical hands-on stain removal.

Either course is £120 + vat with a 15% discount if both courses are booked at the same time.

Prochem Europe is also holding its next

reference and resource for anyone tasked with

regional training courses in Leeds in October. On

maintaining residential or commercial wool

Tuesday 2 October the Prochem training team

carpet and rug installations, whether they

will share the latest on carpet care with a one day

WWW.PROCHEM.CO.UK More Training & Education on Page 34.

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C&M

FACE TO FACE

Face to Face With Mark Bresnihan, CEO of ICE Following your company’s ‘launch’

say that we believe the market is now all about

presentation in London in January,

price play, but it is about giving customers

how are things progressing?

options. At the start of the year we launched

It may be worth me starting by saying that

our M-Tech line, which is a high-end technology

rumours of the ICE business have been rife

solution to sit alongside our commercial line.

Now with the launch of our latest

during the course of 2018. However, I have never been one for rumour or conjecture - our

proposition we are covering all bases: V-Line

philosophy is about getting on with the job

(value range), Commercial (core equipment

in hand… We have made no secret to our

range) and M-Tech (premium range).

Choice is extremely important as is listening

customers that the start of 2018 has been a challenging one for us, the administration/

Mark Bresnihan

to our customers and responding quickly with robust solutions. I am also pleased that V-Line

liquidation of two large customers along with the integration and coming together of

barriers early to then be match fit and ready…

comes to us from within our existing supply

four companies would be a challenge for any

Ready we are, and I am pleased and proud to say

chain, so we haven’t needed to get involved

organisation whatever size or stature. We are

that we have not lost a single customer based

in China-manufactured products to meet the

extremely proud of our people and how they

on the coming together of the organisations.

market requirements. We think this is a real

have risen to these times and changes, and it is

Our offer hasn’t changed and in fact you will see

bonus for us at this stage and means we can

through very open and direct communication

some further developments coming from us very

be more agile about how we go about our

with customers that they have remained both

soon. Flexible hire is a key area of growth and

business in the future.

extremely supportive and loyal to us during this

now makes up £10 million of our group turnover.

Is the job of incorporating Reintec into

settlement period. A testament to our tenure and longevity within the cleaning market, I

ICE has witnessed several developments

ICE now complete or are there further

believe, and very powerful for us as a business.

in recent months. How have these

enhancements to the offer on the horizon?

I am very pleased to announce and confirm

strengthened the ICE offering?

It’s done - apart from some finessing to our

that we are now fully integrated, and in June we

We are about to launch V-Line - this is our value

hub locations to drive further quality, the

enjoyed our best month of 2018 and one of the

model that brings to market a no-frills budget

business is now totally integrated. Further

best in our history. We are very optimistic and

equipment range to accompany our already

enhancements include our vision to have a 24-

motivated about meeting our financial budget

extensive product portfolio and offering.

hour solution for any customers requirements.

and plan for 2018.

Listening to our customers and the market

This would mean that if a customer wanted

and seeing that the price point of equipment

a machine to buy or rent, an engineer visit, a

What challenges have you faced integrating

continues to be very competitive has led us to

part, or any type of managed service related

Reintec into the business? Have you changed

respond with a value proposition. This isn’t to

solution from the ICE business, they would

the established Reintec offering, or are you

have it within a 24-hour period.

still going to market with the same flexible hire options?

What plans do you have to alter the number

Well it has been a challenge and I think we

and scope of machines available under your

always knew that. Any integration of this nature

‘ICE Rental’ offering?

and size along with the speed and pace we

Essentially, everything within our extensive

decided to move at was going to be difficult. One

range (apart from the V-Line equipment) will

could not sit with you today and say that it’s not

be available to rent under our ICE Rental

been a tough period for many different reasons,

solution. Our rental fleet now consists of

but the vision was also to integrate fully from

over 40,000 machines. It’s probably worth

day one, work hard and push through the pain

mentioning that our business is made up of

26 AUGUST 2018

WWW.CLEANINGMAG.COM

FACE TO FACE

C&M

They have a touchscreen control panel which includes video tutorials on how to operate and maintain the equipment. You can also set water flow, suction, pad/brush pressure, and speed for different flooring types/zones within one site. This means the operator simply has to select which zone they are cleaning, and the settings will adjust automatically. The integrated telemetry system gives complete visibility of the equipment utilisation and performance, and all this information can be easily accessed via our App. What aspirations do you have to continue to build the ICE business, either through acquisition or organically?

I think for this year, other than our budgeted organic growth, 2018 is about consolidation for ICE and making sure everything is future proof. As a result of the recent acquisition, four key areas: Solutions - our full range of

our customers with credible data allows us

we are finding some interesting routes to

products for purchase; Managed Services - our

to support them to drive performance and

new markets and we believe our future

field-based equipment service division; Rental

longevity through their asset base more cost

growth and opportunity will come from

- from one day to seven year rental options;

effectively in the future.

infiltrating new market sectors, which we are already busy planning for in 2019.

and ICE Direct - our used, refurbished and trade sale division.

What are your plans for the ICE MTech

We are for sure in a changing and

range, and what sets this equipment ahead

contracting market place and in order to

What product developments can we expect

of its competition?

stay ahead of the times our business will

going forward, particularly looking at new

Our MTech range is already proving to be very

continue its quest and commitment in

technologies surrounding robotics and IoT?

popular with many of our customers. These

innovation and development, as well as

As you know, technology and innovation

are high end machines that combine the

customer retention - a subject which is

has been a crucial ingredient to our success

latest in cleaning technology with superior

massively important to us.

over recent years. Our Robo 3 sales have

quality equipment.

WWW.ICE-CLEAN.COM

increased 50% year on year, which is great news and we really feel we are ahead of the curve in this regard. We also see it as a real positive that more autonomous machines are coming to market as this is the future. The fact that our machine has been in the market for some time, but with continual software developments and enhancements means we have a tried and tested solution. This puts us in a strong place as this area of the market continues to evolve. Our ‘Smartly Connected’ campaign is now really starting to come to life.

Connecting the operative in the workplace to our business through hardware and software solutions to better support them in their daily tasks is hugely important.

This, coupled with the correct machine usage data, analytics and remote diagnosing of equipment faults and potential failures, will form a huge part of our route to customers in the future. It will also become crucial to people making those all-important asset purchase or rental decisions going forward. Arming WWW.CLEANINGMAG.COM

AUGUST 2018 27

C&M

ODOUR CONTROL

The air we breathe Samantha Stocks, director at washroom services provider Simply Washrooms, discusses how poor air quality can lead to offensive odours and the spread of harmful bacteria and the implications this can have for commercial buildings.

IT might seem obvious to say, but first impressions really do count. In buildings such as hotels, leisure centres, restaurants, airports, cinemas, or in healthcare environments such as residential care homes, odour control is essential for the health and wellbeing of visitors, residents and staff alike.

Recently the Relatives and Residents Association said odour was one of the key determining factors as to why families would not choose a residential care home for their elderly relatives. The same is true for the commercial sector. No one wants to stay in a hotel room or use the washrooms in an airport that do not pass the sniff test. Importantly, this has significant financial and reputational implications for any commercial business. After all, every unoccupied room - whether that be

multiplication and can grow and divide every

prone to infections. There is no denying the

in a residential care home or hotel - loses the

20 minutes and in the right conditions, one

financial and resource demands an infectious

business money.

can become several million in just eight hours.

outbreak can place on a facility are significant.

In enclosed spaces, airborne microorganisms

Yet, it is the more pressing human cost on those

Offensive odours are often a sign that bacteria

are deposited on surfaces where they can

infected and their families that is incalculable.

are present in the environment. The air all

continue to grow, leading to offensive odours

around us contains microorganisms - bacteria,

and the spread of infections leading to an

enough to stop the colonisation and spread of

viruses, moulds, fungi, and volatile organic

unhygienic environment.

harmful microorganisms. As soon as the area is

But it’s not just an issue of lost revenue.

compounds (VOCs) - while some airborne

In the care environment the problem is

Cleaning and disinfection alone is not

cleaned and then used again, the unpleasant

microorganisms create offensive odours

compounded by residents often living in close

odour returns, and bacteria continue to

alarmingly, others spread harmful infections.

proximity which can lead to infections spreading

grow and spread. Chemicals, fragrances and

rapidly. Coupled with this, residents often have

perfumes only make matters worse by

Airborne microorganisms grow at a rapid rate. Bacteria reproduce through

28 AUGUST 2018

weakened immune systems making them more

Continued on page 30.

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C&M

ODOUR CONTROL

in microorganisms with the UV radiation disrupting the microorganisms’ DNA, leaving them unable to perform vital cellular functions.

Utilising dual lamp ultraviolet light operating at the peak UVC wavelengths, creating germicidal irradiation, hydroxyl radicals, superoxide ions, plasma quatro and optional Ozone is created. This process freshens the air by killing airborne pathogens, viruses, bacteria, fungi, mould spores, dust mites, allergens, and by decomposing odours and harmful gases.

Neutralising odours through air purification systems results in fresher, cleaner air, greatly improves air quality and creates an environment that is welcoming, clean, comfortable and, importantly, hygienic. The result is a more hygienic air system that eliminates offensive Continued from page 28.

control regime. When we look at air quality

odours, reduces the risk and spread of bacteria

temporarily masking the odour rather than

management, air purification systems offer

and delivers cost efficiencies.

treating the source of the problem - the

a permanent 24 hours a day, 365 days a year

microorganisms in the air and on the surfaces.

system that guarantees to eliminate odours and

significantly affect sales, profit and reputation

control infections in any enclosed space.

whilst in the residential care environment they

To reduce the risk from airborne viruses and infections and ensure visitors, residents and

Air purification systems work by utilising

After all, in business, offensive odours can

can affect the health and wellbeing of residents,

staff are safe, building owners and management

ultraviolet light operating at peak UVC

visitors and staff. So, the question is, can you

companies must adopt a holistic approach to

wavelengths. Otherwise known as ultraviolet

really ignore that smell coming from your

their cleaning regimes and make air quality

germicidal irradiation (UVGI), UVGI is highly

washrooms or the room down the corridor?

management a key component of their infection

effective at destroying the nucleic acids

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30 AUGUST 2018

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C&M

SPECIAL REPORT

Exchanging ideas to increase innovation Phil Smith, group sales director at Templewood Services/LCC Support Services, highlights innovations that are transforming cleaning services.

SHARING pioneering ideas was the focus

complicated. In some instances it is represented

biodegradable wool to protect commercial

behind LCC’s inaugural Innovation Exchange

by different attitudes and approaches, rather

kitchen exhaust extraction systems. Another

which took place at our Brentwood office,

than introducing a new product or service. Our

innovation showcased was the Puracator,

around the Old Pump Works, on 24 May.

focus is continuous improvement across all

a ground-breaking drain cleaning system,

There are many products, processes, services,

areas of our business and our operational team

eliminating the need to dismantle pipework.

technologies, and business models that are

shared the benefits of on-going training, fair

transforming the cleaning sector. Service

pay, auditing, and compliance to help build the

providers, clients and existing and potential

right environment for innovation.

The organisations which exhibited at the event were: • Atrium GS Ltd/Puracator.

• Bridge Recruitment.

supply partners should be encouraged to embrace and exchange in order to champion

A wealth of ideas

• Ceris Burns International.

and increase innovation.

The informal and relaxed environment gave

• Clover Chemicals.

attendees the opportunity to meet birds

• C&M Environmental.

a range of organisations providing support

of prey used for pest control, to participate

• Complete Washroom Solutions.

services to the industry, to showcase

in competitions, experience travelling in a

• Corps Security.

innovations that are transforming the cleaning

mobile elevating work platform (MEWP) used

• Ethical Nation.

sector. The event comprised:

for cleaning at height, and to see how water

• Industrial Cleaning Equipment (ICE).

infused with ozone can provide a simpler, safer,

• Innovation Cleaning Solutions.

more sustainable way to clean and sanitise

• Killis (showcasing the Tersano range).

hard surfaces.

• Kimberley-Clark Professional.

The networking event brought together

• Outdoor and indoor demonstrations of machinery and technology-led solutions.

• Exhibition areas where ideas and questions and answers were exchanged.

Innovations on display included solutions

• Pearroc.

for floor cleaning. ICE displayed the Robo

• Progress Cleaning Services.

3 which uses patented laser navigation to

• RAMS FM alongside SpaceVac.

detect its surroundings and clean floors. Unger

• Robert Scott.

encourage innovation, including accredited

showcased its innovative erGO! clean floor

• Safeguard.

training, fair pay and staff motivation.

cleaning system, designed to be faster, more

• Scot Young Research (SYR).

ergonomic and more efficient.

• Shepherd Filters.

• Sharing of handouts and informative case studies.

• Exploration of working practices that

Technology was a key focus at the event, including the Internet of Things, which is

Implementing green thinking in business

•T emplaCMS integrated management software.

enabling data to be collected to improve the

can help organisations use products and

delivery of cleaning services. Also on display

materials more efficiently and sustainably.

• The Living Wage Foundation.

were the latest telemetry tracked machinery,

As an example, Ethical Nation shared its

• uComply.

web-based solutions and smart apps.

expertise on calculating carbon footprint. Many

• Uhub.

environmentally-friendly products were on

• Unger.

display, including Shepherd Filters made from

• Vectair Systems.

Innovation can come in all shapes and sizes and making changes does not need to be

32 AUGUST 2018

WWW.CLEANINGMAG.COM

SPECIAL REPORT

Continuous improvement

Alan Stenson from Ethical Nation said: “This

C&M

has been of such great benefit to our supply

Feedback from many of the attendees was

was a really useful event. Opening up the

partners. Sharing best practice, innovative

that they had experienced new ideas, across

communications channels is always positive

thinking, new attitudes and behaviours that

multiple sectors to consider implementing.

and it was great to see a range of organisations

‘disrupt’ the norms and accepted trends,

Colin Harrison from Atrium GS Ltd/Puracator

from the customer and supplier side in this

brought together in a positive and collaborative

inclusive opportunity.”

forum, has to be the way to guarantee that

Said: “Conceptually this event was a very good idea and could form the basis of good, future relationships.”

We’re delighted that our inaugural event has been a success and, in particular, that it

innovation is truly championed.

WWW.LCCSS.CO.UK

The Official Partner of the Cleaning Show

Established in 1953 and always reaching the right audience Official show magazine of

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24/07/2018 12:05

AUGUST 2018 33

C&M

TRAINING & EDUCATION

Training to achieve desired results Thomas Stuecken, chairman of OspreyDeepclean Ltd, reports.

TRAINING and education within the cleaning

enable them to achieve the required results and

• The frequency of the task.

sector is a management tool that can be used

standards.

• The equipment to be used.

to reduce costs and improve the efficacy and

OspreyDeepclean has conducted its own

• The method in which the equipment is to be used including the cleaning and safe

time efficiency of cleaning tasks but is often

studies with the UCLH, London and TNO in

seen as a necessary evil. In the UK, the British

The Netherlands which both identified that

Institute of Cleaning Science (BICSc) advocates

healthcare equipment itself is very often the

the need for training and education although

most likely source of nosocomial infections

standard health and safety information

cleaning itself it not a science but more an

in hospitals. Other research published in the

regarding the use of the equipment in its

operational task that can be very subjective.

Journal of Hospital Infection indicates that

given environment.

For example: ‘What is clean?’ One person’s

up to a third of all HCAIs may be preventable

standard of cleanliness is unlikely be exactly

simply by adequately cleaning hospital

microbiological staff are very aware of the

the same as another. And there is little doubt

equipment. Reviews were conducted which

reasoning behind the cleaning of certain

that the standards of cleanliness between two

aimed to systematically determine the level

areas and how frequently this must be done.

environments will also differ hugely.

of contamination on hospital equipment. This

Cleaning operators themselves, however, are

led to the identification of viable cleaning

not always aware of this same information and

the healthcare sector, report that even the most

protocols and the methodical quality of current

are therefore not always aware of the reasons

‘low tech’ cleaning devices such as disinfectant

evidence was established. The same study

behind the stringent approach to cleaning.

wipes - specifically designed to eradicate MRSA

published in the Journal of Hospital Infection

in hospitals - have been found to actually help

reported that 86.8% of all sample equipment

risks (HACCP) in any healthcare environment

spread deadly superbugs because staff are

was contaminated. One of the most important

and to prioritise the necessary preventative

using them to clean more than one surface.

outputs of this study is ‘how clean is clean?’ can

actions to achieve the desired results. When

So is this a failure of material and insufficient

be effectively determined and measured for

trying to achieve cleaner hospital environments,

research or the method, training and a lack

specific cleaning tasks.

transparency and good communication are

Recent news articles, specifically targeting

of general knowledge? Or is it a combination

Validation tools such as ATP bioluminescence

storage of cleaning equipment.

This must be given in conjunction with

Generally infection control and

It is therefore absolutely vital to identify the

as vital to success as is competency-based

of both? It is therefore absolutely vital that

are often used in hospital areas to achieve the

staff training. The studies conducted by

cleaning staff are made aware of the reasoning

required cleaning results but it’s also important

OspreyDeepclean concluded that a cleaner

behind each cleaning task and the standards

that competency-based staff training is linked

hospital environment can be achieved through

required, whether it’s to simply ensure a visually

to standard operating procedures (SOPs). For

the utilisation of the correct methodology of

clean environment or to achieve a pathogen

each cleaning task there should be:

cleaning combined with competency-based

free environment. The operative must be fully trained in the methods and technologies to

• C lear, written instructions detailing the objectives.

staff training.

WWW.OSPREYDC.COM

Avoiding a nasty shock Darren Bakewell, electrical tutor at Rebus Training, reports.

ELECTRICAL safety is an area that almost every

practicable and to also ensure that equipment

testing (PAT) - should be based on a risk

company must deal with - it covers items like

is suitable for what it is used for and only used

assessment and, dependent on the risk, the

computers and cleaning equipment through to

for what is suitable.

frequency can be determined. The types of

What can happen if we don’t carry out

things that should be considered are where the

of electricity. Why do we need to look at this

maintenance? Damage to property or injury

equipment will be used and who will be using

area when we have so many other areas of the

to staff or members of the public would be the

it - trained members of staff or members of the

business that require our time and attention?

worst-case scenario but faulty equipment can

public? What type of equipment is it? Hand held

We all want our staff to be safe at work and

also mean that you are unable to meet your

equipment is generally more dangerous than

return home at night which means we have

customers’ expectations. We all know that a

stationary equipment as it is being held when a

already bought into health and safety but it

poor reputation can cost a company orders and

fault occurs. How is it designed to protect in the

does go further than that. There are statutory

that has a knock-on effect to its profitability.

event of a fault? Class 1 has an earth and more

equipment for the generation and distribution

requirements for us to maintain our equipment to prevent danger as far as is reasonably 34 AUGUST 2018

In-service inspection and testing of electrical equipment - often called portable appliance

possibilities for things to go wrong than Class 2 Continued on Page 36.

WWW.CLEANINGMAG.COM

CSSA WOMEN FOR WOMEN GROUP The CSSA Women’s group have teamed up with Jangro to host a series of free training programmes to help refresh the skills required by cleaning operatives to carry out their day to day duties at a confident level.

The next training session will be held at the Jangro Head Office, Jangro House, Worsley Road, Farnworth, Bolton, BL4 9LU on Tuesday 18th September from 10am.

Topics will include: • Introduction to equipment • Guide to Cleaning Wash Basins & Taps • Guide to Cleaning Stainless Steel • Guide to Cleaning Glass & Mirrors • Guide to Cleaning a Toilet • Guide to Cleaning & Organising Cupboards • Guide to Mopping a floor Manchester | 18th September 2018 | 10am – 12 noon

Following a series of surveys within the commercial cleaning and facilities management sector, cleaning operatives voiced the like to refresh skills and learn new techniques to apply within their daily roles. In addition to the morning session we will work on self-confidence building and networking with peers.

This a great opportunity for individuals to join the free training session to learn new skills and for companies to put forward individuals to help their business grow.

If you would like to join the session simply email Cecelia Hubert at Jangro: c.hubert@jangrohq.net

The initiative and group is already supported by the CSSA and the British Cleaning Council and is sponsored by Principle Cleaning Services.

You can follow developments and news via our social media links.

CSSA Women for Women and Youth Group @cssa4women

C&M

TRAINING & EDUCATION

Continued from Page 34.

The combined inspection and test has the

equipment that has two layers of insulation or

visual inspection as well as tests to ensure the

one reinforced layer.

insulators of the appliance are sufficiently high

When new equipment is deployed within an

to protect the users and that the earth (Class 1)

organisation it may need nothing more than

to the appliance is sufficiently low to protect the

a check to ensure no damage has occurred

users in the event of a fault.

during delivery and for the duty holder to

The most important of these is the visual

decide on its risk. If you are hiring equipment

inspection that is carried out in each case

then it should have been checked for safety

as this will identify most of the faults with

before its hire but if you have it for over seven

equipment. A process needs to be in place to

days you should decide on its risk and when it

deal with any faults that are found either by

should be inspected/tested.

members of staff or by contractors carrying out

The levels of inspection and testing that

the testing on your behalf. This may include a

are available are user checks, formal visual

quarantine area to put faulty equipment while

inspections and combined inspection and

it awaits repair or disposal. If being repaired

testing - all should be carried out by people

then the equipment will need to be tested

that are competent to do so. The user check

after the repair to ensure that it is safe to be

training course which tend to fall into two areas

is a visual inspection of the equipment for

put back into service (this is often done by the

- one is certified by an awarding body and these

damage or faults that can be seen or are

repair company).

tend to be about 2 to 3 days in duration and go

known to the user. The formal visual is a more

If equipment has been found to be faulty it is

into detail regarding the legal aspects as well

involved inspection of the equipment and plug

not just enough to get it replaced or repaired,

as the physical and theoretical requirements

tops are opened and terminations and fuses

the duty holder must consider if it was/is

of doing the testing; the other courses tend to

are checked to ensure that they are correct

suitable for the task that is being undertaken.

be half to one day in length and focus on the

and have not become loose or tampered with.

Was it being used properly? Should the period

actual testing and inspection process which

between inspections/tests be reduced?

maybe all that is needed in that organization,

The question many of us face is should the inspection and testing be carried out in

Next, they will need a portable appliance

house or contracted out? As with most things

tester and this needs careful thought as they

both have benefits and drawbacks depending

range from the simple hand-held types to units

on your organisation and the number of

that can print out labels and store results to

appliances and the number of locations at

download later, or units that are more suited

which they are kept. The individual price per

to being sited on the workbench. This test

appliance varies greatly and you also should

equipment will require calibration and proof of

consider if any minimum charges apply, eg

ongoing accuracy.

per site. Ensure that you carry out the normal

36 AUGUST 2018

especially if they are not the duty holder.

The report can be on paper, Excel

checks when engaging a contractor such

spreadsheet, PDF or specialist software but

as insurances, risk assessments, method

when you receive it, you must review it and

statements etc. Can it be done in house? Yes, if

look for any actions that you need to close out

you have staff with time available, you will need

and to review your risk assessment and if your

to ensure that they can carry out the testing

inspection/test frequencies are still adequate.

and inspection correctly and this may mean a

WWW.REBUSTRAINING.CO.UK

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PRODUCT NEWS

A free best practice sustainability guide, highlighting both the challenges to and opportunities for the green transformation of businesses, has been launched by Julius Rutherfoord & Co. Entitled ‘A secure

Free sustainability guide outlines opportunities for businesses

approach to workplace sustainability’, the guide highlights practical, green measures and includes a checklist for how businesses can reduce their environmental impact.

The London specialist in secure commercial cleaning is making the guide freely available on its website, as the importance of sustainable actions and minimising the amount of materials that end up in landfill or polluting the oceans is becoming more paramount to everyone.

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 71316 SALES DIRECTOR

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

in machinery, products and technologies mean that more can be reused and recycled, and

Michelle Andrews michelleandrews@quartzltd.com 01737 855086

environmentally friendly methods can be used in every business sector. It’s important that

PRODUCTION MANAGER

Caroline Hutchins, operations director at Julius Rutherfoord & Co, said: “Advancements

companies you outsource services to have impeccable green credentials, and are passionate about working with you to further your environmental goals. Our recommendations in the guide are based on almost thirty years’ experience working in partnership with our clients to implement

C&M

Carol Baird carolbaird@quartzltd.com 01923 437619 MANAGING DIRECTOR

sustainable measures.”

Steve Diprose

To download the best practice guide please visit:

CEO

WWW.JULIUSRUTHERFOORD.CO.UK/ABOUT/SUSTAINABILITY

Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

NORTHWOOD’S Leonardo

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

dispensing systems have made such a big

Charity saves on paper cost

saving for Hanham Community Centre in Bristol that the charity has been able to divert funds to other aspects of the services it provides to allow people to develop skills and to socialise.

Decisions on FM are important when money is tight and it was

following a careful assessment of the needs of the centre, which has some ,000 visitors a month, that it was decided that Leonardo dispensing could provide a more efficient cost in use performance than the bulk pack and V-fold towels that had previously been installed.

The results have been astounding. The four months after the introduction of Leonardo compared to the four months before showed a cost reduction of over 30%.

WWW.NORTHWOOD.CO.UK CEDA has announced the launch of its latest catering equipment industry technical document - ‘Interface between fire-fighting systems and other systems in commercial kitchens’ - jointly published by the Fire Industry Association (FIA).

The document is intended to offer guidance to suppliers of catering equipment who are often required to provide fire protection systems and regularly have problems in ensuring that connections are made between the controls of the fire protection system and other systems, such as building

Commercial kitchen guidelines published

management systems, kitchen extract fans and fuel supplies.

The document is available as a download from the ‘standard documents’ page on the members’ section of the ceda website, along with a guidance document that has been issued to ceda members which gives guidance on good practice relating to the provision of fire suppression systems and also on the use of the ceda/FIA document.

WWW.CEDA.CO.UK

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PUBLISHED BY

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ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

Printed by Pensord Press Ltd, Cardiff, UK

AUGUST 2018 37

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26/09/2017 13:39

Established in 1953 and always reaching the right audience

Official show magazine of

THE

CLEANING SHOW

The biggest read within the cleaning & support services sector Make sure you reach your audience and advertise with us.

Published by

For further details please contact: Vanessa Van Santen-Smith, Sales Director C&M Magazine T +44 1737 855041 M +44 7944 277598 E vanessavss@quartzltd.com

Michelle Andrews, Sales Manager C&M Magazine T +44 1737 855086 E michelleandrews@quartzltd.com

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C&M PRODUCTS & SERVICES DIRECTORY

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PRESSURE WASHER CLEANING, HOT & COLD

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● High Level External Cleaning ● Fascia’s and Cladding ● Gutter Inspection & CleaningSpace Vac equipment utilised where possible to avoid the need for working at height ● Mechanical Sweeping

We are Safe Contractor approved, our staff are trained and certificated to work at height and are able to access up to 46 metres Tel: 01322 228302 Email: Enquiries@reactive02.co.uk Please visit our website for more information Website: www.reactive02.co.uk

Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 • michelleandrews@quartzltd.com

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26/09/2017 13:34

AUGUST 2018 39

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