THE OFFICIAL PARTNER OF THE CLEANING SHOW
MARCH 2018
IN THIS ISSUE: ᔢ Washroom Hygiene Products, systems and techniques to maintain washrooms to the highest standards.
ᔢ Manchester Cleaning Show Preview A round up of the planned attractions at this year’s Manchester Cleaning Show – 11 and 12 April.
ᔢ Special Report Rebrand ‘more than just a new image’ – Neil Nixon reports from Robert Scott, one of the UK’s largest manufacturers and suppliers of cleaning products.
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The Official Partner of the Cleaning Show
M ARCH 2018
PLUS: • Industry news • People • Contracts • Products
WASHROOM HYGIENE Products, systems and techniques to maintain washrooms to the highest standards. >>> page 26
MANCHESTER CLEANING SHOW PREVIEW A round up of the planned attractions at this year’s Manchester Cleaning Show – 11 and 12 April. >>> page 36
SPECIAL REPORT Rebrand ‘more than just a new image’ – Neil Nixon reports from Robert Scott, one of the UK’s largest manufacturers and suppliers of cleaning products. >>> page 24
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EDITOR’S LETTER
C&M
Technology triumphs I had the pleasure of sitting on the judging panel for the
to ‘Smartcall’ the ICE experts – via the ICE App - and show them
inaugural CSSA Innovation Showcase on 12 February, and
a live video feed of their issue. At the touch of a button an ICE
the one over-riding impression that I was left with is the
expert appears on the operative’s mobile screen to help with
positive way this industry is using technology to improve
any questions or problems. The expert is also equipped with
literally everything. Whether it’s recruitment, on-boarding
their own digital tools, enabling them to highlight – by drawing
and compliance, training, asset management, maintenance,
on the screen – any areas that need attention. This system
employee well-being, or just the standard of cleaning,
alone has the potential to drastically reduce the number of
technology is being used creatively to improve our industry.
engineer visits, the number of engineer miles travelled, and the amount of downtime for a customer’s machine. Around 30% of
A few weeks earlier, I was invited to an event hosted by ICE
all engineer call-outs are ‘unnecessary’ – in that issues could
to see how recent acquisitions would be accommodated
have been resolved by the operative on-site. ICE Smartcall
within its evolving business model. And once again, clever
provides the solution.
use of technology came to the fore. ICE has recently added the Reintec, TecServ and CES businesses to its portfolio,
And yes, technology is being used in many other far more
resulting in the largest service infrastructure - 65 engineers
advanced and impressive ways within our sector – robotics
managing over 24,500 sites and 140,200 machines - in the UK
being a key focus at the moment – but ICE Smartcall is a
and Ireland. To streamline the various brands across the group,
great example of where technology can be applied to solve
ICE has created four divisions: ICE Solutions – Equipment
everyday problems.
and Technology; ICE Managed Services – Equipment Fleet Management; ICE Rental; and ICE Direct – more details can be
Wishing you a happy, clean, tidy and healthy month ahead.
found at www.ice-clean.com. One of the stand-out developments ICE has introduced as part of its restructuring is ICE Smartcall – proving that technology doesn’t necessarily have to be complicated to be effective. ICE Smartcall offers live video support for onsite operatives and engineers - with a dedicated team of ICE specialists available
Neil Nixon, Editor
to take their calls. Cleaning operatives use their mobile devices
Cleaning & Maintenance Magazine
@cleaningmag
WWW.CLEANINGMAG.COM
Cleaning&Maintenance
MARCH 2018 5
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CONTENTS
C&M
46
Special Report Resolving the grease problem - Gary Nicholls, MD of Swiftclean Building Services, reports.
MARCH 2018
08 17 18 22 24 26 48
Industry News In the news this month… Deb ‘Team of the Year’ donates to Padley Group charity, 2018 Loo of the Year Awards launched, CHSA to sponsor CSSA’s inaugural Innovation Showcase, and a second acquisition by Nationwide People New appointments from across the cleaning and FM sectors. Clear Impressions Sponsored feature from Grundon Waste Management. Contracts We take a look at all the latest contracts awarded across the industry.
36
Special Report Rebrand ‘more than just a new image’ - Neil Nixon reports from Robert Scott where he discovered that a new visual image is just a small part of the story.
Manchester Cleaning Show Preview
Feature: Washroom Hygiene
A round up of the planned attractions at this year’s Manchester Cleaning Show – 11 and 12 April.
Products, systems and techniques to maintain washrooms to the highest standards. New Products An overview of some of the new products available on the market this month.
05 Editor’s Comment
16 BICSc Comment
20 BCC Comment
Looking back at the past month in the cleaning sector.
Should we all have a Licence to Practice?
Learning a healthy lesson
WWW.CLEANINGMAG.COM
21 Making a margin – a contractor’s blog Simon Gasson reports
MARCH 2018 7
C&M
INDUSTRY NEWS
Deb ‘Team of the Year’ donates to Padley Group charity
2018 Loo of the Year Awards launched MANY businesses pride themselves on the standard of cleaning and maintenance of the building they occupy or that they are responsible for cleaning. The most frequent place visited by most users of the building is the washrooms. First impressions count and high standards must
Deb Group’s Team of the Year receiving the award.
be achieved consistently if the
through our annual grading
provider’s, and the associated
scheme. ABM demonstrated in
cleaning or FM company’s,
2017 that an FM services company
reputation is to be maintained.
can achieve the ultimate accolade
How do service providers know how they compare with
by winning the overall Loo of the Year Awards trophy.” Entries are now being received
DEB Group, the skin care solutions
delighted that Deb Group’s Team of
their competitors and how do
expert located in Denby, recently
the Year has chosen to support our
they gain recognition? Entry
for the 2018 Loo of the Year
awarded £1000 to its Team of the
charity with this generous donation,
into the annual Loo of the Year
Awards. There are thousands of
Year during its Employee Awards,
which will help towards supporting
Awards is a way of receiving
toilets entered annually from all
which aim to recognise individuals
the most vulnerable people across
an independent assessment of
market sectors (there are 61 entry
who have gone the extra mile.
Derbyshire. No matter how big
‘away from home’ toilet provision
categories). Entries are invited
The Team of the Year
or small the donation, every little
and recognition of the standards
from all categories and every
was recognised for its team
bit goes a long way and ensures
achieved based on ‘the
entry receives an unannounced,
spirit, service and quality to
we can continue to keep our vital
washroom standard’ for the UK.
dedicated inspection visit. Entries
customers, outstanding effort
services running.”
Mike Bone, the award
gaining a bronze, silver, gold, or
programme’s managing
platinum award are presented with
receiving the donation, the Deb
manufacturing manager at Deb
director, said: “Leading retailers,
a certificate - to help them promote
employees chose to donate their
Group, said: “We’re incredibly
restaurant and pub chains,
their award-winning facilities to
reward to a charity of their choice.
proud of our Team of the Year,
visitor attractions, holiday
their customers and staff.
They chose Padley Group, one of
for not only achieving great
parks, shopping centres, office
Derbyshire’s longest established
results for the business but for
buildings, local authorities, and
and overall awards and trophies
charities that helps people
choosing to donate their reward
importantly the cleaning and FM
for the very best entries which will
with a range of issues including
to charity. They are a great asset
sector generally, recognise the
be presented at an event to be
homelessness, mental health,
to Deb Group and have truly
annual Loo of the Year Awards
held on Friday 7 December at the
physical and learning disabilities,
demonstrated their commitment
as a proven, cost effective and
St Johns Hotel in Solihull.
and long-term unemployment.
to supporting the business with
independent annual assessment
their can-do approach, and our
of the standard of their washroom
awards website. The closing date
and fundraising coordinator
local community.”
provision management and
for entries is 30 June.
at Padley Group, said: “We are
WWW.DEBGROUP.COM
receive proper recognition
WWW.LOO.CO.UK
and performance in 2017. After
Kerry Collyer, events, marketing
Andy Hume, European
There are a range of national
Anyone can enter online via the
CHSA to sponsor CSSA’s inaugural Innovation Showcase THE Cleaning and Hygiene Suppliers Association (CHSA) is to sponsor
at Marks & Spencer, is to address leaders from the UK cleaning industry
the CSSA’s inaugural Innovation Showcase, established to celebrate the
and CSSA members and their guests at the Showcase.
innovation that abounds in the cleaning industry, and is encouraging its members to enter. The CSSA Innovation Showcase is taking place on 15 March at The Brewery in the heart of the City of London. It will celebrate the industry’s most innovative products, services and initiatives, as judged
“Innovation is the lifeblood of our members,” said Stephen Harrison, chairman of the CHSA and managing director of Harrison Wipes. “We applaud the CSSA initiative in establishing this Innovation Showcase and are delighted to sponsor it. We’re encouraging our members to shout about their innovations and
by a ‘Dragon’s Den’ panel of leading figures in the industry, including a
achievements and apply to be part of the Innovation Showcase.”
representative from the CHSA. Mark Meadows, the innovation champion
WWW.CHSA.CO.UK
8 MARCH 2018
WWW.CLEANINGMAG.COM
MONUMENTAL CLEANING.
The World’s Number One Pressure Washer Brand. As part of its cultural sponsorship programme, Kärcher cleaned one of the capital’s most striking monuments: The London Eye. For this monumental clean, hot water pressure washers were used to remove a layer of stubborn dirt and grease from the 135m high structure, bringing it back to its original splendour. For decades, our pressure washers have been helping our customers to clean their vehicles, buildings, tools and equipment – as well as some more unconventional objects and places. Innovation remains at the heart of what we do and we’ve been continuously refining our pressure washers for years to deliver increased performance, less consumption, longer service life and shorter cleaning times. With a range of different options including cold and hot water units powered by electricity or combustion engine, mobile or stationary, there’s a Kärcher pressure washer to suit virtually every cleaning task, no matter how impossible it may seem. To learn more about Kärcher’s iconic monument cleans visit www.karcher.co.uk/monumental. For information about Kärcher pressure washers, accessories or detergents, to find your nearest Kärcher dealer or to request a free site survey, call 01295 752142, email cleaning@karcher.co.uk or visit www.karcher.co.uk/pressurewashers.
C&M
INDUSTRY NEWS
Second acquisition by Nationwide
Peter Morgan, former MD of Electromec, and Avril Morgan with Thornton Tasker, CEO of Nationwide.
Julius Rutherfoord & Co rebrands JULIUS Rutherfoord & Co has
that they will be supported with
rebranded to highlight its ethos
exceptional service. Perhaps, like
to deliver secure commercial
the Honourable Society of the
cleaning to its customers. The new
Inner Temple, they are custodians
look has been rolled out across all
of irreplaceable historic buildings.
corners of the business, including
Or, like the Queens Club, they have
its website, social media platforms,
to maintain an impeccable public
staff uniforms, vehicle graphics,
image. Alternatively, like the many
and signage. Julius Rutherfoord’s
schools we deal with, they simply
Tramshed HQ in Battersea has
cannot afford to take a casual
also been refurbished to reflect
approach to building security. Our
its business ethos, encourage
workforce excellence starts with our
staff success, and continue to
rigorous recruitment procedures,
champion the importance of a
which includes an innovative
healthy workplace.
biometric ID system. We invest
The most visible part of the
in the professional development
FOLLOWING recent
Tasker, CEO. Read has a wealth of
brand is the new logo. This
of our staff, providing ongoing,
announcement of the purchase
experience in facilities services,
incorporates the ‘secure commercial
tailored training to ensure they
of Reflekt, Nationwide Window
having worked at a senior level for
cleaning’ strapline and emphasises
work carefully and safely. We pay
Cleaning Group (NWC), the window,
a number of major players in the
the ‘& Co’ part of its name to confirm
above the minimum wage and,
gutter and high-level cleaning
industry.
the huge value the service provider
wherever possible, the London
places on the expertise of every one
Living Wage. Our in-house award
of its employees.
and recognition scheme, JR &
business with a £14 million
Steve Seager, a NWC employee
turnover, has bought Electromec -
for 20 years, has moved across
one of its key suppliers.
from the window cleaning
A redesigned website gives
Co Stars, rewards staff who go
business to become development
precedence to how its staff, systems
above and beyond the line of
provider of cradle and access
director for Electromec. He
and technology ensure clients are
duty, and have embodied the
testing services and employs 30
will be supporting Read in the
in safe hands. To empower staff and
company’s core values - being
people. Its customers include
growth of the new acquisition.
help them perform to the highest
personal, professional, expert,
Manchester Airport, Liverpool
He has already worked closely
standards, the website includes
and meticulous. Contracts are
Airport, Knight Frank, and the
with Electromec providing an
a new employee portal where
managed transparently to support
NHS. The acquisition will further
integrated offering to some of
individuals have access to company
this success and our contract
broaden NWC’s portfolio of
his major clients in recent years.
information, training documentation
management app increases quality,
services to electrical installations
He said: “I am delighted to assist
and pay information.
efficiency and security for our
and fall arrest systems,
in developing a solid, respected
Marcus Heap, sales and
discerning clients. Our rebrand
complementing its high-level
business I already know well.
marketing director at Julius
reflects this investment in staff,
cradle and abseil work. NWC plans
Our aim is to double the size of
Rutherfoord & Co, said: “When
technology and systems with the
to continue to grow the customer
Electromec in the next couple of
organisations outsource cleaning
prime focus being that our clients
base for mechanical and electrical
years. So many of our clients need
and FM services, they need to
know they are in safe hands.”
services and is looking to hire
Electromec’s services and are
be secure in the knowledge
WWW.JULIUSRUTHERFOORD.CO.UK
additional staff.
already enthusiastic about NWC
Electromec is a national
NWC has appointed Joe Read
becoming a one-stop-shop for
as operations director to head up
them.”
the division, reporting to Thornton
WWW.NWC-GROUP.CO.UK
Melton Support Services backs guide dog puppy training A litter of seven puppies from Worcestershire are about to be trained
Alex Willetts, works as a supervisor. Willetts’s German Shepherd Yara is
Melanie Baker, managing director
‘disability confident’ employer and
of Melton Support Services, said: “Alex,
wanted to make it as easy as possible
as guide dogs. The puppies are being
a breeding bitch for Guide Dogs for the
Yara and their family have done an
for Alex and Yara to bring these
sent on their way with a £500 donation
Blind, who will now train the puppies
amazing thing that changes the lives of
gorgeous puppies into the world. With
from Malvern firm Melton Support
which will provide life-changing support
blind and partially sighted people in a
a donation as well, we hope to further
Services, where their mother’s owner,
for blind and partially sighted people.
fundamental way. We are a recognised
support the work of Guide Dogs.”
10 MARCH 2018
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See us at Stand C10
C&M
INDUSTRY NEWS
Incentive announces SWC and ARL merger FOLLOWING Incentive FM Group’s
Ltd specialises in high level,
a periodical basis. The other side
window cleaning supplier and
recent acquisitions of Specialist
cradle and rope access window
is a retail team which will provide
this merger will fill that void. It is
Window Cleaning Ltd (SWC)
cleaning, whereas ARL Support
regular window cleaning to high
an exciting opportunity for our
and ARL Support Services, the
Services provides window
profile clients in the retail industry,
new business and I look forward
company has announced that the
cleaning solutions to many of the
including pubs, bars and clothing
to where this will take us in the
two businesses have merged and
UK’s most recognisable retailers
stores. The company will also be
future.”
relaunched under the SWC brand.
including Pizza Express, Matalan,
utilising the latest technology to
The move is designed to provide
Zizzi, All Bar One, and Harvester.
ensure it operates as efficiently
director at Incentive FM Group,
customers with greater access to
Combined, the new company
as possible. A new electronic sign
said: “Since the two companies
a wide range of specialist window
has a turnover of around £4.5
off system and scheduling tool
joined Incentive FM they
cleaning services and expertise
million and employs more than 70
will keep track of all the contracts
have grown considerably and
under one roof with a national
window cleaning operatives across
across the country and assist
established themselves as industry
reach. The combined business
the country.
in providing a thorough service
leaders across the country. This
report for clients.
merger was the next natural step
will be headed by Gareth Thomas
The newly formed company will
Gareth Thomas, managing
Martin Reed, group managing
for the businesses as we strive
as managing director, with Chris
be split into two main divisions.
Thomas taking up the role of
A commercial team will focus
director at SWC, said: “There
to continue to deliver a quality
commercial director.
on providing window cleaning
is a gap in the market for a
solution for our clients.”
services on high level buildings on
professional, national, specialist
WWW.SWCLIMITED.COM
Specialist Window Cleaning
Floorbrite awarded environmental award
Axis commits to charity by cleaning toilets AXIS Cleaning and Support
cause and help improve the lives
Services is committing to give
of others around the globe,”
every new toilet it maintains this
said Simon Giles, group finance
year a thorough cleanse - and
director and COO at Axis Cleaning
a toilet twin. The company is to
and Support Services.
‘twin’ every toilet in every new
Toilet Twinning CEO, Lorraine
contract it wins this year with a
Kingsley, said: “It’s shocking
latrine overseas – through the
to think that 2.3 billion people
charity campaign Toilet Twinning.
worldwide still don’t have access
Its support will sponsor the
to a safe, clean toilet while here in
building of household toilets in
the UK we tend to take our toilets
SALE-BASED cleaning and
environmental division manager,
some of the poorest countries
for granted. It’s wonderful that
facilities management
and her team has undertaken to
in the world, as well as helping
Axis has chosen to acknowledge
specialist, Floorbrite, has won
achieve this accolade. This is the
to fund clean water and hygiene
the importance and value of the
an International Green World.
third year we’ve been awarded
education.
toilets it cleans by twinning them.
The firm was awarded a bronze
a Green Apple award, and being
award in the waste management
invited to Dubai to receive the
business, so we are delighted to
overseas to have facilities that will
industry category at the
Green World title further cements
have committed to twin every
protect them from disease and
international awards ceremony
our commitment to long term
toilet we will be contracted to
help them take a big first step out
held in Dubai, and attended
sustainability. 2018 is set to be
clean from the beginning of 2018
of poverty.”
by joint managing director, Nik
an exciting one for Floorbrite
to support the Toilet Twinning
WWW.TOILETTWINNING.ORG
Wyers, chairman, Linda Wyers,
with many exciting plans in the
and waste and environmental
pipeline, including expanding our
manager, Trudie Williams.
waste and environmental division
Nik Wyers said: “Being named as
In doing this, it is enabling others
and attending The Manchester
an environmental ambassador is
Cleaning Show in April, so we
truly an honour for us. We couldn’t
hope to continue to build on the
be more proud of the work that
fantastic work achieved to date.”
Trudie Williams, our waste and
WWW.FLOORBRITE.CO.UK
12 MARCH 2018
“People are at the heart of our
WWW.CLEANINGMAG.COM
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2 TASKS 1 VEHICLE
For more information contact us on: T: +44 (0)1626 830 830, E: sales@streamline.systems or W: www.streamline.systems
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C&M
INDUSTRY NEWS
CHSA Accreditation Schemes - analysis of 2017 performance FOLLOWING the introduction
accounting for the majority of
- in January 2017 - of the
the market. 97% of all relevant
Cleaning and Hygiene Suppliers
soft tissue, plastic refuse sacks
Association’s Accreditation
or industrial cotton mops were
Scheme for Distributors, the CHSA
from members of one of the
audited more products than ever
CHSA Manufacturing Standards
in 2017. The results reported
Accreditation Scheme or found
as exceptional, with scheme
to comply fully with scheme
members sustaining very high
requirements. Every member of the
Lynx eyes national growth through Alex Reid partnership
ESSEX-BASED dry cleaning and
nationally and internationally. Alex
laundry supplies specialist, Lynx,
Reid is very much a complimentary
Manufacturing Standards
has entered a partnership with
fit for Lynx. Taking on its customer
that the only way buyers of
Accreditation Scheme for
Alex Reid to become a leading
base means we will be able to
cleaning and hygiene products
Industrial Cotton Mops was
provider of consumables and
further increase both our product
can be certain that ‘what’s on
audited twice during 2017, 1000
cleaning chemicals to laundry
range and geographical market,
the box is what’s in the box’ is to
individual mops being audited
and dry cleaning customers
our two most important business
look for the CHSA Accreditation
for compliance.
nationwide.
objectives.”
levels of conformance. The results are more evidence
Membership of the
Scheme marque.
Set up in 2005, Lynx Dry
As of 31 March 2018, the Alex
Manufacturing Standards
Cleaning Supplies offers a
Reid business will cease to trade
Accreditation Scheme for
Accreditation Scheme for
comprehensive range of dry
and Lynx will handle the supply
Distributors has had a very
Plastic Refuse Sacks increased
cleaning and laundry items, from
of general consumables to all
positive impact, all the main
significantly in 2017. During the
leading international brands such
Alex Reid’s current customers,
distributors in the sector applying
year over 450 products were
as DOW, Cole & Wilson, Avery
initially adding sales of £2 million.
and then passing the auditing
audited for label compliance,
Dennison, and Dylon. Lynx will
Prior to this date Alex Reid will be
process,” said Mike Stubbs,
conformance being over 98%. Over
now be the sole distributor of Seitz
operating as normal, supported
chairman of the Accreditation
1000 sacks were tested using the
in England and Wales. From its
by Lynx, and all current customers
Schemes. “It has also driven up
British Standards Institute’s Drop
London base, Lynx predominantly
will be contacted with updates on
membership of our Manufacturing
Test to establish if they are fit-for-
services customers in the south
the changes.
Standards Accreditation Schemes.
purpose.
east but has long harboured plans
“The introduction of the
Distributors joining the scheme are
Members of the Manufacturing
to develop its UK-wide business.
Stuart Fullerton, general manager at Alex Reid, said:
demanding their suppliers adhere
Standards Accreditation Scheme
to the same high standards to
for Soft Tissue products also grew
sees Lynx take responsibility for
this change has been a carefully
which they ascribe, who in turn are
during 2017. By the end of the
the supply of consumer cleaning
considered process but in the
applying for membership.”
year, the independent inspector
chemicals and sundries for all Alex
end we felt Lynx were the perfect
Every scheme member
audited more than 990 products
Reid’s independent customers.
service led organisation to take on
The partnership with Alex Reid
“Choosing the right partner for
was inspected by the CHSA’s
for label compliance and over 1300
independent inspector. He
individual items were tested for
“This partnership is an enormous
know will be in very good hands.”
audited 50 distributors during
dimensional compliance.
opportunity for Lynx to grow both
WWW.LYNXDCS.COM
2017, accredited members now
WWW.CHSA.CO.UK
our brand and customer base
WWW.ALEXREID.CO.UK
Maz Iqbal, director at Lynx, said:
the Alex Reid customers who we
Hughes completes major acquisition care, hospitality, tourism and
family businesses who share
become a leading player in the
for American company Alliance
educational sectors by supplying,
the same values,” said Hughes
UK’s commercial laundry market
Laundry Systems. Armstrong has
installing, servicing, and repairing
managing director, Robert Hughes.
after completing its biggest
a significant ‘route operation’ with
a range of specialist washing
“Armstrong was founded in 1878
ever acquisition. It has acquired
coin operated laundry machines
machines and dryers from the Miele
and has remained in the hands of
Newbury-based Armstrong
in well over 100 locations, while its
Professional range. It has branches
the Lowes family, while we were
Commercial Laundry Systems for
industrial arm supplies commercial
in Norwich, Leicester and Rochester
founded by Frank Hughes in 1921.”
an undisclosed sum. The company
laundries and there is also a
with 26 members of staff.
also operates in Scotland, and has
thriving spare parts business.
HUGHES Electrical is set to
an annual turnover of £6.5 million and 45 employees. 14 MARCH 2018
Armstrong is a UK distributor
The commercial arm of Hughes, launched in 2012, serves the
“We are delighted with the
Following the merger Armstrong will not only remain in
deal which we see as a merger of
Newbury and Glasgow but also
two likeminded, well established
increase in size. WWW.CLEANINGMAG.COM
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C&M
BICSc
Should we all have a Licence to Practice? INCREASINGLY, starting work is
One might argue that employees
of cleaning science and correct methodology and
not just submitting your CV and
in these sectors manage greater
techniques essential to effective cleaning success. The big question remains what would it take
walking through the door. If
risks and potential hazards than
you’re a professional driver you
others. This is not the case in
to successfully implement a card of competence
need a valid Driver Certificate
the cleaning sector when you
which evidences the holder has the essential
of Professional Competence
consider the risks employers
knowledge to operate safely and compliantly? If
(CPC card), and to own a CPC
and employees face on a daily
business and sector leaders met and agreed in
card the holder must attend
basis - machinery, chemicals
principle, then at least talks could begin and a plan
and hazardous environments.
thought through.
training and pass exams. Another
Let’s not forget the cleaning sector already has
example is the Security Industry Authority licence
Do I think the cleaning industry should have a
card (SIA) for which the holder must achieve three
comparable card of competence and knowledge?
the BICSc Licence to Practice. This recognises
units – working in the private security industry,
Yes, I do, but not as a requirement for employment
the holder’s knowledge and ability to handle
security guarding or working as a security guard,
like the CPC and SIA cards mentioned above.
chemicals, operate equipment and store
The cleaning sector like all sectors has its
and conflict management.
compliantly in their workplace. Organisations
challenges. Migrant workers with limited English
accept the value the card offers to themselves and
that the person has a level of knowledge and
skills are choosing to work in our industry and
their employees as well as the protection of all
competence in health and safety and has had
need our support. Cleaning operatives in low
assets. So, the model already exists. We are closer
relevant training in their sector. The benefits
hour contracts are less likely to take advantage of
to a card of competence than we may think.
are clear for the employer. The person has
training when and if available. Because of this and
demonstrated commitment and has appropriate
many other reasons, the standards of cleaning
to progress this project, which helps all concerned
knowledge and is less likely to have or cause
vary significantly across the industry.
reach their goals safely, recognises achievement
These requirements assure the employer
New opportunities in recent years also support
accidents. The cardholder will pay for the card
I will be first around the table backing any move
and respects the workforce that delivers such a vital service to us all.
and spend time achieving the requirements which
an emphasis on training staff, including the
costs money but the benefit is they will go to the
sophisticated technology and equipment the
head of the queue in recruitment and are more
sector now embraces. The environments which
Practice training today please visit
likely to gain employment.
we work within require a greater understanding
WWW.BICS.ORG.UK. #Creating a Career in Cleaning
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PEOPLE
BCC creates new post to increase capacity
C&M
National account manager joins Bio-Productions BURGESS Hill-based manufacturer, Bio-Productions, has welcomed Linda Nardizzi to its team as national account manager. Her appointment comes after the company, which has manufactured environmentallyfriendly cleaning products for professional, janitorial and
Linda Nardizzi, newly appointed national account manager at Bio-Productions Ltd, with MD Angela Gill (left).
industrial use since 1984, saw a
growth by accentuating what
14% rise in sales in 2017.
makes us special.”
Linda Nardizzi, who has more
Linda Nardizzi said: “I am
than two decades of experience
so excited to be joining Bio-
in sales, will be responsible
Productions during this period of
THE British Cleaning Council has
profit organisations, including
for engaging new and existing
growth. We already have a great
appointed Patrick Jongbloet to
government departments,
customers across the UK and
reputation for manufacturing
its secretariat function. In a newly
charities, utility suppliers, and
Europe with a training programme
high-quality ‘green’ products,
created role, he will undertake a
higher education providers.
designed to showcase the
and I can’t wait to build on this
company’s range of products and
in a positive way by building
their unique benefits.
long-lasting relationships with
range of responsibilities including
BCC chair, Stan Atkins, said:
coordinating all the BCC’s budgets
“Continuing the success in growing
and financial activity and the
its membership, expanding its
management of external suppliers.
“We are over the moon to
our customers. As I’ve begun to
support services to members, and
have Linda joining the team,”
travel the country, I’ve spoken
Working closely with Pat
increasing its participation in the
said managing director, Angela
with a number of clients who have
Wherton, the BCC’s secretary
field of policy influence, the BCC
Gill. “I’ve known her personally
experienced great results using our
general, Jongbloet will also be
has acknowledged the need for
for many years and her vast
industrial products without fully
responsible for a number of
additional staff resources to take
experience, infectious enthusiasm,
appreciating what makes them
planning and reporting tasks,
us on to another level. Further, with
and customer-driven approach
special. I’m relishing the challenge
and will support Pat Wherton
the Cleaning Show now established
meant that her appointment was
of rolling out training nationwide
and the BCC executive across
as an annual event which requires
a no-brainer. As we enter 2018, we
which will inform them about
various projects and campaigns.
more resources, this is the right
feel confident that Linda will help
what makes Bio-Productions really
In addition, his new role will
time to increase the council’s
us to expand on our year-on-year
stand out.”
see him being the main point
capacity. Patrick’s credentials
of contact between the BCC
are incredibly strong, and he has
executive and the 21 trade and
worked across a wide range of
membership associations which
sectors which mirror the diverse
make up the council.
membership and multi-faceted
Prior to joining the BCC
work of the council. I’m confident
Jongbloet spent over 20
he will be a great asset, and will
years working in the facilities
add extensive value to both the
management sector. This included
BCC and our membership.”
10 years as a senior consultant
Ireland’s FM Leader of the Year announced
Patrick Jongbloet said: “The
with the FM Guru consultancy and
BCC is the undisputed voice of
five years at Emprise Services,
cleaning in the UK, an industry
ending his stint there as group
which is worth over £24 billion
director responsible for health
to the national economy and
MARGOT Slattery, country
and safety, quality assurance
employs 700,000 people. I’m
president of Sodexo Ireland,
absolutely thrilled and humbled to
and supply management. These
therefore greatly looking forward
was presented with the 2018 FM
have been awarded this honour.
roles saw him work on national
to using my experience gained
Leader of the Year award at the
The facilities world is an exciting
and international projects for a
over two decades within FM and
fifth annual Facilities Management
one and no two days are the
diverse range of clients including
related industries to support
Awards recently. She received
same. We are lucky to work in
Eurotunnel, Primark and the Royal
the council and its members,
the award in recognition of
such a fast-moving industry that is
Mail Group.
helping to strengthen this vitally
her outstanding contribution
finally being recognised for its value
important and dynamic sector in
to the growth of the facilities
and its contribution to workforce
the process.”
management sector in Ireland.
productivity and happiness.”
He has also worked with public sector and not-forWWW.CLEANINGMAG.COM
Margot Slattery (centre) is presented with the 2018 FM of the Year Award by Claire Murphy, FM sector leader, Bunzl Cleaning and Safety Supplies, and Graham Bowie, district manager, Kimberly-Clark.
Margot Slattery said: “I am
MARCH 2018 17
C&M
SPONSORED FEATURE
Taking a strategic approach to waste management Developing an effective waste strategy within any organisation should be as second nature as having a detailed recruitment process or procurement procedure. Often, however, waste is considered more of a Cinderella service, one that has to be managed but will never hit the headlines. Consider then, if such a strategy could deliver tangible benefits such as financial savings to the bottom line or the meeting of environmental goals - and potentially save you from a hefty fine. Anthony Foxlee-Brown from Grundon Waste Management explains. The recent headline-grabbing furore over the amount of plastic found in oceans worldwide, the so called ‘latte levy’, and the Prime Minister’s 25-year plan to eradicate all avoidable plastic waste in the UK by 2042 mean that waste is firmly on today’s business agenda. While changes for the good of the environment are to be applauded, it is also up to everyone to look closer to home at the improvements they can make - which is where a waste
18 MARCH 2018
management strategy comes in. At Grundon, we work with many different organisations - from frontline staff in NHS Trusts to major manufacturers, from village pubs keen to improve their management of food waste to well-known leisure and shopping centres. What each of them has in common is a comprehensive strategy which includes achieving their environmental objectives, ensuring they meet all waste-related legal obligations, measuring performance and (some might say most importantly), making sure employees are fully engaged with the whole process. Building on our years of experience and expertise, we’ve developed a checklist with plenty of practical advice to help get you started - and remember that we’re always happy to visit and perform a waste audit to transform ideas into action. [1] Identify your waste
Do you really know what types and how much waste your business produces? Undertaking a waste audit with the help of a reputable waste management company can help you identify where waste is arising and what currently happens to it. That doesn’t simply mean a visual survey around the premises, but also an analysis of your bills. [2] Know your own goals Understanding your company’s goals is vital to developing an effective waste strategy. Do you have an environmental policy in place? Are you seeking to reduce your waste, improve recycling rates or divert materials from landfill? It could be a combination of all three objectives. Decide on your goals and set realistic targets to achieve them. [3] Understand your legal obligations Getting to know which Government waste legislation applies to your
WWW.CLEANINGMAG.COM
SPONSORED FEATURE
C&M
It will also reduce the likelihood of contaminating waste streams, which can then have a detrimental effect on how much you save.
business can be a real headache. A simple way to avoid falling foul of the law is to work with a single waste management provider who takes responsibility for being up-to-date with the latest legislation and can help you stay 100% compliant. [4] Measure your performance against targets Setting targets is the first step. The second is planning how to measure your performance so produce an action plan and get commitment from senior management before rolling it out. [5] Design a bespoke service Developing a bespoke collection service tailored for your business will, for example, ensure that the frequency of collection matches the volumes of waste your company produces. Working with a single waste management provider, who has a diverse range of facilities to treat a variety of waste, provides the best possible solution and ensures you have only one point of contact - making your life much easier.
that will help promote your recycling schemes, engage with your employees and help reduce your carbon footprint. [7] Communication is key Communicating with your employees about what you want to achieve is crucial to your waste management plan’s success. Identifying a waste management champion or setting up a ‘green team’ to drive things forward are two very effective activities. [8] Increase segregation and reduce contamination Provide clearly labelled containers, bins or bags for all waste streams. It sounds simple, but getting the right waste into the right container in the first place will have a big impact on how your waste strategy is performing.
[9] Review and report on your achievements Monitor your achievements against your set goals. By diverting waste from landfill, increasing recycling and segregating different types of waste, many of our customers achieve considerable financial savings. A good waste management provider should give you accurate data on your waste, whether it be tonnages collected, recycling rates or waste diverted from landfill for energy recovery and associated carbon savings. [10] Share your waste management reduction successes Share your successes loud and proud: to staff, suppliers and customers. It makes your staff feel good about working for you and can boost your reputation as a responsible and ethical business. In a world where corporate social responsibility credentials are part of the customers purchase decision-making, it could mean the difference between business won and business lost. For more information about how to develop a waste management strategy or to request a free waste audit please contact info@grundon.com or call 01753 686 777. WWW.GRUNDON.COM
[6] Select your waste management provider carefully A good provider will ensure you meet regulations, provide you with the right containers and collection service, and offer accurate waste management performance reporting. Look for one
WWW.CLEANINGMAG.COM
MARCH 2018 19
C&M
BCC COLUMN
Learning a healthy lesson Lee Peddle, national chair of the Association of Healthcare Cleaning Professionals, looks forward to discussing current challenges and achievements with colleagues at the Manchester Cleaning Show in April. team, and we will be using the opportunity to
EVEN if you’ve never heard of the
engage with other cleaning professionals
Association of Healthcare Cleaning
rewarding aspects of what we do. Since our inception over 40 years ago, we have been incredibly effective at driving up standards in
Professionals (AHCP), if there’s
and highlight the massive strides
one issue that gets public and
being taken within healthcare
the healthcare industry, working with other
national media attention when
hygiene through the work of our
professionals to develop cleaning standards and
it comes to cleaning it is levels of
members. But we also want to
now setting standards in education and training.
hygiene in the healthcare sector.
discuss the massive challenges we
The specialist knowledge and skills our
still face, and talk about the pressure
operatives use within the healthcare sector is
Established in 1975, we are
all suppliers linked to health and care
the professional body that works
also transferable into all other sectors - from the
with provider organisations, national and
sectors are currently experiencing.
cleaning of sanitary areas in a safe way for staff
government bodies and other associations to
We will of course also be promoting the
and those who use those areas, to reducing
develop, support and promote best practice
benefits of joining the AHCP to any cleaning
the incidence of harmful pathogens making
and healthcare cleaning industry standards.
professionals or companies involved in the
all buildings safe for everyone. Therefore we
However, the highly specialised work we and
health or care sectors. Membership is open to
also see the Manchester Cleaning Show giving
our members do is often just bundled into
any organisations or individuals with an interest
us a chance to collaborate with other cleaning
generic, catch-all phrases like ‘the health
in improving quality and standards in health
experts and suppliers to help find solutions
service’, ‘the NHS’ or ‘the care industry’,
and social care premises. As a member, you get
which we can all benefit from.
meaning the crucial role we play in helping to
direct access to a range of professional training
deliver vital, preventive interventions through
and development programmes, a wealth of
care sector or not, if you are passionate about
the improvement and maintaining of hygiene
information, expertise and experience as well
hygiene as a force for the common good come
standards often gets lost.
as help, advice and support from like-minded
and find us in Manchester in April and say hello.
In fact, many within the cleaning industry
fellow professionals. You also get to work with
After all, better cleanliness to improve health and
itself probably don’t fully grasp the key role our
a large variety of suppliers to develop and test
wellbeing is everyone’s business, not just for those
members play in supporting frontline clinical
new innovations, and you as an individual
working in hospitals, GP surgeries or care homes.
care, which is why we are greatly looking forward
will have a voice and influence on tomorrow’s
WWW.AHCP.CO.UK
to joining colleagues from across the cleaning
cleaning standards.
industry at the Manchester Cleaning Show in April. You’ll find us exhibiting on the BCC’s stand alongside other members and the BCC’s executive
In fact, giving our members that ‘voice’, and
So, whether you are in the health and social
The AHCPis a member of the British Cleaning
the chance to genuinely contribute to improved
Council. Any views expressed by Council members
health outcomes, is probably one of the most
are not necessarily shared by the BCC itself.
The Professional Independent Registered Trade Association for
Window Cleaning
See us at
on Stand A38
Membership offers numerous quality benefits
IOSH Accredited Safety Training
Safety Accredited Member (SAM) Procurement Scheme
Secure online shopping at: www.f-w-c.co.uk/shop.htm Federation of Window Cleaners 7HO (PDLO LQIR#I Z F FR XN ² :HE ZZZ I Z F FR XN
20 MARCH 2018
WWW.CLEANINGMAG.COM
MAKING A MARGIN - A CONTRACTOR’S BLOG
C&M
Hygiene services - a good or a bad microcosm of the cleaning industry? Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.
a lot of time at So
that if your client buys them in direct, then as
Clean looking at
a contractor you don’t
developments in
have to worry, because
the hygiene services
service issues are not
market as part of a
your responsibility. But
review of the way we provide this service - and
the fact is the employees at your client’s building will
when I say hygiene services, I’m
most likely assume it’s you that
including sanitary bins, vending
looks after it and, when canvassed
machines, air fresheners, and
for opinion by the FM, any
dust mats, as well as washroom
complaints about hygiene services
products.
will be lumped in with cleaning.
At the end of it, I couldn’t help
You’re tarred with the same brush.
but notice how many of the issues
Add to this the fact that within a
that are circulating in the cleaning
typical office cleaning contract,
industry at the moment are
hygiene services punch way above
magnified in hygiene services. Five
their weight in terms of benefit
things stood out:
versus cost and it seems crazy not
• Eye-catching innovation in
to put more effort into specifying
product design. • Corporate social responsibility, especially in respect of recycling.
and talking up this element of the service more effectively. What’s to be done? Well, if you
• Helping clients to leverage a clean
don’t want to go down the self-
work environment to keep their
delivery route, the least you can
own staff happy.
do is add a point of difference to
• Using IT to drive up customer service levels.
TM
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FMVSS-208 Cast Mounting Brackets
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highlighting the genuine benefits to a client’s building of a leading-edge
industry desperately needs some
hygiene services solution - one that
imaginative branding to breathe
ticks all the boxes above. In doing
life into what is essentially a dull
so, you might for a moment deflect
service.
your client’s eyes from the number at the bottom right of the price
because, like some parts of the
schedule and start a conversation
cleaning industry at large, hygiene
about the real value of cleaning.
services suffer from a rather mixed
WWW.SOCLEAN.CO.UK
reputation. Now you could argue
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The reason I mention all this is
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C&M
CONTRACTS
Playing a part in ‘sustainable redevelopment’
Three-year performance for Churchill
AS part of an extensive
future of the built environment.
CHURCHILL Contract Services has
it is important that with world-
refurbishment of its Leatherhead,
Businesses are facing increasing
been awarded a three-year contract
class reputations, Town Hall and
Surrey headquarters building,
pressures to improve their carbon
with Performances Birmingham
Symphony Hall provide world-
the Wates Group has opted to
footprint and, as a result, are
Ltd. Town Hall and Symphony
class experiences for audiences
replace its current hand drying
looking for solutions that can save
Hall are managed together by
– cleanliness being of top priority.
system with the EcoCurve 550A
both energy and operating costs.
Performances Birmingham, a
This is a really exciting time for
from Savortex. By switching to
It was important to us that our
registered charity. Between them,
Town Hall and Symphony Hall and
this smart technology, Savortex
newly refurbished Leatherhead
the two halls present a programme
the next few years will see a lot of
estimates that the company will
headquarters building reflected
of around 800 concerts and events
change across the organisations.
make significant cost and energy
our company ethos and we were
a year. Over 500,000 people visit
Churchill has impressed us with its
savings, including 77.10 tonnes
extremely impressed with the
Town Hall and Symphony Hall
innovation and proactive approach
of CO2, totalling £14,630 over a
Savortex EcoCurve range and the
annually, and almost 12,000 young
– I cannot think of a better cleaning
seven-year period.
savings it can deliver.”
people and 6000 adults participate
partner over the coming years.”
The EcoCurve 550A uses a
Syed Ahmed, CEO at Savortex,
in the thriving Education and Community programme.
Mark Whyte, operations director, Churchill - Midlands and North,
patented energy recovery and
said: “This partnership with
curved air delivery technology,
Wates is just one example of
which results in a claimed 66%
how our hand dryers can help
with Performances Birmingham
2018 with a new partnership.
energy saving compared to any
businesses improve efficiencies
and includes general cleaning,
Both buildings are integral to
other dryer on the market, and
and decrease costs. Our hand
window cleaning, washroom
Birmingham’s history and identity,
as a result delivers considerable
dryers have been designed to
services, as well as other sanitary
and we will collaborate with the
carbon and cost savings.
transform the washroom market
services across both buildings.
team at Performances Birmingham
Dr. Zainab Dangana, Wates
by delivering unrivalled levels
This is Churchill’s first contract
Nick Loveland, chief operating
said: “We’re delighted to kick off
to ensure that the facilities of these
sustainable technology services
of sustainability, energy and
officer for Town Hall Symphony
celebrated venues are kept up to
manager, said: “Wates is
operational resource savings.”
Hall, said: “Both venues are
the highest standards.”
committed to the long-term
WWW.SAVORTEX.COM
internationally renowned and
WWW.CHURCHILLSERVICES.COM
Winning combination at Camelot provided to Camelot’s executive
boasts a long and established
is currently delivering an
assignment, Incentive extensively
team with recommendations and
history of delivering valuable
intensive consultancy project
reviewed the capabilities of
options for the organisation’s FM
consultancy services to industry-
for Camelot, the licensed
10 candidates for the position
budget and operation around
leading organisations. We look
operator of the National Lottery.
of head of FM, before working
the UK. Incentive will also review
forward to receiving the team’s
Incentive has appointed a new
closely alongside Camelot to
current operations across
expert recommendations and
dedicated head of facilities
jointly approve the selection of
Camelot’s portfolio of buildings
incorporating them into our
management for Camelot to
Alicia Moult, who has previously
before recommending the most
future FM strategy.”
oversee the company’s day-to-
held the roles of interim head of
appropriate and effective future
day FM operations and work
facilities at McCann and group
model for service delivery.
of Incentive FM Group, said:
with other members of the
facilities manager at Wonga.
The intention is for Camelot to
“Camelot is a highly-regulated,
Incentive executive team on this
Moult joined Incentive earlier
implement its finalised FM strategy
complex and successful business,
assignment.
this month and was immediately
from 1 April 2018 at the latest.
and we are extremely pleased
INCENTIVE FM Consultancy
They will review the
As part of the consultancy
assigned to Camelot, where she
Neil Kellar, operations
Jeremy Waud, chairman
to be working with them on this
organisation’s FM operation and
will be based at the company’s
director at Camelot, said:
important project. Alicia is an
make recommendations for any
head office in Watford. Her remit
“Camelot is unique - we’re a
outstanding candidate and we
future structural and operational
includes overall responsibility for
commercial company charged
are confident she will flourish in
service delivery changes that will
maintenance, cleaning, security,
with raising billions of pounds
her new role. As a team, we are
enable Camelot to become even
M&E, reception, print room, and
for the public good. So, when
fully committed to delivering a
more efficient as it strives to build
office services at six Camelot
carrying out projects of this
number of interesting and cost-
on the £30 million a week it already
properties across the UK.
nature, it is important that we
efficient alternative FM solutions
raises for National Lottery Good Cause projects across the UK. 22 MARCH 2018
As part of the project, a detailed plan and regular reports will be
work closely with a partner we
for Camelot.”
can trust. Incentive FM Group
WWW.INCENTIVE-FMGROUP.COM WWW.CLEANINGMAG.COM
CONTRACTS
Malcolm Logistics gets a clean sweep with supplied fleet
Bryan McLaren from Briggs Equipment and John Hutcheon from the Malcolm Group.
ORIGINATING as a family-
costs and CO2 emissions by
owned business in the 1920s,
improving operator performance
the Malcolm Group has become
and overall fleet efficiency.
one of the leading providers
carried out by Briggs’ and Hako,
maintenance services in the UK.
an additional seven pieces of equipment have recently been
Equipment UK as its preferred
delivered to the Leven site,
supplier of materials handling
including two Hyster H2.0FTS
equipment as part of an extensive
and five Hako cleaning machines
materials handling capability
for indoor use in the despatch,
review, Briggs has supplied over
materials store and bottling
137 pieces of new equipment
halls. The new cleaning fleet
across a range of sites including a
included two compact ride-
number of sites that are managed
on Sweepmaster 900Rs, a
on behalf of customers.
Sweepmaster 1500 RH (a large
Briggs has already supplied
powerful vacuum sweeper), a ride-
the company with 111 Hyster
on Scrubmaster B120R (a scrubber
forklift trucks plus an additional
dryer with the ability to access
26 machines, which are a mix of
areas previously only reached
Aisle-Master articulated trucks,
by pedestrian equipment), and
ride-on powered pallet trucks,
a Scrubmaster B45 (a smaller
sweepers, and scrubber dryers.
pedestrian scrubber dryer).
Specially ‘wrapped’ in their
Briggs Equipment UK works
own unique corporate identity,
with many customers, helping
the forklift trucks were specified
businesses of all sizes in a
with the Hyster Tracker wireless
range of industries to meet their
asset management system, which
business objectives.
is designed to reduce operational
WWW.BRIGGSEQUIPMENT.CO.UK
RCA appoints cleaning contractor AFTER a competitive tender
in Kensington, White City
process through the London
and Battersea. The university
Universities Purchasing
has more than 2200 Masters
Consortium, the Royal College
and doctoral students, and
of Art has appointed Churchill
employs 1000 professionals
as its chosen cleaning partner.
including scholars, art and
As part of the three-year
design practitioners, along
contract, Churchill will provide
with specialists, advisers and
cleaning services across the
distinguished visitors.
RCA’s three London campuses
WWW.CHURCHILLSERVICES.COM
WWW.CLEANINGMAG.COM
GO GREEN
Following a site survey
of logistics, construction and Since appointing Briggs
C&M
Citra Clean Concentrate & Citra Clean Ready-to Use (Orange Squirt), created from the natural solvents present in the peel of citrus fruits. Our most versatile, powerful and effective pH neutral cleaner & degreaser. Water based, biodegradable & quick splitting natural technology, for all your janitorial and industrial applications. Go Green... Go Orange T: +44 (0) 1444 244 000 E: sales@bio-productions.com W: www.bio-productions.com
MARCH 2018 23
C&M
SPECIAL REPORT
Rebrand ‘more than just a new image’ Robert Scott, one of the UK’s largest manufacturers and suppliers of cleaning products, has invested in a brand refresh to position the business for future growth. Neil Nixon spoke to Alastair Scott and discovered that a new visual image is just a small part of the story. ROBERT Scott was founded in 1925, and this
knowledge they bring to our customers and
fourth-generation family business has built
end-users day-in, day-out. The rebrand is a
an excellent reputation for a reliable, quality
statement of our commitment to share this
and wide-ranging product range amongst its
expertise to provide the best possible janitorial
distributor client-base and end users. Following
solutions for our customers’ diverse needs.” Visitors to Interclean in May will see the
a number of acquisitions and a rapidly expanding and evolving range of products, the
new Robert Scott branding in full effect,
Robert Scott brand had become, according to
including new packaging and the company’s
Alastair Scott, the company’s sales director,
new trade-only ecommerce website for
‘diluted and confused’.
existing distributors, along with a brand new product catalogue.
“Having been around for so long, people
“This focused rebranding is also designed
had got used to us and had – in some cases –
to assist our distributors in selling products
lost sight of what we do,” said Alastair Scott.
across our full range,” concluded Alastair
“Following a number of high profile acquisitions we no longer had a clear brand identity – in fact,
consultation. “One of the over-riding responses
Scott. “Our approach to market does not
there was no clear ‘Robert Scott’ branding on
we received from our conversations with clients
change – we remain committed to our
most of our product range.”
was that Robert Scott personnel are extremely
distributors and will not sell direct. Even our
But the rebrand was much more than just
helpful and very knowledgeable about all things
ecommerce website is for distributor use only.
an exercise in improving the company’s visual
cleaning related. Therefore the strap-line brings
But everything we have done will assist end-
identity. Alastair continued: “The rebrand was
into focus what we already are, not what we
users – the customers of our distributors - to
only 10% about image – the exercise enabled
aspire to be.”
identify products, and to recognise the breadth
us to reconnect with our customers and staff
The rebrand process was led by Studio North,
of the Robert Scott offering.” The strategy behind this rebranding exercise
to understand what the brand means to them.
an agency based in Manchester. And the project
What are we good at? Where can we improve?
had real purpose. “This certainly wasn’t a vanity
is sound, and the focus that the exercise has
These were all questions we asked. The result
project,” continued Alastair. “Everything we
provided the company has been extremely
of all this consultation is a refocused company,
do is to improve efficiency and innovate while
valuable. Under committed and highly skilled
and the rebrand is a visual indication of this.”
never compromising on quality - at the right
management, the future for Robert Scott looks
price. The new brand celebrates the people
very rosy indeed.
behind our products and the decades of
WWW.ROBERT-SCOTT.CO.UK
The new strap-line – ‘Serious cleaning knowhow’ – is also the result of customer and staff
24 MARCH 2018
WWW.CLEANINGMAG.COM
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C&M
WASHROOM HYGIENE
Washroom wants… and needs What do people want from their washroom? And what do they actually need? Essity’s Amelia Baker looks at the importance of striking a balance between design and functionality in the away-fromhome washroom. WHETHER we realise it or not, we all have
was considered to be the most essential
impressed by ‘extras’ such as high quality
certain expectations of the washrooms
requirement. A total of 94% of people listed
hand soaps, soft hand towels, moisturisers,
we visit. But those expectations are likely
this as their top priority and rated it even
and fresh flowers. Our survey showed that a
to depend on the type of washroom
higher than a fresh, clean and pleasant-
hook where the visitor could hang their coat
in question. For example, we might be
smelling facility. A total of 83% said soap was
or bag was also a relatively high priority with
pleasantly surprised to come across plentiful
important while 81% said the same about
64% citing it as important.
supplies of extra soft hand towels and hand
hand-drying facilities.
moisturiser in the council-run toilet of a park
So while toilet paper and hand hygiene
Smart dispensers such as the Tork Image Design Line will create a good impression
or town centre. On the other hand we would
facilities are considered to be our most
in upmarket hotels and restaurants. These
be outraged to be confronted by empty
essential requirements, expectations will
dispensers for soap, toilet paper and hand
dispensers in a smart restaurant washroom.
be higher at venues where a visit to the
towels combine brushed stainless steel with
Similarly a vase of fresh flowers would be
washroom will form part of the overall
a black trim and the range also includes a
an accepted sight in the washroom of an
experience.
Tork Facial Tissue box, a stylish bin and a matching coat hook.
upmarket hotel. But it would strike an odd
Nine out of 10 people questioned in our
note in a more functional facility such as a
European study said they noticed the design
When attending an amusement park or a
service station or airport. But what are the
of the washrooms when visiting a restaurant
stadium, the washroom visitor’s expectations
basics that we require from a washroom? And
or staying at a hotel, for instance. A total of
will be different. They will care less about
what extras would we ideally like to find?
60% said an attractively-designed washroom
the design of the washroom and more about
made their restaurant experience more
the speed with which they can use it. Anyone
a number of surveys into people’s washroom
pleasant, while 75% claimed the washroom
who has invested in a day out at a theme park
experiences. One study in which we polled
design was an important element in their
will want to maximise their time on the rides
more than 2500 Europeans revealed -
satisfaction with their hotel room.
whereas stadium-goers will want to cut short
Over the years we at Tork have carried out
unsurprisingly - that a supply of toilet paper
Guests and diners also tend to be
their washroom visit to ensure that they see the entire event for which they have paid. In a Tork-commissioned survey we questioned 3000 people who had recently visited a stadium or similar high-traffic venue about their washroom experiences. A total of 42% claimed that a bad washroom visit had had a negative effect on their overall experience of the event. But what constitutes a ‘bad washroom experience’ in the case of a stadium? It turned out that dirty, overcrowded washrooms were a particular bugbear among guests who feared being held up in the toilets and missing the event. In fact, nearly a third of respondents said they limited their food and drink consumption at a stadium in order to avoid having to visit the loo. Overcrowding is often a problem at these types of venues since everyone wants to visit the washroom at the same time either before or after the event or during
26 MARCH 2018
WWW.CLEANINGMAG.COM
WASHROOM HYGIENE
C&M
Clear Drains Clear Conscience the interval. The washroom
parks tend to have several
flow, including the hand-
washrooms spread out over a
drying process, is one of the
wide geographical area, making
major reasons for hold-ups in
it difficult for staff to anticipate
a stadium washroom. Leaving
which block is likely to come
the washroom with wet hands
under heavy usage and when. So
is both uncomfortable and
if one washroom is particularly
unhealthy since germs breed
heavily used it is likely that
more quickly on damp hands
supplies of soap, toilet paper and
than on dry ones. But washrooms
hand towels will run out and the
will quickly become overcrowded
disgruntled guests will be forced
if the hand drying facilities are
to queue for those cubicles
inadequate, perhaps because the
and sinks where consumables
towel dispenser is jammed or the
remain in place. Tork EasyCube
air dryer takes too long to take
helps theme parks meet the
effect. If a hand towel dispenser
expectations of washroom
has run out, too, queues will form
visitors by ensuring that all
around the other units which
dispensers are well stocked and
will again cause congestion and
that cleaning standards remain
frustration. A good solution here
high. The system connects
is the Tork PeakServe Continuous
the washrooms via sensors in
Hand Towel which has been
dispensers and on cubicle doors.
developed specifically for
These allow cleaning staff to
stadiums and other high-traffic
remotely review washroom traffic
venues. The unit will never jam
and refill levels so that they can
since it gives out paper from a
respond to needs in real time
continuous sheet. And it takes
and keep all the washrooms in
just three seconds for each visitor
operation.
to be delivered a towel which
So our washroom wants and
dramatically speeds up the hand
needs depend very much on
drying process since even the
where we are and what we expect
fastest of air dryers takes 10-12
from the facility in question. But
seconds to dry the hands.
a clean, hygienic washroom that
At a theme park or amusement
allows every visitor to make a
venue, washroom visits will
swift visit - and then exit with
occur more randomly than in a
clean, dry hands - will at the
stadium which means that peak
end of the day fulfil all our main
times will be harder to predict.
washroom requirements.
Another issue here is that theme
WWW.TORK.CO.UK
WWW.CLEANINGMAG.COM
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MARCH 2018 27
C&M
WASHROOM HYGIENE
A fresh perspective on washroom hygiene Steve Courtney, business development manager at Robert Scott, shares insights from the company’s 90 years of cleaning know-how, discussing new products and changing customer habits that are making a real difference in the washroom hygiene category. Caddy Clean’s ergonomically designed
THE world of washroom hygiene presents an abundance of both challenges and
handle helps cleaners to avoid having to stoop
opportunities for the cleaning sector. New
while using the machine, and it can also be
materials and products are coming to
easily adjusted using its variable shaft length
market designed to lessen the impact on the
and angle - all with the user experience in
environment and reduce waste, while allaying
mind to optimise comfort and efficiency. The
concerns around the use of harsh chemicals in
heavy-duty battery lasts up to 2-3 hours and the
cleaning products. The challenge is sourcing
brushes are designed for hard to reach corners,
and manufacturing products that meet these
uneven surfaces and tight or narrow niches
requirements and remain effective.
where deeper cleaning is required to achieve the right degree of cleanliness in the washroom.
Revo ‘loo’ tionary products The LooBlade is a firm favourite with our
The perfect finish
customers - a unique replacement for the
Hi-shine microfibre cloths are ideal for
conventional toilet brush. The traditional
achieving a spotless finish in washrooms,
toilet brush is fundamentally flawed in its
designed to give a fast, smear-free clean on
design in that it doesn’t clean efficiently, clogs
glass, steel and shiny surfaces thanks to the
easily and drips surplus water. It also requires
that helps kill 99.9% of germs, both during and
excessive use of cleaning chemicals, water and,
after cleaning. The anti-microbial properties of
ultimately, people hate the sight of them.
the blades mean that germs are killed outright,
which can be used wet or dry - highly absorbent
unique properties of microfibre fabric. Hi-shine is a thick, semi-disposable cloth
The LooBlade is a revolutionary product
so there is no need to use bleach to disinfect it.
and easy to wring out, it also dries quickly
design centred around new technology called
Multiple flushes to clean the brush head are also
after use. It’s ideal to use with chemical-free
SwipeClean - by replacing the classic brush
no longer necessary, saving on water usage.
cleaning agents that are more environmentally
bristles with an eight-blade silicone cleaning
A ‘hollow-point’ head feature also helps act
head, it allows continuous contact with the
as a plunger to clear blockages, and the unique
microfibre cloths among customers across all
surface to swipe clean, while also reaching
holder design allows for free air flow to ensure
sectors due to its versatility and performance.
under the rim with ease.
no residual water collects. More importantly, the
WWW.ROBERT-SCOTT.CO.UK
The LooBlade doesn’t get clogged up like
friendly and has become one of the best-selling
LooBlade has changed the disposable attitude
the bristles of a brush and has hydrophobic
towards traditional toilet brushes, which
properties that shed water and reduce drying
should be replaced often, creating unnecessary
time. It also contains an anti-microbial additive
waste. Each LooBlade comes with a two-year guarantee, making it more environmentally considerate and cost-effective.
Design for change The Caddy Clean is another example of innovative product design that’s perfect for washrooms. It is a handheld equivalent of a large floor scrubbing machine, which solves the problem of accessing hard to reach areas such as around toilet bases, sinks and showers as it scrubs and polishes where larger, heavier and mains powered machines cannot access. 28 MARCH 2018
WWW.CLEANINGMAG.COM
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C&M
WASHROOM HYGIENE
Is your toilet ‘loo-sing’ you money? Peter Backman, an expert in the foodservice industry and a P&G Professional Expert Advisory Council member, reports. FIRST impressions are of great importance to
to a restaurant or bar because of poor toilet
hotels, restaurants and cafes. Consumers are
standards, and 85% will also warn friends
acutely aware of things like dining room décor,
and family members planning on going to a
the whiteness of linens and the shine on cutlery
restaurant if the toilets are in a bad condition*.
and glassware. However, many foodservice
Poorly cleaned washrooms can clearly deter
companies are so focused on the front of house
repeat customers and have a negative impact
details like lighting, ambient music and smiling
on customer recommendations and reviews.
staff that they overlook one of the biggest
Bad washroom experiences are shared with
Nowadays, hygiene certificates are also a
influences on customer satisfaction that is
families and friends, which deters referrals,
great way to reinforce your hygiene standards
usually hidden away from view. I’m talking, of
influences the possibility of them returning and
in the eyes of the customer. The number of
course, about the washroom.
can put off potential new customers.
consumers aware of these standards is growing
Perhaps more importantly, images and
evidence that staff are cleaning regularly.
and increasingly being referenced when looking
First impressions count
comments about your toilets can be published
at locations to dine. Similarly, highlight the
The toilet can often be amongst the first of your
for all the world to see on online review sites
cleaning products you use with logos or stickers
guests’ experiences in your establishment, and
such as TripAdvisor, which we know consumers
in public areas. Many - for example, the P&G
it certainly has a very great influence on their
frequent when choosing where to dine.
Professional range which includes Flash, Fairy
overall impression. Consumers like to think
Bathroom rating has become so popular, there’s
and Febreze - are used by consumers in their
that the kitchen is kept clean, but they have to
even a website that helps guests post photos
homes, and are trusted, recognised brands that
trust this is the case, and leave it in the hands
and share their stories about the hygiene of a
they know clean effectively.
of management and environmental inspectors
bathroom with people around world!
What can be done about it?
Cleaning up with professional products
to ensure standards are met. But they will draw their own conclusions when they can. If your toilet (which, after all, is very
As I’ve said, restaurants pay attention to food
The materials in the cleaning cupboard, just like
accessible to customers) is dirty, they will draw
orders and delivering quality meals to guests,
the ingredients in the kitchen, can make a world
conclusions about other areas - especially what
but view cleaning as a necessary evil. Common
of difference to the standards and bottom line
it says about the hygiene in your kitchen where
areas in hotels will have the same impact on
in any establishment. Companies need to view
meals are being prepared (and which is normally out of bounds). It’s not just overall cleanliness
customer perception as delicious, well cooked meals. So the first step is to ensure that
and gleaming surfaces that
standards of cleanliness are kept
customers see: details like a
up to scratch. Then, the best way to
toilet paper-strewn floor or
cleaning products, specifically for washrooms, as an investment rather than a necessary evil. Arming staff with cleaning products that are simple, trusted and effective is worthwhile in the long run. Using cleaning products that don’t
communicate good cleaning practices to
perform first time, leave behind residue or have
rusty and poorly maintained pipes can
customers is pretty obvious: if it’s seen
an unpleasant smell risk poor customer reviews
have a lasting negative impact. Unpleasant
by the customer, keep it clean, and
and dissatisfied staff.
odours are of course instantly off-putting.
they will take notice and be impressed
Aspects like these, not to say the toilet
by your standards. Reinforce these
the right tools for the job, and trained in the
bowl or sinks, are always being
high standards by ensuring there
best way to use them. Ensuring that they’re
judged by your customers, some of
are visible signposts of cleaning
aware of the correct quantities of cleaning
the time overtly and other times
having taken place. For example,
products to use, for example, prevents over-use
subconsciously.
leaving a clipboard with a timetable
and can help cut costs. The importance of
So why should this matter? A
for cleaning checks on the back of
training staff on proper use of products can’t be
recent YouGov survey revealed
the washroom door and ensuring
underestimated. It can often be a challenge -
that more than 97% of people
cleaning staff are diligent in logging
when there is traditionally a high turnover
would be put off returning
their cleaning provides guests with
30 MARCH 2018
Make sure cleaning staff are equipped with
Continued on Page 33. WWW.CLEANINGMAG.COM
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WASHROOM HYGIENE
C&M
App aims to improve industry standards HSG UK has launched a fully integrated management tool and review app to help venues and washroom services providers address issues and raise standards. The Cleen App is free to download and enables customers and visitors to log reviews of washrooms in any type of venue from restaurants and shopping centres to sports stadia and airports. BUSINESSES and washroom services providers
profit company is one of the country’s leading
can then sign up to their own Cleen Dashboard
providers of disability related advice and
which is a complete washroom management
support to businesses including managing the
tool. This enables venues to have immediate
now widely recognised Access Card for many
access to the Cleen App reviews so that they can
major venues across the UK to provide a more
take action and directly respond to customer
efficient and dignified way to communicate
feedback. Washroom service providers can
needs and evidence disability. He said: “The
also use the Cleen Dashboard to manage their
providers to have instant access to reviews -
accessibility and standard of washrooms is a
portfolio of washroom clients.
good and bad - and take the required action.
major consideration for disabled people when
A positive review is a good advertisement and
they are deciding where to visit - whether that
compliment accessible and clean washrooms or
marketing tool for a business. When feedback
be a shopping centre, theatre or restaurant.
post complaints and issues they have faced such
is negative, the business has the information
Cleen App is therefore a simple and engaging
as dirty basins, no soap or toilet paper, access
available immediately to address the situation or
way of giving disabled people a voice to share
problems for people with disabilities, and lack of
take its washroom services provider to task. First
their experiences - good and bad - to help other
baby changing facilities. The reviews are fun and
impressions definitely count and our aim is to
people make those decisions. I hope that it
easy to post by clicking different icons and users
improve the world one washroom at a time.”
will be embraced by businesses in all sectors
With the Cleen App, users can either
can even upload photographs to support their
Rice continued: “It has long been a bug bear
as there is a growing understanding amongst
review. These can then be viewed by other Cleen
of mine that, in this day and age, we are still
businesses that disability, simply put, is good
App users so that they can see which venues
faced with washrooms that are dirty, smelly
for business. Disabled people themselves have
have good - and poor - washroom facilities and
with no toilet paper and overflowing nappy
spending power in the UK of around £80 billion
make a choice to visit accordingly.
and sanitary bins. It’s a particular issue for the
but this is heavily influenced by their perception
hospitality industry. How many times have
of a business’s ability and willingness to work
drawn on his company’s expertise in washroom
we gone to a restaurant and walked out after
with disabled customers and employees.
water conservation and services and worked
visiting the washroom, presuming that a grotty
Access to washrooms is sometimes governed
with digital marketing agency Subism in Derby
loo means a dirty kitchen? If a washroom is not
by the physical make up of a building but there
and London to develop the technology. He is
fit for purpose, it is not just an inconvenience
is no excuse for sub-standard facilities and
confident that the app will be embraced by a
but can badly affect the quality of life for a large
cleanliness and Cleen App addresses this, which
wide range of businesses and venues who share
part of our community and particularly for
is very welcome.”
his passion for raising industry standards. He
people with disabilities and parents needing
said: “Cleen App gives the public a voice on
baby changing facilities.”
HSG UK’s managing director, Simon Rice, has
washroom facilities and cleanliness and the
This was echoed by Martin Austin, managing
The Cleen App is available from the App Store for Apple devices and the Google Play Store for Android.
Cleen Dashboard enables businesses and service
director of Nimbus Disability. The not for
WWW.CLEEN.WORLD
Continued from Page 30.
the right product for the job, can help with
consistently instil standards into the entire staff.
training. Largely visual instructions also help
It’s not just the job of the cleaning operative to
overcome any potential language barriers.
keep things clean: it’s everybody’s responsibility.
of cleaning staff in the hospitality industry
WWW.PGPRO.CO.UK
- to ensure everyone knows how to use the products correctly. Cleaning companies like P&G Professional
A team effort If I can leave you with only one lasting tip to
* Survey commissioned by Cannon Hygiene,
that provide clear instructions, and use images
ensure back and front of house staff maintain
carried out by YouGov, who polled 2012 British
and colour coding to help cleaning staff identify
maximum hygiene levels at all times, it’s to
adults, January 2018.
WWW.CLEANINGMAG.COM
MARCH 2018 33
C&M
WASHROOM HYGIENE
Protecting people with simpler hand hygiene Hand hygiene has never been so important. Studies suggest around 80% of all infectious diseases - including influenza and the common cold - are spread by touch. This link has been known for years, so it is perhaps all the more surprising that so few people wash their hands after going to the toilet or before handling food. Apparently, just 39% of us wash our hands before eating. SADLY, news about some outbreak or another is never very far away. The UK has recently experienced the worst winter flu season this decade so it would seem there is more work to be done. Improving hand hygiene would not only reduce suffering and save lives but lessen the burden on healthcare services and minimise the impact on our families, friends and work colleagues when we become ill. Hand hygiene should be so simple that there is no reason not to do it. Up to 100,000 bacteria can live on each square centimetre of skin. Not all are bad but it only takes a few to survive and multiply for an illness to take hold. Products must therefore be effective but they must also be safe. There should also be a choice of products to suit different applications. It is tempting to encourage more frequent hand washing in every setting but this is not always ideal. In healthcare, for example, staff should wash their hands between every patient contact. That can mean a lot of washing during a normal day. That can be time-consuming but additionally conventional soaps can strip
often a particular dispenser has been used and
and flexibility. The pouches are larger than
natural oils which protect the skin, leading to
how much product has been consumed. In a
average which, combined with the dispenser’s
an increased risk of damage through conditions
hospital, for example, knowing how many times
excellent dosing control, ensures the maximum
such as dermatitis. Under these circumstances
a dispenser has been used and comparing this
interval between refills.
the wise advice is to use a hand sanitiser
with the number of patient contacts by nurses
that kills pathogens faster than soap without
would give a reasonable indication of whether
operator before the battery or pouch needs
removing protective oils.
the team has been complying with agreed
replacing. This helps ensure continuity of
Alerts generated by the dispenser warn the
standards. If not, additional awareness and
hand care product availability. The dispenser
available and ready to use whenever required.
training can be provided and the subsequent
automatically switches between automatic
Dispensers must be situated conveniently
change in usage patterns assessed.
and manual mode in the unlikely event of
Whatever products are chosen, they must be
to encourage regular and proper use. At the
Managing these challenges is behind the
battery failure to ensure users can still access
same time, they should ideally contain enough
concept of Diversey’s new IntelliCare system.
the product. Finally, the dispenser provides
product to prolong the interval between refills
The dispenser can be used with a wide range
feedback on the number of doses and the
and therefore minimise the risk of outages and
of hand care products - soaps, washes and
amount of product used, allowing supervisors
reduce necessary restocking burdens.
sanitisers - so that operators can choose the
to assess usage patterns. The next-generation of
one most suited to their specific requirement.
the IntelliCare dispenser will also be Internet of
monitor usage. While it is rarely desirable to
Each product is supplied in the same design
Clean enabled to allow remote monitoring.
monitor individuals, it is helpful to know how
and size of pouch to enable interchangeability
WWW.DIVERSEY.COM
Another way to encourage compliance is to
34 MARCH 2018
WWW.CLEANINGMAG.COM
q 0800 243 919
E secretary@chsa.co.uk
H www.chsa.co.uk
CHSA Stands Up for Standards Be certain ‘what’s on the box is in the box’ Buy from CHSA Accredited Distributors; specify CHSA Accredited Products
CHSA - driving up standards in the industry Our Standards. Your Guarantee.
FOR MORE INFORMATION ABOUT THE CHSA AND ITS MEMBERS
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on Stand E01
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C&M
MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW
Business is booming at The Manchester Cleaning Show Event City, Manchester – 11 & 12 April 2018
The inaugural Manchester Cleaning Show, staged in 2016, drew large numbers of industry professionals to Event City.
THE Manchester Cleaning Show - being staged at Event City, Manchester on
in 2016, an event that exceeded all our expectations both in terms of
11 and 12 April 2018 – returns to the north of England following an extremely
exhibitor and visitor numbers. We have built on this success, and have
successful launch event in 2016. The event follows the same exhibition
delivered an even bigger and better event for 2018. We look forward to
and free conference format of its parent Cleaning Show, held in London
welcoming the cleaning industry to Manchester in April.”
every two years. Event organisers – the British Cleaning Council and Quartz
In addition to a busy exhibition, which includes stands featuring major
Business Media, publisher of C&M – are expecting well in excess of the 2300
brands such as Karcher, Nilfisk, Bunzl, Sebo, Prochem, and Jangro, the
visitors that attended the inaugural event, and have already increased
event also features a full two-day seminar programme – more details on
capacity in the exhibition hall by 25% to accommodate more exhibitors.
page 38. The programme is largely themed around the challenges and
Stan Atkins, chairman of the British Cleaning Council, said: “In 2016
opportunities facing the UK’s cleaning, hygiene and waste management
we brought The Cleaning Show to the north for the first time and we
industries over the next five years. This will include key issues such
were genuinely overwhelmed by the enthusiastic support it received
as Brexit, the growing skills gap, professional standards and career
from both exhibitors and visitors. We also saw Steph McGovern from
progression, health and safety at work, and increasing automation within
BBC Breakfast’s business team broadcast live from the show on the first
the sector. Senior representatives drawn from both private and public
morning, demonstrating the significance of cleaning to the UK economy.
sector organisations will participate take in the seminar. In addition,
The fact that we’ve had to increase the size of the exhibition by 25% to
experts from Firedog Research - which recently conducted the most in-
meet demand, together with the high number of visitor registrations we’ve
depth analysis seen in recent years into the size, value and future direction
already seen, indicates that April’s show will be far bigger and busier than
of the UK’s cleaning, hygiene and waste management industries - will be
we initially anticipated. If you want to guarantee securing a stand, or want
sharing insights into the future of the sector based on its research findings.
to ensure you get ticket, I’d suggest you do it sooner rather than later based on the interest we’ve had so far.” Steve Diprose, managing director of Quartz Business Media, said: “Whilst moving the Cleaning Show from Birmingham to London has been a phenomenal success, the one negative was that we saw a reduction
In addition, The Federation of Window Cleaners (FWC) will once again be hosting the annual Window Cleaner Challenge where the fastest entrants get the chance to win £250. Anyone responsible for cleaning and hygiene services, or those responsible for the procurement or distribution of cleaning products, are
in the number of regular visitors from the north west, north east, and
invited to register for their free pass now:
Scotland. In response to this we created a new event in Manchester
WWW.CLEANINGSHOW.CO.UK/MANCHESTER
36 MARCH 2018
WWW.CLEANINGMAG.COM
See us at
on Stand B10
C&M
MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW
Seminar Programme Cleaning and Hygiene – a 2020 Vision WEDNESDAY 11 APRIL
services at Manchester Metropolitan University
Synopsis:
Session: The British Cleaning Council – leading
will also be included. A practical guide to creating
Brexit will change the
the industry towards a prosperous future
attractive workplaces, optimising contributions
way cleaning companies
10.00
and enhancing the wellbeing of staff.
employ people. Since the Brexit vote in June 2017,
A welcome to the Manchester Cleaning Show. By Stan Atkins, chairman of the British
11.15
there has been a reduction in the numbers of
Cleaning Council.
Creating a career in cleaning.
people emigrating to the UK looking for work.
By Denise Hanson, FBICSc.
Bespoke believes this trend will continue in the short to medium term. It also believes this will
10.15 The British Cleaning Council’s research report –
Synopsis:
present a once in a lifetime opportunity for the
Preparing for the future.
From cleaning operative to manager: This
cleaning industry to redefine what an entry level
By Gwenn Winters, director of research and
presentation will look at the progression route
job is and flip public perceptions of the cleaning
data management, Firedog.
for cleaning operatives to reach management
industry on their head. By engaging with under-
level within the cleaning industry.
employed groups in society Bespoke believes the industry can transform cleaning jobs into
Synopsis:
gateway employment opportunities.
FireDog Research is
11.45
an insight agency that
Window cleaning - removing the risk.
supports government,
By FWC Executive member Scott Smith,
Session: Future-ready workshops
trade associations and
managing director, Smith Services Ltd;
13.30
employers seeking to understand challenges
and FWC vice-chairman Michael Lamont,
The facilities sector in post-Brexit Britain.
and predict future trends relating to
commercial manager and owner of
By Dominic Ponniah, CEO and co-founder of
employment and skills development. During
Lamont Cleaning.
Cleanology.
this presentation it will present the key findings of the research it conducted for the British
Synopsis:
Synopsis:
Cleaning Council in 2017. It will identify where
The aim of the Federation
This presentation will
the sector is likely to grow in the future, how
of Window Cleaners is
include a brief summary
employers can better focus their training budget
to support its member
of the Brexit story so far,
spending, where providers should concentrate
businesses in finding
on developing new interventions, and how
advice on how to manage
look at some of the reasons for Brexit to put into
policy makers can support the industry’s efforts
their general health
context the likely outcomes. Dominic will take a
to enhance productivity. Lots of takeaways,
and safety risks. This
practical look at what companies are doing to
insight and analysis stemming from this
presentation will be aimed
prepare for Brexit and what contingency plans
detailed market research report.
at the need for robust
are being put in place, both from a contractor
and take a more detailed
risk assessments and safe systems of work in
and end-user perspective. And in conclusion,
10.45
the removal of all risks from window cleaning
he will consider the likely impact on the FM
Psychological safety - The missing link to
activities. The presentation will reference the
industry and how it will not be business as
productivity in the cleaning sector.
FWC Safety Accredited Member (SAM) scheme
usual post-Brexit. What is certain is that the
By Dr Stephen Bloye, chairman of the
which supports members who meet the pre-
uncertainty surrounding Brexit is going to keep
British Association of Cleaning in Higher
specified health and safety requirements. This
everyone guessing and debating for many more
Education (BACHE)and acting director
is a pre-qualification scheme that allows local
months to come!
of facilities at Manchester Metropolitan
authorities and other organisations identify that
University, and Hamish Moore, chief
members have the minimum standard required
14.00
executive of Wellbeing Works.
under the scheme.
Is your recruitment strategy fit for purpose? By Keith Baker, CEO and founder, CERATA Ltd.
Synopsis:
12.15
This presentation will look
Redefining entry level jobs - how the cleaning
Synopsis:
at how creating a thriving
industry can lead post-Brexit.
Far from being a reactive
work environment can
By Tobias Batkin, managing director,
process, recruitment
radically alter productivity
Bespoke Cleaning Solutions – representing
and cost. A detailed case example looking at FM 38 MARCH 2018
the CSSA.
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C&M
MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW
with all things in business, effective planning
- Helping Great Britain Work Well (HGBWW)
the greatest risk of MSD and what has been done
to get the ‘right people in the right seats and
strategy in practise.
to minimise the risk. The speaker will then open a
on the right bus’ (Jim Collins, From Good to
By Tracy Hamilton, operational policy
debate to share best practice - thinking caps on!
Great 2001) should apply to recruitment. This
advisor, Health and Safety Executive. 11.15
presentation will look at the principles which CERATA Ltd uses to support companies in being
Synopsis:
Understanding MSD risks of using long reach
proactive recruiters. Using practical examples
By working together to
water fed poles in the cleaning industry.
to support its proposition, this session is for all
deliver the objectives of
By Zoe Whyatt, dorsaVi.
who are interested in recruiting and retaining
the new HSE strategy Synopsis:
‘Helping Great Britain Work
high caliber personnel.
Well Strategy’ - collective efforts to improve
This resentation will look
14.30
health and safety outcomes within this industry
at how a cross industry
Increasing efficiencies in your business - how to
can deliver so much more than the sum of our
collaboration, supported
respond to opportunities and challenges with
individual parts! This presentation will touch
efficiency to maximise profits.
on some of the main health priorities for HSE
define best practice for use of long reach poles.
By Paul Ridden, MD, Smart Task.
over the next couple of years, many of which
The project process, data and results will be
are known issues for the cleaning industry.
presented together with the resulting best
Synopsis:
Also covered will be details of HSE’s continued
practice guidelines from this industry-driven
During this session Paul
engagement with representatives from the
project that used world leading wearable
Ridden will explore how
cleaning industry as well as useful sources
technology to gain a unique understanding
cleaning contractors
of information for anyone employed in this
of the musculoskeletal risks presented by the
can take control of their
industry sector.
use of long reach poles. This is a story of how
by the HSE, is aiming to
companies can collaborate to achieve best
businesses whilst reducing paperwork and administrative overheads, by implementing a
10.15
practice for all workers in a particular job or using
cloud based software tool to manage contracts,
Preventing slips and trips - the importance of
a particular piece of equipment, and uncovers
record time and attendance, calculate payroll
good cleaning practice.
how objective data can be used to build an
and simplify billing. He will also explore
By Rob Shaw, technical team lead, falls
evidence base that allows a new industry
how these tools can provide a platform to
prevention, Health & Safety Executive.
standard of best practice to be defined with confidence, and endorsement from the HSE.
differentiate services provided to clients, strengthen propositions and help achieve more
Synopsis:
contract wins.
This session will cover: why
11.45
it is important to tackle
Occupational respiratory health in cleaning.
slips and trips; what makes
By Dr. Amy Gyte, senior health exposures
floors slippery; why good
scientist, Health and Safety Executive.
15.00 If banking can create digital contracts why can’t you?
cleaning is important; and what can be done to
By Sarah Fox, international speaker, author
improve cleaning practices.
Synopsis: Research has shown an
and contract strategist. 10.45
association between
Synopsis:
Musculoskeletal risk assessment and debate.
exposure to cleaning
Most companies use
By Christopher Quarrie BSc, CIEHF,
contracts to safeguard
Health & Safety Executive.
products and respiratory symptoms, including asthma. HSE research has aimed to better understand the UK cleaning
their rights and to enforce Synopsis:
industry and the evidence for occupational
go wrong. However, this ignores the role of
This presentation
asthma and respiratory symptoms in relation
contracts in building trust and avoiding disputes,
will outline the latest
to professional cleaning and the use of cleaning
which are critical for project success. The digital
developments at the Health
products, drawing from published studies and
revolution requires companies to change both
and Safety Executive and
industry sources.
remedies when projects
In its research it has been focusing on the use
their technological approach and mindset to
Laboratory on the prevention of musculoskeletal
embrace newer forms of contracting, and reduce
disorders (MSDs). The presentation will detail
of environmental disinfectants in healthcare
the burden of paperwork on their business.
amendments to the Manual Handling Operations
settings by cleaning operatives and nurses. It
Regulations and the various risk assessment tools
has also been looking at the transfer of safety
THURSDAY 12 APRIL 2018
that have been developed to assist in assessing
and hazard information down the supply chain
Session: Health & Safety workshops in
MSD risk in the workplace. However, at the end
to the end users. It has established a steering
association with the HSE.
of the presentation, the speaker would like the
group of stakeholders from across the healthcare
10.00
audience to consider the manual handling tasks
sector, with the aim to better understand how
Health and safety in the cleaning industry
that they or their employees undertake that pose
environmental disinfectants are used and the
40 MARCH 2018
WWW.CLEANINGMAG.COM
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C&M
MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW
potential for respiratory exposure. The HSE aims
14.00
14.30
to identify best practice to minimise exposure
Getting your message across.
Integrated marketing communications – how to
and raise the profile of respiratory occupational
By Richard Bond, director of strategy,
attract interest and move prospects through the
health across healthcare cleaning.
SKV Communications.
sales funnel. By Chris Klopper, CEO and founder, Mulberry Marketing Communications.
12.00
Synopsis:
ABCD AGM and Local Authority Cleaning Team of
Richard Bond, director of
the Year Award sponsored by Denis Rawlins Ltd.
award-winning PR agency
Synopsis:
SKV Communications
In each of the classic
and account lead for the
sales pipeline stages of
Session: Promoting your business workshops.
awareness, consideration,
13.30
British Cleaning Council’s media relations,
New dynamics of selling in the digital world.
will be highlighting how to formulate and
By Luke Elliott, vendor management, and
communicate key messages about your
marketing communications has a vital role
Roberta Donzelli, senior vendor manager,
business to a range of target audiences. He will
to play. This session will examine which
Amazon BISS EU.
also talk about how to effectively engage with
marketing communications tactics to use to
the press, and demonstrate that creativity in
positively impact each stage in the buying
Synopsis:
communications can be much more than just
process and how to integrate them for optimal
How is the B2B buyer evolving? What should your
risky PR stunts. In addition, he will be sharing
results. Attendees will also leave with some
online sales strategy be to capture their interest?
some tricks to help boost your visibility on
immediately actionable recommendations to
What steps should businesses take for online
social media channels like Twitter, and will
apply to their own business.
growth? And how must you think differently about
give some tips about what to do in a crisis
marketing to succeed in the new digital age?
from a PR perspective.
close and advocate,
List of Exhibitors Advanced Mopping Systems
C25
Equipmart
A22
Prochem Europe
D10
Alpha Consumables
D25
Ezitracker
A11
P-Wave
B19
AMS
C25
Federation of Window Cleaners
A38
RBL Laboratories
G04
Anderson Electrical
F24
Floorbrite Cleaning & Facilities Services F01
RBL Natural Cleaning Products
G04
Arco
E24
Fragrance Delivery Technologies Ltd
E03
Rotowash
D15
Arrow County Supplies
F20
GermXit
G12
RPC BPI Recycled Products
A05
Astley Hire
A01
Goizper
C27
Samulations
A35
Atrium GS/Puracator
A26
Greyland
E01
Sebo
D14
Battery Service Hub
B12
Host UK
F23
Shorrock Trichem
E21
Bayersan Temizlik
D23
HPC Healthline
C24
Signature Aromas
G02
Bio-Pro Research (Urine Off)
C23
Insuraclean
G07
SmartTask
C11
Biovation
G13
Jangro
A32
Spinaclean
F03
Blue Rock Systems
F26
Jetwash Direct/Mosmatic UK
D20
Sprintus
A39
Bona Systems
E02
Karcher UK
C01
Sure Chemicals
G15
British Pest Control Association
G03
Karcher UK
D01
TC Cleaning Machines
B10
BritishBins
D09
Kennedy Hygiene Products
F09
Telelog
A34
British Cleaning Council
A14
Killis
E10/E20
Templa
C14
Buckeye International
A02
Lavorwash
A10
The British Institute of Cleaning Science
A06
Bunzl Cleaning and Hygiene Supplies
B15
Lifterz
B21
The Cleaning Warehouse
A31
C21 Hygiene
A12
Linan Wenyi Import and Export Company C26
The Supplies House
E05
Candor Services
F24
Lincoln Cleaning Technology
B22
UDMS
B18
Cleaning & Maintenance
A13
Makita UK
B23
UHUB
G09
Cleanlink Software
A20
Moerman
A27
Vaclensa
B01
Cromwell Polythene
E22
Morclean
A30
VDM
B20
Decitex
D16
Nexon Group
F07
Viper
F10
Denis Rawlins
D27
Nilfisk
C10
Worldwide Cleaning Support
G08
Dual Pumps
C20
NWC Group
A04
Duplex Cleaning Machines (UK)
G10
Osprey Deepclean
A40
42 MARCH 2018
WWW.CLEANINGMAG.COM
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10.100
C&M
MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW
Around the show What follows is a brief overview of what just some of the exhibitors will be showing during the Manchester Cleaning Show. A more comprehensive listing will be provided in the Show Guide, being published with the April 2018 issue of Cleaning & Maintenance. Host: F23
Denis Rawlins: D27
The Host carpet cleaning method
Visitors to Manchester are being invited
is a unique all in one system that
to think afresh about the returns they
gets carpet clean and back in use
achieve on cleaning as Denis Rawlins
straight away. The system uses
Ltd shares its philosophy of ‘return on
especially designed equipment
innovation’. The Sutton Coldfield-based
together with Host Sponges that
cleaning consultant and equipment supplier specialises in identifying new
actually do the cleaning. Host
systems and techniques that produce both superior cleaning results and
Sponges are a non-abrasive
a faster return on investment. Two products showcased this year embody
organic cleaner containing a
these principles: REN Clean - a simple yet highly effective manual cleaning
balanced mix of water, detergents,
system for escalators; and SpaceVac, which makes it easy for workers
wetting agents and a safe to
at ground level to clean high-level areas thoroughly and safely. James
use solvent. They act just like a
White, MD of Denis Rawlins Ltd, said: “Smarter innovation isn’t necessarily
sponge, releasing the cleaning
about the latest technology or mechanisation - but the evidence of actual
agents where the soil is. The deep
cleaning results, costs and efficiency. Our exhibits empower non-specialist
down brushing action allows
cleaning teams to complete challenging cleaning tasks more cost-
the cleaner to break up, dissolve, trap and then remove spots, spills and
effectively than the usual methods.”
greasy oily dirt. The powerful vacuum removes the Sponges with their
WWW.RAWLINS.CO.UK
trapped soil. In the US studies show that one cleaning with Host reduces dust mites by 78%, dust mite allergens by 75% and mould spores by 85%.
CHSA: C40
Minimal amounts of moisture are used, so no over wetting and no lengthy
The Cleaning & Hygiene Suppliers Association (CHSA) will spread the word
drying time - carpets are back in use straightaway, clean, dry and looking
about its Accreditation Schemes at the show, joining the British Cleaning
their best.
Council on its stand. Stephen Harrison, chairman of the CHSA, said: “Our
WWW.HOSTVONSCHRADER.CO.UK
focus is on driving up and maintaining standards in the industry. We’re delighted, therefore, to join the BCC at the Manchester Cleaning Show.
Prochem: D10
It is the perfect opportunity to spread the word about our respected
Prochem Europe is consolidating its partnership with
Accreditation Schemes to those who use cleaning and hygiene products
the National Carpet Cleaners Association (NCCA) in a
as well as those who sell them.”
joint promotion initiative at the show. The stand will
The CHSA operates Accreditation Schemes for distributors and for
feature a wide range of Prochem Europe products
manufacturers of soft tissue, plastic refuse sacks and industrial cotton
including new-to-market touchless restroom cleaning
mops, each of which is supported by a rigorous and independent
system, CR2, and the Powermate 1200 Powerbrush. A
auditing process. As well as being invited to join the relevant
newcomer to Prochem’s portable machines offer, the
Accreditation Scheme, all members of the CHSA have to sign the
CR2 Multi-Surface is a versatile ‘touch-free’ restoration
Association’s stringent code of practice.
system that not only does away with the need for
WWW.CHSA.CO.UK
mops and brushes, but - with the addition of a carpet wand or upholstery tool - can also be used for carpet and upholstery cleaning. Portable
TemplaCMS: C14
accessories and attachments are expanded further by the new Powermate
New to the TemplaCMS integrated contract management software
1200, a lightweight easy-to-manoeuvre extraction machine power wand
portfolio at the show will be Special Works Teams Management,
with self-levelling cylindrical 2500 rpm brush, 12” vacuum head and 25 ft.
designed to manage client-requested, additional work undertaken by a
power cable. Further portables on show include the Prochem Endeavor
contractor’s own internal teams. This includes flexible calendar-based
500, Polaris 800 and Steempro Powermax, with internal in-line Heat ‘n’ Run
van scheduling, workload balancing, mobile app integration, integrated
heat exchanger, along with a selection of the company’s industry-acclaimed
employee’s pay, and automated client billing. Also new to market will
specialist cleaning solutions including Fresh Breeze Odour Neutraliser,
be Franchise Network Support, including independent multi-franchisee
Extraclean, and Fluoroseal CF.
licensing, data security and processing, overarching franchisor
Prochem has invited colleagues from the NCCA to share the stand at this event.
management and reporting.
WWW.PROCHEM-UK.COM
WWW.TEMPLACMS.CO.UK
44 MARCH 2018
WWW.CLEANINGMAG.COM
BY EXPERTS FOR EXPERTS
VISIT US
Growing through cooperation
See us at
on Stand E20
INTRODUCING THE NEW MOTORSCRUBBER STAIR BRUSH A must have for any facility with stairs, this brush helps improve the hygiene of high ɽɨƃǹˎƺ ƃɨljƃɰ ƹʰ ɨljǁʍƺȈȶǼ ǁȈɨɽ ƃȶǁ ƹƃƺɽljɨȈƃ ɽɨƃʤljȢȢȈȶǼ ɽȃɨɁʍǼȃ ƃ ƹʍȈȢǁȈȶǼӝ ěȃȈɰ ʍȶȈɧʍlj іљѕȴȴ ǁljljɥ ƹɨʍɰȃ ƺȢljƃȶɰ ɽȃlj ʍɥɨȈɰlj ƃȶǁ ɽȃlj ɰɽljɥ ɰȈȴʍȢɽƃȶljɁʍɰȢʰ ʥȃȈȢlj ɽȃlj ǁȈǹǹljɨljȶɽ ȢljȶǼɽȃ ƹɨʍɰȃ ˎȢƃȴljȶɽɰ ǼȈʤlj ƃȶ ljʯƺljɥɽȈɁȶƃȢ ǁljljɥ ƺȢljƃȶ ɽɁ ƃȢȢ ȃƃɨǁ ːɁɁɨɰ ȈȶƺȢʍǁȈȶǼ ʍȶljʤljȶ ƃȶǁ ɽljʯɽʍɨljǁ ɰʍɨǹƃƺljɰӝ
C&M
SPECIAL REPORT
Resolving the grease problem With Christmas now a dim memory, many New Year’s resolutions have already been broken. One that should definitely be kept is to ensure that all kitchen extract ductwork is cleaned in accordance with TR/19, the leading industry guidance document on ventilation ductwork cleaning. Gary Nicholls, MD of Swiftclean Building Services, reports. IN winter, the only place that you want roaring
to devise a regular cleaning schedule which will
fires is in the fireplace, but after the festive
ensure that the grease layer is controlled within
season an unseen fire hazard may well have
an average tolerance of 200 microns across the
built up in the kitchen extract system. This calls
internal surface of the ductwork.
for specialist cleaning to remove the fire risk.
There is a common misconception that the
Under Article 11 of the Regulatory Reform (Fire
grease layer in a non-compliant system must be
Safety) Order 2005 there is a legal obligation to
several centimetres thick before it represents a
control the layer of grease which builds up due
fire risk, but in reality 200 microns is only about
to cooking in order to diminish the risk of fire.
half the thickness of an average business card.
Extra cooking over busy periods can cause
Once you have a clean system which is
the layer of airborne fat, oil or grease to
compliant with TR/19, the grease layer within
accumulate more quickly than in less busy
the ductwork should be monitored regularly to
weeks and months, so one of the highest
ensure that it falls within acceptable limits. It
priorities - if you haven’t yet tackled it - should
can be measured using a method called the wet
and a fire occurs, it may be considered that
be to ensure compliance in a commercial
film thickness test, which involves ‘combing’ a
the terms of the insurance policy have been
kitchen extract ductwork.
section of ductwork to judge the accumulation
broken and the insurer may refuse to pay out
of grease.
to repair fire damage.
In order to comply with the Regulatory Reform (Fire Safety) Order 2005 all traces
If the extract system is not compliant it can
A dirty and greasy extract system also
of grease must be removed on a regular
represent a serious potential fire risk. Because
consumes more electricity, so a clean system
basis. TR/19 is the leading industry guidance
it is difficult to access the extract system it is
will also be more energy efficient and therefore
document on ventilation ductwork hygiene,
difficult for firefighters to tackle any blaze that
cheaper to run.
issued by BESA (Building Engineering Services
gets established within the ductwork, which can
Association). It contains tables which helpfully
then act as a chimney and help to spread the
responsible for it may be deemed to be
indicate how frequently ductwork needs to
fire and smoke further through the building.
negligent. This is extremely serious and can
If the system is not TR/19 compliant, those
Fire can spread to the dining areas, but also
lead to a criminal prosecution. If convicted,
TR/19 compliance. TR/19 applies to all
to neighbouring properties and the floors above
the responsible person or persons can even
ventilation ductwork and requires ductwork to
the commercial kitchen. This can threaten lives,
be given a custodial sentence. The company
be classified as high, medium or low in terms
particularly when a ground floor restaurant or
responsible for the property may also face
of its requirement for cleaning. Kitchen extract
fast food outlet has several floors above.
charges and could be fined or held responsible
be cleaned in order to achieve and maintain
ductwork will always be a high risk because
Failure to comply with TR/19 can also
for damages caused to neighbouring properties. Surprisingly, not all systems - even new ones
its purpose in venting away grease laden air
compromise a building’s insurance as
inevitably means that it will accumulate grease
insurance providers invariably expect, as
- are installed with the full remit of access doors
and dirt quickly and require cleaning several
part of their terms and conditions, that those
required to clean the system in accordance with
times each year.
responsible for the property will comply with
TR/19. A different set of guidelines exists for
all the relevant laws and best practice. If the
the design and construction of new ductwork,
extract system is non-compliant with TR/19
so it is possible that you may need to retrofit
At busy times of year the ductwork may require cleaning sooner. It is therefore essential
additional access doors in order that every part of the system can be thoroughly cleaned and all traces of grease removed. In some cases it may be costly or problematic to add access doors, especially if false walls or staircases have been installed across the ductwork. If you have any influence over design and construction, it pays to bear in mind future TR/19 compliance at the design stage. WWW.SWIFTCLEAN.CO.UK 46 MARCH 2018
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REGISTER NOW FOR YOUR FREE PASS WWW.CLEANINGSHOW.CO.UK Organised by
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In partnership with British Cleaning Council
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Register now to attend the regional Cleaning
WHO SHOULD ATTEND? Anyone who has responsibility for cleaning, hygiene or facilities management should attend this event. Contract cleaning companies
Show event dedicated to the cleaning and hygiene
Window cleaners
sector. Don’t miss this chance to test and source
Facility/office/business managers from a wide range of industries including:
new products and benefit from the free seminar
•
educational establishments - schools, universities etc.
•
finance/insurance - city offices, banks etc.
FREE-TO-ATTEND SEMINAR
•
hospitals and healthcare establishments
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industrial, manufacturing and warehouse facilities
The following sessions are free-to-attend to all registered visitors
•
leisure and hospitality facilities - hotels, restaurants, cinemas etc.
• Health & Safety in the
•
local and central government
Cleaning Industry
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public services - ambulance services, police, fire brigades etc.
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residential and nursing homes
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retail and shopping centres
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transport providers
programme. Registration is free of charge for all relevant professionals
• The British Cleaning Council’s Research Report • Future Ready Workshops
• Business Promotion Workshops
www.cleaningshow.co.uk/manchester
C&M
NEW PRODUCTS
VISION Gelpack, the UK manufacturer of polyethylene films, liners
UN accreditation for clinical waste range
and sacks, formed following the acquisition of the assets of Gelpack Excelsior by Visionscape Group, has been awarded UN accreditation for its range of healthcare and clinical waste collection products. With sacks in 5, 10, 12 and 30 kg design weights, the range includes yellow sacks for hazardous waste incineration and orange sacks for alternative treatment of infectious waste at a licensed/permitted facility. WWW.VISION-GELPACK.CO.UK
IT is 50 years since Roy Kent started SCJS, and it continues to thrive as one of Prochem Europe’s most dynamic distributors. “It is hard to believe it’s been
Celebrating 50 years of cleaning innovation
50 years,” reflects Roy’s son, Andy who, with brother Nigel, today run the Sussex-based Southern Counties Janitorial Supplies (SCJS). Both remember the day their dad started the family business in Brighton. By 1973, Nigel was on board, with Andy joining straight from school two years later. Andy Kent believes the big gear change for the business came with the
From left, the Kents: Andrew, Becca, Bette and Nigel.
introduction of hot water extraction in the UK cleaning market with Prochem, a prime mover in getting the technology recognised. “We all saw the potential of these machines, buying them was a no-brainer. We bought into Prochem and never left.” The Kents are fans of Prochem training, too. “I’d recommend everyone in the business goes on at least one training course,” said Andy Kent. “It really will bring a lot of knowledge and thereby confidence.” And it’s still very much a family business. Mum Bette works there, as does Andy’s daughter, Rebecca. The company today operates from depots in Brighton and Crawley and stocks over 5000 lines, including an extensive offer of Prochem carpet cleaning ranges for collection or next-day delivery. WWW.SCJS.CO.UK
INNOVATIVE cleaning technology and solutions are evident in the latest product catalogue from Prochem Europe, include key new releases for 2018. New to market in the portable machines section is the company’s CR2 Multi-Surface, a versatile ‘touch-free’ restoration system that not only does away with the need for mops and brushes, but - with the addition of a carpet wand or upholstery tool - can also be used for carpet and upholstery cleaning. Prochem is replacing the Endeavor SX9000 with the Endeavor 500 unit now featuring a new 2-stage 8.4” vacuum motor. With a high pressure 500 psi induction drive piston pump and high airflow 8.4” vacuum motor, the Endeavor
Prochem boosts cleaning technology offer for 2018
500 matches the performance of a small truck mount unit. Portables accessories and attachments from Prochem Europe are expanded further by the new Powermate 1200, a lightweight easy-to-manoeuvre extraction machine power wand with self-levelling cylindrical 2500 rpm brush, 12” vacuum head and 25 ft. power cable. Also new to accessories this year is the S-Bend Stair Wand, a short 36” handle 2-jet wand for easy cleaning of stair treads. And that’s just the start of it. For more information please visit: WWW.PROCHEM-UK.COM
48 MARCH 2018
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NEW PRODUCTS
C&M
TC Facilities Management (TCFM) is inviting visitors to explore its recently refreshed website. The new look and feel has been designed to offer a more engaging experience with improved navigation and functionality. All this to allow both existing and prospective customers to see the full range of solutions TCFM
TCFM unveils refreshed website
EDITOR
Neil Nixon neilnixon@quartzltd.com 07957 71316
can offer. The site includes extensive information to help visitors understand TCFM’s complete range of both single and bundled services. This is brought to life with case studies and short video animations showing TCFM’s capabilities across a wide range of sectors, including retail, logistics centres, commercial offices, and the charity sector. “Our mission as one of the UK’s leading familyowned FM businesses is to create the FM solution
SALES MANAGER
Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER
marketing manager at TCFM, who led the project.
Michelle Andrews michelleandrews@quartzltd.com 01737 855086
“The clean and fresh design of our website
PRODUCTION MANAGER
along with content that expresses our innate
Carol Baird carolbaird@quartzltd.com 01923 437619
a business is looking for,” said, Fiona Ellingham,
understanding of the challenges our customers face will provide confidence to visitors that we are able to deliver a bespoke solution that is right
MANAGING DIRECTOR
for them.”
Steve Diprose
WWW.TCFM.CO.UK
CEO
Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES
EZITRACKER has launched
Ezitracker launches business intelligence tool
Elizabeth Barford subscriptions@quartzltd.com 01737 855028
an advanced intelligence tool, allowing businesses to analyse all business information. EziAnalytics gives users the power to analyse data from a simple, dynamic dashboard to get a highlevel view of a business. EziAnalytics provides a user-friendly interface alongside a logical step-
by-step functionality guide to enable users to create drillable dashboards and reports in a click. The system easily demonstrates where strengths, weaknesses or trends lie within a business. It can import data from a number of different sources, including scheduling systems, payroll systems, multiple databases including Word and Excel, and websites and email. Managing director at Ezitracker, Christian Berenger, said: “EziAnalytics is the latest addition to the Ezitracker family. The innovative and advanced capabilities will benefit the FM businesses already using Ezitracker, and also new customers looking for an advanced business intelligence tool.” WWW.EZITRACKER.COM
NEW from Leafield Environmental is the Finbin Wave series, a recycling/waste bin collection that is proving ideal in many locations such as shopping malls, airport terminals, galleries, museums, hotels, entertainment complexes, etc. The wave series comprises three styles of bin - single, double and triple. Each is available with open top or with an optional arched
Catch the next Wave in recycling
PUBLISHED BY
Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310
cover for outdoor use. Manufactured in brushed, 430 stainless steel, wave bins are also available with a powder coat finish on galvanised steel. Top aperture plates come in stainless or metallic black and are hinged to allow easy access for servicing. Optional, WRAP compliant recycling labels identify the waste streams handled and shaped aperture masks further help identification. WWW.LEAFIELDRECYCLE.COM
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ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd, Cardiff, UK
MARCH 2018 49
DON’T MISS THE UK’S LARGEST CLEANING & HYGIENE EVENT
CONTACT US TO BOOK YOUR STAND Organised by
Supported by
In partnership with British Cleaning Council
The Voice of the Cleaning Industry
Reserve your stand now for the best rates and
event in the UK and attracts many exhibitors
THE EVENT BRINGING TOGETHER 10,000
and visitors from overseas. With over 10,000
• Contract cleaners
professionals regularly registering to attend this
• Facilities managers
best location at THE CLEANING SHOW 2019. This popular exhibition is the largest cleaning
biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect
• Healthcare estate managers
databases and generate media exposure.
• Hospitality, leisure and retail managers
CONTACT US TO FIND OUT MORE…
• Public service providers
Vanessa Van Santen-Smith Sales Director T: +44 (0)1737 855 041 E: vanessavss@quartzltd.com
• Local government
WWW.CLEANINGSHOW.CO.UK/LONDON
• Product and service providers
@TheCleaningShow
CleaningShow
C&M PRODUCTS & SERVICES DIRECTORY
To advertise please call 01737 855086
PRESSURE WASHER CLEANING, HOT & COLD
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Email: info@essential-services.net Tel: 020 8543 7717
Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 • michelleandrews@quartzltd.com
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MARCH 2018 51
YOU CLEAN. WE’LL TAKE CARE OF EVERYTHING ELSE.
JUST ADD WATER
With JUST ADD WATER from Kärcher, floor cleaning couldn’t be more simple. For a fixed weekly cost, which includes all detergent and consumable parts plus planned service visits and a 3 year manufacturer’s warranty, JUST ADD WATER enables you to get the floor cleaner you need, not just the one you can afford – so you can focus on cleaning and we’ll take care of everything else. Every customer is unique. That’s why Kärcher offers free site surveys and demonstrations of its award-winning cleaning solutions, to ensure you get exactly the right combination of machine, brushes and detergent to suit your needs. To find out more about JUST ADD WATER from Kärcher visit www.karcher.co.uk/justaddwater and tell us about your cleaning challenges – we’d love to help.
FIXED COST CLEANING FROM KÄRCHER 3 ALL-INCLUSIVE CONSUMABLES
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SCHEDULED SERVICE VISITS
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email: cleaning@karcher.co.uk COME AND VISIT US ON STAND CO1