MAY 2020
THE OFFICIAL PARTNER OF THE CLEANING SHOW
IN THIS ISSUE: COVID-19 Update
Neil Nixon provides a round-up of the cleaning industry’s heroic response so far to the challenge posed by COVID-19.
Training and Education
A look at why training is vital to handling critical situations facing the cleaning and hygiene industry, particularly in light of the Coronavirus pandemic.
Time and Attendance
An overview of how coping with staffing challenges is easier when workforce management forms part of an integrated contract management system.
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M AY 2 020
PLUS: • Industry news • People • Contracts • Products
COVID-19 Update
Training and Education Time and Attendance
Neil Nixon provides a round-up of the cleaning industry’s heroic response so far to the challenge posed by COVID-19.
A look at why training is vital to handling critical situations facing the cleaning and hygiene industry, particularly in light of the Coronavirus pandemic.
An overview of how coping with staffing challenges is easier when workforce management forms part of an integrated contract management system.
>>> page 26
>>> page 30
>>> page 14
WWW.CLEANINGMAG.COM
Spring cleaning has never been so serious! It’s April – the time of year for the traditional annual spring clean. This year, however, keeping facilities clean and hygienic has taken on added significance. With the outbreak of COVID-19 still disrupting lives, businesses, and seriously affecting the health of the nation, the valuable work that cleaning operatives do every day of the year is being realised. Because, after all, cleaning and hygiene go hand in hand with infection control.
Here at Jangro, we have lots of resources which can help with this and have rounded up the most relevant for handy reference. Practise good hand hygiene As we have been repeatedly advised by official guidance, effective hand washing and sanitising is critical to prevent the spread of infection. The correct hand-washing technique Professional
Task Card
And now, more than ever, these operatives are putting their own health at risk for the greater good, in an attempt to help halt the spread of the pandemic.
1
Remove any jewellery from hands and wrists to allow effective cleaning. Wet hands with clean water.
2
7
Rotational rubbing 8 Rotaional rubbing backwards and of right thumb forwards with clasped clasped in the left fingers of the right hand palm, change hands in the left palm. Change and repeat. hands and repeat.
Apply enough cleanser to ensure it produces a good thick lather.
3
Rub hands to produce lather.
9
Grip the left wrist and work cleanser into the skin. Do the same with the right wrist.
4
10
Palm to palm.
5
Right palm over the back of the left hand and vice versa.
6
Rinse off all traces of lather with clean water.
11
Dry hands thoroughly with a disposable paper towel.
12
Ensure any cuts and abrasions are covered with a clean waterproof plaster.
To help ensure their health and wellbeing – and that of the wider community – commercial cleaning companies should ensure their employees follow best practice, particularly when it comes to infection prevention and control.
Discard paper towel in waste bin, avoid touching the bin.
www.jangro.net
Use cleaning products correctly It’s also important that staff are familiar with correct protocols when it to comes to using virucidal cleaners, detergents and disinfectants.
JANGRO LTD, JANGRO HOUSE, WORSLEY ROAD, FARNWORTH, BOLTON, BL4 9LU 01204 795955 | WWW.JANGRO.NET
Intertwine the fingers of the right hand over the left and vise versa. Pay particular attention to the areas between fingers and finger nails.
EDITOR’S LETTER C&M
A heroic response
Having been involved in the cleaning sector on and off for two decades, I have always understood the critical and outstanding role cleaning operatives play in keeping the public safe. The importance of this service has largely been ignored by the public, authorities and even the government. But all that has changed during the past 30 days. If anything positive is to emerge from the awful pandemic currently facing the world it will surely be far greater recognition for cleaning operatives, and a greater respect for the service they provide. I congratulate everyone involved in this sector for a performance that has been, without exaggeration, heroic. Even the Prime Minister has taken note, paying tribute in Parliament to the ‘extraordinary’ role of cleaners during the Coronavirus crisis. This has added fuel to the BCC’s call for cleaners to be recognised as essential ‘critical or key workers’ during the pandemic. During a recent Prime Minister’s Questions the Leader of the Opposition praised the ‘unsung heroes’ who ‘keep us safe’. He went on to add: “I’d like to pay special mention to one group that are hugely ignored, forgotten and decried as unskilled workers – cleaners. All around the country and in this building, (they) are doing their best to keep our places hygienic and safe.”
Boris Johnson added: “I agree with him very much about what he said about cleaners, they do an extraordinary job and they deserve all the protection and support we can give them in this difficult time.” The COVID-19 pandemic is taking a terrible toll on the UK, with nobody exempt from the impact it is having on normal life, health and wellbeing. As I have come to expect over my two-decade association with the cleaning sector, cleaning businesses and their employees continue to go about their task efficiently and diligently to keep us safe. Their role will become even more significant as – in time – restrictions on movement and gatherings are lifted. A heartfelt thanks to everyone involved in this heroic effort. Wishing you a happy, clean, tidy and healthy month ahead.
Neil Nixon, Editor Cleaning & Maintenance Magazine
@cleaningmag
WWW.CLEANINGMAG.COM
Cleaning&Maintenance
MAY 2020 5
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CONTENTS C&M
14 Special Report: COVID-19 Update. Neil Nixon provides a round-up of the cleaning industry’s heroic response so far to the challenge posed by COVID-19.
MAY 2020
08
30
Industry News In the news this month… Cleaning industry represents ‘5% of national workforce’, Employers in critical industries urged to issue ‘key worker’ letters to cleaners, Churchill commits to future investment with backing from ESO, CHSA donates £5000 to charity despite cancellation of gala ball, Hydro Systems publishes white paper on cleaning during Coronavirus pandemic, B&M wins compatibility award, RCP publishes ‘Love Recycling’ research report.
Feature: Time and Attendance. An overview of how coping with staffing challenges is easier when workforce management forms part of an integrated contract management system.
32
People Personnel news and new appointments from across the cleaning and FM sectors.
34
New Products An overview of some of the new products available on the market this month.
05 Editor’s Comment
23 BICSc Comment
Looking back at the past month in the cleaning sector.
The origin of quarantine.
WWW.CLEANINGMAG.COM
26 Feature: Training and Education. A look at why training is vital to handling critical situations facing the cleaning and hygiene industry, particularly in light of the Coronavirus pandemic.
24 BCC Comment Public loos - could relief be in sight? Raymond Martin, managing director of the British Toilet Association, reports.
25 A job worth doing – a contractor’s blog. Lee Andrews reports.
MAY 2020 7
C&M INDUSTRY NEWS
Cleaning industry represents ‘5% of national workforce’ NEW research by the British Cleaning Council
demand for recycling - waste and resources
has revealed that there are approximately
management rose to nearly £14 billion in 2018
1.63 million workers in the cleaning industry,
and now accounts for over a quarter (26%) of the
making up around 5% of the UK workforce.
turnover of the cleaning industry. BCC chairman, Paul Thrupp, said: “The
This total, calculated for the first time by including cleaning workers employed by
cleaning industry has long believed the
businesses and organisations in non-core
overall employment figure for the sector
cleaning sectors such as cabin crew who clean
was much understated by the official
planes at turnaround and shop workers who
statistics for the core cleaning activities. So
clean the store, gives a true picture of the scale
this report is a valuable contribution to the
and importance of the industry. The figures
national conversation about the financial,
put cleaning on a par with the transport and
environmental and social value of cleaning
storage sectors and makes it one of the top 10
to the nation. The BCC will continue to be the voice for the industry, being the advocate for
largest UK industries for employment. The BCC includes the figures in its fifth annual research report, which classifies cleaning into
whole economy, which recorded a 3% growth in
everything positive about the cleaning sector,
that period.
but also helping our members with support,
four core types: cleaning activities, facilities
Cleaning contributed over £54.5 billion to the
advice and leadership to manage challenging
management, landscape service activities,
economy in 2018 with overall turnover increasing
issues like low pay, human slavery, health and
and waste and resource management. Overall,
by 28% since 2013, double the 14% turnover of the
safety, and immigration which can impact
employment in the industry has increased by
economy overall in the same period (ONS 2019).
cleaning in the UK.”
5% between 2015 and 2018 - greater than the
One of the industry’s growth areas is the rising
WWW.BRITISHCLEANINGCOUNCIL.ORG
Employers in critical industries urged to issue ‘key worker’ letters to cleaners EMPLOYERS of cleaning staff operating in
The BCC is urging employers of cleaners
not been named as a critical industry by the
critical industries have been urged to provide
supporting these critical industries to write
Government. The UK Government should
them with written proof that they should be
letters for their staff which they can produce
make it clear that cleaners supporting essential
treated as critical and key workers. The British
as evidence that they are key workers and that
industries are excluded from the Coronavirus
Cleaning Council made the call to help remove
their work is critical.
travel ban, as the Irish Government has done.
confusion over what Government guidelines
A letter could be invaluable if cleaners need
We are advising employers of cleaners in
on dealing with Coronavirus mean for cleaners
to place children at schools or at a childcare
critical industries to provide some clarity and
working in critical industries.
provider, so they can continue going to work.
reassurance to their employees by issuing them
Schools and childcare settings have remained
with letters, which could be used as evidence
named cleaners as essential workers if they
open for the children of key workers, although
when needed.
are supporting essential industries. The
the Government has stressed that parents
“Cleanliness and high hygiene standards
British Cleaning Council is calling on the UK
should keep their children at home if they
are particularly important in the UK’s critical
Government to follow.
possibly can.
industries and institutions during the fight
The Republic of Ireland has explicitly
The UK Government has identified a number
An employer letter could also be produced
against Coronavirus. If a lot of workers become
of critical industries and institutions which
by a cleaner if they are stopped by the police
ill with the virus, then critical organisations
it wants to protect during the Coronavirus
when travelling to work, proving that they
could grind to a halt, which would have huge
pandemic. They include health and social care,
cannot work from home and their travel is
consequences for the whole country. It is
education and childcare, key public services,
essential. The Irish Government’s approach has
essential that cleaners in these sectors are able
local and national government, supermarkets
been to name the ‘cleaning of buildings and
to get to work and also get help with childcare,
and the food supply chain, public safety and
industrial cleaning’ ‘where necessary to support
if it is stopping them doing their jobs. We are
national security, the transport network,
other essential services’ under ‘Administrative
also continuing to campaign for all cleaners
utilities, communication, and financial
and Support Services’ on the list of essential
to be recognised as key workers doing critical
services. Employees in these industries
services excused the travel ban, which it
work, because of the importance of providing
are classified as key workers. Although the
published on 28 March.
and maintaining clean, sanitised and safe
cleaning sector is not named on the list, the
Paul Thrupp, chairman of the BCC, said:
premises and environments during the current
services cleaners provide are required to
“There has been some confusion among
pandemic. The role of cleaners has never been
enable these organisations to continue to
employers and employees in the cleaning
more important than it is now, during the
function safely, so cleaning staff are implicitly
sector about who should or shouldn’t go
current pandemic.”
part of the key worker group.
to work, because the cleaning industry has
WWW.BRITISHCLEANINGCOUNCIL.ORG
8 MAY 2020
WWW.CLEANINGMAG.COM
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C&M INDUSTRY NEWS
Churchill commits to future investment Leoch acquires with backing from ESO DBS Leoch LEOCH, one of the world’s largest battery manufacturers and listed on the Hong Kong stock exchange, has announced an agreement to acquire a 100% stake in DBS Leoch, a leading UK battery specialist. The new company, Leoch Battery UK Ltd, will become the UK subsidiary of Leoch International. This agreement will enable Leoch to significantly grow its battery business from the industrial and leisure sectors in the UK. Leoch previously invested in DBS Leoch in January 2018. Prior to that agreement, the CHURCHILL Group has received an investment
our valued clients across all sectors.”
former DBS Energy company had supplied
Stephen Edwards of ESO Capital said: “We
Leoch batteries to the UK market for seven
the provider of flexible capital solutions to
are delighted to be backing such a high-quality
years. The new Leoch UK business will be
European SMEs. The investment will provide
company. Phil Moxom and Joel Briggs have
based in Market Harborough, Leicestershire
institutional capital and support for the
built an incredibly successful business and
and will continue to employ all 20 DBS
organisation as it continues its programme of
we look forward to working with them over
Leoch staff.
investing in its people, its innovations and its
the coming years. We have been particularly
service delivery in line with its values to ‘always
impressed with their high levels of customer
do right’, ‘always seek better’ and ‘always put
service and their forward thinking approach
people first’.
to the technology-led changes in the industry
from ESO Capital Partners UK LLP (ESO),
Churchill Group’s Joel Briggs said: “It was
through their online platform, Mo:dus. We are
hugely important for us to find a partner that
confident our expertise in supporting high-
shared our vision for Churchill. ESO’s backing
growth companies will benefit Churchill as we
will greatly support our values, business goals
work with them to develop the business and
and our rapid and resilient growth. With an
support its future growth.”
institutional partner on board, we will be able
ESO will take a minority stake in the business Fred Hapiak, president of Leoch
to focus on our strategic priorities of people,
and both Stephen Edwards and Stuart
the environment and digital transformation and
Hamilton of ESO will join the Churchill Board.
International Holding Ltd, said: “We
continue to build sustainable relationships with
WWW.CHURCHILLSERVICES.COM
are extremely focused on growing our
CHSA donates £5000 to charity despite cancellation of gala ball
business in the EMEA region and the UK in particular, and providing the best service to our customers in many sectors, from lead batteries to li-ion batteries for leisure, automotive, UPS, telecom, renewables,
DESPITE having to cancel its annual charity
cancellation of events like ours is having
and industrial applications. Our further
gala ball, which was to take place in April, the
an impact so we took a decision to make a
investment in Leoch Battery UK Ltd will
Cleaning & Hygiene Suppliers Association
donation of £5000 now.”
allow us to increase our penetration in the
(CHSA) is donating £5000 to the chairman’s charity, Grief Encounter. Every year, thanks to the generosity of members and their guests, the CHSA raises thousands of pounds for the chairman’s charity
The Gala Ball has been re-scheduled for 23 April 2021 at the De Vere Staverton Estate. The donation being made now is an advance on the sum the CHSA expects to raise in 2021. Richard Fogelman, chief executive officer of
UK market and provide more added value services to our clients in the region.” Henry James, managing director of Leoch Battery UK, added: “We’ve been selling Leoch’s industry-leading battery range for
at its gala ball - in 2019 the CHSA raised £8000 for
Grief Encounter, said: “This is truly amazing.
almost 10 years now and the technology
Grief Encounter. The social distancing essential
Thank you. At a time when demand is higher
has proven to be particularly successful for
to tackling Coronavirus meant this year’s gala
than ever and donations will be decreasing,
UK customers. We’re delighted to become
ball has been cancelled so the CHSA took action.
this has come as a most welcome surprise.
a wholly-owned business within the Leoch
We really can’t thank you enough for all your
International group and look forward to
coronavirus pandemic,” said David Garcia,
support, from everyone at Grief Encounter,
helping it to achieve its goals in the UK and
vice president of the CHSA and the driving
really incredibly.”
European markets.”
force behind the association’s gala ball. “The
WWW.CHSA.CO.UK
WWW.LEOCHBATTERY.CO.UK
“Charities have suffered in the midst of the
10 MAY 2020
WWW.CLEANINGMAG.COM
INDUSTRY NEWS
C&M
Hydro Systems publishes white paper on cleaning during Coronavirus pandemic DUE to the global pandemic
“From schools to hotels to
caused by COVID-19, Hydro
office buildings, every facility…
Systems, a leader in chemical
has been impacted by COVID-19
dispensing equipment, software
in some shape or form and now
and services, has published an
requires frequent cleaning to
educational white paper called
mitigate the spread of infection,”
‘Dispensing cleanliness during an
said Matt Hayas, global product
outbreak or pandemic’. The white
manager, Hydro Systems. “Our
paper discusses the current state
free white paper provides insight
of the pandemic, cleaning best
on promoting health and wellness
practices and the benefits of using
through cleaning, disinfecting and
chemical dispensing systems to
sanitising, while also outlining the
combat an outbreak. The white
effective role chemical dispensers
paper is available for download
can play before, during and after
via the www.hydrosystemsco.com
an outbreak.”
website.
WWW.HYDROSYSTEMSEUROPE.COM
Jangro celebrates ruby anniversary THIS year marks a milestone
strong! This is a huge achievement
birthday for Jangro, the largest
and we wouldn’t be where we are
network of independent janitorial
today without our brilliant suppliers
and cleaning distributors in the
and members. Our shared passion
UK and Ireland, as the business
for quality, value and innovation is
celebrates 40 years in the cleaning
just some of the reasons behind our
and FM industry.
success. We value the relationships
The Jangro concept was founded
that have grown over the years and
in 1980 by Bryan Squires, now
would like to say a massive thank
Jangro’s honorary life president, by
you to the supply chain involved in
drawing together five like-minded
the network. At milestone moments
independent distributors. Today it is
such as these, it’s great to look back
the largest network of independent
to see where we have come from, but
janitorial distributors in the UK and
equally important to keep looking
Ireland, with 46 strategically located
ahead. Our vision for the future is
distributors that provide national
to continue building on our great
coverage with a local, fast and
customer offer, and to work with our
reliable delivery service.
industry colleagues to ensure our
Joanne Gilliard, CEO at Jangro, said: “Jangro is 40 and still going
sector maintains its high standards.”
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MAY 2020 11
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C&M INDUSTRY NEWS
B&M wins compatibility award EVERY year, JLL PAM UK holds its supply
waste away from landfill, recycling as much as
chain conference during which the company
they possibly can. Graeme Knight, major accounts director at
presents its top UK suppliers with recognition awards for their services over the previous
B&M Waste Services, said: “We are absolutely
year. The highly competitive programme
delighted to receive this recognition of
acknowledges the suppliers that have helped
the services that we provide to JLL PAM
JLL PAM UK deliver the highest quality of
UK. The award is a validation of the strong relationships that all our colleagues working
service, value and innovation to its clients. B&M Waste Services was awarded with the compatibility award, in recognition of the recycling and waste services provided. One of just three awards presented on
From left: Graeme Knight, Paul Newton and Lucy Wilfan from B&M Waste Services and Ben Tolhurst, head of PAM UK, JLL.
Carbon-neutral B&M Waste Services provides
on this account - from our account managers through to compliance and our drivers - have built up with the team. Knowing that the award is a direct result of their satisfaction
the day, the compatibility award is based
JLL PAM UK sites in the North and Scotland
survey makes it even more significant for
on JLL PAM UK’s quarterly FM satisfaction
regions with all of their waste and recycling
us. We look forward to a long and positive
survey, where B&M was rated highest out of all
services. As a result of working with B&M, JLL
relationship with JLL PAM UK.”
suppliers across the year.
PAM UK North and Scotland divert 100% of
WWW.BANDMWASTE.COM
Axis Group wins UK customer satisfaction award AXIS Group has won a UK customer satisfaction
Having an attractive package of benefits that
award 2020 for its ‘employee engagement
goes beyond the ‘standard’ offer is key to
strategy’. Axis Group’s ‘people strategy’ - which
attracting the best talents in the market and
was launched in 2017 - has nine distinct
maintaining a positive and healthy relationship
business components, all feeding into the
with our existing employees.” Jo Causon, CEO of the Institute of Customer
central employee engagement and excellent customer service focus. It is now the cornerstone
Service, congratulated all those who entered
of the company’s ethos and integral to Axis’s
the awards at the presentation ceremony:
ongoing goal to become the employer of choice
efforts being recognised and awarded by this
“Every one of you in this room is making such a
within its sector. The strategy is also credited for
exceptional panel of judges. We are extremely
significant difference to your organisation and
the positive impact on staff retention which has
committed to ensure our employees feel
to your customers. You are all at the forefront of
increased year on year.
motivated, committed and empowered to act
pushing boundaries and providing customers
correctly when facing problems, be empathetic,
with the best possible experience.”
and always strive for excellent performance.
WWW.AXIS-GROUPSERVICES.CO.UK
Jonathan Levine, Axis Group CEO, said: “It brings me so much joy to see all our
ISS UK and Ireland success at International Safety Awards ISS business areas and clients are among just
prestigious ISA awards in 2020. We strive
87 organisations to win a distinction in the 2020
to ingrain and maintain a positive safety
International Safety Awards for protecting its
culture at ISS through a strategy of continual
employees from the risk of injury and ill health
improvement. With our ‘#ichoose2Bsafe’ and
at work. Overall, ISS gained a total of 28 awards
‘safety stand-down’ campaigns to remind
with 14 ‘merits’ and three ‘passes’ in addition
everyone to be extra-vigilant on their return
to the 11 ‘distinctions’. The ISS UK HQ, ‘Velocity’
from holidays, through to the safety leader,
in Weybridge, Surrey gained a distinction,
safety hero and mental health first aid roles, we keep a constant focus on safety and wellbeing.
along with clients in industry sectors to include hospitality and food services, telco, hotels,
and work-related ill health during the previous
To say that I’m pleased is an understatement -
financial services, and education.
calendar year. The awards also acknowledge
every day I’m positively delighted by the hard
organisations that have shown commitment to
work by all of our great people at ISS to ensure
wellbeing and mental health at work.
that we can keep to our stated intention to
Now in their 62nd year, the International Safety Awards recognise and celebrate establishments from around the world
Tim Proctor, director of HSEQ and CR, ISS
continuously improve the safety culture for
which have demonstrated to the satisfaction
UK, said: “I’m incredibly proud of the positive
everyone in our organisation in everything they
of the scheme’s independent judges their
results achieved by everyone at ISS to achieve
do, everytime that they do it.”
commitment to preventing workplace injuries
this record number of 11 distinctions in the
WWW.UK.ISSWORLD.COM
12 MAY 2020
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INDUSTRY NEWS
C&M
RCP publishes ‘Love Recycling’ research report THE first snapshot of the findings
Paul Jakeway, head of
from one of the largest ever
marketing for EMEA at Rubbermaid
commercially funded quantitative
Commercial Products, said:
studies into business recycling and
“Businesses across Europe in every
waste management across Europe
sector are already recycling, and
have been published by RCP EMEA.
most state they either want to or
This ground-breaking research
are planning to do more to improve
is the cornerstone of the brand’s
this. But it’s clear there is a lot more
innovative new Love Recycling
that can be done to make waste
initiative, which will continue to
management easier and more
report throughout 2020.
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policies and practices in place,
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MAY 2020 13
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SPECIAL REPORT: COVID-19
The cleaning sector’s critical role in combatting the spread of COVID-19 Neil Nixon provides a round-up of the cleaning industry’s heroic response to the challenge posed by COVID-19. effective cleaning schedules and systems, and
emergency services can operate safely during
by promoting advice from the World Health
the outbreak. He said: “Our role in making
Organisation and the NHS about the virus.
sure important premises like holding cells are
Cleaners are often viewed as an ‘invisible
safe and sanitised is crucial at this time. To
workforce’ but during this crisis we’ve seen
ensure these rooms and buildings are cleaned
just how vital the role of the cleaning sector is
sufficiently, we’ve distributed battery powered
to fighting the Coronavirus and protecting the
back-pack sanitisers as well as fogging
health of the nation. I want to thank all those
machines that fill a designated space with a
hard-working cleaners and encourage them in
solution that neutralises every surface inside.
these extremely difficult circumstances. While
We know it’s going to be a slog for the next few
cleaners who are supporting critical services are
months, but we’re prepared and the safety
themselves deemed critical and ‘key workers’,
and wellbeing of our staff and clients is at the
we are calling on the Government to recognise
forefront of our operation.”
all cleaning staff as critical key workers to help
I spoke to Stan Atkins, CEO of BICSc, about
them make it into the nation’s workplaces and
the challenges his members were facing, and
Clearly, we are living through extremely difficult
ensure hygiene standards are at the highest
the assistance being given by the institute,
times. The picture relating to the COVID-19
levels, as needed to tackle this virus.”
particularly by way of professional advice.
pandemic changes almost daily, and the impact
Lee Andrews, CEO of DOC Cleaning,
He said: “Since the outbreak, I have received
on our lives, our liberty, our finances and, most
commented on the unprecedented demand
many calls…one of the most frequently asked
importantly, our health and the health of loved-
this situation is placing on his workforce, but
questions being ‘can you tell me what a deep
ones are extreme. I am updating the Cleaning and
again commended his entire team for their
clean is?’ This is a bit like being asked what
Maintenance website – www.cleaningmag.com
unstinting devotion to duty. He said: “I am not
a spring clean is - it means different things
– daily with latest advice, techniques, products
the only one to say that in a lifetime of working
to different people and therefore is open to
and processes, but I’ve compiled a few of the
in this industry, I have never come across a
interpretation unless a clear specification is
headline stories here as an evolving record of
situation remotely as challenging as COVID-19.
issued by the client! BICSc is continuing to
the cleaning industry’s front-line role in seeing
I know other industries are also going through
freely provide information to our members
the UK through this turmoil as safely and
hell, but there are some major differences with
and the wider public, and quite often we are
quickly as possible.
commercial cleaning. Number one, we are on
noticing that this information is ‘cherry-picked’
the front line, the fourth emergency service
meaning that it is not a true representation of
with a number of leading organisations
as I heard another colleague put it. For us, it
what we have said. We have also been asked by
and businesses and sought comment on
has not been an option to shut up shop and
our members if we have access to certain items
best practice. All of them have one theme
wait until it all blows over. Number two, as a
of PPE. Unfortunately, we are not in a position
in common – recognition of the exceptional
people industry whose staff are highly exposed,
to assist but this clearly shows the fragility of
work being done by cleaning teams across
either through travelling to work or because
the supply chain when certain items have to
the country, in schools, offices, retail outlets,
of their place of work, we have had to manage
be shipped from other countries. Since the
prisons, transport networks…in fact, anywhere
the health and safety of our teams in an
outbreak, I have heard that people who were
that members of the public might come into
unprecedented way, sending them into battle
purchasing PPE previously from manufacturers
contact with this rapidly spreading virus.
(and I don’t think that analogy is overused
overseas are seeing inflated prices! It was
here) kitted out in uniforms we could never
clear from the beginning of this crisis that
Council, said: “The BCC, its members and the
have dreamt of needing and using desanitising
touchpoints were a means of transmission
whole cleaning industry are playing a huge
equipment straight out of Star Wars.”
for the virus, and high traffic areas such as
In compiling this report, I have spoken
Paul Thrupp, chairman of the British Cleaning
part in safeguarding the British population and
Jamie Wright, managing director of
supermarkets and doctors’ surgeries took
ensuring the spread of the virus is restricted
Incentive QAS, focused on the critical role his
too long to increase their cleaning regime to
by supporting robust hygiene practices,
company is undertaking in making sure the
counteract this.”
14 MAY 2020
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SPECIAL REPORT: COVID-19
C&M
Pat Wherton, executive general secretary
few winners. Cleaning will be much higher up
of the Association of Building Cleaning Direct
the corporate agenda as a non-discretionary
Service Providers (ABCD), commented on the challenge faced by local authorities and the direct service teams they frequently employ. She said: “Local authorities are in a unique position of being charged by central government to carry out some of the duties required to support the community, and much of that is falling to our cleaning and FM
We are on the front line, the fourth emergency service as I heard another colleague put it. For us, it has not been an option to shut up shop and wait until it all blows over.
spend to keep employees safe. Cleaning as a topic will be on the agenda of boards and senior management teams in a way it wasn’t before. Some companies will of course continue to see it as a ‘commodity purchase’, but the professional corporate buyer will realise that they need to invest in cleaning for the longterm. The cost of the virus is just too great
managers. For example, many of them are now
to continue with the status quo of a pre-
the coordinators of the distribution of food
Coronavirus era.” Having been involved in the cleaning sector
parcels to vulnerable people, using cleaning
on and off for two decades, I have always
staff and vehicles to do that. They are also often the central point for distribution of the PPE for
to ensure we can support frontline janitorial
understood the critical and outstanding role
social care providers. Council cleaners are also
staff. In a time of such uncertainty, we have a
cleaning operatives play in keeping the public
being asked to work in care homes to cover for
responsibility to be transparent and open in
safe by ensuring buildings and transport
staff in isolation.”
our communication to customers. Be clear
systems are clean and hygienic. Recognition
with customers on stock level and availability,
for this service has largely been ignored by the
Alastair Scott, sales director at Robert Scott and
changes to delivery dates and lead times. By
public, authorities and even the government.
Sons. He said: “It’s important we understand and
communicating clear and accurate information,
If there is anything positive to emerge from
consider the role we play within the cleaning
your customers can plan accordingly, and find
this awful pandemic it will surely be far
industry and the supply chain as we continue
alternative solutions if needed.”
greater recognition of cleaning operatives,
Looking to the supply chain, I spoke with
and a greater respect for the service they
to manufacture and distribute products that
Looking to the future – in a post-COVID-19
our customers need most. Our role has been
world - Cleanology’s chief executive, Dominic
provide. I congratulate everyone involved in
deemed as an essential service by the UK
Ponniah, said: “Once we get through this
this sector for a performance that is, without
government and it’s crucial for us to continue
crisis, and we will, cleaning will be one of the
exaggeration, heroic.
Problem solved At Prochem, we supply innovative, effective cleaning solutions and equipment for carpets, upholstery and floors to professional users. We also provide comprehensive, industry recognised training for new entrants to the industry and experienced contractors alike. So whatever products, equipment, skills and knowledge you need, get in touch with us and we’ll solve your problem.
020 8974 1515
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sales@prochem.co.uk
www.prochem.co.uk
MAY 2020 15
C&M
SPECIAL REPORT: COVID-19
THE CRITICAL ROLE OF SPECIALIST CLEANERS DURING THE COVID-19 CRISIS Neil Nixon speaks with Jamie Wright, managing director of Incentive QAS, as he prepares his front-line staff to tackle the COVID-19 virus head-on through enhanced training and the provision of bespoke equipment. As the UK’s largest independent battery sales and service supplier, the success of ECOBAT Industrial has come as a result of listening to the needs of its customers and offering them effective and efficient solutions that provide the answers they require. Distributing prominent brands such as TAB, Lucas, Sonnenschein and US Battery and chargers from SPE and Fronius across the industrial sector, the company has also built its reputation by providing its customers with a level of service that reaches far beyond just battery sales. Through this process, which is applied across all aspects of its business, ECOBAT Industrial is able deliver on its sales, support and innovation ethos.
The demand for commercial
for specific premises. As well as
cleaning in offices and police
ensuring all staff members were
and fire stations has increased
given full personal protective
substantially in a bid to tackle
equipment, the company also
COVID-19. Incentive QAS, the
secured a number of pallets
contract cleaning arm of Incentive
of hand sanitiser that were
FM Group, has expanded its
immediately made available for its
training operation to meet the new
large client base to protect critical
demand for professional cleaning
workers and commercial staff
in community-critical buildings.
across the country.
With significant contracts across the south east with police forces and fire stations, Incentive QAS has taken the decision to upgrade the company equipment to ensure the safety of its staff and clients. With the virus affecting police station holding cells, the requests for deep cleans with industry leading equipment and chemicals has never been greater. Jamie Wright, managing director
Jamie Wright added: “Our
of Incentive QAS, said: “The demand
role in making sure important
for pre-emptive cleans and deep
premises like holding cells are
cleans in fire stations, custody
safe and sanitised is crucial at this
suites and commercial buildings
time. To ensure these rooms and
has increased significantly. The
buildings are cleaned sufficiently,
COVID-19 pandemic has meant
we’ve distributed battery powered
that lots of our clients are ordering
back-pack sanitisers as well
more services from us, and we’re
as fogging machines that fill a
training more and more staff to be
designated space with a solution
WWW.ECOBATINDUSTRIAL.TECH
able to deliver this. The safety of
that neutralises every surface
our specialists and our clients is
inside. We know it’s going to be a
Worlds largest producer of lead (840,000 tonnes/p.a.) Over 3,500 skilled employees QM system certified to quality standard ISO9001 ISO18001
the top priority, so we’re following
slog for the next few months, but
all the public health guidelines and
we’re prepared and the safety and
have brought in even more bespoke
wellbeing of our staff and clients is
equipment in order to hit this hard.”
at the forefront of our operation.”
Incentive QAS published
cleaning arm of the Incentive FM
and a best practice protocol
Group, servicing leading blue chip
for its 1000 staff across the UK,
locations, multi-tenanted offices
underlining the appropriate
and community-critical buildings.
solutions and equipment needed
www.incentive-qas.com
16 MAY 2020 20190513_C&M-265x87_SSI-Support (1).indd 1
Incentive QAS is the contract
emergency COVID-19 guidelines
WWW.CLEANINGMAG.COM 07/04/2020 15:45:19
SPECIAL REPORT: COVID-19
‘Extraordinary’ role of cleaners praised in Parliament Boris Johnson paid tribute in Parliament recently to the ‘extraordinary’ role of cleaners during the Coronavirus crisis. The British Cleaning Council (BCC) has welcomed the supportive comments and is repeating its call for cleaners to be recognised as essential ‘critical or key workers’ due to the vital need to maintain high hygiene standards during the pandemic. The Prime Minister was taking part in Prime Minister’s Questions when Jeremy Corbyn praised the ‘unsung heroes’ of the public
Paul Thrupp, chairman of the BCC
C&M
COVID-19 strategy planning at Exclusive Businesses worldwide are strategy planning to cope with the Coronavirus outbreak and the cleaning sector is no exception. Jim Melvin, group chief executive at Exclusive Services Group, summarises the steps that his company has taken through its emergency response team (ERT) to manage the concerns of its clients and communities.
sector who ‘keep us safe’ during the outbreak.
sanitised and safe premises and environments.
He went on to add: “I’d like to pay special
Our regular day to day cleaning staff and our
mention to one group that are hugely ignored,
specialist and periodical industrial and window
forgotten and decried as unskilled workers –
cleaning staff all have a major part in improving
cleaners. All around the country and in this
the environmental hygiene of the UK. Even in
building, (they) are doing their best to keep
lockdown, premises and particularly education,
our places hygienic and safe.”
retail, healthcare establishments and care
Seasonal illnesses are precisely that.
The Prime Minister said: “I agree with him
homes will require more frequent sanitisation
Exclusive Group’s monthly Virus Spotlight
very much about what he said about cleaners,
regimes at what may well be a premium time
report monitors them. In December 2019
they do an extraordinary job and they deserve
to do so. Our cleaning staff throughout the UK
it highlighted the transmission rates of an
all the protection and support we can give
have the expertise, training and knowledge
outbreak in Wuhan, China whose specified
them in this difficult time.”
to carry out sanitisation, hygiene, clinical or
mortality rate gave cause for concern.
Paul Thrupp, chairman of the BCC, said:
decontamination cleans so it is essential that
“Everyone in the cleaning sector will be
the workforce are kept available by being
thrilled to see that our vital work is being
identified as ‘critical or key workers’ by the
recognised by the country’s leading figures.
Prime Minister and the British Government.”
All too often, the role of cleaners is invisible
He continued: “Additionally, our cleaning
and forgotten yet our work couldn’t be more
product suppliers need to remain at work to
important, particularly now in the fight against
provide the consumables and products to
Coronavirus, and this reinforces our call for
clean with, from wipes and paper products, to
cleaners to be given essential ‘critical or key
disinfectants, sanitisers and cleaning products
worker’ status due to the need for high hygiene
in general. And our machinery and equipment
standards during the pandemic.”
providers need to produce and supply specialist
Jim Melvin
By February, a greater understanding of the
cleaning equipment that our staff can use. The
issues faced and the longer-term concerns
started to take hold, Paul Thrupp wrote: “As we
cleaning industry represents five per cent of
for staff and client communities prompted
navigate the COVID-19 pandemic together as
the UK workforce and if we do not identify our
the establishment of an emergency response
an industry, it is my duty to keep you informed
people as ‘critical or key workers’ then hygiene in
team (ERT) operating out of our Hatfield
about how the British Cleaning Council is
the UK will drop with the effect that the virus may
HQ and in line with our business continuity
campaigning to ensure that people within our
flourish. Support the BCC and all its members
plan. The ERT draws in the skills of Exclusive
industry are viewed as essential ‘critical or
and keep our people at work maintaining the
Group’s operations, training, HR, supply
key workers’ who are needed more than ever
hygiene of the country and providing vital
chain, and H&S resources, reporting to a
to ensure we not only maintain but elevate
sanitisation services. On behalf of the BCC, may I
senior emergency response team (SERT)
hygiene standards in the UK in order to come
thank you for your support in these difficult times
made up of group board members.
out of this crisis quicker. The BCC and its
as with your support our staff can carry on with
members have the staff, products, equipment
their invaluable work in order that together we
teams’ over-riding and primary objective is
and machinery to reduce the risk to human
can defeat this awful disease.”
the safety and security of our staff, followed
health by providing and maintaining clean,
www.britishcleaningcouncil.org
by resources, materials and equipment,
In an open letter issued as the outbreak
Guided by its 10-point plan, the response
Continued on Page 18. WWW.CLEANINGMAG.COM
MAY 2020 17
C&M
SPECIAL REPORT: COVID-19
Henry provides a helping hand Normally known for its vacuum cleaners – particularly the world-famous Henry and Hetty tub vacs - Numatic has urgently re-tasked research and development teams, production specialists and manufacturing teams to work across projects in support of the response to the COVID-19 crisis. The Numatic teams have been working around the clock to provide support to the Government and the NHS, including the development and provision of face masks, face shields and offering the free loan of cleaning equipment for NHS cleaners. Simon Lawson, managing director of Numatic International, said: “I cannot thank the team enough here at Numatic for their efforts in getting an additional product into production, in unprecedented times, for our NHS.” www.numaticsupport.com
Continued from Page 17. payroll and financial planning. Working closely in conjunction with the British Cleaning Council and the CSSA (Cleaning and Support Services Association) and following the advice of the NHS and WHO, the Exclusive ERT sought to reach out to colleagues and associations in Italy, Spain and Singapore in order to establish what lessons could be learned from their experiences, with replies gained from Singapore. The Exclusive Learning and Development Centre in Swindon has produced dedicated Coronavirus H&S training resources including videos to assist with signage comprehension for those whose primary language is not English.
and financials projected and revised, notably
conferencing. We will also now be discussing
Pool machinery and materials stocks were
in terms of ensuring transparency of service
and reviewing remote social functions that we
reviewed and buffer stock increased where
costs as requisite spend levels were amended in
can assist with.
appropriate and feasible.
advance of site deep cleans.
Every employee was emailed the ERT’s
In addition to planning for staff mental health
On topic, the irony that the UK plans the potential removal of key workers involved in the
agreed approach to the virus challenge in the
and overall wellbeing, Exclusive ERT ensured
fight against the pandemic cannot and must
form of our H&S Monthly Spotlight document
that staff have safe transportation and access
not be ignored. The number of foreign nationals
and a ‘Four-tier approach to deep cleaning’.
to site while establishing remote working
working in London is over 60%: hard-working
Colleagues aged 69 or older (some may have a
procedures where practicable.
people currently classed as low-skilled migrant
birthday during the pandemic) and those with
The pandemic has brought communities
workers. In the face of revised immigration
known respiratory concerns were contacted
together: acts of kindness include individuals
proposals, by 2021 some may not be allowed to
individually to share their own concerns.
signing up as NHS volunteers. Exclusive Services
work in this country.
Given it is often forgotten that cleaning staff
Group has team members already signed up to
Ultimately, the strategic sharing of knowledge
are also subject to being struck down, the
this cause and, in some cases, local charities and
and understanding via ERT planning assists in
ERT ensured the company obtained as much
the company will recognise those who assist.
bringing much needed clarity and reassurance
personal protection equipment and materials
Close to home, the company has worked to
for all concerned in a time of pandemic. It also
as possible, understanding that a huge
assist three dementia care homes located near
asserts the key role played by cleaning and
percentage had been a compulsory purchase
its offices in Hatfield, Wokingham and Swindon.
hygiene staff in the fight against COVID-19 and
for the NHS.
Care home patients are particularly vulnerable to
how we may have to rethink our perspective
the virus - it felt the right thing to do.
of these people and their real value to us. After
Guidelines were re-set to ensure training and compliance enabled staff to work safely and in
We are also working with our own team on
all, consider how London would manage if this
partnership with client teams; process hygiene
mental health and awareness with regular
pandemic had happened in 2022.
and work practice concerns were re-evaluated;
management calls, conference calls and video
www.exclusivecontracts.co.uk
18 MAY 2020
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SPECIAL REPORT: COVID-19
C&M
Looking forward Cleanology’s chief executive, Dominic Ponniah, looks at an extraordinary month as the effects of the Coronavirus crisis took hold - and looks ahead to when it will eventually end. It is hard to believe that just a month ago,
clients operational and safe as possible. We
completely disregarded. Having spoken with
the cleaning industry was celebrating
went from a period of being inundated with
numerous competitors across the industry,
success at the Golden Service Awards.
disinfection cleans in mid-March, to having
everyone says the same thing - that the
And today we are on the front line of a
90% of the buildings we serve closed just 10
‘normal rules of engagement’ don’t seem to
war against a virus. It brings everything
days later. The speed with which this health,
apply in these unprecedented times. Surely
into perspective, that for all the power,
and now economic, emergency has struck
this is the time that they matter more than
money and success in the world, we are all
has been alarming to say the least.
any other.
vulnerable humans and cannot yet control a
There will be cleaning businesses that sadly
Once we get through this crisis, and we
little known virus called COVID-19. We are all
don’t come through this crisis, as the cashflow
will, cleaning will be one of the few winners.
in the same boat and nobody is out of reach.
implications are so severe for an industry where
Cleaning will be much higher up the corporate
We are all equal when it comes to COVID-19.
typically 80% of cost is labour. Our businesses
agenda as a non-discretionary spend to keep
and lives are currently in the hands of the
employees safe. Cleaning as a topic will be on
us a business, being on the front line of the fight
government’s furlough scheme. If there are any
the agenda of boards and senior management
against Coronavirus. Cleaning has been put
problems or delays with this scheme, literally
teams in a way it wasn’t before. Some
firmly on the news agenda, and having been
thousands of jobs will disappear within days.
companies will of course continue to see it as
invited to film by Sky News, brought home the
The longer the lockdown continues, the more
a ‘commodity purchase’, but the professional
fact that cleaning has never had such a high
this will be the case, both within the industry
corporate buyer will realise that they need to
profile, at least in my 20-year career.
and beyond.
invest in cleaning for the long-term. The cost of
I have been proud to watch our industry, and
We have carried out dozens of preventative
Despite most clients holding contracts
the virus is just too great to continue with the
cleans and our teams have been working
with their cleaning contractors, clients
status quo of a pre-Coronavirus era.
around the clock to keep as many of our
believe those contracts can be suspended or
www.cleanology.com
WWW.CLEANINGMAG.COM
MAY 2020 19
C&M
SPECIAL REPORT: COVID-19
Management software: an unlikely hero of the COVID-19 pandemic Rick Stoor, managing director at Templa, explains how the flexibility of management software has helped contractors through the turmoil of shifting staff levels during the COVID-19 outbreak. Just as COVID-19 has brought out the best in the staff of cleaning contractors, business management software has helped contractors deal with challenges thrown at the industry by the pandemic. At Templa, we have not only helped contractors get the best out of existing functionality to handle COVID-19-related tasks, we have responded to completely new pandemic-related demands on contractors by delivering rapid software enhancements. An example of existing functionality that has come into its own is the integrated design of our TemplaCMS workforce management software. The continuous transfer of operatives between sites in order to cover absence, staff deep cleans and respond to revised service levels, has a major effect on timesheets and pay. This challenge has been made easier for contractors using TemplaCMS enhanced functionality to re-roster staff
is also a direct impact on revenues, so we have additionally provided
from one location to another, taking with them their pay rates and holiday
automation to enable proportionate contract billing, where an agreed
entitlements, as well as automatically updating time and attendance
percentage payment has been negotiated with a contractor’s clients.
systems, timesheets and creating consolidated payslips to reflect
Templa is now on standby to respond to HMRC’s information
the changes. It has been particularly helpful to contractors who have
requirements, when issued, for claiming refunds on furloughed pay.
networked their HR, payroll and admin staff to work from home, meaning
Templa will be liaising with contractors to assist with the extract of
that both they and their field managers can continue to use TemplaCMS
information they need to support the HMRC requirements of a claim,
remotely and unhindered without having to worry about meetings, emails
including employees, furlough periods, pay rates and hours worked,
and phone calls to carry out the hundreds of adjustments.
reconciled to each pay run, site and employee.
Templa has also reacted promptly to support contractors through the
Of course, it is entirely appropriate that we should be able to support
furlough process, installing enhancements within TemplaCMS timesheets
contractors in this way, allowing them to focus on dealing with the day-
to automatically calculate furloughed staff pay based on the government’s
to-day challenge of COVID-19. What we are proud of, however, is how the
Job Retention Scheme rules, rather than having to individually update
underlying structure of our software allows us to make these changes in a
each member of staff - again, a major chore across hundreds and
way that is difficult to replicate with non-integrated systems.
thousands of staff. Whilst the payment of wages is receiving support, there
www.templacms.co.uk
Free White Paper offers guidance on cleaning during Coronavirus pandemic Due to the global pandemic caused by coronavirus disease 2019
to mitigate the spread of infection,” said Matt Hayas, global product
(COVID-19), Hydro Systems, a leader in chemical dispensing equipment,
manager, Hydro Systems. “Our free white paper provides insight on
software and services, has published an educational white paper:
promoting health and wellness through cleaning, disinfecting and
‘Dispensing cleanliness during an outbreak or pandemic’. The white
sanitising, while also outlining the effective role chemical dispensers
paper discusses the current state of the pandemic, cleaning best
can play before, during and after an outbreak.”
practices and the benefits of using chemical
Ideal for facility managers and cleaning professionals,
dispensing systems to combat an outbreak. The
Hydro’s white paper outlines strategies for dealing with
white paper is available for download at: https://
the current pandemic, as well as preparing for future
hydrosystemsco.com/wp-content/uploads/2020/03/
outbreaks. It emphasises the importance of using the
Coronavirus-White-Paper_U.S._FINAL.pdf.
right cleaning chemicals and tools and also discusses
“From schools to hotels to office buildings, every
dispensing system best practices, including how to
facility...has been impacted by COVID-19 in some
select, install and maintain the system for years to come.
shape or form and now requires frequent cleaning
www.hydrosystemseurope.com
20 MAY 2020
WWW.CLEANINGMAG.COM
SPECIAL REPORT: COVID-19
Sodexo sets out COVID-19 strategy Sodexo has reaffirmed its commitment
respect and support for their continued
to its clients, consumers, suppliers, and
commitment. We want to support our
employees in the 67 countries in which the
employees through these extraordinary times
company operates, to combat the health,
and we are clear in our commitment to this.
economic and social fallout from COVID-19.
The new Sodexo Employee Relief Program will
Everywhere, the health and safety of
i-mop plays critical role at Nightingale Hospital
be used to do just that - support those who are
employees and consumers is Sodexo’s
most affected by the COVID-19 crisis. It is the
top priority. From the very first signs of the
right thing to do.”
December 2019 COVID-19 outbreak in China,
C&M
The global programme will be administered
Sodexo began mobilising its resources to
locally according to the specific needs of each
ensure its consumers stayed safe and healthy
country and support provided will depend
and that its business continued to operate for
on various factors, including the existence of
its clients:
government social protection schemes. This
• Sodexo is on the front line with healthcare
€30 million programme will be funded by senior
Recent studies are suggesting that COVID-19
professionals and patients everywhere: the
executives and the company as follows:
can live on floors and soles of shoes for up
95,000 Sodexo employees working in hospitals,
• Sodexo chairwoman of the board of directors,
to eight days. This means the cleanliness
senior residences and in areas of public
Sophie Bellon, will waive 50% of her
of floors is paramount and should not
administration under strain, are fully mobilised
remuneration over the coming six months.
be overlooked, especially in a medical
• Group CEO, Denis Machuel, will waive 50%
environment like the new Nightingale
and have been supported by additional team members from sites with lower activity; and
of his fixed remuneration over the next six
Hospital being opened today at London’s
in China, with strongly reinforced health
months as well as his variable remuneration
Excel Exhibition Centre.
measures, Sodexo staff were on the front line to
for Fiscal 2020.
support healthcare professionals and patients in the hospitals of Wuhan. • Sodexo has ensured continuity of its operations according to local circumstances:
• Group executive committee members will
Killis has supplied the i-mop to the site, offering cleaning up to 70% faster than
give up 10% of their fixed remuneration over
conventional wet mopping. ATP testing also
the coming six months as well as their annual
confirms that i-mop’s twin counter-rotating
variable remuneration.
brushes deep scrub for 90% cleaner surfaces
• The 200 senior executives from all segments
compared to conventional mopping, making
pandemic’s economic impact by adapting
and operations around the world will also
it ideal for cleaning floors in medical settings
its operational management. This included
waive their annual variable remuneration.
during the current pandemic.
Sodexo immediately responded to the
closing down sites, lowering service frequency
Sophie Bellon said: “Our teams are our most
Killis is supporting the NHS by making
precious asset. In adversity, they demonstrate
disease prevention amongst patients and
the strength of our values and their
workers more effective, more efficient and
people whose workplaces have closed to
professionalism without fail. I want to highlight
safer and has dedicated time to train ISS
other sites urgently requiring additional
my support and express my gratitude to them
cleaning operatives on the frontline at the
team members.
during these particularly difficult times.”
ExCel Centre. The training was conducted
and cancelling or postponing some services. • Whenever possible, Sodexo reassigned its
• To date, almost 4000 employees, primarily
Sodexo CEO, Denis Machuel, said: “Since
between Monday 30 March and Thursday 2
in North America and in Europe, have been
the outbreak of the COVID-19 epidemic, our
April by equipment and training specialist,
reassigned to hospitals and retirement homes,
employees have been exemplary under often
George Hill. This was delivered onsite at
which urgently required additional staff.
difficult conditions, serving our clients and
the ExCel Centre. George Hill said: “Being
consumers around the world, and I want to pay
involved in the training side of things I feel
business sectors like retailers, e-commerce and
a huge tribute to them. This unprecedented
deeply connected to the staff and we are
manufacturing firms to find jobs for employees
crisis highlights the major role played by the
taking every measure possible to ensure
hit by the COVID-19 economic fallout, who
service industry and our people in the global
the space stays consistently safe and sterile.
cannot be placed with other clients.
campaign to fight the virus. We are making
Listening to the level of communication and
• Sodexo is working proactively with other
Sean Haley, region chair, Sodexo UK and
every effort to support our employees, clients,
teamwork within the networks has been
Ireland, said: “As we navigate the uncertainties
consumers and suppliers as much as possible.
inspiring. It is amazing to see everyone
of the COVID-19 pandemic, our focus is on the
The Employee Relief Program allows us to
uniting at such a difficult time and we would
health, safety and wellbeing of our colleagues.
address the individual needs of the most
like to thank everyone involved in supporting
Many continue to work supporting critical
vulnerable affected by this once-in-a-lifetime
the NHS.”
sites, delivering vital services that support the
global crisis.”
www.killis.co.uk
national effort, and they all have our utmost
www.sodexo.com
WWW.CLEANINGMAG.COM
MAY 2020 21
C&M
SPECIAL REPORT: COVID-19
Call for the government to draft in window cleaners to fight virus The nation’s window cleaners should
public outside areas such as outside food shops
councils, but thousands of the nation’s window
be employed in a nationwide rolling
which have stayed open and hospitals, in high
cleaners do. With the country in such a crisis,
programme of sanitisation to fight the
streets and at car parks and bus, tram and
we have to think outside the box and use all the
Coronavirus, according to the Federation of
underground stops.
resources at our disposal to fight Coronavirus.”
Window Cleaners (FWC). The FWC is calling
Andrew Lee, chairman and safety officer at
for the government to launch an initiative
the FWC and MD at J A Lee, said: “I think this is
Window Cleaning, said: “We could provide
like the schemes operated by other
a great idea and a great opportunity for FWC
a sanitisation programme in preparation for
countries to disinfect problem areas during
members and the industry to contribute to the
re-opening of sites. It would be great for seating
the pandemic.
country’s response to COVID-19. I know my own
areas, doors, balustrades, smoking areas - any
company has these resources.”
open or public spaces.”
The virus can live on surfaces such as door
David Saville, operations director at Principle
Scott Smith, MD, Smiths Services, said: “I
handles and street furniture for some time,
Paul Thrupp, FWC executive member and
meaning people can be at risk of catching it
director for retail destinations at OCS, said: “A
think this is good news and a good opportunity
every time they touch something outside their
national sanitisation programme employing
for window cleaners to play their part in helping
home. The industry body for window cleaners
window cleaners could play a major role
beat this virus.”
says that the thousands of colleagues who have
in defeating Coronavirus and saving lives.
van mounted, backpack or trolly water-fed pole
Other countries have launched sanitisation
Services, said: “It would be great if we could
systems have the right kit needed to do the job.
programmes and we strongly believe that the UK
supply an essential service like this to help
should use this approach as well. The Army does
protect NHS and work towards a cleaner, safer
councils to pay and coordinate local window
not have the equipment to spray disinfectant
working world.”
cleaners to regularly spray disinfectant in key
in the quantities needed and neither do local
www.f-w-c.co.uk
The FWC wants the government to fund
Michael Lamont, MD, Lamont’s Cleaning
Specialist cleaners protecting London during the lockdown As the country remains in lockdown, there’s
cleaning company is well prepared for the
including sterile disposable overalls, hats,
a team of specialists heading out amongst
current COVID-19 coronavirus pandemic as it is
masks, gloves, and protective footwear.
the uncertainty, working to keep London
used to disinfecting spaces following infection
One area where Total Clean’s specialist
clean in this trying time. Total Clean, based
outbreaks. To combat the outbreak, it has been
cleaners are making a particularly targeted
in central London, has a team of trained
responding to properties where there has been
effort to reduce the impact of the COVID-19
specialist cleaners working throughout
contact with the COVID-19 coronavirus by using
coronavirus is with residential and domestic
the city to disinfect and fog commercial,
its professional machinery to fog the area.
deep cleans. Deep cleans are usually utilised
residential and public sector properties
“By using a conjunction of the latest fogging
in large commercial and public sector
which may have been exposed to the
practices and deep cleaning expertise, we are
properties such as medical practices, offices,
Covid-19 coronavirus.
able to confidently take the fight to this unseen
schools, hospitals, and shops. However, as the
enemy and eliminate it with great efficacy,”
nationwide lockdown has led to more and more
continued Garcia.
people working from home and staying indoors,
Managing director of Total Clean, Carlos Garcia, says the current situation is out of the ordinary but that his team is well equipped for a situation like
Fogging is an efficient process of deep
deep cleans of residential and domestic properties are becoming more necessary.
this: “We have several years of experience working
cleaning entire rooms with difficult to reach
with clinical establishments and minimising cross-
spaces. It’s also very effective at eradicating
contamination, so we are maximising our support
germs from porous surfaces such as tiled
been exposed to coronavirus can enlist deep
across the nation in this time of need.”
ceilings, carpets, soft furnishings, upholstery,
cleaning services to eradicate all traces of the virus
and children’s play areas. The mechanical
from the surfaces of their homes. And the cleaning
providing specialist cleaning solutions across
fogging process is used to ensure coverage of
won’t stop when they leave your home - Garcia is
London and nationally, a situation such as this
the entire area. This specialised machinery
making sure that their professional standards of
is, of course, is unprecedented and very out
produces a fine mist which sprays the sterilising
clean can be kept up after the specialists leave:
of the norm. “Our usual deep cleans tend to
fluid throughout the air. This approach means
“We want to ensure everyone can continue to
form part of a planned maintenance plan and
that not only is the airborne virus killed, but the
clean their homes, and in particular the high-risk
are carried out at set intervals, but what we
virus particles which have settled on surfaces in
touch-points of their homes, long after we’ve left.”
have seen recently with the heightened risk of
the fogged area are also killed.
But, despite having over 30 years of experience
Covid-19 cases, is our clients are looking for a
The specialist cleaners are taking the utmost
People who suspect their homes may have
So, as part of their professional standard deep clean and fogging services for residential homes,
more reactive and increased frequency in their
care to ensure the safety of staff and of its
Total Clean is leaving behind complimentary
deep clean requirements to afford their staff,
clients to reduce the spread of this dangerous
home deep cleaning packs which include
clients and families a safer working and home
virus during its work to eradicate COVID-19.
specialist cleaning agents, cleaning cloths, hand
environment,” said Garcia.
This is achieved by making sure that all staff are
sanitiser, and clinical wipes.
equipped with personal protective equipment
www.totalclean.co.uk
However, Garcia is confident that the specialist 22 MAY 2020
WWW.CLEANINGMAG.COM
BICSc
C&M
The origins of quarantine QUARANTINE first appeared at the
from a solid yellow flag to a quadrant
beginning of the 14th century.
of four squares (two black and
It started ‘to protect coastal
(but not immure yourself), not answer the door (especially to doctors), jealously guard your hoard
two yellow).
of food and water, and ignore all pleas for help’.
Spanish Flu
Apollo 11
cities from plague epidemics’. Any ship that arrived in Venice from an infected port had a
In 1918 a strain of influenza,
Quarantine measures were taken for the crew of
mandatory 40-day wait before
known as the Spanish flu, spread
Apollo 11 when they returned to earth after their
being allowed to land. The
around the world and became
mission to the moon. They were placed within a
word quarantine ‘was derived
the deadliest pandemic ever
mobile quarantine facility (MQF). ‘Its purpose was
from the Italian words quaranta giorni’, which
seen. 10% of all patients died from the flu. The
to prevent the unlikely spread of lunar contagions
means 40 days’.
estimated number of dead worldwide was 100
by isolating the astronauts from contact with other
million. The flu infected a range of young, old, sick,
people’. The astronauts spent a total of 88 hours
plague, which had killed 20 million Europeans. The
The quarantine was in response to the black
and healthy. It is thought that one-third of the
within the MQF while it was transported to a NASA
initial period of quarantine was 40 days which was
world’s population was affected by the Spanish flu.
Lunar Receiving Laboratory. The astronauts then
soon reduced to 30 days - trentinario - however, the original name for 40 days was still used. During the 18th and 19th century, ships were
To combat the spread of the Spanish flu, ‘officials in some communities imposed
moved into more spacious quarantine facilities where they spent 21 days in quarantine.
quarantines, ordered citizens to wear masks
placed under quarantine and had to raise a yellow
and shut down public places, including schools,
Modern quarantine
flag during the day and shine a light at night until
churches and theatres. People were advised to
The main goal of modern quarantine is ‘to reduce
it was safe for them to dock. The quarantine flags
avoid shaking hands and to stay indoors, libraries
transmission by increasing the ‘social distance’
are still flown to this day and ‘flown from a ship
put a halt on lending books and regulations were
between persons - that is, reducing the number of
that is either arriving in port with known serious
passed banning spitting’. People were told ‘your
people with whom each person comes into contact’.
health problems, or that has been placed under
best chance of survival was to be utterly selfish’.
quarantine by the local port authorities’. The
Assuming that you had a place you could call
appearance of the flag slightly changed, going
home, the optimal strategy was to stay there
The following key principles of modern quarantine ensure that it strikes the appropriate Continued on Page 32.
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MAY 2020 23
C&M BCC COLUMN
Public loos - could relief be in sight? Raymond Martin, managing director of the British Toilet Association, reports. THE provision of standalone public toilets has been decimated over the last 10 years or so but, as I write this, it looks as if the tide could finally be turning. During the years of austerity, local councils were forced to cut their discretionary spending on public loos and, as a result, we currently estimate around 50% were closed, with an extremely adverse effect on the health and wellbeing of our residents and visitors. The British Toilet Association (BTA) has spent years working with our ‘corporate champions’ - Healthmatic and Danfo UK - and colleagues such as the MHCLG and NALC to lobby ministers and government departments about this vexing issue. So, we were thrilled when all of that hard work appeared to have paid off in October 2018, when the Chancellor’s budget statement included new legislation - the Non-Domestic Rating (Public Lavatories) Bill 2019-21 - to provide rates relief for all public toilets. This additional funding would greatly benefit and support local authorities and suppliers to upgrade and provide additional support for these essential services and infrastructure. Unfortunately, there was a major hiccup in September 2019 when the Prime Minister prorogued Parliament, resulting in the Bill being dropped. However, with our continued
lobbying, we have managed to get the Bill re-introduced and, in early April, it was with the PM and the House of Commons getting another reading. Let’s hope it is law by the time you read this. It could not be better timed, with Covoid-19 sweeping our country and the constant insistence of senior politicians and chief medical officers that we wash our hands in hot water and with soap. Public washrooms have always been a significant piece of infrastructure in our fight for increased levels of hygiene. The simple fact is that it’s everyone’s human right to have access to sanitation, clean facilities and water. The BTA continues to promote public toilets for every citizen’s health and well-being, social inclusion, equality rights, and both public dignity and decency. This country also has over 11 million persons on the Disability Register, all of whom require reasonable and immediate access to toilet facilities so they can function as part of their own communities. Over 10 million people in the UK, over the age of 55, suffer with severe or chronic bowel conditions that require them to visit a toilet, often at very short notice. They are also instrumental in supporting commercial businesses in our local high streets and town centres by allowing us to travel
further from home to visit cities, towns and villages and the wealth of historic and visitor attractions across the UK. Everyone using our transport network - lorry drivers, bus and taxi drivers, sales representatives, caravaners, commuters, tourists, and even social drivers just like you and me - should be able to quickly and easily access a decent clean public toilet. With the increasing fight against drugs and anti-social activities in public places, we at the BTA are working with providers and suppliers to make sure these units are kept clean and fit for purpose. We’re not averse to exploring the introduction of paddle gates and CCTV and the charging of a modest fee to ensure the cleanest and safest facilities. Ultimately, we want the government to take a serious look at the lack of public places for us all to use and give local authorities and commercial providers the legal guidance and the funding to retain and hopefully reopen and upgrade these vital amenities. Our mission is now to work with this government to tackle the problems faced because of the historic closures and to work closely with colleagues to formulate future planning on the provision of clean public washrooms and the ways we can improve our public hygiene and sanitary conditions. The BTA is a member of the British Cleaning Council. The views of council members are their own.
The Professional Independent Registered Trade Association for
Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 - Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk
24 MAY 2020
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A JOB WORTH DOING - A CONTRACTOR’S BLOG C&M
In praise of contract cleaning Lee Andrews, CEO of DOC Cleaning, reports. I am not the only one to say that in a lifetime of working in this industry, I have never come across a situation remotely as challenging as CV-19. I know other industries are also going through hell, but there are some major differences with commercial cleaning. Number one, we are on the front line, the fourth emergency service as I heard another colleague put it. For us, it has not been an option to shut up shop and wait until it all blows over. Number two, as a people industry whose staff are highly exposed, either through travelling to work or because of their place of work, we have had to manage the health and safety of our teams in an unprecedented way, sending them into battle (and I don’t think that analogy is overused here) kitted out in uniforms we could never have dreamt of needing and using desanitising equipment straight out of Star Wars. Deep cleaning teams have even featured on the front page of The Independent - so shocking have been the images! The one thing we can say about cleaning, however, is that as an industry we will return to full strength, intact and at greater speed, in a way that some industries may not, thinking about aviation, restaurants and a few others. In all the turmoil, there has been some heart-warming positivity, with three areas standing out. First has been the resilience of staff. I’m sure I speak for all companies when I say that our front-line operatives and supervisors have shown immense bravery, with virtually no-one failing to attend shifts simply because they were afraid. Then there are our field managers out there supporting their teams and our HR, payroll and admin teams working 24/7. I had to salute the ingenuity of managers at DOC who purchased a consignment of what I can only refer to as ‘granny’ shopping trolleys to make it easier for our deep cleaning teams to carry their emergency kits, sterilising solutions and PPE into buildings! Second has been the way technology has helped us through the crisis. Video conferencing and chat, WhatsApp groups, VPNs to support home working, and of course
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the simple power of global texting to thank staff, reassure them and reinforce guidance on staying safe. In our case we are lucky enough to be using a staff engagement app that makes important documents accessible to all staff via their smartphones, enabling us to alert them via text when new documents have been posted. The thought of managing through this crisis in the absence of mobile technology is quite unimaginable. Lastly, I must mention the client response. Speaking to colleagues, it is clear there are cleaning contractors out there, 90% of whose clients have closed down their operations, leading to some very difficult discussions about contractual terms. The situation varies between contractors working in the state funded sector - schools, colleges, local authorities - and those working in the private commercial sector. Not every discussion has had a successful outcome, but on the whole it appears that clients are taking the view that when this crisis ends, there will be an urgent need for deep cleaning followed by a swift ramping up of operations. They understand that as contractors, we cannot simply lay off staff and re-recruit in a few months’ time. Many contractors I speak to have reached agreement with clients to cover their overheads, whilst front-line staff are furloughed under the Government’s Staff Retention Scheme. As a last thought this month, it is gratifying to see the way the industry has pulled together, not just nationally, but globally, to share advice and discuss best practice on defeating CV-19. I have rarely spent so much time in conversation with colleagues outside our company and I would be delighted, when we see the back of CV-19, if we can continue the spirit of cooperation to address other challenges facing our industry that for the time being have, quite rightly, been put on hold. WWW.DOCCLEANING.COM
CHSA compliant
MAY 2020 25
C&M
TRAINING & EDUCATION
Now is the time for action Michelle Iland, marketing and events executive at BICSc, reports.
BEFORE we delve into why training and
we consciously shared knowledge and
‘Why do we have to be taught how to clean, I’ve
education is so important for our industry, let’s
offered guidance. We will continue to do this
been doing it for years - we have always done it
just take a moment to think of those who have
throughout this challenging time, although
this way?’
lost their lives to Coronavirus, and to those who
in these times of conflicting information, the
are working tirelessly to get us through these
institute usually recommends best practice
the buy-in from staff. Everyone wants to
the strangest of times.
which, by its very nature, is liable to change as
maximise the return on their investments, and
we learn more.
training should not be overlooked as it is a
Here we are in the middle of an epidemic
Never underestimate the importance of
necessary expense.
- the BBC has reported that COVID-19 in just three months has infected more than 1 million
Learning, training, education, and
people and has claimed the lives of more than
development – the difference
knowledge base that underpins any other
100,000 people across the globe (this being the
Let’s talk about the difference between learning,
activities the individual may engage in at a
estimated number on 12 April).
training, education and development. As we all
later stage. Training is not as general and tends
know, knowledge can (in some cases) be locked
to concentrate on skills development, and
now closed, a large majority of the team have
up within the minds of colleagues/employees
this most certainly applies to BICSc training.
been furloughed, and with a few of us still
(some do not like to share). No matter what
Development allows both activities to be
working we are using this time to support the
the role is, knowledge and the skillset of our
integrated. Development includes education
industry and develop training for the future.
individual team members determines the
and training as well as a range of other activities
success of our organisations. Managers need to
- coaching, looking, listening, and mentoring.
The BICSc office and BBS Training Suite are
As the Coronavirus hit us hard in March, we
In simple terms, education provides a
Learning is the outcome of both training-led
started to receive a large number of calls from
understand this otherwise the performance of
our membership and the public, the most
the company overall will be jeopardised. Let’s
and education-led approaches to development
commonly asked questions were:
look at the exact definition of these terms.
yet learning itself is complex. There is much
• What chemicals can you recommend to kill the virus? • Do you offer training courses for deep cleaning? • Can you tell us what to do?
Sometimes they are not understood in accordance with their literal definitions. This will cause problems when you come to develop
more than just transferring knowledge or information from the trainer to the candidate. I asked our CEO, Stan Atkins, for his
your employees as the inability to match your
thoughts. He said: “The cleaning industry
training, learning or development objectives
is not recognised as an industry in its own
with the right programme will not only result
right. This is a situation that is no longer
connected to all of the above. There are no
in you wasting valuable time, but also wasting
acceptable as the current pandemic has
short answers here - we do not have a quick
money, and can undermine your credibility in
highlighted. The latest British Cleaning
fix where accredited training is concerned as
the eyes of your employees.
Council Research Report (2020) indicates a
Of course, training and education is
combined workforce of 1,635,000 working
this would go against everything we stand
We have all heard the moans from those who
for. However, we understood why we were
do not like change: ‘Oh no, not another training
across the cleaning industry/public health.
being asked and, with advice from experts,
course’. And the most popular in our industry:
It is my personal opinion that this is a gross
26 MAY 2020
WWW.CLEANINGMAG.COM
TRAINING & EDUCATION
C&M
underestimation, and the true figure is
is something that anyone can do - after all,
but also in the softer benefits, reduced sick
probably more like 4 million. This does not
doesn’t everyone clean at home? Assumption
leave, reduced churn. One business I worked
include occupations where up to 33% of the
is always dangerous and can, in the cleaning
in was incredibly proud to have achieved an
total job is made up of cleaning duties, for
sphere, even be deadly. Even in these
annual churn of only 9% or lower for three
example cruise ship housekeeping staff. Also,
supposedly enlightened times, people in
consecutive years.
in logistics for example, some companies
the UK still die every year from mixing toilet
only deliver janitorial supplies. The situation
cleaners and breathing in the resulting noxious
to the training provided, however staff feedback
would be greatly helped if the industry had
gases. All businesses have a duty of care to
on feeling valued, having a clear pathway for
its own Standard Industry Code (SIC). My next
all of their staff to ensure that they go home
progression and promoting BICSc training to
point is that anyone can set up a cleaning
safely from their shift, and this means that they
their friends and relations as a valued employer
business. Perhaps there should be a two-tier
need to provide them with the right training
were very real outcomes of the company ethos.
system - companies who are not registered
on the equipment and materials that cleaning
with a recognised trade organisation or
operatives are required to use. This can seem
leave is justly answered by what if you don’t
whose cleaning operatives have no formal
to be as basic as how to dilute the chosen
train them and they stay!
qualifications, then those who are registered
product range safely, and to safety check
with recognised trade organisations or
the vacuum cleaner - yet both these simple
Final thoughts
institutes whose staff are licensed and follow
training sessions could potentially save a life.
For the first time that we know of ‘cleaners’ (or
a CPD path. After all, anybody can clean.
More involved training on correct methods and
should it be cleaning operatives?) along with
However, only those that have had accredited
techniques of cleaning can seem to be costly,
all other public service staff have been thanked
training can clean properly (professionally)!”
but if you weigh up the savings of having an
in Parliament. This is progress! Let’s hope that
All of this will come at a cost, but who can
effective and efficient workforce, these initial
those working in our industry will now start to
costs pale into insignificance.”
be recognised and be seen as an essential part
measure the cost of not implementing this?
These benefits are harder to attribute directly
The adage of what if I train them and they
of the workforce.
Denise Hanson, head of technical services
Having worked in the cleaning industry for
at BICSc, said: “For most roles, the induction
a number of years I have seen the benefits of
and training when a job commences is key
training and accrediting cleaning operatives,
standards, and now more than ever they are
to the operative’s success in that position.
not only in increased productivity, enhanced
imperative - this is the time for action!
Yet, it seems to be assumed that cleaning
equipment lifespan and reduced chemical costs
WWW.BICS.ORG.UK
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C&M
TRAINING & EDUCATION
Agility is key during testing times As the world continues to battle with COVID-19, cleaning teams are under increasing pressure to ensure their practices can stand up to the Coronavirus. Jan-Hein Hemke, managing director of Facilicom UK, explains why training is vital to handling critical circumstances facing the cleaning and hygiene industry. WE are living in unprecedented times. As
operate during a crisis, we must keep training
hospitality, and can be particularly useful in
confirmed cases of COVID-19 continue to
up to date and accessible to all. Many of
situations where clients are under immense
rise, the world as we know it is changing at
our training courses are available online so
pressure. For example, it could be helping
a rapid rate - from many businesses closing
operatives can access remotely at a time that
overrun nurses on a ward by filling up water
their doors and operating from home, and
suits them.
jugs and chatting to patients from a safe distance. It is understanding that the smallest
schools only accommodating the children
It’s also essential at times like this that
of key workers, to families self-isolating to
colleagues are able to adapt easily to meet
positive action can really support those around
protect themselves, and others, from the
clients’ needs. It might be that they need to
us. We believe this is a significant way that
virus. We live in challenging times where
step away from their usual role and deliver
we can add value to our clients, particularly
government and NHS advice is constantly
new services. Being agile is key. This quality
at times where they may need us to be more
being updated.
is something that we have instilled in every
flexible than ever in our roles.
As the country comes to terms with a
single one of our colleagues at Facilicom
Equipping our cleaning operatives with
lockdown situation, there are still many
through our Hostmanship scheme, which
the tools they need to deliver a first-class job,
workers out there on the front line doing their
is geared towards both the operational
as well as giving them the skills to adapt to
bit to fight against the virus. Of course, those
excellence and the human, social aspect
any situation or crisis, has never been more
identified by the government as key workers
of the job. It is all about equipping our
important. As they continue to keep our
are delivering essential services to keep our
colleagues with the skills to go above
businesses and public places as clean and safe
country safe, but I was surprised to learn that
and beyond for our clients, responding to
as possible, we owe it to them to invest in their
cleaning operatives and security guards were
changing needs and requirements.
development and futureproof their careers for
not included on that list. For the first time ever, the cleaning sector is
Hostmanship encompasses areas such as customer care, quality, friendship, and
many years to come. WWW.FACILICOM.CO.UK
finally getting the recognition it deserves from the public. Often dismissed by those outside of the industry as low skilled, cleaning operatives are now viewed by many as heroes, delivering services that are vital to the hygiene and health of public places, shops and businesses. They continue to work to safeguard others and there is a huge cry from the sector for the government to acknowledge this. We are asking for more than ever from our workforce and I’ve been overwhelmed to see so many putting their own worries and concerns to one side to perform their duties for the nation. It has been a learning curve to say the least, but thanks to the training we have put in place from day one of their contract, our cleaning operatives are well equipped to deal with such intense circumstances. Ongoing training and development is key in our industry. Practices and products are continuously evolving and it’s vital that operatives are kept up to date with the latest guidance and advice. During times of change, it’s also important to ensure colleagues feel supported to deliver additional or enhanced duties. From being knowledgeable about infection control, to understanding how to 28 MAY 2020
WWW.CLEANINGMAG.COM
TRAINING & EDUCATION
C&M
The benefits of eLearning Martin Doran, general manager at Astley Hire, reports. FOR employees to perform well in their role it is
major benefits for your employees and company.
online and with live pictures, animated graphics and the personality of a presenter
important to provide opportunities for learning
Better employee retention is a major key
that equip them with the skills and knowledge
benefit. By providing employees with ongoing
they are a very effective virtual learning
they need. Many organisations now commonly
access to key resources you are giving them
experience. The quiz style questions keep
use eLearning to deliver some or all of their
the opportunity to better themselves and gain
employees interested and stimulated.
training. In order to upskill employees and
further qualifications, whilst also giving them
enable them to progress in their roles and career
the flexibility to train around their existing
employees will experience minimal disruption
development, training is very important but can
workload, shifts and flexible working hours.
to their working day. There is also the capability
be time consuming and expensive for employers.
eLearning is also scalable for any number
to download and print off your own training
Employers will save time and money, whilst
of employees and provides them, and their
certificate once each course is completed. This
of the cost of classroom training. Expenses
managers, with timely and consistent feedback.
also saves time on waiting for postal services.
involved in delivering traditional classroom-
eLearning can be done at a time and a place
eLearning training courses are a fraction
So with many benefits, we hope you will
based learning such as trainers, course
that suits the learner - a major benefit for remote
take a look at our wide range of eLearning
materials, travel, and accommodation do not
workers or staff with irregular hours - who can
courses available through our website. Many
apply to eLearning. For large organisations,
have access to the same learning opportunities
of our courses can be completed in as little as
this helps dramatically reduce the overall cost
as other staff. Organisations don’t have to release
an hour and there is the flexibility to complete
of learning and development and significantly
groups of staff to do training all at the same time,
them in bite-sized chunks if you prefer. You can
reduces the company’s environmental impact.
making it easier to manage resourcing.
even sign up for a free trial to have a peek at
Here at Astley Hire we provide eLearning
the courses and how they are delivered, just to
money compared to instructor-led training, it
courses across three areas - health and safety,
make sure they are going to work well for you
does so much more. If you’re making a business
business skills and health & social care. In
and your employees.
case for eLearning development, there are many
total we offer more than 100 training courses
WWW.ASTLEYHIRETRAINING.CO.UK
Not only does eLearning save your company
WWW.CLEANINGMAG.COM
MAY 2020 29
C&M
TIME & ATTENDANCE MONITORING
Leveraging software to manage a shifting workforce in times of pandemic Rick Stoor, managing director of Templa, explains how coping with the intense staffing challenges of COVID-19 is so much easier when workforce management forms part of an integrated contract management system. IN a labour-intensive industry such as
option but to self-isolate. In addition, the
may also have been affected, often becoming
commercial cleaning, where hundreds of staff
closure of certain buildings, a reduction
home-based in the process.
work remotely, it is a perpetual challenge
in service at others, and an intensified
ensuring that operatives are in the right place
requirement for deep cleans elsewhere has
Separate systems don’t make sense
at the right time, with all absences covered,
piled huge pressure on contractors trying to
The contractors who have found it most
rostered shifts completed in full across all
fill gaps in schedules and re-roster staff from
difficult to deal with this situation are those
contracts and everyone paid correctly.
one location to another, often on adjusted pay
whose operational processes for rostering staff,
rates and at very short notice.
amending timesheets, monitoring attendance
That challenge has been magnified with COVID-19. Cleaners have heroically continued
All this brings with it a hefty slice of
through T&A, and paying their staff are all
with their work but, despite risk assessments
administration in terms of adjusting rosters,
managed with separate systems, whether
and enhanced health and safety protocols,
timesheets and potentially consolidating
those systems are spreadsheets or individual
they have remained vulnerable to infection
payslips for individuals across multiple sites.
software packages. In such cases, the simple
and inevitably a fair number have had no
In some cases, the admin and payroll resource
act of re-rostering a member of staff from one
The Institute would like to express its thanks and gratitude to everyone who is part of this heroic effort to get us through the fight against COVID-19. What the cleaning industry is doing now will never be forgotten! You are all amazing!
Stay Well | Stay Safe
#BeBICSc 30 MAY 2020
bics.org.uk WWW.CLEANINGMAG.COM
TIME & ATTENDANCE MONITORING
C&M
complete with start, finish times and pay rate) need only be entered in one place, following which it is possible to ‘drag and drop’ staff to cover gaps with automatic updating of timesheets, T&A system and pay. In such a system, the data in question resides in a central database, which lies at the heart of an integrated network of modules and apps. Users, whether field managers, admin, payroll or finance staff, access the data either via direct connection to a server or via browser-based webapplications, making it easy to manage changes ‘on-the-move’. On a purely practical level it simplifies the process for users and on a financial level requires only one piece of software to be licensed and one support contract to be arranged. Not only does the system manage day-to-day deployment of staff and their pay, it also takes care of onboarding, training, RTW, communications, and just about every other aspect of site to another may involve keying data into
Integration is the answer
four separate systems, with the potential for
By contrast, contractors whose workforce
administrative mistakes and knock-on effects on
management processes are all part of one
weary from the battle, the time may be right
both clients and staff pay. To do this on a daily
system, such as that shown in the diagram,
to consider investment in technology to
basis during a crisis such as COVID-19, whilst
benefit from much greater speed and
safeguard against, heaven forbid, the next
also trying to facilitate home-based access to
efficiency. In this case, data (eg, the length
shock to our system.
systems, has presented major challenges.
of a shift worked by an operative at a site,
WWW.TEMPLACMS.CO.UK
workforce management. As contractors come out of COVID-19,
Time and attendance: make it real-time AS any manager of a remote workforce knows,
delivery and productivity. Performance data such
we describe how we track our cleaners through the
monitoring time and attendance is an essential
as call volumes and over-worked hours are visually
app, it gives further support that the service they are
part of delivering a top quality service to
presented within the IQ:timecard web portal, while
paying for has been completed as required.”
clients. That seed of doubt in a client’s mind
a live status map displays the locations of remote
as to whether their hired contractor turned up
staff, helping to protect lone workers.
IQ:timecard won ‘Innovation of the Year’ at the North Worcestershire Business Awards last November, with Unique IQ also named
on time and really did what they said they did
Remote teams can also be messaged in bulk
can be a contract killer. Time and attendance
via email or text message - particularly useful for
software can, therefore, be the secret weapon in
sending out last minute changes to schedules,
providing evidence of service delivery. But what
or even emergency messaging such as new
IQ, said: “We feel that the real-time insight that
if you could do this in real-time?
infection control procedures.
IQ:timecard provides truly sets us apart from
More than just a time and attendance system,
Somerset-based CCS Cleaning is long-standing
Birmingham’s ‘Business of the Year’. David Lynes, managing director of Unique
some of the other workforce management
IQ:timecard from Unique IQ gives cleaning
user of IQ:timecard and prides itself on rarely
systems out there. That and our ethos. We
companies a real-time overview of their remote
losing accounts due to the quality of service. Juliet
work in genuine partnership with our clients
workforce. By utilising a mobile app or landline
Booker of CCS Cleaning said of IQ:timecard: “The
to try to tackle the pain points that are typical
freephone number to clock in and out, cleaning
system enables us to know exactly where our
in managing remote workforces. Some of the
businesses can accurately time and location
cleaners are, when they have clocked in and out,
most innovative features of our software have
stamp when their staff are on-site, with instant
and helps to track their wages as well as ensuring
come from a conversation with the people who
notifications alerting of a late or missed shift. An
lone worker safety. We tell prospect clients a lot
are using it day in, day out.”
in-built dashboard provides insight into service
about IQ:timecard; they are very impressed when
WWW.UNIQUEIQ.CO.UK
WWW.CLEANINGMAG.COM
MAY 2020 31
C&M
PEOPLE
CHSA appoints new secretary THE Cleaning & Hygiene Suppliers Association
respected accreditation schemes, delivering for
Lorraine Francis is very experienced in running
(CHSA) has said a heartfelt thank you to Linda
schemes members and buyers of cleaning and
membership organisations. She was executive
Belcher who has stepped down as the association’s
hygiene products. She has been responsible for
director of the professional services membership
secretary after many years of service Lor-raine
delivering our hugely successful annual gala ball
organisation Birmingham Forward and is now
Francis, who has a strong track record in managing
and charity golf day, which together have raised
running the membership organisation, Coventry &
membership organsiations, has been appointed to
tens of thousands of pounds for charity during
Warwickshire First. She is also a council member of
succeed her in running the secretariat.
her period in post. She has also been active in
Birmingham Chamber of Commerce, a trustee of
running our undergraduate bursa-ry schemes and
the Birmingham Civic Society and was a member of
speak on behalf of everyone on our governing
participating in the assessment process. We are
Common Purpose Birmingham’s Advisory Group.
council and the members we represent when I say
sad to see her go but wish her the very best for
we are very grateful for the incredibly valu-able
the future.”
Lorcan Mekitarian, chair of the CHSA, said: “I
contribution Linda has made to the CHSA. Linda
Linda Belcher is being succeeded in the post
has been integral to operation of our val-ued and
by Lorraine Francis. New to the cleaning industry,
Lorcan Mekitarian said: “Lorraine is bringing a great deal of expertise to our association. We look forward to welcoming her on board.” WWW.CHSA.CO.UK
Advisory role at the DCA CHRIS Wootton, managing director of Poppies
Part of the British Cleaning Council (BCC),
alongside the DCA to develop a series of best practice guides for the sector.
cleaning franchise, has taken up a specialist
the DCA was established in March 2014 to take
advi-sory role with the Domestic Cleaning
re-sponsibility for a previously unrepresented
Alliance (DCA) in order to help raise the image
sector of the UK cleaning industry. The
delighted to have the support of Chris and the
and stand-ards of the sector.
association gained immediate popularity
Poppies brand. The addition of such a well-
amongst cleaning companies nationwide
established, national franchise network to our
had no regulation and no central voice,” said
and now supports over 175 members. Today,
knowledge base is a great advantage. As an
Wootton. “I’ve been the owner of a cleaning
the organisation remains the only body
organisation, we recognise the challenges faced
business for almost 25 years and the owner of
representing the UK domestic cleaning sector
by our members and strive to provide advice
the Poppies cleaning franchise since 2018. I
to sit on the board of the BCC and hold a seat
and resources to support legitimate cleaning
can vouch for the fact that, individually, there
at bi-annual meetings of the Health & Safety
compa-ny owners in their quest to run their
are a lot of business owners out there trying to
Executive Cleaning Industry Liaison Forum.
service to the best of their ability. By developing
“Until the formation of the DCA, the industry
do the right thing. But it’s only by joining forces
The specialist advisory panel is made up of
DCA’s director, Stephen Munton, said: “We’re
a strict code of conduct and best practice
and uniting under one banner that we can
solo cleaners, independent small businesses
guidelines, we enable our members to uphold
truly create a change. When the opportunity
and now, with the addition of Poppies, a
standards and ethics which set them apart and
arose to join the DCA in this capacity, I jumped
national franchise network. Chris Wootton and
build trust and credibility with the public.”
at the chance.”
his fellow industry representatives are working
WWW.DOMESTICCLEANINGALLIANCE.CO.UK
Continued from Page 23. balance between individual liberties and the public good: • Quarantine is used when persons are exposed to a disease that is highly dangerous and contagious. • Exposed well persons are separated from those who are ill. • Care and essential services are provided to all
a timely fashion. • Quarantine is used in conjunction with other interventions, including: • Disease surveillance and monitoring for symptoms in persons quarantined. • Rapid diagnosis and timely referral to care for those who become ill. • The provision of preventive interventions, including vaccination or prophylactic antibiotics.
people under quarantine. • The ‘due process’ rights of those restricted to quarantine are protected. •Q uarantine lasts no longer than is necessary
approximately 3700 passengers and crew. Among 3711 Diamond Princess passengers and crew, 712 (19.2%) had positive test results for SARS-CoV-2. Of these, 331 (46.5%) were asymptomatic at the time of testing. Among 381 symptomatic patients, 37 (9.7%) required intensive care, and nine (1.3%) died. Infections also occurred among three Japanese responders, including one nurse, one quarantine officer and one administrative officer. As of 13 March 2020, among 428 US passengers
Diamond Princess
and crew, 107 (25.0%) had positive test results
The CDC released a report in March 2020 on the
for COVID-19, with 11 US passengers remaining
events of the Diamond Princess. This follows key
hospitalised in Japan (median age: 75 years),
to ensure that quarantined persons do not
dates and activities which occurred during the
including seven in serious condition (median age:
become ill. Its maximum duration would be
discovery of COVID-19 aboard the cruise ship
76 years).
one incubation period from the last known
and the measures taken to test and quarantine
exposure. However, it could be shortened
those aboard.
if an effective vaccination or prophylactic treatment is available and can be delivered in
32 MAY 2020
On 20 January 2020, the Diamond Princess cruise ship departed Yokohama, Japan, carrying
During these troubled times, my thoughts and best wishes go out to all of you and your families. Stay Safe. WWW.BICS.ORG.UK
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FEMININE HYGIENE
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Brimaid Ltd, Valley Mills Valley Road, Bradford BD1 4RU Tel: 01274 728837 Fax: 01274 734351 www.brimaid.co.uk
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Business Software for Janitorial Distributors
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C&M
PRODUCT NEWS
HAS surface and hand hygiene ever been as important as it is today? A serious threat to human health means that high-quality spray systems and hand soap, sanitiser and towel
SEKO offers infection control solution
dispensers are an invaluable tool in the global fight against infection. SEKO’s range of liquid and foam spray stations are complemented by a selection of free-standing and modular wall-mounted handwashing solutions, essential systems for protecting the public and preventing the spread of infection in buildings such as hospitals, factories and supermarkets. By delivering automatic and continuous dilution of the desired quantity of chemical, SEKO spray stations enable equipment, walls and floors to be efficiently cleaned, rinsed and disinfected. The soaps and sanitisers range includes SEKO’s automatic touchless dispensers which reduce the risk of virus
transfer and deliver the optimal quantity of soap or sanitiser every time, promoting even safer hand hygiene while preventing wasteful excess delivery. SEKO’s innovative paper dispensers are available in manual and automatic touchless versions and can be adapted for use with every interleaved paper measure available on the market today. WWW.SEKODISPENSERS.COM DUE to the recent outbreak of COVID-19, Prochem Europe has seen increased demand for its D500 Microsan biocidal cleaner. Originally developed in the 1980s for the HBV, HCV and HIV blood-borne viruses, the Microsan formulation is also effective against Coronavirus and is ap-proved to EN14476 for use on hard washable surfaces. Microsan is a clear, low foaming liquid with pleasant apple blossom fragrance and is available in 5 litre concentrate and 1 litre ready-to-use spray. The concentrate is diluted with water at 6% and applied to surfaces with a recommended sprayer such as Prochem’s
Increased demand for Microsan
approved Birchmeier family of Swiss manufactured spray units. WWW.PROCHEM.CO.UK
GREYLAND has launched its Maximum Eco range, consisting of ‘genuinely green’ cleaning products following two years of research and development. According to Greyland, it is the first comprehensive product line of its kind that includes not
Maximum Eco range launched
only a UK-sourced probiotic enzymes range, but also a water-based range as well. Probiotics work by using eco-friendly bacteria to colonise surfaces. The Maximum Eco Water-based range offers products that are non-toxic, non-flammable, non-carcinogenic, and non-harmful to marine and aquatic life. James Brough, Greyland’s sales director, said: “I was dissatisfied with the multitude of so-called ‘green’ designated products that were often awarded the accolade merely by not having chemicals specifically banned included in the contents. Many suppliers just used green dots in their literature and labelling to convey a sense that the buyer was doing ‘the right thing’. We felt that this was just
not good enough. So with Maximum Eco we have split the range into probiotic and water-based products. But we haven’t stopped there. While some manufacturers are importing recycled bottles from all over the world, where does that leave their carbon foot-print? We at Greyland, on the other hand, have not only increased the recycled plastics content of our bottles from 24% to 31% just recently, but as from 1 April, we are increasing the recycled content even further, to 40% UK sourced post-consumer use plastics. Furthermore, while some ‘bio’ companies are importing enzymes, ours are sourced in the UK.” WWW.GREYLAND.CO.UK
34 MAY 2020
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PRODUCT NEWS
C&M
CUSTOMERS who need immediate
Tennant launches ‘Instant Assist’
technical support for their fleet of Tennant and Vaclensa cleaning
EDITOR
machines can now use the company’s latest innovative service support tool, Instant Assist. Instant Assist is a live video chat system which allows customers to visually speak to one of Tennant’s technical experts, allowing both the customer and engineer to assess the machine and find a resolution in real-time. With the current issues surrounding lockdown and on-site visits from external parties, Instant Assist means any problems faced by a Tennant, Vaclensa or Decarbonizer customer can still be resolved without the need for a technician or engineer to physically visit the customer site. WWW.TENNANTCO.COM INDUSTRIAL and environmental services provider, Enva, has increased manufacturing capability for its ECOSAN disinfectant and sanitiser product to play its part in combatting the Coronavirus outbreak. Diversion of resources from other parts of the Enva group, together with modifications to the company’s ECOSAN production line, will enable the company to increase production capacity by 300%. ECOSAN, contains Vantocil
Enva increases disinfectant manufacturing capability
- a fast-acting bactericide and
Neil Nixon neilnixon@quartzltd.com 07957 713316 SALES DIRECTOR
Stuart Dacre stuartdacre@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER
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Carol Baird carolbaird@quartzltd.com 01923 437619 MANAGING DIRECTOR
Tony Crinion CEO
Steve Diprose CO-CHAIRMAN
virucide and is a 20% aqueous solution of
Paul Michael
poly (hexamethylene biguanide) hydrochloride, also known as
PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES
PHMB. In addition to providing ECOSAN directly in 25 litre drums and IBCs, Enva also supports commercial, industrial and local authority customers with a range of on-site disinfection services.
Elizabeth Barford subscriptions@quartzltd.com 01737 855028
WWW.ENVA.COM
KIMBERLY-Clark Professional has
WypAll Reach centrefeed system now available
launched the WypAll Reach centrefeed system providing a versatile light-wiping solution for all types of cleaning tasks, including mopping up a spillage, cleaning windows and wiping handrails. The system has been designed to be portable and
convenient, and to reduce consumption and waste by over 20% compared to traditional blue rolls, improving both operational and cost efficiencies for FMs. “Maintaining excellent presentation of premises while improving hygiene, sustainability and efficiency should be at the top of the agenda for every facilities manager,” said Kimberly-Clark
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Professional EMEA senior brand manager, WypAll, Ed Borrini. “We listened to and analysed feedback from our customers and brought them along on the journey to help to develop a system that meets their needs of improving hygiene, while also reducing waste and enhancing their image. WypAll is the UK’s No 1 brand in professional wiping paper, and all of the products in the range are designed for a specific task, giving users the confidence that the product will perform every time. The WypAll Reach centrefeed system is convenient, portable and always at hand. It has been designed to look good and perform brilliantly, improving hygiene, and reducing paper usage and waste – so therefore saving money, while also contributing a positive environmental sustainability gain.” WWW.KCPROFESSIONAL.CO.UK
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MAY 2020 35
Cordless
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36V cordless vacuum innovation presents simplicity, convenience and total freedom... anytime... anywhere. Numatic International Limited, Chard, Somerset, TA20 2GB Tel: 01460 68600 Š Numatic International Limited 2020. Specification subject to change without prior notice.
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