Member services to help make claiming easy

At Queensland Country, our primary focus is satisfying the needs of our Members. We invest heavily in making your experience unique and refreshing. Here are a couple of ways you can claim on services through your cover to help make your membership with us easy and worry free!

Mobile App

Our Mobile App offers you 24/7 access to your membership and an easy, convenient, secure way to manage your membership.

What you can do: • Lodge claims directly to Queensland Country, simply take a photo of your receipts and pressing submit • Check your annual benefit limits • Review your claims history

Download and explore today! Available at

and On-the-spot claiming If your healthcare provider has a HICAPS or CSC HealthPoint electronic claiming facility, you can claim at the time of your consultation – before you even leave the building. The system processes your claim much like an EFTPOS transaction and allows you to just pay the difference and your claim is finalised on-the-spot. You can use HICAPS or CSC HealthPoint at most of the following health service providers: • Dentists, endodontists, periodontists, dental prosthetists/advanced dental technicians, prosthodontists and paediatric dentists • Dispensing optometrists, optical dispensers • Physiotherapists, Chiropractors, Osteopaths, podiatrists, occupational therapists and psychologists Please contact your healthcare professional to see if they offer the HICAPS or CSC HealthPoint facility at their practice.

Online Member Services

Our Online Member Services (OMS) portal gives you control over your policy. Normally, you’d need to call us to make changes to your details or policy, but with OMS, you simply need to login (or register) from the top corner of this website. With

What you can do: • Update personal details • View your claims history • View your benefit limits and remaining benefits • Review your claims history

Login today at members.queenslandcountry.health

Your online portal

Face to face

We also work closely with Queensland Country Bank, which means you can drop off your printable claim form along with your receipts to any Bank branch in Queensland. These will then be forwarded to the Health Fund for processing.

Additionally, we have dedicated retail centres available within Queensland Country Bank branches in Townsville (Aitkenvale), Cairns (Earlville), Mount Isa, Ayr and Mackay (Caneland Central) where our friendly staff can help you out with claims or other policy enquiries.