REALinfo - May 2016 by RAHB News

REAL info May ● 2016

News and Resource for MEMBERS

feature

Musings from RAHB CEO George O'Neill – page 2

MLS®/TECHNOLOGY Your saved searches are moving to Matrix – page 3 Fill your cart – page 4

RAHB News RAHB welcomes new members – page 4 Looking to give back to your Association? – page 4 RAHB Annual Charity Golf Tournament – page 5 From the Board table – page 6 Mohawk students earn RAHB scholarships – page 6 RAHB scholarship application now available – page 6

Member services Professional Development for REALTORS® – page 7 Yes, you must cancel that appointment – here's why – page 8 Realty Shoppe – page 8 Bay Area Economic Summit – page 9

Services spotlight Communications – keeping you informed – page 10

OREA news New tutorial on OREA Form 127 – page 10

Mark YOUR Calendar What's coming up at RAHB – page 11

Empowering REALTORS ® to Succeed

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News and Resource for Members

Established in 1921, the REALTORS® Association of Hamilton-Burlington (RAHB) represents more than 2,900 real estate brokers and salespersons from Hamilton, Burlington, and surrounding areas. Members of the association may use the REALTOR® trademark, which identifies them as real estate professionals who  subscribe to a strict code of ethics. The Association operates the local Multiple Listing Service® (MLS®) System and provides ongoing professional education courses for its members. In addition, RAHB is an active participant in the Home Ownership Affordability Partnership (HOAP) and holds an annual  auction in support of local charities. Advertisements of local MLS®  property listings and information about the services provided by a REALTOR® can be found at www.REALTOR.ca. More information about RAHB is available at www.rahb.ca.

Mission Statement Empowering REALTORS® to Succeed President Kim Alvarez 905.407.7046 President-Elect Lou Piriano 905.628.6625 Vice-President Jack Loft 905.304.3303 Immediate Past President Donna Bacher 905.520.1946 Directors Ann Forbes Arndt Nikola Bucalo Kathy Della-Nebbia Gary Herron Paul Martindale Andrew Robertson Bob Van de Vrande

905.574.3038 905.388.1110 905.574.4600 905.388.1110 905.572.9465 905.308.8333 905.332.4111

Realinfo is published monthly by the REALTORS® Association of HamiltonBurlington (RAHB) 505 York Boulevard, Hamilton ON L8R 3K4 T.: 905.529.8101 F.: 905.529.4349 MLS® F.: 905.529.6636 Help Desk T.: 905.667.4650 Realty Shoppe: T.: 905.529.5979 F.: 905.529.7109 Email: info@rahb.ca Web site: www.rahb.ca Intranet site: www.realtorlink.ca Editor: Valerie Webster Editorial Assistant: Sheila Sferrazza Design: Maggie Inglis In-house Products: RAHB Print Services

Musings

from Rahb Ceo George O'Neill Competition Tribunal decision with respect to TREB’s VOW policies

You are most likely aware that on April 27, 2016, the Competition Tribunal released its anxiously awaited decision with respect to the Commissioner of Competition’s claim against TREB. The decision was that certain aspects associated with TREB’s Virtual Office Website (VOW) policy include restrictions that constitute an abuse of dominant position under section 79 of the Competition Act. The full decision remains confidential pending the outcome of further submissions requested by the Tribunal. Those further submissions will assist the Tribunal to determine the appropriate remedy, at which time their ruling is expected to be made public, and at RAHB we will be in a position to fully understand the decision and determine implications for our members. As soon as we have that information, we will share it with you. With just about perfect timing, Paul Feuer, Senior Competition Council from CREA, will be in Hamilton on May 10, 2016 to meet with our members to discuss competition issues and what is known about the TREB ruling. You can sign up for this free, joint RAHB-OMDREB two-hour session by contacting Sheila at 905.529.8101 x234 or sheilas@rahb.ca.

Regional Matrix MLS® System update

After May 10, RAHB is expected to be the only association of the original eight founding regional boards/associations in the regional MLS® System not fully cut over to Matrix. As communicated previously, we would not risk MLS® service interruption to our members during the busy spring market; therefore, we are currently considering a suitable cut-over date later this summer. This assumes the remaining business/ governance issues discussed at the March RAHB AGM are either resolved or are well on their way to being resolved with ORTIS, the company established to manage the regional MLS® System. Because the other STARRS boards (Brantford, Niagara and Simcoe) are scheduled to cut over to Matrix on May 10, listings their members take within RAHB’s trading area will no longer be displayed in Fusion after that date. Therefore, if you are not already doing so, use Matrix for all search activities, and Fusion just to load and edit listings. Note that Fusion listings are automatically uploaded to Matrix every fifteen minutes (but Matrix listings are not downloaded to Fusion), and this parallel period will continue until RAHB fully cuts over to Matrix. To access Matrix, visit http://onregional.ca or click the link from your SSO dashboard. Just remember - even though you can access Matrix through your dashboard, you will still have to sign in with your Matrix user ID and password. Your Matrix user ID is the same as your Fusion user ID with "HB" at the beginning. For additional information about using Matrix, be sure to review past issues of The Shift, which are posted REALTOR Link®, under the MLS® tab. You can also call RAHB’s MLS® department at 905.667.4650 with your questions. Regards,

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News and Resource for Members

MLS®/technology Your saved searches are moving to Matrix On May 10, 2016, CoreLogic will be performing a large data pull from Fusion which will collectively copy saved searches you have created in Fusion and move them into Matrix. This data pull into Matrix will not automatically activate your saved searches in Matrix – you will have to enable your searches yourself. To enable your searches so they become active and begin sending listings to your clients from Matrix, you need to: Hover your mouse over the “My Matrix” tab and click “Contacts” Click on your contact’s name Click the “Saved Searches” link Click on the “Name” you have given to the search Click on the “Settings” tab Click the link in the top left corner “Turn this Saved Search into an Auto Email”  Enter a subject line for the email  Click “Save”      

You can also watch a video at https://youtu.be/9U5OCoCMQw0 for complete instructions. Once you have enabled a search in Matrix, you will want to disable the search in Fusion. This will ensure your client won’t receive emails from BOTH Fusion and Matrix for the same listings. IMPORTANT – DO NOT DELETE YOUR SEARCHES IN FUSION - ONLY DISABLE THEM. IF YOU DELETE YOUR SEARCH FROM FUSION, IT WILL DELETE THE SAME SEARCH IN MATRIX. To disable your searches in Fusion:  In Fusion, hover your mouse over the “Search” tab and click “Saved Search Manager”  Click on the contact’s name  Under the Search Name that displays on the right hand side of the page, click “Search Settings”  Under the “Settings” tab, uncheck the box beside “Turn on auto-notifications for this search”

This will disable the search in Fusion while still retaining the search criteria.

Important Reminder

Even though RAHB has not fully cut over to Matrix, it is important that you do all your searches – including auto emails - in Matrix, rather than Fusion. Remember, as of May 10, all other associations in the Regional MLS® system will be entering their listings directly into Matrix and data for those listings are not being imported into Fusion. All the listing data from the eight associations participating in the Regional system, including RAHB’s, can be found in Matrix. If you are searching only in Fusion, you do not have access to all the listing data from the other participating associations.

You only need to use Fusion for entering your new listings and listing changes. Should you have any questions, please contact RAHB’s MLS® department at 905.667.4650.

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News and Resource for Members

Fill your cart Matrix allows you to put aside listings for review at a later time. When you are viewing a listing you would like to review, click on “Carts” from the “Actions” menu located at the bottom of your screen. You will see a list of carts you can add the listing to. You have one cart for each property type, and one for each client. For the client carts, you can put aside listings that you feel your client may be interested in, but may fall outside of their search criteria. At any time, you can open the client’s cart from your home page (or from the contacts list), and e-mail some (or all) of the listings in the cart. The system will automatically keep track of when you emailed the listing to your client by displaying the date beside the listing or it will read “Never” if you have never emailed the listing to your client.

RAHB News RAHB welcomes new members The REALTORS® Association of Hamilton-Burlington extends a warm welcome to its newest members (March 25 to April 22). Jeanine Garlow

Marc Yakisir

Leedex Realty Inc.

Mohammed Eqdaih

Roman Rana

Jason Hensen

Glynnis Lee

Chaudhary Mehmood Len Barby Alex McGuire

Century 21 Aberwin Realty Inc.

Realty Network: 100 Inc.

Henry Matthews

Ahmed Ghaddar

Bradbury Estate Realty Inc. Bridgcan Realty Corp.

Century 21 Dreams Inc.

RealPro Realty Advisors Inc.

Royal LePage Macro Realty Inc. Royal LePage Niagara Real Estate Centre Inc.

Annette Vance

Royal LePage Signature Realty Inc.

Denis Ibrahimagic

Cathy Graziotto Abdellah Majd Omair Niazi

Aleks Cirjak Hadisa Homayoun Mark Wang

RE/MAX Escarpment Realty Inc.

St. Jean Realty Inc.

Ilham Bensaoud Nik Bola Marjorie Matthews Lauren Robertson Lesley Verspaget Brian Willison

Peter Woolcott

Kyle Camarro

Keller Williams Complete Realty

Keller Williams Edge Realty

Royal LePage State Realty Inc.

Brian Davey

RE/MAX Escarpment Woolcott Realty Inc.

Sutton Group About Town Realty Inc.

Darius Kukta Mitch McKechnie

Sutton Group-Summit Realty Inc.

Blair Armstrong

Right At Home Realty Inc.

Looking to give back to your Association? It may be only May, but your Nomination Committee is already starting to look for members with the skills and desire to join the RAHB Board of Directors in 2017. If you think you have the goods, or know someone who does, check out the information below. If you have any questions, send an email to nominations@rahb.ca. Need more information? Check out this video for a fun look at how the process works: www.rahb.ca/elections/ Want to know what qualities RAHB looks for in a Director? View the list: www.rahb.ca/elections/2016/QualitiesofaDirector.pdf Want to brush up your leadership skills and make your nomination stand out? Take Leadership 100. It’s free and can be accessed from anywhere: http://www.content.crea.ca/leadership/ May

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News and Resource for Members

Annual Charity Golf Tournament Thursday, June 23, 2016 Copetown Woods Golf Club

1430 Concession 2 West, Copetown Registration: 11 a.m.

Lunch: 11:30 a.m.

Shotgun: 1 p.m. sharp

165 plus HST

Includes:

lunch, dinner, golf - best ball, cart, entrance gift, photo, contests    

If you have a foursome, please provide all names below If a non-member is on your team, please specify which member will be billed. Non-members cannot be billed directly Registration on a first come, first served basis Only 144 golfers will be accepted. No exceptions

Form may be faxed to 905.529.4349, emailed to sheilas@rahb.ca or dropped off at the association office.

Sponsors

Registration Form for Annual Charity Golf Tournament - Thursday, June 23, 2016 Please print Name/Office

Captain

Bill my RAHB account

Player 2

Bill my RAHB account

Player 3

Bill my RAHB account

Player 4

Bill my RAHB account

If non-member, bill the RAHB account of: Or charge credit card:

Name:

VISA MASTERCARD

Name on Card:

Card#: CV#: Signature:

Office:

Expiry: May

REAL info

2016

News and Resource for Members

From the Board Table The Board of Directors met on April 7, and here’s what transpired: was decided that a task force be established to examine strategic options for RAHB over a 2-5+ year time frame. The composition will be determined by the President and CEO.  The recent vacancy created by the resignation of Peter Holgate will be left vacant until the regular election meeting in the fall, given the vacant term is only eight months in length.  The work plans for the Finance Committee and the Governance & Bylaw Committee were approved.  The 2016 Audit Committee was selected.  The Board considered changes to the members-only Facebook group and decided to support the status quo with staff monitoring.  It

Mohawk students earn RAHB scholarships RAHB Outstanding Student scholarships were presented to Mohawk College students Eang Phat (first year) and Justin Sharpe (second year), both pictured with RAHB Past President Bruce Moran. Bruce has represented RAHB on the advisory committee for the Urban Planning Program at Mohawk College for the past 28 years. RAHB awards $1,000 scholarships each year to the first- and second-year Mohawk students with the highest grade point average in the Urban and Regional Planning program.

Scholarship application now available Applications are now being accepted for the 2016 Karan Barker Scholarship. This scholarship is awarded to a student who is or will be attending university or community college and is a child or grandchild of a RAHB member or RAHB employee. The student must demonstrate academic excellence, a high level of involvement in school and/or the community, maturity, initiative and/or strength of character.

Application deadline is Friday, August 12, 2016. The application can be found in REALTOR Link® under the Member Services tab or at http://rahb.ca/memberinfo/2016/Scholarship2016.pdf

4k ds SAVE THE DATE

REALTORS®

Annual Charity Auction

in support of the AM900 CHML/Y108/953 Fresh FM Children’s Fund

Thursday, November 17, 2016 May

REAL info

2016

Michelangelo Event & Conference Centre 1555 Upper Ottawa, Hamilton

# 11922 2578 RR0001

News and Resource for Members

Member services Professional Development for REALTORS® HST for the Real Estate Professional – Free Thursday, May 12, 2016 – 10 a.m. – Noon http://rahb.ca/education/2016/HSTRealEstateProfessional051216.pdf Increasing Your Competitive Edge and Demystifying the Mortgage Process – Free Wednesday, May 18, 2016 – 9:30 a.m. – 11:30 a.m. http://rahb.ca/education/2016/IncreasingCompetitiveEdges051816.pdf Calculating Square Footage Thursday, May 19, 2016 10 a.m. – Noon OR 1 p.m. – 3 p.m. Cost: $30+HST http://rahb.ca/education/2016/CalculatingSqF051916.pdf RECO Update: Social Media Do’s and Don’ts and Electronic Signatures – Free Wednesday, June 1, 2016 – 10 a.m. – 11 a.m. http://rahb.ca/education/2016/RECOUpdate060116.pdf Master LinkedIn Bootcamp Monday, June 6, 2016 – 9 a.m. – Noon Cost: $79+HST Early Bird (until May 30), $99+HST regular price http://rahb.ca/education/2016/LinkedIn060616.pdf

Master Facebook Bootcamp Monday, June 6, 2016 – 1 p.m. – 4 p.m. Cost: $79+HST Early Bird (until May 30), $99+HST regular price http://rahb.ca/education/2016/Facebook060616.pdf Social Media for Agents* New Monday, June 13, 2016 – 9 a.m. – Noon Cost: $79+HST Early Bird (until June 6), $99+HST regular price http://rahb.ca/education/2016/SocialMediaRE061316.pdf

Certification/Designation Courses

e-PRO® Day 1 – Certification Course (Note: Day 2 is completed online) Wednesday, May 11, 2016 – 8:30 a.m. – 4:30 p.m. Cost: $199 +HST http://rahb.ca/education/2016/eProCertificationCourse.pdf SRES® – Seniors Real Estate Specialist® Wednesday and Thursday, May 25 and 26, 2016 9:00 a.m. – 4:30 p.m. each day Cost: $299+HST http://rahb.ca/education/2016/SRES.pdf

All courses will be held at the RAHB office, McCullough Room (lower level). For complete details and course descriptions, follow the links, or contact Angela (905.529.8101 x233 or angelam@rahb.ca). Watch for our monthly Professional Development update in your email inbox!

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Yes, you must cancel that appointment – here’s why The following case study is taken from the Professional Standards files of the REALTORS® Association of Hamilton-Burlington.

Salesperson A contacted ABC Brokerage Realty Inc. to make an appointment to view 123 Anywhere Street. Upon driving by 123 Anywhere Street, the Buyer Clients decided they did not like the location and declined to view the property. Salesperson A did not contact the Listing Brokerage or the Seller to indicate they would not be attending the appointment. The Sellers were extremely upset as they had had to tidy up and get three young children and two dogs out of the house, only to find out that no one showed up for the appointment. They expressed their disappointment and frustration to their Sales Representative that the other Sales Representative acted “unprofessional” and lacked courtesy for not advising they had to cancel the appointment. The Listing Sales Representative filed a complaint with the Professional Standards Committee against Salesperson A. Salesperson A opted for an Abbreviated Hearing for a breach of the REALTORS® Association of Hamilton Burlington Rules and Regulations, Section 8 – Selling Procedures, Sub- Section 8.04 which states: If a Member is unable to keep an appointment, the Member shall: i. where the appointment was made directly with the Listing Brokerage, advise the Listing Brokerage, or if direct contact with the Listing Brokerage is not possible, advise the Seller directly; or ii. where the appointment was made directly with Seller as permitted under these Rules, advise the Seller directly. The Member was assessed $250 Hearing Costs and a $500 fine. Moral of the story: Members are responsible for notifying the Listing Brokerage or Seller if they are not able to keep their appointment. Not cancelling an appointment is not only considered as “unprofessional” by both the consumer and fellow members, but is also a breach of RAHB’s Rules and Regulations, and shows a lack of respect to all parties involved.

Realty Shoppe New Items – Eye-catching Signs! 3D Sign Savers

Door Hangers

• Made of PVC type material, printed on both sides, 12” w X 4 ½” h with a ½” opening. Durable in both hot and cold weather conditions.

• 4” w X 8” h, printed on sturdy plastic to weather the elements. These bring attention to those important messages you would like your customers to see.

.15 ea.*

$ .55 ea.*

(sold as shown) * All applicable taxes are extra. Prices subject to change.

May

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Monday – Friday, 8:30 a.m. – 4:30 p.m. T.: 905.529.5979 F.: 905.529.7109 E.: realtyshoppe@rahb.ca

News and Resource for Members

ATTENTION RAHB MEMBER YOU’RE INVITED TO THE

Hamilton & Burlington Bay Area Economic Summit

June 21, 7:30 am to 6:00 pm | Royal Botanical Gardens

Special Speaker Ontario Premier

Kathleen Wynne

“Let’s prepare for tomorrow’s growth!” Keanin Loomis, Hamilton Chamber of Commerce Keith Hoey, Burlington Chamber of Commerce

12 Topics | 50+ Expert Presenters Powerful Information & Insights on

• • • •

Intercity Cooperation Growth Management Business Opportunities Real Estate Development

• Infrastructure Renewal • • Environmental Stewardship • And much more …

ACT NOW | SPACE LIMITED

Click Here to Register Promo Code: BAESNRH

A joint initiative of the Hamilton and Burlington Chambers of Commerce

To Register & For Full Agenda Visit

bayareasummit.ca

| Information: 905-522-1151 x100 #BAES2016

RAHB Members!

Use the promo code BAESNRH to received a $100 discount off the regular price for the Bay Area Economic Summit! When you register online, choose the number of tickets you want (maximum 2), and provide your contact information. When you get to the next screen, enter the promo code BAESNRH, and then check out at the reduced price.

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Services spotlight Communications – keeping you informed RAHB communicates with members in many ways, to ensure that you are up-to-date with the information you need. You are reading one of them right now! The monthly REALinfo is a great compilation of news and updates from RAHB, the provincial and national associations, and associated organizations like RECO. We know that members like to receive their communications via various media. Here are other ways we communicate with you. Count how many you use!

• www.rahb.ca • RAHB’s page on REALTOR Link® • Fusion “Message of the Day” and Matrix “News” • RAHB Info/The Shift • Direct email • RAHB blog (http://blog.rahb.ca) • RAHB Facebook group (https://www.facebook.com/groups/RAHBmembers/ ) • Promotional videos • RAHB General Membership Meetings • RAHB Broker of Record/Manager Meetings • RAHB “Town Halls” (new look coming soon!) • RCN e-broadcast

OREA News New tutorial on OREA Form 127 OREA’s newest standard forms tutorial is now available online. The tutorial is a step-by-step video guide about how to complete Form 127, Condition(s) In Offer – Acknowledgement. The purpose of Form 127 is to confirm that a buyer understands the risks and ramifications of not inserting certain conditions and/or of waiving certain conditions from an offer. The Form 127 tutorial walks you through the form section-by-section, explaining what and where information is required. OREA’s standard forms tutorials are a new resource created to help you avoid common mistakes and costly errors when you are working with standard forms. Like forms explained documents, the tutorials are a short, practical resource you can use to help them fill out some of the most common forms. If you prefer more hands-on, concrete guidance, you will likely find the tutorials a welcome addition to the forms explained documents.

SERVING THE GREATER HAMILTON REGION - STONEY CREEK • HAMILTON MOUNTAIN • ANCASTER • DUNDAS SERVING THE GREATER HAMILTON REGION • STONEY CREEK • HAMILTON • ANCASTER • DUNDAS

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Reaching 108,500 Households Weekly! May

REAL info

2016

Call

TimLawson 905.664.8800

Ext.

tlawson@hamiltonnews.com

255

News and Resource for Members

Mark YOUR Calendar Computer

 Governance

Held at RAHB – 505 York Blvd. – Lower Level C – Chambers Room M – McCullough Room

 MLS®

Member Computer Training Level 1

 New

Friday, May 6 – C, 9 a.m. – 11:30 a.m. Thursday, May 12 – C, 9 a.m. – 11:30 a.m.. Wednesday, May 18 – C, 1 p.m. – 3:30 p.m. Thursday, May 26 – C, 9 a.m. – 11:30 a.m.

Professional Development  HST

for the Real Estate Professional

Thursday, May 12, 2016 – M, 10 a.m. – Noon  Increasing

Your Competitive Edge and Demystifying the Mortgage Process Wednesday, May 18, 2016 – M, 9:30 a.m. – 11:30 a.m.  Calculating

Square Footage Thursday, May 19, 2016 10 a.m. – Noon OR 1 p.m. – 3 p.m.  RECO

Update: Social Media Do’s and Don’ts and Electronic Signatures *New Wednesday, June 1, 2016 – 10 a.m. – 11 a.m.

Committee Wednesday, May 25, T – 9 a.m. Committee Thursday, June 9, T -9:30 a.m.

Upcoming Events  Annual

Charity Golf Tournament

Thursday, June 23, 2016 Copetown Woods Golf Club 1430 Concession 2 West., Copetown Registration: 11 a.m.

 Competition

Law and You: What You Need to Know

Tuesday, May 10, 2016 The Waterfront Centre 555 Bay St. N., Hamilton 1 p.m. – 3 p.m.

Office Closure The RAHB office will be closed Monday, May 23 – Victoria Day

 Master

LinkedIn Bootcamp Monday, June 6, 2016 – 9 a.m. – Noon  Master

Facebook Bootcamp Monday, June 6, 2016 – 1 p.m. – 4 p.m.  Social

Media for Agents *New Monday, June 13, 2016 – 9 a.m. – Noon

Certification/Designation Courses  e-PRO®

Day 1 – Certification Course Wednesday, May 11, 2016 – M, 8:30 a.m. – 4:30 p.m. (Note: Day 2 is completed online)  SRES®

- Seniors Real Estate Specialist®

Wednesday and Thursday, May 25 and 26, 2016 – M, 9:00 a.m. – 4:00 p.m.

Board of Directors, Committee and Task Force Meetings Held at RAHB – 505 York Blvd. – First Floor T – Thompson Room P – Purnell Room  Government

Relations Thursday, May 12, T – 9:30 a.m.  Nomination

Committee Wednesday, May 18, T – 2 p.m.  Board

of Directors Thursday, May 19, T – 9 a.m.

May

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