Realinfo - May 2017 by RAHB News

Realinfo

News and Resources for Members

Issue 4 – May 2017

Empowering REALTORS® to Succeed

Professional Development for REALTORS® Upcoming courses at RAHB page 6

Investing in the next generation

Scholarship applications now being accepted page 14

CREA NEWS

New FINTRAC requirements come into effect June, 2017. page 18

TEE OFF your golf season pages 10 and 11

Realinfo News and Resources for Members

Established in 1921, the REALTORS® Association of Hamilton-Burlington (RAHB) represents more than 3,000 real estate brokers and salespersons from Hamilton, Burlington, and surrounding areas. Members of the association may use the REALTOR® trademark, which identifies them as real estate professionals who subscribe to a strict code of ethics. The Association operates the local Multiple Listing Service® (MLS®) System and provides ongoing professional education courses for its members. In addition, RAHB is an active participant in the Home Ownership Affordability Partnership (HOAP) and holds an annual auction in support of local charities. Advertisements of local MLS® Property listings and information about the services provided by a REALTOR® can be found at www.REALTOR.ca. More information about RAHB is available at www.rahb.ca. Mission Statement Empowering REALTORS® to succeed. President Lou Piriano 905.628.6625 President-Elect Jack Loft 905.304.3303 Immediate Past President Donna Bacher 905.520.1946 Directors Ann Forbes Arndt 905.574.3038 Nikola Bucalo 905.388.1110 Kathy Della-Nebbia 905.574.4600 Ralph Frisina 905.628.6625 Paul Hammond 905.335.8808 Diane Price 905.308.8333 Andrew Robertson 905.308.8333 Bob Van de Vrande 905.332.4111 Richard Weima 905.637.1700

Realinfo is published monthly by the REALTORS® Association of Hamilton-Burlington (RAHB) 505 York Boulevard, Hamilton ON, L8R 3K4 Association: T: 905.529.8101 F: 905.529.4349 MLS®: F: 905.529.6636 Help Desk: T: 905.667.4650 Realty Shoppe: T.: 905.529.5979 F.: 905.529.7109 Email: info@rahb.ca Web site: www.rahb.ca Intranet site: www.realtorlink.ca Editor: Valerie Webster Editorial Assistant: Carly Popenko Design: Maggie Inglis In-house Products: RAHB Print Services

Issue 4 – May 2017

RAHB welcomes new members!

Musings

Professional Development for REALTORS®

Realty Shoppe – customized items

Important change to preemptive (“bully”) offer process

from March 22 to April 19, 2017

from RAHB CEO George O'Neill

Upcoming courses at RAHB

Sold out at Trade Show – NOW RESTOCKED

Changes to Section 2 of the MLS® Rules and Regulations

Golf for your community

Do you use Market Watch in the regional Matrix system?

Motorcycle ride for charity

Bulletin Board – A Gala evening

Investing in the next generation

Disclosure – a quick Q & A

Nine ways to show your professionalism

Four advertising shortcuts that lead to consumer complaints

New FINTRAC requirements soon in effect

Upcoming Events calendar

In support of two great women’s shelters

Ontario REALTORS Care® Foundation Ride

Rygiel Supports for Community Living’s Springtacular 50th Anniversary Gala

Scholarship applications now being accepted

Member Services

RAHB welcomes new members! The REALTORSÂŽ Association of Hamilton-Burlington extends a warm welcome to its newest members from March 22 to April 19, 2017! Mike Hijazi

Bridgecan Realty Corp.

Natalie Hashka Ramsin Kamo Jennifer Isaacs

Coldwell Banker Community Professionals

Dylan Stewart

ComFree Commonsense Network

Jacob Poirier

Keller Williams Edge Realty

Irina Arkhipova Mahassen Farah

Judy Marsales Real Estate Ltd.

Corinne Briggs Peter Milne Mark Fleming Rob Silenzi

Carmen Arancibia

RE/MAX Escarpment Walsh & Volk Group Realty Inc.

Inder Singh

RE/MAX Realty Enterprises Inc.

Nastasia Harris David Alexander Robert Jendrzejczak

Right At Home Realty Inc.

Vanessa Rosati

Royal LePage Signature Realty Inc.

Nathan Vancardo Holly Estey

Sutton Group About Town Realty Inc.

Caressa Anglin

Zoocasa Realty Inc.

RE/MAX Escarpment Realty Inc.

Feature

Musings from RAHB CEO George O'Neill RAHB as an “efficient” market? Have you ever taken a minute to think about what RAHB’s role is in contributing to the “efficient” real estate market in the Burlington, Hamilton and outlying areas? RAHB is a not-for-profit corporation that offers services to advance member interests. I think most members (RAHB has 3,085 at the time of writing) would agree the MLS® System is the single most valued RAHB service since each member's livelihood depends on it. However, to thoroughly understand the total value offered, we need to go beyond thinking of the MLS® System as just a single service. Rather, we should also consider the two complementary services that go hand-in-hand to contribute to making RAHB's MLS® System an efficient marketplace: the first is the MLS® Rules and Regulations and the second is the Professional Standards and Discipline process. Rules and Regulations are needed to set the ground rules by which the market will operate. Without rules there would be chaos. Participants need to know the rules and abide by them in order for any marketplace, some may say exchange, to work efficiently and fairly. Rules and Regulations provide the input structure to the market. Professional Standards and Discipline services are needed to encourage market participants to follow the rules, and when they do not, these services

provide appropriate disciplinary measures with the aim of motivating that individual to abide by the rules in the future. Some may think of these services as market output services to correct inappropriate behaviour and encourage application of the rules and regulations, again with the aim to create a fair and efficient market. Now let's look at three market descriptions. Do the following sound familiar? The organization likely descended from the Association of Brokers…. twenty-four … gathered at the Masonic Hall ...– summarized from Wikipedia [The organization]… does not own what is traded. Instead, it acts as a market where …buyers connect with …sellers – summarized from Investopedia The primary function of [the organization]... is to help provide liquidity; in other words, to give sellers a place to “liquidate” their … holdings. – summarized from Investopedia Could those descriptions outline how our association and MLS® System began, and how the association works today? I think they could. However, they are actually describing stock exchanges in general and, in the case of the first quotation, the Toronto Stock Exchange, or TSX, in particular.

RAHB’s MLS® System is an example of an “efficient” market: it contains reliable data; everyone using the data works to the same rules, which creates a level playing field; and there is a process in place to enforce compliance to the rules so the market remains stable.

There are additional similarities between our MLS® System and the TSX. Brokers (or participants) using the TSX are all licensed under the oversight of a regulatory body that enforces Ontario securities law. That governing body – the Investment Industry Regulatory Organization of Canada (IIROC) – has rules all licensees must follow, and the TSX has additional rules and regulations that those market participants must follow. These rules create a level playing field where participants know what they have to do, what’s expected of them and how they must serve their clients. In addition to the rules, there is also an enforcement or compliance process that comes into play when rules are broken, for what good are rules where there is no way to make sure they are being followed? In this column last month I touched on that exact point.

components to make this market both efficient and fair for all.

On a different note, I hope to see you at RAHB’s Annual Charity Golf Tournament to be held on May 18, 2017 at the Beverly Golf and Country Club! The tournament is raising money for two local women’s shelters: Halton Women’s Place in Burlington and Interval House in Hamilton – both great causes.

Best regards,

So what does all this have to do with RAHB? The financial marketplace governing structure sounds very similar to our industry’s structure with the Real Estate Council of Ontario (RECO) setting overall rules for real estate registrants to follow, and RAHB having additional rules and regulations associated with using our MLS® System. RAHB’s MLS® System has evolved to have much in common with the financial services market, or exchanges. We have created an efficient marketplace for the trading of real estate, and that marketplace has clear rules in place to ensure everyone – members, buyers and sellers – is treated fairly. We have also created a mechanism for enforcing the rules – that is, a discipline process. Our MLS® System is the real estate exchange for our market. Rulesetting and ensuring compliance to those rules are two integral

Member Services

Professional Development for REALTORS® Held at RAHB – 505 York Blvd. Lower level room: C – Chambers M – McCullough Computer New Member Computer Training Level 1 Thursday, May 4 – C 9 a.m. – 11:30 a.m. Thursday, May 18 – C 9 a.m. – 11:30 a.m. Thursday, June 1 – C 9 a.m. – 11:30 a.m. Thursday, June 15 – C 1 p.m. – 3 p.m.

Designation ABR® Accredited Buyer’s Representative – Gareth Jones Monday, May 15 & Tuesday, May 16, 2017 – M 9 a.m. – 4:30 p.m. $ 325+HST REIC 2600: Ethics and Business Practice – Mary Jones Monday, June 19 - Wednesday, June 21, 2017 – M 9 a.m. – 4:30 p.m. $ 625+HST

Professional Development iPad Agent – Amyn Chagan Wednesday, May 17, 2017 – M 9 a.m. – Noon $ 79+HST (Early Bird prior to May 10); $ 99+HST regular price Master Open House – Amyn Chagan Wednesday, May 17, 2017 – M 1 p.m. – 4 p.m. $ 79+HST (Early Bird prior to May 10); $ 99+HST regular price

Insurance Concerns for Buyers – Lou Radomsky Friday, May 19, 2017 – M 9:30 a.m. – 11:30 a.m. $ 30+HST Agency – Practical Facts for Dealing with Buyers – Hugh Foy Monday, May 29, 2017 – M 10 a.m. – Noon $ 30+HST Tax and Estate Planning – Peter Bowen Lunch and Learn Workshop Monday, June 5, 2017 – M 10 a.m. – Noon FREE Power of Email Marketing – Mark Brodsky Monday, June 12, 2017 – M 10 a.m. – Noon FREE

To register, or for more information, contact Angela at 905.529.8101 x233 or angelam@rahb.ca.

Member Services

Sold out at Trade Show – NOW RESTOCKED These customized items really stand out! Welcome signs

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Business card signs – Double sided, 4 styles: Wood grain, Multi, Black & White, Tiffany blue. Display this side during for appointment viewings:

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ALL THINGS REALTOR®

REALTY SHOPPE SINCE 1992

REALTORS® Association of Hamilton-Burlington

Monday to Friday, 8:30 a.m. – 4:30 p.m. T.: 905.529.5979 F.: 905.529.7109 E.: realtyshoppe@rahb.ca * All applicable taxes are extra. Prices subject to change.

MLS®

Important change to preemptive (“bully”) offer process To help clarify the steps you must take if your Sellers change their minds about “no offers until”, the Board of Directors approved several changes to Section 2 of the MLS® Rules and Regulations. The chart below shows the original wording of Section 2, Subsection 2.15 of the MLS® Rules and Regulations in the left column, and the new wording in the right. Note the changes to the first parts (2.15 and 2.15 (a)) have been amended by the addition of the words in bold, and section 2.15 (b), shown in all bold text, has been re-worded from the original to provide more clarity.

The complete rewriting of Section 2.15 (b) is based on the Registrar’s Bulletin from February 21, 2017, titled Written direction for multiple offers. The Bulletin provided an excellent overview of how to convey offers to your clients in a preemptive offer situation and stressed the importance of using a fair and transparent process. These changes are now in effect.

Previous Section 2 – 2.15

New Section 2 – 2.15

2.15 If an MLS® Listing indicates that Offers are not to be presented for a period of time, the Listing Brokerage shall complete, as part of the Listing, the Seller’s written direction on the OREA form “Seller’s Direction re: Property/Offers and disclose all particulars of such direction in the “Remarks” field of the MLS® Listing. Should the Seller rescind a restriction pertaining to the presentation of Offers, the Listing Brokerage shall immediately, and with reasonable notice to all parties:

2.15 If an MLS® Listing indicates that Offers are not to be presented for a period of time, the Listing Brokerage shall complete, as part of the Listing, the Seller’s written direction on the OREA form “Seller’s Direction re: Property/Offers,” Form #244 and disclose all particulars of such direction in the “Remarks” field of the MLS®Listing. Should the Seller rescind a restriction pertaining to the presentation of Offers and/or, consider any pre-emptive offers, the Listing Brokerage shall immediately, and with reasonable notice to all parties complete both of the following:

(a) complete, as part of the MLS® Listing, the Seller’s written direction on the Association’s form entitled “Amendment to Listing Agree ment” and make the necessary changes to the “Remarks” field for such MLS® Listing; and

(a) complete, as part of the MLS® Listing, the Seller’s written direction on the Association’s form entitled “Amendment to Listing Agreement” and make the necessary changes to the “Remarks” field for such MLS® Listing; AND

(b) if the Listing Brokerage is representing the (b) Notify, in writing, anyone who has expressed Seller in the negotiation of Offers, notify by an interest in the property of the change to telephone, all Co-operating Brokerages, who the offer process. An expression of interest requested and/or registered Offer presentations, includes parties that have booked viewing that such restriction is removed and arrange appointments, have viewed the property, for the presentation of all Offers to the Seller, have informed the brokerage or the listing without delay. representative that they may be submitting an offer on the property, or have submitted an offer or an offer summary sheet on the property. In addition to traditional forms of written notice, text message and email are also acceptable.

Useful links • Read the Registrar’s Bulletin (February 21, 2017) titled Written direction for multiple offers at http://www.reco.on.ca/registrars-bulletin/written directions-multiple-offers/. Not only does it talk about how to deal with preemptive offers, but also discusses multiple offer situations generally.

• View a video tutorial for OREA’s Seller’s Direction re: Property/Offers Form #244 at https://player.vimeo.com/video/172948427. As always, if you have any questions, please contact our MLS® Department at 905.667.4650 or mls@rahb.ca. Our staff will be happy to assist you.

Cover Story

Golf for Your Community This year, at RAHB’s 20th Annual Charity Golf Tournament, golfers will enjoy a round of golf at the exclusive Beverly Golf and Country Club and support two great women’s shelters: Interval House of Hamilton and Halton Women’s Place. implements strategies to inform and empower women to make decisions about their safety, rights and options, and works to promote and provide public education to end violence against women and children.

About Interval House of Hamilton Established in 1986, Interval House of Hamilton is a non-profit emergency shelter serving women who are fleeing relationship violence and abuse. In addition to the emergency shelter program, Interval House of Hamilton has three community-based programs that provide counselling, peer support and legal advocacy: the Women’s Centre of Hamilton, the Flamborough Women's Resource Centre and Jared's Place: Legal Advocacy and Resource Centre for Women.

About Halton Women’s Place First opening its doors in 1980, Halton Women’s Place is an emergency shelter that offers accessible crisis services and counselling to abused women and their children. The organization designs and

All proceeds from RAHB’s 20th Annual Charity Golf Tournament will go to Interval House of Hamilton and Halton Women’s Place.

SO T

MLS®

Do you use Market Watch in the regional Matrix system? Q:

When you follow Market Watch on your Matrix home page, you may notice that once you log in, the number of new listings, back on market listings, price changes, etc. doesn’t necessarily go up and down through the day. Does that mean there are no changes to the listing inventory?

A: The short answer: No. Changes are occurring all

the time as members add listings, cancel listings, sell homes or change a listing’s status in other ways. You can see those changes when you look at the detail in the lists of listing changes. You just won’t see a change in the total showing in the Market Watch widget. There’s a long explanation of why the Market Watch numbers don’t change, and it has to do with the default 24-hour time period and how the totals on the widget don’t refresh. The more

important issue, though, is: are you missing new listings and listing changes because you have been watching the totals on your home page all day? The best way to make sure you know about all changes to listings is to click on the link to see the hotsheet layout of changes and see what’s new – that way you won’t miss anything. In this fast-paced market, you need the most up-to-date information available, so be sure to go to the lists of changes to find the most recent changes.

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RAHB News

Bulletin Board A Gala evening RAHB member Valerie Dalgetty-Righton (Coldwell Banker Community Professionals) invites you to support Rygiel Supports for Community Living’s Springtacular 50th Anniversary Gala on May 10, 2017! Special guest for the evening: Michael “Pinball” Clemons! Rygiel provides accessible homes for adults with severe disabilities and all the supports they need to live active, meaningful lives. For more information about Rygiel or for tickets to the Gala, contact Valerie at 905.961.0493.

Upcoming office closures The RAHB office will be closed

Monday 22 Victoria Day

Monday 3 Canada Day

Monday 7 Civic Holiday

Services Spotlight

Karan Barker Scholarship Investing in the next generation The Karan Barker Scholarship Fund was introduced in 2000 as a way to honour the significant and ongoing contributions of Karan Barker, RAHB’s Executive Officer at the time, and to help the children and grandchildren of RAHB members and staff pay for their secondary education. That same year, a task force, which included Karan, was set up to develop criteria and eligibility requirements for scholarship applicants. A fundraising effort was also begun, and by the end of the year, over $1,100 was in the fund. The goal was to eventually raise $100,000. Sadly, Karan Barker passed away in February of 2001. By November of that year, the fund nearly reached its $100,000 goal thanks to gifts from more than 120 donors, with many of the donations made in Karan’s memory. The first scholarship was awarded at the

“

end of 2001, to Abbie Howdon, daughter of Ron Howden (now of Chase Realty Inc.). Since 2001, the scholarship fund has continued to grow from donations from individual member donors and from the proceeds from the RAHB annual charity golf tournament, the HBDREB income trust and staff “casual day” fund. Today, the scholarship fund is a healthy $200,000, which allows scholarships to be paid from the interest accrued. Karan Barker Scholarships are presented annually at the RAHB Annual Election Meeting. To date, $ 86,500 has been invested in 65 students. The Karan Barker Scholarship application is now available – see page 15 for a link to the application form and find complete details for submitting an application on the form.

An investment in knowledge always pays the best interest.

”

Benjamin Franklin

Next time you are at the RAHB office, check the donor and recipient wall opposite the members’ resource centre on the main floor!

Applications for the 2017 Karan Barker Scholarships are now available! Does your daughter or son – or granddaughter or grandson – qualify for a Karan Barker Scholarship? Does she or he 1. Attend, or have an acceptance to attend, university or community college?

If this sounds like your child, have them complete an application for a 2017 Karan Barker Scholarship!

2. Demonstrate academic excellence? Get involved in school activities or the community?

Download the 2017 scholarship application at http://www.rahb.ca/realtorlink/memberservices/2017/ 2017KBScholarshipForm.pdf or from REALTOR Link® (look under the Forms and Member Changes tab)

3. Show maturity, initiative and/or strength of character?

Application deadline is Friday, August 11, 2017.

Ethics

Disclosure – a quick Q & A Q.

If my brother lists his property through his good friend who also works in my brokerage, does the friend (who is the listing salesperson) have to provide a registrant’s statement?

Yes! Remember the listing agreement is with the brokerage and not the individual salesperson. Because you work for the same brokerage, you would be considered to be representing the seller, and so disclosure of your relationship is required.

Nine ways to show your professionalism Being professional is good for your real estate business. But what about your colleagues? Here are nine steps to take so your colleagues will treat you as a fellow professional. 1.

Always use proper phone etiquette. Leave your full name, brokerage name, and return number when you call or page a fellow salesperson. Let them know a good time to call you back.

6. Respect another salesperson’s privacy. 7. Avoid making late night phone calls about things that can wait until morning.

2. Keep all phone messages short and to the point. Check your voice mail and email messages often during the day.

8. Don’t make “urgent” phone calls or leave “urgent” messages or emails unless the matter is truly urgent.

9. Extend a courteous and positive attitude to the staff in your own office and at other brokerages.

Promptly return phone calls and emails from other salespeople. They may have an offer or need additional information to enable them to prepare an offer. Failure to return calls may be perceived as rude, and may also stand in the way of business getting done, possibly damaging your reputation and career.

4. Keep your commitments. If you say that you will call a colleague by a certain time, then call by that time. 5.

Call ahead if you will be late for any meeting. Let the listing salesperson know if your buyers have changed their minds and don’t want to see the property.

These tips are excerpts from “A Mentoring Kit for New Salespeople”, produced by the OREA Real Estate College. This content has been reproduced with permission from the Ontario Real Estate Association.

RECO News

Four advertising shortcuts that lead to consumer complaints RECO often gets complaints from consumers about advertisements for the home they have bought or sold. Here are four advertising issues that often upset buyers and sellers. Each one could be a breach of the Code of Ethics if you don’t take proper steps and obtain the necessary consent. 3. Ads that contain info about the buyer or seller

1. Their listing shows up where they didn’t expect it

When brokerages share data, listings often end up captured and advertised by another brokerage through a shared advertising agreement. This can catch consumers by surprise if this isn’t how they thought the brokerage would market their home. If the listing will appear across multiple sites, make sure the seller is aware and they’re okay with it. Fully explain the implications of advertising or promotional clauses in listing agreements, and keep in mind sections 3, 4, and 5 of the Code of Ethics. 2. Ads that include images of the home they just bought

Before the transaction is completed, you only need the seller’s written consent to advertise the property. However, after the deal has closed, the buyer’s consent in writing is also required, even if you’re only placing a simple ad that shows the property as sold. See section 36 (8) of the Code of Ethics.

Even if the owner of the property has consented to advertising their property, they may not want any information about themselves to be included. If you want to include any information about either party of the transaction, you must get written consent from that party. See section 36 (7) of the Code of Ethics. 4. Ads that contain info about the transaction

If your ad will include pricing information, or any other aspects of the deal, you need to obtain written consent from both parties. Even if you’re only advertising that the property sold for over asking, that’s private information that requires their permission. See section 36 (9) of the Code of Ethics.

REMEMBER TO DEAL WITH THE OTHER PARTY VIA THEIR REPRESENTATIVE When obtaining consent from the other party, it’s important to communicate with them via their representative. For example, if you are representing the seller, you must obtain consent from the buyer via their representative, unless the buyer’s brokerage has given you written permission to talk to the buyer directly. See section 7 (1) of the Code of Ethics.

This article was originally published by RECO on February 28, 2017. Reprinted with the permission of RECO.

CREA News

New FINTRAC requirements soon in effect New FINTRAC requirements that were announced in 2016 are just now coming into effect for REALTORS® on various dates starting June 17, 2017.

These changes will affect you in four ways:

• New sections A.3 and B.1 in the Corporation/ Entity Identification Information Record

1. The way you identify individuals has been improved to add more flexibility.

• New section E of the Receipt of Funds Record (which has also been reorganized to reflect additional FINTRAC guidance)

There are three methods for identification: • Using a single piece of government-issued photo identification • Verifying the client’s name, date of birth and address match information obtained from a Canadian credit bureau that has been in existence for at least three years • Using two original, valid and current documents or information from independent and reliable sources, such as utility bills or bank statements 2. Whenever your brokerage uses a mandatary to identify a client on your behalf, you will now have to keep more detailed records of when you received identification information from the mandatary. You will also need to review the information to make sure nothing is missing. 3.

The regulations expand on existing obligations to keep a record when you use reasonable measures to satisfy certain obligations under the law. The reasonable measure record obligations are reflected in:

• New sections A.4 and B.1 in the Individual Identification Information Record

• New records related to large cash transactions and suspicious transactions 4.

Clients who have been identified by your brokerage in the past do not need to be identified again if you or your Broker of Record/ Manager have no doubts about the information you obtained previously.

This is only a very brief summary of the changes taking effect in June, 2017. To read the details and get the information you need about changes to forms and what it all means for you, go to the CREA site on REALTOR Link® and check out the new information in the Compliance Centre. [REALTOR Link > CREA > Resources and Compliance > Compliance Resources > Money Laundering (FINTRAC)]. Once you are on the FINTRAC page, be sure you check out the links to helpful documents near the bottom of the page – all the material has been updated. The FAQ document may be particularly helpful.

All CREA forms have been updated to reflect your new obligations under FINTRAC. Revised forms are now available on WEBForms®. (Note: you may use your old forms until June 17, 2017. After that time, only the revised forms will satisfy your obligations.)

RAHB Events Calendar

Mark your Calendar Held at RAHB – 505 York Blvd. Lower level room: T – Thompson P – Purnell Charity Golf Task Force Thursday, May 4 – P, 9:30 a.m.

Board of Directors Thursday, May 25 – T, 9 a.m.

MLS® Committee Friday May 5 – T, 10:30 a.m. Thursday, May 31 – T, 9:30 a.m.

Upcoming Event

Goverance & Bylaw Committee Tuesday, May 16 – T, 9:30 a.m.

RAHB Charity Golf Tournament Thursday, May 18, 2017 Beverly Golf and Country CLub 1211 2nd Concession Rd. W., Copetown See page 11 for more details SOLD OUT

Goverment Relations Committee Tuesday, May 16 – P, 9:30 a.m. Finance Committee Tuesday, May 23 – T, 9:30 a.m.

BeCome a

Community Brand! Connect with 9298 local Hamilton households who are going to spend $79.7 million on real estate!

Contact Tim Lawson for more information 905-664-8800 ext 255. tlawson@hamiltonnews.com

rahb.ca

@RAHBNews

RAHBNews

Empowering REALTORSÂ® to Succeed