Welcome to
TAKE ME HOME!
DEEP CREEK
Inside...
Checking In Page 25
Local Guide Page 9
Arrival Tips Page 5
Area Map Page 7
2022 Edition
WHY CHOOSE
RAILEY VACATIONS?
1. insider secrets to help plan your next, BEST vacation!
We’re your activity guides! We live here, we play here. Our Vacation Planners know the
2.
Largest selection of pool homes and large homes at the lake! Check out The Herrington or Carmel Cove for corporate retreats, family reunions, or even weddings!
3.
Our attention to detail makes your vacation special. With in-house laundry, housekeeping, maintenance, and a high employee to house ratio, it makes it easy to provide you with a 5-star vacation!
4. housekeeping, and reservation issues can be handled whenever, wherever.
We work while you vacation! With a 24-hour emergency phone line, any maintenance,
tradition for years to come. Combining tradition and innovation, we’re the oldest 5. Aandfamily most trusted vacation rental company at Deep Creek Lake.
6.
Red Sky Travel Insurance - Book your stay with confidence! Take advantage of our Ski Trip Preserver - if there’s no snow on the mountain during your stay, your trip could be covered!
value our guests! Book the same property for the same dates of the following year and 7. We receive a repeat renter discount on participating properties!* That means more money for you to spend on activities and your family!
Welcome to Deep Creek Lake! We are so glad you chose to visit our beautiful mountain lake community! We feel honored that you selected a Railey Vacations home for your vacation. The Railey Vacations team is committed to providing you with exceptional service for the highest quality home-away-from-home experience. Our homeowners take great pride in their properties and hope that you will enjoy their home - but treat it as if it were your own!
Besuretokeepthisguideclosewhileyouarehereandtakeithomewhenyougo!Inside,you useful information regarding the Deep Creek Lake area, as well as important information related to your vacation home. If you have any questions during your stay, please call us at 1-877-926-1030. Emergency Instructions: If you are experiencing a life-threatening situation, please call 911. If you are experiencing an emergency situation (power outage, no water, etc.) after the close of business hours,pleasecalltheofceat-214and 3087 followtheinstructionsgiven.Astaffmemberwillbe contacted to assist you. As a reminder, our Same Time, Same Place program allows current guests the first right to reserve the same home for the same time period for the following year. YOU HAVE UNTIL THE TUESDAY following your arrival to reserve your home. Many of our homes participate in our Vacation Rewards program, providing additional discounts to repeat renters. Give us a call at 866-966-2425 to learn more! *Discount on participating properties only
Thank you again for choosing Railey Vacations!
TABLE OF CONTENTS
STAY CONNECTED...3 GUEST TESTIMONIALS...4 WHEN YOU FIRST ARRIVE...5 THINGS TO NOTE...6 DEEP CREEK LAKE MAP...7 BUSINESS DIRECTORY...9 FAMILY FUN...10 OUR PROPERTIES...11 ACCESS TYPES...12 BOATING/DNR POLICIES...13 OWNING A PIECE OF PARADISE...17 AMENITY PROCEDURES...21 TROUBLESHOOTING GUIDE...23 CHECKING IN...25 EXPLORE THE APP...INSIDE BACK
STAY CONNECTED Be sure to leave us a review!
FOLLOW US!
MEDIA DeepCreek.com Let us know how we’re doing, chat, or share a photo of your Deep Creek vacation! Get social with us!
@DCLVacations @DCLVacations @DeepCreekMD deepcreek.com/ blog WhetheryouarecomingtoDeepCreekforthersttimeorfor your annual vacation, we know your vacation will be full of picture-perfect memories, a thousand silly moments, and sentimentalsnapshotsoffamilyandfriends.Asyounishyour vacation, we ask you to share some of your favorite vacation Join our email list snapshots with us!
UPDATES
We love to know how you spent your Deep Creek vacation! Submit your photos online at www.DeepCreek.com/share-your-memories
We mau use some of your submissions to showcase great memories while vacationing here at Deep Creek Lake!
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today! You’ll get exclusive home specials, upcoming events, and news from the lake! deepcreek.com/dontmiss-our-deals
GUEST TESTIMONIALS "My kids and I loved our visit to Deep Creek Lake! The house had everything we needed and the foosball table was a huge hit! There were so many deer to see and the stars at night were magical. We definitely want to come back." - Lisa, Country Ridge
"A truly beautiful home with great views! We couldn't ask for anything better. Thank you so much for a wonderful stay and making this birthday so special!" - Greig, Bracken Lodge
"The place was spotless and had so many amenities. I wish I could keep this place a serect, but everyone should get an opportunity to enjoy. Don't hesitate booking this home as it is a one of a kind find." - Rosie, Beyond a Dream
"This property is amazing! Beautiful inside and out! We all enjoyed the games, movies, extra blankets, books and comfy couches and beds. The owners were a pleasure to work with. We will definitely be back!!!" - Melissa, Chalet Alpenglow
"We love staying with Railey Vacations! We have stayed over 30 times in homes of all types and sizes. The staff is always wonderful and go over and above to make our stay go smooth and unforgettable." - Jeff, Summit Manor
"The house was stocked with everything we needed- firewater & starter, kitchen essentials, linens, snow shovel. Great experience yet again with Railey homes, really looking forward to coming back in the summer. I highly recommend!." - Tammy, Alpine Dreaming
"We cannot wait to come back again and would highly recommend this property to anyone! Thank you Railey for the wonderful experience." - Ann, Telstar.gon
"Will definitely be going back! So clean and beautiful! Air is so fresh in the fall months. Do yourself a favor and use Railey! They rock!" - Peter, Yellowstone Yurt
"We will be selecting this rental again in the future, for sure! Thank you so much for an amazing vacation!" - Julie, Mountain View Lodge
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WHEN YOU FIRST ARRIVE In order to ensure that maintenance concerns are identified, reported, and addressed in a timely manner, please take care to check the following items upon your first arrival to the home. Should you identify a potential concern, please call us at 1-888-970-2163.
WATER, HOT WATER, & ELECTRIC:
TO HELP YOU GET SETTLED:
Allshouldbeoperational.Iftheyarenot,checkthe GROCERY STORES: circuit breaker box (location listed in Guest Portal orApp)If . thatdoesnotcorrectthesituation,Arrowhead please Deli and Market - Lake Area seethethespecicinstructionsheet.Ifthesituation 19746GarrettHwy persists,pleasecalltheofce. Oakland, MD 21550 -402 3187 REFRIGERATOR: The dials for both the refrigerator and the freezer should Shop N’ Save - Lake Area be set on the MEDIUM SETTINGS. Please leave them in 24586GarrettHwy that position. Moving the dials to maximum setting will McHenry,MD2154 cause the unit to freeze up and not cool properly. The -4075 318 refrigerator was recently opened for a lengthy period by our cleaning staff. It is now recharging. When you stock WalMart Supercenter - Oakland it with warm food, it will further slow the cooling 1364GarrettHwy process. Be patient. Open the doors as seldom as Oakland, MD 21550 possiblefortherst24hours.Itisalsohelpfulifyou 301-48 only stock it initially with those items that are perishable.Aftertherefrigeratorhascooledcompletely,then PIZZA: add the non-perishable items. Brenda’s Pizzeria - 301-387-1007 CLEANING: Deep Creek Pizza - 301-387-6600 Your home has been cleaned with care. If you are Deep Creek Funzone - 301-387-0059 unhappy with the cleanliness of the home, please call Ledo’s Pizza - 301-387-6300 theofceonthedayofyourarrival.Wewillbehappy to Mountain State Brewing Company cleanthepropertytoyoursatisfactionwithin hours. 4 2 301-387-3360
PROBLEMS WITH YOUR HOME:
Please call us immediately and report the problem (i.e. broken items or something in need of repair). We will be glad to take care of any problems or issues.
Railey Vacations Property Management
1-888-970-2163 Page 5
MEDICAL CARE:
THINGS TO NOTE
UrgentCare301-487 241GarrettHighway,McHenry,MD2154 AdvancedLakesideMedicalCare240-8139 23789GarrettHighway,McHenry,MD2154 GarrettRegionalMedicalCenter301-54 251North4thStreet,Oakland,MD2150
PHARMACIES: Deep Creek Pharmacy - 301-387-5300 Walgreens301-4597 CVSPharmacy301-482 WalMartSupercenter301-48 Gregg sPharmacy301-4297
VETERINARY HOSPITALS: PineviewVeterinaryHospital301-489 85 Pineview Drive, Oakland, MD 21550 HARTforAnimalsCenter-729 3018 1265BumbleBeeRoad,Accident,MD2150
LOCAL LAW ENFORCEMENT: GarrettCountySheriff sOfce-301-49 31EastAlderStreet,Oakland,MD2150 Maryland State Police - 301-387-1101 or 911 Friendsville 67 Road,McHenry,MD2154
CAMPERS: NO RVs or tents may be used at the home for sleeping, cooking, or any other purposes. They may not be parked at the home. This is a county regulation and may result in eviction from the property.
DAMAGE WAIVER:
In the event that any accidental damage occurs during your stay, please call our propertymanagementofceimmediately.Th Damage Waiver program (included in your contract) covers you for house damages up to $3,000 as long as the damange is not willful, wanton, or a result of gross negligent behavior (excludes damage by a pet).
COUNTY NOISE ORDINANCE: Please be considerate of neighbors. There is a county noise ordinance in effect daily from 1PMAM. 8-
OCCUPANCY OF THE HOME:
Each vacation home has a capacity limit and is licensed to accommodate a maximum amount of people as stated in the individual home description and on your rental agreement. Children are counted in total occupancy unless they are under the age of three. Occupancy represents the total number of people allowed tooccupythepropertyinsideoroutsid orNIGHT.Anypartyexceedingthestated occupancy number will be immediately evicted without a refund. Under certain conditions, gatherings exceeding occupancy might be approved through a county exception process. Applicationsforthisexceptionmustbe in advance through Railey Vacations and is restricted for some homes.
SMOKING IS NOT ALLOWED INSIDE ANY RAILEY VACATIONS RENTAL HOME. Smoking of any product, tobacco or otherwise, is strictly banned from use inside all rental units. Evidence found of smoking within the home or unit, or improperly disposing of smoking and/or drug related paraphernalia outside the unit, will result in a $1,500 fine per incident. Multiple fines may apply. Page 6
DEEP CREEK LAKE MAP
YOUR GUIDE TO DEEP CREEK LAKE! VISIT DEEPCREEK.COM FOR MORE AREA INFO GROCERIES
SHOPPING
ArrowheadMarket Shop N’ Save WalMart Supercenter
AMountainFix Ace sRun Bear Creek Traders Annie sKitchen BookMark etAntique & Mezzanine AlderStreetDiner CabinFeverAntiques&Collectibles Archie sBarbeque Cashmere Clothing Co. ArrowheadMarket CopperKettlePopcornFactory Black Bear Tavern EnglandersAntiqueMall Brenda’s Pizzeria Grand Central Furniture Canoe on the Run Grant’s Mercantile Casselman Bakery HighMountainSports Cornish Cafe Mountain Mercantile Deep Creek Funzone Oakland Mercantile Deep Creek Pizza Outdoor Elements at Wisp Deep Creek Seafood Railey Design Center Don Patron Rudy’s Clothing Dutch’s at Silver Tree Sacred Ground El Canelo Schoolhouse Earth Englanders/Dottie’s Grill Simon Pearce Fireside Deli The Christmas Chalet Fox’s Pizza The Tourist Trap The Greene Turtle JG’s Pub BARS & NIGHTLIFE Ledo’s Pizza Black Bear Tavern Little Sandy’s FirewaterKitchen&Bar Moonshadow Mountain State Brewing Co. Mountain State Brewing Co. Sipside Lounge Perkins Bakery & Restaurant Shooters Bar & Grill Pine Lodge Steakhouse Short Story Taproom Shooters Bar & Grill The Greene Turtle Subway TheHarborBar Third Street Diner TheHoni-Honi Tomanetti’s Italian Vagabond Taphouse Trader sCoffeeHouse UNO’s Chicago Grill
BEER AND WINE ArrowheadMarket Deep Creek Beverage Lee’s Corner Market McHenryBeverage Zip’eez
MARINAS/BOAT RENTALS AquaticCenter Bill’s Marine Service Deep Creek Marina/Lake Life Boat Rentals Silver Tree Marine FunTime WaterSports
KAYAKS/CANOES/SUP HighMountainSports AllEarthEcoTours ASCI Wisp Resort
MOUNTAIN BIKING HighMountainSports Wisp Resort
FITNESS CENTERS CARCCommunity Aquatic& Recreation Complex Deep Creek Fitness
RESTAURANTS
GOLF
TRANSPORTATION
Fantasy Valley Golf Course Lodestone Golf Course The Oakland Golf Club ThousandAcresGolfCourse
County Caravan Deep Creek Drive Deep Creek Party Bus EnterpriseRent-A-Car
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FAMILY FUN
FUN & GAMES
OUTDOOR THRILLS
LOCAL PARKS
Deep Creek Funzone Funland Fun Unlimited
AdventureSportsRentalsat Deep Creek Lake State Park HighMountainSports Deep Creek Lions Park Canoeing/Kayaking/Paddleboarding HerringtonManorStatePark Fishing Swallow Falls State Park HORSEBACK RIDING HorsebackRiding Garrett State Forest Ropes Courses Sang Run State Park Circle R Ranch Splash Island Water Park New Germany State Park MinerHickoryStables WhitewaterRaftingatASCI Boardford Lake Western Trails Cranesville Swamp MOVIES Big Run State Park WISP RESORT ACTIVITIES Casselman River Bridge State Park Garrett 8 Cinemas Skiing & Snowboarding ForkRunRecreationArea Pocket Park Movies (Seasonal) Snow Tubing Ice Skating EDUCATIONAL FUN Ropes Course Discovery Center at Deep Creek Lake Zipline State Park Mountain Coaster GarrettCountyHistoricalMuseum Garrett County Museum of Transportation Scenic Chairlift Ride Gem Mining Segway Tours SWEET TREATS Escape Rooms Casselman Bakery CopperKettlePopcornFactory Deep Creek Donuts Glazed & Confuzed Donuts Huey sIceCream Katie sIceCream Lakeside Creamery Perkins Bakery Rolling Pin Bakery
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OUR PROPERTIES VACATION HOMES Withmorethanvacation 40 rentalproperties, we offer homes ranging from 1-10 bedrooms! From cozy cabins to expansive mountain chalets, we have it all!
THE HERRINGTON & CARMEL COVE These 10 bedroom estates offer endless possibilities! Perfect for weddings, corporate retreats, or family reunions!
CABINS Snuggle up in a cozy, rustic cabin! Whether you’re escaping for a weekend winter getaway or spending a week of summer in the mountains, we have the perfect cabin for you!
SUITES AT SILVER TREE This lakefront, luxury resort hotel provides suites that come in a variety of sizes for business travelers, couples, and families!
TOWNHOMES Our townhomes are perfect for small families or groups of friends! From lakefront townhomes to ski access units, there’s a unit for every season!
WILL O’ THE WISP PRESTIGE CONDOMINIUMS Equippedwithapool,tnessroom,andgameroom, these lakefront condo-hotel spaces are perfect for a lake getaway!
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ACCESS TYPES
Please refer to your home’s online listing for the official access type designation. Note: some homes have more than one access type.
LAKE FRONT
GOLF AREA
Anypropertythatbordersthestate-owned Refers to a selection of our properties which ‘buffer strip.’ Lake Front means you have access are the most conveniently located within or to the water for swimming and a boat dock if nearagolngcommunity.Somehomesunder applicable to your home. You can go directly to LakeFront,LakeAccess,orLakeArea the water from your door with no road between. categoriesmayalsobeconsideredaGolf Lake Front does not necessarily mean you have property. a view of the water, since much of our shoreline SKI AREA is wooded. SkiAreahomesandunitsareinthedire SPLIT LAKE FRONT vicinityofWispResort.SkiAreahomesmay Anypropertythatbordersonthebufferstrip, require you to drive a very short distance and/ but there is a road between the house and the or cross a road by foot. Some homes under water. The property owner owns the land on the LakeFront,LakeAccessorLakeAreamayalso other side of the road, but you must cross the beconsideredaSkiAreaproperty. road to access the water for swimming or use SKI-IN/SKI-OUT of the dock (if applicable). Split Lake Front does not necessarily mean you have a view of the Refers to any home that provides direct water, since much of our shoreline is wooded. access from the house to the slopes of Wisp Resort without driving or crossing a road. The LAKE ACCESS convenience to the slopes in the winter is the Anypropertythathasaspecic,dedicated place best amenity! Some of our homes in the Lake to access the water for swimming or a boat dock AccessandLakeAreacategoriesmayalso (if applicable). The property owner does not considered a Ski-In/Ski-Out property. own the access area. You may be able to walk to the water or you may need to drive to the area, STATE PARK ACCESS depending on the particular property. Most Lake Anyparticipatingpropertythatoffers Accessareasaredesignatedbythecommunity park pass (1 pass for homes with 1-3 bedrooms orHOA. or2passesforhomeswith4-6bedrooms). LAKE AREA Park passes are available only for week-long Anyhomewhichdoesnotcomewithanytype summer reservations. Each pass will allow 1 of designated access to the lake but is located car-load of people to access Deep Creek Lake within the lake area. While these homes do not State Park. have access to the lake, they potentially offer manyothergreatbenets,suchasbeautiful mountatintop views, quiet communities, great locations, and more. You can reserve a boat ahead of time at a local marina, or access the lake through the public state park, which offers a sandy beach. Page 12
DNR POLICIES DEEP CREEK REGULATIONS
• Vessels may not exceed 26 feet in length, except • Hovercraftandpersonalwatercra skis, etc. ) may not be operated on the pontoon boats, which may not exceed 30 feet. lakebetweenAM 1 and4PMonthe • Vesselsmustbemuf˚edsoastonotexceedSaturday the and Sunday of Memorial Day state noise level limit of 88 decibels. Weekend, and Saturdays, Sundays, and holidays between July 1 through Labor • Engines may not exceed the manufacturer’s Day. recommended capacity or a displace of 550 cubic inches - whichever is less. • No garbage, sewage, or other waste materials may be discharged into the • Parasailing is not permitted. water. • Houseboatsarenotpermitted.
For more information on boating, visit www.DeepCreek.com/deep-creek-lake-boating-regulations
For a comprehensive and up-to-date guide on current boating, dock, and DNR policies, please visit the Maryland Department of Natural Resources website at: dnr.maryland.gov/boating For additional information, please call Maryland Department of Natural Resourses localofceat:-41. 3087
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SAME TIME, SAME PLACE Loved your lake vacation? Recreate it next year by booking your home before the Tuesday of your current stay!
Talk to a Vacation Planner at 866-966-2425
Looking for More Ways to Save? Book Direct with Railey Vacations to Save Big!
Throughout the vacation rental industry, more and more guests are choosing to book their vacationsthroughOnlineTravelAgencies(OTAs)likeVRBO,Booking.com,andAir you know that these agencies charge costly fees for using their services? Skip the fees and get your dream vacation for its lowest cost by booking directly with Railey Vacations!
1-866-544-3223 www.DeepCreek.com Page 14
Modern Mountain Lodging
Each of our prestige condominiums features stunning lake views, a full kitchen, and a balcony or patio. Every unit is custom in size to fit any group, whether you’re here for a romantic getaway or large family vacation. Lounge by the private beach area or enjoy the many amenities included with your stay. Will O’ The Wisp has all you need in one convenient location!
Our Many Amenities
• All condos feature a balcony or patio overlooking the lake • Sandy beach, swimming area, & boat docks • Adjoining lock off suites: - accomodates up to 10 people - efficiency to 3 bedroom suites • Indoor pool & whirlpool • Game & Fitness Rooms • Covered Parking Garage • Meeting Room • On-Site Dining at Ace’s Run • Located close to local shops and attractions
20160 Garrett Hwy, Oakland, MD willothewisp.com | (888) 567-2407
Rentals Professionally Managed By...
Suites at Silver Tree Deep Creek Lake, MD
About Us
Our 51 suites come in four different styles, with either a lakefront or standard view, and a fireplace in every suite which is guaranteed to make any Deep Creek Lake vacation unforgettable. Take advantage of the many packages and a la carte offerings the suites have to offer. From the amenities that are offered to the on-site dining, the Suites at Silver Tree is the premier lodging source at Deep Creek Lake.
Amenities • Lake Front Views • On-Site Dining at Dutch’s at Silver Tree • On-Site Marina & Rentals
...Railey Vacations
• • • • •
Fitness Center Game Room/Arcade Conference Facilities Daily Linen Service Expansive Lobby
565 Glendale Road Oakland, MD 21550 www.suitesatsilvertree.com 844-367-9587
HAVE YOUR OWN PIECE OF PARADISE I have had a great experience working with Railey Vacations as our rental home home, so I had plenty of questions throughout the process. Leigh Miller and my other contacts at RV have always responded quickly and completely to all of them. And I never had to worry about anything. They would go above and beyond to take care of any issues or requests that came up (many without me even being involved). - Owner of Better Lake Than Never
Let's Chat! Leslie Miller lesliem@deepcreek.com 877-235-2356 Page 17
Weddings
AT DEEP CREEK LAKE
We offer many stunning venues to help create your perfect day! From private homes overlooking the lake to sprawling estates perfectly equipped for a wedding, we can help your dream wedding become a reality!
Let us help you plan your special day! The Deep Creek area offers many incredible photographers, caterers, and other vendors to provide you and your guests with a unique experience. Give us a call at 866-985-0283 to start planning your Deep Creek wedding today! View our full list of venues and wedding party information online at www.DeepCreek.com/weddings
Elegant
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Unique
Memorable
Photos by Jessica F ike Photography
Dogs @ Deep Creek!
With pet-friendly businesses, a wide-open lake, and miles of hiking trails and State Parks, Deep Creek Lake is a dog’s dream vacation spot! From lakefront chalets to charming cabins, we have many dog-friendly homes at Deep Creek Lake! So bring your dog on your next Deep Creek Vacation!
Your best friend needs a vacation too! Browse our dog friendly homes online! www.DeepCreek.com
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AMENITY PROCEDURES DOCK
GARBAGE/RECYCLING CONTINUED
Please use caution on wet docks, as they may be DO NOT leave trash at the home. very slippery. Due to the water level of the lake changing, the docks are pulled in when the water Please make sure all garbage is in a tied bag level is high, and pushed out when the water level and the lids to the garbage containers are islower.Pleasecalltheofceifyoufeelthat completely the closed. dock needs to be adjusted. DO NOT move the dock without authorization. DO NOT leave trash bags outside the containers, as it is easy prey for raccoons, bears, Please note: docks are typically available from and other critters. Memorial Day to Labor Day. If you have more garbage than the cans can FIREPLACES hold,pleasecallourofce 1-888-973-0471. at Makesurethe˚ueisopenbeforestarting re. forainstructions. Pleasekeepreplacescreenclosedwhenreis burning. Recycling is available on: Bumble Bee Road LeaveashesinreplaceDO - NOTtrytoremove.andoffofRt.219onKingsRunRoad. Usecaution:resthatgettoohotmaycauseglass doors to explode. For more info, visit: http://www.garrettcounty. Firewood is provided at participating properties org/solid-waste-recycling September15throughApril15. Looseorbundledrewoodmaybeprovided. HOT TUB Ifthehomehasagasreplace,please DO NOT Most hot tubs will run constantly, heating and attempttomovethegasreplacelogsorltering tamper thewater.Itissetonatimerso withthe˚ames.Thiswillcausesmokeandwill soot notice it going on and off. The hot tub throughoutthehomeanddamagethereplace, should always be covered and secured with resulting in additional charges to you. Remote the lock when not in use. The locked cover is controlgasreplacesshouldnotbelitnecessary manually. to protect the safety of your children and neighbors. The cover also prevents loss Please note: If loose wood is provided, please adhere of heat. It is very important that a hot tub not to the honor system and use up to two bundles per beusedwhenyourbodyisoilyorsandy.Ahot night. Additional bundles can be purchased from the tub is not recommended for the elderly, young wood shed located at our office and most grocery/gas children, or persons in poor health. If you are stations in the area. Wood is not provided for outdoor pregnant,pleaseconsultwithyourdoct firepits. If a “SL” or “EC” appear on the control panel, GARBAGE/RECYCLING push the following buttons in this sequence: Typically trash dumpsters are located at the end of Temperature button, then Light button, one after the other. thedriveway.SeeGuestPortalorApptoindicate if Repeat as needed until you see "ST#ondisplayforStandardHeat. your home has an alternate receptacle site. Page 21
HOT TUB CONTINUED If your hot tub is not operating, check the circuit breaker in the home and/or the GFI gray box which is located on the house approximately 5-50 feet from the hot tub.
If you run out of hot water, you have probably depleted the hot water tank. It will take approximately two hours for the tank to rell.Itisbestifyouputacombinationo andcoldwaterandllthetubtojusta To maintain temperature, leave the cover on the hot the jets. Please DO NOT use bubble baths or tub when not in use. In addition, please read the bath oils as they can cause damage to the hot tub directions posted. If you experience jetted tub. problems,pleasecall1-897304.
LINENS
Please DO NOT remove any of the sheets or towels from the unit. There will be a charge for destruction or loss of linens. DO NOT strip the beds upon departure. Note:Ifthetubover˚owsandthecontrolPlease panel Aredboxcontaininglinenswillbedeli gets wet, this causes the breaker to trip. If this during your stay. The box contains linens for happens, it will take a few hours for the panel to the next guests. dry. Therefore, DO NOT overload the hot tub with Please DO NOT open the box. If you open the too many people. red box there will be an additional charge. Circuit Breaker Location: (Listed in your Guest PortalorApp)
JETTED TUB
If you have any questions about linen service Jetted tubs or whirlpool baths are bathtubs with jetsandmustbelledwithwaterbefore(pickup/ each delivery)callusat1-897304. use. The jets provide water circulation but do not TELEPHONE continue heating the water. Make sure jets are covered by water before turning the timer on. Telephone service information is listed in your These tubs use a great deal of hot water so you GuestPortalorintheApp. will not be able to use hot water in other areas (i.e. dishwasher, washing machine, or shower).
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TROUBLESHOOTING GUIDE Your vacation retreat is a home just like yours. For troubleshooting hints, please read carefully and call us at 1-888-973-0471 if the following procedures don’t resolve the problem. We will correct the problem as soon as possible. LOOKING FOR THE WIFI PASSWORD?
A/C
CHECK YOUR FRIDGE SHEET!
CARPETS & UPHOLSTERY
Not all homes have air conditioning, as our summer If you accidentally stain the carpet or temperatures can be mild. If your home has air upholstery, informourofceassoonas conditioning,itmaytakeupto24hourstocool a possible. houseproperly.A/Csystemsfunctionbestif the Please treat the stain with cold waterASAPandcallusat1-897304. thermostat is set at a constant temperature, not lower than 70 degrees. This will prevent the unit CABLE & SATELLITE SYSTEMS fromfreezingup.Allwindowsanddoorsshould beTV has a cable box, make sure the TV If your closed while the unit is running. If a home does not is set on channel 3 and the TV is on. Both haveA/C,trykeepingtheblindsclosedonthe east the cable and satellite reception is affected side of the home in the morning and on the west by the weather. Snow on the dish can disrupt side of the home in the afternoon. reception as can rain and electrical storms. Do not set the ‘cool’ to below 70 degrees and do not set ‘heat’ to over 80 degrees. If the thermostat is set too low or high, then it will cause the unit to freeze up and not work. If the unit is not cooling or heating, check the settings. The themostat should be set to ‘cool’ then to ‘auto’ or during the winter ‘heat’ then ‘auto.’
The TV provider for your home is listed in yourGuestPortalandintheApp.Please refrain from unplugging cords from the TV. IT DEPT: 888-970-2163
SEPTIC SYSTEMS
Sewer details are located in your Guest Portal orintheApp.Pleaseputonlytoiletpap down the commodes. Please, DO NOT place diapers/wipes, DetailsaboutyourA/Cwillbelistedinyour Guest sanitary napkins, etc., down the toilets. Please put them in the trash. DO NOT PortalorintheApp.Thethermostatandcircuit put grease down the drains. If the red light is breaker box locations will also be listed in the ˚ashingonthesideofthehome,pleaseca GuestPortalorintheApp. theofcerightawayat1-897304.
HEAT
If the heating unit is not working, please check the WELL SYSTEMS circuit breaker. To operate heat, make sure all the TheGuestPortalorAppwillletyouknow heater zones are set to the same setting. Make sure if your home is on well water. Please use windowsanddoorsstayclosedtoensurewater efcient conservatively and stagger showers. heatingofyourhome.ContactourofceifyouIfhave excessive water is used at one time (i.e. any questions. dishwasher, washing machine, and showers),
HEATER
Details concerning the heat, thermostat, or circuit breaker location will be listed in your Guest Portal orintheApp. Page 23
the well will be depleted and it will take an hour or two to build back up. Please note that water pressure is generally lower with well water than public water.
ELECTRICAL STORMS
TOILETS
DO NOT delay in getting out of the water and into shelter. Please avoid using appliances during storms, as lightning strikes to them are not uncommon. Turn off major appliances especially TVs, VCR’s, DVD players, radios, and CD players. If certain appliances or areas of the home are left without power, check the circuit breakers to see if one or more kicked off during the storm or power surge. The emergency number for the power company, Potomac Edison,is1-805477.
CLOGGED:Allofthehomesareequipped with a plunger. Your plunger can be found in a bathroom under the sink. Please call if you cannotnditorifplungingdoesnotrecti problem.
CONDENSATION
Cold water may cause condensation of the toilet tank and under the sinks during hot weather.Youmayndpuddlesofwateraroun the toilet or in the cabinet under the sink. This does not indicate a leak. Please check for FURNITURE & FURNISHINGS condensationbeforeyounotifytheofceof Allofourhomesareindividuallyownedpossible and leak. furnished according to the owner’s individual DRYERS wishes. If your group is renting more than one Pleaseremembertocleanthelintlter home, please do not mix furnishings, kitchen eachuse.Acleanlintlterwillshortent items, etc. The furniture is set up according to drying cycle. the owner’s desires - please do not rearrange it DISHWASHERS ortakeanyfurnishingsoutdoors.Also,please DO NOT take blankets, bedspreads, sheets, or Please use automatic dishwasher detergent bath towels outdoors. only. DO NOT use regular liquid soap detergent. This produces too many suds and can LIGHT BULBS clogthedrainproducinganover˚ow.Missin Please check the home for a light bulb dishes? Check inside the dishwasher. supply. They are kept in the kitchen cabinets,
GARBAGE DISPOSALS hall closet, or laundry room. Flashlights are available in most homes and are stored under The switch for the disposal is usually located the kitchen sink or the front hall closet. We near the sink. With water running, push only appreciate your help in replacing burned out small quantities of food into the disposal. If the lights.Ifyoudon tndbulbsorifthelight is garbage disposal doesn’t operate at all, check too high to be safely reached, please call our the reset button on the unit itself (located on ofceat1-897304. the bottom of disposal) or the breaker box. RANGES & STOVES
ELECTRONICS
On occasion, our ovens may be put through a Many of our homes have high tech electronics & self-cleaning cycle on changeover days. If this are valuable. Please do not let children handle door is locked, the oven will not work. If this these unattended. If you have trouble activatoccurs,makesurethecycleisnished,check inganyoftheseitems,pleasecontactour for a release switch, which will unlock the door. during business hours. Refrain from tampering If the range is gas and not working, check the with electronics. IT DEPT: 888-970-2163 outside tank to make sure the valve is turned LOST ITEMS on. If you think you might be out of gas, please If you leave any items in the home and want calltheofceat1-897304. them returned to you, we will make every effort to locate your lost items and mail them back in a timely manner. There is a fee of $20 plus the cost of shipping. Page 24
CHECKING IN
Railey Vacations is proud to check you in to your gorgeous Deep Creek Lake rental home! This magazine includes information that may be useful during your stay. Your home may receive a keyless entry code as the key. This code will be emailed to you once your reservation is paid in full and paperwork has been signed. Additionally, you will find several important pieces of information listed below. Enjoy your Deep Creek Lake experience!
Helpful Phone Numbers Reservations: 877-926-1030
Check Out Time: 10 AM Maintenance:8-973041
Wireless Internet
If your home has wireless Internet, the password will be listed on your fridge sheet.
Same Time, Same Place, Save Money!
Youhavetherstrightstoreservethesamepropertyforthesamedatesnextyear.Res made no later than 5 PM on the Tuesday following your arrival date. Call 877-926-1030 to make your reservation and ask if your home is eligible for a property repeat discount!
Check Out Procedures: Wash and put away dishes Empty and wipe out refrigerator Straighten and organize furniture as found Leave beds unmade and linens in the room Place trash in bear-proof trash bins at top of driveway or community dumpster (if all trash does not fit in bins, please call our office to be retrieved. Do not place outside of trash receptable.) Lock all windows and doors Return keys & rented DVDs to the office by checkout time (if departing before or after hours, please place keys in our lockbox. The combination is included in your pre-arrival email. Not applicable for keyless arrival homes.) Please donate any unwanted canned food at departure - your donations will benefit a local charity
County Ordinances
Railey Vacations wants our guests to have a fun and memorable Deep Creek Lake experience. We want to remind you of county ordinances concerning your vacation home. NoiseQuiet hoursareineffectfrom1PMtoAM. 8 Disturbingthepeaceisaviolationofbothst local ordinances. Be aware of noise levels while using outdoor hot tubs. Parking - County ordinances limit the number of vehicles that can park at each property. The number of cars permitted is listed on your signed contract or marketing materials. Refrain from parking on roads. Occupany - Each vacation home has a capacity limit and is licensed to accommodate a maximum amount of peopleDAYorNIGHT. Trash - Guests may dispose of trash in the bear proof bins or trash containers at end of driveway or designated association dumpster. Hot Tub - Guests need to abide by hot tub signage. Please be mindful of noise levels as voices carry from decksandhottubs.AnyviolationreportedtotheLicensingandEnforcementDivisionm the appropriate party and /or eviction from vacation home without refund of rent.
After Hours Emergency
For after hours emergencies, such as being locked out, loss of utilities, and other problems that can’t wait until business hours, call our direct after hours line at 833-903-1830. If your call is not answered, please leave a message and your call will be returned promptly. Page 25
or f s k n a h T ! g n i t Visi
www.DeepCreek.com 866-544-3223
