27 - 28 APRIL 2010
PREVIEW 2010 THE UK’S LEADING IT SERVICE MANAGEMENT & SUPPORT EVENT
EARLS COURT, LONDON
SHOW HIGHLIGHTS
n Exhibition – Over 250 products and services from the most innovative and trusted suppliers. n Indispensable seminars – Expert-led practical sessions and case studies in three dedicated theatres. n Breakfast Briefings – Essential research, industry comment and audience debate. n Keynote Theatre – Discuss how to work smarter, not harder and explore the dynamics of Problem Management. n Workshops & Panel Discussions – Participate and interact in must-attend sessions. n Simulation Zone – Experience the urgency, pace, and impact of IT decisions without the real-life stress! n Hot Topic Roundtables – A great opportunity to discuss a host of service desk related matters with your contemporaries. n Show Bar – Network with industry colleagues or just take a break from the exhibition to reflect. n SDI Zone – Meet some of ITSM’s leading independent specialists to discuss people issues and your own management strategies. n White Paper – ‘Mind the Gap’ researches the gap between IT services and what the business really needs. ALSO INSIDE
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Service-now.com Winter release... 3 New Hornbill & SDI white paper.... 3 LogMeIn unattended access.......... 4 Get fizzy with EMC......................... 4 Assyst with cost-cutting................. 5 License management..................... 5 On the move with Cherwell............ 6 Mobile again with Apple’s iPad...... 7 Manage people, leverage value......7 Infosecurity Europe.........................7 Double dose from IBM................... 8 Full content programme................. 9
www.servicedeskshow.com
Harness the power of 21st century ITSM IT service management has not only survived the recession, it has become an essential weapon to ensure that businesses prosper during the ongoing tough market conditions writes James West, Editor of Servicedesk360.com. A report by industry analyst IDC says that despite almost universal IT spending cuts, worldwide sales of change and configuration management grew by three per cent in 2009. With over $4 billion spent on change controls last year, IDC predicts the upward trend to accelerate, with growth of 5.6 per cent expected in 2010. Even bigger growth is expected for problem management software, which includes the service desk, with IDC stating that spending will swell by 5.9 per cent this year. Service management is prospering because it promises to solve problems shared by every business, regardless of their size or type – how to control and reduce costs while getting more from their spend. Organisations are no longer comfortable allocating budgets with little proof of value and IT managers have no choice but to get to grips with all aspects of their operations, and it is this learning continued on page 3
The show that ticks all the boxes At a time when interest in IT excellence and its value to the business is accelerating, thousands of visitors are expected to pour into Earls Court on 27-28 April as the focal point of the service management calendar, the Service Desk & IT Support Show, gets underway. The extensive exhibition and programme offered at the event share the same goal – how to deliver efficient, cost-effective service while embracing the explosion of interest in emerging technologies. Key issues around controlling costs, managing staff, and improving service and user confidence will also be explored in detail. Once the preserve of the service management specialist, the process-led ethos of the industry is attracting greater interest as businesses expand their IT usage. Reflecting the cross-over into the wider business world, the Service Desk and IT Support Show is co-located with Infosecurity, billed as Europe’s largest event dedicated to IT security. The educational programme
promises to be the best yet, with over 100 sessions presented by blue chip companies including Intel, Comet and Danone, and featuring keynote presentations from Stephen Mann of Ovum and Ken Goff of SDI. As well as the popular breakfast briefings, new for 2010 is the Simulation Zone that guides participants through real-life scenarios to teach the principles of ITIL and service management. Alongside, the Service Desk Institute is hosting The SDI Zone, where you can meet some of ITSM’s leading independent specialists to discuss your people issues and your own management strategies. Meanwhile, Hot Topic Roundtables will dissect issues such as implementing a service catalogue and motivating staff through difficult times. See inside for the full programme of events. There really is so much happening to inform, inspire and put into practice at this year’s event. Make sure you put the dates in your diary and register to visit at www.servicedeskshow.com.