office* 2014 Show Preview by Rebecca Webb

#office14

SHOW

PREVIEW

7-8 OCTOBER 2014

www.officeshow.co.uk | Opening times: Tuesday 7 October: 10:00–17:00 | Wednesday 8 October: 10:00–17:00

The UK’s largest event for PAs, EAs, VAs and Office Managers returns to London! Encapsulating an entire profession, office* is the ultimate event for any PA, EA, VA or Office Manager that is looking to succeed and develop within their current or future roles. Showcasing 175+ exhibitors, alongside a world class education and training programme and unrivalled networking opportunities, office* has been designed to support the entire executive support community. The ethos behind office* is to champion the role of the modern office professional and we work hard to create an environment that is motivational, inspirational and business focussed. The 2014 programme is packed full of exceptional content and this exciting show preview highlights just some of the fantastic speakers, exhibitors and feature areas that you can have access to on the 7-8 October at London’s Olympia.

WHAT’S INSIDE Exhibitor list and highlights Plan which companies you want to meet Pages 4-5

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I look forward to seeing you at the show! David Maguire – Event Manager, office*

Download the office* show app! The office* 2014 web app, Sponsored by: sponsored by Purrfect Office, is now available to download, ensuring you can access all of the event information whenever you need it. The essential tool for planning your visit, the app includes a floorplan, exhibitor list, education programme and general show information. Once downloaded you can build your own personalised agenda of all the companies and sessions you wish to see so you don’t miss anything! Get the app now at www.officeshow.co.uk/app

It took me by surprise how big and comprehensive the show was. I now actually feel part of an industry and feel like my job is something to be proud of.” EXECUTIVE ASSISTANT, CHARITY SECTOR

Show features Discover what’s new in 2014 Pages 2-3 & 6-7

Full education programme Details of all the sessions you can attend across the two days Pages 8-11

Inspirational names join Keynote line-up Visitors to the FREE office* Keynote Theatre will have the chance to hear from an inspirational set of speakers across the two days. Headliners include Lawyer and businesswoman Margaret Mountford, former Secretary to Brian Epstein and The Beatles, Freda Kelly, and Paralympic athlete and 7/7 survivor Martine Wright. You can find the full programme on page 8, and we are sure you will not be disappointed with the stellar line-up. Admission to the Theatre is non-bookable - just go and take a seat! Show Preview office* | 1

IYOTSA comes to life at office* 2014 is the International Year of the Secretary and Administrative Assistant (IYOTSA) - a year to acknowledge and honour everyone who provides support and structure to offices around the world. office* Brought to you by: Theatre 3 will play host to a day of dedicated content, starting with an introduction from Anel Martin, one of the organisers of IYOTSA. The programme has been exclusively created by Executive Secretary Magazine, a global training publication, and will feature leading trainers, both beamed in and in person, clarifying what this initiative means to you and ways in which you can excel in your career. Topics covered through the day include networking, working with different cultures, getting the right job descriptions and personal development. Find out more about these free sessions on page 10.

70+ new suppliers join the exhibition floor office* 2014 will offer a unique opportunity to meet over 175 carefully selected exhibitors all under one roof – 70+ of whom are exhibiting for the first time. Each company will be showcasing a range of goods and services that will directly impact on your role and save you hours of research time over the forth coming year. You will find products and services including:

* Venues * Corporate Gifting * Training & Development Accommodation Corporate Hospitality Recruitment * Stationery Office* Furniture HR Office* Products * Business Travel * Team Building * *Technology * * * See some of the exhibitor highlights on pages 4-5.

NEW! Bring your questions to the table New for 2014, the Hot Topic Roundtables will be your opportunity to share experiences, seek advice and network with like-minded professionals. Facilitated by fellow PAs, EAs and VAs who are experts in their field, these small group discussions will cover a range of topics across the two days (see page 11). To gain great contacts and practical advice, simply sign up at the Hot Topic Zone on the day.

Join the pre-show networking Be part of the networking before, during and after office* by following @officeshow and using #office14 when you tweet! Not on Twitter? Join the office* LinkedIn group and ‘like’ our Facebook page to network and take part in all the discussions. 2 | office*Show Preview

Gain valuable CPD hours at the seminars office*’s 32 training seminars are now CPD-accredited,

Who is your PA Contributor of the Year? National PA Day, in conjunction with office*, are delighted to launch the ‘PA Contributor of the Year Award’, and voting is now open! We want to hear about anyone you feel has been influential and inspirational in the PA community over the last 12 months – whether it’s a PA or a figurehead in the profession. Do you know a PA who has been an exceptional mentor or a colleague who has set up an invaluable network? Has the person behind your favourite magazine created a publication which has inspired you to achieve more in your role or has there been a figurehead from a particular club, association or group that has been a guiding light in your career? These are the people we want to hear about. The only rules are you cannot nominate yourself or the same person more than once! The award will be announced on National PA Day (7 October) at office*. Who’s going to get your vote? Make your nomination at www.nationalpaday.co.uk before midnight on 19th September.

making them even more valuable to your personal and professional development. Sessions are available from as little as £23 each as part of a package, making them a cost-effective training opportunity for your company. The 2014 programme features 12 new trainers from companies including The IT Training Company, Appetite for Business and Think Productive. The programme has been carefully crafted to ensure that there is something for you, whichever areas you wish to develop. Topics being covered include both the practical – such as email management and note taking – and the aspirational – including progressing into management and business strategy. Find the programme on page 9, and purchase your place online to secure the session of your choice.

Speaker Q&A: Victoria Darragh, EA, Hays What do you like most about being a EA? We all say the variety of the role and that is the crunch point for most PAs, being able to get involved in different facets of the business and feel like you are making a contribution, rather than a conveyor belt of diary entries and travel. It’s about being able to manage the strategic priorities of your Director and delivering what is required to the best of your ability. I love the satisfaction I get from managing a project or event well.

Do you have any advice for PAs that are just starting out in the profession? Network like your life depends on it, never make assumptions about anything and ensure that you have a voice with your Director and within your company. Value yourself and your skillset and be clear about the value you can add to an organisation. Be an advocate for change and work in a business partner sense with your boss, rather than in the old school submissive mode which no longer suits the modern day PA role.

How has your role changed since you first started in your career? It has changed beyond recognition. I am really enjoying the way the role has evolved over the years and not knowing what is to come, it would be hard for anyone to predict. I think we will see parts of the role become extinct over time as new technology takes over but I don’t feel the role itself ever will. It will simply change and allow us to grow our skillsets even more.

Victoria is EA to the Group HR & Group Technology Director at Hays PLC. Don’t miss her in

office* Theatre 3 on Tuesday at 11:45, and at the Hot Topic Zone on Wednesday at 14:15 Show Preview office* | 3

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7-8 OCTOBER 2014

office* Exhibitor List 2014 3M UK Plc ............................................3031 Alexander & James ...........................3040 Alton Towers Resort & Thorpe Park Resort...........................................5038 AMS ......................................................2061 Appetite for Business.........................4034 Ardencote Manor Hotel ...............6010M Armor SAS ...........................................4040 The Ascott Limited .............................3048 Aveqia London....................................3042 Avery UK ..............................................2041 Baby Blooms .......................................3049 BeMyVA ...............................................1048 Benefit Cosmetics...............................1040 Bespoke Commercial Cleaning ......5012 Binny Bin ..............................................3063 Bite Size................................................5040 Brandz ..................................................1061 Breast Cancer Campaign ..................4001 Bright Sky Events ................................1064 Business Info........................................5009 The Business Travel Magazine .........5033 Carfax Cards........................................4046 Castalia Coaching & Training ...........5046 CCD Global Events ............................3034 Center Parcs ........................................1038 Champagne Warehouse - Corporate Gifts.................................3046 Cherry Keyboards & Mice .................5060 Chooseyourevent.com ......................3039 City Pantry .........................................4061B CitySprint .............................................4010 Classic British Hotels ..........................4042 Coach ...................................................2048 Concept Corporate Interiors ............5035 Conference Centres of Excellence ..1071 Conference Coventry and Warwickshire........................................2046 Conference Eastbourne .................6010C Contour Design ..................................1031 4 | office* Show Preview

Coombe Abbey Hotel .......................2046 The Co-operative Travel Management ..........................5048 Coventry Conferences .......................2046 CTI Corporate Travel International..6041 DeVere Venues ...................................6030 Discovery Office Papers ...................2000 DoxZoo ................................................5006 Dreamhouse Apartments..................5042 Dukes Of London ...............................2040 Easthampstead Park........................6010B EAT. ......................................................2043 Elsworth................................................4032 Emirates Old Trafford .....................6010H EUMA UK.............................................3036 Everything Office ................................4047 Executive PA Magazine .....................7000 Executive Secretary Magazine..........3033 Fairfield Halls.......................................5034 Feathers Hotel Group........................3062 First 4 venues.......................................3064 First Class Traveller.............................6035 Four Pillars Hotels...............................3038 Friends House .....................................5016 GetTaxi.................................................2042 Giles Travel ..........................................1002 Global Office Supplies.......................4039 Global PA Association .......................3010 Global Travel Management..............5031 Go Ape Corporate Events ................5061 Godminster Vintage...........................6031 Green Facilities ...................................1013 Grosvenor Travel Management .......6048 Hand Picked Hotels............................4041 Hays PA & Secretarial .......................6040 Heather Baker at Baker Thompson Associates ............................................3041 Hemsley Fraser Group.......................6049 Hillgate Travel .....................................5017 Holiday Inn Express & Avenue .........1062

Inkonomy Drive...................................1070 KCO UK..............................................4061a KDM Events ........................................6061 Keysplease...........................................5063 The Keyboard Company ...................5030 Lee Valley Park ....................................5001 Legamaster..........................................2049 London Bridge Hotel & Kensington House Hotel ...................3011 London Chamber of Commerce & Industry.............................................4000 London City Airport ...........................5003 The London Gift & Hamper Company .............................................1049 LSM Consumer and Office Products ...............................................2030 LTT Vending Group ...........................5019 Lufthansa PartnerPlusBenefit ............6037 Magic Whiteboard .............................5039 Manchester Conference Centre....6010D MAXIMILES..........................................5045 Meetings & Incentive Travel .............3000 MIA (Meetings Industry Association).......................................6010A Miss Jones ...........................................5044 muggi ...................................................1011 Ole ........................................................2063 One Moorgate Place .........................1044 PA Access All Areas ...........................5008 The PA Club ........................................2011 PA Life ..................................................2060 pa-assist................................................1048 Part Time PA........................................4062 PCC/M&G Stationery.........................4030 Perception Sales & Marketing..........2031 The Pilot Pen Company (UK) ............6063 Pioneer Business Systems .................2001 Pitman Training...................................2039 The Place Aparthotel.......................6010F Premier Paper Group.........................1033

Prima Passport and Visa ....................5043 Private Jet Charter..............................6046 PTP Training & Marketing .................1017 Purrfect Office .....................................3044 Quorn Business Travel .......................4033 Reed Learning.....................................6039 Reflex Office Products .......................5041 Ricoh Arena .........................................2046 Robinson College ............................6010K The Rooms at Browns - All Bar One 1041 RWS Translations................................3061 SACO....................................................7042 Saudi Aramco......................................1030 Schneider/Elco....................................4035 The Scout Association Venues.......6010E The Secret way to run your Event....4044 secsinthecity.com................................2033 Selfridges Hampers............................2047 Shire Hotels and Spas......................6010J SmartPA ...............................................3045 STA Business Travel ...........................1060 Starwood Hotels and Resorts ...........4048 Stick It On ............................................3060 Sundial Group.....................................5064 Toner Trader ......................................4060 Tristar Worldwide Chauffeur Services ................................................4049 Trodat UK Limited ..............................3001 Truly Gift Experience ........................2035 TwistKey ...............................................3030 Varidesk................................................1009 The Virtual Assistant Coaching and Training Co..........................................4036 Visit Essex for Business ......................5047 We Are The City .................................1000 wefindvenues.com..............................4043 WhosOff.com ......................................2034 Wine Matters.......................................5010 Zebra Pen (UK) ....................................4063 Zest Venue Solutions .........................5002

office* Exhibitor Highlights Save hours with AMS

Try out a stand up desk

Mailing equipment supplier Addressing & Mailing Solutions, will be exclusively showcasing their new Folder Inserter, the AMS 6500. The easy to use machine will collate, fold, insert and seal outgoing mail in one single process. It fills up to 2,400 items of mail an hour, much quicker than stuffing envelopes by hand. Visit stand 2061 to find out more.

Varidesk aims to improve the working environment by offering an affordable yet effective solution to standing while working. Their height adjustable desk sits on top of an existing working desk and comes already assembled and ready to use out the box. Find out more on stand 1009.

Keep your training in check IT training providers Bite Size, will be showcasing their ability to offer companies their own branded Bite Size learning platform. This can deliver in-house e-learning alongside their own Microsoft content- keeping all your learning in one trackable place. Visit stand 5040 to find out more.

Pilot offer refills Visit Pilot on stand 6063 to experience the world’s first refillable liquid ink needle tip rollerball - The V5 CARTRIDGE SYSTEM. Made from 71% recycled plastic, the company claim the pen is great for those who want the smoothest writing pure liquid ink and hate waste!

See what makes a Godminster hamper First-time exhibitor, Godminster will be showcasing their selection of bespoke hampers and gifts. Visitors to stand 6031 can sample tasters of their awardwinning cheeses and accompaniments that go in to make the perfect hamper, and have the chance to win a Godminster Ultimate Hamper.

WhosOff.com offer free trial WhosOff.com is already used by thousands of companies to manage staff leave and out of office time. They will be offering visitors to stand 2034 an extra month’s free trial of the system.

Discover Grosvenor’s “G-Booker” Grosvenor’s new online booking engine “G-Booker” is now available to new and existing clients. The software gives clients the dual advantage of being able to combine in-house reservations online with the assurance of an expert quality check before ticketing. Visit them on stand 6048 for a full demonstration.

Get rewarded with MAXIMILES Fancy a Mulberry handbag? Sign up to Maximiles.co.uk at stand 5045 to be in with a chance to win your very own. Make your company purchases more rewarding by collecting points with Maximiles.co.uk to spend on rewards for yourself!

No more slips, trips or drips with muggi Visit muggi on stand 1011 to see their innovative new drinks tray which enables hot and cold drinks to be carried safely in any busy working environment. This unique tray enables up to four mugs to be carried safely in one hand and securely holds mugs, glasses and Champagne bottles whilst catching any unwanted spillages. It can also be customised with a company’s logo and produced in a bespoke colour. Show Preview office* | 5

With the number of Virtual Assistants continuing to grow at an exponential rate, office* Theatre 3 will play host to a day of dedicated sessions on Wednesday 8 October. Aspiring VAs can discover how to make the transition from PA to VA with Carmen MacDougall, and those already established can get tips on growing their business from The UK Association of Virtual Assistants’ Justine Curtis. The sessions run between 10.30 and 16.15 ensuring a full, informative day, and best of all they are free to attend. View the programme on page 10. Early birds can also attend the VA Breakfast, sponsored by BeMyVA, at 8.45. Marion Lowrence, Director of The PA Hub will be discussing ‘Effective Networking for Business’, for anyone needing tips and tricks for this essential tool. Sure to be an energising and uplifting start to the day, book your place by emailing Becky - rwebb@divcom.co.uk.

VADAY at office*

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The office* show is a MUST visit yearly event for any Office Managers, Admin Assistants, Secretaries, EAs, PAs or VAs. Informative, educational and fun! Can’t wait for the next one.” REBECCA HOLLOWAY, DIRECTOR/VA, ALKIRA SERVICES LTD

Speaker Q&A: Dale Stafford, The Principle Department Have you had a PA at any stage in your career? If so what do you look for in a PA? I’ve been a PA at the start of my career, had PA’s whilst running my own business and trained hundreds, if not thousands so far as owner/manager of a training business, so I think I have a fairly unique perspective on the role. Apart from great technical skills which have obviously widened over the years, it’s key for a PA to be able to substitute for their boss whenever they’re out of the office. So great interpersonal

skills, the ability to lead and manage effectively, and a level of commercial nous are for me what differentiate the average PA from the real stars. Is there anything (anecdote or career highlight) that you would like to share with the office* audience ahead of your session? One that stands out is being recognised by the Prime Minister, at Downing Street, for my personal contribution to Further Education & Skills & attending a Garden Party at Buckingham Palace for my services to Young People.

Dale is founder and Principal at The Principle Department. See her session in the Keynote Theatre on Tuesday at 10:30

Brush up on your manners with The PA Club The PA Club will be hosting an exclusive champagne breakfast from 8.45 on Tuesday 7 October. A chance to meet up with friends and colleagues from The PA Club over a glass of bubbly, this year’s speaker is Joanne Milner, CEO of Debrett’s, Britain’s most trusted guide to modern manners. Joanne will be running through the essential requirements of a top PA – often the first point of contact, it’s essential that you make a good first impression with appearance, manners and behaviour. Register with The PA Club if you would like to attend the breakfast by emailing abbie.newman@thepaclub.com. 6 | office* Show Preview

Meet the pa-assist.com team at the Networking Hub The pa-assist.com Networking Hub will be the perfect place to hold a meeting, connect with your professional peers and learn from likeminded individuals. Make sure you follow @pa_assist and @panetworking for all the latest news.

Visitor Q&A: Teely Webb, PA at the University of Surrey Why should companies be sending their PAs to office*? The knowledge gained from attending this event cannot be obtained anywhere else. It is the ‘go-to’ event for any PA or administrator who takes their career seriously, and wishes to develop their role through making contacts, finding out the best services in the industry and networking with peers. This needs to have the support and backing

from bosses as it shows a desire for their staff to be trained, motivated, and confident. It benefits both parties in the long run! What does office* mean to you? It means a lot! office* is the chance to see everything I will ever need to do my job well under one roof. How else will I find a trustworthy chauffeuring service, see the best in stationery and find excellent venues that I would know nothing of if I had not seen them exhibiting at office*?

office* showed me I needed to raise my game with so many excellent PA’s out there and I would highly recommend it to anyone in the profession.

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The knowledge gained from attending this event cannot be obtained anywhere else. It is the ‘go-to’ event for any PA or administrator who takes their career seriously.” TEELY WEBB

Get ready for your #PAselfie Tuesday 7 October is National PA Day, the day dedicated to the people who make Britain’s offices work! Now in its fourth year, we try to find different ways to celebrate each time, and we have some great ideas lined up for 2014: Join us at office*, where over 4,000 executive support professionals are set to meet, share and learn. We will also be announcing the winner of the PA Contributor of the Year Award – find out more on page 3. If you can’t make office*, why not have your own celebration? We would love to know what you have planned – tweet us @officeshow using #nationalpaday Give us your thoughts on the PA profession – Take part in the National PA Survey, an annual review of how the PA role is evolving. #PASelfie – whether you are at office* or elsewhere, we want you to fill our @officeshow feed with your best #PAselfie to show us what you are doing on the day. Visit us at www.nationalpaday.co.uk for more information!

Show Preview office* | 7

Keynote Theatre The ever-popular Keynote Theatre will see a captivating line-up of thought-provoking FREE speakers taking to the stage. Sessions are ENTRY FREE to attend – simply go to the Theatre 10 minutes before a session and take a seat.

Tuesday 7 October 08.45-10.00 Joanne Milner, CEO, Debrett’s PLEASE REGISTER WITH THE PA CLUB

The PA Club champagne breakfast Think Etiquette is Dead? Think Again We all know the expression: you don’t get a second chance at making a good first impression. As the first point of contact for clients, colleagues and other corporate contacts, it’s vital that your dress, poise, manners and behaviour reflect the best about you, your company and your boss. Joanne Milner, CEO of Debrett’s, Britain’s most trusted guide to modern manners, talks us through the essential requirements of a top PA. PA Club members are invited to come along to meet up with friends and colleagues from The PA Club over a glass of bubbly. If you’d like to attend please register with The PA Club by emailing abbie.newman@thepaclub.com.

10.30-11.15 Dale Stafford, The Principal, The Principle Department

It’s tough at the top, but what about your bottom? If you’re in business, an owner manager or in any leadership or management role, chances are the tough economic times we’re living through are putting ever increasing pressure on you. As the saying goes, it can indeed be tough at the top. And in such a turbulent world, knowing what it really takes to achieve results is at the heart of achieving success. So what does it take? And how do you think you’re measuring up?

“First is First”, the making of a Champion Liz is the most renowned waterskier of all time. Overcoming adversity to achieve world level status was an obsession she carried into her business life, which is now established as the UK’s largest supplier of music in sport. Committed to charitable works Liz now divides her time between developing her business and raising funds for the most worthy of causes.

The VA Breakfast - Effective Networking for Business An exclusive breakfast meeting for the VA sector, sponsored by BeMyVA, this session will be an energising and uplifting start to the day. Marion will present and discuss how networking can be used as a tool for business success and examine the benefits of networking with your peers and other assistants. If you are a novice or you simply want to improve your existing skills, Marion will give you some great tips and tricks to make you feel more confident when networking.

10.30-11.15 Colette Doyle, Editor, PA Life Magazine; Stephen Lockyer, Association of Celebrity Assistants Board Member and Deborah Shaw, ex-President of Association of Celebrity Assistants

Behind the limelight: a candid look at the life of a celebrity assistant PA Life Editor Colette Doyle chats to members of the Association of Celebrity Assistants in the UK, Stephen Lockyer and Deborah Shaw, about some of their illustrious clients and lifts the lid on the secret and often glamorous world of the celebrity PA.

11.30-12.15 Martine Wright, 7/7 survivor, Paralympic Athlete and Inspirational Speaker

If not you then who, if not now then when? Martine’s talk promises to be the most thought provoking speech of the event. From 7/7 London bombing victim to competing in the British sitting volleyball team at the London 2012 Paralympic Games, Martine’s is an inspirational story of triumph over adversity. Since losing both legs in the 2005 terrorist attack, she has courageously rebuilt her life and now embraces new opportunities at every turn. From skydiving to gaining a pilot’s licence to representing her country at the highest level.

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13.00-13.45 Lucy Brazier, Executive Secretary Magazine and Margaret Mountford, lawyer, businesswoman and television personality

HEADLINE KEYNOTE: Executive Secretary Magazine interviews Margaret Mountford Margaret Mountford is a British lawyer, businesswoman and television personality best known for her role in The Apprentice. Returning to education later in life, she completed her PhD in 2012 at University College London. Margaret also chairs the Bright Ideas Trust. BIT was set up by the first Apprentice winner Tim Campbell, and helps young people start their own businesses. This session, a M ou live Q & A hosted by Executive Secretary Magazine’s editor ntfo rd Lucy Brazier, will include insights and anecdotes garnered from a hugely successful – and extensive – career.

13.00-13.45 Mike Caridia, pa-assist.com and Freda Kelly, Former Secretary to Brian Epstein and The Beatles

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HEADLINE KEYNOTE: pa-assist.com interviews Freda Kelly

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Freda was just seventeen when Brian Epstein offered her the job that thousands would later covet. She was the Fab Four’s fan club secretary for 11 years – throughout their entire recording career – and as such was an eye-witness to music history in the making. Hear from her in this live Q&A – one of her few appearances in the UK this year.

08.45-10.00 Marion Lowrence, Director, The PA Hub Network and Virtual Assistant TO BOOK YOUR PLACE EMAIL BECKY – rwebb@divcom.co.uk

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11.30-12.15 Liz Doogan-Hobbs MBE, Liz Hobbs Group

Wednesday 8 October

14.15-15.00 Heather Melville, Director Strategic Partnership Transaction Services UK Customer Solutions Group, The Royal Bank of Scotland

14.15-15.00

Doing it my way

Executive PA Magazine awards 4 x 4

Heather started her own career as a young mother at 16, no one realised at this point that she would go on to defy the odds and rise to the upper echelons of corporate banking. During her career, many tried to shape Heather in terms of her career path, however she stuck to her guns and built her own model for success. Over the past 7 years Heather has also built one of the most successful corporate women’s networks at RBS. Heather will share the history of this network and why she feels so strongly that no matter where women start in their careers, with passion and drive, impossibilities can become possibilities.

For the first time ever, 4 PA of the Year winners appear on one stage. Each of the 4 will share their 4 top tips for success. In order to win this title, they have beaten hundreds of their peers from across the UK and successfully navigated a rigorous judging process. Leeanne Graham will be one of the 5 judges at the 2014 Executive PA Magazine awards finals at the London Transport Museum on Wednesday 8th October.

15.30-16.15 Vicky Silverthorn, Founder, You Need A Vicky and Former PA to Lily Allen

Declutter your career and find your passion Every job role we work in we gain knowledge from, no matter how good or bad. That’s how Vicky sees it, and she believes she has always taken something away with her. She wasn’t one of those people who knew the path their career life would take, but had faith in herself that it didn’t matter. Join Vicky for this positive talk. 8 | office* Show Preview

15.30-16.15 Colin Holder, C6 Intelligence

Identity Theft – How it Really Happens Colin will show in graphic detail how stolen data has become a global industry. How easily it is stolen (not just bank & credit card details, but shopping and loyalty card information), and how widespread the sites selling such information are. Your office shredder is like closing the stable door after the horse has bolted!

32 cost-effective training seminars With 12 new speakers for 2014, you will leave with new skills, insights and inspiration, whether it’s your first visit to office* or your fifth. Build your own bespoke training programme – there are some great discounts available:

office* Theatre 2 Tues 7 October

10.30-11.30

Shelley Fishel, The IT Training Surgery If you use Microsoft Outlook all day every day then this one hour presentation is just for you. You will go away with some key tools to improve your productivity and save you time.

12.00-13.00

Inspiring Achievement: W2 Progressing from PA to Manager

Emotional Engagement vs. W6 Emotional Detachment – Walking the line as a Professional PA

plus VAT

25 Top Tips for The Ultimate PA

End your Outlook Overwhelm

Susie Barron-Stubley, Castalia Coaching & Training This seminar will consider the effect of over, or under, emotional involvement with a Manager and the impact this has on operational performance, the success of the professional partnership and work/life stability.

Putting Social Media to Work

Business Strategy for PAs: How you contribute to success

Hemsley Fraser Theatre Tues 7 October W9

Jean Sutcliffe, Hemsley Fraser I personally miss many things about being a PA, Minute Taking is the only thing I was glad to leave behind. I have since learnt some simple yet brilliant tricks to overcome the issues of minute taking which will help you become a confident note-taker.

How to write effective emails

Working for Multiple Bosses

W10

Ian Caldecourt, Hemsley Fraser Business has moved forward and it is now common place to work for more than one boss. We share some simple techniques to help make best use of your day and managing your bosses as well as your workload.

Project Management for the PA W11

Transforming yourself into a leader in your business The Executive PA

Emma Altman, Reed Learning PAs make great project managers and project coordinators because they possess excellent organisation and communication skills. This seminar will show you how to take your existing skills to the next level and add even more value to your role.

Brilliant Email Management to Save Time

How to lead your director and board to success

How to be a confident PA

office* Theatre 2 Weds 8 October

Reed Learning Theatre Weds 8 October

Show Me The Money! Timesaving W21 (and jawdropping) productivity tips using Microsoft Office

Business Strategy for PAs: How you contribute to success

10.30-11.30

office* Theatre 1 Weds 8 October

12.00-13.00

Janet Ashford and Paul Munden, The Institute of Directors The Executive PA is pivotal to the effectiveness of the director and board. As the role continues to evolve and diversify, Executive PAs are taking on more responsibilities that have a direct impact on the success of the organisation.

The Art of Communication

Public Speaking Masterclass

Sue France, Sue France Training Neuroscience is relevant to what drives how we function, what motivates us, what drives behaviour, our limitations and what we are capable of. Unleash the explosive power of your mind by hearing how we can immediately apply practical steps in our daily work and life in order to develop cognitive stamina.

W18

Heather Baker, Baker Thompson Associates We all communicate naturally; most find it impossible not to… but we don’t always communicate effectively.

W19

Vickie Sokol Evans, Microsoft Certified Trainer, www.redcapeco.com Are you overwhelmed by the work on your plate that can’t be delegated to anyone else? In this engaging Jerry Maguire-inspired session, discover quick and easy tips and tricks in Word, Excel, PowerPoint (and more).

‘Raising your Game into Management’ Climbing the ladder of success

W22

W12

Harry Key, Reed Learning ‘Confidence’ is a peculiar concept. Most of us know it when we feel it, or see it, but struggle to really describe what it is or how it works. Experience and research shows that through certain strategies, and just doing it, you’ll soon start to feel it.

Dr Monica Seeley, Mesmo Consultancy Is your day driven by your inbox or do you drive your inbox? Most business people waste up to one hour a day using email ineffectively and letting it control their day. This is time which can quickly and easily be recovered by following a few key principles of brilliant email management.

W17

W15

Jean Sutcliffe, Hemsley Fraser We look at how you can become a fantastic business partner to your Executive. Changes to make so you’re viewed as part of the Leadership Team.

Managing Difficult People Before They Manage You

W16

Ian Caldecourt, Hemsley Fraser People rarely set out to be difficult and awkward, it can often be a difference in communication style, pressure from another source or seeing a problem from a different angle. All too often we try to ‘change the other person’ when in reality, only modifications in our own behaviour will lead to a successful conclusion.

Hemsley Fraser Theatre Weds 8 October W25

Note Taking at Meetings – W29 Minutes should not take hours

Colin Willsher, Reed Learning Growing the business isn’t just for the Board. Every day PAs are making vital contributions to the success of their organisations. This seminar is designed to challenge you to think in new ways about how you can make even more effective contributions to your organisation.

Jean Sutcliffe,Hemsley Fraser I personally miss many things about being a PA, Minute Taking is the only thing I was glad to leave behind. I have since learnt some simple yet brilliant tricks to overcome the issues of minute taking which will help you become a confident note-taker.

How to write effective emails

Working for Multiple Bosses

W26

W30

Rosemary Parr, Global PA Association This Seminar is for aspirational PAs who want to know how to breakthrough the ‘glass ceiling’ and achieve the recognition and rewards that you deserve.

Alistair Raper, Reed Learning Writing effective emails is an essential skill for any PA. Many people do not realise the impact of poorly written correspondence until it is too late. However, there are some very simple and effective tips which can transform the way you write.

Ian Caldecourt, Hemsley Fraser Juggling your priorities can be a real cause for concern as you seem to spend your day being pulled from pillar to post. There are some simple techniques to help make best use of your day and managing your bosses as well as your workload.

iPad PA Part 2

Project Management for the PA W27

Transforming yourself into a leader in your business – The Executive PA

W23

Adam Milford, Theatre Workout Public Speaking is an essential part of working life, yet terrifies even the most talented of business leaders. This session will take lessons from professional actor training to provide you with a tool-kit of skills to succeed!

Adam Fidler, EUMA Back by popular demand! iPads have revolutionised the way that managers work, but how can PAs and Administrators use the iPad to make them more effective in their roles?

How to Be a Productivity Ninja W20

How to Make Your PA Career Count

How to be a confident PA

Grace Marshall, Think Productive In the heat of the battle to stay focussed and limit distractions, it's time to think like a Ninja! This short workshop will show you how to keep a zen-like calm as well as an agile ruthlessness in the face of the enemy – information overload.

W14

Amanda Fraser, Appetite for Business Social media is all about innovation, it's not only a great listening & sharing tool but also offers an opportunity to develop appropriate strategies in both a work context and to improve your own social media profile. In this session Appetite for Business will share ways to both empower you and support you.

Note Taking at Meetings – W13 Minutes should not take hours

Shilpa Wymer, Pitman Training For those times when you realise there just isn’t enough time in the day, and feel like you need your own PA. This fast paced, practical session will examine the personal attributes required to take control of situations, assert authority and maximise the potential of all of the tools which are already at your fingertips, in the form of 25 top tips.

Neuroscience – Maximising your brain for excellence

15.30-16.30

Carmen MacDougall, The Virtual Assistant Coaching and Training Co. If you are aspiring to become, or are transitioning into the role of PA as Manager, then this seminar will inspire you into achievement. Carmen MacDougall, will cover everything you need to be aware of from understanding your role and responsibilities to boosting your confidence as a leader.

14.00-15.00

15.30-16.30

14.00-15.00

Carole Spiers, CEO, Carole Spiers Group Discover 4 easy steps to beat your stress today! This presentation is full of proven tips and strategies and aims to show you how to beat stress and achieve a healthy work-life balance.

plus VAT

6 sessions (3 sessions each day) £139

Reed Learning Theatre Tues 7 October

Show Stress Who's Boss!

plus VAT

3 sessions on 1 day £99

Find details on each session below, and book your place online at www.officeshow.co.uk office* Theatre 1 Tues 7 October

1 session £39

W24

Chris Wyle, Pitman Training Getting to grips with the financial aspects which underpin businesses is key to playing a pivotal role within the company and presenting yourself as a multi-skilled Business person.Get the language, knowledge and confidence from this session.

W28

W31

Jean Sutcliffe, Hemsley Fraser We look at how you can become a fantastic business partner to your Executive. Changes to make so you’re viewed as part of the Leadership Team.

Managing Difficult People Before They Manage You

W32

Ian Caldecourt, Hemsley Fraser People rarely set out to be difficult and awkward, it can often be a difference in communication style, pressure from another source or seeing a problem from a different angle. Often modifications in our own behaviour will lead to a successful conclusion.

Show Preview office* | 9

office* Theatre 3

FREE ENTRY

These sessions are FREE to attend – just go to the Theatre 10 minutes before a session and take a seat.

Tuesday 7 October 2014 is the International Year of the Secretary and Administrative Assistant (IYOTSA), a special year for approximately one fifth of the global working population. The IYOTSA theatre will feature leading trainers from around the world, both beamed in and in person, clarifying what this initiative means to you and how you can get involved with both IYOTSA and the three key parts of its charter.

Wednesday 8 October Join us for a host of exclusive content for both existing and aspiring Virtual Assistants. Brought to you by:

10.30-11.15 Anel Martin, President PASFA, Organisers of IYOTSA

Your Chance to Change the World The IYOTSA 2014 initiative was started by PAFSA in South Africa and 23 countries have joined the celebration. In this session, Anel Martin, President of PAFSA explains how the initiative has caught the imagination of Assistants and Associations all over the world. Learn how you can help change the world for Assistants in 2014 and how to use your new global network of contacts to enhance both your personal development and your effectiveness in your role.

11.45-12.30 Victoria Darragh, Internal PA networking champion and award-winning EA

The Power of Internal PA Networks Using real life examples, internal PA networking champion and awardwinning EA, Victoria Darragh explores how setting up an internal network can stimulate creativity and foster new comradeship in career journeys as well as delivering quantifiable ROI for the companies that choose to set them up.

13.00-13.45 Lucy Brazier, Founder and CEO of Marcham Publishing, Publishers of Executive Secretary Magazine

Working Across Borders

VADAY at office*

10.30-11.15 Carmen MacDougall, The Virtual Assistant Coaching & Training Company

Discover What to Consider When Making the Transition from PA to Virtual Assistant In this session Carmen will share, from her 15 years’ experience in the industry, how you can accelerate your success and avoid the common mistakes most new VAs make. Whether you want flexibility to work around your family, prepare for or start afresh after redundancy, or are desperate to escape the rat race, then this session will give you a full insight into the world of Virtual Assistants. By attending this session you will leave motivated and inspired as well as with a clear understanding of the industry helping you to decide whether this is the route best for you.

11.45-12.30 Francesca Geens, Digital Dragonfly Ltd

Technology Essentials for Virtual Assistants In this session Francesca will cover tech essentials to get you and your VA business tech savvy and working in the most efficient way possible. She’ll save you time by fasttracking you to the most relevant tools for your business. Covering everything you need to work smarter – from cloud to email to the best tools to keep you organised, you will leave confident with the technology you use day to day to run your VA business.

13.00-13.45

As the business world becomes increasingly global, the need for cultural awareness becomes more important. In the past year, Lucy has met and talked with thousands of administrative professionals in 21 countries. The result is great insight into administrative roles, business customs, and communications around the world. How do you find the right person to work with? What are common business blunders to avoid? How can you communicate clearly at a distance? Get a global perspective as well as practical tips to enhance your effectiveness.

VA Awards Presentation

14.15-15.00 Julie Perrine, CAP-OM, MBTI Certified, Founder & CEO of All Things Admin

Growing Your Virtual Assistant Business

Get Your Job Description Right: Five Simple Steps to Develop a New and Improved Job Description Does your job description truly reflect what you do each day at the office? Do you know what the expectations are that you are trying to meet and exceed? Do you have a clear picture of your role within your organisation? If you answered “no” to any of these questions, it’s time for you to develop a new and improved job description for yourself! When developed with care and maintained over time, a good job description can provide a clear roadmap for your career development. So where do you begin when it comes to creating such an important document for your position?

15.30-16.15 Joan Burge, founder and CEO, Office Dynamics International

The Artful Orchestration of Your Career The supersonic fast-paced workplace demands that you be alert, sharp, inquisitive, and a thought leader who anticipates issues and has solutions ready at hand. Because of who administrative professionals support in the organisation, they need to be clearer, more focused, more resilient, better prepared for anything that comes their way, and be masters of time and energy. To succeed in the administrative profession, you must see learning and growing as a way of life. No matter how long you have been in the administrative profession, you must continually re-invent yourself using all tools available to you and embrace a “no guilt” attitude.

10 | office* Show Preview

BeMyVA will be announcing one of their regional VA Award winners at office*.

14.15-15.00 Justine Curtis, UK Association of Virtual Assistants and VA Success Group We are all familiar with the one-person homeoffice approach to building a virtual assistant business, but how can you build a larger business with more stability and a much larger income? Justine takes you through the various virtual assistant business models and shows how you can build a much larger organisation that works with unlimited numbers of clients and therefore has uncapped earning potential.

15.30-16.15 Claire Lister, MD, Pitman Training Group & Andrew Walters, Franchise Sales Director, Pitman Training Group

The business behind the business – What you really need to know You know you have to market it, and put the work in for your clients, but as a VA what do you really need to know about setting up a business from scratch? Explore the finer details, including how to capitalise on the 24/7 virtual potential across the international marketplace.

Hot Topic Roundtables New for 2014, these small group discussions are your chance to share experiences and gain practical advice. Led by our expert facilitators, these sessions will cover a range of topics. Free to attend, sign up at the Hot Topic zone on the day for the session(s) of your choice.

Tuesday 7 October

FREE ENTRY

Wednesday 8 October

11.00-11.45 Leeanne Graham

10.30-11.15 Laura Ahmed

Workplace Bullying

Asking for what you are worth?

Have you been the victim of bullying or have you witnessed bullying in your workplace? Are you struggling with how to address the issue? This session will provide an invaluable opportunity to share experiences and best practice.

Do you feel confident asking for a pay rise? Would you approach your boss to seek funding for additional training? This group will be discussing their experiences and sharing how they would approach each of these situations and more.

About Leeanne

About Laura

Leeanne Graham is the PA to Neil Swan of the Starlight Children’s Foundation. She has been a PA for 7 years and in 2013 won the Executive PA Magazine/Hays PA of the Year Award. Leeanne began her career as a Receptionist working her way up to Senior PA via organisations such as The Arts Council England, The British Library and more recently, third sector organisation ACEVO. Passionate about development for PA’s, Leeanne runs a new network for her sector, The Charity PA Network.

Laura began her career in marketing, and worked on a number of Britain’s best loved brands. In 2008, Laura decided to change her career path and was attracted to the PA role. She joined ELEXON as PA to the CFO and six years later she is still there, working as EA to the Chairman and Chief Executive. Laura is incredibly passionate about the PA/EA role, and was absolutely delighted to win the Hays and The Times PA of the Year Award in 2010.

12.00-12.45 Debs Eden

Mentoring Do you understand the value of mentoring? Do you want to find a mentor and are unsure of the best way to do this? Would you like to become a mentor yourself? Listen and speak with your professional peers and debate the issue at this hot topic.

About Debs

12.00-12.45 Emma Kernan Staines

Confidentiality and discretion – where do you draw the line? Discretion is a key attribute for any top level PA but how far would you go to protect the privacy of the executives that you look after. Have you been faced with a situation that has tested your moral boundaries? How would you address a situation such as this? Attend this session to share your own experiences and best practice.

Debs Eden is an experienced PA and former winner of Executive PA magazine’s PA of the Year award. With a background in big corporates such as PwC, Interserve and BT plc, Debs has supported a range of senior executives. In July 2014, Debs joined Grant Thornton as Support Team Manager and Assistant to the Managing Partner. Debs is the founder of the Bristol PA Network which launched on 1st July 2014 and already has a membership of over 100 PAs.

About Emma

14.15-15.00 PA Access All Areas

14.15-15.00 Victoria Darragh

Networking

Job hunting & CVs

Have you discovered the power of networking? Attend this roundtable discussion and share tips on how to start networking, where to network and how to approach your first event.

In a competitive job market you have to be armed with the latest tools that will make you stand out, but are you struggling to know where to start? By attending this session you will learn from others in a similar situation and in turn source some invaluable tips which will help shape your CV and future career.

About Josephine Josephine has been a PA for over a decade working freelance for stars including Joseph Fiennes, Emilia Fox, Alexander Armstrong, Ben Miller and Miranda Hart. She is also a founding member of the Celebrity Assistants Network (CAN), set up in 2006 to support PAs who are often quite isolated in their work. Josephine jointly runs “PA Access All Areas” – a unique training company, concentrating on supporting PAs to handle demanding personalities.

Emma has been in a PA role for 15 years, at The Football Association as a Senior PA for 12 years and most notably supporting Sir Trevor Brooking CBE, Director of Football Development for the last 10. In February 2013 Emma cofounded a dedicated Sport PA Network with Clare Glover, PA to the CEO of Premiership Rugby. The Sport PA Network now has over 100 members, represents 30 organisations and 15 different sports.

About Victoria Victoria Darragh is a multi-award winning PA – ‘Outstanding Contribution to the PA Profession 2011’. She is currently Executive Assistant to Group HR Director & Group IT Director at Hays plc and also the National Channel Lead for Hays PA & Secretarial, as well as being Co-Founder of the Hays PA Network – an internal PA network for the PAs within the Hays business. Victoria has organised events for PAs and been involved in the wider industry for the last 10 years.

15.30-16.15 Bethany Fovargue

Social Media

15.30-16.15 Angela Dawson

Do you use social media? Do you know a tweet from a status update? If you have embraced the power of this networking tool or are unsure how to take your first steps then this discussion group is for you.

Setting up your own Virtual Assistant business

About Bethany Bethany Fovargue has been a PA for three years and is cofounder of the Peterborough PA Network, championing the administrative profession and providing professional development opportunities in the Eastern region. Placing in both local and national awards, Bethany has developed her career and has found social media a huge enabler. An avid user of Twitter, Bethany will help guide you through the maze of social media and – most importantly – make social media work for you alongside your packed calendar!

Would you like to become a VA, but are unsure of the next steps? Could you share your experiences with others and help them move into this rapidly growing profession? Attend this session to learn more about the role from those who have been there and also concerns from those who are yet to start.

About Angela Angela runs two businesses; The Admin Doctor and The VA Doctor. Having been in the PA/secretarial field since the age of 16, Angela set up her own Virtual Assistant business back in 2007 and has been supporting busy training consultants, business coaches, mentors and professional speakers/performers ever since with their admin headaches.

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