THE UK’S LEADING IT SERVICE MANAGEMENT & SUPPORT EVENT
Register FREE today at www.servicedeskshow.com
24-25 APRIL 2012 EARLS COURT, LONDON
Show highlights Exhibition – Explore over 250 products and services from leading industry suppliers Seminars – Three dedicated theatres offering fresh perspectives and valuable practical advice Keynote Theatre – Taking place upstairs in the executive conference centre, gain inspiration and insight from the frontrunners of the ITSM industry Breakfast Briefings – In-depth research, discussion and debate on key issues SDI Knowledge Centre – Learn everything you need to know to become a 5* service desk in 2012 New White Paper – Collect your free copy of ‘Empowering people on the move’ Hot Topic Roundtables – Based on a host of topical issues, share and learn from real experiences
itSMF UK Bookshop – Stock up on the latest ITSM publications with exclusive discounts available
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Dedicate two days to celebrate ITSM The Service Desk & IT Support Show will return to London’s Earls Court on 24 and 25 April for its 18th year. Now, more than ever the feeling in the industry is that IT Service Management is being recognised as the key ‘cog’ of the organisation enabling every employee, whatever their role, to work efficiently and effectively. A key theme of this year’s programme will be how to develop your service desk to get this recognition. On Tuesday 24th a new White Paper will be released which investigates how embracing mobile can help transform the delivery of business services. Other sessions across the two days will look at the impact of emerging technologies and how social collaboration is reshaping IT Service Management. The programme also looks at the ever important challenge of reducing costs and support calls by using tools such as self-service, getting certified to ensure your service desk really stands out, and best practice including ITIL, Lean and MITUS2. The exhibition will feature over 80 of the leading suppliers demonstrating 250+ products and services giving visitors the opportunity to find the tools to help put all they have learnt in the seminars into practice. At the heart of this year’s show will be the focus on ITSM as a community. There’s so much we can learn from our peers and SDITS will provide you with a fantastic networking platform to do so. Hear others successes in the case study-led seminars; share experiences in the Hot Topic Roundtable Discussions; join the big discussion on Twitter throughout the show (#SDITS12) and make sure you get involved in the Back2ITSM initiative, see opposite for details. Can you afford to miss it? Register at www.servicedeskshow.com
Going #Back2ITSM The Service Desk & IT Support Show is delighted to be supporting the launch of Back2ITSM, a community initiative based on collaborative problem solving. Backed by key associations including SDI and itSMF UK, Back2ITSM will ask practitioners what they really need and aims to become a community where user-generated content can be shared freely and openly. The creators say the site will contain practical content – templates, lists, checklists, metrics, processes etc – that has been created and used in one organisation, and once online the content can be modified, commented on and developed by users. The principle of Back2ITSM will be ‘shared practice’ not ‘best practice’. Come and hear more about the initiative and how you can get involved at the dedicated BACK2ITSM seminar session - see the website for full details.