Volume 17

Welcome to Pwani life!

REDEFINING

BUSINESS PWANI PUBLICATION - VOL 17

A wise person once told me that innovation isn’t just about doing things that are new or different; it’s about doing things that are in the eye of the beholder (the user, patron, or customer); meeting a need that may not have been appreciated before. Innovations are the things that truly alter and improve how we do things; they may even shift our proverbial paradigms.

Editor’s Note

With the rebirth and launch of Fresh Fri this month, I thought that it would be appropriate for this issue to focus on innovation. So as you read through the magazine, recall that constant improvements are important, and sometimes the best things take time to realize. Innovation may not just involve looking forward, but also looking back, or as Isaac Newton might have said, This edition is not just looking down, but up. brought to you Neelma - Editor

by Fresh Fri

A WORLD FIRST

This is just about the biggest thing that has happened at Pwani! This is not only the relaunch and total facelift of our flagstrip brand, this is a world first!

No other company has packed so much into so little within the cooking oil category with so many genuine consumer benefits; this is truly an exciting time. We are the first to have a measuring cap built in, the first to have a transparent cap and view strip on the can, the container is friendly & elegant, soft pimples inside the handle to make it easy to grip and non slip.

The new Fresh Fri is so elegant and with the new set of ‘Category breaking’ labels, it just leaves all of our competitors miles behind.

The new pack is attractive & innovative. This will change the way consumers buy cooking oil because Pwani is giving our consumers an experience that they have never had before.

It is only the beginning, there is much more to come across all the categories we are involved in.

For everyone at Pwani this is a very exciting time -being part of an organisation that is changing the way our consumers interact with our brands!

Watch this space for more to come! | A PUBLICATION OF PWANI

Pete - CEO | A PUBLICATION OF PWANI

1.

Welcome to Pwani life!

Proud to be Kenyan!

Kenya’s David Rudisha sets new 800m world record

Kenya’s David Rudisha lit up the Olympic Games with a sensational victory in the 800 metres, breaking his own world record in the process.

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As London 2012 chairman and former Olympic 800m silver medallist Seb Coe looked on, Rudisha made the most of ideal conditions, storming through the first lap in 49.28 seconds and powering to the gold medal in one minute 40.91 seconds.

That took exactly one tenth of a second off his previous record!

Rudisha showed supreme physical and mental confidence to run in an Olympic final. Instead of just doing enough to win the race he wanted to do something extraordinary and go for the world record as well – a lesson us at Pwani should learn! We, like Rudisha are proud to be Kenyan and ready to go the extra mile to break records and make history in innovation!

What a proud Kenyan moment!

Cost Saving

INITIATIVE

By Lucas Ouma

Soap wrappers are a vital item in soap manufacturing. Most of our suppliers supply the wrappers with gross weight, i.e. the weight of the wrapper plus the Core which is a waste after the end of production. A few clerks at Jomvu, took the initiative to raise this issue with Mr Rakam Kamar, Senior Manager Supply Chain. The solution was to collect the Cores and return them to the suppliers who in turn would raise a credit note, thus saving Pwani money! It is now one month since the idea was implemented and 90kg of the core has been collected waiting to be lifted back to the supplier – perhaps a project that can also be implemented in Kikambala.

Wrapper on core

Note that a 1kg of core is Ksh350 that means that during the peek of production we can save over ksh31,500 per month.

Used Cores

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Welcome to Pwani life!

Welcome to Pwani life!

ERP: A DIFFUSION OF INNOVATION APPROACH

by S. Venkata Subramaniam (Sai) In an intensive knowledge economy - in which high quality and timely information is a requirement information technology, if compared to other innovations, has not only been essential for organisational operations but it has equally been indispensable for other innovations such as business process reengineering and supply chain management . For an organization to survive nowadays, it has become incumbent on it, more than ever, not only to be reactive and innovative but also to be able to effectively and efficiently manage its value added network.

Accordingly, managers have been more and more alert to the indispensability of enterprise wide integration, business process improvement, and reliable and timely data transfer within and outside the organisation. Moreover, with the advent of internet technologies and online shopping, businesses need an integrative structure which would help them close the loop between backoffice and front-office processes, from order execution to order fulfillment. All these business pressures, and others, have led to the development of ERP systems.

- “ERP is a people system made possible by computer software and hardware” An organisational innovation is “the adoption of an idea or behaviourwhether a product, device, system, process, policy, program or service- that is new to the adopting organisation”. An ERP Implementation process includes the installation and development but also the adaptation, acceTptance, usage, and incorporation of the same. IT systems and technologies are not an innovation in themselves. It is indeed, these sets of processes, human behaviours and business and human resources involved in an ERP implementation process represents the innovations rather than the system itself.

Making an ERP system work is the responsibility of all the employees. It involves virtually every department and every person within the company. The company management is not responsible for the day-to-day operation of the ERP system. Their main job is to create an organizational environment in which ERP can thrive - give ERP the full backing of the management.

ERP is not a silver bullet or a cureall. While, a properly implemented, operated and maintained ERP system can dramatically improve productivity, automate tasks, reduce wastage and improve profits; the system needs people to operate, use and maintain it. Assuming that the ERP tools will take care of everything can be a recipe for disaster. There are many business activities that need human intervention and judgment. While the ERP tools make these jobs easier, there is no substitute for human intelligence and decisionmaking.

ERP is a people system made possible by computer software and hardware, made only for the people. So even though ERP is a nice Invention of Innovation, it still needs dedicated support through Human Intervention so that Innovation can yield results.

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3.

Welcome to Pwani life!

Being a sales person is exciting and adventurous.

By virtue of being Pwani staff we qualify as sales representatives for Pwani wherever we go ,and in whatever we do.

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LAUNCH OF EX-MAS FOR EXORT SALES

by Barnice Mumbua

In Export sales we had in the recent past experienced challenges in the following areas; • Documentation • Treo management • Keeping track on the

entries to be returned

With the launch of the EX-MAS SYSTEM developed and installed by Pwani’s ICT Team, all the above challenges have been dealt with thoroughly.

Our master user Priscah is in charge of the Treo management and she has done a tremendous job in ensuring that our Treo’s reconcilliations are done in good time and right now our Treo reconciliation is up to date.

Our Entry controller Patrick Osimba ensures that all the CRE’s(Customer Relations Executives) get a daily update on the entries not returned as a reminder for follow –up.

Now the CRE’S Justus, Beatrice and I, work together as a team to make it happen and get the entries back on time.

ALL THIS HAS BEEN MADE POSSIBLE BECAUSE OF A SYSTEM THAT HAS ALL THE RECORDS WITHIN ITSELF “EX-MAS”!

BRAVO!!! TO ICT AND THE EXPORT SALES TEAM FOR WORKING TOGETHER AS A BIG TEAM.

Doesn’t it feel great when new things are happening at your workplace? And especially when you arepart of them? That is why we now have the Idea Bank Initiative in Pwani to ensure that each one of us takes part in the making of Pwani a better, exciting place to work in. We want to make you a part of Pwani.

Let’s put on our thinking hats and think outside the box. It is challenging, yes, but exciting! Moreover, we very well know that the ‘I’ in PWANI stands for ‘Initiative’ – which is being recognized.

Imagine a better Pwani, and you being the driver of it?!

So…what are you waiting for? Our current theme is ‘Cost Cutting’. How can we help Pwani be more efficient in its processes? Do you have what it takes?!

Pick up the forms

(available on soft copy- Intranet; hard copy- from the Reception Desks, fill them in (with as many great ideas as you can think of ) and drop off in the drop off boxes at the various locations (HO Reception, Jomvu Maintenance Area, Jomvu CREs Office, Kikambala Reception, Kikambala Soap Plant) near you! Then… watch out for your name to be mentioned as the ‘Driver of Pwani!’ Do YOU have what it takes?! Let’s turn ideas into actions!

by Naifin Taib

| A PUBLICATION OF PWANI

Welcome to Pwani life!

FRESH FRI RE-BORN

Welcome to Pwani life!

The last three weeks have been a hallmark in the history of Pwani. We have relaunched Fresh Fri to all our partners,

by Anthony Odeo

customers and staff.

Our Directors went on a road trip to launch the newborn to all our distributors countrywide. We took Fresh Fri to their doorsteps. They later visited all supermarkets (both large ans small); We then came to share the dream with Pwani staff at The Nyali Cinemax. This ran concurent with a launch to our CHannel Champion staff from Kenya, Uganda and

Peter Beard, CEO shares

the beauty of Fresh Fri 250ml pack mercial Manager,Nation Media Group

with Zuhura Ogada, Com

Tanzania. We also took the CC’s staff through a training on how to sell our products as ‘Value proposition’ meaning - when you buy Pwani, you buy a lot of

Coast CC’s admire

the pack.

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value.

The culminationation of launches came with a media launch where all Kenya’s leading media houses were present. The coverage we have had on TV, newspapers and Radio is fair evidence of the feel they session listening to Rajul CC’s staff during the training ess Planning.

Busin and egy Strat tor Direc

Malde,

have of Pwani Life! tive CC’s staff.

Keen and atten

t

The marketing team

at the media launch.

Life’s full of flavour!

by Anthony Odeo

Pwani New Adverts have hit TV screens and online platforms. It is barely two weeks old and all around is talk about Pwani. We are confident that our products are not just the norm, they are products of value to our consumers.

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en ry Developm and Catego of Marketing or ct re Di w Fresh Fri Bharat Rao, ing off our ne proudly show

Welcome to Pwani life!

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Welcome to Pwani life!

JOMVU’S CONDENSATION RECYCLING PROJECT

By Dickson Elber

This is a steam which has been fade in

Result of the Project

process equipment rather it has lost its

It is a successful project because on

Enthalpy (total heat) hence it turns to

8th of July 9, 2012, we supplied 15cubic

water.

metres of condensate to boilers & we expect more.The condensate passes

Objective of this condensate

through a meter to show amount of

Return system:

condensate supplied to the boiler.

1. Return all clean uncontaminated condensate back to feed water

So this is the first time we’re harvesting

tank.

clean uncontaminated condensate from

2. It saves cost of boiler water and treatment chemicals 3. Saves energy (fuel which can be 1.

wood or fuel oil used for generating

main boiler headers steam distribution headers, refinery spurged steam headers & main steam supply condensate drain legs.

steam in that the condensate is at a higher temp. hence little energy would

N/B-source of contamination like tank

be used to generate steam.

farm, steam jackets & heat exchangers,

4. To reduce scale formation &

their condensate is channeled to another

other boiler water related

tank awaiting permanent solution to

problems like foaming & carry

that faulty steam equipment.

over because condensate is like a distilled, it is clean & pure

The team behind the project;

without suspended

1. Mr. Emanuel Orwa-Boiler &

oxygen owing to its temp.

5. To improve solid fuel boilers efficiency.

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1. The team at work 2. L-R: Orwa,Otieno.Aziz & Ochieng

steam technician 2. Mr. Samuel Otieno-Senior welder 3. Mr. Isaiah-Senior welder 4. Mr. Michael Ochieng-helper 5. Aziz Wanyera -helper Well done team!

THE KISII BICYCLES SALES REPS COMMISSIONED!

By Barnice Mumbua

This is a unique promotion which started on 25th/June/2012 which was initiated by the Domestic Sales Team.

The sales Executive in Kisii Fred Otieno assisted in identifying the outlets working together with Ouru Power our Channel Champion in Kisii. This is an activation planned to run for three months.

This distributor has subcontracted distribution outlets in different regions.These distributors are;

AREA OUTLET 1 KISII OPL 2 RONGO MAGANDA DISCOUNT 3 HOMABAY VIDEYA 4 MIGORI MIGORI GENERAL 5 AWENDO GANGO STORES Each of these outlets has 5 bicycle sales representatives who take Pwani products from the outlets to the interior parts and villages where, conventional distribution methods have not been tried yet. This unique method aims to expand Pwani’s reach in Kisii and it’s suburbs.

Our team in this region is doing a greate job.

BRAVO DOMESTIC SALES TEAM!

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Welcome to Pwani life!

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Knowing You, Knowing Me.

By Brenda Achieng

Elizabeth Osimbo

Receptionist/Switcboard Operator RB: Elizabeth you are the voice behind Pwani ‘literally speaking.’ All calls in and out of the company are channeled through you. All our customers, distributors, critics etc get to the rest of our team through you! This means you play a key role in this organization.

Tell us more about your duties.

Liz: My day starts at 7.30 am. I begin by checking and confirming that all lines are in working condition, incase of a faulty line, I report this to our service provider who would immediately rectify the situation before the day picks up. I am also responsible for distribution of letters and parcels.

RB: You are one of our long-serving team members, spanning ten years How has the journey been?

Liz: Like any other journey, there are times when the road is smooth and times when it is really rough, but as you move along, you get to know your way around. It has taken a lot of hardwork, dedication and diligence to get this far.

I have also learnt to embrace positive criticism as I believe that’s the only way to grow. | A PUBLICATION OF PWANI

RB: ‘Change is the only constant’ - a slogan commonly used at Pwani.

Being here for 10 years means you have experienced the changes first hand. Will you in your own words, share with us the transition?

Liz: Initially the rate at which things happened was scary and I was a little bit insecure. I saw many of my colleagues move on and the future seemed so uncertain. I decided to look at it positively. Embrace the change and be part of it!

I also love the face-lift our offices were given. The office environment is very important as this is where we spend most hours of a day. We the staff have been given a voice and I think that is encouraging.

RB: As a consumer of some of our products, what’s your opinion of the re-birth of Fresh Fri? Liz: Fresh Fri’s new jerican is the biggest thing that has ever happened at Pwani. I love the packaging! It’s very attractive and stands out. It’s very different from what we are used to and i think the label looks

refreshing. The spout is also quite a ‘stand-out’ it meets all my needs, no more messy kitchen surfaces as that takes care of the dripping. I believe it will touch every woman’s heart. I also use Diva Soap. I use both Diva Milky nuts and Diva Sunshine fruit. My son prefers Milky nuts and I love Sunshine fruit so it’s a win-win situation at home as we all get to stick to our preference!

RB: Tell us one thing that we don’t know about Liz. Liz: I am a qualified Secretary with knowledge of shorthand. I am also computer literate and from what my friends, neighbours, colleagues and family say, I have a warm personality - I believe them!

RB: Finally, a word of advice to the team members at Pwani.

Liz: Let’s work together as a team because at the end of the day we are working towards the same goal!

Naivas Grand Opening

Welcome to Pwani life!

Welcome to Pwani life!

By Barnice Mumbua

Pwani partnered with Naivas on their grand opening of ‘Mombasa Supercentre’ - the 20th store of the gradually growing retail chain. As part of the exercise, we shared a roadshow around the city and major estates. We take this opportunity to welcome Naivas as they begin a journey at the coast. We wish them well in all they do in Mombasa.

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Welcome to Pwani life!

Coastal Fare From The ‘Home of Fresh Fri’

By Aarti Malde

Mahamri

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(Serves 3-4) Ingredients

2 cups plain flour

5 tbsp sugar

1 cup coconut milk

1 tsp cardamom, coarsely ground

1 tsp dried yeast

3 tbsp FRESH FRI for binding

FRESH FRI for frying Method 1. Mix all ingredients with coconut milk to make a soft dough 2. Leave dough in a warm place for 4-5 hours to rise 3. Knead dough and roll out into 15 cm diameter of 1 cm thickness 4. Cut into triangles 5. Leave to rise.

6. Deep fry the above triangles in FRESH FRI 7. Serve with bharazi(Pigeon Peas Curry)

Mbaazi (Pigeon Peas Curry) Serves 3-4 Ingredients

500g pigeon peas soaked overnight

2 small chopped onions

1 cup thick coconut milk

1 tbsp FRESH FRI

½ cup grated raw mangoes

1 tbsp ginger-chilli paste

2-3 chopped green chillies

Salt to taste

2 tbsp chopped fresh coriander for garnishing Method 1. Pressure cook the pigeon peas with water and drain 2. Heat oil and sauté onions until tender 3. Add all seasoning- grated raw mangoes, ginger-chilli paste and chopped green chillies 4. Add salt to taste and cook for 3 minutes. Add beans and cook well.

5. Add coconut milk and cook until sauce becomes thick 6. Garnish with corriander leaves 7. Serve with Mahamri

Chilli Muhogo(Cassava Chips)

Matoke Fritters (Raw Banana) Serves 3-4 Ingredients

5-6 raw bananas (Matoke)

FRESH FRI for frying

Salt and red chilli powder Method 1. Cut the Matoke finger sized 2. Fry the Matoke in FRESH FRI 3. Sprinkle the fried Matoke with salt and red chilli powder 4. Serve hot with KENYLON chilli sauce

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Serves 3-4 Ingredients

Fresh muhogo (cassava). Cut into chips and boiled in

salt water

2 tbsp FRESH FRI

8 large Spring onions- finely chopped

2 tsp garlic and ginger puree

4 tbsp Soya Sauce

4 tbsp ZESTA hot and sweet chilli sauce

4 tbsp ZESTA TOMATO sauce

2 fresh chopped coriander for garnishing

1 tsp lemon juice

FRESH FRI for deep frying Method 1. Cut the muhogo into bite sized pieces. Deep fry the muhogo in FRESH FRI until golden brown and keep aside.

2. Take a non stick pan; add the two tablespoons of FRESH FRI add spring onions, garlic and ginger puree. Sauté this for a few minutes making sure you do not overcook the onions.

Once done, add the rest of the ingredients and cook for a few minutes.

3. Add the muhogo to the sauce and gently stir, turn the heat off until you are ready to serve.

4. Garnish with fresh corriander leaves.

Welcome to Pwani life!

Bash of a kind

Welcome to Pwani life!

By Anthony Odeo

Two weeks ago, Pwani had a bash of a kind. As a tradition, every year the company takes a day-off and goes partying. This year, we begun with a mid-morning movie treat at the Nyali

Cinemax, then proceeded for lunch at the beach. With the re-birth of our baby, ‘Fresh Fri‘, what more inspiration would one need to be happy, relax and bring out the best

version of themself.

The photos below tell the story of the day.

Enjoy Pwani Life!

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Welcome to Pwani life!

Welcome to Pwani

life!

- Police were called to a daycare centre where a three-year-old was resisting a rest.

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- Did you hear about the guy whose whole left side was cut off? He’s all right now!

- To write with a broken pencil is pointless.

- The roundest knight at King Arthur’s table was Sir Cumference.

- A thief fell and broke his leg in wet cement. He became a hardened criminal.

- The professor discovered that her theory of earthquakes was on shaky ground.

Spot the difference and stand a chance to win a hamper!

Send in your answers to Mary at Head Office, Webster at Jomvu and Charity at Kikambala ANSWER WILL BE REVEALED IN THE NEXT ISSUE. | A PUBLICATION OF PWANI