Bethany Annual Report 2014 by Adcell Group

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Bethany Annual Report 2014

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Bethany By Numbers

10,000,079

budget

offices

145

staff

services and programs

656

hours of SCaSP counselling

2894

volunteer hours

3000

hours of problem gambling, therapeutic & financial counselling

300

clients seen in Generalist financial counselling

1580

counselling sessions in Family and Relationship services

390

families referred to Family Services

806

substantiated referrals to Child FIRST

7,204

hours of service provided by Child FIRST

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Fiona Williams Chair & Grant Boyd CEO All comments (135) bethany says

This past financial year has provided us with many challenges and opportunities; some we envisaged others we did not. The introduction of the National Disability Insurance Scheme (NDIS), in the Barwon region as a trial site, has provided both opportunity and challenge. Opportunity in that we now have the avenue through which we can provide more services to people with disabilities, and challenges in moving to the client ‘choice and control’ model that the NDIS operates under. Like many disability service providers we have needed to change our thinking and systems to adapt. This has reflected in activities such as developing our MyWay brand and deploying new technology to track service activity and fast-track payments for services rendered. We have also been focused on ensuring that highly vulnerable and complex clients are supported effectively under the NDIS model. This year we engaged in significant tendering activity related to the recommissioning and redevelopment of State Government funded services. We successfully tendered for the continued and expanded provision of the Gambler’s Help service across the Barwon and Great South Coast catchments and have commenced the implementation of the new Gambler’s Help model in collaboration with the Victorian Responsible Gambling Foundation. This model will provide a more integrated state wide approach to education, prevention and early intervention combined with more flexible and accessible local counselling and support options for people affected by problem gambling including increased out- of- hours services and improved treatment models. We also successfully tendered for the delivery of Financial Counselling Services funded by Consumer Affairs Victoria for the Western District Area and work in partnership with Wimmera Uniting Care and Colac Area Health. Again, as a result of recommissioning processes undertaken by the State Government, we were invited to participate in the Barwon Health lead consortium bidding for Drug and Alcohol treatment services in the Barwon region. Bethany will now play a role in delivering services to families representing a logical expansion into this sector given that many of our clients experience drug and alcohol related issues. During the year the Federal Department of Social Services undertook a number of reforms to its programs and grant structures. The Family and Relationship Services contracts for the Barwon region were successfully secured with new service agreements for the next five years.

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all opportunity my his opportunity Throughout the year we continued to implement the Outcomes Star across a opportunity our opportunityhisforopportunity his opportunity your opportunity for all o pportunity her opportunity opportunity for all number of programs, in particular Family Services and Housing Services. Thisopportunity our opportunity opportunity her your opportunity yourmy opportunity opportunity his opportunity opportunity our our opportunity ouryour opportunity work assists greatly in enabling our clients to focus on and measure progressopportunity my opportunity her opportunity his your opportunity our opportunity my against their goals and has enhanced staff practice in focusing on client goalsopportunity opportunity her opportunity his opportunity your Bethany opportunity our opportunity and aspirations. Annual Report 2014 saw the culmination of almost two years of collaboration with the 2011-2012 Geelong Kindergarten Association (GKA) to complete the development of a 142,893 new collocated office space in Waratah Street Geelong West. This new facility views will house GKA in combination with Bethany’s Family Services, Kinship Care bethanytv and MyWay programs. The collocation and collaborative arrangement will provide both organisations with a sound base for operations and to leverage joint opportunities in the provision of services to children and families. In Bethany annual report conjunction with this we closed our office in Grovedale and relocated the Annual 2010/2011 Housing team to Hamlyn Heights where they are collocated with our Specialist Report Family Violence programs. 2010-2011 Bethany 2013 Annual Report

We believe...

our work in 2012 made a difference to people in need

2011/12 Annual Report

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As we approached the end of the 2013/14 financial year Bethany along with a number of other local service providers worked collaboratively on the tender to provide services under the State Governments ‘Services Connect Partnerships’ model . The successful tender provides the region with the opportunity to test and refine the model and we look forward to working with all our partners on this important piece of service and system development. Our Bridging the Gap program , part funded with a Give Where You Live innovation grant, continues to support Bethany clients from family services and housing programs into training and employment pathways. This year the program was expanded using volunteer mentors as we continue to refine and evaluate the Bridging the Gap model as a bridge out of poverty.

Bethany Annual Report 2009-2010 65,225 views bethanytv

Once again Bethany has produced a strong financial result as the Board has maintained its focus on financial performance and sustainability and investing in the organisation’s development. Both revenues and equity have increased and we believe the organisation is on a sound financial footing for the future. There are so many people to thank for our collective successes; the Board for their good governance; our staff who are tireless in providing respectful and client centred services; our volunteers who give their time, experience and wisdom; our partnering agencies who work with us to develop a shared approach; and most of all to our clients who trust us with their time, share their joy, challenges and aspirations.

We are excited about continuing the Bethany journey in 2015. Fiona Williams Grant Boyd

Bethany Annual Report 2008-2009 109,489 views bethanytv

Chair Chief Executive Officer

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2013-2016 Bethany Strategic Plan 89,672 views bethanytv

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Board of Management

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Our Board of Management are some of our most ardent volunteers. The board meets regularly and provides strategic guidance and planning for the organisation.

Geoff Caddy

Ryan Leemon

Jon Mamonski

Sean Mackay

BE Chem(Hons)

Treasurer

MCom, BBusMark

Appointed 2010

Co-Deputy Chair

Appointed 2013

Appointed 2012

Appointed 2008

Sub committee membership: Finance, Quality , Risk and Audit Committee

Sub committee membership: Research & Community Relations

Sub committee membership: Finance Committee (Chair), Succession Committee

Sub committee membership: Finance Committee

Kyrstine Canny-Smith

Grant Boyd

Dr Sandra Lea-Wood

Stephanie Asher

CPA â&#x20AC;&#x201C; BComm

BA(Ed), GradDip Special Ed, GradDip Child Adol Psych, GAICD

PhD, MEd, BEd,

Appointed 2012

Appointed 2006

Chief Executive Officer

Co-Deputy Chair

Sub committee: Research and Community Relations

Appointed 2008

Sub committee membership: Succession Committee (Chair), Quality, Risk & Audit Committee

Appointed 2013 Sub committee membership: Finance

Sub committee membership: Finance Committee, Quality, Risk & Audit Committee, Research & Community Relations Committee

Alicia Carroll

Leonie Saundry

Fiona Williams

BA, LLB

Appointed 2013

BA, LLB

Appointed 2009

Sub committee membership: Research and Community Relations

Chair

Sub committee membership: Quality, Risk & Audit Committee (Chair), Succession Committee

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Appointed 2006 Sub committee membership: Finance Committee, Quality, Risk & Audit Committee

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Kathryn Howe Executive Manager - Child and Family Services Edit Info Child & Family Services

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Child and Family Services Division report posted 4 days ago The Child and Family Services Division has a diverse range of services and this past year has continued to demonstrate a high level of development and delivery of quality services. I particularly want to acknowledge the commitment, professionalism and drive of the Leadership Group, Project workers and direct service delivery staff in their work over the past 12 months. This year has been highlighted by strong performance across all the programs with the delivery of high quality services to vulnerable individuals, families and children. Further to this we have had a number of new programs and initiatives funded to expand services. These new program have included : The successful submission for the funding of the Refugee Minor Program for the Western Rural and Regional Victoria area in partnership with Ballarat Child and Family Services and Diversitat. This is a new service delivery for Bethany and commenced in July 2013. This program supports Humanitarian Refugee Minors up to the age of 18 years, living with community and family members. We have actively engaged with resettlement services for refugees in the local area building our knowledge and capacity to meet the individual’s needs. Through the introduction of the National Disability Insurance Scheme (NDIS) Bethany’s existing funding for Disability Case Management Services ceased in May 2014 and we transferred service delivery under the MyWay program. We have been intensively engaged in the training and implementation process of the NDIS and supported individuals and families to access the available services and funding through individual plans and funding. Our approach has been to offer services under several service components in the initial twelve months, allowing for a range of new funding processes to be introduced while assessing the need for the local community. We will continue to expand services to support individuals with a disability in the future. We successfully completed of The Geelong Platforms Project which was designed to improve outcomes for

young children in the Bell Post Hill/Bell Park area based on a ‘place based’ approach, using the Centre for Community Child Health Platforms Service Redevelopment Framework. A successful submission for the expansion of the Bridging the Gap Program, funded by Give Where You Live and Bethany is an innovative model designed by Bethany in conjunction with community partners, Karingal, Matchworks, GForce and other local stakeholders. The funding over 2013/15 has enabled further development and testing of the model to encourage and facilitate stronger access to training and employment pathways for individuals within the Integrated Family Services and Housing programs at Bethany. The development of this program is guided through service user feedback and their outcomes, case manager and program engagement, and the continued engagement of the Project Reference Group. The program has had continuous evaluation undertaken by Kismet Consulting that is significant in monitoring the overall achievements and outcomes of the program. We have added value to the model with the introduction of volunteer mentors, with over fifteen volunteers undertook training and engagement in the program since January 2014. This model continues to demonstrate the service barriers that present to individuals and their individual success in achieving new qualifications, experience, and in a number of cases, valued employment. There has been continued expansion of the Early Connections Program and the partnership with Mingo Walloom Best Start (Wathaurong Aboriginal Co-operative) , local schools in the Northern and Eastern suburbs of Geelong, Kindergartens, Early Years providers and allied health staff. This program continues to operate with the valued support of philanthropic funding and is highly valued by parents and children offering a structured program in early learning and development. Following the development of the Responsible Gambling Awareness Week Strategy - Kuuyang Maar - on Line Fishing

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with your mob, a cross agency working party has developed and distributed a high quality DVD resource that provides strong cultural and community messages regarding positive social activities and alternatives to problem gambling. We have been proud to be engaged in this strategy and to work collaboratively with the Aboriginal communities and health and community agencies in the South West to finalise this valuable resource. Over the past twelve months there has been considerable work to engage in the redevelopment and successful retendering in the South West Services including Gamblers Help Program and the Financial Counselling Services. The Gamblers Help Service model has introduced an innovative new model to restructure the Therapeutic Counselling ,Financial Counselling, Venue Support and Community Education services operating across the five LGAs in the Great South Coast area. This new model continues to be monitored and reviewed in partnership with the Victorian Responsible Gambling Foundation and Bethany has been active in joining Statewide working groups to undertake this work and extend local collaboration across health and community service providers. The revised Financial Counselling tender has consolidated resources across departmental areas and we have formed a partnership with Colac Area Health and Wimmera Uniting Care to deliver services across the Western District Area. This new partnership has developed a collaborative cross agency approach to share best practice, implement centralised intake for the area and manage demand for service for those experiencing significant financial duress. Other service improvements have been evidenced across the division that has significantly impacted on the delivery of services. Examples of this include the higher throughput and management of families within the Integrated Family Services Program. This finely managed approach has significantly increased the capacity of the program to allocate a greater number of families whilst maintaining service quality and outcomes. This has been also supported through the implementation of the Single Session training offered across the Barwon Child and Family Services Alliance partners to improve staff capacity to target service intervention and achievement of agreed goals. In July 2013 the restructure of several programs was undertaken with the realignment of the Child FIRST and the NEWPIN Early Years programs, to improve integration and management efficiency. This has proved to be a valuable process and has offered stronger support to the direct services staff and allow for greater service integration. Child FIRST has also reviewed and adapted service delivery to enable more efficient assessment processes so that families can be directed to the best available service in a timely manner. We continue to engage in broader research projects including the Macquarie University ARC NEWPin - Exploring Processes of Change. The report is due for release late

2014. Integrated Family Services have also engaged in a partnership with Monash University and other local providers to test a new framework for assessment of parents with mental health issues through the ‘Let’s Talk’ program. We have also continued to deliver papers at national and State-wide conferences with SAFE Kids presenting at the Australian Institute Family Studies Conference and the Family Relationships Services Australia Conference. We strongly support this work to strive to maintain our knowledge in contemporary practice and research and to promote the learning’s of our work across the sectors. Child and Family Services Programs Child FIRST and Early Years Barwon Child FIRST Barwon Child FIRST provides a single point of entry for families and professionals to access family services within the Barwon catchment inclusive of the City of Greater Geelong, Surfcoast Shire and the Borough of Queenscliff. Barwon Child FIRST operates in an Alliance partnership with Bethany Community Support (lead agency), City of Greater Geelong (Maternal & Child Health outreach team), Diversitat, Glastonbury Community Services, Time for Youth, Wathaurong Aboriginal Cooperative and the Department of Human Services. Barwon Child FIRST has continued to experience a significant increase in demand this year with the service responding to 806 new referrals, an increase of 20%. The significant increase is indicative of the continued growth in demand for family service support and a trend to more complex families with multiple risk characteristics . The Alliance has completed a review of the three year Catchment Plan and is continuing to focus on engagement with the broader sector and opportunities to strengthen cross sector relationships and collaborative practice. This year has also seen a stronger focus on strategic planning with the introduction of the Barwon Child & Family Services Executive Alliance and review of the Memorandum of Understanding and role of each level of governance. SAFE Kids SAFE Kids (Schools and Families Engaging Kids) program is an early intervention program aimed at facilitating referral pathways between the Education System, Family Services, Child FIRST and Child Protection to improve outcomes for vulnerable children from prep to grade six within Northern Bay P-12 College. The key to this program is the co-location of a Child FIRST worker across the four primary campuses of Northern Bay P-12 College. Considerable work has been undertaken this year to strengthen relationships and communication with key stakeholders and improved linkages with Child Protection has resulted in some significant outcomes for vulnerable children and families. Demand for the SAFE Kids program is high and targets continue to be well exceeded. The SAFE Kids Program has been presented at the FRSA National

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Conference as a model of good practice and will also be presented at the upcoming Centre for Excellence 4th Annual Sector Research and Evidence Symposium. New Parent Infant Network (NEWPIN) The New Parent Infant Network (NEWPIN) program is an intensive centre-based and outreach support program for mothers and their pre-school children. NEWPIN group work programs aim to educate and develop parenting skills for all members and have included a range of community engagement activities. The NEWPIN program has seen an increase in both the complexity and vulnerability of families referred to the program and an increase in the number of referrals for younger children/babies. As well as a strong therapeutic focus, the program also ensures a care team approach to service delivery with collaborative work undertaken this year with Child Protection, Maternal Child Health and Mental Health Services. The NEWPIN program continues to exceed targets and achieves quality outcomes for vulnerable children and families as well as successfully implementing the Family Outcome Star. Engagement with NEWPIN Australia provides a valuable opportunity to promote the work being undertaken and also gain insight into future service development options such as social bonds, programs in prison and outreach programs. Early Connections Bethany’s Early Connections program is an early intervention program designed for parents and their children aged from birth to five years of age. The program engages with significantly disadvantaged and socially isolated families and aims to improve the developmental outcomes and wellbeing of children and strengthen the capacity and community connection of parents. This year has seen a continued focus on delivering programs that are responsive to community need and has resulted in the re establishment of a partnership with Rosewall Neighbourhood Centre and the establishment of three Early Connections programs at Geelong East Primary School, and one in collaboration with Wathaurong Aboriginal Co-Operative. The Early Connections program also has a strong presence at Northern Bay P-12 College with the delivery of three programs at these campuses. This year seven Early Connections Programs have been offered as a result of the support and funding from the following: Helen MacPherson Smith Trust, The Flora & Frank Leith Charitable Trust, Besen Family Foundation, Geelong Community Foundation, Geelong Connected Communities and Geelong Rotary Club. The Geelong Platforms Project The Geelong Platforms Project is designed to improve outcomes for children in the Bell Post Hill/Bell Park area based on a ‘place based’ approach, using the Centre for Community Child Health Platforms Service Redevelopment Framework.

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The project is delivered as a partnership between the Centre for Community Child Health, the City of Greater Geelong, the Helen Macpherson Smith Trust and other stakeholders in an agreed authorising arrangement and was funded by the Helen Macpherson Smith Trust. A final report detailing an outcomes based plan developed in conjunction with the community and informed by the evidence is available and outlines systemic and service level strengths and barriers in the Bell Post Hill/Bell Park area and identified strategies to inform future system and service development. Family Services and Kinship Care Family Services Casework The Family Services Casework team supports vulnerable families to develop skills, confidence and connections necessary to promote child and family safety, health and wellbeing. This year the program supported over 390 families with complex issues. There is a growing intensity of services being offered to support parents and children. Case work is undertaken in partnership with the family and in collaboration with the schools and other professionals to achieve the agreed goals of the family. Kinship Care The Kinship Care program offers advice and support to relatives or friends who have taken on the care of a child who cannot live with their parents. The program works with families involved with DHS Child Protection and also families with private arrangements. The Kinship Care program has continued to achieve significant results to stabilise children’s living arrangements through Children’s Court Permanent Care orders; supporting over 50 children and young people in Kinship Care placements and facilitating monthly Nurture Until They Shine (NUTS) support groups for Kinship Carers in both Geelong and Colac. Refugee Minor Program The Refugee Minor Program supports unaccompanied humanitarian refugee minors residing throughout the DHS West Division regional and rural Victoria, in partnership with Diversitat and Ballarat Child and Family Services. This program provides case management and support to the settlement process and placement of 20 unaccompanied refugee children and young people aged 0 – 18 years and their families/carers in the West Division. MyWay The Barwon Area is a launch site for NDIS. Significant and exciting changes have occurred over the past twelve months to our redeveloped disability program. This team supports children, parents and individuals who have a permanent and significant disability and who have an NDIS plan. The program has been working with more than 35 families in just over one year to improve their independence, choice and community involvement.

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Bridging the Gap(BTG) Bridging the Gap(BTG) supports individuals, engaged with Bethany’s Housing and Family Services programs, to improve access and economic participation pathways. The program provides support to access relevant training and employment programs, facilitates connections to these services and provides the necessary support and encouragement to assist people to remain engaged to achieve their goals. Over this last year fifteen volunteer mentors were recruited to offer more individual support and mentoring to support applications for employment, enrolment in their study and general support. Bridging the Gap has extended Bethany’s case management approach to incorporate vocational support. Advocacy on behalf of clients, and liaison with external service providers, helps to reduce systemic barriers to accessing appropriate training and job seeking services. The program has continued an independent evaluation and in the 2013 /14 financial year supported over 28 people, of which 61% were assisted with employment support; 86% were supported to access education or training; 25% secured employment or increased their hours of employment and 4% participated in a volunteer role. A further 19 individuals were supported directly by the Housing or Family Services Case Managers. South West Services The past twelve months has been a significant year of consolidation of the South West Services Programs across the Family Services, Housing, Financial Counseling Services and Gambler’s Help Program. Family Services Program The Family Services Program has worked closely with the South West Child and Family Services Alliance to respond to vulnerable families across the Area. The referrals for this service are directly allocated via Child FIRST. The program also works collaboratively with Child Protection, primarily the Community Based Child Protection Practitioner where there are significant risk factors. The staff have undertaken a high level of training across the year including the Outcome Star; Brief Intervention and Motivational Interviewing training, and other skills based training. Homeless Children’s Specialist Support Services The Homeless Children’s Specialist Support Services ( HCSSS) program provides support to children aged 0-18 years experiencing homelessness and receiving support in the form of Supported Assessment and Case Planning and Enhanced Case Management. The program has assisted vulnerable, homeless children and their families to remain connected to educational opportunities, child care and extra curricular activities. The HCSSS program

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has strong links with referring agencies, in particular, SalvoConnect in Warrnambool, Hamilton and Portland. The program exceeded targets for the 2013/14 year. Families at Risk (FAR The Families at Risk (FAR) program is funded by the National Partnership Agreement for Housing (NPAH). The program provides case management to families who have recently exited the homelessness service system and who have obtained secure, long term accommodation (either private rental, public housing, community housing or Aboriginal housing). The program has been instrumental in assisting vulnerable children and families maintain secure housing, through brokerage, support and advocacy. The FAR program has met targets for the 2013/14 year South West Services Gamblers Help The South West Services Gamblers Help program resubmitted for funding under the new Statewide program framework developed by the Victorian Responsible Gambling Foundation (VRGF) in conjunction with the sector. This new service model has realigned the service components to include Therapeutic counselling, Venue Support, Financial Counselling and Community Education. Staff have actively embraced the model and this reform to offer a more focused and collaborative service delivery model across the South West. The new model has also introduced extended hours of service and capacity to build upon our relationship with Allied Health Services including Mental Health, Drug and Alcohol and community venues including TAFE and local schools. The programs delivered a high level of performance with particular emphasis on community education and provider education to ensure appropriate level of referrals to the core counselling services. Generalist Financial Counselling Program The Generalist Financial Counselling Program has also been recommissioned in the past twelve months and successfully refunded. We have partnered with Colac Area Health and Wimmera Uniting Care to provide services across the Western District Area. This model has been enhanced and offers a centralised intake role for the whole area. The program has received a small increase in staff capacity and continues to receive a high volume of referrals from the community for individuals experiencing significant financial issues. Bethany offers this service from three locations: Warrnambool, Portland and Hamilton. The program delivered services to over 300 clients and has offered additional community development sessions to promote the awareness of the financial counselling service.

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Bernadette McCartney Executive Manager - Community Support Edit Info Community Support

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Community Support report posted 5 days ago It is with pride I reflect on the highlights, achievements and outcomes of the past twelve months in the Community Support division. It was a year that saw a number of key changes in the broader policy and service delivery environment as a consequence of multi sector reform and retendering processes. The year has witnessed a steady increase for demand in services from across the community. Across the range of services, we have engaged and provided support, information and referral to 3,093 women, men and children. Our highest area of request has occurred in the Family Violence Services, which accounts for approximately 40% of the demand, followed by Family Counselling and Parent Education 19%, Gambler’s Help and Financial Literacy 17%, Homelessness and Housing Support 13% and Family Law Services 11%. The Community Support division at Bethany prides itself as a progressive influence in supporting the work of communities and governments alike. Leading by example in the development of new service models that has as its basis, a commitment to client centred practice and supports the further development of service models that enable us to better serve those with complex and multiple needs. And in ensuring that this work occurs as a partnership with those who utilise services, building on client’s experience in the design, development and delivery of services has been a critical element for all who work in Community Support. Of significance was the redevelopment and subsequent successful recontracting of all Gamblers’ Help Treatment, Community Education and Venue Support services across the Barwon Area. This work built upon an existing platform of strong service provision and created a more innovative, streamlined and accessible approach to those at risk, those with problematic gambling behaviours and their affected others. Significant achievement and program review occurred in the Family Violence Services. The adoption of the evidences based Duluth Model of service provision for men

who use violence against women has enabled a stronger practice framework for clients to receive treatment and staff to operate within. This change has enabled our Men’s Behaviour Change, Enhanced Intake and Men’s Case Management Programs to deliver interventions that ensure a high degree of accountability for men who choose to use violence and to make certain that all interventions result in increased safety for women and children. The successful management of the multi agency Risk Assessment and Management Panel (RAMP) continued to define Bethany’s leadership and strong standing across the funded Family Violence sector. This year the RAMP has met on 11 occasions and developed risk management and safety plans on the behalf of 35 women and 78 accompanied children who were assessed to be at the highest risk of serious injury and/or death as a direct result of Family Violence. The government’s investment of a Statewide roll out of the RAMP was as an express result of the successful piloting of the RAMP managed by Bethany in the City of Greater Geelong and Berry Street in the Local Government Area of Hume. The Regional Integration Coordinator role continues to provide leadership and governance support to the Integrated Family Violence committees in the Barwon and Great South Coast Areas. This role has enabled Bethany to work with both committees to provide structures in which crucial government policies are embedded at a local level. We look forward to building on this very important work into the future. The recontracting of the Children’s Contact Service, Supporting Children after Separation, Family and Relationship Service and Parent Education for a further five years, mark an additional achievement by the staff and leadership in these service areas. All of these areas continue to provide exceptional therapeutic responses to families who are struggling around the myriad of issues that impact on the families’ capacity to function in a strong and healthy manner. As a result of the Alcohol and Drug Service re-commission process, the Family and Relationship Service will build upon this service excellence

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and deliver therapeutic counselling to people impacted by problematic drug and alcohol abuse and their affected others. This new initiative will provide an additional strength to this very important service delivery area. The Housing Services area continues to meet a rising demand of homelessness and its associated complexities in the Barwon Area by utilising a variety of specialist interventions that ensures all clients who are referred to services are treated fairly and supported by a strong platform of advocacy to ensure they gain timely access to, or maintenance of long term and appropriate housing. Particular attention is paid to the strong assessment of accompanying children to ensure the needs of children are paramount. The Housing Services area adopted the Outcomes Star, a tool for measuring outcomes and supporting clients to identify strengths and areas for improvement in their lives. Clients of the program have engaged very well with this tool which has given them a visual tool to map their journey of positive change. The Community Support division has been instrumental in the development of the Coordinated Intake system across Bethany. Staff and Leadership roles have actively provided guidance, practice wisdom, time, thinking and encouragement to turn a list of principles into a model of care which will be officially launched in the 2014/15 year. All of the above achievements are only made possible by the hard work, engagement and dedication of staff, volunteers, partnering agencies and importantly clients. Community Support programs Integrated Community & Therapeutic Services Gambler’s Help and Financial Literacy The Barwon Gamblers Help program participated in the Statewide review and development of the Victorian Responsible Gambling Foundation (VRGF) new service model which included implementing extended services hours, different modalities of service provision and redeveloping our service awareness element of the program, which includes scoping and consolidating colocation arrangements across the Barwon region. The program saw a growth in service delivery hours, with increases in referral and secondary consultations. In addition to contributing to and implementing the new model it was business as usual with over 3000 hours spent providing problem gambling, therapeutic and financial counselling across the Barwon region. In the Community Education and Venue Support programs we saw an increase in our community engagement strategies including working within the resettlement, youth and education sectors. The venue support program re-developed training modules to better reflect new responsible gambling strategies and delivered 26 training sessions to 238 venue staff. Generalist Financial Counselling serviced over 300 clients in the past 12 months across the Barwon and Great South Coast regions. Clients presented with many

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financial difficulties as a direct result of employment redundancies and reductions in hours, economic abuse and mental health issues. The Savers Plus Program maintained strong levels of participants who signed up to a matched savings program. Bethany’s Savers Plus program rated as one of the most successful programs across Australia in the percentage of participants who maintained their saving success and practices. Children’s Contact Service The Children’s Contact Service has continued to experience high demand. In the 2013/14 year, due to some additional non-recurrent funding, the Children’s Contact Service was able to provide additional sessions of supervised contact visits for children to spend time with their other (non-residential) parent. The service provided regular facilitated changeovers for 24 families and supervised contact for 59 families. A further 59 applications were received from other families which did not proceed to service provision. Through these additional sessions, in addition to active waiting list management and active work with clients, we were able to keep waiting times to less than one month, which compares very favourably with other Victorian Children’s Contact Services. The Children’s Contact Service has also developed a Practical Parenting Program for Fathers of babies and young children, in response to an identified service gap. Some fathers have experienced reduced contact with their children due to limitations in their capacity to provide practical responses to babies and small children. This program can be tailored to individual needs and is delivered one-to-one or in a small group. The advent of this group witnessed a significant increase in the self management of non residential parents. Parent Education We have continued to offer excellent parenting programs which has included Bringing Up Great Kids, Navigating the Rough Swells (a post-separation parenting program), and Building Connections, a program for separated parents which Bethany runs in partnership with the Geelong Family Relationship Centre. In the first quarter of the year, Bethany provided a parent education program for male prisoners in Marngoneet Prison. In October 2013 we commenced the delivery of an evening program for Fathers, called Great Dads, Great Kids. In November-December 2013 we collaborated with the Geelong Regional Parenting Service to provide a four week parenting program at Newcomb Park Primary School. All of these programs specifically focussed on building emotional intelligence in parents and awareness that equips parents to remain focussed and responsive to their children’s needs/emotions and feelings.

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Family and Relationship Service and Supporting Children after Separation In the past year the Family and Relationship Service has provided counselling to 585 clients in a total of 1580 counselling sessions. The Supporting Children after Separation Program provided support and counselling to 206 children in a total of 656 sessions. The service maintained a strong focus on the provision of support to families who presented with multiple and complex support needs. Employing a multi modal approach to families, the service has witnessed some remarkable outcomes for the families it provides service. Of particular focus was a stronger approach to the engagement of men in therapeutic services. Simple strategies were introduced to ensure Bethany provided an accessible environment that enabled men to engage in therapeutic support. The service has also contracted an Aboriginal Elder who is a family therapist this has assisted the service in providing culturally appropriate interventions to Aboriginal families and has also increased the cultural capacity of the staff across the organisation. Parents and Kids in Schools The Parents and Kids in Schools program have delivered school based activities over the past twelve months that has seen a significant increase (over 200 per cent) in parental engagement with the schools, especially in the Whittington and Oberon South Primary Schools. Activities have included school dances, morning coffee, Easter Bonnet parades, and sporting activities. The Parents and Kids in Schools Program has been redeveloped within Community Development and Early Intervention frameworks and has enabled both schools who had previously experienced very low levels of enrolment and social capital facilitated by parental engagement to flourish in many ways. Housing and Family Violence Services Social Housing Advocacy and Support Program (SHASP) The intended outcome for SHASP is that public housing tenants and residents maintain safe, appropriate, sustainable accommodation. The overall aim of SHASP is to provide support to clients in order to assist them to sustain their housing. In the last year the program has supported 117 public housing tenants and residents across the Barwon region with case management and support tenancy issues such as rent arrears, hoarding and squalor, anti-social behaviour, neighbourhood disputes and tribunal hearings. The most common reasons for referral to the program were due to a past history of homelessness and/or housing instability and also due to financial difficulties resulting in rent arrears and the possibility of eviction. Staff employed in the SHASP program are particularly proud of their advocacy work in supporting public

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housing tenants at VCAT which has prevented numerous evictions and provided clients with a strong platform of advocacy. Homeless Services Program (HSP) The HSP program provides housing information, referral, case management and accommodation to women, women and children, men and children and families who are experiencing homelessness or are at risk of becoming homeless in the Barwon Region. It is intended that clients of the program are provided with appropriate support during their stay that will help stabilise their situation and assist them to transition to long-term accommodation such as public housing, community housing or private rental. HSP support provides assessment and referral and case managed support which may include counselling, crisis resolution, personal care, life skills training, information, and advocacy and/or assistance with accessing appropriate long term housing and training and employment opportunities. During the past year the program supported 221 clients in crisis accommodation and transitional housing for an average duration of 197 days. The household type that most accessed the program was single parent families which made up 61% of the total household types. A Place to Call Home (APTCH) The APTCH program is funded to support families that are experiencing homelessness. APTCH provides a homeless family a transitional housing property for 12 months with the view for the family to remain and the property to be transferred to Department Housing and remain in the property as their permanent residence. The aim of APTCH is to support the family to create positive linkages to their local community which will impact positively on their housing long term. In February 2014, an internal evaluation of APTCH was completed with the input of clients and partners and distributed internally and to all the partner agencies. In total, the APTCH program housed and supported 16 adults and 23 children over the year and has maintained regular communication and excellent working relationships with all the partner agencies: Department of Human Services - Office of Housing, Bethany, Barwon Youth, Diversitat, Pathways, Red Shield Housing (The Salvation Army), SalvoConnect, Wathaurong and Zena Womenâ&#x20AC;&#x2122;s Services. Families At Risk of Homelessness (FAR) The FAR program provides case management to families who have recently exited the homelessness service system who have obtained secure, long term accommodation (either private rental, public housing, community housing or Aboriginal housing). It is the aim of the program to assist families to maintain accommodation and prevent re-entry to the homeless service system.

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The FAR program has provided support to over 30 families in the past 12 months and has provided service linkage into employment, education, health, welfare, housing and other specialist services. Family Violence after Hours (FVAH) The FVAH Program provides support to women and their children experiencing family violence after normal business hours. The program operates between 7pm and 6.30am Mondays to Thursdays and 7pm Fridays to 6.30am Monday mornings, with all referrals coming through the Women’s Domestic Violence Crisis Service in Melbourne. The service is accessed by women and children across the Barwon and Great South Coast Areas. The program experienced a steady increase in demand across these areas in the past twelve months and provided emergency accommodation and after hours support to fifty women and their children. Homeless Children’s Specialist Support Services (HCSSS) The HCSSS program provides support to children aged 0-12 (with capacity to provide assistance to children up to 18 years) experiencing homelessness in the form of Supported Assessment and Case Planning, Enhanced Case Management and Therapeutic Group Work. The program provided support to over 100 children for the 2013/14 year with key outcomes including: successful linkages into education, child care, specialist pediatric and family support services. Intensive Case Management Initiate (ICMI) The ICMI program provides support and brokerage in an innovative manner to assist clients who are homeless or at risk of homelessness and who have high level complex needs. In the 2013/14 year, the ICMI program supported 15 clients. Due to a well established partnership with the Department of Human Services office of Housing, in the past year the ICMI program has managed to secure long term accommodation for a number of clients who have been transient and homeless for up to ten years. The ICMI program continues to look for innovative approaches to dealing with the lack of available options for the most disadvantaged cohort in the homeless, the recurring homelessness. Geelong Strengthening Risk Management Program The Geelong Strengthening Risk Management Program (GSRMP) aims to strengthen risk management responses to women and children identified at high risk of serious injury and/or lethality due to family violence by providing intensive case management to women and children experiencing family violence, and the men using family violence. The GSRMP consists of Women’s Case Management, Children’s Therapeutic Case Management and Men’s Case Management, which collectively aim to support and enhance the safety and well-being of women and children, and facilitate risk management and accountability responses for men

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using family violence. The GSRMP is also responsible for the coordination of a Risk Assessment and Management Panel (RAMP) that involves senior representatives from key stakeholder groups, including the police, child protection, specialist women’s services, and correctional, legal, housing, family and health services. The RAMP meet on a monthly basis to plan and coordinate integrated risk management responses to families identified at high risk of family violence. In the 2013/14 financial year, the Women’s Case Management and Children’s Therapeutic Case Management provided services to 31 women and 30 children. In all cases, the risk of family violence had reduced from ‘imminent’ risk at time of referral to a reduced level of risk that was manageable for the affected women at case closure. Specialist Family Violence Service The Specialist Family Violence (SFV) service provides case management and outreach support, counselling and psycho-education to women and children (where appropriate) experiencing family violence. The overall aim of SFV is to enhance the safety and well-being of women and children, and to increase women’s sense of empowerment and agency. In the 2013/14 financial year, SFV provided assistance to 119 women experiencing family violence. The SFV facilitated clients’ safety planning, educated clients about the nature and dynamics of family violence, provided therapeutic responses to clients’ psychological distress and trauma, and linked clients to appropriate housing, legal and other relevant support. Men’s Enhanced Intake The Men’s Enhanced Intake (MEI) operates within an integrated family violence service system in the Barwon region and aims to provide timely accountability responses to men using family violence against women and children. In the 2013/14 financial year, the MEI received 971 referrals from police. The percentage of men who responded to contact from MEI and, in turn, were able to be referred to men’s family violence services remained relatively small. Increasingly, however, the MEI is demonstrating value as a method by which to monitor family violence incidents in the community, identify cases at high risk of lethality and/or serious injury, and contribute to information sharing and coordinated responses to family violence within the integrated service system. Over the past 12 months, administrative processes have been reviewed, with the aim of improving the MEI’s information gathering and sharing processes, and passive monitoring of concerning cases in the community. These revisions have contributed to improved communication and integration within the family violence service system.

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Men’s Behaviour Change Program The Men’s Behaviour Change Program (MBCP) is a 24-session educational program that aims to educate men as to the nature and dynamics of family violence in heterosexual relationships, and to promote equality and respect in their relationships with their partners and/or former partners, and children. The Partner Contact services located within the MBCP aims to extend information, support and advocacy to women and children (where appropriate) who have experienced family violence perpetrated by the men participating in the program. The MBCP is situated within an integrated family violence service system that seeks to hold men accountable for their use of violence, and to identify and respond to safety risks posed to women and children. In the 2013/14 financial year, the MBCP underwent significant programmatic changes, with a focus on re-developing and implementing program practices and processes aligned with the internationally recognised Duluth framework of family violence.

timely case management to men who use family violence against women and children, and in particular, those men who require housing assistance due to removal from the family home. The Men’s Case Management program aims to:

In the 2013/14 year, the MBCP received 127 referrals. 44 men were assessed for group and 28 men commenced a group based intervention.

In the 2013/14 financial year, the MCM program provided services to 84 men. Over the past year, the MCM program has maintained and contributed to the enhancement of an effective, collaborative relationship with police, corrective and specialist women’s services, to monitor and provide timely responses to at-risk men in the community.

Men’s Case Management The Men’s Case Management (MCM) program provides

facilitate opportunities for men to engage with family violence services, in collaboration with Victoria Police and Corrections Victoria; • provide case management responses to men who choose to engage with family violence services, with a focus on facilitating accountability and risk management strategies; • assist men to establish alternative housing, as a result of their removal from the family home due to family violence; • where possible, work closely with women’s and children’s services to monitor safety risks, and to facilitate timely accountability and risk management responses as informed by women’s and children’s voices;

Ralph Menchise Executive Manager - Business Development Edit Info Business Development

Write something... Business Development report posted 2 weeks ago Reflecting on the past year, in my role of Business Development, we have responded to the changing landscape of service provision, sector reform and increasing our fee for service opportunities. The sector reform has created opportunities for Bethany to grow and lead the development of innovative models of service delivery and support. As an organisation we have been successful in tendering for the Financial Counselling and Gamblers Help programs which has seen an expansion of these services across the Barwon and South West regions. This year we have developed a Business strategy based on ten Strategic Actions for Development, those actions are; Explore new funding models; Increase collaboration across services; Enhance focus on outcomes; Improve workforce capability; Improve research and evidence; Increase collaboration across Government; Enhance organisational infrastructure; Encourage client/family

centred approaches; Increased collaboration between Government and sector and Increase focus on prevention and early intervention In setting these10 actions work undertaken in these areas has seen a number of activities completed which include: • Closer partnerships with National Disability Insurance Agency and the Transport Accident Commission; • Monitoring and overseeing the transition of Bethany’s MyWay NDIS program; • Promotion of the Employee Assistance Program to business partners in Geelong with new contracts signed; • Opportunities presented for the expansion of service provision into non traditional areas; • Partnership formed with Playgroup Victoria and new playgroup established at Hamlyn Heights; • Exploring collaboration opportunities in the sector.

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Robert Delalande Executive Manager - Business Operations Edit Info Business Operations

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Business Operations report posted 3 weeks ago This year Business Operations has continued to build on the achievements of the previous year with continued refinement of processes and procedures to ensure the efficient provision of support services for our staff and clients. This year many of the achievements have involved a significant aspect of technology and innovation and this was particularly evident with the introduction of the National Disability Insurance Scheme (NDIS). In order to meet the needs of the NDIS funding arrangements, we developed the MyWay program to service the needs of existing disability clients and extend services to new clients. Central to this plan was to be the introduction of a payments management system that was both efficient and accountable. Working with the program staff, the Business Operations team adapted a ‘tablet’ based application that allows staff in the field to obtain client authorisation at the time that the service is provided and to enable them to submit the authorised contact record directly to finance. This fully accountable process enables claims to be submitted to NDIS within a day of the service being provided. Committed to supporting staff perform at their best and to facilitate information sharing, we commenced the introduction of ‘SharePoint’ as an agency wide document management system. Phase one will see Share Point being rolled out as an Intranet and Document Management system across the agency greatly increasing the efficiency with which we manage and access the increasing number of documents under our control.

This year has also seen the completion of the rollout of Riskman- an integrated risk management system across the agency. Training was provided to all staff resulting in the regular detailed reporting of all recorded risks and the compilation of a comprehensive report for the Board of Management led Quality Risk and Audit committee and operational OHS committee. To enhance the agencies Building Maintenance Schedule and to mitigate risk for onsite contractors, a comprehensive Contractor Management procedure has been implemented to provide greater protection for contractors who carry out works on any of Bethany’s three sites. This year we welcomed Geelong Kindergarten Association (GKA) who temporarily relocated to Hamlyn Heights prior to their permanent relocation at Waratah Street, Geelong West. Part of the move required the relocation of archived files offsite to a purpose-built document storage facility which will ensure more efficient and secure document management. The team worked closely with staff from GKA to ensure the efficient integration of GKA staff, clients and systems at Bethany with minimal impact on our existing services. Business Operations covers two key areas Finance and Payroll; fulfilling the agencies internal and external reporting requirements, financial management, debtor and creditor control, budgeting and payroll. Administration; which is responsible for reception, infrastructure, asset management, information and communication technology, purchasing and supply, fleet management and risk management.

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Julie Stefanoff Executive Manager - Development and Community Relations Edit Info

Development & Community Relations

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Development and Community Relations report posted 6 hours ago The work undertaken by the team in the Development and Community Relations is one of support for the broad range of services and programs that are delivered by our staff to those most vulnerable in our community. Our focus is to add value and strengthen the capacity of staff who each day deliver much needed services in an ever challenging environment, We are committed to continuous quality improvement. Quality is much more than maintaining a mandatory three-year cycle of accreditation against funding body requirements. Rather a continuous quality improvement process involves ongoing reflection on current practices, identification of areas where improvement is possible, development and implementation of improvements, and finally reflection on those achievements. Over the past twelve months we have continued to work toward the achievement of goals documented in our three-year Quality Workplan and can report that all Quality Workplan goals have either been achieved or are on target to be achieved within their time frame in preparation for re-accreditation against the Department of Human Servcies and Quality Improvement Council Standards scheduled for May 2015. Our Quality Workplan included improvements to our human resources and asset management systems as well as integration of service models to increase effectiveness and adoption of Riskman a software program that assists Bethany to monitor incidents and the organisationâ&#x20AC;&#x2122;s legal compliance. In March 2014 we underwent an audit by Health Legal against our legislative obligations. Largely we were compliant with all required legislation. Where there was some evidence of minor non-compliance quality improvements have been implemented in line with the our ongoing commitment to continuous quality improvement. Our people are our greatest asset and to assist our team to remain healthy we have committed to participate in the Healthy Together Geelong Achievement Program to create healthy environments for our employees. Healthy

Together Geelong is using local partnerships and a skilled health promotion workforce in an effort to meet best practice benchmarks to encourage healthy eating and physical activity; reduce smoking and harmful alcohol use and improve mental health. This program compliments our internal bWell Health and Wellbeing program which sees a series of health and wellbeing initiatives and events scheduled throughout the year to encourage connectedness and healthy activity amongst our workforce as well as participating in National events such as RUOK day which focuses on mental health and Harmony day, a day to celebrate diversity. We have continued to expand our workforce with over 145 employees employed across three sites. We recognise the work of our employees and this year we congratulated two employees on receiving a ten years of service award with a further eight employees receiving a five years of service award. Our average years of employment of employees on leaving is 3.02 years with our turnover rate of employees at 19%, down from XX% in the previous year. A number of improvements are planned for the future with recruitment processes and strategies being reviewed, and have commenced a review of our human resource information systems, along with a capability framework which will assist our employees to align to our values. This framework will also assist in the identification of skills required by employees now and into the future. Extensive work has also been undertaken on workforce process such as recruitment and retention, learning and development and career succession planning all of which will commence rollout in late 2014 early 2015. Negotiations continued to take place on a new Enterprise Agreement. This has been a lengthy negotiation process for our staff with the key changes within the agreement to incorporate the modern award into a comprehensive document to assist in streamlining information accessible for our employees. Our future workforce and where the employees will come

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Development & Community Relations

from is under consideration for all organisations who operate in the not for profit sector, in regocnition of the need to encourage young students to consider work in this sector we participated in the Community Life Inclusion Program ( CLIP) along with our community partners which included a Taster program for school aged students wanting to learn more about work in the community sector focussing on roles other than direct service delivery. We also participated in a taster program for over 40â&#x20AC;&#x2122;s males who were looking at other employment options such as work in the Social Work sector having been retrenched from the manufacturing sector in Geelong with the aim to provide them with an insight into the day to day working in the industry.

Quality Program

Supporting our workers and families are our Volunteers who this year have provided over 2874 hours of support with a monetary value of approximately $80,000. Volunteer support is crucial to enable us to provide additional support and programs that have benefited this year include Early Connections, Homeless Childrenâ&#x20AC;&#x2122;s Specialist Support Service, Bridging the Gap and NEWPIN as well as much needed support for our events such as the Geelong Father of the Year Award and our annual BayFM Bethany Giving Tree Appeal.

Events

Once again our events and fundraising have provided a broad range of support whether that is through the provision of gifts to the Giving Tree appeal (which each year distributes around 3500 gifts) or through ongoing support from regular donators such as the Seachange Quilters or the Geelong Day View club. We have also been able to provide over 30 families with quality pre loved childrenâ&#x20AC;&#x2122;s items through Geelong Mums and 120 families received parcels of food and gifts through the Geelong Advertiser Adopt a Family Appeal.

Trusts and Grants

Throughout the year we also receive numerous donations from a variety of clubs, individuals and businesses which we gratefully receive and readily distribute to our clients. Donated goods and in-kind support have an estimated value of $140,000. We also greatly rely on grants and monetary support from Trusts and Foundations and this year we received support from a range of grant makers, all of whom are acknowledged later in this Annual report but I would like to mention the local supporters such as Give Where you Live, Geelong Community Foundation, Geelong Connected Communities and local Rotary and Lions clubs as well as the many businesses and individual supporters for their commitment to our clients.

The Quality program has primary responsibility to drive the agency to achieve continuous quality improvement though a range of avenues including advocacy, research, promotion and accreditation, policy and procedures. People and Culture People and Culture provides expert advice to staff and management on a broad range of HR related issues which includes contract management, Workcover, Industrial Relations, performance management and employment/ award related enquiries.

Events deliver a range of public events designed to promote the agency to the wider community and in some cases provide additional funds. Key events include Bethany Arthouse Film Festival, Geelong Father of the Year and the Bay FM Bethany Giving Tree Appeal. This area also has responsibility for the design and delivery of agency related marketing materials.

Trust and Grants provides the mechanism to generate additional non government income through the development of proposals and applications to local, state and national philanthropic bodies. Volunteer Program The Volunteer program predominately focuses on longer term volunteering opportunities in areas such as Family Services and Housing. Complimenting this work is the development of shorter, non client contact volunteer opportunities that are attractive to the corporate volunteer. Media relations and Public Relations This role manages media contact on a day to day basis and utilises contacts to promote the agency to the wider general public through the media. This area also has overall responsibility for speech writing, annual report compilation and media and marketing copy writing. This area also provides advice to senior management in regards to reputational risk.

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bethany Community Support Edit Info

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