Advocate
Hot Springs Village
Official Publication of the Hot Springs Village Property Owners’ Association
Celebrate the The Season in Hot Springs Village
Volume 37, No. 4 Winter 2013 Garvan Woodland Gardens Holiday Lights Display
Q & A With David Twiggs
David Twiggs Discusses Placemaking Strategies Placemaking: The act of making Hot Springs Village an exciting, engaging “place” for members and visitors to thrive. This is the idea Chief Operating Officer (COO) David Twiggs wants to convey to members, visitors and even investors. In his first few months on the job (he began work in June 2013), Twiggs has spoken to countless organizations, both in the Village and beyond, about this concept of placemaking and specifically what that means for HSV in the coming months … and the years to come. In this interview, Twiggs looks back at his first few months as COO and shares some information about what’s on the horizon. You’ve been “on the job” since June 2013 and have immersed yourself in HSV life, meeting with Villagers, regional and state stake holders, speaking to area organizaProperty Owners’ Association Advocate Hot Springs Village Property Owners’ Association 895 DeSoto Blvd. Hot Springs Village, AR 71909 Telephone: (501) 922-5556 Email address: administration@hsvpoa.org Website: www.hsvpoa.org Managing Editor: Linda Mayhood Editor: Lisa Watson
Volume XXXVII, Number 4
PERIODICAL POSTAGE 019-874 AT HOT SPRINGS, ARKANSAS - Additional Entry, Little Rock, Arkansas. POSTMASTER: Send address changes to the POA Advocate, 895 DeSoto Blvd., Hot Springs Village, AR 71909. The Property Owners’ Association Advocate is published quarterly, four times a year, by the Hot Springs Village Property Owners’ Association (POA), 895 DeSoto Blvd., Hot Springs Village, AR 71909. The POA assesses its members $432 a year, $1 of which covers the annual subscription price. The publication is distributed to 22,026 members of the POA. Periodical postage #019-847 from Hot Springs, Arkansas.
2 Hot Springs Village Advocate Winter 2013
We
want to expand on the great lifestyles we have in place, while adding value through creating appeal to a wider market. -David Twiggs
tions. So, what are your impressions thus far? Hot Springs Village is a great place to live and work. We have sound fundamentals in the areas of finance, infrastructure, staff and the ability to adapt to changing markets. Because of our close proximity to Hot Springs, a major tourist destination with about 2.7 million visitors every year, the Village has a great opportunity to add to the assets that make the region attractive. This is just one of many reasons Hot Springs Village is such a great place to live and to visit. We want to expand on the great lifestyles we already have in place, while adding value through creating appeal to a wider market. And we will do this through strategic investments that will continue our evolution to a vibrant, livable community. You said Hot Springs Village has sound fundamentals in finances, infrastructure and staff and that op-
erations are strong. We’ve heard a lot about budgeting and financial issues in the past few years. What's your take on this and what are you planning to do to create a more efficient and effective structure? First, let’s look at the positives. We are finishing up a water plant expansion that will allow treatment of an additional 2 million gallons of water per day, from 4 million to six million. And this expansion is going to be paid in full. This is a significant accomplishment. As you know, having enough water available is a huge key to community growth. This expansion eliminates a limiting factor for residential growth over the next 10-15 years. This is one very significant way the Village will now be ready for new residents moving here in the coming years. This is a strategic investment in our community. But what you may not know is that this investment has already become a significant point in See TWIGGS page 4
Board Update With Keith Keck
Board President Discusses 2014 Projects, Budget cial situation. Our current 2014 Budget should be The leaves are all now past their prime and described as a maintenance budget. Yes, we are fundwe are well into our "winter" season. I guess that just ing the last $1M+ of the water plant expansion and means no more shorts, even for the most avid golfers. $300K for potential smaller growth initiatives, like a Your Property Owners Association (POA) Board community garden. Unfortunately, there are no othof Directors is providing oversight to a multitude of Keck er major capital improvement projects scheduled, in new initiatives. Director Bobbie Bateman is overseefact your Board deferred the start of the Balboa Golf ing the startup of a Health Services Committee, while Director Frank Leeming continues to watch over the new Course renovation. Looking ahead to 2015, your Board again will be focusAppeals Committee to support our new Administrative ing on a maintenance budget, with limited available fundFines Process, and Director Harv Shelton continues to lead ing for major capital improvement projects. And then the AdHoc Gates Committee. Your Board is working diligently with David Twiggs, our starting in 2016, we are forecasting budget shortfalls even on a maintenance budget, thus we must further assess our new GM, to refine his vision for our Village. This is critical to our Village's future as your Board provides the needed revenue and expenditures. You ask why are we facing this revenue shortfall, you budget, planning and policy support or changes required need to look no further than the $3M/year of uncollected to make this vision a reality. assessments. Looking back, we have over $10M of uncolIn the near future, an AdHoc Governing Documents lected assessments that probably will never be recouped Review led by Director Tom Bryant will be starting up. This committee will review by-laws, protective covenants, and will still have this $3M/year level into 2015, with some turn around expected in 2016. articles of incorporation, as well as POA Staff recommendTherefore, I asked Vice President John Cooney to lead ed policies and rules/regulations. Many of our governa Future Financial Task Force. Along with Director Sheling documents may need refinement to support potential ton, GM David Twiggs and six property owners, the group growth initiatives vital to our Village's future. Based on the Research and Special Project Committee's will evaluate the operational and new investment financial needs for 2014-2020 and recommend future funding opreview of the 2014 Budget and the committee’s follow-on work, your Board is waiting to receive a recommendation tions to meet these needs. Your Board knows there are challenges ahead, and we as of a better defined budget process which includes POA a group are ready to tackle them head-on to maintain the Staff Committees, POA Departments and the POA Board Village we all know and love. earlier in the budgeting process. From your POA Board. ... We wish you a Merry ChristSpeaking of the recently completed 2014 POA Budget mas and a Happy New Year. Process, your Board faced the reality of our future finan-
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Q & A With David Twiggs
All
of the marketing fluff in the world can't compare with happy people thriving in authentic community. - David Twiggs
TWIGGS continued from page 2 our talks with potential developers and builders before it's even completed. Now that’s positive! Next, our infrastructure and maintenance have remained strong despite the financial challenges we have faced over the past few years. Like most communities, we’ve had to defer some maintenance because of economic uncertainty. Now we are taking care of those maintenance issues. I also think it’s important to note that the Village saw only about 10 percent decrease in revenues. Many similar communities saw a much greater loss during the recession. Though we operate with a lean staff, we are seeing some positive improvements in efficiency and productivity as we begin modernizing our work flow and priority management systems. I want our management team to work efficiently and effectively. To that end, we’ve already begun the process of improving management and accountability practices in all areas and at all levels throughout our organization. Building a streamlined, logical management system is key to serving our Villagers and guests, as well as overcoming entrenched ways of doing business, outdated operating habits and the mentality of “we’ve always done it this way.” We will continue to do some things the same way, but we will also be doing things differently. In 2014 and the years to come, we will be making some primary strategic investments or capital improvements that will benefit Hot Springs Village in many years. (Interviewer’s note: For more detailed information, see related 4 Hot Springs Village Advocate Winter 2013
article on 2014 projects on pg. 10-11.) Tell us more about how you plan to continue to meet the needs of our membership while at the same time tapping into the potential customer/resident base that Hot Springs’ “destination location” status brings to Hot Springs Village? We are going to keep what’s important to our membership strong while creating and building on newer, more diverse elements to help us to continue to be relevant in the coming market. We want to partner with Hot Springs and the Ouachita region to bring more attention to the area. I don’t want a piece of the current regional pie, I want a larger pie for central Arkansas rather than fighting with my neighbor for a bigger piece of the existing pie. Here’s the thing - if Hot Springs and the eastern Ouachita region thrives, then Hot Springs Village will also thrive. We are not in competition with Hot Springs. We are in competition with places like Phoenix, Orlando, Ashville, Charleston for relocation and tourism dollars. But this is key – we will make sure new growth opportunities are developed in a manner that keeps our community sustainable and livable, while allowing us to be good hosts, good stewards and good neighbors. Let’s talk about some specifics related to amenities in the near future as well as a little further out. What’s on the horizon for Hot Springs Village members and visitors? I’m going to be honest, this is where I start to get excited about what’s coming because this is what it’s all about … keeping what’s important to the members strong, while providing great opportunities for growth to help us maintain and build relevancy in the coming market. To do this, I have to talk about Placemaking. This concept is really what it’s all about for me. The most important element of Placemaking is establishing a community as an engaging place where residents and visitors thrive. The truth is simple … all of the marketing fluff in the world can't compare with happy people thriving in authentic community to attract in-migration and tourism. About 14,000 people live in HSV and thousands of non-resident members and visitors come here each year. We want to establish some key basics to build our community. While we have a fantastic traditional country club and golf experience, we are looking at some ways to build community that will appeal to a broader audience. 2014 will be a year of in depth planning, marketing and
Q & A With David Twiggs feasibility studies, preparing us to attract new marketplace values. However, we will be working on capturing the "low-hanging fruit" for building the fundamentals of a livable community. Community Garden: We plan to establish a community garden to give our residents and visitors the opportunity to work together and give back. Farmers’ Market: We are going to begin offering a local farmers’ market in a central location. Bringing People Together: We plan a series of local casual gatherings, with local music and food, providing an opportunity for people to meet with their friends and enjoy some great music. More than 200 people attended our first session in November and we had some great reviews. Engaging the Larger Region: We plan to support and be a good neighbor to all the organizations bringing, arts, sports and other types entertainment to the region. Regional Sporting Community: We are launching the Ouachita Rod & Gun Club in Spring 2014. This will be a community of sporting folks who want to explore opportunities throughout our region and Arkansas. Traditional sporting lifestyle is a tremendous draw for in-migration that
hasn't been communicated effectively to engage people with that lifestyle interest relocating here. Expanded Sporting Options: In the Fall of 2013, we began offering stand up paddleboarding at the Coronado Fitness Center. In 2014, we will expand our offerings to include not only stand up paddle boarding, but also kayaking, hiking and mountain biking options throughout the eastern Ouachita region. Artistic Focus/Possible Campus: We have many creative and talented folks in our region. We’d like to promote and bring more focus on our growing arts community, both creative and performing arts. Though this is in very preliminary stages, we’d love to establish a kind of artistic community, providing opportunities for visitors and members alike to learn more about a variety of arts including pottery, metal arts, fiber arts, and painting as well as music (performance and actual instrument construction), wood working. Who knows, we might even include boat building. There are huge opportunities for growth in central Arkansas. That makes this an exciting time to shape the future of our community to be part of that regional growth.
In This Issue Q & A with David Twiggs...................................................................................... 2 Board Update with Keith Keck.............................................................................. 3 Regional Event Calendar.......................................................................................... 6 Must Love Dogs........................................................................................................ 8 2014 Projects........................................................................................................... 10 Money Matters......................................................................................................... 11 Hot Springs Village News......................................................................................13 Board News.............................................................................................................. 18 Notable in Hot Springs Village............................................................................. 19 Upcoming Events.....................................................................................................21
Building
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Regional Events Calendar
And They're Off
Regional Events Offer Something for Everyone From the bright lights of Garvan Woodland Garden’s Holiday Display to the 114th Annual Racing Season at Oaklawn Park to the World’s Smallest St. Patrick’s Day Parade and the Hot Springs Village 4th of July Extravaganza, the eastern Ouachita region offers events and entertainment for everyone. Celebrate the season with the Holiday Lights Display at Garvan Woodland Gardens in Hot Springs, going on through Dec. 31. The 4 million bulb display transforms the 17 acre botanical garden into a holiday wonderland. For more information, go to://www.garvangardens.org. The 2014 Live Horse Racing Sea6 Hot Springs Village Advocate Winter 2013
son Opening Day kicks off at Oaklawn Park Jan. 10. Best known as the home of the Racing Festival of the South and Arkansas Derby, Oaklawn Park has played host to some of the biggest names in horse racing and has evolved into one of the premier race meets in the country. 2014 seating reservations may be made Monday through Friday, 9:00 a.m. to 4:00 p.m., until Opening Day. For more information, or go to www.oaklawn. com. The Woodlands Auditorium kicks off with a beat, a bang, and a shout, with the off-Broadway hit show, “Feet Don’t Fail Me Now,” on Jan. 27-28 at 7:30 p.m. Featuring rapid-fire tap
from four award-winning dancers, a one-man beat-box phenomenon and an infectious six-piece band channeling everything from blues, to rock, to salsa, “Feet Don’t Fail Me Now,” turns tap shoes into instruments of rhythm while mixed genres of music drive the show. Audiences of all ages agree the show excites, energizes, and inspires at every turn. Click here to check out a video clip of the show. See Woodlands Spring Calendar for more information. “Duck Dynasty’s” Mountain Man will be the official starter for the First Ever 11th Annual World’s Shortest St. Patrick’s Day Parade, set for See EVENTS page 7
Regional Events Calendar 2014 Spring Woodlands Season You don't have to go far to see some of the best entertainment the Ouachita region has to offer at the Ponce de Leon Center's Woodlands Auditorium. Upcoming entertainment offerings include a wide variety of events including a hit off-Broadway show "Feet Don't Fail Me Now," the vocal stylings of the Texas Tenors and the hilariously "high brow" music and comedy of the Pagagnini Quartet. Below is a listing of upcoming events coming to the Woodlands in the first quarter of 2014. To purchase tickets for these and other entertainment offerings in Hot Springs Village, go to www.HSVTicketSales.com.
Woodlands Auditorium Upcoming Events Jan. 27-28 Feet Don't Fail Me Now Feb. 18-21 Texas Tenors Mar. 8 Voces8 Mar. 20-23 Inherit the Wind, Village Players April 1-4 PaGAGnini Comedy Quartet April 18 BJ Thomas EVENTS continued from page 6 March 17 on Bridge Street in downtown Hot Springs. The world-famous parade’s entire route consists of the 98foot length of Bridge Street, the world’s shortest street in everyday use. Actor/comedian Jim Belushi will be the parade’s grand marshal, the latest in a series of celebrities that includes Bo Derek, John Corbett, Tim Matheson, George Wendt, Mike Rowe and others. For more information, go to http://www.shorteststpats.com/ Made your summer plans yet? look no further than Hot Springs Village’s 4th of July Extravaganza. With a huge fireworks display over Lake Balboa and a host of events for the whole family, this yearly event promises to be a great way to celebrate our nation’s birthday. More information will be available in the Spring Advocate. And that’s just the tip of the event iceberg, so to speak. With monthly music jams like the Rock Porch Sessions, a Chef Series featuring regional chefs and produce, a Kayak Fishing Tournament, the TRI-the-Village Sprint Triathlon and more, the coming months are going to be full of great opportunities for everyone. Don’t miss out!
The Ouachitas: A Great Place to Race, Fish, Learn, Play Jan. 10 Opening Day, Oaklawn Park, HS Jan. 27-28 Feet Don't Fail Me Now, HSV Feb. 1 Rock Porch Sessions, HSV Feb. 18-21 Texas Tenors, HSV Mar. 1-2 Little Rock Marathon Mar. 1 Rock Porch Sessions, HSV Mar. 8 Voces8, HSV Mar. 17 World's Shortest St. Patrick's Day Parade, HS Mar. 20-23 Inherit the Wind, Village Players, HSV March 31 The Chef's Table, HSV April 1-4 PaGAGnini Classical Comedy Quartet, HSV April 5 Rock Porch Sessions, HSV April 12 Collegiate Kayak Fishing Tournament, HSV April 13 A Titanic Event: Listen & Learn (Meet the Characters), HSV April 14 A Titanic Event: An Evening to Remember, (Dinner Theater), HSV April 18 BJ Thomas, HSV Apr 24-27 Ark. Literary Festival, Little Rock Apr. 26 Kayak Fishing Tournament, HSV Apr. 26-27 National Real Estate Open House, HSV May 5 Cinco de Mayo May 10 Warrior Dash 2014 Mud Run, Amity May 15-19 Little Rock Film Festival May 23-25 Riverfest, Little Rock May 29-31 Couples Invitational Golf Tournament, HSV May 31 HSV Chamber British Car Week, HSV June 5-7 Arkansas State HOG Rally, HS June 14 TRI-the-Village Sprint Triathlon, HSV July 3-5 Stars & Stripes July 4 Extravaganza, HSV July 11-13 Ike Eisenhauer State Farm Junior USTA Tennis Tournament, HSV Winter 2013 Hot Springs Village Advocate 7
Must Love Dogs HSV Dog Park Opens for Registered, Vaccinated Pets Hot Springs Village dogs are jumping, running and maybe even barking for joy. After months of fundraising and construction, the new DeSoto Dog Park, is open for business. A ribbon cutting was held at the facility on Nov. 18 and a "soft" opening is currently underway. The 1.5 acre park, located at the former HSV boat and RV storage facility site on DeSoto Park Drive, provides a place for “well-behaved” dogs to exercise in a clean, safe environment. To gain entry to the facility owners must provide proof of HSV pet registration, which is available for $11.00 per animal at the HSV Administration building. Dog parks not only provide an opportunity for dogs to interact but also for their owners to get together as well, according to a recent article in Dog Fancy magazine. "In an age when keyboards and touchpads connect us, off-leash parks flourish across the country because they are great gathering places for both dogs and dog owners to come together and enjoy each other's company,'' says Dog Fancy Editor Ernie Slone. "The best parks offer opportunities for
Dog
Park visitor "Kitty" Stonecipher (left) and her dog, Daisy, relax on a park bench. Two dogs frolic together in the large dog area.
socialization and exercise, but also strive to create a special bond and a sense of community.'' Hot Springs Village resident and Friends of the Dog Park member Katie Feather and her dogs, Cammie and Murphy, have already begun enjoying the new amenity. She said the park provides a place to connect with other owners. "It's a great place to meet people," she said. The park is divided into sections for large and small dogs and includes watering stations for both dogs and owners, waste management stations, and shade pavilions. It was developed by the Hot Springs Village Friends of the Dog Park, and approved by the Board of Directors. For more information, go to www.hsvdogpark.org.
DeSoto Dog Park Do's & Don’t’s
• Dogs must be licensed, vaccinated, and wear an appropriate collar with tags. • Please leash and unleash your dog(s) within the double-gated entrance and carry a leash for each dog inside the park. • Be responsible for the behavior of your dog(s) at all times. • Remain within visual sight and voice control of their dog(s) at all times. • Immediately clean up after their dog(s) and deposit waste in park receptacles. • No dogs allowed that are unattended by owner, under 5 months of age, in heat, sick or have an illness. • Please don't allow your dog to jump on people or bark excessively. • Aggressive dogs are not permitted. • No food including dog food or treats. • No smoking, alcohol or glass containers.
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2014 Projects West Gate Update To Restore Iconic HSV Landmark Work is now in progress on the restoration of the West Gate entrance to Hot Springs Village, located on Highway 7. The restoration includes reconstruction of the original E. Faye Jones design, including rebuilding the iconic fountain. Plans also include new landscaping, lighting, pumps, and signage as well as pond liner replacement. Though bidding is currently underway for rebuilding the fountain, as well as repairing and refurbishing structures including the rock wall, ponds, and signage, Public Works crews have already been hard at work on the project. First up, the ponds on the north side of the entrance were drained. In the process, hundreds of gold fish were relocated to Lake DeSoto. Crews plan to begin mucking out the northern ponds in preparation for installing new pond liners. Public Works also removed the old guard building, which was located in the West Gate entrance median. The structure, which was not built by E. Faye Jones, had been
West Gate restoration includes rebuilding iconic structure and fountain.
in disrepair and unused for a number of years. In the coming months, outside contractors and POA crews will be completing the work, which is estimated for completion in Spring 2014.
Water Plant Expansion Benefits Hot Springs Village The Hot Springs Village Water Plant Expansion, which is set for completion by July 2014, promises to be a great asset to members, both now and in the future. Residential growth is a key to continued opportunities for expansion. With the completion of the project on the horizon, one major limited factor to growth will be eliminated. The expansion, which began in January 2013, will increase the number of gallons of treated water per day from 4 million to 6 million, paving the way for the new residents and visitors who will move to the Village in the coming years. Four major portions of the project will be completed in the next few months. These include: rebuilding/replacing worn parts and installation of tube settlers in the clarifiers, installing new primary intake pumps, installing 10 Hot Springs Village Advocate Winter 2013
new high service supply pumps and replacing old controls systems Though modeling of the water distribution systems and the evaluation of the existing chemical feed systems added a cost of $311,091 to the project, bringing the total to $6,344,469, the work will be done concurrent with the existing work in order to provide a state-of-the-art water treatment plant and distribution system to support the needs of HSV for years to come.
These additional items will be funded partly from the balance of Water Plant reserve ($140,000), from savings in engineering costs ($45,000), and from the Public Works Maintenance and Capital budgets for 2013 ($126,000). The $6,344,469 also assumes no other contingencies will be needed. The expansion project is scheduled for completion on time and about $500,000 less than budget.
Inbound Lane to be Added at East Gate Plans are underway to add an inbound lane at the East Gate entrance to Hot Springs Village for members. Crews are surveying the area to create a design and layout for the project and to create a conceptual drawing from an aerial background.
The landscaping at Highway 5 has also undergone an update, with the HSV Men’s Garden Club planting some new flowers and plants this week. The HSV Recreation Department has extended irrigation to cover all of the landscaped areas at the entrance.
To:
David Twiggs, COO
Money Matters Hot Springs Village Year-to-Date Financials From: Donald J. Yucuis, CFO Date:
November 15, 2013
Re:
October 31, 2013 Financial Report
The net Fiscal Year 2013 year-end activity of -$816,373 remains the same as reported summarized below along with the estimated year-end cash balances:
At the Nov. 21 Board Regular Meeting, Don Yucuis, CFO, presented a financial report for Hot Springs Village including a total estimate of revenues, expenses and reserve transfers to year end December 31, 2013. For the period ending October 2013, year to date (YTD) revenues totaled $22.5 million and are expected to be $27.2 million or $1 million less than budget by year end. YTD operating expenses totaled $20.8 million and are expected to be $24.7 million by year end. 2013 YTD capital expenses were revised to $7.9 million because the Water Treatment Plant expansion is moving along quicker, on target and funded from set aside water reserves.
CATEGORY
FY 2013 AMENDED BUDGET
Revenues
FY 2013 ESTIMATED ACTUAL
28,262,766
27,255,084
Operating Expenses Revenue less Operating expenses
- 24,818,798
- 24,773,262
3,443,968
2,481,822
Principal on Bonds
-
260,000
-
260,000
Net Reserve Transfers
4,660,741
4,860,741
Capital Expenses
8,246,751
7,898,936
Net Activity
-
402,042
-
816,373
Year End Estimate Cash Estimated cash balances at year end for operating and reserves are as follows:
HSV Board Adopts Lean, Balanced Budget for 2014 Beginning Balance 12-31-12 **Operating Cash $ 5,053,737 Water Plant Reserve $ 5,372,305 Capital Reserve $ 1,833,959 Building Reserve $ 300,000 Revenue Total Operating Expenses $12,560,001 ** Assumes $2 million of prepays.
Adopted Summary
4 1 0 Y2
F
FY 2013 Estimated Estimated ending Balance Net Activity 12-31-13 ($ 816,373) $ 4,237,364 ($ 4,600,000) $ 772,305 ($ 260,741) $ 1,573,218 0 $ 300,000 $ 28,265,816 ($($5,677,114) 25,064,452)$ 6,882,887
Net Revenue less Operating Expenses $
3,201,364
A more detailed analysis of the financial status at ten months ending October 31, 2013 ($ 270,000) five. Principal on Bonds
Transfer to Reserve
($
710,000)
Total Bonds and Net Transfers Net Activity before Capital Expenses Capital Expenses Net Activity for FY 2014
$ $ ($ $
1,227,305 4,428,669 4,428,669) 0
Overall Summary – Overall revenue is worse (less) than budget and expenses and ba Transfer from Reserve $ 2,207,305 (more) than budget for the year to date (YTD) ending October 31, 2013.
The FY 2014 Hot Springs Village Budget adopted by the Board of Directors in the Oct. 16 Regular Meeting projects a lean, balanced financial outlook. The Board held three public budget review sessions related to the FY 2014 budget in September and October. Staff presented their respective budget highlights and public comment was received before at each review session before formal Board approval Oct. 16. FY 2014 revenue of $28.2 million includes modest increases in almost all user fees (see related article) and assessments (see related article). FY2014 operating expenses of $25.0 million include the following: • a net increase of five full-time employees; three in 12 Hot Springs Village Advocate Winter 2013
Public Safety, one in Permitting and one in Public Works; • a merit pool for eligible employees; • an employee contribution to the health insurance premium; • health plan changes that result in cost savings to the POA; • no significant changes to the other existing fringe benefit plans; • $1.1 for continued maintenance of streets, culverts and crack sealing; • $157,000 for Lake Maintenance. The budget document is available for viewing at www. hsvpoa.org | governance | financials. Winter 2013 Hot Springs Village Advocate 11
Money Matters Assessment Increase In Effect Jan. 1; Fee Schedule Online The Annual assessment increase of $0.68 per month, which was approved by the Board of Directors in 2013, will go into effect on Jan. 1, 2014. This will increase the total annual assessment by $8.16. An amendment to Article X, Section 3, which was passed Oct. 3, 2007 and became effective April 20, 2013, gave the Board the authority to increase the annual assessment each year above the previous year using the Consumer Price Index, South Region, All Items (CPI), as of June 30, as promulgated by the Bureau of Labor Statistics of the U.S. Department of Labor. This year, the CPI was 1.9 percent. The assessment increase requires a two-thirds majority vote of the Board. The 2014 fee schedule is now available online at www.
hsvpoa.org. The document, which was approved by the HSV Board includes a number of modest fee increases. These increases include a $.10 per month increase in the ambulance fee which is passed through to LifeNet (see related story), and $.50 per month increases to water, sewer and sanitation. An excess water fee increase of 2.5 percent is also reflected. Golf fees were increased an average of 3.1 percent overall and Recreation fees reflect an average of 2 percent increase. Other minor fee increases include general administration fees to decals, identification cards, gate cards and work passes as well as boat registration and library cards. To view the 2014 Recreation Fee Schedule, go to www. hsvpoa.org | Recreation Fees.
Pay Annual Renewals Today, Forms Available Online It’s time to renew vehicle decal and other annual fees. For your convenience, the HSV Accounting Department mailed renewal forms to members who purchased vehicle decals in 2013. Please verify the member information on the vehicle decal renewal forms for accuracy. Complete missing information and clearly mark corrections, additions or deletions. Please mail in the renewal forms and a check with the appropriate payment or credit card information to Property Owners Association, 895 DeSoto Blvd., Hot Springs Village, AR 71909. The 2014 annual fee renewal forms, which were mailed in previous years, are available online at www. hsvpoa.org. A direct link is also included on the site homepage. Forms are also available at the HSV Administration office. The following forms are online: pet registration, private cart and boat registration as well as forms for annual recreation amenities, tennis and GHIN, annual golf fee/cart lease in-
formation, library cards and dependent cards. Members may also pick up forms at the Administration Office, located at 895 DeSoto Blvd. Forms are available in both PDF and Microsoft Word formats. Members have two options for printing the forms online: print out Microsoft Word form(s) and fill in manually
or fill out the PDF form(s) online, which will calculate the appropriate fees including sales tax, allowing the member to print a completed form. To view the PDF forms, Adobe Reader 10.0 or later must be installed on your computer. To download the latest version of this software, click here. See RENEWALS page 13
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Hot Springs Village News HSV General Rules and Regulations Available Online An updated version of the Hot Springs Village General Rules and Regulations is now available online at www.hsvpoa.org. General information about the Village is available on the website
and in documents published by the Communications and Marketing departments and is not a part of the updated document, which will also be placed in HSV facilities for members and guests. To view, click here or go
to www.hsvpoa.org |Governance | Governing Documents | General Rules and Regulations.
RENEWALS continued from page 12 Please be aware that you cannot pay these fees online. Members have two payment options: mail the forms along with check or credit card information to the POA at the address listed above or bring the documents along with a check or credit card information to the Administration Building, weekdays from 8:00 a.m. to 4:30 p.m. For more information, please call 501-922-5519 or 501-922-5556 or email customerservice@hsvpoa.org. Stay up-to-date on the latest upcoming events and news. Click here to subscribe to This Week in HSV. Sign up today.
Winter 2013 Hot Springs Village Advocate 13
Hot Springs Village News
Register Your Storm Shelter and/or Safe Room Today Help the Hot Springs Village Police and Fire Departments by registering your storm shelter and/or safe room today. The Permitting and Inspections Department and the Police and Fire Departments are working together to identify the locations of existing storm shelters and/or safe rooms in homes throughout Hot Springs Village. The Departments request residents with these shelters to register their homes at 501-922-5562. Please provide the following information when registering: • What is the exact location of the storm shelter or safe room in the home? Is it located in a stairwell or basement? • What kind of vault is used: steel or concrete? Please note that exterior key accessibility will be required for post storm entry by emergency personnel if latches are engaged from the inside. Following initial contact with the Permitting & inspections Department, staff will set up an appointment
to visit your home to determine GPS coordinates of the exact location of the shelter (inside or outside the home). For new construction of storm shel-
ters or safe rooms, the Permitting & Inspections Department will determine GPS coordinates when inspecting the construction for the exact location (inside or outside the home) and will share the information with the Police and Fire Departments. Registering a shelter or safe room on this list will help provide extra safety for residents. This information will be kept private. In the event of an emergency, the list of registered shelters and safe rooms will be provided to responders to aid search and rescue efforts.
Contact AT&T For U-Verse Availability AT&T U-verse TV, internet and voice services is now available in select Hot Springs Village neighborhoods. The initial neighborhoods Andorra, Brilliante, Cartagena, Cielo, Diamante, Encantado, Guadalajara, Isabella, Ladera, Levantino, Magnifico, Marinero, Pacifica, Promesa, Sacedon, Santa Maria, Santiago, Sergio, Sorpresa, and Vereda. (Please note all
homes in the above subdivisions may not have U-verse availability.) Contact Patti Rhodes, AT&T Uverse Marketing Manager and HSV member, at 501-765-4823 or patti. rhodes@att.com to confirm U-verse availability to your home, schedule an in-home visit, and/or schedule a time to meet with an AT&T representative in Hot Springs Village.
Free Email Utility Billing In a cost-saving effort, the Hot Springs Village Property Owners Association now offers water, sewer and sanitation billing via email at NO CHARGE to members. Please consider signing up for this efficient and cost-saving service. Forms are available to download and print online at www.hsvpoa.org. Bring or mail the completed form to the Administration Building, located at 895 DeSoto Boulevard in Hot Springs Village, from 8:00 a.m. – 4:30 p.m. Monday – Friday or call 501-922-5556. PLEASE NOTE: Signing up to receive Utility Email Billing does NOT affect automatic bank drafts and you are not required to pay your utility bill online. 14 Hot Springs Village Advocate Winter 2013
EMERGENCY Main Number COO/GM Assistant GM Accounting Fire Non Emergency Golf Marketing P&I Police Non Emergency Public Works Recreation Tee Times Visitor Center
911 501-922-5556 customerservice@hsvpoa.org 501-922-5530 dtwiggs@hsvpoa.org 501-922-5541 lmayhood@hsvpoa.org 501-922-5556 accounting@hsvpoa.org 501-922-2210 jmiller@hsvpoa.org 501-922-5549 jpaul@hsvpoa.org 501-922-5561 dbotkin@hsvpoa.org 501-922-5562 bellison@hsvpoa.org 501-922-0011 gadams@hsvpoa.org 501-922-5524 jtemple@hsvpoa.org 501-922-0322 sheffer@hsvpoa.org 501-922-2858 teetimes@hsvpoa.org 866-984-9963 vc@hsvpoa.org
www.hsvpoa.org
Hot Springs Village News
Fitness Center Silver Sneakers Membership Tops 1,100; Check 2014 Eligibility with Personal Insurance Providers The Coronado Fitness Center began a partnership with Healthways Silver Sneakers program in 2013. Enrollment for the program continues to be very successful with more than 1,100 people taking advantage of the benefits. The program will continue in 2014. Members who are already enrolled in Silver Sneakers are eligible for free
Fitness Center membership including unlimited use of all classes and services, with the exception of massage therapy. Due to changes in healthcare coverage in previous months, current and enrollees and those who are interested need to verify eligibility with personal insurance providers. For more information, call 501-922-0322.
Winter Road Safety Tips As the weather turns colder, HSV Police Chief Gary Adams reminds residents to consider the following tips. “Stay off the roads when they are covered with ice and snow,” said Adams. “Only go out if absolutely necessary, and if you have to go out, be sure to take appropriate precautions.” He said residents should dress warmly, in a coat, gloves and hat, in case of emergency, as well as keep a blanket and cell phone in the car. “Use common sense,” he said. “If you can’t drive on ice; don’t!” Click here for a list of driving safety tips from the Arkansas State Police.
Obey Posted Signs Hot Springs Village Police Chief Gary Adams reminds members to obey signs posted at HSV manned gate entrances. The signs help our Public Relations Officers (PROs) to work efficiently and safely, helping to “keep the Village a safe place to live and visit,” said Adams. Please note the speed limit for entering Hot Springs Village is 15 mph. This limit is in place to protect the safety of the PROs, who are often outside the gate building assisting HSV members and visitors. Also, please remember to turn off head lights when entering through the East and West Gates. Winter 2013 Hot Springs Village Advocate 15
Hot Springs Village News
HSV Fire Department Offers CPR Training Every year in the U.S., more than 300,000 Americans experience sudden cardiac arrest, according to the American Heart Association (AHA). About 95 percent of cardiac arrest victims die before arriving at the hospital. Sudden cardiac arrest can happen to anyone at any time. Many victims appear healthy with no known risk factors. Sudden cardiac arrest may occur when electrical impulses in the heart become rapid or chaotic, which causes the heart to suddenly stop beat-
ing effectively. Effective bystander cardiac pulmonary resuscitation (CPR) provided immediately after sudden cardiac arrest can double or triple a victim’s
chance of survival, but only 32 percent of cardiac arrest victims get CPR from a bystander, according to the AHA. Learn CPR today and you could save a life. The Department will be holding CPR training classes in 2014. Get your name on the list today by calling 501-922-2210 or email jmiller@hsvpoa.org. Classes will be scheduled when enough people have expressed interest. Don't delay. CPR training saves lives. You could save the life of a loved one or friend.
Congratulations to “Adopt a Hydrant” Winners Congratulations to Darlene Filley, first place winner of the Hot Springs Village Fire Department “Adopt a Hydrant” contest. Her depiction of Smokey the Bear is located on Pardon Lane. Filley received a special first place award made by Lee Smith, a member of the Hot Springs Village Woodworkers. Second place went to Judy Freidel, for her Dalmatian, located by the POA administration building. And third place was awarded to Frank Mason for his Face and Dalmatian, located on Ballobar Way. Winners also received $25 gift cards to The Home Plate and Applebee’s. “It was a tough decision,” said Jason Miller, HSV Fire Chief, noting that there were many creative entries. Although the contest has ended, it’s not too late to “Adopt a Hydrant.” Drop by the Cortez Fire Station to
1st Place Winner
2nd Place Winner
3rd Place Winner
pick up red paint and let your creativity flow in your neighborhood. For more information on the “Adopt a Hydrant” program, please call the Cortez Fire Station at 501-922-2210.
Fire Department Offers Smoke Detector/Home Inspections On average, seven people die in home fires in the United States each day. According to the National Fire Protection Association, almost two-thirds of home fire deaths resulted from fires in properties without working smoke alarms. A working smoke alarm significantly increases your chances of surviving a deadly home fire. 16 Hot Springs Village Advocate Winter 2013
Smoke alarms that are properly installed and maintained play a vital role in reducing fire deaths and injuries. Having a working smoke alarm cuts the chances of dying in a reported fire in half. Does your home have adequate smoke detectors? Thanks to a donation of 60 smoke detectors from Arkansas Children's Hospital, the Fire Depart-
ment is currently offering a smoke detector/home inspection program for members. One detector per household will be made available and provided to members whose homes do not have an adequate number of detectors or have non-working units. Don't wait until it's too late - schedule an appointment today. Call 501-922-2210 or email jmiller@hsvpoa.org.
Hot Springs Village News
Medical Helicopter Service Among LifeNet Benefits Hot Springs Village contracts with LifeNet Inc., to maintain three strategically located state-of-the-art Advanced Life Support (ALS) ambulances within the Village to satisfy the emergency service needs of occupants of residential properties. At the Oct. 16 Regular meeting, the HSV Board of Directors voted to extend the contract with LifeNet, Inc. for five years with a monthly increase of $.10 per month, beginning Jan. 1, 2014. This increase will be reflected on resident utility bills. The LifeNet contract includes several new benefits for Hot Springs Village residents. These include emergency response times of 8:59 minutes on 90 percent of all calls classified as "life threatening" within Hot Springs Village and medical helicopter am-
bulance service benefits. Members with insurance will never receive an air ambulance bill for emergency or non-emergency advanced life support (ALS) helicopter ambulance services meeting their insurance company's or federal insurance medical necessity requirements. In addition, an Emergency transport for Hot Springs Village occupants with Medicare, with or without a supplemental policy or occupants with private insurance that pays a
portion of the ambulance charges, will be covered at 100 percent. If the claim is denied by your insurance or Medicare the occupant will receive a bill for 100 percent of the charges incurred. If the insured does not agree with the determination their insurance or Medicare makes, it is the insured’s responsibility to appeal the claim to their insurance company or Medicare. If the appeal is successful, the bill will be paid by the insurance or Medicare and the Hot Springs Village occupant will owe nothing. If the appeal is unsuccessful, the occupant should notify LifeNet Inc., and they will reduce the bill due for Hot Springs Village occupants by 40 percent. The occupant will be responsible for 60 percent of the bill.
Adams Promises "Open Door," Effectiveness, Efficiency Since Gary Adams, the new Hot Springs Village Police Chief, took office Sept. 30, he has been settling in to his new job, meeting officers, dispatchers and PROs, and getting acquainted with HSV life. Adams said he found quite a few similarities between the HSV Police Department (PD) and the other agencies he worked with prior to his employment in HSV, noting he was "very pleased" with the knowledge and experience of the men and women working in the PD and at the HSV gates. "I have also been impressed with their dedication." Adams said he intends to have an "open door policy" as Police Chief as a way to "open and improve communications in the department by meeting with and listening to all employees, sworn and non-sworn." In addition, the HSVPD has already ordered new duty weapons for all officers, to replace the current weapons, many of which were 14-15 years old. Adams said he will spend the coming months working to address issues to "improve the police department's effectiveness and efficiency through delivering public safety services to the community and improving the working
conditions of the agency." Adams previously served as Police Chief for 13 years in University Park, Texas, an affluent suburb four miles north of Dallas. He also worked for 25 years with the city of Texarkana, Texas, working in all capacities of the Police Department, from patrol officer to Captain. Adams is a graduate of the FBI Academy, has an M.B.A. from Texas A&M, and has served as President of the Texas Police Chief ’s Association. 700 Balearic Rd. 501-922-4503 (corner of Balboa & Balearic Roads)
SUNDAY WORSHIP SERVICES:
www.cohumc.com Adult Sunday School 9:00 & 10:15 a.m. Nursery Available All Services Senior Pastor —Dr. Walter L. “Bubba” Smith
8:40 a.m. Traditional Service 10:15 a.m. Traditional Service 11:20 a.m. A casual, come-as-you-are service A Stephen Ministry Caring Congregation
Winter 2013 Hot Springs Village Advocate 17
Board News Make a Difference in Your Community; Serve on the HSV Board Want to make a difference in Hot Springs Village? Then consider serving on the Board of Directors. Two board positions are open in 2014 for three year terms. Interested members may pick up an application packet from the
General Manager’s office at the Administration Building, 895 DeSoto Blvd., weekdays from Monday, Dec. 2-Thursday, Jan. 16, 2014, by calling 501-922-5530 or www.hsvpoa. org | Governance | Board of Directors | 2014 Board Application on Dec. 2.
Completed applications with resume and photograph are due by 4 p.m. on Thursday, Jan. 16, 2014. Information on candidates, including photographs and unedited statements will be printed in the Spring 2014 Advocate for public review.
Ad Hoc Committee Focuses On Optimizing Health Services Good health is key to living an active, happy lifestyle. And access to quality health services is a necessity for continuing that lifestyle. The Ad Hoc Health Services Committee, formed by the HSV Board of Directors at the Sept. 18 Board Regular Meeting, will identify and make recommendations to optimize Village health services, development of resources and health services improvement strategies for members. Members elected to the committee at the Nov. 21 Regular Meeting include: WM Botkin, M.D., Chad O'Kane,
18 Hot Springs Village Advocate Winter 2013
Janice Dean, Don Stevens, Mary Ellen Farney, Missy Masterson and Edith Fraley, M.D.
2014 Board Meeting Calendar Set During the Nov. 21 Regular Board Meeting, the Board of Directors approved the 2014 Board meeting calendar for planning purposes. The calendar also includes the Annual Meeting and Committee Appreciation reception. For Board Meeting dates, click here.
Notable In Hot Springs Village
DeSoto Golf Course Set to Re-Open in April 2014 The DeSoto Golf Course renovation is nearing the final stages of completion, according to John Paul, HSV Director of Golf. The course is set to re-open in April 2014. Crews will be working throughout the winter to complete the remaining projects. Paul said only a few major projects remain including rebuilding the bridge on hole #7, and renovations along some of the cart paths. A large landscaping project is also underway between 10 tee and 18 green. There will be additional drainage to the right of 3 green, behind 8 green and just below the swimming pool on # 1 as well as adding additional irrigation behind 15 green. Other projects include installation of new signage
around the course, adding sand to all of the renovated bunkers, edging all the paths, fixing the rock work on many of the bridge headers and rolling all of the new sod. “The course is looking very good and should be ready to open in mid- April,” said Paul. “A few of the greens have some spots left to fill in around the edges but they are 95 percent grown in and look great. The collars have established well and will be a highlight of the new course.” Paul said he looks forward to a great golfing season in 2014, with many new events on the calendar. “We will continue with specials throughout the year and enhanced couples events,” he continued. To schedule a tee time, go to www.hsvpoa.org and click on the link on the home page or call 501-922-2858.
Invite Friends and Family to Experience HSV in 2014 Invite your friends and family to experience all that Hot Springs Village has to offer. Visitors play golf at member rates with a valid state ID; (go to www.HSVStateWeeks.com for the latest dates and regulations).
2014 State Week Dates Dec 30-Jan 5: Montana Jan 6-12: Wyoming Jan 13-19: Idaho Jan 20-26: Maine Jan 27 – Feb 2: Oregon Feb 3-9: North Dakota Feb 10-16: South Dakota Feb 17-23: Massachusetts Feb 24-Mar 2: Connecticut Mar 3-9: New Jersey Mar 10-16: Delaware Mar 17-23: New Hampshire Mar 24-30: Rhode Island Mar 31 – Apr 6: Ohio Apr 7-13: Nebraska Apr 14-20: Texas Apr 21-27: Louisiana Apr 28 – May 4: New Mexico
May 5-11: Mississippi May 12-18: Illinois May 19-25: Alaska May 26- Jun 1: South Carolina June 2-8: Georgia Jun 9-15: Nevada Jun 16-22: Alabama Jun 23-29: Kentucky Jun 30 – Jul 6: West Virginia Jul 7-13: Virginia Jul 14-20: Maryland Jul 21-27: Tennessee Jul 28-Aug 3: Indiana Aug 4-10: Utah Aug 11-17: North Carolina Aug 18-24: Arkansas Aug 25-31: Kansas Sep 1-7: Washington
Sep 8-14: Hawaii Sep 15-21: Missouri Sep 22-28: Washington DC Sep 29-Oct 5: Colorado Oct 6-12: California Oct 13-19: Wisconsin Oct 20-26: New York Oct 27-Nov 2: Michigan and Canada Nov 3-9: Minnesota Nov 10-16: Pennsylvania Nov 17-23: Oklahoma Nov 24-30: Florida Dec 1-7: Texas Dec 8-14: Iowa Dec 15-21: Arizona Dec 22-28: Puerto Rico Dec 29-Jan 4: Vermont Winter 2013 Hot Springs Village Advocate 19
Notable In Hot Springs Village
New Home Permits Exceed Budget Expections; Construction Begins on Mt. Carmel Garden Homes Great things are happening in Hot Springs Village and more people are moving here to check it out. Permitting and Inspections reports the Architectural Control Committee has issued a total of 72 new home permits since Jan. 1. That’s 12 more than budgeted for 2013. Construction has begun on 10 garden homes in the Mt. Carmel Community, located at the Balboa Gate. The HSV Board of Directors 12-01-13
Winter 2013
Winter 2013 12-01-13
20 Hot Springs Village Advocate Winter 2013
approved a development agreement with Mt. Carmel to build 16 garden homes and a community center building. All Saints Anglican Church recently received a building permit to construct a new 3,650 sq. ft. worship center at #3 Jardinero Drive. The proposed sanctuary will hold 66 people.
Construction is currently underway on 10 garden homes in the Mt. Carmel Community, located at the Balboa Gate.
Notable In Hot Springs Village December
January
1 Christmas Tree Lighting, CCC Patio 2 Cedar Mountain Singers, Woodlands 4 Board Work Session, Ponce 4 A Team, CCC 5 Newcomers' Coffee, Ponce 5 GM Coffee, CCC 6 Lion's Bingo 7 Village Merry Mixers Dance, CCC 8 ASO Concert, Woodlands 10 Village Chorale, Woodlands 11 A Team, CCC 12 Hot Springs Concert Band, Woodlands 13 Beboppers Dance, CCC 14 Country Two Steppers, CCC 17 Arkansas Blood Institute, CCC 18 Board Regular Meeting, Ponce 18 A Team, CCC 21 Village Merry Mixers Dance, CCC 25 Christmas 26 Arkansas Blood Institute, Ponce 30 Village Merry Mixers Dinner/Dance, CCC
2 GM Coffee, CCC 3 Lions Bingo, CCC 4 Rock Porch Session, DeSoto Club 4 Village Merry Mixers Dance, CCC 8 Board Work Session, Ponce 8 A Team, CCC 11 Country Two Steppers, CCC 15 Board Regular Meeting, Ponce 15 A Team, CCC 17 Lions Bingo, CCC 18 Village Merry Mixers Dance, CCC 21 Arkansas Blood Institute, CCC 22 A Team, CCC 25 Beboppers Dance, CCC 27 Feet Don't Fail Me Now, Woodlands 28 Feet Don't Fail Me Now, Woodlands 29 A Team, CCC
Moving to Hot Springs Village in 2014? Then, plan to attend a Newcomers Coffee.
February 27, April 24, June 26, August 28, October 23, December 4 9:00 a.m. Ouachita Activities Building, Ponce de Leon Center
February 1 5 6 8 11 12 13 15 18 19 20 21 19 21 26
Rock Porch Sessions, DeSoto Club A Team, CCC GM Coffee, CCC Country Two Steppers, CCC Valentine's Cararet, CCC A Team, CCC Cirque Zuma Zuma, Woodlands Village Merry Mixers Dance, CCC Texas Tenors, Woodlands Texas Tenors, Woodlands Texas Tenors, Woodlands Texas Tenors, Woodlands A Team, CCC Lions Bingo, CCC A Team, CCC
March 1 Village Merry Mixers Dance, CCC 4 Voces 8, Woodlands 5 Board Work Session, Ponce 5 A Team, CCC 6 GM Coffee, CCC 7 Lions Bingo, CCC 8 Country Two Steppers, CCC 11 Ouachita Speaker Series, Ponce 12 A Team, CCC 15 Village Merry Mixers Dance, CCC 17 St. Patrick's Day Party, DeSoto Club 18 Arkansas Blood Institute, CCC 19 Board Regular Meeting, Ponce 19 A Team, CCC 20 Inherit the Wind Woodlands 21 Lions Bingo, CCC 21 Inherit the Wind, Woodlands 22 Inherit the Wind, Woodlands 22 Beboppers Dance, CCC 23 Inherit the Wind, Woodlands 26 A Team, CCC 27 Last Thursday, CCC 29 Rotary Flea Market, CCC 31 Ouachita Chef Series, DeSoto Club
Ouachita Chef Series
Fourth Monday of Every Month Beginning March 31, 2014
Winter 2013 Hot Springs Village Advocate 21
As a Sam’s Club Member you can take advantage of: • • • •
Year Round Savings Low prices on trusted name brands Convenient services like our Pharmacy, Optical Center, Photo Center, and Tire and Battery Center An exclusive Sam’s Clubs incentive to kick start your savings
If you partner with Sam’s club, you could receive a free $10 or $25 gift card for New Sign-ups and/or Renewals. Be sure to ask for more details on how you can take advantage of this offer!
4650 Highway 7 North Hot Springs Village, AR 71909 (501) 984-6074 Mon - Fri: 7:00 am - 6:00 pm, Sat: 8:00 am - 5:00 pm
Full-service hardware store and lumber yard Competitive pricing with local hometown service Free plan take-offs Free estimates Delivery available throughout central Arkansas https://www.facebook.com/villagehomecenter
Hot Springs Village 895 DeSoto Boulevard Hot Springs Village, AR 71909
www.HotSpringsVillageAR.com
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