Retail Focus Magazine 121 by Retail Focus

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2021 #121 www.retail-focus.co.uk @retailfocus

retail focus

changing FACE of retail

Gentle Monster has launched the latest HAUS project, a new vision of ‘Future Retail’ that defies stereotypical notions of commercial space. Retail Focus cover August 21.pdf

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29/07/2021

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contents

CONTENTS

FOLLOW RF: 25k+

35k+

15k+

33 39

25 11-15

News

33-35

42 Project Focus

42-43

Ferrari

25-27

FEATURE

36-37

Retail Lighting

29-30

Project Focus Anand Jewels

Project Focus

Project Haus

50-53

AWARDS

PROFILE

Etude House

39-40

Project Focus EE

The Cornish Bakery

LEADER

welcome

#121

It’s beginning to look a l ot l i k e Chr i s tma s . Y es , i t r ea l l y i s tha t ti me of yea r ag a i n w h e n we dig Michael Bublé out of s tor a g e to s er enad e s hop p er s a s they r us h to s e cu re th o s e must-have gifts in time for the b i g d a y on D ec emb er 2 5th. Here at Retail Focu s , w e a r e ful l y emb r a c i ng the fes ti ve s p i r i t, w i th Chr i s tm a s v e ry much a focus theme th i s i s s ue a s w e c el eb r a te s ome of the ma ny c r ea ti ve a n d co l o u rf u l seasonal window displ a ys on p a g e 1 7 . As it is the season of g ood w i l l , w e a l s o w a nt to p a s s on a hug e c ong r a tu l a ti o n s to all of the winners at the r ec ent 2 0 2 1 Cr ea ti ve Reta i l Aw a r ds . The event i n O cto be r welcomed a record crow d a t Pr oud E mba nk ment a nd w e pa y tr i b ute to the w i n n e rs i n a special feature on pag e 50 . Also this issue, we get the i ns i d e tr a c k on s ome of the l a tes t d evel op men ts i n th e wider retail industry, in c l ud i ng the i nc r ed i b l e Ana nd Jew el s s tor e a t the D B M a l l i n Bhopal and the stunni ng i nter i or tha t g r eets vi s i tor s . Design4 Retail and E TU D E HO U S E gi ve us a g l i mp s e i ns i d e the fl a g s hi p s to re i n Seoul and explain how the new -l ook s i te ha s b een devel op ed for i nc r ea s i ng l y d i g i ta l shoppers, while Ferrari s how c a s es i ts a mazi ng new fl a g s hi p s tor e i n the hea rt o f M i l a n . We also take a look a t the futur e of r eta i l , w i th Coa c h r evea l i ng deta i l s o f i ts n e w ‘Windows of the Future’ , w her e i ts s tor es a r ound the w or l d w i l l b e r ei ma gi ne d a s community hubs offering b es p oke exp er i enc es . In addition, Gentle M ons ter ta k es c entr e s tag e w i th i ts l a tes t HAU S p r oject, a n e w vision of ‘Future Retail ’ tha t a i ms to d el i ver a n unp r ec ed ented c ul tur a l exp e ri e n ce to shoppers. If all this, and indeed the fes ti ve s ea s on, w a s not enoug h to g et exc i ted a b o u t, th e n there is plenty more to c ome over the next few months , i nc l ud i ng the r etur n o f p h y s i ca l industry events in 2022 , s ta r ti ng w i th Cr ea ti ve D es i g n a nd D i s p l a y Connec ti o n s i n February. From all of us here at Reta i l Foc us , ha ve a ver y mer r y Chr i s tma s , a nd her e’ s to a h a p p y and prosperous New Y ea r !

EDITOR

Terry Clark terry@retail=focus.co.uk +44 (0)330 0535 024

Lee Cullumbine lee@retail=focus.co.uk +44 (0)330 0535 024

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ACCOUNTS

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Get more from Retail Focus online! For subscription enquiries please email: info@phygital.me Retail Focus is published 6 times a year by Phygital Media and Events Ltd.

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No part of Retail Focus may be reproduced, stored in a retrieval system or transmitted in any form without permission. Please address all enquiries to the editor at the above address. The opinions expressed in Retail Focus are the views of the writer and do not necessarily reflect the views and opinions of the publisher. Every effort has been made to ensure accuracy of the information contained in these pages. We will assume permission to publish

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EVENTS

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NEW INDUSTRY EVENT CONNECTIONS BOUNCE, LONDON 10 FEBRUARY 2022 Creative Design & Connections provides an element of fun and networking as well as one-to-one meetings. The quirky setting of Bounce Old Street, London, will let suppliers and buyers soak up the atmosphere, play some ping-pong and enjoy networking drinks and food after the one-to-one meetings have taken place.

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MAPIC CANNES, FRANCE 30 nov - 2 Dec 2021

EuroCIS Düsseldorf 15-17 april 2022

VM & Display Show bdc, LONDON 5-6 april 2022

MAPIC has always been at the leading edge of the retail revolution, constantly adding new location-based elements while remaining true to its core mission to bring retailers, developers, cities, investors and specialists together to understand, embrace and drive forward amazing lifestyle destinations, attracting attendees from more than 80 countries.

Digitalisation is progressing and has already forced retail to gear up technologically to meet the needs and expectations of fully connected shoppers. EuroCIS 2022, explores the need for innovative technology solutions within the modern retail environment.

The VM & Display Show is the place for all your visual merchandising and display needs. Visitors can meet with an array of industry experts who can help make displays a reality, from concept to installation. Discuss your visual merchandising and display requirements with experts in your field.

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news

NEWS

Freshly Cosmetics announces its first flagship beauty store in the UK S pan i s h be au ty br an d, Fr e s h l y Co s m e tics , h av e an n o u n c e d th at th e y w i l l be o p e n in g a s tan dal o n e be au ty s to r e th i s No v em b e r , s itu a te d i n th e h e ar t o f L o n do n ’ s bu s tl i n g Ca r n a b y Str e e t. Fr e s h l y S to r e L o n do n w i l l be th e f o u r th s to r e i n th e pl an t-bas e d be au ty b r a n d ’s r e ta il po r tf o l i o . I ts i n te r i o r pr o m i s e s to be a ta n gib le r e pr e s e n tati o n o f Fr e s h l y ’ s c o m m itm e n t to s u s tai n abi l i ty an d h as be e n c r e ate d u s in g s u s tai n abl e an d r e c y c l e d m ate r i als in c o l l abo r ati o n w i th V al e n c i an de s i g n s tu d io Cu l de S ac . Th e s to r e ’ s de s i gn e c h o e s th e m o d e r n vivacity an d e x u be r an c e th at r adi ate s f r o m Fr e s h ly ’s e -c o m m e r c e s i te an d h as ado pte d th e ico n ic c u r v e f e atu r e th at i s al s o pr e s e n t in its e x is tin g s to r e s an d th at r e f l e c ts i ts pe r s o n a lity a s a b r a ve an d c o r n e r l e s s br an d. R F

Bluewater signs local independent brands to new concept Land sec ha s announc ed a new retail concept for B l uew a ter, which will show c a s e a n a rra y of indep end ent b ra nd s w i thi n a d ed ica ted spa c e. The p rojec t i s a p a rtnership betw een L a nd s ec , the loca l trad e orga ni s a ti on, Produc ed in K ent, and its memb ers . The 2,000 s q ft s tore i s s et to b e at Bluewate r for s i x months , featuring dedi c a ted d emons trati on sp a ces, ta sting s ta ti ons a nd other intera ctive features . I t w i l l w ork on a rota ting ba s i s a nd reg ul a rl y introd uce new b ra nd s , to k eep the d estina tion’s a nd c onc ep t’ s offer fresh a nd ex citi ng for g ues ts , and to p rovid e a phys i c a l p l a tform for a s many b ra nd s a s p os s i b l e. Severa l b us i nes s es ha ve b een introd uced, incl ud i ng Shep herd Neame, K ent C ri s p s , K enti s h Pi p , Ma idstone Disti l l ery, C offee B ea n Shop , Fudg e Ki tc hen a nd M eop ha m Va lley Viney a rd w i th more l ooki ng to join this y ear.

NEWS

KitchenAid launches’ Making the everyday, colourful’ pop-up ‘Making the everyd a y, c ol ourful ’ is a reta il ex p eri enc e tha t b ri ng s the colourful s i d e of K i tc henAi d to life in a phys i c a l envi ronment a nd is a play on thei r ‘ M a k i ng Moments Unfor g etta b l e’ c a mp a i g n. K itchenAid w an ts to c el eb ra te how their unique p rod uc t ra ng e can make the everyd a y c ol ourful , fun a nd memo ra b l e w hi l s t d emonstra ting a l l the w ond erful p ossibilities th a t c ome w i th thei r d iverse rang e. The tea m o f K i tc henAi d g urus will b e on ha nd throug hout Novemb er at B l uew a ter s hopp i ng centre to demons tra te the ra ng e of p rod ucts to k een c ook s , b a k ers or those that a re l ook i ng for the ultimate p resent thi s C hri s tma s . Desig n a g enc y B a c kl a s h w ork ed with K itchenAid for the new reta i l initia tive for th e b ra nd . RF

Hanover prepares to welcome a string of new retailers to Mayfair Gr ea t Portla nd Es ta tes ha s a nnounc ed its 8 ,4 00 sq ft Med i c i C ourtya rd i s d ue to officia lly op en to the p ub l i c l a ter thi s m o nth. Located at the c entre of Hanover, GPE’s la test 221,5 0 0 s q ft mi xed -us e de velop ment – ow ned b y the joi nt venture GHS Limited Pa rtn ers hi p – M ed i c i C ourtya rd will be one of the fi rs t p ubl i c c ourtya rd s to o pen in M ay fair fo r more tha n a c entury. Th e newly crea ted c ourtya rd op ens a s Hanover p rep a res to w el c ome a s tri ng of n e w retailers a nd oc c up i ers . The 1.3-a cre mi xed -us e d evel op ment in c l udes 167,5 00 s q ft of b ra nd -new g ra d e A o ffices, 4 0,000 s q ft of new reta i l uni ts pr e dominantly fac i ng New B ond Street a nd six lux ury resid enti a l a p a rtments . No. 2 0 Hanover Sq ua re – w hi c h i s one of M a yfa i r’ s last surviving Grad e I I -l i s ted b ui l d i ng s – is now officia lly home to the new L ond on Fashion Aca d emy s up p orted b y l uxury f o o twea r designer, Ji mmy C hoo. Stud ents o f the a cad emy w i l l ha ve the op portuni ty to showca se their w ork i n one of GPE ’ s new lu xury reta il units tha t forms p a rt of the Hanover scheme. R F

NEWS

Creative Design & Display Connections The org a nisers b ehi nd the Creative Reta il Aw a rd s ha ve launched the i na ug ura l C rea ti ve Design & Displ a y C onnec ti ons (CDDC) meet th e b uyer event. To b e held in Feb rua ry 2 0 2 2 a t Bounce O ld Street i n L ond on, the event cons i s ts of 1 0 p rema tched one-to-one meeti ng s

b etw e e n bu y e r s an d s u ppl i e r s over th e c o u r s e o f th e day . W i th Sup pl i e r e n tr y f r o m j u s t £ 1 , 7 5 0 + VAT, th e e v e n t c o u l d pr o v i de th e hi g h e s t e v e r ROI f o r c o m pan i e s a t th i s di f f i c u l t tr adi n g pe r i o d. Ap p r o v e d de l e gate s r e c e i v e f r e e entry .

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OMEGA opens its largest franchise boutique in the UK at Liverpool ONE G r o s v e n o r B r i tai n & Ir e la n d ( GB I) h as an n o u n c e d th e o p e n in g o f OM E G A ’ s l ar ge s t fr a n ch is e bo u ti qu e i n th e U K o n Live r po o l ONE ’ s u ppe r S o u th Jo h n Str e e t. Cr e ate d i n par tn e r s hip w ith D a vid M Ro bi n s o n , th e n e w 2 ,0 0 0 s q f t s to r e s h o w c as e s OM E G A ’ s Sp e e d m a s te r , Co n s te l l ati o n , S e am as te r a n d D e V i l l e c o l l e c ti o n s f o r m e n a n d w o m e n , an d i s an au th o r i s e d r e pa ir ce n tr e . Th e bo u ti qu e f e atu r e s a n u m b e r o f u n i qu e e l e m e n ts , in clu din g a bar an d an i n n o v ative ch a n g e ab le l i gh ti n g s y s te m to h elp cr e a te di f f e r e n t am bi e n c e s in th e s to r e . I n an o th e r f i r s t, th e b o u tiq u e m ak e s u s e o f OM E G A ’s o w n f r agr an c e i n th e s h ow r o o m a ir c o n di ti o n i n g s y s te m . M u lti-s e n s o r y m e r c h an di s i n g i s i n cr e a s in g ly i m po r tan t i n br i c k s an d m o r tar r e tai l , addi n g to th e e x p e r ie n ce an d appe al f o r c o n su m e r s vis itin g ph y s i c al s to r e s .

WINNERS ANNOUNCED at 2021 CREATIVE RETAIL AWARDS - SEE PAGE 50 13

NEWS

Sunspel Womenswear pop-up opens in Carnaby

S h af te s bu r y h as an n o u n ce d th e l au n c h o f th e f i r s t Su n s p e l W o m e n s w e ar po p-u p in Ca r n a b y f o r th e w i n te r , l o c ate d o n U p p e r Ja m e s S tr e e t, Car n aby . Th e B r i ti s h l u x u r y br a n d h a s b e e n h an dc r af ti n g gar m e nts in th e U K f o r o v e r 1 60 y e ar s , an d w o m e n s w e a r h as be c o m e a gr o w i ng p a r t o f its r an ge o v e r th e pas t te n y e a r s . Th is w i l l be t h e br an d’ s f i rs t s ta n d -a lo n e w o m e n s w e ar s to r e . Th e s to r e b o a s ts a s pac i o u s 927 s q f t. Th e po p-u p’ s i n ter io r is cr e a te d by r e n o w n e d B r i ti s h f u r n itu r e a n d i n te r i o r de s i gn e r Fr e d Rig b y Stu d io , an d w i l l f e atu r e be s po k e f u r n itu r e an d s o f t to u c h e s to pr o d u ce a n e n v i r o n m e n t th at r e f l ects th e Su n s p e l br an d. L o c ate d i n h i s to r i c U p p e r Ja m e s S tr e e t, a s h o r t w al k aw a y f r o m O x f o r d Ci r c u s an d th e w o r l d f a m o u s Car n a b y S tr e e t, th e po p u p w i l l r u n f r o m 2 8 Oc to be r 20 21 to Jan u ar y 2 0 2 2 .

www.retail-focus.co.uk/news Johnstons of Elgin brings luxury craftsmanship to Kildare Village Johnstons of E l g i n, the l uxury Sc otti s h C as h m e r e a nd fine Wooll ens ma nufa c turer, ha s l a unc h e d its deb ut outlet s tore a t K i l d a re Vi l l a g e i n Irela nd . The new John s tons of E l gi n b outi q ue w i l l emp loy 10 mem b ers of s ta ff a nd s p a n a c ros s 1,377 sq ft, stoc k i ng rec ent c ol l ec ti ons from the lab el’s flag s hi p s tores on M ul trees W al k i n Ed inburg h and New B ond Street i n L ond on. George McNei l , M a na g i ng D i rec tor Reta i l at Johnstons of E l g i n, s a i d: “ As our b ra nd evo l v e s , we have develop ed our reta i l p res enc e a nd d ecid ed that K i l d a re Vi l l a g e w a s the i d ea l loca tion for our fi rs t offi c i a l retai l outl et s i te . W e a re delig hted to b e w ork i ng w i th K i l d a re Villag e, one of the mos t exc l us i ve outl et vi l l age s in Europ e, a nd l ook forw a rd to ta k i ng our b r an d offering to Irel a nd . “O ur prod ucts a re ma d e w i th the up mos t c ar e b y a tea m of ta l ented c ra fts p eop l e a t our m i l l s in Elgin a nd Ha w i c k a nd the s tore w i l l s tock a ra ng e of our lu xury C a s hmere a nd fi ne w oo l e n items. I’m pleas ed that vi s i tors to K i l d are V i l l age will now be ab l e to d i s c over our b ra nd a nd th e story of our rich Sc otti s h heri ta g e. ”

FlashNEWS to go here

Ikea buys former Topshop Oxford Street store Ikea is buy ing the former Tops hop fla g ship store on L ond on’ s O xford Street for £3 78 mi l l i on. The 214 Ox ford Street p rop erty w ill now have I k ea ’ s s ma l l er format store wi th a s el ec ti on of

i ts a c c e s s o r i e s , f u r n i tu r e an d a p l a n n i n g s tu di o ac r o s s r o u gh l y a thi r d o f th e bu i l di n g’ s 22, 20 0 s q ua r e m e tr e s o v e r s e v e n f l o o r s . I t no w pl an s to o pe n I k e a Ox f o r d Stree t i n au tu m n 20 23 .

JD Sports signs up for flagship at Lion Walk Colchester CB RE I n v e s tm e n t M a n a g e m e n t h as an n o u n c e d th e s ig n in g o f s po r ts f as h i o n r e ta ile r JD S po r ts i n a n e w f l ag s h ip s to r e at L i o n W al k i n Co l ch e s te r , s e t to o pe n t h i s Oc to be r . L i o n W al k ’ s r e tai l o f f e r in g h as c o n ti n u e d to gr ow o ve r th e l as t tw o y e ar s u n d e r n e w m an age m e n t, w i th a r a n g e o f m aj o r h i gh s tr e e t b r a n d s j o i n i n g t h e s c h e m e . D e s pite th e pan de m i c , th e Ce n tr e i s c u r r e n tl y at i ts h i g h e s t e v e r o c c u pan c y an d f o o tf a ll, attr ac ti n g 1 8 0 , 0 0 0 c us to m e r s pe r w e e k. R F

Tesco launches checkout-free high street store Tesco has la unc hed i ts fi rs t c hec k out-free h i gh s tr e e t s to r e w h e r e s h o ppe r s can pick up thei r g roc eri es a nd l ea ve w i tho u t th e n e e d f o r a ti l l . It is the la te s t reta i l g i a nt to op en a s tore w h e r e c h e c k o u ts ar e r ep laced by high-tec h c a mera s d es i g ned to tr ac k th e i te m s s h o ppe r s pla ce in their ba s k ets . The fi rm’ s hi g h s treet s to r e tr i al , w h i c h i t h as c al l e d GetGo, la unche d i n Hi g h Hol b orn i n O c tob e r . Te s c o h ad al r e ady be e n testing its “fricti onl es s ” tec hnol og y a t a tri al s i te w i th i n th e s u pe r m ar k e t group’s hea d q ua rters i n W el w yn Ga rd en C i ty s i n c e 20 1 9.

insight

Q&A John Bagshaw Managing Director at International Decorative Surfaces You recently added Merinolam to the IDS portfolio, can you tell us why? We recognised the market need for an ex-stock range of fire-rated decorative laminate offering immediate availability to customers anywhere in the UK. Merino was the right brand partner for us in this exclusive distribution agreement as we have enjoyed a good working relationship with the company for more than 10 years - we know them well and like how they do business. They are among the top five producers of laminate in the world and are responsible for manufacturing an impressive 18 million plus sheets per year. Their investment in high-quality manufacturing processes and commitment to design innovation and environmental sustainability all perfectly align with our own principles and business practices. There is huge potential for Merino here in the UK and we’re really excited about this new partnership. What are its key attributes and potential applications in retail design? Merinolam offers retail designers and shopfitters a collection of 55 creative and high-performance laminates in a spectrum of industry bestselling colours and designs. Reflecting strong demand for Fire Rated laminate, the Merinolam FR+ Fire Retardant Laminate collection comes in a wide choice of plain colours, patterns and woodgrains. We’ve also introduced the Luvih super matt anti-fingerprint range which responds to the ongoing trend for fashionable and tactile matt finishes and there are also several speciality decors including metallics and through-colour options to ensure we can cater for all customer needs. A major selling point of the range is that all Merinolam decors across the FR+, Luvih and speciality collections are available ex stock for deliver to anywhere in the UK in 24-48 hours. Everything is supplied polycoated as standard, assuring protection against potential damage at every stage of the supply chain journey. Merinolam can be used with absolute confidence across a wide range of horizontal and vertical applications in the retail environment including counter tops, cash and wrap desks, displays and furniture. Is FR grade becoming more important to retail designers and shopfitters? In short yes. FR grade is becoming more important, particularly in the wake of Grenfell which has naturally led to heightened awareness around fire prevention. We’re seeing growing demand from customers including fast food chains, who recognise the benefits of putting in place additional fire safety measures for peace of mind and potential future proofing. Merinolam offers the only stocked FR range currently available in the UK. With other manufacturer brands on the market, products are made to order and have a lead time which could potentially delay projects. Merinolam offers a market-led selection of highly popular colours,patterns and woodgrains that a customer can get in 24-48 hours if they want it. The important point retail designers and shopfitters should be aware of when working with FR Rated laminates, is that the laminate manufacturer is not liable for the Fire Rating of bonded products and components as this will vary depending on the materials used. It is for this reason that all combinations should be FR tested independently to meet specific requirements.

John Bagshaw, Managing Director of IDS, which has been appointed the exclusive UK distributor for Merinolam.

And what about Luvih, why have you introduced this range? Supermatt anti-fingerprint finishes are becoming ever more popular because they give a premium aesthetic and are also highly practical. In high footfall retail environments, they’re ideal for creating a luxury customer experience for customers while their durability means they’re easy to clean and maintain. The Luvih collection comprises eight contemporary decors specifically selected for the UK market which give a satin smooth, matt surface that looks and feels very high end while being incredibly hard-working. Luvih is highly resistant to superficial micro scratches, impact, moisture and stains and it doesn’t leave unsightly fingerprints, grease marks or smudges, which is ideal in high traffic areas. The material is also very hygienic with anti-bacterial properties, which as we all know has become even more important since the start of the pandemic. Luvih is available in two sheet sizes of 3050mm x 1300mm x 0.8mm and 4300mm x 1550mm x 0.8mm to give customers greater creative and fabrication flexibility. What other benefits does Merinolam offer retail designer and shopfitters? Customers have complete flexibility to order exactly what they want to meet their project requirements, whether that’s a single sheet, a mixed pick or multiple pallets. They have

insight

Above: Merinolam ex stock FR+ woodgrain laminate in Sea Beech and Luvih super-matt laminates in Charcoal and Blaze Grey, exclusively available from IDS. Below: Merinolam ex stock Uni+ Colonial White solid core laminate and FR+ Wenge woodgrain laminate, exclusively available from IDS.

the freedom to utilise different colours and designs with no minimum order quantity, from one sheet to 1000 sheets in absolutely any décor of their choice. What are the main considerations when it comes to choosing surfaces for the retail environment? It’s important that retail designers strike the right balance between creating attractive and customer friendly environments which can also withstand huge daily footfall. Materials that are highly durable are key here and hygiene is an ever more important consideration. There’s also a heightened focus on fire prevention for many customers in the retail sector. With Merinolam customers are assured of a product that offers huge design scope, with the assurance of a brand that is committed to the highest standards in its manufacturing processes. Merino offers certifications including Greenguard, FSC®, ISO 9001, ISO 14001, ISO 45001 and EN 438. Supply chain issues and the impact on product availability have dominated over the past 18 months. How has IDS dealt with this? We are the UK’s largest distributor of decorative surfaces and as such our financial strength, size, network of UK wide branches and strong relationships with manufacturing partners means we can hold an extensive stock on the

ground across all our product lines. These qualities mean we’ve been able to assure continuity of supply and a guarantee of accurate, on time delivery during these challenging times. As with all our product lines, Merinolam can be picked, packed and delivered to customers within 24-48 hours nationwide, even just one sheet if required. This will avoid any time penalty clauses and ensure retail projects remain on track.

T: 0845 7 298 298 E: info@merinolam.co.uk W: www.merinolaminates.com 17

Handmade in London Using over a hundred years’ worth of design and production experience to look beyond conventional retail. We are proud to support The Creative Retail Awards 2021. Congratulations to all nominees and winners.

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FESTIVE EDITION

Harvey Nichols Photography: Daniel Salemi

After decla ring a c ol l ec ti ve ‘ b a h, humb ug ’ to Christm a s l a s t yea r, the 2 0 2 1 camp a ign offe rs a d i fferent s enti ment that’s designed to s p rea d joy a nd ha p p iness with bri g ht c ol ours a nd b ea mi ng lig hts. Transfor mi ng the fa c a d e for the festive seas on, thi s yea r the i c oni c Harvey Nichols w i nd ow s fea ture mod ern stained gla ss pa nel s , fl ood ed w i th l i g ht to reflect a glori ous p a ttern of Christmas-colo ured hues i ns i d e a nd outsid e the win d ow s .

SELFRIDGES This y ea r, Selfri d g es ’ C hri s tma s theme p res e n ts a slig htly surrea l , enc ha nted d ream w orl d . I t bl e n ds creative refere nc es , from B us by B erk el ey 1 93 0 ’ s go l de n a g e Holly wood, c l a s s i c 1 950 ’ s tec hni c ol our f i l m m u sica ls a nd a ne w i ma g i na ry c a s t of c ha ra c te r s w h o a re broug ht to l i fe not onl y i n the w i nd ow s bu t al s o i n

s to r e s , an d th r o u gh S e l f r i dge s ’ n e w di gi ta l ca m p a ig n s tar r i n g m u c h l o v e d B r i ti s h ac tr e s s an d s i n g e r , Ja n e Ho r r o c k s , an d dr ag ar ti s t an d s c u l pto r Ju no B ir ch . Ch r i s tm as o f D r e am s l au n c h e s ac r o s s S e l f r id g e s s to r e s i n L o n do n , B i r m i n gh am an d M an c h e s te r , an d o n s e l f rid g e s .co m

FENWICK NEWCASTLE Ru n n i n g ac r o s s th e e i g h t w in d o w s o f th e No r th u m be r l an d Str e e t s to r e f r o n tage , Th e Fl i gh t B e f o r e Ch r is tm as s to r y de pi c ts a f e stive M o s s y B o tto m Far m w h e r e S h au n th e S h e e p an d h i s f l o c k l i v e .

HARRODS Harrod s unveiled thei r C hri s tma s w i nd ow di s pl ay , created to get vi s i tors i n the mood for a s eas o n o f celeb ra tions w i th a s p ec ta c ul a r fea s ti ng ta bl e th at stretches a long B romp ton Road , fea turi ng d i s pl ay s from some of the w orl d ’ s mos t renow ned b e au ty , h o m e a nd accessorie s b ra nd s , from M i u M i u to B v l gar i , Carolina Herrera a nd Ti ffa ny & C o. E a c h w i n do w g listens with fes ti ve s pa rk l e, w i th a n i mmers i v e tw i s t that a llows spec ta tors to s c a n QR c odes a n d w atc h th e tab le d isplay s c ome to l i fe.

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THROUGH THE LOOKING GLASS COACH WINDOWS OF THE FUTURE Coach has a nn oun ced t he introdu ction of ‘Wind ows of the F u tu r e ’ , a new in it iat ive wh ere Coach stores arou nd th e wo r ld a r e r e i mag in ed as comm unity h u b s with b esp oke exp erienc e s. Inspired by Coach’s free-spirited and inclusive approach to its heritage, the initiative will introduce bespoke window displays at nine locations worldwide, many in collaboration with local artists. The one-of-a-kind installations will adapt Coach’s beloved house motifs and recent brand campaigns for local audiences. The Pavilion Mall location in Kuala Lumpar pays homage to Coach’s fearless mascot Rexy in supersized form. Showcasing bespoke 3D innovation and technology, the window display features the house mascot with iconic Rogue bags, while making a rogue appearance at the Pavilion Elite giant LED screen – the largest screen in Bukit Bintang, Malaysia’s shopping hub. Rexy is shown walking around the screen and holding Rogue bags, reflecting the Rogue’s unique attitude, inspired by free spirits, rebels, and dreamers. To further enhance the Windows Of The Future experience, Coach Malaysia has also introduced an interactive digital mobile AR game, where customers can immerse in an AR experience that allows them to go on a mission to help Rexy capture more Rogue bags. Windows of the Future will debut bespoke windows at additional locations including Coach House in New York City, Coach Ala Moana, Coach Mitsukoshi, Coach Michigan Avenue, Coach Senayan City and Coach Yorkdale. They will be unveiled with launch events at each location inviting the local community to experience the unique installations and connect with each other and the brand. Built with environmentally responsible materials and designed to be evergreen as part of an effort to reduce waste, Coach’s Windows of the Future installations are part of the house’s ongoing commitment to environmental responsibility.

SEE REXY IN ACTION >

A BRIGHT IDEA

LIGHTING

FEATURE

By: Rob Fletcher Light.iQ worked on with Sybarite and Gentle Monster on an innovative project to light the SKP-S department store in Beijing, China

W hile li g h t i ng m ay b e an essenti a l pa rt o f a lm o s t every reta i l envi ro nm e n t, i t can d o s o m uch m o r e t han si mply i llum i nat e s to r e s . Rob F letch er s h i nes a li ght on h ow reta i ler s ar e u sing lig h t i ng i n creat i v e a nd i nnovat i ve ways to h elp imp rove t h e s h o p p i n g experience. Lighting is one of the absolute basic elements for retail stores. Whether you are a leading high street brand with a store spread over multiple floors, or a sole trader with a booth on the Christmas market, it is almost certain that you will have some sort of lighting in place. However, while lighting is indeed one of the essentials, an increasing number of retailers are using it to do much more than simply lighting up their stores for consumers. When used in more creative ways, lighting can help shine a light (pun absolutely intended) on products and boost their sales appeal. Here, we take a look at some of the more innovative ways retailers are using lighting within their stores and find out about the technology behind these inventive applications. >>>

“Light is considered by many global brands to be the second most important factor in retail design after visual merchandising” Rebbeca Weir, creative director at Light.iQ

FEATURE

Unibox created a series of bespoke feature lights for Primark’s flagship store in Madrid

Fagerhult worked with Dalziel & Pow to install a range of lighting at the Next store on Fosse Park West shopping centre near Leicester, Image courtesy of Dalziel & Pow

Important factor

Excite shoppers

One company that specialises in lighting is Light.iQ, which, established in 2001, operates as an independent lighting design consultancy. Specialising in innovative and inspirational lighting schemes for a range of architectural environments including retail, the company has worked with leading brands such as SKP Beijing, Boucheron, Louis Vuitton, Pret A Manger, Moncler and Swarovski. “Light is considered by many global brands to be the second most important factor in retail design after visual merchandising,” said Rebbeca Weir, creative director at Light.iQ. “Our challenge as lighting designers is to visualise, create, communicate and materialize lighting environments so that they work in harmony with the creative vision of the design team. “By working seamlessly as part of larger teams we are able to allow the most invisible of mediums to draw to life exceptionally lit spaces. Our tailored service responds to the individual requirements of each project utilising the latest lighting technologies. “In addition to lighting design, we also design custom light fixtures for projects that require bespoke solutions or ‘lighting couture’. We create exclusive and innovative light sculptures or fittings that respond to the unique nature and requirements of each environment.” Offering an example of this creative lighting in action, Weir highlighted a project Light.iQ worked on with Sybarite and Gentle Monster, together with its Studio Illumine partner office in Shanghai. This focused around the SKP-S department store in Beijing, China, which opened its doors in 2019 with the aim of changing the way luxury retail is perceived. Gentle Monster wanted to engage all of the consumer’s human senses once they enter the store, with Light.iQ’s role being to capture people’s sight using light. The lighting was very unusual as it departed from the traditional forms of shopping mall illumination. Dark and moody corridors were opted instead of flat and evenly lit ones. In addition, there was a desire for all the brands to limit the shopfront lighting levels, in order to increase the contrast outside these and maximise the ‘gallery’ experience throughout.

Elsewhere and Unibox is also a specialist in this area, both designing and manufacturing LED lighting solutions for an international network of retailers, visual merchandisers and store designers. Managing director Nick Wraith said when executed properly, interior lighting has the power to influence our moods, emotions, ideas, preferences and behaviours. “It can be the factor that dictates the ways in which we experience a space, deciding whether or not we find it relaxing or energising, spacious or claustrophobic, cosy or clinical, Wraith said. “These rules, whilst being applicable to interior environments of all types, are of particular relevance for retailers seeking to excite shoppers, increase footfall and even boost sales. “By using carefully considered lighting systems, retailers will be able to make sure that their products and services are illuminated as effectively as possible and ensure that their brand’s identity is communicated with impact.” Wraith went on to say it is “essential” retailers do not fall into the trap of assuming that lighting is a one-dimensional entity. Instead, he said it is a layered, highly complex asset, the potential of which Unibox can help them explore in full. “With lighting technologies becoming increasingly advanced, standard solutions are now sub-standard,” Wraith said. “This means we need to encourage retailers to think outside of traditional parameters and support them as they work to create in-store lighting systems that set them apart from their competitors.” With this, Wraith sets out a number of ways that retailers can approach lighting in a more inventive and creative manner. First, they should consider inviting interior and lighting design specialists to offer their expertise in creating unique lighting solutions. Retailers should also utilise a range of different lighting to bring a greater sense of depth and visual excitement into a store, as well as harness the symbolic potential of lighting to communicate a brand’s identity and encourage shoppers to internalise specific messages when moving through a store. In addition, retailers should ensure lighting chosen for a store is conducive to cultivating an atmosphere that aligns with the expectations and preferences of its customers. For example, it may be more appropriate for designer fashion

FEATURE

n Image: Cloud9 / Frasers Group

brands to use warmer, softer LEDs as it creates a sense of intimacy and luxury. Conversely, it would be much better for technology retailers and pharmacies to use cooler, seemingly brighter LEDs. Offering examples of this theory in practice, Wraith points to a number of projects where Unibox has worked with retailers to transform their stores using lighting. One such job saw Unibox partner with creative agency Dalziel & Pow to design, manufacture and install a series of bespoke feature lights for Primark’s flagship store in Madrid Unibox combined modular systems with LED technologies to create snowflake-inspired structures, each with integrated illumination, that could be suspended throughout the main atrium of the Gran Via store. Another project saw Unibox work with the Grapes Design agency to engineer a bespoke LED lighting system for Tekzone Sound & Vision to serve as the defining feature of its new technology department inside Selfridges on London’s Oxford Street. Unibox designed a unique lighting matrix, using 300m of aluminium profiles with integrated RGBW LEDs, all of which were arranged in a custom configuration. At strategic points, LED lightboxes were recessed directly into the installation to provide optimum light levels throughout the store and draw attention to particular product promotions.

Imperative for retail environments Meanwhile, Fagerhult is another lighting and connected solutions provider that works with retailers to optimise space in their stores with the use of lights. Dan Swannack, retail sales director at Fagerhult, said the demands of retail are unique, and while supplying light fixtures is at the centre of what the company does, it works with retailers and their design teams to help reduce energy consumption and elevate their store experience using light. “Good quality lighting, together with a creative design, is imperative to successful retail environments,” Swannack said. “Lighting should help drive customer engagement and encourage positive experiences and, when done correctly, help stimulate the customers’ propensity to buy. “There are many great examples of creative lighting within retail. We always encourage our customers to push boundaries with lighting concepts that draw customers to their stores and engage with their brands. While the

Image: Cloud9 / Frasers Group

shopfloor rightly gets a lot of attention, every aspect of their built environment can help contribute towards this goal.” Illustrating how lighting can be put to use in these environments, Swannack said retailers should consider their entire space. Swannack said facades should be treated as the first canvas to display the brands’ message. “Utilising exterior lighting products with innovative lighting controls, retailers can use the facades of their stores to draw attention and excite the potential shopper,” Swannack said. “Store windows are also a great way to grab attention and shout the brands’ message. Lighting in windows should be precise, dynamic and enhance the displays with full impact. “Changing rooms with dynamic controls to alter the light scenes, are also a great way to encourage positive engagement. Pre-set scenes to replicate times of the day, or specific events suited to the clothes being tried on helps drive strong purchasing decisions and ultimately reduce returns.” Picking out examples of Fagerhult’s work in retail, pointed to a recent project with Sports Direct on Oxford Street in London, where a range of lighting was installed. Fagerhult worked with EB designs to supply all four layers of lighting; ambient, accent, task and feature, along with numerous lighting control systems to help encourage positive buying decisions and draw attention. Fagerhult also supplied the new Next store at Fosse Park West shopping centre near Leicester. Developed in partnership with Dalziel & Pow, a new concept combined the women’s, men’s, children’s and home departments with concessions from Waterstones, Costa and Virgin Atlantic. “It is a retail destination in its own right,” Swannack said. “High light quality luminaires, a careful balance on contrast and integrated façade lighting, has helped it become one of the most exciting new stores in the country. “Both have very different concepts, but at the heart of them, both are creative and sustainable lighting solutions that enhances their brand and customer experiences.” Swannack’s closing comments offer a suitable solution to the discussion. Being innovative with lighting can bring a whole new dimension to retail environments, which can in turn help influence customer buying decisions and drive interest in products.

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Anand Jewels Bhopal, INDIA

Anand Jewels has strived to encapsulate the undying essence of preserving traditions through every venue it has founded. The expression of Indian heritage has inextricably found its roots embedded in the treasure trove of craftsmanship and artisanal detailing. A torchbearer of values across generations, jewellery in the subcontinent epitomises gestures of love and heirloom that are painstakingly passed on over decades. Anand Jewels as a brand has strived to encapsulate the undying essence of preserving traditions through every collection and venue it has founded over the years. Anand Jewels and groupDCA have shared a professional relationship going back almost two decades, wherein the design consortium has been able to witness the brand’s trajectory of growth from inception to its thriving success today. The driving impetus behind the newest venue’s conceptualisation arises from the client’s aspiration to reiterate the brand’s identity – one that can be emulated across a succession of stores. Located at the DB Mall, Bhopal, the anomalous profile of the site fuelled the thought process behind the creation of an engaging and unconventional internal layout. This enables the creation of various sections in the different pockets of the store.

Patrons enter and curiously discover the space as they unfurl successively, revealing the spectrum of diverse pieces that are segregated genre-wise under categories such as Gold, Diamonds, Kundan and Polki. The VIP zone assumes centre stage within the narrative. Doused in a scarlet hue that bathes the walls, this segment hosts clients in an intimate setting with a focus on the larger-scale selection process. The section witnesses the juxtaposition of colour and elements of gold in an unabashed and bold persona against the pristine overarching neutral tones. Opulence becomes the protagonist as the deep vermillion-hued walls embrace the space, and the lustrous detailing in gold makes its debut in tasteful doses. The inspiration stems from the fanfare of sumptuous Indian weddings, wherein bright hues, traditional nuances, and heirloom jewellery become intrinsic parts of the celebrations.

Impactful interventions With a clear directive in terms of its pragmatic function and visual aesthetics, the design approach essentially becomes a sum of deliberate and impactful interventions that weave together the palette of the venue. The bespoke wall modules and vitrines have been rendered in a dark wood finish with undertones of burgundy and deep blue hues that

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punctuate them suavely. A curated medley of tables, warm teal-hued armchairs, ornate table lamps and display modules have been pieced together with a penchant for detail, creating a milieu that is functionally responsive and immersed in quiet luxury. The central secular jewellery display counter introduces elements of gilded jaali work, creating an objet d’art that anchors the space, and the detail gets carried through in various segments of the store as a leitmotif. The positioning of mirrors in the store has been devised to amplify the reflections abundantly; bevelled vertical mirrors grace the space, creating a sense of expanse and grandeur. The monochrome flooring pattern is dapper and minimalistic; the checkered pattern in the heart of the layout layers the spaces with a visually distinctive character. Staying true to the clean lines that dot the space, the coffered ceiling takes its cue from the crisp geometry displayed across the flooring of the store. Anand Jewels’ nod to the coalition amidst the past and the present, wherein an old-world charm has been garbed in a contemporary identity, while exemplifying India’s position in the world as a connoisseur of crafted tradition. Much like the jewellery it hosts, this store places an unflinching focus upon creating a newfound design vocabulary that is an effortless hybrid between traditional roots and contemporary design that transcends the realms of time.

Photo Credit: SLVHCS ‘Project Legacy’, New Orleans, USA © Sean Airhart/NBBJ

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FERRari MILAN, ITALY

Ferrari’s flagship store in Milan combines heritage and innovation Following on from the much-lauded opening of its new lifestyle store in June in Maranello, close to Ferrari’s HQ, Ferrari is now launching its new flagship store in the heart of Milan. Architectural studio Sybarite, which also designed the Maranello store, created the interiors for this flagship, located within a landmark building adjacent to the historic Cathedral in Piazza del Duomo and the Galleria Vittorio Emanuele II. Characterised by the new store concept already applied to the first store in Maranello, the Milan store once again weaves together Ferrari’s values of innovation, style and performance to create a Ferrari universe that cleverly combines both the heritage of the brand with a highly contemporary vision. In keeping with the Maranello store, Sybarite has deliberately employed a specific design language specifying materials, colours and architectural elements, resulting in a visually striking structural and scenographic transformation. From the terracotta so typical of Italian architecture to the sinuous curves and lines of the cars themselves, every element of the store has been carefully thought through by the

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design studio to reflect the legacy of this worldfamous company. The story starts outside the store where the building’s arched windows are punctuated by red glass embodying Ferrari’s symbolic colour with a degrade that fades into transparency to symbolise the performance and speed of the cars. Entering the store, the eye is immediately drawn to the central core ribbon-like staircase inviting the customer to explore the three floors. The interior walls of the store consist of hand applied terracotta elegantly contrasted by bespoke white clay bricked walls. A dramatic spectacle in the atrium is the suspension of a full-size Formula 1 car, an exact model of the same single-seater in which Michael Schumacher won the World Championship in 2002, which can be seen from all floors and all angles.

Telling a story For Sybarite it was key that the store be designed to welcome visitors and engage them in a voyage of discovery, with each corner and floor revealing a new perspective and element of the Ferrari story. Each room has been created to tell a specific Ferrari-related story from the racing soul of the Cavallino, to the new fashion collections created by creative director Rocco Iannone. The right side of the ground floor accommodates a chequerboard screen on which videos and images flow, commemorating the link between the Scuderia and the world of cinema, with the frequent appearances of Maranello’s four wheels in feature films. Another suspended structure features here in the form of a metal rack in brushed aluminium that hangs from the ceiling, inspired by the Ferrari factory carousel machine and underlining the relationship between the factory and the shop floor. The structure has a practical purpose too, as it will display key fashion pieces and lighting that can be seen from all levels. Outside on the street, a 24-hour vending machine selling collectible scale model cars operates on the Via San Raffaele side of the store. On the opposite side of the ground floor, Sybarite has chosen to illustrate the story of Ferrari’s long involvement in the world of Formula 1. For Sybarite’s co-founder, Simon Mitchell, this area has a particular significance, born of a lifelong passion for the sport. “I first became aware of Ferrari in 1976 when I was five-years-old, and I watched the F1 on the BBC,” Mitchell said. “I remember seeing the cars line up for the start of the race and I caught a glimpse of Niki Lauda driving a Ferrari 312T. I was hooked. “What struck me was that it was a sport where design was the winner. I have followed Ferrari forever as a hobby. Ferrari is first and foremost design-led – an aspirational embodiment of speed, strategy and beauty.

“Their ability to continually reinvent is why I wanted to work on this project. As designers we wanted to create a uniquely dynamic and resonating experiential destination with a strong sense of longevity reflecting Ferrari’s own values and story.”

Celebrating success Here, there is a display of cult objects dedicated to enthusiasts and fans of sporting competitions, in an evocative atmosphere that calls to mind the tradition of Grand Prix and its participants. A giant screen placed here will project past and present Formula 1 races, surrounded by spoilers, engine parts and memorabilia hanging on the walls. Continuing downstairs, visitors can participate in a unique e-sport experience in the retail space, experiencing the same challenges and emotions of Ferrari drivers in virtual reality. Three simulators are set into an amphitheatre-arena dominated by sweeping clay contours, allowing them to undergo the experience of circuit racing at the same speed and with the same intensity as the Formula 1 champions themselves. On the upper floor, the journey continues through an edited mix of products and bespoke installations. The thematic displays include an illuminated cylindrical column with backlit showcases for eyewear and sunglasses, the children’s area, the wall dedicated to textiles and an area for bags, shoes and accessories. There is also a dedicated area for Rocco Iannone’s capsule fashion collection which made its debut in June this year. As on the ground floor, there is a dressing room area on the upper floor that tastefully evokes the colours and design of the Maranello cars with walls covered in yellow alcantara. Brushed aluminium doors and stitched and ribbed tan leather seating are inspired by the seats of the Ferrari cars. Finally, special guests can enjoy a private shopping experience, accessed through a curated VIP lounge area designed with a subtle and rich mix of materials and textures that are an elevated complementary experience to the store concept itself.

project Flash to go here

PROJECT

ETUDE HOUSE Seoul, South Korea T he E TU D E HOUSE f lagship is a n e x p e rien t ia l playgro u nd o f co s m et ic r eta il Following on from the s uc c es s ful Hous e of Co l o u r Pl ay store concep t l a unc h i n 2 0 1 7 , E TU D E w a nte d to r e v i s i t the sweet and p l a yful a es theti c of the b ra n ds r o o ts with a renewe d reta i l i d enti ty. To ap p ea l to tod a y’ s more d i g i tal l y nati v e customers Des i g n4Reta i l (d 4r) w a s a s k ed to tr an s f o r m the retail store envi ronment foc us i ng on th e ex perience and i ntrod uc i ng d i g i ta l c onten t f r o m th e b ra nd s online w orl d . The aim was to a c hi eve a b es t-i n-c l a s s gl o bal s to r e concep t that p res ents s hop p i ng a s a fun, e n gagi n g, a nd comp letel y omni -c ha nnel exp eri ence, c r e ati n g a p lay ground of c os meti c reta i l tha t l ayers e x pe r i e n ti al a nd interactiv e el ements to red efi ne the ro l e o f p hy sical retail i n the b ea uty s ec tor. Thi s i n c l u de d a mp lify ing brand voi c e from d i g i ta l p l a tfor m s to communicate the E TU D E HO U SE s tory a nd e t h o s . Design4Reta i l w a s eng a g ed to p rovi d e c r e ati v e an d stra tegic servi c es to ens ure the hea rt of th e c o n c e pt shone throug h – p l a yful p i nk, p ers ona l i s a ti o n , di gi tal content, a nd e ng a g i ng d i s p l a y tool s to he l p c u s to m e r s discover their p erfec t c ol our p roduc ts . Personalisa ti on i s offered a c ros s a multi tu de o f prod ucts, from a n i ntera c ti ve s ki n s c a n a n d f o u n dati o n mix ing sta tion w here your p rod uc t i s d el i ve r e d by robot, to play ta b l es w here p a l ettes c a n b e bu i l t

w i th y o u r o w n c h o i c e o f c o l o u r s an d de co r a tive e l e m e n t s l i k e s ti c k e r s an d e n gr av i n g. I n -s to r e m e s s agi n g f o c u s e s o n th e e m o ti o n al pay -o f f an d th e E TU D E HOU SE va lu e s o f ‘ Pl ay f u l , Tr e n dy , L o v e l y ’ w i th e y e -c atch in g an d e m o ti v e c ate go r y n am i n g an d i n v i t ati o n s to te s t an d pl ay . Pl ay , di s c o v e r y an d c h o i c e i s at th e h e a r t o f th e s to r e ac t i v i ty as th e c o n c e pt c r e ate s a h o m e f o r c u s to m e r s ; a h o u s e o f be au ty an d a p la ce f o r dr e am i n g. Th e r e i n v e n te d s to r e c o n c e p t d ir e ctio n r e tu r n s to th e c l as s i c E TU D E -o w n e d de vice o f th e c o l o u r pi n k . Th e n e w s to r e c o n c e pt r e in ve n ts th i s an d m o v e s aw ay f r o m th e s tati c u s e o f a s i n gl e to n e an d c r e ate s a dy n am i c e n v i r o n m e n t w i th a m u l ti tu de o f te x tu r e s an d s h ade s o f p in k th at r e f l e c t an d am pl i f y th e br an ds c o r e co lo u r , di f f e r e n t i ati n g f r o m c o m pe ti to r s i n th e l a n d s ca p e . Fi l l e d w i th te x tu r e , i n n o v ati v e V M , and pe r s o n al i s ati o n o ppo r tu n i ti e s , th e r e tai l id e n tity i s a pl ay gr o u n d f o r m ak e u p. S tr o n g th e ma tic z o n e s o f pr o du c t al l o w f o r to tal i m m e r s io n in e ac h c ate go r y o r pr o du c t f am i l y ; a h y pe r s ty lis e d s pac e w h e r e n ar r ati v e an d br an d s to r y te llin g u pl i f t pr o du c t s e l l i n g. Pr o du c ts s h i n e i n th e ir o w n di s pl ay ar e as an d e ac h tu r n gi v e s n e w vis ta s a n d h i dde n tr e as u r e s to e x pl o r e . Y o u w i l l f i n d t h e n e w s to r e c o n c e pt a p p lie d in th e f l ags h i p s to r e i n S i n c h o n -do n g, S e o u l, So u th K o r e a, w i t h f u tu r e s to r e s t o f o l l o w e l s e wh e r e .

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EE LONDON, UK

E E l au n c h n ew ex per ien tial c o n c e p t stor e at On e Brah am EE has unveiled its new concept store designed to give customers a more immersive experience combined with expert knowledge. The One Braham store will also act as a hub for local communities, as part of EE’s commitment to deliver the most personal and local service on the high street. Located within BT’s new London headquarters, One Braham, the store showcases the best in converged technology with expert face-to-face advice and demonstrations. Interactive zones, equipped with touchscreens and demo areas, bring to life a range of household devices, including games consoles, streaming platforms, and fitness gear. Customers can learn how all devices work together with EE and BT’s converged network, helping customers get the most out of the mobile and broadband networks. Bridget Lea, MD of Commercial in BT’s Consumer Division, said: “We’ve created an experiential space where customers can get expert advice, or just have some fun with the very latest technology. We know there’s no substitute for getting help from an expert in person and we’re mixing technology with that personal touch to deliver the best customer service and support. The investment in this new store reflects our commitment to make sure customers remain as connected as possible and to keep the local high street invigorated.” Sustainability is at the heart of the services offered in the new store, customers can use the on-site repair centre to give a new

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lease of life to Apple, Google, and Samsung devices within 2 hours. And to extend the life of devices further, the store offers a free device MOT on any phone or tablet in less than 10 minutes. To help reduce the tonnes of e-waste sent to landfill every year, there is a recycling service for old handsets and accessories. The new store has been designed to be a hub for the community with an event space available for the local groups to use to host workshops, support meetings and an informal place to get tech support and advice. Prince Okoro, Store Manager of One Braham, said: “We’re ready to welcome the local people of Aldgate whether that’s to ask for help or just come in for a coffee and chat about their needs. The event space is a place for the local community to come together and be inspired by all that technology can offer them within their households.”

IT’S ALL ABOUT THE COLOUR

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18/02/2021 13:58:17

PROJECT

HAUS shanghai, CHINA

G e n tl e M o nst er has launch ed th e latest H AU S p roject, a new v i si o n o f ‘ F ut ur e Reta il’ t hat d efies stereotyp ical notions o f c o m m e rc i a l space. HA US SHANGHAI provi d es more tha n a c ommer c i al e xperience; by in c i ti ng emoti ona l p rovoc ati on i n v isi tors, HAUS aims to d el i ver an unp rec ed ente d c u l tural ex perience. Following the HAU S D O SAN projec t, w hi c h o pe n e d i n Se oul Ma rch 2021, HAU S SHANGHAI c ons i s ts of 3 , 27 0 s q m spa nning four s tori es . The c omp l ex fea tures n o t o n l y Ge ntle Monster, but a l s o fra g ra nc e b ra nd Ta m bu r i n s ’ f ir st offline store i n C hi na a nd s urrea l d es s ert br an d Nu da ke. Carious retail exp eri enc es , p op-up s , a nd a r t e xhibitions can b e enjoyed throug hout HAU S SHANGHAI, while the fi rs t fl oor fea tures s urrea l de s s e r t br and Nud a ke with the s l og an “ M a k e new fa n tas y ! De ssert of y our d rea ms . ” HAUS SHANGHA I ’ s s i g na ture rob ot, the ‘ Pro be , ’ r o ams the ma in a rea next to ki neti c hors es , c a ptu r i n g Nu da ke’s sp irit of exp eri menta ti on a nd fa nta s y . I n addition, va rious forms of c ol l a g ed med i a a rt an d ae s thetic furniture p rovi d e a d i s ti nc t F& B exp e r i e n c e . HAUS SHANGHA I ’ s s ec ond fl oor hous es the w o r l d’ s lar gest Gentle Mons ter s tore. Tena c i ous yet p l i an t ar t pieces cut through the c entre, forc i ng a n unex pe c te d f lo w of traffic insi d e the s p a c e. D efyi ng the tra di ti o n al layout of commer c i al s p a c e tha t p ri ori ti s es eff i c i e n c y an d function, Gen tl e M ons ter exemp l i fi es i ts n e w

pe r s pe c ti v e o n Fu tu r e Re tai l . Th e m e d ‘ CI RCU L A TI ON, ’ v ar i o u s i n s talla tio n s an d ar tw o r k f i l l th e s e c o n d f l o o r , an d th e e x h i bi ti o n s at th e e n ds o f th e f l o o r pr o v i de b o th v i s u al an d au di to r y s ti m u l ati o n , de m o n s tr a tin g th e br an d’ s e x pe r i m e n tal s pi r i t by i n f u s i n g s tr a n g e te n s i o n an d r h y th m i n to th e s pac e . Th e th i r d f l o o r pr e s e n ts a l ar ge e x h i bi tio n s pac e f e atu r i n g G e n tl e M o n s te r ’ s c u r ate d m e d ia ar t e x h i bi ti o n s an d c o l l abo r ati o n po p-u p s . A t th e c e n tr e o f th e f l o o r , th e m e d ‘ Th e G i an t W h o A r r ive d at th e B i r d V i l l age , ’ l i e s ‘ Th e G i an t, ’ a r ob o tic f ac e c r e ate d by G e n t l e M o n s te r ’ s Ro bo ti cs La b af te r a y e ar o f r e s e ar c h , al o n gs i de s c u l ptu r e s a n d i n s tal l ati o n s de pi c ti n g th e B i r d V i l l age . HA U S S H A N G HA I ’ s f o u r th f l o o r i s Ch i n a ’s f ir s t Tam bu r i n s Fl ags h i p s to r e . Th e S h an gh ai s to r e , e x pr e s s i n g e l e gan c e an d i n di v i du al i ty thr o u g h th e de l i c ate bal an c e o f s pati al e l e m e n ts, c aptu r e s Tam bu r i n s ’ ar ti s ti c v i s i o n . ‘ Tw i g ,’ a w al l ar t i n s tal l ati o n c o v e r e d i n tr e e br an ch e s , e x pr e s s e s th e i n te r s e c ti o n o f l u x u r y an d ra w n e s s th r o u gh th e c o m bi n ati o n o f c o n tr as ti n g m a te r ia ls , al l o w i n g v i s i to r s to e x pe r i e n c e th e u n i que f e e lin g s Tam bu r i n s s tr i v e s to e l i c i t.

How to support staff with cancer Did you know that an estimated one in three people with cancer in the UK are of working age? Research by Macmillan Cancer Support found that 87% of people who are working at diagnosis say it’s important to them to keep doing so.1 The effect of cancer and its treatment on someone’s ability to work can vary widely. Some people keep working, and others may need time off or may need to leave work completely. The impact of cancer After treatment, many people recover well and can go back to their normal working life. But having the illness and recovering from it can have a big physical and emotional impact. Employers need to consider how they can support people to return to work and support them over time. You may not think of cancer as a long-term condition, but some treatments leave people with long-term side effects. For example, they may experience fatigue for months and sometimes years. After breast surgery, they may have pain in their arm. They may need to use the toilet more often if they’ve had bladder or bowel cancer treatment.

Keep the conversation going Macmillan found that one in ten people with cancer employed when diagnosed felt the need to cover up cancer symptoms, like fatigue and sickness, at work.2 So it’s important for line managers to keep talking to employees to make sure they are getting the support they need and know that it’s ok to ask for it. Legal obligations Cancer is classed as a disability under the Equality Act 2010 and the Disability Discrimination Act 1995. That means employers are required to make reasonable adjustments to make it easier for someone with cancer to work. Support for employers Macmillan at Work offers workplace training, guidance and resources to help managers and HR professionals feel confident and equipped to support employees affected by cancer. Find out more about how our expertise can help you. Sign up at macmillan.org.uk/atwork Email us at workandcancer@macmillan.org.uk Or call us on 020 7840 4725

1, 2 YouGov Plc. Total sample size was 1,507 respondents who were in work when diagnosed with cancer. Fieldwork was undertaken between 29/06/2018 – 22/07/2018. The survey was carried out online. Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604). Also operating in Northern Ireland. Printed on sustainable materials. Please recycle. MAC15903_10.19

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insight

From Diversity to Fantasy HOL Group reimagine their collections for Autumn 21 After what felt like an eternity of lockdowns, restrictions and general gloom, our newly discovered freedoms make a welcome return as we aim to get back to some sort of normality. The need to hit the re fresh button within many areas of retail is tangible if businesses want to stay relevant, and so it’s no surprise many other areas within the industry feel the same. HOL Group are no exception. Taking the opportunity to re-engage with its customers once more, and hot on the heels of Farringdon Youth, launched back in the Spring, HOL have turned their attention to re-imagining two of its main mannequin ranges as part of its 25th year anniversary celebrations - and ready for the new season ahead. The Groups popular Farringdon mannequin collection were first to get an updated treatment. Entitled ‘Farringdon Realistic’ mannequins are presented in a variety of sizes and ethnicities. “We wanted to show just how versatile this collection can be,” said Anthony Rendall-Davis, Creative Director. “Representation and body positivity have always been important to me within our industry. You hear so often about representing plus size however, many times this actually falls short. Having the opportunity to develop this range from the usual size 8 to a size 20 was crucial for me” Perfectly positioned to reflect the trend for ‘realism’ within mannequin displays Farringdon Realistic demonstrates what can be achieved. Rendall goes on to say “We intentionally used the same female face for three of the poses as we wanted to demonstrate just how different these can look with different skin tones, wigs and make up” The move was a hit, with several major retailers taking inspiration from the shoot – expect to see elements of Farringdon Realistic in stores across the UK later this year.

insight

Next in line was Piccadilly – originally launched in late 2019, the dynamic collection of mannequins has drama at its core. “It felt like we only just presented Piccadilly to the world and then we all went into the pandemic” said Rendall Davis. “The opportunity to re-invent them in a highly stylised way was perfect for setting a new optimistic mood post lockdown” He goes on to say, “I didn’t want the mannequins to be too literal, the shoot needed to be more conceptual than that.” HOL worked closely with Peluca Studios for the wigs and make up in what has culminated as a perfect collaboration. The result - sees Piccadilly as a remarkable blend of coquettish kitsch with serious attitude - a fusion of Japan’s Kyoto Geisha and rebellious punk. Both mannequin ranges are available to view by appointment at HOL’s Kings Cross showroom, whilst new for autumn, a newly designated mannequin site is now live - showcasing the brands entire mannequin portfolio to include bespoke and sustainable options. View the collections at www.hol-mannequins.com It’s clear to see that as 2021 unfolds, HOL’s Silver anniversary year is shaping up to be golden one.

insight

Hexcite Group’s Sustainability Showcase demonstrates they can help clients be more sustainable

On Wednesday the 15th September The Hexcite Group invited the world’s largest brands and retailers to its Sustainability Showcase. The event was held to launch Target :: 2025, the Group’s sustainability mission, and to showcase the many sustainable materials, products and services that are available to be delivered by each of the Group’s companies. Blaze Signs, the UK’s leading manufacturer of retail signage, showcased its solutions for clients including Waitrose and Tesco, using sustainable materials and the latest LED lighting technology. Cygnia Maintenance protect the image of prestigious retail estates across the UK and showed how it works with multisite retail operators to achieve their carbon reduction and sustainability goals. This is delivered through detailed audits, the adaptation of latest lighting technology to reduce energy consumption and energy bills, and enhanced signage life-cycle. Leading print manufacturer, Gardners, is trusted by some of the UK’s biggest names in retail, OOH, venues and events, and fleet. As part of the event, Gardners showcased its innovative sustainable solutions in the print market, including its pollutioneating speciality coating, ReActivair. Powered by PureTi, ReActivair can be applied to a wide range of print applications. Made of naturally occurring materials, it helps to break down harmful pollutants and odour molecules in the air surrounding the print area while keeping the surface cleaner for longer. These unique qualities make it ideal for building wraps, banners and other outdoor placements, and companies like PayByPhone are already taking advantage of this.

Retail design and manufacturing company, Kesslers have designed and developed a highly innovative FSU (Floor Standing Unit) solution called Endless. This highly modular solution allows brands with a high turnover of annual promotions to deliver their in-store campaigns more sustainably. Once a promotion is finished the Endless Display is returned to Kesslers to be cleaned, reclad, and reused for multiple future promotional campaigns. Finally, Proportion London showcased their eco-friendly mannequins produced from papier mache and Hexcite Studio demonstrated how they can incorporate circular design principles into the projects they develop for their clients. During the event a panel discussion was held featuring Jade Gurney from L’Oreal, Oliva Murphy from Whitbread and industry sustainability specialist Steve Lister. It was a highly insightful discussion that explored the best way for brands, retailers and their supply chains deliver sustainable solutions effectively and successfully. It’s clear from the wide ranging conversation that it is getting easier to deliver sustainable solutions in retail schemes but that more can always be done. Olivia Murphy and Jade

insight

Gurney both agreed that there is an immense amount of work that large, blue-chip brands have already done on setting their own sustainability agenda and that they are keen to share this knowledge with their supply chain partners. In addition, they stressed that retail suppliers and agencies should be realistic about how sustainable their solutions need to be. They understand that not all of their projects can be 100% sustainable but that suppliers, such as the Hexcite Group, should do everything they can to offer sustainable, cost-effective alternatives. They were keen to stress that by taking small steps, big change can happen. The final, key takeaway, from the panel discussion was that end consumers are pushing for the brands that they love be as sustainable as possible. Brands and retailers need to respond to this opportunity and shout about all the positive achievements they are achieving on their sustainability agenda. The Hexcite Group understands that in order to support its clients’ sustainability agenda it needs to be doing everything it can to reduce its impact on the environment. We are proud to announce that we have reached our target of sending Zero waste to Landfill ahead of our December 2021 target. We are now working hard to embed a global, sustainable materials procurement process by 2022; transition to a circular economy business by 2023; and transform into a net-zero carbon business by 2025.

If you would like to find out more about how any of the businesses within the Hexcite Group of companies support their clients through their sustainable projects and services get in touch with nick.loxham@hexcite-group.com

www.hexcite-group.com

Flash awards to go here

A s ph y s i c al r e tai l e v o l v e s , de s i gn an d e x pe r i e n c e h av e be c o m e m o r e po w e r f u l to o l s th an e v e r . Th e Cr e ati v e Re ta il A w ar ds h av e r e c o gn i s e d th e r e tai l i n du s tr y ’ s be s t c o m pa n ie s an d tal e n t s i n c e 20 1 8 . W i th c ate go r i e s i n c l u di n g s u s tai na b le s o l u ti o n s , o m n i c h an n e l i n n o v ati o n s , V M s c h e m e s , POP/ PO S, s h o pf i tti n g an d S to r e D e s i gn , th e A w ar ds r e c o gn i s e tal en t ac r o s s th e f u l l s pe c tr u m o f r e tai l de s i gn an d di s pl ay . Th i s y e ar ’ s j u r y i n de pe n de n tl y j u dge d a to tal o f o v e r 60 0 e n tr i e s f r o m s u ppl i e r s , de s i gn e r s an d r e tai l e r s tak i n g par t f r o m ar o u n d th e w o r l d. Th e s h o r tl i s t w as an n o u n c e d to gr e a t f an f ar e i n S e pte m be r w i th th e v i de o an n o u n c e m e n t be i n g v i e w e d o v e r 3 7 0 0 ti m e s o n Y o u Tu be al o n e . D e s pi te tr av e l r e s tr i c ti o n s , a r e c o r d n u m be r o f ti c ke ts w e r e s o l d f o r th e 20 21 aw ar ds c e r e m o n y w h i c h to o k pl ac e at Pr o u d E m ban k m e n t o n th e 1 4 th o f Octo be r . Th e do o r s o pe n e d a t 6 PM w i th a dr i n k s r e c e pti o n h o s te d by r e tu r n i n g He adl in e S po n s o r K e s s l e r s an d w as atte n de d by a s e l e c ti o n o f s u pp lie r s , de s i gn e r s an d a br o ad r an ge o f r e tai l e r s . Th e bi g n ig h t f o l l o w e d o u r u n i qu e tak e o n an aw ar ds c e r e m o n y th at b le n d s n e tw o r k i n g w i th an i n f o r m al par ty atm o s ph e r e c e l e br ati ng th e di v e r s i ty i n o u r i n du s tr y . E ac h aw ar d an n o u n c e m e n t gi v e s th e s h o r tl i s te d e n tr a n ts a c h an c e to w al k aw ay w i th a Hi gh l y Co m m e n de d o r W i n n e r ’ s tr o ph y i n f r o n t o f a s u ppo r ti v e c r o w d o f i n du s tr y pe e r s . W i n n e r s th i s y e ar i n c l u de d r e tai l e r s s u c h as Ti m be r l an d, L i be r ty L o n do n , Har r o ds , M o di v o , W e m bl e y Pa r k , S e l f r i dge s an d S am s u n g. Th e c e r e m o n y c l o s e d w i th th e a n n o u n c e m e n t o f th e Ju dge s Ch o i c e aw ar d w h i c h th i s y e ar w e n t to A n y a Hi n dm ar c h f o r th e i r ‘ I A m A Pl as ti c B ag’ s u s tai n abi l i ty s c h e m e . Tak e a l o o k at th e 20 21 w i n n e r s . . .

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Sustainable Display Sponsor: Antalis Anya Hindmarch – I Am A Plastic Bag. In Collaboration with: StudioXAG

POP/POS Sponsor: Stylo Revolution Beauty Superdrug Signature Display. In Collaboration with: arken POP International Ltd

Seasonal or Temporary Display Sponsor: Proportion London Liberty – Peace, Love & Liberty. In Collaboration with: StudioXAG

Bar & Restaurant Design Sponsor: www.hal.news Bread Ahead. In Collaboration with: The Yard Creative, Quintain, and Bluecrow Projects

Graphics, Signage and Wayfinding Sponsor: Blaze Signs Loaf – Bristol Shack

Surfaces & Finishes Sponsor: Antalis Harrods Beauty Hall. In Collaboration with: The GA Group

VM Scheme Sponsor: HOL Group Fenwick – Pink Spring/Summer Campaign. In Collaboration with: Propability & Flourish Trading

Innovative Display Product Sponsor: arken Footlocker – Nike React Element 55 Launch at Footlocker, Milan. In Collaboration with: Office Twelve

Omni-Channel Experience Sponsor: 365 Retail Selfridges – The Instagram Edit. In Collaboration with: Seen Displays

Lighting Design Sponsor: Gardeners SKP – Shin Kong Place South In Collaboration with: Light.iQ. In partnership with Studio Illumine, Sybarite and Gentle Monster

Shopfitting/Fit-Out Sponsor: NAS Harrods Beauty Hall In Collaboration with: The G.A Group

Technology Sponsor: Kesslers Modivo – how a stationary store becomes a phygital format. In Collaboration with: Nanovo

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Pop-Up Store Sponsor: BDS Cartier – Clash de Cartier – Selfridges. In Collaboration with: L’Atelier Five and Selfridges.

Store-in-Store or Concession Sponsor: Mega Creative Selfridges – AWGE. In Collaboration with: Seen Displays

Food Beverage & Supermarket Design Sponsor: Graphica Display Longo’s Liberty Village. In Collaboration with: Ampersand Studio Inc

Independent Store Sponsor: HANGERS OF LONDON Majid Al Futtaim – THAT

Retail Experience Sponsor: SDEA Samsung KX

Overall Store Collaboration Sponsor : Kesslers Wembley Park Market. In Collaboration with: The Yard Creative, Quintain and mRktmRkt

awards

VIEW ALL THE WINNERS, PHOTOS AND VIDEOS AT WWW.CREATIVERETAILAWARDS.COM

Store Design of the year Sponsor: RETAIL FOCUS Timberland Carnaby Street In Collaboration with: Dalziel & Pow

Supplier of the year – Based on website votes Sponsor: CDDC Kesslers International

Judges Choice Award Sponsor: MEGA CREATIVE Anya Hindmarch – I Am A Plastic Bag In Collaboration with: StudioXAG

PRODUCTS

PRODUCTS Troldtekt Danish manufactured Troldtekt panels are commonly specified throughout the UK and Europe to improve the interior acoustic environment. Troldtekt® line forms nine acoustic solutions that make up the “design solutions” range which combines the best ideals of form and function. Founded on the Cradle to Cradle design concept, 100% Troldtekt’s natural wood wool panels are manufactured in a new state-of-the-art production facility. With a variety of different surfaces and colours, they can be supplied in the FSC® 100% category (FSC®C115450) contributing to a building’s BREEAM, DGNB and LEED rating. In addition to their high sound absorption and tactile surface, the panels offer high durability and low cost life cycle performance, as well as inherent sustainability. They are also a natural, breathable material which can absorb and release moisture, which is why they have been awarded an Allergy Friendly Product Award by Allergy UK. T. +44 (0)1978 664255 W. www.troldtekt.co.uk

FAAC Entrance Solutions Following the completion of the EUR 100 million acquisition by the Italian multinational FAAC Group earlier this year, 7 European divisions of Assa Abloy Entrance Systems and Agta Record (also part of the ASSA ABLOY Group) are now being rebranded as FAAC Entrance Solutions. As part of the EU Commission approved purchase, FAAC Entrance Solutions UK Limited will be the sole supplier of all ASSA ABLOY branded automatic pedestrian door products in the United Kingdom, including swing, slide and revolving door systems and operators. The UK division (Auto Pedestrian Doors Limited Registration No. 1256207), based in Sunbury-On-Thames – has now been rebranded as FAAC Entrance Solutions UK Limited. The transaction doesn’t represent any operational changes to management, staffing, services, or product offering. The legal entities registration number remains unchanged. The new identity roll out will start on 30th of November and will be completed in 2021. www.assaabloyentrance.co.uk/en/products/automaticdoors/

Products PRODUCTS

Excellent zephyr eCommerce agency Excellent Zephyr Launches their brand-new services to digitally transform independent retailers around the UK Excellent Zephyr launches their new eCommerce services to digitally transform independent retailers around the UK. Excellent Zephyr had previously worked with various household retail names such as Deliveroo, Monsoon and De Beers to deliver top-quality project management services. However, looking forward to the future of retail, they have spotted a unique gap in the market to deliver various professional eCommerce services to independent retailers. Their eCommerce services focus on three key areas; Digital Strategy, eCommerce Integration and Support. T: +44 020 4566 7337 W: www.excellentzephyr.com E: hello@excellentzephyr.com S @excellentzephyr

PowrPOD PowrPods are unique charging stations, delivering increased footfall for businesses such as salons, restaurants, or retail outlets. Not only do they solve a perennial problem for consumers, low battery anxiety, but the PowrApp app also directs consumers to their nearest local charging station, and can promote vendor special offers. This is a key way to drive more consumers into businesses. Sponsored pods are currently in place at various locations in the UK, including universities, where the pods have proved a huge success with sponsored brands and students. Lauren Jade Adams, Founder of PowrPod, said that: “Everyone is suffering now due to the dire economic consequences of the pandemic. Our charging solutions provide an essential service for people on the go and helps increase footfall into businesses in a safe and controlled manner and generating a much-needed new revenue stream for the vendor.” Each PowrPod is a custom-made, high-tech table that is supplied with a range of comfortable seating, super-fast

Qi wireless charging pads and charging cables, a touchfree hand sanitiser dispenser and an 18.5” LED digital advertising screen. The Bar Call app is a digital ordering system that is based on consumer input and feedback. E: info@powrpod.co.uk www.powrpod.co.uk Twitter: PowrUpClub

Products @retailfocus

PRODUCTS TORMAX Hygienic Pedestrian Traffic Control from TORMAX Offering a modular solution to the pressing need for retail outlets to more closely regulate the number of people entering their shop, TORMAX has launched a new add-on module, TORMAX count+go. Working in tandem with any TORMAX sliding or folding automatic entrance, this module effectively controls the number of people entering an area, setting the door to close when a pre-set limit is reached. Operated via smartphone, tablet or laptop, TORMAX count+go synchronises the timing of entry to ensure a hygienic physical distance is maintained between individuals, issuing a clear acoustic signal to alert pedestrians to wait. W: www.tormax.co.uk E:sales@tormax.co.uk

STYLE Style Secures HSW The UK’s leading moveable and partitioning wall specialist, Style, has further strengthened its partnership with the dormakaba Group by securing the exclusive UK distribution of its interior glass Horizontal Sliding Walls (HSW) range. The partnership means that Style will now offer a complete end-to-end process for architects, contractors and end user clients for the specification, provision and installation of dormakaba’s HSW partitioning systems. “dormakaba’s HSW range is a world leading portfolio of single glazed moveable partitioning wall systems, popular in high street shops, retail outlets in airports and shopping centres, restaurants and banks,” said Julian Sargent, Style’s group managing director. W: www.style-partitions.co.uk E: sales@style-partitions.co.uk S @StylePartitions

Products

Flooring + Surfaces

www.retail-focus.co.uk/insight

Armourcoat Decorative specialists Armourcoat have provided the finishing touches to The Soak, a new bar and restaurant next to London’s Victoria Station with an all-day menu that is built around signature soaked flavours through fermenting, pickling, brining and steeping techniques. Armourcoat’s Koncrete polished plaster finish is used to great effect on the bar front with recessed logo. Koncrete is an urban range of polished plaster colours and finishes designed for contemporary projects. The range offers a wealth of design options to achieve a distinctive modern look including distressed effects or recessed ‘shutter’ markings. Outside the building, Armourcoat PPX has been used to repeat the restaurant logo design. PPX is a low maintenance, durable external limestone render system that can create stunning honed and textured stone like finishes for both new build and renovation projects. T. +44 (0) 1732 460668 E. sales@armourcoat.co.uk. www.armourcoat.com Twitter: @armourcoat

Advert 86mm Advert 86mmwide widexx127mm 127mmdeep deep10-05-2017 06-08-2019

Dragon DragonDisplay DisplaySystems Systems

Designed Designed and and Manufactured Manufactured in the UK in the UK

Colours & textures at your fingertips. For all your decorative panel products.

Manufacturers Manufacturersofof merchandising merchandising systems, systems,especially especially EuroCIS: Unique in the whole for world of retail. Allforclothing-related clothing-related encompassing. Dynamic. Future-focused. Retail retailers, retailers,including including technology as the basis for success. bespoke production. bespoke production. www.lawcris.co.uk 0113 217 7177

EuroCIS: Future lab and ideas stage. www.dragondisplay.co.uk www.dragondisplay.co.uk

With highly specialised developers and solution providers. Display Systems Ltd Display Systems Ltd Tel Tel01952 01952290055 290055• •Fax: Fax:01952 01952290056 290056• •sales@dragondisplay.co.uk sales@dragondisplay.co.uk EuroCIS: The No.1 destination in Europe for everyone who sees their future in retail.

EuroShop

StarscapeFibre Optic Lighting

Trade Fairs

The Leading Trade Fair for Retail Technology Düsseldorf, Germany · www.eurocis.com

BOOST YOUR BUSINESS: Registration and tickets: www.eurocis.com/2130 Or contact us via phone or email: +44 1564 781-871 | info@itsluk.com

A sky full of stars starscape.co.uk 01289 332900 info@starscape.co.uk

Sponsor:

www.ehi.org

2017-11-26 EuroCIS 2018_Großbritannien_Retail Technology_86 x 262_Retail Focus_4c_6734

One place.

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@retailfocus

products IDS The LiViT LVT flooring range from IDS combines a high performance specification, design and competitive price point. The range offers seven oak plank designs of 178mm x 1244mm and three rigid tile designs of 303mm x 607mm. Both are easy to install thanks to patented I4F click technology, are slip resistant, easy to clean and are compatible with water piped underfloor heating. LiViT offers a 5-year warranty for light commercial use and is available for 24-48 hour delivery from all IDS branches nationwide. T. +44 (0)8457 298 298 E: info@idsurfaces.co.uk www.idsurfaces.co.uk

BOLON With our new and improved sound insulation layer, our design flooring is becoming an even better acoustic choice for premises such as retail, hotels, offices and public spaces. The innovative improvement of the flooring’s sound insulating performance can be found in the design. An insulation felt layer has been added to reduce noise and sound impact up to 21-22 dB, making Bolon market leading in woven design flooring with this feature.

T. +44 844 561 0918 E:sales@flooring-concepts.co.uk www.bolon.com

IDS The characterful look of reclaimed flooring can be easily created with the popular Brada designs, part of the Malmo™ Senses Multi-Width luxury vinyl tile collection. Malmo™ Senses features the latest registered and embossed technology where the printed design is in line with the surface texture, enabling the material to perfectly mirror the look and feel of real wood. The Brada multi-width designs are part of the 12-strong Malmo™ Senses LVT range available for 24-48 hour delivery from all IDS branches nationwide. T. +44 (0)8457 298 298 E: info@idsurfaces.co.uk www.idsurfaces.co.uk

H&LD

HOSPITALITY AND LEISURE NEWS The latest design projects featured on www.hal.news The Conduit, WAREHOUSE The Mercers’ C omp a ny ha s a nnounc ed tha t The Cond uit, a c ommuni ty c ommi tted to s o c i al , environmenta l , a nd ec onomi c c hang e, i s to de bu t its first p ub lic -fa c i ng res ta ura nt, W a rehou s e , o n th e 16th November, a t 6 L a ng l ey Street, C oven t G ar de n . Op ening withi n the rec entl y l a unc hed C on du i t members club i n C ovent Ga rd en, b ut enti r e l y o pe n to the pub lic, the 2 , 0 0 0 s q ft W a rehous e res tau r an t w i l l opera te a n 80 -c over res ta urant on i ts g rou n d f l o o r .

Curzon, Camden Market Hawley Wharf C urzon has opened i ts l a tes t c i nema w i thi n C am de n Ma rket Ha wley Wha rf’ s hi s tori c ra i l w a y a rc he s . The 6,000 sq ft l a nd ma rk venue c ons i s ts of f i v e sep a ra te thea tre s , ea c h w i th 30 s ea ts . The ci n e m a wa s designed by Ta k ero Shi ma za k i Arc hi tec ts , w h o al so worked with C urzon on thei r i c oni c B l oo m s bu r y loca tion.

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Hotel AMANO, Covent Garden Hotel AMANO Covent Ga rd en i s a new b outi qu e lifesty le hotel o p eni ng i n s p ri ng 2 0 2 2 tha t pr o m i s e s to bring the cool a nd vi b ra nt energ y of B er l i n to the heart of Lond on. L oc a ted on C ovent Gar de n ’ s Drury La ne, thi s new k i d on the b l oc k i s the f i r s t internationa l d es ti na ti on from B erl i n-b a s ed h o te l i e r , The AMANO Gro up , w hi c h c urrentl y ha s ei g h t h o te l s i n Berlin, one in M uni c h, a nd one i n D üs s el do r f . Formerly a 1 98 0 s offi c e b ui l d i ng know n a s D r u r y House, this 141-room p rop erty i s the fi rs t of m u l ti pl e AMANO hotels s et to op en i n L ond on. Hotel A M A NO Covent Gard en w i l l offer a new d es ti na ti on f o r Lond oners to s oc i a l i s e i n, as w el l a s vi s i tor s c o m i n g to the city . Here y ou’ l l fi nd a b a s ement b a r, re s tau r an t, sky b a r and ro oftop terra c e w i th i mp res s i ve c i ty v i e w s and DJs spinni ng mus i c on w eek end s .

PrettyLittleThing, UK HOTEL Th e Pr e tty L i ttl e Th i n g Ho te l o f f i c i al l y o pe n e d its d o o r s to gu e s ts . D e c k e d o u t w i th Pr e tty L i ttl e Th i n g h o m e w a r e , ac c e s s o r i e s an d tr e ats f o r gu e s ts , th e de co r o f th e h o te l i s de s i gn e d to gi v e gu e s ts a tas te o f th e lu x u r y l i f e s ty l e . U po n ar r i v al , gu e s ts ar e gi v e n a h o te l g u ide o u tl i n i n g a r i c h i ti n e r ar y f u l l o f l u x u r y ac t i vitie s to h e lp th e m l e t do w n th e i r h ai r an d r e l ax .

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The Londoner Loca ted in the hea rt of L ei c es ter Sq ua re i s an o utsp oken, thea tri c a l hotel s ta nd i ng 30 mete r s h i g h and 3 2 meters b enea th s treet l evel . Thi s i s Th e Londoner, the firs t hotel of i ts k i nd to hi t the c i ty . Designed as an od e to the art of p erforma nce , Y abu Pushelberg c ra fted a rc hetyp es of a the atr e prod uction’s ca s t a nd c rew to p ers oni fy s p a c e s w i th i n the hotel.

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Louche Soho, London Louche Soho is Soho’ s new home for d i vers e n i gh tl i f e , live music a nd c a b a ret, hous ed i n a b ui l d i n g w i th a celebra ted story a nd s teep ed i n Soho fol k l o r e . The first notewo rthy op eni ng of a l i ve mus i c v e n u e in Soho in y ears , the 2 60 -c a p ac i ty venue, fe atu r i n g two stag es, op ened on 8 th O c tob er a nd i nte n ds to emula te the old, i nfa mous l ouc he Soho c ul tu r e w i th i ts entertainment and s tyl e. The venue tak es i ts i ns pi ra ti on a nd a es th e t i c f r o m the old Soho of the 1 92 0 s a nd i s a c el eb ra ti o n o f Soho nightlife throug h the era s , c a pturi ng th e l i v e s within them and c ha mp i oni ng the l oos e a nd i n c l u s i v e attitud es tha t ma d e the a rea : the ri c h c ha ra c te r s , th e history and the d ra ma . Broug ht to you b y the tea m b ehi nd the Re c o r ds Bars, it will be thei r mos t d i s ti nc ti ve venue to date . Split over a n old three-s torey tow nhous e, ne w l y r efurbished in li ne w i th the b ui l d i ng ’ s hi s tor y , th e s i te contains incons p i c uous s p a c es , ol d -E ng l i s h pan e l l e d suites, and alcoves tha t c omp l ement the l ow -l i t, r affish interior tha t s how s the s tory of Soho o n i ts walls.

The Barbary Next Door, London S h af te s bu r y h as an n o u n c e d th e o f f i c i al o pe n in g o f a n e w r e l ax e d n e i gh bo u r h o o d r e s tau r an t a n d w in e bar , Th e B ar bar y Ne x t D o o r , th e ‘ l i ttl e s i s ter ’ co n ce p t adj ac e n t to Th e B ar bar y i n Ne al ’ s Y ar d, S e ve n D ia ls . Ope n f r o m e ar l y i n th e m o r n i n g u n ti l e ve n in g , th e 3 0 0 s q f t Th e B ar bar y Ne x t D o o r r e s tau r ant lo ca te d at 1 6a Ne al ’ s Y ar d s e r v e s a m e n u i n s pi r e d by th e f r a g r a n t s pi c e s an d s m o k y f l av o u r s o f M o o r i s h S pain a n d No r th A f r i c an c o o k i n g.

PROFILE

PROFILE:

The Cornish Bakery Steve Grocutt, FOUNDER

A comp a ny b orn on the ha rb ourside in M eva g i s s ey i n Cornwall is pow eri ng i ts w a y out of the COVID p a nd emi c , meeti ng consta nt challeng es hea d -on w i th op p ortunities. L ed by found er Steve Grocutt, after a yea r l i k e no other, sa les a t The Corni s h B a kery a re i n impressive doub l e-d i g i t g row th a s the ‘ind ependent c ha i n’ p repa res to take over £ 2 0 mi l l i on throug h i ts tills in 48 UK -w i d e l oc a ti ons , a nd meet a ta rg et of ten new op eni ng s across the UK i n 2 0 2 1 / 2 2 . O riginally a p rop erty d evel op er, Steve Grocutt found ed the c omp a ny s eizing a new-found op p ortuni ty to ad d a uniq ue c ontemp ora ry twist to the cla s s i c , a nd c ul t-l oved , Cornish p a sty . E xp eri menti ng w i th previously unh ea rd -of fl a vours i n tra d itional p a s ty c a s i ng s , d ema nd s oared and sw i ft, b ut c a reful , ex p a nsion follo w ed . W i th a vi ta l s witch of focus from onl y p a s ti es to a full ba kery prop os i ti on, a mul ti awa rd -winning reb ra nd to The Cornish Ba kery fuel l ed exp l os i ve potential acros s the p rod uc t portfolio, with ma tc hi ng s a l es growth a nd sig ni fi c a nt returns . O n an ongoi ng b ra nd -b ui l d i ng journey , Steve ha s na i l ed a w a y of crea ting an em oti ona l c onnec ti on w ith the ‘Cornw a l l s ta te of mi nd ’ , w hether peop le ha ve ever b een there or not. Wi th c l os e to 50 ba keries acros s the U K , The C orni s h B akery is now fi rml y one of the country ’s lead i ng i nd ep end ent, hig h-end bake ri es . The numb er one p erformer i n a l l of i ts fa c tory outlet locations , w i th s oa ri ng c offee

s a l es ac r o s s th e c o u n tr y , al l o f i ts b a k e r i e s m ak i n g an d br e ak i n g a l ready h i gh tar ge ts e v e r y s i n gl e w eek o f 20 21 . Ne w bak e r i e s h av e j u s t o pe n e d i n C h i c h e s te r , L y m i n gto n an d D orch e s te r an d w i th i n th e n e x t s i x mon th s , n e w Co r n i s h B ak e r i e s w i l l a p p e ar o n m o r e s m ar t h i gh s tr e e ts a nd h ar bo u r s i de s – al l pr e s ti gi o u s l oc a ti o n s th at S te v e h as pr e c i s i o n ta rg e te d f o r th e br an d, w i th an ob je c ti v e o f do u bl i n g th e e s t ate u p to 1 0 0 br an c h e s w i th i n th e n e x t f i v e yea r s . A pr o pe r ty e n tr e pr e n e u r by p rofe s s i o n , S te v e i s o bs e s s i v e a b ou t ‘ tu r n i n g l e f t w h e n o t h e r s tu r n ri g ht’ an d o v e r th e l as t de c ade h e w a tch e d th e h i gh s tr e e t be c o m e more e x pe n s i v e an d c o m pe ti ti v e . W hi ls t o t h e r s f ai l e d o n s ai d h i gh s tree ts , S te v e go t i n h i s c ar an d d rov e ar o u n d al l o f th e c o u n tr y ’ s hol i day h o t s po ts , s po tti n g ‘ p os tc ar d’ l o c ati o n s w h e r e h e k new Th e Co r n i s h B ak e r y ’ s u n i qu e p ropo s i ti o n w o u l d w o r k – an d w o r k w el l . Ho w e v e r , h av i n g do u bl e d t h e s i ze o f th e c o m pan i e s w i th i n th e s e i d yl l i c l o c ati o n s , po s t pan de m i c , Steve i s tu r n i n g h i s gaz e to ‘ h i gh s tree ts ’ – bu t o n l y a s pe c i f i c k i n d of ‘ h i gh s tr e e t. ’ Of te n i n tr adi ti o n al ma rk e t to w n s an d c ath e dr al c i ti e s , r e c e n t o pe n i n gs ar e i n L ymi n gto n , Ch i c h e s te r , D o r c h e s te r , w i th B ake w e l l , Ry e an d Pl y m o u t h B a rb i c an to f o l l o w i n th e n e ar futur e . A n d al l h av e a n u m be r o f vi ta l e l e m e n ts i n c o m m o n : h i s to r i c al l oc a ti o n s , be au ti f u l bu i l di n gs , an d a regu l ar , y e ar -r o u n d h i gh -y i e l d footf al l , as w e l l as a s u m m e r bo o s t w hen th e to u r i s ts c o m e to t o w n . Th e s e l o c ati o n s w i l l dr i v e a new br e e d o f ‘ bak e r i e s ’ f o r S te v e a nd h i s te am , an d th e y w i l l al s o fuel a n e w e x pe r i e n ti al br an d

e v o l u ti o n , as w e l l as i n te r io r s ty lin g an d a m o r e h i gh -e n d m e n u o f f r e s h l y c o o k e d o pti o n s, a n d s ty lis h af te r n o o n te as , e l o n gatin g th e e x pe r i e n c e f o r n e w , an d y o u n g e r , tar ge t c u s to m e r s . S te v e r e f l e c ts , “ Th e p a n d e m ic m ay h av e c au s e d u s to ta k e a te m po r ar y pau s e f r o m th e f r o n tlin e bu s i n e s s , h o w e v e r , i t’ s a ctu a lly f u e l l e d o u r h u n ge r f o r d e te r m in e d gr o w th o f al l th e r i gh t k in ds , in al l th e r i gh t w ay s . W i th in o u r bak e r i e s , s al e s ar e i n s ig n if ica n t gr o w th , w i th l i k e -f o r -l i ke w a y u p c o m par e d to 20 1 9 an d th e s u m m e r o f 20 20 . Ou r e n h an c e d m e n u s ar e de l i v e r i n g e x tr e m e ly s tr o n g av e r age t r an s ac ti o n gro w th a n d w e ’ r e l e adi n g o u r i n dus tr y w ith o u r c o m m i tm e n t to l o w w a s te d u e to o u r i n n o v ati o n i n o ur ‘r e cy cle d ’ pr o du c ts . Ou r n e w m ai l o r d e r o pti o n al s o e l o n gate s th e y e ar a n d pr o v i de s o u r h o l i day c us to m e r s w ith a w ay to ge t th e i r ‘ Co r n is h B a ke r y ’ h i t at h o m e w h e n e v e r th e y w an t.” S te v e c o n ti n u e s , “ B a k e r y is m o s t de f i n i te l y th e n e w c o f f ee s h o p an d o u r c ar e f u l l y c r af te d b r a n d an d i n te r i o r de s i gn e v o lu tio n w ill c o n ti n u e to i n f o r m an d p io n e e r o u r h i gh -e n d pr o po s i ti o n a s w e g e t f u r th e r i n to th e 20 20 s . Th e e ve r di s c e r n i n g c u s to m e r i s co n tin u ally l o o k i n g f o r s o m e th i n g m o r e n ich e , th at pr o v i de s a u n i qu e e m o tio n a l e x pe r i e n c e an d s e n s o ry co n n e ctio n . A s Co r n w al l c o n ti n u e s to go f r o m s tr e n gth - to -s tr e n gth as th e pla ce to be , s o do w e . ” W i th s u bs tan ti al c as h f u n d s f o r f u tu r e e x pan s i o n and a s tu te pl an n i n g f o r th e r e i n v e s tm e n t f u n di n g, Co r n w al l i s s e t to h it e ve r y s po t-o n s ty l i s h h i gh s tr e e t a n d h o l i day l o c ati o n i n th e co m in g y e ar s . G r o c u tt c o n c l u de s , “Th e f u tu r e is br i gh t. Th e f u tu r e i s C o r n is h .”

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