Connecting cultures • Improving healthcare
The power of language at your finger tips
LANGUAGE ACCESS QUICK REFERENCE GUIDE
CulturaLink provides interpretation services that bridges the gap between individuals with communication barriers and healthcare providers. We offer on-site, over-the-phone, video remote interpretation services along with document translation services. For additional information on the use of language services, see HCA Healthcare’s Equity of Care: Ensuring Access to Services Huddle Cards and/or contact your facility’s Equity Compliance Coordinator or ECC.
WHAT SERVICES ARE AVAILABLE?
CulturaLink offers highly trained, qualified medical interpreters in 20 languages over video and 200+ languages over audio. Document translation services are also available in over 200 languages.
OVER-THE-PHONE / Audio Interpretation (OPI) Our services are a simple phone call away and available 24x7x365. DIALING FROM ANY PHONE
Dial the designated phone interpreting number associated with your facility and follow the prompts. If you are using an iMobile device please refer to the iMobile QRG.
1. SELECT LANGUAGE Once prompted, select the language desired from the language list or press 0 for operator assistance.
2. PROVIDE DETAILS Provide your Access Code, your name and patient's medical record number. Access
3. DOCUMENT Interpreter’s ID# or name in the medical record.
Codes can be obtained through your facility.
ON-SITE Interpretation (OSI) On-site or in-person interpreters can be scheduled in advance, or requested for on demand situations through the use of CulturaLink’s toll-free number. Interpreters can also be requested via email. SCHEDULE BY PHONE From any phone or mobile device, dial 888-695-1001 and press option 1 for a Language Services Coordinator. SCHEDULE BY EMAIL Email your interpreter request to requests@theculturalink.com 1. COMPLETE REQUEST Submit an interpreter request via one of the scheduling methods available to your organization.
2. PROVIDE DETAILS Be prepared to provide information on the language needed, as well as facility and department details for reporting purposes.
3. DOCUMENT Interpreter’s ID# or name in the medical record and sign the interpretation completion form provided by interpreter.
Connecting cultures • Improving healthcare
The power of language at your finger tips
LANGUAGE ACCESS QUICK REFERENCE GUIDE
VIDEO REMOTE Interpretation (VRI) Connect virtually in a matter of seconds from anywhere you have an Internet connection to request a video interpreter. Users have access to Video and Audio interpreting sessions 24x7x365. Please note: VRI is accessible in facilities through an app on equipment such as facility iPads or iMobile devices. When using this application for Sign Language, iPads should be used. Please refer to HCA Healthcare’s “Equity of Care: Ensuring Access to Services Huddle Cards” for information on policy, procedure requirements and best practices.
1. LAUNCHING THE APP
2. SELECT THE LANGUAGE & GENDER Select language and the preferred interpreter gender from the launch screen.
Locate the iPad with the CulturaLink VRI application installed. Tap the app icon to launch the program on available mobile devices such as iMobile or facility iPads.
3. DOCUMENT Interpreter’s ID# or name in the medical record.
DOCUMENT Translation (DT) Our linguists are able to provide a quick turn around on vital documents, processing a high volume of materials in an efficient and effective manner. Documents such as consent forms, discharge instructions, care plans and patient materials can be translated by trained professionals who understand healthcare. Document translations should be coordinated through your facility's Equity Compliance Coordinator or ECC, with requests sent to translations@theculturalink.com
SUPPORT Concerns about interpretative services can be directed to CulturaLink by calling 888-495-0060. Any technology concerns should be directed to your local IT Support. Please indicate if you are using an iPad or iMobile app. Provide the following incident details to your local IT Support Specialist. • Facility and department
• Date and time of the incident
• The language requested
• The interpreter id#
• Incident details
Your IT Support Specialist will then contact CulturaLink Support with incident details for technical issues. If you are having problems connecting to an interpreter, please call
To provide feedback, commend an Interpreter, or report any
24/7 Customer Service 888-495-0060
service concerns, please send an email to:
support@theculturalink.com