Connecting cultures • Improving healthcare
Accessing Audio Remote Interpretation via the iMobile Device
Connecting cultures • Improving healthcare
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3 Scroll down to view available features, find the CulturaLink app, and click on the app to begin your session.
To access the CulturaLink application, log in to the Mobile Heartbeat application on your iMobile Device.
Select your unit and select your patient.
Once you access the CulturaLink application, the language selection screen will appear. The 20 most common languages are presented with the option of selecting additional languages. When you find the language you are looking for tap that tile.
The patient view will appear.
Welcome to the Language Interpretation Application for your iMobile device.
NOTE: American Sign Language (ASL) tile is not functional on this device. If an ASL interpreter is needed please use your iPad device or request an on-site interpreter by calling 888-695-1001.
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Users have access to Video and Audio interpreting sessions in more than 200 languages, 24x7x365. Please Note: This application should NOT be used for Sign Language interpretation since it does not meet regulatory requirements. Please refer to HCA Healthcare’s “Equity of Care: Ensuring Access to Services Huddle Cards” for information on policy, procedure requirements and best practices.
To access more languages tap “Other Languages” to reveal a full list of over 200 languages presented in alphabetical order.
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• Provider name • Patient MRN or ID number • Department placing the call The language you are connected to and the interpreter information will appear at the bottom of the screen. To end the call, press the end call icon at the top of the screen.
The display will show the call screen connecting to an interpreter. You can also cancel the interpreter request on this screen.
NOTE: Please refer to HCA Healthcare’s “Equity of Care: Ensuring Access to Services Huddle Cards” for information on policy and procedure requirements and best practices for use of Audio or Video services.
8 The Audio call screen appears confirming the call is connected to the interpreter who will request the following:
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Tap Audio tile to be connected to an Audio interpreter.
Tap your selected language tile.
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A selection screen provides the option of accessing an Audio only or a Video interpreter.
9 Rating the interpreter will complete the session. Rate the quality of your session on a five-star scale, where one star is poor, and five stars is outstanding.
NOTE: Once the interpreting session is complete, be sure to document the encounter and the interpreter ID in the patient’s medical record.
Please contact your local IT Support Specialist for any issues with your iMobile device. Please provide the following incident details to your local IT Support Specialist: • • • • •
Facility and department Date and time of the incident The language requested The interpreter id# Incident details
Your IT Support Specialist will then contact CulturaLink Support with incident details.
Connecting cultures • Improving healthcare
Accessing Video Remote Interpretation via the iMobile Device
Connecting cultures • Improving healthcare
Welcome to the Language Interpretation Application for your iMobile device. Users have access to Video and Audio interpreting sessions in more than 200 languages, 24x7x365. 1
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To access the CulturaLink application, log in to the Mobile Heartbeat application on your iMobile Device.
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Scroll down to view available features, find the CulturaLink app, and click on the app to begin your session.
Once you access the CulturaLink application, the language selection screen will appear.
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To access more languages tap “Other Languages” to reveal a full list of over 200 languages presented in alphabetical order.
The 20 most common languages are presented with the option of selecting additional languages.
Select your unit and select your patient.
When you find the language you are looking for tap that tile.
The patient view will appear.
NOTE: American Sign Language (ASL) tile is not functional on this device. If an ASL interpreter is needed please use your iPad device or request an on-site interpreter by calling 888-695-1001.
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A selection screen provides the option of accessing an Audio only or a Video interpreter.
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Tap the video tile to be connected to a video interpreter.
Next, you will be prompted to choose the individual’s preferred interpreter gender.
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Select the gender or “ First Available” tile.
The screen will show the call being connected to an interpreter.
Tap your selected language tile.
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An interpreter will display on the screen and start the interpretation session. Position the iMobile device to ensure the patient or individual is visible to the interpreter, close to the patient, and the audio volume is turned up.
You can also cancel the interpreter request on this screen. Tap the cancel request tile to cancel.
Once connected the interpreter will request the following: • Provider name • Patient MRN or ID number • Department placing the call
NOTE: Please refer to HCA Healthcare’s “Equity of Care: Ensuring Access to Services Huddle Cards” for information on policy and procedure requirements and best practices for use of Audio or Video services.
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A Privacy feature can be turned on by clicking on the Lock icon at the top of the screen. This video privacy feature allows you to suspend video and enables the audio channel to remain open.
The top of the screen will display the control buttons and the interpreter information is available at the bottom of the screen.
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When you have completed the session, press the “end call” at the top of the screen.
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Rating the interpreter will complete the session. Rate the quality of your session on a five-star scale, where one star is poor, and five stars is outstanding.
You can turn off the privacy screen by clicking on the Lock icon again.
NOTE: Once the interpreting session is complete, be sure to document the encounter and the interpreter ID in the patient’s medical record.
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Please contact your local IT Support Specialist for any issues with your iMobile device. Please provide the following incident details to your local IT Support Specialist: • • • • •
Facility and department Date and time of the incident The language requested The interpreter id# Incident details
Your IT Support Specialist will then contact CulturaLink Support with incident details.