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A vibrant culture that supports and attracts the best people As a housing association and not-for-profit business, we can truly say that people, not profit are our driver and reason for being. Our vision, “More homes, bright futures”, is focused on creating safe, secure homes and communities, laying the foundations for people to thrive, and creating bright futures for all. Our values, created to support this, are to work as one team, encourage challenge and change, and deliver a great customer experience. We’ve established the business as an enjoyable and vibrant organisation to work for, where people can achieve their best and can see how their roles contribute to the bigger picture. The nature of our business means we have a strong social purpose, and our staff feel their job gives them a strong sense of helping to make a 40
difference to society whether they are in a customer-facing position or supporting function such as finance or IT. Our first Best Companies employee engagement results recognise the strong position we’re in and provide us with the insight and knowledge that we have an excellent base to improve upon. According to Best Companies, this is a significant achievement that shows we’re taking workplace engagement seriously and signifies ‘very good’ levels of workplace engagement. These results show we’ve worked together well throughout the pandemic showing adaptability and resilience, and we’re pleased that our collective efforts to stay connected with each other have been recognised in this way.
2020-21 ANNUAL REVIEW AND FINANCIAL STATEMENTS
