Step into learning. Enter ExeQServe’s University for Executives.
We will train you. We will equip you. We will transform you.
You will learn the ten basic skills that can transport you into higher spheres in your career. Enrol in our 10-course Executive Basics program today! Unit 2108 88 Corporate Center Sedeno St. Salcedo Village Makati City Call us at 8933199 or 6974071 Email at information@exeqserve.com www.exeqserve.com
In order to be effective in their
MANAGEMENT BASICS
work, Managers need to apply basic tools for establishing a roadmap towards the achievement of goals, organizing people and work for efficient performance, leading and motivating people, setting performance paramaters and managing performance.
The concept of Planning, Organizing, Leading and Controlling are the most classic tools of management. Every manager should know how to use these for best results. In this workshop, we aim to equip managers with these basic tools and skills. We are employing highly interactive and integrative activities to help participant absorb the learning. We are also utilizing Re-entry action plans to help them contextualize the learning materials and pinpoint where they can possibly apply their learning.
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competition. As a key representative of your company, it is critical that you too invest in your professional image to be consistent with that of your company’s. This workshop helps you create an image that befits your organization, your role, your goals and objectives. You will learn how to use your strengths and unique qualities and project your best through the way you present yourself and communicate to others!
PROFESSIONAL IMAGE BASICS
heavily in their image through advertising, marketing and even in their office furniture? If so, they believe that image is one key differentiation factor to set them apart from
TIME MANAGEMENT BASICS
How many times have we wondered why time passed by before our very eyes without us accomplishing anything significant? We often feel frustrated and stressed because no matter how much we try to pursue the so many goals that we have, and no matter how we engross ourselves with work, there just isn't seem to be enough time to accomplish what we want thehave point we wish we have But weto can't morethat time... more of it. Time is constant and beyond our control, each moment that passes is a moment lost. There is however, a way to for us to accomplish more with the time that is available to us. This workshop aims to help participants acquire the right mindset towards themselves and the things around them in relation to time. It also aims to equip participants with practical tools and techniques to prioritize and organize the things they need to do in order to make effective use of their time.
teaches a practical approach to the successful implementation of plans and projects. This is designed for the members of any organization whose roles involve working with teams, as well as those members who are given the sole responsibility to deliver the results as individual contributors. OBJECTIVES: The following are the development objectives of the workshop. At the end, participants will be able to: • • • • •
Enumerate the common stumbling blocks faced by members of project teams and prescribe ways by which these may be managed or avoided Describe the project management structure around which the process will revolve List down the stages involved in managing projects and explain the process that goes into each of them Work on a “canned case” scenario using the project management approaches learned Work on a “live” on-the-job case by putting the project management concepts to use
PROJECT MANAGEMENT BASICS
Project Management Essentials
BUSINESS ENGLISH BASICS
Communication is to people as water is to fish! According to Stephen R. Covey, communication is the most important skill in life. Whatever profession we are in, whatever position we hold, we need to be effective communicators. The need for effective communication heightens when we are expected to deliver top quality customer service. Whether our customers are external or internal, we need to communicate with them to ensure that we have a clear understanding of their needs. We should deliver these needs in a manner that meets or exceeds their expectations. • •
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At the end of the program, the participants are expected to: have a basic understanding of the principles for effective communication and how to apply these principles in their workplace; have a higher awareness of the way they communicate, areas of self-improvement, and techniques to be continuously improving communicators; gain more confidence in their communication skills, particularly in the written media; and
people are so afraid of public speaking that they’d rather die than speak in front of an audience. Our own experiences of sitting through lifeless, aimless, pointless presentations make us experience a condition similar to brain death. Whichever side of the stage we’re standing on, we know the value of powerful, purposeful, persuasive presentations.
If your organization’s success or survival depends on persuading parties to buy products, donate resources, or support causes, then you need to prioritize the development of your people’s presentation skills. If you have sat down through many internal meetings wanting the dull presentations to end, then you can do something about it.
PRESENTATION SKILLS BASICS
Research shows that some
HR is not a department; it’s a shared
HR BASICS
responsibility between the people in charge of HR and the ones who are directly responsible for their performance, the Line Managers and Supervisors. To think that this is not true is to risk having disjointed efforts to align people with organizational goals. Strong collaboration between HR and Line management is crucial to the success of organizational endeavor to align people with goals. In order for this strategic partnership to work, HR and the line should have a shared knowledge about their HR-related responsibilities in the same way that HR needs to align all its actions with the goals of the organization and in consideration of the nuances of business operations.
Persuading customers to part
This workshop will equip sales makers with the essentials of the selling process as a vital component of business operation. It will give them an understanding and appreciation of the attitudes and values that provide a winning sales edge using the time-tested “Formula for Success.”
SALES BASICS
with their money may not be easy, but the actual process is a straight forward one. Whether one is selling to business or individual customers, the rules remain the same. Identify targets, understand customers’ needs, then sell the benefit of your products, handle objections and then close the sale. What happens as the process progress spells the difference between selling and not selling. An important ingredient in the success of any business is good selling. Without it, many sales are lost – sales that may mean the difference between success and failure. This program will show participants and help them demonstrate creative selling techniques.
CUSTOMER SERVICE BASICS
According to one US research, high performing organizations are highly customer-centered. Yet research also shows that customer satisfaction levels have been declining steadily. Most attempts to improve customer service are too narrow and superficial. They fail to focus the organization's culture and core processes on serving customers. That's why 50-70% of these programs consistently fail. This happens because many companies hinge their customer service effort on training front liners on how to be friendly with customers and nothing else. That’s why we see many customers nowadays being greeted loudly but insincerely by deadpan front liners who knew how to do it but are not properly motivated to do so. Add to the aggravation the friendly front liner who tells the customer that the service/product she requested is unavailable. It is as if they do not know that training is only useful if all other conditions for establishing a service culture are met.
The goal of this workshop is to equip the employees with a more in depth understanding of the customers and their needs and tools they can use to meet and exceed customer expectations.
You decide. You have the freedom to choose which course to take or get the full package and enjoy generous discounts and surprise gifts.
BASIC COURSES
Management Basics Professional Image Basics Time Management Basics Project Management Basics Business English Basics Presentation Basics HR Basics Brand Marketing Basics Sales Basics Customer Service Basics
CLASS SCHEDULE Every 3rd Thursday of the month 8am-5pm Venue TBA *Changes on schedule will be announced
Fees 10-course program at Php35,000 only VAT inclusive Flexible payment scheme Flexible course plan Exclusive membership to exeQLink
Per session at Php3,999 VAT inclusive Exclusive membership to exeQLink
Classes start on FEBRUARY 17, 2011
Enroll now. Classes start February 17, 2010
Your Name: ___________________________________________________ Name of Firm/Organization: ___________________________________________________ Office Address: ___________________________________________________ Office Phone: ___________________________________________________ Office email address: ____________________________________________________ Mobile: ___________________________________________________ Facebook: ____________________________________________________ MODE OF PAYMENT Cash PDCs