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December 2020
WE SPEND JANUARY 1ST WALKING THROUGH OUR LIVES, ROOM BY ROOM, DRAWING UP A LIST OF WORK TO BE DONE, CRACKS TO BE PATCHED. MAYBE THIS YEAR, TO BALANCE THE LIST, WE OUGHT TO WALK THROUGH THE ROOMS OF OUR LIVES ... NOT LOOKING FOR FLAWS BUT FOR POTENTIAL.
December 2020
- ELLEN GOODMAN -
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AT A GLANCE 04
Messages
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Personal Development
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Preparing for Uncertainty
New Parent Kadeen Black
Express Yourself
GM Spotlight
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The Buzz
Ramel Sobrino - Sandals Barbados - Sandals Royal Barbados
Crème de la crème Team Member Gallery Comes Alive for Christmas Each One Help One
Embrum St Juste
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PICTURE PERFECT
December in Photos!
December 2020
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The Chairman and Deputy Chairman’s Message
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MESSAGES
Message from the Chairman and Deputy Chairman
December 2020
December 18, 2020
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MESSAGES Dear Team, As we prepare to close the curtains on what has been a year like no other in our lifetime, it is natural for us to reflect. As 2020 ends however, what is increasingly apparent is that it has been a year of perseverance, resilience, strength and determination. We have all faced unprecedented challenges but these challenges have forced us to tap into our strength reserves. Our fight or flight responses have been triggered like never before and though we have not yet fully turned the corner, there are signs of light on the horizon and the fact that we have made it this far is proof of our collective strength. We recall greeting January 2020 with such enthusiasm, optimism and promise. For our company, there were also immense plans for great advancement just as we are sure you envisioned personally. None of us could have anticipated what would unfold by March when the unimaginable occurred, resulting in the global shut down of the tourism industry including our resorts. It is helpful to remember however that even in a year marked by challenges, as a team, we met them head-on. Difficult decisions had to be made but were done with the long-term goal of recovery and positioning in mind and throughout, we committed to be there for each other, providing support wherever possible. Additionally, in the face of a pandemic and worldwide uncertainty, our team came together to create our industry-leading Platinum Protocols of Cleanliness programme which has played a pivotal role in the reopening of the local and regional tourism industry. Equally important, you, our team of hardworking and dedicated hospitality professionals continue to implement these protocols across our resorts, securing the safety of all who enter our gates. This is the unique Sandals spirit that has allowed us to claim the World Travel Awards title of the World’s Best AllInclusive Company for the 25th consecutive year. Despite the challenges of the present, we remain optimistic about the future. By looking through a forward lens to a better tomorrow, we remain committed to the growth of our brand and to providing unlimited opportunities for our team members. This has not waivered and has motivated us to continue working on the future expansion of the Sandals brand with some exciting new additions to provide even greater opportunities for our team as we seek to recover better. Team, although we have been fortunate to have a number of our resorts reopened and team members back on active duty, it is evident that demand is low as the global travel industry remains in a very delicate position. This means that as a group, we are facing an end of year we have not experienced in over a decade. With a number of our fellow team members remaining off duty we encourage you to keep them in mind as our company also implements measures to support them, especially during this season. As we move into 2021, we know the road to recovery will not be immediate. This thought may be daunting but if we have learnt nothing else from 2020, we have learnt that there can be victories even in challenging times. As a team and as individuals we have the capacity to weather this storm. Some days may be harder than others, but we will get through it together. and stay strong. Thank you all for your bravery, commitment and dedication and for continuing to stand with us on the frontlines as we prepare to recover stronger, together. Wishing you all that’s good, Adam Stewart, CD
Deputy Chairman
for Hon. Gordon ‘Butch’ Stewart, OJ, CD, Hon. LLD Founder and Chairman
December 2020
This holiday season and for the coming year, we wish you and your families continued good health, be safe
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PERSONAL DEVELOPMENT
How to Plan for 2021 December 2020
Preparing for Uncertainty
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PERSONAL DEVELOPMENT
2020 has been nuts and if it has taught us anything – it was the need to be able to adapt. So as we’re making plans for 2021, I think it’s important to set flexible goals that will help you do that in case if life takes another twist or turn.
Reflect on 2020
Apply 2020 learnings for your 2021 plan
One of the most important steps when planning
Let’s continue with this reflection, thinking
anything is to reflect on what you have done
forward:
before and identify your learnings from it. So
•
let’s start with reflecting on 2020, answer the •
How was your 2020 overall? What have you
2021? •
year? Describe as many details as possible,
done or you achieved? What are you proud of yourself for? •
How did you have to adapt to this year and the changes it has brought?
•
What has worked? And hasn’t worked? What would you do differently if you had to re-do it?
•
What motivated you in 2020? And has held you back?
•
What have you learned from 2020? How has it impacted your world view and priorities?
•
What or Who are you grateful for in 2020?
Where do you want to be this time next thinking of your personal life and career.
•
Pick 3 areas of your life that you want to focus on in 2021
•
For every area listed about, set a feeling goal – how do you want to feel in that area this time next year?
This methodology for setting goals is much more sustainable and allows us to adapt to external circumstances. This way you’re not attaching your success and the feeling of selfworth to an achievement, but to an end result that can be reached in multiple different ways.
December 2020
following questions:
What are you going to do differently in
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PERSONAL DEVELOPMENT
Goals don’t have to be set for months from now. You might want to look no further than tomorrow. Think about what motivates you to keep going.
Creating your action plan for 2021 It’s time to plan out how you’re going to achieve those goal feelings! •
For every area of focus in 2021, brainstorm how you’re going to achieve the goal you’ve set for yourself.
•
Pick 1 way of achieving the goal per area (you’re probably leaning towards that winner
December 2020
already).
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Be Flexible! If we learned anything from 2020, it was that flexibility is key to moving forward. Instead of focusing on what you can’t do, focuse on what is possible and looked for the positive. Be willing to change plans, pivot and adapt. Goals don’t have to be set for months from now. You might want to look no further than tomorrow. Think about what motivates you to keep going. How does that fit into your day? Fear of the future is what keeps many
•
Break it down into small steps.
of us from looking ahead. This fear has only
•
Start on those steps ASAP!
increased over the past year. However, it’s
It’s important to break down your goals into bitesized steps as it helps you get over the fear of that big ambitious thing. It can paralyze you and that will result in you not ever moving towards your goal. Avoid paralysis by focusing on the next steps!
possible to not be paralyzed by fear. Be realistic and focus on what you can control. Even in what looks to be a hopeless situation, there are always choices. Let others help you if you can’t see those choices.
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December 2020
December 2020
NEW PARENT
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NEW PARENT
KADEEN BLACK
Night Manager at Sandals Montego Bay Baby’s Name: Jaiden Palmer Baby Age: 6 months Kadeen Black, Night Manager at Sandals Montego Bay can’t stop beaming these days, thanks to the joy she is currently experiencing as a new mother. “He is the best thing that came out of 2020,” she says with a straight face at what has been a trying year for members of the hospitality industry. According to Kadeen, “All the decisions I make literally involve the question, how will it affect my baby?” To say she is busy as a bee is an understatement. “Before Jaiden I was busy but now she keeps me busier as I am fully occupied with my baby as well as being a manager at Sandals.” Kadeen says her new-born inspires her to go to work every day and perform
December 2020
at the highest standard to ensure that her future is secure.
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EXPRESS YOURSELF
I AM
I am tired
Sandals Regency La Toc
I’m distressed, afflicted, unhappy
By Embrum St Juste
I’m angry, I’m moody
And sadly… I’m agonizing in misery I’m hurting, it’s killing me Torment and torture Tribulation and pain I’ve fallen in love
December 2020
And it’s happening again
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THE BUZZ
SANDALS FOUNDATION DISTRIBUTES 700 TOYS IN ANTIGUA & BARBUDA Over 700 toys were distributed this year during the Sandals Foundation’s Christmas Toy Drive in Antigua & Barbuda. Students ages 3 to 8 at the Parham, JT Ambrose, Golden Grove, New Winthorpes, Potters, Pigotts, TN Kirnon and Nelvie N. Gore primary schools were recipients of the gifts. Toys were also donated to the pre-schoolers at Sprout Angel Learning Centre and to the 3 to 8-year-old children on the Paediatric Ward at the Mount St. John’s Medical Centre, the country’s public hospital. Children of the same age range who are a part of the Ministry of Social Transformation’s Board of Guardians
December 2020
also received toys.
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December 2020
GM SPOTLIGHT
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Ramel Sobrino General Manager: Sandals Barbados and Sandals Royal Barbados
Mr. Ramel Sobrino has the Manager of both Sandals B Barbados. He has been with for over 18 years and his firs General Manager for the Sa Spanish speaker, Mr. Sobrin Italian.
The Inside Scoop: 1. What country are you from and how has your culture meshed with your Caribbean Experience? I was born in the Dominican Republic, however my parents are from Spain which is now my actual home. I am a “Caribbean Man” and I find that although cultures vary around the region there are still several similarities. We are all able to share in each other’s history, culture and sometimes even adopting traditions. 2. Outside of Sandals, what are you passionate about? (Hobbies, interests, etc.) I have a very energetic personality. I enjoy nature more so being on the athletic side. You can find me at the beach surfing, swimming, riding my bicycle around the island, doing motocross and most importantly taking pictures. 3. What has been your proudest moment/experience to date? Becoming a father and being a father figure to them. I love children. 4. What is one thing about you team members may be surprised to know? I collect model cars and own more than four bicycles. I also possess a keen eye for details – that’s what makes the difference.
December 2020
pleasure of being the General Barbados and Sandals Royal h Sandals Resorts International st major responsibility was as andals resort in Cuba. A native no also speaks English and
GM SPOTLIGHT
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THE BUZZ
CRĂˆME DE LA CRĂˆME The awards simply do not stop coming for our amazing team across the Caribbean! Recently our Director of Watersports Michael Clarke and his team from Sandals Royal Caribbean were presented with the Certificate of Excellence from the Professional Associations of Professional Diving Instructors. The award recognizes their outstanding customer service and professionalism in PADI instruction. Good on you team!
CERTIFICATE OF EXCELLENCE Awarded To
Sandals Royal Caribbean S7103 For outstanding customer service and professionalism in PADI instruction.
Given this day
23 November 2020
______________________________
December 2020
Johnny Wetzstein Director, PADI Quality Management
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THE BUZZ
TEAM MEMBER GALLERY COMES ALIVE FOR CHRISTMAS It was the mother of all competitions. Mr. Anderson awoke with the brilliant idea that HODs at Sandals Grande St Lucian Spa & Beach Resort should bring Christmas to the team members as they walk through the Gallery. And so they did. It was a true moment of creativity. All of the creative greats came out in full force, only to crumble to the Entertainment Department, declared winners, of the first ever Christmas
December 2020
Gallery Competition. They will have to defend next year!
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THE BUZZ
EACH ONE HELP ONE It was evident that this Christmas was going to be very different. The signs were there from March 2020, and continued throughout the year. In early December, we at Sandals Grande St Lucian Spa & Beach Resort began to strategize, and our Managing Director Winston Anderson and his team of special advisors came up with the “Each One Help One� Plan. It was simple. If each person donated at least one item, we could build a hamper programme to help our team members most affected by events of the year. Two Hundred and Eighty hampers later, each one managed to help someone on the team. The Maintenance team, under the leadership of Ramon Charles, came out in full force to deliver their
December 2020
items.
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THE BUZZ
This is what the Each One Help One initiative turned into ‌ over 250 hampers for our team members, delivered right
December 2020
before the Christmas holidays began.
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PICTURE PERFECT
It’s a new way to pose for pics. Adam Stewart, Sharlene Robinson and Jamie McAnally have mastered the new way to take pictures. The three were captured at the recently reopened, Beaches Turks and Caicos.
Sharlene Robinson, Premier of Turks and Caicos receives a floral arrangement
December 2020
from Sandals Resorts
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International’s Deputy Chairman, Adam Stewart. General Manager at Beaches Turks and Caicos, Jamie McAnally looks on.
PICTURE PERFECT
Sandals Montego Bay General Manager. Carl Beviere and regional PR Manager Ian make a fetching Santa and
PICTURE PERFECT PICTURE PERFECT
December 2020
his elf.
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December 2020
PICTURE PERFECT
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Beaches Negril’s managers Chris Elliot
Wilbert Harding – Chief Engineer was captured providing refreshments
(GM – centre) and Giselle Bradshaw (left)
to this watersports team member during his rehydration walk. The
captured offering refreshing drinks to team
walk forms part of the Beaches Negril guest and team member
members on their rehydration walk
engagement initiative.
PICTURE PERFECT
Cooper Family could get to spend their 8th Christmas with their BTC family. The Cooper were the first guests in after the hotel reopened.
December 2020
General Manager at Beaches Turks and Caicos (BTC), Mr Jamie McAnally (right) was pleased to know that the
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PICTURE PERFECT Sandals Montego Bay’s Festival Queen Anastasia showing Christmas love to a youngster from the neighbouring WhIte House community.
December 2020
If my work isn’t this fun then I don’t want it!
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Entertainment Department came up in a few shared.
PICTURE PERFECT
w “work goals” memes after his pic was snapped and Sandals Montego Bay chef Ackeem showing off one of his tasty creations at the resort recently.
December 2020
Best believe Michael from Beaches Negril’s
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PICTURE PERFECT
Santa’s helpers from Sandals and Beaches Negril share a selfie worthy moment as they head off on their NEGRIL2 holiday toy drive to various schools and communities.
Christmas 2020 was ind
Peter Rodd Butler Manager at Sandals Grenada specifies the details of Sandals Platinum Protocols of Cleanliness in a weekly forum with hospitality
December 2020
stakeholders.
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Sandals and Beaches Negril team member Happy volunteers from Sandals and Beaches Negril share in a photo op as they delivered toys to the West End Infant School
present gifts and schools supplies to teach
school just in time for the Christmas holida
PICTURE PERFECT
deed festive at Sandals Grande Antigua!
hers for over 700 students enrolled at the
ays.
Caribbean Butler Manager Samantha enjoying her cotton candy while serving members of the team.
December 2020
rs journeyed to the hills of Mount Airy to
Sandals Royal
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PICTURE PERFECT
December 2020
Beaches Negril’s entertainment team is always a beauty to
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Sandals Montego Bay Epix Manager Jermaine and Trainee Manager Akilas making sure guests are well hydrated on the beach.
Happy New Year from Sandals Grande Antigua Resort and
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Spa
Sandals Montego Bay Epix ace photographer and videographer Kevin is the man behind the lens.
December 2020
o watch whenever and wherever they perform for enthralled onlookers
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PICTURE PERFECT
We are loving the reggae rock vibe emanating from our beautiful Beaches Negril female managers in this photo!
December 2020
Beaches Negril General
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Manager Christopher Elliot (right) presents toys and school packages to Broughton Primary School principal Marva DavisClarke. Occasion was the Sandals Foundation and Hasbro Holiday Toy Drive.
PICTURE PERFECT
We can see the big smile in young Tanelle Love’s eyes after Beaches Negril spa team member Shanta Brown presented her with her with a Christmas gift. Occasion was the Sandals Foundation/Hasbro Christmas Toy Drive that made a stop at the West End Infant
Beaches Negril Hotel Manager Della John (right) presents toys to Torrington ECI principal and teachers. Occasion was the Sandals Foundation and Hasbro Holiday Toy Drive.
December 2020
School.
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PICTURE PERFECT
Beaches Turks and Caicos’ Hotel Manager, Sharon Fagan’s superpower is to be super excited. Can
TCI’s Premier, Sharlene Robinson show
you tell?
festivities at Beaches Turks and Caico
All our Sandals South Coast Stewards are superstars but these three – Jerene, Jennifer and Patrick really captured our hearts with their unwavering support and commitment this past month. Get something and wave!
December 2020
Managers and team members
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at Beaches Turks and Caicos were feeling quite festive for the grand reopening of their resort recently.
PICTURE PERFECT
wed that she two can drop a leg or two when she joined in the reopening
Sandals Montego Bay Stewarding team member Roshene
os recently.
proudly receives a special award from her manager
It was a royal welcome for guests at Beaches Turks and Caicos on reopening day. The team members were excited and the guests were over the moon.
December 2020
Sekani during a recent staff event.
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PICTURE PERFECT
Sous Chef Francine from Sandals Mon
spread Christmas cheer to team mem Island Route’s representative Alicia receiving her prize for being a winner in the Sandals
All our Sandals South
Royal Caribbean Sports Club
Coast Stewards are
Mega Raffle from president
superstars but these
Kamar.
three – Jerene, Jennifer and Patrick really captured our hearts with their unwavering support and commitment this past month. Sandals Montego
December 2020
Bay Social Media
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Coordinator Toni-Ann makes the day of this youngster from Mt. Salem Primary while handing out toys during a Christmas treat.
PICTURE PERFECT
mbers on the job at the resort.
Sandals Montego Bay Operations Manager Anna-Kay gets ready for guest rehydration time.
Sandals Montego Bay F & B Execs Chef Salvatore, Chief steward Sekani and Assistant F & B Manager Joan, taking part in a wellness session at the resort recently.
December 2020
ntego Bay handing over drinks and snacks as managers and supervisors
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PICTURE PICTURE PERFECT PERFECT
Aphia (left) from the Sandals Montego Bar Front Office team is as pleased as punch as she accepts an appreciation certificate from Front Office Manager Sharee.
Sandals Montego Bay General Manager C
December 2020
soup for team members at a recent func
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Deep breaths from Carl Beviere, Sandals at a recent resort event
PICTURE PICTURE PERFECT PERFECT
Carl Beviere and Landscaping Manager Beverly preparing
s Montego Bay General manager and Spa Manager Tamika
Sandals Montego Bay Sous Chef Niinoi tries his hand at bar service. Way to go man.
December 2020
ction.
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PICTURE PERFECT
Sandals Montego Bay’s Captain Macca is always in cruise control.
Sandals MoBay GM Carl Beviere shows off his Mr. Cool look.
Bar Manager at Sandals Montego Bay
All our Sandals South Coast Stewards are superstars but these three – Jerene, Jennifer and Patrick really captured our hearts with their unwavering support and commitment this
December 2020
past month.
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PICTURE PERFECT
Miss Angie always makes sure her team is properly motivated.
Houseman Dwight, one of the hard-working team member at Sandals Montego Bay, takes time out of
PICTURE PERFECT PICTURE PERFECT
December 2020
his busy schedule to strike a pose.
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PICTURE PERFECT
The Loyalty and Travel Department presented their manager Shanece with a special gift in appreciation of her sterling leadership as the department is number 1 in the group.
Members of the Sandals Montego Bay Kitchen team are ple
December 2020
a recent appreciation event.
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Member of the Sandals Montego Bay EHS Guardians show exercises.
PICTURE PERFECT
wing that they are always physically distant even during clean up
Kayon is one of the stars from the Bar team at Sandals Montego Bay, always making sure her guests are well taken care of.
December 2020
eased as punch after copping awards at
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PICTURE PERFECT
Front Office team member Luckie-Ann is a picture of concentration during a relaxing
Assistant Food and Beverage Manager
games evening for her team at Sandals Montego Bay.
members on the job recently.
All our Sandals South
December 2020
Coast Stewards are
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Entertainment
superstars but these
supervisor at Sandals
three – Jerene, Jennifer
Montego Bay Jolon
and Patrick really
getting his pressure
captured our hearts with
checked at a team
their unwavering support
member wellness day
and commitment this
event.
past month.
PICTURE PERFECT
r at Sandals Montego Bay Joan, served up refreshment to team
Proud Sandals Montego Bay Landscaping Manager
Darnet strikes a pose during a team member Power Lunch with Sandals Royal Caribbean General Manager Dawn Smith.
December 2020
Beverley sharing a fun moment with team member Ian.
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PICTURE PERFECT
Members of the Sandals Montego Bay Loyalty and Travel team cutting the cake at a recent appreciation fucntion for being the top L and T Department in
December 2020
the chain.
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Miss Beverley, Landscaping Manager at Sandals Montego B housekeeping team.
Sandals Negril Hotel Manager O’Brian Heron (left) presents a plaque of recognition to photo shop manager Simone BlackWoodley during the manager’s lyme recently. Simone and her team members have comfortably held the number 1 slot for photo shop revenue every month since the resort’s reopening in July.
December 2020
Bay, serving up a brew with loving hands and heart to the
PICTURE PERFECT
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Shaniel is the life of the party at the Sandals Montego Bay Front Office
The photographer got photographed
beach shot and that’s the story we ar
All our Sandals South The Butler team
Coast Stewards are
at Sandals Royal
superstars but these
Caribbean show off
three – Jerene, Jennifer
their Maltas donated
and Patrick really
by their manager
captured our hearts with
Samantha.
their unwavering support and commitment this
December 2020
past month.
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re sticking with.
Always a kid at heart – Sandals Negril’s Regional PR Manager Jervene Simpson – had a grand time on West End Infant School’s playground during their Christmas toy deliveries at the school.
Sandals Royal Caribbean Entertainment Management Trainee Jardine spreading the Christmas love by handing out toys at Leonora Morris Basic School.
December 2020
d. Carlos Brown – photographer at Sandals Negril got caught in our
PICTURE PERFECT
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Sasha-Gaye makes for a pretty picture
Sandals Foundation ambassador Anjelica Nunez peeps to the camera for a quick sec
outside the Sandals Negril Resort Shop
as she prepares to wrap toy boxes for Christmas treats
(from left) Operations Manager at Sandals Grande Antigua Diahann Hibbert-Bacchus, Environmental Health &
December 2020
Safety Manager Jasiel
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Murphy and IT Manager Herve Volney were among the managers who served delectable meals to team members during the resort’s Staff Appreciation Christmas Lunch.
PICTURE PERFECT
Sandals Negril General Manager David ‘6ix boss’ Latchimy was in full performance mood for his GM Lip Sync battle the epic General Manager’s Lip Sync battle where GM David Latchimy embodied dancehall artiste Squash like a real G.
video shoot. Looking on and making sure the boss is well secure was body guard and resident landscaping manager Oneil Stoddart.
Boat Captain Simone receives an award for a job well done from Sandals Royal Caribbean General Manager Dawn Smith at a recent HOD meeting.
December 2020
Money Fever! That’s easily the song on everyone’s lips at Sandals Negril after watching
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PICTURE PERFECT
Also getting some well-deserved recognition was Sandals Negril EHS Manager Tavia-Shea Bernard (right) for her role in championing the Sandals Platinum Protocols of Cleanliness on the resort. Presenting her with her plaque was General Manager David Latchimy.
Sandals Royal
December 2020
Caribbean Chef Rose
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is caught by camera on the other end of the food chain, here she enjoys a tasty meal.
Sandals Royal Caribbean’s Overwater Butler Jazelle is always happy on the job, no matter how busy he is he makes it look so easy.
PICTURE PERFECT
Tania from the Dining Room at Sandals Ochi, who is currently assisting the team at Sandals Royal
at a recent team member event.
Caribbean, gives the thumbs up to a tasty meal served at an appreciation event for the Ocho Rios team.
Sandals Royal Caribbean Learning and Development Manager Shanique and HR Manager Tracie, showing off the television set to be raffled by the sports club.
December 2020
Sandals Royal Caribbean Acting General Manager showing appreciation to a top Butler
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PICTURE PERFECT
Santa stopped by at Sandals Regency La Toc on Christmas day. Naughty or nice; each team member got a prize.
Spa Manager and Assistant Manager are excited to receive their treat from Good ole St Nick.
The Bar team was very happy to see
December 2020
Santa.
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PICTURE PERFECT
The chefs couldn’t hide from Santa.
Sandals Regency General Manager “Mr. G” takes a plunge into the pool as his managers look on.
December 2020
Spa Therapist, Gloria reaches out for her Christmas treat.
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PICTURE PERFECT
Sandals Royal Caribbean’s entertainment team member shows off his Halloween outfit.
Sandals Royal Caribbean’s F and B director Winfried serving welcoming team members
December 2020
to work with
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personalized service.
The ghouls came out to play during Halloween at Sandals Royal Caribbean.
PICTURE PERFECT
Robert from Sandals Royal Caribbean Housekeeping Department showing off his
Enjoying her General Manager’s Power Lunch at
prize won at a recent staff event.
Sandals Royal Caribbean.
Thumbs up from the awesome Watersports team at Sandals Royal
December 2020
Caribbean.
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December 2020
@iam_sandalshr
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@iamsandalshr
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