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October 2021
“SUCCESS TAKES A VIVID IMAGINATION AND A DREAM. AND I BELIEVE IN DREAMING BIG.”
October 2021
- HON. GORDON “BUTCH” STEWART -
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AT A GLANCE 06 10 13 16 20
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In the News The Gordon ‘Butch’ Stewart International School of Hospitality and Tourism a Reality! Celebrating Excellence at the World Travel Awards Executive Chairman to Join World Travel & Tourism Council Executive Committee Family of David Roper donates equipment to Bustamante Hospital
Show Your Property
Sandals Grande St Lucian Spa & Beach Resort
The Buzz
Honouring our Sandals Heroes News across the resorts
42 49 51
Compost before you dispose
Hi Friend
Sandals La Toc
HM Spotlight
Carl Ainscough Sandals South Coast
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PICTURE PERFECT
October in Photos!
October 2021
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40th Anniversary Message
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MESSAGES
40TH ANNIVERSARY MESSAGE
October 2021
From the Desk of the Executive Chairman, Adam Stewart, CD.
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October 2021
IN THE NEWS
The Gordon ‘Butch’ Stewart International School of Hospitality and Tourism a Reality! Sandals Resorts International, The University of the West Indies and Florida International University Partner To Create The Gordon ‘Butch’ Stewart International School of Hospitality and Tourism
October 2021
L- R : Dr. Mark B. Rosenberg, President, Florida International University, Adam Stewart, Executive Chairman, Sandals Resorts
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International, Professor Sir Hilary Beckles, Vice-Chancellor, The University of the West Indies and Professor Dale Webber, Pro Vice-Chancellor and Principal, The University of The West Indies (Mona) sign the Memorandum of Understanding to create the Gordon ‘Butch’ Stewart International School of Hospitality and Tourism. A cutting-edge, research-led facility, the Gordon ‘Butch’ Stewart International School of Hospitality & Tourism will provide students with an immersive, holistic world-class learning and training experience by marrying the academic excellence synonymous with The UWI and FIU with the groundbreaking innovation and world-leading hospitality standards that have come to trademark the Sandals brand.
IN THE NEWS In recognition of its 40th anniversary and to
institutions, we embark upon building the world’s
honour the legacy of its Founder, the late Gordon
premier institute for tourism, the Caribbean’s
‘Butch’ Stewart, OJ, CD, Hon. LLD, Sandals Resorts
economic engine. This is truly, a dream come true.”
of Understanding with The University of the West Indies (The UWI) and Florida International
Stewart also spoke of the transformative power of tourism for Caribbean economies, saying, “Tourism is the single most powerful industry
University’s (FIU) Chaplin School of Hospitality
across the Caribbean and its ability to connect with
& Tourism Management to create the Gordon
and impact wider industries and subsequently
‘Butch’ Stewart International School of Hospitality &
Caribbean economies is often under-appreciated.
Tourism. The new school will be built at the Western Jamaica Campus of The University of the West Indies, Mona in the tourism capital of Montego Bay, the birthplace of the Sandals brand. Through innovative technology and by leveraging the Universities’ powerful network and reach across the Caribbean and internationally, regional and international students will benefit from highquality academic tutelage and practical experience in a range of hospitality and tourism programmes. COMPETING ON AN INTERNATIONAL STAGE Speaking on the significance of the partnership,
WORLD CLASS LEARNING AND TRAINING This partnership and this school is an obvious investment in the education of Caribbean people but beyond that it is also an investment in Caribbean tourism and the many other critical industries that we support. This investment will go a far way towards mapping the pathway for the survival of the region. Hundreds of thousands of Caribbean nationals depend on tourism, whether directly or indirectly. This school is an investment in our young people, in the future of the Caribbean and represents our understanding of the critical role of tourism in the future of the region.”
SRI’s Executive Chairman, Adam Stewart, said,
A cutting-edge, research-led facility, the Gordon
“Creating opportunity through education is
‘Butch’ Stewart International School of Hospitality
fundamental to our organisation and to the
& Tourism will provide students with an immersive,
successful future of the Caribbean, as it is to all
holistic world-class learning and training experience
people seeking a better life for themselves and
by marrying the academic excellence synonymous
their families. This conviction, so deeply held by
with The UWI and FIU with the groundbreaking
my father, was fostered by experience and in long
innovation and world-leading hospitality standards
conversations begun so many years ago with the
that have come to trademark the Sandals brand.
great Professor, Sir Hilary Beckles. This partnership is so deeply meaningful and the work ahead extremely vital. Sandals has proven that what is born of this region can successfully compete against any brand on an international stage. Now, together with powerhouses The UWI and my alma mater FIU - two world-leading academic
The Institution, touted as the 21st century symbol of the ideal relationship between the private sector, academia and civil society is poised to become the flagship centre of hospitality and tourism in the region and will also focus on providing meaningful learning experiences for students outside the classroom.
October 2021
International (SRI) recently signed a Memorandum
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IN THE NEWS
The first step in a landmark collaboration between Sandals Resorts International, Florida International University and The University of the West Indies to create the Gordon ‘Butch’ Stewart International School of Hospitality and Tourism. Showing off the signed Memorandum of Understanding are from left to right , Dr. Michael Cheng, Dean, Chaplin School of Hospitality & Tourism Management, Florida International University, Dr. Mark B. Rosenberg, President, Florida International University, Adam Stewart, Executive Chairman, Sandals Resorts International, Professor Sir Hilary Beckles, Vice-Chancellor, The University of the West Indies and Professor Dale Webber, Pro Vice-Chancellor and Principal, The University of The West Indies (Mona).
Stewart shared, “My father believed in learning
Commenting on the landmark collaboration and
by experience – ‘on-the-job training,’ as he
its implication for regional development, Vice-
often put it. As a consummate entrepreneur
Chancellor, The University of the West Indies,
and a lifelong dreamer, he knew success was
Professor Sir Hilary Beckles said, “Tourism is our
born beyond the boardroom, found instead
number one business in the Caribbean and The
in moments of exploration and discovery. It is
UWI is its number one university. FIU has been
this understanding that will inspire the world-
a respected partner to Caribbean people and
class curriculum, putting students in real-world
institutions for decades and in particular, counts
experiences as part of their development.”
many distinguished Jamaicans among its graduates
UNIQUE PARTNERSHIPS
and professors. It follows therefore that the three
The partnership embraces the core objectives of increasing access to globally ranked education, improving alignment with critical and influential industry needs and aspirations, demonstrating agility and responsiveness to the challenges of
October 2021
tourism and hospitality education and practice
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and delivering focused academic leadership and quality assurance processes, consistent with the Universities’ respective policies, standards and procedures.
of us should collaborate to ensure our individual and collective oneness. The Sandals brand and its product, are excellent and exquisite. The UWI is honoured to work with Adam Stewart, its leader, to celebrate the respected legacy of his father, the brilliant Gordon ‘Butch’ Stewart. The idea of building up a first class tourism and hospitality school within The UWI to honour this legend is at once exciting and energizing. The UWI-Sandals-FIU engagement is therefore a powerful and progressive partnership
IN THE NEWS “My dad spent much of his life pioneering and building the regional tourism industry. There truly is no better way to celebrate his legacy than by working with The UWI and FIU to ensure the sustainable development of the region’s tourism through training and investment in our young talent.” - Adam Stewart that will serve our region very well in the years
His sentiments were shared by President of the Florida International University, Dr. Mark B. Rosenberg who added, “We are proud to partner with Sandals Resorts International and the University of West Indies, two highly respected institutions in the Caribbean and both leaders in the hospitality industry. At FIU, we already welcome international students from the Caribbean from 20
Adam Stewart, Sandals Resorts International Executive Chairman, delivering a passionate address at today’s signing of the Memorandum of Understanding for the creation of the Gordon ‘Butch’ Stewart International School of Hospitality and Tourism. The new institution will be a collaborative effort between Sandals Resorts International, Florida International University and the University of the West Indies.
Tourism Management and the PhD in Tourism/ Hospitality but will also offer newly developed programmes such as the BSc in Hospitality
different countries. Offering even more students, the
Operations, the BSc in Attractions and
opportunity to study, learn and live in two hospitality
Events Management and Master of Science
destinations learning and working from iconic
programmes in Hospitality Management and
leading institutions and brands like Sandals, UWI
Events Management from Florida International
and FIU, is historic. We also need to acknowledge
University.
SRI Executive Chairman Adam Stewart BS ’03, who has followed in his father’s footsteps in business, leadership and generosity. This partnership will create a perfect avenue for students looking to
Stewart shared, “My dad spent much of his life pioneering and building the regional tourism industry. There truly is no better way
advance their hospitality education in two of the top
to celebrate his legacy than by working with
tourist destinations in the world, resulting in a new
The UWI and FIU to ensure the sustainable
generation of hospitality leaders.”
development of the region’s tourism through
NEW PROGRAMMES
training and investment in our young talent. I know this project would have made him so
The Gordon ‘Butch’ Stewart International School of
happy and we cannot wait to cut the ribbon
Hospitality & Tourism will not only offer a number
and officially welcome our first cohort of
of existing programmes, including the BSc in
students.”
October 2021
ahead.”
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IN THE NEWS
October 2021
SANDALS® RESORTS INTERNATIONAL CELEBRATES CARIBBEAN EXCELLENCE AT THE 2021 WORLD TRAVEL AWARDS
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Luxury Included® Resort Company Takes Home 12 Accolades at the Prestigious Caribbean and North America Awards Ceremony
IN THE NEWS Sandals Resorts International (SRI) is thrilled to announce that the company has received twelve prestigious awards at the 28th Annual Caribbean and North America World Travel Awards virtual presentation on October 18, 2021. Special recognition was given to Sandals Resorts International as the Caribbean’s Leading Hotel Brand 2021 for the 28th consecutive year, as the resort company celebrates the 40th anniversary of Sandals Resorts and continues to pave the path of excellence and innovation in the travel industry.
Sandals Resorts International was recognized with 12 awards, including: ◊
Caribbean’s Leading Hotel Brand 2021: Sandals Resorts International
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Caribbean’s Leading All-Inclusive Family Resort 2021: Beaches Turks & Caicos
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Caribbean’s Leading Luxury All-Inclusive Resort 2021: Sandals Grenada
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Caribbean’s Leading Resort 2021: Sandals Royal Barbados
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Caribbean’s Leading Honeymoon Resort 2021: Sandals South Coast, Jamaica
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Caribbean’s Most Romantic Resort 2021: Sandals Grande Antigua
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Bahamas’ Leading All-Inclusive Resort 2021: Sandals Emerald Bay
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Grenada’s Leading Resort 2021: Sandals Grenada
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Jamaica’s Leading All-Inclusive Family Resort 2021: Beaches Negril
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Jamaica’s Leading Resort 2021: Sandals Montego Bay
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St Lucia’s Leading Resort 2021: Sandals Grande St. Lucian
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Caribbean’s Leading Adventure Tour Operator 2021: Island Routes Caribbean Adventures
“It is our great honour today for Sandals Resorts
Coast was named as the Caribbean’s
International to be recognized as this year’s
Honeymoon Resort 2021 by the World Travel
recipient of the Caribbean’s Leading Hotel Brand,”
Awards, boasting the world’s first-ever Swim-
said Adam Stewart, Executive Chairman of
Up Rondoval Suites, the longest pool in the
Sandals Resorts International. “For four decades
western hemisphere spanning 17,040 sq. ft, and
we have held an unwavering commitment
a remastered 112-room Dutch Village - perfect
to hospitality excellence across the region,”
for honeymooners and all couples in love.
promise to our customers, valued travel advisors and our communities, and we will keep exceeding expectations through our dedication to hard work and innovation.” Following a year of innovation, Sandals South
SRI’s family friendly all-inclusive brand, Beaches® Resorts, was also recognized in the World Travel Awards with Beaches Turks and Caicos winning the Caribbean’s Leading AllInclusive Family Resort for the 18th time. Cont’d on next page
October 2021
continued Stewart. “We will continue to live our
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IN THE NEWS
Beaches Turks and Caicos was recognized in the World Travel Awards as the Caribbean’s Leading AllInclusive Family Resort for the 18th time.
Packed with fun for families of all ages, Beaches
deliver exceptional and authentic destination
Turks and Caicos features five magnificent
experiences. We pride ourselves on this
villages that exemplify the architectures of
recognition and promise to continue delivering
Italy, France, the Caribbean, and Key West.
one-of-a-kind excursions and extraordinary
With endless land and water-sport activities, a
service while always looking to raise the bar on
45,000 square foot water park, and 21-gourmet
our products and offerings,” said Ryan Terrier,
restaurants, there is something for everyone at
Vice President of Operations, Island Routes.
this one-of-a-kind resort. Sandals Resorts International’s sister company Island Routes Adventure Tours, was also recognized by the World Travel Awards, taking home the Caribbean’s Leading Adventure Tour Operator for the 9th year. Island Routes offers
October 2021
guests off-site experiences that truly immerse
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them in the local culture and beauty the islands have to offer.
The World Travel Awards were established in 1993 for the sole purpose of acknowledging and celebrating achievements in all areas of the world’s travel and tourism industry. Today, the World Travel Awards brand is recognized globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire. Each year the World Travel Awards covers the globe with a series of regional gala ceremonies staged to recognize and celebrate
“Even in these unprecedented times, it is
individual and collective successes within each
an honor to be recognized for continuing to
key geographical region.
IN THE NEWS
SANDALS RESORTS EXECUTIVE CHAIRMAN TO JOIN WORLD TRAVEL & TOURISM COUNCIL EXECUTIVE COMMITTEE ®
Adam Stewart recognized as industry leader in Global Hospitality Sandals Resorts’ Executive Chairman, Adam Stewart, has been formally invited to join the Executive Committee of the World Travel & Tourism Council (WTTC). The induction represents the actionable change and strides forward made by Stewart throughout his time in the industry. “I am honored to join the Executive Committee the start of my career,” says Adam Stewart, Executive Chairman of Sandals All-inclusive Resorts. Cont’d on next page
October 2021
of an organization I have so respected since
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IN THE NEWS “This leadership team is passionately focused on
A voluntary organization, WTTC leadership sets
the efforts of the travel and tourism sector and I
the example, offering their valuable time and
am eager to contribute. Together, we will continue
resources to move global activity forward in this
to promote an industry that is more sustainable
ever-changing world. Industry leaders invited to
and inclusive than it was yesterday, reminding
join the Executive Committee stand as catalysts for
our neighboring industries and international
fundamental change and awareness, promoting
governments that travel is an essential necessity
safe and enriching travel for millennia to come.
to life.” The World Travel & Tourism Council represents the global Travel & Tourism private sector. Members include 200 CEOs, Chairs and Presidents of the world’s leading Travel & Tourism companies from all geographies covering all industries. For more than 30 years, WTTC has been committed to raising the awareness of governments and the public of the economic and social significance of
the same: governments are to recognize travel and tourism as a top priority, business should balance
Julia Simpson, President & CEO WTTC said, “I am
economics with people, culture, and
Committee of WTTC. Adam brings with him a wealth of experience having worked so closely with his late father to build what is now, one of the most recognised brands in our industry. Myself and the entire WTTC family look forward to
environment, and a shared pursuit of long-term growth. Membership includes the spectrum of the industry,
working with Adam in his new role.”
from airlines to tour operators to
The original vision of the council’s founding
hospitality groups.
members remains the same: governments are to recognize travel and tourism as a top priority, business should balance economics with people, culture, and environment, and a shared pursuit of long-term growth. Membership includes the spectrum of the industry, from airlines to tour operators to hospitality groups. The Executive
October 2021
founding members remains
the Travel & Tourism sector.
delighted to welcome Adam to the Executive
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The original vision of the council’s
Council is comprised of Chairs, Presidents, and Chief Executives from across the world’s travel and tourism sector.
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October 2021
IN THE NEWS
October 2021
FAMILY OF LATE TOURISM STALWART, DAVID ROPER GIFTS BUSTAMANTE HOSPITAL FOR CHILDREN’S ONCOLOGY UNIT EQUIPMENT IN HIS HONOUR
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[Centre] Dr. Sharon McLean-Salmon, Consultant Pediatrician and Specialist in the Oncology Unit at the Bustamante Hospital for Children poses with Brian Roper (extreme right) brother of the late tourism stalwart and SRI Executive, David Roper in whose memory critically needed equipment were donated. From left to right are Kaydia Landell-Collins, Charge Nurse and Pediatric Hematology Oncology Nurse, Michelle-Ann Richards-Dawson, Senior Medical Officer at the hospital; Karen Zacca, Director of Operations at Sandals Foundation; Camile Wallen-Panton, Chief Executive Officer; and Beverley Senior-Berry, Director of Nursing Services.
IN THE NEWS
Three Infusion Pumps donated to assist in the careful dissemination of chemotherapy and other medication required for patients. Each pump was aptly presented with an inscription, “For the love of our Children – In memory of David Roper.”
The Oncology Unit at the Bustamante Hospital
The supplies, which are valued at just under
for Children has received a number of critically
$600,000 comprise an Examination light, three
identified equipment and resources following a
Infusion Pumps, 1 Port-a-Cath and 10 Huber
generous donation from the Sandals Foundation
Needles. All were all made possible following the
in conjunction with the family of the late tourism
contribution of relatives, colleagues and friends
and Sandals Resorts International (SRI) stalwart,
who donated to a specially created fund in his
David Roper.
honour.
Described by colleagues and close friends as “a
Dr. Michelle-Ann Richards-Dawson, Senior
great man who impacted lives all over the world
Medical Officer at the Bustamante Hospital
through his humanity”, Roper, who passed away
for Children described the development as “an
earlier this year on April 25, was an irreplaceable
overwhelming moment because it’s not just
force in community outreach and a devoted
a donation from a corporate entity, but it’s a
Sandals Foundation Ambassador. The SRI
donation from a family in memory of a dear
Executive served as Director of Industry Relations
loved one who has passed.”
in and outside of the company to reach their full potential.
“I’m ecstatic,” Dr. Richards-Dawson continued, “because this is a critical area for managing children with cancer. It’s a very sensitive area
Now, in honour of his memory, members of his
and a difficult area so anything our team can
family joined the Sandals Foundation team in
be supported with in providing that care is
presenting the life-saving equipment identified
important to us,” said Dr. Richards-Dawson.
as immediate needs of the Children’s Hospital to support its Oncology Unit.
Cont’d on next page
October 2021
and was instrumental in guiding young people
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IN THE NEWS
And for Dr. Sharon McLean-Salmon, a Consultant
to give something back and I am sure it is going
Pediatrician and Specialist in the Oncology Unit
to make a difference. I know he is very pleased,”
at the Bustamante Hospital, “The [resources]
concluded Roper.
will go a long way in helping us deliver the chemotherapy or other medications that are needed in a very accurate and precise manner to the children. This is an excellent dent in some of the needs that we have in the Oncology Unit.”
the philanthropic organization investing millions into various areas of its development annually. However, in speaking to the latest initiative, Heidi Clarke, Executive Director at the foundation said,
younger brother, Brian Roper shared the
“This was a very special project for us because
significance of moment noting, “For all of my
in more ways than one, it hits close to home. In
life that I can recall, David would get mightily
appreciating the giant of a man that was David,
upset whenever he heard of appeals for children
and his commitment to outreach, we were
who needed to go abroad for treatment or for
honoured, when asked by his family, to create
equipment that was needed here. In the last
a special donation channel on our website to
six months of his life he kept saying, he just
facilitate persons who were eager to give back in
wanted to help a child. When he passed, his
his memory.”
help children with cancer in particular,” said the younger Roper.
October 2021
area of work for the Sandals Foundation, with
Speaking at a short presentation at the Hospital,
wife called me to say we needed to find a way to
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The support of healthcare services is a major
“We are just deeply appreciative of all the love and support which has made it possible to positively impact the lives of so many children and their
“We were very lucky”, a visibly emotional Roper
families who are served by this institution today
continued, “We called the Sandals Foundation
and for many years to come,” concluded Clarke.
who did not hesitate. We raised some funds in his name and I know this is something he would be pleased about. On behalf of his family, wife and kids it means so much to us that we are able
Each donated Infusion pump unit was aptly presented with an inscription, “For the love of our Children – In memory of David Roper.”
October 2021
THE BUZZ
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SHOW YOUR PROPERTY
October 2021
SANDALS GRANDE ST LUCIAN SPA & BEACH RESORT
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SHOW YOUR PROPERTY
At Sandals Halcyon Beach, we bring you closer to perfection, with each
Time for a scintillating dip into The Lagoon Pool that stretches
climb to the Viewing Gallery
for miles along from room block to room block at Sandal
A fire pit has a certain allure, especially at night. Good company, wine, and the fireside. Recipe for a luxurious vacation, at Sandals Halcyon Beach
Your bridge to capture a perfect sunset. And you might just catch a heavenly dinner at Kelly’s Dockside, over the water, at Sandals Halcyon Beach
October 2021
Grande St Lucian Spa & Beach Resort.
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THE BUZZ
SANDALS HEROES The past month, Jamaica celebrated National Heroes’ Day. Each year the Government of Jamaica honours citizens who have made outstanding contribution to the nation at a special ceremony on this special day. This past Heroes’ Day, three of our team members were honoured by the government and
October 2021
we would like to extend that honour here in the staff newsletter.
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Dawn Smith
Audley ‘Barney’ Birthwright
Pauline Miller- Room Attendant -Sandals
General Manager -Sandals Royal Caribbean
Regional Watersports Manager, Negril
Montego Bay
Award: Badge of Honour for Meritorious
Region and South Coast
Award: Mayor’s Special Award
Service in the field of Tourism and
Award: The Sam Sharpe Award for
Community Development
Outstanding Service in Tourism
THE BUZZ
SANDALS EMERALD BAY HOSTS VACCINE DRIVE Sandals Emerald Bay has partnered with The Ministry of Health once again to administer vaccination shots. The vaccines were administered to staff and community members. The available shots were AstraZeneca, Pfizer, and Johnson & Johnson. The team members had this to say about their experience with the vaccine, “Britney Russell, Housekeeping, “I was supposed to take the vaccine a long time but I just was scared. It’s a good feeling to know I have safeguarded myself and my family” George Bethel from Engineering added, “At the rate the world is moving, to take the vaccine can only help me and my family. There are too many people dying and if the vaccine can give me a chance to live
October 2021
I don’t see the problem.” We do encourage all to get vaccinated.
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THE BUZZ
SANDALS EMERALD BAY RECOGNIZES STARS! Sandals Emerald Bay recently hosted the Quarterly Special Employee Recognition Luncheon. The individuals selected received a special commendation from the respective heads of the departments. The atmosphere was truly electric as team members were given personal praise for their invaluable service to the department. There was a feeling of genuine love and appreciation for each team member that was recognized, and yes...there were even some tears. Each team member was presented with a certificate of commendation, a congratulatory letter, and a special gift. This was a truly memorable
October 2021
celebration for all in attendance.
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October 2021
THE BUZZ
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THE BUZZ
REUNION WEEK AT BEACHES OCHO RIOS Reunion Week 2021 was a big buzz as the resort celebrated the joy and reunion of approximately 30 families that returned to their ‘home away from home’ at Beaches Ocho Rios. The weeklong events were hosted by the Travel & Loyalty team along with other managers. Overall, it was successful and enjoyed by all. Monday, the Silent Headphone & Welcome party was themed ‘coral’ which is the beginner tier of the Sandals Select Program. Tuesday’s theme was ‘sapphire’, guests were entertained and hosted at the East Beach for a private ‘Deep Blue Breakfast’ followed by ‘Sip and Paint’ in the afternoon. Emerald Wednesday, was a highlight with 100% attendance at the Gala dinner during which a free week was raffled and won by a lucky family. Thursdays are dubbed ‘Sandals Foundation Thursdays.’, therefore all activities including the ‘stone painting’ and ‘bingo’, generated proceeds directly towards the Foundation. Another highlight of the week was the exciting catamaran cruise on Friday, followed by the Farewell S’ mores and movie night. The families expressed joy at being at their home in Jamaica and among their extended family
October 2021
members at Beaches Ocho Rios.
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Team Food and Beverage showed up and played a vital role in the success of the reunion Week 2021 at Beaches Ocho Rios.
THE BUZZ
It was a proud moment for (r-l) General Manager, Brian Roper; Megan
The bartender, Jeneal Marsh, happily pours champagne at
Martin, Sandals Select Manager for Sandals Resorts International and
her client’s request during the special beach breakfast on
Travel & Loyalty Manager, Latoya Gibbs to welcome home approximately
Tuesday.
30 families for Reunion Week 2021 at Beaches Ocho Rios.
October 2021
Beaches Ocho Rios Travel & Loyalty team strikes a pose with their coral themed backdrop for the start of reunion week 2021.
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THE BUZZ
SANDALS NEGRIL CELEBRATES INTERNATIONAL CHEF’S DAY In celebration of International Chef’s Day at Sandals Negril – the resort tipped its top hat to awesome cooks and chefs employed to the hotel. Chefs were treated to a day of celebratory activities including a lunch with the executives, an award ceremony highlighting the top performing restaurants and the chefs/cooks that contributed to each restaurant’s performance, cocktail treats
October 2021
for the entire team and a raffle complete with prizes and surprises. See highlights of the event.
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October 2021
THE BUZZ
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THE BUZZ
BEACHES NEGRIL STAGES ANOTHER SUCCESSFUL REUNION WEEK Beaches Negril was abuzz with excitement as scores of returning guests checked in to celebrate Reunion Week. From October 18-22 the resort staged grand events, all guided by the company’s detailed Platinum Protocols of Cleanliness. Reunion Week was launched in true celebratory fashion with guests and staff enjoying a Jamaica Day cultural experience and a tropical inspired welcome cocktail party. Families are still raving about the gorgeously decorated Dinner En Blanc Gala & Awards, Bonfire & S’mores Affair and tropical breakfast. Another big ticket event was The Pink Paradise Picnic hosted for VIP tiered guests.
October 2021
Enjoy the photos of all the gorgeous set up.
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October 2021
THE BUZZ
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THE BUZZ
CANCER FORUM FOR SANDALS ROYAL PLANTATION
The ladies were all engaged in the breast cancer awareness session held for team members at Sandals Royal Plantation.
Team members at the Butler, All Suite Resort,
Breast cancer
Sandals Royal Plantation proudly wear their
»
pink and blue pins and apparels in solidarity for cancer awareness in September (prostate) and
women »
October (breast). The resort hosted a series of life skills seminars for team members to create
It is the most common cancer occurring in It is also the 1st leading cause of cancer-related deaths in women in Jamaica and worldwide
»
more awareness, and to keep the team current
Early breast cancer detection and screening can save and improve life
with what’s trending in the related fields but most importantly to for each to watch their daily
Prostate cancer
lifestyle, take care and to know more about their
»
the world
health status. »
October 2021
Topics discussed by Dr. Jackson were Cancer
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Is the 2nd most frequent diagnosed cancer in It is the leading cause of cancer related death in Jamaican for the past 15 years
awareness in the breast, prostate and cervical.
»
Highest mortality rate within the Caribbean
The buzz for the month was the messages they
»
Accounts for more deaths in Jamaica than any other cancer
received on the topics and spread to others who were not in attendance, such as:
»
Affects 73 per 100,000 Jamaican Men
»
Early detection saves lives
THE BUZZ Other topics and message buzzing were snippets from Sergeant Murphy’s presentation ‘Domestic Violence’ which was very interactive among all the team members. In between each presentation was a quick Power-Wow of physical activity with specialist, Juliet Pommels from North East Regional Health Authority who kept everyone energized and feeling stress-free after a lively work-out and some deep breathing techniques.
Lawrence Rowe presents Sergeant Murphy with flowers before she reads the poem ‘He gave me flowers”. The event was a skit to bring awareness to her presentation on ‘Domestic Violence’ being held at Sandals Royal Plantation.
Jordon Elliot and Nixon Bennett have the full attention of Dr. Jackson as she speaks about Prostate Cancer awareness at
Food & Beverage Secretary, Amanda Wright, is focused on
Resort Sales & Wedding Manager at Sandals Royal Plantation, Kelly-
getting all the details on cancer awareness during a series of life
Ann Styles gets ready to touch her toes, during the exercise warm up
skills seminars held at the resort.
at the life skill sessions for team members.
October 2021
Sandals Royal Plantation.
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THE BUZZ
Team housekeeping at Beaches Ocho Rios huddle together for a pic to capture the special memories of the week of activities in their honor.
October 2021
OCHO RIOS CELEBRATES INTERNATIONAL HOUSEKEEPING WEEK
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The Ochi Region was a BUZZ as they celebrated
dinners, fun and games with spot prizes,
International Housekeeping Week. They
surprised delivery of items by managers at
lauded and recognized all members in their
strategic times to the team, tea stations in their
housekeeping departments with something new
zones, pop quiz and give-a-ways along with
each day.
presentations of certificates and other awards.
Each resort started the weeklong events with a worship the first day, the other days there were appreciation breakfasts and lunches to special
Each event was special and full of appreciation and love which melted the hearts of the housekeeping team.
THE BUZZ
Camille Morris and Estina Walters feel relaxed and energized,
Dillon and his colleagues show the excitement during ‘Housekeeping
to continue doing what they do best, to prepare clean, safe and
Week’ celebration at Beaches Ocho Rios.
comfortable rooms for their valued guests.
Peaches Carter-Irons, Executive Housekeeper at
the team, “Housekeeping is the nucleus of our
Sandals Ochi Beach Resort was ecstatic for her team
operations. A guest may have several dining
getting the week long attention and pampering.
options at a resort but he will only have one room,
“This week is all about showing appreciation for my
and the housekeeping team has to ensure that
team in recognition of their hard and dedicated
room is always clean, safe and well supplied.
work each day. We are extremely happy and now
Departure rooms must be so clean that there is
even more motivated,” she said happily.
no trace of the former guest. Housekeeping is all about the details which you continue to focus on
“You are all very special and play a critical role in our
and deliver to keep our flag high.”
us to recognize the efforts of you our hard-working
Team members from Beaches Ocho Rios were
custodial housekeeping team. With the onset of the
welcomed at the resorts Porte Cochere with back
Covid-19 pandemic our Housekeeping Department
and neck teaser massages courtesy of the Red
has become the flag bearer for the enhanced
Lane® Spa attendants before being escorted
cleanliness and hygiene programme, the Sandals
to the resort’s Venetian Restaurant for a special
Platinum Protocol of Cleanliness for which we salute
luncheon and awards ceremony. The team
you for consistency in maintaining the standards,”
remained in high spirits throughout an exquisite
said Sandals Royal Plantation’s General Manager,
luncheon and service led by Michelle Jenkie,
Arnold Nugent in a message to the team during a
human resources manager and a supporting cast
special luncheon at the resort’s French Restaurant,
of fellow managers including Michael Hinds, guest
Le Papillion. He added, “Overall we just want to say
services director who expertly wove in various
thank you for the work you do each day, we truly
activities and spot prizes to the delight of the
appreciate you.”
housekeeping guests of honour.’
Group Rooms Division Beverly Brown, praised
Cont’d on next page
October 2021
resort’s operation daily. This is your special week for
35
THE BUZZ Gerogia Ann Rose, winner of the Beaches Ocho
job! Today, I am so much happier and grateful to
Rios’ ‘Golden Broom Award’ was elated. “I was
be working here, I don’t know what to say, I am just
so overwhelmed that I cried a little. I was totally
really super happy. This is a lesson to everyone to
surprised! I work hard, do my best at all times and
do your job properly all the time because you never
being consistent and thorough at all times but I did
know who is watching you”
October 2021
not know I was being observed. I was just doing my
36
Carlette eyes are all smiles as she collects a spot prize for Donavan
Sandals Ochi Beach Resort’s room attendant. Tiphanie, is a perfect
Slack, Sanitation Manager at Sandals Ochi Beach Resort.
picture of happiness.
Tameca Sutherland-Franklyn, Human Resources Manager, shares lens with the housekeeping team at during a special breakfast in the ballroom at Sandals Ochi Beach Resort.
THE BUZZ
BEACHES CELEBRATES ZOE’S BIRTHDAY
Sesame Street furry friend Zoe, a favourite for the little VIPs at Beaches Negril celebrated her birthday recently and for sure, a fun party was planned for Zoe and her friends to enjoy
On World Tourism Day the Learning and Development team at Beaches Negril staged an edutainment session in the Irie Vibes café. Team members were privy to some tourism facts and also got a chance to win prizes during question and answers segments and a raffle. Staff members also got valuable information on SCU courses available to them and the growth and development opportunities available to them.
October 2021
BEACHES NEGRIL CELEBRATES WORLD TOURISM DAY
37
THE BUZZ
Sandals Grande St Lucian Spa & Beach Resort Team Leaders arrive and relax on the catamaran before take-off.
October 2021
STORMY WEATHER: SANDALS GRANDE HODS AND THE CATAMARAN
38
It was not going to be a regular Tuesday. Mr.
food arrived; the team arrived, and we cast off into
Anderson had decided that he was going to
the great unknown. It was well planned – we were
take his team on a clandestine journey instead
going to introspect. We were going to set all of
of the normal Tuesday Heads of Department
our challenges adrift. And we did. And then the
Meeting. He gathered the planning committee,
heavens opened up – but we all had such a time
and delegated the tasks. We knew that we were
bonding, the storm only added to the ambiance.
going to be on the Catamaran. Tuesday came,
And before we knew it, we were heading back to
and the team realized that they were being
shore, much lighter, having cast all of our negative
transported by bus, to an undisclosed location.
energy into the ocean, the same ocean that served as our Chairman’s inspiration all of 40 years ago.
10:00am came. The boat was in dock; the local
October 2021
THE BUZZ
39
THE BUZZ
Island Routes supervisor, Marsha Aschut shows-off a Mini Cooper at the
Chef Ricardo is pleased to serve gizzada, a Jamaica sweet
Ochi Beach Club on Heroes Day Celebration.
treat to guests attending the Heroes Day celebration at Ochi Beach Club.
NATIONAL HEROES DAY AT SANDALS OCHI Sandals Ochi Beach Resort was buzzing as it
flag, stopped traffic as every guest wanted a picture
celebrated National Heroes Day Oct 18th in fine
before entering. Similarly, the backdrop of the stage
Jamaica style. Team members were the buzz, as
was the Jamaica flag with a group of our heroes.
they decked out proudly wearing the black, gold and green, colors of the Jamaican flag which resulted in the guests rushing to the resort shop to purchase their own apparel to join the daylong
pink-on-top, sweet potato pudding, drops, toto along with a wide variety of fruits for our guests to
Nakoy Asher and his entertainment team left no
coconuts for the guests was a buzz by itself.
Beach Club into the epic center for the day’s
October 2021
display traditional sweet treats such as gizzada,
celebration.
stones unturned as they transformed the Ochi
40
F & B was not to be outdone, as they too had on
entertainment with an educational and cultural component. The entrance that was created by using a 20 feet high zinc fence, with individual portraits of all 7 national heroes and the Jamaica
sample. The skillful landscaping team who cut the
The highlight was the arrival of the marching band, which started in the Seaside lobby to the beach and ended at the Ochi Beach Club. Guests and team members tag along behind maintaining their social distance while they gyrate to the music and wave their Jamaican apparels.
THE BUZZ
the grand parade on Heroes Day at Sandals Ochi Beach Resort.
Regional Security Manager, Kimaryo Pinnock, points out to guests where on the map of Jamaica to find Sandals Ochi Beach Resort.
Entertainment Division Manager, Nakoy Asher strikes
Sandals Ochi’s DJ Ramon Anderson adjusted the music to the liking of the guests
a pose on the Hero’s Day IG Board at the Ochi Beach
at the Ochi Beach Club on Heroes Day.
Club.
October 2021
Tanesha Lowe and Tashema Gordon rocking their outfits during
41
THE BUZZ
COMPOST BEFORE YOU DISPOSE Sandals Foundation Ambassadors from Sandals South Coast and Beeston Spring Farmers encouraged to explore compost production for personal use, economic gain, waste reduction and environmental protection Local farmers and farming interests are encouraged to explore compost production for personal use and income generation while reducing dependence on inorganic fertilizers, assisting in waste reduction and protecting the marine environment. These were among the key messages coming out of a recent livelihood skills training facilitated by the Sandals Foundation, alongside partners the National Environment and Planning Agency (NEPA) and the National Solid Waste Management Authority (NSWMA). “We are extremely grateful to all the partners that joined in this effort,” says Public Relations Manager for the Sandals Foundation, Patrice Gilpin. “Farming is one of the key economic drivers within the Whitehouse community and so
moist, self-heating, and aerobic conditions to
by providing the best techniques in composting
obtain a stable material that can be used as an
we’re building the capacity of our farmers to
organic fertilizer.
continue to provide for themselves and their families in a sustainable way, ensure food security within the community and beyond and all while
October 2021
reducing the amount of waste that is being
42
generated on their farms,” she further noted.
The training, which was implemented in three part sessions to comply with Covid-19 gathering and safety compliance, took place at the Beeston Spring Green House in Westmoreland. It focused primarily on teaching participants how to create
Composting is the process of breaking down
a compost as well the numerous benefits of
various solid organic materials under controlled
composting.
THE BUZZ
With the experience of two local farmers acting as peer instructors, farmers explored the best practices of the climate smart technique. Among the farmers who benefitted from the compost training were Sonia Moxam and Jovaine Brown. According to Moxam, a Westmoreland based farmer specializing in ground provisions as well as poultry farming, the workshop was very informative. “I’ve always been interested in organic farming but I didn’t know much about composting, what I do know however is that it’s much healthier to use organic fertilisers like compost instead of the conventional chemicals.” Moxam notes that she learned a lot from the training and intends to put what she learned into practise right away as well as share her knowledge with other farmers. For part time farmer and student, Jovaine Brown, the training was also quite meaningful. “I’ve tried composting before, but what I did was throw everything in a heap and expect to produce compost from it. Today, I’ve learnt that there are a lot of different stages involved in the composting process, you’re supposed to layer it, wet it, turn it etc.,” said Brown. Brown noted that he would encourage others to says is more sustainable long term in improving soil quality and reducing waste. Cont’d on next page
October 2021
practise composting and organic farming which he
43
THE BUZZ
LEADERSHIP BOOT CAMP LAUNCHED AT SANDALS MOBAY Sandals Montego Bay’s Learning and Development Department recently launched its Leadership Boot camp for supervisors and junior managers, aimed at developing the next wave of leaders. According to Learning and Development Manager Sigourney Hastings, it’s a 12-week journey with the aim of the leadership series being to develop the overall leadership of the resort by instilling into potential managers the principles that governs leadership. After the 12 weeks, the participants will all be given a greater empowerment to execute the functions of and possess the traits of a leader. The sessions are being held every Thursday and
A number of high-powered lecturers will be
participants have committed to the sessions by
delivering the topics. The first presenter was
signing an agreement sheet to the dates and
Human Resources Director Ryan Matthew.
times as well as topic of the session.
October 2021
Topics will include: Understanding You as a Leader;
44
The also submitted their short, medium and
Leadership For Change; Life skills Goal Setting;
long term goals. They will also be given weekly
Communicate and Delegate; Human Resource
Challenge Projects to complete, where after each
Matter; Team Work and Team Building; Financial
topic they will be tested on how well they applied
Management; Project Management; The Art of
the principles or practised them in some way.
Public Speaking; Importance of Networking.
October 2021
THE BUZZ
45
THE BUZZ
With compost instructions guided by Barington
they’ve learnt with other farmers.”
Taylor, Conservation Officer at the National Environment and Planning Agency (NEPA),
Gilpin also had huge praises for Sandals South Coast
close to 30 farmers were engaged in hands-
which she says has always been a supporter for
on demonstrations in creating a compost
farmers within the area, purchasing local produce
and sensitized about the does and don’ts of
and also sharing input with pig and cash crop
composting. The Sandals Foundation also
farmers. In addition to supplying organic material
distributed starter kits, which included machetes,
for the trainings, the resort also enlisted eight (8)
shovels and garden hoses as part of efforts to
representatives from its Watersports as well as its
encourage the use of separate tools between
Environment Health and Safety teams to attend the
organic and chemical-based farming activities.
trainings and learn about the community composting method while identifying opportunities in which their
“We’re taking a 360 degree approach to
resort can assist in ensuring the sustainability of the
environmental education,” says Gilpin. “We’re
programme.
October 2021
sharing the know-how but we’re also sharing the
46
resources to help get started. The starter kits we
The compost training is one component of the
provided to the farmers, we anticipate will help
Whitehouse and Negril Solid Waste Reduction
them to kick start their own compost productions
Project, which seeks to educate and provide residents
and most importantly we’re very encouraged
along the south-western coast of Jamaica with a
by their feedback of also wanting to share what
structure for better solid waste management.
THE BUZZ
SANDALS ROYAL CARIBBEAN’S GENERAL MANAGER SERVES UP A TREAT One of the highlights of the week for any team member at Sandals Royal Caribbean is being feted to lunch by General Manager Dawn Smith. “My team is very important to me,” says Miss Smith, who recently received the Jamaican Badge of Honour for Meritorious Service to Tourism at the Heroes Day function. “I like to fete my team and give them a chance to know their leader much better. There is no better way of building a team than having them see that we are all members of one team, just with different responsibilities.” Miss Smith underscores the importance of nurturing and lending a caring hand to team members during the pandemic because of the mental stresses that may be brought on both personally and professionally. “We understand at their optimum during these times. It is also
front office at Sandals Royal Caribbean, said she
very important to receive feedback about the
was pleased that Sandals took the time to hear the
atmosphere in which they are functioning, since
views of its team members, as well as foster a work
they play a key role in ensuring that our Sandals
environment where they are free to voice their
Platinum Protocols of Cleanliness is maintained
ideas.
along with the world-class customer service for which our company is world-renowned”.
“I joined the company because of its reputation and the way the team members are treated and I
In the meantime, Jada-Lee Blackwood from the
am very happy I did,” said Blackwood.
October 2021
how tough it has been for persons to perform
47
October 2021
THE BUZZ
48
HI FRIEND
SANDALS LA TOC Sending greetings to our friends
SASHA
KEREN
KEITHA
October 2021
LISA
MARY
49
October 2021
HM SPOTLIGHT
50
HM SPOTLIGHT
Carl Ainscough SANDALS SOUTH COAST HOTEL MANAGER After 44 years in the hospitality business you’d
from Lancashire was a commis pastry chef on
think that Sandals South Coast Hotel Manager,
a team throwing banquets for Her Majesty the
Carl Ainscough would be ready to slow down but
Queen and Prime Ministers and whipping up
no, still the consummate professional, this fit as
delights in restaurants filled with TV celebrities
a fiddle globe trotter is always on the go.
and rock stars.
Born in a small village in Lancashire, England
After working in 2 other hotels in England, Carl
and coming of age in the 70s, Carl notes that
again felt the urge to explore but this time
school career days back then never really offered
even further afield. His first stop was Bermuda,
many options. “They would ask you what you like
which though it felt like flying to the end of the
then steer you towards what was available which
earth, Carl says the moment he stepped foot
was mostly labour intensive jobs, the army or
on its sunny shores he knew this was home.
the navy.” None of which truly enticed Carl so he
“I never liked the cold,” says Carl, so naturally,
decided instead to become a kitchen steward at
the Caribbean would always feel like home. For
executive sous chef. Yes, it was far from the glamour of flashing
Carl’s young and curious mind however, ‘home’ was be a very loose term and so Bermuda was to be his first stop but certainly not his last.
camera lights, over-the-top ballrooms and ritzy
Just over a lifetime later, Carl has worked in 10
boardrooms but again Carl was only 15, the world
different countries on 4 continents – among
was his oyster and he had nothing but time, not
them Canada, St. Lucia, Saudi Arabia, Grenada,
that he wasted any it. Perhaps following in his
Thailand, China … conversed in 4 languages
brother’s footsteps, he immediately inquired
and met countless people who to this day he
whether the restaurant would hire him under
calls friends. With his travels his CV has also
an apprenticeship scheme to become a chef
remarkably expanded from Kitchen Steward to
and they agreed. But a year into his training
commis pastry chef, pastry sous chef, executive
Carl itched to experience life outside of his small
pastry chef, executive sous chef, Executive chef,
village, what did the rest of England have to offer
Director of Food and Beverage, Hotel Manager
he wondered and his curiosity soon led him to a
and on occasion General Manager.
prestigious hotel in Manchester; the big city. “It was The Midland Hotel where Mr. Rolls actually met Mr. Royce.” Suddenly the small town boy
Cont’d on next page
October 2021
the local restaurant where his brother was the
51
HM SPOTLIGHT
Along the way, Carl has still managed to find love
the 500 room, 6 restaurant Southampton Princess
with a beautiful wife and three darling kids for
in Bermuda or any of the other resorts at which
whom he has also made numerous sacrifices. One
he had worked thereafter. “Still I thought it was a
example of this is back in 2016. While working in
great opportunity to not only bring ideas from the
the Middle East, Carl was laid off due to the oil
large hotel chains to a privately owned hotel but
crisis. “I used this as an opportunity to relocate
I was learning something I’d never done before
my family back to the UK as by now my daughter
and that can only make you more educated and
was ready for secondary school and the UK would
well rounded.”
provide a great place to learn,” While his daughter settled into school however, Carl says he struggled
After just short of a year at this boutique hotel
to find work once back in the UK and actually went
however Carl received a call from an Agency
back to working with his brother for free, unwilling
which he says had him on their books for the
to settle for companies that weren’t willing to pay
best part of 30 years but had never placed him
him for the experience he brought to the table.
anywhere. “This call was different; it was the call
October 2021
to bring me back to where I considered my ‘home
52
After 9 months without a permanent position and
away from home’- the Caribbean.” Welcome to
sending his CV all over the world, Carl landed a job
Sandals South Coast.
as General Manager for a private hotel close to his home. It was only 15 rooms, with one restaurant
Throughout the years there have been numerous
and bar but also a beautiful old country house
changes for Carl, but one thing has always
specializing in weddings. It was also a far cry from
remained constant; his unrelenting passion
HM SPOTLIGHT
commitment to always bring value wherever he goes, which has been very evident during his time at Sandals South Coast. “I’ve been used to working for large corporate hotels, but working for an allinclusive is different.” Still Carl says he loves the new challenges and what he’s learning along the way while putting his managerial skills to the test. And while he remains fully committed to his role, he finds time for balance – an avid diver with a passion for everything watersports really, he gets in copious amounts of time on and under the water, he works out every day and he maintains a healthy
Just over a lifetime later, Carl has worked in 10 different countries on 4 continents – among them Canada, St. Lucia, Saudi Arabia, Grenada,
diet to keep himself in optimum health and shape.
Thailand, China …
Despite the grandeur of a life punctuated by
conversed in 4 languages
experiences some only dream of, accomplishments and success, if you should ask Carl what’s his guiding philosophy you might be surprised at just how simple it really is. “I take every day as it comes. I believe in fate. What will be, will be and if I should die tomorrow, I will die very happy,” he says. Well said indeed.
and met countless people who to this day he calls friends.
October 2021
for tourism and hospitality and his undying
53
PICTURE PERFECT
The team from Beaches Negril Kids Camp, Entertainment and Animations join in the Reunion
October 2021
Week celebrations.
54
PICTURE PERFECT
PICTURE PERFECT
The Beaches Negril Loyalty and Travel team led by their HOD Camille Russell-James taking the vibe everywhere they go for their Reunion Week of activities.
Berwin blazing it up for dinner time at Kimonos at Sandals
October 2021
Grenada.
55
PICTURE PERFECT
These gorgeous ladies from Beaches Negril Loyalty and Travel team turned heads during their Reunion
October 2021
Week Dinner En Blanc Gala Dinner & Awards.
56
Beaches Negril managers (from left) Alexander Pike, Shil
Williams were captured serving a surprise breakfast to s
line Deair and Rohan
Lady Tasheica, server at Beaches Negril pauses for a photo as
staff members recently.
she goes about serving up edible bites at a cocktail event.
October 2021
PICTURE PERFECT
57
PICTURE PERFECT
Bonjour from Shivanie and Rachel at Cafe de Paris at Sandals Grenada.
It’s not a
the cock
Beaches Negril is always full of surprises – here managers were specifically told to dress
October 2021
comfortably for a morning of
58
friendly group competition during one of their HOD meetings. We captured team purple together.
PICTURE PERFECT
party without a fully stocked bar and some great bartenders to serve up
ktails. Beaches Negril certainly guarantees that a true party is being held.
October 2021
Beaches Negril’s very own chef Samoya Morgan captured in action
59
PICTURE PERFECT
The energetic server, Charmaine Campbell, carries her tray to deliver food to her guests in a timely manner and always with a smile at Sandals Ochi Beach Resort.
Sandals Montego Bay is known for its master mixologists and here
October 2021
bartender Shaquille shows off his vaunted skills.
60
PICTURE PERFECT
Michelle Jackson (left) is new to the Sandals South Coast team but she is already making friends. Or did, Front Office Supervisor Romaine
October 2021
Meggo photo-bomb, Jackson’s pic? Looks that way.
61
PICTURE PERFECT
Watersports Manager at Beaches Ocho Rios, Patrick Daley, caught serving team members in the staff
October 2021
canteen as a regular gesture to show that they are greatly appreciated.
62
Beaches Ocho Rios management team takes pride in serving the valued team members. Here, the Hotel Manager, Lancelot Lebert, servers team members a sumptuous lunch in the staff cafeteria.
The ‘People’s Choice of the
Chef Martin Schmied durin
Kathy Ann and Shirene from Sanda Spices Restaurant
PICTURE PERFECT
e Month’ Award for September was presented to Davice Thomas by Executive
ng the monthly Prestige Awards at Sandals Royal Plantation.
greet you on the phone with a warm and happy smile at Sandals Ochi Beach Resort.
October 2021
als Grenada ready to deliver seamless service at
Shallan Dallas Front Office Agent is always ready to
63
PICTURE PERFECT
Landscaping Manager, Jovan Newby and Photo Shop supervisor, Shanaque Williams, gladly receive 150 fruit
October 2021
trees that will be distributed to Beaches Ocho Rios Team members to plant at their homes.
64
Making happy guests happier is wha
Beach Resort. Here he is about to su
Everything is perfectly arranged for a superior dining experience for our Sandals Select Members at
The ladies of the Pastry Departmen
Sandals Grenada Resort.
delicious pastries and posing for th
PICTURE PERFECT
at Front Office Agent, Nathaniel Edwards does at Sandals Ochi
urprise his guests with birthday decorations.
proudly displays the Mayor’s Special Award for Outstanding Service to Tourism, which she received as part of the Jamaica Heroes Day celebrations.
October 2021
nt at Sandals Montego Bay creating a sweet serving of mouthwateringly
he lensman at the same time.
Pauline Miller from the Housekeeping Department at Sandals Montego Bay
65
PICTURE PERFECT
Sandals Royal Caribbean bartender Dre is quite the finishing touch on one of his specials.
The Butlers at Sandals Montego Bay always go the extra mile to satisfy and
October 2021
here they are on their way to creating memories to last a lifetime.
66
Guests continue to marvel at the beautiful grou team perform their job with a smile.
PICTURE PERFECT
unds at Sandals Royal Caribbean and the members of the Landscaping
Sandals Montego Bay pantry chef Silicia has a passion for her job and ensures her guests are always satisfied.
October 2021
e the showman and is known for his mixology prowess. Here he puts
67
PICTURE PERFECT
Xavier, one of the talented members of the Sandals Roya
everything that leaves his department is of the highest s
October 2021
Andre the Butler at your service and always going the extra
68
mile for his guests at Sandals Royal Caribbean.
Members of the Red Lane Spa team at Sandals Royal Ca
service and ready to greet guests with a warm and welc
PICTURE PERFECT
al Caribbean pantry team, takes great pains to ensure
standard.
breakfast at Sandals Royal Caribbean. Here he assists a trainee butler in carrying out her tasks.
October 2021
aribbean are always at your
coming smile.
Carson greets you with a friendly gaze and efficient service on the buffet line for
69
PICTURE PERFECT
Venessar offers a warm smile and world-class service at the Spice Restaurant at Sandals Royal Caribbean.
Georgian from the Resort Shop at Sandals Royal Caribbean always pushes the sale of Sandals Foundation items and her in her shop she proudly shows off her Foundation goods.
It’s a bittersweet moment as Dezreen, Club Sandals Manager at Sandals Royal
October 2021
Caribbean, presents a gift
70
to her former team member Lisa who was promoted to supervisor in the Housekeeping Department recently.
Club Sandals Cabana Butler, Javel Jackson is probably one of the most popular faces and names at Sandals South Coast. Guests often rave about his excellent customer service.
Velma Thomas, Photoshop Manager Sandals Grande St Lucian Spa & Beach Resort receiving her well-deserved Earth Check prize from an enthusiastic Venecia Durrant, Environmental Health & Safety Manager.
October 2021
e’s
PICTURE PERFECT
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PICTURE PERFECT
Happy team members at Beaches Ocho Rios with some of their favorite fruit tree seedlings to plant at their homes as part of the Sandals Foundation goal to plant 10,000 trees by June 2022. Trees were sponsored by General Manager, Brian Roper.
Members of the Sandals Emerald Bay culinary team Jamaime and Savanna supervising the fruit
October 2021
station at the resort
72
recently.
Asher Braveboy, Culinary Ambassador, Sandals Grande St Lucian
Cook at Sandals Negril Akeem Atkinson (right) collects a
Spa & Beach Resort, proudly representing Restaurants, copped the
gift item from Hotel Manager Melissa Clarke. Occasion was
Creative Earth Check prize for 2021. Venecia Durrant awarded the
International Chef’s Day celebration on resort.
prize.
October 2021
PICTURE PERFECT
73
PICTURE PERFECT
Sandals Royal Plantation General Manag
‘Pacesetter’ Award to Shernel Weatherb
Sandals Negril General Manager David Latchimy (left) presents a gift to cook Suzanna Campbell during
October 2021
the resort’s celebratory event in honor of all chefs and cooks.
74
Kevin Shaw (left) cook at Sandals Negril receives his certificate of top performance from Executive Chef Delroy Haye.
PICTURE PERFECT
ger, Arnold Nugent, proudly presented the
burn from the Kitchen department.
Where is Orlando-
Royal Plantation, Tamar Brown, proudly presents Sheldon Ashpole with the coveted ‘Diamond Team Member’ of the Month of September.
standing tall as a palm tree while trimming palm leaves- Grounds Manager Orlando at Sandals Grenada.
October 2021
Butler Manager at Sandals
75
October 2021
PICTURE PERFECT
76
Just look at those smiles. Sandals Negril Hotel Manager O’Brian Heron (1st left) and Butler Elite Manager Tashianna Lee
Elethia McCreat
(2nd left) were happy to come out early to serve breakfast to team members recently. The team members including Jodi-
South Coast was
Ann Smart (right) and Princess Ennis were equally happy and appreciative of the gesture.
but she stopped
Sandals Negril Managers were captured serving up a surprise breakfast to team members recently.
Sandals Negril Hotel Manager O’B
McDonald during the resort’s cele
PICTURE PERFECT
th from the housekeeping department at Sandals
s busy keeping the executive office area pristine
Brian Heron (left) presents a gift to cook Ranoldo
ebratory event in honor of all chefs and cooks.
Dutiful Dorrel! Sandals South Coast Landscaper, Dorrel Rowe is always a picture of joy as he plants, plucks and prunes.
October 2021
d briefly to snap a quick pic for the PR Cam!
77
PICTURE PERFECT
More photos of Sandals Negril breakfast surprise for team members.
Yakeisha Campb
she isn’t busy se
October 2021
work area and ke
78
Members of the resort’s executive and management team surprised team members with some Jamaican inspired breakfast and good early morning vibes recently at Sandals Negril.
PICTURE PERFECT
bell is a superstar at Sandals South Coast. When
Director of Guest Services at Sandals South Coast, Kerone Samuels was captured talking to
erving her guests, she can be seen sanitizing her
guests, Mrs Alison Weaver and Mr Chris Weaver while they vacationed at the resort, recently.
Sandals Negril Bar manager Cheryl Cunningham (right) on hand to serve team members a hearty breakfast.
October 2021
eeping it clean.
79
PICTURE PERFECT
Sandals Negril HTs share in a photo op with their training leads Jodian Frame (back row, left), Keyron Powell (right) and Hotel Manager Melissa Clarke (front row, left).
Sharee Brown from the Front Office receives the resort’s coveted ‘All Rounder for the Month’ Award from Arnold Nugent, General Manager at Sandals Royal Plantation.
Kimberly Thomas from the Loyalty and Travel
October 2021
Department at Sandals
80
South Coast is always busy securing her bookings but nobody says no when the PR Cam roves.
PICTURE PERFECT
Club Sandals Cabana Butler, Javel Jackson is probably one of the most popular faces and names at Sandals South Coast. Guests often rave about his excellent customer service.
She’s cool, she’s calm, she’s collected. She is, Anecia Buchanan,
October 2021
Red Lane Spa receptionist at Sandals South Coast.
81
PICTURE PERFECT October was ‘a-buzz’ with activity here at Sandals Royal Barbados, even more so when an international crew was on property to highlight the wonderful features the resort has to offer. The shoot is expected to showcase the resort in ‘a whole new light’. Team members also played an integral part of the shoot – from set up, preparing meals and drinks for ‘props’ to even being on camera.
October 2021
The crew was set and ready to go!
82
The Entertainment staff seen here ensuring that all is in place at Lovers Lanes.
Chef Stephen Estwick putting the finishing touch on
Several of the team members were used in the filming. Here some of the bar team wait to
this ‘prop’.
see who will be in the next shot.
PICTURE PERFECT
The Sandals Barbados Sports and Social Club recently opened
Recruitment and Compliance Specialist Reginal Hall from Sandals
a tuck shop to cater to the ‘snacking’ and other needs of team
Barbados is always on the lookout for new talent.
members.
October 2021
All set up and ready to go at Sandals Barbados! Did anyone say fruit kebabs?
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PICTURE PERFECT
Name a better way to be served a flute of bubbl
October 2021
Elliot, GM at Beaches Negril approves this mess
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Well well well! Looking stunning in her all white attire at Beaches Negril’s Reunion
Resort Sales Manager at Beaches Negril – Nicke
Week Dinner En Blanc Gala Dinner & Awards was Hotel Manager Della John.
understood the assignment and came out in he
resort’s Reunion Week Dinner En Blanc Gala Din
PICTURE PERFECT
ly – we’ll wait! Chris
sage.
Xavier, one of the talented members of the Sandals Royal Caribbean pantry team, takes great pains to
kesha Greenfield
er all white for the
nner & Awards
Assistant Food & Beverage Manager, Lancelot Wilson, presented the ‘Legendary Team Member’ Award to Uton Hoilett from the Bar Department at Sandals Royal Plantation.
October 2021
ensure everything that leaves his department is of the highest standard.
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PICTURE PERFECT
Dalton the top-class butler at Sandals Montego Bay dons h that rain or shine, his guests are well serviced.
If you want service with the most engaging smile, then look no further than the
October 2021
effervescent Dainia from Sandals Montego Bay who has the most winsome smile.
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Sandals Montego Bay EHS Manager Haniff checking in on Watersports to ensure everything is up to EarthCheck standards.
PICTURE PERFECT Chef Sherica from Sandals Montego Bay whipping up a delicious fruit plate with much love and enthusiasm.
his wide brim hat ensuring
Any team member that’s having a bad day at Sandals Montego Bay always inspirational quote from Shaniel who truly cares about her internal guests.
October 2021
looks forward to a written
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PICTURE PERFECT
When it comes to getting your hot beverages at Sandals R
just the server for you, with her infectious laughter and ub
Shaneika from Club Sandals at Sandals Royal Caribbean is pleased as punch to receive her prize won at a recent staff meeting from SRI Operations Manager for
October 2021
Standards Rooms Division Karen Paragon Singh.
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Shanique, one of the aces in the Sandals Montego Bay’s Food and Beverage Department, takes pride in her room service deliveries and with the most wonderful personality to boot.
PICTURE PERFECT
But first, a photo! Front Office Supervisor at Sandals South Coast, Romaine Meggo had to snap a quick picture with these Sandals Foundation Pack for a Purpose donations before
Royal Caribbean Rochelle is
heading back to the front
ber friendly personality.
office.
The bubbly Talia from Sandals Montego Bay epitomizes the phrase ‘give the guest more than he or she expects’ inimitable way.
asdfg
October 2021
and she does it in her own
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October 2021