Leading Performance Management

March 16 – 18, 2011 | Arlington, VA

Enhance your Influence Repertoire to Drive Organizational Performance Incite behavior that helps achieve intended outcomes and sustainable results

Maximize ROI and Sustain Optimal Performance With a Holistic Approach to Performance Management

Integrate a Performance Management System that Fosters Company-Wide Alignment Create performance measures that correlate with your organization’s strategic intent and capabilities Promote and Lead a Performance-Driven Culture Utilize your leadership capabilities to cultivate employee ownership and accountability in attaining organizational goals Engage in Strategic Planning to Identify Opportunities for Performance Improvement Exploit issues in organizational performance before they become systematic deficiencies

Earn up to 18 CPE Credits

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day one March 16, 2011 8:30 Continental Breakfast & Pre-Conference Certification Registration

9:00

Start with Stakeholders, not Strategy • D iscuss why the long-term success of the business is dependent on identifying key stakeholders, their wants, and their needs • Pursue stakeholder satisfaction as a necessity to driving performance strategy formulation • Recognize for employee interest as a major component of stakeholder interest

10:15 Break & Refreshments

10:30

Conduct Organizational Assessments as a Systematic Component of Performance Management • Develop a process and timeline for conducting organizational performance audits • Identify the performance and capability gaps in your organization • Utilize business intelligence to make a data-driven assessments of the organization’s performance • Decipher between value-added business activities and those that are unaligned with the organization’s values, missions, and goals.

11:30

Employ Strategic Planning as a Platform for an Effective Performance Management Process • Define specific strategic objectives that communicate a clear direction • Examine if your strategies capitalize on your key approaches to success • Allocate resources such to maximize performance and achieve intended outcomes • Leverage your core competences to pursue optimal and sustainable performance levels

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Who Should Attend • CEO’s • CFO’s • CIO’s • VP’s • Divisional Managers • TQM Professionals ... o r anyone engaged in performance management at their company

day one March 16, 2011 Develop Organizational Performance Measures that Accurately Reflect Your Strategic Intent • Establish transparent and relevant metrics for measurement • Institute performance measures that promote company-wide alignment with strategy, mission, and goals • Establish short and long-term measures to correlate that short and longterm goals and objectives

2:30 Break & Refreshments

2:45

Institute a High Level of Commitment to the Strategic Success of the Organization • Implement a performance management system that perpetuates a performance-driven culture • Discuss why a result-oriented culture translates to a high performance organization • Ensure that performance management aligns with business performance so employees can clearly deliver success

4:00 Day One Adjourns

reasons to Attend 1. Resolve performance issues before they evolve into performance gaps 2. Utilize leadership skills that will help facilitate a transition to a results-driven culture 3. Implement a performance management system that complements your strategic plan 4. Enhance your organization’s capacity to attain high performance levels 5. Provide a framework for performance management that accounts for all stakeholder interests

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day two March 17, 2011 8:30 Continental Breakfast & Registration

9:00

Establish and Communicate Performance Expectations that Cleary Articulate Each Individual’s Role in Fulfilling Strategy, Goals and Mission • Ensure that each person understands how their contribution to the organization’s objectives impact the bottom line • Foster transparency in daily business activities by aligning performance expectations with performance measures • Infuse the organization with an atmosphere that perpetuates a performance-driven culture

10:15 Break & Refreshments

11:30

Implement a Systematic Performance Monitoring Process that Drives Continual Performance Improvement • Measure performance and provide ongoing feedback to individuals and work group on their progress • Cultivate accountability and ownership by helping employees understand their impact on the performance expectations gap • Solve performance issues before they become systematic deficiencies

12:30 Lunch Break

1:30

Develop the Employees’ Capacity to Perform • Incorporate a talent management process that leverages your employees’ core competencies • Strengthen job skills and encourage good performance through developmental opportunities • Understand how employee satisfaction translates into a stronger commitment to improving performance

2:30 Break & Refreshments

2:45

Recognize Employees for their Performance and Acknowledge their Contributions 10:30

Approach Performance Management with a Well-Defined and Employee-Centric Process • Promote synergy between mangers and employees • Recognize the relationship between employee engagement and effective performance management • Empower employees to improve and sustainin performance levels

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• Approach recognition as an ongoing day-to-day process that stimulates employee performance • Reward employees with formal and informal forms of acknowledgement • Examine how all behavior is controlled by its consequences

4:00 Day One Adjourns

day three March 18, 2011 8:30 Continental Breakfast

9:00

Manage the Transition to a Results-Driven Culture • Ensure people perceive the need for change • Identify the potential resistance to such change from individual, organizational and group perspectives • Exude self-confidence, conviction and leadership as you communicate and manage this transition

1:30

Demonstrate Attributes of a Results-Based Leader • Identify ways to refine your focus to a more performance-driven perspective • Deliver results to employees, customer, investors, and the organization • Discuss why sustainable results are not always accounted for in the organization’s balance sheet

10:15 Break & Refreshments

10:30

Leverage your Leadership Style to Create Company-Wide Devotion to Excellence • Become an effective leader whose values, direction and priorities motivate individuals to perform at high levels • Ensure that your devotion to performance resonates throughout the organization • Discover how effective leaders can skillfully assume different leadership styles depending on the situation

11:30

Utilize the Six Sources of Influence to Drive Your Results-Oriented Culture • Enhance your influence to prompt behaviors vital to achieving intended outcomes • Learn the difference between influence and persuasion when it comes to cultivating organization l buy-in to change • Analyze what motivates behavior in order to understand how to get the most from your employees

2:30 Break & Refreshments

2:45

Develop Your Emotional Intelligence (EI) to be Better Lead Your Organization’s Performance Management Process • Discuss how well-developed EI contributes to better decision making • Recognize EI as a critical component of effective and meaningful leadership • Examine how EI can help a manager smoothly transition into a leader

4:00 Conference Adjourns

12:30 Lunch Break

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in-house Training One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for a small group or for an organizational-wide initiative, the advanced learning methods employed by the Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization.

CUSTOMIZATION

We realize that not all obstacles can be overcome by applying an “off-theshelf” solution. While many training providers will offer you some variation of their standard training, the Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, the Institute also has the ability to accommodate |organizational-wide training initiatives. Utilizing multiple instructors, the Institute has the capacity to deliver courses to groups of up to 300 participants per day.

As a conference and training provider, the American Strategic Management Institute is an expert in bringing together leaders to share and discuss best practices and innovations. We connect decision-makers with respected solution providers.

ASMI offers four different pre-designed sponsorship packages: • Event Co-Sponsor

AREAS OF EXPERTISE

On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: • Strategic Planning

• Contracting

• Performance Measurement

• Performance Reporting

• Project Management

• Program Evaluation

• Lean Six Sigma

• Administrative Management

• Workforce Management

• Change Management

• Budgeting and Forecasting

• Balanced Scorecard

For more information about in-house training options available to you, please contact Jennifer Mueller at 202-739-9619 or email her at Jennifer.Mueller@PerformanceInstutite.org

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sponsorshop opportunities

• Session Sponsor • Luncheon Sponsor • Exhibit Booth Sponsor For more information on sponsorships or to get started, contact Meredith Mason at 202-739-9707 or email her at Meredith.Mason@ ASMIweb.com

Logistics and Registration Venue and Hotel:

CPE Credits

Leading Performance Management will be held at The Performance Institute Conference Center in Arlington, VA, just one block east of Courthouse Metro stop on the Orange Line. A continental breakfast, lunch and refreshments will be provided each day of the event. A public parking garage is located just inside of the building for $10/day.

Delivery Method: Group-live Program Level: Basic Prerequisites: None Advanced Preparation: None CPE Credits: 18

Conference Address: The Performance Institute Conference Center 1515 N. Courthouse Rd., Suite 600 Arlington, VA 22201 (877) 992-9521 A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $170 until February 16, 2011. Please call the hotel directly and reference “Leading Performance Management” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for your convenience.

Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd.

Arlington, VA 22209 Phone: 703-528-2222 www.courtyardarlingtonrosslyn.com

The American Strategic Management Institute (ASMI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417.

Website: www.nasba.org.

Quality Assurance: The American Strategic Management Institute (ASMI) strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: ASMI: Quality Assurance 805 15th Street, NW, 3rd Floor Washington, DC 20005 Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.

If for any reason The Institute decides to cancel this conference, The Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.

Tuition & Group Discounts: The tuition rate for attending the Leading Performance Management Training is as follows: Offerings

early bird rate

Regular Rate

Conference

$1399

$1499

* For the early bird rate, please register by January 14, 2011.

For information on group discounts, please contact Paul Rogers at 858-737-4122 or email him at Paul.Rogers@AMSIweb.com

Discounts & Payment: • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount.

• Any discounts offered whether by The Institute (including team discounts) must also require payment at the time of registration.

• All discount offers cannot be combined with any other offer.

• Discounts cannot be applied retroactively Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event.

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to register: call:

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877-992-9522

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866-234-0680

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Cancellation Policy: The American Strategic Management Institute (ASMI) will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email.

Please note that cancellation is not final until you receive a cancellation confirmation email.

o I have read and accepted the Cancellation Policy above.

ACKNOWLEDGED AND AGREED By: ____________________________________________________________________________________ Date: ___________________________________________________

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Priority Code: B342-WEB

Please make checks payable to: The Performance Institute