Leading in a Global World Lessons Lessons Learned Learned PMI PMI -- Central Central Indiana Indiana Chapter Chapter Presentation Presentation Stephen Stephen && Diana Diana Burgan Burgan November November 15, 15, 2007 2007
Our Leadership Journey Indiana Wesleyan University Ed.D. Organizational Leadership Personal Personal Leadership Leadership
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Dynamic Relationship
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leader
Leader
Follower
Follower
Three Levels of Leadership Servant Transformational
Situational Transactional
Authoritian Autocratic PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Heart Heart
Head Head
Hands Hands
Values Inspiration
Reasoning Agreement
Power Seniority
Three Levels of Leadership Servant Transformational
Emotional Situational Transactional Intelligence Authoritian Autocratic PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Heart Heart
Head Head
Hands Hands
Values Inspiration
Authentic Agreement Leadership Reasoning
Power Seniority
Our Leadership Journey Indiana Wesleyan University Ed.D. Organizational Leadership Personal Personal Leadership Leadership Organizational Organizational Leadership Leadership
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Managing Project Complexity
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Managing Project Complexity Decomposition Decomposition
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Managing Project Complexity Decoupling Decoupling
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
??
Better Better
??
Faster Faster
9 9
Cheaper Cheaper
Our Leadership Journey Indiana Wesleyan University Ed.D. Organizational Leadership Personal Personal Leadership Leadership Organizational Organizational Leadership Leadership Global Global Leadership Leadership PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers Global National Organizational Group Individual
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
~ Adapted from Miriam Erez & Efrat Gati, Multi-Level Model of Culture
Our Leadership Journey Global Global Leadership Leadership
Internship Internship -- Professional Professional Development Development Day Day -- Online Online PMP PMP速速 Prep Prep Class Class
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers • Global – Ideologies • United States / Russia • United States / Ukraine
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers • National – Independence 2004 Orange Revolution
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers • National – Pride
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers • National – Pride
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers • Organizational – Emerging Industries • Software • Construction • Manufacturing
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers • Individual – Customs • Values • Beliefs • Principles
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Layers
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leadership Comparison Participative Leadership Style
Directive Leadership Style PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Time
Leadership Comparison Participative Leadership Style
? ? ? Directive Leadership Style PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
?
Culturally acceptable
Time
Cultural Perspective of Time Effort
Time July July 2006 2006 PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
March March 2007 2007
November November 2007 2007
Online PMP速 Prep Class
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Online PMP速 Prep Class
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Professional Development Day
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Professional Development Day
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Professional Development Day
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Professional Development Day
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Low Context
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
High Context
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
High Context
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
High Context
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Intelligence Assessment Adapted Adapted from from Cultural Cultural Intelligence: Intelligence: AA Guide Guide to to Working Working with with People People from from Other Other Cultures Cultures Brooks Brooks Peterson, Peterson, Ph.D. Ph.D.
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Cultural Intelligence 22 22
33 33
44 44
55 55
66 66
77 77
88 88
99 99
110 110
One Way
132 132
Many Ways
United United States States
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
121 121
WARNING! WARNING! GROSS GROSS GENERALIZATION GENERALIZATION
Cultural Intelligence 22 22
33 33
44 44
55 55
66 66
77 77
88 88
99 99
110 110
One Way
132 132
Many Ways
Canada Canada
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
121 121
WARNING! WARNING! GROSS GROSS GENERALIZATION GENERALIZATION
Cultural Intelligence 22 22
33 33
44 44
55 55
66 66
77 77
88 88
99 99
110 110
One Way
132 132
Many Ways
England England Australia Australia New New Zealand Zealand
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
121 121
WARNING! WARNING! GROSS GROSS GENERALIZATION GENERALIZATION
Cultural Intelligence 22 22
33 33
44 44
55 55
66 66
77 77
88 88
99 99
110 110
One Way
132 132
Many Ways
Western Western Europe Europe South South America America
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
121 121
WARNING! WARNING! GROSS GROSS GENERALIZATION GENERALIZATION
Cultural Intelligence 22 22
33 33
44 44
55 55
66 66
77 77
88 88
99 99
110 110
One Way
121 121
132 132
Many Ways
Eastern Eastern Europe Europe
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
WARNING! WARNING! GROSS GROSS GENERALIZATION GENERALIZATION
Cultural Intelligence 22 22
33 33
44 44
55 55
66 66
77 77
88 88
99 99
110 110
121 121
One Way
132 132
Many Ways
Middle Middle East East Asia Asia India India Africa Africa PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
WARNING! WARNING! GROSS GROSS GENERALIZATION GENERALIZATION
Lessons Learned • Just because your cultural style makes you successful at home does not guarantee success abroad
• When studying other cultures, don’t forget to use a mirror
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Lessons Learned • Even if everyone speaks English, cultural barriers still exists • Communicating is not the same as understanding
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Precise Answers Japan Japan China China France France Germany Germany India India Great Great Britain Britain United United States States Laurent, A. (2001). The Cultural Diversity of Western Conceptions of Management. International Studies of Management & Organizations. 13(1-2), 75-96. PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Communicating • Avoid idioms We need a level playing field. We need to be fair.
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Communicating • Avoid idioms Let me run this idea past you. Let me tell you my idea.
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Communicating • Avoid idioms Am I in the ballpark? Am I close?
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Communicating • Avoid idioms There is no silver bullet. There is no universal solution.
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Learn the Basics • Language Yes No Please Thank you Hello Goodbye PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leading in a Global World
Leadership is the ability to influence
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leading in a Global World
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leading in a Global World Law Law of of sensitive sensitive dependence dependence on on initial initial conditions conditions The The Butterfly Butterfly Effect Effect
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leading in a Global World
Norman Borlaug circa 1950
Person of the Week
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leading in a Global World
Henry Wallace circa 1942
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leading in a Global World
George Washington-Carver circa 1891
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Leading in a Global World
Moses & Susan Washington circa 1864
PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007
Thank You
Steve & Diana Burgan circa 2007
Kiev, Ukraine PMI PMI -- CIC CIC Presentation Presentation Stephen Stephen && Diana Diana Burgan, Burgan, PMP PMP November November 15, 15, 2007 2007