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2017 Board of Directors Chairman Lisa Swick, CAPS
Vice-Chairman Stephanie Burns, CAPS, CAM, NALP Secretary/Treasurer Zac Ward, CPM® Immediate Past Chairman Diana English Managers Representative Chloé Evans Maintenance Representative John Johnson, CAMT, CPO Associates Representative Lacey Smithson, NALP Management Directors Anne Adams, CAM, NALP Kitty Barry, NAAEI-AIT Brigitte Byron, CAM Tracey Crowe Tina Hamor Stacey Holt Bret Marchbanks, CAM Jessie Phillips Melanie Schlachter Lori Torres, CAM Maintenance Directors Rusty Guilliams, CAMT, CPO, RRP Diane Mason, CAMT, CPO Associate Directors Jack Abernathy, CAS Jill Carpenter, CAS Jennifer McCoy, Esq. Loyd Owen Dwayne Rawls, CAS MDHA Representative Norman Deep Legal Advisor Wes Hall
GNAA News & Events / April 2017
Contents
Chairman-Elect Andrew Klahn, CAM, CAPS, NALP, HCCP
President Diane Carter
Features 5
7
11
16
Now Featuring Freeman Webb It’s the Law Unauthorized Tenants and Poor Housekeeping General Membership Meeting Preview Anything Is Possible! Feature Apartment All Stars Head to Nashville
Association News 9
12
21
22
23
25
New Members Welcome! Educational Opportunities CPO Course, CAPS Course, HVAC Certification Managers Luncheon Preview Engage & Excite: Tips to Creating Powerful Partnerships April Networking Opportunities Associates & Managers Luncheons Save These Dates Apartment Housing Day, Golf Tournament, Legal Seminar Calendar Something Special Noted on the Calendar
Director of Education & Events Daniel Sircy Director of Communications & Marketing Scott Meert Finance Connie Morris Membership Development & Sales Ginny Johnson Statistics Bobbi Turner, ARM Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP, SHCM, COS Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM Barbara Haynes Shelley James, CAM, CAPS Tammy Lee, CAM Chari Lewis, CPM® Linda W. Mason, CAPS Stacy L. Molen, CAM Nancy Morris Linda Page, CPM®, ARM Judy Rose, CPM® Rita Wilkinson, CPM®, ARM Joyce Wolfe
About the Cover Freeman Webb Cover photo by Penny Rawls Photography
L-R: Chris Wolfe, Dennis Wehmeyer, Camilo Castillo, Nathan Chamberlain, Daniel Clendenning, Mark Fiscus, Sonny Allen, Tim England, Shane Brown
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Restrictions apply. Limited to new or existing residential customers. XFINITY service not available in all areas. TV and Internet limited to a single outlet. May not be combined with other offers. X1: X1 not available in all areas. Requires subscription to qualifying Double or Triple Play package. TV: Limited Basic Service subscription required to receive other levels of service. On Demand selections are subject to charge indicated at time of purchase. May vary by market. Not all programming available in all areas. Access to online and On Demand programming is limited to programming to which you subscribe. Internet: Actual speeds vary and are not guaranteed. XFINITY WiFi is included for XFINITY Internet Performance tier and above only. Requires compatible WiFi-enabled laptop or mobile device. Not available in all areas. Voice: Service (including 911/emergency services) may not function after an extended power outage. Unlimited Talk & Text Requires download of the XFINITY Connect app. Standard data charges may apply. Check with your carrier. Home: Requires subscription to compatible high-speed Internet service. Visit xfinity.com/HomeSupport for more details. License #s: AL: 001484, 001504 Alarm company operators are licensed and regulated by the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, Phone (334) 264-9388, Fax (334) 264-9332; AR: 12030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, Sacramento, CA, 95814; CT: 1040196, ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776, Baltimore County: RK9552, Howard County: ER00990, Washington County: EL-R-0218, Harford County: 00005321, Calvert County: L0188, Prince George’s County: 13958-2014-0; ME: LM50017039; MI: 3601206217; MN: TS674412; MS: 15018010; NC: 2335-CSA; NJ: 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421, Putnam County: L00812; OH: 53-89-1732; OR: CCB 192945 All electrical work is performed by a licensed subcontractor; SC: SCBA-13497, SCFA-13440; TN: ACL 1597, ACL 1604; TX: B-16922,-02571, ACR-1672104,-1818 We are licensed by the Texas Department of Public Safety Private Security Board whose address is: P.O. Box 4087, Austin, TX 78773, (512) 424-7710; UT: 8226921-6501; WA: COMCABS892DS; VT: ES-02366; VA: 2705145289, DCJS 11-7361; WASHINGTON, DC: ECS 902687, BBL 60251200009; WV: WV049211. Valid 2/12/16. See www.xfinity.com/homesecurity for current list. Call for restrictions and complete details, or visit xfinity.com. © 2016 Comcast. All rights reserved.
Now Featuring
In 1979, two friends, Bill Freeman and Jimmy Webb, decided to form a local real estate company in order to fill a void in the market – to provide safe, affordable housing for the community that they loved. For 37 years strong, Freeman Webb has not wavered from that vision, and together they have built a full-service real estate company with more than 450 employees to address that void. Today, Freeman Webb owns and/or manages 99 commercial and multi-family communities in the 10 counties that comprise Middle Tennessee, with more than 8,900 apartment units in one of the nation’s hottest markets. Chase Cove
Nance Place
Village at Vanderbilt
Freeman Webb’s success is due in large part to the principles that were established almost four decades ago. Rather than let outside factors impact the company, Bill and Jimmy lead with an approach that they always believed would be successful; the company’s value is based on the team of employees. Their commitment and recognition of their employees has been the foundation of the firm’s growth and success over the years. In return, the Freeman Webb team has been committed to the company, with the average tenure of Freeman Webb employees being twice that of the industry average. By rewarding dedication and commitment, while caring for our clients’ concerns as if they were our own, we have shown great success in our ideals of how to treat our employees and clients. This success would also not be possible without the ongoing support of the Greater Nashville Apartment Association. Freeman Webb is proud to have been a partner with the GNAA since April of 1997! With over 250 maintenance team members, Freeman Webb has been a proud recurring sponsor of Maintenance Mania since 2012, while also serving as a conference partner of the GNAA Education Conference and sponsor of GNAA’s annual golf outing. Most recently, Freeman Webb was awarded the 2016 Management Company of the year award. We can proudly and definitely say this honor was earned by the ongoing efforts of our on-site team members, working hard every day to personify our values by continuing to treat people the Freeman Webb way.
GNAA 5
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It’s the Law
Unauthorized Tenants and Poor Housekeeping Although these may be among the most common lease violations, they are two of the most difficult to prove in court. While it may be easy to prove that an individual is visiting or occasionally staying at an apartment, it takes much more than that to prove that the person is occupying the unit as a residence. Similarly, while providing pictures and other proof of the condition of a tenant’s apartment is simple, establishing that the condition is bad enough to require eviction is a different story. Unauthorized tenants are a constant problem. Proof that someone was present on the property at a given day and time will not be enough to establish them as an “unauthorized tenant.” It will take more than testimony of the management staff. With smartphones and surveillance camera systems all the more prevalent, you’ll want to make sure to have pictures or video of the individual coming to and from the premises on a daily basis, or pictures and videos that show the tenant repeatedly remaining in the unit overnight. The same can be used to show the repeated presence of the individual’s vehicle, and more specifically, remaining on property overnight and on consecutive days. In addition, you must also investigate: (1) record of the office’s package pick-up log, (2) if any maintenance requests have been received from the unauthorized tenant, (3) if utility services are established in the name of the unauthorized tenant, (4) police or probation records indicating the apartment address for the unauthorized tenant, and (5) if the unauthorized tenant has previously made any rent payments. Remember, if the person has been an unauthorized tenant for an extended period of time and rent has been accepted month after month, it will be much more difficult to suddenly terminate tenancy, as our right to evict for that violation will very likely have been waived due to our acquiescence and/or acceptance of rent.
by Wes Hall, Esq., Law Office of Hall & Associates
The tenant is allowed to have guests as part of their right to use and enjoy the property; therefore, it is up to us to convince a judge that the person is not a guest but an unauthorized tenant. As always, testimony of disgruntled neighbors who have been inconvenienced, disturbed, or even confronted by unauthorized tenant(s) carries much more weight than our statements. The Landlord Tenant Act requires that the tenant “keep that part of the premises that the tenant occupies and uses as clean and safe as the condition of the premises when the tenant took possession.” Furthermore, it requires that the tenant “dispose from the tenant’s dwelling unit all ashes, rubbish, garbage, and other waste to the designated collection areas and into receptacles.” When the premises arises to an unacceptable condition, this too becomes very difficult to prove. The statutes’ requirements are not specific, but our proof must be convincing. Announced, permitted inspection(s) of the unit and documentation of its condition (including pictures, notes, and/ or videos) are necessary to successfully show that the tenant is violating either or both of those statutory requirements. These records must support our decision that the housekeeping problem was bad enough to require eviction. The court will need to see a history of notices to the tenant, establishing without question that the tenant knew the landlord had a problem with their behavior. In addition, if there have been violations that materially affect health and safety, a 14-day notice will need to be sent allowing the tenant that time period to remedy the problem. If the problem has persisted beyond those 14 days, the landlord may enter the premises and complete the repairs and charge the cost of those repairs to the tenant. Note that, as is true in many cases, testimony of neighbors goes a long way. Proof that the problem is so bad that it has caused nuisance or danger to the property and other tenants is vital. There may not be much sympathy for the management staff in handling these issues, but if the negligence of one tenant is disturbing the peaceful enjoyment of others, the violation is generally considered more severe. Proving these violations is difficult and requires a lot of sound investigation. If we are going to assert that a violation has occurred, let’s be sure we can do more than just say that it happened. We must be able to prove to the court that the behavior is so egregious as to require eviction.
GNAA 7
Capitol Conference
Lisa, Bell Partners
State of Tennessee Attendees
Brad, Elmington Property Management; Jennifer, Law Office of Jennifer McCoy
8 GNAA
Diane, GNAA; Catie, Waller & Associates
Sen. Bob Corker
Brad, Elmington Property Management; Nathan, Law Office of Hall & Associates; Tammy, GNAA; Rep. Diane Black; Daniel & Diane, GNAA; Jamie, Memphis; Jennifer, Law Office of Jennifer McCoy
New Members Management Companies
Preferred Residential Management, LLC Thomas Wilkerson 3284 Northside Pkwy. NW, Suite 150 Atlanta, GA 30327 678-202-8959 twilkerson@prmapts.com Referred by: Thomas Wilkerson
Apartment Communities
Avalon at Seven Springs Laura Kamap 323 Seven Springs Way Brentwood, TN 37207 144 apartment homes 615-761-4865 laurak@evergreenrealestate.com Evergreen Real Estate Referred by: Management Company The Cleo Alyson Nicely 1034 W. Eastland Ave. Nashville, TN 37206 291 apartment homes 615-262-6839 manager@eastcleo.com Fogelman Management Group Referred by: Linda Page, Stewarts Ferry Evergreen at Werthan Bryan Lowery 1600 Rosa L. Parks Blvd. Nashville, TN 37208 92 apartment homes 615-815-4289 info@evergreenwerthan.com Evergreen Real Estate Referred by: Management Company Grand Reserve Shea Newcomb 3085 Commonwealth Dr. Spring Hill, TN 37174 292 apartment homes 931-486-2236 grandreserve.mgr@evergreenrealestate.com Evergreen Real Estate Referred by: Management Company The Lofts at 160 J. C. Copeland 160 2nd Ave. N. Nashville, TN 37201 32 apartment homes 615-242-3777 stahlmanmgr@lincolnapts.com Lincoln Property Company Referred by: State Lease Program
Midtown Place Corey Miller 1016 18th Ave. S. Nashville, TN 37212 60 apartment homes 615-970-2422 corey@evergreenrealestate.com Evergreen Real Estate Referred by: Management Company
Guys On A Roof Luis Mora 7604 Gerald Ave. Joelton, TN 37080 615-927-6136 guysonaroof@gmail.com General contractor; roofing services Referred by: Kathryn Berry, Views of Brentwood
Quail Creek Eric Goitia 101 Hoffman Pl. Madison, TN 37115 14 Apartment Homes qc@casa.live EGG Properties Referred by: State Lease Service
Marcus & Millichap John Green 6 Cadillac Dr. Brentwood, TN 37027 615-997-2900 FAX 615-997-2910 john.green@marcusmillichap.com Real estate investment services Referred by: GNAA Staff
Richland Creek Nicole Reese 5400 Burgess Ave. Nashville, TN 37209 135 apartment homes 615-352-8900 nicole@evergreenrealestate.com Evergreen Real Estate Referred by: Management Company
Associates
Bellhops, Inc. Branton Phillips 1110 Market St., Suite 602 Chattanooga, TN 37402 423-991-0207 branton@getbellhops.com Moving services Referred by: Member of NAA and expanding in area Century Fire Protection Roselyn Argueta 149 Park South Ct. Nashville, TN 37210 615-742-0050 FAX 615-742-1298 rargueta@centuryfp.com Backflows; fire alarm inspections; fire alarm systems; fire sprinklers/ alarms/ extinguishers Referred by: Members of Atlanta Association; new to Nashville market
Pinnacle Financial Partners Chris Howe 150 3rd Ave. S., Suite 900 Nashville, TN 37201 615-743-8776 chris.howe@pnfp.com Financial services Referred by: GNAA Staff Push Pedal Pull Allen Sizemore 6513 Kingston Pk. #100 Knoxville, TN 37919 865-247-6705 asizemore@pushpedalpull.com Fitness equipment Referred by: Affiliated in other associations Syntec Industries Mike Davenport 438 Lavendar Dr. Rome, GA 30162 256-706-1515 mdavenport@syntecind.com Balcony railings; flooring & carpet manufacturer Referred by: Company affiliated with several apartment associations
GNAA 9
General Membership Meeting Preview
Anything Is Possible! By every measure, HK Derryberry’s life is truly a miracle. Born July 8, 1990, in Nashville, Tennessee, HK arrived three months premature due to an automobile accident that took his mother’s life. The tiny two-pound baby boy would spend the next 96 days fighting for survival in Vanderbilt University Medical Center’s neonatal intensive care unit. Although doctors offered little hope for survival, this miracle baby proved them all wrong. Because of the accident and his premature birth, he was born blind, with cerebral palsy and countless other medical problems. Raised by his grandmother, some people might say HK faced too many mountains to climb. Quite the contrary! At an early age, HK displayed an extraordinary will to overcome his disabilities and at age three enrolled at the Tennessee School for the Blind, becoming one of the youngest students in the school’s history. His right arm, paralyzed from a stroke suffered soon after birth, did not stop him from learning to read and write Braille with just one hand, another first for the 150-year old school! Since age ten, HK had displayed signs of a remarkable ability to recall dates and other facts surrounding events in his life. In 2012, the mystery of his memory was unlocked by medical researchers at Vanderbilt Medical Center’s Memory Clinic. They discovered that HK is one of only five or six people in the world with a medical diagnosis of hyperthymesia, otherwise known as Superior Autobiographical Memory. He has the ability to remember every event including time and place that’s occurred to him since he was 3½ years old. HK successfully completed every high school curriculum requirement established by the State of Tennessee and in May 2013, at the age of 21, graduated from the Tennessee School for the Blind with a high school diploma, one of the first members of his immediate family to accomplish this goal. Come hear more of HK’s wonderful story as the keynote speaker of the April GNAA General Membership meeting!
GNAA 11
E D U CAT I O N A L A busy spring is upon us in the education department at GNAA! Take your career to the next level by joining us at GNAA for these exciting upcoming classes.
Certified Pool-Spa Operator (CPO®) Date: April 6-7 Time: 8:30am to 5:00pm
The Certified Pool-Spa Operator designation, provided by the National Swimming Pool Foundation (NSPF), is the world’s most recognized pool and spa training program. CPO® Certification Program Benefits, as outlined by the NSPF, include: • Proven educational tool • Widely accepted by local and state authorities • Covers topics necessary for pool operators including a section for local and state codes • Includes a comprehensive handbook that is updated regularly • Taught by NSPF® Certified Instructors • Recognized nationally and internationally • Gives participants a better understanding of the operator’s role in pool care, management and risk reduction • Eligible for IACET Continuing Education Units (CEUs) The CPO designation is good for five years and is state transferrable. Make sure to attend and get a new certification for 2017!
Law Office
Hall & Associates MANAGEMENT
Pool Staffing Services Certified Lifeguards + Monthly Skill Reviews Facility Specific Check-In & Maintenance Policies
MAINTENANCE
Highly Trained Maintenance Pool Technicians Health Inspection Ready At All Times Quality Controls To Assure Peak Operating Capacity
CONSTRUCTION All Aspects of Pool Construction Re-plastering Tile, Concrete & Mechanical Systems
M. Wesley Hall III
Nathan C. Lybarger
SERVICE Motors, Pumps, Valves, Light Fixtures Re-plumbing Your VGB Experts! PROGRAMS
Swim Lessons Swim Team Neighborhood Parties
CHEMICALS
Offering the Best Chemicals To Keep Your Pool Safe & Sanitary
615.244.9008
www.LangleyAndTaylor.com
12 GNAA
LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115
6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3
OPPORTUNITIES Certified Apartment Portfolio Supervisor (CAPS®) Date: April 10-14 Time: 8:00am to 5:00pm
Earn your Certified Apartment Portfolio Supervisor designation to enhance your leadership skills, better interpret property results and track progress toward property or portfolio objectives. Whether you are a new or experienced portfolio supervisor, this designation will help you increase your knowledge and improve your on-the-job performance. This class is taught by Doug Chasick and takes place at the GNAA offices. The CAPS class includes the following modules: • Legal Responsibilities and Risk Management • Financial Management • Property Performance Management • Property Evaluation and Due Diligence • Effective Leadership
HVAC Certification Date: May 2 Time: 9:00am to 4:30pm
Update your HVAC knowledge with the latest information and prepare you or your maintenance staff for the HVAC EPA test. This certification is a lifetime certification and will help you better understand the issues that may arise with HVAC systems at your communities. This class fills up fast, so don’t delay in signing up! Manuals for this class will be available at the GNAA office by April 15.
Thank you to our 2017 Education Sponsors!
NASHVILLE
VOLUNTEER PROPERTIES
GNAA 13
Membership Mixer
Jazmine, West 46th; Sabrina, Derrick & L.V., Fawnwood
Jennifer, The Law Office of Jennifer McCoy; Rachel, Crescent Music Row; Bruce, Wheeler, Inc.
Lauralee, Cumberland On Churc Jordan, Crescent Music Row
Rebecca, Shenna, Jasmine & Joel, West 46th
Erick, Bradford Woods; Gene, nHance; Brigitte, Contractors, Inc.; Tracey, Verse on Bell; Gary, Schulman, Leroy & Bennett
Haley & Cindy, Eastwood Greene
The Robertsons Gang
Lauren, Morgan & Brittany, The Grove
Chris, Carillon; Jordan, Crescent Music Row
Dana & Terron, L.I.
Brittany, Accent Bellevue; Becca
Lauralee, Cumberland On Church; Jamall, L.I.C.R.A.-Nashville & Bret, Crescent Music Row; Chris, Carillon
Restoring Nashville’s Multifamily One Community
ch;
Brigette, Brookside Properties; Jacki, Elmington; Wanda, ACI
.C.R.A.-Nashville
Rebecca, Crawford Door; Glinda & Felicia, Law Office of Hall & Associates
a, Greystar; Candi, 1505 Demonbreun
e; Jordan
Jamall, L.I.C.R.A.-Nashville; Allen, Verse on Bell; Patrick, Color Burst Landscapes; Sarah, Element Music Row; Michael, Color Burst Landscapes; Lacey, CORT; Andy & Vickie, R3 Contractors
Matt, Real Floors; Denise, The Highlads; Loyd & Sean, Bug Solutions
Stephanie, NTS; Jacki, Elmington
y at a Time
The Crew from Freeman Webb, Inc.
Josh, CoStar; Wes, City View
655 N. Main Street • Goodlettsville, TN 37072 Phone: 615.873.4631 • Fax: 615.873.4634 ryan@summitpr.net
Mark, Bay Tree Landscape; Dwayne, Wheeler, Inc.; Jennifer, Law Office of Jennifer McCoy; Nancy
Donnie, The Knolls; Lacey & Alex, ICU Security
Feature
Apartment All Stars Head to Nashville On May 16 the All Stars Jackie Ramstedt, Kate Good and Toni Blake will be in Nashville! The Apartment All Star Experience is like no other event you will attend this year. The unique blend of three national speakers on our stage at one time creates an energy force that will be the most exciting time you will spend at a seminar. The reason is that this is not just a seminar, Apartment All Stars is an event. This dynamic tour has been igniting the leasing and marketing arena for more than ten years and visits only twelve cities each year. The 2017 tour is all new with fresh, upto-the-moment information to win in any marketing. The entire program is designed to give you the tools you need to succeed. The Apartment All Stars are committed to providing top quality education to apartment industry professionals throughout the United States and Canada. The executive team is comprised of industry veterans Kate Good, Lisa Trosien and Mindy Williams – all women with an outstanding reputation for delivering meticulously researched educational content provided in a motivational and highly instructional format.
16 GNAA
Jackie Ramstedt Jackie Ramstedt, CAM, CAPS, CAS is a nationally renowned Motivational Keynote Speaker, National Trainer, Operations Consultant, and Performance Coach who has more than 29 years experience in the multi-housing industry. She is a “requested repeat” presenter speaking to thousands of industry professionals annually on a national level for the National Apartment Association, the Institute of Real Estate Management (IREM), National Affordable Housing conferences, and numerous state and local Associations, including various management and investment companies throughout the United States and Canada. Jackie earned her CAM and CAPS designations back to back as well as her CAS (Certified Apartment Supplier) designation. Jackie was awarded the “first ever” Faculty Member of the Year from her local Austin Apartment Association, where she has served on the Board of Directors and as the Education Committee Chair. She is a veteran instructor teaching for some of the industry’s largest management companies, all National Apartment Association designation courses including NALP, CAM, CAPS, CAS, and IRO, as well as core and Mandatory Continuing Education courses for the Texas Real Estate Commission (TREC).
Feature Her energetic and enthusiastic speaking style makes her seminars fun and exciting with a “down to earth” approach to education. Jackie’s “real world solutions for real world challenges” focuses on empowering others to reach their full professional and personal performance potential through “balance” in their lives while reminding us of the important role continuing education plays in the success of our career.
Kate Good Kate Good has been leasing apartments her entire adult life. She quickly gained recognition from her employer, Trammell Crow, as the number one leasing consultant by leasing 52 apartments and closing 48 renewals in one month! Her expertise and enthusiasm took her up the ladder in the corporate world until 14 years ago when she decided to start her own business as a professional speaker and marketing solutions expert. Kate has shared her innovative ideas with many organizations, including Apartment Associations in 53 cities, and national conventions such as 18 presentations at the National Apartment Association Annual Convention, 24 appearances at the Multi-Family Brainstorming Sessions, 10 presentations at the International Builders Show, and is an eight-time presenter at the Multi-Housing World Annual Convention. She consistently receives the highest marks possible for her content, presentation style and audience involvement. Her presentations have been described as “enthusiastic,” “cutting-edge,” and “quality information.” Each year she is proud to share her depth of knowledge with over 20,000 industry professionals. What sets Kate apart from other speakers is her careerlong path of always working on site. For 14 years Kate consulted with companies across the United States and Canada to
create game changing leasing and marketing programs for new construction and distressed communities. In 2012, Kate joined forces with Hunington Properties to create Hunington Residential, which is the multifamily development and management arm of this firm. Kate serves as a Development Partner and Director of Multifamily Operations. Her first community, Vargos on the Lake in Houston, TX, broke ground in the first quarter of 2012. Three additional apartment communities started development in the summer of 2012.
Toni Blake Toni Blake is a popular international speaker, consultant, author and comedienne inspiring thousands of multifamily apartment industry professionals every year. With over 30 years of training experience, her “laugh while you learn” approach has made Toni one of the most soughtafter experts in her field. As a published author, Toni’s ideas have been published in dozens of trade magazines and blogs across the country. In November 2008, Toni was awarded the Multifamily PRO “Industry Legend” Award. She was selected by the National Apartment Association as one of the industry’s “Marketing Gurus” and is recognized for her research and innovative concepts in customer service, sales, marketing and social media. Toni was honored at the very first Multifamily PRO “People’s Choice Awards” winning awards for “Educational Excellence” and “Imagination and Innovation.”
Utilizing her multi-lingual talents, Toni was a featured speaker at the 2006 ISTA Conference in Kassel, Germany, presenting in German to an audience of 260 German This dynamic tour has been multifamily professionals. She currently serves as President igniting the leasing and of TotallyToni.com. Toni lives marketing arena for in northern Colorado with her husband.
more than ten years.
GNAA 17
Maintenance Luncheon Managers Luncheon Highlights Highlights
Josh, A-1 Concrete Leveling; Linda, Oakwell Farms
Bill, Maple Creek; Josh, A-1 Concrete
Bill, HD Supply; Simmone, Dwell at McEwen
Bill, HD Supply; Kyle, Brinkhaven
Bill, HD Supply; Roger, The Highlands
Bill, HD Supply; Larry, Candlewood
Annette, Retreat at Indian Lake; Joey, Airbnb
Sarah, Langley & Taylor Pool Corp.; Sarah, Waterford Place; Tyler, Langley & Taylor Pool Corp.
John, L.I.C.R.A.-Nashville; Bryant, Lenore Garden; Jamall, L.I.C.R.A.-Nashville
John, L.I.C.R.A.-Nashville; Tim, Pinnacle Heights; Jamall, L.I.C.R.A.-Nashville
Bill, HD Supply; Rusty, Lighthouse
John, L.I.C.R.A.-Nashville; Edgar, Deerfield at Providence; Jamall, L.I.C.R.A.-Nashville
Tek, The Highlands; Jeff, Reliable Roofing
Matt, Music City Flats; James, True Friends Moving
Bill, HD Supply; Rick, Pinnacle Heights
Jeff, Reliable Roofing; Rochelle, Willow Pointe
Joe, Bouvier Insurance; Tracy, Waterford Landing Richard, Rolling Hills; Melissa, Trojan Labor
18 GNAA
Bill, HD Supply; John, 1505 Demonbreun
Nichole, Wright Construction; Joe, Park Central; Charlie, Wright Construction
SERVICES PROVIDED H Balcony/Patio Repair & Replacement H Carport & Garage Construction/Remodel H Fencing: Wood, Aluminum & Iron H Gutter & Downspout Installation H Interior Renovation H Iron Work & Welding Repair H Outdoor Kitchen Construction H Painting: Exterior & Interior H Power Washing H Roofing H Siding: Wood, Vinyl, Stone & Fiber Cement H Stairwell Repair & Installation H Wood Replacement H Window, Screen & Door Replacement
2007, 2008, 2009
1325 Satellite Boulevard, Suite 101 • Suwanee, Georgia 30024 770.995.8787 • 888.522.9288 (Toll Free) • 770.995.8881 (fax) Sidney H. Theus, CEO (12 year resident)
Visit us at: www.amerapaint.com GNAA 19
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20 GNAA
Managers Luncheon Preview
Engage and Excite
Tips to Creating Powerful Partnerships In today’s information overload world, it is more important than ever to go beyond marketing and advertising and truly ENGAGE and EXCITE your consumer. Thoughtful connections are the key to a lasting positive relationship with your consumers. When you excite, they remember. When you engage, they are pushed to invest, change, and take action. Today’s consumer does not respond to the “one size fits all” approach. When you shift your thinking to focus on connection and experience between your brand and your consumer, you can change behaviors and habits. This more refined approach to engagement puts your company top of mind and builds lasting partnerships that will positively pay into the long term success of your brand or business. It is not just the where to market, but the how and the why. A consumer who is engaged with your brand will keep coming back for more.
Join us at the GNAA luncheon on April 19 as we offer tips to creating powerful partnerships that you can start applying to your business immediately.
Mike Smith, President {Chief Conjurer}
Mike Smith has been a Nashville resident and enthusiast since 1994. Before starting Conjure LLC, Mike served as the group publisher for Nashville Scene, Nfocus magazine, and Nashville Post – publications that play large roles in shaping the economic and social development of the city. His emphasis on branding and non-traditional marketing has opened doors and revenue steams for the Scene’s parent company, SouthComm. Mike led the company in local and national sponsorship sales and developed a consultative training program that has proven successful in the changing media landscape. Mike is also the co-founder and managing partner of Nashville Fashion Week, a city-wide event that is in its sixth year. With his fellow fashion week co-founders, he launched the Nashville Fashion Forward Fund, a non-profit to support emerging designers in the Nashville market. He is actively involved in the community and currently serves as president of the board of directors for Nashville Cares and board VP of marketing for Nashville Repertory Theatre and works closely with many other local arts organizations. Mike has worked on developing sponsor partnerships and event production for more than 250 events and lives for the moment when he connects a brand with the right audience. He is a logical-type with a creative problem who dabbles in interior design, gardening, and red wine.
Lisa Gracey, Engagement Specialist {Magic Maker}
Lisa Gracey is an idea junkie who loves to bring brands to life and strives to give audiences authentic and memorable experiences. She has brought her infectious energy to work in sports marketing, artist management, event production, real estate marketing, and business development. As the Field Marketing Manager at Red Bull, Lisa created successful brand activations at Bonnaroo, Live on the Green, Hangout Festival, Nashville Fashion Week, Bristol Motor Speedway, Nashville Predators, Walmart Global Shareholders Convention, and more than 15 colleges in a four-state region. Feeding her passion for music and family-friendly events, Lisa created the Kids Music Fest at Live on the Green which has created a truly family-friendly music festival experience for the past three years. Lisa is a proud alum of Middle Tennessee State University, a huge college sports fan, avid runner, and mom of two great kiddos.
GNAA 21
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22 GNAA
Monday-Friday 9-6 DEE HARDING Owner
April’s GNAA
Networking Opportunities
Associates Luncheon April 5, 2017
Hermitage Smorgasbord @ 11:30am
GNAA Education Update
Speakers: Lisa Swick and Andrew Klahn
Managers Luncheon April 19, 2017 GNAA Offices @ 12pm
Engage and Excite: Tips to Creating Powerful Partnerships
Speakers: Lisa Gracey & Mike Smith, ConjureSocials Thank you to our sponsors!
A-1 Concrete Leveling Bouvier Insurance CIC Credit Sherwin-Williams Floor USS-United Structural Systems
Save These Dates for GNAA Events! April
National Apartment Housing Day GNAA and the NAA are celebrating home! National Apartment Housing Day is Thursday, April 6 – make sure to show your spirit and gratefulness for working in this great industry. Host an open house. Have a happy hour for your residents. Sponsor a career fair. At the very least, wear blue, take a picture and post it to the GNAA Instagram or Facebook page with the official sign showing #aptday. You should receive a copy that you can download and print from our email prior to the event. Our local sponsors for this celebration of our apartment peers are CORT and Sharp, Robbins & Popwell, LLC. Lacey and Annie have already stopped in to help us kick off this year’s festivities, so we appreciate their efforts in getting us all in the spirit of things! They will also be stopping in to communities around the area on April 6 to get their selfies with the sign and the great people who work at each community. Thank you all for making GNAA and this industry such a great place to call home!
May
Golf Tournament Who’s ready to scramble? This year’s golf tournament is taking on the wilds of the safari! The 2017 Safari Scramble takes place on Thursday, May 18 at the Hermitage Golf Course, General’s Retreat. A big thank you goes out to our tournament sponsor, Sherwin Williams Paint and Floor, and to all our other corporate sponsors. There will be the usual prizes for hole-in-one, closest to the hole, longest drive, etc. The price of $150 per player includes green fees, cart, range balls, use of the practice facility one hour prior to event, one mulligan, one toss, one putting ticket, team pictures and lunch. Registration begins at 6:30 a.m. Get out and enjoy the spring weather…we will see you there!
June
Legal Seminar Earn 3 CECs while catching the latest legal news from our experienced team of speakers. This year’s program is a half-day presentation, 8:30 a.m. to 12:30 p.m., on Friday, June 9, at the GNAA offices in the education room. Breakfast is included in the $149 member price. Speakers include Angelita Fisher, Jennifer McCoy, Wes Hall and Nathan Lybarger. Make plans to join us in June and easily register online.
GNAA 23
REWARD
RISK
STRIKE THE RIGHT BALANCE BETWEEN RISK AND REWARD
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24 GNAA
Visit our website at www.TheLibertyGroup.com for more information!
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Sunday
Monday
Tuesday Wednesday Thursday
Friday
Saturday April Fools Day
April
2
Easter
3
4
Maintenance Committee*
Community Service Committee*
5
9-10am
8:45am
Associates Luncheon Hermitage House 11:30am-12:30pm
9
10
CAPS Credentials Course* 8am - 5pm
Passover Begins
11
24
14
15
8am - 5pm
News & Events Committee*
12
13
Good Friday
8am - 5pm
Office Open for CAPS Only
Apartment Tour Committee*
Communications Committee*
CAPS Credentials Course*
Education Committee*
Trade Show Committee* 9:30am
30
CPO Course*
CAPS Credentials Course*
18
10am
23
8
8am - 5pm
CAPS Credentials CAPS Course* Credentials Course* 8am - 5pm 8am - 5pm
17
7
CPO Course*
9-10am
9am
9am
16
6
Multifamily Housing Day
Managers Luncheon*
19
Legislative Committee*
Membership Committee*
20
26
27
9am
Board of Directors Meeting
TAA Board Meeting*
General Membership Meeting
11am - 1pm
8am - 5pm
Board Retreat
21
22
28
29
Invitation Only
9am
12-1:30pm
25
1
10-11am
Maintenance Mania 1pm
11:30am - 1:30pm
*at GNAA office
GNAA 25
the
pulse
M U LT I F A M I LY E X E C U T I V E C O U N C I L
Scott, Ghertner & Co.; Shelley, Greystar
Norman, MDHA; Matt, Freeman Webb
Daniel, GNAA; Lisa, Bell Partners
26 GNAA
Betty, Ghertner & Co.; Brad & Cynthia; Elmington Property Management
Wes, Hall & Associates, Catie, Waller & Associates
JoAnne, Colliers; Jason, Freeman Webb; Charlie, Continental Property Management; Jackson, Downey & Associates
Carl, HND, LLC; Woody; Elinor & Lauren, CoStar
Diana, HND, LLC; Charlie, Continental Property Management; Jessie, Volunteer Properties; TrĂŠ, Summit
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