The Greater Nashville Apartment Association is thrilled to announce its newly elected 2025 Board of Directors. This year’s group of leaders represents a broad spectrum of experience, and we are grateful for their commitment to the mission and vision of the GNAA. Each board member was selected based on their dedication, expertise, and drive to advance the goals of the GNAA, all while serving the Greater Nashville community. Join us in congratulating these distinguished professionals, whose guidance will be instrumental in shaping our Association’s future.
Our Vision and Mission: Guiding Our Work
Our Vision is simple yet powerful: To be the definitive resource for the rental housing industry in partnership with the Greater Nashville community. The GNAA is committed to advancing this vision by adhering to our Mission of serving our members and community through Advocacy, Communication, and Education.
2025 GNAA Board of Directors:
Chairman
Tammy Lee - Willow Bridge Property Company
Chairman Elect
Stephanie Burns - NTS Development
Vice Chairman
Eddie Ivey - Freeman Webb Company
Secretary/Treasurer
Nicole Samson - Carter-Haston Real Estate Services, Inc.
Immediate Past Chair
Jenn Mulholland - Willow Bridge Property Company
Each year, GNAA’s board is composed of representatives who contribute diverse insights and knowledge across roles in maintenance, management, and supplier services, ensuring a balanced and well-rounded approach to all decisions and initiatives. We proudly welcome the following representatives and directors:
Management Directors:
Alicia Jones, Ashwood Cove - Freeman Webb Company
Amy Heskett, Greystar
Melanie Brink, Everett - Sentral
Jay Cathey, Freeman Webb Company
Julie Stayton, Willow Bridge Property Company
Laura Watkins, Solstice at June Lake - Willow Bridge Property Company
Lauren Hartstern, Tapestry at Brentwood Town CenterGreystar
Annie Williams - Grove at Shadow GreenWillow Bridge Property Company
Supplier Representative
Rachel Stewart - Wheeler Inc.
Legal Advisor
Wes Hall, Law Office of Hall & Associates, PLC
Special Representatives
IREM Representative
Shelley James - High 5 Residential
MDHA Representative
Norman Deep - MDHA
Honoring Our Active Past Chairmen
Our active past chairmen bring invaluable expertise and continuity to the GNAA, and we extend our gratitude to these dedicated leaders:
Andrew Klahn, Chari Lewis, Linda Page, Lisa Swick, Mary Bradley, Nancy Morris, Shelley James, Stacey Holt, Stacy Taylor, Stephanie Burns, Stephanie Liston, Susan Sherfield, Tammy Lee, Tracey Crowe, and Zac Ward.
The GNAA Board of Directors serves as the backbone of the Association, making key decisions that enhance the benefits and resources available to our members. Their role includes supporting the GNAA President and staff in implementing board directives while leaving policy implementation to the President. Each board member holds a vital responsibility as a trustee of the Association’s resources, ensuring that all financial allocations are managed wisely through a detailed budget, monthly financial reports, and annual audits.
Additionally, our board members are instrumental in developing and enacting
Mulholland
strategic plans that shape the GNAA’s long-term future, ensuring that the Association remains an influential resource and partner within the Nashville com-munity.
Active participation is crucial; all board members attend monthly meetings and contribute to committee efforts, fostering collaboration and progress toward GNAA’s mission and vision.
The GNAA is excited to see the exceptional contributions of our 2025 Board of Directors. Congratulations to each board member, and thank you for your unwavering dedication to supporting Nashville’s rental housing industry and the communities we serve.
Lee
Burns
Ivey
Samson
ON TREND WITH GALA
On my wish list is a trip to view the Aurora Borealis (Northern Lights), so I was super excited about this year’s gala theme. The lights result from solar particles colliding with gases in Earth’s atmosphere. Early indigenous peoples had varying beliefs about them being representative of animals or souls dancing in the sky.
As we gather together and embrace the magic and the mystery of the Northern Lights Gala theme, I am inspired by the ever-changing nature of our business, the successes (hard-won) in 2024, and all the things to come in 2025.
As the sun sets over Nashville, we will convene at the Omni Hotel to celebrate the industry’s best of the best of everything and the installation of new officers & directors. I look forward to fun, merriment, photographs, and spending time with colleagues, friends, and coworkers. Are you ready for an enchanting evening?
Lisa Gunderson, Bristol Development
GET DRESSED UP
GNAA’s Annual Gala set under the ‘Northern Lights’
2024 Gala a sold-out affair
The 2024 GNAA “Northern Lights” Gala is officially sold out!
Set to take place on November 9 at the Omni Hotel in downtown Nashville, this formal event offers GNAA members an unforgettable evening celebrating dedication and achievements over the past year.
Organized by the Gala Committee, the annual Awards Gala provides ample networking opportunities, with a variety of awards presented throughout the night, including Diamond Awards, Beautification Awards, Lifetime Achievement Awards, Trade Show Awards, and Professional Service Awards.
The Diamond Awards honor outstanding members in the rental housing industry, nominated by GNAA members and selected by a panel of industry experts. Beautification Awards recognize standout apartment communities in various categories, while the Lifetime Achievement Award is given to individuals with a long history of exemplary service to GNAA. Trade Show Awards highlight the creativity of participants from the annual GNAA Trade Show, and Professional Service
Awards honor members nominated by Committee Chairs for their dedication.
The evening will also include the installation of GNAA’s incoming Officers and Board of Directors and a memorial presentation honoring GNAA members who have passed in the past year. Each year, the gala’s theme brings a fresh flair, inspiring guests to match their attire accordingly. Past themes have included Evening of Enchantment (2023), Starry Night (2022), Masquerade (2021), and Fire & Ice (2019).
Congratulate this year’s Diamond Award winners with a banner ad in our December News & Events print edition for just $75. Special thanks to our generous sponsors: Artisent Floors, Bravo Flooring, Chadwell Supply, Contractors Inc., Freeman Webb Company, Greystar, Law Office of Hall & Associates PLC, LICRA Nashville, National Roof Co., NEBCO, NTS, RCI Mechanicals, Rasa Floors, Republic Services, Timberland Partners, Valet Living, Volunteer Properties, Wheeler Inc., and Willow Bridge.
Revitalizing Laundry Facilities
A Fresh Spin for Apartment Communities + Residents
Laundry facilities may not always get the spotlight, but they’re a top convenience that today’s residents notice—and they have higher expectations than ever. As lifestyles evolve and technology advances, many apartment communities are seizing the chance to modernize laundry spaces. This essential, oftenoverlooked amenity is fast becoming a stylish, techsavvy, and sustainable feature that offers benefits for everyone involved.
Let’s dive into how apartment communities are
transforming laundry rooms into functional, welcoming spaces that deliver comfort, sustainability, and a better resident experience.
Convenience at Your Fingertips
Today’s residents seek convenience in every corner of their lives, and laundry is no exception. Communities are making laundry a seamless experience by integrating app-based systems that eliminate waiting and guessing. Platforms like LaundryConnect and PayRange allow residents to check machine availability,
pay digitally, and receive alerts when their laundry is done—all from their phones.
For community managers, this tech upgrade offers valuable, real-time data on machine use and maintenance needs, allowing issues to be addressed before they become a problem. The result? Faster fixes, fewer disruptions, and a hands-free experience for residents that values their time and adds ease to their routines.
Sustainability that Saves Money and the Planet
Modern laundry facilities are making eco-friendly upgrades to save water, energy, and expenses. Newer high-efficiency machines use up to 40% less water than standard machines, lowering both utility costs and environmental impact. High-efficiency dryers also use less power and are gentler on fabrics, a welcome bonus for residents who appreciate a little extra care for their clothes.
Eco-friendly improvements like these resonate with today’s environmentally conscious renters and contribute to a greener living space. A sustainable laundry room isn’t just a selling point; it’s a way for communities to support responsible practices that benefit everyone.
Beyond Function: Making Laundry Spaces
Comfortable and Inviting
Goodbye to cramped, dimly lit laundry rooms! Communities are creating spaces that feel more like cozy lounges than chore zones. By adding comfortable seating, Wi-Fi, and even coffee stations, some communities have transformed laundry areas into places where residents can relax, read, work, or just unwind.
This shift brings an unexpected social element to the laundry room, turning it into a casual meeting spot that encourages neighborly interactions and strengthens the community vibe. When residents feel comfortable and welcome in every part of their community—even the laundry room—it fosters a positive living experience that enhances satisfaction and retention.
A New Revenue Stream and Value Add
Modernized laundry facilities aren’t just a perk for residents; they’re also a valuable investment for property owners. By partnering with laundry service providers, communities can generate additional revenue without
taking on the management themselves. Additionally, a thoughtfully upgraded laundry facility can justify a small rent increase or be packaged as part of a premium amenities offering.
With attractive amenities like a clean, tech-savvy, and efficient laundry facility, communities stand out in a competitive rental market and reinforce their commitment to quality and resident satisfaction.
Where to Start? Steps for Upgrading
Communities don’t need a full overhaul to see improvements—many upgrades can happen incrementally:
Add Smart Payment Options: Even without new machines, a smart payment system can add major convenience with minimal setup.
Introduce Energy-Efficient Machines: Starting with a few high-efficiency machines helps reduce costs and environmental impact.
Update the Atmosphere: Small touches like fresh paint, good lighting, and a few cozy chairs go a long way in making the laundry room a more pleasant space.
Ask for Resident Input: Surveying residents about their laundry room preferences ensures upgrades meet their expectations and prioritizes the improvements that matter most.
The Future of Laundry Facilities
With modern renters expecting premium amenities, laundry facilities are getting an exciting makeover. As technology evolves, the possibilities for even more advanced laundry facilities grow. Imagine laundry rooms with smart machines that automatically adjust cycles, or dedicated lockers for wash-and-fold services—a glimpse of what’s already emerging in innovative communities.
Ultimately, modernizing laundry facilities isn’t just about keeping up with trends; it’s a reflection of a community’s commitment to enhancing residents’ lives in practical, enjoyable ways. By reimagining this essential amenity, apartment communities are investing in an experience that not only boosts satisfaction but sets a new standard for thoughtful, resident-focused living.
Apartment Tour Recap
Covering a wide range of topics about productivity hacks, work/life balance and how to advance your career.
AMY HESKETT Greystar
LETISHA UWAIFO Urban Housing Solutions
MARIE BERRY LICRA Nashville MATT OLSON Freeman Webb ANDREW KLAHN Moderator
EDUCATION SCHEDULE 2025 2025
Jan. 3 CAM - Certified Apartment Manager $995 Collecting with Class and Sass
Jan. 28
$139
Feb. 56 CPO - Certified Pool Operator $599
March 6 HVAC Certification $399
April 2 Hands on Low Voltage $399
April 15 - 17 CALP - Certified Apartment Leasing Professional $799
April 30 Leasing like the Stars! $225
May 8 HVAC Introduction $225
June 24 Budget Round up Course $139
Aug. 6th Mental Health Class $299
Aug. 13 HVAC Certification $399
Sept. 11 HVAC Advanced $225
Sept. 18 Legal Conference $349
Oct. 1 HVAC Industry Changes $225
Oct. 21 Resident Retention and Marketing $139
Oct. 30 Women’s Conference $199
Nov. 12 - 13
LIHTC - Low Income Housing Tax Credit Course $350
October Managers Luncheon Recap
Sustainable Maintenance: Greening communities for a better tomorrow
As environmental concerns grow, the spotlight is increasingly on property managers and owners to incorporate sustainable practices into their maintenance operations.
For apartment communities, sustainability goes beyond just being a trend; it’s a commitment to creating greener, healthier living spaces that benefit residents, save resources, and reduce costs. Implementing sustainable maintenance practices not only meets tenant expectations but also builds a reputation as a forward-thinking community. Let’s explore some practical, impactful strategies to embrace sustainability in multifamily housing.
Water Conservation: Reducing Usage and Waste
One of the most effective ways for apartment communities to become more sustainable is through water conservation. Small changes in water usage can yield massive savings. Here are a few practices to consider:
Install Low-Flow Fixtures: By replacing traditional faucets, showerheads, and toilets with low-flow alternatives, apartment communities can reduce water usage by up to 30%. For instance, the EPA estimates that WaterSense-labeled toilets alone can save up to 13,000 gallons of water per year.
Irrigation Audits and Upgrades: Many apartment complexes rely on landscaping to beautify their surroundings, but traditional irrigation can waste a lot of water. Consider installing
drip irrigation systems and smart sprinkler controllers that adjust watering schedules based on weather conditions.
Rainwater Harvesting Systems: Rainwater collection systems can gather rain from roofs and store it for later use in irrigation, reducing reliance on municipal water and lowering water bills.
Energy Efficiency: Upgrading and Optimizing
Energy efficiency measures can reduce emissions and operational costs, making it an excellent area for sustainable maintenance.
Switch to LED Lighting: LEDs use significantly less energy than incandescent bulbs and have a longer lifespan. Install LED lighting in common areas, hallways, and outdoor spaces, or consider motion-sensor lights that activate only when needed.
HVAC Maintenance and Upgrades: Regular HVAC maintenance helps units run efficiently, but investing in energyefficient systems can reduce energy use even further. Consider upgrading to ENERGY STAR-certified units, which use less energy and improve indoor air quality.
Solar Energy Integration: Installing solar panels can help reduce dependency on non-renewable energy sources. While
the initial investment may be high, solar systems can offer significant energy savings over time and even feed energy back into the grid for credit.
Sustainable Landscaping and Green Spaces
Landscaping offers an opportunity for apartment communities to make a visual and environmental impact.
Native Plants and Xeriscaping: By using native and drought-resistant plants, you can create landscapes that require less water, fertilizer, and maintenance. Xeriscaping is particularly beneficial in areas prone to drought.
Green Roofs and Rooftop Gardens: For buildings with flat roofs, consider adding a green roof. These spaces help insulate the building, reduce urban heat, and provide a tranquil spot for residents.
Organic and Non-Toxic Fertilizers: When maintaining lawns and gardens, avoid chemical fertilizers and pesticides. Instead, opt for organic alternatives that won’t harm local ecosystems or create runoff pollution.
Waste Reduction and Recycling
Waste reduction is central to sustainable maintenance. By creating efficient recycling programs and minimizing waste, apartment communities can have a positive impact on the environment and help residents adopt more sustainable habits.
Establish Comprehensive Recycling Programs: Make it easy for residents to recycle by placing bins in accessible locations. Clearly label these bins to help tenants separate materials correctly, and educate residents about what can and cannot be recycled.
Composting Initiatives: If space allows, start a community composting program. Collect organic waste from residents and use the compost in community gardens, which can enhance soil health without relying on synthetic fertilizers.
Bulk Purchasing and Reduced Packaging: Purchasing in bulk minimizes packaging waste, so consider bulkbuying supplies like cleaning products and maintenance materials. Look for suppliers who prioritize eco-friendly packaging and materials.
Indoor Air Quality Improvements
Maintaining healthy indoor air quality contributes to a sustainable, livable environment and is becoming a higher priority among renters.
Use Non-Toxic, Low-VOC Paints and Sealants: When repainting or updating interior spaces, opt for low-VOC (volatile organic compound) products. These materials emit fewer chemicals and are safer for indoor air quality.
Ventilation Maintenance: Ensure that ventilation systems are clean and working efficiently. Change filters
John Andrew “Andy” Gass
GNAA past president, friend to all
Andy Remembering
GNAA loses gem in former chairman
The Greater Nashville Apartment Association (GNAA) has lost a true gem with the passing of John Andrew “Andy” Gass on October 5, 2024, at age 68. A lifelong Nashville resident, Andy was known for his selfless spirit, dedication to community, and his unwavering commitment to the GNAA, where he served as chair of the board and was an active past president. His legacy of kindness, leadership, and service will be deeply missed by all who had the honor of knowing him.
GNAA President Ginny Johnson expressed the depth of the loss felt by the organization, saying, “Andy’s unwavering commitment to GNAA and his spirit of service will forever be remembered.” His dedication to GNAA went far beyond his role as chair of the board of directors, touching countless members and making an indelible mark on the association. Reflecting on his contributions, Diane Carter shared, “Our hearts are broken. Andy’s loss is deeply felt by all of us.” His longstanding friend, Lisa Boothe, added, “Andy was a loyal member of the association since the 80s. A good man and dear friend during those times.”
Beyond his tenure as chair, Andy’s influence touched many within GNAA. “Andy was always so kind to me throughout the years. I will always remember him fondly,” remarked Stacy Taylor, former GNAA chair. Supplier Director Maria Williams recalled her fondness for Andy’s vibrant spirit, “Andy was so kind, full of life, and was a total joy. I always loved sharing many conversations with him.”
Born in Springfield, Tennessee on January 11, 1956, Andy was the eldest son of Bill and Betsye Gass. The family later relocated to Clarksville, where Andy graduated from Clarksville High School in 1974. He pursued higher education at Austin Peay State University, graduating in 1978 and joining the Pi Kappa Alpha fraternity. Shortly after college, he embarked on a career in property
management that would span nearly four decades, culminating in his active role within GNAA.
Andy’s devotion to his family and community was evident in every area of his life. In 1990, he married the love of his life, Martha “Muffy” Fletcher, and they cherished 21 wonderful years together until her untimely passing in 2012. Together, they welcomed their daughter, Katie, in 1991. Andy was a dedicated father, from coaching Katie’s softball teams to serving as a deacon in his church. He coordinated numerous charity events, always driven to help those in need.
After retiring, Andy found joy in life’s simple pleasures, particularly fishing on Kentucky Lake and deep-sea fishing in Florida. A passionate sports enthusiast, he was a devoted supporter of the Tennessee Vols, Titans, and Predators. His friends and family remember him as a man who never met a stranger, always ready with a smile and a helping hand.
In recent years, Andy showed remarkable courage as he battled cancer with grace and unwavering faith, facing each day with resilience. He is preceded in death by his beloved wife, Muffy, his father, Bill, and his mother, Betsye. Andy is survived by his daughter, Katie, his brother David, as well as five nieces, one nephew, and his faithful friend, Kathi Rougon.
In honor of Andy’s compassionate nature, the family requests that donations be made to Nurses for Newborns of Tennessee in lieu of flowers. Andy Gass’s legacy of kindness, service, and community devotion will continue to inspire all who knew him. He leaves a lasting impact not only on GNAA but on everyone whose lives he touched.
WE RECOMMEND THIS COURSE for community managers and experienced assistant managers.
January 13 - 17
9:00 am - 4:00 pm AT THE GNAA OFFICE
YOU’LL LEARN ABOUT:
• Occupancy rates
• Comprehensive marketing plans
credential allow demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential and advancement.
• Sales team management and product readiness
• Equitable treatment of current and potential residents
• Resident retention and maintaining a positive company image
• Communicating with residents
• Customer service and issue resolution
• Enforcing company policy and complying with laws and regulations
• Property inspections
• Preventive maintenance programs
• Service request process
Cost: $995 $1194 /per member/per non-member
• Apartment turnover
• Working with contractors and vendors
• Recruiting high-caliber employees
• Employee orientation and training
• Employee evaluation
• Employment regulations and record keeping
• Analyzing the property’s financial operations and taking corrective actions for underperformance
• Monitoring property performance to achieve the owner’s investment goals
• Accounting principles and practices
• Maximizing net operating income
• Reporting property performance accurately
GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.
DOG WASH TUBS
ANGEL TREE MISSION
STARTING ON NOVEMBER 1ST, ANGELS WILL HANG ON A TREE INSIDE THE GNAA OFFICE. MEMBERS CAN ADOPT A SENIOR AND RETURN ITEMS TO THE GNAA OFFICE BEFORE DECEMBER 13TH.
FIFTYFORWARD PRESENT DELIVERY WILL BE HELD ON DECEMBER 17TH AT 2:00 P.M.
CAN’T MAKE IT?
YOU CAN STILL MAKE A DIFFERENCE BY SCANNING THE QR CODE AND DONATING TO THE GNAA ANGEL TREE FUND.
