Thank you all for a great 2018 and we look forward to serving you in 2019!
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contractorsinc.com 615-254-6099 info@contractorsinc.com
2018 Board of Directors Chairman Andrew Klahn, CAPS®, NALP®, HCCP®, CAM®
Vice-Chairman Zac Ward, CPM® Secretary/Treasurer Stacey Holt, CAM® Immediate Past Chairman Lisa Swick, CAPS® Managers Representative Katherine Morrow, CAM® Maintenance Representative Jeremy Byrd Associates Representative Valerie Hirsbrunner, CAM® Management Directors Anne Adams, CAM®, NALP® Kitty Barry, NAAEI-AIT® Melanie Brink, CAM® Brigitte Byron, CAM® Tracey Crowe, CAM® Tina Hamor Sully Lemmons, CAM®, CPM® Stephanie Liston, CAM®, CAS® Lori Torres, CAM® Dee Wilson Maintenance Directors Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® Associate Directors Jack Abernathy, CAS® Jill Carpenter, CAS® Jennifer McCoy, Esq. Loyd Owen Lacey Smithson, NALP® IREM Representative Richard Wright, CPM® MDHA Representative Norman Deep Legal Advisor M. Wesley Hall
GNAA News & Events / December 2018
Contents
Chairman-Elect Stephanie Burns, CAM®, NALP®, CAPS®
President Diane Carter Director of Education & Events Ginny Johnson Director of Communications & Marketing Scott Meert Finance Connie Morris
Features 5 6 7 8 25 30 34
2018 Awards & Installation Banquet Presidential Award 2018 Awards & Installation Banquet Lifetime Achievement 2018 Awards & Installation Banquet Beautification 2018 Awards & Installation Banquet Diamond Awards 2018 Awards & Installation Banquet Trade Show 2018 Awards & Installation Banquet Maintenance Mania
Association News 35 39 40 41 42
Statistics Bobbi Turner, ARM® Membership Services Gionna Pitrone Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP®, SHCM® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Harold Morris, CPM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Judy Rose, CPM® Susan Sherfield, CPM® Rita Wilkinson, CPM®, ARM® Joyce Wolfe
2018 Awards & Installation Banquet Sponsors
About the Cover 2018 Awards & Installation Banquet Sponsors Cover photo by Penny Rawls Photography
NALP Registration Launch Your Career! It’s the Law Revisiting Short Term Rental Properties New Members Welcome! Calendar Something Special Noted on the Calendar Education The Assistant Manager Crew: The Art of Collections
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Kirby Davis
The Greater Nashville Apartment Association is pleased to honor W. Kirby Davis, Jr. as the 2018 Lifetime Achievement Award recipient. Kirby Davis has been an active member of the Greater Nashville Apartment Association for several decades. His support and leadership has been unwavering from First Management through his tenure at Freeman Webb Companies. Kirby was elected to the GNAA Board of Directors in 1998. With the support of his peers, he rose through the levels of Board service to become President of the GNAA Board of Directors in 2002. Kirby is also a Past President of the Tennessee Apartment Association. Before joining Freeman Webb in 2014, Kirby served as Executive Vice President and ultimately President of First Management Services based in Nashville, TN, managing approximately 5,000 multifamily units in Tennessee, as well as over 700,000 square feet of shopping centers. In 2014, First Management Services merged with Freeman Webb where he assumed the title of Chief Operating Officer. All but one of First Management’s employees made the transition to Freeman Webb. Prior to his tenure in property management, Kirby received his law degree from the University of Tennessee at Knoxville, where he graduated Order of the Coif. He then served as law clerk to the Honorable L. Clure Morton, United States District Judge from 1983 to 1985. After completing his clerkship, Kirby worked in New York as an attorney in the offices of William S. Friedman, Vice Chairman of Southmark Corporation, which was then the largest owner and operator of apartments in the United States. Kirby is licensed to practice law in Tennessee and several of the federal circuits. Kirby returned to Nashville in 1986 to work for Mid-South Financial (now Vista Commercial Mortgage), originating mortgage loans and brokering investment real estate. In his three years at Mid-South Financial, he financed and sold over $100 million of real estate. Kirby has been active in a variety of charitable, civic, and professional organizations. He served in 2007 as chairman of the Nashville Downtown Partnership and currently serves the board as chair of the Business Development, Retail and Residential Committees. In 2008, he was named Volunteer of the Year by the Nashville Downtown Partnership and again received that award in 2013 as part of How’s Nashville focused on ending homelessness in Nashville. He currently serves on the board of Apartment Life. Kirby remains active with GNAA as a Past President chairing the Budget and Finance Committee. He has been influential in keeping the GNAA strong financially over the past two decades. He worked closely with Diane Carter and the Executive Committee to expand GNAA’s office to better serve our members with education functions and networking opportunities. Kirby was instrumental in bringing the NAA State Lease program to Tennessee after eighteen months of research in collaboration with Wes Hall and other GNAA stakeholders. The Lease creation was challenging due to Tennessee’s legal structure statewide. Kirby recently chaired the Succession Committee to develop a plan that will result in seamless leadership staffing of GNAA. Kirby is part of a second generation of multifamily industry leadership. He follows his father, Willie K. Davis, who founded First Management Services in 1969 (just one year after our Association was formed) and currently works with his sister Patti Ruccio, Regional Manager; son-in-law Sully Lemmons, property manager; and Kim Mayo, broker for Freeman Webb. In the past, his brother Andy worked with them but he now serves as principal of Julia Green Elementary and has the distinction of being the only doctor in the family. Kirby is married to his high school sweetheart Ann Davis. For her sake, he won’t tell how long they have been dating. They have two daughters, Kate (Sully) and Laura along with two granddaughters, all of whom live in Nashville.
Congratulations Kirby!
From your friends at the Freeman Webb Company GNAA 7
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Launch your career! Launch your January 16-18, 2019 career!
UPDATED CURRICULUM!
8:30 a.m. - 5:00 p.m. (Each day)
GNAA Education & Training Room
NATIONAL APARTMENT LEASING PROFESSIONAL Earning NALP, your first industry credential, signals to your employer your commitment to a career in residential property management. Presented by:
If you’re a leasing consultant, concierge, or career changer with hospitality, retail, or customer service experience we recommend this course!
You’ll learn about: • Using technology to generate traffic
• Applying fair housing law and communicating rental criteria
• Monitoring and managing your community’s reputation
• Qualifying prospective residents according to rental policy
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Preparing and reviewing leases with new residents
• Shopping the competition while building relationships with competitors
• Responding to resident issues and maintenance requests with appropriate follow-up
• Compiling a comprehensive community resource tool • Effective marketing plans
• Building relationships with residents and creating a sense of community
• Relationship sales process and evaluating personal sales performance
• Reporting incidents, maintaining documentation, and taking corrective action
• Evaluating a prospect’s commitment level and overcoming objections
• Maximizing revenue and operational efficiency
• Reviewing the next steps in the sales process with prospects
• Move-in process
• Securing and processing lease renewals • Conducting a market survey
SPACE IS LIMITED! SIGN UP TODAY. Email to ginnyjohnson@gnaa.org or fax to GNAA at (615) 365-3571.
Instructor:
Vicki Sharp
The Sharp Solution
For more information, visit Available in person naahq.org/NALP Cost: $699 Scholarship Available! Apply by December 31st. and online! GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.
To locate an affiliate offering this course near you, visit naahq.org/learn/education/find-course.
Greater Nashville Apartment Association, Inc., Two International Plaza, Suite 201, Nashville, TN 37217 • P: 615.365.3047
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Remember a Member Merry Christmas and Happy New Year! wishing you and your family a “bug free” holiday!
Gervais Electric Inc. Welcomes Ben Coleman! Ben Coleman joined Gervais Electric in November and has taken on the new role of “Director of Estimating & Marketing.” Ben offers over 25 years of electrical experience in Commercial, Industrial and Residential installation and repair. He completed his apprenticeship program at age 22 in Richmond VA. Ben and his family relocated to Nashville in 2012. Ben feels that Gervais Electric is “one of the few companies that still holds true to their core values and belief system. Every Please contact Ben at Gervais customer should and will be treated as a family member, with Electric at 615-973-1436 for respect and caring, ensuring the best repair or new installation, all your electrical needs. in your home or your place of business!”
Season’s Greetings
fro m o u r fam ily to yours!
Bringing Confidence to the Surface! Paving service provider for the Greater Nashville area
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36 GNAA
Turnkey Services • Painting • Carpet Cleaning
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Get Noticed! You could have advertised your company here! Don’t miss out on your opportunity to reach over 5,000 of Nashville’s multifamily professionals next month. Call the GNAA offices at 615.365.3047 and speak to Gionna about marketing in News & Events. GNAA 37
Law Office
Hall & Associates CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation
M. Wesley Hall III
Nathan C. Lybarger
w w w. r e l i a b l e r o o f i n g . n e t
Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042
399 Haywood Lane Nashville, TN 37211
Eddie M. Patterson, Owner
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LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115
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It’s the Law
Revisiting Short Term Rental Properties As we all know, there has been consistent growth in the short-term rental property business, especially in the Metro Nashville area. We also know that the Metro Council and the State Legislature are now taking active roles in regulating (or attempting to regulate) short-term rentals. In addition to its legislative efforts, Metro Nashville is also expanding its ability to actively seek out unauthorized short-term rentals and penalize those operators.
If a landlord or owner determines that they will not authorize their apartments for STRP use, that provision must be in the lease agreement. Many leases will specify that an apartment is to be used as a personal residence only, but it will clarify matters greatly if there is a specific prohibition against listing or renting the unit as a short-term rental. Such a specific provision will defeat the tenant’s argument that they didn’t think operating an STRP violated the lease.
Last year, Metro contracted with a software company whose product is designed to scour a multitude of short-term rental listing sites, social media platforms, and other websites to locate unauthorized STRP operators. Although their staffing limitations restrict them to pursuing about 200 monthly, this software returns between 1,200 and 2,000 illegal STRP operations per month. This has resulted in an enormous increase in tax collections from STRP operations.
It’s not enough to simply prohibit STRPs on our property. Management must take reasonable steps to discover short-term rentals on our properties. While we may not have access to the software that Metro is using to locate these operators, we can certainly run a periodic check on the more popular STRP listing sites, such as AirBnb, VBRO, FlipKey, and HomeAway. If we discover an unauthorized rental, we should immediately print or save a PDF of the website listing, the user’s profile information, and any other identifying information that will help us link the unauthorized listing with our tenant. The tenant will almost certainly remove the listing when he’s been found out. Only after we have collected all our evidence should we notify the tenant of the unauthorized use of his rental unit.
Landlords should determine if they intend to authorize their units for STRP use, whether they allow tenants to do so or operate the STRP themselves. The legal requirements to obtain a short-term rental permit are ever-changing. Landlords and owners should not only fully investigate how to maintain compliance before managing an STRP unit, but they should also monitor changes to that process as time goes on. According to Metro’s Codes, the responsibility and liability involved in operating an unauthorized STRP falls to the property owner, not the tenant. While a landlord may hold a contractual cause of action against their tenant, Metro has the legal right to pursue the property owner for unpaid taxes and penalties as a result of those operations. With the holidays quickly approaching, the STRP market in Nashville is as ripe as ever – there’s no better time to revisit our policies and practices regarding short-term rentals.
Management must determine how best to deal with an unauthorized STRP: a verbal or written warning, a curable notice of termination, or a non-curable notice of termination. Keep in mind, however, that (1) proving the violation a second time will be much more difficult than the first, now that the tenant knows you’re watching, and (2) Metro may not be as forgiving if they discover the STRP after the landlord knew about it and allowed it to continue. There is not a consensus among landlords on whether investors should participate in, or even allow, short-term rentals on their properties, but whatever position we take, we must be sure that we understand how best to implement our policies in compliance with Codes and State law.
by Nathan C. Lybarger, Law Office of Hall & Associates
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New Members Associates
Aarow Sign Spin Terrence Harris 2403 Elliot Dr. Old Hickory, TN 37138 210-665-0557 terrenceharris@aarowads.com Sign spinning Referred by: Website A to Z Construction Carol Gray 120 Space Park South Nashville TN 37211 615-810-9897 cgray@atozconstructionservices.com General contractor Referred by: Self-referral
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Triple R Marketing Matt Rveolonger 2629 Waterfront Pkwy. E. Dr., Suite 110 Indianapolis IN 46214 Promotional products, apparel, Google ads Referred by: Dee Wilson Waller, Lansden, Dortch & Davis, LLP Catie Lane Bailey 511 Union Str., Suite 2700 Nashville, TN 37219 615-244-6380 catielane.bailey@wallerlaw.com Legal/government relations Referred by: Diane Carter
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Recycling Programs Removal Service Secure Document Shredding Elecronics Recycling 615.265.8599
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MORE LEADS. MORE LEASES. RIGHT FROM THE START.
PARTNER WITH CORT AND START WORKING SMARTER. you reach the right renters and ultimately retain them longer. Call us today at 615.834.6040 to see how we can help you rent more apartments.
LACEY SMITHSON Account Representative Lacey.Smithson@cort.com cort.com ©2015 CORT. A Berkshire Hathaway Company.
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King’s Daughter Wrapping Party*
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Statistics Committee*
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King’s Daughter Day Home Holiday Event 9am
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Hermitage House 12pm
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GNAA OFFICE CLOSED
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Show Me The Money! January 30, 2019 The Assistant Manager Crew: The Art of Collections Brought to you by
Jennifer McCoy
Law Office of Jennifer McCoy
9:30am-12:30pm Breakfast provided!
$99 Member Rate Three (3) CECs
Call 615.365.3047 for Non-member pricing.
Thank You 2019 Education Sponsors!
AMI Construction Inc. • Brookside Properties • Elmington Property Management • Ferguson Facilities Supply • First Call Freeman Webb Companies • Langley & Taylor Pool Corporation • Law Office of Hall & Associates Law Office of Jennifer McCoy • L.I.C.R.A - Nashville • Lighthouse Property Management • Lincoln Property Company Universal Media Group • Valet Living • Wheeler, Inc.
Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?
APARTMENT STAFFING C A N
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We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area. We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed
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Monday-Friday 9-6 DEE HARDING Owner
TEST YOUR HVAC KNOWLEDGE QUESTION #6 Problem: The heat pump is not heating very well. I notice the coil on the condenser is iced up very badly, but only on 25%; the rest of the coil has no ice. What is the probable cause? (1) Low refrigerant charge (2) A defrost problem Fax your answer to 615-773-4791 along with your name, property and phone number. Everyone who selects the correct answer will be entered into a drawing for a $25 Longhorn Steakhouse gift card each month. At the end of the year, the person with the most correct answers will receive $500 from HVAC Techline! Let’s learn, share knowledge and have fun! Congratulations to last month’s winner, Rusty Guilliams of Waterford Crossings!
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Serving The Multi-Family
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