A Division of Power Tennis & Recreational Supply Company
A FULL SERVICE AMENITY COMPANY OFFERING PROJECT DESIGN, FURNISHING AND INSTALLATION!
Commercial Pool/Patio Furniture • Umbrellas • Bocce Ball Courts Custom Embroidered Lounge Chair Pillows • Pickleball Courts Shade Structures • Playground Equipment and Safety Surfacing
(615) 948-2462 • power1line@aol.com • musiccityamenities.com
2018 Board of Directors Chairman Andrew Klahn, CAPS®, NALP®, HCCP®, CAM®
Vice-Chairman Zac Ward, CPM® Secretary/Treasurer Stacey Holt, CAM® Immediate Past Chairman Lisa Swick, CAPS® Managers Representative Katherine Morrow, CAM® Maintenance Representative Dale Smith, CAMT®, CPO® Associates Representative Valerie Hirsbrunner, CAM® Management Directors Anne Adams, CAM®, NALP® Kitty Barry, NAAEI-AIT® Brigitte Byron, CAM® Tracey Crowe Tina Hamor Sully Lemmons, CAM® Bret Marchbanks, CAM® Stephanie Liston Melanie Schlachter, CAM® Lori Torres, CAM® Maintenance Directors John Johnson, CAMT®, CPO® Diane Mason, CAMT®, CPO® Associate Directors Jack Abernathy, CAS® Jill Carpenter, CAS® Jennifer McCoy, Esq. Loyd Owen Lacey Smithson, NALP® IREM Representative Richard Wright, CPM® MDHA Representative Norman Deep Legal Advisor M. Wesley Hall
GNAA News & Events / June 2018
Contents
Chairman-Elect Stephanie Burns, CAM®, NALP®, CAPS®
President Diane Carter Director of Education & Events Ginny Johnson Director of Communications & Marketing Scott Meert Finance Connie Morris
Features 5
7
11
23
Marketing Best Ways to Engage with Generation Z Budget Boot Camp Budget Help Is On the Way! Education Fair Housing for Maintenance Teams
Association News 6
10
12
16
17
21
22
24
Statistics Bobbi Turner, ARM®
25
Membership Coordinator Emily Bender
Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP®, SHCM® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Harold Morris, CPM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Judy Rose, CPM® Susan Sherfield, CPM® Rita Wilkinson, CPM®, ARM® Joyce Wolfe
Now Featuring Freeman Webb
About the Cover Freeman Webb Companies
Dee Wilson, Zac Ward, Matt Olson, Jason Powell, Kirby Davis, Andrew Klahn & Jessica Humphrey Cover photo by Penny Rawls Photography Thank you to our cover sponsor:
2018 Trade Show Nashopoly Selling to Multifamily Sales are about the details! New Members Welcome! Slide Into Summer Help the Children of the Rescue Mission Have Summer Fun! Nashville June Events Festivals and more! Celebrating 50 Years of GNAA News & Events through the years June Networking Opportunities Associates, Managers and Maintenance Luncheons Beautification & Diamond Awards Nominations are being accepted now! Calendar Something Special Noted on the Calendar
Now Featuring
If lifelong Nashvillians are “unicorns,” then Freeman Webb is the city’s unicorn property management firm. Founded in 1979 by Bill Freeman and Jimmy Webb, themselves “unicorns,” Freeman Webb grew from a firm focused on real estate brokerage to one of the largest owners and managers of apartment communities in the Nashville MSA. The firm currently employees over 450 associates who operate more than 90 properties containing over 15,000 multifamily units, in addition to several hundred thousand square feet of office and retail properties. While we manage communities in Missouri, Misssippi and Alabama, the majority are located in Tennessee. We manage slightly over 8,000 units in the midstate area. Freeman Webb supports and participates in the Greater Nashville Apartment Association because we appreciate the critical role it plays in cultivating the talent and professionalism of our industry. Two past chairmen of the Association work in our company, as do the current chairman and vice chairman. We even have a past chairman of the National Apartment Association in our ranks. Several of our employees currently serve on GNAA’s board or committees. We encourage our team members to take advantage of the many educational opportunities the Association offers. CAPS, CAM,CAMT, NALP and CPO are just a few of the designations they have earned. We encourage everyone to be lifelong learners who are continually improving their skills. Freeman Webb owns many of the properties it manages, and that stability and control allow us to continually reinvest in those as well. Last year we were fortunate to win several beautification awards among very strong competition. Rehab Specialists, our construction division, currently has over 25 projects underway upgrading over 5,500 units.
The Knolls
Through the years we have been fortunate to win many awards, among them GNAA Property Management Company of the Year, IREM National AMO Firm of the Year, Nashville Business Journal and Tennessean Best Places to Work, and currently Best in Business Award. We recognize that each of these awards is a tribute to our associates who strive each day to preserve and enhance the honor and integrity of the company through their dedication and hard work.
GNAA 5
$280
PRI CE
$150
PRI CE
$260
PRI CE
$260
PRI CE
$200
PRI CE
$240
P R IC E
P R IC E
$220
$220
FF
IC
PRI CE
PA
U
TO O TS I E S O RCHI D L O U NGE
L OVE L E S S CAF E
$300 P R ICE
WI L D HO RS E S AL O O N
NAS HV I L LE ZO O
CE N T E N N IA L PA R K
A DVE N T UR E S CIE N CE CE N T E R
CHANCE
$300
P R ICE
$320
G R A N D E OL E OP R Y
P R ICE
$160
CO UNT R Y M US IC HAL L O F FAM E
$300
VA ND E RB I LT U NI V E RS I TY
NAS HVIL L E S OUNDS
P R ICE
P R ICE
THE B L U E B I RD CAF E
$200
FAR ME R S ’ MAR K E T
P R ICE
B E L L E ME AD E P L ANTAT ION
ST
UNI O N S TAT I O N HO T E L
F RE E
CK
IN
G
T
N
RA
RK I
2018 GREATER NASHVILLE APARTMENT ASSOCIATION
PRICE
$2 0 0
P R ICE
$160 $140
TRA F F I C J A M
NAS HV I L L E PRE D ATO RS
B RI D GE S TO NE ARE NA
DE TOUR P R IC E
$120
P R IC E
$100
PRI CE
$100
PRI CE
$200
PRICE $200
PRI CE
$200
FOLLOW INSTRUCTIONS ON THE CARD
PRI CE
$200
Supplier Exhibitors: Booths are still available!
Single Booth - $765, Double Booth - $1,430 Apartment/Management Company Members:
Get your teams ready to storm the stage!
Everyone can register (booths or attendees) ONLINE at gnaa.org. No refunds or cancellations on booth reservations. Booth cost must be paid by June 30th.
6 GNAA
$350
PAY $375.00
A
$2
GNAA O F F I CE
PRI CE
RY M AN AU D I TO RI U M
C O M M UNI T Y C HE S T
$400
TE NNE S S E E PE RM O RM I NG ARTS CE NTE R
PRI CE
PRI NTE RS AL L E Y CHE E K WO O D
PRI CE
$150
S CH E R ME R H OR N S Y MP H ON Y CE N T E R
THE TITANS
B R I GHT LI GHT S BIG CITY
PRI CE
CHANCE CMA MUS IC FE S T IVA L
Pi Trade ck your tags u Show na m p at the early this e ye GNAA by end office ar s -of on Mo business Augus nday, t 13!
C 00 O .0 LL E YO 0 S CT A U PA LA SS RY
$140
GAYLORD OPRYLAND EVENTS CENTER 5:00PM UNTIL 8:00PM
THE B ATM AN B U I L D I NG
THE HE RM I TAGE
PRI CE
AUGUST 16, 2018
S
$160
S TATE CAPI TO L
PRI CE
C HANC E
PRI CE
$200
TRADE SHOW
Marketing
Best Ways to Engage With Gen Z as They Enter the Housing Market by John Thornton Reprinted from www.multifamilyinsiders.com
The multifamily industry has spent countless hours the past several years diagnosing the tendencies of millennials. But just as the industry has started to understand this diverse generation, a new one is entering the market – Generation Z. Gen Zers are even more tech-savvy than their millennial predecessors and are the first generation to grow up exclusively in the digital age. Members of Gen Z, born in 1995 or later, have never experienced a world without mobile devices – or texting. They grew up with Facebook and left the social media platform for better options. According to Forrester, 34 percent of teens think Facebook is for “old people.” Facebook doesn’t provide the customized or private experience Gen Zers expect from the brands they engage with via social media. They are more likely to use Snapchat and Instagram for their direct messaging and temporary content. As Gen Z begins leasing apartment homes, marketers need to recognize these changes and communicate through the channels they use and in the ways they demand. Here are a few tips:
Text – Don’t Call
Communication preferences continue to change across all demographics, but the text evolution is even more magnified for Gen Z. Think mobile first because, Vision Critical has found, Generation Z spends an average of 26 hours per week on their mobile devices. That means they’ll probably search for your community on their smartphone rather than on a desktop. Marketers should make certain that information about their communities is clear and mobile optimized. If Gen Z can’t find the right information within 10 minutes, they are likely to move on to the next community.
Effectively Track the Renter Journey
It is no secret that the multifamily industry has regularly been behind the technology curve, but it is catching up in some arenas – including, notably, lead tracking software. It has become
paramount to effectively track today’s fast-moving prospects during their renter journey. If you haven’t done so already, implement technology that can effectively track and manage leads and has the flexibility to evolve with prospect behavior. Be sure to track the various touch points of each prospect to improve conversion ratios and help predict the paths future renters might take.
Message Consistently, Monitor Effectively
Generation Zers are very adept at spotting “brand fraud.” For example, they expect to see negative reviews alongside positive because negative reviews add a layer of authenticity, and they will view them in context. Rather than working to eradicate negative reviews completely – every community is going to have a few disgruntled renters – spend your energy on monitoring and responding to all reviews. In addition, be consistent with your marketing message across all social channels as well as your community website, because Gen Zers will notice inconsistencies. Bear in mind that this demographic will scour several channels when making a decision and will notice when your tone or content changes dramatically from place to place. The industry must evolve with the renter. By keeping pace with the changing habits of new generations, you can gain a competitive advantage over your peers and close more leases. John Thornton is the senior director of performance marketing at RentPath and former partner lead at Google focused on the real estate industry. At RentPath, he is responsible for building innovative industry strategies in SEM, display, email, app and brand marketing for ApartmentGuide.com, Rent.com and Rentals.com.
GNAA 7
2018 May General M
John, FLSA; Scott & Michael, LSI; Richard, IREM
Nancy, Freeman Webb; Brandy & Jenny, Rent Path
Lighthouse Property Management
Shireece, Peggy & Yolanda, Urban Housing Solutions
8 GNAA
Jana, Emblem; Victoria, Hayes House Hillsboro Village; Lacey, CORT
Jennifer, Law Office of Jennifer McCoy; JD, Wheeler, Inc.; Marisa, MM Promotions; Rebecca, Crawford Door
Freeman Webb Companies
Zac, Freeman Webb; Gionna, Bristol Development
Tracey, Verse on Bell; Stephanie & Stacey, NTS Development
Julie, Jenna, Doug, Jenn, Tina & Melanie, Lincoln Property Company
Robin, Gossett on Church; An Living
Kitty, CLK Management; Jimmy, Real Floors
embership Meeting Thank you sponsors of our General Membership Meeting! FERGUSON FACILITIES SUPPLY, RELIABLE ROOFING, FIRST CALL CLAIMS, WINDOW CITY, INC., THE HILL LAW FIRM, USS UNITED STRUCTURAL SYSTEMS
Cordaro & Amanda, Venue@Cool Springs; Sharon, Verandas at Sam Ridley
Anne, Arlington Properties; Jana, Emblem
nne, Arlington Properties; Jana, Emblem; Amy, Valet
Josephine, Malcolm & Ariel, City View
Victoria, Hayes House Hillsboro Village; Mark, The Liberty Group; Ashtyn, Sharp Robbins & Popwell
Danielle, Meadowood Village; Shari & James, Keystone Farms
Laura, RentDebt; John, FLSA; Darla, Estates of Brentwood
Lee & Jillian, Elmington
Tammy, Jessie & Kelly, Vertis Green Hills
GNAA 9
Selling to Multifamily! Sales are about the details! Thursday, July 26, 2018 GNAA Education Room 8:30 a.m. - 12:30 p.m.
Get the tips you need for success in selling to apartments and condominiums. • Cold call strategies and alternatives • Effective networking • What happens on- site , and how it affects your sales • Specific do’s and dont’s when you call on multifamily customers • Add industry-specific tools to your skill set!
Dwayne Rawls Senior Vice President of Wheeler Inc.
Thank You 2018 Education Sponsors!
Brookside Properties Elmington Property Management • Ferguson Facilities Supply • First Call • Freeman Webb Companies Langley & Taylor Pool Corporation • Law Office of Hall & Associates • Law Office of Jennifer McCoy • L.I.C.R.A - Nashville Lighthouse Property Management • Lincoln Property Company • Valet Living • Wheeler, Inc.
Register Today!
Cost: $99 (includes breakfast!)
Approved for three (3) Continuing Education Credits
Greater Nashville Apartment Association, Inc. Two International Plaza Drive, Suite 201, Nashville, TN 37217 p: (615) 365-3047 f: (615) 365-3571 www.gnaa.org
10 GNAA
Budgeting
Budget Help is on the Way! Remember in high school math class when you thought, “When am I ever going to use this?” Bet you didn’t think that one day you would be responsible for a full-blown budget, either currently or in the near future as you work up the ladder at your community. It might be time to take a refresher course on basic math terminology and then apply it to finances. GNAA is taking the NAA’s budget course and creating a local class entitled “Financial Boot Camp.” This newly added summer course will take place at the GNAA Education Room on Tuesday, July 17 from 9:00 a.m. to noon. Registration is open on the GNAA website at gnaa.org or you can email Ginny Johnson at ginnyjohnson@gnaa.org.
BUDGET BOOT CAMP Tuesday, July 17 GNAA Education Room 9am - 12pm
The workshop is built around six learning objectives: 3 CEC’s 1. Refresher on fundamental math functions: fractions, decimals, rounding and percentages $99 2. Solving for the unknown using basic algebra 3. Understanding averages versus weighted averages 4. Learning the difference between annualization and extrapolation 5. Understanding how to calculate area 6. Working with common property management calculations that you will use in the CAM and CAPS programs Susan Sherfield, Vice President of Education and Employee Development at Mercy Housing and 2018 NAAEI Chair, will be the facilitator for our class. We look forward to seeing you on July 17!
GNAA 11
New Members Apartment Communities
715 Woodland Amanda Hodges 715 Woodland St. Nashville, TN 37210 54 apartment homes 615-610-2796 FAX 615-610-2798 715woodland@freemanwebb.com Freeman Webb Companies Referred by: Freeman Webb
12 GNAA
East River Place Amanda Hodges 704 Ramsey St. Nashville, TN 37206 89 apartment homes 615-255-2313 FAX 615-255-2373 eastriverplace@freemanwebb.com Freeman Webb Companies Referred by: Freeman Webb Nance Place Amanda Hodges 8 Academy Pl. Nashville, TN 37210 109 apartment homes 615-780-0033 FAX 615-780-2611 nanceplace@freemanwebb.com Freeman Webb Companies Referred by: Freeman Webb
The Park at Five Points Annette Waterman 1120 Litton Ave. Nashville, TN 37216 162 apartment homes 615-455-3477 FAX615-760-5208 annette@theparkatfivepoints.com Lighthouse Property Management Referred by: Stephanie Liston, Lighthouse Property Management
continued on p. 13
Associates
American Color Printing Clarence Bush 2417 Hwy. 41 S. Greenbrier, TN 37073 615-643-2209 americancolor@comcast.net Printing, advertising, media, graphic design, signs, newsletters Referred by: Loyd Owen, Bug Solutions C&C Maintenance & Home Repair Bri Clark 1735 Duke Loop Dickson, TN 37055 615-375-6002 chris75id@gmail.com Residential maintenance for multifamily homes Referred by: Website COUNTERTOPS
Evans Petree, PC Andrea McKinnon 1000 Ridgeway Loop Rd., Suite 200 Memphis, TN 38120 901-521-4617 amckinnon@evanspetree.com Property tax consulting Referred by: Website T&T Commercial Cleaning & Floors, LLC Jason Tyus 573 Bradburn Village Cir. Antioch, TN 37013 615-933-9016 ttcleaningandfloor@gmail.com Janitorial cleaning Referred by: Jennifer Bender, The 500 5th
BATHTUBS
SHOWERS
Universal Media Group, LLC JD Wright 173 Center Point Rd. S. Hendersonville, TN 37075 615-554-7769 jdwright@universalmedia.net Video & broadband services Referred by: Dwayne Rawls, Wheeler, Inc.
TILE
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GNAA 13
Presidential Golf Scramble
Lincoln Property Company
Summit Property Restoration
Apartments.com
HD Supply
Elite Flooring
Andrew, Freeman Webb; Bridget, Contractors, Inc.
Go Doorstep
Law Office of Hall & Associates
Volunteer Pr
Dynamark Group
The Hill Law Firm
JD, Wright Construction; Nicole, Universal Media Group; Penny, Penny Rawls Photography; Shelley, High 5 Residential
Longest Drive Winner: Bo with Rebecca, RAM Partners
Sherwin Wil
Longest Drive Winner: T Property Company
Restoring Nashville’s Multifamily One Community
roperties
RAM Partners
Greystar
Gervais Electric
Artisent Floors
lliams
Tony, ERS with Lincoln
Chadwell Supply
Andrew & Cody, Freeman Webb
y at a Time
Contractors, Inc.
Diane, GNAA; Penny, Penny Rawls Photography; The Donald; JD, Wright Construction; Ginny, GNAA; Shelley, High 5
Longest Putt Winner: Hutch with Nichole, Wright Construction
655 N. Main Street • Goodlettsville, TN 37072 Phone: 615.873.4631 • Fax: 615.873.4634 ryan@summitpr.net
Lacey, CORT
Best Decorated Hole: Volunteer Properties
Community Service Event
SLIDE into SUMMER FUN! for the Women & Children of
Help the Children of the Women’s Campus enjoy a little summer fun!
Saturday, June 23rd 10 a.m. - 2 p.m. 1716 Rosa L. Parks Boulevard, Nashville, TN
Donate to support the event... any amount is appreciated!
Email ginnyjohnson@gnaa.org or call us at 615.365.3047! 16 GNAA
Nashville June Events June 1
June 15-17
Brew at the Zoo www.nashvillezoo.org
American Artisan Festival Centennial Park
June 16
June 2
Big Band Dance at Centennial Park every Saturday through August
June 9
Celebrity Softball Game for City of Hope First Tennessee Park
June 15-16
Jefferson Street Jazz & Blues Festival www.nashvillejazzandbluesfest.com
Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?
APARTMENT STAFFING C A N
H E L P
Y O U
We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.
Nissan Taste of Music City Festival www.tasteofmusiccity.com
June 23-24
Nashville Pride Festival www.nashvillepride.org
June 23
Nashville Predators Craft Beer Festival Bridgestone Arena
June 29-30
Porter Flea Summer Market Nashville Fairgrounds
Fair Housing for
Maintenance Professionals
Tuesday, June 19 8:00 a.m. - 12:00 p.m.
GNAA Education & Training Room
Members - $99 per person Non-members - $198 per person
Approved for 4 CEC’s
We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed
399-4747
fax 399-0888
Monday-Friday 9-6 DEE HARDING Owner
Speaker: Vicki Sharp
Crossroads Real Estate Management, LLC
Register online at gnaa.org! Thank You 2018 Education Sponsors!
Brookside Properties Elmington Property Management • Ferguson Facilities Supply • First Call • Freeman Webb Companies Langley & Taylor Pool Corporation • Law Office of Hall & Associates • Law Office of Jennifer McCoy • L.I.C.R.A - Nashville Lighthouse Property Management • Lincoln Property Company • Valet Living • Wheeler, Inc.
GNAA 17
2018 Maintenance Mania
A great group at Maintenance Mania!
Freeman Webb Team
Lighthouse Cheer & Competitors
18 GNAA
Greystar Cheer & Competitors
Milestone Team
Thank you to National Sponsor HD Supply and Title Sponsor Lighthouse Property Management!
All the winners celebrate!
Joseph, Jill & Lucci, Milestone Management
Real Floors
Off to the races!
Dale, The Grove at Waterford Crossing
People’s Choice Winner Lucci, Milestone Management with Ginny, GNAA
Andrew hangs with some of the Lighthouse crew
It’s Lighthouse versus Freeman Webb!
Dustin, Lakes of Bellevue
Brandon, Lighthouse
Teresa, RAM Partners; Sherri, HD Supply
GNAA 19
CINDY PARRIS
Account Manager Direct # 615-921-9416 cindy@dggink.com
PRINT COLLATERAL
WAY FINDING
MONUMENT SIGNS
MURALS
APPAREL /PROMO
BANNERS / BANDITS / FLAGS
www.dggink.com · 615-883-1813 · 1422 Lebanon Pike · Nashville, TN 37210
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Call 1-800-XFINITY today! Restrictions apply. XFINITY service not available in all areas. X1: X1 not available in all areas. Requires subscription to qualifying Double or Triple Play package. TV: Limited Basic Service subscription required to receive other levels of service. Internet: Actual speeds vary and are not guaranteed. Voice: Service (including 911/emergency services) may not function after an extended power outage. Home: Minimum term agreement required for XFINITY Home Secure service. Early termination fee applies. Requires subscription to compatible high-speed Internet service. Visit xfinity.com/HomeSupport for more details. License #s: AL: 001484, 001504 Alarm company operators are licensed and regulated by the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, Phone (334) 264-9388, Fax (334) 264-9332; AR: 12-030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, Sacramento, CA, 95814; CT: 1040196, ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776, Baltimore County: RK9552, Howard County: ER00990, Washington County: EL-R-0218, Harford County: 00005321, Calvert County: L0188, Prince
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George’s County: 13958-2014-0; ME: LM50017039; MI: 3601206217; MN: TS674412; ; NC: 2335-CSA; NJ: 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421, Putnam County: L00812; OH: 53-89-1732; OR: CCB 192945 All electrical work is performed by a licensed subcontractor; SC: SCBA-13497, SCFA-13440; TN: ACL 1597, ACL 1604; TX: B-16922,-02571, ACR-1672104,-1818 We are licensed by the Texas Department of Public Safety Private Security Board whose address is: P.O. Box 4087, Austin, TX 78773, (512) 424-7710; UT: 8226921-6501; WA: COMCABS892DS; VT: ES-02366; VA: 2705145289, DCJS 11-7361; WASHINGTON, DC: ECS 902687, BBL 60251200009; WV: WV049211. Valid 10/31/16. See xfinity.com/homesecurity for current list. Call for restrictions and complete details, or visit xfinity.com. © 2017 Comcast. All rights reserved.
20 GNAA
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1968-2018
News & Events through the years
GNAA 21
June’s GNAA
CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation w w w. r e l i a b l e r o o f i n g . n e t
Networking Opportunities Associates Luncheon June 6, 2018
Hermitage Smorgasbord @ 11:30 am
Trade Show Preparedness! Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042
399 Haywood Lane Nashville, TN 37211
Eddie M. Patterson, Owner
Speakers: Joyce Wolfe and Jill Carpenter, Trade Show Committee Chairs
Managers Luncheon June 20, 2018
GNAA Offices @ 12:00 pm
Hoarding Disorders
Law Office
Hall & Associates
Speaker: Marnie Matthews, MSW, LICSW
Thank you to our sponsors!
M. Wesley Hall III
BG Multifamily • CORT Floors First Nashville The Hill Law Firm Music City Removal USS - United Structural Systems
Nathan C. Lybarger
Maintenance Luncheon June 27, 2018
Hermitage Smorgasbord @ 12:00 pm
Everything HVAC!
Speaker: Jim Fox, HVAC Techline
LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115
6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3
22 GNAA
Thank you to our sponsors! HVAC Techline L.I.C.R.A. - Nashville Nuveldy’s Cleaning Service USS - United Structural Systems
Education
Fair Housing for Maintenance Teams
An Upcoming Pop-Up Training Session You may think that Fair Housing is just a leasing and/or management issue. However, many cases are now being filed against property owners and managers for the actions and activities of their maintenance teams. We simply cannot ignore the need to train our maintenance professionals any longer. Cases have been filed based on the level of makereadies, service orders, and even cleanliness of the property can come into play. Good documentation of work completed can be key when a complaint is filed. Also important, because of a new partnership between agencies, when someone files a sexual harassment case with the Department of Justice that involves a property employee, the case will also be reported to HUD for additional follow-up under the Fair Housing laws. While there certainly is no place for sexual harassment in our industry, or any other for that matter, facts can often be ambiguous. Maintenance team members need to know how to protect themselves against these complaints.
If you are thinking that it is too expensive to train your maintenance team, take a look at these settlements: • $500,000 awarded in West Virginia for maintenance sexual harassment • $26,000 awarded in South Dakota for maintenance sexual harassment • $75,000 awarded in Florida for not providing equal maintenance services • $8 million awarded in Maryland for on-going sexual harassment of multiple female residents by maintenance personnel. On Tuesday, June 19, GNAA will be hosting a POP-UP session of Fair Housing training for Maintenance Team members. This power-packed session, presented by national speaker Vicki Sharp, will include information on the seven federally protected classes, service order systems, tips on documentation, and maintenance interaction with residents and other team members. Managers, you should attend as well, so you can follow up with the team and reinforce training tips.
GNAA 23
Nominations for
2018 Beautification and Diamond Awards
are being accepted NOW!
Get the forms at gnaa.org.
Beautification Awards
Showcase Your Community! Enter the GNAA Diamond Beautification Awards Contest. Awards will be presented at the GNAA Awards & Installation Banquet on November 17, 2018.
1st, 2nd & 3rd place will be awarded for these categories: Community Beautification: Overall community appearance Flowers: Design, suitability to site Clubhouse: Overall design, layout, furnishings & amenities Maintenance Shop: Organization and safety
One winner will be awarded for each category below:
Best Pool: Overall swimming pool appearance Best Model: Best design and decoration Best Renovation: Renovation started no earlier than 1-1-2013 ENTER FOR GARDEN OR MID/HIGH RISE IN EACH CATEGORY.
Cost: $75 separate entry fee or $300 to register for all categories. Entry forms for both awards are available at www.gnaa.org.
Diamond Awards
Each year, the Greater Nashville Apartment Association recognizes the distinguished efforts of our members and the unique contributions they make to the multifamily housing industry through its Diamond Awards. The nominations for the 2017 Diamond Awards are now being accepted! Submissions in each category will be judged based on GNAA activity (August 1, 2017 - July 31, 2018). Winners will be recognized at the GNAA Awards & Installation Banquet on November 17, 2018.
Nominations must be received by August 17, 2018.
24 GNAA
NASHVILLE ...a company for all your property needs.
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1
2
7
8
9
14
15
16
8:30am
8:45am
9am
10
6
News & Events Committee*
Friday
Associates Luncheon Hermitage House 11:30am
12
13 NAA Education Conference
17
18
19
Fair Housing for Maintenance* 9am - 12pm
Apartment Tour Committee* 9am
24
25
Membership Committee* 11am
26
Programs Committee*
20
9am
22
Morning Motivator: Social Media Works!* 9am - 12pm
Awards Committee*
12pm
10am
27
28
Board of Directors*
9:30am
9am
Maintenance Luncheon
Lyceum Committee*
Hermitage House 12pm
21
9am
Managers Luncheon* Trade Show Committee*
Banquet Committee*
10:30am
Statistics Committee*
29
Slide Into Summer Fun
23
Nashville Rescue Mission Women’s Campus 10am - 2pm
30
8:45am
*at GNAA office
GNAA 25
May Lunch Meetings
Valerie, BG Multifamily; Jo, Data One
Robert, USS; Malcolm, City View; Shireece, Urban Housing Solutions
Diana, Lighthouse; Jordan, Realync Corp.
_________; Ron, Lighthouse, Maintenance Professional Service Award
Barry, DocAir; Walt, Oakwell Farms
26 GNAA
Michelle, IMT Cool Springs; Josh, A-1 Concrete Leveling
Charlie, The Park at Five Points; Monica, Baytree Landscaping
Al, Music City Removal; William, Lighthouse
Sully, Brighton Valley; Jeff, Reliable Roofing
Betty, Ghertner & Co.; Rob, The Hill Law Firm
Melanie, Lincoln Property Company, Management Professional Service Award
Ashraf, Willow Pointe; Chris, Oakwell Farms; Robert, USS; Diane, Vertis, Green Hills
Dennis, City View; Tina, Reliable Roofing
Andrew, Chadwell Supply; Travis, The Blue Note
Serving The Multi-Family
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